I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturers defect because nothing I have done would warrant chips of enamel falling off. I called they said, Nope its out of warranty. Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

The compressor is very noisy (linear inverted). The compressor will also shake and rattle bottles on the doors. It is a double door with the freezer on the bottom. If you should not recall where you put items in the freezer, you will never find them again. The freezer has drawer, that is very useful but somewhat small. The exterior is stainless but hard to keep finger prints and smudges off the surface. We have found the door ice maker and water is very easy to use and convenient. The model is LG LFXS24623S.

After owning and enjoying LG washers and dryers in the past of course when building my dream home in Ocala I requested this brand which was a big mistake. The literature advertises the dryer will dry a king comforter. Noting could be further from the truth. My first experience with model 4370 was trying to dry a queen comforter which it burned. The unit is less than two months of use and it does not dry completely the smallest of loads. The companion washer does not clean the clothes. This is a big disappointment and no wonder the company discontinued these models but what about the consumer left holding the bag.

The compressor on our refrigerator died in less than three years - a common problem we learned about after the fact. Prior to the compressor failing, we noticed the once beautiful black stainless finish was chipping and delaminating on the corners of the French doors. None of this was expected, nor is it considered acceptable based on the price.To LGs credit, it obviously recognized the poor quality of its compressors as evidenced by the fact it extended the warranty. So our compressor was replaced at no expense to us. Its much noisier than before, but seems to be working well. It wasnt fun being without our $3,200 refrigerator for three weeks. Its proof that you dont always get what you pay for, that reviews by users cant be trusted, and that anticipated reliability assessed by a leading consumer magazine is not accurate.

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

We went with a larger cubic footage from the builders model. LG purchased through Costco, so you are backed by the best, if there is a problem. Great freezer space and interior flexibility of shelves in the refrigerator section. Extra storage area for frequently used items, milk, water, condiments is a great add on.

I have the same issue on my fridge that everyone else has (bad compressor) on a refrigerator that is only 2 years old. I have LG phones, TVs, dishwasher, stove, microwave, washer and dryer. But now I find out that the refrigerators are nothing more than junk due to issues with the compressor. There is a class action lawsuit on this. I spent about 3600.00 for something that lasted 2 years. Unacceptable. Really should be 0 stars.

I purchased an LG stove brand new on 3/28/2018. My stove would not heat this morning on the top or in the oven. I contacted my appliance repairman. My terminal block had a burned connection! Not even a year and a half old yet. Safety record will be my first choice next time.

Easy to use, looks and works great. Very easy to keep clean and has delay and lighting features. What else can I say except I love my LG microwave. Hope this works for you as there is just so many words you can use to describe a microwave.

Updated on 04/01/2020: Please, would someone contact me from LG? You sent a very nice repairman in February. He said the dishwasher was not level, so he leveled it. Now, we set it to wash a load, it plays music after about 3 minutes and shuts off. We set it again, the same thing. We set it again and it may or may not continue washing. We set it TWICE last night before retiring and this morning, its filthy. 1- when I reported this problem after repair, no response. 2 - The dishwasher pods are pricey to begin with but more expensive when loads have to be rewashed. Would you please arrange a repairman appointment? PLEASE!Original review: We are in the home building business, so its not as if we purchase appliances every 25 years. LG has left us extremely disappointed. Dishwasher: 3 hours 45 minutes for a wash cycle??? The standard cycle fails to do a decent job unless its half empty and even then we end up washing by hand. If it didnt cost us an arm and leg Id bash the front it and throw it on the curb.Fridge: The drawers consist of plastic high & lows. Liquids & crumbs get stuck and no way to get out. Embarrassing to the point that we cringe when anyone outside the family open the doors. Ice maker is pathetic, makes about 1/2 quart of ice. Range: The vents face the burners so when the oven is on and we have pots or pans on the burners cooking, the head from oven hits the pots. So hot that a couple hands have been burned. Had to purchase the silicon half mitts to keep on the handles to avoid injury. My mothers old Whirlpools are so much better. Not only a disappointment but we feel we wasted a few thousand dollars. :-(

Last Friday night at 6:00, I discovered that the food in my refrigerator was getting warm. The thermostat said 37 degrees in the refrigerator and 0 degrees in the freezer, but food was warm in the refrigerator and things in the freezer were melting. I started calling appliance repair services. Most were closed at 6 PM but the ones who did answer said, Sorry, but we cant work on LG appliances. I asked, Why not? I was told, Because LG will NOT ALLOW us to be a part of their service network and LG will NOT let us buy parts. The repair services said that they had filled out apps and had been jumping through hoops for LG for 1-2 years without success. Because of LGs policies, I lost $400-500 worth of food and am FORCED TO BUY A NEW REFRIGERATOR. Today, Monday, the other repair services that I had left messages for Friday night have been returning my calls and ALL OF THEM told me the very same thing about LG service policies. LG forces customers to call LG and LG sends a repair person (you have to wait days) who charges 2-3 times the going rate, and LG charges sky high prices for parts. The repair services said to buy a Whirlpool, Amana or Kenmore instead because parts are readily available and less expensive. Whirlpool donates to Habitat for Humanity, too. GE parts are the highest, except for LG.

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

I have LG refrigerator LFC21776ST for less than 8 years. Suddenly both the freezer and refrigerator sections stopped cooling. I called LG for assistance with service. They provided a list of local LG authorized service providers (not an LG technician). I selected one, Advance Solutions of NY who sent a technician to diagnose for $108. After identifying the problem to be the compressor, the problem was passed back to LG who scheduled the only tech in my area to come a week later. The tech scheduled between 8-2, arrived at 2pm and performed the replacement of the compressor. I was given a bill over $600, which included the cost of the compressor part. I informed the tech that this part was covered by the 10 warranty (my refrigerator is less than 8 years old).After calling whoever he had to call, the discrepancy was resolved. I paid the bill and was told to wait 24 hours for the unit to completely cool. 24 hours later and neither the refrigerator nor freezer are adequately cooled. I called LG and was told the tech would not be available over the weekend or Monday and that someone would contact me in 1 or 2 business days to discuss scheduling. What?? I asked to speak with Executive Services Dept and was put on hold of 1.5 hours. Finally someone spoke with me but had little more to offer. The tech was texted and will hopefully contact me. When, I don’t know. All my food has spoiled. I still don’t have a working refrigerator and have no idea when the issue will be resolved. Not a happy camper. Life is not good at the moment.

Bought on sale from Lowes. Front loader with removable drain filter for cleaning every 30 or so days. Has worked well for cleaning and takes liquid or dry soap. Doesnt always deal well with tablets. Has all types of cycles and add water and timing feature along with Bluetooth though I have never found need to use that feature. Seems to be well built and comes with 10 year drive system guarantee. Also has a really good balance system for unbalanced loads such that it works the cloth forwards and backwards until load is balanced before final spin. Older models dont have that feature and eventually tear themselves apart spinning an unbalanced load. Works well and saves water and detergent and has all features. Have had for 2 years 5 adults using fourteen loads per week.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

LG True Balance - We had the washer for only 8 mos. It stopped agitating. We reported the issue to the 800 number on the machine. They sent a tech the next day. Finally at 7:00 pm they arrived. First the problem. 15 mins after he left the whole bottom unit came off. Called them again. The next day they sent the same tech, this time he said the part is bad and will need a week to order a new part. We thought we were getting a top of the line washer. Further, he doesn’t balance correctly... as it is suppose to auto balance. First time buying LG. Very disappointed with the product and the service. To have it break in 8 mos. To go without a washer for two weeks with a family is unacceptable!

It was energy efficient and self defrosting. Very reliable. Fantastic refrigerator that was very easy to clean. Items kept at the proper temperature. Quiet. But do wish the dial was easier to reach. It was towards the back of mine. Im short and short arms so hard to reach that far. Other than the dial though it was a terrific refrigerator. Served us very well. I am very happy with LG overall.

We bought a front loading washer and dryer. About three years later, the washer is shaking so hard it sounds as if it will tear down the walls and cave in our floor. The washer shakes so hard, it moves across the floor knocking into other items as well as the dryer. We called LG and were told it is no longer under warranty, but shaking was due to an unstable floor. I told her the floor has not changed, only the washing machines performance. The representative stated that all of the washers shake a little, this was to be expected. I asked if there was a part that could be replaced to stabilize the machine. She said no, there was no such part.A few days later, I looked up an appliance repair company that works on LG appliances in our area. The repairman told me LG had this problem and it just needed the struts replaced. So we had them replaced. It was better, but not as stable as before, not like any of the previous washers Id had throughout my life. I trusted LG to be an upgrade in quality. It was not. After only six months, it is as bad or worse than before the struts were replaced.Additionally, weve put heavy duty pads underneath. It just walks right off the pads, tipping over as if it will fall on its side. This washer is worse than the old wringer type with the incredible noise and the bouncing and moving. My husband and I have to restrain it or turn if off. And like some of the other owners, it does have a stinky, moldy smell. Mold is not normal in a machine designed to clean. Ive been leaving the door open after each wash, spraying inside the drum with Lysol or Windex.Cleaning clothes is an effort toward good hygiene. Moldy water defeats that purpose. Yes, standing water creates mold, but what is wrong with a design that causes mold to proliferate like this. Perhaps Maytag, Kenmore, or GE could teach the engineers at LG something about designing for public use. If this were normal, as the rep would have us believe, it would seem appropriate to include these features in the sales material - LG Front loading washer has a normal smell of mold in the machine which naturally transfer to your clothes. Another very normal feature that astounds LG consumers is the washers ability to mimic a wild bucking bronco, leaping and jumping out of its stall.It is a relatively expensive purchase. Consumers expect quality to equal cost to equate value. I dont want to feel like I have been duped and bought a piece of trash. LG has changed my opinion of its products - washer & dryer, refrigerator, microwave, internet TV - I cant trust them no more! We believed that your Life is Good motto included us, not just you.

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

On 17 Sep 2010, I purchased a new LG Electronics LFXC24726S/02 refrigerator. Last night, 21 May 2020, the refrigerator stopped cooling. When I called a repairman today, he said its most likely the compressor and the repair would be about $1,100, implying that my less than five year old refrigerator might be worth repairing.

I’m really shocked at the lack of customer service that I have received from LG. I placed my order a month ago and I have made 4 calls to LG plus 3 calls to XPO and it’s obvious that no one cares whether I receive my order or not. When a customer places an order why is it my responsibility to ensure I get my order? It should be your responsibility to ensure the customer gets their order once you accept payment. I own an LG refrigerator, LG over the stove microwave, LG range and LG television. I was planning purchasing an LG dishwasher but I’m probably going to switch brands at this point.

Had nothing but problems from this machine, and with the service provided. Pump broke after 3 months, took 6 weeks to get someone over to fix it. Said they had no service in my area. Took 3 weeks to make an appointment, said computer would not accept, and to call back later. Finally talked to a service man on the phone, told him that I thought it was the pump, he said he thought so to. Shows up next day, yep it’s the pump. (Why not bring one with you)! Got to order one. Be back next week. Pump took 2 weeks to get here. Then another week to get them out to fix it. (Somewhere in the process. I went out and bought a cheaper washer, just to please the wife). The old pump had a straight pin in it, shut it down. Ok, now, after having the washer for over a year, the washer will never just wash the cloths, it stops with a UE error about every time. Took the wife 8 hrs to wash 1 load the other day. Got my service man on the way to try to fix this problem. Let you know how it turns out.

LG Washer WT1201CW - This machine is a piece of crap! We purchased this machine from Home Depot back on 1/5/2014. It is constantly out of balance. And it does NOT have anything to do with the load size. I have put in queen size sheets that will take up to 2 1/2 hrs to wash! Again, not overloaded, since I was told when I purchased it that it could handle a King Size comforter. And I select the bed/bulky cycle. And lets not discuss doing a load of towels. And my whites are no longer white! How can this machine be Energy Star when my old washer from 15 yrs ago washed the same load in less than an hr. I hate this machine. My girlfriend bought the same machine & returned it within 10 days because of its poor performance. The only reason I still have it is because it cost me an arm & a leg to purchase & I cannot afford to replace my appliances every 5 yrs. It also says that it is a TrueBalance. Right! I just put in a 1/2 load of whites at 7:40. It is now 9:45 with another 15 minutes to go, according to the display. But that is all dependent as to whether I need to shuffle my half load around again to TrueBalance it out again. DO NOT BUY THIS MACHINE! It is a piece of crap! I will never buy another LG appliance! Oh excuse me, I just needed to re-position my half load of whites. Another 20 minutes added onto the display.

I havent had the microwave a year yet. Started smelling an electrical smell inside the microwave. Any food or liquid starts to smoke with a bad chemical smell. This was not steam! Unplugged for fire hazard and biohazard reasons. No longer using. Not worth repairing. Junk!

Washer goes out of balance on almost every load. I verified the machine was level and watched the YouTube video on how to properly load a washing machine. I still had problems and contacted the LG support line. They were no help. A class action is required to get LG to resolve this issue. Do NOT buy LG washers

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

I bought an LG refrigerator 1 Year and a half ago. It started to make a noise like a plane about to take off. I called Customer service and was told that it was the fan and needed to be manually defrosted. I had never heard such a thing since the 60s. My parents had a Kenmore refrigerator for 50 years and never once had to manually defrost it. So I did as told and removed everything from the fridge, unplugged it and left it open for 10 hours. I dried the bottom, cleaned it and turned it back on. The noise was gone. Two months later the noise is back. I call customer service back and they tell me its user error, that I am leaving the door open too long or not shutting it correctly. They will send a tech out for $125. So I tell the guy its not user error and he tells me then I need to manually defrost. I tell him I have never heard of such a thing for a fridge in 2021 needing to be defrosted every two months. So ask him, Are you telling me I have to defrost this thing every two months? And he says, Thats not what I said. Yes..Thats what youre telling me. If the tech comes out here for $125 and finds it just needs to be manually defrosted then I will be charged for him to do what Im supposed to do every 2 months!!! So in other words this expensive piece of junk needs to be manually defrosted every two months. Worst purchase I have ever made and worst customer service. Save your money and buy another brand because they do not stand behind their products at all. Now Ill have to buy another fridge and have this carted off as scrap metal because I cant sell it to another person knowing it is defective...Im not LG.

My refrigerator stopped working last Friday. It is 2 years old. We called immediately to the call centre. They promised to cover my cost of labour with a local provider. They gave me a number to call the local provider to arrange a time. When I called the provider, they informed me that LG has to send them a work order number. So I called back LG and they said they would expedite this by the end of the day. Nothing happened. I called the provider and no luck. So I called back LG. They told me the same thing, and told me they would call, text or email me by the end of the day. In total, I have called LG 7 times, and a total of 2.5 HOURS on the phone with them. The most recent time I was on the phone 55 min until they told me it would now be 2-5 business days until someone in their service centre called the service provider to give the work order number. And apparently, this is expedited. This is not to mention yesterday, I could not even get through to customer service as their call centre was overloaded, and the recorded message just told me to call back another time. My case number is **. I have now given up, and have to pay for it myself as by the time this happens, it will be well over a week just to arrange a technician. They refuse to email me OR transfer me to the same agent. Getting a floor supervisor to speak to is close to impossible.

I purchased an LG gas range from Best Buy approximately 18 months ago. I have recently discovered the knobs have been well-documented as dangerous and we have had to replace all on our own. This complaint is regarding sparking on burners out of the blue! Sunday evening, my husband and I heard a clicking noise and when I entered the kitchen, the stove burners where sparking! The only way it would stop was to pull the stove out from the wall. Still sparking, it was unplugged and we turned off the gas. LG came out today and has no idea what caused this and doesnt know what to do about it. I was told to call them if it happens again. Thats if we are home and, God forbid, not asleep. This is so dangerous!

Freezer and Fridge section stopped maintaining temperature. Called to get a smart diagnostic but after describing the symptoms, skipped the diagnostic and went straight to need a technician. Thursday morning phone call results is an appointment for Wednesday. I understand that the times are challenging but a week seems a little extreme for a service appointment. The $3000.00 refrigerator was purchased on 4/15/18. The good news it is under warranty and may only have to pay for labor.

I bought my LG refrigerator in December of 2016 and it’s only October of 2018 less than 2 years and the front of my refrigerator is leaking an acid type of stuff and all LG said was that I needed to pay for it out of my pocket because they only give a 1 year warranty. I told them if it was from wear and tear I could see that but this could be VERY HARMFUL to have an acid type of substance coming out of my refrigerator. So I would not under any circumstances buy this product. Model LSXS26366S / 02.

From the very first day I bought it we have had ice build up in the top drawer of the freezer. I called for about 2 or 3 weeks to the store I bought it from. I was told it was the humidity and not to worry. I kept calling back and finally they gave me the number of a repair man. He came a number of times and did what the LG people told him to. Every time he came he replaced another part. Nothing has worked yet. They said as long as the rest is working its just an inconvenience. My thought is for 3000.00 I shouldnt have to have an inconvenience. I have since given up getting anything done. I have the same kind of fridge (different brand) out in the garage and it is in humidity and have never had any problem with it or any other fridge I have owned. Will never buy that brand again. I have owned it for a little over a year now and I have never had one day without ice on my food and drawer.

LG WASHER WT5001CW SERIAL 006KWWZ00297 - We purchased this EXPENSIVE washer in December 2010 before my auto accident and I had a great job. We loved it while it was working properly!!!! Now 4 1/2 years later, I am disabled and my wife of 32 years left. I live on very little thru no fault of my own and now this washer has been down for 5 weeks. Approx a year ago, we started having trouble with excessive vibration thru all cycles. This machine does not have an agitator and is a top load wave force washer. We called LG and found out it was under recall. LG sent techs out and changed out the main computer board free of charge. We noticed that the cycles got longer and we still had a vibration although it was better. We were told that it would get better over time. It did not so we just lived with it. Then 5 weeks ago my daughter came to wash clothes for me. During a rinse cycle, it sounded like the world came to an end. Upon inspection, the entire pulsator assy. came apart (bottom plate, center cap and center bolt) and hit the glass top. After dealing with LG multiple times, finally, a tech was sent out. It was the same guy who had previously change out the computer board. He got on the phone with his company and scheduled a repair tech. A week later, he shows up wanting an upfront payment (NOT!!!!!) so he left. I called LG. Now they say there is no record of our contacting them. I have begged these folks for help. Finally I got a number of an authorized LG repair person locally. Now it seems that the main bearing has gone out and most likely for what its gonna cost to fix this washer is over half what I paid for it - SERIOUSLY????????? The machine is 4 1/2 years old and if this is what service and longevity LG products now have, then I have bought my last one - I can go back to a brand new standard washer for what it will cost to fix this thing. SHAME ON YOU LG!!!!! I understand all things can break down, but your customer service is now CRAP.

My LG gas dryer started making a thumping sound and now the drum is cracked, no longer drying my clothes and and is tearing my clothes from the jagged whole in the drum. Poor quality metal drum. I will never buy LG products again. Class Action Lawsuit here we come!!

Please do not buy the LG 400+ ltr double door refrigerator even if it is given free. In a bargain hunting, I purchased a double door digital control LG 420 ltr refrigerator and it was buying a huge pain and trouble for me and my family. With almost Rs. 51,000/- paid through my nose the refrigerator is a horrible experience from the month I purchased. The computer chip got burnt out in 13th month and replaced at my cost of Rs. 4300/-, the compressor had to be replaced in 14th month. Compressor again replaced in 17th month. Even after 2 repairs at my cost the compressor makes heavy noise and the customer support has not been able to set it right even after making payments for service. The quality of the refrigerator is completely below par and in an attempt to cut cost the LG has severely compromised on quality. The customer support is horribly bad and an opaque management. You dare it and make any attempt and you do not get a caring attention. Just rhetoric and evading answers. I have lost thousands of rupees worth goods due to the machine abruptly stopping in the middle of the hot summer. I now seriously repent having purchased this refrigerator to save some Rs. 2000/- against its competitor and today hove lost more than Rs.10,000/- in repair and maintenance in just less than 2 years. Add to this the constant tension of the machine going off when we are out on a holiday, it have never been peace of mind ever since we purchased this refrigerator. Contact me at ** to hear my pains and wish none of you go through such horrible experience. Please do not look at LG refrigerator if you love your peace of mind. Even today if you want to see the problem of high noise compressor, please call and visit us. I only wish that no one elses hard earned money should be wasted in buying a bad product of LG double door digital control refrigerator.

We bought an LG front loader washing machine a couple years ago. About two months ago, we get a tE error code and the washing machine shuts down. After 5 service calls and $300 later, its still not fixed! I can get it to work by turning it on and off several times but that means I have to be home while its going to make sure it doesnt stop. Well, last night we find out its leaking and leaking through the floor, the ceiling and down onto my sons carpet. Yeah, great! So my husband tears it apart to find theres a hole in the door gasket that has been REPAIRED WITH SILICONE OBVIOUSLY AT THE FACTORY! I will NEVER NEVER NEVER buy another LG product again because our nice TV is also a POS! How do these fools get away with this. Im in for a class action lawsuit as well!

This has been the worse purchase. I have had this washing machine for less than a year and every time I use the machine it pills my clothes (making it uncomfortable to wear), pulls at thread (ruined a brand new comforter), and makes holes. Called LG customer service and they sent someone out but they could not find a problem. However, the problem keeps occurring. I called LG back and they are refusing to send anyone and says the machine is fine. If it was fine I would not be losing money in ruined clothes. I will never buy an LG product again if this is how they treat their customers.

I just purchased fridge 12/2014 and had 5 repairs. Fridge freezes, touch screen computer freezes, freezer defrosts. LG refused refund. I spent more than $2400. Customer service worst. Wont transfer to manager. They just try place band aid to cover repairs while warranty expires. Waste of money I spend so much on raw food causes by malfunction and inconvenience missing work meeting with technician. Repair visits for malfunction analysis are separate than when replace parts. Not done at same time. Worst purchase ever...

On the surface, this is an awesome refrigerator. It looks good, has lots of space and makes ice like crazy. Too bad its broken down 4 times in as many years. The first time was because it wasnt properly ventilated. Never mind that our Frigidaire that we keep in the garage goes through winter and summer cycles without complaint and cost about 1/4 of what this one did. Ok, my bad. That one was at least covered under warranty. Next time it was the compressor. And the time after that, the water valve. Now the freezer light of out (probably the freezer drawer switch). This is pathetic. The last couple of problems werent covered and neither will this one be.

During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.

I called customer service at LG. A woman helped me with the issue. She repeated what I told her in her own words. There were no problems understanding each other. She told me a technician would be calling me to set up an appointment. About one hour later a man from some company called me and wanted to know what the problem is. The young woman had told me she would explain to the technician. Anyway I explained it all again. He said This is the problem and started to repeat what I said EXCEPT he wasnt saying what I had the said. I tried three more times to explain the problem. He got angry (actually he wasnt happy when he called), he got me upset as I tried four times to explain the problem. I suggested we make an appointment… he said NO. I dont come out until I understand the problem. He said I will look at the manual and call you back. He did that… Lo and behold he STILL DID NOT UNDERSTAND. I then called LG back. The man (sounded like he was in India) said You have an appointment on the 8th of May. I told I knew nothing about an appointment. He said May I call the person that called you. I said Fine. Have not heard back. A few days ago my older son was at my house. He said Mom, be careful. I was turning on one of the front burners. He must have noticed the large flame. I never told either of my sons about the fact that my clothes have been singed when turning on the front burners. Just let something happen in my kitchen because of the stove and you know who will be sued big time...

Following in quotes is my last communication to LG about the warranty claim for my over-the-range microwave. Following their second opinion mentioned in the communication they finally replaced the unit. Honestly I have a house full of LG appliances and electronics and all in all I’m happy with them all but if my warranty experience is anything like standard, I hope your product never breaks. The following stands as my review: “I have a warranty claim for a $189 over the range microwave that’s been going on since 7/11 with 6 repair visits and another scheduled for 9/21. Everything has been replaced at least twice and some things 4 times and it still doesn’t work and still, regardless of my begging including a desperate letter to the company president, you refuse to replace the unit. Your last reply was that my request was denied and you were seeking a second opinion. Turns out it’s from the same repair company who have already sent two different technicians. Love your products. HATE your warranty service. Case **. Service costs listed on visit receipts exceed $1,700. Seems a bit much for a $189 unit. PLEASE HELP!!!”

My LG front loader stopped working. I have had 8 failed appointments and three in home visits - no one can fix the problem of the clothes not cleaning, the water not filling. I have cleaned the washer, I have turned up the hot water, all to no avail. Horrible smelling washing machine.

I purchased an LG model WM2701HV washing machine (and accompanying dryer) in 2011. In just over a year, the plastic was crumbling into chunks around the detergent dispenser and the writing around the cycle dial was rubbing off. I now have to look at the owner’s manual to make sure I am using the correct cycle because the panel is unreadable. Then, after about a year and a half, I had to replace the drain pump. And of course, I have the smell and mold issue no matter what I use / how often I clean it. So, I have a very expensive, top-of-the-line appliance that I hate. My old $500 top load machine was still going strong after almost 20 years - wish I still had it! No more LG products for me...

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach Time Cycle monthly up until the machine was 16 months old), the last 3 months we have had this random brown residue that streaks our clothes, stains our clothes and we cannot get it out.LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

No Stars. Dont buy LG or dont buy it from HH Gregg. They must buy wholesale merchandise that didnt pass manufacturing standards. I bought and replaced the same item in less than six years. They might work for as much as a year or little longer, hence their strong encouragement to buy additional warranties. Same model. Two refrigerators; Two failures; loss of two refrigerators/freezers full of food. First time: Told to wait a few hours for it to cool; then overnight for it to cool. It didnt. Had to wait a weekend before another (same model) was delivered. Four years later that one has stopped being cold.Only repairs offered were to replace the compressor if that had failed to work. All other costs were mine. Including $150 round trip for the lone LG certified technician in my area willing to work on my LG fridge to come from 50 miles away. THEN, diagnostic fees before problem is determined. IF it was the compressor those have a 10 year warranty. Repairmen say theyd have to order the $800 compressor then come out again ($150 travel) to install.Customer service is located in Manilla. They are only authorized to refer me to several repairmen but would only replace the actual compressor - nothing else, not even food loss. Im living on a small fixed income after retirement becoming disabled. Often spending time away in hospital each year. It has been months summer since Ive had use of the refrigerator. I live alone and have a tiny fridge in my bedroom for when I cant use the stairs. This has been a nuisance and a costly one at that. Be warned.

The inside of my LG front loader washing machine started on fire while it was running on 3/11/15. Fire was contained to the inside wiring/hoses of the machine. Eventually started the dryer on fire as it was right next to it. Called 911 & the fire was put out by the firemen as I waited outside (I was unaware of the cause of the fire at that time as my entire basement was filled with smoke and I ran outside immediately). The entire house is almost unbearable from the smell of the smoke.Called LG and having a difficult time communicating with anyone. Not really sure who else to contact as I seem to be getting nowhere. So far, LG has not been helpful whatsoever.

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

Regarding Service Request ** is closed. (Reason: Discontinued Part). Local LG service provider offered 35% Depreciation amount for my refrigerator worth 31000, purchase date 8/8/2015. But I want my refrigerator part to be changed because Depreciation amount is nothing for me and its not fair. I hope LG company will not let me down. Using LG product from last 3-4 years. Very Poor service else product are very Expensive. Nishant **

I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

I researched ovens forever and finally settled on an LG. I was so excited. I used it twice - once for a frozen dinner and once for a turkey. All the moisture and grease went straight into the area between the glass. I tried the self-clean (both kinds) and water from the self-clean went between the glass as well. There was obviously a seal issue. I called LG and they said no - its cosmetic (didnt seem to make a difference it happened from cooking once). I kept going from service rep to service rep and speaking to people until they sent out a service technician. I asked him can you please fix the seal issue? I told him I didnt care if he fixed it or replaced the door, either way that would have been fine. He said no I am going to order you a new door, it should take 6 weeks. I asked do I need to do anything? He said no. I called to check on the status of my new door and they said OH...LG declined to send it... Not one person from LG or the repair place called me to tell me that, not a word from anyone, the repair place passed the buck and said they were supposed to let you know.So I called, spent more time on the phone trying to explain they need to either fix the seal as every bit of moisture gets in there or replace the door. They didnt care. They said its just cosmetic, your oven still works. I asked them so what you are saying is that all your ovens have this issue, mine is not an exception, and you stand behind the fact that even a brand-new oven is going to look like hell? No answer. I asked about the implied warranty of merchantability and she checked with Legal and said no, they dont have to do anything because its considered cosmetic. She then went on to say it says in the manual not to put a lot of water directly on the oven... I proceeded to tell her I did not, I only followed the self-clean instructions to the letter and the repairman could see that there is a gap and all moisture is getting in. Did not matter and furthermore did not have ONE word, not even an apology for not contacting me to let me know that they had denied the request. No one at LG calls back and follows up and they just keep saying this is cosmetic and they dont care because people keep buying the product. When I brought it up to them that their customer service was not good and they needed to at least speak to their customers and let them know instead of just letting them wait - no response. It is also my opinion the repair companies they send are just as bad since they basically lied to me--that repairman looked me straight in the eye and said your new door should be here in about 6 weeks. I am warning anyone who is shopping for an oven - do not get an LG - unless you dont care if it looks like hell even the very first or second time you use it. Now I am going to have to research and find a repair person to see if I can have the problem fixed on my dime when this was 100% not my fault and LGs defective product.In summary, on top of the fact there is a seal issue within the glass, the customer service is the worst I have seen of any business I have dealt with. The fact that they say its cosmetic even though its a brand new oven shows that once they have sold the item, they do not care if that item looks bad through no fault of the customer. I can understand if the oven gets scratched or has some sort of cosmetic issue over time, but for this to be an issue right out of the box and for them not even to attempt to fix it (not necessarily replace but fix) is truly beyond the worst customer service there can be. I have never written a consumer report before but I am so mad and do not want anyone else to have this happen to them. I will never buy LG again (or for that matter, Samsung as they are all part of the same company) and recommend when purchasing an appliance of any sort - go with another brand do not buy LG unless you are willing to pay for problems even if they are not your fault.

Bought this stove to replace another LG range model that had a recall on for burners that would not turn off but LG refused to do anything. With hesitation I decided to buy another LG range because it matched my other appliances and 11 months later I am again without a functioning stove. The motherboard has to be replaced as the right burners will not turn on unless you turn on the left burners in addition to the oven not turning off sporadically. While they have agreed to replace the part, I have no guarantee beyond that. Having paid $1800 to replace my previous range in addition to a LG tv in the last year, I have lost all confidence in the LG brand and will ensure to share my experiences both with the products and lack of empathy by the customer service employees. Customers do not want to hear that appliances break down and other responses like how would me putting myself in your shoes right now help you? or when commenting about the condition of my previous White Westinghouse range reliability making statements such as you replaced it for a reason though didnt you? The reason at the time was purely updating my kitchen. While LG products are aesthetically pleasing, they are simply unreliable and a safety concern.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries. My biggest concern is if we hadnt been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I cant even put it back on the lights it wont fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.

All my appliances are from LG like the microwave, washing machine, dryer, and dishwasher. Everything was okay so I picked an LG refrigerator too. The experience with the product was good until it started to get some problem. The insurance company refunded the money for the refrigerator but I was without a refrigerator in my house for over a month. After this experience, I should get a Samsung because I dont wanna get another problem like that.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

Faulty Refrigerator lsrc2925tt - Ice maker started going bad. Was not producing ice properly. Shortly afterwards, a big puddle of water appeared from freezer. Refrigerator went completely out. Called Home warranty company. They have not been wanting to assist me. Accusing me of being the problem and not taking care of the appliance correctly. Luckily, I found a comment on here from Jack ** of TN. He experienced the same problem. Water in the circuit board of the unit. Also called LG and advised. Sent them documentation and this website as well. Looking into legal representation for resolution. Have been without Refrigerator for nearly two weeks.

LG LFX31925ST - I pay 3k for this refrigerator and it keeps break down on me. I have to pay 400 out of my pocket. Replaced the bad compressor 3 months ago through LG Repair Service (LG warranty for part only). Now the refrigerator not cool again. I called LG and they said my 60 days warranty is over, nothing they can do. If they informed me 60 days warranty only I would not spend $400 for this repaired. Now I have to buy another refrigerator but NOT LG. Their products are junked, customer services are horrible...

1- Customer service is horrible!!2- I purchased this microwave in Sept 2019. Had it installed in June 2019, due to remodeling. The microwave will not heat. LG offers no help in fixing the matter. Theres no way Ill buy LG again. A microwave should last WAY longer than this amount of time. BUYER BEWARE.

Purchased refrigerator end of April 2015, paid 2900 and expected it not to break in less than 5 months. It has been 3 weeks without refrigerator - I lost $3000 in medicine and approx 500 in food. LG covers nothing towards any loss nor do they care. I received my next batch of Enbrel today and today a value of 12000 and have to take it to my daughters house 20 miles away - I have no way of keeping it safe. Lg has been unresponsive and will not return a phone call. At this time service is scheduled for Monday. Hopefully they ordered right parts as no one came out to even look at it.

When we had bought lg double doors refrigerator around 2 years back we were given 10 years warranty for compressor. Now when we complained about compressor saying that it is making lots of noise and therefore technician visit is required to see what is the problem. LG customer care representative said visit will be charged and I would need to pay 500 + ST. If I am paying now then what is the meaning of 10 years warranty. I feel cheated. Please be careful while buying lg products as they seem to be making false promises.

I have now seen hundreds if not thousands of online pictures of my similar issue with this product. The control panel is NOT sealed correctly so the steam seeps out on the top and has entered the thin plastic which encases the control panel and created small but obvious cracks. This would not happen if the door/panel was sealed tightly with some form of a seal, which it is not. It is plastic meets plasic on a edge. Therefore the steam enters creating heat and pressure and cracking the display as well as allowing moisture into the electrical panel.** Here is a link to a video that shows the issue. This is a design flaw. Its also a hazard since the water vapor is seeping into the panel. My dishwasher is also not very old. I do not recommend this product since the design flaw not only has NOT been fixed, it has not been addressed by LG despite numerous reports on the web. Shame on LG for allowing a flaw to just continue each year in this model.

More inconvenient than our old simple Whirlpool dryer.1. No light in dryer... Never thought to ask salesperson because never expected a feature downgrade from our previous basic dryer.2. No warning via any simple brochures or sales people that small loads result in a wet log which requires a second manual time setting extension of drying time and the separation of the individual items from the compressed log one a a time for the rerun. Sometimes the result of the rerun is loose dry items (ideal), or a dry compressed log still needing separation. This is a waste of owners time and effort.There was no such hassle with our old dryer. Had I been forewarned (before purchase), there would have been no purchase!

Poor quality and terrible customer service. We purchased new refrigerator one year ago to go in vacation home. After 6 months of light use, compressor on ice maker went out. Have been trying to get it repaired since February to no avail. Custom service at LG is a total joke! They keep saying they have contacted a repairman but I never hear from the person and when I try to call repairman, I get an unidentifiable voicemail and my calls/messages are never returned. Four times, I have asked LG to contact a different repair person, but they keep calling the same guy back. They are now hinting that my warranty is close to lapsing, but I have been trying to get the repair completed since there were four months left on the warranty period. If you want aggravation in your life purchase LG, if not, purchase Sub Zero or KitchenAid. Ive owned both and never had a problem.

I purchased my home in 2010 that came with new set of LG appliances. I am having nightmares with the LG gas stove (model: LRG30357ST). Within few months, one of the knobs cracked at the plastic insert. Now why on earth would you design a knob with a plastic insert to mesh with a metal shaft? I replaced this with a new one costing $80. After a few months, this one cracked again and I had to junk the knob as it was of no use. Now after a year, the rest of the 4 knobs have cracked too and I have to use a Gorilla SuperGlue to hold them together. Not sure how long they last. Calling the customer service is of no use as they redirected me to the parts department.Why on earth would I pay $400 ($80 times 5) for 4 knobs? I will be junking the gas range once the knobs become unusable. My advice to fellow consumers, be cautious when buying an LG product and make sure you have reviewed thoroughly the comments by other consumers. I will never buy an LG appliance going forward. By the way, my LG dishwasher had its door and motor replaced (fortunately LG covered that). The only original part is the frame.

Bought an over 1200.00 new stainless steel refrigerator on the weekend of July 4th 2019 from Lowes. Today is October 9th 2019. Problem started 10/5/2019. This is 3 months old!! Model LDCS24223S/01. Serial number 904 MRUY 07478. The refrigerator cooling totally quit. It reads 66 in the top while being set at 33. Smart services was useless. Spoke with 3 representative who promised I would be called promptly with a service date. Was texted a link regarding service that led to page unavailable All of our food was ruined. I am an older disabled woman who depends on the refrigerator to keep medicines. I need the help of others to obtain ice for a cooler. My partner works out of town. Case number **.

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

I purchased a LG washing machine from PC Richards in July 2013. Water started leaking from the bottom of machine. I called PC Richards repair service. 1st technician came out and said he had to order part. 2nd Technician came out two weeks later. He ran the washing machine through a cycle and no water came out. He said nothing was wrong with it, that I must be overloading the washer. I explained to him that it wasnt being overloaded and that the 1st technician ran the cycle and he saw the water coming out, that is why he ordered the part. 2nd technician refused to change any parts because he was convinced I was overloading the machine. He left without doing anything.I washed clothes when he left. Same thing happened, water all over the place. I called service center and complained that 2nd technician didnt do anything. Service center kept telling me they would call me back, that didnt happen. I called again to speak to supervisor. He tells me I have to wait till 12/10 for another technician to come back to my house. LG washers are horrible and PC Richards service center is horrible. I do not recommend either one.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

We purchased all new LG appliances for our new summer home. In our third year of use, our dishwasher began to error out with a 1E code and would shut down. We were able to restart it and it would complete its cycle. That worked for a short time and then it started to error out all of the time. We contacted LG and they told us to contact a repair service. We purchased a new part and that did not work, so LG sent us a new control panel. That did not work. We have taken the machine out and put back in, made sure it was level and it still did not work. We now have an immaculate dishwasher that does not work. Now within the last year, our numbers on our stove clock have been burning out one by one. LG does not stand by their products and had an oh well attitude. We will never purchase another LG product.

As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me its a different problem because of what their people wrote on their end. Im so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, dont buy. They are junk. Mine is a front load.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

Worst washing machine ever. Been junk from day one. Wont spin, says unbalanced unless you fill to top then have smell and dryer wont dry same load. Have to separate and dry rust on top by fill lid. Cant get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure wont be a LG. Nothing but junk and also bought mine at Sears.

Refrigerator drawer slides, cracked plastic on drawers, broke door hinge, broke all within a few months. This unit is used lightly. It is just cheap junk. Parts for this unit are so expensive that it would be more economical to buy a new refrigerator, definitely not lg. Of course nothing covered by warranty. The damages are everyday use. Not covered.

LG is by far the worst refrigerator you can buy. It failed in 4 years due to a badly designed linear compressor. LG didnt ship the correct parts. They outsource it all to A and E appliance who is also an incompetent company whos scheduling is so bad its been two weeks and I still dont have a working refrigerator. They dont care at all. I cant even express the hoops I have jumped through and hours of talking on the phone that I have had to endure. I was holding on out of principle but the refrigerator is now heading to the landfill. I cant waste my time anymore. Not only will I be actively discouraging anyone to purchase a LG refrigerator but also doing any form of business with the company.

We purchased our LG washer dryer pair at Home Depot around 5 years ago, and they has been working fine. Today we noticed the glass lid on the washing machine had spontaneously shattered like a car windshield might. It was still intact but had fractured into hundreds of 1/4 to 1/2 pieces. I contacted LG and was told that this was very rare and was directed to several authorized LG service vendors. A simple Google search shows that many people have had this exact experience with this very same LG washer model.It seems to obviously be a design defect, as it was not being used or touched when the glass shattered. If the glass had disintegrated into the tub I suspect the washing machine would have to replaced. As it is a replacement lid from Sears PartsDirect will be here in two days. In the meantime the lid was very simple to remove. What an odd part failure... LG should take responsibility for this problem for this model washer, which many people have experienced. I was lucky that more damage was not done.

LG refrigerator LFX25960SB. My problem is the same as the one found over countless number of similar complaints on LG refrigerators - after a short period of ownership, the cooling area keeps shutting off with error code “ER DH”. How is it that there are so many complaints and there is no recall on these problem parts or at least a class action suit? If anyone has any knowledge of any group action being taken against this company, I am in! I will never buy an LG product again in the future and will certainly spread the word.

Love this fridge, just wish the ice cube dispenser/maker would make more and quickly. It would be helpful if the vegetable drawer (the big drawer on the bottom of the fridge) would come apart to clean.

Our Lg electric range knobs Model number LTE4815BD are on the front of the range and if you barely bump or brush by them they turn on. We’ve had pizza boxes burn, our wooden oven top cover and other items. My son is scared to death (he is a firefighter) and said this range is going to burn our house down. We literally can have nothing on top because if there is it will catch on fire with the slightest bump of the knob.

We bought our second LG. The first a top load steam washer and now a front loader. We bought it in 2014. And it has practically ruined our towels. Regardless of how many times I clean it with the clean option or wipe it down, it breeds mold and mildew. All of our towels stink like mold. There is nothing worse than getting out of the shower and drying off with a freshly laundered plush cotton towel and have it REEK of mold. Its disgusting. This model isnt covered in their recall, but $35 doesnt even touch what I paid for my towels. Their QC department needs to work with their engineering department and offer a fix to this issue for consumers.

I also bought a pair of LG appliances (washer and dryer). What a mistake, to say the least. I cannot even find service for these appliances in my area, due to the low quality of this product. It takes 3 cycles of 1:10 minutes to dry a normal load of clothes. I have to add vinegar to a load of sweats, to help with the smell. That is on top of a fabric softener. My towels also smell horrible, after washing and drying. My units are less tan 5 years old, and I have wasted over $2,000 on these low performance items. My life Is not good with these LG appliances.

I will never buy a LG product again. The dishwasher is mediocre at best. We bought all new appliances of LG. They all suck. They are made cheap and things break easily. We had a real bad experience with the customer service dep. If you want good customer service? Buy American whenever possible. Again! LG sucks.

I purchased an LG top load washing machine and have been completely unsatisfied since the day I bought it. My clothes suddenly smell. I was told that is because on newer machines the drain is closer to the clothes, if that makes sense. The drain pump has broken twice. It is not a part that is in stock, so we often have to wait for the part to get it before the machine can be fixed. It also has the off balance problem that many have already mentioned. It is hard to get it balanced. Obviously, this washing machine has a defect with the drain. They should take responsibility and replace it, but are not willing. I would echo what others have said already--do not buy LG.

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

We bought an LG washer one year ago. It started showing an error code last month. I called them, and the code is undiagnosable. For more than 4 weeks, I have been fighting the customer service department, including the team in Philippines and USA. They have absolutely zero empathy and concern for the customer. They have not been able to get my issue fixed at all. And now I am fighting with them about replacement. They seem to have a 1000 different departments for everything, and seem to be extremely poor at coordinating. Also, everything that they tell you...is pretty much a lie!! They go back on it all the time. USA team seems to be even more horrible than the Philippines team!! SO, if your appliance goes bad, you should be ready for a fight and harassment. Not to mention, take a few days/weeks off, apply for FMLA!!! You will need all your day and your emotional and mental energy to get through this.

We purchased a new LG French door refrigerator from Home Depot in July 3 (delivery date) 2015. Within two months it started developing surface rust on the doors. This rust is continuing to appear all over the refrigerator!!! It is less than 6 months old!! I called LG and talked to the supervisor, then a manager. They wont do anything for me, and were extremely rude. They basically blamed me for incorrect cleaning even though all I have been using a stainless steel cleaner. Im not even convinced the fridge is truly stainless steel. It doesnt even hold a magnet??? And it is nothing compared to the quality of my GE appliances. BUYERS BEWARE!!! Do not buy LG. Horrible quality and worse customer service.

Ill just make it simple. I bought a $3000 LG LMX3195ST refrigerator on 07/30/2011. It has been broken from day 1. I have fifteen complaints filed and documented with LG. They have replaced warped door seals. They have unthawed it twice. They have been out to disassemble/reassemble it from where MEI repaired it incorrectly and they replaced the motherboard. The unit still has error codes and the ice maker gets stuck in the on position. The first repair company, MEI, was horrible. The company had no diagnostic tools and where a no show, no call. The second company, A&E, I thought was pretty good and well equipped, but now stated by LG will not return their calls. After listening to the guy from MEI complain the whole time he was here about how LG was underpaying him, I would be willing to bet that there might be some kind of issues in this area. LG has not been able to call me and notify me of the trouble finding a repair center; instead I have waited as long as 13 days before I finally call them and just repeat the cycle. I refuse to give up and I will fight LG to the end!

Purchased LG appliance package from Home Depot 11/12/11. June of 2015 the microwave blew up and will not function. Contacted a repairman who was told by LG service this microwave was no longer manufactured and no parts available. I purchased a new microwave only to find out that I can no longer get a microwave with the dimensions of 29 1/2L x 15 1/2H x 15D. Unfortunately, we have previously installed new glass backsplash tiles which will have to be cut to fit a new microwave. These were special order tiles! When I contacted LG, I was told, Sorry, we now have a throw away society. This was after 3 different calls to customer service and being told my case was in for review! Also concerned about larger dimensions leaving only 13 3/4 clearance between stovetop and microwave.

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

Our refrigerator with bottom freezer and french doors on top is very pretty. It has stainless steel covering, and Im still getting used to the difference between this one and the 27 year old one that died. Purchased it less than a month ago and already noticed a problem with the ice maker.

We purchased an LG suite of appliances in 2009 from Home Depot. SS French door refrigerator, microwave, upgraded dishwasher and glass cooktop oven. Since that time, we have had 2 service calls on icemaker not working right - need to call again! Dishwasher had 3 calls and it still wont clean. We were reimbursed the cost of it after complaining. Microwave touch panel has had to be replaced and now its a guessing game if you can get cooktop eyes to come on, along with grease in between the two glass windows. Have three boxes of parts here waiting on the guy to come back and replace the touch panel on the oven and the glass. Thank goodness we bought the extended warranty. I am sure we will use it again before it expires in November. Not happy with LG and HD should be embarrassed to sell such inferior products. Next go round will be with neither and its a shame because HD is my local economy booster, but for what we paid, we didnt get what we deserved, which was a quality product that should last for years!

I ordered online from Home Depot. LG dryer was to be installed, old dryer removed. No problem except dryer now sits in my laundry room 12 inches from the wall and will not complete a drying cycle. My home, as many high end homes in Florida, has venting up thru attic and out the roof. The dryer will not work, have had vents cleaned, and I so regret this purchase. I, at almost 60, am taking my clothes to a laundry to dry them. Instructions state to reroute exhaust? Home Depot will not accept a return? Stated they asked LG and LG said no. Well, will donate the dryer and purchase something that will work. A Roper and from Lowes, better quality and service.

Refrigerator breaks down within 3 years of purchase. Compressor has to be replaced at cost of between 8 to 12 hundred dollars and has to be ordered. In meantime we are without refrigerator. Repairman says is happening with LGs all the time. Never Again!

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

I started noticing small holes in my clothes, which baffled me. I’m worried that maybe we had moths, so I took out all of my clothes, emptied the closets, re-washed, and dried them. Now, all of my clothes had holes in it. I did some research online to discover that cracked drums in LG are fairly common :( I looked inside my dryer, and lo and behold, there was in fact a crack, and the crack was what was ripping all my clothes. LG was bought at Home Depot. I had to wait over a week to get someone in to fix it. All my clothes are ruined. I will never buy LG again. Also, the washer gets stuck on 9 minutes any time you wash towels, and it routinely overflows with soap even if I use HE detergent and fill it to well below the normal level indicated in the soap receptacle.

The fridge does the job of a fridge which is what we expected. It keeps food cool. We havent had to do any maintenance on the fridge other than normal cleaning. Its also really easy to change the water filter. The water filter and fresh filter are great. Also, that it had a bottom freezer, an ice dispenser and water dispenser in the outside of the door. I like the fruit and veggie crispers and time meat and cheese drawer as well. I also really like that its stainless steel. But I dont like that when theyre are bottles or jars in the in door storage compartments that theyre is an audible sounds that you can hear. It rumbles rather loudly and can be annoying.

We paid $2,300 for the LG refrigerator that failed after 3 years of use. The freezer compartment does not freeze.