We have had this machine for perhaps 2 years. I dislike that you cannot wash a very small load or ER, cannot add water first, and over the last many months have been constantly getting WE flags. Loads are now taking 2 to 3 hours to do if I dont stand by and monitor. I have tried all the simple fixes but today was the last straw. One set of king sheets, 4 pillow cases and 2 hand towels 6 ER flags so far 2:10 minutes, switched over to just spin after machine shut down and still got 2 ER flags. This machine does not clean any better than the past machines Ive had without all the bells and whistles. I would take back my old Roper machine that ran for 16 years up to the time I sold my home and never broke once. In fact that is what Ill be doing in the near future back to a machine with no bells and whistles. LG I am sooo disappointed in this product.

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

I purchased an LG French-door refrigerator in November, 2010, from Home Depot for $1198. Earlier this week I came home to puddles of water in my kitchen as the refrigerator compressor died resulting in my losing about a couple hundred dollars-worth of food. I called LG customer service, gave my model number and was told by their representative that the compressor was under warranty and I would only have to pay for labor. I was then provided with the numbers of two LG approved repair services. I had one service come out today and charge me $95 to confirm it is the compressor that no longer works, and let me know that labor cost to repair would be $650. That is pretty high so I called LG customer service again because my friend had the same thing happen to her LG refrigerator 3 weeks ago (what a coincidence) and it cost her $250 in labor, a big difference from $450. Turns out LG can send out one of their repair technicians who can do the repair for a total of $375. I do not know why this wasnt offered from the beginning and why I was directed to an independent repair service that costs almost double, but that is a sub-issue. What was truly upsetting was that it was at this time that the customer service representative told me that my refrigerator is actually not under warranty and that I would have to pay for parts and labor. If I had been told this from the beginning then I would have not have had the repair person come out and waste $95. I would have just gone directly to buying a new refrigerator, which is what I am left to do now because the cost of labor and parts will be near $1,000. So in sum, I spent nearly $1,200 on an LG refrigerator to last me less than 8 years and, to add insult to injury, I then spent an additional $95 for a repair call on the bad information provided by the LG customer service center. I asked LG if they would reimburse me for this and they refused. What makes the whole situation even worse is that I see that there was a class action lawsuit over the LG compressor failures, so this is a known issue to LG. Obviously LG is not standing behind its products and its customer service is sub-par. I will not be purchasing LG items ever again and this includes not only appliances but also mobile devices, televisions, audio and computers. I wanted to share this by sharing this experience so others can avoid similar losses.

My LG stove worked for about 3 and a half years. Then began shutting off and not coming back on. Finally convinced 2 different repairmen to come, but they didnt fix it. Most repairmen near me wont work on LG. Parts hard to get and expensive. It wont come on now at all. Have to buy a new stove and this one is less than 4 years old!

They are extremely dangerous as you can see from other peoples reviews. I have the same experiences. Including accidentally brushing a knob as I took my small children upstairs to bed. I also went to bed and 30 minutes later went downstairs to get water. At that time the entire downstairs was filled with gas. The house could of exploded in the middle of night with us in it. Or been asleep while the fumed reached us upstairs! If I hadnt gone I dont know what could of happened us! My almost two year old can turn the stove on. It is extremely dangerous. If you see this file a complaint and make LG do the right thing with these knobs. Shame on you LG!!!

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

We bought our LG dishwasher 2.5 years ago and it sat for a year of that 2.5 years because the heating element was out. I decided to get it fixed and we thought it was taken care of but after 3 cycles of using it after it was fixed, the board caught fire. The gentleman who fixed it said that its parts were not large enough to take all the work it had to do and it melted the components and could have started a fire in ours. I am very sad to say we now have to buy another dishwasher, instead of throwing good money after bad, and I will not buy another LG anything.

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

Our fridge is 4 years old and the sealed system compressor failed. The unit had a 7 year warranty and it turned out that LG now covered labor as well because of the frequent failures. The customer service at LG barely speak English and are clueless. After bouncing us to and fro with Lowes (who sold us a warranty with the fridge) it turned out their recommended service did not have any support staff in Arizona. We have been without the refrigerator for over 2 weeks right through Thanksgiving. It took us hours on the phone to get anywhere but finally we have a repair company but LG even let them down by being late delivering the parts - from Phoenix to Tucson!!! Take our advice dont buy an LG and get you refrigerator from a local supplier who can service it (not from Lowes).

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

First, the compressor went out in our LG refrigerator that is only 5 years old. We had LG come fix it. They billed us for a tech to just walk in the door. The first tech had to cancel so they sent a different one. However, they billed us for both technicians. This was on Jan. 23. Five phone calls later, lots of being told to be patient, and being given the runaround, its now Feb. 28 and we still dont have our refund. This is stealing. Be warned, LG has horrible quality and they steal money from their consumers. We will NEVER buy another LG product.

1st I contacted LG and because my dryer was purchased in Nov 2014, it was out of warranty. I was provided a schismatic to properly identify the part I needed (A255 - see exploded view of page 49). I was also required to work with an authorized parts distributor near me (California). I initiated my order the 1st week of August and got 2 incorrect parts because LG Parts Department does not label their items correctly!! The authorized dealer was apologetic and I was given a full refund.So next I called LG directly and they too send me 2 different incorrect parts. After several weeks of calling and arguing to speak to a US based representative, I got Erica ** in Executive Services who was unhelpful, rude, and downright wrong in her understanding of the entire situation. Now what? I am now being told I have to buy the entire TOP of my dryer to fix the plastic hinge that broke on my steam compartment. So why does LG make such a piece of crap that needs to have replacement parts within 2.5 years of purchase? I would actually appreciate an answer. Also, Why cant I buy a replacement part without dealing with stupid representatives? Buy the entire lid? REALLY?So I would like a rep to contact me and ship me A255; that item is not a huge metal door hinge. It is a small piece of plastic!!! It goes into A260 which I was able to purchase without ANY ISSUES. The lovely Erica ** stated LG Corp has mislabeled page 49 and the part I was sent IS the correct part. How was I able to buy A260 (lid) and A255 be a part that is not purchasable? Why is all this made of such cheap plastic? So Erica wants me to replace the entire lid of my dryer... That is everything featured on page 49 section A210 for a ridiculous $150 AND I still have to install all that. Those parts arent even broken! DO NOT BUY ANYTHING LG. I never will again. They are horrible!!

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.

Purchased a brand new top loading washer in April 2021- finally received the washer in July 2021- machine broke down in Sept 2021. After 2 months of use this machine was broken. I called LG customer support and they sent out technician to fix it- he did not, they ordered more parts and again came back - did not fix again. Currently waiting again for them to fix it again. Over 1.5 months of no washer. They should be providing me with a brand new washer instead of having me wait over 1 month to have it fixed. Still broken. Worst customer service and even worse product. How can a brand new washer be broken after 2 months?? Unacceptable. Would never recommend this company or product to anyone!!!

I have a top load none agitator, extra water if needed. The dryer has a steam cycle, de-wrinklier. If anyone buys this product I believe you’ll be so happy. My washer has a lot of users so let’s see how it holds up.

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

We purchased our set (LG Tromm DLG8388NM Washer and Dryer) in 2006 and for the first two years, everything seemed to work well. But now, the washer leaks, the drum is corroded with black disgusting gunk that is difficult to get to let alone clean. The clothes stink even after washing them twice, with bleach and fabric softener. The dryer spins but there aren’t any heat. We spent over $2,500 on the set from Home Depot and have been disappointed to say the least. We also had a bad experience with an LG dishwasher and refrigerator. Both had to be replaced a year after purchase. We spent a total of $6,500 on LG products and they have not lived up to their Lifes Good name. My suggestion is not to roll the dice with any of their products because you will be angry and frustrated.

The microwave is really good, no complaints. It is durable, easy to clean. It heats up really fast. I Had no trouble with it. It stays in good condition for years. Thank you so so so much.

LG Tromm front loading washer is the worst washing machine ever. I purchased one in 2008. Beside the loudness and shaking of the washer, it leaks water. I find puddles after running a load. I tried to contact LG with no results. They refer me to an appliance repair outfit. I have had nothing but problems with this washer.

Bought this French door LG refrigerator in May 2015 model number- LFXS307668. Paid 3200.00 for it. Leaking water on the floor, not cooling, all food ruined. Been through much of what the others have noted. Run around from LG. Told by a certified LG repairman he has received at least 30 calls this week with the same issue- freon leak, compressor, evaporator, etc. Huge cost to repair. Quoted 700.00 for labor only, no warranty after 90 days from repair and it can easily take a month to get parts as they are backlogged. What a money pit! Wish I would have read these reviews before purchasing. NEVER buying an LG product again. There should be a class action law suit against this company. Read somewhere that some Kenmores are made by LG.

Agree with the other one star reviews with this issue. This top loader never gets enough water in the tub (on normal cycle) to even get most of the clothes wet, let alone all of them! How can anyone expect clean clothes without water? I always need to press extra water or deep wash....which really wastes a lot of water as it will then fill up to the very top rim when I only want it to cover the clothes in the tub! Ridiculous machine - dont they test these things before putting them on the market? So wish wed returned it when we had the chance...but hubby said well get the gist of using it HA.

The brand new LG French Door fridge did not work right as soon as it was delivered. The next day, a service tech came and said, you have a bad circuit board and it will take 3 weeks to fix it. I am fighting Sears for a solution. Dont buy LG!

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

I bought this oven as a replace for a previous recall by LG. The knobs on the oven are easily turned on by just brushing against it. I have caught thin smoking prior it starting a fire. I have called LG and talked to their repairman, they stated they are not aware of the issue. Now I see that other people are complaining of the same issue. Lg do the right thing before something bad happens.

About 75% of the loads will experience an out of balance error. The washer will attempt to recover by entirely filling with water, agitating and attempt to re-spin. Doesnt work. Even after re-positioning the load, rarely will it complete the cycle. We generally end up removing about half the load and try to spin in batches. We have to babysit the machine to prevent it from using more and more water. We will never buy another LG product and do our best to dissuade others from making the same mistake we did. The one star rating we had to give is more than this machine deserves.

I purchased a new LG refrigerator in June 2015 and about 3 years later it stopped working. It turns out to be a faulty compressor. Even though the compressor is warrantied for 10 years I still had to pay over $300 for repair. I thought it may have been just a fluke but exactly one year later the same thing happened again. When I contacted LG they once again expect me to pay for repairs out of pocket. It is highly unreasonable that a refrigerator would not last past 3 years and then the repaired compressor would once again failed in just a year. Am I expected to have to pay $300 a year from now on to have an operating fridge? Ive owned this fridge for well under 5 years and this should not be the case. Needless to say I will not be purchasing another LG appliance.

Bought a TV in August 2020. After 3 repair attempts over 6 months, LG finally agreed to refund my money. With much effort, I packed up the TV and sent it back months ago and still havent seen my refund. Had three repair attempts on my refrigerator and its finally fixed (I guess). But were still out $750 for lost food. Now, my 27 month old dishwasher has a control problem and rusted out rack. Both controls and rack have a 5 year warranty but I have to call some appliance-fix-it place to get them to look at it. I bet I get no repair, no parts no-nothing and a lot of wasted time for this. I have $15,000 worth of LG equipment in this house and they arent the least bit interested in helping me. I wont buy another piece of equipment from them again.

I have had this washing machine 3 years now. We have two kids so we do a load a day. The machine washes satisfactorily. But then again, most washing machines do. What I would like to caution you against are the high cost of spare parts you WILL NEED as well as the complexity of repairing this machine. When I finally bought this machine, I had read a few reviews about how the rubber gasket inside the door started to smell badly after 6 months or so. I was so enticed by the steam part of the deal that I overlooked this point. Sure enough this Tromm washer has a huge rubber gasket inside the door. This part is very hard to clean as it has a concealed ledge inside. IT WILL START SMELLING after a few months of use no matter how much you clean the tub with bleach or how many times you clean the gasket. Your clothes will smell rotten after a wash. And when they dry they smell musty. This part which costs $130 can be changed by an appliance repair service. It is very hard to do it yourself because the machine has to be opened. Total cost for replacing the gasket is $253. Next... the drain pump will break also. Give it a couple of years or so. The drain pump costs $60 to replace and with the service call that comes to another $210 total. I was amazed the work that was needed to change this pump. First of all, the pump is located in the worst possible place, and the Tromm needs to be opened in multiple places to access this pump. The job took 45 minutes to replace the pump.I am now looking into a Whirlpool clothes washer and after investigating the same parts it seems they are much cheaper and much easier to change if the machine needs to be repaired. I for one will not be buying another LG steam washer.

I purchased a Brand New LG refrigerator in 2015. In June 2020 the refrigerator stopped cooling. My family was on vacation while this happened so we lost everything in the fridge and freezer. I called LG and they dispatched a technician to come out 5 days later. The technician came and verified that it was the compressor and it had to be order. Weeks later they came back with a compressor that didnt work after waiting 3 days for the refrigerator to cool. A few weeks later the technician came back out with another compressor. After 3 days of waiting, the refrigerator cooled down which was great BUT the ice maker did not make any ice. The ice maker worked perfectly before the original problem. So when I called the technician back, they came out weeks later and verified that it is the ice maker went bad and verified that the part that is needed is discontinued but they could use a used part to fix the problem for $450 including labor and no warranty.Why would I invest $450 additionally when I spent $2557.00 for a brand new refrigerator in 2015 that barely lasted 5 years and losing all my refrigerated and frozen food during a pandemic. Then I find out that the refrigerator was actually manufactured in 2010 and I over paid as this model was suppose to be discounted. At the end of the day, I was royally screwed and LG doesnt seem to care or attempt to own up to this. This whole process was a big inconvenience to my family as it wasted about 4-5 months and end up with my problem not being resolved.

LG Dishwasher LDS4821 - We purchased our LG dishwasher in mid 2012. Our first bad experience was with the installation, as the legs supporting this monster are made of plastic and the installers completely broke the frame. (I found out when it starting tilting and had to call Home Depot, who replaced the dishwasher). These dishwashers are so flimsy, they never sit correctly between the cabinets and require occasional adjustments to keep the door from scraping the sides of the cabinets.The next problem was a strange scraping noise that would occur during the wash cycle... Turned out to be the pump, which was also leaking, which rusted out the motor. Our repair guy replaced both. The next repair was with the bottom door seal, which was leaking water. Within months after the stated repairs, the HE heating element light started flashing and the dishwasher wouldnt complete the cycle. Once again, our repair guy came out, tested the heating element (which was working) and determined that the control panel was malfunctioning and needed replacement.Now on to the minor issues: detergent door may or may not open during the wash cycle, bottom rack has a tendency to stick and requires being lifted and re-seated, dishwasher may or may not do a good job washing the dishes (depending on its mood that day). At the time of purchase, we were remodeling and bought all LG appliances. After the above experiences, I will never buy their appliances again.

We purchased an LG French door stainless refrigerator in September of 2016 (did not take delivery until mid October). On September 19, 2018 we woke up to a defrosting freezer and non-functioning refrigerator, in under two full years of use. LG customer service told me the part is covered under the sealed system warranty, but labor is not. They offered to cover labor “as a courtesy,” but they did not have a technician available. They gave me the phone number of an authorized repair center and an “APN” number, but when I called I was told they are not currently taking repairs for LG because they have a 3 WEEK backlog.I called LG back and they gave me the only 3 other authorized repair centers in the state of Colorado. Two don’t actually work on refrigerators and the third offered to come out in a week. Took the appointment but called LG back and was told I could call try to find someone to fix it sooner, but they would only cover labor through their providers. When I told them I can’t afford refrigerator repair on a product I bought in good faith that has failed in under two years, I was told “that’s not on LG.”I kept the appointment, sat home all day yesterday (9/25/18) waiting for my 1-3PM repair window, expecting a working fridge by dinner time. At 3:30 the provider arrived, looked at the fridge, said “yep, your compressor is shot. It’ll take 3 days to get the part, then we’ll get you on the schedule for repair. Just understand we’re very busy and seeing a ton of these, so we’re trying to get at least one repaired daily.” So I have no idea how long it’s going to take. My family of 7 is living out of a dorm sized (Whirlpool) fridge. I’m going to the store up to 3 times a day to get food I can make immediately and a half gallon of milk at a time for my 5 kids. We bought an entire kitchen suite of LG appliances at the same time and are now terrified they’re all going to fail and it won’t be “on LG.” As I’m sharing with friends, at least 3 have had the same issue, one within the month and her fridge was newer than mine.

We bought the LG LFX25978ST French door refrigerator on 5-1-2013 from HH Gregg. Was working okay until Oct 5, 2013 (5 months) when it suddenly stopped making ice & freezer contents were mushy, soft. Called LG. They told me to reset the ice maker & it should be fine. Reset twice, still no ice. Called LG on Oct 6th again. They told me to get a new filter or bypass plug (which should have been left with me when they delivered) which I did on Oct 7th. Put the bypass plug in... still no ice & freezer not freezing. Called LG back. They said they would schedule a service tech to repair. After several calls from the repair people about the date of purchase, serial #, model # finally they said they would have to order a new ice maker & when the parts came in they would schedule the repair. Finally came out on Oct 17th!! 12 days with no ice & very little freezer. Had to buy ice & use ice trays in my garage freezer. When the repairman came out on Oct 17th, he had a new motherboard & a new ice maker.... Took him 2 hours to replace the ice maker in the door... Had to take it back out several times because the ice container was too tight. He said it would take 8 hours to make ice, to call him in the morning if it did not. Well... still no ice & worst now... no freezer. Lost about $80.00 of food... ice cream melted completely & all over the bottom. Called the repair service next day Oct 18th, told them no freezer, no ice. They told me they would send the tech out again but could not until Oct 21st. Also called LG about my defective refrigerator. They said it wasnt defective & they would not replace it until it was deemed unrepairable. Very unsympathetic & rude! They told me I must allow them to repair. Repairman came back out Oct 21st & was on the phone to LG Tech. Put thermometers in freezer & refrigerator was finally diagnosed as a bad compressor!! This refrigerator is only 5 months old!!! I had a Frigidaire before that was 16 yrs old & I never had a bad compressor. Called LG again & asked what they were going to do about my refrigerator. They told me that it was not unrepairable. That I had to allow them to replace the compressor or they would do nothing!!!! So after talking to HH Gregg a couple of times, with no help from them either, HH Gregg said I would have to allow them to do the repairs. You would think that HH Gregg would stand behind their products also. I had bought all 4 new appliances from HH Gregg but only the refrigerator was an LG. So as it stands now, I have a different service provider that LG sent an email to, not listing the replacements parts (I had to give them that info so they could order the compressor). They are scheduled to come out Nov 6th with the new compressor. But Saturday Nov 2nd, my refrigerator is not cooling!!! I bought a ref thermometer & the temp in the refrigerator is 55 degrees!!! I have no other refrigerator!!!I paid $2300 for this LG refrigerator on 5-1-2013. I have no refrigerator, no freezer & no ice. LG does not care!!! I am still trying to get either LG or HH Gregg to replace this defective refrigerator & I guarantee I will never purchase another LG product. You would think that there should be some help when a product you purchase does not meet even minimal standards.

In May 2016 we purchased a Kenmore side by side door in door refrigerator. Little did we know that it was actually a LG refrigerator with a Kenmore label. The Refrigerator stopped working in July of 2018 after just a little over two years. We called Sears Service, and got the bad news that our warranty was for only one year. The repair would cost $800. We foolishly went ahead and trusted them to repair it promptly. It took them 3 weeks to order parts and schedule a technician. The technician did a poor job and the new compressor was making noise and not cooling. They had to reorder parts and another technician which took another 4 weeks. The second technician eventually fixed it. Now we are keeping our fingers crossed to see how long it will work.

We bought a very expensive LG French door bottom freezer, with an ice maker in the door fridge. It has never worked right. The ice maker was repaired 4-5 times during warranty. The compressor failed within 4 years, and it never keeps the right temperature, constantly freezing food in the fridge. We set it at 45-47, it does 30-32. We’re throwing away lots of vegetables ruined by freezing. Even worse, when we needed repair for the compressor, under warranty, we contacted LG. Their repairman came out and said he would order the part, and then we never heard from him again. Only one local vendor would work on it. The rest said they refuse to work on LG, there’s no support in the US. NEVER BUY AN LG APPLIANCE. THEYRE ONLY GOOD FOR ELECTRONICS!!!

We had four continuing issues with the LG fridge cooling problems. When I purchased my LG refrigerator 3 years ago, the salesman promised me that this refrigerator will last 15 years. In addition, I purchased the 3-years warranty on top of the 2-years warranty that LG provided, so the cooling warranty should be covered by LG for 5 years. Each time I phone the customer service, they werent really helpful, all they do was transferring me to an extension number. Also, the customer service was very rude and unprofessional, I try to ask for a solution for my fridge problem and each time they hung up on me. Finally, I would not purchase any LG products ever again. LG you lost my trust.

I have purchased a LG Microwave Oven model MS4266OBS from Good Guys in 2018. The following statement is printed on the glass door of the MW oven: Smart Inverter Magnetron 10-year Warranty - Please see the picture attached. It doesnt say either Part only warranty or Limited Warranty. My LG MW oven does not heat after 4 years. LG Customer support asked me to perform a quick test and they determined that the Magnetron is faulty and need to replace. They also told me that they do provide the part free of charge but I have to pay for the labour. When I mentioned what is printed on the glass door of the MW oven, they said I need to refer to the operations a manual that comes with the MW oven to get full details of the 10-year warranty and its my faulty as I have not read the operations manual before making the purchase.As per the advice received from the LG Australia Customer Services, LG EXPECTS ALL CUSTOMERS TO READ THE OPERATIONS MANUAL OF ANY LG APPLIANCE prior to buying them as what is written in the operations manual could be a clear contradiction of what is printed on the appliance. This is misleading the customers who trust whats written on the appliance to be accurate as per how it is written on the appliance. BE CAREFUL with this dodgy company, their dodgy products and customer service! It is not possible for anyone to read the operations manual of a product at a shop before you purchase it. I am not sure how these companies were allowed to operate in this kind of dodgy manner.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

I spent $2,000 on an LG refrigerator in October of 2016. It has not worked since April of 2018. I have made over 30 calls to LG. They have sent 4 technicians out to repair. Each technician has said it is unrepairable and sent necessary paperwork to LG for replacement. I have even submitted a report with the BBB and sent all necessary receipts for fridge and lost food like they requested for replacement and compensation for food lost. LG said they would call back within 5 days and take care of. NOTHING. I have now called 5 times in the last week and even if you get someone to answer - they ask the SAME THING give us your email address so we can send you link to a website to upload your proof of purchase. They NEVER send you an email!! Lies, lies, lies!!! They are crooks!! Their product is junk and their customer service is even worse!! Beware - NEVER buy an LG product!!

I bought an LG Washer and dryer less than 4 years ago. I have a protection plan for them, contacted Home Depot where I purchased it. They said it sounds like a manufacturer defect. Gave me the number of LG. Told them my Washer was peeling and rust was falling on my clothes, They told me they do not cover manufacture defects and rust, and it is cosmetic. How can they say it is cosmetic if it is dropping rust on my clothes? They did offer to send out a tech to my house for a charge to order a new piece but I would have to pay for it. I thought LG was better than this and would stand behind their products. Never again will buy an LG product again!

When we lost cooling in the fridge and freezer I contacted LG who told me to contact Mr. Appliance in NH who were their authorized repair representative and who would charge us $89.95 to diagnose the problem. I scheduled an appointment and took a half day off to have them come to diagnose the problem. They cancelled the appointment 15 minutes before they were supposed to show up. I rescheduled another appointment for another time (again taking another 1/2 day off) for them to say Yup it is the compressor and to say Now we have to order it. Third time (again taking a half day off) they came, took out the compressor, turned to me and say that the compressor in the box was the wrong one and that they would have to come AGAIN.First, if you work, then it is better to purchase another fridge since they only work monday through friday and if you would have worked instead of taking time off you will have made enough money to buy another fridge. It will be cheaper. Second, DO NOT purchase an LG appliance. They are horrible about their warranties and they probably do this purposely so that they do no not need to make good on their product. I will never purchase an LG appliance again. Save your money.

Read a review by Kathleen from Pa on her bad experience with a leaking dishwasher. We had the same experience. Repair staff made 2-3 trips to our home, replacing several items inside the door. The 3rd repairman finally determined that the dishwasher was not properly leveled. After he leveled the dishwasher, we no longer had the leak problem. Hope this helps some of the frustrated LG dishwasher owners with the same problem.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

I purchased a brand new LG refrigerator in December of 2015 from H. H. Gregg (who went bankrupt shortly after my purchase therefore making the extended warranty null and void). Sunday morning September 23, 2018 I woke up to find a puddle in front of the freezer compartment (its a side by side). I opened the freezer to find everything defrosting rapidly. I put everything in the refrigerator side (which seemed cold). Within the day I realized the refrigerator wasnt working either.The next day, September 24th (my birthday) my husband called an appliance service person (Coastal Appliance) who came within the hour. The technician, Mark said it was the linear compressor 134A that failed. He said morally he couldnt fix it because the failure rate on this part is too high and too expensive. After checking on his phone he said the parts and labor would cost approximately $1,000 and it would only fail again at some point. He suggested we purchase another refrigerator not an LG or Samsung as they both use the same compressor. I feel like I was scammed by the LG Refrigerator company. I paid thousands of dollars for this refrigerator and I should be getting more than 2 years and 10 months of service from it.

I purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. My main board apparently went out... I am stuck without a refrigerator after spending more than 3,000 for it in 2013. Expected would last longer for the amount paid.

I purchased an LG appliance suite. Although Costco extended the warranty another year from the manufacturer I was worried that at the 2 1/2 year mark that we were going to have to pay or replace our refrigerator when the compressor stopped working in December 2018. I had a local appliance repair place came out in determining with the compressor and told me that I should just buy a new refrigerator. I reached out to LG and asked if they were doing anything for customers at the compressors are not laughing the industry standard. I was greeted with sympathy from the LG customer service rep. He looked up my model and told me that I had a 10-year compressor warranty and assured me that hed write up a ticket at no charge for labor or the service call. I was able to get an appointment within three days and the service people were prompt and the repair was done within an hour and a half and my refrigerator is working beautifully. Although Im disappointed that the refrigerator needed a repair at the 2 and 1/2 year mark. I am pleased to say that LG made the repair process a simple one.

Sleek and modern. Quiet. No freezer burn. Easy to wipe down interior. Energy saving. Good size. Goes well with overall style of my kitchen and house never had any service issues. Good price for quality. It met my expectations and exceeded them. It felt like a luxury purchase and I wanted to upgrade from my Maytag side by side model that I had owned for 8 years. But the refrigerator really should have and needs more shelf depth. The drawers are a little smaller than I would like. The fridge is a little expensive. The freezer space smaller than I would like. Fingerprints hard to wipe off of the surface.

My French door fridge has not been cooling (top, not freezer) for months. Set at 34, stays at 40 +! 5 service calls. It is, in my opinion, defective. Would not buy LG again. Never had problems with previous brands - NEVER!

Can someone tell me why the clothes after they are washed are not clean. I have had this machine for less than 2 weeks and not happy with how clothes come out still dirty. Was told by salesman that this was the best machine on the market... My old machine cleaned clothes better and faster than this high tech machine.

My LG washing machine stopped working after 3 months! It is not able to complete a spin cycle and does not drain, leaving mildewy water sitting at the bottom on the washer. We called for an LG repair man who arrived at our home 3 days later. He walked in and pressed a few buttons then charged me $150 before leaving and doing nothing! The machine is still under warranty, yet, whenever we try to call them to actually fix the ** thing they inform us they will be charging us more. I do not understand why LG has a warranty system going, if they are going to charge us for a problem that we have not caused. Needless to say, I will not be purchasing anything with the initials LG from now on, and will do my best to persuade others to do the same. This companys ethics are deplorable. It should be ashamed of itself.

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I am having the same problem everyone else is having with their refrigerator. It broke down nearly three weeks ago. I do have a warranty which pays for parts but not repair, however all my food was bad and needed to be thrown away. Had a service man, who was very nice and helpful, who stayed for hours trying to figure out what was wrong. Finally after coming back many times he realized it might be the compressor. Had to order it thru LG which came 5 days later. Now realize I have no refrigerator at this time that works. Couldnt they send it over night delivery? Okay, now service man puts the new compressor in and the next day it worked!! Started getting ice, went to the store to buy food and spent $200. Very happy until today one day later, I wanted to defrost my London broil, which happened to be defrosted already because my refrigerator was broken again. I knew something was up when I had a smell in my kitchen. If there will be a suit against LG I would love to be a part of it. This refrigerator was a lot of money and Im sure everyone else feels this way too! I will never buy an LG product again!!!

We purchased an LG front load washer (LG WM2688HNM) and dryer in June 2007 from Best Buy. We had constant problems with the washer leaking. We had technicians out almost monthly to try and find the source of the leak without any success. After about five months of complaining to LG’s customer service, they did have Best Buy give us a replacement in June of 2008. Unfortunately, the new machine did the same thing, but not quite as often and more like every two or three months. Again, the technicians cannot find where the leak is occurring from. It does not seem to make any difference how much detergent or bleach one uses. About two years ago the machine started dancing across the floor and vibrating items off the shelves in the laundry room. The technician put pads under the washer that are supposed to keep it in place and reduce the vibrations, but to no avail. It just keeps moving from one side of the laundry room to the other side, so we have to put it back in place until the next load.Oh, by the way, the dryer does not work much better than the washer. It goes through the dry cycle (and it doesn’t seem to matter which one) and the clothes are still damp if not wet. It doesn’t seem to matter if one uses the wrinkle guard or not. One technician suggested that with LG, one needed to use normal if you were doing permanent press, clothes, etc., but they still don’t get fully dried. Based on our experience, I would have to say do not buy LG products. As it stands at this point, I don’t think I would take an LG product if they were to give it to me.

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

I purchased 2 sets of LG appliances. Both of the dryers have sensor drying that has never worked properly. I have called people out who tell me it is the vents that need cleared. After having that done, it still takes hours, literally to dry things. Sometimes I just give up and hang things in my bathtub to dry. I do not recommend this brand. Model DLG3744W. Purchased from Home Depot.

Our LG bottom brand new refrigerator broke down 5 months after we bought it and hooked it up. The compressor was restricted and anti-freeze wouldnt flow. LG told me I would have to wait up to month to get a new compressor because it wasnt in stock while everything melted in the mean time.

It is very easy to use. It cleans well and has lots of options that save time and water and guessing which setting to use. I Have owned and used front loaders before and this fits the bill. The only drawback, if you could call it that, is you must leave the door ajar when done to prevent a mildew smell. But that is really just normal for a front loader and this one is better than most.

DANGEROUS product with flimsy knobs that could start a fire. Died in only a couple of years after using and following maintenance instructions provided from LG. Rude customer service and Repair technicians. No help from extended warranty and no proof shown to us that backed their findings. Buyer beware if you have small children or pets, the bottom oven door easily opens and could be tripped or pulled down while on or off. Knobs, logos and Black Stainless Steel peeled, faded and discolored after the first few months (also denied to fix or replace because they claimed wear and tear.)My Experience. We purchased our dual oven from Best Buy a few years ago and instantly had problems. The stove would turn on just from barely bumping the nobs and melted anything close to it. (Like bringing in groceries and the bag and food sitting to close.) Then after a few months the black stainless started to peel off and the knobs started to turn a goldish color and the wording was gone. The LG logo fell off as well... After contacting Best Buy where we had a purchased a 5 year extended warranty they gave us the runaround about wear and tear.We bought this oven because we wanted a oven that we could easily clean. I am disabled and was the primary caregiver for my mother who was on a transplant list and was in and out of the hospital. I watched reviews and saw the options for self cleaning and easy clean. Which I had to have because I didnt have the mobility or strength to put hours into scrubbing a oven clean. My mother and I both take immuno suppression medications for our different health problems and keeping the kitchen clean and sanitized is extremely important....The cleaning features were downright worthless. I followed the cleaning instructions and still had to get down and scrub and clean the oven until my knees were bruised.Fast forward to a few weeks ago. I noticed when I would cook the stove top wasnt heating up near as fast as it used to and the oven was only half baking the food. (I would have to rotate the food because the front part of the oven wasnt evenly cooking the food.) About a week after I noticed the problems with the oven it died. Only thing working was the clock...I went into Best Buy to get my receipt reprinted with my warranty information and called and scheduled a repair request and someone came out and inspected the oven.The man from LG took the whole oven apart and very rudely told us they werent going to warranty the oven. When we asked why he started heading toward the door and said someone would be calling us in a minute. My mom asked him why he couldnt explain and show us the issue. He stopped because I think he was expecting the person from the warranty place to call us immediately and came back to the kitchen. He told us our oven was filthy and the fan inside the oven was seized up from all the grease and the motors were blown...We asked him how that could happen and he said its because we didnt follow the cleaning instructions and abused it.... He said grease and food got into the fans and couldnt show us how the food got to where he was saying the fans were located. He made us feel and look like slobs. I pulled out the bottle that came with the oven for cleaning and the items I used to clean and care for the oven and he said we didnt clean the fans.... Where does it say I have to disassemble the oven to get to the fans that are built into the roof of the top and bottom ovens? He said the range had food falling into it from the cracks.... There are no cracks on my stove top, the seals are still sealed and theres no way food would ever fall into it from the top....We spent $1700.00 for a oven that was supposed to be the best dual oven on the market, and would look brand new because it was smudge proof, easy to clean and would last forever. We have had nothing but problems and now we have $1700.00 sitting in our foyer because we have no clue what to do. We had to get a cheap oven from Rent a Center because we cant afford a replacement. We have been waiting to get a call back about the second opinion they were supposed to send out to look the oven over again. And they never showed or returned our calls.Worst experience Ive had with a brand and after talking to others about how dangerous the oven is because of the knobs and the poor quality of the fake stainless steel and the undisclosed cleaning instructions LGs technician said we didnt follow. I will never recommend another product from LG and will make sure everyone knows of how I was treated.

I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!

I will never buy an LG washing machine again. They are the worst. Two different internal parts broke and LG would not cover it, plus they hung up on me three times. Total cost for both parts to fix was $310, installed by another company not affiliated with LG.

New LG fridge in Fall 2016, shortly after we had to fix the faulty connection of the in door ice maker that would drip. Now at 2.5 yr old our fridge completely stopped working, spoiled food, dripped water on wood floors... Part is on back order and we continue to wait without a fridge.

Lifes Good company need to change their name to Lifes Terrible. Recently my refrigerator broke down and its been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didnt have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator. When my husband called the local appliance company that supposedly had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didnt travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they havent made any progress to fix the situation. Whats worse about this situation is that we own two of LGs refrigerators. We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesnt care that weve lost a lot of food that was in the refrigerator and freezer. We are improvising with a little dorm refrigerator and they are not doing ANYTHING to remedy this situation. Were going to tell everyone we know, dont purchase LG appliances or anything that has LGs label attached to it. The lack of service is unacceptable and the absolute worse experience weve ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

Bought the side by side April 1, 2015 and compressor is broken as of June 23, 2018 when I noticed water pooling and my ice cream soft. Purchased at Best Buy and they give you an extra yr warranty. The repairmen don’t work on Sundays and Mondays so I have to wait 4 days before my appt. Originally they wanted to schedule me for July 2 which is 1 1/2 wks away. My refrigerator is mildly cool and the freezer has stopped freezing. I paid extra for LG unit which advertised their quiet linear compressor. I am very dissatisfied that the unit broke in 3 yrs. That is ridiculous. I will make sure that I purchase extra warranty for I see more breakdowns in the future. Wished I would have purchased a Whirlpool which is Consumer Reports recommendation. A few of my friends have Whirlpool and no problems.Updated on 06/26/2018: Had the repairman out. I thought it was the linear compressor but it turns out its in the closed system where the freon is connected to the metal coils. He thinks there is a leak. It is only 3 yrs old. This should not be. Another appt has to be set up and a specialist will come to find the leak and put freon in. If they cant fix it, then I get a new refrigerator. This is Best Buy warranty. Today they dont come with a 5 yr warranty. I will also plan on buying extended warranty. Things arent made like they used to when assembly people put it together. My old GE lasted 20 years. That was in the 70s. They purposely design them to break down after ** years.

I have a refrigerator out in the garage that is almost 30 years old and it is in better condition than this 5 year old LG, French door, freezer at bottom model. Within the first year the crisper drawers lost their wheels and by the second year they were cracked and falling apart. The latches that hold the door broke off in the second year and the cold storage drawer fell apart the next year. I have a new refrigerator coming tomorrow to replace this piece of crap. Dont waste your money on LG appliances.

We bought a LG TrueBalance washer/dryer set 4 years ago and have several issues with the washer. The first was when the motherboard went out in the middle of a cycle, locking clothes and standing water inside. After almost 3 weeks of waiting, the board was replaced and our stinky clothes were free. Now 2 years later every single load has issues spinning. It will spin for a minute or two and then flash UE. I rearrange and it does the same thing 2 minutes later. After a few weeks of this I shut it off and let the dryer do more of the work with a complete load of wet clothes. I strongly dont recommend this set to anyone unless do not have anything better to do but sit in the laundry room and watch the washer. Horrible set for the price!!!

December 2008 we bought the pair of LG front load washer/dryer model of washer WM1333HW at Corbeil Electro. Weve made several complaints to LG about the problems with both machines in summer 2013. They send the Oxebo service company to repair both. For the washer they had to come 3 times, drain was not fixed properly and machine was doing awful lots of noise. They did came to fix the drain (after it had ruined my wood floor, without no compensation) but they never fixed the noise, they said it was normal even though it wasnt doing so much noise before.During the autumn 2014, the noise was getting more and more intense and was literally eating and ripping the clothes (the babys clothes were disappearing or getting ripped and the leftovers were found through the drain at each wash). I then did another service call on February 24, 2015 to LG, they said I would have to pay a fix price for each problem (about 200$ per problem for the noise, the eating of clothes and the drain). I decide to do nothing thinking it was too expensive.In April 2015, now the washer is no longer working, pieces were coming out of the drain, I called LG service again, but this time they said they wouldnt repair the machine at a fixed price. I had to call Oxebo service company myself and pay for time and material. When I asked why they wouldnt do the repair because I called a month before, they said the rules have been changed for this machine. I asked what this meant and the lady answered that for this serial number they wouldnt do the repair... I then asked to speak with a manager and the lady said he would call back in 48 hours, but after 2 weeks he never did.My thinking is that they know the washer had a problem to begin with, the company that repaired it did not repaired properly and the machine is broken and no one at LG wants to take responsibility for it. I dont mind paying for the repair, but they should at least offer to repair it since they know it wasnt repair properly a year ago.

We bought an LG freezer on the bottom french door refrigerator a couple of years ago. One year later, the computer board went out. It wasnt in the warranty. We had to pay for a new computer board. We had to spend a great deal of money for ice in the ice chest to keep things from spoiling. That went on for 3 weeks until the new board arrived. The LG stopped working again soon after. We had to buy a new one, this time, a Maytag. It was bought Oct. 28 and today, the freezer stopped working. Now it has started up again. Very strange. We had given our 15 year old Whirlpool refrigerator to our daughter when we bought the LG and that old Whirlpool is still working like a charm. Thats because it has no computer board on the back! Why on earth do name brand companies compromise their name by manufacturing these inferior products now and use a computer board? They take no pride in their name. Their refrigerators are made in Korea, not the US, and are made to be disposable. Never mind the expense to the consumer. Can anyone tell me why there has to be computer boards to run a refrigerator? They are never reliable. I would love to bring a class action lawsuit to manufacturers of these appliances and computer boards, but dont know where to start. I am sure everything is made in Korea. Shame on all those manufacturers!

So far haven’t had any problems with my LG washing machine. It is easy to operate and cleans the clothes perfectly. You can choose your own cycle but typically I usually just have normal loads unless I am doing a towel or blanket wash in which I choose one of the heavier load settings. I love that I can also add an extra rinse or 2 to any load as well.

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

I love my gas burning stove and convection oven. I can control the heat better and the food is always delish! The only con that I can think of is purchasing a stove with an anodized black top as its a nightmare to keep clean. If I could trade this out, Id give it 5 stars.

I just purchased a LG dishwasher LDP6797BB from Home Depot on 10/9/17, it was delivered on 10/17. We installed it ourselves (no issues there). Once we had the dishwasher all installed and confirmed no leaks, I went to run the dishwasher through a full cycle (as recommended). I powered on the machine only to get this code L2, I pulled the book out to find out this code means, luckily (according to the book) this is not an error it is a Rinse Agent code... However, the book does not tell you how to clear this code. So I called LG customer service, I was told I had to reset the machine at the circuit breaker. OK so I do that, machine is reset, machine works (thank God).When the cycle completes, I load the dishwasher with dishes and power on the machine... L2 AGAIN, reset AGAIN, did not work, reset breaker again. I have done this 1 MILLION TIMES in a week (and yes there is rinse agent in the machine). I have called LG, they are no help. They have no techs on staff that you can speak to, I know this is an easy fix, but they insist on sending a tech to my home. I WILL NEVER EVER BUY LG AGAIN... Fingers crossed that they can fix this once and for all.

My 4.5 yr old side by side LG stopped cooling sometime Sunday. I had purchased an extended warranty. (Customer service is not what it used to be.) Called the warranty company and left a message Sunday night. Waited all day Monday for a call back. Can you hear the crickets. Short story, didnt get anyone on the phone till Tuesday and was told an appt. was set for Wednesday morning. But I should call the service provider to confirm. Three phone calls and an email later I get a response. Tech arrived Wednesday afternoon. Then tells me, after checking my fridge that I need a new compressor. And that the reason he was late is because he just replaced a compressor on another LG fridge. I thought he might have one in his truck, but no. I would have to be ordered and another appt. would have to be made. I have owned 2 other brands in the past and only replaced them after 15 or more years and I have never had a compressor replaced. Now that the kids are long gone and we decide to buy more expensive appliances, we find that expensive is not synonymous with reliable. BTW LG dishwasher repaired twice in 5 years.Going back to the old yet faithful brands.

Burners go to highest setting, even when set to low heat on control panel. Worse than that, you can not turn the burner off with the controls. The only way to turn the burner off is to unplug range or flip circuit breaker. When circuit breaker flipped on, burner turns itself on at the highest level and you still can not turn it off. Very, very dangerous. LG recalled one model for this reason but other models, that have not been recalled, have this problem as well.

LG: my advice is don’t buy any of their products. 5 weeks ago my $3000 fridge stopped cooling. I had a local company out here, they determined that the linear compressor has to replaced, like most of them after just a few years. Called LG June 14th., filed a warranty claim and got confirmed the part would ship in 2-3 weeks. Coming back from Europe last week no part, no correspondence. Called last Thursday and a lady in their customer service center confirmed my order but told me it was not processed. She would expedite and call me back on Monday. Again nothing happened. 1st call today I was forwarded to their external part warehouse provider who didn’t have any information. Asked for supervisor, got connected but he refused to take care of the warranty part and insisted to send another technician to my home, but can’t guarantee that he has the part. In the meantime I bought a 2nd fridge and put it in my garage. You buy an expensive, presumingly high end product at a premium price that fails premature, service is nonexistent, warranty is not honored and spend 2 hours on the phone.

December 15 - I took delivery the LG gas range, opened it as the delivery truck was leaving (they did not install it) and I noticed the interior glass was not seated properly and had a small crack. The delivery truck had just pulled away, so sending it back at that moment wasnt an obvious option. I immediately called Home Depot, who gave me the LG customer service number. In my first call to LG, they immediately offered me a compensation check to have a repairman fix it. I agreed to this. Then LG transferred me to their parts and repair dept. The person in parts and repair said it couldnt be repaired, because it was not installed yet, even though it is just the oven door. At this point LG customer service number was closed for the day.December 16 - I called Home Depot service back first to get help. They personally called LG and had a ticket created in the LG system for replacement instead. They said in about three days I would get a call to schedule the new range delivery. December 21 - I hadnt heard from LG yet, so I called them. They said a manager there had cancelled my replacement ticket without calling me to let me know(!), because I had been issued a damages check, and I could no longer get a replacement. I explained that LG Parts and Service told me I could not have it repaired, because it wasnt installed. LG said they would send an independent technician out and they would decide whether it can be repaired without installation. December 26 - Technician is no call, no show.December 27 - Technician comes out, tells me LG will probably just issue a replacement, he has to submit a claim. He will call me in about 3 hours with an answer. I dont know what this means for the damages check they were going to issue? December 29 - I start calling the repair company back for an answer. I talk to someone there 1-2 times a day thereafter, each time they say they dont have an answer, but will in a few hours. January 5 - I give up, the appliance repair service isnt calling me back. I call LG, say I dont think a claim was ever submitted on the oven door. The notes in the system at LG now seem to indicate I was in the process of a replacement, rather than repair? NOW, three weeks later, they say a replacement *can* be done (I am not confident I will receive the damages check anyhow). I am fed up, I tell them I want that damages check at this point, so they will have to find another company to repair it.They transferred me to LG parts and service. I asked parts and service if they can simply send me a new oven door, and I will send the old door back? There are two metal clips that hold the door on, you just flip them up and slide it out, I believe its designed this way so you can take the door off to clean it. They will not let me handle this. I am given the name and number for a new repair company, and told they will be in contact with me ASAP. The new repair company hasnt contacted me yet, and isnt answering their phone right now. Both repair companies have very low ratings online, complaints through the BBB as well - though with something this simple, I dont really care - as long as they can repair it quickly. That doesnt appear to be a possibility. The LG repair and service escalated my request, which was supposed to lead to a callback from an executive team within 48 hours. They never called back.January 8 - The Twitter account for LG helps me in a direct message, which was more effective than any phone call I placed. They arranged an LG employee technician in my area to repair the oven door. The Twitter account person said it was requested the parts be pre-ordered, repair date is January 15. January 14 - I installed the oven in preparation for arrival of my new oven door parts. January 15 - The LG technician calls and says we have to reschedule because of a back injury. 1/19 was my new date he gave me... But then I asked if he pre-ordered parts. They were not pre-ordered. The technician checked stock in your system for the door glass. There is no stock available on the door glass, he doesnt know if there WILL be stock on the door glass in the near future, but he has put the order in now. He said to check back in two days for a status whether there will be glass.I made a big mistake installing the oven beforehand. I followed up with the Twitter account person, who was helpful again, but said the system indicates he has not ordered the glass yet. January 17 - The second outside repair shop, which I never was able to get ahold of, showed up at my house while no one was home, called me and said they were there to fix the range! They said LG (India call center, parts and repair) set up the appointment date and time. No one from LG called me about there being an appointment scheduled. I told them I have a factory tech already scheduled, they didnt have parts to fix it anyways.January 19 - When I check the online status, the technician still has me listed as a scheduled repair today. However, the status of the parts are still back ordered days later. How are there not parts available? 5 weeks as of today. Update: spoke to tech, parts are back ordered until at least the end of February. If the parts and service had told me this 5 weeks ago, the first time I spoke with them, I wouldve demanded a new oven. I assume I will be able to get a new oven, has not happened yet though.

I purchased a bottom drawer freezer LG refrigerator less than two years ago. 6 months ago it started making a very loud noise that stopped when you opened the door. It now wont cool at all. This is a very poorly designed product that you will regret purchasing. I wish I had read reviews before I made this purchase. It is a waste of money.

The ABSOLUTE WORST company and customer service!! I purchased a French door refrigerator in May through JCPenney. I also purchased the extended warranty. Five months later the refrigerator showed an error code - dhF. I called LG and they sent a serviceman who walked in the house, looked at the code and said he did not have the parts needed to fix it. I asked him how he knew what he needed without opening the refrigerator and he stated that it is a problem that LG knows about but continues to sell defective equipment anyway, they just sent someone out to replace parts. Needless to say, I was not happy. I called JCPenney who pushed me off to LG and have spoken with a total of 11 different people, all who have done nothing to help me. I want the refrigerator replaced. Thanksgiving Day, it stopped working altogether and we had to scramble to get coolers and buy a small refrigerator to place some food in. Today, the day after Thanksgiving, all of LG supervisors are on extended break because of the holiday. DO NOT EVER purchase anything from this company. It is criminal that they sell defective appliances and know about it. All they care about is the bottom line. If there was a choice for 0 stars, that is what they would be rated.

This is a new LG Top Washer. 2nd call to Repair. Awful

I liked that it had an ice maker and a water dispenser and a rant big freezer with it in the bottom. Love the double doors that it has on it. I love my refrigerator so much. There wasnt much room in the doors of the refrigerator and the water dispenser did not get the water that cold. Also it took up a lot of room in the kitchen. I chose an LG refrigerator because of its name. Its known for laying a long time and being very good for the price. Its been almost exactly like I thought it would be.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

A friend gave me a used LG Tromm washer. It never worked correctly - kept getting a DE error or a de error. Replaced door sensor, cleaned out drain, had two different professionals repairman come and one handyman twice - still not repaired. LG says they cant do anything because their model number sticker wore off. Unbelievable.

Purchased stove, dishwasher, microwave, refrigerator on May 07 2017. On 8/16/2020 our refrigerator stop working. Check the owner manual to see if there something we can but nothing, call LG customer service and was told that they need 48 hour for the repair to be approved, call this morning and was told that they have available 08/25/2020. This is unacceptable due to the fact that is almost brand new, we lost most of the food and by the way our dishwasher is not working either. Call two months ago and we was told that we need to pay for the repair, when I was told the the motor has ten years warranty and the error code that is giving is the motor.

Totaled my rug and ruined thousands $$$: I got my washer with them saying it was the best. Obviously my old one would have been better to have kept. This one fell off the rotational hinges and spilled an entire cycle of water into my house. All I have to say is don’t buy one if you like your sanity. Definitely not a quality brand. There is obviously problems here and they say there is not.

LG is by far the worst refrigerator you can buy. It failed in 4 years due to a badly designed linear compressor. LG didnt ship the correct parts. They outsource it all to A and E appliance who is also an incompetent company whos scheduling is so bad its been two weeks and I still dont have a working refrigerator. They dont care at all. I cant even express the hoops I have jumped through and hours of talking on the phone that I have had to endure. I was holding on out of principle but the refrigerator is now heading to the landfill. I cant waste my time anymore. Not only will I be actively discouraging anyone to purchase a LG refrigerator but also doing any form of business with the company.

We looked for a stainless steel refrigerator. We compared all brands at our local Home Depot. The lg was the best priced for the value. The space was used to maximum capacity with shelving and actual functional drawers that can be configured to meet your needs.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

Bought LGs top end fridge in 2011. Had multiple issues with ice maker working, compressor within the first year. The LG technician ruined our wood floor and left dents all over it, which LG has paid for refinishing. Weve put up with not having enough ice from the beginning. BUT, this past weekend the ice maker quit, then the rest of the fridge stopped working. Had to throw out tons of food. This was on a Saturday night, 7/20. We bought an extended warranty. Weve gone through the proper channels and the contracted repair company cannot come to look at the fridge until 7/30. I have to wait 10 days for service and be without a refrigerator. That is unacceptable! Shame on LG for charging huge fees for crappy products. Shame on Nebraska Furniture Mart for selling extended contracts to sub par repair companies that treat a warranty like a welfare recipient. Shame on Mega Performance, the extended warranty provider and shame on Mr. Appliance in Overland Park, KS. Today is 7/22 and we are trying to figure out a plan and get this resolved, quickly. Customer service is lacking horribly in this country. People need to step up and be accountable and do the right thing.

We have the LG model LDG4315BD. It has been installed less than a month and we have had several gas leaks that were found once the strong smell of gas filled the room. We have had at least 9 almost fires or burns of people. We have the set which included the microwave that mounts over it. We look ridiculous trying to use the microwave without accidentally touching the stove. The knobs turn easily without needing to be pushed in. A person just walking by and barely touching them sets the gas free. LG will only give us the exact same model stove, not a refund.

Holy cow! What a terrible unit under warranty. We had a problem with the fan making noise. Turns out the service tech could not find the problem. The 3rd service call lg put out a service bulletin on fan noise/freezing. The part to fix it was 325.00 plus service call. We said ok if it fixes the problem. It still does it. Of course out of warranty now. Only way to stop it is to unplug it every 4 months for 36 hours. What a piece of junk.

I miss that beater bar the regular machines have. This washer does not remove the sweaty odors very well. I end up soaking my clothes for hours before washing, and then, some do not smell clean. I have tried numerous techniques, some are good. I just have to place my outdoor clothes in a separate container to soak in a solution before washing...

They sell the LG product where my wife works and we purchased a refrigerator from there. But when it was delivered, it was damaged by the people that delivered it. I was trying to get it repaired and it was a complete nightmare dealing with LG. They w were absolutely horrible and pathetic. I’ve been dealing with an issue since March and it just got completed last week. That’s how long I’ve been dealing with this. Also, those people don’t even know what the part numbers are for their own product. They tell you they’re gonna call you back, but they never do. If I don’t initiate a phone call, I never hear from them. Then they tell you they’re gonna follow up, but they never follow up. Aside from that, I paid for a part to come to me and when it came, it was the wrong part. They’re liars over there and they tell you what you wanna hear. But once you hang up with them, they’re done with you. The only good thing about LG was the service tech that they sent out here last Thursday and everything’s working fine since he’s been out. Still, I’m never buying another LG product and Id never recommend it.

We bought a new LG fridge in August 2017... Yesterday Jan.21 2020 (2 1/2 years) the fridge and freezer quit working. I called the LG 1-800 to do a remote Smart Diagnose but none of their agents could get their receiver to work in order to do this. They told me to call the one warranty dealer in my city as I found out today that all the other warranty dealers dropped both LG and Samsung for both warranty and non-warranty works as their products and service are horrible.So the only warranty place said they would not come out and I had to bring in my fridge but they suggested based on what I told them was happening that they would spend $500 plus to maybe still not be able to fix it and to go buy a new one…. LG warranty is on parts only and the guys said its never the parts that are expensive. It is the problem solving time and labor that costs. It turns out they would rather build a product that uses less power for energy savings but the compressors etc fail in short time 2 to 6 years.. Great….

We bought all new LG appliances several months ago. Happy with all except dishwasher (LDS5540ST). I too am having issues with the dispenser door not opening or opening and the cube is still in the compartment. Have found the cube in the bottom of the dishwasher not totally dissolved. I too just bought the liquid detergent and the door opened on the dispenser and the liquid is in the bottom of the dishwasher. I have called the company on 2 occasions. She has given some information but nothing changes. I was told to make sure the dispenser was not being blocked by dishes. I monitored but that is not the issue. We went back yesterday to the company we bought from. Different salesman and he had not one positive word about any of the LG appliances. I will call the service rep to come look and if not help will take it back!!! Anyone have any suggestions?

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

We purchased an LG front loading washer and dryer in February 2010 at Best Buy. Recently the mother board went out on the DLE2350W dryer ($350 replacement cost) only to find out that in Canada, LG warranties this item for three years and in the United States only 1 year. After visiting with the recommended LG repair service, we have found that this is a common problem and can go out even after one year.I have reviewed several blogs that have customer reviews and found a common theme in that LG has very poor post-sale product service. Im safe to say we will not buy another LG product and will recommend to others not to as well. We have always had excellent service from Sears and will return to them once again. If you do your due diligence and review customer comments, you will find my views are shared by many. This is unfortunate for a company whose tag is Living Good.

After a couple years of normal household use, the stainless drum in the dryer has developed a crack in the weld seam. Considering the cost of the appliance, I find this defect in materials and workmanship unsatisfactory and I advise people against purchasing LG products.

Pump was replaced two times on machine within 6 years of purchase. First time it was covered under warranty second time not. Agitator eats delicates even though it is front loader. Otherwise it has great features and has a sanitary wash mode and drum cleaner mode.

I am currently battling with this ongoing issue. I have an LG Fridge that is only 3 years old and went out several months ago. LG has sent out very experienced techs that have basically replaced all parts in the fridge. They have said there is nothing left for them to do but LG insist on locating a very slow leak. This fridge has been repaired several times and It would work for a week or a few days then go out again. I have lost hundreds of dollars in food and they refuse to reimburse me for the fridge. They want to locate a very small leak, yet every time I call LG no one can give me clear answers on the next step.I have been without a fridge for months and if it wasn’t for my Home Depot warranty case manager I would have given up. I don’t mind going thru the process but LG is disorganized, unreliable, and inconsiderate to its customers. Based on my experience I have told family, friends and co-workers not to buy a fridge from LG. Even when their product is a lemon they refuse to approve a payout and instead leave their customers without a working fridge and no response. Awful service!