Black mold in door gasket cannot wipe clean - Only have had it 1 yr. No matter how many times we clean, wipe or leave door open we have mold and mildew with sludge sometimes. Cant get entirely inside the rubber to wipe out. My toddler and teen gets fevers off and on for no reason. Not happy with my LG front load that cost a arm and leg.

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

Almost every load we do whether its a big load or small, light stuff or bulky, the UE error light comes on. Sometimes it is on while the machine is still filling or rinsing. Sometimes it is on and the machine has come to a stop. You can never predict when a load or which load this is going to happen to. The bottom line is it can take a whole day to finish a couple of loads. Today we did two load. Total time from start to finish was a little over five hours!! Supposedly, you can pause the cycle and redistribute the load manually and that will cure the problem. Yeah, it will for about 5 minutes until the UE comes on again! Knowing what we know now and having suffered with this for two years, we would NEVER buy another LG HE washing machine. If the damn thing wasnt so expensive, we would have gotten rid of it a long time ago. Its so bad now though that we are probably going to do just that - get rid of the thing.

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

Bought this refrigerator 2 years ago and have had problems ever since. Freezes up to the point it many days to defrost it, not hours. Freezer is a total mess. Believe me NEVER under any circumstance purchase this product. The company really doesnt care! I challenge them to contact me!

I purchased this washer new from Home Depot and in less than three years I noticed rust around the bleach dispenser. I purchased this machine because it was top of the line. Now it is just a rusty washer.

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

I bought LG fridge, model LFX31925ST, $2900, two years ago. Slowly, the fridge and freezer got warmer. By the time I realized it, I lost $500 worth of good. I spent three hours tossing food into the trash. I called customer service who told me to lower the freezer temp to -4 and open and close the door freezer door three times. Then, he said I needed a technician. I asked him how much the service call would be, and he said he had no idea. After reading all these other complaints, I think we should start a class action law suit and dense our money back. What a piece of junk! I always bought Kenmore prior to this purchase. I will NEVER buy another LG product!

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

I’m writing this review so that hopefully other consumers won’t make the same mistake I made by buying this LG refrigerator. I bought this refrigerator on 5/6/13 at Famous Tate in Brandon, Fl, and paid $2545 for it—my very first “modern”, expensive fridge. This is Model # LF X 319455T/02 (stainless steel French Door). I’ve had nothing but trouble with it since the beginning, and after reading all these reviews, I can see that I am clearly not the only one.The food has gone bad periodically over the last 5 years, resulting in my having to throw stuff out quite often. I confess that I actually ate food that I probably shouldn’t have, and for someone with an autoimmune condition who MUST have fresh fruits and vegetables to survive, this is completely unacceptable. There had been water accumulating in the refrigerator for a long time, and a few months ago there was water all over the left hand side of the bottom shelf as well as all over the floor. I immediately called LG to discuss the problem, and rather than pay them in advance for one of their techs to come here, I paid a technician from Mr. Appliance to come here. He may not have been an authorized LG technician, but he was highly trained and extremely knowledgeable about these LG french door refrigerators. By the way, most repair technicians in my area refuse to even work on LG appliances. That should tell you something!!The guy (Ron) who came to my house determined that the automatic ice maker was causing the problem, and he literally showed me how this one defective part always malfunctions in these models. He further explained that eventually the compressor will probably go out. The replacement part has a heater built into it that supposedly will prevent this problem from occurring, but between parts and labor, it would cost me over $500. That day he enlightened me about a lot of things, and after doing extensive research, I found out that everything he told me that day was true. For instance, I found out that LG has known about this manufacturer’s defect for years, and yet continues to manufacture new models with the same defective part. Sounds very shady and evil to me. Nevertheless, I was going to agree to the repair whether Ron did it or LG (for a slight discount), but then decided against investing more money into this piece of crap.Instead, I bought new water and fresh air filters, and tried to remember to empty the ice container periodically. I should mention that I have NEVER personally used the water dispenser or the ice maker, but I thought it would be nice to have it for any guests who occasionally come over. That being said, for the last few months, the fridge seemed to work ok—not great, but ok. Then the last few weeks there was more water accumulating inside food containers. I just wiped them out, threw more rotten food out, and just put up with it. There’s also a strange discoloration on the touchscreen panel as well as a stainless steel finish looking like it’s peeling off. Clearly very cheaply made. It’s interesting that they charge a premium price for a cheaply made product. Don’t get me started on the faulty design which has its own set of problems.So, on Monday night (7/30/18) or technically Tuesday 12:30 am (8/31/18), the fridge started making an extremely loud noise. There was water everywhere and everything in the freezer had defrosted. I immediately called LG (they do answer the phone 24/7), and was instructed to turn off the breaker to the fridge. I did that, and at least that stopped the noise. I also dumped out the ice container in order to prevent matters getting worse. The representative told me that according to the schedule, a service tech. most likely would be able to come out Friday and for me to call back at 8:00 am to confirm. Obviously I’d have to pay $125 in advance plus pay the service tech for any additional labor. I explained to her that I now have to clean up the huge mess, try to salvage what food I can, and that I’m very ill, 80 lbs and need to be properly nourished to stay alive.I asked her how I’m expected to live without a refrigerator for 4-5 days and probably much longer after ordering parts and having the tech come back to complete the repair. She had absolutely no response for me. I did call back later that morning, paid $125, and scheduled the tech. to come to my house on Friday. Meanwhile I drove to the convenience store in the middle of the night, bought 4 bags of ice and went home to start the cleanup process. I worked all night long using the wet vac, taking everything out of the fridge and freezer, throwing lots of stuff away, and putting whatever food I thought worth saving into coolers with ice. I thoroughly dried the inside of the fridge and freezer, and then proceeded to clean and sterilize. Needless to say, I never slept having worked tirelessly throughout the night. Needless to say I was utterly exhausted.Due to the dire emergency I was in, I sent messages to 7 people on Craigslist and Next Door desperate to get a fridge delivered to me ASAP. The LG repair tech (Sonny) called me later that day and instructed me to turn the fridge back on, and said that he could come here on Saturday-not Friday. Fortunately, that horrible noise never came back on, so that at least was a relief. He proceeded to explain to me that from what I told him, it sounds like a very complex problem, and that his labor would be very intensive, and it could cost me over $1,000 between parts and labor regardless of the compressor being covered under the 10 year warranty. He honestly didn’t think it was worth fixing, and suggested I buy another fridge. We’ve talked several times in the last few days, and he has reiterated that I need to purchase another fridge ASAP. He clearly didn’t want to come here and told me to call LG and cancel the appt.I’ve also been on the phone with LG multiple times in the last 4 days for hours complaining about the situation to no avail. LG representatives in the Philippines are very nice, but there’s a huge communication problem, and it’s beyond frustrating trying to get my point across. I kept getting put on hold, transferred to various individuals, and no one seemed to understand a word I said. All of this massive stress compounded by 4 days of virtually no sleep has comprised my health even more. This entire ordeal has been an absolute nightmare, and I’m outraged that someone can very casually say “Oh well, just go buy another fridge” after I spent over $2500 on what I thought (confirmed by the sales guy) would be a state of the art refrigerator that would last for years. Boy did that turn out to be wrong. I agree with what the rest of you said about LG.I will NEVER buy another LG appliance, and advise everyone else to avoid this brand like the plague. Not surprisingly, I’ve found my brand new LG front loader to be quite frustrating. What a joke “LG Life’s Good”. Life is anything but good when you have an LG appliance. More like a nightmare. I deserve to be compensated for all the food I’ve lost and continue to lose as well as the toll this has taken on my health. Not to mention countless hours on the phone with LG and the hours it has taken me to write this complaint. The abhorrent way in which LG manufactures their products and provides service is nothing short of unconscionable, and I really hope we can all get appropriately compensated for what we’ve had to endure.

We had an LG refrigerator installed in our home in late 2018. It quit working this past Sunday. I have spent at least 5 hours on the phone so far with no help at all. At the time of this writing I am on the phone for an hour and still on hold. I have called all of the companies on the LG service and they refuse to handle any calls with LG-Lousy Garbage, as LG has not been paying them. LG told me to call any appliance service and see if they would come and fix it???? I am ready to eat the $2300.00 and get this garbage out of my house. If I could give a minus in their rating, it would be negative 100. Whatever you do, read all of the bad reviews and buy a dependable appliance. I know I will get an automated response from Lousy Garbage. Lowes is trying to get me a return from LG. I am not holding my breath. I would be dead before this attempt to resolve this issue is dealt with. BUYERS BEWARE- Joe **

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

I would give my LG dryer a zero! I have had my LG washer/dryer for about 5 years now and the dryer drum has cracked. This is crazy. These appliances should last at least 10 to 15 years! I paid over $2200.00 for the pair and I would expect it to last longer! LG should do a recall on these units and replace the dryers stainless steel drum! I will never buy another LG product again! People, you are crazy if you would ever consider buying an LG product. They are junk! Im not happy!

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

We purchased a stainless French door refrigerator just over two years ago. We have had no issues until recently. We noticed that one of exterior door panels has rust bleeding through the finish from top to bottom on just the one door. We purchased an extended warranty through Lowe’s. I was told it was cosmetic and therefore not covered. The warranty company suggested I contact LG to see if maybe they would do something to make it right. I called LG and explained the situation. The representative did not apologize or offer any kind of support. She just simply told me that it was a cosmetic issue and not their problem. I began to explain how crappy it was of them after I placed trust in their company when I chose to spend over $3k on fridge, she just hung up. Never again LG.

LG LFXS29766S stopped cooling both on refrigerator & freezer today (21 Aug 2018). Bought it new 29 Jul 2015. Luckily I bought the store 4 year warranty. Repair came in, and I was right. He had to replace the compressor. My LG is working again but I anticipate my fridge to fail again in two years time. What a worrisome product! Repairman was awesome: in and out within 2 hours. He also knew about the first lawsuit that was dismissed. I asked him if there was any other way to convert their inverter type compressor to the traditional type or to a different brand but he said no. I just hope my LG doesnt explode next... wait... thats Samsung. Lol. This ends my purchase of any Korean appliance product.

I bought a LG refrigerator... Less than a year ice maker does not work... Stove start button for oven works when it gets ready (stove almost 2 yrs old)... Just got a dishwasher in December 2013. The le is flashing...From what I have read online it could be a loose wire or the motor...really! I see why they try and push extra coverage... defective before you buy it. I can maybe see one product... but 3... all from the same store (hhgregg). BEWARE!

The motherboard on our 3-door French door style LG - LFX25960ST heated up, melted the plastic housing, and almost started a fire. Thank goodness I was home when it happened. The repairman said the he has had numerous complaints about the LG, and that this should not have happened. I am going to try to get LG to assume some responsibility, but after seeing the comments below I am not optimistic.

This is the second microwave of this model. The first one worked fine for a year - until a few days after the warranty ran out. It was cheaper to buy a new one than to have it repaired, so we bought a new one because it matched the rest of our LG appliances. This one lasted less than 3 months. Home Depot requires 3 repair attempts before they wil take it back (even though we have the extended service plan on this one), so we got in touch with LG again. The same repair man came out and took it apart and put it back together again, saying he couldnt find what the problem was. It worked after that - for 1 day. When I called the repair company again, the tech said he would contact LG for us and get it taken care of. He did contact them, but we have only heard from them once to request more paperwork. Still waiting for the follow-up call a week later to get a refund. I will never buy another LG microwave. Very disappointed in their customer service.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowes Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowes or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowes stores!

Gas knobs on my LG 30 freestanding gas convection range (model number LRG3097ST) have malfunctioned twice; each time, theyre causing gas leaks. When my husband called, we got 4 replacement knobs with the identical issue. The issue is the plastic inserts - they break and they continue to break. This is a known issue! In my humble opinion, there should have been a recall issued a while ago on this; and you dont have to be a NASA rocket scientist to figure that out. I looked at the complaints the customers have made against the LG line, and its been going strong since 2009. I am not sure what the Consumer Protection Board is waiting on. But Im hoping to at least use this venue to get the message out. The rest of the oven works wonderfully, but the gas leak from those knobs should be addressed, and if not by LG, at least by our own Consumer Protection Board.

Updated 09/04/2020: Every single review here on this website, there is a response from LG promising to look into the problem, its been two weeks since I sent them my information that they asked for and have heard nothing. Since then Ive had my electric range repaired. On my credit card statement they charged me $135 just for the diagnostic and $150.50 for the replacement of a Rotary Switch. It took the repair technician 45 minutes to take my stove apart and test each component. He couldnt determine what was wrong with the stove at this point. Then he went to the visitor parking lot where his truck was parked and brought in the box of parts, why didnt he bring them in when he came in, (the clock is ticking at $65 for 15 minutes)? He opened the box and took out a rotary switch, thats the plug on the knob that turns your stove on and off. He replaced it and that was what the problem was, problem solved. The time that it took him replacing the very first part that he tested without taking the range apart was like two minutes. He should have done that to begin with. Summary: it took the Technician 50 minutes to take the whole stove apart and test everything without a diagnosis and less than 5 minutes to replace the first part that he tested without having to take the whole stove apart. I was charged an additional $150.50 for that on top of the $135 for the diagnostic fee. I disputed this charge with a supervisor after calling them and havent heard anything since 8/27/20 for their review of my complaint.Original review: I purchased the $1,100 electric range 2 years ago. I use it three, four times a month maximum and already after 2 years the front right burner doesnt work. I called customer service to inquire about it and they informed me the warranty had expired after a year. I said I was very disappointed after having a stove for only 2 years that already I need to have a burner replaced. I was told that the supervisor could review the matter and that I would hear back 3 to 5 days. I heard back after about eight days with a denial and that I have to pay for the repair. Im stunned that I paid $1,100 for the stove and already and it needs to be repaired???

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

Knobs replaced every 3 years @ my expense. In other words Im constantly paying out of pocket. Had I known that the knobs are constructed of heavy foil I would have NEVER bought this range. This is a constant payout for me. This product is a total rip off.

Love my front loading machine. The red color is beautiful too. It has everything you could wish for, lots of cycles, options to change temp, and even delay wash start time. The wash finished chime is pleasant and the volume can be adjusted. It is efficient and quiet. I love how much water is spun out of the clothes, reducing time in the dryer. I also bought the pedestal drawer for the bottom which helps save the back from discomfort when loading/unloading. I have had my machine since 2007 and have only had to replace the water pump in 2019. I highly recommend this machine, it is worth the money.

On June 28, 2020 I noticed my fridge was not keeping things cold. I called a refrigerator repair company and it turns out my compressor went bad. I have only had the fridge for 5 yrs and 3 months. I called LG customer service on June 29, 2020, and was told they would replace the part but wouldnt pay for the service. It is going to cost over $600 to have the compressor replaced. I did some additional research and it appears LG has a problem with defective compressors. In fact, there was a lawsuit filed against them for this very reason. I asked to speak to a manager about the repair cost and Vergie refused to transfer me to one. She also would not provide the name of the manager that said they would not cover the repair costs. Its not like I asked for a new fridge, I just want them to pay for a problem they know they have. This will be the last time I purchase a LG product!

We have had this range for approximately 7 years. Worked fine until today, which now that I have read the reviews - THE GOOD LORD IS WATCHING OVER US! My 12 yr. old son was helping me cook lunch and we were finished and we turned the large right front burner off and it said H5 but it was bright red and hot. The burner would not turn off so I had to run to the basement and flip the range circuit breaker off. I will never get another LG product and I will make sure everyone else knows that too!!!!! And who keeps a receipt for that long?!?!

DONT BOTHER!!! If the machine isnt bad enough, the service is worst! I paid big bucks for my LG washer and its given me nothing but headaches with water issues (IE) balance issues (UE) and now a leak that fills up my tub and gets your spun clothes totally soaked after my load is done. Whats worse is you cannot find anyone that knows enough to repair it in our area. Im not exaggerating. There were 7-9 technicians that came out (never fixed) and at least that many calls that they never showed up at their appointed time. I usually dont write reviews but I just want to warn all!

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

My French door style LG fridge was purchased around January 2011. While it has worked well, it began making a chug-chug-chug noise periodically soon after. A year and a half later, the noise is becoming constant, though the fridge seems to work all right. Im going to try to learn the cause of the noise and what it means regarding the continuing function of the fridge.

Unfortunately, the compressor broke on my LG refrigerator. I filed a claim and it took them roughly two weeks to fix it. They couldn’t send anybody out and the day that I had it scheduled, the guy cancelled on me at the last minute and said that he got the wrong part. So me, my husband, and my little baby were living out of a cooler for two weeks because no one could fix our fridge. I was super upset because it was a brand new fridge that we bought and it was four years. Eventually, they fixed it but I still feel that it doesn’t cool that great. Then they told us that we should only be keeping it 40% full, which is ridiculous because you don’t buy a fridge to only keep at 40% full or it’s not gonna work properly. But that was what the technician told us. We’ve had ongoing issues with this, too. All the little baskets that you can put the milk or sauce containers on are breaking off because the plastic is so brittle and there’s a weak point in it. The design of the plastic is not well-designed. When you spent $2,000 on a fridge, you don’t expect in four years that the containers on the door that you should be able to store things in, are gonna break off. Then the replacement is $90 and when I read all the reviews, people are saying not to even bother replacing it because it’s gonna break again. So, my husband and I decided that we’re never gonna buy an LG again.

The refrigerator worked fine for the first 2 1/2years. Since then we have had repair out 4 times in the last 4 months. The cooling system keeps going out. Condenser, fan, you name it. I have lost food 4 times. My husband has called the 1-800 number numerous times. They just keep sending out a repair person to no avail. Last time, after going through 2 supervisors, LG agreed to send us a $200 check for food and said to give the repair person one more chance to fix the problem and if it did not work LG would consider doing something more. The repair person came out and my fridge has been working for 4 days now. I await the next outage. I have no confidence that the problem is fixed and I am sure I will be calling them again. LG makes a lot of great products but refrigerators are not included and I will NEVER buy another one.

This is our 2nd LG dryer same model in 40 days. The same problem has occurred with each one. Dry cuts off and will not cut back on. We purchased it from our local Home Depot which have done everything they can to make right what LG has not. LG should be shut down for making lousy products that fail to work. I feel like the Better Business Bureau should be involved and shut down this company from taking innocent consumers money. My husband and I have missed 3 days from work to meet A&E repair company to work on our dryer. If it werent for the manager at Home Depot, we would have no one to talk with since LG doesnt give a rip. Why does Home Depot continue to carry such a horrible product line? PLEASE...PLEASE, Do not buy LG products. They are a rip off and this dryer may cause your home to catch fire.

I have an LG front load dryer (model DLEX3857W). The original dryer lint filter warped, I guess from the heat of the dryer? It would not sit flat, which caused clothes to get caught on the filter, mostly clothes with thin straps, such as camisoles, etc. However, on one cycle, a sleeveless nightgown was caught, which cracked the corner of the filter, as well as a piece of the filter guide. I purchased a new LG lint filter and replaced the broken one, but it never would sit flat where the corner of the guide was rough. Ive had 5 camisoles, 3 nightgowns, and now a fitted sheet destroyed due to being torn when becoming caught and twisting around the raised part of the filter. The material gets wound so tightly that the piece caught just tears off.I made a complaint on the LG website blog, but my entry was declined because I failed to meet posting requirements - I cant figure out what didnt meet, except that the question I asked was based on the fact that I had read several blogs where Kenmores version of the same dryer has had a recall of the due to the same problem, and I asked if there was an LG plan to recall. I have also emailed LG directly, with no response as of yet. There are MULTIPLE complaints online on different blogs, which is where I found a link recommending replacement of all 3 parts - the lint filter, filter guide, and lint filter cover. I found all the parts on Amazon, with more complaints of the same issue. Why should I have to spend $60 for parts that appear to have been a defect from the beginning.

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

Purchased four door refrigerator in July of 2015. For the past few days it would not go below 50 degrees in the main compartment. Freezer only 25 degrees. As I am writing this the repairman is behind my fridge replacing the compressor. I had called the LG customer service and was on hold. Was hoping to use the “Smart Diagnosis” through the fancy transmitter on the fridge, but then received an instructional text. That did not help. Online search through LG repair site recommended a shop (Tip Top Repair, San Diego County) that supposedly would take care if it but they would not come out. I am now looking at a $1295 repair through ARC, repair being done as we speak.

Run away as fast as you can from any and all LG French Door Refrigerators! They are beautiful on the outside but are like a rotten apple full of worms on the inside! We were taken in by its appearance and didn’t realize that its running parts are defective! Reviewing many of the other comments there is a reoccurring theme, that of ice makers, compressors and fluid lines within a 3 year period. Don’t be fooled. LG knows about the problems and defects of this refrigerator, when you call the LG repair number the prompt even asks if you are calling to repair the ice maker!Don’t be misled...this is a disposable refrigerator with a 3 year lifespan! My experience is the same as many of you, ice maker went then the compressor and fluid (in the secret enclosed unit) that only a licensed LG technician can work on and good luck on finding one! I called 16 repairman and all of their responses were similar...I don’t work on those, they are junk, need a special license”. I found one that LG referred me to and he quoted $99.00 to just come out to diagnose the problem. I already have paid a repairman to diagnose the problem, then $600.00 plus to pay for the labor, sure the warranty covers the parts but it’s nearly impossible to get the parts in a timely manner and find a LG licensed repairman.LG Company should be ashamed of how they allow this product to continually go down the assembly line of production “knowing” that the defects have not been addressed. And then appealing to the eye of the consumer while in reality stealing from them. Shame on you LG! I am definitely going to check into an active Class Action Suit against LG so I can be heard. And if youre listening LG...I want a new fridge! You owe me that!

We loved this fridge for about the first 3 months. Then the optional second ice maker that we purchased would take a week to fill. We were told the air temp in AZ was too hot for the fridge to produce ice any faster!! Really, how stupid do you think we are? We have had at least 10 visits to repair this issue and now the upper part of the fridge is fluctuating from 30-42 degrees when set at 37. We are losing food to spoilage and freezing. We are paying for all the spoilage. The battle continues to have this fridge operate as it should. VERY VERY FRUSTRATING. I will not buy LG again.

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

I trust the LG brand and when it came to looking for a quality fridge that would also quench our thirst as we go through a lot of water as a family...this brand was the best choice for not only our family but the space we needed it for. The LG refrigerator I used was spacious enough for us and I loved the fact that it was from a brand I trust and love. I loved the ice maker and water dispenser on it. The water from it was some of the best water. The fridge itself had tons of room and fit the space perfectly. The fridge we used had a bottom drawer freezer. I wasnt a huge fan seeing that it sometimes would catch if food shifted. The fridge had a lot of room...sometimes I felt too much room lol. So the spaciousness was a pro and con...mainly because I am short.

I had my LG microwave for three years or so and my wife was cleaning it gently with Windex (to get the grease off of it since it was also a range hood), when it stopped working completely. Be aware, LG and other uncool companies are making products that cannot be cleaned. Its sort of like buying a car that cant be waxed. It pretty much makes you never want to give their lousy company a dime again. I then bought a touch strip from an appliance repair site for cheap and repaired it myself. We now keep it in the garage (its huge!), but at least we didnt lose the whole $1000 investment. There are videos on YouTube that will help you do that. However, my main point is that you should never buy LG products. I know I never will again. I wont even buy parts from them. Thats what they want you to do!

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

I owned LGs LFX23965ST for about 18 months. For the last 6 months, the ice machine has not worked. It started diminishing in ice production and then just quit completely. I have tried resetting the default temps, unplugging for several minutes and replugging, changing the filter, and verifying the water supply line, but nothing helps. Water dispenses normally, but the ice maker is a complete flop. Then I read about how another customer was thrilled at LG sending a tech to his place to replace the motherboard that operates the ice maker (amongst other things Id imagine) because this problem is one that LG has known about for some time. Yet to me, they simply replied that there was nothing I could do and that I needed to schedule an appointment. So lets see. Should I continue using my 50 cent ice tray in the freezer or call in their $150/hr tech? Hmm. If this had happened to a car maker, theyd recall it and make good on repairs. LG? Never again will I buy this companys appliances.

Had this refrigerator for 3 1/2 yrs but please let add that this is a second one... My freezer back wall keeps filling with ice, the temp is on no. 2. The refrigerator part is also set on no. 2 and the food is extremely cold. The co. sent out a total of 4 people in the past 2 weeks. I also have a extended warranty and since I have this LG does not get involved. Assurant does not like to do anything because they are not happy with the response from the 2 tech from LG, stated refrigerator is unrepairable... So lets do something here. This is getting so out of hand. It has cost me additional moneys on food not counting stress its putting under.

We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

Our refrigerator is less than three years old. Bought it from local Sears store. Right after Christmas it began to not cool as well and finally quit all together new years. Called Sears. Local guy came out but out of warranty. Also they are closing or store so they couldnt service. Sears guy told me it was the compressor and that LG AND SAMSUNG both knew had bad compressors but they would sell them anyway. It is now four weeks later and service tech due out next week. After reading reviews I do not hold out much hope. I will never every buy LG again. Every LG appliance Ive purchased has been crap. Just replaced a 3 year old washing machine too.

Purchased the Gas Range from Home Depot June, 2009. The knobs to turn the gas on/off are very loose and make it difficult to adjust gas. It is not only an inconvenience but also a safety hazard. On a few occasions, I found the gas still on when I know I had turned it off after cooking. Called their customer service dept. Mine is not one of the models that CS is allowed to send replacement parts to. To purchase knobs online would cost over $63/ea. Unit has been maintained very well. One user. No children in the home. Life of this appliance is very short compared to other stoves I have had. Neither Home Deport nor LG seem to care one bit.

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

Bought LG washer and dryer in August 2014. Just read all the complaints about the LG washer, I have nothing to add because all the comments written I agree with them all totally! The washer is a very poor design flaw. It sure was not designed by anybody that has used a washing machine before.

Updated on 09/10/2019: Update to my previous post. After a week of having the parts the Puls technician finally showed up and installed a new/different compressor than the original. Install went fine up to the point he told me it required a new software upload before we could plug in the refrigerator, which he has not received yet. Now another day has come and gone with no working refrigerator (two days after replacing the compressor). What a major undertaking this has been! I had to call on behalf of the technician to get the software ordered and Puls is telling me that it was LG that was the hold up. What a nightmare of an ordeal. You would think LG would know the software was a requirement and would have sent it with the compressor. Nope, no such luck! What horrible aftermarket support. Think twice before buying LG... Original Review: I have loved my LG fridge until it stopped working. I called LG and they asked a few question and figure out it was a closed system or compressor issue under warranty. They shipped me all the parts needed (good for LG) but Puls Technologies Inc. dropped the ball and did not have a tech show up as scheduled. So they told me it would be the next day, then they called back and said the soonest would be in three more days on Saturday. My question is, can I get a technician on my own and have them do the repair and send LG the bill? A week without a refrigerator is not a fun thing to deal with. After reading more on LG refrigerators, I see this seems to be an on going issue. Wish I knew this before I bought the fridge and an LG dishwasher. Lets just say, I wont be buying a matching oven and microwave from LG.

The washer was repaired and now is working without incident. A1TV Repair did a fantastic job and LG made a concerted effort to get this resolved. Thank you!V/rCharles

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

LG French refrigerator is only 4 years old and it just stopped cooling, causing all of the food to spoil. Customer service is a complete joke. Most appliance repair companies will not even attempt to work on LG since customer support is a total farce. DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY LG APPLIANCES.

Ive had range for 18 months. When I auto cleaned the oven for the first time (dont use that often) three months ago, the F3 button started flashing about 2 hours into it but it continued to finish cycle. So then the phone calls finally staying home from work for a service repair who takes an hour to assess the range and then he needs to order the part and have it sent and then then set up another appt. but it worked. So I cleaned the lower oven 6 weeks later and the control panel shorts out again. Service is coming so well do the same thing all over again. Why have a self-cleaning oven when every time you use it, the control panel burns itself out? Is it faulty insulation?

After the first year of ownership, what I thought was an investment of a lifetime, has evolved into the mistake of a lifetime. This washing machine (LG WT1201C) is depositing some kind of a black substance all over my entire wash. When rubbing this deposit while wet it dissolves into some kind of oily residue. I had three different service technicians from three different companies all of which said I needed to clean the machine more. Really??? One technician went as far as to say it had something to do with the drain line. I have used every product imaginable to clean the tub to include bleach, vinegar, tub clean from Affresh, and Tide, none of which has resolved the problem. I have even removed the drain hose from the machine, and washed it out (which should not have to be done). The slime inside the hose is not the same substance which is being deposited on my clothes. I had a very expensive set of sheets ruined on the first experience, not to mention having to drive across town to wash my clothes.The problem seemed to have subsided for a while, but now it is back with a vengeance. I called LG to set up a service call and spoke with Cyrus on 6-6-16 who informed me I would have to call back and schedule an appointment with Sears and was given the phone number of 800-905-9505. Cyrus stated these people were trained to work on LG products. I called the number provided on June 11th speaking with Donald and set the appointment for Monday June 20th and was given the repair ticket # **. On June 20th the technician didnt bother to show up or call, after I had taken the day off from work for this repair. I called LG in regards to this matter and spoke with Tori ID#**, who informed me they (Sears Center) had treated her just as poorly when questioning why the technician had not shown up or called. To make matters worse the Scheduling Department took it upon themselves to schedule an appointment for the next day, Tuesday. Again I placed a call to the Service Center to cancel this service call as I had not made the appointment and would not be available due to my work schedule. I explained, to the male on the phone, not to schedule any appointments as I would call back when I had time available. The following day I received another automated call to inform me a technician would be arriving on Thursday. Again I had to place a call to cancel this appointment. To escalate this matter even more on 6-27-16 I called the Sears Service Center, and was informed they could not schedule a service call for Saturday, as this was a warranty call and they do not do warranty work on Saturday, just non-warranty work, and I was informed, by Sears I would have to call LG back as my repair order had been cancelled, which I did, and spoke with Heather, who informed me they have no control over when Sears schedules their technician. On 6-29-16 I started the calling game all over again placing a call to 800-905-9505, and the female answering the phone said she could not schedule any appointments for any Saturday. I then asked to speak with the supervisor and spoke with Robert for the second time. When he started to say they didnt have any Saturdays available I advised him I had already spoken to him and knew he was not telling the truth. All of a sudden magic happened. I was given the date of July 9th with a service # of **. When asking Robert where this call center was he stated it was Columbia.

I bought an LG front loading washer and dryer and have nothing but problems from the beginning with both. The washer will not use and flush the laundry detergent, hence the clothes smell as dirty as when I began. The dryer shows incorrect time, ie: 26 mins left but the time goes off in 4 mins, drying time takes a lot longer than my old one. Clearly disgusted with both.

LG has dramatically lower reliability ratings in Consumer Reports than any other major brand. I owned an LG refrigerator that after eleven months and 25 days (five days before the warranty ran out) developed water leaks in two different areas and failed to chill in the cooler section. The company would not stand by the warranty. Executive customer service is a weasel nest, arrogant and totally non-responsive. Run from any retailer that handles LG.

This machine has cost me hundreds of hours babysitting it. It will not finish a load on time nor does it ever complete a spin cycle without reloading it or taking items out, and trying over and over to balance it... I must say I HATE this machine and would strongly advise no one to purchase it. It is a waste of money and time. My energy bill has increased since this machine has come into my home, along with my water usage... Never again will I buy a LG.

We bought our fridge about 7 years ago. The drawer on the upper part of the frig broke about 1 year ago, and today a giant chunk of the freezer door shelf fell off. I looked at how much replacement parts cost and the price is not justifiable. Hope LG sees this review!

We purchased LG microwave oven that failed approximately 4 months into the warranty period. The warranty reads that “LG will, at it’s option, will repair or replace the Product“. LG’s policy apparently is not to do either of these things for countertop microwaves. They refused to repair or replace the unit, but suggested that we purchase another unit. They did in fact refund the original price of the unit, but now the unit could only be purchased for $30.00 more. As the request of a customer service agent we submitted the new receipt indicating that a price adjustment would be given. Long story short, not only did we have to do the leg work and go out and find another unit, we have had to absorb the difference in the price. DO NOT BELIEVE THE WARRANTY! Had we known that we couldn’t trust the warranty and the customer service agent, we would have chosen another brand of microwave. Although we have purchased other LG appliances (TVs, dishwashers etc) we will not make that mistake again!

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

I love my double oven range from LG! I had a problem early on with the top oven. The company was wonderful to deal with and the part used made the oven better! Before, it would take 15 minutes to get up to temp. With the new part, 4 minutes! The range heats up well and cleans easy! I would purchase again and you should too!

I have always bought LG products because they seem to last a lifetime and they look great in my kitchen. My washer and dryer are both LG and they play a little tune when my laundry is finished. I have gotten great compliments from friends and family alike on my washer and dryer. I plan to purchase a LG side by side to replace my current one as it is over 22 years old and should start giving me problems soon. But, I have not had any problems during this 22 years of service. I look forward to getting my new one.

We bought an LG refrigerator and the doors quit closing. Because we had a warranty they fixed that. Since we bought the refrigerator the ice maker will not spit out ice. We bought an OTR LG microwave which cost $650. It is not user-friendly because no matter how many times you push a button you have to push it JUST right for it to work. We bought a LG double oven. Within the warranty period the plastic glass broke on the control panel. We have been waiting for months on a new part. They finally sent the new part and it was the wrong one. I think we are done with LG products.

Bought an expensive LG French Door refrigerator back in 2018. In March 2020, it started making a loud grinding fan noise. We called out a technician, who apparently ordered the wrong part. A week later, a different technician came and installed it, apparently not noticing that it was the wrong part. Immediately after he left, we started getting an error code. The only way to get the fridge to still cool is to constantly throw the breaker every hour or so...and today we found out that the new replacement part is on back order and wont come for almost two months. Im mystified why LGs parts are so easy to confuse...before we called the technician, the fridge was at least working. Now its pretty dodgy. Something this expensive shouldnt break within 2 years of purchase...

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

LGLRFC21760ST - Numerous calls to retailer and independent repairmen re: water spilling out from freezer and unto floor (It has ruined the hardwood floor in kitchen area) since purchase in 2005. Have paid lots in labor and parts over the years, they all do something different than the last guy..... and it keeps leaking. Called again and repairman said, You should have called us earlier. Really???? How many times do I have to call - and pay - to get it fixed? Now read that many others have experienced the same problem, but I have never been advised that it was a common issue with this fridge. Guy today said he would check to see if there were any bulletins issued on this matter for LG. Are those bulletins available to the public? Really, really frustrated after seven years with this problem. And now likely a very expensive bill. Plastic bins have also broken and will be replaced - poor design said the repairman - but that is the least of my problems.

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. Weve tried many fixes some of which seemed to help a little, but the problem would always returned.The dryer unit started making a terrible thumping sound after about two years of use. I still do not know exactly why this is occurring. Some of what I read suggested it was the silicone wheels that get warped from the heat. Other posts indicate it is a problem with a crack in the barrel. My biggest issue at this point with the dryer is that it has never dried the clothes very well. I routinely have to run two or more cycles to get the clothes dry, especially things like jeans and towels. In addition, this morning I noticed that the dryer actually stops before the end of the cycle. I had it set for 1:43 Anti-bacterial setting (ironically to help with the smell from the washer), but the dryer cut off after only 30 minutes.Considering how much we paid for these items, it is very upsetting and frustrating. I have not contacted LG, in part because so many have done so to no avail and I dont have time to waste on such useless attempts.

Found incompatible the LG circuitry with Watts Intelliflow. Once the Intelliflow removed and plumbed directly to inlet valves, problems resolved. The issue: Intelliflow solenoid shutting off the water supply due to intermittent signals from the LG Washer. The Watts Intelliflow Trouble Shooting Guide warns of circuit incompatibility. Believe the clothes not getting clean issue also resolved. Two-loads completed without incident. Live and learn.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

I purchased the LG side by side in March of 2011. The light just came on to replace the filter. Dont you think that $100.00 per year is a little high for a filter? I wish I had checked the price before I purchased the refrigerator. But if you dont fix people with the refrigerator that is not working, I dont suppose you care about a little filer!

I heard great responses and reviews about this fridge in general and that made me think to buy that brand. It met my expectations. Other brands dont compare to the LG that I have. It was a smart purchase. It is easy, clean fun refrigerator to use. Its low on power. It save energy. Its time efficient, I would tell others to buy this product. It is a great investment to me and others. It is a really good fridge. If I need to improve it I would improve the space. I dislike the spacing. It could use more. Than that I actually has.

I bought a Range in June 2013 and delivered in September 2013. In mid-December, leaving the chicken from the oven, I heard a crack. I found that the window was cracked. I contacted I contacted LG and Home depot and after several semanes they brought a company to examine the glass. A cracked window is aesthetic. The representative of the insurance company told me to wait, it completely crazy and it falls. What will you do without it if I use the self cleaning. Why pay an extended warranty? LG Why not admit that the glass has a manufacturing defect to change the door of an oven that has a defect? I have this range for only 15 months, and I used the oven only 8 times.

I purchased an LG Dishwasher 1 1/2 ago. My selection was based on price, look and features. So far, I can honestly say that it has been the WORSE dishwasher I ever owned. It looks very nice with the hidden panel, however, the options on that panel are only there for decoration; it makes no difference what option you select. Some of the dishes come out dirty, especially utensils which are neatly placed in the top drawer and well spaced. There is no drying cycle; dishwasher is completely wet hours after the cycle has ended regardless of the option selected. The biggest problem is the smell; this dishwasher smells SO, SO bad all the time. I cleaned the filter at the bottom but it made no difference. Technically, this dishwasher should last me many years, however, due to the poor performance, I will have to replace soon with a new one and for sure, I will never purchase an LG product ever again.

Updated on 05/22/2020: Our refrigerator died on May 8th and now 15 DAYS LATER we still do not have a resolution from LG. I just tried calling the latest number they gave us to call puts you on hold for 10 minutes and then hangs up on you. I have wasted 40 minutes so far trying to talk to a person. I am on medication that suppresses my immune system which makes my in an at risk category for COVID. We were trying to limit our trip out during this time but now my husband has to do daily shopping because we have no frig - putting me at more risk. This is all absolutely UNACCEPTABLE to have a company have no regard for an essential item like a refrigerator and the impact that has on your daily life when you dont have one.Original Review: We purchased a new LG Refrigerator in March of 2018 on night Thursday, May 7th the refrigerator completely died. To add insult to injury, my husband has just gotten groceries that day, so the frig and the freezer were fully stocked, and we lost almost everything. We contacted LG first thing Friday morning and had to leave a message with a call back number. They never called us back, so on Saturday morning, we called again, and this time spoke with a person who only told us that it seems that the linear compressor has failed and she would put in a request for a local service provider to contact us.It is now Monday, May 11th, and we still have not been contacted by a service provider. During this time of COVID-19 we are trying very hard to only go to the store once a week for essentials. This is next to impossible now that we are living out of an ice chest and a tiny dorm/beverage refrigerator that we have in our entertainment room. After doing some research online, I discovered that the linear compressor failing after about 2 years is extremely common and that LG has known about the problem since 2014 but continues to manufacture and sell these faulty products.We also talked to a local appliance repair company, and they will NOT service LG refrigerators. They did not feel right about installing the new linear compressors in peoples refrigerators because it is the exact same part (the linear compressor), and it just ends up failing again. They did not want their companies reputation ruined by LGs faulty parts. So here we are, no refrigerator and no service. I am beyond disappointed LG. We spent close to $3000 on this refrigerator, and my husband is currently out of a job, so we do not have any money to have to buy a new refrigerator right now.

I bought a brand new LG refrigerator LFXS30766D in May 2015. Last month it did not make any cool air, as the result all my foods end up in the garbage can. I called LG, they dispatched a technician first time for diagnostic. Then the tech came back the second time with a new compressor. They charged me about $400 plus for part and labor. Well, the refrigerator then was running fine for about three weeks. After that the compressor made some noise. I had to unplugged it a few times with a hope making differences. At last the noise finally gone but there is a new problem starting last 2 weeks. The cooling issue came back. The freezer at the bottom is cool about 36F, and the fridge on top is warm. I found out the vapor fan stopped working. I went online to check on LG spare part to replace the fan myself so I can save money. But I am very disappointed after the fact that the vapor fan kit costs around $200 - $300 for the whole assembly kit. What a rip off!!! I spent more than $2000 to purchased this LG refrigerator; and I really believe this is a piece of junk. I dont know how LG is still in business, and why LG does not care their customers at all. All they care is about themselves, selling fancy looking product that not last more than 3 years, then selling spare parts at unbelievable high prices. I will not buy LG products and no more...

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.

LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didnt work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

I purchased an LG washer a little over a year ago. Six months after the purchase, the clothes washed in the washer started to smell like mildew. Since then, I have purchased many different washing machine cleaner products, and attempted every suggestion provided by the LG representatives and people online suffering the same problems to get rid of the smell. LG also sent a technician out while the washer was under warranty; who said there was nothing wrong with the machine, and he could smell no odor. Now the warranty is up; LG claims that, nothing can be done.

We have had an LG refrigerator (Model FX25960ST) for 7-8 years. In that time I have had to replace the ice maker twice. The light cover partially melted and will no longer stay in place. Yesterday we noticed the hardwood floor on the other side of the wall from unit starting to buckle. I pulled the refrigerator out and found a half inch split in the water line on the back of the refrigerator. Water shot out when it made ice. It is going to cost us $$$ to fix hardwood floor (and replace refrigerator).

I love my new washer by LG. I can wash a queen size comforter with no problem. It get the clothes very clean. It is energy efficient which makes it a great deal. My clothes come out of the washer very dry and there are no wrinkles. The tub is a small size but very deep. It is a top loader. Great product

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the first available appointment was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out. Finally our repair date came and the REAPAIRMAN NEVER SHOWED UP! We were left again calling LG and getting no response because they were closed and have no after hours call center. I had to wake up the next morning at 6am to get on the phone to track down why my service did not take place and get so frustrated so that the repair service sent their best technician to smooth things over for LG. After multiple calls, all you get is a call center where NO ONE knows any information at all. They have to escalate through a portal to have someone call you back. I am still without a fridge. I leave on vacation tomorrow and nothing has been resolved because the technician could not fix our fridge, because the motherboard is broken on it. 3 years old! The compressor - BROKEN! The Freon - BROKEN!! A FILTER - BROKEN!!!. THE MOTHERBOARD - BROKEN. I asked the tech why, and he said LG is a BAD company, they always break. Now we have to wait for another shipment to arrive because LG couldnt get their act together in the first place. I have missed multiple days of work, purchased a new fridge. Lost hundreds and hundreds of dollars in food and condiments and purchases from around the world we had in our fridge. I am so pissed and frustrated that I cannot contain it and my head is exploding. I was told by a supervisor that my complaint was not able to processed because the tech didnt write it in the notes properly and that LG has policies. And all she kept on saying was, I understand!! DO you understand???? Do you come home every night to a fridge that is broken in your kitchen? Did you throw out trash bag after trash bag of food because your fridge suddenly stopped working? Did you miss multiple days of work so that you can sit at your house waiting for a repairman to come and never show up?? Did you go by a second fridge for your home? You understand how frustrating it is to sit on the phone for hours and repeat your story to new customer service rep who has NO POWER to do anything and then tell you at the end of it, I will escalate your request and I understand. You dont understand! LG is a terrible company, a terrible product with terrible follow through. I am still waiting for someone with authority to call me back and handle this properly and have some answers for me!! Do yourself a favor a never get an LG product. If I could rate you as a negative, I most definitely would!!!

I bought an LG 18 months ago when we moved to Dallas. Whatever I try adjusting the feet (no easy task, let me tell you), making sure the machine is stable by pushing the dryer up against it, wedging it against the sink, or adjusting and re-adjusting the load (because the machine stops and tells you to), it doesnt work. I had a Maytag for 13 years with not an ounce of bother, but this machine has been a headache. I usually have to wash the clothes twice because it doesnt spin well; not only due to the balance error message on the front panel, but also because it just doesnt spin fast or very hard the way the Maytag did. Sears have sent technicians out, time and again, but who wants to spend half the day waiting at home for a service call? Not me. Isnt that defeating the objective of a world that wants less time spent in the laundry room? Im going to suffer through the rest of its years and feeling annoyed at it. I will then replace it with my favorite: a Maytag. Sigh. Now, Im about to go reset it so that it will attempt a spin cycle with my quilt, but I know that bed cover will come out of the machine too wet for my liking, and Ill have to put it out in the sun for some time before I can even attempt to dry it. Dont buy LG.

I purchased a DLGX3471V dryer and I have to say, I so regret tossing my perfectly good Kenmore for this piece of junk. It never fails but EVERY load I dry comes out with ripped and torn clothing from catching on the lint tray that no longer fits into the door slot. The plastic breaks apart and catches on the clothes (especially bra straps and tank tops) making them unusable. I have lost a ton of pants and shirts being mangled and ripped by the broken pieces of plastic on the lint tray. I have ordered and replaced the screen twice since it was purchased (3 screens in 4 years). Avoid LG products - hopefully whomever came up with this design no longer works for the company!

I have the same experience with my machine. Just after 1 yr, the washer will spin & refill for hours repeating the same cycles. The machine starts at 57 min. wash 9 normal load, cottons) but after an hour is still spinning, draining & refilling. The first time I noticed this, it was spinning for over 3 hrs. until I stopped it. Not only that, the clothes come out about as dirty as they went in. The machine is a huge disappointment.

We purchased our refrigerator in November of 2015. Customer no service is worse than terrible. Our refrigerator broke down in August of 2019. It is now February 2020. We have had a working refrigerator for 3 days. Since then repair is a nightmare. Only comes on their schedule (A&E) and only when they want. If you ask to speak to management they hang up on you or put you thru transferring you to all incorrect departments. When they hang up on you they block your number so you cannot call back. The 4th person that came out said the parts he was installing looked used. Gosh wonder why they didnt work. Last person out said defect in refrigerator design was the problem even if they order parts will not work. He called LG. They are sending parts to repair defective refrigerator. LG model #lmxs30776s.

Purchased an LG refrigerator from Best Buy 2 years ago. Refrigerator stopped working a week and a half ago. LG ran a diagnostic over the phone and determined the compressor went out. LG has a 10 year warranty on their compressors (along with the warranty we purchased) but refused to fix the refrigerator if we didnt pay $298 for a service call and compressor replacement. Despite our push back because of the warranty, LG stated thats how it works and continued to refuse service without up front payment. We regrettably paid the money last week. LG has since then given us the runaround. Customer service and customer resolution is awful. They offer no resolution and not only made it our responsibility to call repair companies from a list they gave us but lied to us twice telling us that each of the repairmen who showed up would have the compressor and fix our refrigerator. So now LG has our money and we are continuing to keep our daughters milk in an ice chest while we have a broken refrigerator. I cannot express in enough detail how horrible LGs customer service is. I am in total shock. Ive never dealt with a more incompetent company than LG. #neverpurchaseagain

TROMM front loader. Been repaired 3 times and is leaking again. Matching drier been repaired twice and had drum replaced. We will NEVER buy another LG appliance and will recommend our friends not to buy them either!

I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, its pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldnt imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

I had to call 3x and each time I was put on hold for at least 20 minutes while they looked up information. The info is easily found on their site. Needless to say, the site says, Hazard: An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area. LG is telling me to wait until I have a problem then call. All 3 agents told me the same thing. I thought the point of a recall is to prevent a known issue. Not with LG. I will never buy another LG product, not after the time Ive spent trying to prevent me or my family from being possibly hurt.

A horrible smell is coming from my brand new washing machine and dish washer.