The front left element of my induction range has stopped heating. The indicator light turns on, but the pot never heats up. It also doesnt recognize when a pot is NOT on the element like the other elements do. I tried unplugging the unit and plugging it back in but it didnt work. This range is over $2000 and has been in use for less than a year. Unfortunately, I purchased it barely over a year ago - a couple months before moving into my new house - which means that that warranty has just barely expired last month. I bought a whole set of LG kitchen appliances for the new house and 3 of the 4 have had problems so far (fridge compressor went out a month ago, microwave plate broke in half randomly while cooking 6 months ago).

Thousands of dollars in damage! We purchased LG model lfx25971sb with french doors and an external ice delivery system. The initial problems, within a week of delivery, were with the ice maker that was constantly messing up, leaking, not working. The list of problems with the ice dispenser are numerous. The next issue came in about 11 months when I noticed that the cabinet next to the unit was showing cracks in the finish. These are maple. Perplexed, I pulled the unit out and found that a small pin-hole had burst on the water line leading up to the dreaded ice maker. The hardwood floor underneath was stained and buckling so the leak had been there for awhile. With both of these service issues, I got horrible customer service from LG. With regard to the water line needing repair, my cost. Then on Sunday, while walking across my kitchen floor, I nearly tripped over the buckled wood floor at least 5 feet from the unit. Now, it was gushing water from underneath! The service guy that showed up today said a valve blew out and that it is not covered by the warranty. This wreck of a machine has ruined my kitchen floor and the poor excuse for a company will not do a thing about it. Repair bill around $180; floor and cabinet repair, thousands. I also purchased a washer/dryer set. It took four months to get the washer working. This time they finally owned up to the problem and replaced a part but four months before, it never worked.

I had the misfortune to purchase six LG appliances. In the past two years, I have had 2 repairs to my refrigerator, 2 repairs to my stove, 1 repair to my washing machine, and my microwave had to be replaced. Presently, my products are still under a warranty, however, LG Repair service have refused to come to my house, again to fix my stove. DO NOT BUY LG PRODUCTS!!!

We purchased an LG washer in July of 2014. I have not liked it from the start - tub is too deep, fills with very little water to wash clothes, feel clothes are not clean. The washer broke on July 30 and repairman from Sears, where we purchased washer and dryer, came the next day. He advised us that valve was broken so water was running in constantly. He told us he would have to order it from South Korea (what?). Not acceptable but he could not order it in U.S. I called Sears Parts and was told they had the part and would send to us. The part arrived on August 3, and the next day two more valves arrived from Texas. I called tech dept but was told our tech had set August 10 for repair and they could not change that!! How screwed up is this? Never purchase LG again nor will I purchase appliances from Sears. Totally disgusted. Tqq.

LG Washer WT1201CW - This machine is a piece of crap! We purchased this machine from Home Depot back on 1/5/2014. It is constantly out of balance. And it does NOT have anything to do with the load size. I have put in queen size sheets that will take up to 2 1/2 hrs to wash! Again, not overloaded, since I was told when I purchased it that it could handle a King Size comforter. And I select the bed/bulky cycle. And lets not discuss doing a load of towels. And my whites are no longer white! How can this machine be Energy Star when my old washer from 15 yrs ago washed the same load in less than an hr. I hate this machine. My girlfriend bought the same machine & returned it within 10 days because of its poor performance. The only reason I still have it is because it cost me an arm & a leg to purchase & I cannot afford to replace my appliances every 5 yrs. It also says that it is a TrueBalance. Right! I just put in a 1/2 load of whites at 7:40. It is now 9:45 with another 15 minutes to go, according to the display. But that is all dependent as to whether I need to shuffle my half load around again to TrueBalance it out again. DO NOT BUY THIS MACHINE! It is a piece of crap! I will never buy another LG appliance! Oh excuse me, I just needed to re-position my half load of whites. Another 20 minutes added onto the display.

This is about my front-loading washer. For some reason it ties the clothes in knots all around each other. And it doesnt put enough water in the tub. Sometimes a load of clothes is still dry in the centre when I take it out. Since its the water that cleans and your soap just helps the water, this makes the washer ineffective and difficult to use. My last front loader did neither of these things, but I was told that the quality of that brand had declined so went with LG, as Id had good experiences with some of their other products. BAH!!

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the ** is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isnt worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. Thats just crazy to me.

Do not waste your money on the washer, and do not bother getting Home Depot extended warranty. Both are useless. LG doesnt want to know anything after only 1 year. Extended warranty states that it is not a covered service, so why the extended warranty? Just to get more money out of you. Washer has defect - seal gets damaged and they state it is not a mechanical problem, even though water is leaking due to the seal hole. The rep told me the seal just keeps the door closed, but the washer is working fine. The seal gets damaged due to a manufacture defect. They know this and so it is not covered. I searched many reviews and complaints are all the same. Do not bother purchasing LG products. You get no help in correcting their defects!

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

My LG microwave is not working and failing every time. The service people accepted that there is some manufacturing defect but not replacing. They have charged more than Rs. 2000 at different visits but still not working.

If I could give zero stars, I would. Do not buy anything from LG. I have owned an LG top-load washing machine since 2012. Four months ago, it stopped working in the middle of a load of laundry and trapped the entire load in the washer because the un-lock mechanism didnt stop working when the washing machine did. The first technician told me to buy a new machine and break the lid -- on a 6 year old machine!Then the fun began (to quote many other reviewers). LG phone representatives do not give you a straight answer, do not understand the issues, dont follow up, refuse to acknowledge your issues, and even LIE -- I can go on and on. In addition, LG corporation itself is running a scheme of taking advantage of consumers by ignoring their complaints and then charging exorbitant prices for parts so that consumers are forced to purchase a new appliance. After 3 months of back and forth because I could never get an answer or a supervisor/manager, I finally learned that the parts alone to repair the machine are estimated at over $400 (again, not including labor), which would bring the repair cost to about the cost of the machine when new.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

I have to re-adjust the load twice per load, minimum. Right now, have waited 4 hours for a load. Ive tried all jeans, all sheets, a mix etc. God forbid if you add a pair of jeans or a sweatshirt to lightweight clothes. Trouble finding repairmen as they want no part of LG. Going back to dumb washer. Thought it was me until I found this site. Stay away.

If you remember pinball machines... I only need to say TILT... there are terrible load balance issues. The machine bangs and moves about. Ill add that the dryer is no better... It is LOUD! So very disappointed...

Everything about this stove is fine except for the front burner grids. Some fancy designer who has never cooked on a stove in his life decided that it would LOOK GOOD if the front burner grates curved in to match the shape of the griddle. It leaves a big gap on the outer corner of the stove and I ran into the frying pan handle and the pan and all of its hot bacon grease contents went flying across my kitchen. I thought I was being more careful when I hit the handle of a pot of hot stew and it went flying across the kitchen. You must keep your children out of the kitchen when using these front burners. THIS IS A HUGE HAZARD! DO NOT BUY AN LG STOVE WITH GRIDDLE IN THE MIDDLE.

We bought all new LG appliances 2 years ago in September. We bought a fridge, a microwave, a dishwasher, a stove and all of the appliances have had some electronic problem or another and have to had to be worked on. The dishwashers electronic panel was replaced but now it does not dry. The stoves electronic brain was replaced, but it does not heat properly. The fridge has had to have its seals replaced. The microwave had to have its brain replaced but they put it in wrong and they crossed the wires while installing it and had to fix that again. We are unhappy with LG appliances and would not buy or recommend an LG product again, as they do not seem to be working properly and we did not get the support we needed to help fix these problems when they first started almost one year to the date of us purchasing them.

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

We have an LG refrigerator that is 2 years old. The ice maker stopped working in early April 2020. The compressor & fridge cooling ability stopped on 4/24. We have received nothing but the runaround. 1 certified repair place did a COVID diagnosis by phone & confirmed that it was the compressor, but said they would not come out until I had approval codes directly from LG. Jumped thru lots of good including uploading receipts to prove purchase date, amount paid, etc. Waited 12 days for the only repair service for warranty work & the guy showed up in my home with my elderly Mother & my Grandson with no mask or gloves for COVID precautions & did diagnosis only to confirm what our approval codes said. But, he doesnt travel with parts. Ordered them expedited to ship to our house & he said to call 800# if they came in early as first open appointment was another 11 days away. They came the next day, but when I called they said I had earliest time already. 2 days before the appointment, I got a text notifying me that I had a new appointment on 6/3 instead of 5/16. Avoid A&E (Sears). They have no help. Supervisors have been supposedly expedited to try a return at Best Buy, but thats been 2+ weeks. Do not Buy or Settle for a replacement LG product. They should be out of business. Selling & repairing known & continuing Compressor issues. Join the class action suit.

Bought an LG Dishwasher from the home depot. From the beginning it would not drain. Contacted LG and the sent a repair man 4 times to fix it and it still does not work. Contacted them in October 2015 and said part was on back order. Called again today and was told that the warranty was now expired and refused to fix or replace their product.

We bought all new LG appliances several months ago. Happy with all except dishwasher (LDS5540ST). I too am having issues with the dispenser door not opening or opening and the cube is still in the compartment. Have found the cube in the bottom of the dishwasher not totally dissolved. I too just bought the liquid detergent and the door opened on the dispenser and the liquid is in the bottom of the dishwasher. I have called the company on 2 occasions. She has given some information but nothing changes. I was told to make sure the dispenser was not being blocked by dishes. I monitored but that is not the issue. We went back yesterday to the company we bought from. Different salesman and he had not one positive word about any of the LG appliances. I will call the service rep to come look and if not help will take it back!!! Anyone have any suggestions?

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

I purchased the LG HE top loader (machine # WT 4801CW) in December 2011. It has never effectively cleaned a single load of clothes. Shirts come out of the wash still smelling of perfume/cologne; sheets come out with large dry spots where they never got wet. Washing in cold or hot water does not matter, nor does setting the washer on the highest level for soil and the extra high level of spin speed. I do not use a clothes dryer, so I use fabric softener but the clothes are so wrinkled even if I remove them the instant the cycle stops that every single item would need to be ironed. Even when washing very small loads (one pair jeans, 2 shirts, 2 pairs socks) there are dry spots on the clothes until the final rinse cycle, so they are obviously not getting clean. This machine will not remove any stain at all, no matter how minor. It also takes over 60 minutes to wash one load and has increased the number of loads I do a week despite having a much larger capacity than my previous washer. Luckily, when we bought it at Best Buy, they provided a 30-day return policy. My new washer will arrive this weekend. Im back to a front load Frigidaire, which is what I had before. I never had a single complaint about that machine. It lasted 18 years and never had a single service call, cleaned every single thing we ever put in it, and was very inexpensive to operate as well as having a much more reasonable price than anything else we saw on the market.

DO NOT PURCHASE ANY LG REFRIGERATOR!!! We bought an LG French door refrigerator less than a year ago and we no longer have a refrigerator already. A very expensive appliance that is required normally important in life has been broken for over a month now. LG sent out a subcontracted company name Tasko who set an appt initially A day or so after report of failure of the compressor. Technician showed up unable to speak English and said I think....after only a few minutes someone else would have to come back...he couldnt fix the issue. I said, why did you come if you can not fix it and when will someone be back? My refrigerator isnt working and all my food is spoiling. EXPENSIVE LOSS!!! Plus its almost THANKSGIVING! He replied, someone will call by Friday...a whole week away...NO ONE CALLED FOR 2 more weeks! I received a call out of the blue on November 5th (my birthday) stating...I am on my way! I said, no you are not...NO ONE CALLED TO SET AN APPT AND ITS MY BIRTHDAY, we are not available! I said, I will call you back to set appt. Before an appointment was made...No phone call or appt was made with me but the Technician who does NOT speak English...KNOCKS ON MY DOOR ON VETERANS DAY! I am not dressed and not prepared for this person to be in my home. My husband shockingly lets this tech in and he had me trapped in my bedroom for probably 5-6 hours in which I was having a medical emergency with my cat and I needed to get my cat to Vet. This Tech finally leaves and did not fix the refrigerator but leaves it unplugged saying do not plug in for 3 hours. My food is still spoiling and after 3 hours the refrigerator is now making a very loud noise and is not working at all to cool anywhere.I received a call from LG the next afternoon and I informed the rep of the horrendous customer service and how very unhappy and angry I was at how this man was in my home without a appt and unannounced at all. The rep said, I understand and will be calling Tasko to discuss this with the Tech and he knew that communication with that company was not easy to accomplish from prior conversations. He is very sorry for our experience. Our refrigerator does not work at all at this time. I call LG back a day or so after not hearing a word back and I AM STILL WITH A FRIDGE AND THANKSGIVING IS FAST APPROACHING!!! I called to request a new refrigerator as this is a class action suit issue across the country and My fridge is under warranty. I got the run around saying I must produce a receipt now even though they gave us all in their computer as customers of this fridge. I said I can not find my receipt and the company we purchased it at HH Gregg has closed all stores so I can not get a receipt from them because they did not upload to the warranty dept that bought their contracts. I am constantly calling for a new refrigerator STILL on Nov 21 and THANKSGIVING is tomorrow...I HAVE NO REFRIGERATOR NOW FOR OVER A MONTH and no one seems to give a flying rip and wants to send the same company back to my home that I have had such a horrific experience with for the past month. I requested to speak to the President of LG and was told they dont have that number!!! I said, Are you kidding me?!! The rep said, I will request a EXECUTIVE will call you within the next two days. Meanwhile, I AM STILL WITHOUT A REFRIGERATOR that is less than a year old and tomorrow is THANKSGIVING!!! I STILL HAVE NOT RECEIVED A CALL FROM AN EXECUTIVE and suspect I will not be, I think its time to contact one of the class action suit attys! Thoroughly disgusted, frustrated and infuriated! Do not buy any refrigerator from LG...or anything else if this is how you will be treated especially after spending nearly $4000 dollars for such an important appliance in life!

I bought a brand new LG refrigerator that only worked for 1 month. I have been calling and over and over to get a replacement. The only thing LG and Home Depot do is send a technician to replace the SAME part over and over without actually fixing the problem. The refrigerators lights dont work, the doors have trouble closing, its not freezing, and its not cooling. I havent had a working fridge in over 2 months and no one seems to know what they are doing. I do not recommend this brand, Home Depot and the A&E technicians that do not do their job.

Ive not had the problems with mold that others have experienced and the clothes are clean like they are suppose to be after washing. The problem is after paying a minimum of $1000.00 on this washer I expect it to last. I wash 3 loads a week and after 5 years the washer is extremely loud that it sounds like a plane is about to take off or land in my laundry room. The repair guy says the bearings need to be replaced and with all the parts and labor it is not worth it!

We purchased an LG refrigerator with bottom double freezer and french doors in 2011. Four years in - we had trouble with the food thawing in the freezer and ice maker stopped working. A repairman through LG came out and did a repair and fixed it. As soon as the warranty was up (Jan 2016) it happened again. We were given a choice - pay $294.50 for a 1x visit and 60 days coverage of the same issue or $444.05 for 1 year warranty for any problem.Since we figured this was a big problem, we went with the $444. The repairman came again and flushed the system - started working again. 5 months later the same thing happened - he replaced the compressor. Still under warranty. Warranty expired in July 2017 - Oct 2017 the same thing happened. LG will not do anything about it because its not under warranty even though its the same problem from the beginning. Now Im faced with a non working refrigerator and a decision of paying a huge amount to get it fixed or moving on from a 6 year old refrigerator. Never will buy LG again.

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

After 3 years needed minor repair. LG wouldn’t sell me the part. Had to pay LG repair guy to do a job I could easily do. Very annoying. After 5 years door seal went. Called. They said weld broke on drum. $800 for parts not worth fixing. Single man after 5 years. The quality of consumer products today is so low I feel like a fool recycling my pop tins and putting my washer in a landfill after 5 years. Stop building throwaway products would be a far better way of recycling. Get rid of all the people that say no profit in that.

LG LRE6383ST Stove - Do not buy this unit. The oven part has a major design flaw and does not cook food properly. Anything that gets baked is cooked up top and raw in the middle. LG has sent out 2 technicians and both times could not find a problem with the unit but acknowledged that it was not cooking food properly. Obviously a design flaw. We have wasted hundreds of dollars on food. After 3 months of getting the run around including escalating the case at LG and making numerous calls we just decided to give up and purchase something else. This will be our last LG product purchase ever. Horrible customer service. Buyer beware.

I have had this washer and Dryer set for less than two years. I have called and complained about the washer about once and month. First the smell issue, then the clothes being half dry and now the mold or some kind of something being left on the clothes. First off when I call they have no record of the previous calls! They tell me do the clean cycle, joke doesn’t work! Then they say less clothes, doesn’t work! My clothes are literally covered in something after every load and it’s not getting any better. I’m going to buy a new machine and I will trailer this thing around as a lemon! LG Products and customer service are a joke! DO NOT BUY THEIR PRODUCTS!!! I also had a refrigerator that sat in my living room for 2 months because I couldn’t find a repairman to even come work on it and then LG sent out one of their people only to have him tell me it was a known issue and they had to replace the compressor under warranty after they tried to get me to pay for it first!!! I DO NOT RECOMMEND THEIR PRODUCTS TO ANYONE!! MONEY PITS!!!

Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

My LG fridge isnt even 3 years old. The compressor has gone out 2 times. Not even a month between breaking twice. The matching stove broke 2 days between each other. I will never buy LG again or if their parts are used in another brand. Ill make sure to do my research on my next purchase. Hundreds of dollars lost in food each time. This is ridiculous! LG should be offering consumers their money back. I dont want a fridge that will keep breaking. I want to buy from another company but unfortunately I live paycheck to paycheck and had to save for this garbage.

I´ve had to pay three times to have a repairman come out to fix this machine. Today, when my kitchen table water was dripping on me. Turns out it was water coming from the back of my dryer. It had been taking hours to dry my clothes but I´ve been trying to get by without having to pay a repairman AGAIN or replace the damn thing but come to find out it has been leaking water causing more damage. This has been the biggest money pit, I will never buy another LG product.

Many years of faithful service. Washer Gets clothes clean. Quiet. Dryer doesnt cook hot, so can take clothes out damp that dont need total dry. Run loads with bleach periodically to prevent mold. Occasionally bleach spots show up on subsequent load clothes.

I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.

Had this LG direct drive 9 kg washing machine for 18 months now and its been a pain, had an engineer out once, called customer services twice lately and after saying someone would get back to me in 48hrs Im still waiting, that was 2 weeks ago! Machine is extremely sensitive, stops midway through a wash saying it has an uneven load when there is a small jacket in it! You also have 2 to drain the tub manually after it stops, all in all I would never recommend anyone buy this machine as its been a nightmare and LG customer services are just as bad???

We purchased 4 appliances from them for a rental unit - dishwasher oven, microwave, and a refrigerator. The oven started smoking with a an electrical issue upon its first use. It took over 2 weeks to go through their horrible warranty program, only to reach out to Home Depot to get their help. They replaced the unit. The dishwasher broke next, wont even start. LG sent 3 videos and wouldnt schedule a repairman until we pushed for it. The repairman didnt show up for the appointment and now we are waiting 10 days for another. Today, our microwave isnt working at all - except the turntable. No heating, nothing. The only thing that is working so far out of this expensive package is the refrigerator. LG is costing us time and money in this investment property. Would we ever buy LG again? Heck no! The electrical issue with the new stove alone was cause for a huge concern!

I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.We have had nothing but problems with this fridge, the ice maker works off and on when it feels like it, the door jam between the french doors broke... Cheap plastic. The 2 oven stove burnt one burner coil out not long after the warranty was over, I contacted LG, they said for a one time fee I could have it repaired, and so on, my reply was... Ill never buy your product again. The glass stove top is very dangerous, hot pots and pans slide around very easy, dangerous around young children. I wished I would have kept my old GE set, old and ugly but still worked.

Bought April 2013. Drying fault reported November 2013. Machine blew up/imploded February 2013. After 3 engineer visits that took 2 months to complete the machine was deemed repaired (engineer 1 guessed the fault wrong, engineer 2 guessed the fault right but instead of logging it he marked the job as complete, engineer 3 brought the right part and recommissioned the machine).Soon after during a fast spin cycle the machine exploded. By that I mean that it spun out of control at 1400 RPM, a bracket broke, the motor is broken, the drum is broken and in all I have a ruined appliance - what would have happened if my terrified wife had not been there to hit the power supply off (not to mention what could have happened to her)? The machine did not cut itself out. The 4th engineer found essential fixing screws were not where they should be ... did engineer 3 fail to correctly put the machine back together, or did LG supply a dangerously defective machine?I would be able to answer these questions if LG showed any interest at all in handling my complaints. After being escalated numerous times to supervisors we have never heard from a supervisor. We have never received an apology. We are forced to accept the same sub-contracted repair company to tinker with this appliance. I have told the supplier that I am not accepting anymore repairs and I am demanding a refund. This is spiraling into a court case.This machine cost 600. It is meant to be the best. Instead, it broke down within the first year and the after sales warranty service has been appalling. Their telephone number costs money to ring, it inevitably means a lengthy wait and discussion, the person at their end has no authority other than to follow a script, their supervisors make no attempt to communicate to us, their repair service is awful (4 engineers!!! and after the 3rd the machine exploded!).I rang their head office and the abrupt receptionist repeatedly told me to speak to customer service about my problem and that they do not give out names ... the senior managers are ring fenced in hiding from customers who are thoroughly fed up with their service. I tried publicly shaming them into giving me what they legal have to. Their Facebook team ignored me and their Twitter team gave me the link to their website. Seriously, this is a company that shows no interest in customer service. If they did, then I would not be in this situation.(And for info, the initial fault is a drying fault. The machine vents the steam during the drying cycle via the water waste pipe. Before it gets there it passes through an internal chamber and takes with it all the lint, hair and other debris collected in a drying cycle. However, that muck instead of being discharged settles on the inside of this chamber. It builds up and then blocks the chamber. This then means the machine can NOT remove the steam generated during a drying cycle so the clothes just become so hot that they will burn skin - proof being when my wife burnt herself on the machine. Now, being a simple customer I of course cant state the obvious that this is a fundamental design flaw. I have to PAY for a qualified engineer to inspect the machine and they have to write a report to state this. 1 - I have to PAY! 2 - What independent engineer is going to do that against a mega corporation?)I will never buy LG again and their level of customer service has pushed me to channel my anger into putting an objective and correct review of them on any review site I can find. Not to mention an exponential Facebook network. They just do not care.

Refrigerator started making horrible noise on July 3, 2016. Model LMX25964 purchased Nov. 22, 2010. Woke up July 4 no ice and all freezer contents thawing out. Could not call for any help until Tuesday July 5, technician came out on July 7 to tell me my French doors refrigerator had a seal system problem was under warranty and he was not an LG-certified technician. By the way while checking out the refrigerator he did tell me the LG is one of the worst refrigerators, all plastic and lots of mechanical problems, that is why he would not become an authorized LG technician.Called LG, got someone I could not even understand, finally got a certified technician phone number called and he comes tomorrow, he will probably need to order parts so thats more to time. Customer service stinks as well as the refrigerator. I will never ever buy an LG item again. I did lose all my food, around 250.00 and the company acted like I was out of my mind for asking. The supervisor said our warranty ran out after 12 months. I advised her that the problem that caused my problem was under warranty and she flat out said, We do not reimburse. I hate them.

I purchased a top of the line LG model LRE6325ST and in the second year the convection fan gave out and then the bottom element. It is not safe to clean. Cut my hand trying to clean under the top display and again trying to clean along the bottom drawer. L(ovely)G(arbage). Looks so nice and such junk. Will never buy LG again. I got less than two years out of the LG. If I invest the same amount of money into the cheapest, most basic stove I can find and replace it every couple of years, I should get at least ten years or more of service for the same amount of money. I tried contacting the company, like that was going to work. The only help I got was to make me more determined never to purchase LG again.

I love having two ovens! The smaller pizza oven is great for most things, but having the larger oven with the convection feature is wonderful for my big family. The glass top is so much easier to keep clean than traditional burners. The self cleaning feature works wonderfully when you follow directions. After more than ten years, we are going to replace the heating elements because of uneven heating. I consider this an acceptable routine maintenance.

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I dont even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

Updated on 01/08/2019: After two failures and unsuccessful repairs, Asurion sent another repair company over. The repairman walked into the house and said I know what the problem is already as he heard the compressor groaning in the kitchen. After conferring with his boss over the phone, I was informed that they no longer will do repairs on LG products because LG does not pay their invoice. So not only does Home Depot continue to sell this junk, but the repair shops that would handle the extended warranty repairs will not work on LG. A couple of weeks later, Asurion (out of the blue) called and said that a reimbursement check was being sent. Could that be due to the class action lawsuit recently filed nationwide against LG?? So we got the check, disposed of the LG, and bought a KitchenAid that sits quietly in the kitchen, keeping things cool and keeping us composed. OH, and never a word from LG through any of this business.Original Review: Two Compressors in Two Months...LG is junk: We purchased this LG from Home Depot in December of 2016. It had great features, was very attractive, and large capacity. In November, 2017 we returned home to find the kitchen flooded and the fridge was warm. We called the Home Depot warranty company and a repairman came out two days later. They didnt have local repairmen so he came from 60 miles away btw. He said it was the compressor and he said he replaces LG compressors on a regular basis. Ultimately it took him 3 weeks to obtain one due to LG being out of stock on compressors. He installed it and the warranty company gave us a food reimbursement check. Two days later, the same thing happened! Spoiled food. Flood. Repairman showed up again and repeated the slow ordering process. Home Depot sent over a small dorm fridge just in time for Thanksgiving. Now the compressor is again making noises. LG is totally unresponsive to this; they would rather the repairmen make the repairs for them, that they are too cheap to do upon manufacture.

Stainless LG Dishwasher Model: LDF7774S - Stopped working suddenly this morning, made a funny noise when I turned it on. After reviewing the whole Manual, it still not working. I just called LG. They tried and failed with the diagnostic test. Since I bought it June 6, 2014 not in warranty. Paid $249 for service. Lets see what happened. I am very disappointed. The old dishwasher that came with the apartment worked for 25 years. I replaced it because I just renovated the kitchen.

We purchased an LG side-by-side refrigerator in 2011. The model was on sale. I wish I had seen the negative reviews here before purchasing! The ice maker often sticks (the water position). In the cube position we most often get crushed ice and few cubes. I find access to the on/off switch for the ice maker very inconvenient; a drawer - on which we keep ice cream containers - must be removed to reach the switch.. an awkward arrangement. And if we remove the ice drawer, getting the metal rod that protrudes from the back into the correct place can be difficult. Our experience hasnt been nearly as bad as many listed here, but I definitely would not recommend the LG to anyone.

Worst and Cheating Service from LG. Issue Started from Deepavali. I had complained regarding TV service before 40 to 50 days but still, the status is the same.My TV Model No. LG-LED/42LA6620 got a problem as the TV was not turning ON, regarding this I had complained and an executive told that they will come and diagnose the issue. After couple of days, he came and saw that there is a problem in it and told he will return in a couple of days and went. But later he did not return at all. He did not even receive our calls and we were in search of help, but nothing happened. Later I called to customer care and you people told that it will be done on chargeable basis. Even visiting charges should be beared by the customer. I agreed for that and requested for the executive at my place. And you people struggled a lot to arrange a person to my place but you people failed to do that.But we are the person who is suffering and ultimately our situation is like Wait or Go and as we got an expensive TV from you and fortunately or unfortunately I have got all LG brands in my house (TV, FRIDGE, WASHING MACHINE etc.,) and I am a promoter for LG product. But now am just afraid that how about future of the products I got. How the support and services for these products, am panicked. And after struggling a lot we didnt get any help from LG but we at the receiver end have to get our TV repaired and took that TV personally and went to the other city that is Hospet from Gangavathi for getting it serviced. After submitting that TV they told that it has to be diagnose and it will take a couple of days and we left our TV there and returned. After couple of days, they told that there is a motherboard issue and it will charge you around 7k to 9k.I told them to go ahead and service it. I want the TV to be Fixed. But trust me I have doubt on those technicians over there, I am having an impression that I am in safe hands or someone trying to loot us. But still, I told them to go ahead and service it. Later after a couple of days, I get a call saying that it will take a month to replace it. I told, Okay. Fix it as soon as possible. And later I get one more story that, We need bill sir as this motherboard is not available as of now, if you provide bill then we will look for depreciation and you can go for another model. Now am really frustrated and just cant control myself for simple issue, I am okay with taking TV personally to the service center, I am okay with replacing a motherboard, I am okay with money, I am okay with time. Now its a new phase. They are asking me to go for depreciation.But I managed my self to get the bill and submitted to them but until today am in the same situation and TV is in the same condition. Today 23/12/2017 morning when I called to the customer care, I get these type of responses ie., Sir you need to visit the dealer where you have submitted your TV, and, We cant help you in this, what the hell is this response from LG customer care, I made him realise that he is working for LG then he told that he will arrange call back. Later I called once again and narrated all the story to that lady, she told she will arrange a call back. Thank God that I got a call from LG but now they started with new story which clearly shows that they are cheating openly to the people.When I called in the morning and asked regarding the status of my TV, LG customer care people they told part is not available so it will take some more time. But after an hour I get a call saying that sir your LCD has problem as we are testing on your TV but there is problem in display. Now here we can see clearly, that from main office they are saying part is pending, and from Hospet dealer they are telling that, Sir motherboard we received and testing on it but there is a problem in LCD and it will be fixed with a charge of Rs: 24,000/- extra. If they tell us that its going to cost you more in which we can go for other options by dropping the idea of getting this tv repaired.This is so cheap activity done by you people to grab money or to drop the issue. If you people really need money/dont want to support then try to get it by earning with trust but not by cheating the innocent people, its our hard-earned money we spend on buy expensive gadgets by trusting giant companies. Now I am requesting you again to the experienced/some qualified engineer to look into the issue and solve it. Really LG is stepping back from giving services. Its really gonna affect the brand. I was promoter for the company but you people are making me to go for worst condition... If this is condition for few more customers then soon it is gonna be in helpless situation. I dont know what kind of engineers LG is hiring not capable to repair a simple issue then what for they hire a so-called qualified developers.

We have not used our new dishwasher because it leaks in front around door.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I dont use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me). She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.Updated on 11/29/2017: Here we go again with the same issue Im going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and its now almost 10 months later and its happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.

I purchased an LG electric range and refrigerator. An extended warranty was not purchased, as I didnt feel a $1400.00 range and $1700.00 refrigerator would require repairs in a 5-year period. The refrigerator has been problematic (leaks and broken plastic drawers), but it keeps the food cold. So well deal with the unsightly leaks and work to the best of our ability to keep our expensive wood floor dry. My current problem is my electric range. It quit working altogether, and by reading many complaints, the model is infamous for this breakdown. In speaking to LG customer service department, the only remedy she could offer is the name and number for the only repairman they have contracted in the Louisville area. An appointment was arranged with Universal Appliance, which was confirmed before I took 5 hours of unpaid time off from work. Needless to say, they did not show up. I was given an explanation and told they would be here before 10 am the following day (more unpaid time off work). It is 9:55 am and still no repairman. I am left with a non-working 2-year-old electric range and up to this point $150.00 pay deduction. I am disappointed in the sub-standard quality of my LG products and feel I have no recourse.

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

Cost was within our budget for remodeling and the style fit the other appliances in our kitchen. It also fit the dimensions of the area we allocated for the refrigerator. It was a good quality and had nice interior area to keep fruits and vegetables as well as enough space for all meats and drinks. The outside of the refrigerator matches the style of the kitchen and was easy to clean. But twirls have like to have water dispenser on the outside the refrigerator to access cold water and would have like the small door feature to not have open the full refrigerator to access simple things

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

The LG ice maker design is flawed (LG Refrigerator LFX25975ST103). I purchased the item new from Home Depot in 2010 and luckily with an extended service contract. Initially, the problem was the water dispenser. The dispensing button stuck and flooded the kitchen before I could get an LG representative on the phone. The ice maker would not function and was replaced after numerous service calls between September 2010 and January 2011. It has never functioned properly, always crushing most of the ice. This leads to a crushed ice dam that forms in the door. Eventually, one must clean out this mess. After being a slave to service calls in 2010, I decided to utilize my Home Depot extended warranty and attempt once more to have ice from this very expensive investment.A crack existed in the ice hopper and a very talented serviceman came to my home, analyzed the problem, and ordered a new ice hopper. The part arrived last week and since then, the same problem has existed. Now, I am unable to remove the ice hopper due to the ice dam in the door. This entire problem is due to the design. We keep the temperature in our home at just under seventy degrees year-round. When the left door is opened, the vents between the main refrigerator body and the door allow warmer air to enter the ice maker. The flap door that opens to allow ice to eject also allows warm air to enter due to the long length of the trap door opening, 5 seconds. This allows some melting of the ice that is trapped and crushed in the hopper to melt then re-freeze in the blades. Then the damming cycle begins once again.

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

I wanted to purchase all the same appliances for my remodeled kitchen. Big mistake, I will never buy a LG dishwasher or recommend ever again. Had trouble since the first day I used it. Does not get dishes clean and the control board took a crap immediately. Pure junk.

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

We purchased and LG refrigerator and dishwasher about 2 years ago. Have had nothing but problems with the refrigerator, but it is working for now. The dishwasher will not clean the dishes. Because it is out of warranty, I called to get a service appointment set up only to be told that the price which I had been quoted by two of their representatives had gone up over $100 when I finally got to the department which could schedule the service. $100 in less than three minutes? I was told that it was due to sales tax. Total nonsense as nobody charges over 60% tax and we dont even pay tax on service calls in this state!After calling back, I managed to get the price back down to what was promised and secured an appointment for the next afternoon. The next morning I received an overnight-mail package. It was the pump for my dishwasher which had arrived before the technician could even look at the machine. Obviously LG has had this problem many times before if they know the problem before they can even look at the appliance! Why was there no recall of the defective part if the problem is that common? This company is to be avoided at all costs. They will lie to you and will do absolutely anything to avoid accepting responsibility for their worthless products! If there were a negative number of stars with which I could rate them, I would.

Purchased a LG front load washing machine that has been leaking water for the past 4 months. Machine is still under warranty: 3 different service technicians visited home over 5 times and have been unable to repair the machine. The technicians initially claimed we were using too much detergent, till the last technician found a crack in the discharge hose and replaced it. Unfortunately, that wasnt the only problem as the machine is still leaking, but now worse than before. And now the leak is so bad, it resulted in water damage to our new construction home. Not only that, but the once quiet machine now sounds worse than before and the technician scratched up our unit.I informed LG again but still no result. From the very beginning, I pleaded with them to send a different service company to our home, but LG refused. I talked to customer service reps and even folks in their executive services department to no avail. After the first few visits, I began to ask for LG to replace the unit, again LG refused. After the leak caused water damage, I asked again for LG to replace the unit, but again LG refused. The machine is still under warranty, the service technicians have been unable to repair the unit, but LG still refuses to replace it even though the terms of the warranty indicate that replacement is an option.

The pedestal washer catches fabrics and causes damage. The front load washer is loud - with just 5 t-shirts and 1 beach towel seem to stress the machine. When the cycle gets to rinse/spin it produces loud thuds and disturbing noise. The dryer drum is bent, or warped, it has a raised hard plastic that hooks and drags clothing items while the machine is in dry cycle thereby causing threads to pull away from the garments. It has only been 6 months since purchasing the washer and dryer and the extensive damage is deeply disturbing and unacceptable. Meanwhile the company we purchased from is making every effort to avoid responsibility/accountability or remedial action.

I purchased a Kenmore Elite refrigerator Model # 795.77729700 in August 2007. It was made by LG. On February 2, the refrigerator stopped cooling; on February 3 a Sears Repairman diagnosed the problem as a bad control board which, unfortunately Sears no longer stocked. Was advised that Sears Parts would do a search. Next day advised that LG no longer had the mother board available. So I have a 7 year old refrigerator that has a defective control board (part number 6871jb1423g) that LG no longer stocks nor any other parts store in the USA (after a Google search). Sears has offered me a $500 discount (per my extended warranty) toward the purchase of a new refrigerator.LG has been no help at all. Terrible customer service. Why would any appliance manufacturer stop stocking a critical repair part after 7 years for an appliance that should last much longer? I can only suggest planned obsolescence. NO ONE SHOULD EVER BUY AN APPLIANCE MADE BY LG WITH THIS KIND OF POLICY ON PARTS. I was able to find a company that says they can repair the control board and have sent it to them to see if it can be fixed for $100.

The washer keeps tripping GFI which indicates a current leakage problem, that is, a DESIGN PROBLEM. Local techs and LG keep writing this up as an electrical breaker tripping which is a problem of shorting out, or over-amping, not current leakage. GFI breakers are required by electrical code in areas where water is present. The local techs and LG want to solve this problem by removing the GFI, thus violating electrical code in order to make their product work. Current leakage design problems dont improve, they get worse over time, further endangering customer safety.

First Im 5 ft 2 in, I need a stepladder to reach my close in bottom of washer, pain in the butt, then only 4 yrs old, a valve stuck on filling my washer to overflowing, it flooded my home, ruined my floors and they wont cover anything but fix the washer 2 weeks later, so I would not recommend this product. If I would have left and came back, my home would have been totally gone and my insurance I would have had to use and put out a deductible, and my rates would have went up or dropped because of the malfunction. It was a nightmare trying to get through to the number for your warranty, thank goodness Allen at Home Depot got the ball rolling for me, but would not recommend product or warranty. Next time Im buying the cheapest washer out there for the money in spent.

I bought model LFXS30726 for 2700 dollars 12 months and 2 weeks ago. Originally I was happy with it. It quit working last week. LG customer service said it was out of warranty and suggested a repair service not located anywhere in my state. I called a reputable local repair person who stated all their refrigerators are causing terrible repair needs and that the company will not assist them because they are not authorized repair service. As I said, there are NO authorized repair services in my state. I had to pay 300 dollars on my new expensive fridge and untold inconveniences only to call him back the next day because it stopped working again. Needed to replace the fan and then the computer board. This is such a piece of junk! I called LG to complain and all I got was a person who could not speak English intelligibly located in the Philippines. He refused to give me a person to call in the US. I will never get another LG product!

Purchased a home with an LG front load washer & dryer. Less than a month after move in the SMELL is offensive, nothing weve tried has helped. Weekly running of the washer with Bleach or Vinegar is a short term fix. What kind of company uses inferior parts, that SMELL like theyre rotting inside, while Charging huge amounts of money? LG Does!!!

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

We purchased a $3,000 LG refrigerator September 5, 2015. On February 17th it stopped working. Did not cool. We called our home warranty company, after two visits it was determined it had to be repaired by a certified LG technician. In speaking with LG to set that up, there is only one certified technician in the area. Called them twice to set up an appointment, they never returned the call. In addition, the compressor and all the moving parts are covered by a 7 or 10 year warranty depending on what it is. LG tried to sell me another one-year warranty for $475.00. Searched the reviews on the fridge we have, all of them stated problems with service (i.e., taking off of work to meet the repairman multiple times) only to have the fridge do the same thing within a six month period.Long story short - we went and bought a Whirlpool (made in the USA). BUYER BEWARE, stay away from LG. It does not stand for Life is Good - it stands for Lotsa Grief! I will never buy an LG product of any type - their customer service is beyond awful, their products are not top quality even though you pay a wheelbarrow full of money for them. Before we bought another fridge we called a repairman that we used before for another appliance and asked him what to stay away from - he said LG, Samsung and GE. I wish I had that information before we bought the nightmare that is sitting my kitchen which will be replaced on Saturday.

It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. Its white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

I had dealt with our old washer for years. It would become unbalanced a lot. Clothes would come out with washing detergent, dirt, food and baby poop still on them. We decided to buy a new set and not have to worry anymore. We paid almost $2000.00 for the pair. Its exactly like the old one except were out $1000.00. The dryer is fine. Love it, but HATE, HATE THE WASHER. Scale of 1-10 it gets a 1.

I thought I had the worst refrigerator experience ever until I read the other reviews of my LG French-door refrigerator. The following is a list of problems most of which occurred within the first year we owned it. There were so many that we didnt call for replacements under the warranty, which we should have done, but we really needed a whole new fridge and we never would have gotten one from them.The door seals dont work properly, so we have to check to see that the doors are shut. You cant open one door without the other opening! The produce bin, which is made of flimsy plastic, cracked and broke so that it wont slide on the track. The ice-maker takes forever to make ice. The water dispenser on door never worked properly. The plastic rim of shelves became loose and was about to fall off. The fridge light overheated and burned and melted the top of the fridge and the light bulb sockets (Im told a lot of LG refrigerators have this problem). The plastic cover over the light never snapped properly into place and we had to use duct tape to hold it on. It eventually warped from too much heat from the bulbs.I did extensive research online to find a French-door fridge that would fit into the space we have. We didnt have many choices and I paid $2200 for the LG fridge. I should have read the reviews first. I will never buy an LG product again and I have told all my friends not to.

For the last year I have spent $$ and time on repairing this machine multiple times from the drain pump to a board and now it is leaking water... We have only had it for 6 years... I called LG for support and it was a waste of my time... They couldnt help me, I knew more about my washer than the technician did. I have NO faith in LG and hesitant to ever purchase any of their products again!

Updated on 09/09/2021: Earlier this week, I submitted a review about my 2015 LG electric dryer. Today, after 25 minutes of trying screw extractors and the rubber band trick, an LG approved appliance repairman was able remove the front panel to determine the cause of non-heating heat element. Turns out that that there was an electric wire fire near back left side of dryer. A green wire which allows power to the heating element melted, sparked, and melted part of the neutral white wire next to it and there is black soot on the dryer lid. This could have burned down my home with my family in it! Now, have to have an electrician cut off the burnt part of the wire. But, this could happen again.Original Review: In 2015, I purchased a new washer front loading set, only to have to exchange the dryer for top loading model because front load models silicone collar would stink after each load even though I disinfected it after every load. The dryer has been great, but the heating element or thermostat died this August 2021. Worst of all, the dryer cannot be serviced because the factory installed door panel screws were over tightened. The screw heads cannot be drilled into to remove the screws to replace early expired parts. The dryer is now a nothing but a huge paper weight! Do not buy LG dryers. Contacting residential customer support almost impossible. I will be contacting the media should LG not make this right.

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

I bought the LG set about 11 months ago. For the first month it operated like a dream. Then it started leaving residue on my dark clothes...looks like streaks of lint or undissolved detergent. I have changed detergents, added less or more, used large loads and small ones, and nothing helps. I have to wash the load a second and sometimes third time without detergent to get it clean. Another problem is that if I wash anything with my darks that is even slightly lighter than black or brown, the dark dye is transferred to the clothes and ruins them. I have done the same thing for years with other machines without problems, but this one for some reason causes the dyes to transfer. I think both problems are caused by too little water being used. Have finally lost patience and will start the never ending cycle of service calls, I guess. I dont recommend this product. It does NOT save water.

At invitation via email from LG, I spent quite a long time writing a careful, truthful evaluation of my fancy still-under-warranty LG washer WM3875HVCA, which has had about seven or eight service visits. Both computer panels have been changed out; the water valve has been replaced; the door latch has been replaced; and still, the thing locks when I try to open the door post-cycle. Also, water continues to leak into the drawer serviced by the water valves, and the supposed anti-wrinkle option, which an LG representative told me directly on the phone is supposed to be constant for the eight hours as indicated, appears to do nothing. It is never on, whenever I check on it after a cycle.I had written a grammatically correct, no swear words, truthful review, and picked only two starts out of five. Would anyone like to guess how LG responded? They denied allowing my review to be published on their site, supposedly claiming it did not meet their guidelines. Um, would those guidelines include singing only praises of their products (i.e.. if you give a negative review, they dont want to hear it, publish it, or know of it)?I am completely disgusted with this situation. LGs email denying my reviews acceptance told me to submit another review as if anything similarly negative would receive their approval for site-publication.As long as I dont rave about this washer, I suspect they are never going to allow anyone to see what my experience has been because then, prospective buyers would take a pause before considering a similar purchase. Indeed, the only reviews, which I read, on LGs site are all glowing about my washer. Ha.

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

I purchased a top of the line LG refrigerator and after 1 year the front panel got very dim. Called LG Support and they told me they would not do anything to help. So I lived with the problem. A year later the front water dispenser didnt shut off. Called again, there are only two of us in the house so the refrigerator is lightly used, we should not have any problems in the first 2 years. Again I called LG and they would not do anything for me. Basically once they got my money they could care less about their machine and their name. I would never, I mean never buy any LG again, they produce junk for a high price.

Many LG Models with the Linear Compressor have failed and settlement to a Class-Action Lawsuit has been reached. But, any compensation will pale to the hassle and cost of your refrigerator failure. Here is my experience: 11/17/20 - My LG refrigerator stopped cooling. It is 3 years old and still under warranty. 11/19/20 - contacted LG and requested service under the warranty. LG contacted a service company and set an appointment for Monday 11/23/20. 11/20/20 - The service company called to inform that the service technician would not come until Tuesday - 11/24/20. 11/24/20 - Tech failed to come within prescribed time, and no courtesy call from the service company. I called the service company and was told they will try to find out where the tech is and call me back with info. By 8:00p that night, no call was returned. Called service co and left message to call me back. 11/25/20 - No call from service co by 1030 am, so called LG again to request service. LG re-contacted same Service provider, and stated that I would get a call to set up appointment that night. LG made Complaint #: ** 11/25 at 2:00pm - Still no call from provider. Called provider again and was told tech would arrive between 5:00p to 8:00p.11/25 at 6:00pm - Service provider called to inform that tech was cancelling again. They could reschedule for another time after Thanksgiving. Told service provider that I will recontact LG, as the service provider was not reliable and confidence to have the company on home site was gone. 11/27/20 - Contacted LG to request service from another provider. Was told it will take an additional 3-5 days to send my request to Field Services before I can get another schedule. Informed that this run-around has gone on too long - Thanksgiving food (hundreds of $$$) are spoiling. Requested LG to replace refrigerator now. LG stated that would not do so until they get a Technician out to look at it - yet as of now that isnt even on the schedule. As of now I own a $5000 bread box.

Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

A few months after getting the range, the knobs started breaking. Like a good homeowner, I started repairing them, with epoxy, then tape reinforcement with epoxy and finally... after a while, I just couldnt repair them anymore. The design and materials are just plain wrong! Im a mechanical engineer and I can clearly see the design and choice of materials is faulty. I called LG and after an hour of conversation, they sent me out a complimentary set of replacement knobs, free of charge/ONE TIME DEAL. Well, those broke within 3 months. I called them back, and after being on hold for 45 minutes, the supervisor said, There is no point in continuing this conversation. We will not do anything about the breaking knobs and hung up. This is very frustrating. There has to be a recourse on this. How can we hold them accountable for selling a faulty product? Arent there consumer protection agencies specifically to protect us from irresponsible businesses such as LG?

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

I have had to stop using my LG microwave (LMV168OST) as the plastic frame around the door glass and handle has fallen apart. I already replaced it with a new one a couple years ago and the same issue happened again with the replaced one. This seems like a safety hazard and I am sure other users have had this happen. Poor design of the door and frame...

I have only owned this LG for a few months but the drawers and side bins are chipping. I have several pieces that I will try to glue back on but now it is only a matter of time before I break a drawer. I wish I had realized this before I made such a major purchase. Please note: This a replacement LG as the freezer on the original failed within one month of purchase.

This is a new LG Top Washer. 2nd call to Repair. Awful

Washer does not get clothing clean. Washer does not fill the tub with enough water. The water does not even cover the clothing. The sensors are worthless. Cycles takes much longer to complete, yet clothing is not clean compared to my previous cheap agitator washer. I called the help desk and they told me it was a problem with the washer. For larger loads in the dryer, I sometimes have to do 3 one hour cycles.

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

We bought an LG gas stove LRG30355ST back in 2009-2010 and after a couple of months, the knobs started to crack in the back and falling off. Have had to pay for extended warranty to cover the cost, 106$ a knob is crazy. They just keep braking because they are made of plastic in the back instead of metal. We are on our 3rd set of knobs now.

Bought a $2600 LG refrigerator 3 years ago. It no longer cools and has ruined the contents twice. First repairman refused to do any warranty work for LG. Second repairman said that parts are covered under the warranty, but labor will be $390 - $450. THIS IS THE BIGGEST PIECE OF JUNK THAT IVE EVER PURCHASED. I wished that there was a Lemon Law for refrigerators. Both repairmen said to stay away from LG refrigerators. Not only are they a piece of junk, but you cant get parts in a timely manner. It appears, from reading the reviews, that this is a common problem with LG refrigerators and it looks like the compressors go bad frequently. Im switching to Magic Chef or other Whirlpool brand. I hate to throw away a three year old, $2600, refrigerator, but Ill never trust this or any other LG product again. No wonder LG doesnt participate in this website. My Advice: DO NOT BUY AN LG REFRIGERATOR UNDER ANY CIRCUMSTANCE!!!

We bought LG French Door Refrigerator in 2012, ever since then we kept having issues and paid for Repair. I already spent over $1000 on repair within 5 years. And my Refrigerator is no longer useful without new compressor installation. Now Freon gas leak, compressor fail, with out of warranty, I need to pay almost $460 again for New compressor installation. Customer service is not organized; they give few numbers of authorized service center which they do not install compressor or not in service in my area. I Spent time on calling back to customer service several times. Well, now we need to dispose crappy refrigerator and will pay for a new one. Do not buy LG Appliances. They have no customer service and they do not care customers time.