Purchased heavy duty dual steam washer and dryer in 2008. Recently got some error codes that we could not fix. Had one service company come in and they could not figure it out. Had a certified Whirlpool company come in and they could not figure it out. They called Whirlpool technicians and they were even unsure of what is wrong. Said they could keep ordering parts and trying them to fix the problem. And of course I would be responsible for the parts. And no guarantee it would be solve the problem. Called Whirlpool direct, to no satisfaction. They said they could send the same company out and have them call the tech line while on site and try to troubleshoot the problem. However, would have to wait another 3 days to get him out. Been a week without washer. I have had washers bought previously last over 10 years without any problems. If these machines are breaking or control boards are going out after about 4 years, then Whirlpool has a bigger problem. Whirlpool supervisor was only offering to maybe a discount on the parts needed, without even knowing if they could fix the problem. Seems to me like they really dont care. Very dissatisfied, will definitely not recommend this product to anyone. And if it ever gets fixed, I am going to sell them immediately.

I bought my new Whirlpool Duet washer and dryer in November 2011. Washer was loud from day one, but I never owned a front loader and thought that is how it was. Then someone told me that meant the bearings were bad, so I called. While still under warranty, they did replace; and I had to wait 6 weeks. Then a few months later, it started leaking. I had the extended warranty, and A & E came out and told me the bearings failed again. And now, I get a check for $750. But the machine cost more than that. Do not buy any Whirlpool, Maytag, or Kenmore. They are all made by Whirlpool.

I purchased a Whirlpool dryer Cabrio (model # WED7300XWO and serial # M03028918), which has had several issues. We had to replace the felt around the dryer tube twice, replaced the dryer tub itself twice, we had the air flow stop, and now the heat has stopped. Thank goodness I purchased an extended warranty, otherwise who knows what these repairs would have cost. I think I got a lemon. I have had multiple repairs, and days of not being able to use our dryer.

My wife and I bought a Whirlpool Cabrio washer and dryer set in 2011 and now the washer has an error code of F7 E5. I spoke with an appliance guy and he says that it is going to cost up to $450 to repair it. The wash cycle does nothing, it just sits there and then it goes to the next cycle. I have grown up in a household that had washing machines that lasted many years. This is a joke. Why am I having to buy a new washer in 3 years? I dont understand. Whirlpool knows that this is a problem and they should step up and do a recall or some kind of discount towards a new machine. This is ridiculous.

We bought a new Whirlpool Cabrio Platinum washer and dryer in July of 2014. We were continually finding wet areas in our clothes after they were supposed to be dry. We finally called Lowes where we purchased the set. We had bought Whirlpool appliances about 10 years ago and were pleased with the product as we never had any problems. Lowes sent a service technician on September 12th who checked out the dryer and told us there was nothing wrong with the dryer, but the vent was unsatisfactory (he was from A&E Appliance Repair). He said there was nothing he could do and charged us around $148 for the 14 minutes he was here. We checked out the vent and found it to be working satisfactorily, but we continued finding wet areas on the clothes that were supposed to be dry. We continued to call Lowes and finally spoke to Amy at their Headquarters Customer Care Dept. with no positive results. We then called Whirlpool, and they sent someone who replaced the steam dryer valve which he said was leaking in November (it took another month to get this part). It is now January of 2015, and we are still experiencing wet spots on our clothes even worse than before!

I have the Cabrio model WTW6400SW2. I have had it for 5 1/2 years and have been happy with it up until several months ago. The F1 would come up when the machine would lock and just start to fill. I could pause it and start it again, and it might do this 1 to 3 times. It would also do it on the rinse cycle. I have been using it because I did not want a repair bill right now. The machine was also starting to make noise when it was spinning. Well, I just happened to break my dryer yesterday so I thought I would get the washer fixed also. Well, the repairman said that the controller would cost $200 for the part, and then he said the pump roller and bearings were going. By the time you add on labor, he said, “You might want to buy a new one.” He told me that Whirlpool has completely changed the washer now because of all the problems with them. He told me to look it up on the computer, and maybe there would be a class action suit. After reading some of the reviews, I will not buy another Whirlpool again.

I have been extremely dissatisfied with the Whirlpool Cabrio washing machine!!! I tried to take it back and Lowes would not let me return it because I had had it for 6 months. It doesnt put enough water in the machine to get all of the clothes wet. It doesnt get the clothes clean and it leaves some kind of lint residue all over dark clothes. I am only able to put in 1/4 of the clothes I put in my Maytag washer which I loved, but it wore out. I am also short and it is so deep I have to use a stool to get up on to reach into so i can reach the bottom of the machine. Even though it is a huge tub, I can only put a few pieces of clothes in it to get it to clean the clothes. It is a very poor design and needs to be recalled!

In January 2021 I purchased a front load Whirlpool washer and matching dryer. They were delivered on February 6 2021. The first load we found water on the floor. I thought I didnt close the detergent drawer so I proceeded with the next load. Again I found water this even through the ceiling tile in room below. So with the next load I sat in laundry room to see what was happening. When on the rinse cycle water shoots out the front of the dispenser drawer.Contacted service, they sent repair man. He ordered new parts and I waited over 3 weeks for next repair call to find out that whirlpool had part all along. Repair man came again and still no resolution to issue. He was told to order same parts again - still no resolution yet again. I fought with Whirlpool till they said they would give me a new machine. Now fighting because delivery people wont uninstall 1st washer and install new machine. Today is June 28 2021 and I still DONT HAVE A WASHER TO USE. I havent even used the dryer yet. I have $3400 and numerous hours with Whirlpool trying to resolve this issue! Can you help? Whirlpool continues to string us along, telling us to be patient, theyre doing their best.

I purchased a washer and dryer through Best Buy. I had already decided on what I wanted and have purchased Whirlpool appliances in the past including washers and dryers. I tried other brands and was disappointed so I wanted to go back to using Whirlpool w/d. I was encouraged to purchase this set because it was on sale. Worst mistake I ever made. I am so disappointed! I wish I could go back and do over. I would have gladly paid more for what I had wanted instead of saving (supposedly) a little money. I personally think they were trying to get rid of these models because they are awful and I have had so many problems doing a job I already dont but this set makes it worse. The washer is constantly off balance I think because you have to be so strict in how you lay in the laundry to the washer! Now the dryer takes even longer to dry my clothes than my twenty year old set (Maytag) which wasnt that bad. Is there any kind of trade-in I could do model: WTW4900B to get the set I really wanted (the models with glass top on washer and glass door on dryer)? I purchased this in April 19 of 2014. I hate it!

Whirlpool Dryer Model #108409 - This dryer has given me problems within a year of purchasing it. I thought that I was investing into a good product by paying more money, $1677 to be exact. Technicians have been to my house on three different occasions and yesterday the repairman wrote that the dryer in not repairable. Badcock Furniture store in Hinesville, Georgia said that they can do nothing. BWG, who is responsible for the warranty, wants to charge me to have it repaired even against the report of the repairman saying its non repairable. VERY FRUSTRATED WITH WHIRLPOOL... I will never by another Whirlpool product. I bought this product in April of 2012 and it did not make one year before it started giving us problems. The repairman also said that the dryer was probably dropped in transporting it and it could not be detected from just looking from the front view.

Ive read the reviews on this appliance. First of all the all of the washing machine being manufactured are designed to save energy and water. The water is loaded in the machine based on the WEIGHT of the clothes. the washing machines no longer have the features to (small, medium, large load) so the consumer can fill the machine. Having said that, most sales representatives will tell you appliances manufactured today are no longer designed to last 15-20 years, although they are way more expensive than the workhorses made in the past.I got rid of my fancy Samsung washing machine because it broke down at least 4 times within the first year of purchase and decided to go with the whirlpool because Ive had a workhorse in the past that was worked excellent. I love the fact the washers no longer have the agitator in the middle which allow me to wash my king sized bedding without the machine becoming unbalanced or making a lot of noise. So far the Whirlpool Cabrio washer and dryer is working very well. Id rather give the Whirlpool a chance any day over the new johnny come latelys, which are more aesthetically pleasing to the eyes but are failing miserably in performance. I also love my Cabrio 8.8 dryer. They both work better than the Samsung models I got rid of.

We are on our 3rd washer and second dryer in 10 years. Our latest replacement (Whirlpool Duet Washer and Dryer) was purchased 3 months ago and is already broken and now we have been without a washer for a whole month. Not only do they have issues with the control panel and latch, but they smell. The dryer also had a control panel issue. Trying to get our units fixed presented even more problems and wrong parts would come in, with weeks going by without parts/service. Apologies and sympathies expressed on the phone are not enough. When you buy a matching set and only one breaks, you tend to replace the matching unit, which we regret and we went back and forth with our washer and dryer. I would never recommend a Whirlpool product after this. We finally got a replacement today and due to more poor communication on their end, they could not hook up. My new washer sits in the laundry room, and I hate it before I even get it hooked up.

I bought a new top loader Whirlpool washing machine. Water would not drain enough so that the clothes could be dried in the dryer. It does not have the thing in the middle that you put your clothes around. My clothes get tangled together all the time. A repair person came and said that I needed to load the clothes in a different way. Different from what the salesperson told me. Still tangled and still not dry enough to put in the dryer. I have to use the drain spin cycle every time!!! My dryer still takes 120 minutes to dry a load!!! Second repairman comes and tells me I need a new computer system and I will have to use the laundromat. A month later they tell me they cannot get the computer and will replace the machine which is still brand new. Bring new machine and my clothes still will no spin enough so that they are dry enough to put in the dryer!! So sick of this and will never buy another Whirlpool product again!!!

Nice looking, prices very fair for quality product. Options are always good. My mom used Whirlpool. That thing that goes in the middle of the old time washer is now gone. That thing would rip or stretch out clothing bras. Anything that was nice it would make it look horrible. Ive had my washer and dryer for 6 years and they still work like new. When shopping for a washer and dryer I do look for capacity, energy efficient and the brand. I prefer to stick to the old school brands just like my mother did. I must admit that I do love the fact that it is an HD high efficiency washer. The deal-breaker would be a low quality construction made a washer or dryer nobody needs to have problems with it. If youre spending that type of money you need to get good quality items.I love my washer and dryer. Theyre both and white color. Its a Whirlpool Cabrio with HD High efficient load energy saver and H2 wash system. The washer has a lid with a see-through glass which I love. My dryer is also a Whirlpool Cabrio steam with a resource saver that gives me a lot of different options as far as my clothing is concerned on how I need it dry.

We purchased the Whirlpool Duet (front loader) washer and dryer in 2005 from Best Buy. We had many problems with the washer leaking around the front door. After several visits, Best Buy (in 2007) said we could pick out a new washer. We picked out the Whirlpool Cabrio. About 2 years later the mother board had to be replaced on the Cabrio. We are constantly getting F codes and have to unplug the washer several times for it to reset. It also sounds like a plane getting ready to take off and from what I read that repair is very costly. It has been leaking as well. I contacted Whirlpool today and they informed me that there was no recall on the machine and when I told them that there were many complaints for the same issues online, they said they do not base their recalls on blogs and to fix the problem, I would have to incur the cost. This machine is the biggest piece of junk that I have ever owned. I will be sure not purchase a Whirlpool in the future!

We bought a Whirlpool washer (Model # WTW4900BWO) and dryer (#WED4850BW) and within 2 months I was having problems with the washer AND dryer. Every time I washed a load of clothes, the clothes would have some yucky stuff hanging all over it. I called Whirlpool and was told to try setting the washer on 1 Rinse with Softener even though I never use a liquid softener. Their suggestion did solve the problem, but why doesnt a brand-new washer work the way its supposed to? A short time later, my dryer buzzer stopped working and the knob would not advance when set on the Energy Preferred setting. I called Whirlpool again and was told they did not have a service technician in the area where I lived and that it was not likely that one technician would come on the same day to service both machines. I asked why they would sell their products in an area where they were not willing to service them and they said that is the choice of the store that sold it to me. Then they told me there was a service technician available about 40 miles away and they would fax the order to them so they could contact me. The technician who came did look at both machines and was able to determine that the control panel needed replacing on the dryer, but was not able to do anything about the Rinse Option problem on the washer. He suggested that I continue to follow the recommendation of Whirlpool as long as it works. I can do that, but Im not happy that a new machine does not work the way its supposed to. He also recommended NOT using liquid laundry detergent or fabric softener in my washer because it contains animal fat and can build up and cause problems. Nowhere in the manual did it say that. He took the washer apart and showed me how it was already building up under the washer basket. I told the technician that my laundry has had an unpleasant odor to it when it comes out of the washer and even after it is dry. He said that might be because of the small amount of water that is used in the energy saving washer. If these problems cannot be resolved, I consider this washer to be a lemon and hope it will be replaced with a new one. If I had to do it all over again, I would buy a traditional washer. I liked the idea of conserving water, but not if my familys clothes stinks.

I have had this Cabrio washer and dryer for two years now and I would do better washing my things by hand. Save water, sure there is none!! I have a glass lid and I actually stood there and watched a cycle and the clothes on top never even got wet!! My whites are now gray!! Called the company to get nowhere. I am going to buy an old-fashioned washer that actually uses water. I tried to be eco-friendly but I dont like dirty clothes!!

Literally from day one I had an issue with my Gold Series which was aggravating but at least it was on warranty. Then 2 months out of warranty I had another problem, a leak. Now no water circulation. I think it is maybe 3 years old. What a piece of junk and my Whirlpool washer and dryer? Not much better. I will never buy another.

Unfortunately, I can not rate this machine LESS than one star. I would rate it ZERO. We purchased the Whirlpool Cabrio washing machine model WTW7800XW0, 2 1/2 years ago in 2011. Since that time, we have had nothing but trouble from this machine. The machine basket gets off center when you have heavy items in there like jeans or a large load of towels and just stops working until you raise the lid and even out the clothing in the basket. If you wash something like a throw or a set of sheets in it, they get all twisted and wrapped around the thing in the center and end up in a big mound. We have had the glass top lid replaced on this machine TWO times over the last 2 years because the plastic frame on the lid around the glass cracked and broke and became warped in a raised position. This caused the machine to stop working because the machine will not wash clothing unless the door is locked down, and the door cant lock if the lid is cracked and warped and broken. So you have to set something heavy on top of the lid to get the lid to lock so you can wash a load of clothing! TWO times we have had repair people out to our home to replace the lid and now the lid is cracked and broken again, for the THIRD time! This is THREE broken lids in just over 2 years. Unacceptable!! The hinges on the lid that attach the lid to the machine are also rusted. This rusting has happened on all the lids that we have had replaced in the last 2 years. I will never, NEVER purchase another Whirlpool product again, EVER. Their products are inferior quality and JUNK. We have the Whirlpool dryer also to match the junk washing machine and the quality is just as bad but we are living with it because we have no choice right now. It takes 2 hours to get a load of clothing dry and forget drying jeans or towels; it takes forever! Whirlpool makes a dreadful product and their customer service is even more dreadful. =(

Bought a Whirlpool washer and dryer in 2/2013. In 5/2014, the washer went out of balance, but corrected itself quickly. Since then, it sounds like a cement mixer during the spin cycle. It took one month to get someone to come out and look at it. Apparently the bearings went and the part alone costs $450! Add another $250-$300 for labor and I could buy another washer. We called Whirlpool, who were unwilling to do anything to rectify the situation, i.e., replace the washer, send a replacement part, give us a discount on the replacement part. We didnt buy the extended warranty because who would think that a brand new washer would crap out after 15 months... and theres only the two of us.Not like Im washing clothes for a family of 5! I only needed a new washer/dryer because I moved out of state and didnt want to move the ones I had. Regretting that decision. Its unfortunate that there has been a decline in the manufacturing of goods to the point that they can be considered a throw away item. Will NOT be replacing this with another Whirlpool.

I’m a 69 year old married man who has probably owned about 8-10 clothes washers during my life. I purchased my first Whirlpool washer about 1 1/2 years ago (Cabrio - model WTW8500DC2). It began leaving sediment on my clothes immediately, even though I followed the specific washing instructions. Whirlpool sent 3 different repairmen to fix the problem, each indicated there had been problems with this machine. None were able to fix the problem. When I called Customer Service for the 4th time, they refused to discuss the problem. They said there was nothing wrong with the machine, it was my problem, I must have too much “lint” in my clothes. Haven’t had that problem for 69 years, but this was their way of handling the problem. They refused any further help. I would discourage everyone from buying a Whirlpool product. I absolutely do not back their products. You are on your own!!

Whirlpool Duet washer and dryers extremely silent and energy efficient. However the wash time can be reduced, it typically takes 40 mins for a full load to wash. The dryer filter lining is fragile and breaks quickly.

The dryer lint screen is located at the door base. This is placed incorrectly, in that if you have any lint on screen it attaches to wet clothes. The screen should be located at top of dryer for a less messy clean up process and away from your clothing.

Whirlpool Cabrio - I have had the same experience as those others that have written reviews - over $1,600.00 (on sale) - approximately 3 years old and I was just informed by a service repairman that water has leaked from the center of the tub into the motor and it is trashed. I went to the Whirlpool website to chat with a representative and they are sorry but unfortunately, we cannot guarantee there will be no repairs or parts replacements needed as components do deteriorate or fail on occasion due to factors over which we have no control - they went on to say that since the washer is approximately 3 years old there would be no assistance that we would be able to provide toward repairs. I agree that a class action suit should be considered since Whirlpool is taking no responsibility for a machine that costs too much - makes your clothes smell and lasts for such a short time. Highway robbery!! The dryer is no better but at least it is still working (today anyway!).

I have recently bought a Whirlpool Cabrio washer/dryer combo and I wish I had read your reviews before doing so. I spend quite an amount of time washing, re washing, rinsing dark clothes to end up washing them by hand as the washer leaves unsightly white streaks on them. I have tried switching from hot water to cold, using very little detergent, buying clear detergent, then organic detergent, extra rinsing, etc. to no avail. Very frustrated and disappointed. I would gladly join any class action to stop Whirlpool selling these useless but expensive washers.

I purchased top load washer and dryer from Lowes last week. When I was washing clothes the first time 12/4/18 (the day Lowes delivered) I washed in quick wash setting, machine was showing me all stages of the wash on the progress lights. It took about one hour for one load. Today 12/11/18 I spoke to your customer service associates Trina regarding the issue with my top load washer wed4815ew1 serial m82572023. I was told a technician is schedule for repair tomorrow. I try to quick wash two loads, washer progress light only went to wash mode only. I had to press start/pause, select drain and spin to remove excess water. I started 8:30 am and finish around 1 pm. I was waiting for the cycle to finish, twice all progress stages light went blank. I have no idea when it will be done. Machine made noise, not spinning, no water in it. The dryer wtw4816fw2 serial c84621285, I dry at energy prefer setting, when the clothes was dry, dryer continue without the buzzing signal to stop. I had to keep watch of the time and turn it off manually so it not energy efficient when I have to monitor when clothes will be dry.

This is an AMAZING dryer. Probably the best I've ever used. My husband & I live in a mobile home so our main reason for purchase is the fact it is VENTLESS & it's compact. The dryer is so quiet. You can hardly hear it with a tv going. It doesn't take any more time to dry than another modern dryer. The end result are damp clothes, however there is enough steam and heat left in the bin at the end of the cycle to where if you fluff the clothes they'll be dry in a matter of seconds. The dryer acts as a dehumidifier by capturing moisture from the air it uses. All the features are up to date and easy to figure out. It's worked extremely well since we've had it and I'm happy to say we LOVE IT!

We have had the Whirlpool Cabrio washer and dryer for 4 years now. Let me start off by saying the first 6 months was wonderful. Then after that, the machines were breaking down every time we turned around at the worst times. With 2 adults and 4 children, you see my point. We have had a repairman at our house to fix these machines 6 times and now, we are getting a code on our washer that is F1. Looking up codes online shows to be the computer system of the machine and a $400-$600 repair, might I add. Please save your money and buy a better and more dependable set than Whirlpool. Washers and dryers used to last 20-25 years, or so my parents and grandparents did. All of the manufacturers are building cheap junk so we can buy them more often.

We bought this washing machine from Lowes 5/15 and from the beginning have noticed that clothes especially dark fabrics come out of the washer with white fuzz or sediment on them. They need to be washed again and the fuzz isnt removed with a lint brush. I called whirlpool and they told me to use fabric softener. I dont like adding chemicals to my wash due to a skin condition. Lowes say they have never heard this complaint but clearly others have experienced this problem from the above reviews. Dont buy this washer. It doesnt clean your clothes. The only thing the customer representatives from Whirlpool wanted was to sell me an extended warranty. Why would I want that when the washer doesnt even clean clothes?

FRUSTRATION!!! It is unbelievable that even appliances have become DISPOSABLE! Where are the days of when our parents bought well made appliances that LASTED 20 years with NO problems??? There was satisfaction knowing that a purchase of an appliance was $$ well spent! These days it costs MORE to replace parts than IF you purchased a brand new machine! We purchased BRAND NEW Whirlpool Duet Sport Washer AND dryer in 2007. The washer has been repaired a total of 5 times and the dryer 3 times!!! IN A SPAN OF 10 YEARS! Are you serious?! With the $$ spent on warranties/ labor/ parts: WE could have purchased new appliances. What is WRONG with this picture? IT IS ALL about making money on REPLACING PARTS/WARRANTIES/LABOR!!! Forget the consumer that is spending THEIR hard earned money to buy the appliances initially. Short of going to a laundromat, the consumer needs to purchase a washer & dryer. So I guess it is a vicious cycle of REPAIRS/REPAIRS AND MORE REPAIRS!!!

Whirlpool Cabrio WTW5600XW - Bought the washer/dryer set on May 13, 2011. The dryer has not given me any trouble. The washer on the other hand has been awful! From the very beginning, I noticed the washer was not getting my familys clothes clean! If one of my children had gotten anything at all on their clothes, I would have to wash about 5 items of clothing to even have a chance to get it clean! Doing this did not always work! I usually send my really dirty clothes to my mother for her to wash in her old style washing machine with an actual agitator! They always came out clean when she washed them! Also, please do not attempt to wash comforters, sheets or any bedding in this washing machine. It does not clean them! When you take them out, they smell worse than when you washed them and have wet and dry spots all over! Oh, and they are still dirty! It is now May 8, 2013 and my washing machine does not wash or agitate anymore! I called Whirlpool and they can only offer 2 options. A repairman for Whirlpool in my area will come out for $129 to diagnose what is wrong. This price does not include parts or labor! My other option is a flat $300 where this will pay for everything along with a 1 year extended warranty. So with the $300 option, this will put me paying about $1,000 for my washing machine! This is ridiculous. My washing machine is only 2 years old. I should not have to be repairing already! Do not buy this washing machine. If you do, definitely purchase the extended warranty and be ready to use it!

I purchased a new Whirlpool Cabrio set, in 2009. I bought the top loading washer, and matching dryer. Since 2009, I have had the washer serviced FIVE times. Bearings, water pump, F1, F2, ul codes, and a few other things, I honestly cant remember. I love this capacity. But that is all I love about this machine. Today, the water pump went out again. I have been reading online regarding loose coins making their way into the drain pump, the hose, and other parts of the washer. I am diligent about emptying my pockets, but, obviously, someone in the house is not. There should be a trap for the coins, buttons, and any other debris that passes through, but, clearly there is not, and it appears I am not the only one with this problem. I am so frustrated. I paid almost $3,000.00 for this set. It was my very first brand new set and I have had so many problems with this. With all of the problems and all of the complaints, and so many similar complaints, why is Whirlpool not acknowledging them? Why are they not doing anything about it? Side note, my dryer works fine.

I bought the Whirlpool Cabrio top loader set in 2006. Honeymoon was over after the first year and I had to change the dryer element then the washer with the F51 code six months later. Last year, I had to replace the heating element again! For the last six months, I have been dealing with the dreaded UL on the washer. I cant afford to pay a technician $100 to come out and tell me whats wrong let alone what they will charge to repair a problem that, from the looks of this message board, will never be fixed. I have no choice but to get it fixed in order to sell the ** machine. I paid $1400 for this brand new set and have already invested $500 in repairs. How is this possible? I had a 20-year-old machine prior to this and never had an issue. There are lemon laws for cars, why arent there any for appliances over a certain amount? How in this day and age can a company be allowed to sell such garbage? I will never, ever buy another Whirlpool appliance as long as I live. Any other brand can have my money any day.

I have always purchased Whirlpool products and when we were hit with a flood I had to purchase a new washer & dryer. Naturally I bought Whirlpool. I have regretted this purchase ever since. I wish I had known about this website before my purchase & been able to read the reviews. This washing machine is the worst appliance I have ever purchased. The clothes get clean SOMETIMES. It takes FOREVER to do a normal size load of wash. I will have to think long and hard before ever buying a Whirlpool appliance again. I cant believe you ever made such an inferior product. You should be ashamed of yourselves for duping the public.

We purchased a Whirlpool washer/dryer set 19 months ago and the washer just stopped working. Our trusted fix-it man came out and diagnosed it as a spin bearing problem assuring me it was not anything we had done. He stated it was a defected part or Whirlpool had never put grease in the bearings. A 450.00 part not counting diagnosis and labor. When I called Whirlpool, the first response I got was that they were sorry but we didnt buy the extended warranty, and of course the warranty it had was only a year. I asked to talked to a supervisor and finally she agreed to supply the part, but I was still responsible for the diagnostic and labor fee, which will be a couple of hundreds of dollars! Not happy with Whirlpool and will NEVER buy any product with their name again. Beware consumers!!!

About five years ago, I purchased a top load Whirlpool Cabrio washer and matching dryer. For the past couple of years or so, this washer gets out of balance every spin cycle. It sounds like a mac truck running through my house. At this time, I do not have $300-$400 to buy a warranty when I feel that this problem is so widespread (via internet complaints) that Whirlpool should fix this problem. I replaced a perfectly working 13-year old Maytag washer simply because my dryer went out. I have contacted customer service with no results. I recommended this washer to my neighbor about a couple of years ago and now I am sorry I did. Little did I know that three years in there would have to be a repair. As you know, this isnt a bottom of the line cheap washer, therefore, I wouldnt expect it would be acting like one after this period of time. I asked Dave who at Whirlpool cared and basically, he had no answer. I told him that I would expect a company as large as Whirlpool to have people who have the job of searching the internet to see what people are saying about the company and if they did, they would know this was a problem with these washers and would initiate some sort of recall. This is such a bone of contention at my house that I wish the thing would just die so I had to go buy another (and trust me it wont be a Whirlpool). But rather, I get to listen to my washer thrust throughout my house every load I do.

I have had my Whirlpool W10280546B HE washer for 1 1/2 years. For the last year, I have had constant problems with the washer leaving a large amount of residue (in spots) all over my laundry. I have always run my washer as instructed, and I only used HE detergent in the correct amount. This residue appears to be fine lint, but may be lint combined with detergent.I have used the washing machine cleaning tablets and powders, but this has not helped at all. No one seems to have ever heard of this problem. I have to clean off these spots which cover approximately 1/3 of each article with every washing. The dryer helps get some of it off, but not nearly all of it. Any suggestions besides buying another washer of another brand after only 1 1/2 years?!

I have had my washer & dryer about 12 yrs. It has given me great service; however the spin mechanism on the washer stopped one month ago. It was replaced thru my home appliance warranty. I need the front loader style because Im disabled now, and cant take clothes out of washer. My previous set was Kenmore & it lasted 20 years. Looking to purchase in 2 months.

Whirlpool Refrigerator Freezer WRF560SEYB01. Purchased the Whirlpool Refrigerator Freezer in 2012 at Sears. Ran okay for 2 years. Bottom freezer door came off the track. Called Sears. Sent out repairman for $200 to replace the door. He did not check the ice buildup on back of freezer. Next problem, severe ice buildup, loud noise. Used hair dryer to melt ice and took the blower fan out of freezer. Solid ice on all the blowing fans and found a chunk of solid ice. Freezer no longer made the noise until the ice built up again. Now, it continues to build up and we have to use the hair dryer every two weeks. A refrigerator should last at least 10 years. This model doesnt even warrant a rating of any kind.

My new Tridel Condo came with a brand new Whirlpool washer and dryer and the washer has not been working well since the beginning. After several service calls the repairman finally gave up and now were getting a new replacement. However its been a nightmare working with them trying to get this washer replaced. The Whirlpool delivery team and the service team cant seem to coordinate a time together for the replacement. We had to make a first appointment for the service guy to uninstall the old unit, the second appt for the delivery guy to drop off the new unit and pick up the old and a 3rd appt to install the new unit. Each appt has a 4 hour wait window. This is their standard procedure, which is totally inconvenient to customers. To make matter worse, the delivery guy came too early for a condo delivery (before 9 AM) and told us he will be back the next day. And he didnt show up. It looks like now we actually have to have 5 appts (including the 2 missed appts by their delivery guy) to have the washer replaced. All the time I wasted waiting for this delivery is worth more than the washer itself. What would be 4 hours X 5 appts = 20 hours. This is the worst customer experience ever. After 3 months of constantly calling Whirlpool and still no washer. Whirlpool needs to hire some competent people who actually care about servicing their customers.

We have front loaders. Far, far less damaging to the clothing than a top loader with agitator, would never go back to top loader. That comes with a caveat though. There is a difference you may not realize between the two styles. With a front loader comes a little maintenance. You will need to clean the washer periodically. Most all the stores sell the cleaning tablets and no, not all cleaners are created equal. I will only use Affresh after testing most of them. With a front loader there is always some water in the bottom of the drum, even after the cycle ends and even when it looks empty. So if you wash real dirty or smelly things, you’ll want to run an empty cycle to rinse out that leftover water or run with cleaner.In between wash days you’ll need to leave the door open so it doesn’t mold or mildew. The door gasket/seals will show mold and mildew and or you’ll get a mildew smell in your clothing. The only issues we’ve had with these units were the learning curve on front loaders in general and with the dryer we had the water valve for the steam function stick open (after 5 years) but it was due to calcium build up from our well water, not a issue with the machine itself.The dryer lint screen could be better. It is vertical so as the lint builds up during a cycle it drops to the bottom and accumulated at the bottom falling off as you pull it out each time to clean it. The lint catches on a crazy amount of extrusions inside the lint trap which also makes it nearly impossible to get down in and effectively clean all the crap out. One last thing if youre changing from top to front loaders. Buy the peristalsis, they’re expensive but it’s a pain in the butt to get stuff out if you don’t have them. Overall we’ve been very happy with our Whirlpool front loaders and would confidently recommend them to you.

My boyfriend and I purchase a Whirlpool Cabrio Washer and Dryer on November 28, 2010 from Lowes in Shepherdsville, KY. Just after we purchased the set, I read some bad online reviews of the set. I called Lowes and talked to Chris ** in appliances and he assured me that this was a good set and that it was very popular with their customers. He assured me that if there were any problems that Lowes would make sure they did everything they could to fix and/or replace the appliance(s). My intention was to cancel the order when I called, but he convinced me not to, now I completely regret not canceling that order that day.In May of 2011 we called Lowes to report that the dryer was not working properly; they sent a repair person from Maytag Service Co, 1500 South Shelby, Louisville, KY 40217, phone number 502-637-6526. The name on the card that the repair person left is Steve **. The repair tech indicated that the problem was that the belt had come off and he put the belt back on the dryer. It has worked without issue until about 2 weeks ago, when it stopped drying again. I assume the belt is off again since it is performing exactly the same as it did in May when we had the repair company out.I called Maytag Service Co approximately 1 to 1 1/2 weeks ago to see when a tech could come back out and I was told they only work Monday - Friday. I told them both my boyfriend and I work and cant really take time off from work to be home for the repair. The male on the phone indicated that they could call 30 minutes before arriving if that would help. I told them that wouldnt really help since I work in Louisville (about 30 minutes from Shepherdsville where we live). He indicated that was the best they could do.Yesterday, November 7th sometime during business hours. I spoke with someone in their appliance department. He indicated that I would need to call Maytag Service Co at 502-637-6526. I called them and was advised that they could come out the next day (today), November 8th, but they could not give me a time window. I spoke to a female who did not identify herself. She specifically stated, If someone has not called you by 8:30 a.m., you can call us and we will give you a time window. Since I had just earned a vacation day at work, I so desperately need my dryer working that I took the day off to get the dryer fixed. I got up at 7:30 a.m. this morning to prepare for the service call. I have not left the house today. At 9:20 a.m. my boyfriend called and said that the service company had called and they were not coming out. I called them back and again spoke to an unidentified female. She indicated that they called my boyfriends phone at 9:00 a.m., he called them back at 9:20 a.m. I was on the phone with the female at 9:25 a.m. She indicated that I should have called at 8:30 a.m. and that they never call their customers because they dont have time to call them all. She said that when my boyfriend didnt answer the phone at 9:00 a.m., they had to send their tech on to the next call because, they cant have their tech waiting around 20 - 30 minutes on customers to answer their phone. When I told her that I took my only vacation day to be home for this call, she indicated that I would have to reschedule for another day because their tech was already on his way to another city. I then stated that I thought that was ** and she hung up on me.I called and spoke with the store manager at Lowes in Shepherdsville, KY. He called Maytag Service Co and was told that I used profanity and was rude and that I would not provide them with an alternate number. Most if not all of these are lies. I did say **, but I was not rude and I was never asked for an alternate number. I give out my number and my boyfriends number to almost any company we deal with. My boyfriend is also a service technician for Icee Corporation and he is not allowed to be on a cell phone in his work truck; therefore I always give both numbers since I can easily answer the phone throughout the day. The store manager made several attempts to try to find another company to come out and service our dryer, but cannot find anyone to come before tomorrow. Since I used my only vacation day today, I cannot be here for the technician and my boyfriend doesnt have any vacation or sick time to take to be home for the call.I cannot believe that after spending over $1300 on a Whirlpool Washer and Dryer set (including several hundred dollars for the extended warranty), that we cannot get our dryer serviced at our convenience. Since when did companies only repair or back up their products at their convenience? This in my opinion is the worst customer service I have ever seen. I thought Whirlpool/Maytag was a good company; now Im not so sure. I just wish I could return the set and do more research and find a quality appliance that wont break down 2 times in less than a year!!

We have had our Cabrio for one year now and we found the agitation cycle to be loud but we have gotten used to it now. The thing we cannot get used to is the sour smell permeating from it. It smells like a dirty mop. Our washer and dryer are in a small laundry room so when we enter it to get to the garage or bathroom, the smell hits you like a ton of bricks. Stinky!!

Although stackables are a little pricey, Ive had this dryer for around 10 years and its still working just as good as the first day! Never had any repairs done on it. Great dependable dryer and washer!)$ Ive dried regular size loads in it also! A loyal appliance through and through! Thanks Whirlpool for such a great and dependable product! Whirlpool Heavy Duty-Automatic Dry Miser-End of Cycle Signal*3 Cycles.

We purchased the model WFC7500VW, 24” washer and accompanying dryer in June of 2015. Within a couple of months, the water pump went; also we continually had to take the front panel off and clean out the filter when we get an A11 code! Now we experienced an F06 code... This code means the washer can’t go into high speed. The repairman (Whirlpool recommended), told us that a new tachometer motor, etc would run $500-$800 with labor! He also said that the noise the drum made was bad. My dryer works fine (only complaint is the grinding noise it makes, which Whirlpool told me is normal)... I would like to purchase a new washer, but don’t know what will fit under the dryer. I do not want ANY Whirlpool product!

Very disappointed with this refrigerator. Not even 10 years old and we have had it repaired 2 times plus my husband had to dismantle ice maker and take the back off inside of the freezer, using the blow dryer to thaw out the tube and manually blow in a tube to open the drain. The water leaking to the bottom of the fridge and into cold meat drawer and fruit keeper drawer. It eventually runs onto the floor if I dont catch it. This has been an ongoing problem for 6 years now. Today was another bill to the repairman for this problem. Very disgusted. This time he only thawed it out, the time before he replaced a part and thawed it out. I know he will be back because thawing is only a temporary fix because my husband did this numerous times, like every couple of months. Never again will I buy a Whirlpool refrigerator! I gave my daughter my old refrigerator and its over 20 years old and never had a repair! My current refrigerator is Model # ETICHMXKB03 with ice maker. Top freezer.

Bought a dryer (wgd9050xw) 3 years ago. We bought a more expensive one than we had originally picked out. Every year its had to have a repair of same part. First year it was under warranty which tried to bill me so I had to dispute the charge. Charge was finally dropped. We just had it fixed again for third time in 3 years. Its a fire hazard because belt wears a pulley and basically melts it and gets belt hot. I just contacted Whirlpool and awaiting response.

I’ve had my washer and dryer for a long time and it has been okay and it’s time to update. It has had its up and down and I may get another just after a while they are outdated and better appliances come along. Smarter people are making smarter things.

My wife and I bought a Whirlpool Cabrio washer and dryer set less than three years ago. And so far the dryer has been ok, but our washer has had to have a new motherboard and now it smells like its burning. Our last washer and dryer set was a hand down and was over 15 years old and never had any issues like our new ones do. Ill never buy another Whirlpool product again.

Washer MOD WTW4800XQ2 - I purchased this washer about 2 years ago after my 15 year old washer died. I have always used Whirlpool appliances as well as my Mother that recommended Whirlpool to me some 40 years ago. I knew when this machine was delivered and set up that I was in for change. It locks down to where you cant get in it for too long of a period of time. I am a really busy person, and HATE this, but if that were the only issue, I could accept that. We live on a farm and our clothes get really soiled especially in the warmer months. I like to pre-soak white clothes, NOT happening with this machine!!! It ends the cycle after about 30 minutes so I have to start over, wasting water. But the main issue is the machine tries to level the clothes, or whatever it is doing on its own before filling with water. I wash a lot of clothes!!! I am going to say that 90% of the loads of clothes that I have washed with this machine have been off balance, banging around bad. I then have to wait for it to unlock so that I can pull out the dripping wet clothes and replace to try and get it balanced. I am 59 years old, I got married at 14. So Ive been washing clothes for a LONG time... This machine is junk to say the least. I recently house sat for family. They purchased a new GE washer and dryer a little bit before I got these, wonderful machines!!! I washed dog beds, sheets, blankets and tons of clothes during this time. WOW, I had forgot that washing clothes didnt have to be torture. I will NEVER purchase another Whirlpool product. This washer has exhausted me. I purchased it at Lowes on tunnel rd in Asheville, NC. Please, if you havent already, junk this design... Its gonna lose your loyal customers. This complaint has nothing to do with where I purchased it. I did not contact the store as they did not design the machine. I did NOT want to pay for service on a poorly designed product...

I am on my second Cabrio. The first one only lasted a few years, but I stayed with the Cabrio line because I didnt want to replace the dryer. That was my first mistake. The second Cabrio washer constantly leaves a white residue on dark clothing. I used an HE detergent, reduced the detergent and put the dark clothes through an extra rinse and still find residue that has to be scraped off. I called Whirlpool on Dec. 19th, 2018 to complain about this and was told there was no history reported of this kind of problem. Then I went on the ConsumerAffairs website to learn that many others have the same residue issue, among many other products. I will not ever purchase a Whirlpool machine of any kind again.

I ordered a washer dryer combination through Whirlpool. I was given a delivery date 2 weeks out. Whirlpool employees must be doing their laundry very sparingly if they think that this would not put a strain on a household. But I was willing to wait. I asked the date and they wouldnt give it to me. A week later they called with the date and I asked the time. Again they wouldnt give it to me. However they said they would give me the time the night before. They then called with the time, which was during work hours. I told them I would be unable to do this during work hours and they gave me the only other optional date, also during work hours. I finally agreed and took a 1/2 personal day. When I arrived home. I received a phone call from Whirlpool that they will not be delivering my washer/dryer unit at all and to pick a different date. I canceled altogether.UPDATED ON 02/24/2016: I have worked hard to not get upset at companies. However I feel that this is an especially poor company and I cant remain silent anymore. I bought a Duet Washer and dryer over the phone with Whirlpool. It took 3.5 weeks for it to get delivered because Whirlpool kept cancelling. Each time, I took a 1/2 personal day so that I could meet the delivery people within their 4-hour window frame. On the 3rd attempt, they were finally delivered and set up by the delivery men.During the 2nd time I ever used the product, it stopped working, making a horrible grinding noise. I had to unplug the machine. My husband came home and hes pretty handy. However he was unable to even press 1 button. I had a friend in the repair business come the next day and he was unable to repair it. I called Whirlpool again and they said theyd have a repairman out the next day. They outsourced the job to a local company and Whirlpool sent me a confirmation email with a time and date. Again I took a 1/2 personal day. After hearing from no one, I called the repair company. They said they had no record of me in the system. I cried.I called Whirlpool and was put on hold for 3 hours. I hung up and called again. They said my department closed 8 minutes ago and they couldnt take my call. I asked how that could happen considering you began the call 3 hours before that time and would have stayed on hold until I died had I not decided to hang up and try again. Every time previous to this I had been on hold for a minimum of 1 hour.I have been trying to return the product. They tell me that Im unable to because my product is functional. I told them it was in fact not functional, which was about the 3rd time I said this, and they said Ill have to call back 1st thing in the morning. I told them I cant risk any more work time to deal with this poor company. So they put me on hold again and thats where I remain. I am currently going on 27 minutes.

I purchased a washer and dryer from WHirlpool in March of 2019 based on the good word of mouth information I have heard from others. Today I reported to WHirlpool customer service how all my brand new towels were destroyed during the week of 9/8/2019. The towels were purchased on 9/3/2019 and are now unusable due to a defect from the washing machine. I called into the customer service to ask what they can do, they completely refused to cover the cost in any way. Original cost was $448.00.

I’ve purchased a front washer and dryer and storage units, directly from Whirlpool. When the delivery people installed the units, they did not install the rubber gaskets that are required between the units. I’ve purchased rubber pads from Lowe’s, but the washer still shakes uncontrollably. What do I do now?

Whirlpool Cabrio platinum washer (JUNK. DO NOT BUY). As mentioned in other complaints, the Cabrio top loading washer is garbage. Sound during the spin cycle is VERY LOUD because of a bearing noise. The clothes dont even get clean, lint all over dark clothes. I am the only person in the household so the machine did not get used as much as a family would use it. DO NOT BUY THE CABRIO WASHERS.

We bought a duet washer and dryer about 3 1/2 years ago. In that time, we had many error codes that we had to research online and fix. We have replaced many things to date. However, this last code,F70, has really been the last straw. Basically you are better off buying a new washer and staying away from Whirlpool. We had a company tech come and diagnose the washer. This code says that its the interface board. The company has replace this board 3 times and the code is still coming up. They have basically replaced everything in our washer and the code remains the same. Nothing is fixing it. They have had Whirlpool-certified employees come in to look at the washer and are unable to fix it as well. They have been trying to fix it for 2 months. I called Whirlpool corporate office and they informed me that the company that we went with is not Whirlpool-certified, therefore the only thing they will do is either give us 15 % of our money back if we were to by a new washer, or we can have a certified dealer come out and diagnose it again. Well, that is just a waste of time. We already know whats wrong with it and would have to pay again to have it diagnosed or we totally loose a lot of money. I feel that Whirlpool really should stand behind their products, considering the price tags they have on them. They should last much longer than 3 1/2 years. I will not by another Whirlpool product again. Apparently, Whirlpool doesnt seem to care about loosing customers. I dont feel that they deserve any stars but it doesnt allow to pick a negative number.

I needed a new washer and dryer, as I sold my other ones with my last house. I have been so happy with the economy of a front loading washer, and the clothes really dont require pretreating because Tide and the washer take care of everything!

I have had my machines for years, and always buy Whirlpool. So far so good, had to replace my washer and dryer approx 11 years ago and still ok no problems yet. Wish I had the money to buy one of those bigger ones someday.

I am very disappointed with the purchase of a Whirlpool Cabrio Washer and Dryer I made about 3-4 years. The price was too high and the quality is extremely poor. It has a leak in the pump which will cost me $300.00 to fix. I probably would have been better off buying the cheapest washer and dryer set they had. At least, those actually wash the clothes and dont breakdown. Never again will I buy a Whirlpool and I will get every chance to share my opinion of them.

We bought the Cabrio washer and dryer on June 2008, and it wasnt very long after that, that we had to have a repair done. Then, it started twisting the clothes and the sheets into a big knot. Two king size sheets and 2 pillow cases got so twisted that they are no bigger than a watermelon, and believe me, they are very hard to untangle when they are soaking wet. The machine in the drying cycle sounds like a commercial jet taking off. We can hardly talk above the roar of that thing. I hate it with a passion. Whirlpool used to be all we bought, but that is going to change.Linda

WFW97HEDW, WGD95HEDW American made and equivalent to LG and Kenmore. Size fitted our space available. Price was a bit higher than the Korean models with similar or better features. We bought and returned three consecutive Whirlpool models from Sears. Though we never really got to put the dryers to the test, nor did they fail, the washers were of such a poor quality that they broke down within 1-2 weeks of installation. Eventually we switched to LG and have had no problems. When the Whirlpool fails it locks your clothes inside and to open and retrieve your clothes is just short of impossible. We really, really really wanted to buy the American made brand and we were willing to pay the premium to do so, but these washers were awful.

Refrigerator model LFFU17F5HWD - For 2 years it worked, but with problems - always frosting over. I called a service tech and they said it was a common problem, but to find a service tech to come and look at it. The cost for that was $250.00 and still no fix. Now it quit working completely. I was always told by my dad that Whirlpool was the best - maybe true, 30 years ago. I know one thing if I have to buy another refrigerator - it wont be a Whirlpool. You do stand up to your name Whirlpool of trouble. If anyone reads this, please take my advice and do not buy a Whirlpool. I have a washer and dryer thats Whirlpool too. They work but I wont have anything in my house that says Whirlpool on it. Its too bad that they were a great product at one time. Consumer Reports should do something about this company or the BBB. Im so mad I cant even spell well. Thats my 2 cents on Whirlpool of crap.

Purchased 2 years ago from Lowes with the matching dryer. This machine (Model #WTW8540BW0) has more problems than the Bosch front load that I replaced. All of my white clothing gets small rust colored lines on it. I am sure this is because the top of the bleach dispenser is lined with rust. I have never owned a washer that rusts (screws are also rusty). I will NEVER purchase another Whirlpool product.

I have a Whirlpool washing machine that have problem in dryer and drainage. I have registered my problem on 17 December and my SR number is DL 1211015017, but to date, the problem will not shout out. Its poorest response from your side. My machine is in warranty period.

I bought the Whirlpool Cabrio 5.3 cubic foot washing machine to replace a Samsung equivalent machine. I am so extremely disappointed with it. As a mother of nine (seven of them boys) I need a quality machine. Unfortunately this is not one. The clothes come out of the machine just as dirty as they went in. The pants still have dirt on the knees. I think a rinse in the sink would yield better results. I use the highest soil setting, warmest water fabric will allow, and exclusively Tide detergent. I only fill the tub with half a load (completely voiding the value of large capacity) and yet still have to run clothes through twice.I really don’t have time for this. All the kids clothes have to be inspected before drying. I wish I could go back in time and keep my Samsung which was recalled. I would rather take the risk of an exploding machine than deal with this one any longer. Unfortunately, after spending over $1000 on the washer (and buying the matching dryer) I’m stuck with this useless machine. I hope others don’t make the same mistake I did.

We purchased both the Cabrio Whirlpool washer and dryer approx. 3 years ago, while still under the manufacturers warranty the lid cracked upper right corner. It was replaced and we were told by the repairman at that time this is becoming a common problem that he himself has seen this exact failure to several of these washers. Whirlpool needs to fix the problem. Shortly after this happened we receive in the mail the information for the extended warranty. Due to having this already happen, I phoned the extended warranty department for Whirlpool and specifically asked if this same thing happens again will it be covered under the extended warranty. My answer Yes.Well it happened again, called extended warranty provided them with a detailed description of what happened, they would send someone to replace, the service gentleman arrived today, called Whirlpool and they denied the claim. So they LIED. I instill honesty in my children and am proud to say I hold honesty as a high value. We were told it was cosmetic, the glass is buckled and the lid has to be held down to engage the lock mechanism of the lid. COSMETIC, this is a SAFETY concern. Where have our American values gone... Whirlpool used to have them back in the day... Shame on you Whirlpool.

Does not get clothes clean. Period!! Takes just over 1hr. Noisy, lasted 3 1/2 years, transmission broke, take the warranty with a washer/dryer. Whirlpool was the top of the line, front loaders give less trouble, agitators clean better, go for the cheaper versions, our loaner Whirlpool, WTW4850H or WTW4950H washes quicker and cleaner than the Cabrio Energy Star.

Appliance repairman is coming tomorrow. Washer is less than 2 years old and will stop mid-cycle more than once (I re-start it)... At first when I thought the cycle was done I would get ready to move the clothes to the dryer and realize they were all soapy and sometimes they were just massively soaked so something is not working right. Sensor?? Hopefully not the computer panel as that will be too expensive to repair.

I have always used Whirlpool washers and dryers. There are many models to choose from to meet a families needs. I can only remember one time when I had to replace an operating part to improve performance.

We recently purchased a new Whirlpool refrigerator and washer/dryer set from Home Depot. The truck for delivery was late and unable to pick up the refrigerator in time for scheduled delivery. Whirlpool contacted us to inform that it was now on back order for another week claiming there was nothing else they could do. Strike one. We paid for the installation and kit for the washer and dryer set. The tech who delivered them claimed the kit was not correct and that he could not install the dryer. We contacted Home Depot, Whirlpool, and had Home Depot call Whirlpool on our behalf with no resolution. They will not refund the installation even though they didn’t install anything.Whirlpool will not directly say whether or not they will send someone else out to actually install it this time. To top it off - I asked the Whirlpool rep which kit needs to be used and she told me whichever I want... for a gas hook up... whichever I want. This is ridiculous and Whirlpool has the worst customer service I have ever experienced. Side note - don’t waste time on the chat feature they provide. You will be directed back to the 800 number with 30 minute hold times. Horrible company!

Washer does not clean clothes period. Darks come out covered with white soap residue and smell dirty regardless of how little soap is used or with using extra rinse, which takes 84 minutes by the way. Whites only seem slightly cleaner since hot water is used and you cant see the soap residue. If you wash more than 5 or 5 items at a time some do not even get completely wet. Just waiting for it to break down next according to the other reviews. I spent a lot of money to get a nice washer and dryer and ended up with junk. Id rather have an old 1970 washer, probably designed better and most likely would clean better.

I have front load washer and dryer; I have had them for 16 years and this year is the only year that I have any repairs done and it was only the dryer and it was minor repairs for parts and labor ($200).

Purchased washer and dryer in 2013. After several months I noticed small holes in my clothing. I called for service since my machines were still under warranty. There was nothing the repair service could do except make suggestions on water amount and settings. Which I tried with no improvement. I also contacted Whirlpool and was told I could call for service for several weeks since it was still under warranty. I asked why call for service when I was told it could not be fixed. I did have it serviced again and told it was a problem with the design. Numerous items of clothing were ruined which I showed the technician. He gave me a phone number to contact Whirlpool. They in turn said there was nothing they could do for me. I usually place items in laundry bags for delicate fabrics but for obvious reasons not all items fit in a bag. I have never had such terrible service nor experienced an appliance that operates so poorly. I am surprised there are not more complaints with this problem. Purchased from ABT because of their reputation for customer service.

I purchased a washer and dryer stackable about 6 months ago. It is suppose to have warranty but when calling the first time to Whirlpool their system was down and the girl was rude and hung up. Today I called and the only time they can offer is work days Monday-Friday 8-5. However, I live in Texas and work an hour and half away from where I live. I have just been transferred here so limited people known. So in order to get my dryer not even 6 months old fixed I have to accommodate the hours available and miss work. The dryer just stopped heating and stuck on the sensing wet cycle. I am a single parent of a disabled son, so with this said a days work is bills not getting paid. I find this unacceptable for a company as well known and one of the best not able to accommodate someones work hours for pretty much a lemon. It was a brand new dryer and washer.

After 32 years of marriage and nothing but Whirlpool (because my mother swore by Whirlpool), that is all we have used. I am so disappointed in the Cabrio washer/dryer set we purchased at Lowes. After 18 months, the dryer just quit. The best part is, we hang clothes out most of the time. It was used one winter, $1400 wasted. We put a cheap Admiral in our second home and spent $500 total and they work fine. I will never ever purchase Whirlpool anything or recommend to anyone. Again, you lost a family tradition.

I should have read reviews prior to purchasing the Washer and Dryer. The washer sucks big time. Does not clean clothes. Leaves soap in clothes. The repair man said use 2 tbsps. of soap. Still soap in clothes. I use 1 tablespoon of HE soap. 2 1/2 hours for 1 load because I have to use deep water and extra rinse on first wash. Then I wash again with no soap. I HATE this washer. Whites are now yellow after washing. Cannot do lightweight comforters. I am at the laundry mat more than using my new washing machine. Dryer is ok but does not remove any lint from clothes or towels. I always trusted Whirlpool. Not anymore.

We purchased a Whirlpool Cabrio washer and dryer set in 2013. In 11 months we have made at least 6 calls concerning the same issues machine leaving white residue on clothes. It has been one thing after another. Today the manager told me that my warranty only covered parts and not a replacement machine. I am washing my clothes two or three times to get them so we can wear them. First this is not saving water, energy, time and most of all CLOTHES. We are wearing our clothes out washing them. This is unacceptable. With this many complaints, the company has to know they have a machine with issues. I will never purchase Whirlpool again. I think we should all band together and file an action against Whirlpool. These machine cost too much money to be crappy.

I have had almost all the same issues everyone else who reviews the Cabrio WTW7800XWO washer. Now, the spring loaded lid wont stay up, so we have to use the Downy bottle to load the clothes. Thankfully, I have not had the lid crack... yet. We have had it serviced once while under warranty, that tech told us it wasnt good to wash small items, like socks. Are you kidding me? Now, the heavy lid falls on you while you are loading. I also have the Cabrio dryer, and we have fixed that more than the washer. DO NOT BUY A WHIRLPOOL CABRIO. We bought it because it was the largest unit in the store, but it is junk.

Bought this model from Bad Boy in 2006 and just after the warranty ended the problems began. We kept getting the F1 error code so with a little internet research we found it was a known problem with Whirlpool. I contacted them and was told they knew nothing about this issue being nationwide, however I emailed them copies of the complaints and responses. They sent out a technician who had to replace the motherboard free of charge. Next issue was a loud noise coming from washer sounding like a jet plane taking off. Hubby ripped machine apart to find the bearings blown apart and in tiny pieces. We ordered new ones and also found that when the new ones arrived they came with a tube of grease and a sealer to use so water would not get in later and cause more problems. Funny there was no sealer on the original bearings.Next the lid lock finally failed, ordered a new one but did NOT install it back into the machine, now it sits beside the machine. In case it fails again we will have total access to the laundry this time. Finally the UL error code keeps coming up. I refuse to put any more money into this machine again so I am allowing hubby to fix it if he chooses, whichever way he wants as long as no money is involved. So right now we have bungee cords holding the suspension rods tight to help with the uneven load code coming up all the time. Personal thoughts - DO NOT BUY WHIRLPOOL washer/dryers. They are crap and the company just does not care and they try to lie their way out of repairs if people have not done their homework.

I purchased a washing machine and dryer 1 year ago. Since then it has started to get spots on the control panel where you select size, temperature, etc. I also purchased an extended warranty through Home Depot and is still under warranty for 3 years. I was told for a few more days is still under man warranty. I contacted Whirlpool and they said it is not their problem and sounds cosmetic - I think this is unfair being that I spent a lot of money and it has started appearing on the washer and dryer. No one wants to be responsible. I am a consumer who is very careful and have not had any spills or cleaned it with anything.

I have been without a washing machine for 3 weeks because my 4-month old washing machine does not work. I have had a repairman out 3 times and now one of the parts that he may need because unfortunately, its not an exact science is on back order. I have spoken twice to supervisors at Whirlpool and have gotten nowhere with them. They are trying to locate the part that is on backorder and my warranty is for repair and replacement parts only. By the time they get through with fixing this lemon, if it ever gets fixed, it will cost more than just replacing the machine! I have 5 people I am doing laundry for and a trip to the laundry mat every week is not something I can afford nor is taking time off of my job every week to meet with a repairman to try and guess what the machine is needing now. After 4 months, I should not have to even be concerned with what is and isnt covered by my warranty! My last washer/dryer lasted 12-15 years with very little ever going wrong with it. I will never recommend Whirlpool products or buy Whirlpool products again, not because something has gone wrong with the product, things like this happen, but because Whirlpool is very poor when it comes to customer satisfaction and treating their customers right. With this day and age of social networking and this economy, you would think that Whirlpool would do more to treat their customers right and build a product that lasts longer than 4 months. When I asked to talk to someone other than the supervisor I was given, I was told that she is the top person. Really? I find it hard to believe that there is no one above her that I could talk with to express my frustration and request that something be done about this problem.

This set of washer and dryer are very simplistic and have few options. They came with the house I just purchased and I think they may be 10 or 12 years old. I cant wait to buy a new set... Very soon!!

Too many times my clothing comes out dirtier than what it was going in... Sometimes my clothes come out dry in spots, never washed, lint and white soap spots on clothing as if never washed after a whole cycle. Huge waste of money and time. Cant trust any positive reviews about Whirlpool, they have to be rigged!!! I will never purchase another Whirlpool product again.

I purchased the Whirlpool Cabrio washer and dryer in 2007. They have been the biggest pieces of junk. One year after my purchase, the water pump broke and had to be replaced for $100 and that is with my husband doing it. Then the dryer broke twice. Now, the washer is not spinning. He took it apart and I purchased $80 in parts. It still doesnt spin. He thinks the motor went and it gives a p50 code. This washer does make holes in your clothes. So many of my summer tops were ruined because of this washer. A friend has the same washer and she started getting the holes in the clothes, so that is how we figured it out. Today, I went and picked up a washer at my rental home, a GE that is 10 years old. My clothes never felt cleaner and it runs like a charm. That Cabrio always smelled like mildew because it seemed like all the water didnt drain out of it and it would sit in the bottom. What a shame. Its only 6 years old and I paid $800 for it and for parts. My husband cant wait to put it on the curb on garbage day. My friend warrantied hers and when the guy couldnt fix the problem, they gave her partial money back. At least she got something. These should be recalled and we should get partial money back depending on how old it is. I will tell everyone not buy these. They are the biggest pieces of junk!

Ive always had good luck with Whirlpool. They last longer & dont have as many repairs. Ive had to have a lot of repairs with Maytag washers. The dryers didnt give any trouble. I recommend Whirlpool.

It has needed a new motor, new tub assembly, and about six other repairs. Now the heavy duty tub just thumps around and I get an uneven load message, even when running empty. It is the worst single machine I have ever purchased, with the possible exception of the Whirlpool matching dryer, which lasted about three years.

This is about my Whirlpool washing machine that has abruptly stopped working. My Whirlpool washing machine was bought in 2013 and was running [absolutely] great until Tuesday October 3, 2017. I called customer service and they said it was out of warranty. My Whirlpool washing machine model number is: WTW48008Q0. Serial number is: C34923747. I do not have the money to get this machine fixed. I am already a struggling mom, working hard to pay bills and I am already falling behind on most of them. I just had death in my family and now the machine dies - well there seems to be no end to all of this. I would really appreciate Whirlpools help in getting my machine up and running again. I have been a loyal Whirlpool customer over the span of more than two decades. I am a Whirlpool fan. My past machines have lasted 12 plus years on upwards to 15 years each.Let me share exactly what my washing machine is doing: I went to wash clothes as usual the other day; the machine filled up and stopped abruptly - that was it! It did not spin but instead emptied the water without washing the clothes and made some loud chitty chitty bang bang noises before it was all over. I unplugged it after wasting a lot more water thinking that it might just suddenly start working. It did not start working again, it just continued its non-working status.My family has bought Whirlpool washing machines and dryers for years from Sears; we were totally satisfied with the products we purchased, however, this washing machine did not make the five year mark. I really do not know what is going on with the machine; what I do know is this - it stopped working and I would like to get it working again. Hopefully it is not defective by design. #WhirlpoolWasherDefectiveByDesign. I found Whirlpool washing machines to be very reliable and would love to continue my great relationship with Whirlpool.

Whirlpool Duet Washing Machine model WFW9150WW02 - This machine was purchased new in Sept. 2011 along with a brand new dryer. We started noticing a rumbling sound within the first year, but both machines did a fantastic job on the laundry. Then last week, the washing machine didnt spin out a load of laundry. We called the company and they scheduled a service visit through A&E Factory Service. The technician immediately diagnosed the problem as a bad bearing and said that he had seen the problem frequently with this model and put it down to a design defect. The bearing is housed in a stainless sheath protected by a rubber seal, but the seal lets water in, which rusts the bearing. The cost to repair it was over $700. He suggested I call WP and ask for a concession, whereby the company would at least pick up all or part of the cost of parts. The service representative summarily dismissed the request, saying the company had no obligation to stand behind the product as the machine was out of warranty. I said that this was unacceptable. She was pleasant, but kept asking questions and putting me on hold. Ultimately, she said the same thing. Whirlpool was once a dependable name, no more.

Whirlpool Cabrio - This washer and dryer have been garbage since the beginning. It does not clean soiled clothes and the dryer (gas) has always taken forever to dry a load. I have always had GE prior to this. I will never purchase another Whirlpool product again. We even purchased the extended warranty and the repair guy was out yet again and said it is not repairable. Now we are without a washer for 5+ days and its going to be reviewed. Review? I want my money back. Theres a lemon law for cars, there should be one for these machines.

I was so excited when my husband bought me this as a gift this past year as we are a family of 6 which means lots of laundry. The first few months I assumed it was operator error trying to learn how the new one worked. Well here we are months later googling why it makes my clothes dirtier coming out than they were going. It leaves black linty looking streaks on all my white clothes, both inside and out and leaves white linty looking streaks on my darks, also both inside and outside. It DOES NOT REMOVE PET HAIR AT ALL! If you purchase one, and have long haired pets that shed, expect to invest in some lint remover. Im on my third type in an attempt to save me time. I will say OxiClean laundry detergent seems to be the only detergent that actually cleaned the clothes. Sadly, stores around here stopped selling.And whatever you do, DO NOT USE LAUNDRY PODS. It DOES NOT DISSOLVE THE HOUSING AND LEAVES SLIMY RESIDUE ALL OVER YOUR CLOTHES. I believe this is due to the fact that despite the setting, it uses little no hot water. Which would be great if it actually cleaned your clothes. I could run my clothes under a faucet with no soap and they would cleaner than this pos. Bottom line. Dont waste your money and if you do keep your expectations very low!

Purchased a Whirlpool washer/dryer pair @ least 5 years ago. Great machines. Washer washes very clean. My only beef is that once the cycle starts I cannot open the lid. Dryer will dry almost anything in 10 minutes or less.

I have Whirlpool Gold washer and dryer and microwave. All handles and grills and trays have broken. What a disappointment ! Their top of the line? We, at this house, will always avoid buying anything from crap pool gold!! Its a disgrace the way they make these things. And the support sucks!

Whirlpool Washing Machine Model WTW4950XW2: I am 74-1/2 years old and I have been doing laundry for more than 50 years. We have always purchased washers of a brand made by Whirlpool. Until now Ive had nothing but the highest of praise. Two months ago, our washer stopped working and we had to shop for another. After looking at all types and brands of washers, we found out that the only type without an agitator was available. With that choice, we ended up buying the model stated above. I literally hate the way these washers pretend to wash clothes! I apply the detergent properly, place the clothes perfectly around the outer part of the tub, etc., and because there is not enough water that goes into the tub for the clothes to wash even one pair of socks, let alone a full load of clothes, I use the 2nd rinse trying to help matters although it doesnt. I dont care about the amount of the water I use to have clean clothes! The clothes sit in there just rubbing against one another, and then when they are finished, the clothes are so tangled you can hardly get them out of washer and into the dryer! Perhaps the designers of all these current washers think they are saving water, but I can tell you that sometimes I will wash mine twice as I know that I do not feel they are clean! (And I am a clean person and the clothes are not real dirty!) I am so unhappy with the decision of purchasing this horrible excuse for a washer that I could shoot myself. I will discourage every person I know from buying one. I will tell them to have their old washer repaired as many times as possible so they will have clean clothes! It isnt just Whirlpool, but all the manufacturers who have chosen to make this horrible decision for us, housewives, and anyone else who does the laundry where they live. I used to enjoy doing my laundry, but now it is a nightmare. I will tell my friends who are the same age as I am that if they can still find a machine with an agitator to buy 1 or two of them so they wont have to deal with this type of problem for the rest of their lives. I realize that now I have to eat this washer since I have purchased it, but I can tell you one thing; if I could sell it for near the price I paid for it, I would do it in a heartbeat! Realizing whoever reads this; it wont matter one bit and probably will never reach the hands of the ones who couldn’t care less or do something about it, but at least I have made an attempt to help others in the future.

I purchased a Whirlpool Refrigerator Model GB2FHDXWB07 a little over 2 years ago. The first one did not work properly within 6 hours of being turned on. Every few minutes it sounded like the compressor was trying to kick on so it hummed then shut off. Best Buy wanted to fix it but after much arguing with them and Whirlpool they brought me a new refrigerator. Now, the same thing is happening. Best Buy has no record of me purchasing it and Whirlpool has no record of me registering the warranty, which would be outdated anyway (over 1 measly year). So, they offered me a Repair and one year warranty $329.95 which means Im now up to about $1500 for a basic refrigerator that has not even lasted 2 1/2 years.The other option to fix it is to pay a local company $90 for the trip and diagnosis plus parts and labor. That will be around $550 depending on how fast the technician works. I will never buy another Whirlpool anything. My washer and dryer also have had problems but I wont even go into that here. The one good thing is the poor girl who took my call was very nice and acted as if this is a regular occurrence. Good luck if you buy a Whirlpool. They are garbage.

I bought a Whirlpool washer and dryer a little over a year now and the washer is not filling enough water for the cycle to wash properly. I have to fill the washer myself and this only started a couple of months ago. This happens even when I have a heavy supply of water.

Purchased this washer in 2009 from Lowes, believing the hype that it was efficient. Since we only needed a Washer at the time, we overpaid (it is more cost effective when you buy both washer and dryer). So we paid $1000.00 for this machine (we purchased the stand as well). After the 1st year, there seemed to be a significant decrease in how fast the washer spun, as the clothes were coming out wetter. I didnt pay much attention, but 2 years later, the machine has a weird problem where it couldnt complete the cycle, and by this time, every time it Spun, the noise was louder and louder.I contact Whirlpool, placed a service call and the Technician came out. $225.00 later, there was a hose that was pinched that was sending a wrong signal to the washer. He fixed that and told me I should get a contract on the machine through Whirlpool since I seemed to be having problems. I purchased the contract, for $300.00, and 2 1/2 weeks later placed another service call, as the noise from the machine was happening every time I did laundry. The service guy came out, indicated that it seemed to be the Agitator, and that he would need to order parts, and that they had a SPECIALIST who only does this type of repair, since they have many! He also indicated that the hose may have crimped due to the movement of the entire agitator!Well, after not hearing from ANYONE for 2 weeks, I called the repair company who told me WHIRLPOOL was supposed to call and let me know that they would NOT fix the machine, as the parts cost more than the Washer, which is now valued at $500.00! No one from WHIRLPOOL EVER CALLED, and I cant understand how a $1000.00 Washing machine touted to be so efficient and environmentally friendly has been THROWN OUT after 3 years!!! And now I am out the $225.00 repair, have no washing machine, $1000.00 down the drain (and I forgot to mention a year later we bought the matching WHIRLPOOL DRYER and OVERPAID) and now have to purchase another machine, which I assure you WONT BE WHIRLPOOL! As most of us have experienced, WASHING MACHINES last for many years! The washer I had before this was over 20 years!!!! So much for efficient and environmentally friendly... The only thing GREEN about this machine is how much of my $$$ has gone to Whirlpool!

Clothes never feel clean, feel gritty and linty. See grit in dryer lint container all times after drying clothes. Always use extra rinse to no avail. Worst machine I have ever used in my 82 years. Now itching all over my body.

I purchased a Cabrio Top Load Washer and Front Load Dryer four and a 1/2 years ago and have had nothing but trouble with them! The dryer needs to be run 2 cycles to get the clothes dry. In that time I have had a repairman come to the house 3 different times to look at the dryer, which cost me over $200. They have had to replace the belt and inner pulley and then the sensor harness. Recently when they came they tried replacing the coils. It continues to give me trouble drying the clothes and I am very dissatisfied with it. A few weeks ago the washer broke. I have had repairmen come to the house 4 different times. Multiple times there has been a problem with the spin and drain cycle. All of the water would not empty out. I would have to run the cycle again. They eventually replaced the actuator. I continued to have difficulties with the washer.Then the machine got very loud when it would spin out sounding like a rocket was going to take off! The repairman came once again said it was the motor. When they returned with the parts and took the machine apart, the parts inside the machine had all corroded! The water had been leaking inside the machine, destroying it, and a black sticky buildup had formed! The machine was deemed unrepairable! I paid over $700 for each machine and am very upset about this. When I spoke to customer service they would not stand by their product because I didnt have the warranty anymore. After numerous phone calls I filed a complaint and gave a bad review of the support service and product that I received.Weeks later they called me and offered to have me purchase another machine at half price! I had already bought another brand washing machine and I asked them to apply the amount toward what I had spent on the new one. They would not and insisted the only thing they could do would be to have me buy their washer at half price. I told them I lost faith in their product and didnt want another one. So, I would not recommend the Whirlpool Cabrio washer and dryer, or Whirlpool products since they will not stand by them! I have pictures to prove what happened to the washer!

Whirlpool Duet pair. Like Whirlpool products and have had good experience with them. Have had the pair for 3 years. Like the way they wash and dry. Clothes do not take a beating. Only dislike is the vibration on the washer. I look for capacity and extra features such as: steam option and extra cycles. Now I also look for noise and vibration. Would definitely like to stay with Whirlpool. Definately cost is important, but for the sake of a few dollars more the options and the brand are something to be considered. Having a steam cycle and wrinkle cycle are important in any dryer.

I have use Whirlpool washers and dryer for years. I had Washer and dryer that lasted me 20 years, even when I thought they were going out I had purchased another set maybe two years before and they were still running so I left them in the house I sold, I would recommend Whirlpool to my friends and family.