This dishwasher takes 2 hours to run a cycle! With a 2 hour cycle, you would expect spotless dishes. What a joke. I never have dishes that come clean in this dishwasher. The spaces between the tines are poorly spaced so that I am forced to use every other space or the dishes rest against one another. It holds about 1/2 the dishes that my old Kenmore held and doesnt get the dishes clean at all. This is the worst dishwasher I have ever owned. I have tried everything to get it to clean better. I run dishwasher cleaner through it all the time. I turned my hot water heater up to scalding to try to improve its performance. I have used pre-treater, rinse aid, different detergents, etc. It is just plain awful! I wish I had read these reviews before I bought this piece of junk. Never again! Im going back to Kenmore.

Dryer worked very well until it just stopped. Used about 2x a week for 3 years. Called LG and used their repairman for $150 to diagnose the problem. He took off the top of the dryer and the motherboard and wires were fried. Said he had seen it before and that replacement of motherboard would be $850. LG unresponsive. Junked this beautiful, new-looking dryer and bought a Samsung. Read my negative review of an LG steam DW. NEVER under any circumstances, no matter what you think about your being an exception. Never buy LG.

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

I bought $4000 LG refrigerator LRMDC2306S in November 2020. It started giving me a problem with ice making and cooling from mid January, even less than 2 months. Then it completely stopped working on 2/7/2021. I had to throw so much food on Super Bowl Sunday morning. The CL E error code on the control panel turned out to be an issue with a compressor. The part is even backordered for 2 months. I requested a replacement. I didn’t want to deal with the repair since it is definitely a lemon with a major defect. This appliance is not reliable. It will give the same problem over and over even with the replacement of the compressor. Who wants to exchange a compressor at a brand new $4000 worth refrigerator?! Pacific Sales manager was no help. I talked to many people at Best Buy customer service. They didn’t want to do anything for a customer since their 15 day return period was over and I didn’t buy their Geek Squad protection. I was told LG’s replacement or reimbursement process takes up to 6 weeks and the approval is not even guaranteed. They may attempt to repair first. I have already lived without a refrigerator for a month and now I am unsure of how long I have to live more without it. I have been calling LG customer service 3-4 times every week for a month to follow up. I have to repeat myself whenever I call for 30-40 mins because the notes are not complete and they don’t have a matching report from a tech side. Return authorization department is never connected even with an hour wait. It is ridiculous you get to use a refrigerator only for 2 months and you don’t get any help or support despite $4000 spent on an appliance with a major defect. I’m so frustrated with all the inconvenience caused by this refrigerator. I hope Best Buy and LG build up a better follow up system and prompt return service for defective products.

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

I have purchased two over the stove microwaves since 2010, both LG from Home Depot and Lowes. The manufacturers warranty runs out after 12 months. The first microwave lasted 13 months; the second, 12 months and 15 days. Six months into this second microwave, the left side of the numeric panel ceased to work. I do not consider a microwave a disposable device; rather, one that lasts for several years. I am very disappointed and will not purchase any LG product in the future, period.

One year and one day after we purchased this LG dishwasher LDF7810BB at Home Depot, the motor went out. Sorry! Its out of warranty. We traveled extensively during that one year and there were only two people in the house, so it was being used approx. every other day max, bringing it to maybe 100 wash cycles at the most and the motor went out? Home Depot could do nothing. LG corporate in Huntsville, AL would not even give a discount on the new motor which cost (back in 2008) around $275 plus labor. It still doesnt clean properly and Ive done all the maintenance they recommend. We even have a water softener system so it isnt the water. Ill never buy another LG product and I warn everyone who will listen (even strangers in Home Depot) not to buy LG products. Ill be happy to hear they are out of business.

Updated on 05/22/2020: Our refrigerator died on May 8th and now 15 DAYS LATER we still do not have a resolution from LG. I just tried calling the latest number they gave us to call puts you on hold for 10 minutes and then hangs up on you. I have wasted 40 minutes so far trying to talk to a person. I am on medication that suppresses my immune system which makes my in an at risk category for COVID. We were trying to limit our trip out during this time but now my husband has to do daily shopping because we have no frig - putting me at more risk. This is all absolutely UNACCEPTABLE to have a company have no regard for an essential item like a refrigerator and the impact that has on your daily life when you dont have one.Original Review: We purchased a new LG Refrigerator in March of 2018 on night Thursday, May 7th the refrigerator completely died. To add insult to injury, my husband has just gotten groceries that day, so the frig and the freezer were fully stocked, and we lost almost everything. We contacted LG first thing Friday morning and had to leave a message with a call back number. They never called us back, so on Saturday morning, we called again, and this time spoke with a person who only told us that it seems that the linear compressor has failed and she would put in a request for a local service provider to contact us.It is now Monday, May 11th, and we still have not been contacted by a service provider. During this time of COVID-19 we are trying very hard to only go to the store once a week for essentials. This is next to impossible now that we are living out of an ice chest and a tiny dorm/beverage refrigerator that we have in our entertainment room. After doing some research online, I discovered that the linear compressor failing after about 2 years is extremely common and that LG has known about the problem since 2014 but continues to manufacture and sell these faulty products.We also talked to a local appliance repair company, and they will NOT service LG refrigerators. They did not feel right about installing the new linear compressors in peoples refrigerators because it is the exact same part (the linear compressor), and it just ends up failing again. They did not want their companies reputation ruined by LGs faulty parts. So here we are, no refrigerator and no service. I am beyond disappointed LG. We spent close to $3000 on this refrigerator, and my husband is currently out of a job, so we do not have any money to have to buy a new refrigerator right now.

This was the number one rated range on several different websites so I thought Id found a winner. Ive had nothing but problems since the day this was delivered and the worst part is that LG has the WORST customer service department I have ever had to deal with. A recent chat representative even wrote that she will go one step a time for me reading from the manual. I have a masters degree in nursing, I can read directions! The stove comes set up for natural gas and it took 2 technicians almost 2 hours to get this set up and installed. Cost me an additional $320 and yes, these were experienced technicians from a reputable company, but very little is known about this model. First issue was that the ultraheat burner would not ignite and had a flare up issue when it did. I had to get approval from LG for a service call and again, even the company of their choice knew very little about this stove. He had to call LG for help from there who talked him through the repair. The upper oven was burning just about everything I tried to bake so I asked him to check that. The oven was set at 350 and his professional digital external thermometer was reading 425 degrees AFTER the preheat cycle and took forever to come anywhere near 350 degrees.The instructions tell you how to adjust the oven temps, but the (+) does not appear on the digital display, as stated in the manual, so you have no idea if the adjustments your making are even effective! After burning lots and lots of food, I finally got the oven to semi work. I put a high quality thermometer in the oven and it was all over the place 300-425 degrees during the baking cycle. Now lets talk about the lower oven. From day one there was a terrible odor which I was told was just from it being new. Again, it burned just about everything I put in so I started playing with the adjustment feature. It got to a point where some rolls were golden brown on top, but the bottoms were barely done, but at least they werent burnt! Not to mention that this thing sounds like you have a jet engine running in your kitchen! Now, heres the real kicker. This morning I opened the lower oven to move the rack and the entire inside was black, covered in soot (see photo of rag I used to wipe just the bottom). I tried to call LG but they refused to let me speak to the technical department to see if this was normal for a new oven or if I needed yet another service call. I was told this department only speaks to other technicians. I called Lowes and this piece of junk will be on its way back to the store later this week. Thank heaven I purchased it from Lowes, at least someone stands behind the products they sell.

I bought a LG washer model number WT507OCW from Lowes Jan 2014. A few days ago I tried to use it, pushed the power button, made a clicking noise and shut down. I called Lowes. They would not do anything so I called LG because the washer is still under warranty. After about an hour they set me up with a company in my area to fix it and told me to call them. I called and they refused to come out and repair the washer. I called LG back and told them what happened. LG said they will call me back within 3 days. On the 4th day without a call back, I called LG again. They tried to set me up with the same people who have already refused to repair the washer. When I told them that they again told me I would be called back in 3 days, I told them that was not acceptable and to replace the washer. LG has refused to honor the warranty. I ended up calling a repair service and paying for the repairs myself and LG refusing to reimburse me for the repairs. DO NOT BUY LG.

My glass top range was purchased 9/27/15. On 10/22/16 the glass top imploded approximately 15 minutes after I turned it off. All burners cracked. I was barely out of warranty and most companies will work with a feasible solution. I was transferred to their warranty division and offered a premium protection policy for $414 for one year. The other option was a one time use warranty for $288.95 which would cover labor, diagnostics, and cost of labor. The glass top would be an additional $331.45. Neither plan covered the glass top which is my issue I called about. It appears this was an example of taking advantage of a consumer. I will not buy LG again!

My LG washer is a front load and has the typical difficulty of keeping the seal clean and odor free. I will never buy a front load again because of this. I had an LG French door bottom freezer and the motor died after only 6 years. Will never purchase one again.

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess Im not alone.

My LG Fridge Model # LFX28977ST caught on fire. We purchased it 8+ years ago and stopped using the ice maker and water dispenser 3 years ago. It stopped working 3 times and we had it repaired twice but by the third time we turned the ice maker off and shut off the water valve. 3 nights ago it make a noise and my kitchen filled with smoke. We opened the door and found the ice maker black and melted from the fire. All my food was contaminated. I was on the phone with LG to find out it’s not under warranty, no recall is on this model and was offer a technician to come and see if it’s repairable if I pay $125 upfront. I said, No thanks. They opened a ticket with their safety department and said someone will contact me in 24 to 48 hours. It’s been 2 days. No one called. I expect appliances to break down and stop working but not to catch fire and blow up. My stove is right next to the fridge, we are lucky the fire was contained. This fridge needs to be pulled off market.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

My LG fridge is only a couple of years old and already needs major repair work to the doors. One side of the two doors seem to be worn out and will not close properly. Now the seals seem to be breaking. I called a local appliance repair store and was told that I have to go through LGs repair because no one else can get the parts. Nice scam LG. I will never buy another one!

First call to LG Service was at 6 months for ice maker on model LFX33975ST refrigerator. Fourteen months later Ive made 13 calls and have had 3 service visits. Now Im told it is the compressor and unit needs to be replaced. LG company said takes 3 - 5 BUSINESS DAYS to make a final decision on how to proceed despite what repairman says. Im physically disabled and take medication that needs to be kept cold. This is not the way to conduct business! Also now I find out there is a class action lawsuit for this models ice maker. I wouldnt doubt soon there will be on the refrigerator too!

Purchased this washer (WT1101CW) January 2014. Its been two years of rebalancing accompanied with numerous draining and refills as this machine struggles to complete a load. Have had a technician visit us three times and he made sure the machine is level, has a new board with updated firmware and still we have problems. Even more telling is the fact that a tub clean cycle (water only) cannot finish without the machine stopping to display UE. Ive given up. For a quick wash our neighbors have let us use their washing machine. In the meantime my solution is unfortunately to move to a different brand of washing machine.

LG WT4870C top loading washing machine has been a nightmare since we bought it. It started by ripping our clothing and then shaking violently. They came out initially and changed the drum. That took care of the ripping problem though they did not reimburse us for the clothing. It did not take care of the shaking problem which has become very violent. Please never, never buy an LG product.

We bought a LG washer in 2009 and thank goodness we purchased the extended warranty. We have had so many problems and it has required numerous expensive repairs. In the first year under LGs warranty we knew it was a lemon. After four years of replacing numerous parts it is deemed irreparable. Our service person from the warranty company called LG and gave us a number to hopefully replace it. After six weeks of working with them we were given two reference numbers and felt confident that the problem was being solved and they had our initial sales receipt. We found out we have been working with a call center in the Philippines from a LG representative in Alabama. When I asked why they have indicated to us things were progressing he said you are dealing with people in the Philippines and they are going to tell you want you want to hear.In the end, I was told our washer had gone for final review and we would be contacted in 10 to 12 business days about its possible replacement since it is irreparable. When I called to find out why I had not heard back, I was given the run around again. It was only when I insisted several times on talking corporate that I learned we would have to go through the extended warranty company which was not the information we received at first. So for over six weeks we believed LG was handling this professionally only to find we had been given the run around and dealing with people who really did not understand what they were doing. I am very concerned about this kind of professionalism and why we werent told after numerous calls and all the information they had that they were not going to replace our washer. So if you have problems beware that even though you feel reassured the problem is being dealt with, it might not be. So why did they lead us on for five weeks and numerous phone calls? They could have told us initially we were on the wrong path.

We purchased our LG Wave Force top loader model number WT5001CW about 4 1/2 years ago at my local Home Depot for $850. The biggest mistake of our lives. First, the issue with washing blankets, towels etc. The code I think IU or EU pops up and you have to reorganize the blankets and make sure the machine doesnt continue to fill the tub. Sometimes it would take 4 hours to wash my blankets or comforters. Second, the bleach dispenser (I use non-chlorine bleach) seems to always be filled with water. We think the tube is clogged but we are dealing with a more serious issue right now which is my final issue. The third and final issue having dirty clothes come out of my washer after you are supposed to have clean clothes. The delicate cycle does not allow you use to use a lot water so your clothes are not completely covered in water. Then I take out my clothes and find these pieces of dirt and pebbles. Changed all the hoses. Didnt help. Have to shake my clothes of these dirt/pebble pieces then vacuum out my washer to do my next load. We tried to take the bottom plate off and just took off the bolt but the plate is stuck. We did find A LOT of icky stuff on the bolt so we know under the plate is the real issue. Most likely there is build up and needs to be cleaned out. My husband tried to bang it with a mallet to loosen it up and filled it with fabric softer but nothing happens. This washing machine is such a headache and I wish someone would just take it. I dislike it so much. Plus with the recall you cant wash waterproof items, haha. I had the repairman in here about 2 years ago to do what? Not really sure. Please save yourself the headaches and your money. Plus there is a lot plastic components which equals cheap to me.

Front Loading LG Washer - I have noticed the white laundry coming out with gray blotches on it. This is with the use of bleach and the monthly cleaning regimen suggested by LG upon purchase at Home Depot. Yesterday, I opened the door and found little glass beads in with the laundry. I dont have a clue where they came from and after submitting an inquiry to LG, I was informed that I needed to send a photo of the beads in an email so they could determine what they are. Im not sure what to do.

Its a great refrigerator. The only actual problem is with the French doors... they never seal shut and the door alarm doesnt go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

I purchased an LG Top loading washing machine from PC Richards in Levittown NY. I purchased the Machine in June 2020 and the machine has broke twice already! I called PC Richards to repair the machine as I bought the extended warranty. The machine is leaking from the bottom and it sounds like a lawn mower!! PC Richards was horrible. I have an elderly mother I care for who is on Hospice. When I asked how long until a repair operator can come out to fix they said a week or 2!!! That is ridiculous. I have water in my house and I cant use the washer. I have 6 people with no clean laundry. I spent over a $1000.00 for this machine and the best PC Richards can do is say it is what it is. I feel like a prisoner. How am I supposed to care for my dying parent who needs clean sheets and laundry daily!!!

I am retired and live with my dog, so I bought the smaller, narrow LG Refrigerator, with freezer on the bottom. It doesnt look big but it holds a good amount. I love the drawers in the freezer, no more losing things!!! And the veg. drawer works better than any Ive had before.

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

Range now 4 years old and is a complete lemon. 1st episode telescopic rack defective upon delivery. 2nd - Self Clean melted knobs and blue enamel started flaking off. 3rd - Oven locked and would not reopen - parts unavailable till after New Years! Happily bottom oven drawer worked as I was receiving! Repairman said that they dont make them like they used to and enamel was defective, but they could not do anything. 4th - Oven light stays on all the time - inside window gets dirtier each time we use bottom drawer. 5th - All the knobs are now melted and bottom of oven enamel is completely coming off as well as door and sides. 6th - New telescopic rack came apart completely! 7th service call placed and pending.

I purchased an LG Refrigerator LFX25961AL back in August of 2010. The refrigerator just stopped working on October 26th, 2013. The light remained on inside of the refrigerator and it failed to cool the food inside. I also noticed that the refrigerator was running much louder than usual. The ice inside of the ice maker began to melt and later that evening, the refrigerator had completely stopped working. All the items that I had inside the refrigerator and freezer have spoiled. I called the company concerning the warranty that I purchased along with the refrigerator and they told me that they could come out on Tuesday with no guarantee of the repairs being covered under the warranty. I have a refrigerator full of spoiled food and I am quite upset. Ive only had the product for three years. When you pay thousands of dollars for a product is this acceptable? I understand that things happen but this product should be fine for at least five years. I find this unacceptable. I began to search the internet for answers and I see that many of the customers who bought this product are having the same problem. I wish I could return this faulty product. I will never purchase anything from LG again. Buyers Beware.

LG counter deep refrigerator - One year after buying the refrigerator, the motherboard went out. One week later, the board that controls water and ice went out. Now, a year and a half after purchase, the covering over the controls for water and ice have peeled off, leaving a very unsightly appearance. Not worth the money. I would never buy an LG again!

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

Purchased the LG Direct drive dishwasher. Stainless steel with all the bells and whistles. 1 year after purchase, I received an error code on the machine, stating its retaining water/moisture. Called LG Customer service provider. They walked me through the steps to fix this issue. Two weeks after this issue the machine made some very loud noises, along with showing another code. This time it was the motor that had gone out on it. I was told I needed to send receipt, as I refused to pay for service. Keep in mind it had water issues already. So I sent the receipt, and they fought me, along with denying my claim. It didnt stop there. I finally got someone out here from LG to fix for free, after a lot of time on the phone, and no use of dishwasher for 2 weeks. The repair man came out. He was very rude. Along with tipping dishwasher and spilling water all over new floor.Well my problems did not stop there. Its only been 2 weeks since fixed, and its showing the error code for water /moisture again. Little did we know the first error code was leaking water under my new floor. Ive called LG Customer service again and got the run around. The service rep also told me this is a known fact about the machine, and there have been issues with it. Its been 3 days and no one has reached out. But heres the worst part of all this. My floor has now been tore up, and restoration has come out due to the known issues, and all the water that has leaked out under my floor. My homeowners now has to get rid of water and replace the whole floor. My machine still sits in kitchen broke and not usable. PLEASE DO NOT PURCHASE THIS UNIT.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

STAY AWAY. TERRIBLE CUSTOMER SERVICE AND THEY DONT CARE ABOUT PEOPLE. TALK ON On One like a computer, no feeling. This is so sad. You spend 5k on a fridge and 5 years later they dont care! So bad! Stay away from LG! Give your business to another company!

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

Does not dissolve deferment. Tried all kinds per repairman. Run hot water in sink. Very hot. Dishwasher water is 80 degrees.

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

We purchased LG washer WT5070VC and LG dryer DLEX5170W in November 2012. Total cost new at Home Depot was $1400. They are both broken and cost of repair is $700. I contacted LG this morning and spent three hours on the phone with them. They did several diagnostic tests over the phone. They offered nothing. They did try to set me up with a local repairman and could not find one. We contacted Home Depot on our own and paid $97 for their diagnostician to come out. His price for repairs is the $700 mentioned above for a washing machine clutch and assembly as well as the dryer vent blower. These are both minor repairs and will still have this gross total to fix. Will never purchase LG again and plan to discourage others from buying as well. If there is anything I can do to further contact LG, please let me know. I have sent an email to their customer service dept following my phone call with customer service and diagnostics this morning.

We purchased an LG Front Loader True Balance washing machine in MARCH 2016 from Lowes. This past week, SEPT 2016, water started leaking from underneath washer. We contacted LG directly, tried some troubleshooting to no avail. LG customer service asked that we email a picture of our receipt; we did. We called again and someone told us that the machine was made in 2014, purchased in 2016 and they will have to get back to us. Crickets. Then, we called Lowes. They seemed to be helpful but determined we live outside the service territory and they would have to send complaint back to LG. **!! We have not heard anything from anyone for 5 days now. No washing machine, 2 school-aged children, one of which has a bug and has been throwing up for the past three days, myself and my husband who will be going to work commando soon. It seems that most products today are just crap. CRAP! Not only are the products crap, but customer service, service repair procedures and overall way of doing business is dead. Off to wash vomit-soaked stuffed animals by hand. As God is my witness, we will never buy another LG product again.

I have the same issue on my fridge that everyone else has (bad compressor) on a refrigerator that is only 2 years old. I have LG phones, TVs, dishwasher, stove, microwave, washer and dryer. But now I find out that the refrigerators are nothing more than junk due to issues with the compressor. There is a class action lawsuit on this. I spent about 3600.00 for something that lasted 2 years. Unacceptable. Really should be 0 stars.

The expensive refrigerator with French doors, we have had at least 5 repair calls, the ice/water dispenser leaked and the double doors at the freezer froze up and couldnt open doors. The company has not replaced the unit, they did replace the doors and they didnt work also. The repairman said nothing more he could do. They are ducking me, putting me on hold for almost an hour each time I call. I will never buy another LG product.

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

LG needs to have a class action lawsuit filed against them or we all need to file claims against them in small claims court. We have most of the same issues as everyone else: Tromm LG washer and dryer. Washer model WM2277HW and dryer model DLG5988W. The washer smells like mold and always has. Slimy, moldy gasket, towels and bathroom rugs come out smelling like a barn, especially the washcloths. Soap dispenser does not drain properly; dryer does not dry. We have had multiple service calls and nothing gets more than a temporary fix or they declare they cant find anything wrong. These units were supposed to be the best and we have been putting up with them far too long.

It was a very big refrigerant. Very spacious. Very cold. It had big shelves. Large ice maker that was very big. Stayed cold all time. Everyone should have one. If I can get another one I would. It was over my expectations. I love LG appliances. I think everyone should own them. But since they cost so much not everyone can own them and its too bad save on energy. I always save hundreds when I switch to LG. I havent had to call him her repairman not once because you dont have after your warranty. We had LG appliances 2010.

We purchased an LG large capacity washer and dryer set 4 years ago. A few months ago, we noticed the so common thump, thump, thump. I looked inside the dryer and noticed the crack in the rear weld of the drum. I contacted LG. It took numerous calls over 3 weeks before I finally got someone who admitted that the drum had a 5 year warranty because of all the broken welds. Why wasnt this recalled? Why in the hell did it take me 3 weeks before someone owned up to this P.O.S. They put me in touch with Tanstel electronics for the repair. Tanstel tells me they will have to order the drum and will call me when it gets in. They say it should be in in about 2 weeks. 3 weeks later, I call Tanstel and am told, Yeah, the drum is sitting here, been here for a while, when do you want us to come out? Are you kidding me, why didnt they call me when it came in???? Tanstel comes out to do the repair, costs $150. The next load we put in, we notice that if the machine says it is finished in 5 minutes. It keeps on doing this. Apparently, when they replaced the drum, they damaged the sensor that tells the machine when the load is dry. Tanstel comes out again, repairs the sensor and leaves. The sensor still isnt quite right but is better than before. It is now a month later, and my drum doesnt turn anymore. I can hear the motor turning and can smell the rubber band that is supposed to turn the drum burning. I have had it!! I will never purchase another LG item again. Please learn from all the complaints on this board. LG doesnt care about customer service! LG doesnt care about repeat business!

I actually bought the same model. I really enjoy the sliding shelves and that the ice maker is in the door and not taking up space in the refrigerator itself. This newer model now has two ice maker and in my home that will really come in handy.

Still under warranty my refrigerator stopped working after five months. Ive had repair people at my house eight times now in a four month period. Today the repair person walked into my house without knocking or ringing the doorbell. My dog stopped him about 5 feet from the front entrance way. The service call for today was for the repair person to tell me only that the part is on order. Again LG wasted my time. I asked the repair person, Why did you come to my house to tell me this, you couldve called!!! The customer service and the repair people at LG are not trained and do not know how to handle the customers nor does the company know how to stand by their product.I am asking my credit card company to dispute the charge because LG sold me a product that does not work. LG is now lying. Setting appointments without my knowledge. Their documentation is not correct and they say I am canceling my appointment. Executive desk also lies and makes up information and incorrect documentation. One person said that she would send me $150 for my food replacement. Later found out thats no such policy. My refrigerator stopped working December 2016 and it is now beginning of April 2017. My Refrigerator is still broke.

The Compressor died after 5 years, Tech support was OK and parts were free but still cost me Almost $1000.00 to repair. The refrigerator has one of the best possible designs for storage and access.

I love this refrigerator. It has so much room. One of my favorite parts are the adjustable shelves. It has two vegetable drawers and one large snack drawer. Bottom freezer is nice as well. However, the ice maker is a little slow to make ice but not that big of a deal. Overall this has been a great addition to our home.

The LG refrigerator works great and looks great. My only complaint would be about the way the top on the crisper drawer close. You have to be very careful or you will break the lid off of the drawer.

We purchased a $1,000 LG washing machine in October 2011. We had always bought Kenmore, but the salesperson said that LG was a great company with good products. So we made the purchase. When the machine was delivered I had noticed on the interior rim that the paint (porcelain?) finish was not smooth in a couple of places about the size of a quarter - this would be directly under the spray head and another area a few inches from the spray head. The delivery person didnt seem to think this was an issue. About 2 years later I noticed that the area directly under the spray head was turning brown, but I didnt think twice about it because at the time I didnt realize this round piece of plastic was a spray head. Well today when I was wiping down the interior of the machine 2 places the size of a pencil eraser came off exposing the metal of the machine. So I called LG to find out what could be done. The first person asked me to upload them and photo, which I did. She told me this was rust and LG would not do anything as this is considered cosmetic. Im like REALLY, this machine is less than 4 years old and rusting. Yup that was the answer. Not good enough for me. So I had purchased an extended warranty - warranty only covered moving parts but they gave me some advice. They told me, in their opinion, this was poor workmanship/defective product and LG should be responsible. So I called LG back and this time I spoke to a head supervisor, of course this was after I had to go through the whole issue with another service rep, just like it was my first call. This woman was so rude, kept cutting me off when I was talking and could not have cared less so I asked that I speak to her supervisor. I asked 3 times to talk to her supervisor and she told me that they do not handle this type of issue and NO I could not talk to them. She repeatedly kept cutting me off saying she would give me phone numbers for some companies to come and make the repair. I am ready for a CLASS ACTION LAWSUIT but not sure how to get in touch with those of you that indicated you want to do the same.

LG Gas stove - bought this year - I just walked into the kitchen and smelled gas. This is the fourth time this has happened. I didnt use the stove today, so someone must have accidentally brushed against the stove and slightly turned the knob. There is no safety apparatus to alert you to the knob turning or that gas is leaking (stove doesnt automatically light). I cant believe in this day and age that this appliance passed any safety inspections. Thank goodness I dont have any small children, Id get this stove out of the house immediately. As it is, I frequently go into the kitchen just to verify that none of the stove knobs are turned, I am now paranoid we are going to blow up...

I also purchased an LG front load washer with all the bells and whistles. The first month, it worked fine, then clothes were coming out with holes in them and the color was gray and dingy. I have written at least five letters, and as yet have not received any written response. Upon calling, l was referred to repair or Best Buy. My warranty was not an issue, but l failed to get any results. It has been three years and l as a consumer will never purchase an LG product again. And interestingly enough, on the day it was delivered, the delivery guy stated, Good luck as the machine is a piece of junk. He was absolutely correct.

After spending $3,500 - before tax - on LG French door with beverage fridge and bottom freezer, 14 months later, the compression is shot. Thank goodness we bought the extended warranty. But, repairman cannot get replacement compressor for at least 19 days; thats just to get the part into US. So, repairman made recommendation that a new fridge be sent to us. LG though, refuses to talk with us about if approved, when will be delivered, etc. LG says “Talk to the repairman,” and he says he doesnt know anything until 3-5 business days - until LG makes determination.Meanwhile, I have to try and feed 6 year old, 90 year old, and two adults, without a working refrigerator. More salt in the wound? Consumer Reports ranked this particular LG frig model as 2nd highest. I even researched and still got clobbered. Repair person who contracts with Sears said Samsung and LG are bad makes, regardless of what model. He recommended Whirlpool. Live and learn.

Purchased this washer in March of 2011. At first this washer worked great. Then it started to vibrate a lot more than it used to early on, then it started to tell me loads were constantly UE or uneven, then it started giving an IE code. It wasnt until the IE code that we called Sears... 2 months after our expensive $170 3 year warranty. They told us the part and we ordered it... wrong part. Finally got the right part and replaced it. The machine worked ok but we still had excessive vibrations and then it started stopping on 17 minutes. Wouldnt get past that time. Now, it is stopping at 45 minutes... and it took 3 hours to get to that point. My husband called Sears after finding out our machine is recalled and they claim that our machine doesnt count. He called a different Sears number and they said to call LG because its an LG machine.He calls LG and LG says that they no longer have a relationship with Sears and we need to talk to them. We then talk to Sears and the rep says our machine is definitely recalled but we need to call the recall line (which was the 1st call that had been made). He gives us the number to the escalation department and the rep claims she cant find our account. Then she says she needs a few minutes to research it and the call is disconnected. What are we supposed to do now? There really is a recall on this machine and I think it shook so bad over time that something was damaged in the unit. Sears wont help. LG wont help. Who can help? We are just out the 800 we paid? It is just my husband and I so it isnt like this machine was even used that much. No one will help us. What do we do now?

I purchased a LG French Door Refrigerator through Costco in December of 2015. The refrigerator completely stopped working, it has a completely closed system so very hard to see anything. Called for help on March 11th, 2017, 15 months after purchase and still in two year warranty period. After much BS they finally agreed I was still under warranty and sent out a service request. I live in a county of 500,000 people. They had ONE service person for this entire area. That person called late that night to say they were not doing this anymore, could I call LG? I did, I am now waiting for someone from out of this area to come work on Refrig. Its been 5 days, no call. Will call Costco tomorrow and see what happens next. LG clearly has NO interest in caring for its products if they have ZERO technicians in a community of 500,000 people. DONT PURCHASE LG!!!

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

The knobs on my gas range have been replaced twice because they are cheaply made. They have known issues and still LG isnt doing anything about them. There is no point in replacing them because they wont last more than a few months.

Dryer performs as expected and is quiet. The top loader washer with no agitator takes time getting use to because it looks like its broken but appears to be normal. Though it uses less water adding more water seems to work better.

LGLRFC21760ST - Numerous calls to retailer and independent repairmen re: water spilling out from freezer and unto floor (It has ruined the hardwood floor in kitchen area) since purchase in 2005. Have paid lots in labor and parts over the years, they all do something different than the last guy..... and it keeps leaking. Called again and repairman said, You should have called us earlier. Really???? How many times do I have to call - and pay - to get it fixed? Now read that many others have experienced the same problem, but I have never been advised that it was a common issue with this fridge. Guy today said he would check to see if there were any bulletins issued on this matter for LG. Are those bulletins available to the public? Really, really frustrated after seven years with this problem. And now likely a very expensive bill. Plastic bins have also broken and will be replaced - poor design said the repairman - but that is the least of my problems.

LG fridge (LFXC24726 French Door Fridge) bought in 2016...compressor failed in 2017. Woke up Memorial Day 2018 and found a pool of water around the fridge. Fridge was warm inside and the frozen food soft. Called LG factory specialist and he used the Smart Diagnosis to analyze the problem. He said I should call a repair person, because the fridge was not working (dont need Smart Diagnosis to tell that the fridge is not working!!!). Removed all the food and scheduled a repair person four days later. The day before the repair person was scheduled to arrive, I checked the fridge and everything seemed O.K....cold fridge & freezer. We decided to have the repair person check the unit to verify that it was O.K.I told the repair person the whole story about the unit not working four days ago and now it is working. He said: THIS IS A COMMON PROBLEM WITH LG UNITS...The defrost computer sometimes gets stuck and has to be reset. Just unplug the fridge from the wall or trip the circuit breaker, wait 15 seconds and the computer will reset. That piece of advice cost me $75.00. The repair person confirmed that this information is not in the owners manual and probably the LG factory specialist dont know about this computer problem. I hope this story will save somebody a repair service charge. I learned my lesson...I will never buy another LG refrigerator.

I purchased this as part of a set in 2017. Its a black stainless steel gas convection range. My initial thoughts were that the control panel is extremely hard to push. They failed to put glass behind this so I have to push hard to get it to register. This is very annoying however it does work. Lately though, it has developed a new problem. The oven beeps saying it reached temp I put my food in. When I pull it out after the timer goes off, the food is cold! The oven fails to maintain temp. A 4 year old oven that is lightly used should not be having this issue! I have owned cheaper ranges and have never had issues like this, not even after 10 years or more. I am very disappointed with LG line of products.

I bought LG washer/dryer from Best Buy and had the 5-year service protection plan. I have had leaking problem and had Best Buy out two times. Two weeks ago, the washer started leaking. I found plastic pieces in cleanout. I contacted LG, who referred me to A&E Factory Service (nationwide). I called and they returned my call on a Monday. I then made appointment for Thursday. They called that day sick, so I had to make another appointment a week later (earliest and now 10 days after speaking with them). I called LG, who referred me to a local company. They came out the following Monday (now over one week). They turned the washer on and said the lifetime warranty stainless steel drum is warped. I said it is hard to bend them, so was it an original problem? They said it caused damage to seal. After paying them for diagnostic trip, he said I have to pay for all labor and any other part, except wash drum. Okay, he approved using washer if I was okay with small leaking. Appointment was set for three days later. I used the washer and it turned into a gusher. He came back that evening and said that drum ripped front gasket. He will pay for that. Meantime, I called LG. They said that drum suddenly becoming warped is not likely, but it could happen. I said it has been this way since we had it. It has always been loud and it vibrated more than our old Maytag but we had to leave it at the old house on sale of house. They said they will cover drum, but nothing else. Tech came out on Thursday (this past) and opened up washer. (Finally, he actually opened to look at all of it.) The drum was so warped that it cut open (gouged) a hole in the outer plastic drum (front section). It had a circular gouge around the almost complete perimeter. He told me that part is no longer available because washer was over 7 years old. It was made in 2005 and I bought in 2006. He told me to buy a new washer. After he left, I called LG who said that part can be bought as an aftermarket part but they do not make the original part anymore. Swell. They gave me names of two parts suppliers. Part is $100 but has to be mailed at an oversize part ($50). I called service company to tell them it is available. They called and placed an order. On Friday, next day, part still was not shipped to them. I cancelled service (now estimated to be over $400) and bought a new Whirlpool set. LG refused to take ownership of problem that was caused by a lifetime part and they admitted that it was likely like that from beginning, but would not say 100%. Theyre out. They told me I should have noticed something not right, even though I had Best Buy out two times. I called Best Buy and they told me their service is a plan not a warranty. If there was a lifetime warranty issue, they would have had LG fix it, not them. Now my problem went on for two weeks with no conclusion, other than me cancelling service and throwing that piece of junk out. The company I called recommended the Whirlpool because it is US made. They said the biggest problem with LG is that it is all Korean or Chinese made and parts are difficult to come by. No kidding. Manufacturer is only obligated for 7 years per them and LG. If you want your machine to last more than 7 years and you paid big bucks for it, look for something other than LG. They will not back up their products in any way feasible. I understand warranties but when a lifetime-warrantied product is the culprit of a major problem, dont blame the customer for not knowing it was an issue, even though a service tech they recommend doesnt catch it either.

This washer is horrible, I hate it. Just like everyone states, I cant run a load of laundry without it constantly adding more water because its uneven. Hate it, will never buy LG again. I think we should be given our money back. 3 years I have dealt with machine. Refund would be nice.

First Im 5 ft 2 in, I need a stepladder to reach my close in bottom of washer, pain in the butt, then only 4 yrs old, a valve stuck on filling my washer to overflowing, it flooded my home, ruined my floors and they wont cover anything but fix the washer 2 weeks later, so I would not recommend this product. If I would have left and came back, my home would have been totally gone and my insurance I would have had to use and put out a deductible, and my rates would have went up or dropped because of the malfunction. It was a nightmare trying to get through to the number for your warranty, thank goodness Allen at Home Depot got the ball rolling for me, but would not recommend product or warranty. Next time Im buying the cheapest washer out there for the money in spent.

My kitchen has other LG appliances & we have been happy with all of them, it had great features & the price was right plus they delivered it and hauled the old one away. I like the accessibly of water filter, sturdy solid shelves, indoor ice maker, quiet and efficient, looks amazing in the kitchen. When we moved, the buyers paid extra to keep it. I would love a freezer at bottom rather than side by side, would have liked it to be a bit larger but our space wouldnt allow it, would have liked it to come with stainless hoses for the icemaker.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

We purchase fridge January 14th, 2017. First time coming out for service on ice maker May 5th, 2017. 5 times in a row for same problem. Still the problem exist. Has leak water all over my floor and into my finished basement. They continue to try sending out technicians. Most recent technician refused to come out if fridge has been serviced so many times before. LGs answer to this is they will send a different company out. Their warranty only includes service and parts. They will not do a replacement or refund. I have a new baby in the house and have been without a fridge totally for 5 weeks. Refrigerator or freezer not working now.

Its a front loader, and has many options for washing, as well as the dryer. I would recommend the LG brand. They have been very dependable, and has aided in helping keep our electric costs down. Very economical to run!

The LG refrigerator is very good. I like all of the features. So much space inside and it keeps all the stuff cold inside. Very cool and I like it very much. Holds a lot of stuff inside. The color is very good too.

We bought the LG WT1701C washer and matching dryer for a new house. I started to notice the clothes werent getting clean, even on the Hot setting. I felt the water, and the in the Hot setting, the water was barely tepid. A service tech came to look at it and informed me that most of the new washer brands have a top temperature of 100 degrees. I was shocked to find this out. He did inform me that selecting a different wash cycle than Normal, like Bright Whites or Oxi Sanitize, will give you water thats hotter but those cycle times are longer.Also, in the Normal cycle, it seems that the washer takes more time to sense the size of the load than it does to wash it. Although I saw that it had no center agitator, I assumed the washer action would be similar to the old agitators. But I have watched laundry loads that swish back and forth but sometimes the laundry on top doesnt get down to the tub that does the washing. The agitation doesnt seem to be very strong. Again, selecting a different setting like Heavy soil, will create a stronger agitation.If youre shorter than 5 6, youll need a stool to reach the bottom of the tub. And be careful about inadvertently pushing buttons once your load has started. While reaching in the washer, I inadvertently hit a button that changed the setting. I could not go back or resume and had to start over. I was 2/3 through the cycle so it was very inefficient in water and electric.So far the dryer seems to work well. Although its a nice looking set, I would not buy it again. Even with some concerns about the smell in front loaders, I would choose a front loader to make sure that the clothes tumble enough to get clean. I believe this model has been discontinued but there are newer models with similar model numbers that I believe will have the same issues.

I purchased a fridge and a gas ranger from LG buy American just a little over a year ago. And immediately after, the range burners control knobs started cracking and falling. The fridge rubber gaskets on the door started to come off. The parts are very expensive and do not correct the original defects in the product. I am ashamed of these products, and I will not recommend it to anyone. LG, shame on you.

My gas range started having problems with the control knobs at about 4 yrs of use. We have babied and done all we could do to keep them together. I have looked at the price of replacement knobs and the price is crazy. By the time you purchase 5 knobs you could purchase another gas range. I guess that is what I will have to do. The stove still works very well. I would never recommend the purchase of any LG product. My dishwasher is LG and I cant use it. It started shocking everyone when being used.

We have had to have the fridge serviced several times. One was a recall that I was not aware. When we called for services, tech told us a circuit board went out and it had to be orders, thus await for repairs. It also has a high pitch noise when compressor is running and the front stainless steel is hard to keep clean. We have not been pleased with its performance and it is only 2.5 years old. We would not purchase an LG again.

My washer thinks it is out of balance when it is not. It does not post codes to indicate it is out of balance. It just keeps adding water and setting back the time. It does not get up to speed on the final spin. We did sprat diagnosis and all they said was that it does not get up to speed. The authorized technician verified that the machine was not out of balance, but could not find the problem. When he put so parts back together it worked, but he could not say why. It worked for 4 loads and then we had the same problem. The machine is only 2 1/2 yrs. old. I am not happy.

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that Id probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

My husband and I purchased this top loading LG washing machine on January 2, 2019. Mid February 2020, as I was doing laundry, I heard an extremely loud noise. The washer had jumped all over, dented our wall and the frame of the washing machine was bent outward. The top was also popped off. The warranty was only 12 months, therefore out of warranty. The process that LG gives us for filing a complaint is extremely difficult. We have been given standard email responses. As of today, they have not contacted us to discuss the matter and resolve it.

LG Dishwashers are Horrible... It takes over two hours to do a load of dishes. Plus the controls do not light up correctly and you cant see which setting to set unless you get a flashlight. Plus half the time the dispenser for the soap does not open half the time. Paid way too much for this product to have so many problems... very disappointed.

We purchased the LG washer / dryer set on 1-11-20 from Warner Stallion. Right from the start the dryer makes a constant banging noise like there’s a pair of tennis shoes drying. I called the appliance store that we purchased from and after waiting 4 days for a call back they finally scheduled a service tech to come out, he told me that unfortunately all LG dryers sound like, there is no fix so I just have to put up with it. I called the salesperson we had and explained to her, she said she never heard of this problem.... I didn’t hear from her again. Today I was using the LG wash machine for bedding, when I opened the door, I noticed my sheets were ripped into pieces. Think twice before purchasing a LG appliance.

In 2005, I purchased the LG WM1832CW washer and from the beginning, I got an OE error code which indicates a motor overload. I had a service contract and Best Buy was great in sending a repair person to troubleshoot and ultimately replaced the motor. We still have the occasional OE code, but LG told us to reduce the amount of detergent and always use high-efficiency detergent.The smell started and there was a black mold around the front tub seal and smelly clothes. Initially, I thought that the smell was due to sweaty football gear, but it continued after the season. We have used vinegar, bleach, you name it, yet it still smells.Now, Ive had two leaks that flooded my laundry room and I cant find the cause. My guess is that the front door seal is not seating properly every time.

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

This is long, lots to cover. When our old fridge died over Memorial Day Weekend in 2015, we were rushed to replace it --- and have regretted that ever since. We purchased an LG French door fridge at a major retailer, with just the one day to do research (because, our old one had died and wed already lost a couple hundred dollars in perishable food and had kids to feed). The linear compressor promised to be quiet, efficient, and durable - the literature boasts that an officially proven 20-year-durable lifespan realizes your peace-of-mind.At first, it was great - because it was new. Just ten months in, however, we began having problems as the fridge developed a clicking sound when the fan (compressor?) kicked on, and then a couple weeks later got an error code on the panel and the fridge stopped cooling. We lost another fridge full of groceries, and called LG for repair. It was well under warranty, being just one year old.The technician they dispatched called us before showing up, and told us this is a common problem - and that we have to defrost our frost-less new fridge when we hear that clicking because it means ice is building up inside on the fan. OK... So we did that, and the fridge began working again (this is in May/June 2016). Then, like clockwork yearly, we would hear the clicking and do the overnight defrost (2017, and 2018).So again it began clicking again in early July 2019, and we got ready to do the same thing - except instead, the fridge just quit working entirely on July 9th 2019 while we were at work and we came home to a flooded kitchen (from the melted ice) and once again, had to toss a fridge full of perishable foods (second time with this fridge). We unplugged it and left it overnight to defrost, as before, and plugged it back in on the 10th (empty). Left it for the day while at work, and when we came home the inside of the fridge was over 70*, clearly not cooling, but no errors on the panel, so I called LG for service on July 11th. This begins the worst customer service experience I have ever had with any manufacturer.July 11th: talked to condescending service rep who eventually agreed that we needed a service call. Scheduled it for July 16th (earliest available), and gave me a confirmation number which I read back. I arranged to take a half-day off work to be home for the 8-12 hour window. He says that luckily Im still within the 5-year warranty; I tell him my paperwork says it is 7 years warranty. He updates my account... Then assures me that the parts are covered under the warranty and I will only have to pay the labor for the service call.July 16th: at 11am, I called LG to check the ETA of the tech so I could update my office on when I would be in. Was told that my tech had just finished a call in a town 15 minutes from me, and that I was next on his list. At 12:15 still no tech, so I called back --- and was told that my service was completed. Spent quite a bit of time on the phone to learn that the confirmation number I was given was for someone else, and that I had no service call scheduled after all. I was quite angry, as Id stayed home for this and had been without a fridge for a week already. The person I spoke to said she was in the escalation department and she promised to call me within an hour with a resolution to get my fridge fixed, that her supervisors assured her it would be done that day.At 1:40 I called back (because, surprise - no call from LG and no tech) even angrier because I was no closer to a working fridge AND now Id lost a full day of work without pay. Im not allowed to talk to the same person I spoke to at 12:15, because she is helping other customers... Am told there is no way they can fix my fridge today but they will dispatch my call to an authorized service repair center, who would schedule a new service date. An hour later I get a call from said service repair center ---- who informed me that they dont service my area because they are in a different STATE. Yep, that last LG rep sent to the wrong repair center.So I call LG again (4th time this day), and this time Im told that I have to wait for the system to call me to schedule something, but that would be either today or tomorrow. Its 3:30 at this point. The rep cant help any further. Next day, by 4pm, still no call so I phone LG again. This rep tells me it can take 3-5 days for the system to call me to schedule something.... Each time I call, Im given a different scenario, none of which are getting my fridge fixed. The next day (July 18th), I get an email cancelling my appointment - which I havent been able to make so I dont know what this is for. July 19th: I call again because still nothing and its been ten days since my fridge broke. This rep is able to schedule a service call (what happened to the system??), and we set it for July 24th, next available day.July 23rd: given the absurd hassle Ive had to deal with to get this fridge fixed, I call in to confirm my appointment for the next day because I cant lose yet another day from work and have no tech show up. Am told parts were ordered on the 19th (which parts? the ones that always break, that fancy compressor that is supposed to be so great and durable but only lasted four years). This time the rep tells me that they have extended a courtesy warranty to cover the labor in addition to the parts, and that they received a couple of complaints. I have talked to 8 different LG customer service reps by this time, expressing many complaints from me on this whole fiasco, especially against that first rep who didnt bother to schedule a tech at all and cost me a days wages. The rep also said a grocery reimbursement would be sent in a couple of weeks for the inconvenience. This is the first Ive heard about this option.July 24th: my fridge is finally fixed, with a new compressor. The tech did not charge us for the visit, so at least that part LG honored. Fifteen days to get the fridge fixed, replacing a part that was the big selling point, four years and two months after we bought it. We lost tons of perishable food from the fridge and freezer (it holds a lot!), and two full days of work without pay. For two weeks weve had to eat out/eat convenience food because a picnic cooler just doesnt work that well to hold perishable foods that long, and its the middle of summer; it is an expensive way to eat! Now we wait for whatever grocery reimbursement they deem sufficient to compensate us, and count the days until the fridge breaks again, hoping it is still under warranty when it does. I dont trust this fridge at all. But we paid $3k for it, and cant afford to replace it yet. The environmental impact of manufacturers building appliances that fail after just a few years has got to be enormous and I wish there were lemon law type of things we consumers could count on for better durability.

I have Model ldt5665st. It installed easy, looks great. When it works it does an ok job with everything but drying. I did say WHEN it does work. The button panel will stop working. Usually I have to go down, turn off the breaker over night, turn back on in the morning and it will work. I had the install company come out a few times and power is going to it as required. It seems to do this every few months and as soon as I start making appointments it starts working again. Now here I am having to cook more because of the lock down, dishwasher not working and no service calls are being made. This is the 3rd LG Appliance I have bought in 8 years and all of them so far have needed to be replaced far before what I would expect a normal time frame. If you buy one, and they offer an extended warranty, TAKE IT! You will need it.

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

We had this beautiful fridge installed in June of 2012 and right away the freezer compartment spilled ice all over the floor when you opened the freezer drawer. The repairman messed with the seal on one visit, then replaced the seal on another visit and finally replaced the freezer door on the third visit. Problem with that was then resolved. Was gone for three months and back home for summer and the freezer quit working on July 4 - water all over the hard wood floors and freezer food thawed--they came out and did repairs on a fan. A week later the same thing happened - came out - needs new compressor. Came out with the right part no. on the box, but when he went to install it, wrong compressor - could not even restart the fridge section - so without fridge too. Yesterday they installed the correct compressor and freezer wont go below 29 degrees. American has been very good to do repairs and are trying to help us. We also bought the extended warranties, but that company has been somewhat difficult to work with. It is like no one knows who should do what. Very unhappy with this product. Now I have seen many others experiencing the same issues. Should the consumer have to suffer inconveniences and perhaps even damage to their home PLUS pay for the product and warranties especially when LG surely knows they have problems? I feel badly for the repairmen, but am wondering why companies continue to sell these products when obviously there are significant issues. What are we to do?

Have a LG freezer in bottom french door refrigerator. Have complained about how noisy it is from the first couple of weeks. Model number LFX25991ST. Repairman came and I was told they all sound like this. Sounds like a lawnmower is running in the kitchen.

The washer is leaking out of the back. There is evidently a flap that is faulty. The service call is $90.00 plus parts. My son bought the same washer and is having the duplicate problem. It seems that the company should recall the leaking flap on all the washers with this problem. The service people who do not like working on LG are saying that it is difficult to get the parts and the machines are troublesome to repair.

I bought my new LG topload washer and dryer on 7/1/12 and noticed after about a week that my white clothes werent getting clean. I turned my tankless heater up to 140 and put my sheets into wash. I went to add a pair of socks and noticed the water was barely warm. My heater is fine so on the next hot load, I watched when the washer was filling and it was putting more cold water in than hot! I called LG Support line and they said that was how it was supposed to be and I should try putting it on the bulky bedding setting. I did and it had no effect. I called Sears because when I bought it, they said I had a 90-day return option. They said, yes you do, but since I used the washer, I couldnt return it! I will never do business with Sears or buy another LG product. I would imagine the front loaders are the same but it would be impossible to check.

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

I just bought a pair and am still in the process of evaluating them. The styles are nice. I just think they are pricey. I also understand that the way they are manufactured or because they are front loaders, people complain about smell in the rubber and suggest they be left opened after each wash. No one like to the their washers with their doors opened.

On May 9, 2016, our five-year-old LG French Door Refrigerator had a failure on the Linear Compressor. Working with our maintenance agreement (American Homebuyers Protection Corp), LG agreed to send the Linear Compressor part (under warranty) to a contractor (Appliance Wizard) working with American Home Buyers who would then install the part under our maintenance agreement. To this date, June 2, 2016 - 24 days later, the part has not arrived. Numerous calls have been made by us, American Homebuyers Corp, and Appliance Wizard. LG Customer Service consistently refuses to answer questions regarding the parts arrival or to allow tracking. LG Customer Service flat out refuses to let us speak to a manager. After more than a week of living out of an ice cooler, we purchased a less expensive refrigerator (certainly NOT LG) in order to live life at home without eating out or living out of ice cooler.LG has shown they do not care about their customers. Allowing a customer to go nearly a month without facilitating possible repairs is negligent beyond words and fraudulent under a warranty. Refusal to allow the customer or others who are working with that customer to determine the status of the repair (in this case - has the part been ordered as stated and if so, where is the part?) indicated LG should not be in the business requiring customer service. To say we are frustrated is just a pebble thrown into a large lake. Where is our recourse? At this point, we are not confident we will ever receive this warranted part! Posting on Facebook - writing this review - we will NEVER buy another LG Product. LG is a disreputable company. Be Aware!

This refrigerator is the worst piece of crap I have ever purchased. Dont get sucked into purchasing one of these. It breaks down constantly and all my food is ruined. I have so many repair bills, I could have purchased a new refrigerator by now.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

We purchased an top of the line all stainless steel LG Washer and Dryer from Home Depot in 2009 and from day 1 had nothing but trouble with both of them. The washer was constantly out of balance even though the washer had the true balance system, then the computer board went bad, then the door switch and drain pump quit. The dryer has never dried correctly, it always takes about double the normal time to thoroughly dry. It has cost me over $500.00 to keep them running for less than 5 years, LG should be in the junk business as they excel at it.

I have an LG dishwasher, stove, refrig and microwave in my kitchen. The stove, I love... The frig, I like. The microwave really works well. The only thing I would like to have that it dont is a quick min button. My other unit that was the button that we used 9 times out of 10. The dishwasher on the other hand, I have hate for. First of all, it never gets my dishes clean. It takes 2 hours to run and it doesnt get any of the dishes clean in that time. (JUST AN FYI... THE ENERGY SAVERS IS NOT ENERGY SAVING FOR THE CONSUMER... MIGHT WANNA DO A LITTLE RESEARCH ON THAT ONE) BUT ANYWAY...The LG dishwasher dont even rinse the dish soap off its own door. It is by far the worst dishwasher that I have ever had and I really dont have time to do dishes, thats why I have a dishwasher. My LG dishwasher has a lovely chime and thats all its good for. I have stuck a slice of cardboard in there with my dishes to see if it would even get wet... It had a few spots on it and it was a little damp from the high humidity during the disinfecting cycle (that by the way is so hot that I have had a couple of ceramic cups crack in half from the extreme heat). Second... be careful if you have one of these LG dishwashers because I opened it and let the door fall to its resting place so I could load it and the handle landed on the top of my foot and I had a large hematoma that turned black and blue covering the entire top of my foot for weeks from having it land on my foot. I thought it was broke to be honest.The thing is Im grown and life is hard enough to deal with manufacturers taking advantage of consumers by selling them products that dont work at all. Surely they did test on these and knew that they were unable to clean dishes. The thing is I use to love LG. Ive had several of their flat screens and of course I did my entire kitchen in LG... But for them to know that they made a shoddy product and not do right by the people that supported them by replacing the metal chimney boxes they sold us instead of dishwashers makes me sad... Ive spent months of my hard earned income on their products and to be swindled like this by them makes me so sad that even though I love their other products, I wont be supporting their company brand any longer. Its a warning... If you want clean dishes, do your kitchen with another brand!

We bought our LG French Door (door in door) Bottom Freezer Refrigerator in October of 2014 |Model#LMXS30776S/00| when we built our home (along with an LG dishwasher, stove, microwave and washer and dryer). At $3,999.00, we really hoped it would last without problems. Unfortunately I didnt read any reviews before purchasing ALL LG appliances... what a mistake! On September 18, 2017, I came home from work to find that everything in my refrigerator was barely cool and everything in the freezer had completely melted! My brother-in-law is an electrician and works on appliances so I called him to check it out. After determining that the compressor had gone bad, we called LG to order the part. We spoke to someone who transferred us to tech support. When we requested the part, they said they needed an LG certified technician authorization code and we couldnt order the part because my brother-in-law was not a certified LG repairman. They gave me the numbers of 3 certified technicians that were over 100 miles away because there were none in my area. After calling them to come diagnose the problem so LG would make good on the 10-year compressor warranty, they refused to come out because... and I quote... we dont like to work on LG appliances because they are a pain and good luck finding someone to work on it. Not to mention it wouldve been upwards of $500.00 for them to travel that distance just to verify that it was actually the compressor when we already knew that. So we called LG back and told them we couldnt get an LG repairman to come look at it but that we knew the problem so could we please just order the part. They were extremely rude to both myself and my brother-in-law and would not even let us order the part. So I paid almost $4000.00 for this refrigerator that lasted less than 3 years, and I have no right to access the parts even though the LG service centers in my area will not come to my home and diagnose the problem. We went on Sears Parts Direct and found the compressor for $250.00 thank goodness and my brother-in-law is installing it. I still find it ridiculous that I have to pay out of pocket for a part that is supposedly covered under warranty... but I will gladly pay that just to not have to deal with talking to them on the phone again. If you buy a super expensive LG thinking it will last, think again. And if the fact that the parts are covered under warranty gives you peace of mind and they will make good on the warranties... dont count on it. Moral of the story... dont buy an LG anything. Fingers crossed that my other appliances last longer than this one did.