We purchased an LG fridge and stove from Home Depot on January 3, 2014. We were given a date for delivery of Jan 24, 2014. So my husband takes the day off work to await the delivery. At 9:30 am we received a call from Home Depot asking if we had received a call from LG with our delivery time? We answered, no, we had not, and Home Depot staff said he would call LG to see when it was coming. Several hours later with no return call from anyone I called Home Depot (2:30 pm), only to be told that our products were out of stock and would now not be delivered until Feb 4, 2014. So upset over taking a day off and not even the smallest of respect for LG to call and inform us that our products were not coming, we wait until the next date. For Feb 4th comes and again my husband takes the day off work to await the delivery (surely if it was not coming today LG would have called to inform us). By 11 am we heard nothing so I placed a call to LG myself. It was at this time I was given the run around. I asked her if it was customary for them to not call their clients to inform them that their delivery is not coming. She told me it was Home Depots responsibility (I spoke with Home Depot and the told me it was their responsibility). I explained that I felt that was horrible customer service to not provide common courtesy. I let her know that it cost us money to stay at home for the 2 days and they couldnt pick up the phone. The customer services lady could not help me and when I asked to speak to a manager the manager would not take my call and instead gave me the number to call the delivery department. It was then I spoke with them and was told that it wasnt coming today either and had no idea when it was coming. Eventually we found out another delivery date of Feb 12. I wonder if I will ever get the items I paid for??

I chose LG because of the price and because it was a brand that I knew so thought I wouldnt be disappointed and they were offering delivery which was a plus. The room it provided I could fit a lot of stuff in there and the freezer was also very roomy which is rare unless its the fridge area is smaller which we buy more freezer food the fridge so it was a good thing. But the refrigerator opened a weird way to where it blocked a entry way and didnt fit into the spot originally provided because it was too tall but late at night it would make this noise which was weird. I feel it should have been quieter.

Had front loading LG washer 1 year 3 months when the letters on the front display came off, i.e. the letters that state Permanent Press. Towels. etc. I now have to guess which type of wash Im using. Contacted LG customer service who told me that it was my problem and deal with it. Its a design flaw! I owned a previous LG washer for 8 years and never had this problem. I will never buy another LG product again.

For the last 2 years I have not been able to use my dishwasher. The reason is when it goes through a cycle it comes out smelling. I have had 5 repair man out here and they say there is nothing they can do - its the dishwasher itself. I paid over $1000 for this piece of junk. The only solution that they gave me was to go to a hardware store and get an item that you put into the dishwasher and its supposed to clean it. Needless to say I still cant use my dishwasher. When I bought all my appliances stainless steel this was supposed to be the best. I live on Social Security and its going to be hard for me to go out and buy a new one. It will not be an LG. I was literally washed the dishes before I would use the dishwasher. Now when I wash my dishes by hand at least I know theyre clean. I am very upset with this product. I have never complained to consumers but in this case I have to. Beware and if you do decide to get an LG make sure you have a very long extended warranty.

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

I liked the compartments, digital screens, extra room and thermostat regulation. It was always easy to clean. The extra compartment gave room to easily organize items. I always enjoyed chillers to use. Any issues were easy to replace. It was a good price and I trust the LG brand overall since I havent had issues with products. It had compartments and better room over other fridges. If I had issues all were covered and I had good customer service.

Bought an LG Dishwasher from the home depot. From the beginning it would not drain. Contacted LG and the sent a repair man 4 times to fix it and it still does not work. Contacted them in October 2015 and said part was on back order. Called again today and was told that the warranty was now expired and refused to fix or replace their product.

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

I had an LG washer for about three and half years. The washer stopped spinning. I called LG for the 10-year warranty and was told that a technician would come out and check the washer. I was told it would be around $100 to diagnose the problem. I told LG that the motor was slipping, it should be covered under their 10-year warranty. They said I would still have to pay a technician to come out to tell me what I already knew. I argued with them many times about the problem. I even asked them to send someone out for a courtesy call; they would not . They finally gave me the number for Parts. They found the part for the motor rotor assembly. They opened the back of the washer, undid the mounting bolt, removed the rotor, and sure enough, the rotor assembly gear was made of cheap plastic. It was strange because the new one with a metal center was stripped out. This not only should be covered by the warranty, but also, a defective product should be covered by the company. The whole job of replacing this part was about 15 minutes and $75 in parts. I have photos of the part being removed with its stripped center and the new one being installed.

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

Purchased a highly rated LG refrigerator in 2011 with a 10 year warranty on the compressor. 8 years to the day, the compressor died. Compressor is under warranty, but other parts & labor are my expense. When the repairman went to install the replacement compressor sent from LG he found it was not the same. In fact it was very different. LG Parts dept said it was compatible & should work. The repairman, who has 30 + years experience, told us that the refrigerator would need rewiring & even then there was no guarantee it would work. He estimated his labor time to be 4 hours. Further discussion with LG brought no other resolution. Bottom line, they do not have the compressor for older models. They could have offered to put the labor under warranty but they did not. Their final word was that someone on their end (from the parts dept) would instruct the repairman how to install the compressor. We know this repairman for over 20 years. He is very honest & very good. He said trying to install the compressor sent, as is would be a fire hazard. His recommendation is to save our money on the labor cost & put it to a new refrigerator. NOT LG. Another comment: I had little choice in 2011 when I went to buy a refrigerator the size I wanted. The bottom freezer was the style. I hate it for many reasons. You cant put boxes in without them jamming; even ice cream containers. I freeze meat & chicken in air tight bags in order to fit more in. I am now looking for a top freezer instead.

I have had this washer and Dryer set for less than two years. I have called and complained about the washer about once and month. First the smell issue, then the clothes being half dry and now the mold or some kind of something being left on the clothes. First off when I call they have no record of the previous calls! They tell me do the clean cycle, joke doesn’t work! Then they say less clothes, doesn’t work! My clothes are literally covered in something after every load and it’s not getting any better. I’m going to buy a new machine and I will trailer this thing around as a lemon! LG Products and customer service are a joke! DO NOT BUY THEIR PRODUCTS!!! I also had a refrigerator that sat in my living room for 2 months because I couldn’t find a repairman to even come work on it and then LG sent out one of their people only to have him tell me it was a known issue and they had to replace the compressor under warranty after they tried to get me to pay for it first!!! I DO NOT RECOMMEND THEIR PRODUCTS TO ANYONE!! MONEY PITS!!!

After having a house fire and needing all new appliances, we decided to go with an LG 4 piece kitchen appliance package from Home Depot for nearly $3,000. Within 5 years (right after the extended warranty we purchased had expired) the dishwasher stopped draining. We ate the cost of that and got rid of it and purchased one from a competitor. We have also had problems with our oven, sometimes it will go through periods where it wont turn on, then its fine the next day. Again, we are just dealing with that at this point since we cant afford to purchase a new one right now. Finally, we are now dealing with our refrigerator. At $1600 our refrigerator has stopped working due to a bad compressor at less than 8 years old. There is only one technician in our area that LG will let repair this, and while the part is still covered by the manufacturer warranty, the labor is going to be between $500 and $700. This is ridiculous! We had so many options when choosing our appliances and we put our trust and money into LG. We have been living out of a mini fridge for two weeks because we dont have the money to make this repair. After reading all of the same complaints about this refrigerator, LG should be held accountable and make this right for their customers!

Have a LG refrigerator that is 2 1/2 years old. Warranty for parts is ten years. It stopped working 9 days ago. Called LG and they referred me to A&E Factory Service. Called and made an appointment. Looked at Google reviews and 580 reviews and a 1.1 rating. Worst was do not let them in your house. They came out, ordered three parts, had to set another 4 hour window for an appointment. After 5 1/2 hours yesterday, he said it is working and left. Checked this morning and is still warm and now vibrates loudly. So now another five hours stuck at home tomorrow while they attempt to fix it. This company is who LG uses so when not if yours breaks but when this is who you will be dealing with. This will be a total of 15 hours waiting on them and over one hour on the phone with LG.This is an independent repair company who said almost all their calls are on LG refrigerators. LG has been a total waste of time dealing with. They truly could care less about me not having a refrigerator now for two weeks even if it is fixed tomorrow which there is ZERO chance of that happening. Talking to retailers because I am buying another refrigerator and certainly not LG. Salespeople confirm this is a common situation. Was referred to LG Executive Services who will not call me back. You have been warned. The repair company did state because of their known issues with repairs that I would get a one time free repair meaning would not have to pay for labor. If that is not a red flag.

I bought an LG side by side refrigerator for my home. Recently, I am a divorced single mother of a 2 year old, trying to start over. Here it is, one and a half years later and my fridge totally thawed out all of my meat in my refrigerator. My milk is spoiled and all of my meat and vegetables are rotted and ruined. I am barely scraping by paying the bills, starting over again and I should not have to be buying a fridge after a 1 1/2 years. This is ridiculous. Customer services are good in telling you that your warranty ended at 1 year and that is it. No, they have no sympathy. If it wasnt for good friends letting us eat with them for the next two weeks when I get paid, we would be without food. I cant buy groceries twice. I cant buy refrigerators twice. This is ridiculous! I am telling everyone not to buy anything LG. Beware, some Kenmore refrigerators are made by LG now too.

We remodeled our kitchen in 2007 and purchased all new LG appliances; refrigerator, dishwasher, and electric stove all from Home Depot. The fridge and dishwasher have been trouble free, but the model LG LRE3045/SB stove has been trouble since day one. The touch control panel has intermittently worked. On some days, this group of controls works and these others dont, sometimes nothing at all. Calling LG customer service, we were told to unplug the stove and plug it in after a 10 or more second delay. Sometimes that has restored some functions but never all the functions. Tonight, I have plugged and re-plugged several times, all to try and get the start button to engage. It was no success. I called customer service and was told there was nothing they could do. The unit is out of warranty, even though we have documented this issue with them years before.

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

Bought LG refrigerator LFXS28968S/00 in Dec. On Thurs May 24, error code dH F (not in manual) and stopped working. LG said to unplug for a few minutes to fix it. Wrong! Lost fridge full of food for family of 4. Called LG back, they said earliest they could send a repair person was following Wed morning, a week after fridge stopped working. I took day off work, but he showed up at 5:30 pm, worked for 2 hours, said it was fixed. Told me to put a brick behind fridge so it wouldnt sit too close to wall. Done. Bought new fridge full of food. By next morning, error code back, fridge not working. Called LG repeatedly, no help. Finally reached the repair person who said he had ordered a part. That was over a week ago. Left him subsequent voicemails, no response. Have called LG repeatedly, finally demanding new fridge. They said no even though its under warranty and no new repair or repair date after 2-1/2 weeks with no fridge and much $ lost in two loads of spoiled food. Im a busy working single mom now having to feed family on restaurant food or shop daily for just enough to cook for a meal without wasting the rest with no refrigeration. Terrible product, terrible service.

Dishwasher D1484CF is a good-looking machine and we have had it for a few years but for the majority of that time it has been broken and awaiting repairs. The problem is always the same, the ON and OFF switch fails and fails and fails. The switch has a sensor that means it doesnt actually need to be touched... just the sense of your finger seems to set the machine, but it fails and fails etc.

Woke Saturday morning to find water on floor (from ice melting in door dispenser), warm fridge and everything melted in freezer. Big mess! Called LG. After playing 20 questions with them, they determined the compressor was bad. Would send replacement parts directly to house in 2-3 days. But the earliest a tech could come out to make the replacement is 2 weeks! Who goes without a fridge for 2 weeks? Not only did we lose all our food, I lost $5000.00 in Humera injection pens that are supposed to be stored in fridge and kept cool. Sure LG will supply their faulty compressor with a new one, (dont know if I have to pay for labor yet) but who pays for all the lost food, loss of expensive medicine, all the mess and all the inconvenience and stress of not having a fridge for 2 weeks? How are not Attorneys General not following up on all these LG customer complaints about faulty compressors? It is NOT RIGHT! We paid a lot of money for this LG fridge. Our previous one, a KitchenAid, was working fine when we replaced it with this fancy new LG fridge. The KitchenAid is still working fine at my sons home in his kitchen. How can Best Buy, Home Depot, and Lowes still be selling these terrible products?

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

LG Top Loader WA48J7700A - I purchased this washer last month and hate this machine! Not only does it not fill with enough water to cover the clothes, it doesnt even put enough water in to get all the clothes wet! When I look at the little bit of water that IS in the machine, it is dirty. I wondered, how does the little agitation in this dirty water get the clothes clean?? Oh! It doesnt! Today I am done! I am looking at a white shirt that is dirtier than when it was put in the washer (yes it was a light color load). I have noticed this before, along with dry spots on clothes after being washed! There is also often white streaks (detergent residue?) left on dark clothes.After reading other reviews that sound JUST LIKE MINE, I realize this is an ongoing problem (perhaps with all these energy efficient top loaders this is an issue?) I had a front loader prior to this machine and it too used little water but more than this does! And, the way a front loader works, the clothes were always moving unlike this machine where they almost stay put! On the phone right now with Home Depot to get this lousy machine out of my life!!! Im going back to a good old fashioned top loader that fills with water and washes the clothes!!!

Bought this refrigerator about 2 years ago. The ice machine keeps freezing up. It will work for about 2 days then freeze up again. We keep taking my blow dryer and unfreezing the unit. I wish had I read all the reviews with this refrigerator. I would have never bought.

I have a front load washer. I have no trouble with this machine, it’s easy to use, adjustable temperature controls which I like. Adjustable spin controls, excellent in spinning out, almost dry when I put them in the dryer, cuts drying time a lot. Takes only 20 to 30 min to dry large load. Impressive. Only one thing it has an extra water button for all cycles except for the speed wash cycle. Wish it had that. Regular wash is long which I don’t like. But washes great.

I own an LG F8068LDP. An ** engineer might have developed the said machine while he was in a heavily drunken mood. I never saw or heard such an ** machine. It does not wash properly even if I use all varieties of washing powder and use different options. It discolors the white clothes into yellow shade and it creates small dots over the clothes. I even suspect that it creates small holes to the clothes.

Ive had numerous problems with my LG Washer TROMM WM2688. There is bellows hose underneath the tub that gets a hole in it and leaks every few months. It takes about an hour and a half to fix it. I’m on my 5th bellows hose now. It just went out again. Ive also had the water fill valve get stuck on and stay on. I had to replace it. It also has a problem with draining the water from the tub. I get an error saying water is not draining. You hit restart from the pause and it will continue. It could be the pump out, the sensor out, or the control board out. Not sure yet. If I couldn’t work on it myself, I would have spent enough on service to buy a new one. It wouldn’t be an LG. I’ll buy no LG products.

Did a large kitchen remodel about 3 yrs ago and bought all brand new top-of-the-line LG appliances... It has been a nightmare with every single appliance from about the first week through the first 2 yrs. Let me begin by saying that I traveled about 10 months straight every year and only home for the holidays. I live alone. My appliances get very very little use.The french door stainless steel refrigerator (dont have model numbers at the moment.. this is a review in general of my LG experience) had problems from day 1. The light bulb and fixture within the fridge burned so hot that it completely melted the housing within the first week. Warranty replaced it.... 3 more times with various bulbs. I finally left it out at the last time when the warranty expired. The next problem was the rubber seal between the doors. They constantly rub and fray over time and replaced twice... Again... This appliance gets VERY little use.The HE Washer and Dryer have been well below my standards. The washer seal collects water and becomes stagnant and smelly... making my clothes smell. I do very little laundry when home obviously. I have to completely clean and dry the ENTIRE washer before leaving town. The dryer has been the worst of it all and expensive fixes. Twice in 2 yrs the heating element pulled so many amps (I am an electrician) that it started an electrical fire through the power cord with the dryer. This burned the socket and the cord and had to pay for the heating element to be replaced both times as warranty had expired in 2 yrs. I have moved both units into the garage and purchased a good old standard set of machines and have had no problems since.The dishwasher.... oh man... this thing... I have spent more on repairs and replacement parts than the cost since the day the warranty expired. First the control board went out 2 times in 2 months of being home. Then, came out to a flooded kitchen 3 times in 2 yrs. This was from a faulty regulator in the dishwasher that allowed the water to flow to the drain in sink. With all of these great features in the dishwasher.... My dishes were constantly covered in dried soap spots using the recommended dish soap. I had a plumber come out to see if maybe the water pressure was too low to rinse and he actually had to back it off. The dishwasher gets the least amount of use... Already the racks have begun to corrode and rust through the coating even though it is rarely used.All in all with everything said and done.... the quality of these expensive appliances has been well below standards. Customer service I did not like as once the warranty is expired they practically disown their product and recommend local service and repair shops or retailers. The previous appliances were GE and Whirlpool that were 30+ yrs old when I got the house. Never an issue and they worked just fine. I know that LG will not be getting anymore money from me as I have become so fed up with the issues and the paranoia of failures from using my LG appliances that I have already decided to replace them all...I have enclosed the most recent pictures of the damage/issues that I could. The refrigerator picture shows the most recent fix and where it had started to melt the housing again. I do not have the old housings but this one was remounted (it gets so hot that it melts the plastic and starts to hang) by the service guy when he replaced the rubber seals about a week ago.The dryer picture is obvious. I have rewired the house long before the new appliances and luckily this 2 times issue did not cause damage to the wire or wall or breaker. The receptacle and cord are what burn up when the heating element first starts to heat up upon starting the cycle. The washer is obvious as this is the only issue for now. 3 yrs of owning this dishwasher and I have literally ran maybe 20 loads of dishes in that time. Again.... I was never home... and holidays are usually spent with family.

I purchased an LG refrigerator (LSXS26326S-00) in 2015. This year January 11 it stopped cooling. I had a repair man come out to check it. We were told it was the compressor, which would run about $550 labor and $350 for the new compressor (also $145 diagnostic fee). The compressor was ordered and the repairs were done. It was repaired on a Thursday afternoon and stopped working by Friday evening. The repair man came out again and notified us the the BRAND NEW compressor was faulty. He told us this was common with LG parts and this was part of a class action lawsuit.At the time of this review, I am still without a refrigerator and just over $1000 in the negative for repairs that did not solve my problem!! I will never purchase another LG anything!! I am very upset that with this known problem LG as a company did nothing to notify consumers who purchased these faulty models of this problem that is beyond repair.So I did go online to see if the claims were true about a class action lawsuit and they were. The last day to file a claim was February 5, 2021. I was already past that date by the time I was notified there was such a thing. I wasted time and lots money on this situation and couldve just purchased a new refrigerator. I will tell everyone I know to never by LG appliances and go through this horrible experience!!LG this is for you...Consumers like myself work really hard to make sure they purchase quality products. You are doing them a disservice by not being open and honest about your products if they have problems. A company of your magnitude should make good with consumers who purchased these FAULTY models. Reimburse them or offer them a replacement model (equivalent or greater) with at least a 10 year warranty for all the pain and frustration that your product caused!!

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could help. This helpful person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears customer service has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for customer service.

I saw signs of rust appearing around the bleach dispenser less than a year after buying the LG Wave Force washing machine. With the lid down it became out of sight out of mind. 3 1/2 years later I pried the bleach dispense tray out to find the entire area rusted - not surface rust but one step short of perforation. Bought at Home Depot who gave me the run around about not have an extended warranty. Got out my Dremel tool and ground the rust out. Now will treat with Rustoleum and paint. It wont be pretty but will hopefully stop the rust which would have eventually taken over the entire lid & rendered the unit useless.

Stopped heating food 1yr. 5mths. Everything else works and acts fine but wont heat anything. Warranty only good for 1yr. Very disappointed with company and this product. Expected much more from LG, especially with the cost of this oven. Many other reviewers have experienced similar problems. I tried to get parts only to find out this microwave has been discontinued. Wow, I wonder why? Life is NOT good with this product. Definitely would not recommend this product and advise to be cautious with any LG microwaves.

I found that LG stove knobs were made with a plastic insert. The knob has cracked and I tried to repair it to only find that it cracked again. We had the kitchen filled with gas once and it almost caused an explosion. I would not recommend this stove to anyone. I searched for replacement knobs and found that they cost $104.00 a piece, but could get a discounted one for $84.00. Are they kidding me?!

Refrigerator compressor died. Called LG. The repairman did not show 2 times at the scheduled day even when I called the day of, they said he would be there for sure, he didn’t. Rescheduled each time for 2 weeks later. Then he showed without parts although we knew is was the compressor and came back in two weeks. I had no refrigerator for about 6 weeks and lost $1000 worth of fresh and frozen food. They try to make it so hard you give up trying. I called both LG and the repair people 20 times each. They said they would reimburse me for lost food but I will probably never get it.

LG refrigerator nightmare - I purchased fridge in Sept 08. In Sept 10, it was broken down. I called and had three different repairmen from LG sent out, paid each time 90 dollars. They said refrigerator was covered by warranty for sealed system failure and LG would call to deliver new fridge replacement. The call today from LG said it was not covered, only parts to fix and since it was not fixable, they could only pro-rate my fridge. I am crying. I paid over 1000 dollars for it.. I took good care of it. Now being mid-February, and hundreds of dollars in fees to have them say they need to get second and third opinions for fridge being deemed unrepairable, and indeed covered by warranty, they are saying they are not going to do it. They will give me a fraction of the money I initially put out in good faith for the cost of the refrigerator. I am exhausted financially and every single person I have known to own anything LG has gone through this very same experience. Televisions are burned out the day after warranty and LG policies to serve their consumers are horrible. I have been asked to resubmit my proof of purchase receipts so many times that Best Buy themselves started submitting it for me through their own fax machines. Its ridiculous. I will never buy LG products again. No one buy anything, rip offs, total complete rip offs!

The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

I was comparing prices and online reviews and decided to go with LG. They had the best prices for the features I was looking for at the time. LG has met my expectations and I would recommend the fridge to others. I never had to have any repairs or service done on the fridge. The LG refrigerator had a lot of space for the food I needed to keep for a large family and lasted a long time. It also had a nice ice maker and was energy efficient. I only bought a new LG fridge because I was remodeling my kitchen and the fridge no longer matched with the updates. It was reliable and held up to the brands claims. Maybe one thing that the LG company could improve on is warranty length on the product.

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

Bad product. They try to keep repairing to our detriment. 5th issue with fridge in 5 months all recorded thrugh LG Service. Started May 2019, not cooling. Called LG. Arranged repair (took 4 weeks, try keeping family of 6 with no fridge for a month!). Replace coolant, tested. 3 days later - same issue. Call LG. Arrange for repair (another 3-4 weeks). Apparently wanted leak tested properly and lost coolant. They needed to order repair part to rebuild the coolant system in my kitchen (another 4-6 weeks for parts). Repaired. Next day display on front showed error, turned out repairman forgot to plug a cable in. Few months later, not cooling....want to send another repair (different company than first 4 times!!). Matthew in Executive Service (very poorly trained at customer service)! I just want to get rid of this headache and am being told I need a receipt (from 5 years ago??) to initiate the refund. Please help!

I purchased a £1000.00 fridge freezer and have it warranted for 5 years, 2 with LG and 3 years with Curry’s. Fridge and freezer not working after 1 year 9 month. Took 8 days to come out and told me compressor was broke, so new one would take 8 day. After having to take a second day off work nobody turned up or called up to fit the new compressor. Phoned engineer who said I should have been called as compressor was broke so would need to order another. Gave me appointment for further 6 days to wait and I couldn’t get shift off so changed it to the Fri instead of the Wed. Appointment booked in.Few days after engineer should have visited a unnecessary part arrived at our home which would not fix freezer as engineer stated it was a compressor needed. Phone company LG use to fix freezer to find out why this part had arrived. Mentioned my appointment on the fri due and was told there was no such appointment. Even if they come out on fri I have had no fridge or freezer for exactly a month. Terrible customer service and will never buy another LG product ever again.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

We purchased a top load True Balance model WT4870CW early July 2013. No need for repair just yet but I cannot imagine we will remain unscathed. Countless UE warnings and subsequent UE shutdowns despite manually redistributing load and sorting by evenly weighed items. Water hammer on our plumbing from rapid cycle solenoid function when not experiencing uneven load. We will continue to hope for best while querying the web for updates and solutions (yeah... sure). Its crazy to hope for and experience elation just because the machine occasionally runs back to back loads trouble free. Our Whirlpool washing machine which this LG replaced gave us 19 years trouble free.

I loved the washer when I first got it. Now, I had the washer for 2 months and it does not spin clothes dry enough. It has now been leaking for a week from the bottom. I cannot find where the slow dripping is. I am cleaning up about a quart of water every two days. Thank God, I have a concrete floor. I think it should be no stars. With its high price, it is a piece of crap.

Gas Range LG30855ST - Its the same problem as the rest of the complaints. No prior research was done in reference to the below standard and poorly manufactured stove knobs breaking off. With the knobs that havent broken off, you dont know if gas is on or off. Definitely, its a safety concern and Im sick and tired of family getting sick from gas exposure. I have a 7-month-old baby and need action taken before I do.

Buyer beware before you consider purchasing an LG washer and dryer. I have owned mine for 2 and 1/2 years. Thank goodness I got an extended warranty on the washer, after 13 months I noticed that my clothes were not getting cleaned and most of the time there were dry spots where no water even got on the clothes. Could not count the times I have washed the load twice. The repair man is here again (on my $) and it does not look good. The dryer has never dried well, always have to dry each load several times. FYI, there are only 2 people in the family and most of my wash loads are very small.

I bought my LG washing machine three years ago. It was recalled due to issues with the drum. I had a repair guy come out and fix it. I have continued to have issues. The drum is loud and bounces, hitting the inside of the machine. It is piercing loud! I called customer service and the associate told me to file a claim and proof of purchase stating they would replace it since I was continuing to have problems. When I called to follow up on the commitment, a supervisor stated that they would need to repair the machine multiple times before issuing a new one. A commitment should not have been made and instead they should have sent someone out. I do most of my wash on the weekend because I work and have small kids so Im busy during the week. I called again to ask for a repair person to come fix it and the representative stated that I would need to call from 8-5 so they could troubleshoot over the phone. I cannot take off work for this. The other frustrating aspect about dealing with this company is no accountability, being passed from employee to employee with no resolution. Also needing to repeat the entire issue over And over. I will never buy an LG product again and will use social media to get my story out to family And friends so they know the issues I have had.

Don’t ever buy an LG refrigerator! Paid top dollar for a top model in 2017. Since then the compressor has had to replaced, and now it will not make ice due to an issue the company is obviously aware of because they issued a tech bulletin to the field that describes EXACTLY the issues I am having. It’s out of warranty now. They want $700 to fix it. Spoke with “Executive Services” after getting nowhere with their regular Customer Service. At least their regular customer service people were polite (if useless). The U.S. based Executive Services were downright nasty!

I purchased an LG Refrigerator the end of January which was delivered the 1st week of February. Three weeks later I was dealing with LG Customer Service as the compressor had twice made a terrible grinding noise. After several calls they escalated the issue for an exchange but stated it would take 5 days & to call back then which I did. When contacted after the 5 day period they again gave the exact same directive. I was grateful Best Buy agreed to change it which they did the 1st week in April and advised if I had the extended warranty with Geek Squad they would have taken care of it right away so I bought it on the replacement. The split door on the replacement refrigerator would not close properly & the alarm for that door did not function. Contacted Geek Squad who wrote upon order for repair but the order would not allow it to be scheduled for repair as there are NO SERVICE REPS in this area. How can anyone sell products that have a manufacturer AND an extended warranty when there is NO AVAILABLE SERVICE??? Best Buy sent 3 people from the local store & they offered to replace again but they only allow one (1) replacement on an extended warranty so if there would be anything wrong with the 3rd one I would be out of luck. So today I will go to Best Buy and hopefully get a full refund and go to a local appliance dealer (who services direct) to get a different brand that will cost more. We all loved the design of the LG but I no longer trust LG or Best Buy.

LFX31925ST/00 - Nothing but problems! 3 instances of the freezer defrosting. The ice machine leaked from day 1 and rusted down the front of the door and around the dispenser. We had to fight to get that door replaced. Theyve fixed the freezer twice as well and my food is defrosting AGAIN as I type this. Geek Squad guy is outside on his phone trying to handle it when what we should be doing is picking out a new fridge because ours should be recalled!!

Purchased an extended warranty on March 14, 2017 for my LG refrigerator for $375 through Assurant which LG told me I had to go through to get coverage. LG contacted Royal Electronics from Bunnell Fl. to service my refrigerator. R.E. phone #386-756-1775. R.E. contacted me to set up date to come to my home to look at my refrigerator. R.E. did show up but only after cancelling the first appointment and showing up a week later. The service repairman was very friendly but came completely unprepared and was ready to walk out the door when I brought it to his attention that he hadnt even checked the ice maker, which was one of the main reasons he was there. The other was the water inlet valve in the back of the refer. Jumping ahead repairman said he order the parts but that the refer was old (7yrs) and I might not be able to get all the parts for it. Sad.Im waiting almost two weeks and hear nothing from R.E. I call them back and they say they cant get the ice maker anymore (no longer available). I went online and found the part myself at repairclinic.com. I called R.E. back and said they could get the part from repairclinic. R.E. told me they only order parts from approved suppliers through LG. I called LG and they said they would authorize the purchase, and let R.E. know to go ahead and order the parts. In the meantime Im still making phone calls both to R.E. and L.G. really getting nowhere. Assurant has already charged my credit card twice ($250 now), and nothing has yet to remedy my broken refer 6 wks later. R.E. never calls back and I always had to call them.Collette from R.E. told me the part was on its way but she didnt have a tracking number and that we would just have to wait to hear from her again. She told me not to call again because she would call me (that never happened). So now after at least two working days on the phone, on hold more than half the time, I decided to cancel my insurance policy. I call LG and they said they would charge me $100 and refund the rest. They said this was to pay for the service call to my house by the repairman. I received really no service at all, and Id be a fool to keep playing phone tag with two companies that obviously have no intentions of making it right. I believe R.E. was being spiteful that I went above their heads and found the part I needed from another company. (Prior, R.E. insisted to me that the parts could no longer be obtained because the part was no longer manufactured.)They just did not want to do their job and thats incompetence as far as Im concerned. What a win fall for R.E. All the repairman does is show up and he gets paid. LG should refund all my money for the trouble I have been put through. A refrigerator that cost me about $2400 should last (in my book) at least 10 yrs before something goes wrong with it. LG mindset, its time to buy a new one in 6 to 7 yrs. What a shame and what happened to pride in the products we buy in the USA? Wasteful! Wasteful! Wasteful! I shall go on to order the parts myself and try to repair my refrigerator. What happened to the days when you would call a repairman and he would have the parts in his truck and hed fix it right then and there?

It was a very simple fridge without a water spout or anything like that. I liked that it has a lot of fridge space, there were many shelves and even door space. The light was nice and bridge and high enough that the food didnt cover it or a tall drink didnt get in the way of the light. It had adjustable temperature settings that didnt freeze the stuff in the fridge or leave the stuff in the freezer half frozen. I disliked the amount of freezer space, it left a lot to be desired, it was two shelves that were like baskets and slid out if something fell behind the basket. It was very hard to get and extremely hard to clean out. The basket design was a big flop. Yes I can complain about the fridge section whatsoever and that was my main concern since most people generally use the fridge portion of their refrigeration unit the most and the freezer is generally built much smaller for lesser needs. Most people I know eat fresh food more often than frozen food.

LG model LFX2597ST - Had 3 companies change out mother boards, ice makers, board in back of the refrigerator! Bought refrigerator in Sept 2014, a week later shelf and plastic cracked, and plastic dispenser of ice broke. Was fixed and two months later it broke again along with the ice maker slowing down in making ice. Its taken three months of constant calling, waiting parts, trying to fix and issues are getting worse. Talked to supervisor. She sent letter to main office and I just keep getting the run around. Almost a year and fridge still not fixed. I think they just dont care about the irritation of people spending hard earned money and should cover the warranty when its not even a year. I am so upset now that when I hear LG or see it, I feel I became a victim. It hurts and feel sad that a company who I used to like could do this! ALL I ASK IS WHAT NOW. I hate what the company is doing and who can help us consumers? My year is almost up! We even sent copy of receipt from Home Depot on Windward parkway in Alpharetta Ga. They never solved anything for us!

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

I wrote a review maybe a year ago... same problem everyone had with the unbalanced load of the LG washer and no credible response by LG except... go pay a repairman to fix it. I read about 2 possible home-made cures... and one really works. Take an old throw-away bathroom hand towel, and fold it over and over to get it to a point where it can barely... BARELY... get wedged with all your might on top of the drum/cylinder in your washing machine and under the metal frame above it. I really struggled to get it in there... That is how tight it must be. Now do another towel... same way, for the opposite side of the machine. One towel is at (say) 9 oclock and the other is at 3 oclock. And dont worry that maybe 2+/- of the towel hangs out over the inner portion of the tub... there should be an equal portion hidden out of sight to the other side of the top of the drum. This way the towel can move a bit during a cycle and yet basically enough stays in place to absolutely keep the drum from rotating out of balance. Thats it. While the towels might move a bit during a washing cycle and end up at 11 and 5 on the imaginary clock, as long as they are opposite each other, they work. Just check them after each cycle... Are they tight? Do they need to be re-wedged in there?To help further, I have run the spin cycle only as high as medium. My first few cycles showed me that the towels were not wedged tightly enough in the opening, so be ready to re-do this part a couple of times until you realize how hard you have to work to get those two towels wedged into place so tightly that maybe there is not even room to push a quarter in above the towel. Be careful of your fingers as you do this... That is how tight I wedged these towels in!!! See photo. I have run maybe 20 loads since this cure was found online... and I have no more UE messages. I used to get a UE message every time I ran the machine!!!

LR3023ST - The touch panel quit working on several buttons affecting 3 burners and some oven numbers at 2 years. The touch panel was replaced. Then 2 months later it happened again affecting 2 different burners and the off button for the oven. We will never buy another LG stove again. We would like to give this costly endeavor a zero as we go out to buy another stove today.

I purchased an LG washer 22 months ago and it was wonderful initially. I started to notice that it was taking longer than usual to complete loads. Maybe 20 to 30 minutes. Then it stopped. I have an extended warranty and called to have it repaired. The front panel needed replaced. I went (5) weeks waiting for one of the 6 parts to come in and every time I would call the repair place was being blamed. It finally slipped out that the part was held up. I was told not to call back until I have been without a washer for a month and then they would replace it. I would be responsible for paying delivery, having it installed and the price difference since it has depreciated. Well the part arrive 2 days prior to the one month period. The front panel was replaced, put in my first load, washed it, second load the signal came on that the front panel was not working. I am in the same place I started a month ago. I did call LG and they told me not to call them, I was to call the place I purchased the washer from. HELP or is there none???

We purchase this Kenmore Elite 29002 top loading washing machine in 2012. After about 4 loads of normal, not grimy laundry, it began smelling very musty. (*We are very eat clean folks...no children in the house, etc). Called Sears, they sent out repair person twice; they looked at the drain mechanism, messed with the computerized controls and made all cycles longer; suggested we clean the washer every week with purchased $$ tablets.. So now the machine that was to save money by saving water (High efficiency)... Would now cost out to $ $15/month for cleaning tablets!! They should take it back and replace it with a better model!

Have been very satisfied with my LG Side by Side. Have had it now for 6 years and has worked flawlessly. Recommend this product to anyone looking for a reasonably priced fridge freezer. The automatic ice cube maker works better than any other one we have owned - never jams or freezes up and turns off automatically when it reaches setting on tray.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

We have had this refrigerator for two years. The ice dispenser leaks water after every use. Our family uses a lot of ice, especially in the summer! Despite our best efforts to keep the area dry, moisture got up under the control panel. So far it has not affected the function, but I am scared it will eventually. We contacted LG about this and were told that it is merely a cosmetic problem that is not caused by the refrigerator itself and that cosmetic problems are not covered under warranty. We will never buy another LG product. We should have purchased the Samsung we were looking at!

I purchased a brand new LG Range, Model #LDE3031ST that was delivered from Best Buy on February 8, 2014. I am only at this residence on Saturday and Sunday where the Range is, so it gets minimal use. On April 8, 2014, the bottom oven of the range stopped working. I contacted Best Buy who referred me to LG. I jumped through hoops with LG. They insisted I send them a receipt documenting that the unit was new and still under warranty. I did this the same day. No response. Two days later, I call again. I am given the number of the local repair company who is suppose to fix it. Fine, it was a Saturday so I was told by LG that I should hear from them on Monday. I did not. On Tuesday, I receive an email with a repair date of Tuesday. I call LG to find out what time and they tell me that it has been cancelled because the repairman said I wasnt available. I never received a call and I actually have someone sitting at the residence all day this day. I am told that they can come out Friday (today). Fine, I have someone sitting there waiting. I call LG this morning. They are closed for the holiday. I call the repairman. This is my third call to the repairman who has not returned my calls. He is rude and states that they have no repairs scheduled for today. That maybe Monday or Tuesday he will call me. Easter is Sunday. I have 20 people coming over that I have to feed cold cereal because the oven doesnt work.I am getting a run around for a lemon. I have been waiting 20 years for a new range that works. I am not happy with this one. LG does not stand behind their product. When I continually call, I am confronted each time with a, what seems to be the problem. Evidence they do not keep records. Do NOT buy from LG. Its the worst experience I have ever had with an appliance. I plan on opening a claim with the BBB and my local Attorney General.UPDATED ON 01/23/2015: I had written a previous review regarding the horrible service I received from LG. Since my original review, a service tech has come out to my home 4 more times to fix the same issue. LG refused to give me a new range. For the year I owned the range, 15 days was the waiting period I had to wait for the stove to be delivered. The first service call I did not have a working range for 6 weeks. The second service call, no range for 3 weeks. The third, no range for two weeks and the last service call, no range for 4 weeks. So out of the 12 month warranty, my range only worked less then 8 months. Buyer BEWARE. Every holiday last year was ruined because of this stupid range. Every holiday, I was without a range that worked and LG responded with, We are very busy with it being the holidays. The service tech, which was very nice and not working directly for LG but an independent that I made them send because the LG tech never showed up and never called. The tech told me that these stoves constantly have trouble because its a smart stove and the motherboard can break from a brown out or the simplest things. Run from LG.

I bought an LG washer 4 years ago. For the last weeks, the electrical contact is going on and off, stopping the washing cycle in the middle. I had the wall outlet replaced but the problem persists. I have to unplug the washer for a minute or two and plug it back in each time I start a load.

I have tried several things to get my dishes clean in my LG dishwashers but they rarely come out acceptable. In most cases, whats left wipes off with a dry cloth. I expect a dishwasher to clean the dishes spotless without my needing to clean them first. I will never buy another LG Dishwasher.

LG does not live up to the warranties they promise. My $2K French Door refrigerator stopped working 8/24/18. I have been calling them since that date to get it fixed. They give you a total runaround and try to get service fees out of you for problems they create. They are a totally inept irresponsible product company and I only wish Id known what a joke their products and associated warranties are when I spent my hard earned $2K on the crappy refrigerator which broke in 7 years and was suppose to be warrantied for 10 years. THEY ARE AWFUL - STEER CLEAR!!

Purchased a new LG, LFX31925ST on 4/08/2014, delivered 4/28/2014; ongoing problems with ice maker. When we called, we had to push buttons on ice maker to reset. It would work for a short time, called back, we had to push buttons to reset. This was extremely difficult as we both have arthritis. Finally on May 2015, they did extend warranty as it was on-going. A new ice maker installed. Lasted approx 3 mos. Called back, offered to send repair but at our expense. $3200 for a new refrigerator for our new home. Ridiculous!!! There has to be a recall on this appliance. We will NEVER purchase LG again!!

Dont buy this oven - its a dangerous design and a safety risk. My LG double oven came with the house I recently purchased. In the 9 weeks of living in my home, the stove has been accidentally turned on 5 times, with burners heating up without knowing it until a accident occurs. The most recent incidents were caused by my dog, almost catching a box on fire - when I got to the kitchen, the box was glowing orange. This morning, my dog was trying to eat the leftover chicken casserole I had in my large Pyrex dish on the stove. She accidentally turned on the burner and the large did completely shattered all over the kitchen - countertops, floor and stove had glass everywhere.On the other occasion it was a simple case of just pushing the front buttons and the burner automatically turns on. My daughter and I had this happen. This range is very poorly designed and should be of a grave concern if you have small children. They are very easily able to access those front burner buttons. Today I am having a new GE double oven installed (at my cost of $1200), but the burner buttons are high on top of the control panel. For my own piece of mind and safety for my family, I felt this was needed. I cant comment on the product performance, but the design is definitely a risk. This design is not unique to LG, many other manufacturers have front buttons, but I cant comment on how easy they turn on.

This is the worst refrigerator I have ever had. Customer service is also awful. I would have given this product zero stars if possible. After owning this refrigerator 7 months the ice maker in the top froze and was leaking water. The water was leaking on the floor and also into the bottom freezer. LG solution was to send someone to repair it. So we have had the same problem and it has been repaired at least 8 times. The last technician told me to disconnect the top ice maker when I told him I can’t even put new floor in my kitchen because my floor will be ruined by this refrigerator. Worst refrigerator and customer service ever. I will NEVER purchase an LG product again. This is a very common problem with this refrigerator. The model is LFXS29626W.

Used broiler one time. Noticed the knobs looked as if they were melting. Called customer service. I asked if there was a recall. They know, they said they were sending a set of new knobs at no charge. Called over a week later. They said it was denied. I did not receive a reject letter or call from LG. Filed a complaint with them on the phone. Receive a complaint number. Filed another complaint on line today and on this web site I agree there should be a recall for the stove knobs or a way of fixing the problem.

LG Refrigerator LFX31925ST/00 - Well 4 years after the first time the cooling fan went out of service, it decided to quit again. Again another 7-10 days waiting on the part! The repairman told me this part is so high in demand they cannot keep them stocked. I guess you need a spare refrigerator for all your food when you own an LG? Somewhere to keep it cold so it does not spoil. The cost of food replacement is not cheap. This being the second time we decided to buy a new one other than LG!

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

$2400 Like throwing money down the drain. Bought this refrigerator 2014. Five years later it quit cooling. I have owned other refrigerators that last 15 years and more. Technician came and said it is the compressor but the labor will be about $900 which I am liable for. (Of course also had a $95 service call cost.) Been without a refrigerator for a week now. Filed a claim and will have to wait another few business days to see if LG will cover all the cost. Technician said even if it gets fixed it will probably go out again in a few years. We did all our research prior to purchasing this refrigerator.... Guess those reviews meant nothing. Not to mention the loss of all that food and no sense of urgency from the company.

I bought an LG Fridge Model LSC 24971ST in October 2012. It stopped working June 2017. I made many phone calls to Customer Care (or No Care) Centre on Telephone 1-888-542-2623 continuously for five weeks but nothing was done. Finally LG got back to me and told me whatever the problem is, they will have it fixed for a flat rate of $229. I paid them $229, hoping that the problem will be solved now. Few days later an LG worker came to check the fridge, only to tell me that the fridge cannot be fixed. I would have to buy another $4000 fridge from LG. It was hard for me to believe this fridge cannot be fixed, so I called somebody else to have the fridge checked, which is when I found out that the compressor has stopped working and just needs to be replaced.LG was trying to CHEAT me and make me buy another fridge from them. They wouldnt even return the $229 flat rate that I paid them to have the fridge fixed. After arguing with them for weeks, they finally agreed that they will have the compressor replaced at the FLAT RATE of $229 but the part is NOT available for the time being. If such a BIG company like LG fails to find its own part, why I must suffer...? Weeks passed and they could not even find their own part. Bottom line is, LG COMPANY TRIES TO CHEAT YOU. The fridge could easily be fixed by replacing the compressor (which was still under warranty), but LG wanted to CHEAT me into just buying another $4000 fridge from them. They gave me a very hard to time; for months I kept arguing with them. Never buying an LG product ever again!

My LG fridge is almost 3 years old. It broke down, makes horrible noises. I paid someone to fix it, that LG sent and it broke again a week later. Life is good but LG products are ** garbage. Do not buy these products. Terrible company.

My husband and I bought a LG refrigerator from Home Depot. It was an LG refrigerator. We had problems with the ice maker not long after we bought it. We contacted LG about it and they sent a repair man then it developed more issue. We have contacted them and they said they would refund our money. Now they wont even answer our emails or calls, now dont buy an LG product.

We are in the middle of an LG refrigerator nightmare! I am so upset I dont even know what to do next. We have been without a refrigerator for over a month now with no end in sight. The supervisor at LG was so rude and disrespectful and eventually hung up on me. We have a 3 yr old French door model. Started with the ice maker not working, then the entire unit stopped cooling. LGs certified repair person came out, did absolutely nothing except pull fridge from wall and broke something in the process so now its even worse. LG wont even admit this repair service is on their list!!! Apparently, there is also a bulletin on my model for the Grill Fan Assembly. The repair person said I needed to call LG myself and ask them to send me the part that was under warranty. Called LG, they basically laughed at me and said but your refrigerator is not showing the correct code for that part. REALLY??? It was showing the correct code before the fridge got worse. They both need to be sued! I completely give up. What can we do???

While we were impressed with this refrigerator with its Converta drawer and smart styling inside and out, we have been nothing but disappointed in the quality of this product. Extremely disappointed in the product and the customer service. We purchased this fridge in April/11 and it was delivered in June/11. In July/11, the Converta drawer stopped working and as the fridge was under store warranty. It was replaced with a second fridge same model, in Sept/11. Two weeks after delivery, the freezer drawer on this fridge malfunctioned causing it to open and immediately close without remaining open to remove food items. (Freezer drawer opens when a button is pushed). This fridge was returned and in Oct/11, we received our third fridge of this model. Since Oct/11, this fridge is awaiting its fourth compressor, in 2.5 years. We have been without a fully functioning fridge for most of the lifespan of this fridge. Repair people are unfamiliar with the technology in this fridge, however according to the Sears technicians in conjunction with the LG technicians this fridge is repairable. My question is why does this this fridge always require a compressor annually? Fortunately we purchased an extended warranty on this appliance because I am told the replacement cost of the compressor is approximately $1000.00 plus applicable charges, tax, labor, etc. I regret this purchase immensely mostly because when the warranty expires in 1.5 years, this fridge will be in a landfill site somewhere, sadly.

I have had the LG Direct Drive smart drum for several months and on almost every wash cycle I have to rebalance the clothes inside. I am just trying to warn other consumers about the frustration I am going through. To be fair I have not contacted the company yet. We did call Sears and they said we would have to pay of a service call. So I am going to contact LG after I can get all my paperwork together - stay tuned.

After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

We purchased an LG Front Loader True Balance washing machine in MARCH 2016 from Lowes. This past week, SEPT 2016, water started leaking from underneath washer. We contacted LG directly, tried some troubleshooting to no avail. LG customer service asked that we email a picture of our receipt; we did. We called again and someone told us that the machine was made in 2014, purchased in 2016 and they will have to get back to us. Crickets. Then, we called Lowes. They seemed to be helpful but determined we live outside the service territory and they would have to send complaint back to LG. **!! We have not heard anything from anyone for 5 days now. No washing machine, 2 school-aged children, one of which has a bug and has been throwing up for the past three days, myself and my husband who will be going to work commando soon. It seems that most products today are just crap. CRAP! Not only are the products crap, but customer service, service repair procedures and overall way of doing business is dead. Off to wash vomit-soaked stuffed animals by hand. As God is my witness, we will never buy another LG product again.

Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldnt get a replacement. Will not buy again.

Brought a brand new refrigerator on March 2018, no issues until January 2019. The refrigerator suddenly not cool enough until my food defrost. Called the customer service many times come to fix it but always no show and keep telling me reschedule because of too many case. I was lost count how many time waiting for the technician come to fix my refrigerator. My family and me still suffering with this issue almost 2 months but they even didnt send anyone come to check the refrigerator. The worst things I facing is talk to technician. They very rude when I ask them why no show. My opinion - bad quality, bad after sales service, and not worth for money!

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and dont get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers arent wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesnt click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective. I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESNT BACK THEIR PRODUCT! I paid $899 and Im replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I cant give it negative 5 stars.)

Great microwave for the inexpensive price! I would purchase this product again if needed. LG makes good products at a fair market price. I always consider buying LG products with no regrets. I recommend LG products.

Purchased stove, dishwasher, microwave, refrigerator on May 07 2017. On 8/16/2020 our refrigerator stop working. Check the owner manual to see if there something we can but nothing, call LG customer service and was told that they need 48 hour for the repair to be approved, call this morning and was told that they have available 08/25/2020. This is unacceptable due to the fact that is almost brand new, we lost most of the food and by the way our dishwasher is not working either. Call two months ago and we was told that we need to pay for the repair, when I was told the the motor has ten years warranty and the error code that is giving is the motor.

We had our kitchen remodeled 5 years ago and none of the appliances (several different brands) have been stellar. However, I will never purchase another LG product again because of our LG refrigerator.Within months, the ice maker hose failed causing a leak every time we accessed the in-door water dispenser. When our wood floor started to bubble up, we then realized something was leaking. The hose was replaced but within a few months, another leak started. This has been a constant problem for the entire 5 years we have had it. We just discovered a new leak but this time it is coming from underneath and on the opposite side of the refrigerator so we are not certain if this has anything to do with the ice maker.LG and Home Depot, where we purchased it as well as an extended warranty plan, have been a huge disappointment and we will never purchase an appliance from either again. The extended warranty only covered major parts after the first 18-24 months, so it was of no help after this time frame. Also, the process of getting someone out here to repair it, was inferior. I had to call the main headquarters of Home Depot. They in turn would have to set up a repair order with one of their contracted LG repair companies.Home Depot would then contact me back and give me the number to call. I would then have to arrange a time for the repairman to come to the house which always took a week or more. Once they came, no matter how clear I was about the problem and where the leak was in the hose, etc., they would always have to order the part which would take several weeks. They would then call me once the part came in to set up a time to return to repair the refrigerator.Consequently we would be without our ice maker working for up to 8 weeks. I share this because even the LG repairmen are inferior or they are overworked. I would love an attorney to contact me since our hardwood floors have been ruined over the years due to the repeated leaking.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

LG refrigerator model LfC21770ST had voids in freezer insulation. Freezer liner has separated from body. LG tech says no reliable repair. Bought refrigerator in late 2008. Has 7-year warranty. LG will not replace unit.

When we bought our home 3 years ago, we purchase a new LG refrigerator. What a mistake, the freezer doesnt work properly; it will only freeze when it wants. All of the inside storage bins are broken and ice maker will not make ice. I dont plan to ever buy a LG product again.

My LG refrigerator was purchased less than 5 years ago and it’s now non-operational. On 6/29/2013, everything was fine. About 12 noon, and returning from our weekly grocery shopping, we discovered that the lighting in the refrigerator was no longer working. We then noticed moisture all around the top of the doors and upon further checking, discovered the refrigerator was no longer working. It is over 80 humid degrees outside and a Saturday. It is our belief that the circuit board needs to be replaced. There were no signs whatsoever that something might be going wrong. It is my understanding that LG refrigerators should only be worked on by an LG trained repair person. We are not very happy.

It has a freezer and the normal fridge part and it has two doors which is convenient for everyone that uses it and there were no issues with it at all. LG has a great fridge that causes no issues and works great. It was recommended to me by a friend who also owns LG and they had a good experience with LG without any issues at all. They have had the fridge for years and have had no issues and that is why they recommend it to me.

The refrigerator is great, the ice maker on door to give more space. The temperature is consistent. The 2 bottom freezer makes it easier to open. The sale price is good for the money. Top shelf slides back to open to fit a gallon jug.

We have a model lfxs29766s French door fridge. The linear compressor just broke after only fours years. Apparently LG is very aware of this and their solution is to charge you $350 for a new compressor. Tech that came to the house says he replaces 4-5 of these compressors a day. Incorporate that additional cost into your evaluation because I think you can get a better fridge for that additional money....and it will happen to you.

I currently fighting with LG on my stove (LRE6383ST). Hey has anyone every dealt with LG, for warranty on a range? It only 6 months old, my convection oven has stop working on Easter Sunday 2017. They first told me that they would replaced it with a new stove. Now they are given me the runaround for weeks, now they tell me that is going to be another 3 to 5 business days before they know what or how to replace. They said they would repair it but we are too far away for the nearest repair person in Yorkton which living in Raymore we know that there is no repair people to help. Im so angry I was thinking of buying the fridge to match but not now.I waited for 4 weeks when I bought it because they were on back-order. Actually all appliances were due to all companies sending everything to Fort Mac after the fire which was great for them but not for anyone else. All I want is a new range that works for more than 6 months. Now LG said they would give me a store credit only after I send my stove to them in BC and what the hell am I to use till I get a new one. There is another problem. None of the LG RANGES are available nor can they tell me when. It could be months which is not acceptable. How can I cook for my family of 5. The store where I purchase this stove is helping me to deal with LG. LG you need to make this right!!!

Stainless refrigerator has permanent horizontal streaks after 6 weeks of use. No children, no visitors just 2 of us. Cannot after multiple calls receive any help. No one will even come assess issue. Their advice... purchase new doors and pay for service call as well. We will never purchase another appliance from a big box store, in this case it was Best Buy. No we did not purchase the extra coverage and we do not feel we should have.

I purchased a LG top loader in March 2015. Less than 3 months later the machine kept registering an IE symbol. I contacted LG support and the earliest they could send someone was 10 - 14 days. Then the contractors they listed were not in my state! After contacting customer service dept a 90 minute phone call was told the service company that I found willing to come out and service machine was not covered. No parts or labor charges would be covered. I am still in negotiations to try and resolve broken circuit board. DONT BOTHER BUYING LG PRODUCTS. NOT WORTH HASSLE! VERY DISAPPOINTED!

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!