I agree with what everyone has to say about these new washing machines. I bought the LG 1101 washer 2 years ago. Chose this model as consumer reports gave it a raving review. After doing a couple loads I felt that the machine wasnt washing the clothes very well - white streaks on dark clothing, dry spots on clothes, not smelling clean at all so I would watch how much water would go into a load - not much! I pulled out a grey dress shirt after a full wash cycle & could see that it was completely dry in certain areas! I called LG & asked them if they were the right people to call or should I have called Sears (where I purchased it). Of course they said I made the right call as they would send a repairman out & because I had the machine for only 2 weeks. I should have called Sears because then I could have returned the machine!Anyways repairman said that the machine is doing what its suppose to do - senses load & puts water accordingly. I showed him a picture of the shirt & he said he understood. He has heard the complaint many times. He said to get around the not enough water issue was to open up washer so it thinks youre adding more clothes so then it will add more water. What a waste of time having this machine is! I have been doing this with every wash load but sometimes I forget because I dont have time to wait for it to start filling. I now put about a bucket full of water (about 10 litres) into the machine after putting the clothes in & then start up the machine. Pretty pathetic that I have to do this to a brand new machine. I absolutely hate my new LG washing machine. Wish I had never purchased it. Its really too bad as I was so excited about getting it as I had never owned a new washing machine before.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

Worst washer I have ever had. Does not wash dried food etc off clothes. I think it dont give enough water to wash properly. I always do extra rinse cycle because I dont like the thought of wearing detergent in my clothes. If I could afford to get rid of this piece of ** I would. But right now Im stuck with it. If I could give this washer a no star I would because it is worthless.

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

After 1.5 years the refrigerator does not work! All of my food is spoiled & frozen foods are thawed. Service man came out & just for labor $465 on top of the 2,700 I spent on the refrigerator 1.5 yrs ago. Customer service is a joke!! Theyre unwilling to do anything for me. My old refrigerator lasted 30 years. I shouldve bought another whirlpool!!! Basically LG is selling piece of crap products to continue making a profit off of people every time they break. DONT BUY LG!!! I wish I wouldve seen these reviews before buying!!!

I have owned my LG range for almost a year. I have no complaints as far as how my range works and with that part I am happy. But, there have been 3 separate instances where I have smelled gas in my home only to find one of my knobs turned just slightly enough to let gas leak out. For this feature, I am very dissatisfied and I would not recommend this range to anyone. I am constantly checking the knobs to make sure they are off.I called LG as many others have regarding this issue and they advised me to check on Amazon for some child protective covers, at my cost. I told them this was not good enough. I had bought all new kitchen appliances, all LG and have just purchased a new dryer which is LG also. It was very poor customer service but when I voiced how I felt, she offered to send a serviceman to my home to look at the knobs and if needed, he would try to fix the problem. Buyer beware, especially if you have children, this range is dangerous to have in your home.

I just wanted to say that the LG washing machine is horrible. I will never buy anything from algae ever again. I have been trying to do a load of laundry for three hours, and I am still not done. The washing machine keeps screwing up repeatedly almost every time I use it. I am trying to use only the spin cycle but it keeps refilling with water and draining. It makes no sense.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

LG LFXS29766S stopped cooling both on refrigerator & freezer today (21 Aug 2018). Bought it new 29 Jul 2015. Luckily I bought the store 4 year warranty. Repair came in, and I was right. He had to replace the compressor. My LG is working again but I anticipate my fridge to fail again in two years time. What a worrisome product! Repairman was awesome: in and out within 2 hours. He also knew about the first lawsuit that was dismissed. I asked him if there was any other way to convert their inverter type compressor to the traditional type or to a different brand but he said no. I just hope my LG doesnt explode next... wait... thats Samsung. Lol. This ends my purchase of any Korean appliance product.

My old refrigerator went out and the LG was on sale for a good price so I bought it. Was kinda small but I needed something in a hurry and they could bring it the same day. Would freezer burn food fast and no room to make ice cubes. The shelves on the fridge couldnt hold 2 gallons of milk at 1 time. It was really just a standard refrigerator. Nothing special. Just cheap and worked as it should. Wish it had room to make ice cubes but it ran for years without any issues.

I have to defrost my LG refrigerator about every 4-6 months due to ice build up behind the meat tray around the vents. This time the ice has built up to the vegetables drawers. How can I remedy this problem with my LG refrigerator? This is the only complaint I have about this refrigerator and I hate having to do this every 4-6 months. If I could send you pictures I would.

Weve had our LG Double Oven for 8 months now and just discovered that the bottoms of the three (out of five) central knobs are melting from the heat... of the oven (must be). We bought the oven (model number LDG30368ST) at Home Depot. We called and got thru to the Customer Care Rep for HD in Atlanta, and she put us on to an LG rep. He told us they would send replacement knobs. We said they shouldnt send more plastic as they would undoubtedly melt as well.The knobs they sent were plastic as well. We got back onto HD and the local store Expediter helped us. He called LG and got back to us and... they dont HAVE any other knobs... only plastic made to look like stainless steel. Weve since discovered that there have been other people having the same problem who also complained and who also got the same results (or no reply at all). Now it appears our options are to continue getting replacement knobs until the warranty is gone and then paying for them, or stop using the upper oven. LG doesnt care, we bought it, were stuck with it. Poor design, insufficient testing. Well think long and hard before ever buying LG again.

I purchased this LG Top Load washing machine 2 years ago from Best Buy Monterey County Calif. Marina location. It cost around $1,500. Since owning it I have had nothing but major problems. Constant repairs. Every component has been replaced. Today July 3rd, 2016 the machine gave me ERR codes and stopped working. Also the garage smells like burning rubber and the spinning was slow and the machine was struggling. Tuesday the 5th Best Buy is scheduled once again to repair this machine. This will be the 6th repair. What makes me mad is that I had a Samsung Front Loader that was like new that I gave to the delivery man from Best Buy. Now I have a hunk of metal junk. Would never recommend anything from LG.

I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

I have had my LG range for a week and used the oven approx 4 times. I pre-heated the oven to 350 and the interior glass shattered. LG has not committed to how they intend to address this problem. They certainly are not offering to replace my week old purchase!

I bought an LG dishwasher based on the positive reviews, however, 18 months in, it quit and the faulty part is not covered under any warranty. So my $700 dishwasher (got it on sale so that was good) is now a $1200 dishwasher. Its large and cool, but in my opinion not worth $1200. LG knows this part fails, the repair tech showed us how the panel fails due to the heat and moisture that gets in it, and the replacement part has an epoxy coating that keeps it from doing that. But instead of recalling and replacing the part they KNOW will fail, they make you get the repair BY A LICENSED LG REPAIR PERSON ONLY, and pay for it. Pretty shoddy workmanship and poor customer service. We will NEVER buy ANY LG product again.

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

LG refrigerator has met all my needs. If I were to recommend a refrigerator this brand would be the one hands down. I like the upgrade compared to old refrigerator, new models are great. Also its a reasonable price. I like that it has pull-out frozen sections as well. Its reliable, spacious, keeps everything fresh. Everything is perfect for me, everything fits just perfect. Many others doesnt get the opportunity to get a refrigerator like my LG refrigerator so I am grateful for my appliance.

I have always enjoyed LG electronics and products and have never heard negative feedback. All lg products that I have owned have all lasted as long as they were guaranteed to last while keeping their word on the productivity of these products and much much more. I loved the double doors, large compartments, the removable bins and freezer shelves. The ice compartment size was amazing and never ran out of ice and had to wait on more to be made. I also enjoyed the filtration system as it did not need to be changed as often as a lot of other refrigerators I have seen. I would improve some of the ways the shelves were built into the inside to where they are all adjustable, making it easier to store larger items and more items altogether.

I love having two ovens! The smaller pizza oven is great for most things, but having the larger oven with the convection feature is wonderful for my big family. The glass top is so much easier to keep clean than traditional burners. The self cleaning feature works wonderfully when you follow directions. After more than ten years, we are going to replace the heating elements because of uneven heating. I consider this an acceptable routine maintenance.

This is the worst customer service ever!!! I cant believe that a company this big operates the way it does and no one seems to care or do anything about it. DO NOT EVER BUY ANY PRODUCT FROM LG or their affiliates, if they have any. I bought a bottom freezer / French door refrigerate 3 years ago and granted, I did not purchase the extended warranty but, I do have a ten year warranty on the compressor, which went and, they replaced it with another bad compressor. I am going to make a very long story short by saying its been over 3 months and my refrigerator is still not working and they continue to give me the run around. CAN SOMEONE PLEASE HELP!!!

I was comparing prices and online reviews and decided to go with LG. They had the best prices for the features I was looking for at the time. LG has met my expectations and I would recommend the fridge to others. I never had to have any repairs or service done on the fridge. The LG refrigerator had a lot of space for the food I needed to keep for a large family and lasted a long time. It also had a nice ice maker and was energy efficient. I only bought a new LG fridge because I was remodeling my kitchen and the fridge no longer matched with the updates. It was reliable and held up to the brands claims. Maybe one thing that the LG company could improve on is warranty length on the product.

I have owned LG dishwasher and front loading washing machine for approximately 4 years. We have had two issues which require service. Upon calling the LG service number, we were given a list of certified repair services. All of the certified service technicians are over an hour away and refuse to travel this far. This is laughable given that we live in the Metropolitan NY area - only three services centers to service 10 million people? Really? The individual who answered my call at LG was arrogant and uncaring and had no idea New York City was that big - wow. Finally, I got an independent service tech who was lovely and said LG is the absolute worst company to work with for parts replacement. I will never ever buy an LG appliance again.

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

Stainless refrigerator has permanent horizontal streaks after 6 weeks of use. No children, no visitors just 2 of us. Cannot after multiple calls receive any help. No one will even come assess issue. Their advice... purchase new doors and pay for service call as well. We will never purchase another appliance from a big box store, in this case it was Best Buy. No we did not purchase the extra coverage and we do not feel we should have.

We loved our LG French door refrigerator with water dispenser. However, like many reviews here, it stopped cooling after only 20 months. After two weeks of reporting and checking on the repair request, we still don’t have an appointment to repair and a customer service supervisor hung up on us even when I politely suggested that No, I couldn’t wait an additional 24-48 hours for an appointment. When I contacted three area appliance repair services they said they won’t fix LGs unless we pay their labor costs and apply for reimbursement for parts from LG. LG does not reimburse their labor so they stopped working on them. Then, this would cancel the warranty agreement with LG and we wouldn’t get any money back.

Bar none, THE worst dishwasher (dishwasher is an oxymoron) we have ever had. Worse even than the defunct one we replaced. I rinse all dishes but when I unload it I sometimes wonder if water touched anything. Also the soap is dried on the interior door, hello! Does it even rinse the door off? I gave it one star because it is indeed quiet but I have resorted to washing dishes mostly by hand now if I want them all to be reliably cleaned.

Purchased LG fridge LFC22770 in 6-2014. Two months ago food began to defrost in freezer. Called their service. The touted built-in diagnostic signal did not transmit a code. Was given phone number, after a 45 min. wait, to a TV repair business. What a joke. This morning we smelled burning electrical odor. My husband removed back cover and sparks were shooting out and wires had already melted. Imagine if we had gone to work or been on vacation?! Total hazard. Could have easily ignited cabinets next to and above unit. What if this had happened while we were asleep! The nightmare of the repair or replacement still awaits us as this is Saturday.

Got set as gift from brother-in-law after wife helping during death of his wife. The washer has worked fine since 2008. The dryer we have had checked several times, always says vents needed cleaning. Now that I have read reviews of how having to do exactly what we have to do is dry 4-5 times, I am convinced no need to spend any money on this high dollar product. Will purchase a decent dryer... Used to be a washer dryer lasted 20-25 years. What a shame on LG! Never again.

My refrigerator is 3 years old. Cooling system is not working, just disposed of about $400.00 worth of food. I called LG Customer service, they cannot get a technician to come and diagnose it for one week, then they order the part and come back to fix. The service person told me that LG is having a big issue with their refrigerator‘s cooling system, and have extended their warranty from 1 to 5 years. They are so backed up with service calls, they are fully booked. Do not buy an LG refrigerator!

My 2-yr old LG fridge broke, LG authorized A&E to for the repair. I called A&E, took me 3 days to make an appointment. It was 2nd week of June, the appointment was 1st week of July. The repairman told me parts need to be replaced, they re-scheduled me for July 29. July 29 came and I got a phone call at 8 am telling me that the technician couldnt make it and told me to call A&E to reschedule. The earliest is August 24. I took a day off just to be home for the technician, and now this is my situation.

Have had the fridge about 15 years. During that time it required 3 repairs. Last issue was fridge compartment freezing. Technician was unable to identify or fix the source of the problem. Some plastic parts like vegetable drawers were flimsy and broke easily. Otherwise it was a stylish and good, quiet unit.

I had an LG refrigerator and and I wanted a replacement one that would match my stove and microwave. There are some things I’m not happy with. The temperature control doesnt seem to be as good as it was on the other one. I have a separate temperature gauge and many times, it isn’t as cold as it should be. I even had somebody come out to the house and it hasn’t made a difference. The fridge is fine as far as where the shelves are, but I am not happy.

My refrigerator has been a nightmare since the day I bought it. A month into the purchase the freezer drawer would not pull out. No big deal. The repairman came and fixed it. Recently, however, was the worst when I walked downstairs on Christmas night and heard dripping water and found it coming from the ceiling of the bedroom-right underneath the fridge. At midnight my grandchildren and I we were unloading food into our cheap garage fridge which we paid about $300 for and has never given us an ounce of trouble! This occurrence was another water line that goes to the ice dispenser. My LG is 5 years old and this is the second time this has happened. It has ruined my wood floors for the second time. I have to replace baseboard for the second time. I have to replace sheetrock for the second time. But this time I have to replace my beautiful cabinetry in my kitchen and that is almost impossible to match and will be a major expense.The first time the repairman came he told me LG uses cheap tubing that cracks over time (less than two years). He replaced one tube, but evidently not the other, hence the second major leak. The tubing cost around $12 to replace, less the house call for the repairman. Now can anyone tell me why LG cant put a piece of decent tubing on the back of the refrigerator in the first place. It would save so many people so much grief, so much money and so much time. Come on LG, cant you put out an appliance that would make people happy rather than cost them a fortune in house repair? For an extra $12? Really? You cant spare a $12 profit to make a decent appliance? Remember, Life is Good, until your LG refrigerator leaks through your wood floors and sheetrock - twice.

We purchased this refrigerator (LG Top Freezer Refrigerator Model # LTC22350 SS100) less than 2 years ago and have been extremely disappointed with its quality from the beginning. We also have an LG cook-top stove and my wife is ready to toss both of them. The refrigerator has plastic drawer runner tracks that are paper-thin and not very durable at all. The stove had to have the touch control panel replaced in the first year. Also, the oven temperature cannot be maintained and must be regularly changed or regulated. We will not buy any more LG products. We just recently bought a new TV and guess what brand it was not?

5 years ago I bought a LG stove. Every year since I have to replace the handles. They melt and crack and I find it unreal that any stove would have melting handles as I explained to the service rep. She told me that being it is the 4th time I need to replace them she would try to get them for me at no charge and she would call me back in 2 days with a answer. That was a week ago and I never heard a word. Today I call to find out again I have to purchase them... another 100 bucks. Dont buy from them. They are ripping off customers.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

We purchased the Lg fridge model # LSC26905TT Serial # 706MRBW15621 in March 2008 from Best Buy. In August 2013 we discovered that at some point the hose in the back of the fridge feeding water into the ice maker and water dispenser had been leaking. Our basement as well as items in our basement were soaked and some things were ruined as well as the floor under the fridge and the surrounding cabinets. I made several attempts to contact the company directly via e-mail, which was the only information I could seem to find, when we discovered that the hose wasnt just leaking but it had burst for no apparent reason. I got no response at the time and gave up, calling Best Buy Geek Squad to make the repairs, being told by the repair person that it was rather unusual that the hose had burst and seemed to be a defect in the materials. In the following year I had noticed a sticky substance oozing from around the front of the freezer causing extensive damage to the seal around the freezer. The edges around the front of the freezer become extremely hot. There was a very loud squealing coming from something off and on and most recently I heard a sound of dripping water and discovered upon removing the back of the unit that water was dripping from an unidentified area and pooling at the bottom. We cleaned this up and I called Best Buy Geek Squad to look at it for possible repairs. When explaining all of the issues they told us to call Lg directly and provided a customer service number and I was able to reach someone directly this time. On October 1st a repair man by the name of Maximo came to the house and said that he had never seen the problems we were having. He took pictures and live streamed them to the home office, telling us to call in 3 business days to check on the repair status. He also said that he had noticed singe marks near/around some of the coils and to stop using the fridge as it was a fire hazard. When I called (the next day, not 3 business days later) I was told they could not tell me what they are thinking of doing but they definitely could not make any repairs to the fridge. I was told they would decide to either replace the fridge or give us some sort of a refund check. I explained I have a toddler in the house and not having a fridge for an undetermined amount of time is difficult and the woman by the name of Angelica told me she would make a note to expedite the decision. Oct 6th was the third business day and I was still not told what they intended to do just that I needed to provide a receipt of purchase. Again I explained I have a small child and need to provide items such as milk for her and would like to know how long it would be and I was told only when we provide the receipt could they proceed with their decision. One day later, Oct 7th I was finally told by a woman named Barbara that when they receive the receipt they would determine a prorated refund to provide. She was very rude hanging up on me but not before speaking to me as though I was a child, when in fact I am an upset dissatisfied customer with a defective fridge that I thought just needed a bit of repairs and now I am being told they cannot fix it because they dont even know what is wrong with it yet we are responsible for purchasing a new fridge out of pocket. I did also speak with her supervisor by the name of Michael. He was very kind but not very helpful, again telling me it would be a prorated refund of most likely only about $200. This was a $1500 fridge that is only 6 years old that is broken due to manufacturer defect and I find that to be an unacceptable solution, especially considering the fridge was a fire hazard and could have set my house on fire at any time of the day or night putting my entire family at risk including my daughter who is not yet 2 years of age, and this is all due to manufacturer defect, not something the customer has done yet the customer is the one made to deal with all the consequences. I dont know of any other brand fridge that breaks after only 6 years of use and the company obviously doesnt stand behind their products seeing as they are not willing or able to fix the problem, and in researching Lg further I see there are hundreds of similar complaints against the quality of their products as well as their poor customer service. This consumer will never purchase Lg again.

Have it for 5 years now and it works excellent. Light load or heavy it just does not care, heavy duty machine. We are a big family and have our relatives over for party, birthdays and anniversaries. Im very happy with this product from LG and recommend it to my friends and family.

Bought the LG Flat Top Range Model # LRE3023ST. Have had nothing but problems. Customer Service unwilling to resolve problems. We were sold a defective range. Paid a lot on disability cant replace.

Purchased a new LG dishwasher on 12/17/20. Model #LDT5678SS. Delivered on 12/20/20. Used MAYBE a dozen times & now there is rust in the bottom of the tub & on the door. Since it is now past 30 days Lowes will not fix/replace it so we reached out to LG since there is a 1 year warranty. The tech they sent out said he owned the same model & kept his outside & his didnt do that. Then he went out to his truck, made a phone call, came back in & told us to call Customer Service & left. We called customer service who informed us the tech said it was improper use on our part. We only used Cascade & water. I dont understand how this is improper use!We also purchased the 5 year extended warranty from Lowes, but because it is still under manufacture warranty, they cannot help either. They also stated that rust on the tub & door is considered cosmetic & would not be covered. Even though in the back of the LG book, that came with the dishwasher, it states there is a lifetime warranty on the tub & 1 year warranty on the parts/labor.So now we are stuck with a brand new rusting dishwasher that sticks like rust inside & Im sure will only get worse with time but thats considered cosmetic. I WILL NEVER PURCHASE ANOTHER LG PRODUCT AGAIN. Its sad because we used to love LG. Own several LG TVs & also just purchased a LG Microwave which Im going to return before the 30 days. We were also looking at purchasing the matching stove & refrigerator but that is definitely out of the question now!! Between the Dishwasher, connectors & warranty we paid over $1,000 & now were stuck with it!

Purchased a set of Washer and Dryer from Home Depot. Just over the one-year warranty period, the dryer stopped heating. The service repairman was so rude I sent him away. I ordered a new heating unit online and fixed it myself and appears to be working ok now. The washer model #WT5101H top loading washer has never worked right since new. It continues to go out of balance when spinning and displays a UE error code. Then the washer will refill and swish clothes around for a while to redistribute the clothes and try to re-spin only to go out of balance again. It will do this a number of times and then just shut down. After doing some research, I found this machine was a part of a recall. I promptly called LG and got set up for a service person to come out and fix it. The fix was to replace the control circuit board. He replaced the circuit board and left only to find that the fix did not fix anything. It is still just as bad as ever. I called LG again and I ran a diagnostic on it with the phone and they said the circuit board is now just fine and their obligation of repair under the recall is completed but there is another problem with the machine. I would have to call for another service repairman to come out to fix it. My questions are this to LG appliance: 1) How can they possibly call this machine energy star qualified after running through so many spin cycles? Surely this is wasting a lot more energy than it could possibly be saving. 2) All this refilling and spinning is undoubtedly overburdening my septic drain field and wasting so much water that it is unbelievable. 3) With all the problems with these machines particularly with the spin cycle, it would seem to me that LG has a responsibility to provide a fix that works after all this machine cost over a $1K and it doesnt work and has never worked properly. I think my only recourse is to contact my attorney and see what legal remedies are available. Perhaps a class action lawsuit by all could convince LG to make the necessary repairs to make the machines to work right!! The only reason they get one star is that there is nothing lower! You could not get me to run fast enough away from LG appliances or any LG products in the future.

I purchased a large LG French Door Refrigerator, with a 5 year warranty, in 2016. It worked fine until 2019, when the compressor failed and needed replacement. LG replaced the compressor, but the refrigerator broke down again the next month. It broke down 2 additional times to-date. During this time, my refrigerator (model LMX530776S) and approx. 50 other models, were identified as DEFECTIVE and covered by a Class Action Suit. At this point, I requested that LG replace my refrigerator. As stated above, the Customer Service Dept. became totally curt and unhelpful. They lied to me about the status of my claim and repeatedly declined to connect me to a manager. Once I received an email from the Problem Solution Dept., that I was later informed didn’t exist! LG dragged this out until my warranty expired and never fixed my fridge. I will NEVER Buy Another LG Product Again.

We made it 4 years with our LG refrigerator, purchased at Lowes. Everything was fine except that it wasnt cooling. Every single thing was fine except the air was blowing warm. No other problems. It was as if it just needed coolant. We have now been without a refrigerator for 10 days and almost every part has been replaced including the compressor, dryer, refrigerant, and other miscellaneous parts. Today we learned that they have to order a circuit board. The repair technician has no sense of urgency and seems totally clueless. We called LG Service to let them know what was happening and they had all the records of our 3 repair visits in the last 10 days but were totally unsympathetic and said that we are stuck until the repair guy can fix it. We bought the annual service agreement for $465 and expect better service for that kind of money. We have lost hundreds of dollars of food and are living out of a cooler. I love LG products but I will never buy another one because the service is the worst we have ever experienced. The only positive thing I can say is that he has used a freaking blow torch on every visit and hasnt damaged our hardwood floors...YET.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our homes electrical system, and they couldnt do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say its our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

As others have stated, DO NOT purchase an LG machine! This is literally the worst appliance I have ever owned. The second worst would be the dryer. Clothes are literally shredded, never clean, frequently takes all day to do a load of clothes. LG customer service acts like you dont know how to do laundry. Ive been doing laundry for almost 30 years and never had a problem until their machines. I will never purchase another LG product in my lifetime. I would pay twice the price for any other brand. I have included pictures of what this machine did to my favorite quilt. The rust spots you see in the pictures were from the machine. They were not on the quilt before I put it in the washer. It literally just destroyed the quilt.

I bought LG refrigerator from Costco back in Feb 24 2016. It was 30 cubic feet and I paid almost $2700. Nightmare started couple of weeks ago and it is ongoing. Refrigerator stop cooling, I called lg. They told me to reset and wait for 8 hrs which I did. Nothing happened, called again. They said it suppose to be 24 hrs wait, I waited 24 hrs. Nothing happened, called back again. They send the lg technician. He said faulty compressor in that kind of fridge with tons of other complains. He said they will take 6 weeks or more to repair due to so many complaints and back order on compressor.We have a tiny refrigerator right now we are using as a backup, but it can only hold milk and butter, I called costco, explained my situation to Isaac one of the manager in Victorville store near my house, and ask him to make a exception returning it due to such a long time for repair and upcoming holidays, he consulted his superior and they declined to return, but he said he contacted lg and told them about the time frame for repair, lg told him they will try to find a repair shop which can repair it sooner.Oh by the way the lg technician told me that lg used plastic ring instead of metal in compressor to save few bucks. That ring melts quickly. Thats why they are having so many complaints, according to that lg technician compressor supposed to last for 10 years. I am still waiting the response from costco and lg. My advice to consumers not buy large appliances from costco due to their scam. 100% satisfaction guarantee policy which only cover for 90 day. It is ridiculous, also lg technical support is very unsupportive and their refrigerators are faulty, unless you would like to have a nightmare like I am going through.

Our refrigerator is less than three years old. Bought it from local Sears store. Right after Christmas it began to not cool as well and finally quit all together new years. Called Sears. Local guy came out but out of warranty. Also they are closing or store so they couldnt service. Sears guy told me it was the compressor and that LG AND SAMSUNG both knew had bad compressors but they would sell them anyway. It is now four weeks later and service tech due out next week. After reading reviews I do not hold out much hope. I will never every buy LG again. Every LG appliance Ive purchased has been crap. Just replaced a 3 year old washing machine too.

When we lost cooling in the fridge and freezer I contacted LG who told me to contact Mr. Appliance in NH who were their authorized repair representative and who would charge us $89.95 to diagnose the problem. I scheduled an appointment and took a half day off to have them come to diagnose the problem. They cancelled the appointment 15 minutes before they were supposed to show up. I rescheduled another appointment for another time (again taking another 1/2 day off) for them to say Yup it is the compressor and to say Now we have to order it. Third time (again taking a half day off) they came, took out the compressor, turned to me and say that the compressor in the box was the wrong one and that they would have to come AGAIN.First, if you work, then it is better to purchase another fridge since they only work monday through friday and if you would have worked instead of taking time off you will have made enough money to buy another fridge. It will be cheaper. Second, DO NOT purchase an LG appliance. They are horrible about their warranties and they probably do this purposely so that they do no not need to make good on their product. I will never purchase an LG appliance again. Save your money.

It took ten repair attempts with incorrect parts ordered due to LG cross-reference system. No refrigerator for 10 weeks with a 9-month-old baby and LG would not replace. Will never purchase another LG product.

I recently purchased a home wherein all of the appliances were, by receipt, no more than one year to 1 and 1/2 years. I felt that should bring to not have to worry about my appliances. Wrong! My LG refrigerator model LFX31925ST stainless steel 3 door refrigerator was bought by the previous owners in Nov 2016. With no extended warranty the protection in Nov 2017. I purchased the home a few months later and within just a few months both the ice maker and freezer fan stopped functioning. Of course, we are now a little time out of warranty. The expected repair cost actually exceeded the depreciated value of the refrigerator. So now I have dumped this LG fridge with no intention of ever buying a LG product. Buyer beware! New LG refrigerator is a money pit.

Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess Im not alone.

Our LG bottom brand new refrigerator broke down 5 months after we bought it and hooked it up. The compressor was restricted and anti-freeze wouldnt flow. LG told me I would have to wait up to month to get a new compressor because it wasnt in stock while everything melted in the mean time.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

Bought my LG fridge about 6 years ago and started having issues 2 months ago. The compressor went out. Luckily that part is still under warranty. However, 2 compressors later LG still has not managed to get the correct part to the Geek Squad to fix my fridge. First compressor they sent ended up being a television stand. Sorry LG I am not in need of a TV stand. Today the 2nd compressor arrived and it is the wrong one. How hard could it possibly be? How much money are these errors costing LG? I know how much they are costing me and it sucks. So now I have to wait 5 more days before they will come back to my house. I assure you this will be the last LG product I will buy.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

I have bought this LG Intello 6.5 Kg washing machine (Product T7066MN) in 2009 for Rs 12,000, and it is just out of warranty, and it has stopped working. I reported this to customer care on 1/9/2012, and the engineer reported a major repair worth Rs 4,000. My concern is the machine is just out of warranty and has such major parts under repair. Is this the quality of LG products? My previous machines I bought had minimum life before coming to repair (6 years). What is the guarantee that if I spend Rs 4,000 now, which is 1/3 the original cost, it will solve all of the problems? I would not recommend LG products to anyone. They just have good looks and no quality.

I bought an LG Range from Best Buy in November 2018 for $1800. In February the oven broke and I have been told that it was the control panel. After 3 weeks they have sent the control panel but the LG repair guy said that we need 2 others parts. # weeks later I am still waiting for the LG repair guy to fix this oven. Its a total of 6 weeks. Meanwhile my 8 months LG dryer broke. I couldnt go with the same experience. I decided to pay out of pocket, 300$ later. The dryer broke 1 week later. I just spoke to an LG supervisor who said that she didnt get any parts order. I am literally crying... Worst customer service. Terrible appliance!

Words can not describe the joy I have when I use and even more appropriately when I clean up after my husband cooks. I never liked or would even consider electric cooking before, but this is an absolute dream. A pot boils over? No problem. Use a rag and wipe it up even when the pot is still cooking, it lowers the heat the minute you turn down the temperature and if you pick up the pan and walk away, the burner shuts itself off. I have considered an electric oven before but with the convection and induction features, I feel like I have died and gone to the great kitchen in the sky. I know that sounds a little extreme but after dealing with a messy stove top & an oven that I have to get down on my hands & knees to clean, this is really a God-send.I also got a great deal on my appliance from eBay. Even had a manufactures warranty. LG has been our go to brand for T.V.s, fridge and now my kitchen. The only draw back is trying to find pans that dont cost a fortune and are of good quality, also someone that can tell me why my cast iron griddle cracked in half when I tried to heat it up to cook a steak. Not a major problem. Just would like some answers.

Last Friday, I came home with a car-full of groceries only to find that something was wrong with my LG model LFX31925ST. Retrieving my owner’s manual to call for help on my 18-month old fridge deemed fruitless. After being on the phone with what seemed to be an outsourced customer service department for over 30 minutes, the only help I received was My policy says I cant do anything,” which when translated meant I was out of luck. That cool feature where you can link your smart phone for a diagnostic check is only good for the first year. I was told he could schedule a serviceman to come out to check the codes on the door panel for a beginning fee of $89.00. I said I was unable to afford it and hung up. My son went online and looked up the error codes, which this rep refused to tell me what they meant and was not listed in the manual. After further online research, I was able to figure out what I could do and 24 hours later, it was back to working. It was the icemaker fan, which appears to be a flaw in these fridges. I am keeping my fingers crossed. I researched different products 2 years ago when I discovered that my husband was planning on leaving me. I insisted on what I thought was top of the line appliances in the kitchen. So I now have a fridge I cant rely on, a dishwasher that doesnt clean dishes no matter what soap or rinse agent I use and an oven that works but it is a good thing I dont cook much. I am disabled and on a fixed income, so I was hoping that my new kitchen would last me 10-15 years but may get less than 5 at this rate. Dont go by reviews on their website since they only use certain reviews.

Stopped working 2 days ago. The refrigerator is still under warranty and they are sending a technician through a 3rd party company to repair it. Why wouldn’t LG supply a new refrigerator instead of fixing it? Trustbuster. Spoilt food. Forced to work from home to attend to the technician. Extremely unhappy.

Purchased our LG French Door refrigerator about three years ago. At first we thought it was a great product. We loved the interior lighting and space. We quickly learned that the ice maker could not provide enough ice for just my wife and I. God forbid we got company. We constantly found ourselves having to purchase ice. About a year ago, we noticed that our refrigerator was rusting under the ice and water dispenser. I couldnt believe it!! Ive had dozens of refrigerators over the years and Ive never seen one rust like this. Its extremely unsightly and although the refrigerator works okay, were replacing it because it looks so bad. I called LG customer service (what a joke!). Their stance is that they are NOT responsible for what they call cosmetic damage because it does not affect the performance of the refrigerator. I pointed out to them that my car which sits in my driveway is much older than my refrigerator and it has no rust at all but they simply dont care. I will purchase another refrigerator but I will NEVER again buy anything that has the name LG attached to it.

I purchased a LG top loader 10 kg washing machine. During a wash cycle it Exploded blowing the top of the machine right off. The force of the explosion was so intense that it smashed the near by window and sent shrapnel flying throughout the house. I contacted LG and asked why are these machines still in family homes. They need to be urgently recalled. After research I have found the same LG washing machines that have exploded in other people’s home. LG refuse to even replace the machine even with a receipt provided. These machines are dangerous. Please Beware when purchasing a LG washing machine. They are dangerous. I’m very thankful that I wasn’t standing in front of it at the time or my young grandchildren weren’t in the house. Very frightening experience and to think the company know these machines have the potential to Explode and do nothing. Very dangerous product.

I called LG and they scheduled a repair for me. I took the day off from work to be home for the repair and 2 days before the repair company calls to tell me they couldnt make the appointment and that LG just tentatively schedules a service call. They never communicated that to me, kept me on the phone for over an hour waiting to get to the correct department and then had me jump through hoops to have the money paid for the repair refunded to my account. I would never buy a LG product again. In addition the dishwasher isnt worth the $1000.00 I spent on it!

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year bumper to bumper warranty and thank goodness I did. Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the bumper to bumper warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it wont happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

I love my double oven range from LG! I had a problem early on with the top oven. The company was wonderful to deal with and the part used made the oven better! Before, it would take 15 minutes to get up to temp. With the new part, 4 minutes! The range heats up well and cleans easy! I would purchase again and you should too!

We have an LG TV and it was a decent TV so when we decided to buy a new refrigerator, we looked at Costco and decided that LG was what we wanted to go with. I purchased it with Amazon and purchasing from them is always good so I had no problems there. But the quality of the refrigerator itself is bad. It was faulty and broken. I returned it immediately. I did not wanna risk the same thing because the repair guy who came out from A&E said that even though that wasn’t the problem with most LG refrigerators, the compression unit was definitely something that went out within the first 18 months. The repair guy would actually recommend GE over LG any day of the week. And customer service was terrible as well. I had several issues, especially since the LG product leaked water uncontrollably out of the ice compartment. There was nothing that we were pushing either. It was just dripping. We ended up having some water damage to our wood floors and Im still trying to get LG to pay for that. It’s been over a month.

We purchased a $2000.00 refrigerator from Lowes a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK Im home. It is now 5:30 pm, Saturday and no repair man, no call. I called Customer Service and the rude woman on the phone said he will be there between 1 and 5 pm. I explained to her the time I was told and she proceeds to argue with me, so I bit my lip and said OK. I called at 5:45 pm because we are getting ready to make dinner and didnt want to be in the techs way and him in ours. I believe I got the same rude person and she said he will be there when he gets there. Lessons learned: (1) dont purchase anything from Lowes (Lowes did say I could bring it back, which is a hassle because it is full and I dont have anywhere to put the food); (2) dont buy anything from LG. Horrible customer service.

Sorry I didnt know prior to purchasing. We purchased in 2015 and it had a couple problems from day 1. The bottom racks fell in so we had to call a repair person who literally stretched the bottoms of the racks out so they would not fall into the bottom. Several glasses broke right off because the top rack has a terrible design. DW is hard to load and Im constantly shifting things. NOW it no longer cleans the dishes properly. We use recommended products and get residue now more than ever. Please stay away from this dishwasher.

Literally the day I finished paying for my $2800 French Door LG refrigerator, it stopped working. At first I thought it was the ice maker. Had a repair person out who reset it and said to call back in 24 hrs if it didnt work. After 24 hrs still no luck, but now Ive started realizing that I keep throwing stuff away in my refrigerator after just a day or so because its gone bad. Finally after about 2 weeks of this, I realize that the refrigerator is not cooling, despite the 32 degrees reading on the outside temp setting.Call another repair person out after calling several that dont deal with LG because they say theyre garbage and he says he cant fix it, to call LG and ask for a courtesy one time flat rate repair. I do that, he comes out, and says its the compressor which is on back order until May 20. More than 2 weeks from now. Wonder why the part is on backorder? Maybe because its garbage and everyone seems to have the same problem? Please please please dont make the mistake of buying these products. They are absolute junk. As are Samsung as well. These are the two all the repair people Ive spoken to say to stay away from.

I bought a HE LG top loading washer and it just does not get my clothes clean. I work construction and my knees get dirty. My old sears kenmore always got my jeans clean. This new expensive HE machine is a piece of crap. Do not buy one!!!!

Rusted front panel replaced by retailer (Home Depot). LG said I cleaned it wrong. Rusted again. Doesnt clean dishes well, change soap, clean filters, change rinse agent, still worst dishwasher I have ever owned. Very disappointed.

Had this LG direct drive 9 kg washing machine for 18 months now and its been a pain, had an engineer out once, called customer services twice lately and after saying someone would get back to me in 48hrs Im still waiting, that was 2 weeks ago! Machine is extremely sensitive, stops midway through a wash saying it has an uneven load when there is a small jacket in it! You also have 2 to drain the tub manually after it stops, all in all I would never recommend anyone buy this machine as its been a nightmare and LG customer services are just as bad???

I purchased a LG Dishwasher to replace an older GE model that was inoperable. Im very satisfied with my choice of the new LG Dishwasher. It is excellent in cleaning dishes as well as pots and pans. It is also quiet during operation... A big plus in my opinion. I gave it 4 stars, lacking the 5th in reference of the higher cost than average dishwashers.

I really liked the looks of this dishwasher until I got it home. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack. I removed it to solve that problem. The collapsing racks have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. Next time I am going back with Maytag.

My LG refrigerator, Model Number LFXC24726S/00, has been inoperable since August 2015 (it is now September 23rd). It froze up and took 3 days to thaw out. LG Customer Service says they do not have the part to repair it. It must be shipped from South Korea. They have made two (2) commitments, the last one to contact me September 21st to schedule the repair. They did not call or email. I wrote them last week and they did not respond. I bought an extended warranty from hhgregg where I purchased the refrigerator. They are not interested in repairing or assisting. I am filing a lawsuit tomorrow against both LG and hhgregg.

I purchased the LG WT5101HW Wave Series ultra large capacity high efficiency top load washer with LED display, ColdWash technology, 1100 RPM, energy star compliant on January 1, 2011 after spending hours on Consumer Reports looking for the best machine. I purchased the machine from Appliance Connection and even though they encouraged me to purchase the extended warranty, I did not. I now have an EO error that will not go away. I checked on the LG website and the only remedy was to remove the hose and look for blockages and to check the filter. I did check the hose, there was no kinking and no blockage. There is no filter in the drain line, the only filters are in the hot and cold water supply lines which have nothing to do with water draining from the machine. The only way to get the machine to drain is to have the line lower than the tub, which is not feasible because I do not want the dirty water draining on the floor or for that matter, anywhere other than the drain line. When the error occurred, the machine had a load of towels and we had to wring the towels out and remove the water manually by dipping it out with a small bucket. This took a great deal of time and energy. The LG representative told me that I need a service call and the company that performs the maintenance is 1.5 hours from where I live and cannot respond until Friday between 8 and noon. This is very frustrating to have an issue that may or may not be corrected before the weekend because the technician may or may not have the parts. I also checked the company that is to respond to the service call and they have had several negative comments from former customers. I have now read the comments on this site and am apprehensive as to whether I will have a satisfactory outcome. I am also contacting Consumer Reports since I relied on their evaluation of this washer. I also purchased a dryer and I did get a 4-year extended warranty, which I will probably need. I had a Maytag washer that is now being used by my son and his college roommates. I may ask for it back!

Dishwasher was within one year warranty period. Called for service. Was told someone would call back. Never did. I called back, was told service technician would schedule a day. Never called. I called back. No service in my town and would have to have a review of my issue. Told to call local repair person and they would cover it. I did. They would not ship the part to him and when I called they said hey never authorized it. Said they escalated my repair to another department and would call back. I had to call them back, this was over 4 months. Final call from them was to call Sears and have them cover it under the extended warranty that I purchased as the machine was now over the one year coverage period even though I called well before the year was up.

Updated on 07/02/2021: This is review number 3. LG replaced parts twice then went off. Warranty says not their problem. Even told tech to glue part onto inside of washer. Extended warranty through Lowes. Says not their problem with either. Despite their warranty saying it will be restored to or a operating condition if it has failed due to defects in material. Gee thought I got paid $900 for a washing machine not a towel shredder. Could have done that on my own. Tech told me LG knows there is a problem but doesnt know how to fix it. My take is lg doesnt want to spend any money to redesign the piece so clothes are not getting caught in between the little plastic knob at the bottom of the tub. No need for LG to respond since they are not going to do anything about it anyways. Updated on 06/30/2021: Which consumer affairs would fix it so I can write a second note. So here goes. Its going to be a toss up somebody going to pay. Might I contemplate about taking all my towels that this washing machine tore up. And send part to or all to LG and drop part or all at Lowes. LG spent hours on phone with them after making an appointment and no ones showing up or calling. Called again more hours. Called Lowes. They scheduled an appointment. (With the same company that LG sent out the tech that I have been texting me tells me they are closed on that day the appointment.)Original Review: Complained to LG about washer tearing up to towels. Sent tech out who called company and explained problem. He was told put glue on the center piece. Two weeks later tech came out replaced center piece. Scared of covid I didnt call back for a while. The other piece messed up and continued to mess up and the tech put water proof tape inside. The piece continues to mess my towels up. No towels left. So upset about $1000 washer took for granted that the other problems have to wash some clothes twice. Only cycle to work is bedding cycle that will not tear towels up. It appears the turbo cycle throws the clothes against the middle. The plastic piece in the middle grabs a hold to towels and shreds them so the middle has had shredded threads wrapped around it. LG needs to stick to making phones. Was excited to hear about all the new fangle things the washer could do. Now just wish it would quit pretending to be a washer. Wish I had kept my old washer that was on its last legs. Now my worst fear is coming true. My dry is having to pick up all the hair and dirt the washer is getting.

4 year old LG refrigerator keeps breaking. Already had a service repair but now past warranty & same problem reoccurs. Wastes food & LG giving us run around. DO NOT BUY AN LG REFRIGERATOR!

I have an LG LFX21960ST French door bottom freezer refrigerator that I paid a pretty penny for in July 2007. I had it a couple of months and had to replace the ice maker which was under warranty. However, it cost me $60 to find out it was broken and another $125 to have it installed. In December 2010, I had to replace the compressor - it was under warranty so it only cost me $70 to find this out and another $400 to have it installed. Well, now we are up to $655 so far. Fridge now making clicking sounds and there is occasional thawing in freezer. Repairman left yesterday, charged me $70 to tell me I need another compressor - now five months out of warranty and this will cost me $770 for part/installation. Now we are up to $1,495 for my cost of repairs. I called LG since this - counting the original - means this $2,300 fridge has had THREE compressors. I talked to LG about seeing if I could be afforded an extension on warranty since I wondered if this fridge could be a LEMON. They said no even though it was only five months past warranty. This has been a terrible inconvenience. Putting food in coolers outside, not to mention the almost $1500 it has cost me out of pocket for repairs. I always thought LG stood by their products and that is the reason I have their TVs, fridge and had their phone, but I might have to do some rethinking in the near future. Went on LG Facebook page and they told me to private message. Did so - no help. LG told me there are options for after warranty and did as they asked and again private messages them to no avail - and NOW LG HAS BLOCKED ME FROM THEIR FACEBOOK PAGE - some customer service!

Purchased model #LFX25991ST January 2012. Within weeks the technician was out to fix the icemaker. He returned at least 2 times within the first year for the same problem. Within the first few months, the lettering on the face of the water dispenser had started to fade. By the end of the second year one of the plastic drawer covers had broken off (minimal use. No children in house.). Technician was back out the third year for icemaker. By February 2016 the fridge began making loud noises with on and off warm water, but was very minimum.With all the money already spent (did not purchase extended warranty as we had NEVER had problems with refrigerators in the past - other brand names), we had no energy left for this fridge. Then a couple days ago, no surprise, the entire thing quit with a loud bang. So heres the kicker. I called various service people on Monday. No one could come until Friday. Called LG and got hung up on once. Called back and after hold time, finally got to speak with someone who barely spoke English and was obviously reading from a script. He tried to troubleshoot with us over the phone then agreed that the fridge was dead. He provided 3 companies that they contract with to come out and look as the sealed system is under warranty for 7 years, some parts 10.So I proceeded to call these companies. One said he does not work on refrigerators, another said he will not touch this model number, and another kept hanging up on me. So I called another person I had initially spoken with. He still couldnt come out until Friday, but since the parts are under warranty, I would have to pay for labor which would be upwards of $400. And the best part of all is LGs policy as he explained - After the problem is diagnosed, I would have to call LG and get an authorization number, they would have to mail this to me for confirmation, then the parts would have to be ordered, then I would have to get on the schedule to have the repairs made. I am therefore without a fridge for close to a month. Debating to chuck it or go back to Whirlpool or KitchenAid. NEVER AGAIN will LG enter this house!

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!

I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

Stove purchased between 2012 and 2014, around $1600.00. All of the 5 knobs broke off the stove due to what looks like poor design and using cheap plastic to try to secure the knobs on the stove. I called the company. Said, Buy new knobs.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

Refrigerator and freezer intermittently warm up (not defrosting!). Refrigerator compartment goes to 60 degrees and freezer to 40 degrees (contents thaw and melt). Refrigerator less than three years old! Called LG (plan to be on hold forever!!). Had to pay upfront for service contract as some of my system components are still under warranty (would not schedule my appointment until credit card cleared). $362 upfront for one service call. Cheapest plan available. Authorized service dealer that was sent showed up two hours late to a four hour service window (waited 3/4 of day for technician to show). Technician never got a tool out, didnt measure a temperature, didnt remove a panel, never looked behind refrigerator. Unable to diagnose a problem. Worst service experience I have ever had! Called LG again (did I mention to plan on being on hold forever!). Explained my service experience and asked for a supervisor to help me. Said supervisor would call in next three days; no one called. Called back asked for supervisor to please call me. They promised a call in two days; no one called!!! Called a 4th time and spoke to an LG consumer affairs person. They were no help. Told me to call original service technician. I then cancelled my repair contact less a $100 diagnostic fee. Strongly advise NEVER buy an LG refrigerator. They are unreliable and their technical support is horrible if you have a problem.

I purchased an LG washer in Sept. ‘09. On June 13, 2013, I attempted to wash a medium size load. But when I went to put the wash into the dryer, the washer was flashing OE. I checked the manual and did as instructed. The drain hose was not bent, pinched or clogged. I clean the filter. Finally had to call for service and was told the motor assembly A/C pump needed replacing. This machine in not 4 years old. Guess thats why the warranty was for only 1 year on all the smaller parts. What kind of company makes such items and can only guarantee the said item for 1 year??? Thank goodness for Worry Free.

Our 9 month old LG French Door Refrigerator has had a horrible vibrating sound almost from the day we bought it. As a final measure before throwing it out, I took the lower rear cover off the compressor area. The compressor is vibrating very loudly, to the point of complete annoyance. I placed a small piece of 1 thick hard rubber flooring wedged above the compressor... this appears to have temporarily stopped the vibration (as has a number of other attempts to stop it including turning off the ice maker, removing the ice tray, taking jars off the inside refrigerator door, checking the level of the refrigerator, and cleaning the dust off the coils). Call goes out to LG to come get it tomorrow.

This is the worst appliance purchase I have made. Most loads show as unbalanced to which the washer responds by refilling the tub with water. It is almost impossible to meet the machines balance requirements. The constant refilling makes the machine a little less than high efficiency. The companys position that you need to wash things of similar weight in a load is ridiculous. I would have to wait until every piece of clothing I own needed washing before I could meet that requirement. A typical load takes 2+ hours to complete which includes multiple attempts to rebalance the clothes. I would recommend that you look elsewhere. I cannot fathom why there are so many positive reviews for this giant POS. (Model WT1101CW)

I am so disappointed in our LG refrigerator with freezer on the bottom. Never again will I buy an LG product. Wish I would have seen these posts before we spent 2500.00 with extended warranty. Thats funny extended warranty spent that $ for the paper we signed I guess. The freezer is not freezing and an odor is coming from the refrigerator. Called LG and was told to call HH Gregg, she supposedly called the while I was on hold, she couldnt talk good English. I asked her where she was located in the US and she told me Alabama, yeah right. Dont purchase LG products, they dont back them and neither does HH Gregg. Wont be buying anything from there anymore. Where do I go from here? Dont have $ for repairs, should have been under warranty, oh by the way, manufacturer warranty I was told by customer serv rep Tammy from Alabama was on seals and compressor and that if she send someone out, I would have to pay labor. Imagine that.

I purchased a new washer and dryer from Home Depot in June 2019. The washer broke in October, 5 months old. I called LG customer service on 11/4/19. The sent a repair man out the following day. He needed to order parts, and said they would arrive the following Monday. I waited a week and no parts. I called customer service again and was told the parts were on back order, so they request a defective replacement. I called a week later, and was told the request was denied as the part was shipping and would be in on 11/26. I called on the 26th and was told the parts were still on back order and that they were referring it back to defective replacement department and they would contact me. I called again today, 11/29, and was told she could not see that it had been referred for replacement and that I would need to call back Monday morning. So far it has been almost a month with no resolution in sight. Although after reading some of the other reviews, I may have months more of waiting.... Customer service agents are outsourced and speak very broken English. They are very unhelpful and they have no managers to transfer to. They do excel at giving you the run around though! This was the most expensive washer I have ever purchased. I am very disappointed. Side note, the dryer was broken when the delivery guys first brought it out, so they took it back and Home Depot had to order another one.... Thank goodness the delivery guys knew what they were doing, or I most likely would have been dealing with the dryer from day one.

My LG refrigerator went out after 1.5 years. Got it from Home Depot Evansville Indiana. Called them first. They gave me the LG number. Called LG. They gave me a case number and approval number?? for no charge to fix its parts. Repairman they sent just looked at the model and serial numbers and said these cant be fix. He said LG has a lawsuit against them because they cant be repaired. He left and was to call us back. No call ever came from him. Called LG back. Told Richard (same person I spoke with the first time). He again said as before no repair person in our local area. He will notify their scheduling department again. Would take 1 to 2 days to get back with us. Still No Call Back. NEVER BUY LG PRODUCTS. Attorney time!!!

Did research when we built our new home on 2014 for a new washer and dryer... LG reviews seemed good. We were dead wrong. We have a top loading washer and matching dryer. This washer is ridiculous beyond compare. Clothes never seem clean, but the worst part is it is constantly unbalancing and using up tons of power and water. LG support said nothing they can do... WHAT??? The dryer, I have yet to have ONE SINGLE LOAD completely dry my clothes without having to restart it at least an additional cycle. I cant believe LG gets away with making a product so lame. STAY FAR, FAR, FAR AWAY!!! No stars is what their products deserve.

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

I have a front loading washing machine, bought 3 months ago. There were soaking wet clothes water all over my floor, too much to mop up. I have called customer service 3 times about this machine, model # WM2240CW. They gave me two numbers to call. It will take a week to have someone come out to look at it. Meanwhile, I will spend my day off of work cleaning up all the water. The worst part is I have called twice before.