TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

LG LD1452WFEN3 - Purchased February 2015, its May now. Had approx. 4 call outs, dishes never clean, mostly never dry. Initially came up with the OE symbol. Unit was apparently not draining due to installation, unit removed, rebuilt. Technician excellent but the dishwasher is very very unreliable, simple product like kids yogurt doesnt wash out of plastic cups. I paid $798 plus $30 to have it installed. Waiting now on feedback and responses from LG and store I purchased from. I will not buy new or LG again. I have not had 1 successful full clean from it. Thanks.

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the ** is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isnt worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. Thats just crazy to me.

We purchased the front load washer and dryer in December 2010. The pretty red ones! What a mistake! Actually, no problems with the dryer, except it doesnt seem to dry as well as it did in the beginning. I always have to add a click or two to the automatic dry time.The washer broke this June 2011. We had Geek Squad come out, it took four weeks for them to get back to replace the drum and three other pieces that attach to the drum. Four weeks! Then it broke again six weeks later. Same thing, we tried to get Geek Squad out again and they are so hard to work with to schedule a time. They should realize people have jobs! I called Best Buy to get help and they gave me LGs direct line. She was very helpful and friendly. But then the service tech called and his first words were, Do you agree to pay for this service call? and told us it was not the drum, it was a shock absorber. He hadnt even been to the house! He just told us this by the description. He wasnt coming out until we agreed on the phone to pay for the service call. Forget it. We are going to buy a new washer tonight. It will not be an LG. Such a hassle and disappointment, $1000.00 wasted. Pretty red machine...too bad it is a piece of crap!

The cast aluminum spider connecting the motor to the stainless steel tub in LG front load washers disintegrates due to electrolytic action in a moist and warm environment, necessitating a repair that costs almost as much as a new machine. The part only has a one-year warranty. LG knows about this design flaw, but still persists fabricating machines with it. They would do well to have a recall on all the machines with this design flaw. Check out the image of my defective LG spider below. I ended up spending around 8 hours dismantling the whole machine and installing a new [doomed to fail] spider. I am lucky to have these skills, but most people dont. Other than the spider connector, the machine has been fine.

I bought a very expensive double LG oven. I noticed a few months ago that the enamel was coming off inside the oven. I went and talked to the retailer who sold it to me and they told me I had to contact LG which I did. I sent pictures and never heard back from them. So I contacted them again and was told I had to pay someone to come look at the defective oven. Enamel peeling off the inside of an oven should never happen. This is defective not a problem with a part. I will also say that in the last 4 years I have purchased from LG a double oven, Very expensive refrigerator, microwave oven. Front loading washer & dryer and 2 Smart TVs. Their customer service is so unprofessional and never tried to help me. They have definitely lost this LG customer! I own a business and have been in business for 19 years I would never treat a good customer like I have been treated. Goodbye LG.

After reading all these reviews, and after my own experience, I am very surprised, that this company is still on market. I bought my french door refrigerator LFX31945ST on July 2014 from Home Depot. On October 2014 it stopped working for a first time. Er rF code appeared. Called LG, they sent a technician. He showed me that ice build up behind the rear panel and blocked fan. He blamed us (or whoever installed the fridge) for not removing the plastic foil from the rear, which could cause this problem. Exactly after one year in October 2015 the same problem - first fan started making noise, and after two days eR rF code. Called LG (thanks God, I bought extended warranty), technician came, replaced few parts, said everything should be OK. Since then, literally every month we had this pattern - fan noisy - eR rf code, technician replaced some parts (I get lost what he replaced), said everything now should be fine, next month fan noisy....etc, etc. Finally, when I started demanding money back and mentioned that next time my lawyer will talk with you, they sent a third company, who following instruction on the phone from, I guess, LG, altered some settings, and in November 2016 they fixed it. Refrigerator worked over the year without any problems. We hoped our problems are over. Not so fast! In July 2018 refrigerator stopped cooling, no error code appeared, just we see the water one morning and thawed food. Called HOME Depot, they sent LG technician, who said that everything with the refrigerator is OK, and it got defrost because we did not close the door properly (!). OK, we believed in that, especially since this one morning refrigerator seemed to work OK. Not so long, after ~ four weeks again the same. Again, LG technician said we did not close the door properly, and we put too much food (!!). Home Depot protection plan refused to cover spoiled food, because technician did not find any failure. OK, that was enough, I started very closely monitoring temperature inside, and noticed that it is consistently higher than it should be (nearly room temperature in refrigerator compartment, and around 34F in the fridge. OK, called Home Depot third time. They sent a third company. After two weeks or so, several cancelled appointments, etc technician showed up and after 15 seconds staring at the refrigerator said that drainage (or something like this) needs to be replaced (very peculiar way of diagnosing). It took another month to order a part, schedule an appointment, etc, and when finally he appeared with part, he said that refrigerator is not fixable. The same day I got the phone call from Home Depot that they will send LG technician to confirm this diagnosis. The same LG technician appeared and said that compressor needs to be replaced. Again, waiting two weeks (only two weeks) for part, and refrigerator was fixed in October 2018. Two weeks ago fan started making noise, and today morning eR rF code appeared. Called Home Depot this morning...To sum up: when Home Depot protection plan expires I will throw away this piece of junk and buy new one, from different manufacturer. I will do may best to get my money back from LG or Home Depot, because in my opinion this fridge was inherently broken from the beginning. I will closely watch what is going on with that class action. STAY AWAY FROM LG REFRIGERATOR, otherwise you will soon write review similar to mine and hundreds of others on this webpage.

I have an LG top load washer model #WT5101HW. The dimes or pennies get caught in the space between the drum and agitator.

LG stainless steel 33 cubic feet model #LFX 33975ST/01 SN 211KRRE1Y726 double doors with freezer at the bottom. We purchased this lovely fridge for our new home.and purchased a warranty with it just in case we has some issues. We are in Texas it is still hot here or it was while waiting for repairs. Our fridge began making noises and finally just stopped. We requested service on it after waiting a couple of days and troubleshooting for solutions. In the midst of hoping it would start to work again, we lost EVERYTHING in it-steaks, chicken, dressings, everything!! We finally got a service company (Premiere) to come out-2 weeks later. Mind you its hot here in Texas so we have been living out of ice chest now for 3 weeks.They finally come out for repairs after 3 weeks and the compressor is out and the blower. Parts need to be ordered. More weeks of waiting and purchasing ice. They finally came out last week and installed the compressor and the blower. It took 4 hours!! Repairman left after being frustrated that it took so long for him to repair! We were told it would take up to 36 hours to be back to normal and temperature. 3 days passed and our refrigerator never made ice and was still warm!! We called back the repair company and we were told they closed out the claim and we were back in the line again for repairs!!This is horrible, horrible customer service! My family and I have been without a fridge for a month and still dont know now when it will be looked at again. We are starting from scratch. This is a 3000.00 refrigerator! Who in management is reading the customer complaints and who can help us?? We need a new refrigerator!! Everyone has been rude even Home Depot where it was purchased!Over a month without food and groceries and nowhere to put them. We lost over 450.00 of food if not more in our fridge and so many bags of ice. This is unacceptable and I plan to go as high as I can until someone calls to help us with this refrigerator issue. It is still under warranty!! This lovely on the outside not working on the inside fridge is horrible!I am adding these notes to Twitter, Facebook and all social media I can until someone helps us or at least contacts us. This has been a horrible experience!! If you are reading or concerned LG, please contact me. We have been told now it will be a while before someone will be out. Almost 2 months without a refrigerator! Frustrated, angry and disgusted with anything LG.

I purchased this dryer a year and a half ago. The problem that we have been encountering is that the clothes or bedsheets we dry always get caught in the lint trap. They will spin around each other, twist each other, stretch out and each time just makes it worse. It has ruined a lot of our clothes already since then. Worst of all, when I did my last laundry drying my bedsheets recently, I found the dryer door wide open by itself (no one touched it or opened the dryer) and all the sheets are all tangled up and twisted giving me more work to do. I was so shocked to see this. One piece of advice, never leave the dryer unattended if youre drying anything. Such a lousy product. Not worth my money. Too scared for my older children to use this when I am not around to supervise them. I am honestly not happy and dissatisfied with this product.

I purchased my LG refrigerator in June 2017 and 3 weeks ago the compressor failed. After a few hours of talking with LG they agreed to send out a repair person to assess the issue. A&E is the only authorized repair in my area that can work on a sealed compressor so an appointment was set for 2 days after my initial call. The repair person let me know that this is a known issue with the LG refrigerators and that even with replacement I might only get another year out of this fridge. LG finally agreed to a one time compressor replacement and A&E ordered the parts. The parts never arrived and instead of re-ordering what was the initial order, A&E insisted that they would have to come back out to my home before they could re-order the parts. They appoint was another 2 days out. When they arrived, they confirmed the parts that needed to be ordered, rescheduled an appointment for August 28 and again ordered, 2019 the parts which arrived 5 days later. The new Super Compressor according the A&E was installed on August 28, 2019 and we were told to wait 24 hours for the appropriate cooling. Since this install my freezer still has not gotten cold, the fridge now will fluctuate from 20 degrees to 56 degrees and now the panel is showing an error code. I am now waiting for A&E to come on Sept 3, 2019 to look at the fridge again. Both LG and A&E only have call centers with trained staff to restate that they are sorry for the inconvenience and nothing more. I am on the verge of 4 weeks without a refrigerator with no end in sight. I based my purchase on the Consumer Reports magazine and website that touted the LG fridge performance and reliability. As a consumer I feel that I have been duped and am potentially looking at investing more money for a refrigerator that works. I would never buy an LG product again after this experience knowing that this was a known issue and LG kept selling their product with the same faulty compressor.

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

After reading all these horrible experiences Im now going to see if I can cancel the LG fridge I purchased today. My current fridge (Jenn Air) is over 20 years old and I have NEVER had an issue with it until yesterday. No Product should have this many issues when you pay top dollar for it. Totally disappointed and terrified of my purchase now! Big Mistake by the look of it. :/

Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

I purchased a LG refrigerator 4 years ago. Besides the fact it takes 2-3 weeks to get an authorized service call (not after a major catastrophe or storm, just in general), its going to take another 2-3 weeks to replace the compressor. The part is covered under LGs 5 year warranty, but the labor is roughly $600-800!! Thats outrageous for a 4 year old refrigerator thats supposed to last 14 years. I will NEVER buy another LG appliance again.

Dont do it!!! Do not invest in a LG Front Loader Washing Machine!! It is the worst washing machine, the most I have ever paid for a washing machine I have ever owned. Here you go: 1) There is a terribly designed trap door at the bottom left where you are supposed to a) clean your filter and b) drain your tub out if pump breaks or any other problem with water remaining in tub. Well, if the tub gets full of water and doesnt drain out, the tube doesnt work and you open the lint cleaner and water goes all over your floor. It is horrible. I really hate this washing machine. Now it is 2 years old and the WATER PUMP had to be changed out. OMG, what a disaster of an investment. Please listen to me: DO NOT WASTE YOUR MONEY ON THIS WASHING MACHINE.

I bought my LG washer, model #WM2016CW, on 5/17/2008. I have noticed all along that the clothes have this odor to them and then it transfers to the dryer but I kept doing the cleaning cycle and it worked for about a week then back to that smell. I tried every HE detergent I could find but the same results. But today was a whole new problem. I put the laundry in and went about doing my cleaning. I went down to the laundry room to change the clothes into the dryer and there was a mess on the floor; it was glass. I thought maybe a light broke but this was thick clear glass. I could not believe what I saw. The glass front of the washer burst into pieces and I had chunks of glass everywhere. The strange thing is that the washer had finished its cycle and the clothes were all done so this must have happened after the clothes finished. There was not a drop of water anywhere. I am still in shock that this happened but with LG anything can happen. I am told I will have to pay for a service man plus parts and LG will not give me any answers. They told me to call Sears, the place where I purchased it, and go through them. Sears gave me the runaround also. They told me that I would have to pay $75 just for a person to come out to look at it and then it could cost up to $350 depending on the cause. The whole door may have to be replaced and they have to try to find the cause which it sounds like they dont have a clue. So the washer is sitting in the laundry room and I am out looking for a new washer. I do not trust this washer at all after the explosion. I am writing my Attorney General and letting him know about this and many other things about LG products. I also own an LG gas stove. It is almost two years old and I have had LG people replacing the glass window. This has been ongoing since I bought the stove. There is a leak in the glass oven door and it just keeps fogging up and food particles get in between the glass door and oven door. What a piece of junk that cost me $1100. LG refuses to do anything about it so my husband and I keep taking the glass off and cleaning it and it is not an easy thing to do. I will never buy another LG product and I will tell everyone I know not to buy LG. They sent one guy over and he put the glass back wrong. All I can say is that LG is getting a bad reputation and if they dont get it right, then they will soon be out of business. I just finished reading 800 reviews of LG ovens and they were not good at all; most of them real bad. What is wrong with the LG company? Are they that stupid not to see what people are saying about their product? I will try to find a new washer made in the good old USA.

The French door refrigerator we bought is awesome. There is so much room. That said it does make the freezer a bit small but I love the 3 different spaces. The new black stainless is terrific, no fingerprint marks and easy to spot clean when needed.

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and Im still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

Bought the LG Flat Top Range Model # LRE3023ST. Have had nothing but problems. Customer Service unwilling to resolve problems. We were sold a defective range. Paid a lot on disability cant replace.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

I bought model LFXS30726 for 2700 dollars 12 months and 2 weeks ago. Originally I was happy with it. It quit working last week. LG customer service said it was out of warranty and suggested a repair service not located anywhere in my state. I called a reputable local repair person who stated all their refrigerators are causing terrible repair needs and that the company will not assist them because they are not authorized repair service. As I said, there are NO authorized repair services in my state. I had to pay 300 dollars on my new expensive fridge and untold inconveniences only to call him back the next day because it stopped working again. Needed to replace the fan and then the computer board. This is such a piece of junk! I called LG to complain and all I got was a person who could not speak English intelligibly located in the Philippines. He refused to give me a person to call in the US. I will never get another LG product!

I have had several LG washing machines and have always like them. They are reliable, last forever and can handle many types of loads in it, from heavy items, bedding or delicate. The only issue I have with mine now is sometimes it cannot balance itself. I then have to do it myself.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

Three weeks without a refrigerator. Linear compressor stopped working. Had to throw out most of the food ($300 worth). Repairman is still waiting on the part to be released from LG. Horrible service. Will never buy another LG product. Expensive junk! #LGRefrigerator #LGappliance #LGproducts

Since the very first time I used this machine I have been so unhappy. I use the he products as specified in the user manual. My clothes come out of the wash dirty smell like mold. I sometimes have to wash some of the clothes by hand just to try to get my clothes clean. When I do wash my clothes by hand I see dirty residue comes from the clothes that I used took out of my high efficiency, expensive brand new washer. All my towels smell moldy. It makes me mad that I gave up an old top load washer machine to try to save some money and to keep up with the times. Now Im paying the price. I had a technician come to my house and he states that there was nothing wrong with the machine. Obviously there is if Im washing my clothes by hand!!! I have read that there are mold issues with this machine. Now my question is, is this mold a danger to my family? Is it going to ruin my expensive washer machine? What is LG going to do for their customers? Im not saving money since I have to wash my clothes several times. I have to buy products to wash the machine itself. I had to go and buy brand new towels because I do not want my family drying themselves with moldy smelling towels, but even that is not working because the new towels are already starting to smell like mold. I am SO disappointed and SO mad that I used my hard earned money on this piece of crap washer machine!!!!!

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me.I had to beg to talk to a supervisor and had to wait forever to talk, for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL. Bottom line save yourself the heartache and money and dont ever buy a LG washer. They are JUNK and their customer service is non-existent!

Received brand new broken clothes dryer. Long waiting time before appliance repair was available, then after 2 trips to repair, left the dryer in parts and did not show for 3rd appointment. LG Appliance Company just keeps giving us delays and different stories every time we call. We want these returned and our money back. I have been extremely inconvenienced - during the holidays too - I have had to go to laundromat to dry my clothes. These appliances cost $2,000 and I have not even been able to use them!!! (Purchased from amazon.com. They have been notified).

I bought a top loading LG washer from Home Depot in March 2016. By October 2016 it was smelling like mold & mildew. I did everything I was suppose to: use washer cleaner in it and run cleaner cycle once a month, it continued to get worse. I contacted LG Customer Service & Tech Support in December 2016, they scheduled a repairman to come out. He put cleaner in it & ran a cycle, and confirmed the smell. I called a week later, complained again. They sent repairmen out 5 times over the next 3 months who each did the same thing and confirmed the washer stinks, at this it reeks, and each time they said it was unrepairable. But, LG would not deem it unrepairable over the phone on Tech Support with the repairman and this is the only way you can get a new washer. Two different repair services were coming out at this point and both refused LG request after multiple visits to my house. So 3.5 months later I had wasted 5 work days waiting on repairmen time windows of 5 to 6 hours to come to my house, pour cleaner in my washer (which I am a very competent, college-educated person who can pour cleaner in a washer and press a button) & then have both repair companies tell me they will no longer waste their time coming to my house. I also has a plumber come out and inspect my lines and hookups ($114.00) cost to me and tell me the smell was definitely coming from washer. Now, LG says nothing else they can do!! I was sold a lemon, had it less than six months, and started having issues. LG is the worse company I have ever dealt with. They make you jump through hoops like a circus dog and beat you down hoping you will just give up. This company needs to be held accountable for their non-actions. Please do not buy LG products!

LG True Balance - We had the washer for only 8 mos. It stopped agitating. We reported the issue to the 800 number on the machine. They sent a tech the next day. Finally at 7:00 pm they arrived. First the problem. 15 mins after he left the whole bottom unit came off. Called them again. The next day they sent the same tech, this time he said the part is bad and will need a week to order a new part. We thought we were getting a top of the line washer. Further, he doesn’t balance correctly... as it is suppose to auto balance. First time buying LG. Very disappointed with the product and the service. To have it break in 8 mos. To go without a washer for two weeks with a family is unacceptable!

I purchase a top load washer (model # WT1101CW) from Frys electronic June 7, 2013. A year and 5 months later the main board failed. I contacted LG customer service rep to see if a warranty really does exist. To my surprise the panel only has a year warranty according to one rep (Anna) but another rep from parts (Mark) stated when, called by the technician, that the panel has 2 years warranty. I contacted LG rep to speak to the supervisor to clarify the issue but was given a run around.

Women want a dependable, easy to use, easy to clean stove. My LG stove is the absolute best! I drink a lot of tea and my tea kettle heats up nicely and the HS light is very convenient so you know not where to touch. And the oven is a dream! Cooks nicely and absolutely love the timer to let you know when your food is done. This is a hands down number one in my book!

Our 18 month old LG refrigerator (LFXC24726S) died. The compressor failed. The warranty company through Home Depot told us it would be 2 weeks to repair. I will not be buying another LG product or another appliance from Home Depot.

We enjoy LG's double range; we can bake a pizza on the top range and bake a turkey on the bottom (if we so wished) simultaneously. The alerts from the LG range are not annoying buzzards but are soothing melodies.

Bought LG-LMX27626S. Paid almost $3000.00 for it in Jan 2016. The fridge died - not cooling and the same issue with the Linear Compressor like everyone else, there is no local LG repair technician available in my area or the whole island - I live on Maui. Call LG customer service and spoke to 3 person, two from Philippines and finally talked to someone in Alabama, she is as bad - she said, “We can send you the parts and you have to find your own repairman!” Hello. There is NO one to service LG fridge on Maui. I asked to speak to supervisor or management - she basically told me no and she told me LG management will NOT speak to the customers!. Worse product that I ever purchased - no more LG for me and rest of the Made in Korea products! I will tell all my friends and co-workers not to buy their products!

We had our 7 year old Lg fridge die on us. We were offered a rebate if we bought another LG fridge which we accepted. The new fridge did not work but LG would not accept this for several weeks so we were without full use of our new product. After much hassle we finally received a new fridge in Aug. 2014. We have not received the rebate and are told each time that we call (speaking to a service rep in Panama) that the check is in the mail and we will have it in a few days. This is going on for the last 4 to 5 weeks. Our original rep, Mohinee **, quit taking our calls and will not respond to emails from us. We asked if we could speak to someone in Canada to see if our check has actually been mailed and were refused access to a Canadian rep. We then called information for LG electronics Canada and were given the number 416 743 7575. We have made 3 calls and no one answers at that number. LG certainly has our number and our money. I would not buy another LG product if I was paid to. Customer service is terrible and their products just dont last and are faulty at the very beginning.

We bought our LG Fridge from Home Depot in 2011. Its a French door-freezer on the bottom style. Our entire unit stopped cooling less than 48 hrs ago and we only have a small college dorm type fridge for our back up. Needless to say, we are losing a lot of food. Very unhappy. We live in rural Iowa, so getting a repairman out here may take several days. Not sure yet if were covered or if well have to pay out of pocket for this.

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...I did schedule service with Sears, their earliest appointment was a week out. I scheduled the appointment, the day of scheduled appointment, they called to cancel due to tech being sick, rescheduled for the following week ...day of 2nd scheduled appointment, (today) another phone call canceling due to tech had “family emergency”....rescheduled for SEPTEMBER 10th!!! I called LG again and they have nothing to tell me other than their “customer service“ will call in 3-5 business days. I thought I was talking to customer service! I have never had such a problem to get something repaired. I am approaching a holiday weekend without a properly working refrigerator!!! Point is DO NOT BUY LG BECAUSE NOBODY WILL SERVICE THE APPLIANCES!!!

LG French door refrigerator - I was reading Tony from San Antonios problem with his fridge and it sounds exactly the same for me. 22 months ago, I bought an LG refrigerator from Best Buy for $2400 and last week, it stopped cooling down enough to safely use. It cant get below 40-50 degrees. I didnt get the extended warranty so now I have spent another $400 on service calls and nobody can figure out whats wrong. They tried adding some Freon thinking there was a leak but now I am getting an error message on the front. If anyone has had a similar problem and figured out what to do to fix it, please email me what worked. Never again, LG.

The washing machine is making strange (not normal noises). We called a private service company and their tech said the tub is out of round and replacing that, with the other things that are bad causing this problem, would require two technicians and cost between $800 and $1,000. Please help.

It was energy efficient and self defrosting. Very reliable. Fantastic refrigerator that was very easy to clean. Items kept at the proper temperature. Quiet. But do wish the dial was easier to reach. It was towards the back of mine. Im short and short arms so hard to reach that far. Other than the dial though it was a terrific refrigerator. Served us very well. I am very happy with LG overall.

You know I expected that LG would be a good company and that if should something happen to my recently purchased LG fridge, that they would provide good service to me. How wrong I was. LG really let me down with not just their product - this new expensive fridge that broke that just after 1 year, but especially with their service. I asked if they could provide a service technician and the only one in my area wont repair the coolant system. So they purposely have the only technician in the Greater Vancouver area not do coolant systems. This seems designed to frustrate customers. They then said they could get another technician a week later who would cost $500 for labor (5 times the other service rate). In the end, I decided to scrap my fairly new fridge and get a KitchenAid fridge because its a better quality product and KitchenAid does right by its customers. LG is a really terrible company and I would recommend staying away from their products if you dont want to go through service hell.

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

Our LG fridge LFX28978ST /04 stopped cooling. We lost everything we purchased in groceries to last us a while during this pandemic. It is a compressor issue from their linear compressor. We called LG and they verified it is a compressor issue but had to pay out of pocket cost for technician to come out and the repair cost while they supply the part. The technician came out and in under 20 mins, said it was a compressor. The cost for that 20 mins, $85. The service cost for the technician to perform the work, $890. The cost for the compressor from LG is less than $260. At that cost I would rather buy a new fridge. I called and complained to LG. They gave me 3 other technicians BUT I will have to pay new labor costs. They said I could explain to them that it was already diagnosed, which all the technicians said this is false and they will have to perform their own diagnosis.1 of them did not answer, the other said he has not touched LG fridge in over 7 years and does not want to. I called LG because I was not getting anywhere and they advised that I can call any local technician and they will approve the technician to perform the service. I have called about 6 local places and ALL OF THEM will not touch LG refrigerator. All of them said one thing or the other about LG refrigerators. I am getting nowhere with LG and it is a very frustrating time right now for me and my family to get the run around and nothing in the fridge. LG will not even reimburse me the cost of my groceries until the technician performs a $890 repair that they only have to fork out $260... Beware, if you buy LG fridge, prepare for the runaround and NO technician wanting to service this and if they do, the cost will be ridiculous. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator. I wished I searched this site before buying an LG refrigerator. I am getting no help whatsoever from LG... NONE... They will have you doing all the leg work and calling for nothing...

After 6 years of owning the dryer and doing no more than 4 loads a week - I live alone, I noticed a loud thumping coming from my LG dryer. It got progressively louder so I called a repair man. The drum was broken at the seam. It cost me $400 to replace the drum. $400! He said it was a fluke and that this didnt happen normally. But I just read online that others have had the very same problem. LG better pull it together. Now the dryer isnt drying the towels completely, I was researching the problem, could be my lint vent which is not a dryer issue but I came across these complaints and I was really ticked off. I feel burned. I paid top dollar for this dryer and I figured it was a top brand. Buyer beware is all I have to say.

LG LRG4115ST - So I kept hounding them about my range knobs turning easily and not being able to find knob covers. They finally send out a tech to see what he can do, when he called, I told him what was going on and he tells me he has replacement parts as part of a recall. Why would they not notify anyone about this!

The LG washer that I purchased from Sears in April 2010 has been nothing but trouble since I bought it. I returned the original to Sears within three weeks of having bought it. It wont spin water out of the machine and my clothes were sopping wet. The replacement unit continued to have problems with spinning properly. Last week, I noticed that the rug in my basement (just outside laundry area) got completely soaked with water. After five days with fans constantly running, Ive started ripping up my carpet. The pad is soaked through. It is a disaster in my basement now. And I have my house on the market. LG washer has ruined my carpet and made my house less sellable in the process!

My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.

LG Black Stainless Model #LFXC24726D - I have had my doors replaced twice. Last week the tech David ** here in Northern California came out to replace the freezer and one refrigerator door. When he replaced the freezer door he chipped the plastic on the freezer prying the old paint skin off. Then he scratched the new skin by the handle in the corner. It looks like the new skin that was replaced on the freezer doesnt fit this model because now all that you can see where the handles are is the white plastic. I called within 15 minutes of David leaving to complain about the chipped plastic. He came back to the house, took pictures and sent it on to customer service in Alabama to Jessica the Executive Supervisor. The following day I got an email saying they would be out on 10/18/18 between 8-12. Of course on 10/18/18 around 10:45 I get a call from Jessica the Executive Supervisor saying that they would not be fixing the chip that the tech made and that the case was closed and they would not be coming out anymore. I asked if they had reviewed my two email dated 10/21/18 on the other two issues. She said no and that I would get a call from her within 24-48 hours. Of course no call so I called on 10/22/18 and Jessica was not available so I spoke to Bill Executive Service Supervisor and told that I would have to pay for the new freezer door and service call on something that the tech David ** messed up. My only recourse is to appeal to the Office of the President (no phone number to speak to anyone in that office). At this point I will be complaining to the Bureau of Consumer Protection, Better Business Bureau and looking to see if there is a Class Action Lawsuit going on.

I had a LG refrigerator which failed in just 6 years. I had a LG dishwasher which failed within 6 years. My sons LG refrigerator also failed just yesterday. The only LG appliance still running in my house is the clothes washer, which has rust showing around the top of the tub. I am holding my breath to see how much longer it will go before it too takes a dump. Then NO MORE LG anything in this house.

My gas range was purchased in 2011. The oven igniter has quit working. My husband is handy so we tried to purchase the part cant. We were then told by a appliance repair company that they couldnt purchase the parts either and werent authorized to work on the appliances. So I had to contact LG and make an appointment for their tech to come and fix it. It took 6 phone calls and 2 email attempts to contact someone and book an appointment. If I would have known that any issues would have to be handled directly with LG I never would have purchased one of their products. I will never again purchase an LG product !!!!

The micro is good. The front of the fan tray is broken because of the heat. It appears as steel but it is plastic. There is no way to fix it without buying a new unit. I called the homeowners insurance. The technician said that nothing can be done. This microwave costs $375 plus $135 for installation. Very disappointed.

To: The Manufacturers of Over-The-Range Microwaves. PLEASE, downsize. They keep getting bigger and bigger and bigger, to the point where I have to replace my beautiful expensive cabinets in order to accommodate the darn microwave. And from what Ive read on the internet, I am not the only one. It definitely looks like there is market for them that is NOT being fulfilled. Can one of the manufacturers please step up to the plate on this? Why is it that I can find a counter top microwave that is only 10-14 high, but when I look for an OTR its 16 and up.

I purchased a washer dryer from Sears. One year after buying the top of my dryer all lettering to set your dryer was gone. If you took cloth you could wipe it all off. That cover was replaced then I noticed the washer doing the same thing. And the new top put on dryer was losing all its lettering. I was told baking process, caused all the lettering to go away. The rusting of the unit is another subject not yet been told. I have a old Maytag 15 years old all lettering on it. I have never owned or seen anything worse than the LG. If they are so proud of the name it will wipe off also. If I built this washer and dryer I would not want my name on it and I guess they didnt either. Also the Odor from mold when you open the door after clothes been done will take your breath away. I leave the door open, and that dont seem to help.

Our upside down fridge has been tremendous with inky 2 exceptions. The door trays are too flimsy, even though I do not load them with too heavy items. The freezer baskets allow things to fall through or get caught. The baskets need to be of a solid material and not open weave.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

Unhappy at first, there wasnt sufficient water filling the machine. The result was that the clothes had a musty smell, they were simply not clean. The solution was quite simple; however, it may not be found in their user book. Beneath the top of the washer, there is an upright screw mounted on top of one of the sensors. There is only one screw that may be turned, hence, you cannot go wrong on this. Take a Phillips head screwdriver and turn the screw 1/2 turn clockwise. This tells the water sensor to allow in more water. Caution: Do not turn it a full turn or you will have too much water. Now Im happy. There is ample water in the machine and the clothes come out refreshingly clean. In this day, when everyone is going green, LG thought it prudent to just dampen your clothes and thereby save 3 gallons of water during each load. The result of going green, caused clothes to come out of the wash still soiled and smelly. Wash these a few times more and they smell even worse. LG should wise up. Important note: The top of the washer should not be pried off as it will bend the retaining metal. Pull the machine out, unscrew the holding screws in the back top of the lid. Then pull the lid back towards the rear about 1, the lid may then be lifted up. The LG front-loading washer works wonders with ample water. Adjust the water sensor and enjoy clean clothes.

LG Front Load Washer & Dryer - Bought new several years ago. Worst product, bad design, many problems, and bad smell despite frequent cleaning of the bottom trap hose and screw on filter thing (and despite sanitize/tub clean over and over). It never rinses clothing or even washes it satisfactorily. Not energy efficient because it takes 4 rinses to get soap and stinky sour odor out of clothing. It never smells or feels clean anyway. Spent a thousand dollars to have it fixed when it wouldnt turn around. The smell is bad. Lots of other bad design issues besides the biggest problem. It doesnt clean the clothing!! LG makes REALLY BAD QUALITY PRODUCTS. The gas range is awful and so is the gas dryer and the microwave. It is blue inside, which is the only good thing about it. NEVER BUY LG ANYTHING. Maytag Neptune are great. I had them before the LG and were amazing. LG SUCKS.

This machine (LG wt5480cw) has been nothing but trouble. The detergent draw stayed full of water after every load I purchased the extended warranty thru LG coverage until 2019. They sent out a repairman 4 times finally fixed it. Now the tub will not drain completely so I called for repair. This is their customer Julies reply. We have been out there 3 times under the warranty and I have used up the money on those other calls even though they were for the same problem. They kept opening a new claim number (which they should have not done it was the problem). Now we are going to buy out the service contract for $267.00 leaving me out in the cold when I thought I was safe until 2019.So what is the sense in buying extended warranty if they deduct the service calls from the original price of the washer until it surpasses it purchase price then youre screwed. I could have paid for the service call without their RIP OFF EXTENDED WARRANTY CRAP and been ahead. Now I have $267.00 to replace a $900 washer. Please do not buy the extended warranty or better yet DO NOT BUY ANY LG PRODUCTS.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

I am quite disappointed that my french door fridge stopped working with having it less than 4 years. The repairman knew exactly what the problem was when he saw the make/model. He said he has repaired oodles of them. Even though the parts are covered for 10 years the cost for labor is $550. I read online that there was a class action suit but the one I was looking at was dropped. If anyone else knows of a current one I could join please let me know. I dont know that I would feel comfortable every purchasing another LG product.

We have purchased an LG refrigerator that is less than a year old. We reported an issue that when you shut one door the other door pops open. While fridge still technically worked, this isnt supposed to happen (especially with amount we paid); it also affects the ice and temperature and ruined food. We have had two other brands of fridges (Frigidaire and GE) for over 20+ years and this one we can only speak of in terms of months. It is not energy efficiency and does not work properly. We reported the issue to LG and they sent their own technician. (This is after we tried the online tips to lean fridge as far back as possible, etc.) The technician came and did not even touch fridge. When we told him issue he said it was a design flaw and to contact a specific number. We called and they said they would get back to us within 24 hours - spoiler alert and first warning sign, they did not.A few days later I called customer service. The person was helpful and gave me a supervisor number to contact the following day. I did and they set up another appointment which I was told would be the last because they would make sure their own technician fixed it. The technician no-showed. I was persistent and called LG multiple times. In total the technician no showed three times. I used four vacation days and my fridge does not work properly. My customer service was mixed - in fact, one person emailed and said This can happen with top mounts because of the way the duct work is set up. followed by The customer just needs to push on both doors to make sure they are closed all the way before walking away. To me, this wasnt an acceptable response after multiple contacts and only a few mere months of ownership. Half of my customer service responses were terrible in tone and service. I was constantly pushed off and told to just schedule another appointment. I contacted customer service over 12 times, not including the four appointments, three of which LG no-showed after a 5 hour waiting block for appointment time. There were also several times - at least 3 (not including appointments) in which LG said they would follow up with me and never did. We can only talk about our LG product in terms of months. Our other fridges were a Frigidaire and GE unit which lasted 20 years and 22 years respectively. This LG fridge has only lasted a few months. In fact, its basically only worth the $50 my electric company will give me under their program to encourage replacement of energy inefficient units. I would not recommend this product or the customer service. I have copies of my contact, emails, and chat responses and summaries of my phone calls as I plan on following up. What good is a fridge door that makes another one open when you shut it? Apparently this is a common issue that LG has yet to address or fix but just keeps pushing down the line. I hope we can prevent other people from making the same mistake. If I can edit the post after submitting, I will share some of the poor customer service responses and a video of the issue, but I wanted to submit this as soon as possible.

LG is one of my favorite brands. Thus far, Ive had no issues with it. LG has got to be one of the most innovative brands regarding household appliances. I just liked the refrigerator best. The way it was displayed at Best Buy was very appealing. The style, its features, and how practical it came across. The customer service representatives at Best Buy were very convincing as to how convenient the latest LG refrigerator would be. And boy, were they right. Its very nice. Its interesting, efficient, and easy to use. But I would want the water filter to be cleaned more often. Otherwise, I have no issues with my refrigerator. The LG brand works really well. I highly recommend it to anyone.

I received my LG front loader washer and dryer 5 years ago from my son as a Christmas Gift. The machine works well. I have had 2 problems, the biggest problem is the foul smell and the black mold. I have tried everything to no avail. Everything that I research, Ive tried. I need to try the installation of another gasket to see if that helps. And also recently I have had problems with the door where the soap/bleach/softener goes.I am having problems opening the door because of the section that holds the softener is lifting and not allowing the door to open and I needed to call for service. Seems like what they did was just to put a bandaid on the problem because tonight I could do my laundry because I was unable to open that door to install my detergent and softener. What is the solution to my PROBLEM. Thank You for your help. My set came from BEST BUY. WM2277H.

Where do I start. I have the top loading, no agitator, wave force. It uses too much electricity figuring out load weight. It doesnt clean the clothes well. The bleach dispenser has ruined many towels. If I interrupt a cycle to add an item (during that time the machine allows you), it screws up the machine on how much water to add so it fills the tank completely full. Contacting the company is a joke. The repairman tells me everythings normal (hes probably in a hurry to go to the next complaint of LG washers. The feature I have allows me to put my phone up to it so LG can hear the beeps and tones for a diagnose - DOESNT WORK (hence the repairman). I extended my warranty to three years. Problem with that is when they tell you nothing is wrong, your warranty is useless. Im sorry for anyone who buys LG! I hope you see the negative reviews and run the other way.

I have raised a complaint on my recently bought LG washing machine direct drive on 24th December. LG service had come on 26th and said the panel has to be replaced and they have to get the panel from Cochin. Next day I called them due to lack of response and they said it has to arrive from Noida. Today we called and they said that part is no longer available. I trusted LG and purchased this product. Now I regret it. I suggest if LG has no commitment at making quality products then give me a temporary washing machine until the repair is over. I had a useless customer care experience. Only fake promises and nothing else. I have had same experiences with LG Refrigerator and Microwave oven which too have repair issues. I quit LG.

The LG washing machine, I have a top load... spent a great deal!!! It supposed to be energy-water efficient - FORGET THAT. There is not enough water to clean the clothes or agitator clothes comes out dirty and take the ENTIRE day because if while in cycle the machine the clothes are not always balanced WHICH MEANS YOU HAVE TO BABYSIT THE MACHINE and CONSTANTLY adjust clothes to balance and STILL it doesnt work. It will go back to filling rather than rinsing. PURE JUNK!!!!!!!!!!!!!!!!!! BIG MISTAKE! I WASTED A LOT OF money, time, have been so aggravated and frustrated. BIG RIPOFF!!!!!!!!!!! I repeat RIPOFF!!!! How dare they sell such overpriced garbage!!!!!!!!!!!!!!!!!! Very disgusted! Minus 10 stars is what I give this product.

Purchase date is13-02-2011 and the guarantee was 1 year and the make is LG refrigerator with capacity of 255 umgs. The color is steel gray. Refrigeration is not proper. Thermostat has already been changed once. The part other than the freezer also has improper cooling leading to formation of ice in all the eatables.I tried to reach the customer care services and have already registered multiple complaints, and no response. Kindly look into the matter so that the problem gets rectified within the guarantee period.

We buy this august 8 2012. The machine replace one 9 year old front load kenmore HE 2 PLUS, still working great and not rust. My wife like top load, the reasons we buy. Lg start rust round the glass on door on bottom and on dispenser liquid after 17 month. We call the co. Lg with answer negative, they not cover for rust. We call the extension warranty 4 year. They said we not cover for rust, they cover just mechanical. Its ridiculous. We show the picture on home depot. They said we can give 30% discount on new one. In conclusion I got lemon from lg. I was fan for lg, buying ac, lcd, tv and many more.. We not buy no more from lg.

On September 8, 2011, our freezer was not working - no ice, meats were all soft. I had someone come out to look at it. I put $100 out and they could do nothing. I had another company come out and after twice coming out, they had to replace our compressor which was under warranty but not the labor. Now here it is, March 14, 2012 and I went to get meat out of the freezer and it is soft and my ice cubes are very watery. What a piece of junk this is! And the rest of our appliances are LG! I am very angry and upset!

I am disappointed that the fridge stopped cooling in about 3 years. Repair process/experience is even worse. Took LG and contractor three times to come and fix and fix again and again. Food reimbursement never showed up over a month since request sent in as early as 4/1/19. Had to call on 5/20/19 and got another case number and told me I should have received an email in 48 hours. Now it is over 72 hours. Horrible experience! No more LG products for my family.

The refrigerator was everything I wanted, french doors and bottom freezer, but after a year or so the ice maker started to act up and instead of cubes, it was more like clumps of ice. This has been very frustrating.

My washer didnt work after 3 years. The dryer is 5 years old and is starting to have issues. I think they make them to break so you will have to spend more. I replaced my washer with the cheapest one the store had and Im very happy with it 2 years later.

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

I have had an LRG30357ST range for almost 4 years now. All of the knobs have cracked at the base and now we had a gas leak from the burners because they wont shut off all the way. I have contacted LG and they wont do anything because I cant find a copy of the receipt from 4 years ago. You would think that having the stove should be enough proof that it was purchased! Now we are out of a stove until I spend $400 on 5 knobs or buy a new stove! You would think with all of the complaints and the safety factor, they would have a recall and replace the cheap knobs with one that have a metal base. They charge $73.52 plus tax and shipping for each replacement knob on www.LG.com. For that price, they should be able to make one out of stainless steel and not plastic.

The most awesome refrigerator ever. I like the side by design. The look is very clean and attractive. It is great to have ice and not need to fill an ice tray. The slim style holds a lot of food like to get water from the door. This makes me thing to drink more water every time I pass by. The last several refrigerators ended with a wet mess on the food or frozen drinks. This fridge has done none of that. I like the organization of the food. There is ample room for all the items include milk in the door. We purchased the fridge because of the inner volume.

7 years ago (nov 2007) we bought a top of the line LG front loading washer dryer pair on sale for $2936.40 (TROMM STEAM HM2688HWM).. Though never really happy with the cleaning performance -- especially on towels and bedding we finally compromised on using bleach and oxy clean on everything to increase the cleaning efficiency, always used steam, and sent everything else out. Our laundry bill is about $200 a month for a family of three. Additionally we have had to cut back on load size as it doesnt do a good job cleaning if loaded up to anywhere near capacity.Like disappointed we also did a lot of research different brands and found LG was very highly-rated. Obviously they dont include the total life cycle reviews as the feedback on LG would be enough to scare you off ever buying one. LG has failed to take notice of and correct some serious design flaws with their washer and now we have a machine that cannot be fixed because the aluminum door hinges (attached with steel screws to the steel frame) are so corroded from leakage from the additive drawer that after 4 hours the service guy was unable to remove the 6 screws using hand tools, rust sprays, and impact drivers. He just left after letting us know its un-repairable”. The response from LG-- THEY will send an LG technician -- sorry LG wouldnt provide us a contact number -- so no idea what firm -- if its different than the licensed guys they sent last time? To re-assess the licensed LG service guys finding -- at the cost of another $89 USD payable once again by me. After which if he is unable to remove the door hinges we will get a review from second level (see comments disappointed and others on successful outcome from second level -- e.g. slim and None).As an Engineer and vintage car guy, I could potentially drill out the corroded screws holding the door hinges in place and then use larger metal screws with an LG replacement hinge but that is a big job and may not succeed using OEM equipment. The root cause of the corrosion is clearly due to the gap between the additive tray housing and the front plastic cover allowing leakage from the tray to pour down on the hinges, and sheet metal causing rust, corrosion and other issues like Mould/ Mold and mildew in areas you cant really get in to clean or dry out. Frankly its a poor design and has been for some time, the 2014 units have the same flaw.The service folks I polled said the best fix would be to run a bead of silicon on the gap between tray housing and front panel.. would have been good to know 6 years ago. Actually what they said was never buy LG washers as they are prone to problems -- though the service manager said it keep them very busy. How LG CANNOT notice is a mystery. This problem and other design issues for LG washers have been covered on so many blogs and complaint bulletin boards. Perhaps the design team in Korea ignores English postings or is so worried about their war with Samsung that they cant be bothered about consumers and life cycle reliability or even simple fixes like the silicon in the gap. .Be warned when measuring cleaning, these Review labs use much different yardsticks than the rest of us... this is power per cycle with little real world understanding of what clean means to consumers. When you have to wash things twice or more, triple the chemical additives, and use smaller than typical loads to get things clean and avoid mildewy smells in fresh towels there isnt really any savings. Wonder if there is a back door arrangement with the guys (Proctor Gamble others) who make washing additives, as it certainly requires much more additives than any top loader I have had all in the name of HE-High efficiency.Who wants to be flooded out of their second floor laundry room by door leaks. Now I know why in Europe they always had the washer in the bathroom -- oh yeah a floor drain!! Foolishly I thought that sold in America they would have fixed some of the hereditary issues from Europe.. Not really! If you dont mind giving your clothes two washings loaded up with chemicals, having to introduce scent additives in both washer and dryer with sheets and tablets, and the inevitable quadruple maintenance and cleaning, then looks like LG front loaders are for you! Though for my mind all the savings in electricity go out the window when compared to redundant cycles, massive chemical and additive costs, and excessive maintenance.. HE seems a little more like HYPED (false) ECONOMY than high efficiency..WE WILL SEE IF LG REPLACE THE MACHINE AS SUGGESTED BY THE LADY FROM MANILA THAT ANSWERS THE 24 HOUR SERVICE LINE. . BUT LIKE DISAPPOINTED IM NOT EXPECTING MUCH. Nor should you!

We bought a side by side with freezer on bottom and chilled water and ice dispenser on door. It cost $2,500 new. Today, less than 3 years old, it has stopped cooling, freezing and making ice cubes! In my opinion, this is not good reliability. I do not believe that I would purchase LG again. Also, I have an extended 5 year service contract with them. So I called them for service repair on Friday, and they said they could be at my house in 4 days (on Tuesday). This also made me negative about LG, they should have service much more quickly than this!!! My opinion, consider other options before buying LG. Jack

The computer board failed shortly after expiration of Manufacturers Warranty. There was a class action lawsuit which allowed additional extension of repairs related to the Refrigerator computer board which in my case covered the repairs. The automatic ice maker failed and allowed water to continue flowing which resulted in a flooded kitchen floor. To solve the ice maker problem I disconnected the water supply line to the ice maker and no longer use the auto ice maker. I find the seal for the lower freezer will not seal properly in one spot but I can live with that.

LG has completely exceeded my expectations for all electronics including my refrigerator. An ice maker plus water dispenser freezer bottom or top and ready for lots of groceries. But I would include an option to order food from the refrigerator and keep food fresh longer.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

Im very disappointed with my LG Washer. We bought it over 2 yrs and it started leaking from the bottom about 7 mos ago. It doesnt do it every time, but enough times that it is becoming a nuisance. It also shakes even when the load is very light. Im so frustrated with it that I am considering going back to a top loader. I had my previous washer for years and never had problems like this. So sad considering all the money we spent for this LG pair.

The icemaker gets stuck, manually need to separate cubes. Also makes popping noise. Door seals get black mold. Stainless finish is impossible to get spotless even with dealers suggested cleaner and etches unlike my Miele dishwasher stainless exterior which cleans up perfect effortlessly!!

My Kenmore fridge (made by LG) just went bad. Its less than 7 years old. Needs new compressor and then seal would never be right, as told by repair person. So Im off buying another fridge. Wont be buying LG. I would join a class action lawsuit if someone starts one.

I like how its a touch screen. You just drag the bar with your finger. Its more effective than punching numbers. But, the microwave doesnt have a 5 seconds option so its hard to cook your food at your desired temperature. Also, its hard to keep it clean since so many girls uses it each day. I wish it was bigger so that more than one thing can be reheated since we eat a lot of leftovers or frozen meals.

The fridge was not cooling and my food was getting spoiled. I called LG and they sent the local technician three times. They also sent different types of parts. Then, the local technician tried to fix it, but they couldnt. Finally, I was told they couldn’t do it and LG was going to replace the refrigerator. I called LG and they told me that they would have to send their own technician. That took almost two months and finally, the LG technician came to my house and changed a part.At that period, I lost a lot of food and the medications of my mom and my son. I bought every day from the store so I lost almost $1,500. I followed up with LG and they told me they were going to compensate me for 1,500. After the refrigerator was fixed, they called me and told me they can pay only $250 reimbursements food loss. Right now, the refrigerator is working but my main concern is who’s going to pay for my loss. I have too many problems and at the same time, I got a refrigerator problem. It’s too much headache.

At just under three years of being in service this model (31925ST) requires significant repairs that are of course not covered by warranty. I have utilized the poorly written troubleshooting guide with no remedy. This refrigerator sounds as though a helicopter is running in my kitchen! I guess I should not be surprised. I also purchased a dishwasher from LG and a range from LG at the same time - all have had issues that are dismissed as cosmetic items like the stove knobs melting, the plastic calibration strip off or the dishwasher rack that does not remain in position. I will go back to GE! The stainless steel on LG is so thin that by looking at it wrong it seems to dent!

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

I bought an LG refrigerator 2 years ago for ~$3,000. Model LFX31945ST. This week it went out. Luckily I bought an extended warranty and called for repair. In speaking to the manufacturers technicians the ice and air circulation fans go out all the time and have to be replaced. So the technician that was ordered by my extended warranty claim came out and did not replace the fan (did not have the part) even though the error code that diagnoses the problem was clear to them. They cannot get the part a week to 10 days from now. So my food is spoiled (have a $250 food spoilage coverage) which will replace about 10-25% of the spoiled food and I will have waited 2 weeks without a refrigerator because even though they know this part is likely to go bad -no technician carries it. I will not buy another LG product but I made the mistake of buying an LG washer and dryer and I probably wont have long to wait until they go bad also.

We spent a lot of money on a good washing machine great for the environment but not good for washing clothes!! UE is the message I continue to get while I try to complete a simple wash load. I called Home Depot where I purchase it and they dont service it... saw that coming so I needed to contact LG... after 15 min they told me I need to contact a service company but like the previous person NONE IN MY AREA!!! I finally had a company come, paid for a new sensor and guess what??? UE UE UE. Im Done!!! Dont buy LG!!! I would tell you how I truly feel but I am a lady!!!

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. Its my LG refrigerator that gave me endless problems.

I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and Ive had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I dont like about it. I trust the LG BRAND.

I have problems with every load. The water does not even come close to wetting even a small load. Clothes often come out dry, always still dirty and with actual pieces of dirt that I brush off. I’m doing a load of work clothes right now and I brought the garden hose in to add water. When I turned it back on it went through its “load sensing” crap and then began to pump out the extra water to make sure my clothes came out dry and dirty. Don’t ever ever ever buy one of these!!!