Well, I have a 2009 Kenmore refrigerator built by LG. We have had several service calls this past year. Ice Maker, compressor, freezer fan twice. Today I was told it cannot be repaired. The reason it cant get fixed is because it leaks. The location of the leak comes from the side panel. When the refrigerator was built they use blown in expandable insulation. The tech that did that work in the factory did not do it right. I think the factory is in Korea. No fix for this problem except to buy a new refrigerator. I will never buy a product made by LG. I think some Kenmore products are made by LG. We just bought a new dishwasher. I will purchase made in the USA products from now on. I hope this helps other consumers.

I bought a front load LG Washer almost 8 years ago. Amazing how much you can put in it! Never had any trouble with it. Amazing how much water it saves! Just proves that LG is exceptional. All my appliances will be LG-if I find them on sale. Theyre just a bit pricy for my budget. But worth it!

LG dishwasher is pretty easy to understand the settings. I have had it for over two years. Its stainless steel inside and outside. I feel the stainless steel interior is easy to clean and maintain. It has an energy saving feature which I often use. It also gives you a signal when the rinse aid is low.

I purchased an LG Refrigerator and has had numerous problems with the product. LG trained technicians has visited my house at least twenty visits. I have lost food products countless number of times, lost time off and wages from work and I still have a product that has cost me $27,000 worth of frustrations and disappointments. No one has offered me a replacements, food lost or lost wages nor have anyone ever returned a single phone call.The customer service is simply terrible, the person on the other end of the phone talks to you with little or no respect. I had to tell a gentlemen on the other end, Dont talk to me in that tone of voice. They even told me I had to write a letter to the higher management to further complain for, which made no sense to me when they have my record of complaints in front of them. The refrigerator has had 3 compressors replacements, an ice maker, the entire Freon system w 5 lbs of Freon, the motherboard and God know what else. I can go on and on about my experience with this product but I dont know if it would benefit anyone or even if it will get posted. I can say I wont stop until someone has heard me. Another weekend without a refrigerator!!!

LG front load. 6 years old. Very disturbed that washer seals went bad within 5 years and machine leaked. Dryer tumbler wall disintegrated, destroyed clothing. As long as it does not say LG on the cabinet I will consider it. Not buying: Poor quality construction is my number one element. Ive done well with Kenmore, Whirlpool, and Maytag over the years. LG equipment and service after purchase is very poor. I am looking for that rare combination of quality workmanship, efficiency, practicality, durability, and warranty backing at an affordable price. I dont need bells, buzzers, and whistles. I need it to clean and dry my clothes well and in a reasonable amount of time.

This unit really fits into the flow of the kitchen. Shelf height is adjustable and easy to accomplish. Very helpful with holidays and entertaining. Great supply of ice, easy to use door dispenser for fast access. Easy to see what is in the ref. even when fully loaded.

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

Absolute junk. Has not worked right since day one. Cooling problems and error codes since new. 2014 by the way. More than a half dozen repair calls and still not fixed. Now out of warranty and last service technician says its the main wire harness. Called LG service. Horrible. Besides arguing that the fridge is out of warranty. Then tells me the wiring cant be replaced anyway. Now stuck with a shiny $2700 lawn ornament. Stay away from LG. Back to using my 15 year old Frigidaire apartment fridge until I can afford to buy a new one. There will never be another LG or LG-affiliated product in my house again.

Quiet, efficient, makes dishes look new! Dont understand all the capabilities & features yet, no instructions provided. But WHY does every cycle take almost 2 hours?!? Every model, every brand - just too long. Thats crazy!

LG LFX31925ST - I pay 3k for this refrigerator and it keeps break down on me. I have to pay 400 out of my pocket. Replaced the bad compressor 3 months ago through LG Repair Service (LG warranty for part only). Now the refrigerator not cool again. I called LG and they said my 60 days warranty is over, nothing they can do. If they informed me 60 days warranty only I would not spend $400 for this repaired. Now I have to buy another refrigerator but NOT LG. Their products are junked, customer services are horrible...

WARNING, WARNING. Read before you buy an LG product. I have had this side by side LG refrigerator for 4 yrs and the compressor is dead. CAN YOU BELIEVE IT? What a piece of junk. I have owned several refrigerators over my lifetime and all of them lasted more than 14yrs. I am over 60 so I have had lots of different products. This product needs to be recalled and replace by a different brand. I lost over $400 in frozen food. I am so frustrated right now and can promise you I will never, ever, ever again buy a LG product of any kind. This should not happen.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

It started when I called a washing machine professional to repair the washing machine as it has stopped mid cycle. It will not drain or spin. It will fill up and then that is it. The tradesman came to the home and pulled a hair band from the filter and that was it. The washing machine is began to work fine. Now 7 months later, the problem is happening again. Filling, then sitting in a load of water. My husband has drained the washing machine manually and checked for any further blockages and this all appears to be clear. It will not drain so that I can take the load of washing out? I am so frustrated.

I do not understand how your company can recall a washing machine, put a part in the machine and it is still not fixed but yet your company calls it completed. I am not able to wash my childrens winter coats, raincoats, sporting clothing, bathroom rugs, and everything else that has water proofing including my sons, who is in a crib, mattress bed. I dont understand how your company can call it fixed. I am very disappointed with your company and unless I get resolution to this problem, I will be going to the Attorney General in NYS. I plan also to spread the word regarding the lack of customer satisfaction I received from your company. This is awful to do to customers who made good money for a product. Now, I have to go to a Laundromat to wash my clothes. Does that make sense to anyone who has bought a washer???

Bought a beautiful $3k LG armoire fridge in Jan 16, worked great until it stopped in Sept 20. Compressor replaced, worked a week or so, failed again. LG contracts with A&E, they came back, said a clog & fixed. Worked a couple days, failed. A&E came again, ordered ANOTHER compressor and other parts, fixed again. Worked 1 day, started temp fluctuating, then quit after a couple days.In the meantime, my numerous angry calls to LG resulted in promises of a new fridge after 3rd repair, reimbursement of food lost & mini fridge I had to buy. None of that has happened yet. Dont forget, every time I call to say it failed, its another week or 2 until A&E can come back out. The waiting game is the most fun part. A&E back out today, this time says coolant leaked out, so since he could replace it LG wont honor the new fridge promise. So now I have to wait to see if it fails, I wont put anything in it just to lose it again. Oh, thats something else, when you lose all your food, and have to buy a mini fridge, you dont get reimbursed for both things, you have to choose one. Since I dont keep every receipt for every food purchase, I couldnt claim that, so Im trying for the mini but not holding my breath. To anyone reading, keep EVERY receipt, repair document, phone log, email, text. You may need them. Recording the conversations isnt a bad idea either, so you have proof of the gaslighting you will get. Ive no doubt this beautiful $3 thousand dollar kitchen paperweight fridge will fail again soon. I will never buy anything else from this company. And LG, dont ask me to private message you as you have with the others. Im not going to. Youll be hearing from me soon enough.

The tubes in the back for the water and ice maker have sprung leaks 4 times in 8 years. The repairman says that the tubes are too small in diameter. Other makes make them larger. But it has cost me $75 to $100 every time I have to have them repaired. I would not ever buy another LG refrigerator.

I purchased a £1000.00 fridge freezer and have it warranted for 5 years, 2 with LG and 3 years with Curry’s. Fridge and freezer not working after 1 year 9 month. Took 8 days to come out and told me compressor was broke, so new one would take 8 day. After having to take a second day off work nobody turned up or called up to fit the new compressor. Phoned engineer who said I should have been called as compressor was broke so would need to order another. Gave me appointment for further 6 days to wait and I couldn’t get shift off so changed it to the Fri instead of the Wed. Appointment booked in.Few days after engineer should have visited a unnecessary part arrived at our home which would not fix freezer as engineer stated it was a compressor needed. Phone company LG use to fix freezer to find out why this part had arrived. Mentioned my appointment on the fri due and was told there was no such appointment. Even if they come out on fri I have had no fridge or freezer for exactly a month. Terrible customer service and will never buy another LG product ever again.

We purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. Called LG and they stated, Nothing wrong with the unit. In March of 2016 the refrig stopped cooling altogether. Called LG and they stated, The compressor went bad. Called a repair company. The compressor is covered under a 7 year warranty. The labor charge was $706.34 including trip charge, labor, Freon, and small parts.After the unit was repaired and returned several days later the display on the front panel had error messages. The water dispenser and ice maker stopped working. A new problem and another repair cost of $338.60. For a $3,000.00 refrig to last only 5 years is unacceptable and repair cost to date of $1,044.94. The repair cost is more that 1/3 of the purchase price. We will never purchase any other LG products nor recommend them to anyone. Buyer beware.

We purchased this refrigerator from Home Depot in April of 2016. One year in, we started to hear a loud rattling sound. The repairman said it was build up of ice around the fan. Fan had to be replaced and fridge defrosted and told me to keep all the seals maintained with vaseline to keep it from happening again. Now, another year later, the unit has stopped cooling. All the food in the freezer had defrosted and fridge was warm. LGs website listed two service companies in our area. First one doesnt do fridges anymore. Second one had terrible reviews so I didnt call them. Had the same repairman come out that did the fan and he says the compressor has failed. This really needs to be a class action suit against LG... So many people have the same issues and we paid close to $4000 for this refrigerator.

Bought stove in October of 2016. Didnt have gas line installed until Dec, but noticed when we reached up to use microwave we were accidentally turning one or both burners on. Called J. C. Penney about problem but were told that no gas would be released until the knob was turned far enough to light the burner and we would hear the clicking and would have time to turn it off. When we had gas installed to stove we found that wasnt the case. Just a small bump would allow gas to release without warning. Very dangerous situation. At 64 years old we should not have to worry about such a problem. Spoke to J. C. Penney about the problem and were told if we had bought their warranty they could look into it. We were told to contact LG but are put in hold for literally an hour or more until I get frustrated and hang up. Wanting to know what consumer protection agency we can contact about the dangers of this stove. Havent used the oven enough to say if there are problems with that. Sounds like this should be a class action.

Our fridge has the freezer on the bottom. It saves my back not to have to bend down to look in the fridge! We also like that it’s small and compact and doesn’t take up much space. The three shelves in the main body of the fridge serve us very well. And the shelves in the door are varying sizes and are all removable for cleaning!

I have had nothing but problems with our LG Waveforce top load washing machine. Since day one, it has been unbalanced in almost every single load. It doesnt matter if its a small load, normal size or large load. It is always unbalanced. Because of this issue, the machine tries to fix itself, which ends up using 2-3 times the amount of water just trying to get it balanced. So, when you buy this unit thinking you will save money of your water bill and that its energy efficient, think again. The 45-minute load ends up taking 2 hours and 3 times the water. Another issue I have had is the pulsator. It just pops off the bottom of the drum in the spin cycle. We have had to fix it multiple times and now is unfixable. We will either need to replace the whole inner part or buy a new washer. I have called LG multiple times with no help at all whatsoever. I wish I could go back to my old Kenmore washing machine that lasted 15 years with no problems at all.

I purchased a brand new LG refrigerator in December of 2015 from H. H. Gregg (who went bankrupt shortly after my purchase therefore making the extended warranty null and void). Sunday morning September 23, 2018 I woke up to find a puddle in front of the freezer compartment (its a side by side). I opened the freezer to find everything defrosting rapidly. I put everything in the refrigerator side (which seemed cold). Within the day I realized the refrigerator wasnt working either.The next day, September 24th (my birthday) my husband called an appliance service person (Coastal Appliance) who came within the hour. The technician, Mark said it was the linear compressor 134A that failed. He said morally he couldnt fix it because the failure rate on this part is too high and too expensive. After checking on his phone he said the parts and labor would cost approximately $1,000 and it would only fail again at some point. He suggested we purchase another refrigerator not an LG or Samsung as they both use the same compressor. I feel like I was scammed by the LG Refrigerator company. I paid thousands of dollars for this refrigerator and I should be getting more than 2 years and 10 months of service from it.

I wish I could give a negative rating! We have been working with LG customer service since October (over 2 months now). We are extremely disappointed and feel like we have been led on like they would possibly stand behind their product. I can hardly believe we have went this long without a full size fridge and freezer. If LG customer service would have just told us over two months ago that they would not stand behind a less than 3 year old fridge we could have thrown it in a landfill and went and bought another brand. Not only do we NOT need to spend so much money every couple of years on a major appliance, but we really don’t need to fill up our landfills with these things. LG, if you cannot make a large major appliance last longer than 2 years, PLEASE STOP MAKING THEM! Do it not only for customers like me, but for the WORLD!

I chose LG because it had the most features I wanted and it was a good price. When I shop for appliances I take it seriously and compare several different brands for the features I want and need. It has met my expectations. It was a two door fridge with a bottom pull out freezer. It included an ice machine, variable temperatures, and different drawers inside. There was an ice machine in the freezer portion, as well as one that you were able to fill a water glass up with (in the area where water was dispensed. There was also a child safety lock. I disliked how the ice machine in the freezer part always filled up the whole freezer with ice when it was turned on. I think there should be an easier option to disable this and it should be made clear that this feature can be turned off and on.

Bought LG appliances for our new home a year ago; love the refrigerator & stove, but hate the dishwasher! I too, wish I had researched this website before purchasing. The dishwasher does get bad odors occasionally, & my husband checked the filter in it, but it was clean. I put a cup of vinegar in a wash cycle of dishes & it went away. The reason there was no food in the filter is because we thoroughly rinse, almost wash, the dishes before we run it 1-2 times a week! Very disappointed in the cleansing of the dishes! If a knife had mayo on it when put into the dishwasher, even a small amount, its still on there when it comes out! Doesnt clean coffee stains out of cups, either. I would never buy another LG Dishwasher or recommend it! It is very quiet, but I would trade the noise, for clean dishes! No other problems so far!

We purchased LG washer approximately two years ago thinking it was a great machine! Good name, great size, fairly good price... It turned out to be the worst purchase ever made. The machine is constantly off balance (even though it says true balance). A load that says 54 minutes takes over 2 hours and thats with many visits to the laundry room to fix it! Clothing is not clean, which after 2 hours there should be some sign that laundry is clean! I would NEVER recommend this washer to anyone! I am beyond frustrated with this appliance???

Washer does not clean clothes..have to wash twice. Tried all cycles. Customer service reads from a script... Dont waste your money. Spin cycle is too much, afraid machine is going to cause damage. I thought I did my research before purchase, obviously not, sorry I didnt check this site. Purchased from Home Depot in July 2019. Too late at this point. Never again of LG products.

I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.

The refrigerator itself works well. The temperature of the fridge is accurate. The freezer has plenty of room as does the fridge itself. All of the hardware holding the drawers have broken so that is difficult to use the drawers. That is the only disappointing part of owning this.

This is my first LG. It is hands down the best machine I have used over 50 years. Its quick, quiet, easy to operate and clothes come out clean. It is also easy to keep clean. Can it get any better than that?

For the first three years, I was quite happy with the LG washer and dryer. Not quite at the four year mark and the washer needs serious service (Luckily I bought the extended warranty because LG only offers a 1 year warranty - do they know something the consumer doesnt??). The repair man came out yesterday (had to take the day off as they only work until 4:00) and he found that the repair is quite serious and needs a number of new parts. He said it is a two-man job and they will come back in two weeks as the parts will take a while to be ordered!!! I requested a reimbursement for having to go to the laundromat, but Geek Squad discontinued that part of the extended warranty in 2014! LG doesnt offer it at all - again, do they know something the consumer doesnt. In any event, I will NEVER AGAIN BUY AN LG PRODUCT!!!

Ive had it one week. DO NOT LIKE. Ive used several times for one load (not large, not small, regular size load). Things are NOT clean at all. VERY DISAPPOINTED. Ive done everything right. The dryer I had went out. I bought a dryer and matching washing machine. The clothes smell bad, have lint on them before they get in the dryer, stains wont come out even with Clorox. I am going to call the store and the company Monday.

The LG Refrigerator that I have now was already in the house when I purchased it. The compressor completely went out and we were without a refrigerator for a little bit. On the manual, theres an LG number to call for warranty, and the labor and parts were covered. It took LG about a week to fix the refrigerator. The reps came out and replaced a part. Then, they discarded another part and they had to order that. We had to wait a few days for that to come in. It has no issues now that it has been taken care of.

We have had ours for almost a year. These LG stoves that have knobs on the front seem like a great idea. EXCEPT when you cook and bump into these stoves, the buttons turn on. We have had two near fires in kitchen had someone NOT been home and these knobs got bumped before we left we would have come home to a major house fire. We have tracked the knobs for 5 months since the first two incidences and today after last night, I am junking this new oven and buying a safer one-too dangerous to give away. NO it wont be an LG. I have read that they dont do much in fixing the problems. But I will contact where I purchased the stove and let them know of the dangerous stove they are selling.

When I first got my LG washing machine in two thousand and 10 all seem to work well, and then all of a sudden on certain items of clothing it leaves oil stains on the clothes. I just write a review showing that someone else had the exact same problem, with no luck in getting a response. I guess its time to buy a new machine.

The easy clean oven feature is useless even if used weekly! Would advise everyone to save their money and avoid purchasing this appliance. I am so sorry I didn’t read reviews prior to my purchase. Surfaces especially on the sides of the oven are not cleaned. Even the scraper does not help because difficult to use on sides of oven where racks are. Can’t use easy off to help because of cleaning instructions. Just a terrible purchase.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

I contacted customer service about my freezer dying, they told me that the earliest it could send a technician was 3 days. Ok they’re busy I can accept that. Oh but nobody shows up to repair my freezer after my wife took a vacation day so she could be home when he showed up. I returned a call back to customer support and the gentleman said to hold on he was going to call the technician. Then he comes back and tells me that he can’t get in contact with the technician but here is his number you can call them. After calling for the last 4 days still nobody to repair freezer! But oh does it get better because this morning now the refrigerator part is not cold. So again I contact customer support and the guy tells me he can’t get in contact with the technician. We have tried all week long what makes you think you could contact them today. Then customer support told me that he is going to change repair technicians and the earliest they could come out to repair would be 2 weeks. I said I can’t go 2 weeks without a refrigerator, could they reimburse me with another refrigerator. The answer is no we can’t do that till the technician says it’s un-repairable. So okay geniuses what do you do for 2 weeks with medication that needs to stay cold and not being able to afford eating out every day for 2 weeks. DO NOT, I REPEAT, DO NOT AND ONE MORE TIME DO NOT BUY ANYTHING FROM LG BECAUSE YOU CANNOT GET IT REPAIRED!!

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

Wow my fridge isn’t even 2 years old and it’s broken! I have called customer support and twice now techs they were supposed to send out have no showed on me! Its been 2 weeks and my fridge isn’t fixed!

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

I purchased LG Appliance. It was the biggest mistake. Within months I started having problems with fridge and Stove, the dishwasher stopped working less than 1 year after I purchase, I did not follow up right away, when I called they told me the warranty is only for 1 year that I would have to pay for the technician and if the part is warranted they will send to technician. I told them I would rather toss their awful product and buy a GE. I will never buy LG again. They are substandard. Not worth the high price they charge. I usually buy GE but decided to try LG because I like the features of their fridge. They look good but they are not good. BUY GE (General Electric) instead. They last for years and is a much better quality. Buyer beware. LG appliance sucks!!! They dont even deserve a star but I have to check 1.

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

Ever since we bought our LG Model LFX31925ST in Nov. 2012, the ice maker is leaking on. You cant get ice from dispenser because all ice are frozen together and now the water is leaking from under the refrigerator and its not because of the water supply. Both ends of the water supply are dry. Now lets talk about the clothes dryer. We have the tech out 4 times because the tub was bent and they would not replace it until the manager came out and now its taking 2-3 hours to dry a normal load of clothes. We have a new LG gas stove and dishwasher still in the box new but were thinking on selling them and getting another brand because the LG line of appliance is not worth the money you spend for them and the quality is not there.

This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

Bought a LG dishwasher in October 2016, due to shipping issues did not get until December, installed myself, first use it took about 6 hours to complete a cycle, and dishes were still dirty, soap dispenser never opened. Called Lowe’s, they told me to call LG, and they would schedule a service call. Well they set up one for 30 days from a lawnmower company? They came, said I had a loose wire, my fault, well before they got very far away dishwasher quit. Well to make a long story short, here it is August 18, and my dishwasher still does not work. LG keeps turning me over to AE service which I dont know who is more useless, every time they schedule someone I get a phone call within a few days of appointment from a service tech that either tells me I am too far away to service, or they no longer service LG due to not being paid, some say they cannot get parts, or get wrong parts. I have been told 3 times by LG service that I was being escalated to a buy back since I have had so many problems, but keep getting the run around. Today I was offered to buy an extended warranty, what a joke. At this rate it will be out of warranty before I ever see a repairman, she agreed, and said that’s a good reason to buy this extended repair warranty. If anyone wants to call me ** I am ready to get people together to contact the Better Business Bureau, if they have had the same issue, someone need to stand up for our consumer rights. I dont even have mine hooked up, gave 15 year old General Electric away, and never had a problem with it, brother in law loves it.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

2 weeks after purchasing, smoke began billowing from back of range during preheat cycle. Had to unplug for fear of house burning down. Called LG Support and they tried to tell me it was due to unit being new. I had to convince them we had been using the range for 2 weeks and that smoke coming from back of unit was not normal and was not new burn-off. Not a good start LG.

I have had my refrigerator less than one year and the fan went out in it. I called repairman came out three days later to fix it and I was giving 150 dollars for the food that was ruined. The same fan went out a week later and two days later the repairman came out and fixed it. Two weeks went by and I had the same RF code on it and called LG for a repairman. Three days later they contacted me and said they would send a tech out in two days. P.S. All my food is bad. The tech came out and determined that the mother board was faulty and its going on almost two weeks without a working fridge!! I called LG customer support and they said I was not entitled to any more food replacement money saying they the LG techs replied in a timely manner! I asked LG if they would pay for a rental refrigerator they said no!!! So here I am I paid over 2500 for a fridge and I have not been able to buy food or keep anything cold!! I have two children plus Im disabled!!!

Our unit is about a year and a half old, we have not used it much, it is the type that mounts over the stove. I noticed a piece of black plastic on the stove top, it came from the microwaves door, after further inspection I see many hairline cracks on the bottom segment of the door, just a matter of time before it falls apart. The door of a microwave is very important, it prevents microwave radiation from getting out of the microwave. There used to be very strict guidelines on the way the doors were constructed and life tested, just for this reason. I do not know how LGs door could have passed any life test.

I purchased a Brand New LG refrigerator in 2015. In June 2020 the refrigerator stopped cooling. My family was on vacation while this happened so we lost everything in the fridge and freezer. I called LG and they dispatched a technician to come out 5 days later. The technician came and verified that it was the compressor and it had to be order. Weeks later they came back with a compressor that didnt work after waiting 3 days for the refrigerator to cool. A few weeks later the technician came back out with another compressor. After 3 days of waiting, the refrigerator cooled down which was great BUT the ice maker did not make any ice. The ice maker worked perfectly before the original problem. So when I called the technician back, they came out weeks later and verified that it is the ice maker went bad and verified that the part that is needed is discontinued but they could use a used part to fix the problem for $450 including labor and no warranty.Why would I invest $450 additionally when I spent $2557.00 for a brand new refrigerator in 2015 that barely lasted 5 years and losing all my refrigerated and frozen food during a pandemic. Then I find out that the refrigerator was actually manufactured in 2010 and I over paid as this model was suppose to be discounted. At the end of the day, I was royally screwed and LG doesnt seem to care or attempt to own up to this. This whole process was a big inconvenience to my family as it wasted about 4-5 months and end up with my problem not being resolved.

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

Let me begin by stating that my $350 Hotpoint is still working great in our basement after 20 years! But the LG fridge in the kitchen? Compressor died after 2 1/2 years! Ok so that part was covered by warranty but the $600 to get an authorized repair person out here to fix it was not. I just don’t understand. I have always thought that you pay more for better quality. Not in this case. LG... less good, loser goods, Let it Go. Save your money. Buy any other brand but LG! (PS... made a serious error and bought an LG dishwasher. It was rated #2 on Top Ten Reviews. It broke after 1 1/2 years! Repair has send five different guys over a one month period and no one can fix it! Rather than LG just admitting that its a piece of crap and replacing it, we are dealing with this circus show.) Never again, LG! NEVER AGAIN.

My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesnt clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesnt lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.

So far, so good! This is a great combo and both have sanitizing cycles! It also thinks! Does a great job! High efficiency and senses the amount of items in the tub! It doesnt have the agitator and thats just fine! Blankets, quilts, heavy towels go in without issues. As for the dryer, I have a choice on how to open the loading door! Either to the right? Or towards the floor! From the top of the door, down! Ive heard people criticize LG but Ive never been happier with my Washer and Dryer. I love my LGs!!!!

We purchased our washer 4 years ago. This was our first front loader so we went for the top of line (or so we thought). Clothes dont get thoroughly clean, get an awful smell even leaving the door open. The best part the bearings go bad. Sounds like a jet engine in my house. Will now be without a washing machine for several weeks while parts are ordered, then another appt to do the repair. Only to be told once its fixed it will probably only last another couple years. Will never buy LG or a front loader again. The machine is junk!

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

Earlier this year we purchased a new LG Washer (WM4270HWA) and Dryer (DLEX4270W) through The Home Depot. The washer was delivered and installed in our home on Feb 21st, 2015. The dryer arrived on March 2nd. Both machines operated beautifully for about 8 months. They are MUCH quieter than our previous 20+ year old machines, have a nice feature set, and save water. However, in early October, the washing machine developed a leak and dumped a LOT of water. Fortunately, we had taken the precaution of placing the washer in an overflow pan, so there was no apparent damage to our home. I initially contacted LG warranty support to have the washing machine fixed on October 6th, 2015. On the good side, I found their representatives to be quick to answer my phone calls and they were always courteous. On the bad side, they are completely ineffective and incompetent. Ultimately, I fixed it myself.6 October 2015, 9:45 AM EST, I called LG Warranty support to report the issue. I spoke with the representative and provided the washing machine serial number. The representative verified that the washer was under warranty and stated that I would receive a call in 2-3 days from the service scheduling team to schedule a service appointment. I requested and received an incident reference number. 8 October 2015, 11:10 AM EST, I contacted LG to check status on the service appointment. The representative indicated that scheduling team may take 3-5 business days to schedule an appointment.13 October 2015, 11:30 AM EST, I contacted LG to determine why I had not yet been contacted to schedule an appointment. I was informed that the Service Scheduling Team had started the search for a local service provider on the 8th and that the search should be resolved on the 15th. I was told that if they could not schedule an appointment, they would arrange to replace the machine. The representative stated that the time to resolve the service request was unknown. The representative also indicated that the request had been escalated to the top-tier scheduling department, but that it was not possible to check status or contact anyone in that department directly.15 October 2015, 5:55 PM EST, I received a phone call from an LG service representative. They had made arrangements to have the washer serviced and the service representative Jeff (last name & phone number omitted) would contact me shortly with appointment details. I called Jeff directly to confirm and received a message that his voicemail was full. I left a callback number. 16 October 2015, 8:10 AM EST Called Jeff again. The voicemail was still full. Left my callback number again. 1:40 PM EST Called Jeff again and left a voicemail. Jeff eventually returned the call and we scheduled a service call on 19 October.19 October 2015, Jeff arrived at the house and spent about an hour on the phone with LG. He did not disassemble the washing machine nor inspect it in any significant way. He did order a replacement pump. I was informed that the part should arrive later that week. 27 October 9:25 AM EST, I called and left a message for Jeff to find out status and set up a time for the repair. I requested that he call me back as soon as possible with this information. 2 November 2015, 8:00 AM EST, I called and left a message with Jeff to get status and schedule the repair. I requested a call back that day with status.6 November 2015, 7:20 PM EST, I called LG Customer Service to find out what was going on. The service representative was aware that a technician had been assigned and parts ordered. I explained that the technician had visited, ordered a part, and had been unresponsive for 3 weeks. She attempted to contact the technician while I was on hold and could not (no surprise, it was after business hours on a Friday). The service representative indicated she would contact the technician on Monday and call me with status. 7 November 2015, 1:00 PM EST - After a month with NO effective action and washing laundry at the neighbors house, I removed the top of the machine, ran a 15-minute cycle, and identified the source of the leak as a disconnected vent hose in the left rear corner of the washer. I Googled for service diagrams and found it was the hose at the top of part F430 in the diagram. 2:20 PM EST I called LG, explained the situation with the technician and my lack of satisfaction. I requested a service manual be sent immediately. The representative took my email address and claimed the service manual had been sent.3:00 PM EST I contacted LG via live chat and inquire whether the service manual had been sent. The representative on the chat stated he could not access the manual.3:25 PM EST, I called LG again. The representative read my email address back and it had been recorded incorrectly (though we had verified it on the phone the first time!). I verified the correct email address again and she resent the manual. 3:45 PM EST, I did a web search on LG drain vent hose routing and found a diagram showing the correct connection to a fitting on top of the washer drum. I reconnected the hose and since then the washer has been fine. The LG representative that I spoke with on 6 November did eventually call back and offered to start the scheduling process all over again with another service technician. I told her that their service was abominable and that I had repaired the issue myself. We were done. The service manual never arrived.I live in a major metropolitan area with over 1 million people within the county boundary. I am amazed that LG couldnt find a competent technician in the area that could provide prompt service. The inability to email a simple service manual after 3 attempts is equally ridiculous. I will say that most parts appear for the washer appear to be reasonably priced. In the course of my internet research, I found that most design flaws noted in earlier versions of the LG washer had been corrected in my washer. The fact that the hose popped off the fitting may have been a random occurrence. The machine has performed well since. Some closing thoughts: (1) Dont ever install ANY washing machine without an overflow pan that has been connected into your houses drain system, and (2) If you are considering the purchase of an LG appliance or other product, based on my experience, I wouldnt expect LG to honor their product warranties.

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

I want you all to know that the LG model LFX 30766S we bought in the 2nd half of 2015 stopped cooling and the compressor is shot. We are waiting for service to repair and expect, based on the call with the service center will cost a minimum of $300 just for the visit and they indicate that they may have to order parts... We will see but we are still waiting for 4 days for service. Ill keep you posted but this Made in Korea was over $2300 and didnt last 1 year and a half. We still dont know if parts are under warranty... Keep tuned and stay away from LG refrigerators.

We purchased an LG LMV1813ST late July of 2012, but it was not used until late November of 2012. After we finally moved into our new house, we bought all new LG appliances totaling $5,500.00. On January 14th, we went to use the microwave and it would not heat anything. We have a technician coming out tomorrow. Not happy at all. It was used not even two months!

I purchased an LG $2800 refrigerator in 2015. 4 weeks ago when I was out of state, the refrigerator failed. The compressor went out and all my food was spoiled. Worse than even this is the ridiculous treatment I have had with LG in trying to get it fixed under warranty. My first call resulted in a transfer to a repair shop who said, We dont have anyone to help you today. I tried to make an appointment and they said, No appointments. Just call back some day. I called LG again and they said find someone to fix it and once they diagnose the problem LG will send the parts. OK, done! But wait... Called LG and they said they would expedite the order and sent the repair shop the parts. Called again when there was no info sent to the shop, Oh, sorry will send it now... Called the next day, Oh we dont have a full address, called the next day, Oh sorry it takes 6 days to expedite, not sure why no one told you... Called again, Should be able to expedite tomorrow, we will call you. I have stepped up the calling process to 2x per day but suffice it to say my refrigerator went out 4 weeks ago and I dont have it fixed. I am convinced they do this so that they do not have to warrant the product!

After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!

I bought this LG (Low Grade) refrigerator (lsxs263662) brand new when I bought my first house. This was the worst mistake I have ever made. I should’ve did more research on this company before I spent $2000 on a oversize cooler. I bought the fridge in 1/23/2017 and about a month of use it stop cooling. The whole fridge was full of groceries that all went to waste. I contacted LG and they sent a service tech to come look at it. He said it was a compressor issue and had to order a new one. About 2 weeks later the compressor arrived and he came back to repair it. About a month after that the refrigerator stopped cooling again. Again we contacted LG and same issue again. This time the service technician blamed it on the first service technician for the refrigerator failing again. So same deal he ordered another compressor and came back to repair it. Relieved that the issue has been fixed which was around 4/12/2017 and assuming that this can not possibly happen again, I went on with life. About a month after the second repair the fridge broke again, same issue it stopped cooling. Again called LG but this time the service technician which was supposedly a actual LG technician never showed up. This was around 5/2017. Kept calling LG and they kept sending that same guy that never shows up. They stated that he came on the day that was scheduled but there wasn’t anyone home. I know that was just an excuse because I have 2 retired parents that is always home. So now about 1 month of waiting for the technician they sent him again. This time he said they gave him the wrong address, that is funny because they have been here three times before so how can they send the wrong address? It’s now 2/7/2018 and LG is refusing to fix my refrigerator the third time because it’s now out of warranty. LG’s replacement policy is that it needs to be fixed three times before they even consider replacing it. I put the third claim in 5/2017 way before the warranty expiration date. They gave me the run around until the warranty ended and now they are refusing to fix it. I had to go out and buy a $300 fridge to keep my groceries in and that fridge has not gave me any trouble since the day I bought it. Do yourself a favor and stay away from this company. Customer service does nothing to help and when you ask for a supervisor they just hang up on you. I’m working with a lawyer to get their attention. Hopefully they won’t get away with this type of business practice much longer. For now please don’t support their business, Give their customer service a try and you will see what I was dealing with. YOU HAVE BEEN WARNED.

Great picture, good sound. Easy to use remote. Great additional features and applications that make it very interesting to scroll down and use! Easy to use as and smart thing product together with my phone!

DONT BOTHER!!! If the machine isnt bad enough, the service is worst! I paid big bucks for my LG washer and its given me nothing but headaches with water issues (IE) balance issues (UE) and now a leak that fills up my tub and gets your spun clothes totally soaked after my load is done. Whats worse is you cannot find anyone that knows enough to repair it in our area. Im not exaggerating. There were 7-9 technicians that came out (never fixed) and at least that many calls that they never showed up at their appointed time. I usually dont write reviews but I just want to warn all!

My wife and I spent $2,000 on LG Dryer and Washer. Like someone mentioned earlier, washer does what it is supposed to do. Dryer, on the other hand, worked well for only 6 months. Now, it has stopped drying 2 times in the last 4 weeks, and LG reps struggle to support what is an inherent issue. They subcontract local repair companies that do not have parts, and each failure takes 10 days for a fix while your clothes pile up. We had a $350 (another cheapie name brand) dryer that worked flawlessly for 8 years. LGs customer service is subpar. Their structure for repair with subcontractors is subpar. Their parts delivery and stocking is questionable. And when you call their 800 # and ask for a supervisor, they simply switch you from one line to the next. There is no hierarchy, and no one gives a crap that your expensive dryer is crap. Run as far as you can from LG if you are looking. We are hoping our machine is running by next week so we can catch up on 10 loads of laundry while we wait for 10 days for parts. Very poor communication between LG and subcontractors as well. It’s so frustrating. We are going to talk to the Home Depot as well where we purchased as well. They should know they are selling inferior, defective products right? LG, step it up. If you own one, buy that extended warranty. You will need it!

My refrigerator behind the drawer was cracked. Called LG within the first year and was told not their problem. They refused to provide me with an address for them. They told me I could find it on my own. Their customer service is below 1 star but that was not available. The crack was only noticeable because I removed a drawer to clean up liquid that leaked. So this is a company that should not be able to conduct business in the United States due to its practices.

Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four oclock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wits end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.

I bought Brand New LG Refrigerator last year MAY 2018, and now its compressor goes bad on May 26th, 2019 - In one year. I have called LG numerous time. Their Tech show up with new Compressor. Goes bad again after 3 days. Tech came back again, replace compressor after a week but not cooling. Now the Tech visit 5th time as of today 07/08/2019 - NOT ABLE TO FIX THE ISSUES, 41 days pass by...So, here are my comments: Buy LG, if you dont want to be with your wife. Buy LG, if you dont want to feed your kids healthy food - almost a month I am feeding them Junk. Buy LG, If you want to listen their customer service BS and oh sorry sorry again and again. Buy LG, if you need to take off from your work just to stay with LG tech. Buy LG, if you want your whole house smell like Freon GAS while tech is on working. Buy LG, if you want to see black sticky stuff all around your house due to Tech soldering the new compressors and freezer lines. Buy LG, if you like to listen LG customer support every time saying, Sir this is our last time to trying to Fix and then will replace your unit with New one. BS Please Please. LG is a pain and worst company for home appliances. Life Sucksss.. :( They should NOT allowed to sell their products in U.S. consumers.

This is our second LG washer (and dryer). This product works great and is very quiet compared to our previous brand. Great features built in to the washer to handle all of your washing needs. Couldnt be happier with this brand of washer.

LG direct drive washer - Luckily we didnt purchase this machine, it came with the home we purchased. Tried to use it but after many many problems from unbalanced loads constantly to the final straw which was water leaking into the machine after it was finished working. It would half fill overnight. Switching to Samsung.

I have been waiting to have my washer properly fixed for 3 weeks. Customer service was not helpful and the technician while helpful when he was here was often gone and not available which left no one in my zip code to attend to the repair. I have never had a more difficult time getting something done than with this company.

Black mold in door gasket cannot wipe clean - Only have had it 1 yr. No matter how many times we clean, wipe or leave door open we have mold and mildew with sludge sometimes. Cant get entirely inside the rubber to wipe out. My toddler and teen gets fevers off and on for no reason. Not happy with my LG front load that cost a arm and leg.

The reason why our clothes will not get clean is the the bad smell and black mold coming from the washing machine. I recently realized the source of our recurring upper respiratory infections and skin rashes.

On Jan. 18, 2019 we purchased the above referenced microwave. It never worked when we brought it home, and Best Buy stepped up and just let us trade the non-working one for one that did work. Now, less than 3 months later, the machine stopped working overnight--lights and turntable work, but no heat or cooking is generated. Working with LG customer service warranty department is a nightmare.The customer service staff is very difficult to understand, when you are transferred to another department, there are very long wait times to connect, and instead of having it repaired locally, LG wanted me to pack it up and mail it to them. I have had LG equipment in the past and been satisfied. However, after this fiasco I will never buy another from them. All this hassle on top of not having a working microwave. My hope is that they will just pay me the purchase cost and let me get on with my life with a different brand. The customer service department and website are not user friendly at all.

The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.

We bought the LFX31925ST 3 years ago, meaning its out of warranty. Last week, error dH showed up. We did research, learned that it means the defrost heater is not working well and had the unit reset by unplugging for a few minutes. It worked for 2 days. This morning, the freezer at the bottom is totally watery. The freezer has gone out!!! The thought of having to call for service on top of our daily responsibilities, not to mention the cost to fix, just bothers us. We had been Whirlpool fans for over 30 years, never any problems with fridge nor washing/drying machines. They worked until we want a new look for our house. We changed to this LG fridge for their large capacity of 31 cubic feet, but...lesson learned...we will never buy LG again. We will also make sure our friends and families learn from our experience with the low quality of this LG brand. We were a lot smarter when we continued to buy Sony TV brand over Samsung. Our brother is having big problem with his Samsung TV!!! Household appliances should bring comfort, not trouble like this. I realize now that there are others who have similar with LG brand products. LG needs to improve the quality of their product or at least, go out of their way to offer service for their fast-failing products, or they will go out of business soon, which we wont be surprised! Whirlpool, Frigidaire, Maytag, Sony, and other long time name brands are the way to go. I hope this wont happen to anyone else.

LG sent a technician out and repaired our refrigerator at no cost. The technician did a great job and was very knowledgeable. Still think the customer service needs to be worked on so everyone understands one another better but my refrigerator in the end was repaired and I am satisfied.

If I could give warning signs or negative stars I would! Bought my first machine about a year ago. I havent had a working washing machine since. The machine didnt work from day one. My husband called the company and got the run around for 3 weeks. I contacted Home depot and they got an LG authorized repairman to look at it. Needed a water pump (so they say). Mind you it has only been used twice. They also warned me of the special low-sudsing soap needed (another excuse). Home depot replaced it. However, the second one was just as bad as the first and had the exact same problems. As far as the soap, I ran it with no soap and had the same issues. My last two machines lasted about 10 years each with one service visit between them and they used any kind of soap! They werent top of the line expensive machines either. Im ready to eat the purchase and chuck this piece of junk. The company should give free service to everyone who bought their junk products for 3 years or be sued for selling substandard lemons. No way were they unaware that their product was junk. Two machines in a month and neither work. I will never, never buy an LG product ever again.

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

I bought LG refrigerator from Costco back in Feb 24 2016. It was 30 cubic feet and I paid almost $2700. Nightmare started couple of weeks ago and it is ongoing. Refrigerator stop cooling, I called lg. They told me to reset and wait for 8 hrs which I did. Nothing happened, called again. They said it suppose to be 24 hrs wait, I waited 24 hrs. Nothing happened, called back again. They send the lg technician. He said faulty compressor in that kind of fridge with tons of other complains. He said they will take 6 weeks or more to repair due to so many complaints and back order on compressor.We have a tiny refrigerator right now we are using as a backup, but it can only hold milk and butter, I called costco, explained my situation to Isaac one of the manager in Victorville store near my house, and ask him to make a exception returning it due to such a long time for repair and upcoming holidays, he consulted his superior and they declined to return, but he said he contacted lg and told them about the time frame for repair, lg told him they will try to find a repair shop which can repair it sooner.Oh by the way the lg technician told me that lg used plastic ring instead of metal in compressor to save few bucks. That ring melts quickly. Thats why they are having so many complaints, according to that lg technician compressor supposed to last for 10 years. I am still waiting the response from costco and lg. My advice to consumers not buy large appliances from costco due to their scam. 100% satisfaction guarantee policy which only cover for 90 day. It is ridiculous, also lg technical support is very unsupportive and their refrigerators are faulty, unless you would like to have a nightmare like I am going through.

We purchased an LG top load model WT55101H washer in August 2011. By the following year, we started having problems with the UE feature and it would continually add water to try to balance itself. It took hours to wash. It would stop on UE several times. Finally I would remove dripping wet clothes and wring them in sink by hand. I responded to a recall letter in early February. Sears sent 4 repairmen and I made 5 appointments (one no show), always between 1 and 5PM. This went on until March. Sears spent over $1,000 to fix a $900 washer and to this day it has never worked. It kept showing UE. One of the worst features or sensors someone can place in a washer. I will never buy an LG product from South Korea and currently being sold at Sears right now.

Almost the perfect range, it has everything you need or want. Unfortunately, it has a very dangerous design flaw. When anyone bumps against a burner knob, a burner turns on (normally on high). We recently had a situation where a glass baking dish was taken out of the oven and placed on the stove top. Someone accidentally bumped a knob, turning on the burner to high, where the glass dish was at. When my wife noticed the burner was on, she turned it off and tried moving the glass baking dish off of the burner, when the dish suddenly exploded. I contacted LG. I was told to buy the child safety cover for $30.00. This is a VERY expensive appliance. We shouldnt have buy something to make it safe when it should be safe to use in the first place. Think very carefully before purchasing this appliance.

Bought a Kenmore elite (this one is just a LG under the Kenmore name) back in July of 2017 for $2400. Compressor is dead. Freezer doesnt freeze and refrigerator does not get cold. Sears sent a tech out and he quickly determined its the LG compressor issue. Parts are covered but it will be $487 to replace compressor, dryer filter and 3 way valve. Oh and there are plenty of accounts of it just failing again in a few months. UGH... Never LG anything again. You have been warned!

I bought the refrigerator July 2016 plus a 5 year warranty. The first year the water flow from the in-door water was very slow. I had to call for service and they fixed it. Now July of 2019 (3 years) the whole refrigerator stopped working. Customer service is a joke. Ive called customer service three times, speaking to three different reps. The first one walked me through a reset and literally said that she guaranteed me that would fix it. She said check in eight hours. I did and it was not working. This was Friday and they are closed for the weekend. I spoke to another rep the first of the next week and he said that it would take until the following Monday for a tech to look at it to diagnose. That will be the ninth day without a refrigerator and freezer.He told me to prepare to be without a refrigerator for another two weeks after the tech makes the diagnosis and orders the parts. That will make 23 days from the time I reported. I spoke to a third rep to find out how to get reimbursed for the loss of $1500 in food. She said she could only authorize a $100 reimbursement. I recently looked at the current reviews and realized everyone is experiencing this same problem. I will never buy an LG product again.

Complaint No. ** dated 18/6/14: We were told that refrigerator will be kept under observation for 3 days by Mr. Sanjeev **. But it was returned back the very same day and we were told that the problem has been rectified. Complaint No. ** dated 30/6/14: Another complaint was lodged by telephone due to the same problem. The above complaint was unanswered and receiving the same problem, another complaint was lodged on 7th July with attached images by email. Again no response from LG. Subsequently emails were sent on 11th July after which complaint was attended by Mr. **, who told us to mail the images again, keeping him in a copy. This was done on 19th July. The complaint is unattended for over 2 years.

I bought a new LG top load washer in March 2013. In a months time, the washer started constantly getting an error message UE. After taking 2-4 hrs to wash a load, because of this error, I called LG. A repairman was sent to my house within 2 days. He said that the computer panel had to be replaced, that this had been a problem with many of these washing machines. He came out about 10 days later, and he replaced the computer piece. It worked for a few months, and the same thing started happening. It is now September, and I had to go out and buy a brand new washing machine. The guy that sold us the new machine, told us that these computer chips burn whenever there is a power surge (we had several lightning storms recently). He showed us how the panel lights up and will eventually burn out. He also said, that it was a good thing it did not start a fire! Needless to say, I will never buy an LG product again! I spent almost a thousand dollars on a machine that I had a total of 6 months.

We bought an LG freezer on the bottom french door refrigerator a couple of years ago. One year later, the computer board went out. It wasnt in the warranty. We had to pay for a new computer board. We had to spend a great deal of money for ice in the ice chest to keep things from spoiling. That went on for 3 weeks until the new board arrived. The LG stopped working again soon after. We had to buy a new one, this time, a Maytag. It was bought Oct. 28 and today, the freezer stopped working. Now it has started up again. Very strange. We had given our 15 year old Whirlpool refrigerator to our daughter when we bought the LG and that old Whirlpool is still working like a charm. Thats because it has no computer board on the back! Why on earth do name brand companies compromise their name by manufacturing these inferior products now and use a computer board? They take no pride in their name. Their refrigerators are made in Korea, not the US, and are made to be disposable. Never mind the expense to the consumer. Can anyone tell me why there has to be computer boards to run a refrigerator? They are never reliable. I would love to bring a class action lawsuit to manufacturers of these appliances and computer boards, but dont know where to start. I am sure everything is made in Korea. Shame on all those manufacturers!

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

I purchased LG refrigerator Model LFX28968 3 years ago. Since then I have nothing but troubles. Refrigeration section and ice maker are frequently out of order. LG repairman never solved problem saying the unit itself is defect and he cant repair it. He reported to service department supervisor about the defect, but the supervisor said to him it worked for 3 years and LG is not going to replace the unit nor will try to repair again. I got a lemon product. Anyone want to buy LG refrigerator must check the LG Service and their irresponsibility. I strongly urge anyone stay out of LG products. Otherwise, you will get stucked with problems.

I purchased a French door/double freezer drawer refrigerator in 2011 from Home Depot. I renovated my kitchen in white appliances and cabinets. The control panel/water dispenser, as well as the tops of the drawers and doors have turned a very noticeable yellow. They are made of plastic and no longer match the white of the refrigerator. My house is air conditioned with an automatic dehumidifier. Not that it should matter but I cannot think of any reason this should happen except the parts were made from an inferior plastic. Its made my new expensive refrigerator look old and has ruined my all white kitchen. The ice dispenser is always clogged and difficult to get ice from. My main problem is the look of my refrigerator in my kitchen. I called LG customer service and of course they said its not covered under warranty and there was nothing they would do.

Purchased a freezer on the bottom, French door on top refrigerator that ran for six months. When I called LG to repair, I was told originally that I was not in their repair area (A&E). After much discussion, they decided to send someone out (from Sears, not A&E) and my earliest appointment was three weeks away. I had to rent a refrigerator. When they called to say they would be there after lunch, I made the wrong assumption that it would be at least 12:30 to 1:00 pm. Wrong, they got there at 12:15, I did not get there until 12:30 after leaving work. I was not aware that 12:15 was considered after lunch. They would not come back and now I had to wait another three weeks for someone. Again they will not tell me what time they will arrive, just between 8 and 5, even though I requested an afternoon appointment rather than take off all day from work. Very unsatisfied with the service of the refrigerator and the service of their outside repair contractor. If parts have to be ordered, it will be additional time on top of the six weeks I have already waited.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

The washer has been nothing but trouble from day 1. The tray gets mold and mildew buildup behind it and thats with leaving the tray open as well as the door. About every 5 or 6 loads, the OE message appears and no matter how many times its been cleaned, the same thing. Actually, as Im typing right now, I just heard the old faithful ding ding ding and looked over, only to find the OE blaring as usual. LG should recall these horrible machines. I also bought the dryer and lower drawers and have to run the dryer twice most times to get my clothes dry. The smell is horrible and my children have allergies. I think this machine may be making us sick.