Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

Purchased LG washing machine (WT5070CW-top loader) for nearly $1,000. Machine started rusting around the bleach dispenser. Researched issue and apparently this is a problem for many customers. Customer service appears to be a call center in India. They told me that there were LG models recalled for this same issue, but not my model and that it must be my fault that this issue occurred. Rust stain spreads each time I use machine so that eventually it will ruin my clothes if I keep using it. Very disappointing.

Worst and Cheating Service from LG. Issue Started from Deepavali. I had complained regarding TV service before 40 to 50 days but still, the status is the same.My TV Model No. LG-LED/42LA6620 got a problem as the TV was not turning ON, regarding this I had complained and an executive told that they will come and diagnose the issue. After couple of days, he came and saw that there is a problem in it and told he will return in a couple of days and went. But later he did not return at all. He did not even receive our calls and we were in search of help, but nothing happened. Later I called to customer care and you people told that it will be done on chargeable basis. Even visiting charges should be beared by the customer. I agreed for that and requested for the executive at my place. And you people struggled a lot to arrange a person to my place but you people failed to do that.But we are the person who is suffering and ultimately our situation is like Wait or Go and as we got an expensive TV from you and fortunately or unfortunately I have got all LG brands in my house (TV, FRIDGE, WASHING MACHINE etc.,) and I am a promoter for LG product. But now am just afraid that how about future of the products I got. How the support and services for these products, am panicked. And after struggling a lot we didnt get any help from LG but we at the receiver end have to get our TV repaired and took that TV personally and went to the other city that is Hospet from Gangavathi for getting it serviced. After submitting that TV they told that it has to be diagnose and it will take a couple of days and we left our TV there and returned. After couple of days, they told that there is a motherboard issue and it will charge you around 7k to 9k.I told them to go ahead and service it. I want the TV to be Fixed. But trust me I have doubt on those technicians over there, I am having an impression that I am in safe hands or someone trying to loot us. But still, I told them to go ahead and service it. Later after a couple of days, I get a call saying that it will take a month to replace it. I told, Okay. Fix it as soon as possible. And later I get one more story that, We need bill sir as this motherboard is not available as of now, if you provide bill then we will look for depreciation and you can go for another model. Now am really frustrated and just cant control myself for simple issue, I am okay with taking TV personally to the service center, I am okay with replacing a motherboard, I am okay with money, I am okay with time. Now its a new phase. They are asking me to go for depreciation.But I managed my self to get the bill and submitted to them but until today am in the same situation and TV is in the same condition. Today 23/12/2017 morning when I called to the customer care, I get these type of responses ie., Sir you need to visit the dealer where you have submitted your TV, and, We cant help you in this, what the hell is this response from LG customer care, I made him realise that he is working for LG then he told that he will arrange call back. Later I called once again and narrated all the story to that lady, she told she will arrange a call back. Thank God that I got a call from LG but now they started with new story which clearly shows that they are cheating openly to the people.When I called in the morning and asked regarding the status of my TV, LG customer care people they told part is not available so it will take some more time. But after an hour I get a call saying that sir your LCD has problem as we are testing on your TV but there is problem in display. Now here we can see clearly, that from main office they are saying part is pending, and from Hospet dealer they are telling that, Sir motherboard we received and testing on it but there is a problem in LCD and it will be fixed with a charge of Rs: 24,000/- extra. If they tell us that its going to cost you more in which we can go for other options by dropping the idea of getting this tv repaired.This is so cheap activity done by you people to grab money or to drop the issue. If you people really need money/dont want to support then try to get it by earning with trust but not by cheating the innocent people, its our hard-earned money we spend on buy expensive gadgets by trusting giant companies. Now I am requesting you again to the experienced/some qualified engineer to look into the issue and solve it. Really LG is stepping back from giving services. Its really gonna affect the brand. I was promoter for the company but you people are making me to go for worst condition... If this is condition for few more customers then soon it is gonna be in helpless situation. I dont know what kind of engineers LG is hiring not capable to repair a simple issue then what for they hire a so-called qualified developers.

Wish I had read the reviews before setting up my $374 dollar appointment to have someone come fix my leaking LG front load washing machine. I have had it about 4 years... Long time? NO! I had a Kenmore for 10 yrs... Wish I would have bought a new washing machine (different brand)! UGH. Cant cancel now or I will be charged $100... Just set up the appointment 4 hours ago, they coming today. You have to cancel 24 hours in advance! I too have experienced many of the complaints I have read, but never acted on them... A leaking machine will make you act! Disgusted!

We bought set of front loader. Weve had nothing but problem. There is always something happens with them. It costs so much to have them fix. I wish I knew about the problems with these.

4 year old LG refrigerator keeps breaking. Already had a service repair but now past warranty & same problem reoccurs. Wastes food & LG giving us run around. DO NOT BUY AN LG REFRIGERATOR!

Our 34-month-old WM3370HVA front load washer started making loud noises and smoking on Aug 20. Here it is Oct 30 and the machine cannot be repaired because not parts have been available. We have submitted our complaint numerous times via LGs website to receive a call back within 24 hours, as the website claims. No return call has been received. We went to Pacific Sales in Best Buy to get their help. The rep spoke with LG customer service and said we would receive a call from LG. That never happened. After several failed attempts to get assistance we spoke with Brenda at ext ** in Alabama. She said she would research our complaint and get back within 24 - 48 hours. That never happened.Oct 17, I spoke with Wendy because Brenda was not available to learn the parts would be at the warehouse tomorrow. Wendy said she would email Brenda and the repairman to notify them. Still have not heard from Brenda. The repairman said he could not do anything until we requested a new work order, by calling LG customer service. Oct 19, after 48 minutes on the phone with various reps and hearing the your time is very precious to us recording 48 times, the call was disconnected. Did the rep call us back? NO!Called customer service again to get an appointment for the repair. They had Monday and Tuesday, next week available. We will be out of town visiting a terminally ill family member and need an appointment after our return on Wednesday. Sorry, they cant schedule that far in advance. We suggested that perhaps there was someone in the company that could schedule an appointment more than one week in advance. The rep said she would see what she could do and call us back. That call has not happened. So two months dealing with LG to repair an expensive machine malfunction is still unresolved. We will never buy another LG product. Avoid LG if at all possible!!

LG refrigerators with the NEW Linear Compressor are garbage. All new LG refrigerators have this compressor. They either seize or they leak the refrigerant. They fail after three years and so do the replacement compressors. Buyer beware.

My LG top loading washing machine (WT5101H) is 7 years old and it has never performed well, even after a recall fix. And now, the drum is sitting on the floor under the machine. I live south of Atlanta and there is only one service technician and he is over an hour away. Having one qualified service tech for the entire Atlanta area is absurd! My dishwasher broke down after 5 years - the heating element went out and started leaking water. The ice machine on the refrigerator has failed several times. I spent close to $5000 on these LG appliances and Im so disappointed. Never again.

Run away as fast as you can from any and all LG French Door Refrigerators! They are beautiful on the outside but are like a rotten apple full of worms on the inside! We were taken in by its appearance and didn’t realize that its running parts are defective! Reviewing many of the other comments there is a reoccurring theme, that of ice makers, compressors and fluid lines within a 3 year period. Don’t be fooled. LG knows about the problems and defects of this refrigerator, when you call the LG repair number the prompt even asks if you are calling to repair the ice maker!Don’t be misled...this is a disposable refrigerator with a 3 year lifespan! My experience is the same as many of you, ice maker went then the compressor and fluid (in the secret enclosed unit) that only a licensed LG technician can work on and good luck on finding one! I called 16 repairman and all of their responses were similar...I don’t work on those, they are junk, need a special license”. I found one that LG referred me to and he quoted $99.00 to just come out to diagnose the problem. I already have paid a repairman to diagnose the problem, then $600.00 plus to pay for the labor, sure the warranty covers the parts but it’s nearly impossible to get the parts in a timely manner and find a LG licensed repairman.LG Company should be ashamed of how they allow this product to continually go down the assembly line of production “knowing” that the defects have not been addressed. And then appealing to the eye of the consumer while in reality stealing from them. Shame on you LG! I am definitely going to check into an active Class Action Suit against LG so I can be heard. And if youre listening LG...I want a new fridge! You owe me that!

I am SOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it. But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries.I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesnt include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didnt have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks!Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didnt happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if I get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply dont have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand.On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time. Great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because its digital, you cant turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! Thats half the price of the oven. And of course only one year guarantee on the part. Thankfully, its been almost three years and so far so good. But if it happens again, I dont want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once its out of warranty.We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-(. I did not get extended warranties because I believe if the company makes good products I shouldnt need to. What happened to products lasting?? I sound like my mother lol but they really dont make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. At least I can warn the innocent consumers who work hard for their money.

LG French Door Bottom Freezer Counter Depth Model LFC21776ST - Purchased this $2500+ refrigerator in March 2011. From the reviews, it seems we were lucky to have gone 3 years without a major issue. Our freezer stopped freezing this week and now the refrigerator has stopped altogether as well. We called our reliable appliance co. and they wouldnt touch the sealed unit for fear of voiding our manufacturers warranty of 7 years on parts. Contacted LG and were referred to Affordable Service Appliances in San Diego who were authorized reps for LG. Yelp reviews for this place were absolutely HORRIBLE but the rep came out and said we need a new compressor (in less than 60 seconds of looking at unit) and quoted $580 with LG picking up cost of parts needed.After reading all of these reviews, we are shopping for another refrigerator rather than wasting money on a short lived repair. Luckily we have ALL LG products (microwave, range & dishwasher) and are looking forward to them failing too. Buyer beware.... DO NOT BUY LG.... Remember they use to be Lucky Goldstar which was a low quality electronics company. Should have looked at reviews before purchasing a refrigerator with a linear drive compressor.

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

Our fridge broke after 5 months. We had the repairman at our house 4 times over 6 weeks and fridge still was not fixed. Called LG customer service many times and explained that our fridge has not worked for 6 weeks and we have 2 toddlers and no one was able to help me. Many different customer service reps told me they would put it my request for a new fridge but it would be denied and they were unable to help me. After asking for a manager, I was put on hold for 45 min and then disconnected, this happened 3 times and no one called me back. We were also promised the max amount for food spoilage and after finally agreeing to give us money back for our fridge, LG told us we no longer qualified for the food reimbursement so we lost hundreds of dollars worth of food (over the course of fridge braking 4 times). This was the worst customer service I ever experienced in my life and for that reason, we will never buy an LG appliance again!

I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!

Love the black stainless but it easily scratches and is not magnetic. Things on the bottom shelf tend to freeze, could use more vegetable drawer depth, as it is frequently tight. We love the alarm feature and the bottom drawer freezer. Sometimes the freezer doesnt stay closed.

Noisy $4,000 fridge! LG refrigerators are noisy. The linear compressor runs constant and makes a humming and ringing noise that you can hear from other rooms. The LG Customer Service is awful, and they give you run around when you call...on phone for hours! Do not buy LG - horrible experience, and no resolution in sight.

I bought the LG model LDF7932ST in 2006. It was supposed to be top of the line. Quiet, efficient, etc. and expensive - $1200. From day one, it was noisy and the smell was so bad when I ran it, I would set it to go on at 2 am when I was sleeping. Not to mention, it took 2 hours. It made all kinds of noises. The smell was vile. Then the bottom rack was always getting stuck on the door seal gasket on bottom right. Then the damn wheels would come off. Couldnt move the basket in or out. I would always have to push the bottom draw towards the left, be very careful with it. It was extremely annoying. Always getting stuck. Now the strip of metal that holds the rubber seal has actually come off of the side of the inside liner. Now I cant even push the draw in or out at all. Spoke to tech. He confirmed over the phone that it could not be fixed and that he had seen it before. So now I have to buy a new dishwasher and it wont be an LG. This is a flaw in their design. Their products stink.

It looks nice. I dont ever use convection. The blue color inside oven is pretty but I can’t put foil on it for unknown reason. When I put foil on the bottom rack to prevent drips from falling to the oven surface I think it interferes with the bottom of pizza or bread getting browned. I use a cooktop cleaner everyday on the glass top. The settings are digital. The light on the stove is blue and the matching microwave light is green. I wish that they were both blue.

My 2-yr old LG fridge broke, LG authorized A&E to for the repair. I called A&E, took me 3 days to make an appointment. It was 2nd week of June, the appointment was 1st week of July. The repairman told me parts need to be replaced, they re-scheduled me for July 29. July 29 came and I got a phone call at 8 am telling me that the technician couldnt make it and told me to call A&E to reschedule. The earliest is August 24. I took a day off just to be home for the technician, and now this is my situation.

So we installed a new LG range last month during a kitchen remodel. Huge capacity oven, which I appreciate, but the chime indicating preheating target temperature is 100 degrees too early. It ultimately reaches target temp, but about 10 minutes later. The first casserole baked gave us mild food poisoning as we erroneously believed it had cooked according to the recipe. In fact, it was placed in the oven 100 degrees below temp, lost heat in the process of opening the door, then was never cooked long enough. Now I have an internal gauge hung in the middle of the oven space, which I have to illuminate with a flashlight shone through the door, to monitor temp. What a colossal waste of $1300.

Our daughter and son-in-law purchased a LG french door fridge six years ago. Love the french door... but... after about 1-1/2 years... maybe 2... the fridge went out. My husband pulled the panel off the back and found a fuse blown. Cant order just a fuse? What? Had to order a whole new circuit board... $$$. So we took burnt fuse out and went to local hardware and purchased one as close as we could. Installed and waalaa it worked again. Now, it happened again so we showed our daughter and son-in-law how to change the fuse and keep the wires clean... The fridge goes out about once a year but wow does it save them a ton of money being able to fix themselves. And the fridge works just fine! GOOD LUCK!

Our $3000.00 LG refrigerator (lfxc24726s/02) started having problems just after the warranty expired in January 2017 and between waiting 3 months for parts then another two weeks because part replaced did not work and a day later the door is now leaking water. Called LG to voice our concerns with their quality and mentioning I have all LG appliances in the kitchen they dont really care. If you are in the market for a refrigerator avoid LG all together. Many more choices and better quality at this price range!

Lg seems to have better products than most companies. They look better and have better functionality and for the price they cant be beat. Weve had our LG fridge for 8 years and not 1 problem. We had to special order the size and we couldnt have made a better pick. Its sleek and has plenty of room despite being smaller than the standard fridge. I like the bottom freezer, it has a drawer so it really maximizes the space in the freezer. If I had to change anything it would be on the outside. Because it is a smooth shiny black, fingerprints show badly on it as well as any dirt or food so I constantly have to wipe it down which isnt a dealbreaker for me because Im OCD anyway.

Save yourself a lot of problems and do not buy this machine! I purchased a Top Loader LG washing machine from Best Buy and Im very upset that I did. Ive had nothing but problems with machine stopping because clothes are uneven. It has taken me hours to do one load. The service guy told me after four visit that nothing was wrong with the machine. I will have to put more clothes in the washer! It was a medium size load! Best Buy should have told me it will not do small/medium size loads and LG or any other company should not sell a machine that only does large loads without telling the consumer. Im now stuck with this machine. I absolutely hate, hate this machine!

I cant wash a small load nor can I wash a large load due to balance problems. However, I am stuck with it because LG will not honor the warranty. In fact, the only reason I bought the LG was based on Consumer Report reviews.

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

The fuse blew in my fridge. Unfortunately, it is soldered to the motherboard. I called LG and they refused to give me a part number to replace the motherboard. They said only a qualified tech could order the part, which means BIG $$$ for the part and BIG $$$ for service and repair. All this for one inexpensive little fuse!!! I will NEVER buy LG again!!! Nothing!!! There are LG motherboards on eBay but I am unable to purchase one because they refused to give me the part number!

I purchased a LG Dishwasher to replace an older GE model that was inoperable. Im very satisfied with my choice of the new LG Dishwasher. It is excellent in cleaning dishes as well as pots and pans. It is also quiet during operation... A big plus in my opinion. I gave it 4 stars, lacking the 5th in reference of the higher cost than average dishwashers.

I purchase an LG french door refrigerator at Home Depot in June 2010. It has been one year and 7 months and now the refrigerator broke. It does not freeze nor cool off. I contacted LG customer care at 1800 243 000. I explained what happened. I asked to have it fixed or changed for a new one. To my surprise, they claimed they couldn’t do anything. I explained that I had purchased insurance and extended warranty. At the time of purchase, LG claimed it is not theirs and they couldn’t do anything to go back to Home Depot. I called Home Depot. They claimed they couldn’t service it yet. I have to wait almost a week before they send a technician, and they don’t replace any parts. With the game they have between Home Depot and LG, I am with no refrigerator and out of $2000.00 and $300.00 worth of market. My question as a consumer is: who is responsible for these damages? I paid almost $2000.00 for the ** refrigerator and it worked fine until their so called warranty expired. And now they don’t want to be responsible for their bad equipment. I am upset at the fact that the consumers affairs and the better business bureau would allow these companies to sell such expensive appliances which are good only until their warranty expires. I hate the way LG just bluntly told me it is not their problem and there is nothing they can do. How dare they rip off the public like that! A good refrigerator should last at least a good 10 years especially for the prices they are being sold to the public. I paid the price they ask for. How dare they rip off the consumer in such way! And there is the game they play. LG tells me to call Home Depot and Home Depot tells me to call LG. Neither one wants to be responsible for the defected refrigerator they sold me. What am I supposed to do? Get another refrigerator because these two irresponsible companies would not take responsibility and stand behind their damaged goods? I am waiting for your response. Thank you.

I called the store we purchased the unit from, Lowes, who immediately told me they have a hotline number I can call and that they have a policy that if a repair person comes out two times, they will replace the unit. It was a known problem with the motherboard on the computer. LG on the other hand, in Korea, after telling me they would replace the refrigerator, after another long wait, finally contacted me and said they couldnt replace the unit. All in all, very pleased with Lowes coming through to get it working properly. Id give them a 5 star for helping and their customer service!

I was very excited when my husband purchased me all new black stainless steel LG appliances for my new home in January 2017. I am now very angry that my Door in Door LG Refrigerator is not keeping our food cold in the freezer nor the fridge side. Technicians started being dispatched over four weeks ago and after each one leaves the fridge either works for 2 days or not at all. The compressor and motherboard has been replaced and I still dont have a working refrigerator. I am so fed up with this $1800 purchase, I just want my entire unit replaced. Our family of 4 are living out of a ice chest and 2 mini fridges. This is unacceptable! Ive lost hundreds of dollars of ruined groceries and had to purchase a 10 cubic ft fridge to sit in my kitchen until LG decided to actually fix my 2 year old refrigerator. We are extremely frustrated!

I have a 2 year old LG washer with the impeller tech, low water use, etc. I dislike it intensely. The impeller action does not move clothes sufficiently, the water levels are not sufficient to get the dirt to float out and away, and it cannot do large sheets at all. When I do sheets I have to check constantly and push them under water level, no matter what setting I use. They never completely submerge. I usually have to add additional water to hack the weight so that it adds additional, even after the extra water button is pushed. I wish I had kept my old Maytag and repaired it.

Sadly, a new dryer that had to be serviced 3 times within a year. Clothes continue to come out damp, an internal rattling noise which is loud, and a lint catcher that destroys clothes. I am quite sad. :(

Bought LGs top end fridge in 2011. Had multiple issues with ice maker working, compressor within the first year. The LG technician ruined our wood floor and left dents all over it, which LG has paid for refinishing. Weve put up with not having enough ice from the beginning. BUT, this past weekend the ice maker quit, then the rest of the fridge stopped working. Had to throw out tons of food. This was on a Saturday night, 7/20. We bought an extended warranty. Weve gone through the proper channels and the contracted repair company cannot come to look at the fridge until 7/30. I have to wait 10 days for service and be without a refrigerator. That is unacceptable! Shame on LG for charging huge fees for crappy products. Shame on Nebraska Furniture Mart for selling extended contracts to sub par repair companies that treat a warranty like a welfare recipient. Shame on Mega Performance, the extended warranty provider and shame on Mr. Appliance in Overland Park, KS. Today is 7/22 and we are trying to figure out a plan and get this resolved, quickly. Customer service is lacking horribly in this country. People need to step up and be accountable and do the right thing.

Already happened three times. Lots of food lost. I will never purchase an LG product again. The evaporator (the thingy with lots of coils and fins, which is responsible for transferring the coldness from the compressed gas to the surrounding air inside the fridge/freezer) ices up. The evaporator defrost heater is working, yet it does not defrost all the ice, allowing for lots of ice buildup. Apparently LG has issue with the timer controlling the defrost cycle. But the bottom line is that when ice builds up on the evaporator fins, no cooling can be done and the food spoils.To fix the issue you have to take the entire fridge (shelves rails, drawers) and freezer (door, rails, ice maker) apart to gain access to the back covers, remove the back covers and manually defrost using a hair drier to remove all the ice build up. I am now an expert in doing this, and it only takes about half a day. But all the food is already spoiled since there is no warning that the fridge and/or freezer stopped working. :-(Apparently this is a common issue with LG, not only this specific model. Other people also have issues with the drain tube freezing up (the drain tube is supposed to drain the water which the evaporator defrost heater thaws. This cause water to overflow and build at bottom of fridge and/or freezer and leak onto the floor, damaging the floor. Some people jury rigged an copper wire extension from the defrost heater into the drain hole to transfer heat from the heater into the drain hole. LG is aware of these issues and has done nothing to address them.Three recommendations for LG: 1- Engineer a better way to detect that there is ice building up and/or make sure that the defrosting cycle is long and/or frequent enough to defrost the evaporator coils and fins. 2- Have an ALARM whenever the temp inside the fridge and/or the freezer is above the set temperature, to warn against spoiling food.3- LG should engineer something to ensure that the drain holed does not ice up. (a heat transfer copper wire as above or a separate heating element around the drain tube).Even if they do listen, I will never purchase an LG product again. -Avi

Range now 4 years old and is a complete lemon. 1st episode telescopic rack defective upon delivery. 2nd - Self Clean melted knobs and blue enamel started flaking off. 3rd - Oven locked and would not reopen - parts unavailable till after New Years! Happily bottom oven drawer worked as I was receiving! Repairman said that they dont make them like they used to and enamel was defective, but they could not do anything. 4th - Oven light stays on all the time - inside window gets dirtier each time we use bottom drawer. 5th - All the knobs are now melted and bottom of oven enamel is completely coming off as well as door and sides. 6th - New telescopic rack came apart completely! 7th service call placed and pending.

I have a front loading LG Tromm purchased 3.5 years ago. This washer smells of mildew perpetually. I never leave clothing in the washer after the cycle is finished. I have drained the water, cleaned the filter, tried vinegar in the tub clean cycle, tried numerous washing machine cleaners, tried leaving the door open, tried wiping out the rubber seals and the drum. No matter what I have tried it always smells awful. I was told I was buying the best machine on the market. Now Im reading all the complaints about the smell and how the water doesnt actually get hot. Sorely disappointed. Will never recommend.

Never again will I purchase a LG product. I purchased this washing machine August 2016. From day one I had a feeling my clothes were not coming clean. My husband works outside and sometimes have mud on his clothes. I pulled the clothes out the machine and was able to scrape the mud off with my fingernails. I have never experienced anything like this in my life with my old machines. My towels still have normal makeup stains on them. Im very disappointed. I have to wash the clothes twice each time before putting them in the dryer.

I was so happy to get a new washer and dryer after about 10 years with my old set. I purchased the LG large capacity set. The washer was a front load. At first things went well, then little by little I began to notice our clothes came out smelling unclean. Regardless of the detergent, softener, etc, it made no difference. The energy saving, low level of water, simply means your clothes will slosh around in a small amount of dirty water, and then rinse with a small amount of water. There is nothing clean about that! When we sold our home I let the set go with the house, vowing to never purchase a front load HE washer again. The dryer was great.

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

We purchased LG French Door refrigerator 2012. Every year we have had service. I keep paying a fortune for the extended warranty increasing the cost to over $3000.00 now. Now the compressor went last Monday, and a week later, they cannot even tell me when the part will be in, it is on back order. I explained to several people that this is our only refrigerator. We lost everything in the freezer and refrigerator with the exception of some items that fit in our outdoor camp size refrigerator. We have been buying ice, for the cooler to keep milk in the house. Today they still cannot give me an ETA on the part. This is offensive, that you pay good money to purchase the product, good money to insure the product, and then you wait and I was told it take weeks. No loaner, no replacement. I WOULD TELL EVERYONE LOOKING AT REVIEWS, do your homework, do not purchase LG.

We purchased an LG top load model WT55101H washer in August 2011. By the following year, we started having problems with the UE feature and it would continually add water to try to balance itself. It took hours to wash. It would stop on UE several times. Finally I would remove dripping wet clothes and wring them in sink by hand. I responded to a recall letter in early February. Sears sent 4 repairmen and I made 5 appointments (one no show), always between 1 and 5PM. This went on until March. Sears spent over $1,000 to fix a $900 washer and to this day it has never worked. It kept showing UE. One of the worst features or sensors someone can place in a washer. I will never buy an LG product from South Korea and currently being sold at Sears right now.

I enjoy my machine, it is efficient. I’ve had it for about 5 years. I love the large tub, It holds a large load. I am able to do my king size sheets and spreads. I did consider a Samsung but in studying LG I found that it is a good sturdy machine and I do love it.

After 1-1/2 years my $4000 refrigerator broke, compressor! Thats not the worst part. There is not a technician in my area. I am a single parent and have been without a fridge for 3 weeks now being promised someone will call me. I have used all my money to feed my 3 kids because you can not buy groceries. We have been buying fast food. I had just spent $400 on groceries when it broke! No one at Lowes ever told me there was no one in my area that would be able to service this fridge! If it can not be serviced in this area why sell it in this area!!! I will never ever buy another LG product again! BUYERS BEWARE!!!

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

Bought LP model LFX25978ST /00 1/28/2012. Lasted 7 Years. The repairman said we fortunate because in LG training classes the instructor, when asked about the life of the LG fridges, he said 5 yrs avg. Stay away from Samsung and LG Fridges. We were without for 2 wks waiting for part after part till it came down to being the compressor. It was under warranty however LG told me that I should and have to have a certified LG repair person make the diagnosis and fix.Gentleman came and was very courteous. LG sent us a compressor overnight but it took 4 days to receive it. Then come to find out not only was the compressor shot but it leaked freon out into the inner casing and all that would have be replaced. He said go get a new fridge because the repairs would be way more than the cost of a new one. Still have the compressor. Tried to return it to LG, since it will only fit that model, they said would issue an RMA. Its been a month now and I still have not received it. Called they said it would come when it comes. Never again will I buy an LG Appliance.

I purchased an LG front load washer about 6 months ago from Sears. It began leaking from the bottom within 3 months of purchase. I called LG and after 5 hours of run around through their customer service. Customer service reps are all from India or Philippines. They have no idea what you are saying. They email you videos to watch on how to clean your machine. Finally after I lost my temper they set up an appointment for a tech to come out. We will see what happens. This leak is substantial and has caused major water damage and possibly mold to the walls and floor. Has destroyed the item stored within 6 feet of the washer. I would have called sooner but instead I thought the pipes in my walls or slab leak. After turning the water off to my home I discovered it was my brand new washing machine.

I purchased a new LG washer WT1201CW and dryer DLEY1201W when we moved to a new home recently. In all my 50 years washing clothes, I have never had such a poorly designed machine. The washer is so deep that I have to half hang inside the machine to reach the clothes at the bottom (I am 54). The machine doesnt fill with enough water to sufficiently clean the clothes and I end up with spots and streaks. The dryer also performs poorly, not fluffing the clothes and bunching them so they end up wrinkled. I am very dissatisfied and will never purchase anything from LG again.Updated on 05/25/2016: I received a reply with only a portion of my complaint answered and the answer was ridiculous. I am posting this to warn others, dont purchase a top loading washer and matching dryer from LG. I am a grandmother and have washed clothes for many years, this is the worst appliances I have ever owned.

Was fortunate enough to buy our LG refrigerator at Costco, because after one year and two weeks, it stopped cooling in both the freezer and refrigerator. After telling LG phone tech that we have lots of food which will spoil if not cooled/frozen, they arranged to have a service tech call on us in 6 DAYS. What a joke! Costco Concierge service was great, but they seem to be at the mercy of LG technicians for service scheduling.

Our LG LRBN22514ST refrigerator works fine, but the handles on the refrigerator AND the freezer have broken off! The handles are fine, but LG uses PLASTIC mountings that give out over time - really poor choice! Why not use metal mounts and charge a dollar or two more? Ive replaced the bottom refrigerator mount once, but now the part is no longer available - same as the freezer handle mount! Now the (otherwise) functioning refrigerator is difficult to open! Planned obsolescence? Good job at that!!

LG Direct Drive Front Load Washer - This top-of-the-line washer lasted just 4 years and 1 month. Now the bearings have gone bad and the cost of repair is greater than the cost of a new washer. This obviously did not meet the advertised quality!

After spending close to $3000 for a new top of the line LG refrigerator it stopped working. Called LG and was told they have no LG technicians in our area. Gave us 2 numbers for repair facilities, both would charge us to come and look at it. Then they have to send their finding to LG to get parts. Both companies told us that we would be responsible for trip charges plus anything LG doesnt cover. We are cutting our losses and getting rid of this piece of junk. LG should not be allowed to sell in the US until they come out with a quality product. No more LG appliances for us.

We purchased our LG Electric Range November 2011. The oven was in need of cleaning, so I started the self-cleaning feature as I have done 2 or 3 times previously. The door locked and the cleaning began. When it was done, even after cooling off. The door is still locked shut and the whole control panel is blacked out, rendering the stove top useless as well. There is absolutely nothing working. We checked the breaker and all connections. Everything is in order.So we called our local repair company and they told us that they have had multiple calls about this same issue. My husband called LG and spoke with a couple of people there including a manager. The first person told us that the self-cleaning feature should be used every couple of months to keep it working properly. We told her that it doesnt say that anywhere in the manual. Basically they said, Sorry we cant help you. This is an engineering defect. And should be taken care of by LG. The lady from our repair company said that on some of the ranges, the cook top has cracked because of the heat. We are very disappointed in this company. And will never buy LG products again.

I purchased the LG WT5101HW Wave Series ultra large capacity high efficiency top load washer with LED display, ColdWash technology, 1100 RPM, energy star compliant on January 1, 2011 after spending hours on Consumer Reports looking for the best machine. I purchased the machine from Appliance Connection and even though they encouraged me to purchase the extended warranty, I did not. I now have an EO error that will not go away. I checked on the LG website and the only remedy was to remove the hose and look for blockages and to check the filter. I did check the hose, there was no kinking and no blockage. There is no filter in the drain line, the only filters are in the hot and cold water supply lines which have nothing to do with water draining from the machine. The only way to get the machine to drain is to have the line lower than the tub, which is not feasible because I do not want the dirty water draining on the floor or for that matter, anywhere other than the drain line. When the error occurred, the machine had a load of towels and we had to wring the towels out and remove the water manually by dipping it out with a small bucket. This took a great deal of time and energy. The LG representative told me that I need a service call and the company that performs the maintenance is 1.5 hours from where I live and cannot respond until Friday between 8 and noon. This is very frustrating to have an issue that may or may not be corrected before the weekend because the technician may or may not have the parts. I also checked the company that is to respond to the service call and they have had several negative comments from former customers. I have now read the comments on this site and am apprehensive as to whether I will have a satisfactory outcome. I am also contacting Consumer Reports since I relied on their evaluation of this washer. I also purchased a dryer and I did get a 4-year extended warranty, which I will probably need. I had a Maytag washer that is now being used by my son and his college roommates. I may ask for it back!

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

My husband purchased this set less than 5 years ago. Our clothes smell horrible, like mold and mildew. We have tried the tub clean cycle on the washing machine, have bought products designed to clean the washer, and we leave the door and detergent drawer wide open when not in use to try to keep mold from growing. Absolutely nothing works! I contacted LG customer support and they said I had to get someone to service it. Why should I pay someone to do what I have already tried? There is nothing they can do that we havent already attempted. Like others have noted, the thing also will not stay level. My washer is on a top floor and it sounds like an earthquake when the spin cycle is going. The dryer is no better. The clothes are rarely even close to dry when it stops and I have to continuously keep running it for multiple cycles to get them to dry. I should have just kept my top loading Maytag instead of wasting a lot of money on this piece of junk. I never had to buy products to clean out mold and mildew from the top loading Maytag, much less pay someone to service it.

A month ago the compressor on our LG French Door refrigerator model# LFX31925ST/00 died. It is still under LG warranty. Frequent calls to LG customer service only get another customer service representative that says they understand but are unable to do anything because. Each has a different because. Tonight, one even stated there was no record of us ever reporting a problems. Others have said the parts have been shipped to the technician a week ago, but the technician hasnt seen them. The technician called them and they said there was no record of the parts being ordered, even though the technician gave them the order number. This is an example of a complete runaround with no apparent intent to fulfill their warranty responsibilities. Or it may just be an attempt to defraud senior citizens. We are an elderly couple that lives in a very rural area. We must keep our medicines cold. Daily trips to town are out of the question.

I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????

Bought our LG washer in 2007 from Home Depot. It leaks from the bottom and always smells despite cleaning with vinegar or bleach. The clothes are as clean as they were before we had this product and the leak has damaged our flooring.

Over Thanksgiving, I noticed that the refrigerator lights were on and would not go out. By the time I noticed, the whole plastic light cover had melted and was sagging down. It finally fell off. The temp. reading on the door read 85 F! I had previously and the fridge replaced three times for other problems. The model of this one is LFD22860TT.

I bought a fridge 1 year ago and it has been repaired 3 times for the same reason. I contacted LG and each time, it was fixed. Obviously, its a bad fridge. I contacted Home Depot where I purchased it and they told me that after 3 events for the same reason, it should be replaced. I contacted LG, they told me that that’s not the case, that it is up to the technician to tell LG that it cant be fixed. What? Dont buy LG. Customer service sucks and they will do nothing except to keep passing you on to someone else and tell you sad, sorry with no action.

When we bought our home 3 years ago, we purchase a new LG refrigerator. What a mistake, the freezer doesnt work properly; it will only freeze when it wants. All of the inside storage bins are broken and ice maker will not make ice. I dont plan to ever buy a LG product again.

Customer service for LG is not helpful and gives you the runaround. Most of the appliance repair companies I have contacted will not even work on LG. This refrigerator (Model # LFXS29766S) stopped working in just over a year just when the warranty ran out. Purchased from Home Depot and they are no help either. I have read so many negative reviews since it stopped working. Wish I had seen them before I purchased it.

Purchased a brand new top loading washer in April 2021- finally received the washer in July 2021- machine broke down in Sept 2021. After 2 months of use this machine was broken. I called LG customer support and they sent out technician to fix it- he did not, they ordered more parts and again came back - did not fix again. Currently waiting again for them to fix it again. Over 1.5 months of no washer. They should be providing me with a brand new washer instead of having me wait over 1 month to have it fixed. Still broken. Worst customer service and even worse product. How can a brand new washer be broken after 2 months?? Unacceptable. Would never recommend this company or product to anyone!!!

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

purchased april of 2014. 2 days ago refrigeration quit working (both freezer & refrigerator). Called LG customer service, individual I was put in touch with spoke very poor english, would not or could not help, was told it was basically my problem because the warranty of 12 months had expired. After making numerous calls to try someone who works on LG (another problem in itself) I called back to LG customer service. This time I had an individual who spoke understandable english. When I explained my problem we started the same song & dance routine that I went through earlier. Finally he told me I would have to call their service tech. He gave me the # for a company in pa. (I live in ohio about 25 miles from the pa state line). I told him that they would not drive that far, but I called them & they said they dont service ohio.I now have a sears tech coming to look @ refrigerator next week. Absolutely fed up with LG customer service department & their products (entire kitchen is LG appliances). Will never purchase another LG product as long as I live. This might seem like a long complaint, but I feel that everyone should know that the way youre treated when shopping for their appliances sure is not the way you are treated after you purchase them.

We bought an LG refrigerator 3 years ago. It stopped cooling. The repairman said that LG would provide a compressor but would not pay for labor, which could be from $600-$1100. He suggested that we cut our losses and purchase a different brand. Neither LG nor Lowes, where we purchased the refrigerator, were concerned that we lost a refrigerator full of food and had paid a lot of money for a product that was now worthless. Lowes corporation is aware of the problems with LG but continue to sell them. When I expressed my frustration, a Lowes employee said we should have bought their warranty.

I always thought LG was an awesome brand. Two year after purchasing my beautiful fridge it stops cooling. I now have lost all my food in freezer and fridge right before Christmas so it was packed and unfortunately the repair cannot be made till after Christmas and perhaps after the New Year. I am without fridge and freezer till parts come in.....When I called LG and spoke with someone about what was going on I was offered a 200 credit and I wasnt sure what that was all about but now I understand what is going on. I hardly think think that is compensation enough for food and time without a fridge. Not sure I will ever purchase LG again. Actually quite sure I wont.

The compressor on my LG refrigerator recently failed, after a few years. I’ve been doing a lot of research on the compressor and many people have expressed that concern. So it seems like LGs product doesn’t really last that long. There are refrigerators that were built in the ‘90s and ‘80s that still work to this day. This is a modern fridge with very short life expectancy. It’s very unreasonable, although the issue has been resolved. My decision to buy an LG refrigerator was price-related. But when selling a product, companies should disclose fully the expectancy of the failure rate of their products versus advertising how wonderful they are. All manufacturers should disclose, “Okay. Based on our studies in the past 10 years, out of x amount of units sold, these are how many have failed in this amount of time.” A consumer can make a better decision as well.

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

We purchased an entire set. (Refrigerator; double range oven; microwave; dishwasher.) We moved into our house and did major renovations before installing the new appliances. Now it’s over a year and we finally had the contractors put everything into our renovated kitchen. The dishwasher is not running properly. The range is leaking gas out of the burners. This is simply ridiculous. I called LG to see if they can send out a technician and they want to charge me $250 to send someone to look at things. They said it’s out of warranty. But the items are still new and freshly out of the box. So the issue is with LG items! The products have a nice appearance but don’t work properly. Is this a scam to get you to buy the extended warranty?? I paid almost 6k and they still want to charge me to fix something that is new.

I purchased several LG appliances. I have had nothing but trouble with them. When I call customer service they give me the runaround. The customer service agents are very difficult to understand. The agents I spoke with were from the Philippines. When I asked to speak with their supervisor, I was hung up on several times. After repeatedly trying to reach an executive customer service agent, I was transferred to someone who spoke english without an accent at all. They refused to help me with an obvious defective LG washing machine I purchased a couple years ago because I did not report the rust when I purchased the washing machine. The rust did not occur until two years of very careful use. They have refused to help in any way. I asked our appliance repairman to tell me what appliances he would never buy. NUMBER ONE on his list: LG! He says he gets more calls to repair LG appliances than all other brands combined!

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

Update : To their credit LG responded by sending out service technicians twice to resolve the problem, both gentlemen were very professional, timely and worked to resolve the issue. On the first visit the circulating fan motor was changed - but this unfortunately did not resolve the issue. On the second visit while disconnecting and reconnecting the wiring at the back of the oven, the problem was resolved (no parts changed). The oven works fine now and the issue is resolved.I would have given this an even higher star rating - except during the repair process it was confirmed that there really are no control board parts available for this particular oven (only newer models of it) - so if the controller board ever goes wrong I will be out of luck.

I purchased a top loader washer in August 2012. I washed a couple loads of clothes and after drying them, they stink still. I decided to read the manual to see if I was doing something wrong. No, I sure was not. I tried the extra rinse cycle, etc. Still stinky clothes. I called Conns; they say I have to pay a 20% restocking fee. What! Thats crazy. The machine does not work good so thats a manufacture defect, not a customer issue. Anyway, they decided to send someone to look at it. The guy said, It sounds like youre doing everything right. Nothing wrong. I said, If clothes still stink, something is wrong. He said its the government because theyre trying to save the earth by using less water. Wow, so our clothes have to stink because we have a limit on water to use. This is real crazy to me. What is this world coming to take our money and dont care what we get in return? Pretty soon, we wont be a free country anymore. The government will be running everything.

I was comparing prices and online reviews and decided to go with LG. They had the best prices for the features I was looking for at the time. LG has met my expectations and I would recommend the fridge to others. I never had to have any repairs or service done on the fridge. The LG refrigerator had a lot of space for the food I needed to keep for a large family and lasted a long time. It also had a nice ice maker and was energy efficient. I only bought a new LG fridge because I was remodeling my kitchen and the fridge no longer matched with the updates. It was reliable and held up to the brands claims. Maybe one thing that the LG company could improve on is warranty length on the product.

LG REFRIGERATOR AND ICE MAKER has been one of the worst experiences of my 63 years. It looks nice but try getting anything fixed or working period. After having a repair man out to troubleshoot the problem the LG company refused my repairman any help or input at all as he was not an LG licensed repairman. We live in Montana and the closest LG place was 3 hours away. That LG company repairman said if we would hall it to Bozeman they would look at it. My repairman has an excellent reputation and works on every other brand and an Appliance Repair Business. He now refuses work on anything LG as he has had NO luck getting any assistance from LG or their repairmen. Nor have I, as an LG Customer. Two weeks after replacing the ice maker, which never worked again, the refrigerator went completely out. BE SURE TO LOOK ONLINE AT ALL THE LAWSUITS AND HUNDREDS OF CUSTOMERS STORIES OF THE SAME TROUBLES AND WORSE!!!! Be warned!!!

Purchased Lsc5683ws electric range from Goemans Appliances, Cambridge in January 2010. Cost was $1650++. Electrics failed in October 2013. Paid $175.00 for service call and repair. Three weeks later exact same problem. It was fixed again. Used the self clean for the 3rd time only. After completion noticed the blue enamel was coming off. Also had a very strong smell when turned on. March 2015 unit shut down completely. No electronics again, but this time the oven kept heating. Guessing temperature was over 500 degrees. Had to unplug at wall to cut power supply. Feeling very vulnerable to starting a fire. Spent approximately 2-3 hours on phone with LG customer service in the Philippines. Was cut off twice. Uploaded required invoice as requested. Phoned again 2 days later. Sent invoice again. Still waiting on response from advanced team as to what (if anything) they will do for me. Returned to store for help, but they offer no help unless you have purchased their extra insurance. This situation is appalling to me. Do not buy LG. What a waste of money and time.

LG refrigerator compressor out & Home Depot protection plan - I’ve only had my LG refrigerator model#LFXC24726D FOR ABOUT 20 MONTHS. I was not expecting this to happen so soon. Luckily I have the Home Depot protection plan so it shouldn’t cost me anything out of pocket. But their service tech only comes through my area once a week and of course that was yesterday. They’re supposed to be finding someone else but have 48 hours to respond to me. I’m afraid it will be a week before anyone even comes out. It’s just extremely inconvenient to not have a refrigerator when you have teen boys and a family to feed. I’m already nervous about this happening again due to previous reviews of these LG refrigerators. We’ll see what happens.

My washer is less than a year old. Already had to replace 4 parts, one is the motor and electronic board and couple other parts! Due to a UE code it was throwing for being unbalance. The other thing it was doing is turning off on its own and not coming back on unless we unplugged it and then turned it back on then it would work! This happened a couple times. I am happy I have a 4 yr warranty!

Purchased an LG Door-within-a-door Refrigerator in July 2017. On September 6, 2020 the unit failed and we woke the next day to find all the food in the freezer was soft and the refrigerator was warm. Because of the holiday we had to wait 2 days to get a repair man to diagnose the problem... only to find out that no one in our area would service LG refrigerators due to consistent problems with warranty issues.3 calls to the LG 800 Customer Service center provided additional frustration due to the artificial intelligence support person taking information and then stating that it was a warranty issue and I would be handed off to a live agent... only to have the call dropped after 45 seconds of Muzak. I then went to the web site customer support and after providing all the information again to the service bot I was handed over to a live agent, and had to repeat all the information since he could not access the service bots data.After a 20 minutes of review and discussion it was determined it was probably a warranty issue and he authorized a repair ticket to be sent to an authorized repair tech, and after a 5 minute search reported that he could not find an available repair tech in my locality, but he would e-mail with the information. He did e-mail a name and contact information of a repair service and said I would get a call from them to set up the appointment, and if I didnt hear from them within 7 days to call LG back.The repair service called the next day September 9th and gave me a tentative appointment for September 17th to replace the compressor, assuming that LG sent the correct part on time. This was their 1st available appointment as they had that many LG compressors failing. Today September 15th I received a call stating that the compressor had not shipped yet and the anticipated receipt gave a new install date of October 2nd.... 25 days after the refrigerator failed! Never again will I consider an LG product.

Have had a top of the line washer and dryer for 14 months. Washer has been frequently getting out of balance and stopping. It even did that when it was in tub clean mode, with no clothes in it!??

Compressor failure on a 18 month old $3800 LG refrigerator. We purchased what we thought was a top of the line highly rated refrigerator. After less than 18 months the compressor failed. LG gave me an authorization and local authorized service centers, each one telling me that the compressor (10 year warranty) must come from LG and there is a 4 month backorder and they wouldnt want to do it, because LG doesnt pay them for their time. I found the LG indicated upgrade compressor online and a service tech, $900+ out of pocket for parts and labor. LG offered $650 for parts, labor and food loss and then called me and rudely reneged. This is not an isolated incident, from my investigation, there are thousands of LG customers with the same problems. There is talk of a class action lawsuit.

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

I have had nothing but problems with the LG products Ive bought. For example I bought a $2000 LG French door fridge/freezer (LFX25976ST) and have had malfunctions with it every year since I bought it which required expensive repairs to fix. The repair companys now refused to repair it again stating that its a lemon. LG products in general are poor quality, Ive also had problems with LG stoves and microwaves. Dont buy LG products unless you also buy a 10 year warranty, otherwise you will pay more in repairs than you originally paid!

Purchased an LG microwave, refrigerator and range 2 years ago. In the first 24 hours the condenser went out on refrigerator, had to wait 4 months for replacement due to back orders. Then 3 months ago the range start button decided to die (which controls clock and oven). Paid 100.00 for a repairman to tell me I would need a new motherboard for one button, which would cost over 450.00. Of course, I called customer service and went back and forth for 1 month to be told, sorry it is 2 years old. Well, I guess they only make appliances to last a minimal amount of time. Last week, I opened the microwave and the ???? vent fell off in my hands. Run to American made, these are junk!!!

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

The LG washer/steam (model Wm2699HNM) broke after 5 years. I called LG and the girl in India wanted to troubleshoot the problem over the phone before referring me to a repairman. I did troubleshoot with her to no avail and then she gave me the number of a repairman. The repairman came out and thought it was the motor. He opened it up to repair it and found that the drum had become detached from the spinner. He said he had never seen this happen on an LG washer. I sent LG an email and didnt receive a response. Then, I called them the next day. They stated that the drum had a lifetime warranty and the motor had a 10-year warranty, but there was nothing they could do for me for this problem. I spoke to an executive manager for the problem and he stated he was sorry that he couldnt help me since my washer was over a year old!

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

LFXC24726S Breaks Often - I have had this refrigerator for three years. I paid more for it (3K) due to the counter depth and it was the size I needed. Its had four repairs, ice maker twice and the dual cooling system twice. Not only does it break down, but it takes forever to get it fixed when it does. There are limited appliance repair companies in my area that will work on the dual cooling system. I live in a large city, so this is hard to believe. Even when someone comes out, they then have to order parts which in the past has taken weeks. I had to go buy a used refrigerator to hold me over until mine could be fixed.

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

My LG Dishwasher has provided me with very clean dishes and glassware. The cycle I run is very quiet and as a Quick Wash, it lasts for 78 minutes to wash and dry. Over the last 5 years, it has given me excellent service.

I have an LG Washer Model WM0532HW, purchased at Best Buy on June 2004 for $1,000. It just needed $400 in parts and 3 repair service calls for an additional $225. I called LG customer service to ask if they would pay to replace any parts since I had 3 failed parts at once and they were of no help at all. They would not even let me speak with a supervisor. This is a very expensive machine with expensive replacement parts. I could have gotten a new machine if Id known the extent of the part failures.

Burners staying on or not turning on intermittently - I called LG explaining my problem that the burnings on 1 and a half year old range either stayed on or would not come on. They told me it was out of warranty and it is my responsibility. I do feel after such a short period of time shouldnt need replacing.