My wife and I purchased the Whirlpool French Door Bottom Mount Refrigerator in April 2013. Thank God we purchased the extended warranty. In June 2014 the ice maker quit working and delivering water. We have had the service contractor that WHIRLPOOL has qualified for all repairs. They have set up FIVE appointments to resolve the issue, all of which I had to leave work to meet because they do not provide any scheduled service outside the hours of 8am to 4pm. The first time they came the service man told me that WHIRLPOOL RECOGNIZES THERE IS A DESIGN FLAW BECAUSE THESE ARE NOTORIOUS FOR FREEZING UP AND NOT WORKING. I asked the repair man if there has been a recall because of this, he said no because WHIRLPOOL WILL JUST REPAIR THE ONES PEOPLE COMPLAIN ABOUT! I called Whirlpool headquarters today. The advisor said he will register my complaint. I asked, Is that it? What does that mean? He said, I cant tell you what happens after I register the complaint. I WILL NEVER PURCHASE ANOTHER WHIRLPOOL PRODUCT. I hope this may help someone NOT make the same mistake. If you need to talk to someone in upper level management to discuss your issue, forget it...they want the position but no accountability.

Whirlpool has been an absolute nightmare from day 1. We bought a brand new 50-gallon water heater from Lowes. It did not work. We went back to Lowes and were told to contact whirlpool. We contacted Whirlpool and were told to conduct a number of test and all test passed, so they said we needed a plumber to come look at it. Remind you that this water heater is brand new and has not worked since day 1. They said the plumber would cost $130 and they would pay for parts. Why am I having to pay when my water heater has never worked. Paid the money. Had them come. They replaced a part, did not work, replaced another and it did not work, so the plumber requested a new water heater. Whirlpool refused. What is the point of paying and they are not going to fix it.Whirlpool insisted it was our ventilation even though all test proved that was not the problem. So out of pocket again to fix the ventilation and it did not work. After 2 months of no hot water with a two-year old at home we had someone we know come look at it and fixed the main pipe. Whirlpool took my money and didnt fix my problem. HORRIBLE SERVICE.

I purchased a range and refrigerator from Whirlpool and have had nothing but problems with them ever since. Ive only had the range for years and (2) of the top burners are no longer working. Again, the refrigerator is only 5 years old and its handle has broken 5 times. I have needed to replace the handle every year that Ive owned the refrigerator. Whirlpool only offered a (1) years warranty for these faulty appliances and then immediately started to bug me about purchasing an extended warranty. I guess they knew that their junk would hold up, so they started pushing a warranty. Finally, their customer service while apologetic, are very robotic and appeared to have heard my complaint before. So, SAVE YOURSELF SOME AGGRAVATION AND PURCHASE ANOTHER BRAND. For if you dont heed my warning just know that youve been warned.

My two-year old Whirlpool Duet Front Load washing machine is ripping my familys clothes. When I went online and saw all the other customers with the same issue, I contacted Whirlpool. Although the contact said that he knew I was frustrated, he could do nothing but send a repairman at a cost of $129 for me and then I would also have to pay for parts. I informed him that the online sites are saying that this is just a temporary fix. He pleaded ignorance and could offer me no other alternative. This is the last Whirlpool or Maytag product we will ever buy... and letting others know about the lack of cooperation.

Aqua clean does not work. I purchased this range this year not knowing aqua clean was different than a standard self cleaning. I had not use the range since its delivery in June until Thanksgiving. One meal in the oven and the turkey had created staining on the sides and the bottom. I have run the self clean cycle so far four times and scrubbed till I’m blue in the face. The greasy stuff does not lift off and the warranty voids if you use anything else. Have already contacted the dealer to see if I can return this!

We hate the matching Cabrio washer dryer bought in 2011: Dryer lower blower went out after 18 months in service. The day it went out whirlpool sent me the extended warranty offer. Warranty had expired 6 months prior. I renewed for 12 months and promptly called for a repair. Cost was approximately $450.00, all covered under the newly paid for warranty. I dodged a bullet there. Washer has the splintering fiberglass around the top. Lower bearing is out and sounds like a freight train coming out of the laundry room. Not going to have it repaired. Looking for new units not manufactured by whirlpool. Shameful ROI. No more whirlpool products in our house.

Whirlpool Range Model XFE381LVS - 12/13/2014 4:30PM Wife was cooking dinner and turned oven on. Smoke started coming out of the back and called me. I ran to the breaker panel and turned off the breaker. Back to the stove, pulled it out and smoke still coming out in back at the top. I could see fire in the top of the back panel. Slowly the fire went out. Unplugged the stove, I removed the back panel, wires were still smoldering and the Control panel was burned thru. Took pictures so I could contact Whirlpool Monday. The Electrical control panel is destroyed as well as many wires. Glad we were home and oven was not left on while we were out in the yard or Home could have been destroyed. Purchased the stove from Lowes 11/02/2010 with a extended warranty. Tried to add receipt but would not accept, wrong type doc.

Long story short is that my dishwasher was 7 months old and two parts went out on it. 4 months (and almost 3 hours total on the phone) later it still does not work. Whirlpool only has one repair person in our area and that person is a small business owner who works alone and is now in his 2nd week of vacation leaving no one else in his shop to do repair while he is out. I do not know if my part is ordered nor do I have a repair date! Never will I ever again purchase a $900.00 dishwasher or any appliance from Whirlpool!

Sixteen months after I bought the Cabrio washer (model # WTW7800XWO), the F1 error light came on. I had to replace the electronic panel on the machine for $400. Whirlpool refused to replace it even though they have been replacing this panel for others. This is a common problem with the Cabrio washer.

I purchased a Whirlpool Cabrio Washer WTW6200 & this yr purchased a newer dryer w/ steam capability. I wish I would have waited a couple months for a new washer that yr and purchased the one with no agitator inside! But my washer died that day & I needed one & NO ONE informed us of the changes or problems of this agitator at the time of purchase. I have had this service several times my first year and the agitator replaced I believe twice. But it still destroys clothing. I called 1 month out of warranty and even though they had been out several times the first year for the same issue, they would not help me! Yep, even after the 1st year they said to get things done I had to purchase an extended warranty even though this was a mfr issue no doubt! So, 3-4 years later I still am dealing with the very same issue over and over with NO RESOLUTION in site and $900 in the hole for this washer and I am losing money with clothing damage weekly!Even today I had two pair of jeans, $98 ea rec these terrible uniformed marks all across the legs making them unwearable! At least for where they were intended to wear them at. They are now yard jeans...yep $98 expensive yard jeans now!!! These were my good jeans which I cant afford to buy more nor replace them so I have to do without. We cant wash anything with strings such as hoodies, shirts or baby clothing with spaghetti straps or little dangle things; we have to use the laundry mat and come home & dry w/ my Cabrio steam dryer which I love. Most everything I have to use zipper net bags but even then things still can get destroyed, especially if a hole gets torn in the bag from the wings of the agitator as you will see in the below photograph. I currently have & own an expensive washer I purchased from HHGregg by Whirlpool replacing a previous whirlpool I owned for 22 years! Yep, Im wishing I had it back & put the $200 some needed to repair it! Please Whirlpool will you please do something & make this right once and for all. I dont have $900 for another washer. I just want to be able to use my washer without it destroying everything I own. I have darn photos of what this is doing and you wouldnt believe it. It took us an hour, yes an hour to untangle a top that became entangled in the flaps on the agitator. This is the worst design I have ever seen and needs to be recalled once and for all and either fixed or replaced with new machines of equal model with the agitation issues resolved or removed & with no issues or further costs to your customers! Why would you honestly believe that an agitator with wings coming off the bottom that are not attached to the bottom would serve some type of positive purpose in cleaning clothing? All it is doing is tearing them to shreds, tangling them up, doing things to hoodies which make them unrecognizable after ripping the cords so hard out of the hoodies that Ive seen them shred the material across the collar area and opening of the cording completely ruining hoodies ranging from $35-$75 a piece even after placing them in mesh bags! Why did we keep placing hoodies in the machine? Well with 4 children at times they just dont listen or get all the info as to what is going on with the machine as 3 were college kids coming home periodically & yes, to do their laundry. Look, lets talk straight. You as a company from what I have learned from appliance salesmen locally and regionally, you knew this was wrong and knew this was your last ditch effort of an agitator before you knowingly knew you were going to an agitator-less unit on your washing machines & already had one ready to go out on the floors. I know that you Whirlpool CEOs knew this unit was a bad call but chose to ignore it. You had to know it because there was no way this could have passed quality control. It had to have failed sometime in its trials showing you the issues of the wings. Unless you never did any quality control on this unit and just rushed it through? Please to the CEOs of Whirlpool, I am asking you to make this right if not for good standing of your company do it at least for families like myself who cant afford to buy another machine and are now stuck with NEW machines yet going to Laundry mats. This was to be my last washing machine I would buy hopefully. I am 54 and was not planning on buying another. How do you think this makes your company look???? Im just so tired of dealing w/ Whirlpool to only hear I have to purchase a $400 extended warranty with no guarantee that they will fix the issue. If an attorney wants to step in & believes they can help us and maybe others then Yes please help us because this is absolutely ridiculous and is a product that needs to be recalled. We are out so much money now and like I said we are to the point we cant purchase another washer. We had to purchase all new appliances as they all began going bad around the same time.

I will never, ever, ever buy a Whirlpool appliance again. We bought the french door bottom mount refrigerator in 2013. After our warranty ran out, we had to have the guts of the refrigerator replaced and then the ice maker replaced again. Now the freezer door wont shut and I cannot believe that Whirlpool would put their name on this piece of junk! We splurged to get what we thought was a high end model but it has been problem after problem. RUN from Whirlpool!

Whirlpool Cabrio washer - I had all the same problems as all the 900 others on this site. After 7 months, it died. The factory repairman told me it needed a new transmission and motor. I returned it to Costco for a full refund and did a lot of research and bought a Speed Queen. It has no computer. It’s just an old-school washer that cleans, and best of all, it’s made in the USA with a 10-year warranty.

We bought this Whirlpool washer dryer set last year and extended warranty. 7 weeks ago the washer stopped working. I have spent around 60 hours so far trying to get the washer fixed. Have talked to the repair shop as well customer care up and down the chain. 5 visits so far by technicians and still not fixed. Customer care people promise to call back w/update but never do. We were going to buy LG but bought this to give business to an American company. Now our patriotism is bearing fruit. Customer care blames AIG (service contractor) and Whirlpool say that they can’t manage AIG. At the end of our rope with constant trips to laundromats. Have no idea if it will ever be fixed. So frustrating to see the name of Whirlpool tarnished to this extent. Nobody seems to be in charge and everybody passes the buck. Whirlpool is a shameful example of a company that deserves to go out of business.

We bought our house in December 2010 and the water heater (fg1f4034t3NOV) just started to give me fits. I had the same pilot light problems everyone else encountered. The person at the 877-251-1679 number gave me a good tip and that may have fixed the problem in the short-term. They told me theres a screen for venting on the bottom of the unit and to use a bottle brush after turning off the unit to clean the screen. I did this yesterday and the pilot light has stayed lit. I called the toll-free number and was told the water heater was out of warranty, but they could send me the part to fix the heater at half-price. I ordered it and they waived ground shipping. I hope to have the situation fixed soon. I’m very pleased with the level of service.

My complaint is basically the same as all the others. Clothes do not come clean in my brand new Whirlpool washer. Ive had two other Whirlpools, and they were fine. This one, however, is a piece of junk. One of the main problems is that the washer is designed to use only lukewarm water, even on the hot setting, it does not use hot water. Another problem is too little water. Another irritating factor is the constant locking of the lid. Another problem is the constant starting and stopping of the agitator. This cannot be good for the motor. Im at the point of giving away my new washer which Ive had for exactly one week. This is a totally inferior product, and I feel that I have been really ripped off.

Friends and family dont you ever dare to buy a refrigerator from Whirlpool - Best Buy!!! They sold me a defect refrigerator and after 2 months begging to see a technician, they are telling me that they are going to fix it. Im so tired of them trying to fix it. Theyve been here 4 times with no luck. All my food is rotten and frozen. And its a new refrigerator. Gosh. As you can see, the water in the plastic cup that I left in my refrigerator are frozen which is not supposed to happen. I feel that Im dealing with nonsense. They dont care. They just took my money and thats it. Im left with a new defect refrigerator that doesnt work. Ridiculous.

I bought a Whirlpool water heater 5 years ago and after one year I had to replace the thermocouple every 3 months. Each time I call to complain, they would just send me a new thermocouple. I asked them several times to replace the item and they refused and just continued to send me replacement parts and refuse to honor their warranty. The water heater had some type of defect, but they still refuse to replace the item and did admit on the phone they have records of several parts that they sent.

I dont recommend this product to anyone. When you try to clean the washer it leaks out the bottom. After 2 years of use it now beeps 9 - 10 times and I have to reset it after each beep to get it to run. Then in the middle of the rinse cycle it does the same thing all over again. What a piece of junk. Plus it does not rinse well at all. Leaves a white residue on my blankets. NOT recommended at all.

The duet washer is just over one year old and started showing F25 code on screen. It had been making a really loud noise in the spin cycle. Last week, a really loud noise and then the loads wouldnt be spun. There was a puddle of water on the floor near the machine. We had a repairman out today and he stated that theyre repairing these machines all the time. He stated it was the bearing and that theyd been told that Whirlpool had installed bad bearing from a different supplier. I called the Whirlpool experience and after 4 minutes and 19 seconds, I actually spoke with a service rep. She said since my machine is less than one month over the one year warranty, Id have to call the extended warranty people. I asked for a supervisor and after 2 minutes and 38 seconds, she came in line and wouldnt budge from her story. They also stated that there are no service issues with this model washer. Extremely poor attitude and Whirlpool is doing everyone, whoever purchased a duet washer, a terrible job on these washers. At least, Ive now found out that there are a lot of other folks out there with the same problem. We need to get some attorneys to start a class action just like the mold/smell customers did already. Sad, sad day for Whirlpool as Id been a customer all my life.

Wife and I bought a WRF990SLAM00 fridge in 5/2013. Seemed like the nicest model Lowes had at the time. The first one delivered had problems: it wouldnt stand level or seal properly, and had to be replaced. Another unit was delivered a few days later. This one - the same model - worked very nicely, for a year and a half. A few days ago, it got loud. My wife noticed in the freezer, some things were beginning to thaw. We called Whirlpool, who said, Oh, its over a year, and youre out of warranty. Sorry! Ok, so they suck. After we had a technician examine the freezer, he suggested, This is something Whirlpool needs to address. It wasnt the first (or fourth) problem with this fridge that hes seen. Called Whirlpool again, this time to gripe. Sorry, youre more than a year, so no warranty BUT, well sell you a service contract for $330! Hows that sound? It sounds like Whirlpool just disqualified themselves from ever getting their hands on another dollar from my family. Theres too many other companies who DONT treat their customers like garbage.

I wish I could give negative stars! My Cabrio Model #WTW6600SG2 sounds like a jet airplane on the spin cycle (this started 2 months ago). Now, Im getting the UL error, its not an an uneven load!

Microwave didnt even last 2 years. I bought all new Whirlpool Appliances less than 2 years ago & they were not cheap! The microwave wont work until the light comes on inside. Well for some reason now it takes almost 10 minutes for the light to come on & I have to leave the door open until then. Now today I cant shut it because the light wont shut off & if I try to shut it the fans runs constantly. So frustrating as they dont stand behind any of their products! I will never ever purchase anything Whirlpool again.

The plastic frames for the glass shelves are cracking at the corners and the only option Whirlpool has given me is to replace the shelves at about $150 each. Needless to say, the cracks started just after the 1-year warranty expired. If only one shelf was cracking, it could be my fault; but since all are cracking (some on the front, some on the back and some in multiple places), I believe this is a design flaw and should be covered by the manufacturer. When I call, I can only get through to someone to schedule maintenance or order parts. What can I do?

The Whirlpool Gold Series we purchased, to replace the older refrigerator, has far exceeded our expectations. The French Door setup was exactly what my wife had talked about. The saleslady at Home Depot, where it was the least expensive by $283, was very well informed. We went through the specs, colors, types of finishes, etc and picked the perfect one for my wife's needs and wants. The model performs well fully loaded or almost empty. She told a few family members and they went out and bought the same model, or next model up, as we did. To wrap it all up, "Buy this. It performs as well as, if not better, than all the rest."

Three years ago, 2008 we purchased a Whirlpool Gold refrigerator for our new house. Since we have had trouble with the ice maker and dispenser, we have had it repaired twice, the latest on Nov 31, 2011. We thought that perhaps it was only our problem. This past summer, we, along with some friends, rented a house in Water Color, Florida for a week. The house cost over $2M to construct and evidently they chose the same refrigerator we did, and guess what? They have the same problem. Just this week we were visiting some friends in Starkville, Mississippi and they had the same refrigerator with the same problems. Evidently this is a design problem and a poor one at that. I would neither buy another Whirlpool product nor would I recommend Whirlpool to anyone. I thought we were getting a quality product given the purchase price of this refrigerator. Indeed that is not the case.

I would not buy any Honeywell electronic water heater thermostat. Has failed two times. I have to pay for a new one to be mailed and for repair. A bad product from all the reviews. Honeywell is claiming they do not service it anymore and gave me a Sears telephone number. Servicemen have said it is a crap product and fails all the time.

Whirlpool Platinum Cabrio Washer wtw8240 - Ive owned this washer for two years. Worst two years of my life. Its leaked since day one. They have attempted to repair the leaking on 5 different repair visits (told me the nozzle that puts the water in the tub doesnt stop in time and it overflows on my floor). Finally it seemed to be somewhat fixed and then it started to sound like a freight train coming through my house. They determined the bearings were worn on my tub and had to replace the whole tub unit. Seven visits. I got one month out of it and it’s leaking again. I am now out of the extended warranty I purchased. This is ridiculous. Isnt there a lemon law on appliances? I know if a dealer attempts 4 or more repairs on your car for the same problem unsuccessfully, it qualifies for the lemon law. $800 for a washing machine that dumps water all over my floor and no one can seem to fix it. Well Im done, Whirlpool. Next time I will purchase a plain washer with no bells or whistles and it wont be made by Whirlpool!

Have a Whirlpool side by side about a year and a half old. Fridge started getting warm, so when I contacted the Whirlpool co, they informed me and sold me a year warranty to cover what the problem is and anything that would go wrong in the next year. The warranty is through Assurant. After contacting them, I found out they could not have a repairman out for another week. Wasnt happy, but nothing I could do. They found out the compressor was bad, ordered the part which showed up the next day, but could not come out to install it for another week. Getting more upset. Put it in and my fridge was hotter than before. Called and they could not have anyone out for (you got it) another week. The new compressor was bad. Ordered a second one, came the next day, and they put a rush on the repair so I only had to wait 4 days this time. Guess what, it still does not work. Had to wait another 4 days for someone to come out. So tomorrow is the day. We shall see will it be another compressor and another week to put it in? I never heard of any company stretching a repair over a months time. I am so angry with Whirlpool, Assurant and A&E repair company; you just dont know. I would not recommend buying or going through these companies. This is very unprofessional.

Purchased Cabrio washer in June 2011; in May of 2014 repairman said tub seal was leaking and new bearings were needed at a cost of $400. The washer was still working, but sounded like a freight train, very loud. My trusted repairman said to purchase a replacement, this time with an agitator (the Cabrio has no agitator). 2 additional points : the Cabrio took 63 minutes to wash sheets; other loads required similar long cycles, something they dont mention with new efficient washers. Also, agitators will no longer be manufactured in washing machines within the next 2 years. : (

I just bought my washer 3 or 4 months ago. It is the worst washer I have ever owned. Anyone that has ever done laundry knows you need water to wash clothes. My clothes are not clean and my whites are very dingy. I use the same soap (Tide) and the same bleach (Clorox) that I have used for years. If I can find someone dumb enough to buy it I will sell it and get a good one. I would rather go back to the old wringer washers than this one.

After 2-1/2 years we started having trouble with the spin cycle on our Maytag washer. We live in an area with no repairman. Whirlpool want us to pay just to talk to us. Now the timings off. It will not spin out.

What a POS. Havent even used the thing to cook a meal yet and already some chunk of metal fell out from the port at the top left inside the oven (behind the vent). It was clearly cheap pot metal. What else is this thing made out of?

We bought all new appliances Stove, Frig., Microwave, and Washing machine. The washing machine does not get the clothes clean. Most of the time it either does not put enough water in to get the clothes wet or it will not spin. We had it less than six months and had to call for a repairman and to this day it is not any better. The Frig. we bought is noisy and makes a high pitch sound that sounds like a motorcycle taking off. We had everyone over at thanksgiving only to find out the ice maker had stopped working. The microwave does not heat very well at all and at times if you open the door before it has stopped it continues to run. Everything was purchased at the same time from Lowes about a year ago. I will never purchase another whirlpool appliance.

I am sorry to have updated that review 2 years later. Whirlpool has actually contacted me after posting on their Facebook support group. I am not sure how it happened but I was contacted by their executive team who is WAY more professional and efficient than their support team. In a matter of days my washer was replaced and installed by a new one - the closet available to the model I had - I did not pay a penny and no questions asked even though the washer was out of warranty. So my answer to you is when you are stuck do your best to talk to the executive team!

I purchased my whirlpool washer on 01/24/2011 and I purchased a 5 yr extended warranty at the time of purchase. My washer broke down. I called the whirlpool co. After 5 mins getting through the phone prompts and another 30 mins on hold I finally spoke with a rep name Ashley who state that there was no account or record of my warranty. She connected me to another department where I spoke with Eva. I was advised that since the company that sold me the warranty was out of business whirlpool would set up an account for me if I faxed the information documenting my original purchase. I faxed the information, waited three days without a response. I called today went through the phone prompts and could not reach the reps I spoke with before. The reps today were not helpful and refused to even try to get me to the reps I spoke with before. I was advised that the previous reps provided inaccurate information.If an appliance comes with a one year warranty and a consumer purchases a 5 yr extended warranty should it be added to the 1 yr or is the first year included in the 5yrs? Wouldnt it only be a 4 yr extended warranty if that were the case? I am very disappointed in the lack of quality of my washer and misrepresentation that was communicated by whirlpool reps. At the very least they should answer the phone promptly and honor the commitment to repair products. This is the case number (**) I was provided the first time I called, but it is not recognized by the reps I spoke with the 2nd time. I was provided 866.368.6478 as a contact# and a fax#. I faxed my receipts to that number as instructed.

We got a french door Whirlpool refrigerator about 15 months ago. Model Wrf757sdem01. There were problems from day one. Serviced about 6 times by 3 different companies... Died again less than 2 weeks ago. Finally the store decided to replace it. Was under an extended warranty. We have been without a fridge for over 10 days. It has caused multiple problems for us as we are out in the country. We have to haul ice to 4 coolers... Wait on the new one (a Whirlpool). Plumber had to be called in and he has had 3 of this same model replaced! Years ago you could trust Whirlpool. Now apparently not. I hope we do not have to regret our replacement one which still is not installed! By the way the water filters have to be replaced to the tune of 100.00 a year. We are not going to use an icemaker or get water from the new one.

We purchased our Whirlpool refrigerator in 2010. A year or two after the purchase the side walls, draws, and shelves all started to crack open. We asked whirlpool to send new parts. They sent one and that cracked also. We will never buy from them again.

Purchased Whirlpool refrigerator at Lowe’s. Refrigerator would never get cold enough, so I exchanged with a Whirlpool Gold side-by-side refrigerator. After installation coffee was spilled behind refrigerator. I was unable to pull refrigerator out from wall to clean coffee spill from behind. When checking with Lowe’s on the 35th day, I was informed that Lowe’s 30 days warranty had expired and I would have to work directly with Whirlpool.I discovered it was very hard to communicate with Whirlpool; there was a problem that they only had on file the first refrigerator I purchased not the one I kept. The Whirlpool service rep did not seem very cooperative but with insistence they told me they would change my information to the correct model and serial number and a repair order was sent to a local service shop. The problem with not being able to roll the refrigerator out from the wall is that Whirlpool had changed their wheels to a tri-wheel support and there was not enough height on the single front wheel to lift the refrigerator to clear the screw down leveling stops on each corner. The service rep had no solution for the problem and had to call the Whirlpool service. He indicated he never was able to get assistance from that department. I told him I would talk to them as the consumer but they refused to discuss the matter with me, so I gave the phone back to the service tech. Whirlpool told the service tech to order replacement wheels of which I knew this would not resolve the problem.After two weeks, the replacement wheels arrived, the service tech installed them and as I expected they did not resolve the problem. I then requested the service tech to remove the rubber from the stops on the corner to allow for the additional required clearance and this solution worked. This is a very poor design for Whirlpool, but I accepted the results. Two weeks later I receive a phone call from the service business and they tell me that Whirlpool did not have the refrigerator model/serial number they worked on. Whirlpool was not willing to resolve the problem I had with them initially and the service business would have to bill me directly and was not covered under the warranty.At this point I lost it and informed the service business I resolved this model/serial number with Whirlpool before. Whirlpool gave them the authorization to work on the refrigerator and they would need to collect the fees from Whirlpool. I have purchased my last Whirlpool appliance mostly because Whirlpool makes it very difficult or refuses to talk to the consumer and it appears the quality is no longer there. Will Whirlpool become the next Kodak? With this kind of service, people will just quit buying from them.

The Whirlpool duet model wfw9150ww01 washing machine is a piece junk. After using it for two years, the bearing has gone out on it and it sounds like a freight train. It will cost $600 to repair it. We only paid $575 for it. What a rip off. Whirlpool makes junk only. Buy something else.

If I could give them zero stars I would. NEVER BUY A WHIRLPOOL GAS WATER HEATER! Our Whirlpool water heater Is 4 years old. Pilot light wont stay lit. A reputable plumber came out and said that the control knob is bad and to call Whirlpool to get part because its still under warranty. So I call and get nothing but a hassle. They tried to tell me that it was installed in a room that the installation manual says it not to be in. (Background here. The house was built in 1960. It is on a cement slab and its a prefab house.) The manual says Do not install in bathrooms, bedrooms or any OCCUPIED room normally kept closed. Now let me tell you where it is at. It is in a 5 by 3 boxed area with cement floor and walls to the ceiling with access doors to it and to the furnace which is also in this area. The access door to water heater is on the back side of a bedroom closet, access door to furnace is in a hall. So Whirlpool tells me that they cant give me the part Even if I pay for it due to some national fuel and gas code. They wont even tell me where I could buy the part... They said the only way they can help me is if I relocate the water heater or put in a ventless water heater. Our water heater is vented thru the roof of house... It gets plenty of ventilation. They wouldnt let me talk to a supervisor to complain... So this is why I am on here writing this review. I might add this is not our first issue with Whirlpool. Had a brand new KitchenAid refrigerator with ice maker. The ice maker didnt work from first day. After 3 techs and 3 visits it still doesnt work. Then also the compressor went out. If you want a better product and want good customer service then dont buy Whirlpool.Oh and one more thing. Our plumber also doesnt like Whirlpool. He said he had problems every time when he has to deal with them. He said its to the point when someone calls for services and tells him its a Whirlpool he just cringes. Now thats pretty bad. I just spent 4 almost 5 hours of my morning upset to the point of tears. With no results. Another note. I called my gas company. They said our water heater is in a safe place. If it wasnt they wouldnt be supplying gas to us. Live and learn. Done with Whirlpool.

Replaced the “brain” twice. No hot water for 2-4 days each time, waiting for part to arrive. Now I have to replace the nylon drain valve because it won’t shut off. Gonna use brass replacement. Fortunately I have it drain to a sump pump so house isn’t flooding. Don’t buy Whirlpool water heater from Lowe’s unless you enjoy this kind of thing. Consolation: the folks at the help line always answer the phone and are knowledgeable. And they’ve heard these same complaints over and over. One guy even said to buy AO Smith as they are made in Tennessee instead of China.

This washer never worked right. It simply mixes the clothes up with little water. A real piece of crap. See the 2000 other complaints. Time for class action suit.

We purchased a Whirlpool French Door Refrigerator in December 2016. About 3 months later the back panel was frozen preventing it to cool. We unplugged it and called customer service. They sent out a repairman, but by then it had thawed out. He told me he couldnt fix what he couldnt see, but he didnt even check it out. Two months later it did the same thing. Then he said I must have left the door open. He made me look stupid. During that year he came out 4 times until he finally changed all parts. We kept telling customer service we wanted a new one. After going back and forth with them they finally are reimbursing us, but they charged us $300.00 because we didnt want another Whirlpool product... now we found out they have the worst ratings and we certainly had a very bad experience not to mention all the food I had to throw out because of it. They did not care at all. So please do not purchase any Whirlpool products. I would not recommend that product to anyone.

I have had my Whirlpool gold series dishwasher for approximately 10 years and it still does a great job washing my dishes. Recently, I found out if I forget to put a dish into it I would have to start the dishwasher all over again rather than it taking up where it left off. Also, the interior is badly stained and unable to clean it.

The electric range was purchased June 2011. In June 2012, I purchased the extended warranty from Whirlpool (or their agent). The range is located in a summer cottage, so it has minimal use. I cleaned the self-clean oven last week after carefully reading the manual. Manual did not state to remove the chrome drip pans on the top, just “remove oven racks and storage drawer contents”. The oven cleaning caused the right rear burner pan to turn bronze/black. I called Whirlpool. I was referred to Warranty folks who told me they will not cover it because it is cosmetic and referred me back to Whirlpool (as it was WP instructions that were incorrect!) I called Whirlpool and they will not replace the chrome pan. I can purchase one. This is not my fault as aforementioned. I have been a Whirlpool customer for years. I will never buy another WP product. If they cannot write the instructions correctly, it makes we wonder about the product.

Dont buy. Purchased over the range microwave. Service order less than a week after install. Heats unevenly. Burns center of bacon consistently without fully cooking ends. Popcorn pops half the kernels yet Whirlpool says nothing wrong with product. Well within 1 year warranty but had to pay for service call cause Whirlpool determined microwave was operating as manufactured. Laughable! This company does not stand behind their product or their customers. Never again will I purchase a Whirlpool product.

Water filtration unit was leaking only when someone got water. It pooled into the bottom of fridge and ran out under the fridge and because of the slope of the floor was running back towards the wall. We didnt notice until our laminate wood flooring was starting to swell up. It was probably leaking since the day we bought fridge brand new, but took us 4 months to notice. Whirlpool said they will not fix our flooring, only the fridge. We had to make a homeowners claim which we did. When the contractor moved the fridge back after replacing all flooring it starting leaking from the ice maker unit. Only when the ice tray filled it would gush out water. Our flooring is now ruined a 2nd time and Whirlpool will not fix the floor. Repairman said that Whirlpool used rigid parts in the water and ice maker units and tons of people are having the same problem. Since there is no flexibility in these parts they break when the fridge is moved. Whirlpool sucks and I am fighting with them and Lowes to get this fridge replaced with a non Whirlpool appliance. I will never buy Whirlpool again.

Purchased Feb 2013 - worked okay until one month ago. Now stalls in the drain and spin cycle. The rotation of the drum sounds awful, makes a loud grinding noise. I tried doing the diagnostic reset of holding the Temp button in for 3 sec, release, 3 sec more but that didnt work. Also, I have noticed clothes are DRY after the Wash cycle! Managed to interrupt the wash and unlock the lid and was very disappointed. This is not a good quality piece of equipment. This seems to be a very common problem. How unfortunate.

My son purchased the Whirlpool 2 door w/ icemaker about 3 years ago. Twice weve had a repairman here. Yesterday was the 2nd one. He tried 3 ways to get liquid to go through a round coil I could see at the back. He said the problem was between the two back panels (back of fridge & inside wall) where there was a tubing to release the water from defrost cycle. It appears to be a manufacturing problem. I am very upset! It should be replaced at the very least.

My parents bought a Whirlpool washer machine and the machine was fine for the first two years, then water started leaking from the bottom of the machine and no one has yet to fix the problem! They have the worst customer service department. The A&E worker who came to my parents house smelled, wasted a bunch of time working on the machine and didnt fix anything! The A&E worker visited my parents house over 10 times and the problem still wasnt fixed! They (worker) have ordered parts after parts and still water keeps running from the bottom of the machine! Someone, please help and cut Whirlpool from the stores! Ive spent almost a whole on the phone trying to help out my elderly parents! Its ** and a lot of headache! Never use Whirlpool; theyre all crap!

Never again will I purchase any Whirlpool product. I was seduced into purchasing a Whirlpool dehumidifier by the sale price at Canadian Tire. Big mistake! It worked as expected for four months before all the refrigerant leaked out - we found this out later. I contacted Whirlpool and was told I could take it to their authorized service depot (a 50 minute drive from here) for repairs. I did so and was charged $44.80 for them to troubleshoot the unit. Two weeks later they told me that the refrigerant had leaked out and it would cost $563 for repairs. For a $200 unit!! Get serious! I pointed out, according to my Canadian Tire receipt that the warranty was for 5 years on the compressor and sealed components. After further collaboration between the repair depot and Whirlpool, I was told that my warranty is not with Whirlpool but rather with the company that produced the unit for Whirlpool, namely Hisense and that the Whirlpool repair depot did not do warranty work for Hisense. I then had to fax the technician report to Hisense to get an authorization number for a replacement unit from Canadian Tire. Once armed with the authorization number, I had to visit my local Canadian Tire store and pick up the replacement. That unit worked well for about nine months before it failed. Considering service depot charges and all the driving involved, it cost me something like $100 for a warranty replacement (not including my time). No more fooling around with this junk. I just ordered a Kenmore dehumidifier. Hope that one is a better investment. I see now that Canadian Tire no longer sells these units. Maybe they figured it out. Judging from other Whirlpool reviews, it seems I am not alone in my views. My recommendation - stay away from Whirlpool!

I love the large capacity of the washer. But something is turning my whites YELLOW! I have never had this problem in 40 years of washing clothes. All of my whites come out yellowish and I am getting what could be rust stains on heavier cloth (white denim). Also, I regularly used the soak setting on my old Whirlpool. That setting is not available in the Cabrio. I have tried catching between cycles and the drum is constantly emptied. I wish Id read these reviews before I bought.

In 2011, I bought in Croatia, for the start, 2 washers (model 3LCHW9100WQ) and 1 dryer (model 3LCED9100WQ) and opened the first self-service laundry in Pula, Croatia. Since the beginning, I had problems with the gum (black). After the washing cycles, you could see black lines on the laundry. Whirlpool Croatia denied that the gum can be the cause. After two months, they gave me new gums, but the problem still exists. After 5 months of work, the first malfunction on the washers started. The biggest problem is that it took and still takes them up to a month to repair them. And these problems I have ever since. Also, the error codes never showed the correct malfunction code. In global, if I take that I have these washers and dryer for about a year, they were out of function for more than 3 months. The warranty expired in April 2012. On these reasons, I cannot recommend any product of Whirlpool, and I have to change to another company to buy more washers and dryers.

Purchased my first Whirlpool refrigerator, model WRF989SDAM00, in 2012. Six service calls later, Whirlpool replaced it with the same exact model. I am now on my 4th service call with the 2nd refrigerator because of dripping ice maker, fan going out in freezer, condensation continually dripping on everything in the refrigerator. Finally, last week, I had enough & wrote certified letters to Whirlpools corporate offices, the service company they sent out to fix it, which was a nightmare by the way and the Better Business Bureau. I am still without a working refrigerator after two months!!!This is two lemons that Whirlpool has sold me in less than two years and the service has been horribly unacceptable!!! I am at my wits end. Today I wrote to the Attorney General. Whatever you do, DO NOT buy this model refrigerator!! It has been a nightmare!! !

If you are in the market for a new refrigerator, STAY AWAY from Whirlpool Top Freezer models. Mine just failed after only 5 years and Whirlpool will NOT do a thing about it, except ask, Did you buy the extended warranty? The compressor in my refrig was made in Mexico by a company called Embraco. I used to work for Whirlpool and these compressors were garbage then, and I guess still are, in my opinion.The 5 year sealed system warranty was removed from these refrig years ago and I can only assume this is why. If you want the 5 year SS warranty, buy a side by side or French door model. Just be sure it doesnt have an Embraco compressor on it! And while I am not a believer in them, planned obsolescence dictates you probably should buy the extended warranty/service plan for such a purchase. Dont rely on positive past experience, even for a company like Whirlpool. Their gold ring of promise emblem is very tarnished for me now.

I love my Whirlpool 4.7 cu. ft. top load washer because it has a pretreat station that is super handy for pretreating stains in a handy little place. The agitator is stronger than my old washer and really gets my clothes cleaner. Its also very quiet and easy to use all the buttons. The best feature is the deep water fill that you can select for more water.

I was searching online and stumbled across this site. Funny that there were so many complaints about the console on the ovens, considering that my issue was with the console on a dryer I purchased. I have only had the dryer a year, and it stopped working. There is nothing else wrong with it, no codes, no problems with the lights, or anything else. A technician came out and found that it was a small plastic and metal button piece that helps the press here: spot on the dryer panel to connect to the start button on the console. The little arm had broken and the switch no longer worked.Figured we would have to purchase a new button. NOPE, apparently we were told that we had to purchase a new console (over $200 dollars, close to $300 with shipping)???!!! We were also told that wear and tear can cause the issue. Wear and tear?? On a dryer thats maybe run once a week for about a year? Try again, I think I need my boots because it sounds like horse** to me. I think I will pass this information along to people I know that are technicians so that they can let people know not to purchase from this company because they obviously arent going to address the situation. I think I might also utilize social media to let people know so that they dont have to go through this much aggravation. I certainly dont know what we are going to do, since it took me a year to pay that dryer off, I cant afford another dryer at this time. So unfortunately with a new baby on the way, you wont get any sympathy from me if your company takes a character hit.

Bought this refrigerator in 2018 and ice maker went out 2x, then compressor went out and waited 4 weeks for part. Now the refrigerator is broken again and not cooling. Dozens of other reviews indicate the same issue with this model. It’s clearly a defective model. Customer service in Tennessee are very friendly but my refrigerator is still not working. Whirlpool French door - wrf954cihm.

I bought a pair of Whirlpool front loading washing machine and dryer on May 23, 2011. The Duet Steam washer model is WFW9640XW, dryer is WED9470WW. Their high retail price was $1125 each. I did not pay this for them. I thought I got a great buy at Lowes for the price I paid, plus their 4-year extended warranty. Whirlpool used to be a very high-end appliance manufacturing company. Now, all they put out the back door is junk. I would advise not to buy Whirlpool front end anything. My washing machine started making noise about 2 weeks before I reported it to both Lowes and Whirlpool. The noise sounded like bearing not being lubricated, which that is what it ended up being.The noise got so loud that even with all my very expensive electronics (my home entertainment ctr equipment) I could not hear the TV which goes through an expensive Yamaha AV Receiver and those expensive Infinity speakers 7 channel system. The main bearing for the wash drum assembly was bad. After two emails and several phone calls to both Lowes and Whirlpool, Whirlpool was going to send the so-called re-engineered drum assembly. The style I have is 3 parts; the new one according to Whirlpool is one part, but if they put the same bearing in, youre going to end up with the same problem in another year. I live in a condo of just over 920 sq. ft. so really there is no room to repair them in my home, but that is what they are going to do. I will be getting the new drum assembly delivered to my condo and have the repair company doing this dirty job in the middle of my living room.Living in a condo, I have a small utility closet next to the kitchen where the furnace, hot water tank, and washer and dryer are. The closet needs to have some areas cut out with and installed two small hinged doors on each side, so if anything ever needs to be repaired or replaced, there would be a little bit more room to move items in or out. The problem getting the washer out is getting the dryer moved so you can disconnect the electrical plug, cold water hose for the steam, plus the vent hose. First, you have to get to the water valves which are very hard to reach. Because of the way cluster housing is made, they squeeze things into very small holes like the faucets and drain hose are located. I was asked by the repair person if I could help him lift these items out of the closet. I have had 7 fusion back operations and #7 left me in constant pain that I take a narcotic drug for pain daily. So, I called Whirlpool back and said the repair people were only going to send a tech. I was told that it is a two-man job: one tech and one helper. So Lowes needs to authorize two people since Whirlpool is sending the new drum assembly for free. I wish I could have gotten a new washing machine with the so-called re-engineered drum assembly. I am still probably going to have to squeeze between the bulkhead (wall) and the washer and dryer to disconnect everything since I am a small person. If I wasnt retired, I would have bought a different brand front loading washer and dryer, probably Bosch and took the loss on these piles of Junk. I love my country and do my very best even as hard as it is in this day and age to buy US. I served my country in the US Navy during the Vietnam War, just to see the civilians willfully buy Asian everything. So now, we have 4 Asian nations that own this country. I dont know why Whirlpool changed from a company that you could trust their products to a company that doesnt give a damn what they put out the back door. These companies still havent gotten the clue why folks buy goods from other countries. I think they need to open their eyes, but I guess with Whirlpool still being a company that is selling a very large number of appliances and making money off of us, suckers, they dont need to change. The only way they are going to change is if folks stop buying their junk.

I bought Whirlpool Cabrio washer two months ago (Model number : WTW7300DW0). They indicate washer use less water and clean better, but that is not true. Some clothes on top of the load were not even getting wet and clothes smell bad after washing. Even worse is that clothes got holes in many places and some clothes were totally destroyed after washing. In just two months, I have to throw away many of my towels and clothes. I dont believe this kind of washer should be sold again. This should be a recall to give us a replacement ASAP and remove any products still in the market. There are many complaints online, I hope someone will stop this and do the right thing.

Just cleaning the outside of our piece of ** oven. Must have hit either the on or off button to lock because the damn thing locked. Tried unplugging it, pushing all the buttons suggested on these websites, etc. Hell, even tried to call Whirlpool, where I just talked to a computer. Lesson learned: Whirlpool wont get our business again. Period.

I purchased a brand new washing machine and had service come to repair the machine approximately five times within the first year. Every time the machine was repaired, it was for different reasons. I contacted the main office and spoke to a woman named Sherry who is a supervisor and she was very nasty. This is a brand new machine and I feel that it should be replaced with a new one. Sherry said that there was nothing she can do for me. Is there a lemon law for appliances? The machine is used for my son and me only. I have all appliances in my house by General Electric and this is my first and last experience with Whirlpool.

WRF989SDAF 29 Cu. Ft.. Weve had nothing but problems from this refrigerator. Water filter stopped working after 3 months. At one year, the left corner froze over and created a big bulge and repairman said it was a recall for a part and he had to completely dismantle the left side of the refrigerator. At one year 3 months, the ice maker started leaking water and all the ice melted and ruined our hardwood floors while we were on vacation. At one year 6 months, the freezer stopped working and we had to throw out hundreds of dollars in food. Along with the freezer stopping, the ice maker stopped as well and the water dispenser starting leaking again. What a nightmare this refrigerator has been!

We owned our Whirlpool Gold refrigerator GS6SHEXNL00 for 23 months when our electronic control board went out resulting in the light and interior temp display to go out. I called Whirlpool and they told me the control board was not under warranty. I subsequently replaced the board at cost of $156. This morning, 7 years from when I bought the fridge, the control board went bad again. Amazon now has a replacement board W10135090 for $67. There are thousands of complaints regarding the Whirlpool electronic control board, which Whirlpool just ignores. This should be a recall item. I will not buy another Whirlpool product.

After 2 months of owning this fridge (Whirlpool Model WRF993FIFM) it started making a horrible buzzing noise that you could hear all around the house, both ice makers stopped working, and it wasnt cooling properly. After three technician visits, and of course having to miss work to have the technicians come to my house, my fridge still doesnt work. The most recent visit today was from 2pm until almost 8pm, yes seriously 6 hours, and now the noise has gotten even louder and my ice makers still dont work. AND after the tech left, my carbon monoxide detectors were going off for almost an hour. We had to open all of our windows and sit outside to not DIE of carbon monoxide poisoning. So beyond livid with this situation. Its been a month since Ive had a properly working fridge. Whirlpool needs to do right and fix this situation. I will be calling tomorrow first thing.

Our 2.5 year old Whirlpool top loading clothes washer started leaking from the bottom, enough to form a sizable puddle that ran under the dryer all the way to the wall. It was still under warranty so we called the company and they recommended a repair service. Guy came couldnt really identify the exact problem but said hed order parts to stop the leak. That was 6 weeks ago. He cant get the parts despite us calling about every week to see if the parts came in. So for the last month weve been taking our clothes to a laundromat. There seems to be no end in sight to this problem. Seems stuck between Whirlpool and the repair service and were the victims. And, oh yeah we got a note that says our warranty is ending soon.

Whirlpool WRF993FIFMOO: Refrigerator Problems: the doors do not close, both ice makers went out, The computer on the filtration will go off. Refrigerator had problems maintaining temperature since 8.12.17. The refrigerator no longer works. This is my second unit since 11.09.16. It came from nfm.com.

Two days after the one year warranty ran out on our front load washer it started making a terrible noise. Of course the Whirlpool warranty was no longer in effect. The good news I was sold an extended warranty from Nebraska Furniture Mart. Called the Service Provider and was told they will only service the washer if it is not working. After several more calls they scheduled a service call in 10 days. We are a family of four, yes no washer is a problem. Finally the technician showed up and said the main bolt holding the drum assembly in place had broken off. He would have to order the bolt. It is now on backorder for 3 weeks. No washing machine for 4 people and now nearly a month is a pain. Not only did my calls to Whirlpool do nothing but the calls to the third party Warranty Company have been very frustrating. My call to the salesperson at NFM was very helpful, but didn’t help get our washer fixed. This is our second and last set of Whirlpool laundry pairs in less than four years.

Worst service ever. This is my 4th refrigerator (I have 2 homes and moved a few times) and I have NEVER heard of a compressor going bad in 8 months. This was a new fridge, and all of my food went bad along with my infants milk. I cannot express how upset we were, and Whirlpool told us that they cant do anything for us, and it was just something that happens. Basically, they told me, Sorry for your loss... you should buy a longer warranty since this is not covered if it happens after a year. This is Whirlpools way of telling me, we dont care if you use our product. I am amazed that they wont give us even a credit for what happened. NEVER BUY WHIRLPOOL.

This is truly a piece of junk! My water heater is 2 1/2 years old and the pilot light will not stay on. Was told that I needed a thermal coupler and paid $30 for shipping. Installed it and still the pilot light will not stay on. Was told again that I needed to replace the main control. Another $30 for shipping. Had that installed and the pilot light stayed on but no hot water. The light was blinking 4x (temperature too hot). WHAT!!? ALL I GOT WAS COLD WATER! Now I was told I need to replace the temperature sensor and they wanted another $30! I told them to I was going to junk it and buy a different brand.

Its a very well build dishwasher. Its quiet, really do a deep cleaning and make it easier to leave the kitchen clean after dinner with 2 kids its something that I need, Its not pricey either like other brands.

We moved to a new house Nov. of 2012 and I went to Lowes to buy a new refrigerator. The last refrigerator we bought was a Maytag. It was a LEMON and probably had every part replaced because we had the warranty. At Lowes I thought the Whirlpool Refrigerator would be a good choice. We didnt purchase the warranty, big mistake. After only 4 YEARS, the refrigerator is DEAD, not in working order and would too expensive to fix says our reliable repair serviceman.

I have the same problems as the ones listed in complaint section. I bought 4 Whirlpool products at the same time: refrigerator, stove, and the Whirlpool duet. Washer is a front loader. We have had nothing but trouble. The company we bought the machine from exchanged the washer for the same model because the electrical was bad and the parts to replace were back ordered for more than 3 months. We are now having problems with the exchange washer. This time it is the same as the engineer remarked in his complaint the bearings are bad and it sounds like a jet taking off. It’s that loud.I went down to the place of purchase and I am in the process for the repair. I have a feeling this will not end well. Whirlpool, if you call them, gives you a run around or tells you they dont have you listed in there computer. We dont have the money to replace any of this. This new machine is only 9 months old. Whirlpool is making a killing off of fixed income people and the working class. You tell me who can afford the cost of that kind of repair or the cost of a new machine that only works for a couple of months. Why is 60 Minutes not on them like a bad smell?

When you buy a global brand name you expect it to work the first time around. If not, then you expect to have it exchanged not repaired. The microwave did not work out of the box. They made me take it to the shop for repair. I would have expected an exchange for another one and an apology from the quality control guy who should have checked it. Apparently Whirlpool (Mexico) doesnt give a rats ass about their customer base. Its all about getting as many units out the door with poor assembly and no QC.

Our Whirlpool 40-gallon electric hot water heater, purchased in 2008, has performed fine, until today when it flooded our basement and, of course, did not provide hot water. As the paperwork says, it has a 12-year warranty. What options do we have for repair or replacement, preferably replacement?I was unable to contact anyone on the 877-817-6750 number due to the bad weather. The model # is EE3J40RD045V, the serial # is 0742130246, and the product # is **.

I purchased this LOVELY top loader on May 19, 2012 - the lid is broken and wont stay up. I am 4 ft. 11 inches and I need a stool to reach the clothing at the bottom. Kind of hard to hold up the lid and scoop clothes with the other hand!!! Today, I discovered it is rusting from the inside out!!! From what??? Pulled it forward to clean the floor underneath and discovered it has rusted and corroded even on to the matching dryer - white finish!??! Guilty by association! AAAHHH!!! I wish I could upload the picture! Whirlpool and LEONs warranty - they have some explaining to do.

I purchased a Whirlpool oven and stove from hhgregg. The refrigerator is at best OK. The stovetop is easily scratched and looks horrendous after just a few months. Cooking controls are far too high for slow cooking. Customer service is terrible. Avoid, purchase another brand. You will be much more satisfied.

My Whirlpool washing machine is really easy to use. It is a mid-range machine but it has all the bells and whistles. Its a joy to use. It gets my clothes nice and clean. It does a great job. I would definitely buy another Whirlpool washing machine.

Weeks ago, we received a new refrigerator from Whirlpool. Never really got down to temp. They replaced the compressor and still does not work. You would think a company like Whirlpool would replace it. That is a joke. They want to try and repair it again, another compressor? Now I have thrown out the food in it and feel like Whirlpool could care less. DO YOURSELF A FAVOR< DONT BUY ANYTHING MADE BY THIS COMPANY OR THEIR OFFSHOOTS.

I purchased a washer from Whirlpool through Home Depot on August 7, 2014 and on Dec 31st, 2014 the washer broke. I called Home Depot and was told to call Whirlpool since I was still under a year warranty. After numerous calls I was referred to Advantage |Appliances, a company that provides repair services for Whirlpool. After a week the technician showed up and briefly inspects the machine to conclude that there were two problems with the machine: The controller is defective and there might be another problem since the water is not draining. An order was placed for the part and another week went by with still no part. I called the corporate office only to hear that it might take 5 to 7 days to receive it. In the meantime I had laundry piling up. I was forced to go to the laundromat with one arm in a cast and a painful lower back. I finally received the part on Friday and the technician arrived on Saturday to install the part and then announces that she was willing to fix the water pump but had to get paid in cash since this was not included in the warranty. Now mind you! This woman knew about the problem from her last visit but made believe that it wasnt a problem. Advantage Appliance makes money by extorting their customers out of money. This young lady stood there without blinking asking me to pay her $89.50 to do the job she was suppose to do in the first place. I purchased an extended warranty from Home Depot only to find out that they would not be able to do anything since I was still under warranty. I have never been so angry and want Whirlpool to take responsibility. I am sitting with a washer half full with water and no one is stepping up to do something! Whirlpool is disgusting! The corporate office was not friendly or nice about this situation. They dont care! Why do businesses like Whirlpool get away with this? This is not acceptable.

My best advice is save your money. Better off washing by hand. Bought a new RV that had Whirlpool washing machine. Used it twice and now it doesnt work. Whirlpool parts back-ordered till another month or more. I asked for replacement and they said sorry, our warranty only covers repair. We will not replace it. WOW What a CRAPPY Company. Dont even get me started on how many times you have to call their customer service to even speak to anyone. Im on my 28th call, their on hold keeps hanging up on you, or just says, Sorry we are busy, and then hangs up on you. No place for message or anything, just Bye! If anyone ever took my advice, Id hope this is it. DONT buy Whirlpool.

Bought a Whirlpool Gold model GI6SARXXF04 less than two years ago and have already had three problems. The first was a faulty main water inlet hose that dumped water all over the kitchen floor. It was still under warranty so I didnt have to pay for it. Now have two additional problems. About two months ago there was a puddle of water under the refrigerator every few days. I finally figured out it was ice build up in the bottom freezer chest that melted that caused the water leak. The second issue is that the ice maker just stopped working. It had been working great this whole time and then suddenly it just stopped making ice. I contacted Whirlpool and they will cover the repair for the defrost issue but not for the ice maker. Gee, thanks, way to backup your product. Im guessing the reason they dont backup the ice maker is that its probably the more expensive repair. Like many people here I also will never buy another Whirlpool product again, regardless of what it is. Theyve shown me that not only do they produce inferior products, they also arent interested in customer satisfaction.

I am a Licensed Plumber in Oklahoma, have been for 25 years. Our company will no longer work on Whirlpool water heaters, heres why. I diagnosed a water heater that the pilot would not stay lit, the thermocouple was bad. Whirlpool Tech Support told me to go to Lowes and buy the parts and send them the receipt and they would reimburse me. The customer was furious that I charged them for the part and I told them when I got reimbursed, I would send them the money. Well, I not only never got any money from Whirlpool but I never got paid from the homeowner who was mad at me and I didn’t even sell it to them. Beware, buy Rheem.

Purchased a Whirlpool hot water heater from Lowes. Heater has 6 year warranty. Hot water heater is 1 year old and the pilot would not light. Contacted Whirlpool warranty department to what the failure cause. A new control was sent and replaced by a qualified journeyman plumber; still not working. Called whirlpool warranty department, told control valve must be faulty. We have gone 5 days with no hot water. I am not waiting another 5 days to get hot water. I am having the plumber take out this worthless Whirlpool heater and haul to the scrap metal business. That is where I should have sent it from the get go. Dont purchase a Whirlpool product. The money should be spent on a product that works and will last.

I purchased the Energy Smart Gas Water Heater about a year and a half ago, intending to install right away as part of our upgrades. Just now, I was able to install this replacement to our 30-year-old water heater that was showing problems. When trying to start the unit, I kept getting the response that the lower sensor unit failed. We contacted plumbing companies. We were told they would not work on any Whirlpool models purchased from Lowe’s, because they were the worst hot water heater ever made. I called Whirlpool support. They wouldnt put me through to a tech support person until I was registered in the system. I gave up trying after many minutes of frustration.

Stainless steel, easy to adjust, cools very well installed in a RV instead of standard RV fridge. Took a little bit of carpenter work to make Whirlpool fit but well worth the effort. The only problem I have with the fridge is that whirlpool wont honor the warranty because it is installed in a RV.

We bought a Whirlpool washing machine, and what a mistake! I just got off the phone with their customer we dont care department. It spins everything into a tight ball so when the clothes come out of the washing machine everything needs ironed, even permanent press. It also changes the water temperature. I like to wash some clothes in cold water, but the representative at Whirlpool told me it will sometimes add hot water to make the water warm. I am hoping this review will save others from purchasing a Whirlpool washing machine. We will stay clear of all of Whirlpool appliances due to the problem with this washer and Whirlpools lack of concern of an inferior product!

I have just had one of the worst experiences with any appliance warranty repair service of my life. I rarely complain but strongly feel the company needs to make some changes. They have no repair folks less than 50 miles away from the dealer (and my home). Their refrigerator was sold to me with the understanding that such a service was available as part of the purchase price. Ha! The repairman referred wiggled out of the time assigned to him. Another repair referral will take weeks. The unit is a piece of junk and is malfunctioning in less than a year. When, and if, any repair person comes to my home they will find it in the garage with the rest of my junk.

Our experience with the Whirlpool Duet Steam washer is the same. Weve had ours about 2 years and have replaced a sensor and the rubber boot (both in the first year) and now we too have had the bearings go out. Weve called Nebraska Furniture Mart and Whirlpool. No one really cares. Its unbelievable that $1800 is down the drain and its acceptable! What are the steps for a class action lawsuit? How about getting some social media involved to get Whirlpools attention? It worked with Netflix and Bank of America. They had to finally listen to the public. So frustrated!

I bought two Whirlpool (Model: bfg1j4o4t3nov4o) natural gas water heaters. The pilot light would go out to so I re-lit it and sit in the attic until the water got hot and the burner go out. But before the burner went out, I could see the flame go from blue to yellow and hear the water dripping down on the burner. So, after the burner goes out, the water would drip down on the pilot light putting it out.They sent me a thermo coupling for free but that was never the problem. The problem is that the water heaters are poorly insulated which causes the water to drip down on the pilot, putting it out. To make a long story short, no part they send will fix these heaters. I have a GE heater in my house for 20 plus years and it is still kicking. I should have went back with that same heater.For some good news, I got my money back from Lowes. I raised so much hell in that store that the manger gave me my money back just to get me out of his store. I made them realize that all we want is our hard-earned money back from a product that does not work.

Last year I purchased a Whirlpool washer at the suggestion of a friend who works at Lowes. It was dented and reduced, but my 20 year old Maytag, although still chugging away, was due for replacement. Am I sorry I did! My husband has recently broken his hip and we were caught in Hurricane Matthew just 1 day after I brought him home. We were forced to evacuate. Upon returning with a mountain of laundry, I found my washer lock light blinking although the washer had not been running when we lost power. I tried opening it but could not. I unplugged and reconnected power to no avail. I called customer service only to find we had to wait 2 weeks for a Whirlpool repair person. He arrived yesterday (Oct 26, 2016) and charged $95.00 to tell me this was an almost universal problem with Whirlpools and the company was aware of it. He called this morning to tell me the required part would cost $495.00! The entire washer cost approx. $500. He stated that he thought Whirlpool should have covered the cost as it was not far out of warranty and a known defect, but he could not get Whirlpool to assist financially. I tried calling myself for an explanation of the fact that they knew these machines had a defective part and yet they sold them. I got a song and dance from the rep. Although my husband was unable to help and I am a 65 year old woman, I went out and bought the cheapest machine I could and manhandled it home and connected it. It is afternoon and I am on my 4th load of well overdue laundry, no thanks to Whirlpool. I intend to make this story public through every internet forum I can find. I have a large extended family and friends and I will make sure they do not purchase Whirlpool appliances if they are looking for a good product and good customer service. I will also be sure to never buy a Whirlpool appliance again.

Sounds crazy, but the outside of my stainless steel door is all dented. I live alone and one day noticed that it looks like someone body slammed my fridge. Is there air in the door panels that could be escaping or something like that? Anyone hear of this?

Im so disappointed with this product. Its only a couple of years old, which seems fairly new as my old washer was over 20 years old when I finally got rid of it because of the noise it was making! First, the Cabrio stopped draining and spinning, even though the display showed that the cycle was done. Phoned Whirlpool, and the best they could do was send out a repairman - at our cost, of course! We refused, and kept using the machine - put it on for an extra drain and spin. Then, it stopped working completely! My husband hauled it out to a repair shop and was told it needs a new motherboard at a cost of $400 plus labor! This was an expensive washing machine, and I feel Whirlpool should offer its customers better service! I guess we need to buy a new machine - definitely not Whirlpool!!

I hate this machine. I stress whenever I have to do laundry. The worse machine I ever owned. Stay away from it. It is a total rip off... I wanted to replace my front loader machine with a top loader. Based on good reviews at the time I purchased the Cabrio. Nothing gets clean. The detergent stays on the clothes and unless I use the Bulk senor. Otherwise I get horrible white marks on all the dark clothes. I cant even get the marks off with a wet rag. So washing only a few items I have to use Bulk. The sound is so bad from the machine, my dog runs in the closet and shakes. I feel so bad for her. How can a popular name like Whirlpool make such an inferior product? They dont even stand behind it. Customer service stinks. Never will I buy a Whirlpool product again. Now, I am trying to save up to buy a new machine. Shame on you Whirlpool.

I bought a Whirlpool water heater from Lowes. I had trouble with it from day 1. It never worked correctly. Their service department is terrible. All they want to do is sell you extended coverage policies on it. Every time I have it fixed, its never covered, and I have to pay again. You will be sorry if you buy a Whirlpool water heater.

My very expensive Whirlpool refrigerator thats three and a half years old broke down before Thanksgiving 2020. I am not able to get parts until after May 18th 2021. After calling numerous times and spending lots of time on hold I was told February 11th by Whirlpool that they had the parts in stock and they gave me a price for each part. Then they connected me to the parts department where they told me they dont have two of the 4 parts that I need. The price that they gave me for the same parts with a lot higher than what they told me at whirlpool. Whirlpool customer service was terrible its as if they dont give a damn. They just dont care.I cant believe its going to be 7 to 8 months to get parts for a three and a half year old refrigerator. I have fallen down my basement steps where I have a small very very old refrigerator twice carrying food up and down. Spreading mustard and sour cream all over my carpet my stairs my walls. Not to mention the fact that I have bruises all over my body. If I were you I would not buy a whirlpool. Its going to cost over $600 for the parts replacements that is if I can ever get them. Im going to have to break down and buy another refrigerator. Remember Whirlpool customer service is terrible and you can just forget about getting the parts.

Fridge is over 20 years old. Definitely got money worth. Need to replace all appliances soon??? Which model next. So many models to choose. Love one with freezer on bottom.

We bought a Whirlpool Cabrio 2 years ago and they are an absolute piece of junk!!! There is only 2 people in our family so its not like we are washing big loads. It doesnt get my clothes clean and the clothes stink. I have followed the directions on cleaning the washer and it does not good. Now my clothes are soaking wet at the end of the cycle so I have to put it on drain and spin just to get most (not all) the water out of them. And when I take my clothes out, they are just as dirty as when I put them in. Called a technician and its going to cost over $400.00 to fix. This is nothing short of robbery!!!! This machine is a piece of junk. I read over 500 reviews on this washer and they all had problems that cost as almost as much as the washer cost to repair. There really needs to be a recall or a class action lawsuit against Whirlpool.

In June 2010 my wife and I bought a new Whirlpool water heater (model ee2h50rd045v). As I have fairly extensive experience in both the electrical and plumbing areas (was head lab technician for an aquatics lab for 7 years and worked with maintenance on a farm for 10 years), I installed the unit myself. Two months later the motherboard fried. Whirlpool sent me a replacement and all was fine. Six months after this the motherboard fried and set the unit on fire. Luckily I was home and caught it before it got out of hand and the circuit breaker had tripped when this happened (the circuit breaker saved the house).After I had ripped the smoldering unit out of the garage I immediately called Whirlpools Customer Hotline and told them what happened. They said they would send me replacement parts. I reminded them that the motherboard had fried once before and that this time the unit had almost cost me the house. I also informed them that I have now worked for Lowes for 4 years and I am responsible for selling their product (in addition to other brands). The lady stated all they could do was send me new parts and the problem probably was with my circuit breaker. I informed her the circuit breaker was tripped so the problem was not there. She reiterated that all they could do was send new parts.The next day I started to remove the control panel and motherboard to find that the plastic had fused itself to the frame and insulation. I called the customer hotline and spoke to someone new and informed them about the new problem with the melted plastic. I was told that the melted plastic could be scrapped off safely and that since the problem was not the circuit breaker, the problem must have been how the wires had been spliced from my conduit into the water heater. The gentleman then proceeded to tell me how to do it in violation of Maryland code and told me he would have replacement parts sent to me. I checked with a certified electrician to make sure my wire splice had been done in accordance with code and he verified I was correct.I then had a Department Manager call Whirlpool. He was given the same runaround and told the parts would be mailed to me. He was also given the story about how the malfunction was due to the wire splice being too tight. He then asked to speak to the representatives supervisor and she told him she would not transfer him over to her supervisor. I have forgotten to mention that 2 months prior to this, a Whirlpool water heater (same model) had been returned to my Lowes store within the 30-day purchase window. The unit had caught fire. Since I had had problems with my unit motherboard at this point, I took that unit apart to see what had caused it. The problem started with the motherboard in that unit also. This is unacceptable. Whirlpool obviously has product quality issues.Sometimes bad units are put out. This happens with every brand. But when the same model has such a high failure rate and is known to catch fire, Whirlpools actions are inexcusable. Currently my refrigerator, oven, dishwasher and obviously the water heater are Whirlpools. I will not replace either of these units with a Whirlpool when they reach the end of their operational periods. Also in the future when customers ask me about Whirlpool appliances, I will be sure to tell them just how great Whirlpool is, how reliable they are, how great their customer service is and then quickly usher them over to Samsung, Frigidaire and Electrolux appliances. The department manager that had called Whirlpool for me has shared similar sentiments about future customer recommendations.

This dishwasher does not clean the dishes. Having said that most of the dishes are too oversized for the small capacity. Perhaps the fact that this is such an old dishwasher. I’m not sure but none of the dishes get washed. About the only thing that works is the dryer heater. Sorry to say, I’m not happy with this dishwasher and wouldn’t recommend it to anyone.