I bought my glass top stainless electric Whirlpool range in April of 2019. It worked great until December 2019. Four days before Christmas my daughter was home alone and using the oven to heat up dinner. She smelled a terrible smell and there was a ton of electrical blue smoke. She called me at work and I told her to turn it off. My husband came home as I was talking to her and pulled out the stove. The place where the stove meets to cord had burst into flames. The wires in the cord were so badly damaged they were all exposed and singed. Our house could have caught fire! The whirlpool company will not stand by their product. They blamed it on the team at Lowe’s who installed the range...Lowe’s has been nothing but confusing and frustrating to deal with! I can’t believe how we’ve been treated. Do not buy whirlpool! These stoves are dangerous!

My Whirlpool Gold Star aqualift oven stopped working right at three years, when the warranty ended. I paid the $650 for repairs to the stovetop, hoping this was a one-time situation. Six months later, my oven has quit. This product is not a good investment. Im very disappointed.

3 years old and not cooling again. Enough said! For the 2nd time the refrigerator stopped cooling and was told it’s no longer covered and I would have to call service and be responsible for repairs 2500.00 later. I will be shopping for another refrigerator.

I replaced our old Whirlpool washer that we had for 10 years with a new Whirlpool high-efficiency front load washer in August 2020 - it quit working on December 11, 2020. Got a repair person through Whirlpool on December 22nd who said I need a new motherboard. I am still waiting!!! 42 days with no washer and Whirlpool has no answers regarding the parts arrival and I can’t even sell the thing and get another brand because it doesn’t work! I’m beyond angry!!

I have owned Craftmaster 30-gallon hot water heater and the only things reliable about it is trouble and aggravation. I purchased this in 2004. I have had to replace the controls, valves, wires, etc. three times in 10 years. And Im now looking at doing it a fourth time. The design of these parts are utter crap! Cheap plastic! After replacing these parts, this hot water heater works great for a few years, then invariably starts acting up. The pilot light goes out when the heater is supposed to kick on instead. Getting the pilot light lit again, is an exercise in futility! The red reset button once released, immediately extinguishes the ignition flame. Supposedly, after holding it down for 1-2 minutes allowing gas to build up, it should light the coils... and if it doesnt, youre supposed to wait 10 minutes to try relighting again. You can repeat this process for 12 hours, and if you finally do get this temperamental piece of junk to light, youre lucky. Customer Service has been useless in assistance. All they want to do is send you e-mail, and get you off the phone. Not to mention, Ive been told by many a rep that the hot water heater extinguishes itself, if water is overheated, and that it must be my fault for setting the temp too hot. Baloney... Ive been told that the underside vent must be cleaned every few months, so that air flow is accurate. Makes no difference one way or the other. And recently, Ive been told by a rep, that my 40-yr-old house likely doesnt vent exhaust out through the roof properly. This product is inferior and unpredictable. Its great when it works, and the pilot light stays lit. God forbid it ever goes out though! It is next to impossible to relight. I have spent more money on service technicians attempting to repair/replace parts, than it would have cost to simply by a new hot water heater. I miss the old days, when it was easy to light a hot water heater: Strike a match, turn the gas on, and instant hot water. No muss, no fuss. Having owned many properties w/ hot water heaters over the years, I have never encountered such repeat problems, as with this product. Its simply not reliable, and not worth the $$$. Never again, will I buy a Craftmaster Product. And I had no clue that there was a Class Action Suit filed, and a settlement involved in these faulty units. Whirlpool/Craftmaster should have notified everyone, who purchased one of their units. Now Im stuck w/ a constantly broken unit, and zero recourse. I will never buy anything Whirlpool/Craftmaster again, as a result.

I hope the CEO posts this on a giant screen in front of all their employees. The first thing I did after moving into our new home is brag about the American made Whirlpool appliances. Being from the Midwest I take pride in made in the USA product and go out of my way to support homegrown companies. I know that a number of the components in my fridge include the fan that failed after 11 month were most likely sourced and manufactured in China... but that no excuse!! Whirlpool needs to do a better job of QC. You need to be passionate and rigorous with your testing. Dont reduce cost at the cost of your customer base. It is amazing were to the point where we can no longer compete with China in quality.Second is customer service, if you know you cant compete in quality you need to be able to make up for that with customer support. I called Whirlpool and scheduled an appointment the day the fridge quit working. I was upset that it would take three days to have a working fridge but I was understanding. Lucky for me I had an understanding neighbor too. Anyways, when the day came for my scheduled warranty repair I was told that Whirlpool was mistaken and that I wouldnt be able to get it serviced for another week! This is just unacceptable.Right away I called the Whirlpool customer service representative and manager to express my frustration with this error. They were polite and both agreed with my frustration. It also sounded as if they also didnt understand why their own company was doing such a poor job addressing repair issues. They made it sound like this was a common problem of people getting overbook at repair service providers. Again another fumble. Bottom line, due to my position, I dont really have a choice but to wait another week for a repair. Take note: Every time you lose a customer like me this you lose 10! I will now go out of my way to tell people about my negative experience rather than my positive. So disappointed.

Had the washer 3 years. After 1st year had to replace motherboard and lid locking mechanism. Beginning of year 3 the basket came loose, the machine wouldnt spin the water out of the clothes completely and then it quit cycling into the next cycle, ie, the tub filled up with water for the wash cycle but then would not begin agitating. The water sat in the tub until the wash cycle was done and then would drain but would not spin. Each cycle had to be manually started by pressing the pause button, raising the washer lid, and then pressing the pause button again. I called a repair person who ran a diagnostic on the machine and said it needed a new pump, new motherboard again and something else to make it spin properly. Sorry I dont remember what the something is. The estimate to repair was approximately $759 so I am now shopping for a new machine thats not a Whirlpool.

I purchased a Whirlpool Electric Water Heater in September of 2008. The unit had a 12-year warranty on the tank and on December 24th 2011, I discovered that the water heater sprung a leak somewhere in the tank shell; not the pressure relief or thermostat or anode port. The tank was never abused and operated well within its design limits. It is simply a piece of junk that lasted about 27% of its expressed life. I purchased the tank at Lowes and went for the longest tank warranty to reduce replacement intervals. I shall never purchase anything with a Whirlpool affiliation. The model number is EE3J40RDO45V with serial number 0741106580.

The space could be laid out a little better. The flimsy shelf is not real stable for foods or ice tray. Where the shelf locks into the side wall is not deep enough to stabilize the shelf itself. The flat indentations in the bottom, where they meet the front, have an edge that makes properly cleaning the freezer a bit difficult.

I love my stove and all of its features. My stove is easy to clean and I Love the self cleaning oven. I have a flat top so that helps when it comes to cleaning, not to mention it makes cooking a breeze. I love all the push buttons and how smart my stove is. I highly recommend my Whirlpool to anyone looking for a great appliance.

Two years ago, we purchased a Whirlpool Cabrio Washing Machine from Sears. All of a sudden, it was making sounds in the spin cycle that sounded like a jet airplane taking off. It was terribly loud. We called repair technician, which cost $90, only to find out that the bearing is gone and its going to cost over $500 to fix it. This is absolutely ridiculous! We expected it to last several years, only to find out that we would have to spend almost as much as the washer originally cost in order to fix it. We paid $700 for this machine, two years ago, and I can say that Ive never been more disappointed with a product in my life. My previous washer lasted thirteen years, not to mention my dryer and stove fifteen years, with minimal repairs. I will never buy another Whirlpool appliance again. I have read some other complaints on this consumer affairs website, as well as other sites, regarding this same washer with the same problem on the bearing and cost to repair. If anything, I think Whirlpool should make good on this product and offer something regarding a recall or payment for repair in some form. As far as Im concerned, I will alert everyone I know about Whirlpool appliances and advise them not to purchase it. Now, I either have to pay over $500 to repair my washer or go buy another one. I do not even want this Whirlpool appliance in my house when I can get a washer for cheaper than the cost to repair it.

Purchased 7/2015. LOVED it @ 1st being the key word. Notice grayish residue on clothing. Mainly on black. Towels discolored and lint on clothing. My kids were blaming dye in the detergent, & using Purex Crystals. I changed detergent to Armen hammer sensitive clear. Stopped using my beloved crystals. Wrong! Cleaned the rim @ the top of the agitator all the dirt & grime get ps trapped in the rims it helped some what. Additional problems occurred. From time to time started noticing unbalancing no matter the load size. Paint bubbling, peeling & rusting. The lid lock broken. Nightmare trying to get an appointment through Whirlpool. Referred to go to a dealer. Called Sears. Gave specific details whats wrong. Appointment 2 wks out. Service arrived, he had no idea why he was there. No info given. Then he said he doesnt have the part. He ordered it and said itll be sent to me approx 5 days. But wont be fix for another 3 wks. Same with 3 people from customer care. Informed this is not acceptable. Another problem now when unplugging it still stays on its hold electrical current. This can not be replaced until its deemed its broken & cant be fixed. They rather your home catch fire. They dont care about the inconvenience for 2 1/2 months.

I took the Sears salesmans suggestion and bought a high-end quiet dishwasher. It worked wonderfully until it sprung a major leak. Computer told me the phone # to call. It took a week for the Sears repairman to come out and $79 fee to just look at it. He said the fitting between the sump and the pump came off and flooded water over the electric motor. Electric motor is shot! Cost to repair is over $400 and a 3-week wait!!! When and if a new motor is installed, only then do we know if the computer is also fried. This was a high-end dishwasher. Factory warranty just ran out. Repairman said this is a common problem with this model. DO NOT BUY THIS MODEL.

I think the whirlpool washer is a very nice machine. I think it does a good job of cleaning but still has the tub odor problem that a lot of front load machines have. As far as reliability it has done pretty well but I did have to replace the tub bellow and it is only 5 years old. It also makes a lot of noise so it is not a quiet machine at all. The steam option on the washer is a nice feature but not sure how much it does to help clean stuff.

Weve had this Whirlpool 5000DW1 machine since June 2017. Never fills with enough water no matter what cycle you pick! Clothes come out with DRY areas on them! Obviously not clean. Who would design a washer that you put soap in and clothes right on top of that! Seriously, how ridiculous. I will forfeit the money spend on this junk if its possible to find something built today that cleans clothes.

I purchase this machine over 15 years ago. It’s still working, washes the clothes. The only problem the section where the bleach is poured is completely rusted out. The machine has definitely lasted beyond the 15-year cycle. I intend to purchase a new one. I probably would buy the same brand.

WTW5640X The machine is tearing up clothes of many including mine. I gave them the benefit of the doubt and thought I had over-loaded the machine. Not so. There has been nothing run through the machine other than clothes and bedding. When I called for service 1 1/2 months after warranty is out of date I am told I can have a service call including parts and labor and another year warranty for almost $400. If it werent for the numerous reports online of the machine doing the same to others I might have gone for it. Shame on you Whirlpool. Are you the next GM?

Front-loading does not do good job of rinsing. The Whirlpool Duet will not last longer than 2 years. Whirlpool recommends that owners purchase a new washer every 2 years. Whirlpool suggests owners purchase new clothes each week to avoid washing. Any owner would be required to quit their job in order to wash clothes. The Whirlpool Duet front-loader requires 12 hours per load. This means that only 2 loads can be washed in a 24-hour period. Each load requires 10 rinse cycles to remove suds.

I had water heater EE3Z50RD0550V installed on 11/3/11 and it started leaking July 29, 2013. Whirlpool gave me Return authorization # and said I have to return the water heater to Lowes (purchase place and original installer) to get a new one. Fortunately, Lowes said I only have to bring them the RA # and they will swap out the water heater. However, there is a $300 charge for installation. Whirlpool says they only cover this the 1st year, except when its a manufacturer defect. But they cant tell me how to prove its a manufacturer defect. Why else would a glass lined water heater start leaking only 21 months after installation?

I paid a lot of money for this because I thought it would be high quality and last for quite a while without problems. First of all, you HAVE to open the right door before the left door and then remember to ALWAYS close the left door first and then the right door. If you dont the doors dont close well and your refrigerator gets hot AND THERE IS NO BUZZER OR ALARM TO TELL YOU THE DOORS ARENT CLOSED. After 2 years the freezer repeatedly freezes up and then the refrigerator heats up. My repairman says the controls on this refrigerator are WAY odd and instead of just buying an inexpensive part (defrost timer for example for $50) he need to order the entire control for probably 3 time more. NOT WORTH THE MONEY OR TROUBLE. BUY ANYTHING OTHER THAN WHIRLPOOL GOLD.

Microwave did not last one year and magnetometer blew up. Customer service would not honor request to help with purchase. Repair call was more than a new microwave. In essence, I would not purchase this manufacturers appliances.

Whirlpool microwave model # gh4184xsb1 handle is falling apart. I have replaced the hood vent twice and the entire door once and now, its the same problem again. The plastic becomes brittle over a year to two years of use and falls apart. Whirlpool will only stand by their one year warranty, and is not concerned about a problem that many of its customers are having. I have read many complaints on the web about this same problem. My wife and I have decided never to purchase Whirlpool products again.

I have fought with this issue hundreds of times over the last 3 years. My old water heater work fine until it started leaking, I bought a Whirlpool 40 gal gas hot water heater from Lowes. Worked fine for the first month, then this pilot light issue started popping up intermittently. Now the damn thing doesnt want to light at all. I WOULD NEVER BUY ANOTHER WHIRLPOOL PRODUCT THE REST OF MY LIFE, and I will tell everyone I know that WHIRLPOOL Products are not quality products. DO NOT BUY. There have been so many class action lawsuits about this product and Whirlpool keeps on selling this junk. Im so frustrated with WHIRLPOOL customer support I cant think straight. To reduce your headaches in life, do not buy Whirlpool products as they are junk and their customer support is terrible also.

I posted about our problem with the Whirlpool water heater on the 20th. Chris ** of Whirlpool called me back. He totally took care of the problem and got us back working. After 3 years, our problem is resolved. I am grateful to Chris for finally resolving the problem. He was professional, courteous and knowledgeable. Thank you.

Six warranty visits and the fridge still doesnt work. Cools to around 44 degrees in the upper part and lower part barely freezes. We have gotten sick from food left in the fridge after two days from the grocery store. It is now approaching two months without the use of our new refrigerator. DO NOT buy a Whirlpool. Apparently there was a manufacturing defect. We are now learning that a $2,400 fridge doesnt seem to be able to be fixed by factory-trained specialists.

We have a Whirlpool with freezer on top, nothing fancy in the apartment we rent. Twice the lines have clogged up with ice, causing the water to pool in the bottom of the fridge and then leak onto the floor. The maintenance man said this was a common problem in the complex with the refrigerators. Tonight, I heard noise coming out of the fridge. It was so loud it scared the cat. I went to check on it and a juice bottle had exploded in the fridge. It cannot keep an appropriate temperature. Things up front are barely cool and things at the back freeze. We are moving and unfortunately, the house we are buying has Whirlpool as well. When it comes time to replacing the refrigerator, it will not be a Whirlpool!

This stove is a joke. The range gets too hot even when you have the setting on low. The oven now has started becoming hot when its not turned on. Goes up to 245 and its scary. I have to turn off the breaker to ensure it gets cold again, but Ive had to do that every day for a week now. I will be calling Whirlpool to file a complaint. I have small children and Im scared my house will catch fire or have a unnecessary increase in my electric bill.

Brand new dishwasher and first time I started it I noticed the timer showed the cycle taking over 3 hours. When done I opened the door and there was some water in the bottom and the door was very wet. Dishes had not been washed. A glass that had turned upright had no water in it. The soap pod was still intact. I started over again and the same thing happened - two more times. The silverware is not clean either. Its going back!!! Im sure there will be resistance but we will deal with it.

I bought this appliance 9 months ago and it has broke 4 times now for the exact same reason. I have set aside 6 separate 4 hour windows for Diamond Factory service to come repair it. All four times, it has been repaired improperly or diagnosed as “nothing wrong with it”. My refrigerator constantly runs, eventually forms an ice wall of back of freezer, and then eventually ice gets so thick to where it stops regulating temperature. All four times, I have had to throw away all my food, defrost the fridge on my brand new hardword floors, and take off work so I can be home for these 4 hour window “service repairs”. They refuse to replace the appliance. UNBELIEVABLE. Never purchasing from Whirlpool or Home Depot in Sunset Hills again.

Whirlpool WRT351SFYW 21.1 cu.ft. White Top Freezer Refrigerator - Energy... Puts out a very irritating high pitch noise, unlike my previous Whirlpool Refrig. The old one was perfectly quiet. I believe Whirlpool is going down hill in every way. WP is buying refrigerators from 3rd world countries and slapping the name on them. The delivery people were very rude with me when I was unable to give them a tip, even though I had to supply my truck to shuttle the refrig. up to my house and help them unload it. I also had to go and find them when they would not follow my directions to my house. So, they kept the wrench I loaned them; they did not have their own tools for the installation. And they refused to return it when I asked them to do so. Denvers customer service refused to respond in any way to my requests for information or complaints about the noise and delivery. Finally, their head office contacted me a month or two later, and the customer service person had initiated the discussion in argumentative attitude despite my saying I did not care anymore. I gave up on them and dont expect anything from Whirlpool anymore. While she told me that there are standard levels of acceptable noise that come from their refrigerator, she refused to acknowledge that they are not my standards, and I am the customer. Besides, I had an older Whirlpool refrig. that did not make any noise. I am sorry trusted WP. When I tried to upgrade the old refrig. - it was an expensive downgrade! Buy LG or Amana - wished I did!

This seems to be a very common complaint with Whirlpool French door especially after reading other reviews. Bought a WRF560SMY in 2/2014, from Lowes who installed it and promised good service for that first year. Whatever went wrong, they would take care of it, replace if needed, pay for lost food, etc. So far, so good. Now in 7/2015, warranty is up of course!!! And we are selling our home, so thought I would get an extended warranty as another selling point that would transfer to new owners. Well, of course, right after I purchased the warranty, the day after actually, the freezer started buzzing. Took a look and the whole back wall of freezer was covered in frosty ice. So defrosted it, seemed to run okay... For a few hours, same problem. It sounds like the compressor fan is scraping on ice, and it runs continuously. Defrosted again, same problem. So now it is time to break down and get on the phone, which I hated to do since I went through this with Samsung in late 2013, took me 3 months to resolve. Anyway, called Whirlpool Michigan office, which I recommend. They claimed they would cover repairs, and to call their warranty repair dept. to schedule service. THEY told me I was out of luck, as my just purchased warranty would not be good for 60 days. Back to Michigan, they told me it WOULD be covered, and to try again. No go, and this time someone with a middle eastern accent told me not only would it not be covered, but even after the 60 days, it still would not be covered as it was a, GET THIS!!! pre-existing condition! Excuse me, this is not a brain tumor, and Obama did away with that anyway. So tried to call Lowes, who sympathized, but could not help since the warranty I purchased was from Whirlpool, but they would repair if I paid. And be aware that most chain stores require you purchase an extended warranty within 30 days of installation, so out of luck there, but they were nice about it, told me go back to Whirlpool. So another call to Michigan, and FINALLY got a gal at their call center in Tennessee, who resolved my problem in about three minutes. All in all, 12 phone calls. This is a manufacturer issue. she said, not a repair problem. which is what the others were apparently not educated about. It appears, although she did not say so in so many words, that this is a very, very common problem, and Whirlpool will indeed cover condenser or defrost heater assemblies for 3-5 years depending on the model. So she is supposedly calling a local repair and someone will be out in a day or two, but will call us first. No call yet, so still nail biting. I would recommend to all of you with this or other issues to read the manufacturer warranty very, very carefully. There are some things in there that go beyond the standard year, and I KNEW I had read that this problem was covered beyond the one year, and indeed, it is. And also to call, call. Call their Customer Experience Center in Michigan (1-800-253-1301) and if your freezer is icing up, you will most likely get them to fix, depending on the age of your unit. If you dont get satisfaction with the first person, keep calling back again and again, and get the NAME of the person you have spoken with and tell them to document your call. This saved me, as every call I made came up on their screen so they knew I was getting frustrated. But, she assured me, this particular problem is ABSOLUTELY COVERED BY WHIRLPOOL, so obviously it is a defect they know about. Why they dont fix it at factory, dont know but will continue to look for that answer. They got especially cooperative when I told them I was purchasing a home that would need all new appliances in the near future, which is true. Use the Michigan number and keep calling and calling until you get satisfaction. This is a covered repair beyond the one year. By the way, I do not have my ice cube maker hooked up and never did, but still had this issue. With this being said, I am very unhappy that yet another refrigerator failed on me. The Samsung after only 3 months, and the Whirlpool after only 17 months. But I will follow up on this report when and if these repairs are made in a day or two ;-] we shall see, and let you all know. The repair service is Whirlpool certified, so will grill the guy they send and see how many of these he has to fix, and whether it really is fixed So stay tuned. Just dont take your time and get frustrated talking with people who turn you down right off. Be persistent, and plan on about a dozen calls and two hours of your time. Remember to take notes of times, names, what was said, etc. This is the only thing that saved me with Samsung by the way. After 3 months they told me they HAD NO REPAIR PEOPLE in my area, and sent me a check for the purchase price to buy whatever replacement I wanted, but they also made me jump through many hoops, send pictures, docs, all kinds of stuff. Think I can almost speak a mid-eastern language now as well. Not so with Whirlpool though. It seems most if not all of their call centers are in the USA. Good luck to all of you. On my way to defrost again so we can get some sleep tonight without the chainsaw noise, and will update as soon as something occurs here. Hope I helped a little. As a PS, the last gal I spoke with was so very nice and knowledgeable. I told her she should not be taking calls, but promoted to training the call takers, and did take the time to call her supervisors and leave a message at how very good she was, which we should all do if we ever get a nice, educated person on the other end.Updated on 07/29/2015: I promised an update, so here it is. After thoroughly explaining my issue, they promised and delivered a repair person who arrived within the time they gave. He was very nice, but even tho they knew what my problem was, the guy did not have the parts onboard. He said it may take a week or two. So I am defrosting my freezer about every 48 hours to keep it from totally destroying itself. To the guy who exchanged his Whirlpool for a Samsung, I wish you a whole lot of luck if something goes wrong, and it will for sure. You wont get anyone who speaks English, but if you have a Lowes warranty, you may fare better. I can give you details on what will go wrong and how they deal with it if you want. I would advise you to have the Lowes warranty, and not a Samsung warranty, and make sure you get one within 30 days, or you are out of luck with Lowes. Good luck to you. Will update more on my Whirlpool, will say the repairman was very, very nice and gave me his card to call if I had more problems I could not solve myself until the part comes in. By the way, I do not use the icemaker and never did connect it, nor with the Samsung. I pity anyone who has to deal with Samsung directly and strongly advise you to get the warranty thru the store.

Whirlpool Cabrio 6600 SW2 - Somehow a coin or two (?) are under the tub. It is not a high pitched sound. Just sounds like the machine is rubbing against the tub or something when it is being used. It does an excellent job of washing and spin drying the clothes, but the noise irritates my wife, which then irritates me. I took the top piece off and can see a coin DOWN there, but cannot reach it. Must I turn the machine upside down and try to shake the coin(s) out?

We purchased the extended warranty (service plan number **). The washing machine has been giving trouble. It locks out during every wash cycle and each time, we have to unplug the machine to reset it. Sometimes it makes it through the next cycle and sometimes, not. The first couple of calls we made, we were told to make sure it was cleaned, to make sure it was leveled. All this was done and we still have the same problem. Finally, a technician was sent out. He could not duplicate the problem and left. Thirty minutes after he left, the machine locked out again. We put in for another call, we were told it would be two more days. In the meantime, we actually video taped the next three times it locked up. This time, when the technician came out, he was able to see our video as well as saw the machine lock up. He stated, It did not give me a code so I do not know what else to do. He left and ten minutes after he left, it locked out again. We immediately called back and they informed us they could not get anyone out again until next week. This is very frustrating to have an obvious problem and have an extended warranty and the problem cannot be solved. We feel as if we are being blown off. Is there anything you can do to help us and/or give us advise of how to get this problem resolved?

Really pretty fridge... wish it was just a little smaller. Also wish matching appliances had grey sides like the fridge does. So far it has been a winner.

Buy a new in a box dishwasher, it is not working, not a good customer services, I wait 1 week for a tech to come and fixed, and I will wait to tech to come back with parts to be fix. Company not replace the unit, I pay for something that is not working. Very frustrated for the time waste. 3 day off from work.

I bought my topload washer 2 years ago along with a dryer. The past month, the washer started sounding like an airplane, ready to take off, whenever the spin cycle was on. Then, it started to not start at all on certain cycles or would start to pump water in and then stop suddenly. I had a repair man in today, and it was not good news. He told me that he sees this a lot, especially with the Whirlpool washers and it is costly. The bearings are shot and will cost close to $500 for parts (alone), not costing the price to have it repaired. So now, I have called Whirlpool. The people there are very friendly and sympathetic. But even though I went as high as the supervisor (the highest authority I could speak to), he told me my washer is not on the recall list! I asked what it took to get it on one. Basically, my complaint was filed and end of story. Well, not quite. The supervisor was kind enough to give me the address for the Head Office for Whirlpool Canada. So people, start writing into this address and bombard them with your frustration: Whirlpool Executive Office, 200-6750 Century Avenue, Mississippi, Ontario L5N 0B7. If you have spoken to Whirlpool, ask for your reference number pertaining to your case and include it in your letter along with your phone number. In the meantime, I will be writing a lengthy letter; and I also went out today and bought another washer! Yes, it was not a Whirlpool, and I will never have another Whirlpool appliance in my home. And I will steer anyone away from this brand name. Good luck to all and start writing!

My husband and I purchased a Whirlpool water heater from Lowes about three years ago. We have had trouble ever since! The pilot light will not stay lit. We have done everything imaginable to try to repair it. Every time I call Whirlpool, I get the same reply. They email me some instructions on how to repair this piece of crap. I dont understand how they can make a product that they do not stand behind. Whirlpool use to be a reputable company, not anymore! I will never buy another Whirlpool product ever! And I will tell everyone that I come in contact with not to buy from them either. I am also considering filing a lawsuit against them for making such junk! Do not buy Whirlpool water heater.

I have been without a washing machine for 3 weeks because my 4-month old washing machine does not work. I have had a repairman out 3 times and now one of the parts that he may need because unfortunately, its not an exact science is on back order. I have spoken twice to supervisors at Whirlpool and have gotten nowhere with them. They are trying to locate the part that is on backorder and my warranty is for repair and replacement parts only. By the time they get through with fixing this lemon, if it ever gets fixed, it will cost more than just replacing the machine! I have 5 people I am doing laundry for and a trip to the laundry mat every week is not something I can afford nor is taking time off of my job every week to meet with a repairman to try and guess what the machine is needing now. After 4 months, I should not have to even be concerned with what is and isnt covered by my warranty! My last washer/dryer lasted 12-15 years with very little ever going wrong with it. I will never recommend Whirlpool products or buy Whirlpool products again, not because something has gone wrong with the product, things like this happen, but because Whirlpool is very poor when it comes to customer satisfaction and treating their customers right. With this day and age of social networking and this economy, you would think that Whirlpool would do more to treat their customers right and build a product that lasts longer than 4 months. When I asked to talk to someone other than the supervisor I was given, I was told that she is the top person. Really? I find it hard to believe that there is no one above her that I could talk with to express my frustration and request that something be done about this problem.

I purchased the Whirlpool Duet washing machine October 2010. When I first got the washing machine, it shook the house (new stick built house) when it was on the spin cycle. They had a repair man come out to tell me that there was nothing wrong with it, it was fine as it was. We thought it was ridiculous, but we are young and didnt know better. He also told us we should fill up the washing machine more than what we where because the clothes wash better when its packed. Big mistake on our behalf! The washing machine has ate thousands of dollars worth of clothing. We did what we where told, so we thought we were doing something wrong. Little did we know we were doing nothing wrong. It was the machine. Then a sock found its way to the drainage field which let water pour out of the washing machine throughout the laundry room and going to the rest of the house. What a mess. We called and they found the problem and removed the sock. Still didnt fix the damaged clothing issue. I called them 1 year and 7 days after we got it and Whirlpool still wont cover their product. They said they where sorry they couldnt help. Well couldnt and wont are two separate things. Its a shame they wont stand behind their product after I bought over $6,000 appliances from them. You think theyd be a little more compassionate to their customers after spending that much money? Now you know how they treat their customers. Dont buy Whirlpool. They (Whirlpool, Maytag, etc. ) are maybe cheaper than their competitors, but its probably worth the extra money if you know theyll stand behind their product. Very unhappy customer!

These are the worst washer and dryer I have had. I had them for 5 yr and have had repairman at my home 14 times. They still are not fixed. The dryer is so loud you cant hear the TV. Washer squeaks, gets off balance.

Regarding a Whirlpool Refrigerator (model ET8CHMXKQ04) purchased in 05. I dont remember exactly when the problem began but the freezer starts its defrost cycle, water drips down through the refrigerator compartment (soaking all paper/cardboard covered products), collects under the crisper trays and eventually spills out onto the floor. Its a river of water that requires a towel to collect.I believe whats missing is some sort of collection funnel and tube that catches this dripping water and delivers it to the evaporation tray behind the base cover plate under the refrigerator. Obviously, Whirlpool has no quality control nor does it do any field tests to ensure their products are designed and operate properly.

My Side-by-Side Whirlpool fridge which I bought very expensive in Colombia one year ago had the glass shelves totally cloudy and foggy. You could hardly see what was inside. 8 technicians were sent through the authorized center to meet warranties to check the fridge. The first 7 technicians(!) did not have a clue of what the problem was. After many calls, they sent a supervisor who discovered the problem and finally, after 10 months of this battle, they changed the fridge for a new one. But guess what?! I received the new fridge 2 weeks ago and the new one has exactly the same problem. I am very disappointed and I do not know what to do at this point. Going through the same process again makes me sick but losing my money and all the time invested in this product makes me furious. Is there any way that Whirlpool can help me through this forum?

About three months ago the freezer iced up. Tech showed up stating that the motherboard went out, needs to be replaced, had to wait 6 days for part to show. Was replaced. Two weeks later freezer iced up and refrigerator got hot, lost a lot of food. Again motherboard went out again, had to wait another six days. Part came in Tech replaced the motherboard and installed a heater defroster. Worked for 2 weeks and now the freezer is icing up again. What a pain in the ass.

I am very reluctant with online product feedbacks. But here is one story that needs to be told. I purchased a Whirlpool 3D Split AC 2 years back (and hence the product is out of warranty). The product quality is so bad (and unreliable) that within 2 years the coils in the Outdoor Unit have started to leak. When I requested for service visit the technician (so called) came over and did a wet service and took the fee (without an invoice). And assured that the AC would start to work fine. Within a week we realized that the AC is not cooling enough. Again a service visit was called and this time the technician (supposedly) diagnosed the above problem. The repair cost told to me is to the tune of Rs 10,000/- for a product cost of Rs 36,000/- (or so) bought just 2 years back. Does anyone in Whirlpool understand what QUALITY means??? Does anyone understand VALUE FOR MONEY... This aside I have a 2 Tonne Whirlpool AC, 350 l Whirlpool DD refrigerator and a Washing Machine... I think its time for Move over WHIRLPOOL and HELLO MITSUBISHI, BOSCH, HITACHI... End of a great consumer brand...

We have all Whirlpool Appliances throughout our entire house. Our refrigerator fan went out and we had someone come out to look at it. We called to get a parts concession as we were a few months out of warranty. We didnt ask for 100% discount, but SOMETHING considering weve put so much money into our whirlpool appliances. They simply said, We can give you nothing. Long story short, we will not purchase whirlpool appliances ever again. Dont do it, they take your money and run!

In less than 4 years the top lid broke at a poorly designed hinge point (+$200). Cabrio washer mercilessly tangles/twists clothes; HE does not totally rinse all detergent from clothing necessitating extra rinse (so much for efficiency); now at 4 year point bearing has gone and machine sounds like a freight train (+$250). Do not recommend this item if this what to look forward to. Called Whirlpool initially about tangling/twisting problem and just got lip service about arranging clothes. Duh, did that already.

In May of 2010, my husband and I purchased a Cabrio washing machine. By the fall of 2010, I had put in a call to Whirlpool due to the washing machine chewing holes into clothing and not cleaning the clothes. Some of the clothes would come out of the washing machine with dry spots on them. Whirlpool sent out two different servicemen and even though one of them replaced the agitator we have still had problems with it. One of the servicemen even tried to tell me it wasnt the machine but it was my detergent (I use HE Purex dye free). I was told by a service rep at Whirlpool that there was nothing more they could do and I would just have to deal with it. I understand that products go faulty but with good customer service these issues could be resolved. Whirlpool obviously has little regard for their customers. I have contacted the Better Business Bureau. Hopefully they can get results.

We bought a new Whirlpool Cabrio washer and dryer in January of 2012. We were setting ourselves up for retirement in a couple of years. Worst mistake ever! It cant get clothes clean especially dark colors. I wash my blacks at least twice, sometimes as often as 4 times just to get the detergent streaks out- simply rinsing a second time doesnt do the job. I guess I should be grateful that we have not needed to call a repairman. This is so disappointing as our last Whirlpool washer and dryer were over 25 years old???

Without a doubt, the worst washing machine Ive ever owned. After 15 years, my trusty old Maytag finally quit, so we searched around and ended up purchasing the Whirlpool Cabrio Platinum 3 years ago. In that time, the hinge on the lid broke, and now it makes a deafening noise when spinning. We called a repairman and he said the bearings were bad and needed to be replaced... Total cost $275 plus $50 for fixing the lid. When we told the repairman that it was only 3 years old he couldnt believe it! We decided against fixing it because from the start it never got the clothes as clean as we were used to, and without the agitator post in the middle, which was a big selling point by the salesperson who sold it to us, the washer continually stops with an Uneven Load message. Large load, small load, it doesnt matter. You cant do a load of any size without the load becoming uneven. We are now searching for a new washer, and although I dont know what well buy, I can guarantee it wont be a Whirlpool.

The clock-timer went out. Appliance is only 1yr. 6mo. old. I CONSIDER THIS STILL A NEW APPLIANCE. This is the 2nd Whirlpool appliance, I bought a Whirlpool washer & dryer. The washer went after 2yrs. use. I bought a Kenmore used washer and it still works. I paid cash for the stove. It was bought at a Sears outlet in Cudahy, WI for $398.58 total with the one year warranty. I really have not gotten the use of the price. I guarantee you (this company) I will NEVER buy another Whirlpool appliance again. TOO BAD YOU COULD NOT RETURN A PARTIAL OF THIS MONEY TOO ME!!!!! I have a Sears repairman coming today 8-3-13 costing me $75.00 just to walk in the door.

We decided to upgrade to the Whirlpool Cabrio Elite set after 20 years of having the same washer and dryer. Yes, they were still working after 20 years, but we wanted the bigger and better and shinier appliances when we bought our new house. The dryer is fine. Dries a load in 38 minutes. The washer is a regular POS that never should have been put on the market. The best thing about this washer is that it has a transparent lid that allows you to watch your laundry getting dirtier as it washes.Its less than a year old so I havent had the problems with the bearings and such yet, but as far as cleaning, it DOES NOT DO THE JOB! My blacks have white residue on them EVERY SINGLE time I wash them. I end up washing/rinsing/rinsing my darks which definitely defeats the save water function. A regular load takes an hour to wash, and then another hour to rewash, which definitely isnt time saving. My whites are grey and often come out with the same dirt on them as they had going in. Im talking about dirt that you can scrape off with your fingernail, which tells me that they arent even getting wet, nevermind washed.The large capacity is a myth, since-- as per instructions--you can only line the dirty clothes around the centre hub without covering the little silver bump in the centre, or else the clothes wont come clean. This wastes a large amount of capacity. In a nutshell, your darks will come out dirtier, your whites will come out dingier, you waste more water from rewashing, you waste more time and electricity due to long wash cycle and rewashing. I will never buy another Whirlpool ANYTHING again.

Cabrio Top Washer - Disappointed!! Its selling point was using less water but do they realize that you DO have to use a little water to clean clothes. Leaves residue on every load and where I have to use the extra rinse cycle and that still doesnt work. This product is going on eBay today! Never again Whirlpool.

I hadnt had the machine. In no time, I started noticing brown rust looking spots on my whites and light colored clothing. I got to looking and had rusted out all around the bleach dispenser, entire area on the entire top. I was told to replace it. This would be about $200. Ridiculous!

We had Lowes install a Whirlpool model Nu40T121-403 natural gas water heater early October 2012. The temp controller went out in October of 2014. I replaced the controller myself at a cost of $30 for overnight UPS from the manufacturer, American Water Heater. The controller went out again almost exactly one year later and I again replaced it for the $30 shipping charge. In both instances the customer service person told me the malfunction was probably due to my not flushing the heater annually, causing a sediment buildup. The water to the heater not only flushed annually, but is filtered through a water softener and there was absolutely no evidence of sediment in the drain water or on the part of the control that is in the tank. Now it has stopped working a third time. I called Lowes about replacing it, but they only carry Whirlpool, so wont be buying a replacement from them.

Do not buy a Whirlpool refrigerator. This is the 3rd time I have to call in repair for the ice maker in 4 years. Water poured out on my floor for the 3rd time ruining my floors. Called Whirlpool and said there is nothing they can do to help me. They don’t care about their Customers! I could have bought a new one by now based on repair costs. They don’t back their products. I’m really annoyed now!

In January 2021 I purchased a front load Whirlpool washer and matching dryer. They were delivered on February 6 2021. The first load we found water on the floor. I thought I didnt close the detergent drawer so I proceeded with the next load. Again I found water this even through the ceiling tile in room below. So with the next load I sat in laundry room to see what was happening. When on the rinse cycle water shoots out the front of the dispenser drawer.Contacted service, they sent repair man. He ordered new parts and I waited over 3 weeks for next repair call to find out that whirlpool had part all along. Repair man came again and still no resolution to issue. He was told to order same parts again - still no resolution yet again. I fought with Whirlpool till they said they would give me a new machine. Now fighting because delivery people wont uninstall 1st washer and install new machine. Today is June 28 2021 and I still DONT HAVE A WASHER TO USE. I havent even used the dryer yet. I have $3400 and numerous hours with Whirlpool trying to resolve this issue! Can you help? Whirlpool continues to string us along, telling us to be patient, theyre doing their best.

I purchased this Whirlpool Cabrio washer three months ago from hhgregg. If I hit the lottery, the first thing Im going to do is take it to the dump and buy a new washer. There is no way to wash a load of towels in this machine. I started a load at 7:35 this morning and it is now 9:53 and Im still dealing with the drain and spin cycles. Over and over, I try to get it to spin out enough water that I can put the towels in the dryer. I should have suspected something when I saw that the washer even had a separate drain and spin cycle. It should have told me something. Its a piece of junk. Never again. Im back to Kenmore.

Whirlpool microwave 1163XVS - I purchased a new home and a Whirlpool microwave in May 2010. The microwave has all of a sudden stopped heating! Turns on, spins, counts down, lights up, etc., but will not heat. Found this site by trying on my own to detect a possible reason and Im shocked to see these many complaints of the exact problem. Unbelievable, should be class action suit maybe for continuing to take money from consumers for defective product that Whirlpool knows about and appears to not take responsibility. Ive read enough, not even going to call for repair. Im buying another brand and spending more wisely this time. Thanks for the heads up. Shame on Whirlpool.

Bought microwave two years ago, almost immediately when stove area got warm, the microwave would not work properly. It would beep, the info keypad would cycle, then freeze up. After unplugging and letting it sit for a while, it would work fine for a time. Now it doesnt work properly at all. We keep it unplugged until we need it then it may or may not work. I have had a service company look at it and the only thing they could figure was that was an electronic failure from the heat. I am concerned that it is a fire hazard and leave it unplugged. Not what I expected from a $1000 appliance. I wish there was a class action suit that I could join.

Dont buy. Purchased over the range microwave. Service order less than a week after install. Heats unevenly. Burns center of bacon consistently without fully cooking ends. Popcorn pops half the kernels yet Whirlpool says nothing wrong with product. Well within 1 year warranty but had to pay for service call cause Whirlpool determined microwave was operating as manufactured. Laughable! This company does not stand behind their product or their customers. Never again will I purchase a Whirlpool product.

I am excited that I found this site, putting it in Favorites! Using the advice from ConsumerReports, we purchased a Whirlpool Gold French door refrigerator model GI 6SDRXXY02. We were looking forward to the energy efficiency reported. I blamed the kids and my husband when the water started appearing on the floor by the refrigerator. After a while, I started investigating and I saw the sheets of ice that had formed in the bottom of the freezer. Several times, I removed the ice, only for it to form and start leaking on the floor weeks later. We discovered the drain was frozen and that during the defrost mode, water would freeze in the bottom, and once the ice was too high, the water would flow over the ice onto the floor. My husband has unloaded the freezer and defrosted the drain with a hair dryer several times. So sick of this!! We never received a recall notice and of course, the warranty is out. I wish we hadnt paid so much for this refrigerator. It would have been out by the curb months ago. We are in the middle of a kitchen remodel and getting new cabinets. I will have to dispose of this expensive refrigerator. UGH, money down the drain!! We wont buy a Whirlpool!!!

We purchased the microwave. It looked nice and seemed sturdy. I bought a trim kit to make it look Built in. As soon as I finished installing the microwave and kit we tried to use it. My wife could not get the door to open unless she pushed the door button hard several times. I checked to see if the trim kit was causing the problem and it was not. We kept trying to get the door to open as it should but could not make it work correctly. I even used a little lubricant and it did not help. We then looked up the reviews and saw this was a prevalent problem. We then returned the unit and trim and ordered a Samsung. It will be in on the 25th of March. I placed a review on Lowes site but Whirlpool removed it saying since I took it back they removed the negative review. Since it was defective I wanted the public to see the truth on this unit.

My wife and I have had a Whirlpool Gold 5.8 cu ft gas range for just 5 months and have already begun to have intermittent trouble with it. She can use the oven to bake cookies in the afternoon and then try to bake dinner a couple of hours later and the oven will not preheat no matter how long she waits!! This has happened three times now and we are waiting for a service technician to come out.. Pretty sad when you buy a top of the line appliance and begin to have trouble so soon.

We have a Whirlpool Refrigerator, Model # ED5HHEXTQ00. And every shelf has cracked, the water and ice dispensing levers have broken off. Now our produce trays are broken as well. I do not recommend Whirlpool products to anyone. They will not stand behind their product! There is obviously a problem with the plastic used on the shelves and trays. I have read of others complaining of the same issues!Whirlpool! You need to step up to the plate and recall these shelves, and replace them for your customers!

I purchased a Cabrio washing machine and discovered multiple repair issues over the last few months. I have had to replace a pump for $85 and now the machine will not complete a cycle. I found out the the whole thing is rusted above the barrel which is causing a leak in the back and leaving our floors covered in rust shavings. From my research and reading others reviews and issues, they pay for a serviceman to come out and still it does not solve the problem. My husband is a student in college and we are living off student loans. We bought this machine because we trusted that a Whirlpool would last and be a good investment. I am very displeased on this machine and doubt I will ever put my trust in Whirlpool again. I called to complain and got the typical response I have read others got. I am not paying for a service call when it will not fix the washer in the end. I plan to file complaint after complaint and encourage any class action suit against Whirlpool for producing a poor washing machine and misadvertisement on this machine. I will move forward in this. I feel that as consumers we have a right and should have a sense of ease when you spend $900 on a product that it should work and not give out as it has so quickly. If there has been multiple people with common complaints, then there should be a recall on this washing machine.

My Whirlpool refrigerator/freezer stopped cooling just after a year. I had to buy a $319 warranty. It was fixed, but broke several months later. The repairman said he would try to stop the leak and it worked for a couple more months. The refrigerator was obviously irreparable and we should have had it replaced by Whirlpool at this point. Now, that it broke again (stopped cooling and freezing) the repair service is giving us the runaround. Its over a week and they wanted us to call a repair service and they would reimburse them. The repair service and Whirlwind know about this problem, but refuse to acknowledge it and are getting away with it. With all the comments Im reading here, there should definitely be a recall. Id like to know what it takes to have one authorized.

We purchased the Cabrio washer and dryer due to the companys past reputation and our own past experience with Whirlpool appliances fully expecting to receive great performance and durability. We have had the pair just about 2 years and the washer started experiencing problems during the spin cycle. The unit would get out of balance easily and then it would stop without spinning, leaving the clothes very wet. Well, as our past experience had indicated to us the washer is usually much more reliable than the dryer, or thats the way it had been for us. So we only purchased the extended warranty on the dryer. Not being covered on the washer we located a local technician and he promptly diagnosed the problem as the transmission failed causing the noisy bearing and the failure of the unit to spin properly.Our tech quickly repaired the unit but this failure disappointed me to the point of contacting Whirlpool. Thats where I came upon this site and saw the multitude of complainers with the same type of problems and some that are worse than ours. Our purpose in this review is to add to the 1100 or more reviews that report the same kind of issues. We are now in the same mindset as the 1100. Will we ever buy another Whirlpool? Probably not, especially since it doesnt look like Whirlpool wants to stand with their customers to make it right. Customer support is just as important to us as the reliability we seek. I would much rather spend a bit more in the price than replace or repair the unit after the purchase. A little economics lesson for our friends at Whirlpool is that if you abandon your 1100 customers you will save about $440,000.00, but those 1100 will tell everyone they know of their problems with that product and as a result many thousands will never purchase a Whirlpool. So if we all influence 5 of our friends not to buy, then 1100 X 5 = 5500 people X an average price of $800 which equals about 4.4 million dollars of lost sales. Seems like a no brainer to want to stand behind your customers. We dont believe that any washing machine on the market should fail after a few months to 2 years. These products should be built to last many years and the maker of these products should have that goal.

We purchased the gas slide in range with gas oven. Immediately the temperature would hold a consistent heat, therefore it continually reset with a start sound (swoosh) every 5 minutes. The manual says it will do this, but clearly this is not normal. Then, the oven stopped working, showing an error message FBE0, that the cooling fan is not at high enough speeds! It sounds as though, along with hundreds of other people, we have all been ripped off! If anyone can please tell me what can be done about these defective stoves, I would appreciate it, thanks very much!

We built 8 years ago, with ALL new appliances...All Whirlpool Gold...been very unsatisfied with ALL appliances... Had to replace range and parts for refrigerator..And extendend warranties all nonusable..We live NM off a tarred county road by 1/4 mile...no one wants to even come and look. Not good.

I will never, ever, ever buy a Whirlpool appliance again. We bought the french door bottom mount refrigerator in 2013. After our warranty ran out, we had to have the guts of the refrigerator replaced and then the ice maker replaced again. Now the freezer door wont shut and I cannot believe that Whirlpool would put their name on this piece of junk! We splurged to get what we thought was a high end model but it has been problem after problem. RUN from Whirlpool!

The stove started having problems about 5 months after I bought it new, it had a 1 year warranty on it so the first repair was covered but it begun to have the same problem a few months after the repair. By the time I contacted the company they told me the warranty was expired and ask if I wanted to buy another year of coverage for $300, of course I said no. I repaired it myself and once again it worked for a few months and now the problem came back. Will not heat up so dont waste your money.

Purchased in January of 2014: Brand new Whirlpool WOS51EC7AS01 model oven - interior bottom metal has buckled causing the enamel to crack and break off from oven bottom. I registered all my new appliances immediately for warranty. When this happened after the fourth or fifth time baking in the oven, I called Whirlpool to get a service person to look at it. First person Whirlpool scheduled to come out refused to even come out, without looking at my oven. He said he knew we did something wrong? They immediately set up a second service person, after two weeks waiting for an answer; I had to call him (twice). He said that his report and pictures sent into Whirlpool shows normal use and there is nothing wrong with our oven? So, Whirlpool will do nothing to repair the oven? We just spent almost $4,000.00 on all new Whirlpool appliances, and this is how we get treated? WOW! Never again will I ever purchase a Whirlpool product. The enamel is gone in spots from our oven floor. How long do they think that will last with no protective coating on the oven? Terrible customer service.

After the pilot light on my water heater would no longer stay lit, I contacted the Whirlpool technical support number listed on the unit only to be told my unit was still under warranty, but I would be responsible to pay a $65 diagnostic fee and any labor associated with a repair. The technician came and said my ventilation system was the problem and didnt even touch the unit. He then sent a report to Whirlpool that the unit was flooded which voided my warranty. He did not submit photos to substantiate his water damage claim and now Im being told the unit is unsafe and must be replaced at my expense. This all sounds like collusion to not honor the warranty! I will never purchase a Whirlpool product again!

This machine was my dream machine for about two years. Then the noise started during the spin cycle. It gradually got louder and louder, until it got so loud that it sounded like a jet engine taking off. You could not be near the wash room and hear each other talk. Then it began to aggravate me with the UL flashing. I know how to load a washing machine. It was just a defect. Then it started making a grinding sound to add to the roaring spin noise. We were told that it would take over $500.00 to fix, so we just sat back and waited for it to die. Well, the other day it began to leak some water out of the bottom of the machine. Now today we are paying our last respects to a piece of junk that Whirlpool calls a washing machine! It is less than 5 years old. This was a $900.00 washer. There should be a recall. We should ban together and demand a recall! Now I will be forced to go buy a new washer. I can tell you which name brand I will not buy, Whirlpool!

I purchased my Whirlpool washer and dryer 4 yrs ago. I was planning on purchasing Samsung but the saleswoman at Gils in Bristol, RI strongly recommended this junk!! A washer and dryer should not quit after 4 yrs w/ a household of 2. The dryer never dried properly. Each load took 2 cycles. Yes, repair were called and we were told its a design flaw. The washer just stopped spinning. Repair will would have been $550. These pieces of junk were replaced by GE electric stackables. Fingers crossed....they are working satisfactory!

I will never buy a Whirlpool product of any kind. I bought a gas stove and its a piece of **. Won’t even light. Only way to start it is start boil then switch over to bake then it wont light. So please I ask that you make a product thats worth buying.

Whirlpool is one of the best appliances I have ever used. They last for years and the self clean ovens come in handy. I’m not to big on the electric stoves, but they are also amazing. Almost everyone in my family use Whirlpool, and we all love the stove and refrigerator. It is definitely a wonderful product.

Subject was included in our new condo less than 5 years ago. It appears that all we have to do is look at it and it falls apart. There is constantly another piece of plastic on the counter. Our experience in calling Whirlpool for service is that it is very expensive and time consuming. A refrigerator installed at the same time as the purchase had a defective ice maker which took three service calls and a final installation of a broken part by me before we were together again. 2 (two) service men recommended that if we had problems again that we do what they did. Buy Ice Cube trays!!!! What a great recommendation.

I bought my Whirlpool Cabrio washer from Lowes in Statesboro GA on 2-14-14. I did purchases an extended warranty on it. After 11 months is when I started to have my problems. I was washing my clothes. I did not hear my beep on my washer. After 2 hours my laundry should have been done. I stopped on the wash cycle and shut off. I put it on the rinse cycle thinking it washed my clothes. It shut off during the rinse cycle. I called the Lowes repair. ** was to come the next day, He did not show up. I had to call again. It took 2 more days before he came out.It takes over 6 business days before I get my part. I have to have my laundry washed else where. It did the same thing again. I called. ** came out. He ordered the other part. It took 7 business days. It came in Tuesday. I tried to wash my daughters comfort on Wednesday. It did the same thing. Shut off during the wash cycle. I called at once. ** was to have been here Thursday. He never showed up. I called Friday. They said hell be there by 5. He still never showed up. I called back today .This time ** called me. He said, “So you tore it up?” I said, “NO it’s still doing the same thing.” He said hell be here tomorrow between 8-12. I am so tired of this washer. I even asked if I could get a replacement. They said no. I said this is stressing me out. I am on anxiety pills already. This is not doing any good. I paid all the money for this washer and it does not work. I have to arrange to have my laundry done some where else. All they said was sorry.This is the worse washer to buy.

Have had Refrigerator less than two years and the evaporator seal is leaking and all the Freon is gone causing the freezer and ice maker to quit. Will cost $700 to repair. Found out it is a known defect with Whirlpool. Called Whirlpool for reimbursement and they refused, saying they do not know anything about this issue. This is interesting since it is all over the Web with complaints. I have been a customer of Whirlpool for 20 years and they have lost me and everyone else I know.

Bought the washer from HH Gregg for over $560 12/2012. Turned on power 4/2014 and just heard clicking noises then nothing. Had to get technician. Paid for $75 service charge and waiting for cost of labor and part for the lid lock/latch assembly. I see a lot of complaints with this new machine. I bought a new one BECAUSE I did not want any problems with repairs. Whirlpool is ripping off the consumer passing out this piece of discombobulated metal, wires and electronics. An appliance like this should last AT LEAST 7 years without a problem. I wish there was a class action lawsuit and will be waiting to the day it surely comes.

Purchased a 40 gallon gas water heater from Lowes. Installation was a nightmare trying to get the 3/4 pipe nipple fittings to seal. Once getting the two nipples to seal using extra thick Teflon pipe wrap, found the tank was leaking also. The return with Lowes was painless. Got another Whirlpool to replace, but angry about having to do the job twice. Wish I viewed this site first. Never would have purchased Whirlpool.

I have had my Cabrio set for two years only and the washer has a error code of F6 and E3... pretty much does not work properly and need to swap out main control board which is about 200-300 for the part. I’m very disappointed in this product for as much I have spent on it. My old school top loader lasted longer than this piece of junk! I believe the steam from the wash is going up into the control board and messing it all up! Water and electricity does not mix! Maybe they need to relook at their products. I want my money back!!!

Reading the reviews on this I figured I would chime in. Same problem with the top rack, its unfathomable how cheap this was constructed, since I have had old school dishwashers 15 years old without even close to a similar problem. Bought in 2012/2013 and have had this problem on and off the entire time. Looking at a new one definitely not a Whirlpool!

Before a year was up after purchasing 4 Whirlpool appliances for our kitchen, our refrigerator needed a new compressor. Of course, they covered the cost because it wasnt a year old yet. After much complaining, they gave me a whopping extra 3 months coverage, until Jan. 2014. Now we have water leaking on the floor and ice collecting on the bottom of the freezer drawer. What a piece of junk! I had sent an e-mail to Whirlpool after the compressor situation telling them that I would never buy from them again and would have nothing good to say about them. No one responded. Goes to show that Whirlpool could care less about their customers satisfaction. Never again will I buy anything Whirlpool makes. By the way, our old frig is in our mud room working absolutely fine.

Whirlpool Duet Steam Front Loading Washer Model #WFW9750WW01 - The washer is only 5 years old and sounds like the space shuttle landing while in the spin cycle. Cost to repair parts only will be $896.87. The bearings among other parts are shot. I will NEVER own another Whirlpool appliance under any circumstance. Angry is putting it lightly!!!

They really dont make them like they use to, do they? This Whirlpool Cabrio aka Caprio has given us problems for the past 3 years, weve owned it for 5 years. It doesnt matter how much, or how little clothing you put in this washer machine. It will start going NUTS, Thudding, Banging against the inside of itself, completely out of whack, and then it will show a UL where the time is shown. Every time we do laundry this happens, and we have to stick our hands in the hot water and reorganize the clothes, and pull more and more clothes out till theres only about 3 items of clothing left! This washer is GARBAGE! I advise people to keep away from it. The washer we had in the past lasted us years upon years. These washers of now in days are Crap Garbage. Keep the fancy tech look, and give me the old fashion Knobs ANY DAY! Whirlpool brand is Not what it once was.

Whirlpool washer Model WGD4815EW1. Bought this washer just about 4 months ago and right away I hated it but was told by people that all the machines had gone to the lid lock and that the government had mandated the energy saving devices on the machines so the machine will only put just a little water in the machine. I have been VERY VERY unhappy with this machine. My husband figured out a way to bypass the lid lock mechanism. Then after washing clothes many times I found out in order to get my clothes clean I had to just set the dial to Bulky every time OR I had to wash the clothes 2 times to get clean if I didnt. Once we bypassed the lid lock and then I figured out where to put the knob so the clothes would come clean I was fine until last week the machine just would NOT wash or do anything... it filled with water and just sat there until my husband got the water out. I located a Speed Queen from an appliance store and I am much happier. It does not have the CRAZY lid lock on it. I realize that some children are apt to mess with the washers. But I dont have children anymore and when I did I had a laundry room with a lock up high on the door so they could not play in the laundry room. I dont understand why this so called mandate could not have been done in a way as to allow those with kids to have the option on the machine with a built in code device to set the machine so the lid will lock and those of us without children in the house to opt out of the code to set the lid lock. NO REASON why we cant have a CHOICE. As far as I see it is a way for the government to try control more where they need to keep out. The cars have been designed with safety locks for children to keep them safe, but it is up to you to choose to use them. Same principle! Now for the mechanism to make it so the machine will only put so much water in the machine to wash. Youre NOT SAVING any ENERGY or WATER if you have to wash the loads twice!! This whole mandated business with the newer washer machines is a huge JOKE on everyone. I will be searching out used machines and having them rebuilt because I dont EVER plan on buying another one of these newer machines. If enough people stop buying them the manufacturing companies can raise some cane with the government to get the mandate lifted. NO I will not buy another Whirlpool washer. I encourage some of you out there who LOVE a challenge to figure a way to change the stupid motherboards on the newer machines and create a great business for yourself because if someone else can create it you can recreate it.

Mine came new with the home I purchased 3 years ago and so far I have had no problems at all. The only drawback is that if it is on, you can hardly tell it is running so if you forget you might interrupt the wash cycle unintentionally. It does an excellent job on dishes and the stainless steel front is easy to keep clean since there are no mechanical knobs or switches, you can just wipe it down and be done in less than a minute.

Whirlpool Model WDT920SADM0 Dishwasher. We built a new modular home so Abraham Builders ordered all my kitchen appliances in 2014. We did not move in and start using the appliances until June, 2016. Here is what happened during the first 6 months: 1) Would not dissolve dry soap or packets as there were still particles and plastic in the dispenser. 2) Dishes were not getting clean and were spotty. 3) Would not dry dishes, ever!!! 4) Parts would keep popping off as we would find them on the bottom or hanging down. 5) Final straw was this morning around 4 a.m. (12/4/16)... woke up to the smell of wire burning in the house and discovered it was coming from the dishwasher that we had put on delay wash that night and when we opened the door, smoke came out from inside!!Since it was past purchase warranty date, we had no warranty and the builder would not return any of my calls on any problems and the manufacturer of my house closed the factory. Needless to say, we now have to spend another $900+ for another dishwasher! Not happy at all about this Whirlpool model and would not recommend it.

I bought a Whirlpool refrigerator model GSF26C5EXW02 from Lowes. It is a huge piece of crap that has had so many visits from the Royal Appliance guy, that we are now on a first name basis. Lowes was awesome and has actually replaced this junker twice at no cost to me and has, in fact, reimbursed me for all the food this fridge has ruined by freezing. The appliance repair guy cant seem to find a problem so I just keep getting ruined food because of this hunk of junk.

I purchased a gas range with JDR8895 last 09/06/2007 at Home Depot in Metro Denver for approximately $1700.00. I will make my final payment on my Home Depot account next month. I was preparing dinner last September 10, 2011. I had the pans on the cooktop, one on the right rear and one on the left front burners. This was the set up because the right front burner has stopped working some time ago. Both burners were on a low setting as I was simmering pasta sauce and just warming water as I was later going to boil it for the noodles. I was in my living room when I started to smell something odd. When I approached my kitchen, there was a fire coming from the rear of the cooktop and beneath the three burner knobs. It smelled like an electrical fire. I immediately turned off the burners with my hand wrapped in a towel and started putting out the fire by hitting it with the towel and blowing. The towel caught on fire. I grabbed my fire extinguisher and was ready to spray when finally, it looked like it burned out. The smell in my home is terrible, when I tried to test the lower burner it looked like it was catching on fire underneath the knob as well, so i immediately turned it off and batted it with a towel. Im not sure what happened here. I will make my final payment on this range next month and had the previous range in here since 1977 and that still worked fine. I spent a small fortune on this Jenn-Air, only to have it catch on fire that could have potentially burned my house down.On various web sites including consumer affairs, JDR8895 has many reports of fires. If this is a known problem, why has it not been addressed as a recall? My 9-year old was making soup the day before while I was in the living room. This could of easily happened to her! It is a very dangerous situation to put your consumers in!Whirlpool Corporation contacted the appliance repair company, Columbine Appliances, to inform them that they would only be covering the cost of their visit and not the cost of the parts to be replaced in the range (the ones that caught on fire). Through Columbine Appliance, Whirlpool wanted to inform me that this is not a safety hazard and that it was my fault as I got water in the control knobs. This is not true. If I did, I was not aware and was unable to find any literature about that being a safety hazard or that it could cause a fire. I have found and have forwarded to the CPSC many instances of this exact problem, often when the range was not even in use and are happening to other consumers. I am working on combining the data, contacting the other consumers and have since refused service on the range by Columbine Appliances. Whirlpool only tried to contact me after I left them a message regarding the status of the range and that I had no interest in paying for what I viewed as a defect in their range and a safety hazard. I found a news story of this range going up in flames. Its unbelievable that this company continues to stand behind this product and blame these fires on the consumers actions. I am disabled and have an oxygen machine in my home. I have no desire to have this unit catch on fire again and potentially die, especially since water does, on occasion, end up on cooktops. Thank you for your time and attention to this matter.

5 years and 11 months ago I bought a 50 gallon gas, Whirlpool hot water heater with a 6-year warranty from Lowes. The 2007 water heaters were on sale, so I paid $329 for it. Within 6 months, I replaced the gas valve, and a few months after that, the thermo-couple went out and I replace that. Each time I called Whirlpool and got return authorization numbers for the parts, I still ended up paying for the parts plus labor. A year after that, the igniter went out and I had that replaced. Last year (the day before Thanksgiving), the thermo-couple went out again and I had to have that replaced - and it cost me for the part plus the labor - even though I had a return authorization number. I also replaced the water line connections/hoses to the water heater at that time. The customer service rep for Whirlpool told me at that time if I had another problem with the water heater, they would replace it for free - and the warranty was good until Dec 31, 2013 (this year). NOTE: Every plumber that has come out to fix the water heater and replace the parts stated that they see a myriad of problems with Whirlpool water heaters. They said the parts like the thermo-couples, igniters, gas valves, etc are poorly built and they replace them all the time. On Christmas Eve 2013 (two days ago), the water heater started leaking from the top by the valves - and so much pressure had built up in the heater the new water hose connections burst, spewing water all over the heater closet. I called Whirlpool the day after Christmas (today). At first, they told me they would not replace the heater as it was not in warranty and then I told them what I was told by the service rep last year. She finally agreed that my heater is indeed under warranty and gave me a replacement authorization number but she told me my warranty did not cover labor. I called Lowes. At first, they told me I would have to remove the old hot water heater myself and bring it back to the store in order to get my replacement. I am a 59 year old woman and I take care of my brother, a disable veteran. Although I am in good shape and healthy, I dont have anyone to help me get the gas and water disconnected and help me lift it into my Suburban. The man at Lowes agreed to bring out the the replacement heater and pick up the old one at no charge, but I will still have to pay $299 plus the cost of new hoses to have it installed. By the time the replacement one is installed, I will have paid a little over $1200 for a $329 water heater. I could have installed a tankless one for that, but I cannot see spending that kind of money right after Christmas. If I have one issue with this replacement, I will install a tankless water heater - and it will not be made by Whirlpool or any of its affiliates. My recommendation would be to steer clear of Whirlpool and their products.

After 50+ years of doing laundry, I had to purchase my 3rd washer. I bought the new top loader without an agitator. I very quickly learned that it has no lint filter. My first load was towels and mats. The lint clogged up my tub and drain pouring water all over the floor. Since then it has ruined many of my clothes which are mostly sweaters and sweater-knits. Without a lint filter, it deposits the lint right back on the clothes where it stays forever unless I shave or pick it off, even though Ive turned them inside-out. (Time consuming waste!) Even my socks have little balls of lint. It seems the only safe fabrics are new, smooth woven cottons, cotton-blends and slippery nylon providing there is no lace or brushed elastic.Now to the no fabric-softener dispenser... The Downy ball simply doesnt work, and theres no other way to add it. Waiting to use dryer sheets is too late; the damage is done. My clothes are dingy. In my 50+ years of ownership, I have never had to purchase a separate product to wash my washer so that it doesnt stink... and it does. Why does it lock after starting? If I could afford to replace it, I would... but I cant.

Bought a Whirlpool french door fridge in July of 2019, The icemaker began pouring water out of it and the temperature of the fridge would not go below 50 degrees. Contacted Whirlpool and the technician says it will be over $800 in parts plus service to repair. Now I must go 24 days without a fridge in the middle of summer until they can get the parts. How does a 10 month old fridge need all of the parts replaced except the condenser in that short of time? Whirlpool should be held accountable for manufacturing the defective fridge and leaving their customers stranded.

I have a Whirlpool built-in double oven. It is 7 years old. The top oven has overheated 3 times with food in it and it locks the door. The oven beeps and says, Too hot, and locks the door. Luckily I was in the kitchen when it overheated, so I could turn the oven off. After turning the oven off, the oven has to cool off before the door will unlock and the food can be taken out. By then, the food is really burnt.I called Whirlpool to see if there is a recall and they said, No recall, and the oven was out of warranty. So I called the repair shop. They said it was the control board and they were not sure they could get a new control board. I may have to find someone that can rebuild this control board. They said not to use the oven. It could cause a fire. I would think that they should recall these ovens. They should have a safety switch that shuts the oven off if it overheats like mine has done.

I have had the same lid problem with our washer. New in 2010. The lid just broke in the same place for the 3rd time! Called Whirlpool customer service. Yes they can find my account. No, they dont have a record of this happening to this washer before. Even though I called them and got the lids through them two other times!!! But they will be happy to send me a new lid for $260!!! Also love the fact that they dont acknowledge the lid is a problem. Time to find a new washer that isnt Whirlpool!!

I purchased a Whirlpool washer in 2010. It has started to rust. I called the customer services dept. They told me that there was nothing they could do about it because it was over a year old. I asked to be transferred to a supervisor. She told me the same thing. I told her that its not as if Im looking for a new washer. She said that there was nothing they could do; I had to pay for the repairs myself. I told her, After spending almost $1,000 on a washer, I have to pay for the repairs? She said, Yes, maam. I asked if I could speak to someone over her. She said that she had to take down my name and number and someone would call me back in 24 hrs ... from the management team.She asked for my number and not my name and said someone would be calling back. I told her, How are you going to forward the message without a name? Maam, Im sorry. Whats your name? I doubt if anyone will be calling me back. Whirlpool customer service sucks! They dont know how to treat their customers. Watch out for the warranty. What they call a warranty is not.

I liked Whirlpool brand. I was excited about the convection option and the warming burner. Plus it was on sale. I really like the AquaLift self-cleaning option but guess what? It does not work well. It is very frustrating!!! I would not recommend buying a Whirlpool oven/range. Low quality construction, features that work poorly, and poor online reviews. Another deal breaker would be poor customer service and repair service. Over, the Whirlpool oven/range is fair. The electric glass top does a good job cooking but keeping the glass top clean is nearly impossible. The oven does a good job baking BUT, the AquaLift self-cleaning does not work. I would recommend that consumers pass on the Whirlpool.

This washer has no agitator. Drum will shake back and forth while load of clothes will stay in the same place sliding towards the opposite direction of the movement for 20 minutes. Clothes are not turning, no going up or down, just staying still and not getting washed as expected. Baseball cap and construction worker jeans didn’t washed as it should have been.