I had an LG range and the top cracked when it was barely two months old. When contacting LG for assistance, this is what I was told: I have received additional information from our Technical Support Manager regarding your cook top. After review, it has been determined to be a cosmetic issue which is not covered under manufacture warranty. The ring in the picture appears to be created from the pots boiling over. Unfortunately, we are unable to offer any assistance with this issue. Scary that LG is being allowed to market a cook top that cant handle pots boiling over!

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

I purchased an LG washer and dryer at Sears in Overland Park, KS. I have had service out twice complaining about dirty, dingy clothes and a loud banging sound when the washer is filling with water.Both times, I was told to use a high efficiency detergent and 1-2 tablespoons of detergent. I have complied. My clothes are still dirty and dingy. We have taken to soaking the whites in the sink in a Clorox solution to bring them back. I feel as though I might as well get a washboard out and do the laundry by hand.I replaced my upright washer, which was doing a fine job, so that I could have a quiet washer. The noise is louder and the clothes are embarrassingly dirty to the point where I cannot wear them.Nothing has changed in our laundry, same clothes, same people and same amount of wear. We do not perform any manual labor that would create unusually dirty clothes. My husband uses his washables to lie on the couch and watch television. I am a homemaker who hires out all of the dirty work. We both do workout, regularly. In theory, we are a washing machines dream customers.I hired a plumber to deal with the loud bang in the pipes and he told me it was the solenoid. Today, the solenoids were replaced and there is no change in the loud banging in the pipes. If anyone in the house is asleep, the washer cannot be operated because of the very loud bangs.

When we purchased this washer/dryer set, we were told we were getting some high quality machines. Sadly the washing machine is a big disappointment. This problem from the very beginning, slimy mildew on the gasket, we had a technician come out to remove the gasket to clean it but that was not the solution. This machine is definitely defective and should not be on the market. If you have any answers please share.

The 10 year warranty that covers the compressor is not worth the paper it is printed on. My fridge is running hot to get it fixed under warranty I have to pay $250.00 for labor. The only thing covered is the part. I asked how long will it take to change the compressor, 2 to 3 hours Im told. At what cost per hour, cant tell me that. I asked if they could come out if it is the compressor can they leave it and I will have it installed, told no. I asked if I could find my own certificated LG technician told no they will not supply the compressor. So the only option is pay the $250 or risk having someone charge me double because LG cant tell me how much it will cost per hour for a tec. Also have an LG dishwasher not working, both appliances less than 6 years old. Either have a warranty or dont because this so called one is not worth it. I will never buy LG again.

We bought our LDF6920 LG Dishwasher from Best Buy in 2011. We agree with previous posts regarding this unit. From the very first day it was totally inadequate - dirty dishes, soap dispenser not opening, etc. LG should be ashamed to market this type of machine. This is the reason why companies like this will not have long term success.

I purchased it (Model # WM2487H*M) 4 1/2 years ago. Mold, mildew, black gunk abound. Rim harbors dirty water, grime, and bacteria. This is definitely not what I expected from this over-hyped machine. Advertising wizards had me fooled. If there is a class action suit, recall or refund offered, count me in. I’m not looking for big bucks. I just want a reliable, sanitary clean washer.

We bought a $3,000 LG refrigerator 4 years ago. A few weeks ago, it failed -- an error message about a motor. I checked and found that the very refrigerator model had been the subject of a class-action settlement over the defective product. LG NEVER NOTIFIED US about the class-action suit, and the settlement has now been closed. LGs response to our problem: You are now out of warranty and a repair will cost about $350. This is truly a vile company which sells defective products. (We also had an LG TV die after five years.) Buyer beware!!

I also purchased an LG LFX31925ST Refrigerator and after 3 1/2 years worth of use it broke down. I spent over 5 months going back and forth with LG on fixing it, had numerous repair visits, where they tried to fixed the compressor and sealed systems. In the end they offered my 1200$ for a buyback on the fridge but I have to buy another LG refrigerator.There is no way that I want to give LG any more of my money after what I just went through. 1200$ doesnt come anywhere close to covering the cost of a new refrigerator. Just so everyone knows they replaced the some of the tubing that used to be copper with regular metal tubing that sits in a water reservoir. This attaches to the compressor and after a couple of years it rusts and you lose all of the freon in the fridge. I cant tell you how many 1F and FF errors that I keep getting on the Fridge. LG customer service is terrible. They dont give any power to do anything. After dealing with them for almost 2 months a started a countdown on my Twitter feed to see how long it would take to get it fixed. I started go over my problems in the middle of July. We are now in Jan. Right now I am contemplating on whether I want to use the 1200 that LG is giving me or not. LG is the worst.

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didnt like the fact that this refrigerator didnt last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

On November of 2011 I bought a top load LG washer, model WT5001CW. It worked great until a few months ago when the bleach dispenser area has begun to rot. It is so bad that the entire area where the bleach goes has come off the hinges and is just dangling off the base. When I contacted LG, I was told that the warranty did not cover cosmetic issues. When I asked to speak with a manager and explain that this more than a cosmetic issue, this is a manufactured defect! I was told that my case would be reviewed and they would get back with as soon as they made a decision. Two months later, I am yet to hear from them. This company needs to take responsibility for the manufacturing of their products.

We purchased an LG LDF8072ST PREMIUM dishwasher from Best Buy on Dec. 12, 2012. Since it has been installed, the performance of this product has been terrible. The drying cycle is terrible and when I contacted LG, I was informed that this was the way it was supposed to work because it is a new advanced HYBRID drying system?? Even when we put it on extra dry, it still did not dry the dishes. With the performance still terrible, 4 weeks ago, the dishwasher quit working completely.When I contacted the LG online chat service feature, it was a joke. I spent more time verifying that I had bought a dishwasher than anything else. He finally determined that my dishwasher was Shot and he ordered a technician to come out. 10 tens later, a technician from a local repair facility came out, and he verified my dishwasher was not working??? He brought no replacement parts, but verified the unit had crapped out.Two weeks later, he returned with a main board and got the dishwasher running. He tested a few cycles and declared it ready to go. I was out of town and my wife was leaving that afternoon, so she loaded up the dishwasher and started it before she left. When I got home three days later and opened the dishwasher, the dishes were still wet????? This is the first dishwasher that I have owned that drying dishes as part of the cycle is part of the dishwasher!I have gone on LGs website and written to them and have not heard back! For what they charge for their products, I would expect a better support/service system in place. Dealing with LG is as bad as dealing with Sears in the past. If this is not resolved, I will do my research and make sure my replacement dishwasher dries dishes and is not an LG.

Bought a new LG top load washer in 2011. It started leaking after a few years then the main board burned up. Smells terrible. Not going to waste any time or money to even attempt to fix it. Hopefully I can find a better brand.

Totaled my rug and ruined thousands $$$: I got my washer with them saying it was the best. Obviously my old one would have been better to have kept. This one fell off the rotational hinges and spilled an entire cycle of water into my house. All I have to say is don’t buy one if you like your sanity. Definitely not a quality brand. There is obviously problems here and they say there is not.

Purchased our LG refrigerator in November of 2014. Compressor went out in July 2019. Two weeks before someone was able to come out to replace the compressor. The Technician shared with me he has replaced about 400 LG Linear Compressors in just the past 12 months. Told us it likely would happen again and to purchase a Whirlpool next. Was so disappointed after a quick google search on LG Linear Compressors to learn just how bad the problem is. Calling LG was useless. They offered no help and of course never mentioned this was a major problem. Never again will I own a LG product. Please do your homework before purchasing LG. It only takes less than a minute on google to see the problems.

My problem with this machine, is that Ive never seen a wash machine take so long to wash a load of clothes! If I use the Speedwash feature, which is supposed to be a 35-minute cycle, it will take nearly two hours to wash the clothes. Loads that I know should take longer, like extended soak cycles, stain removal cycles, extra rinse or extended spin cycles, extend the wash cycles into hours and hours. Im dissatisfied with this purchase and I have seen so many complaints that I know I wont get the matter resolved to my satisfaction. I remember when this company went under the brand of GoldStar. I didnt like the look of their appliances back then and they were known as cheap. They must have found a company to re-market and re-brand them, with great looking outside features, but the same crappy inside components.

Worst washer I ever purchased! Every load sends uneven balance message and if you are not right there will continue to rinse and spin for hours! Have to out anything with less or stays in mesh bag before washing! I HATE this washer and am frustrated that I need to buy a new one in less than 2 years! Do not buy this.

We have a LG4801CW top loader washing machine that has had a slow leak we just discovered, as there was never water visible on the side or front of washer to indicate leaking. However, overtime water has been leaking out of the back of the tub as far as a plumber can tell going behind the washer and under our trim and tiles/sub floor. After a year and a half of having the washer we noticed two of our tiles had cracked by the washer. When my husband pulled up the tiles, we found mold and water in the sub floor around the washer and more cracked tiles hiding behind the washer. We have contacted LG and they wanted to charge us to come fix THEIR FAULTY PRODUCT that was 1.5 years old because it was no longer under warranty. Pretty sad when they dont stand by a product that is 1.5 years old. They were supposedly reviewing our case and would get back to us in 3-5 days, yet have not and we have called them several times and it has been a lot longer than 5 business days. I feel like we are getting the runaround and Im sick of having a torn up house. Because of the damage to our flooring and since we have an open floor plan this has resulted in ~10,000k in flooring we have to tear up because we cant just replace one section. They no longer make our tile and we are out of extras. The plumber that came out said dont buy LG products as the design is too new and are very frequently faulty.

Our LG gas dryer quit drying. The motor would run and the drum would turn. Also, air came out the vent but no heat. We called Sears Service and they came out. The technician took the dryer apart and after a few minutes discovered that close to the burner is a resettable thermostat all hidden underneath and of course, nothing in the manual mentioning a resettable part. Good design would have made that something the owner could find and reset. (Were not all idiots.) The manual, which is best described as poor pidgin English. We have had a great deal of trouble getting clothes completely dry. I am disappointed in the quality of a machine which was very expensive.

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

Purchased LG French Door M/N LMXS30776S/03 during Best Buy Labor Day sale September 2016. Purchased Geek Squad coverage, because, hey $4k fridge, that would suck. Immediately noticed $5/month drop in electric bill. Great start! March 2017 I start hearing noises that werent there for the 1st 6 months. Call up Geek Squad, they send someone out immediately. They diagnose problem as compressor, which they are not allowed to touch. Call up LG. It takes me 5 calls over 2 weeks to get a technician to come out. April 2017 tech diagnoses that the noise is within normal range, no fix available. Early August my daughter starts complaining about warm cheese in her sandwiches. No one else complains in the house. Late August I learn that I had sent my daughter to school with spoiled milk (I informed her before she drank it). Thought maybe it might have been older milk, but I was pretty sure it was fresh. 2nd Monday Sept. I touch a Gatorade that had been frozen and moved to fridge door and it is warm to touch. I take an instant read thermometer and plunge it into various food and drink and measure temperatures of 57, 57, and 51 (drawer) deg. F. Call LG. Am told it will be 3-5 days before I am recontacted by an LG tech. Sept 12. Call Geek Squad and the next day I have someone out who diagnoses that the compressor is not working. Buy ice cream because I thought the freezer was working as it frozen some leftovers on Monday. Alas, the ice cream is pretty much just below melting point. Sept. 13, 2017: Waiting to hear back from both LG and Geek Squad to see what path to take. Geek Squad has been incredibly responsive. LG, not so much.

After less than one year of owning my stainless LG gas range, the 5 knobs, which are made to mimic stainless, bubbled on the outside and cracked at the attachment spot. LG replaced them as it was within the warranty period. That was February 12, 2011. Less than one year later, 4 of 5 knobs are again bubbled and broken. I have not phoned LG to see their response yet but regardless, clearly the quality is incredibly poor.

The freezer compartment is large, lots of room. The refrigerator itself has lots of space in the door for a gallon of milk and other large containers. It has 2 drawers that are pretty big for deli/Vegetables.

Our LG Front Loading washing machine has a massive problem with black mold in the rubber door gasket. It seems to be a widespread problem with this product. If I had known this beforehand, I would not have bought this washer. I would like my money back so I can buy a replacement that is well made and works.

I bought the whole LG kitchen appliances set for my $20000 new remodeled kitchen 11/2018. By 9/2019, 10 months later, my stovetop looked white from decoloration. I called, they send someone and at 10 months, they called it wear and tear, say WHAT?. My last stove last me 12 yrs and still had a perfect black top. Under warranty, they did not change it. So I ended with a brand new kitchen and all discolored new stove. On 03/2020, 16 months from purchased, the double top burner stopped working and now I am going to have to pay for the repair of the burner, either keep my cooktop all whitish or replace it on 18 months $800 new!!!! LG range. I might just have to kicked it to the curb, count my losses, cry a little and buy AMERICAN. Customer services just keep saying I didnt buy the 5 year warranty. Im very disappointed and I see no end to this.

I had an LG washer for about three and half years. The washer stopped spinning. I called LG for the 10-year warranty and was told that a technician would come out and check the washer. I was told it would be around $100 to diagnose the problem. I told LG that the motor was slipping, it should be covered under their 10-year warranty. They said I would still have to pay a technician to come out to tell me what I already knew. I argued with them many times about the problem. I even asked them to send someone out for a courtesy call; they would not . They finally gave me the number for Parts. They found the part for the motor rotor assembly. They opened the back of the washer, undid the mounting bolt, removed the rotor, and sure enough, the rotor assembly gear was made of cheap plastic. It was strange because the new one with a metal center was stripped out. This not only should be covered by the warranty, but also, a defective product should be covered by the company. The whole job of replacing this part was about 15 minutes and $75 in parts. I have photos of the part being removed with its stripped center and the new one being installed.

Takes all day to do laundry. Goes off balance all the time no matter how I separate and arrange things. This summer will look for another brand.

My LG oven has required 2 repairs; the circuit board on warranty, and now the hidden baking element gave out one week before Christmas. I called LG and quickly connected with a representative. This was my experience: Four lengthy attempts for her to get the serial number etc... She continually reversed the numbers (Id say 486 and shed repeat 864 sort of thing). And these numbers are located in the most awkward location for a person to read!!!I explained the preheat could not reach its goal, and she tried to explain to me how important preheating was to ensure best baking results! I told her my baking skills were not the issue, it was the oven could not heat up!!! She told me to ensure the date on the front panel was correct. I told her my panel did not include the date. She had the manufacture date wrong... I decided to call a local repair service, they arrived the same day, and the repair will be done before Christmas, at half the cost, done by a reasonable capable service person. In summary, whenever I need a new oven, it will be a Samsung.

Updated on 08/12/2019: I reported this product problem previously and a week later, received a response from LG saying they would do something about it. I sent the info next day and 4 days later they responded that they cant find the number. I respond again same day, now three more days go by. They still cant find the number so I send model and serial number again (from the sticker inside refrig). And I added that this is a refrigerator, our food is spoiling, please call me (and gave my number) as if it was your familys food. FIVE days more, another message, We still cant find the number.It took me 6 minutes to find out the first three digits of my model number meant LG Electronics. Youd think two weeks would be enough to find the rest of the number. I would send a picture of the product label if there was a way to do that. If they really wanted to fix this problem, they could have called me and we would be this far in 10 minutes, not two weeks. I got sick last night, and it was probably spoiled food. Im 76 with a heart condition. There are so many facts to give here that it sounds like Im ranting instead of just giving the details. Maybe thats their strategy. Take the money, stall and make excuses until they stop. But I wont. I was using private mail so they could work fast and do their job. For some reason, some department at LG is just as bad as Sears. I know how to broadcast that.Original Review: $2200 LG made refrigerator completely fails after 18 months. Stops cooling/spoils food and almost new. Technician tells me its a known problem affecting 1000s of products. This is a brand I had trusted. Am told I need a board and possibly a compressor. $1000. I will ask them to fix it and will spread the word on what they do.

Bad Service - 38 months old French Door with dual ice makers and the in door ice maker fails. It makes ice but cannot seem to get them to fall when it turns to empty without getting stuck and making a clicking noise. I called LG and they connected me to an LG authorized service center 70 miles away. The service center called the day they were to arrive and asked me how I was going to pay. I asked for an estimate and was informed that ice makers cannot be repaired as LG does not fix ice makers but only replaces them for a cost of $500. The reason that was provided is they are made in Korea. What a bunch of BS from the authorized service center. I just canceled the order for all LG products on the new home going up. I would not take the chance with their product again.

Electric Range LRE30451SB - Purchased from Best buy in April 2008. Last evening ten minutes into cooking dinner, there was cracking, sound, like blown electrical noises, a bunch of red under my large burner (in areas that there should not have been) and what sounded like an electrical explosion. No smoke, no smell.... and strangely enough it did not blow the breaker. Purchased the additional 5 year protection plan, but of course as luck would have it I am 4 months out of warranty. Best Buy told me I should have received another email offering additional protection (did not receive), so I am out of luck. Did some research (on this site) and saw mention of a recall. I called LG, and mine was one of the recalled ranges. WHY ON EARTH were customers not notified of this recall? Especially when it has to do with burners getting too hot and/or not shutting off. I could have done without the near cardiac experience. There is supposed to be a technician here in the morning. This is the second LG product that we have had a major problem with. The other was a TV less than 6 months old. Very upsetting. We work very hard, and prices are high, quality low.

When our old refrigerator quit a little over 2 years ago, my wife and I shopped around and decided to purchased a new LG refrigerator. When the door panel control indicated we needed to replace the air and water filters, we ordered replacements but before the replacement arrived the cooling shut off completely and we lost everything in the refrigerator. We later learned that if the filters are not replaced immediately the cooling shuts off. A little over a week ago and without filter replacement warnings, the refrigerator and freezer stopped working altogether. Again, we lost everything in the refrigerator and freezer. LG customer service was not helpful. We were told a repairman would contact us within 24 hours. 48 hours later my wife tracked down the repairman. I note it was not the repairmans fault. The repairman said the electrical operating panel, compressor and something other part were all bad and had to be replaced. Basically rebuilding the refrigerator. Repairman would order the parts. 6 days later we are still waiting. Using a dorm refrigerator from my office to keep milk cold for our two kids. LGs customer service has been totally inadequate and very disappointing.

In January of 2016 I took delivery of a set of LG Black Stainless Kitchen appliances from Lowes. I purchased stove, refrigerator, dishwasher, and microwave. They were very expensive and what I consider to be high end in terms of models. Within a short time, I began to notice the refrigerator scratched at the drop of a hat. This was not my experience with prior stainless appliances. I learned the black stainless just has a black film on it and it is not the true color of the stainless.Just 2 years later, I am seeing the black coating or film peel away from the handles on my dishwasher. Just having a ring on and opening the door to the fridge is leaving scratches. Plus spots of where the film is wearing off are on the front of the fridge and at the edges of the door. The film near the handles on the dishwasher is peeling away. I called LG and they could care less. Since it is more than one year old, too bad for the consumer. There is no product on the market to try and at least cover the appearance of this faulty coating. So, just 2 years and over $7000 later I am stuck with products that are obviously defective in terms of the finish. I will NEVER do business with LG again since they gave me a defective product and will not stand behind what they sell the consumer. I have seen other negative reviews about this same issue. There should be a class action against this company for this product.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

I bought a LG Refrigerator 2 years ago with the bottom freezer..About 6 months ago it started making weird noises and the ice maker went out 2 months ago..Today the whole fridge went out...I read the reviews today that go back years with the same problems..My question is, Why is LG allowed to continue to sell this faulty appliance? I paid over $1,000 for my fridge and now am forced to use my 20 year old fridge again and Im out $1,000!!!!!!!!!! How is this even legal?

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.

Never had a dishwasher to work so well, it not only cleans well, but to maintain it is easier than I would have thought. I would buy another LG Dishwasher- I have had top brands before and they didnt even compare to what this one does...

I bought my refrigerator 5 years ago to come home to leaking water and a warm refrigerator. I was on long holds with the LG department. They scanned the refrigerator telling me nothing is wrong, to just unplug it and call back. I called back. Was hung up on 3 times. Given repair companies that were not open not in my service area. I found someone to look at the refrigerator and was told it is a compressor issue. I paid over 3000 for a refrigerator that didnt last 3 years. Im very dissatisfied with this product and customer service. I will never buy another LG product. They know these refrigerators have this issue and they are doing nothing to fix it. Same type of compressor is being used to fix the problem which may occur again.

WM2050CW - We purchased this machine in 2010 and it seemed the answer to all our prayers. It worked great, cleaned well and the clothes were almost dry when they were done - very little time in the dryer to get them done. The machine wasnt cheap but it would save energy and use less water and of course cut down on dryer time. Then this year problems arose and it was out of warranty. No problem, I thought, just call a repairman and all will be good. WRONG. Found out most will not work on the Korean made LGs. The parts are hard to get and expensive and the service from LG itself is horrible. This coming from the tech that we finally found to come out and work on it. Great we thought, get it fixed and back to washing. WRONG again. Pump was shot and the supports on the center drum were beginning to go. Okay how much to fix? We asked. $400 for the pump which could take up to two weeks to even get and up to a $1000 to replace the supports. OUCH!!!! Needless to say repairs were not done. Called several repair businesses to get a recommendation for a replacement. All came up with the same answer...... DONT buy another front loader. Reason: not built to last, parts are expensive, and some brands like LG nobody will work on. So we went back to the good old top loader and it is a Speed Queen and it has a 3 year warranty and according to all the repair people we talked to it is one of the most dependable out there. The best part it is made here in the good ole USA..... If you think front loaders are great look them up on youtube and see what happens when the supports go............ SCARY.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

Its a front loader, and has many options for washing, as well as the dryer. I would recommend the LG brand. They have been very dependable, and has aided in helping keep our electric costs down. Very economical to run!

Purchase this LG Electric Range LRE3012ST in 2011 and oven stopped heating correctly in August 2016. Repairman stated the oven control board and oven sensor need replacing. The oven sensor part was available, however LG no produce the oven control board. I call LG and they referred me to ENCompass who in turn sent an incorrect part; was later told by customer service, part was not available and there was nothing they could do. How can you produce products and not parts for the products? I have not been able to reach executives as of to date and still without a working oven. Bad... customer service.

I purchased a higher end LG double oven gas range. It is made poorly using cheap and thin material. They used a silver film for the knobs to give the appearance of stainless steel. I didn’t even realize a metal looking film was used on the knobs until it started bubbling after a few uses. A year and a half later the bottom oven displays an F19 code. An LG technician replaced the harness and the ignition. 2 years later the exact same issue happens. I contacted LG and they do offer warranties for faulty products. Their products are awful especially for what you pay. There are so many other brands who provide quality products at a reasonable price and stand behind their products. I will never purchase LG products again and DO NOT RECOMMEND their products especially their ranges, refrigerators and dishwashers. They all begin to have issues and fall apart within 2 years and you will have to keep having them repaired around every 2 years.

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an executive agent. I waited on the line for 15 minutes before anyone picked up. She told me if I faxed her my receipt, they would pay for the repair. My telling her that this refrigerator was 2 years 8 months old made no difference. When I faxed over the receipt, I called them to make sure they had it and someone else set up an appointment, after much trying - since it was the Thursday before July 4th, for repair on Tuesday July 7. I received a phone call today that the company cant make it on Tuesday, now its Thursday. I have lost most of my food and I have had it. This product is garbage and no one should sell it. I will tell EVERYONE I know never to buy anything that is LG.

LG Top Loader WT1001CW. DO NOT - DO NOT- DO NOT- BUY this washing machine. I agree totally with all the other reviews. It does not fill with water enough to even cover the clothes. There is virtually no agitation to get the clothes clean. Clothes usually remain in the same position in tub during the entire wash process and dry spots remain on clothes.. they didnt even get wet. I have had to rewash loads again just to try to get them clean but still they dont come out clean at all. Spin cycle is crazy and clothes just lay on top. This is the WORST machine ever made. I dont know how they get a good rating. Someone stacked the deck to trick consumers into buying this machine. I have had this machine for about 6 months and wish I could return it. Do not buy LG washers.

LG Front Loader Dryer heating element does not function correctly. It take 4 or 5 cycles which really runs up your electric bill. Weve had a professional service it and still works poorly. The LG Front Loader Washer didnt last more than a 4 years.

I had an LG front load in the washer for six years and the bearing started to go out and needed to be replaced. I called LG and they sold me a warranty to fix the problem. A week later I was contacted by a local appliance store, who came out and looked at my machine. They said yes, it was a bearing problem, but they were not sure that LG would actually authorize the repair, even though I had called LG and specifically requested a bearing repair replacement and they had listened to the machine as it was operating and agreed that it was a bearing problem. The repair technician called them and they did agree to repair my machine. He ordered the parts and two weeks later showed up to do the repair.He worked on my machine for about three hours and finally got the job done. After he had reassembled my machine he said it would be a good idea to run a cycle to make sure it was all cleaned out after the repair. Without me doing anything, he started the machine, which sounded like it was working properly. He left and a few minutes later I left for an appointment. When I came back about 20 minutes later the door on the machine was knocked open the trashcan next to the machine was knocked over water was all over the floor, And the breaker to the machine had been tripped. I called the repair man and he came back within about an hour and looked at the machine.Now the tub, the plastic one that encircles the steel one, has a crack in it and was vibrating so violently inside the machine cabinet that it broke the heating element compartment and spewed water all over the entire inside of the machine in the electronics in there. I called LG to inquire what to do now and they basically say that they will not cover this repair because I should’ve not left the house with the washing machine running unattended. ** believable… I cannot believe that a company would say some such BS to a customer who contacted their repair department, purchased their recommended extended warranty, and used their certified repair technician. And keep in mind it was the technician who at the end of the repair said it would be a good idea to run an empty cycle to clean everything out of the washer. And he did not say you need to stay in the house with your washing machine. And I would imagine almost everybody has washed clothes and left the house with the washer running.I feel that LG has demonstrated incredibly poor customer service and corporate malfeasance with the way they are abusing people with their worthless warranty. I am considering legal action, and possibly a class action lawsuit to see how many other people they have treated in this way. If you have been treated this way, please call me and leave a message at **. Leave your contact information and tell me about your LG warranty nightmare experience. I will write it up and hopefully turn the materials over to a law firm.Nobody should be treated as poorly as I was… Basically they sent a technician into my home who completely destroy my washing machine in an attempt to repair my machine that obviously went wrong, and now LG is blaming me. Ridiculous. Outrageous. Nobody should be allowed to do business this way. I will also be contacting one of our local TV affiliates who does stories on problems like this and see if they want to pick this up. I am pissed and I imagine there are a lot of other people out there just like me.

Ice maker clumps, leaks, water doesnt work. Now it is 29º inside while it is set on 37. Everything is frozen! This refrigerator cost 3k! Of course all of it started 2 months after the warranty expired. I am on the class action lawsuit.

My husband and I purchased a range from Home Depot 2013 and I thought this was great and absolutely loved the stainless steel and blue inside oven. That was until problem after problem. Why purchase an extended warranty just to find out Home Depot does not have service people in the area to service their products. Why even sell the warranty if you cant fulfill the agreement. I am furious!!! Stuck with a range after a couple of years that burners will not work and oven temperature only reach 350 degrees. Then only to be offered a refund of half of what we paid!! Really!! I will never buy a LG product again!! I also question if I will make any major purchases as this from Home Depot again as well!!! LG consumers beware!!

Although LG might make quality products, the dryer unit is too small and not tall enough, no pedestal, which requires bending down. Washer drum is huge, but too deep for my short stature. Instructions for liquid & powder use are not clear. Keeping units clean is a challenge.

LG has a compressor issue! Our fridge is less than 11 weeks old and the freezer stopped working causing food to defrost and ice tray to melt with water on our hardwood floors. It has been 2 weeks now with daily phone calls to LGs call center. Call center DO NOT follow up on return calls, they book technicians that can not work of the fridge model and when I asked to speak to a supervisor I was told that they do not take calls??? Their most common line from the call center is Im so sorry. I have heard that comment every day for the past 2 weeks and still no fixes and now they have to talk to their technical group. If you are running a call center make your emplyees can solve an issue and not just note-takers. We purchased all major appliances from Trail Appliances (Edmonton) and they indicated they had no complaints with service from LG so beware as once the sale goes through they are not concerned with a customer.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

My LG range model Lre3021st broke at 1 year 1 month old and my LG refrigerator ice maker door broke about the same age. I guess Im out the LG business. Cheap junk. My dishwasher, microwave and toaster oven, not LG - not broken yet...

I received an LG front load washer at 12 noon today. I did the first load which spewed soapy water on the floor. I did subsequent small loads with no overflow. The dispensers retain clear water after cycle completed. I contacted LG to question why the water remains in the dispensers and why the overflow. I was informed that I used too much soap which caused the overflow. This is my second LG, and I am no dummy. I know how to fill the soap dispenser to the normal or max levels using HE products. The response from LG is We only recommend 2 tbs for a big load. I measured the amount of liquid to fill to the normal mark which is 5 tbs and to the max level which is 7 tbs.I explained this to the LG rep and the response was, We have already sent this numerous times to the designers. WHAT??? They know about the problem, continue to produce the product using the same improper guides in the manual and intuitively, the consumer follows the dispenser level marks and provide no ALERT to consumer!!! Of course, I still needed to know about the clear water remaining in the dispensers. That is normal. The dispenser dispenses by overfilling the drawer, that is shy there is water remaining at the end. Of course! We all want stagnated water to sit in the drawer possibly turning moldy and smelly to be dispensed into the next load of wash! I am absolutely incredulous!How can a manufacturer possibly continue to produce and sell such a subpar product? I was pleased with my last LG that performed well for 6 years and recently started to overflow and would not pump the water adequately out of the washer. Not wanting to put money into repairs, I foolishly elected to purchase a new and improved LG washer. What kind of fool am I?

I am actually not happy with LG service provider. I bought my LG washing machine less than 2 years ago. It was faulty, and series of complaint was sent to LG office Ipaja where the washing machine was bought. For them to send their technicians to fix it, they keep posting me up till this moment. Please kindly assist. Thank you.

True Balance is HORRIBLE. Just as many other reviewers said, the balancing feature on this machine is a total nightmare. Do NOT buy an LG washing machine. In fact, I am so frustrated, I will never buy LG anything. Ever.

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

We have had this machine for almost two years, but being very busy in our lives have never actually watched the machine go through a full wash cycle, until I did it just recently. I put an average load of clothes in it and started a normal cycle. A little later I looked in to see that the clothes were only about half-immersed in water during the wash. Clearly, this was not good. I see that many people online have complained about this same problem. I find that the washer will only truly fill if the Bulky/bedding cycle is selected. Otherwise it simply will not put sufficient water in the tub for a proper wash. My fix to fool the machine is: start the load on Bulky, wait till it fills to the desired level, pause, change to normal and proceed. This will not make the rinse cycle fill up, but if you happen to catch it you can do the same for rinse. Sort of makes a joke of this high-tech automatic machine doesnt it?

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

Bought a Kenmore Elite French Door Refrigerator 795.74032.411 in July 2015 and really regret that decision. Less than 30 day after the 1 year warranty expired, got an error code indicating there was a bad control board or fan. Tech replaced the fan was first and that did not fix the issue, so then control board. Reading on line reports, this was a known issue with the LG control board. So $350 later, it was working again. Then a few month later, the ice maker started icing up. Turns out that the waterline running into the door has a know issue also. So tech had to order a new door (over $500) and with labor, total cost was over $850 for that failure. About a year later, started hearing a loud noise when a fan kicked on. This turned out to be a bad fan behind the rear panel in the refrigerator section. That was a $200 dollar repair (parts and labor).Shortly after that repair, the same fan started making noise again. This time the housing around the fan had shifted because of tension being place on the housing that way it is installed, making contact with the fan blades. Tech was able to readjust the housing to not touch the fan blades. But another $100 service charge. Now the Sealed System is out. The Sealed System is under warranty, but very hard to find anyone to do the repair. Sears is coming out next week, but the warranty only covers the parts. So labor will be $99 just to get them to look at it. The tech that looked at it yesterday (another $100 charge), indicates it likely the compressor, but he was not allowed to replace parts covered by warranty. Said I had to contact a Sears or LG for warranty repairs.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

I reported LG dishwashers continuous malfunctions to the place of purchase (Home Depot, Cheltenham Square; Montgomery County, Pennsylvania) LG appliances was contacted and attempted repairs three times including an evaluation visit. Sears appliance repair department called but could not help us. This dishwasher is defective and we need a new replacement dishwasher.The malfunctioning equipment approximately $600.00 plus in price simply malfunctioned and repairs were attempted but to no avail on five separate occasions.

After having an LG washer and drier for a few years the drum bearing went out. We called LG Repair technician. Tech was sent out. Parts had to be ordered. Appointment was made. We were told to confirm via email. We never got confirmation email. Appointment was cancelled and had to again be scheduled. Ive now had to miss 3 days of work to repair bad LG washer. Forgot to mention, washer almost caught on fire due to bad bearing. Thanks for nothing LG. My next washer/drier will not be an LG. Next stop BBB complaint.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

Have a LG Dishwasher Model LDS4821ST. After purchasing this and about 2-3 months later notice a bad odor. A few days after cleaning dishes it smelled like something died in the unit but the smell was inside. After putting off calling LG I could not stand the smell any more so I emailed them. They e-mailed me back with recommendations such as Check your disposal for odors and try putting in vinegar and run a cycle with no dishes. Did not help the odor still there.A few days later this was still barely in warranty. I emailed again and they gave me a claim number and a repair service to call, the service guy said You still have to pay and that claim number is a conversation number not for me to charge LG. Repairs that would cost $300 and replace a part is up to me and you will not have the odor again. Yeah right I think it a bad design on the draining system that bacteria starts to develop. They do not stand behind their products. I even stated in second email that if the service guy says its my fault I would pay for the call. At this point I am probably going to buy a different brand. My KitchenAid lasted for 12 years with no issues.

I purchased an overpriced refrigerator that had numerous problems and after a few years, I gladly replaced with a new one of different manufacturer. The LG french door refrigerator was the worst product I ever owned.

Ordered & paid for LG, bottom freezer refrigerator in 2/2014. Delivery was April 1; delivery man lost a part to the doors so didnt close properly. After a LOT of phone calls LG called and delivered a new refrigerator (same model). Two months after use, started whistling. Sounds like the bomb sound effects in old war movies; I timed the whistle... over one minute - each time motor cuts on it whistles. After whistling stops motor runs at an elevated groaning (small aircraft). Called LG for repair (still under warranty); online customer service ignored my request for two months. Finally got a note saying sorry - were having IT issues. They scheduled an appt for a repairman after I called Home Depot (who then called LG). Repairman never showed because the company doesnt service LG unless out of warranty or bought from them (so they told me when I called to find out where they were).Recontacted LG (online chat customer service as it is based in the US) and I keep a transcript of conversations. Week later, awaiting repairman. Refrigerator 5 months old. After reading all comments, I am fearful for the next 7 months. I will not ever buy an LG again purely because their customer service quality is - well I am not suppose to write what I am thinking... How do we stop this company from selling in the US? Who do we complain to? Federal Trade Commission? BBB? Who else?

My LG gas dryer started making a thumping sound and now the drum is cracked, no longer drying my clothes and and is tearing my clothes from the jagged whole in the drum. Poor quality metal drum. I will never buy LG products again. Class Action Lawsuit here we come!!

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

I spent $800 for this machine and the clothes are absolutely filthy after washing with this machine. Like, I would have to take them to the coin laundromat. I am embarrassed to let guests use it. It is nasty. It gives me error messages of being unbalanced even when I am doing a tub clean cycle and there is no clothes in the machine at all. Ive had the service people out 3 times. They did nothing. Finally LG decided that the problem could be fixed – the month after my year-long warranty expired. Now they want $200 to fix the same problem I was calling them about all year. I am so frustrated. I am going to throw away an $800 washing machine because it is absolutely disgusting.

Bought the LG Flat Top Range Model # LRE3023ST. Have had nothing but problems. Customer Service unwilling to resolve problems. We were sold a defective range. Paid a lot on disability cant replace.

We bought an LG Refrigerator back in 2013 and had problems with it closing properly, since day one. Over time my produce would not stay as fresh, so about a month ago we had it professionally moved to our garage for a backup fridge (to keep drinks cold). Due to it being a much warmer setting it caused my unit to have to work in overdrive to keep it cool. In return causing it to overheat and it stopped cooling the fridge and freezer causing everything in the freezer to spoil. I paid $90 for a technician to come out and he diagnosed it with a bad sealed system (which let me had that the sealed system was a terrible concept). LG said they will warranty the part but I am responsible for the $1,000 labor :( I will never again purchase an LG product for the reason. Poorly made and do not back up their poorly made products!!!

We purchase new LG products five years ago and have been totally disappointed with our dishwasher. It is the worst weve ever owned. It doesnt clean the dishes and now keep getting code 0E. Cant fix.

LG fridge (LFXC24726 French Door Fridge) bought in 2016...compressor failed in 2017. Woke up Memorial Day 2018 and found a pool of water around the fridge. Fridge was warm inside and the frozen food soft. Called LG factory specialist and he used the Smart Diagnosis to analyze the problem. He said I should call a repair person, because the fridge was not working (dont need Smart Diagnosis to tell that the fridge is not working!!!). Removed all the food and scheduled a repair person four days later. The day before the repair person was scheduled to arrive, I checked the fridge and everything seemed O.K....cold fridge & freezer. We decided to have the repair person check the unit to verify that it was O.K.I told the repair person the whole story about the unit not working four days ago and now it is working. He said: THIS IS A COMMON PROBLEM WITH LG UNITS...The defrost computer sometimes gets stuck and has to be reset. Just unplug the fridge from the wall or trip the circuit breaker, wait 15 seconds and the computer will reset. That piece of advice cost me $75.00. The repair person confirmed that this information is not in the owners manual and probably the LG factory specialist dont know about this computer problem. I hope this story will save somebody a repair service charge. I learned my lesson...I will never buy another LG refrigerator.

I find these customer service reviews hard to believe. So we bought the most beautiful big refrigerator and was one to boast about. UNTIL THE DREADED LG COMPRESSOR ISSUE.. Have been on the phone for over a month with them. Based in another country. They would not even offer a tech to come out. The ones they referred dont do the linear compressor. They offered to replace the compressor with us paying labor. Ok I dont care. Paid almost $3,000 for the fridge. I just want my warranty work done and done now. All the research Ive done, everyone else has had my experience. So I find these reviews hard to believe. Come on LG help us out.

Both washer and dryer match. I have the clear top to look down into the top loading washer. It does an excellent wash job, handles large loads with ease, and has more than enough cycle options. Its energy efficient by using only the necessary amount of water. Cant believe I waited this long to buy a new model.

Design flaw in LG gas burner knob - Seriously, some lawyer needs to file a national class action complaint. This stove is not “fit for its intended purpose,” which is a violation of the nationwide Uniform Commercial Code. As many other commenters have expressed, it’s a death trap. I cannot count how many times I’ve discovered the burner on and flowing gas—when I did not knowingly turn it on. It is unconscionable for LG not to fix this. Please, will some class action lawyer step up?!

We moved into a newly-built home with a brand new LG front load washing machine. With a few weeks, gentle use (there are only 2 of us), we began to notice an extremely foul odor we finally tracked down to the machine. Neither of us ever even attempt to open the door until the full cycle is complete. We found 2 problems - first, a terrible odor inside and around the door of the machine even with repeated attempts to run the machine cleaner product through, and second, a drain hose at the lower front of the machine that ended up having to be drained with every single use and even then, we had the odor. We will never buy any LG product again!!!! When we contacted them, we found no one who would even listen to us.

Great microwave for the inexpensive price! I would purchase this product again if needed. LG makes good products at a fair market price. I always consider buying LG products with no regrets. I recommend LG products.

This is the most useless dishwasher I have ever owned (LDF5545ST). My 20-year-old GE works better than this thing. The energy efficient drying is absolutely useless. I have followed every instruction in the owners manual, ensured that my water is hot enough, and everything else that LG recommends. I always have to dry at least half the dishes by hand. It’s actually faster to wash dishes by hand. I would never, ever, ever, buy another LG dishwasher. Do yourself a favor, buy something else.

To whom it may concern. My name is Liliana **, I purchased a LG refrigerator in 2012, my refrigerator is not cooling and the compressor is making a loud noise. I’ve called with my concerns on 7/14/19, the CSR was unable to help since the smart diagnostics staff did not work on weekends. Called Monday 7/15/19 spoke with one of the staff members however we tried to get the smart diagnosis to work but “ the phone signal” wasn’t good enough so nothing could be done. The rep. asked me to reset the system but nothing we tried worked, I was very frustrated not only I’ve suffered monetary loss since I had to throw away a lot of the food that was in the freezer and refrigerator. I had to wait on the line for over 30 and stayed with the rep for over an hour. My frustration grew bigger when she told me that I have to get it serviced and who knows how much More I would have to spend on servicing my refrigerator. Then she said that if I can provide my receipt of purchase then maybe the company might grant me a “one time courtesy service.” I right away made a copy and sent it to them online and my request went on for review. Today 7/16/19, got the email rejecting the request, saying that the unit is “too far out of warranty.” I paid $2400.00 for this appliance. I have the original receipt, I cannot afford to buy another refrigerator, I had high hopes when I bought this appliance, for LG to tell me that my fridge is out of warranty. My Manual clearly states that the Linear compressor has a 10 year warranty. I am very disappointed LG can’t stand behind their products, I’m not asking for a new refrigerator but I’m asking to reconsider their decision not to service my refrigerator, I think as a customer I deserve at least one chance to given a courtesy service. What if the issue is indeed the compressor? Are you not going to grant the warranty?. I’ve attached the email I received and a copy of my receipt for your review. I’m asking you to please help me to overturn the decision made by LG... This was my letter to Customer Service, I have already a denial of request. You might think well the fridge is indeed old, well I bought a Kenmore refrigerator in 2004, guess what? Still working, I have no issues - is 15 years old, no issues and have the receipt on that one too. I’ve hear too many issues and complaints about LG products and no one really wants to fix it.

I bought this Sears Kenmore Elite French door fridge in late 2007 (Model 795.755.46401). Within a couple years (but out of warranty), lots of little things started to go bad. As others have mentioned, the plastic latches at the top of the doors broke, and then the latches for the tilt out vegetable drawer fronts broke, and then the slides on the drawers broke, and the hardware that supports the bottom shelf broke - etc. The whole interior is made of parts too flimsy to last for the useful life of a refrigerator. Then the front door water dispenser stopped working, and just recently the whole front display went out and the main compartment lost temperature control and started freezing everything. Im a handy guy (and an electronics engineer), so I ordered and replaced the main board and then the display board, as they were the obvious failure points. That didnt fix the problem, so I dug in deeper. It turns out that the wires inside the front left door that go up through the hinge have broken. I could deal with that if the failure was at an accessible point (at the hinge one would expect), but I eventually figured out that the wires have broken somewhere inside the door. The wires are apparently molded into the door and cannot be replaced, so I have a $2,000+ refrigerator crippled by a bad 10-cent piece of wire and an astonishingly stupid design that makes that wire part of a $400 door assembly.Like I said, I am a handy guy, so I routed a very thin and not too ugly replacement wire on the exterior of the door to replace the broken wire inside the door, and for now the fridge is back in business. Ill join the many posters in this blog who will steer clear of all LG appliances in the future.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

Have only had the fridge for just over 5 years, and already the compressor has failed. Came home to water all over the floor. All the food in the freezer had to be tossed. Tried calling LGs 800 number, and I got Craige, their automated whatever you want to call it. When go through his questions, you get disconnected. Tried calling 4 times to actually speak to someone, and every time got Craige. I guess LGs great Linear Compressor has a 10 year warranty, but Im looking at over $500 to have it put in as only the part will be covered. I wish I had read reviews about this horrible compressor when I was purchasing this fridge, as I would never have bought it. But Im like so many others and will have to get it fixed since it cost so much money only 5 years ago. Just sad LG cant make a reliable product. What makes me mad is they know about their failing compressors and arent doing anything about it with their so called valued customers.

This machine is horrible and LG is not backing the quality of their product! There was a recall on this machine and it took three visits by the repairman to finally get my machine working properly and then it was only under warranty for 90 days, which is about how long it lasted before the unbalanced load started again. LG will not fix the same problem that was never fixed properly from the beginning. I am very disappointed and after doing online research it is evident that there is a problem with the machine that LG needs to take care of.

LG Electric Range Model LRE3083ST - Bought it February 2015. I noticed a greasy film accumulated between the glass panels in the oven door. Called for repair person, he came two months ago. Hadnt heard back from him. Called LG and complained. They told me that they would send someone to clean the glass. Which doesnt resolve the problem. LG told me if I didnt like it I could go to Best Buy where it was purchased. Best Buy wont do anything over the 45 day return policy.

Updated on 4/13/2021: After 4 weeks LG sent a repairman for my refrigerator that wasnt working. He said the relay switch was bad and would order the part and return the next day. He never returned. He also said not to run the refrigerator. It was a fire hazard. I contacted consumer affairs and received a can message from lg stating they were returning the unit and send phone number name and claim # which I did. I am now using the refrigerator for a cooler I get ice every day to keep things cold. This is completely unacceptable. How would you like to be without a refrigerator for a week. I purchased this refrigerator in November.Original review: I purchased my refrigerator 11/20. The freezer works but refrigerator doesnt. Currently 60 degrees. I have contacted customer service three times and have yet to see or hear from a technician. Reference **

We went with a larger cubic footage from the builders model. LG purchased through Costco, so you are backed by the best, if there is a problem. Great freezer space and interior flexibility of shelves in the refrigerator section. Extra storage area for frequently used items, milk, water, condiments is a great add on.

I just had to replace a four year old LG dishwasher. This was the worst dishwasher I have ever owned. The rack system was poorly designed and engineered. The wheels were brittle and broke easily and very costly to replace. The control panel had to be replaced twice and although part of the warranty, it still was costly to replace. The motor was very noisy and recently stopped working altogether. I just purchased a Bosch dishwasher as a replacement and am sure it will be much better than the LG. This is the last LG product I will purchase. Poor engineering and poor customer support.

Purchased this new LG LFX31925ST for $3500 from BestBuy July 2013 and now 14 months later the freezer and fridge compartments are warm and the unit sounds like a garbage disposal. Called BestBuy. They said they have no Geek Squad service in my area 15 mile from both Bestbuy locations in my upstate NY location. So contacted LG customer service several times to get a repair for this unit. Unplugged the Refrigerator for 12 hours, plug back in and it was quiet and cooling till 10 hours later when the noise is back but seems to be still cooling. Did a bunch of troubleshooting over the phone with no definitive solution. Called back this morning to LG to explain to them the current situation and requested a service call. Mentioned to them that the service center listed on their repair website did not return any of my 3 phone calls yesterday. So they gave me another service center that they were going to electronically dispatch. This was several hours ago now and no contact from them. Dont buy LG Appliances!

We bought the LG Steam Washer and the Steam Dryer, with pedestals in December of 2008 from Best Buy for more than $2,600. Were a retired couple, doing a maximum of 3 loads (not large) a week. 5 years later, the washer makes a horrendous noise on the spin cycle @ medium speed or higher. Some of the dryer cycles dont run as long as theyre supposed to (and the clothes are still damp). I called LG and they gave me the name of a certified LG repairman in our area, who told us that we needed a new rod and bearings for a total of more than $600. He said we were lucky it lasted this long!!! I called LG back to seek some other recourse, and a customer service person who could barely speak English said there was nothing they could do for me. I sure wish Id read the comments on this website BEFORE purchasing an LG. I will never buy another LG product.

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

Within months of buying our LG refrigerator, the fake stainless steel finish started coming off the handles. Now the handles looked worn and shabby. I called a repairman and had them replaced with new handles. These lasted just about a year, and then the fake stainless finish started coming off again. They look terrible ...scratchy, peeling, shabby ... just makes the refrigerator look awful. Same thing is happening to the outside covering on the door ice dispenser. Not only that, the ice maker will suddenly stop producing ice. Then we just have to wait until it decides to start working again. Sometimes its a few days ...other times a week or two. I hate this refrigerator and will not ever buy LG again. We are in the process of replacing this refrigerator. While looking around, I see LG still has not upgraded their handles to real stainless steel. (At least, they should offer an upgrade, or free replacements.) The handles cost almost $200 each with tax. You will be sad and embarrassed by how this looks in your kitchen within a few months.

I just purchased your $800.00 LG Inverter Direct Drive Dishwasher, Model # LDF6920ST. It does not clean the dishes at all. Im very, very unhappy with your product. The inside stainless steel looks like 7 years old. I have not cleaned my dishes before putting them in a dishwasher since 1992. I cannot believe the electricity/water it uses and how your product - even after rinsing - cannot clean. I feel I need to put an extra rinse to help get the grime off. I have reduced my soap by half and the dishes still feel gritty. There must be something wrong with this. What can/should I do to have a rep come out to see what the problem is?

I just purchased my brand new LG washer & dryer about 6 months ago. So far, so good with the dryer, but the washing machine is terrible. Its constantly leaving patches of lint on my delicate/cold wash clothing and light patches on my other clothes. The set that I purchased was very expensive and this is unacceptable.