We have purchased an LG refrigerator that is less than a year old. We reported an issue that when you shut one door the other door pops open. While fridge still technically worked, this isnt supposed to happen (especially with amount we paid); it also affects the ice and temperature and ruined food. We have had two other brands of fridges (Frigidaire and GE) for over 20+ years and this one we can only speak of in terms of months. It is not energy efficiency and does not work properly. We reported the issue to LG and they sent their own technician. (This is after we tried the online tips to lean fridge as far back as possible, etc.) The technician came and did not even touch fridge. When we told him issue he said it was a design flaw and to contact a specific number. We called and they said they would get back to us within 24 hours - spoiler alert and first warning sign, they did not.A few days later I called customer service. The person was helpful and gave me a supervisor number to contact the following day. I did and they set up another appointment which I was told would be the last because they would make sure their own technician fixed it. The technician no-showed. I was persistent and called LG multiple times. In total the technician no showed three times. I used four vacation days and my fridge does not work properly. My customer service was mixed - in fact, one person emailed and said This can happen with top mounts because of the way the duct work is set up. followed by The customer just needs to push on both doors to make sure they are closed all the way before walking away. To me, this wasnt an acceptable response after multiple contacts and only a few mere months of ownership. Half of my customer service responses were terrible in tone and service. I was constantly pushed off and told to just schedule another appointment. I contacted customer service over 12 times, not including the four appointments, three of which LG no-showed after a 5 hour waiting block for appointment time. There were also several times - at least 3 (not including appointments) in which LG said they would follow up with me and never did. We can only talk about our LG product in terms of months. Our other fridges were a Frigidaire and GE unit which lasted 20 years and 22 years respectively. This LG fridge has only lasted a few months. In fact, its basically only worth the $50 my electric company will give me under their program to encourage replacement of energy inefficient units. I would not recommend this product or the customer service. I have copies of my contact, emails, and chat responses and summaries of my phone calls as I plan on following up. What good is a fridge door that makes another one open when you shut it? Apparently this is a common issue that LG has yet to address or fix but just keeps pushing down the line. I hope we can prevent other people from making the same mistake. If I can edit the post after submitting, I will share some of the poor customer service responses and a video of the issue, but I wanted to submit this as soon as possible.

We bought an LG freezer on the bottom french door refrigerator a couple of years ago. One year later, the computer board went out. It wasnt in the warranty. We had to pay for a new computer board. We had to spend a great deal of money for ice in the ice chest to keep things from spoiling. That went on for 3 weeks until the new board arrived. The LG stopped working again soon after. We had to buy a new one, this time, a Maytag. It was bought Oct. 28 and today, the freezer stopped working. Now it has started up again. Very strange. We had given our 15 year old Whirlpool refrigerator to our daughter when we bought the LG and that old Whirlpool is still working like a charm. Thats because it has no computer board on the back! Why on earth do name brand companies compromise their name by manufacturing these inferior products now and use a computer board? They take no pride in their name. Their refrigerators are made in Korea, not the US, and are made to be disposable. Never mind the expense to the consumer. Can anyone tell me why there has to be computer boards to run a refrigerator? They are never reliable. I would love to bring a class action lawsuit to manufacturers of these appliances and computer boards, but dont know where to start. I am sure everything is made in Korea. Shame on all those manufacturers!

I purchased a WM3500CW LG washer and matching dryer from Home Depot. They were delivered and installed on 5/16/19. When doing the first load of laundry, the washer leaked from the bottom onto my new tile floor. I contacted Home Depot and after a bit of haggling was able to get them to provide a replacement which will be delivered on 5/23. Based on this experience, I have significant concerns about the quality and durability of my new laundry equipment to the extent that I requested LG provide a warranty extension. This request was refused by LG. I will never buy an LG product again and will be sure to spread the word to friends and family that this is a brand to be avoided.

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

In Jan. 2011 we purchased a very large LG refrigerator and on Sept. 5, 2017 it died. I called several repairmen, from where we live in Ohio to the lakes to West Virginia to Pennsylvania same answer, no one works on LG refrigerator. They are throw away refrigerators. All of them said it sounded like the compressor went, which is still under guarantee from LG. I called LG and they gave me a phone number to call for repairs, which they did not know the location. It was in upstate New York, and they stated they dont work on LG s any longer.So off to Home Depot I went, where I purchased the refrigerator for $2300. They said they dont do anything with repairs. I would have to call LG. I explained I did but no one within a three state area works on LGs. Then while there I noticed a salesperson was selling an LG refrigerator with extended warranty to a customer. I said to the manager, I was talking with, Why are you still selling LG refrigerators and the extended warranty when you know there is no one to work on them? I stated. I felt this was consumer fraud and then they agree to give me a discount on a new refrigerator of my choice. I have been telling everyone I know not to purchase an LG refrigerator. All the repair people I spoke with also said even if I found someone to repair it you probably could not get a new compressor, as the parts come from Korea and it is very difficult to them.

Hate my LG washing - especially small loads. Wish I had stuck with Whirlpool. If I could lift this machine I would throw it out the window. I have NEVER had to babysit my laundry loads like I have to with this washing machine.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. Youll regret you bought it later. Good luck.

Machine sounded as if it was gearing up for take off. LG ran a smart diagnosis over the phone and said everything was normal. I then ran a spin cycle and had the service tech listen over the phone and he said No way was that sound normal. As we live farther than 20 miles from an authorized repair service, our case had to be evaluated for repair or replacement. They replaced it and it sounds much different and improved. With the new machine, the liquid HE soap is not totally dispensing leaving gummy residue in the tray. The manual is not very clear on how much to use for what size load. I was told to use 1 Tablespoon for medium and 2 Tablespoons for bulky loads and that a small amount of water remaining after the load finishes is normal and to wipe it out of the dispenser trays after each load. Definitely not user friendly.

We purchased our LG Refrigerator for several thousand dollars six years ago. It had a five year warranty. After five years, the area below the ice maker and water dispenser became rusted. When we called the company, they told us that was for decorative purposes. After the five year warranty expired, the piece between the french doors is broken, so it does not close properly. Now today, we woke up to realize that the freezer and fridge have randomly stopped working for no reason. We needed to throw out hundreds of dollars worth of food in our freezer yesterday and will be shopping for a new fridge. I would not advise ANYONE to purchase anything from LG.

My LG smart inverter compressor refrigerator does not cool at all when switched on (only the light comes on). Serial No: 805NRRD086878, Model: GL- B201ALLB. SPZQNGR/0028, ADDRESS: PORT HARCOURT - NIGERIA, PHONE NO: **. Please what I do to make it work? It is really frustrating.

My husband and I purchased a new LG refrigerator just 2 years ago. TWO weeks ago right before July 4th everything defrosted and melted in the freezer and the refrigerator went warm. I called LG warranty service and purchased a service plan. They scheduled to come July 6th. They cancelled that appointment because they overbooked pushed me back to July 11th. Five days later. This brings us to July 10th by 4 o clock I havent heard from them with the scheduled time so I called them. I found out they cancelled again! They didnt even have the decency to call. They would not give us a date when someone could get here. We were told we would receive a callback in 1 to 2 business days with a date. We refused to accept this or hang up because they can not be trusted. Over a long time probably a hour later we finally got a date. Saturday. Another 5 days.So we have been out a ref for 2 weeks. Tried to call someone ourselves to get this fixed. They came said it might be the fan but they are unable to get the part because LG wont give them the look up a number so we have 2 options wait another 5 days and hope they actually come or buy a new refrigerator. 2000 dollars down the drain for a new refrigerator. So beware when buying LG appliances. Its safe to say I will never ever buy an LG product again. LG corporation also did nothing. All they wanted to do is confirm our appointment. I can do that dont need them to do that for us. So stand clear of LG got sold a lemon and cant even get it fixed. Updates repair man came 2 weeks later got the new compressor and guess what still doesnt work. I am a month without a refrigerator with 2 kids in the summer. Never again will I go with LG for anything.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

Bought a $3,000 LG refrigerator and the day after it was delivered, I called LG to have it repaired due to the refrigerator arriving damaged with a broken drip tray. Was told I couldnt get just the drip tray, that I would need the entire door assembly and that a tech would have to install it. I have spent 3 days and over 2.5 hours on the phone trying to get this tray fixed/replaced. Finally, I was transferred to a supervisor who set me up with a local service company. The service company would not order the part or come to do the repair because they said that trying to get reimbursement from LG was almost impossible and that LG fought them every time they did a warranty repair on LGs behalf. The service company said they would do it if I paid COD. Why would I pay for a part and labor for warranty work? Called LG back and spent another hour on the phone with no satisfaction. I will never buy another LG product.

I had an LG refrigerator and and I wanted a replacement one that would match my stove and microwave. There are some things I’m not happy with. The temperature control doesnt seem to be as good as it was on the other one. I have a separate temperature gauge and many times, it isn’t as cold as it should be. I even had somebody come out to the house and it hasn’t made a difference. The fridge is fine as far as where the shelves are, but I am not happy.

A couple times I was disappointed with dryer settings and had to run twice to achieve a complete dry. For fabric, type and weight drying time too short. Washer has some setting that dont give the option for heavy spin.

I was so glad to add a new stylish refrigerator to my kitchen. Counter depth, window that lets you see inside the fridge, an extra door to open for just drinks. AWESOME! I told my friends, they were glad I updated my kitchen. Well none of them want to hear about how much LG is a terrible product. I had a refrigerator delivered and it did not work properly, had a second delivered, and it was malfunctioning, took two days off work to it serviced and it still does not work. The customer service is horrible. They know how say, That is not our protocol. Instead of LG, buy a cooler and ice. Your food will stay fresher.

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

We bought the LG LFX25978ST French door refrigerator on 5-1-2013 from HH Gregg. Was working okay until Oct 5, 2013 (5 months) when it suddenly stopped making ice & freezer contents were mushy, soft. Called LG. They told me to reset the ice maker & it should be fine. Reset twice, still no ice. Called LG on Oct 6th again. They told me to get a new filter or bypass plug (which should have been left with me when they delivered) which I did on Oct 7th. Put the bypass plug in... still no ice & freezer not freezing. Called LG back. They said they would schedule a service tech to repair. After several calls from the repair people about the date of purchase, serial #, model # finally they said they would have to order a new ice maker & when the parts came in they would schedule the repair. Finally came out on Oct 17th!! 12 days with no ice & very little freezer. Had to buy ice & use ice trays in my garage freezer. When the repairman came out on Oct 17th, he had a new motherboard & a new ice maker.... Took him 2 hours to replace the ice maker in the door... Had to take it back out several times because the ice container was too tight. He said it would take 8 hours to make ice, to call him in the morning if it did not. Well... still no ice & worst now... no freezer. Lost about $80.00 of food... ice cream melted completely & all over the bottom. Called the repair service next day Oct 18th, told them no freezer, no ice. They told me they would send the tech out again but could not until Oct 21st. Also called LG about my defective refrigerator. They said it wasnt defective & they would not replace it until it was deemed unrepairable. Very unsympathetic & rude! They told me I must allow them to repair. Repairman came back out Oct 21st & was on the phone to LG Tech. Put thermometers in freezer & refrigerator was finally diagnosed as a bad compressor!! This refrigerator is only 5 months old!!! I had a Frigidaire before that was 16 yrs old & I never had a bad compressor. Called LG again & asked what they were going to do about my refrigerator. They told me that it was not unrepairable. That I had to allow them to replace the compressor or they would do nothing!!!! So after talking to HH Gregg a couple of times, with no help from them either, HH Gregg said I would have to allow them to do the repairs. You would think that HH Gregg would stand behind their products also. I had bought all 4 new appliances from HH Gregg but only the refrigerator was an LG. So as it stands now, I have a different service provider that LG sent an email to, not listing the replacements parts (I had to give them that info so they could order the compressor). They are scheduled to come out Nov 6th with the new compressor. But Saturday Nov 2nd, my refrigerator is not cooling!!! I bought a ref thermometer & the temp in the refrigerator is 55 degrees!!! I have no other refrigerator!!!I paid $2300 for this LG refrigerator on 5-1-2013. I have no refrigerator, no freezer & no ice. LG does not care!!! I am still trying to get either LG or HH Gregg to replace this defective refrigerator & I guarantee I will never purchase another LG product. You would think that there should be some help when a product you purchase does not meet even minimal standards.

I purchased a new LG High Efficiency top load washer, model WT1101CW, on August 12, 2013, for a total of $659.98. On January 19th 2014, 5 months after my purchase the water would not drain from my machine. I had to pull a full load of laundry out and squeeze each dripping piece of laundry in my laundry tub. I called LG and was told that I would have to use a local third party service company to provide warranty service. They put me in touch with a dispatch center to set up a service date of Saturday January 22nd. I remembered that I had purchased an extended service agreement from Best Buy when I purchased the washer, so I then called into Best Buy Geek Squad. They were able to get someone out on Monday January 24th which worked better for me due to my work schedule. Best Buy also assured me that they are authorized to provide warranty service so I decided to use the service from Best Buy.When the technician arrived he discovered that the pump on the machine was not operating at all. He called dispatch and ordered the part, we set up the service for the following Monday, February 3rd. He also told me that if the part did get to me sooner I should call and let dispatch know because it might then be possible to get someone to install the new pump sooner. As of Thursday evening I had not yet received the part. I called to check on the status but was told that the part is on back order and there is no indication of when it will arrive.I am entirely disgusted with this situation. There is absolutely no reason that a 5-month-old machine should malfunction. It is also a new LG model so one would think that parts should be readily available. Unless the pump on this model is defective across the board and that is why they do not have any in stock. Up to this point I have loved everything about this machine. Now I am entirely dissatisfied with the LG product. I have two weeks worth of laundry in a household of four people and there is no indication of when I will be able to do my laundry. I might also add that I live in the Chicago area and we have been having absolutely nasty weather, which is not at all conducive to loading up a car with 5 to 7 loads of laundry to tote back and forth through several feet of snow.I am however satisfied with the help that we have received from Best Buy. They have even offered to reimburse us for our cost to use a laundromat. The Best Buy policy will replace this machine with a new one if it takes 30 or more days to receive the part. While this is wonderful on the part of Best Buy agreement, it is completely unacceptable to me that I will have to be further inconvenienced by LG and have no idea as to how much longer this will take.

I purchased an LG French door refrigerator in Sept. 2018. It quit cooling in March 2020. Had a service call and was told that the part would be ordered and the technician would come back to install it. Never heard back from the technician so I called the service center. I was told that the part had never been ordered and would be ordered. I never received a call regarding the part so I called again. I was told that the part was discontinued and could no longer be ordered. The person at the call center could not help me. I filed a complaint with the BBB. I was asked for proof of my purchase. I sent my Lowes credit card statement showing the purchase date, what was purchased, what store it was purchased from, and the price. The statement had all of the information that was requested from LG.LG came back and asked for the actual receipt. The original receipt was taken by the service technician so that he would have the information to order the part. I cannot get a copy since the Lowes store that I purchased the refrigerator from has since closed. Furthermore, LG has all of my information. When I made the initial service call, they looked up my account with my phone number and told me that they had all of my information. As of today, the BBB has closed my complaint as LG is refusing to repair or replace my refrigerator with the receipt that their technician has. Just infuriates me to be out $2,300.00! Buyer beware! There are several class action suits on the refrigerator that I purchased but LG continues to sell the defective appliance and so does Lowes. They have looked for every outlet to get out of making good on their appliance!

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four. This is the worst company Ive ever had to deal with & the worst & cheapest made appliance Ive ever bought. Ive never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they dont have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. Its not like my appliances werent registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

We looked for a stainless steel refrigerator. We compared all brands at our local Home Depot. The lg was the best priced for the value. The space was used to maximum capacity with shelving and actual functional drawers that can be configured to meet your needs.

It was an up to date refrigerator and was spacious. It kept things at the right temperature and I like the color of it as well. It also had wheels for easy movement. It was fine the way it is. LG should make more of those kinds. It was a perfect weight and size. The refrigerator fulfills its duties. The price was perfect for my budget as well. It went with the design of the kitchen and the features are awesome. The other brands didnt come close to the LG.

Love everything about my large capacity LG washer, except when washing my husbands iron hose work pants. They are super heavy and even on heavy duty cycle, it doesnt spin them out well. This was the only problem I have had with the LG brand.

I purchased an LG top load washing machine and have been completely unsatisfied since the day I bought it. My clothes suddenly smell. I was told that is because on newer machines the drain is closer to the clothes, if that makes sense. The drain pump has broken twice. It is not a part that is in stock, so we often have to wait for the part to get it before the machine can be fixed. It also has the off balance problem that many have already mentioned. It is hard to get it balanced. Obviously, this washing machine has a defect with the drain. They should take responsibility and replace it, but are not willing. I would echo what others have said already--do not buy LG.

I purchased an LG double stacked washer/dryer at Home Depot on January 2010. The motor on the washer needs to be replaced at a cost of $500.00 for labor and parts. Why should I have to pay for a new motor on a 2-year-old washing machine. Someone please help.

While this refrigerator seems to have everything as youre reviewing it, it absolutely SUCKS! Not only does the product suck, the service on the product sucks. You seen $3k on a product and you would like to think that the degenerates that sell the thing might have an ounce of human decency in them but they dont. DONT EVER BUY AN LG PRODUCT!!! They want your money, they couldnt care less about you.I have this piece of ** refrigerator and the ice maker always (in literal terms: 9 days out of 10) freezes up and you have to pull out the ice maker, stab the chute with a knife to break up the ice cluster and it spreads the ice cubes all over the kitchen because it takes force to get it out. You have to cut in the tiny gap between the pull-out device and the door to sever the ice dam, then pull... to the point where you think the plastic will break... the ice maker out. It explodes in a shower of ice cubes that fling all over your kitchen. All that water/ice is wasted, you are MORE THAN PISSED OFF constantly and you never have access to anything but floor-ice. I would never recommend any product by this manufacturer because they simply dont care. I was told...You bought it. Figure out how to use it the best in your house. Also, their water filters are ridiculously priced. I hope the manager of their support catches dick cancer and dies in front of his own mother.

Purchased LG product in November 2014 and it did not even last 5 years. Compressor is not working and cost of labor to replace is over $700.00. LG will only assist with cost of repair for 36 months. It is evident that LG does not produce quality produce. If LG invested in a quality product, then LG would stand behind its products and company would offer assistance if their refrigerator stopped working after 4.5 years.

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

We have been using our new LG dishwasher approximately four weeks so I have actually turned it on about 5 times. Went to use it today and door would not close. When I did get it closed I could not open it. It was stuck. Husband finally got it open. Latch is defective. So when repairman comes Wednesday to fix my leaking (new) LG fridge guess he’ll be repairing a dishwasher also.

Bought our LG Front Loader Steam Washer (WM2501H*A) 9 years ago. 4 years after purchase we had to have the drum replaced due to the bearings going bad. Luckily it was covered under warranty so it was free. However, its only been 4 years since the replacement and again the drum bearings are going bad and need to be replaced. I was told that with the direct drive system the bearings had a longer life than previous models. If this is true then the previous models must have only lasted 2 years! We are going to run this one into the ground, spent all that money on it and feel like I might as well get my $$s worth (and it isnt worth fixing at this time.) I will NEVER buy another LG washer (and possibly product) in the future. I feel like the product they produce is low quality at a high quality price. I will be going back to top loader when this one completely fails.

Acquired a LG washer model WT1101CW, 2/4/14 from Stine in Broussard, Louisiana. Washer broke November 2015. The warranty that we bought from Stine was through NSI Protection Plus at the same time. They sold the contract to Warrantech 800-279-1662. Our washer broke again March 24, 2016 (same problem) over a week ago and on the same day a call was made to Warrantech and A&E to get our washer fixed. Someone came out and ordered the parts. The parts came through UPS 4 days later and meanwhile we wait 3 days until today to have the repair done. Took off of work (self-employed) and waited from 8:00 to 3:00 p.m. Somehow Sears is involved with A&E and the guy states that the parts are partially broken and that the order is incomplete. He also stated that he would not be able to do the repair because he is with Sears and they do not get paid through Warrantech - What is up with this? Meanwhile I call Stine rep and Warrantech calls me and I tell him how crazy all of this is and he hangs up on me!

For years my Whirlpool washer produced a really bad smell, but customer service denied everything. Finally the front loader flooded my house creating over $50k in damages... We moved on to LG products (EVERYTHING IN THE HOUSE IS LG). Hmmm!!! Stove top, had to be exchanged within days. Fridge in the process of exchanging (full refund after almost 5 yrs). Washer was bad from the very first week but they always denied everything in regards to why it continuously goes out of balance. MY water bill went up 4X because of this out of balance issue. They refuse to do anything about it, but its not over!!!I will continue to post how bad their customer service and appliances are, until they at least replace or repair it... The spin cycle is violent and shakes the house so bad it sounds like it will explode. Customer service did not want to hear it from the very start. Lowes where we purchased the unit refer me back to LG and LG referred back to Lowes. Just a game they play to stall everything. Customer service is horrible, they only have one line “Sorry we can’t help with that”. They refuse to accept they have a really bad design and it can cause harm!!! Unless they replace or repair my unit, I will never ever buy another LG product again...

Since purchasing the French door LG refrigerator in January 2014 we have had over 10 service calls. Anywhere from noises, freezer icing up, food freezing in the refrigerator. We have lost hundreds of dollars in food. This is a lemon. They keep telling me they cant replace because it can be repaired.... Really? Need to contact AGs office and file a complaint.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

Purchased front loading LG washer and dryer in Dec 2011. In Feb of 2015 (just over 3 years old), the tub seal around the door developed a hole and was leaking water all over the floor. I went online to discover this problem was chronic. Replaced Rubber tub door seal, but developed leak AGAIN just 10 mos later. Called LG, but they refused to do anything because out of warranty. I am unable to justify pouring any more money into what I believe to be defective product and have decided to simply buy a new washer. LG brand is unreliable and defective. Just go online and look at replacement of Rubber Boot Seal, AKA Rubber Bellows, AKA Tub Door Seal.

I bought my washer 2007, and have been disappointed because my clothes are not getting clean. The washer does not have a lot of water in it and the only way I can get any in it is with Water Plus. Sometime my clothes come out not even clean. I tried everything to get more water in it. I always had a top loaders that filled the tub. I thought that one of my hot or cold water valves was not working but, they do. I know somehow I am saving on water, but I would rather have clean clothes. Thought I was the only one until I seen these reviews. I am putting up with machine for now, but when I buy another one I will try to find one that is not he and probably not a LG.

I have a two-year-old refrigerator that is been broken for two weeks. I was told that it needs a new compressor.

We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

Dishwasher was within one year warranty period. Called for service. Was told someone would call back. Never did. I called back, was told service technician would schedule a day. Never called. I called back. No service in my town and would have to have a review of my issue. Told to call local repair person and they would cover it. I did. They would not ship the part to him and when I called they said hey never authorized it. Said they escalated my repair to another department and would call back. I had to call them back, this was over 4 months. Final call from them was to call Sears and have them cover it under the extended warranty that I purchased as the machine was now over the one year coverage period even though I called well before the year was up.

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

My husband and I bought a house with a LG range already present in the house. After using the convection oven for about ten months I noticed blue specks in our food. I investigated the inside of the oven to discover the blue enamel was peeling. I called a repair company who called LG, they requested pictures be sent of the oven. LG said they would provide a partial refund if we could produce a receipt for the range since it was out of warranty and irreparable. We can not produce such document because it came with the house. I demanded to know if the paint we digested was toxic, the customer service rep said he would find out, but would not pay for the stove.Another week (three now) went by, I have a recorded message from another customer service rep stating they will not pay for the range and also could not tell us if the paint was toxic for another MONTH!!! Because it was made in Korea!!! If the paint is toxic, we will be dead in another month I guess. Any product used for cooking, peeling paint containing unknown substances from Korea MUST be recalled!!! LG may refuse to replace my range because I dont have a receipt, but they should at least offer to pay medical bills for blood testing of the four people whom ate the unknown substance in their Korean enamel.I wanted to help others avoid this same trauma so I took to Facebook, where LG accused me of spamming and blocked me from their page to hide this toxic secret. I also still have this message saved to my phone. Like every other complaint on this site, I am sure they will say they take pride in their product and refer me to the website. The fact is the website, the company, customer service, no one knows or cares what we ingested and until this is fixed this product needs to be taken off the market.

Our fridge broke after 5 months. We had the repairman at our house 4 times over 6 weeks and fridge still was not fixed. Called LG customer service many times and explained that our fridge has not worked for 6 weeks and we have 2 toddlers and no one was able to help me. Many different customer service reps told me they would put it my request for a new fridge but it would be denied and they were unable to help me. After asking for a manager, I was put on hold for 45 min and then disconnected, this happened 3 times and no one called me back. We were also promised the max amount for food spoilage and after finally agreeing to give us money back for our fridge, LG told us we no longer qualified for the food reimbursement so we lost hundreds of dollars worth of food (over the course of fridge braking 4 times). This was the worst customer service I ever experienced in my life and for that reason, we will never buy an LG appliance again!

We have had our LG refrigerator for only about five years. We had to replace the compressor 18 months ago when it conveniently went out on us a couple days before Christmas and now the compressor has stopped working again and we are relying on an old 40+ year old refrigerator in our basement to keep our food cold. I would never recommend an LG refrigerator to anyone. One more point we searched and searched for anyone to even come and work on the thing and waited more than two weeks for a service man. I’m done.

LFX25991ST/05 LG French door counter depth refrigerator - I actually love/hate this refrigerator. It has worked well. I love the ice and water dispenser, however, it appears to be caving in. There is a long crack at the top running into the inside of the dispenser. When the water dispenser is pressed it moves the entire wall inside the dispenser. The frame of the entire dispenser is actually crumbling piece by piece. We have no recollection of ever dropping anything or anything falling on the door dispenser. We have no warranty left on it as it is now almost 3 years old. So we are faced with the repair. Frankly neither of would have the strength to push so hard the plastic would crack. I own an LG stove, microwave, washer and dryer. I am not unhappy with any of these - performance wise.

A search for class action LG refrigerator will provide all the details required to understand the problems I and so many others have experienced. LG was of no help, replying to service requests with email that I can only hope was machine generated. Of the replies received the solution recommended was to pay them more money. We didnt subscribe to the fridge, we purchased it.

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

Updated on 08/15/2020: Its now 8/15/2020, nearly 10 weeks into the saga of my LG refrigerator. The tech called me on 7/1/20 to say that a refund had been approved. It took until 7/16/20 to get an email with instructions to follow to get the refund. I followed the instructions and used the FedEx label provided on 7/20/20 by putting the form in the FedEx box. I sent emails and texts to the LG customer service contact and their support center on 8/3/20, 8/10/20 & 8/14/20. I also scanned their letter with the label from the unit (which was fedexed on 7/20) and attached it to the last email in the event that they attempt to say they never got it. Still no response. This is now beyond ridiculous. Oh, did I forget to mention the fact that I have ordered a replacement unit, which is from another manufacturer, but due to Covid-19 wont be available for 4 - 8 weeks and I have to pay for the removal of the LG unit?Updated on 07/16/2020: I posted my story up to 7/11/20, and received a response from LG requesting more of my information on 7/13/20, which I provided, but have not heard back. Meanwhile the customer service rep sends text messages without responding to my texts. Apparently they want the model sticker off the fridge, which I sent a photo of, and since their factory tech already physically inspected the sticker, I am not sure why they want me to scrape it off and mail it in. At this point they should come pick up the unit and keep it for themselves and maybe figure out what is wrong with their product. Meanwhile, remember this started with the freezer side not working, their repairs rendered the entire unit out of commission. By the way, did I mention that it is mid-summer, heat wave time of year. Oh, yeah and now that I am shopping for a replacement, I come to find out there are none available for at least 4 - 6 weeks.Original Review: My 3 1/2 year old LG refrigerator side by side model #LSXS26366S began to act up on 6/7/20 when the freezer side stopped working. Called service on 6/8/20 and was told their factory tech would come out on 6/16/20. Received parts boxes delivery during same week. Tech spent 4 hours at my home on 6/16/20. Left me with trash and old parts, said it was fixed. Next morning some up to a unit that didnt work at all, had to throw away food since fridge side now did not work. Tech came back on 6/17, worked 2 hours and said he had to order more parts, which turned out to be the same ones.They arrived on 6/22, he came back out that same day, spent another 4 hours on unit, said it was fixed, give it 24 hours and then it would be good to go. Called tech on 6/24 since once again the unit was not working. More spoiled food. Good thing it was time to replace the unit. He started process of filing report with my proof of purchase and model info. I also called LG customer service and spent 2.5 hours on the phone to file claim. Provided same proof of purchase info. Got call from tech on 7/2/20 that my unit was approved for replacement. Followed up with customer service, another 1.25 hours later was told to submit my info again and would hear back in 7 to 10 business days.I submitted written request for response on 7/7/20 since they do not answer phone calls. Received email written by an semi-illiterate person named Alexuis ** at LG asking for my info all over again. I forwarded photos of proof of purchase and model that from unit. Now told to remove sticker with model info and FedEx to them and wait another 2 weeks for payment. Not sure how a company of this size can be so poorly run and how they have all these built-in delays to basically force you to just go away. Will never purchase another LG product again and warn everyone I know to beware!

My LG black stainless steel refrigerator all of the paint is chipping off - not a year old yet. I am very disappointed in this product and would like my money back for all because I feel the others will start chipping as well. They have already replaced two drawers on the ref. and now the French doors are chipping. I am very dissatisfied with LG black stainless steel. I still need to buy the dishwasher and the washer and dryer but I am afraid that all of the paint will chip off of those as well. Would not recommend LG black stainless steel to anyone.

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

Spent a lot of money on this attractive stainless dishwasher. After minimal use (work out of town, used it maybe once a month) the pump quit. I live out of town, cant get anyone out here to try and fix it. Guess its going to the dump, probably only did 20 loads of dishes. Lousy loading racks. Though the interior is quite large, the racks dont seem able to nest as many dishes as my old one. About all this dishwasher does is look nice, stainless, hidden controls, sleek handle. Never ever buy a LG dishwasher. Even if Id have bought the extended warranty, the pump and service call are not covered.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

LG REFRIGERATOR LMXS30776 - Back again...after 1 month of compressor being replaced, after a month to obtain part, now there are leaks in the coils. At what point should this piece of metal be replaced! Paid $3,000.00 for this item and have only had 2 years. Trying to get it repaired with the extended warranty cost me missed work and money, food and money to eat out until repaired. 1 month later I am back at square one. I have pictures of food lost and a man in my refrigerator trying to figure it out. Who and when will LG step up and get me a new refrigerator! Additional, my husband had to assist with remove parts and pulling out the refrigerator. Something I could not have done. I AM READY FOR A REPLACEMENT!

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

Im going to make this quick and simple a easy read. I have had an amazing experience with LG televisions for years. The washing machines however are a whole different animal! My thought process was spend a good amount of cash get a good name brand, and it would last me at least 10+ years. Not the case!! We purchased our front load LG washer in 2012. It worked fine up until about 6 months ago. It would stop about 10 times through a wash cycle. It would take about 3 hours per load! Ridiculous!!! Of course we tried contacting LG to no avail! Got the run around from several scripted employees. I will never purchase a LG washer of any kind and suggest anyone else do the same!! Unless you enjoy spending your hard earned money on a worthless product that would only last 4 years if you are lucky!

I ordered a Part for my stove hood (lsvc302st) in April. It is now June and theyre telling me the part is on backorder till the end of the month. Every time I call the parts on backorder for longer. Play it safe and do not buy Any LG products. Its new and shouldnt have broke this soon. I dont use it a lot.

On May 9, 2016, our five-year-old LG French Door Refrigerator had a failure on the Linear Compressor. Working with our maintenance agreement (American Homebuyers Protection Corp), LG agreed to send the Linear Compressor part (under warranty) to a contractor (Appliance Wizard) working with American Home Buyers who would then install the part under our maintenance agreement. To this date, June 2, 2016 - 24 days later, the part has not arrived. Numerous calls have been made by us, American Homebuyers Corp, and Appliance Wizard. LG Customer Service consistently refuses to answer questions regarding the parts arrival or to allow tracking. LG Customer Service flat out refuses to let us speak to a manager. After more than a week of living out of an ice cooler, we purchased a less expensive refrigerator (certainly NOT LG) in order to live life at home without eating out or living out of ice cooler.LG has shown they do not care about their customers. Allowing a customer to go nearly a month without facilitating possible repairs is negligent beyond words and fraudulent under a warranty. Refusal to allow the customer or others who are working with that customer to determine the status of the repair (in this case - has the part been ordered as stated and if so, where is the part?) indicated LG should not be in the business requiring customer service. To say we are frustrated is just a pebble thrown into a large lake. Where is our recourse? At this point, we are not confident we will ever receive this warranted part! Posting on Facebook - writing this review - we will NEVER buy another LG Product. LG is a disreputable company. Be Aware!

Our LG fridge stopped working yesterday. Its not even 2 years old. Came home to water on the floor and thawed food in the freezer. We think it is the compressor, not sure. We will be contact LG Canada and I hope they stand by their products. But this is still very inconvenient for us. The time without a fridge and the cost to fix an essentially new fridge. And it was not a cheap fridge to begin with and it stops working before we have even had it 2 years!! Would not recommend this product.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

My wife and I purchased an LG refrigerator (model LSXS26366S/02) two years ago and we were happy with our purchase. However, four weeks ago, the refrigerator stopped working. A service technician has attempted to repair the fridge on three occasions but has been unsuccessful. The next scheduled service call is eleven days from now (July 9th). So, we will be without a refrigerator for over a month and a half!We are completely dissatisfied with LGs lackluster response to this issue as well has the service company they sent to repair the unit. Unfortunately, I cant change service companies because I was told there are no others in my area. A service technician should repair this unit on the first visit. We are so hopeful the fourth attempt to fix this unit is successful! We have 2 adults and 2 kids in our household. Living without a refrigerator in this summer heat for such a long period of time is unbearable. Im reaching out to you with the hope you can help us. If there is anything you can do to expedite the repair of our refrigerator, we would greatly appreciate it.

LG cleans fairly well, but if dishes sit they get moldy. Its quiet when running. Quiet. Would like to have had the racks designed differently to accommodate more sizes of dishes and glassware. White, plain. The brackets supporting the dishwasher broke within a year so my dishwasher is without the side supports that hold it in place. When the dishwasher door is opened, the racks all slide forward and the lower rack goes off the tracks quite quickly.

We bought our 4 door LG refrigerator in 2015 when we remodeled our home. It is by far the worst appliance purchase we have ever made. Weve had the compressor fail and replaced early on, then the ice maker was replaced, then one of the glass doors cracked, and now the compressor has failed again. In both cases when the compressors failed, we have had to throw away the entire fridge full of food, which is very expensive for us. I understand that the technology in newer refrigerators may be more sensitive, and life expectancy may be less than what they used to be, but this has been an inexcusable experience with a very expensive appliance.

First, I like the fridge. Its attractive and when it works, it works great. However, the sealed refrigerant system, isnt. The week after the 1 year warranty ended, it stopped getting cold. Fine. Repair guy comes and refills refrigerant (didnt both checking for leaks or question how a sealed system lost its refrigerant). As expected, a few months later it dies again. He comes back and refills it, AND finds a leak which he repairs and replaces the compressor. Fast forward another year. Fridge dies again, and the saga with LG Customer support begins. I call. Explain the situation. The nice gentleman takes my info, says hes going to request a warranty extension to cover it. Then I wait. And wait. And wait.I call back two weeks later to inquire as to whats going on. Evidently he had misfiled it, so they had to start over. New guy takes the same info, insists Ill have to pay for repairs, but (after I demanded) said hed put in a request, but that I should get a call back 72 hours later. I give it a week and call back. Person I talk to says its still not decided and should get a call back Thursday (that was a Monday). Another week... I call the following Monday. Its now been over a month since I first called. Im told that my request for warranty coverage was denied, and after I asked, he tells me that it was decided last Thursday.At this point, I become unhinged and unload on the poor call center guy (I feel bad about this part) about how disrespectful it is that they cant be bothered to inform me of the status at ANY point along the way, nor follow up like they say theyre going to, and demanded to know what they were going to do about making this right. He gets his supervisor to override the decision and Im getting coverage finally. Great. They send the work order to a repair place in Los Angeles (Im up near Santa Barbara) and tell me that theyll be there the next day between 8-12. Next day, no show. Maybe I misheard him so I wait another day. No show. So I call back to ask whats going on.Evidently, the appointment was declined. So nice of them to let me know before I took time off work to wait for the guy. Fine... When can I get another one? to which they provide me with a phone number for the repair place (Repair place has 1 star on Yelp with 30 reviews btw, so you know Im expecting greatness... #sarcasm).I call repair place for the appointment, and they tell me the code they have from LG to cover the repair is no good, and Ill need to show the original purchase receipt. I understand having to show the receipt, except that LG knows from our history with them that Im the original owner. Ok fine, Ill dig that out, but what about the authorization code? They dont seem to be able to explain who is supposed to get that squared away. On the plus side, the repair guy did show up for the second appointment and determined that the compressor was shot. Now we have to wait AGAIN for LG to decide whether to replace it or the entire unit.For comparisons sake, heres how this SHOULD have gone down: 1. I call them. Tell them the history (which they already have) and explain the current situation. 2. They apologize profusely for the trouble, and the several fridges full of food Ive lost, and promise to get someone out ASAP. 3. Within 2 days, a repair guy shows up, determines its a similar/related problem. 4. LG offers to replace the entire fridge since this one is a lemon.

LG LD1452WFEN3 - Purchased February 2015, its May now. Had approx. 4 call outs, dishes never clean, mostly never dry. Initially came up with the OE symbol. Unit was apparently not draining due to installation, unit removed, rebuilt. Technician excellent but the dishwasher is very very unreliable, simple product like kids yogurt doesnt wash out of plastic cups. I paid $798 plus $30 to have it installed. Waiting now on feedback and responses from LG and store I purchased from. I will not buy new or LG again. I have not had 1 successful full clean from it. Thanks.

Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.

I replaced all of my kitchen appliances with LG 18 months ago. The dishwasher control panel died one month out of warranty and LG refused to cover it. Cost me $350 to repair a one-year-old $500 dishwasher. Now my refrigerator compressor has died. This time, LG is covering the repair under warranty, and the experience over the phone with their customer service department hasnt been too bad. But from reading reviews, poor reliability is typical for LG appliances. I expect the new compressor wont last any longer than the original and Ill be going through this again in 18 months. A refrigerator should last at least 15 years. As the rest of my appliances die, they will NOT be replaced with LG.

I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didnt like the fact that this refrigerator didnt last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

We purchased this refrigerator in December 2016. The first issue was the very typical water tube leak which caused cascading icicles in the freezer (LOWES was very helpful with this problem). A couple of days ago, the right top hinge came loose, causing the door to hit me in the chest. I had to support the door to prevent it falling completely off. We were able to reattach the hinge pin and duct tape it to prevent a recurrence. This could have had catastrophic results. Prior to the hinge pin coming out, the door had been difficult to close properly, but we could not see what was causing the problem. I will not purchase any more LG products.

Love the black stainless but it easily scratches and is not magnetic. Things on the bottom shelf tend to freeze, could use more vegetable drawer depth, as it is frequently tight. We love the alarm feature and the bottom drawer freezer. Sometimes the freezer doesnt stay closed.

I purchased an LG refrigerator about 3 months ago. The first week I had it the door In door kept popping open. Weeks later the freezer would build up ice and I had difficulty opening and closing the freezer. I contacted LG and they sent a repairman who did not fix my problem. LG then sent a repairman to fix the freezer. The day he left the freezer stopped opening. I am now unable to access my freezer to get food for my kids. I’ve had to go grocery shopping just to have food. I have called customer service several times and been promised that I would be contacted to schedule a service call. To date no one has called me despite 4 calls to LG. I even spoke to a supervisor on Tuesday who promised me I would be contacted and still no phone call.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

I have 4-year old front load LG washing machine. The door is either wide open or it is locked shut. I hate having to keep the door wide open and if you leave it shut, it stinks! I FINALLY FOUND A SOLUTION - a new product called FRONT LOAD FRESH cost ME ONLY $12.95. Front Load Fresh is a bracket I purchased on Etsy through Simple Life products; it partially holds open any front load washing machine door. Finally my laundry room looks nice and my washing machine no longer stinks. By the way they also have top load Fresh - a bracket to hold open top load washing machines for $12.95 on Etsy.

I purchased an LG Washing machine 5 years ago. It had a few problems, leaked and the rubber seal on the door always came out after the wire that held it in place rusted (after 2 years). The final straw was after 5 years I had to call for service and after 3 days the LG serviceman finally arrived. Took my washer away after giving me a reasonable quote. The next day LG called to tell me that they did not have the parts for my 5-year-old Washer. So I was forced to buy a new machine. I would expect that a washing machine should last much longer than 5 years and if it needs service that the parts would be available. I will never buy anything else from LG again.

The refrigerator stopped cooling after 2 years. According to the technician, both the compressor and the evaporator need to be replaced due to the quality issue. It took over 10 days to get it fixed and I have to throw all my food in the refrigerator. It caused a lot of trouble during that period.

Purchased an LG Direct Drive washing machine model WT5001CW in 2011 from Sears. Seemed to be working well. Would get UE error for unbalanced loads now and then, and machine would stop. In 2013 we received a recall repair notice and as a good consumer scheduled the repair. Since then, the machine has not worked properly. We get UE message sometimes but typically at the 9 minute point in cycle, it goes into a continual refill/empty mode. We have to reposition clothing and try to get it to spin clothes but it rarely does. We end up having to cancel the cycle and re-program a spin only cycle. Sometimes this resolves the issue but most of the time doesnt. I called LG today to let them know what is happening and got nowhere. The rep said I am out of warranty date. I explained this has been happening since recall fix but it didnt matter. He offered to schedule a repair but it would cost a minimum of $200. Basically, a 4 y/o super expensive ($900) washer is defective due to their repair.

We purchased our LG refrigerator last November. The ice maker stopped working in March. We were scheduled for service two weeks later. The night before it was to be serviced the refrigerator stops working altogether. I call the service company to give them a heads up that more parts will be needed only to be informed that LG doesnt give the repair service parts until theyve been out to analyze the problem. The service representative comes out and says its the power circuit board and orders a new one that takes four weeks to receive; another week to arrange the service appointment. The service rep (Jeff a good guy) returns to installs the boards and tells us all is well. The ice maker worked for three days and then stopped. I call the repair shop and was told that service cant come back out because LG has closed the ticket; so I have to call LG again. Jeff comes out to analyze the lingering problem to get the replacement part. We were told that the part is back ordered and expected delivery will be a month. Two months roll by without the delivery of the part. It is now July and the ice maker remains inoperable. While waiting for the part, in May we called the service shop to voice our concern about not having our functioning ice maker. The service shop told us that LG was likely going to replace or refund us for our refrigerator since the part is taking so long to arrive. We called LG and they said they needed a copy of our receipts for the refrigerator and they would send us a link to the LG service department. A couple of weeks later the service shop called and asked what was the status of the LGs replacement or refund on this ticket. I told the service shop I was still waiting for a link from LG to send receipts. She told me I should call LG again, which I did. LG said I had given them the wrong email address (my email address is my first and last name so essentially they were telling me I didnt know how to spell my last name). When I questioned why they thought I couldnt spell my last name and asked them to take ownership of the error they hung up on me. I sent in the copies of my receipts. LG never got back to me (as I had been promised). I asked them today (about a month after they had received the receipts) what was happening in regards to my replacement or refund and they said that since the part should be in next week, a replacement or refund was rejected. This action from LG is probably just a delaying tactic on their part. Ive been hung up on about six times from their warranty service, usually after being on hold for over fifteen minutes just waiting for them to pick up after a transfer. They have promised me a call back on several occasions and I have yet to receive a call from them. Their product seems to be of low quality based on it failing within the first six months of operation. Their warranty service would have to improve several steps to make it up to pathetic. I strongly suggest buying from a different brand.

Our house has never had a loose or knocking pipe until we bought an LG washer. Ive heard this called water hammer. It started immediately after installation. I contacted LG and was told, This means that there is a sudden obstruction in the path of high pressure fluid through a pipe. This is caused by high water pressure in pipes not by the washer. Considering how very many complaints Ive found, this is the washer. I now have a pipe loose in the wall.

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

The microwave cracked pieces went into food I was cooking. I made at least 5 calls to LG co. They said they would send someone out to fix it, no one came. This happened every time I called. I called Best Buy where it was bought, they wanted us to take it down and deliver to their geek squad. I only own this microwave for 6 months when it cracked. To this day Im stuck with a microwave that is still cracking and LG will not help us out to either fix this one or give us another. I also bought an LG double oven range the same day, it also has a peace of oven glass chip, and still LG will do nothing on that issue.

Bought LG-LMX27626S. Paid almost $3000.00 for it in Jan 2016. The fridge died - not cooling and the same issue with the Linear Compressor like everyone else, there is no local LG repair technician available in my area or the whole island - I live on Maui. Call LG customer service and spoke to 3 person, two from Philippines and finally talked to someone in Alabama, she is as bad - she said, “We can send you the parts and you have to find your own repairman!” Hello. There is NO one to service LG fridge on Maui. I asked to speak to supervisor or management - she basically told me no and she told me LG management will NOT speak to the customers!. Worse product that I ever purchased - no more LG for me and rest of the Made in Korea products! I will tell all my friends and co-workers not to buy their products!

I have only had my LG refrigerator for 5 years and now my freezer has gone out and every repair person says it is the compressor as this is a very common thing with these fridges. Is this not a recalled product? Are you not standing by your product and its parts and are ok with this being a standard? Very disappointed in the fact that your company is not standing by its product and replacing these parts that are consistently failing after only a few years and still not fixed! You are still selling subpar refrigerators! This should be reported to the better business bureau and the Attorney general! Shame on LG!!!! Not only do I have to spend money for a new fridge but replace all the food that will now go bad in my freezer! I would rather give ZERO STARS but it will not let me submit!!!

This LG refrigerator is huge and it keeps things cold. It is easy to clean and the freezer is ice cold. The shelves are easy to remove and put back, and its easy to rearrange as I want.

I purchased an LG French Door Refrig in Sep 2013 from HD at a hefty cost of $3,046, including 5 yr warranty. The fridge worked fine until 5 months after the extended warranty ran out. The units refrigerator and freezer areas stop cooling. I called LG service center and they diagnosed a failed compressor. They referred me to 5 authorized reps within 50 miles of my residence. None of the service reps wanted to touch the unit. They stated that LG refrigerators had high linear compressor failure rate plus LG was delinquent in remitting payment for their services rendered. LGs compressors are warranted for 10 yrs. but purchasers must pay for all labor and trip charges. The authorized reps stated the average cost of to replace the compressor was between $600-$1200. This is no way that I would invest this amount of money for such a high failure product. CAVEAT EMPTOR!!!

LG Wave Washer and Dryer (Granite) - This is the second time the drum in the dryer has come loose. The first time because we left a review, LG repaired the issue only for it to happen again. My husband is a Quality Engineer and deals with these things all the time. This dryer should have been recalled and the washer is rusted really bad. This set cost me a lot of money and the dryer is now too dangerous to use because there is a huge hole in the drum and you could cut yourself. It was beautiful to look at but does not work well. All my clothes and sheets tangle... So frustrated.

I chose to buy it because it was a good price and the correct size and color, and also the LG refrigerator met my initial expectations. The LG refrigerator had basic features. For example, it kept my food very chilly, nice and cold but not too cold. Just right I would say. The only thing I dont like about really any refrigerator is that they dont have a self clean option.

We have had numerous dishwashers over the years but this LG Dishwasher Model LDF7551ST is the WORST dishwasher we have ever had. Both trays collapse when dishes are loaded, the drain line is insufficient so it periodically doesnt drain. This Thanksgiving dinner at 10:30 p.m. we had to empty the entire thing and wash dishes by hand because the dishwasher wouldnt drain. ABSOLUTELY DO NOT CONSIDER THIS DISHWASHER - warranty is dreadful - ours said we had a lemon warranty but despite calling a service man NUMEROUS times our lemon is still being squeezed! Dont know if the warranty issue is with Sears or LG.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

The compressor went on our LG side by side refrigerator after only 3 years during the 4th of July weekend. Took 4 days to get technician to look at unit. He was here 5 minutes. Took pictures of model #s. Said he would be back in two days and replace compressor. LG said they would contact us regarding food loss. Nobody contacted us and they allowed $150 total for frozen and refrigerated foods. The compressor was ordered before the technician even looked at unit. I will never buy an LG product again.

LG freezers are UNSAFE and do not work. I know others are having the same issue that we are; the freezer and refrigerator randomly stop working and the food has to be thrown out. And then you’re stuck in a customer service loop that never goes anywhere. LG is obviously aware of the issue and refuses to do anything for their customers. Does anyone know how to get a class action lawsuit going?

My LG refrigerators performance is very good. I already had this for 2 years and no incident occurs. There are plenty of room on the refrigerator, but the freezer size is a little small (I have side by side).

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.