I also purchased the LG French Door Refrigerator Model LMXS27626 in Feb. 2017. The compressor went out on 6/25/19. We have experienced all of the same problems (Ie; hundreds of dollars in lost food, 4 days total off of work, multiple phone calls, living out of coolers, waiting weeks for an A&E repair person). All without prevail. We DID have an appointment this morning to finally have the compressor put in, however the repairman ordered it a couple of weeks ago and the wrong model number was delivered to us. He said he would have to re-order the correct one and the soonest he can come back is in 2 weeks 7/25/19. The whole experience has been exhausting and miserable for my family of 7! It is mind blowing that LG would continue to sell these refrigerators. I personally thought I was in this hell alone. Im am petrified once the compressor gets replaced (if that ever happens) that it will go bad in 6 month, 1 year, etc. LGs new logo should be: LING! LING=Life Is Not Good!

My washing machine worked perfectly fine until LG decided to do their famous recall fix.... in which they insisted that we have done or our warranty would be null and void. What they should have said is, “We know you bought this top of the line washing machine, and it works fine but throw it in the trash bc when we send someone out to do this mandatory update, it will NOT work at all!!!!! Sign me up for any class action suit against them.... I have a family of 7 and a washing machine that is not functioning is not an option!!!!

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

Bought this LG electric dryer model DLEX5101W from Best Buy in Sept. 2010. Still have my receipt which I paid 822.36 with tax. Called an appliance repair service that works on LG appliances on 12-10-15 because Dryers drum has a thumping sound and dryer shuts off after about 30 min of drying with a burning smell. And will not restart until the next day. Thought it was all due to the thumping. And the lint vent needing cleaned. Found out the drum had a crack in it because of a faulty weld. And the burning smell is coming from the electrical board in the controls. I was told it was out of warranty so I have to buy a new dryer. I will never ever buy an LG brand again.

We bought our french door fridge in 2007. First I noticed that the shelves sag, and dont seem to hold weight very well. I had to replace the door to the pull out drawers twice, and Ive just put in a second service call regarding the ice maker. We replaced it once already, for the price of $412. If we have to replace it again, we will have spent $1,000 on repairs, for a fridge that cost $2,000. I will never buy an LG product again. And if youre thinking, maybe were being a little rough with the appliance, our family consists of two adults, period.

I had cracked the glass top on my previous LG range as a glass bottle fell out of the cabinet over the range. We went shopping for a similar range and I thought the model I was purchasing was self clean. We were in a family crisis at the time so I didnt do my normal research. I know the sales associate realized I wanted self clean so I really didnt pay enough attention. It was a while before we really used the range as we were out of town with the family situation. I have watched the videos regarding easy clean and LG claims small spots, light soil are easily cleaned after the easy clean cycle. I have run the easy clean three times today to clean light soil and it doesnt clean up with plenty of elbow grease. Ugh. I should also mention my husband has had to take the glass out of the door twice to clean soil or grease. We are retired so its not that we are always cooking.

Purchased a brand new 4 door refrigerator model LMXS30776S and in less than 6 months the water dispenser is already damaged/scratched. I complained to LG and of course they chalk it up to normal wear and tear not covered under warranty. I was sadly mistake into thinking I was paying for a quality product but instead I ended up with cheap material and bad customer service. I should have done my research because I found out after the fact, LG has major issues with their refrigerator line and possible legal action was taken against them for it. Buyer beware.

In 2008 I purchased a four piece kitchen appliance set from LG. Within a year the knobs on the stove started to cracked. I was not aware that there was a recall in 2010 to replace these knobs. Since purchasing this set I have had to replace the dishwasher and the refrigerator as both of them stopped working or begin leaking to the point of repair costing more than replacement. I contacted LG about the knobs recently and they informed me that if I was the original purchaser they would replace the knobs one time for free. After one month of waiting I did not receive the knobs and gave them a call. They then informed me that my request was denied which is why I did not receive the knobs. According to their records my stove was unaffected by this issue. I offered to supply them with pictures of the knobs proving in fact my stove was affected. Not only did they not care that I would never buy LG products again but they did not even have the decency to call me and inform me that they were not going to fulfill the commitment of providing me with the knobs. For any consumer out there interested in buying an LG, I would think twice.

I cannot believe I have been duped by LG - I have had one problem after another with this refrigerator (LFXS29766S) that cost $2884.00 and was purchased in April 2015. Worked fine for almost a year. I called Home Depot where it was purchased when the ice and water on the door failed. They said, too bad it was 13 months after purchase and they only cover up to 12 months. Water failed again and had to be fixed. Now, it stopped cooling and no fan. Every service repair company turned me down to work on this fridge because they are notorious for being as one said crappy - needless to say, I am a very unhappy person and will NEVER by an LG appliance again. (I have a LG TV and dishwasher so they have lost a loyal customer.)

Range I purchased from Warner Stellian is a 5 burner gas range model number LRG3091SW/03. I would not recommend purchasing this particular unit. While I am satisfied with the oven, the stove top is a problem. The unit is less than 2 years old. There are 3 issues. The burners on the stove present a safety issue. If you set a smaller pan on the front burners the pan easily tips and hot liquid spills onto you, the floor or any person (thinking children here!) that happens to be standing at the stove. See image. The 5 knobs for the stove top have all cracked. See image. The oven control panel is electronic. The covering has cracked and is now cracked almost all the way up. See image.The range is normally used once or twice a day for a family of 2 which I consider less than normal range. I contacted the LG company and their reply was basically, Thats too bad since the 1 year warranty is over but you can pay to have it fixed (paraphrased but you get the idea). No mention of the safety issue I reported. I should have contacted the company within the 1 year since these issues started within the first year but I didnt however, I have owned multiple ranges over the years (with much more usage when our family was 5 people) and those have easily lasted 5-10 years without issues. Dont purchase this range!

Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

I picked up 2 LG stainless steel above range microwaves that were both used, very attractive looking models, 1 was purchased 1 week before the other from different places and they both have the exact same cracked door. The door cracks on the side by the handle just below the arm that locks in place exits the frame. This has to be happening to every single one made since I got 2 in 2 weeks.For all of those who picked out all brand new LG products for their choice of appliances I have to ask if they would have chosen them if the name was Gold Star? Remember that terrible low quality manufacturer from the 1990s that made complete junk? Well its the same company that changed their name around 2000 to LG! How about that! Did you know this? Of course you didnt or you never would have considered LG for anything especially to be your brand for all your major appliances. Sometimes you need to research companies before you buy them. New names like Samsung, LG, Daewoo, Funia, Symphony, Orion, Oritron, iHome, Emerson, Visio, Trutech, Durabrand, Insignia, etc... All have some background, while some of these brands may make 1 or 2 good items, Funia is 1 of the largest manufacturers of all products made in China (kinda like a Mitsubishi or Sony in their own right) that actually makes products for dozens of companies including Sony and a long list of their own sub-companies plus for their own brand name as well. You would be surprised to know just how many other brands they provide parts for. Yet most would pick a Samsung over Funai any day of the week, just to pay more for something thats probably not even better or maybe even inferior to a Funai brand item.Funai has been around forever like Matsushita, Nakamichi, Sony, Yamaha, Mitsubishi, Matsubara, Akia, Awai, Nippon, JVC, and other Asian companies who have all made good stuff at one time but their parent companies have changed as the names are sold to larger conglomerates who names are never shown on their products. Most recently Samsung bought out the Harmon Group which has been making top notch audio gear for generations. Infinity, JBL, Harmon Kardon, Crown and others will no longer be what they once were, this happened 2 years ago and if you havent noticed yet these companies are not winning any high praise from the groups that once held them as top in their field. This is why its important to know who really makes the stuff you buy. Samsung is a maker of junk, plain and simple. They bought Harmon to try and get their foot in the door on car audio electronics and have really no other interest in continuing making high end audio, they will try to phase them out and apply their own brand name audio which will follow along their same disposable electronics junk they have shown to make in the past. You will see nothing impressive coming from them, all flash and bells and whistles. More plastic molded stuff like theyre used to making and they will market it for those who will fall for it. Looks definitely arent everything when it come to electronics, but many will learn the hard way. As most who bought LG did!

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

I have a LG HE front load washer and dryer Model #WM2350HWC and DLE2350W. I bought the pair at HHGREGG in 2011 or 2012. They have been a great asset to my laundry needs. They live up to their name, Lifes Good (LG). I havent had any problems with either one of them and they keep your clothes looking brand new. :)

Updated on 09/10/2019: Update to my previous post. After a week of having the parts the Puls technician finally showed up and installed a new/different compressor than the original. Install went fine up to the point he told me it required a new software upload before we could plug in the refrigerator, which he has not received yet. Now another day has come and gone with no working refrigerator (two days after replacing the compressor). What a major undertaking this has been! I had to call on behalf of the technician to get the software ordered and Puls is telling me that it was LG that was the hold up. What a nightmare of an ordeal. You would think LG would know the software was a requirement and would have sent it with the compressor. Nope, no such luck! What horrible aftermarket support. Think twice before buying LG... Original Review: I have loved my LG fridge until it stopped working. I called LG and they asked a few question and figure out it was a closed system or compressor issue under warranty. They shipped me all the parts needed (good for LG) but Puls Technologies Inc. dropped the ball and did not have a tech show up as scheduled. So they told me it would be the next day, then they called back and said the soonest would be in three more days on Saturday. My question is, can I get a technician on my own and have them do the repair and send LG the bill? A week without a refrigerator is not a fun thing to deal with. After reading more on LG refrigerators, I see this seems to be an on going issue. Wish I knew this before I bought the fridge and an LG dishwasher. Lets just say, I wont be buying a matching oven and microwave from LG.

My LG dryer is a standard front loader no frills dryer that was relatively inexpensive when purchased over 3 years ago. The appearance rating was simply because it is pretty basic BUT for the money this dryer EXCEEDS expectations when it comes to reliability, performance, and value hence the superior rating in those areas. When it comes to dryers Bells & Whistles DO NOT improve performance, reliability, and definitely not value. My LG washer and dryer were purchased over 3 years ago as a brand new set from HHGregg in my area. I was told by the salesperson all the reasons I should upgrade and CHOSE not to. I have NEVER had an issue with the reliability of either. They work just as well if NOT BETTER than their counterparts that were 3x their cost.

I have a two-year-old refrigerator that is been broken for two weeks. I was told that it needs a new compressor.

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

Nacretia was very helpful. She reached out to me via phone and provided me with the resolution that was being offered from LG. (Which did not completely fulfill what I wanted given the money we invested in this product and the trouble, time involved with getting it resolved.) The offer was fair enough for me to accept to be done with this ordeal. I do appreciate LG getting back in touch with me, offering the resolution, and following through with everything in the offer quickly. In the future, if LG finds a resolution to the linear compressor issues we might consider trying LG products again, but until then I cant recommend the refrigerators based off my experience.

The refrigerator stopped cooling after 2 years. According to the technician, both the compressor and the evaporator need to be replaced due to the quality issue. It took over 10 days to get it fixed and I have to throw all my food in the refrigerator. It caused a lot of trouble during that period.

Clothes get twisted and tangled up with each other (sleeves and pant legs - anything with length). Design is terrible - curved top not a good surface. You cant set anything on top because it slides off! The wash drum is too deep and you have to reach way down to get clothes! How do short people get their clothes out?Overall, this set w/ dryer is very poor design - too many buttons & choices to chose from! Hope this machine breaks soon so I can get rid of it on Craigslist for cheap!

I purchased an LG Dishwasher 1 1/2 ago. My selection was based on price, look and features. So far, I can honestly say that it has been the WORSE dishwasher I ever owned. It looks very nice with the hidden panel, however, the options on that panel are only there for decoration; it makes no difference what option you select. Some of the dishes come out dirty, especially utensils which are neatly placed in the top drawer and well spaced. There is no drying cycle; dishwasher is completely wet hours after the cycle has ended regardless of the option selected. The biggest problem is the smell; this dishwasher smells SO, SO bad all the time. I cleaned the filter at the bottom but it made no difference. Technically, this dishwasher should last me many years, however, due to the poor performance, I will have to replace soon with a new one and for sure, I will never purchase an LG product ever again.

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...I did schedule service with Sears, their earliest appointment was a week out. I scheduled the appointment, the day of scheduled appointment, they called to cancel due to tech being sick, rescheduled for the following week ...day of 2nd scheduled appointment, (today) another phone call canceling due to tech had “family emergency”....rescheduled for SEPTEMBER 10th!!! I called LG again and they have nothing to tell me other than their “customer service“ will call in 3-5 business days. I thought I was talking to customer service! I have never had such a problem to get something repaired. I am approaching a holiday weekend without a properly working refrigerator!!! Point is DO NOT BUY LG BECAUSE NOBODY WILL SERVICE THE APPLIANCES!!!

I have bought an LG Range. Everything was fine until now. My start button has completely stopped working. I have called all, but all appliance repair shops in my city all say the same thing - do not buy LG products and that LG refuses to sell parts to repair shops. I called LG to have some guy who I couldn’t understand from Pakistan or India try to help me. Then, I was told it was going to cost me over $200 to fix it. This is a $1,500 stove I bought because of high consumer report review. I will think twice next time I buy an appliance, and it will not be LG.

I had an LG refrigerator and and I wanted a replacement one that would match my stove and microwave. There are some things I’m not happy with. The temperature control doesnt seem to be as good as it was on the other one. I have a separate temperature gauge and many times, it isn’t as cold as it should be. I even had somebody come out to the house and it hasn’t made a difference. The fridge is fine as far as where the shelves are, but I am not happy.

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

My LG refrigerator LRFC 25750ST - The door latch at the top is connected by a very thin black plastic. It broke in both doors, and the doors do not remain closed properly. I called their 1888 542 2623 customer service for LG in Canada. I was on hold for 40 minutes and no result. I called direct new number 647-253-6300. I got reception first time. She said she will connect to some higher-up in customer service. Same recording - no one picked up. Funny thing, when I called them again, it would go to the recording again. Their product and service are both horrible. I would not buy LG again.

My LG refrigerator stopped working and it was almost 3 years old. No one will work on the refrigerator due to warranties on certain parts. The service provider in my area is not taking any work orders until after the New Year. It is the compressor which should go up in the little bit of time. The whole experience has been frustrating with LG and trying to find another company to work on this so I didnt have to wait. The compressor from what I understand can take up to 3-4 weeks to come in. Deciding the pay for the labor, not cheap, so made a decision that I didnt want to make since this refrigerator wasnt cheap. So today I decided to purchase a new refrigerator and not wait for this.

I purchased the stackable washer and dryer 2/2014. Never again. I have had the technicians here because the dryer does not dry. I was told that the clothes are dry according to foreign standards, but In the US we want the clothes dry. At 61 years old I thought I heard it all but to my surprise that was the silliest ever. If I did not want to dry clothes then I would not have bought a dryer. The clothes take about 90 minutes to dry, not very energy efficient. Also, the machines are not made for 50 tall people. I use a step stool to start and empty the dryer. This machine was a very costly mistake. I asked Lowes to pro-rate the machines because I only had them since February but they said no. They have a 30-day return policy. I wish I never purchased these machines. I will only buy American if possible.

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

Africa is known for power problem. LG microwave works well to solve that problem. Even with a very low voltage. Its still give higher power output efficiency. Its takes very small time, easy to operate and it works automatically. This have been our Messiah. Best than all. Really appreciate the world of LG.

Doesnt clean clothes, doesnt fill with enough water, drains to empty when soaking clothes, has to be filled on bulky setting to cover clothes with water then changed to proper setting when clothes are covered with water, with bulky clothes they usually arent balanced properly after wash cycle and if you arent there to balance the machine it will refill, spin and refill endlessly until the machine thinks its balanced. Smart machine?...hah! I have wasted so much time and water on this piece of garbage. I wish I had my 1954 Frigidaire.

I bought an LG French refrigerator less than three years ago. It stopped working on August 18 and I was told by my service person that the circuit board was dead. He ordered one from LG, which has no parts distribution other than from Texas, and said that it would be sent through UPS 3-day delivery. It has been five days and I still havent received the circuit board--no indication when and if it will ever come. Our food had rotted away and I cannot buy more as I have no alternative refrigerator or freezer.LG has no customer service credibility and the quality of this product is non-existent. No appliance should be sold without an at least 5-year All-Inclusive guarantee on it! I fault the government consumer advocacy departments for not putting this into law. I will not purchase another LG product.

Three weeks ago, I discovered my LG refrigerator was failing to keep foods cold and frozen. A repairman from Stover, Evey, and Jackson came, brought a loaner, and took the model to diagnose the problem in their local shop. It is not repairable because the capillary tube is blocked and no part can be ordered from the company to complete the repair, per Bob, technician. This model has a 7 year sealed system warranty.I have tried to contact LG via email, with little success. The phone customer service is very poor and time consuming. A supervisor gave me a bad email address after calling us at 6am (no apology). Does anyone have any suggestions to remedy this problem? I would like them to repair the unit or replace it, or at least refund a portion of our purchase price.

I purchased a washer dryer from Sears. One year after buying the top of my dryer all lettering to set your dryer was gone. If you took cloth you could wipe it all off. That cover was replaced then I noticed the washer doing the same thing. And the new top put on dryer was losing all its lettering. I was told baking process, caused all the lettering to go away. The rusting of the unit is another subject not yet been told. I have a old Maytag 15 years old all lettering on it. I have never owned or seen anything worse than the LG. If they are so proud of the name it will wipe off also. If I built this washer and dryer I would not want my name on it and I guess they didnt either. Also the Odor from mold when you open the door after clothes been done will take your breath away. I leave the door open, and that dont seem to help.

This is our second LG washer (and dryer). This product works great and is very quiet compared to our previous brand. Great features built in to the washer to handle all of your washing needs. Couldnt be happier with this brand of washer.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

Just over ownership of 1 year (when warranty ends). The bleach cup developed corrosion all around it dripping rust water into my clothes making the washer unusable. I wipe this area off every time I use bleach. Called customer service and they told me that I must not be wiping the bleach off when I spill it. This seems to be an issue with many customers, but still no recall. Also, purchased a 50 OLED TV that stopped working 1 week after use. Will NEVER buy LG again. They used to be a reliable company but now they are the one to avoid at all cost.

I purchased a LG French door refrigerator at the end of 2016. The refrigerator was very noisy and the engine run nonstop. I assumed that it was because I went from a basic refrigerator to this super fancy fridge. Big mistake. The refrigerator started leaking. I called LG and they had an excuse after excuse. I called Home Depot where I purchased the fridge and they referred me back to LG. The fridge comes with a 10 year guarantee on the compressor. The compressor went out on May 2017 and I called LG again and again. They put me on hold for hours at a time. They promised to send someone to fix it. Here I am over 4 months later and no answer. I had to buy a new fridge. I paid almost $2000 for a piece of junk. Please do your research if you are thinking about buying LG products. The quality of the products stink. I hope to join a class action suit and get my money back one day. Thank you.

This expensive appliance is a total waste of my money. Thought I was buying top-of-the-line washer, so spent a bit more. My laundry comes out with obvious dirty marks on it, which must be mold being slung onto the fabric. I dont have confidence that anything is really clean. I have had black streaks on white slacks, sheets, blouses, etc. It is disgusting. I have to hand-wash these marks out the best I can; dont always come clean. Have also thrown out 2 full sets of towels due to looking so nasty & dingy. They do NOT come clean. Also have had problems with the balance, where the machine will not spin out the water with 7 minutes left in the cycle. It keeps adding more water, trying to weigh the load, but cannot spin. Wind up having to pull dripping wet clothes out, finish rinsing the best I can in the bathtub, try to hand-wring these heavy items, and let the dryer run way too hard to dry them. Dont ever buy an LG front-load washing machine. Got this in January 2010; it was manufactured 11/10/2009. It is a piece of JUNK!

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

On August 25, 2019 my refrigerator started getting warmer and warmer. I called Sears repair but they only had an appointment two weeks out on September 10th so I took it. Thats a long time to go without a refrigerator. However, I read online that LG refrigerators have issues with their compressor so I decided to call LG direct to see if there was any warranty on my fridge I purchased in 2012. After the standard questions...the service agent provided me with a phone number of the local repair person for LG. I called Lilo and he was able to come out the very next day. He confirmed it was the compressor and then tested the motherboard to make sure the software would be compatible with the new compressor which it was, whew. I know there have been a lot of bad reviews here but I didnt have the same experience so I decided to take the time to post. Thank you for the help LG and I appreciate your service repair person here in Hawaii!

Thirteen days after the manufacturers warranty expired, this microwave quit working mid cycle. This happened in the evening, but I was still able to get a customer service rep on the phone. They suggested that I call back during the day and ask for a manager and that since it was so close to the warranty that they would most likely pay for a repair. Not the case. In fact its the complete opposite. The morning service rep would not even send me over to a manager but insisted on telling me that small purchases dont matter to them. If it were a refrigerator or TV, they would consider it, but not a counter top microwave. So if youre looking to spend money and have a microwave break in a year’s time, this piece is for you! I will never buy anything LG again solely based on this experience with their customer service, quality of product, etc.

New refrigerator, ice maker quit and while we were gone for 3 weeks, water leaked all over the floor, ruined baseboards/floor. Called for repair. Have been promised a technician and or calls for 4 days now with NO callbacks and no technicians. Weve been lied to again and again, and still no fix and none in sight. Defective product, impossible service! Never again would we purchase an LG product!

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

I contacted LG customer service to report discoloration on my door panel. Of course my warranty expired 2 months back. The mistake I made, during my remodel I ordered my refrigerator which would take 3 weeks to be shipped. Unfortunately it sat at the store an additional 4 weeks before I was ready to install the appliance. I am thankful that this is the only LG product I bought. I will never buy another product from LG.

I bought a new LG dryer, September 24, 2020, from my local best buy. I also purchased the 5 year extended warranty. Fast forward to beginning of march 2021: my new dryer stopped working, gave me an error code. Because it was just over 5 months after purchase, i had to file a claim with lg. So, i call the lg warranty phone number and was told that there werent any technicians in my area that could service my dryer and they would look at third party techs. 4 months pass and finally someone comes out in June, 2021. He states that LG dryers have ongoing issues with their thermal fuses. He didnt have the right part with him and said he had to order it and would call to set an appointment when the part came in. About a week had passed and I called the technician, I was told the part was on backorder but i had a date of repair, July 17 2021. Tech showed up for the appointment and He replaced the fuse and the dryer worked again. 13 days later on July 30 2021, my dryer stopped working again and I received the same error code.I called the warranty department back and was told that they would contact me in 10 business days, as they had to look for someone to service the dryer. 10 days passed and they never called, after about a month, i called them. I was told that they were having a hard time trying to find someone to come out to fix their appliance. I asked them if they could send the last tech back out. The rep agreed and stated I would be called back. No one called. So I called again, this time I was told that my dryer was a lemon and i needed to wait for a phone call from another department, and was guaranteed i would hear from someone in 3 days. Another weeks passed and I called again, now each time I call, I am given a ticket number, I was told this time that nothing could be done. I asked to speak to a supervisor and was told that there were none on staff, and then was told that they couldnt patch me through to someone else... After about and hour of this crap I was told the supervisor would call me back, again. No call ( surprise surprise). I keep trying to get through to someone at LG, still having no luck and its now passing the 1 year manufacturer warranty and my time is running out to have this thing fixed, again.Lg just kept giving me one shit poor excuse after another and finally i gave up when i wad told youre outside of the 12 month manufacturer warranty, theres nothing we can do, maam . So, I called Best Buy. I explained the situation and all the bs i was going through with LG and the rep told me that LG has been having a lot of issues and they would take care of me. That was September 2021. No one has come out. My dryer is still broken.I took it upon myself and contacted the original technician and asked if he could come back out to replace the fuse again. He was able to put a repair ticket in with LG because my appliance broke a few months before the 12 month warranty ended. He came out toward the end of October 2021. He checked the fuse, because the error code the dryer was showing indicated it was the fuse, again. It wasnt, the fuse was fine. Turns out, according to the tech, I need a new wire harness and maybe a new computer? He wasnt sure, so he was placing an order for both and would call with an appointment. Its now December and the technician hasnt been back, after multiple phone calls I was finally told that the parts needed were on backorder and he wasnt sure when they would be in.I called Best Buy again today and explained the situation, again, and was told when ordering parts the company has so much time to fill the order, after that date has passed we (Best Buy) consider the appliance a total loss and she was going to transfer us to another department to get it all sorted. New department said that the technician has to come out and put it in his/her notes that it can not be fixed or is not worth fixing. Then and only then can the dryer be considered a total loss, and then they will replace my dryer with a new one.. another LG. I explained, in the nicest way possible, I do not want another LG appliance. I bought this one brand new just over a year ago, Ive been able to use it maybe 6 months total. I have had nothing but issues with the dryer and the companys customer service. I have 4 children ( ages 15, 6,3 and 2),we need a working dryer. We need something reliable. I would much rather have them take this junk out of my house and refund my money. It has been called a lemon many times, not only by best buy reps but also 2 reps that work for LG. Its a massive inconvenience to have to bring laundry to a laundromat everyday to have it dried.. I get 27 minutes of drying time for $1.50. Because I am potty training 2 toddlers, have 2 in school and my partner is an ironworker, we do a lot of wash. I spend between $10 and $15 every 2 days at the laundromat and about $20-$30 a week in gas to go back and forth to the laundromat. Thats A LOT of money to be dishing out because LG doesnt stand by their products. Money that could have gone on a couple new appliances, bills etc. She, the CSR, said she was transferring me to the lemon claims department. The man I spoke to basically told me that unless i file a civil claim against the company and a technician says that I have a faulty dryer, the only thing they ( best buy) can do is replace my dryer with a used LG dryer of comparable value. Which this dryer now isnt worth a damn thing. I am so annoyed with LG. Im annoyed at the fact that i spent almost a grand on something that LG says would last 10-15 YEARS. it didnt even last 6 months!Now i have to waste more time on monday calling LG, best buy and the technician and ask them to email or snail mail me all the paperwork and notes for the last year, so i can bring it all to my attorney. I have had enough of that company and their appliances. I will never purchase another product with the LG logo.

I purchased an LG French 3 door refrigerator May 2015 LMXS30776S. This refrigerator work 4 years until the compressor stop working. LG sent a repairman and replaced the compressor (LG paid for the replacement 10/18/19). This compressor stop working 11/18/19. Again LG sent repairman and replaced the compressor. The 3rd compressor has now lasted 10 days. LG has scheduled another repairman to come out Thursdays. This will be the the 4th compressor in 4yrs of the life of this refrigerator. LG has spend thousands of dollar on labor and parts with this applicance. This has been a issue with this company about the compressor not working properly. Why should customers go through this trouble?

I bought this LG dishwasher 2 years ago. The dishwasher never worked well. Dishes were not clean, racks collapsed, the cycles it offered were useless. The Smart Diagnosis does not function. The app is not yet set up. Within the first year the dishwasher completely broke down and I had to replace the motor. I asked for a new dishwasher but the company refused. I figured it was a lemon. Now a little past the second year the dishwasher is not draining. I took the dishwasher out of the space to make sure that the pipe was not kinked. I found a tissue stuffed in a spot where a screw should have been. The repair man probably put it there to prevent something from jiggling. How do I know he repaired it properly? I spoke with customer service in the Philippines. The girl was cordial but explained that to fix the dishwasher it was going to cost me $400. I asked to speak to a supervisor. They transferred me to a girl in Alabama who was less than helpful. She was rude. She just talked and talked about how I should have bought an extended warranty and did not let me get a word in. Finally she ended up hanging up on me. It seems like highway robbery that I pay 899 for a dishwasher that breaks in the first year, then little into the second year they want me to pay another 400. I cannot afford to pay 440 dollars a year to have a dishwasher. I had a Maytag before this that lasted 20 years and I paid about $350 for it.

This is the first LG product I have owned. After owning a washer/dryer set for 10 years with no problems made by Frigidaire, the dryer stopped heating. I gave in and decided it was time to upgrade my set (did a lot of shopping around). I purchased the set on 1/28/2012 (WT5001CW - Top load washer & DLE5001W-Electric Dryer) from HHGregg, cost $1701.58. On July 14th of 2012, the washer just stopped mid cycle with no power (clothes still wet inside it). One servicer in the state of KY services LG and could only get to it on 7/25. Power board was fried (order parts will be 3-5 business days to get and install because LG wont overnight the parts unless I paid for it). So now, we are looking at 8/1/2012 for a repair (the washer has a foul mildew odor since it has been filled with water since 7/14). With two young kids and a husband who works outdoors, not doing laundry isnt an option; so I have to pay a laundromat to get my clothes done since sitting for hours isnt feasible with a 20-month-old. LG was awful and couldnt care less if their product is bad and couldnt care less about a clients situation (I was lied to four times about finding another servicer to get to it faster and finally told that I would have to go with the first one). I was offered a laundry reimbursement on 7/26 (after at least 6 phone calls last week), but that was just a maybe. Once the washer is fixed, I can submit the claim for that and wait and see. I am disappointed in the service and product that LG offers. I was so excited to get this new pair and use them, but now I wish I had spent the extra money and gone Whirlpool or Maytag. I will never own another LG product again. Maybe I should sell this pair and cut my losses and move on.

LG washer - Its not a high efficiency, energy-saving washer if you have to wash everything twice. In particular, it puts large, yellow spots on my sheets that werent there when I put them in the machine. I just use Tide, Downy fabric softener and a little bleach. When I take them out, there are weird spots nearly every other time. Not worth it.

We recently purchased a LG fridge and have been happy with is so far. It is a top/bottom layout with the door in a door with the glass window. It is convenient to grab drinks and other often used items. It keeps everything very cool inside. We set it a few degrees lower to help keep the door items cool. The front items in the door average about 40 degrees while the inside is around 33-35. The Freezer section stays around 0 as desired so no issues there. We bought the extended warranty based on some reviews but are hoping to get a solid 10 years out of the fridge.

We purchased a LG dishwasher model no. LDF8764ST ($800) four months ago and after using it ONCE, it stopped working and would not power on. I was not able to return the dishwasher where purchased and was informed that I had to deal directly with LG. I called LG and was scheduled a visit from a repairman. The repairman never showed up (took time off from work), so I again called LG. I was informed that the repairman had not received the ticket from LG. I indicated that since the product was defective (it worked once) and I was not comfortable risking taking another day off from work and having the repairman be a no-show again, that I would like the product either replaced or receive a refund. I was told that my only option was to reschedule the repairman. I declined and purchased a different dishwasher from another manufacturer that has worked like a charm since it was delivered/installed. This has been the worst product and service I have ever encountered.

I bought an LG electric dryer from HH Gregg in November 2013. A month after, one of the cycles stopped working. I called LG many times. They did send out 4 repair men from 2 different companies who replaced various parts, but the issue persists. After the last repair man came out and was unable to do anything, I called LG again hoping theyd replace the unit. They said the repair man determined my dryer was working to specifications and they couldnt do anything further for me. The guy was literally there for 5 minutes! Not sure how he could determine anything - if he stayed through the cycle, hed see my clothes were coming out soaking wet even though I select very dry every time.I wrote to LG Executive Service through their Facebook page and they would also do nothing for me. I called HH Gregg several times and theyve told me they filed a report with their vendor relations but thus far no one has called me back. Im so angry that I spent $900 on a dryer that does not work properly and am even angrier that an LG rep at one point told me to just use a different cycle! Will never buy LG again.

I’ve been wondering why my clothes have little holes in them, get pilly and faded so quickly, and even get tied in a knot sometimes when I do a load of laundry. I finally realized it’s the new washing machine (WT7600HWA). I am so disappointed. The spin cycle is so high that it’s causing little holes In my clothes. I believe it’s also causing the clothes to get all entangled and tied up in a knot which is difficult to untangle and make them a very wrinkled. I am very unhappy with this washing machine and very disappointed. I would not recommend it to anyone. I also don’t like the cycles are so long, why should I take an hour and a half to do a load of laundry? That uses more electricity and water that way as well.

In May 2016 we purchased a Kenmore side by side door in door refrigerator. Little did we know that it was actually a LG refrigerator with a Kenmore label. The Refrigerator stopped working in July of 2018 after just a little over two years. We called Sears Service, and got the bad news that our warranty was for only one year. The repair would cost $800. We foolishly went ahead and trusted them to repair it promptly. It took them 3 weeks to order parts and schedule a technician. The technician did a poor job and the new compressor was making noise and not cooling. They had to reorder parts and another technician which took another 4 weeks. The second technician eventually fixed it. Now we are keeping our fingers crossed to see how long it will work.

I decided to try LG because it was on sale at menards and I bought it. I was looking to upgrade to a different refrigerator from the original side-by-side that I owned. The only thing that I have not liked about this refrigerator is that the cover on the ice machine has broken. Theres a couple screws to the latch on it and they have broken off. Other than that, I like the fact that it has an ice maker and it also has the water dispenser. I like that it has the freezer door on the bottom. It has the open wide space on the top for the refrigerator.

Purchased the LG model LFXS29626S 11/10/2015, and it appears the compressor went out on 7/3/2019. We did purchase an extended warranty through The Home Depot. Home Depot reports that LG prefers to handle their repairs. Since then the repair has been sent to A&E for repair and the repair is now scheduled for 7/22/2019. Three weeks to get the fridge looked at. Lost all food in the fridge and freezer. Seen online that these compressors are not holding up.

Our LG refrigerator compressor went out. I have been on the phone 4 times for hours and today was told the compressor warranty is only 7 years when I was previously told all was good it was 10 years. They had previously asked for all my information each time and even email of the repair place to initiate the warranty. WORST CUSTOMER SERVICE EVER. What a waste of time. I will NEVER EVER BUY LG again.

My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

I have a 3 year old washer and dryer, which is nothing but pure junk! Fortunately, I have the 5-year bumper to bumper warranty. I replaced the drum in the dryer 3 times (split twice), and they are coming again to try to correct the heating problem. It takes more than 90 minutes to dry a normal load. The minute it is out of warranty, we are going to buy Maytag.

LFX25991ST/05 LG French door counter depth refrigerator - I actually love/hate this refrigerator. It has worked well. I love the ice and water dispenser, however, it appears to be caving in. There is a long crack at the top running into the inside of the dispenser. When the water dispenser is pressed it moves the entire wall inside the dispenser. The frame of the entire dispenser is actually crumbling piece by piece. We have no recollection of ever dropping anything or anything falling on the door dispenser. We have no warranty left on it as it is now almost 3 years old. So we are faced with the repair. Frankly neither of would have the strength to push so hard the plastic would crack. I own an LG stove, microwave, washer and dryer. I am not unhappy with any of these - performance wise.

I bought an LG washing machine two years ago, and if I could afford to buy another washing machine I would throw the LG Washing Machine out the window SMELL and all. After about one month I began to notice a sour smell on my clothes. I have since tried every detergent, odor repellents, old world remedies (i.e. ammonia, vinegar, etc) and nothing, nothing works. Before I bought the LG I had my Kenmore for 20 years with no smell. If there is a recall on this product I would like to be part of it.

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

We bought our top loading washer from Home Depot about 4 years ago. Thank goodness we invested in the extended warranty at the urging of the Home Depot salesman. I am sure he had heard many complaints about this brand. We had the washer less than a year and the drum broke. It took more than 11 days to get the washer fixed. I have 6 kids. Think of the laundry! Nightmare! The customer service could care less that having a broken washer was a huge inconvenience. Also, what does that say that MANY people were having issues with their machine and the wait list for service took 2 weeks?Fast forward 1 year and now we are dealing with a broken pump and the washer will not drain. We are on day 14 with a broken washer. The part has been ordered but LG did not rush it so we are literally at the mercy of freight shipping. We still have those 6 children. Laundry = Nightmare! Aside from the mechanical failures, the washer does not get our clothes as clean as our old, top loading washer that we had for 18 years. We often have dark brown mold splotched streaked across our clothes, sheets and towels. I bleach a lot and the musty mold is still an issue. I am continually cleaning the mold from the rubber seal. This is an awful appliance. Very disappointing! It is an expensive piece of junk. I do not recommend anyone purchase an LG washer unless you are a glutton for punishment.

Like Nate of Duarte, CA wrote on March 26, 2014 -- by end of 2006 purchased LG LFC25760ST. Had the same issue with the light fixture housing in the refrigerator compartment header, not once but twice. My photos look exactly like his. Last service they replaced the entire electronic board and installed a new light fixture housing also recommending use of lower watt (40 watt) bulbs. This occurred Aug. 2012. At the time I stated I was concerned about possible impact whatever lies above the refrigerator header (refrigerant tubes?). It appeared the plastic header was melted completely through in at least 3 locations.Now I have refrigerant smell in the refrigerator. Service call is tomorrow, so well see what happens but suspect cost to address what I believe are issues with the refrigerant system may be so exorbitant that it may be more prudent to replace after a bit over 8 years than to repair. I dont understand how this fire hazard can be so prevalent for so many years and nothing appears to have been done. If there is a class action suit, I will gladly participate, as this refrigerator is in my opinion, a fire hazard at the very least.

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

I purchased this mid 2016. The compressor just went out. I called LG and Sears. The part is covered and not the labor. They only warranty for 1 year. Compressor is still under warranty but tech wants $650 to install. It is a $1300 refrigerator. It should have lasted longer than this. I have a new baby and a diabetic in the house. I dont have the means to repair. I am forced to using a ice chest and hoping the insulin will be ok. I am still paying on this piece of worthless junk. This should not happen to a fairly new product. Very disappointing. What happen to appliances lasting years before something went out. Really bad quality control. I expected more from LG!

I bought one of the first LG washer/dryer that first came out - navy blue. At the very beginning I noticed some rust forming, thought it was me not drying the moisture. But now there is so much by rust by the soap tray and at the bottom where the washer and cabinet come together. Its been leaking a small leak all these years. Have pictures.

Purchased an LG Side by Side the year it hit the market in 2016. Ive makes stopped working in 2017. Not a big deal because Ive is cheap and easy to make. In January 2019 I discovered that the refrigerator had completely stopped working. Unit was purchased from HH Gregg which has since closed down, leaving me no option but to contact LG directly. It is now well into April - 3 compressors and multiple technicians later - unit still does not work. The latest compressor was put in 2.5 weeks ago. The technician told LG techs that day that the unit was beyond repair and needed to be replaced as a lemon. LGs solution was to schedule the same tech to come back to my home on 4/16 with no new parts of instructions. On top of losing enough groceries to feed our family of six, now we have to added expense of a rented refrigerator. The useless unit is taking up the majority of my dining room. Calling their consumer line is a joke since all you get is a call center with absolutely no knowledge or authority. Do not, I repeat, DO NOT give these people your money. They have absolutely no interest in repeat business so they are perfectly willing to sell you defective products with complete disregard.

Should have researched better. This dishwasher sucks! Very low dish capacity. Thought we were getting a deal on it. Only thing we got a deal on was price. It was cheap, but not worth the money. Its loud and frankly, does not do a very good joy drying the dishes either.

LG made us buy the extended warranty last year when our fridge needed service, something that would cover any necessary repairs in the future as they recommended. Now, our fridge needs service again but LG is not committing to any repair. Instead they want to refund us what we paid for the warranty minus $100 (which $298), even though it says in the contract that they would reimburse the value of the fridge if the repair to the unit is deemed not cost effective. Shame on you LG for not honoring the contract. Ill call my senator, and every phone numbers out there to bring this to light.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

I purchased an LG electric range, model LRE30451SB101 in August 2007, made in April 2007. I pressed the button to preheat oven, turned to my cupboard & the oven door just shattered and cascaded to the floor in thousands of pieces. I never even touched the oven door! I called LG, out of warranty, but I said it had to be a factory defect, but they said too far out of warranty, sorry. They gave me names of repair people. What? Ill never buy LG again!

My LG French Door refrigerator has broken down for the second time in the four years since purchase. The refrigerator was purchased in 2008. In 2010, the control panel failed. The cost to replace it was $400.00. Recently, the fridge developed a Freon leak. I contacted LG for a qualified repair person. The repair man told me that the fridge was indeed leaking Freon and it would cost $187.00 to determine where the leak was. He went on to say that if the leak was located in the bottom of the fridge, the repair cost would be between $300.00 to $500.00. If the leak was in the top part of the fridge, it would be unrepairable.LG, a Freon leak in a 4 year old fridge should not happen. Your company should replace this appliance. Im sure that you make quality products but my refrigerator is not one of them. Surely, you do not expect your customers to pay repair cost that total the purchase price for an appliance that is only 4 years old.

We have been using our new LG dishwasher approximately four weeks so I have actually turned it on about 5 times. Went to use it today and door would not close. When I did get it closed I could not open it. It was stuck. Husband finally got it open. Latch is defective. So when repairman comes Wednesday to fix my leaking (new) LG fridge guess he’ll be repairing a dishwasher also.

Purchased several major appliances at once from Best Buy. All LG products. The microwave did not work right out the box!!! LG refused to replace it but would send a repair person out. Took a week to get an appointment. Had to take a half a day off to be home during their appointment window. Repair guy didnt show up until 10:00 pm at my house. Replaced a part and left. Next day microwave still broke! Keep in mind it hasnt worked out of the box.I called LG and once again asked them to replace it and they refused and offered to send the same useless repair service out again. If I took off another half day. I now would have lost more money than the microwave cost! Keep in mind it has never worked!!! I filed a complaint with the BBB and they answered basically that I was not getting the unit replaced. I also filed a complaint with the State attorney generals office which I have not heard back from yet. If you want to know about LGs customer service go to LG Electronics facebook page and read the horror stories posted by LG owners!

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

We purchased an LG dryer from Lowe’s 11/18 for almost $1,000. It stopped heating after 3 days, so Lowe’s delivered a new one. This one worked for about 6 months. The diagnostic iPhone app didn’t work. The diagnostic app that communicates with a smartphone using a sound code didn’t work. We finally got a diagnostic error code by using a combination of buttons on the machine. It said the vent was blocked. So I removed the vent - there was no blockage. They say a repairman is coming next week, but we’ve decided it’s all too much trouble and so bought a new Maytag for $500 today. The LG is going to the dump.

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could help. This helpful person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears customer service has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for customer service.

I own a LG Electric Front load washer dryer. The biggest disappointment is the Dryer Drum. I have already replaced it once. And now it is cracked again, and it is $200 just for the part. The stainless steel used is almost paper thin and always cracks near the welded seam. This is a DEFECT! I am looking for a regular steel drum in my next one, (they never cracked on me) and find it hard to even look at LG products other than matching the washer better.

I will never buy a LG product again. The dishwasher is mediocre at best. We bought all new appliances of LG. They all suck. They are made cheap and things break easily. We had a real bad experience with the customer service dep. If you want good customer service? Buy American whenever possible. Again! LG sucks.

I have an LG smooth top self cleaning convection oven range. It is just one year old. After self cleaning the oven last night, the inside of the door, and window have a black film on them. This does not wipe off. I called LG, and they sent me cleaning instructions and told me to use oven cleaner! If this doesnt work, I will have to replace the door, but its not covered because it is one year old! I also purchased the extended coverage at Home Depot, BIG MISTAKE! Oh, thats not covered, only functionality items! I said, well, the self cleaning didnt function properly, and burned my oven door! They replied, oh, but the oven still works!!! Are you KIDDING me? Does anyone have any idea how to get this black film off of my oven door and window???

When oven ignited, it had a LOUD whoosh or BOOM. Broiler wouldnt get hot enough to even make toast! I made numerous calls to Home Depot with No satisfaction. Called & e-mailed LG for months. Finally their repairman installed new broiler, still didnt get hot. All knobs broke without a few weeks. Still have not received knobs. My oven is used for STORAGE!! Will never buy another LG product, nor will I recommend LG or Home Depot to ANYONE. Also, it took 30 minutes to preheat. NEVER been so upset with a situation such as this. I used to bake A LOT, now I cant afford to replace this stove!! My husband has serious health issues. A new stove is OUT OF THE QUESTION at this point.

Our refrigerator was purchased about 8 months ago. Its been completely GONE for 2 weeks now! There are NO local repair people in Eugene, OR! The nearest accredited repair people are in Bend, OR. Dealing with LG Customer Service is like talking to a wall! They are useless and non-apologetic for their ineptness!!!

The rollers on the bottom tray do not stay on track and as result it has to be lifted to move it in and out. This dishwasher was purchased after reading the reviews and installed in a new home.

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that Ive seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, its a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

LG stainless steel fridge extremely discolored. Warranty representative said cosmetic issues are only covered for seven days. When I asked her to show me where this was in warranty she referred to a section regarding damage during delivery. I explained that it was fine when it was delivered and that the discoloration came over time. She kept referring to the same clause about delivery damage and then 30 minutes into the phone call said warranty doesn’t cover it because it must be a maintenance issue. She had not asked me one question regarding how I had cleaned or maintained the refrigerator. And refused to send a technician out to inspect it.

We bought a refrigerator on May 19, 2012 for $2750. In July of 2014 the compressor broke. They replaced the part but made us pay for the labor. 2 months later our refrigerator compressor broke again. We have now been 2 weeks without a unit and they are refusing to replace the product. The new compressor is on back order and they are having us wait for the part.We have 8 children, have had our freezer food ruined twice by the unit going out, and LG simply does not care. They will not return email responses and just say sorry for not getting back with you, sorry your food got ruined, sorry your compressor broke and you now have to pay another labor charge for replacing it again. They do not help. DO NOT EVER BUY an LG product. If it breaks, you are going to get the runaround until you are completely defeated and eventually just buy another brand.

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

I bought this expensive refrigerator 4 years ago thinking that the more you spend the more reliable. However so untrue. Last year during thanksgiving It broke down. I bought an extra warranty but LG said the compressor was not warranted and I’d have to pay for it myself. I paid for it alright. Ever since the compressor went out I’ve had to pay for a repair man to come to fix it 4 times now. I came home yesterday and found water on the floor. For as much as I have paid on repairs I could have had a brand new refrigerator. So now I’m going to be wise and stay away from LG.

We purchased an LG refrigerator, microwave and range about 8 years ago, all stainless steel. I have had nothing but problems with each one. A few days after microwave was installed, little dents started to appear on top panel. When I called customer service about this problem, they told me that it must be my fault that the dents are appearing--really??? The range knobs have melted and stripped, so now I have to use a pliers to turn the stove on or off. They did send replacement knobs the first time it happened. Now when I call again because of this defect, they tell I have to purchase them at the tune of several hundred dollars!! And by the way, the supervisor I spoke to was nasty!! The plastic drawers have cracked in the refrigerator and the sliders to slide drawers back and forth are breaking. My husband has duct-taped the inside where it is breaking. We are so disgusted with LG and their customer service dept. We would never recommend their products or ever, ever purchase another thing from them.

Back in about June of 2017 my husband and I purchased a new stove, dishwasher, refrigerator and microwave. As of today, August 14th, 2020, we have had to purchase a new dishwasher, which we waited about 6 months for the so-called part to come in, which ultimately did not fix the problem. By that time we were so fed up with LG, we said forget and purchased a different brand. Next is our stove, ha! The stainless steel has scratches and the black flat top is terrible looking, oh and the self cleaner is a joke! On to the refrigerator. We have had a technician out 5 times to troubleshoot the ice maker. Today, realized the compressor is now bad and are waiting for a new one to come in. Lastly, the microwave lights stopped working almost immediately. We thought at first it was some kind of energy saver since they would go off and on periodically. Unfortunately, it was yet another defect in our LG bundle of crap. We will NEVER purchase LG products again.

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

Always out of balance. Cannot wash a small load. Doing a bath robe? Better buy 10 of them so the machine is full otherwise it will not wash and will go out of balance. Have a blanket to wash? Sorry, you will need to wash every one of them in the house because the machine will go out of balance if you have fewer than 4-6 blankets. Forget about washing your bath mats with the waterproof, non-slip backing as those are not recommended to be washed in this washer. Just throw them out every week and buy new ones. Plan to spend hours every week staring into your washer waiting for it to go out of balance because if you do not babysit this machine, it will empty and refill, empty and refill, using hundreds of gallons of water in a futile attempt to rebalance the load. Would write more but my LG washer is out of balance again so I have to go.

LG said the refrigerator I brought from Home Depot was refurbished so they would not cover the warranty. When I asked then for a statement from the repairman so that I could question Home Depot, LG refused to give any info about what the repairman said. Home depot insist that the refrigerator was new. LG will not be responsible for their product. I paid $1400 dollars for this refrigerator and now the compressor is broken. LG has a warranty for seven years on the compressor and they dont want to fix it and referred me to a company that wants $700 for the repairs that LG suppose to cover. If LG demeans this product refurbished they should give me a statement from the repairman, So that Home Depot could be responsible for selling me a product as a new one but it wasnt new. I think that Home Depot and LG are conspiring a fraud. That is why each company isnt saying anything or doing anything.

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.