Fix for mildew smell in LG washer: Use a half cup or so of plain old cheap vinegar in every load. It takes the smell away. Add it with the detergent you use. We use 2 or 3 cups in heavy loads of towels. Our old top loader, my mothers front loader, and our new LG all needed it. Nothing we ever did took the smell away. For us it was a combination of the water in our town and our washers. Just try it. Your clothes will not smell like vinegar. We hated that smell and this fixed it. Anytime we forget to add it, we get the smell again. A gallon of cheap vinegar costs 2, maybe 3 bucks at the most? Seriously, try it on a few loads of towels and youll be happy.

As soon as the warranty (1 YR) was over... Problems started. Temperature changed by itself; called LG they connected to the unit and fixed it, but continue to ask for me to get extra warranty (I did not). Unit started icing inside and water inside as well, after several (self do it yourself) defrosting, problem continued. Called LG again and they said they could not take care of it, that I needed to make appointment with them to have it fixed. I told them I would take the frig/unit and drop it in front of the store explaining to everyone what was wrong with it and worthless it was. They got connected online and reset it and it worked fine for a while. Now its doing it again. All of their units are worthless even their cell V10 & V20, their dishwasher its also another piece of crap. NEVER AGAIN will I ever buy LG. So far stove/oven and microwave works... but give it time. BTW, units are less than three years old and Im hardly ever home to use them, so it should only be about 6 months worth of use. Thank God I didnt buy the washer and dryer from them.

Quite simply - THE MOST DANGEROUS OVEN... We have had 3 burns due to the smoothtop surface overheating during self cleaning cycle. If you have this oven - BEWARE. One burn was severe. The other problems, the touchpad works...then doesnt work. You never know when it will not comply. Tragically, Christmas dinner was 4 hours late due to this problem. If you cook on the burners and it gets too hot..the oven will not work....and vice versa. Had a repairman and he insists that the repair will cost more than the stove. I am hoping that others confirm they are having these nightmares!

WARNING!!!! I was cleaning out my refrigerator and cleaning the glass shelves. I washed the large glass shelf after it had sat on my counter for about 15-20 minutes. I used lukewarm water and soap. After washing it it, I was drying it with a paper towel and it EXPLODED! YES literally EXPLODED not just broke. Glass everywhere! I had glass in my hall way, Glass on my cook top, glass on my espresso machine, Shards embedded in my kitchen window frame. Luckily I had my glasses on because I had shards in my glasses! Could have been my eyes! Glass shards in my lip, my arm and in my hair. My sinks were filled with it and I even had it in my Island sink and Under my Island! I asked my neighbor to help me get it out of my hair and the tiny fragments off my face. I reported it to LG and they did not seem real concerned but asked me to send them photos. Sent photos of my cuts and my glasses and the huge mess this caused. LG called and said Id have to get a technician to come. Id have to pay for it but may qualify for reimbursement of tech fee. Unbelievable. Im still in shock and now scared to death to ever clean it again. This is very dangerous!

Purchased the LG model LFXS29626S 11/10/2015, and it appears the compressor went out on 7/3/2019. We did purchase an extended warranty through The Home Depot. Home Depot reports that LG prefers to handle their repairs. Since then the repair has been sent to A&E for repair and the repair is now scheduled for 7/22/2019. Three weeks to get the fridge looked at. Lost all food in the fridge and freezer. Seen online that these compressors are not holding up.

Absolute nightmare dealing with this company. Our refrigerator quit cooling, common issue we found out. LG sent out repairman they determined it was the compressor, replaced it, still wasn’t working. They sent them out again and it was replaced a second time and still didn’t work. The repairman deemed it unfixable. We were told if it was deemed unfixable we would get reimbursed for the fridge or a new one, they had us email them our sale invoice so they could get us a new fridge. That was a lie. They sent the repairman out again. They had them replace every part in the fridge and guess what it still doesn’t work. Our refrigerator has not worked for 4 months, they have sent their repair company to our house 8 times. That is 8 days of missed work waiting on them to get here and work on the fridge. We have been told by a few of the customer service people on the phone that this case is getting escalated. Well it hasn’t. We have been told that if we were without the fridge 30 days it would get replaced that was a lie, not fixable it would get replaced also a lie. So we call them once again to let them know it isn’t working and now they say they can’t send someone out until January 7th. That’s another month without the damn fridge. We are beyond fed up with the poor customer service and absolute lies we have been told. Do yourself a huge favor and do not buy from this company.

LMV1680ST - I have owned this microwave almost 2 years, but only used it for about 1 year after my remodel was completed. My cook light wouldnt go off. It would stay on while the microwave was in use. I began to smell plastic burning and heard a popping sound on the left where the operational pad is located. This microwave is not safe. Please do not take the chance of kitchen fire. Support says the microwave is out of warranty and I do not want it fixed.

I bought my LG french door refrigerator in Nov. 2009. Four years later the entire unit died. I will never buy LG again. Customer Service is a joke & no reliability.

It is attractive, efficient and easy to get things in and out of. Very functional in the inside as we have a side by side with a bottom freezer section. Both top and bottom sections keep food items at temperature settings. We have had many compliments from friends and family on the unit.

DO NOT BUY LG!!! We purchased an LG French door refrigerator in early 2016. This was a $2500.00 model but we thought we were getting a quality product. The cooling system completely died in Dec. of 2018. Less than 2 years out of this refrigerator! We immediately called LG for service. 3 weeks later and 5 canceled service appointments later we have yet to see a repair technician or have any resolution to this matter. I have spent countless hours on the phone with both LG and their service company AE. Both have given me endless runaround and not been able to tell me why all of our appointments were canceled nor find a technician to service us. BUY ANYTHING BUT LG. HORRIBLE PRODUCT. HORRIFIC CUSTOMER SERVICE!!!

We bought a new LG refrigerator in November 2019. April 24th the ice maker stopped working and the refrigerator was making a loud grinding noise all the time. We had also bought a five year warranty plan - dont do this! We called to let them know and ask for a repair technician, and were told to watch a tutorial. This was not helpful. We called back and asked again for a technician. We were given a reference number. I finally called again on 4/28 and were told it would take five business days for someone to contact us back to let us know if they found someone in our area who could fix the fridge. That means we are now looking at a week! We told them we really needed to have someone come sooner and not let us know if they found someone a week later. They hung up on us.We called back and asked to speak to a supervisor (Julian) - who also hung up on us. We also could not understand them clearly. They had us on speaker and a heavy accent. We called a fourth time that day and finally got someone who looked again and there was no one in our area who could fix the fridge. Lowes - where we bought it from was NO help. They just send you to the LGs customer service line. I will NEVER buy another LG product again because they dont have technicians to fix their products and their customer service people are very rude and not helpful. I am so upset we have a six month old refrigerator and have problems already.

Bought LG French door fridge for $3275.00. Compressor went out in less than three years. Floor damaged and food lost, as we were not home that weekend. Called LG, they said try to find someone to work on it. Had two different repairman out, neither would work on it since its due to the compressor. Something about closed systems. Sears repair said they dont work with warranties and Best Buy said they didnt have a qualified person to work on it. Went through the Holidays with without that fridge. Been on the phone many times with LG, only to be told theyll call me back, but have not. Its been over a month now. I dont know what to do, its still under warranty. I saved for a long time for that thing.

Purchase this LG Electric Range LRE3012ST in 2011 and oven stopped heating correctly in August 2016. Repairman stated the oven control board and oven sensor need replacing. The oven sensor part was available, however LG no produce the oven control board. I call LG and they referred me to ENCompass who in turn sent an incorrect part; was later told by customer service, part was not available and there was nothing they could do. How can you produce products and not parts for the products? I have not been able to reach executives as of to date and still without a working oven. Bad... customer service.

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

First time I have ever felt compelled to write a review but after reading through so many here and having the worst experience Ive ever had with a Customer Service group I really need to. For the reviewer who said they took a day off to be home for a confirmed (via email) service appointment that was a no-show cancellation because LG never actually had a repair person confirmed - the exact same thing happened to me two weeks ago today... I even called that morning 3 hours into my 4 hour window to verify and was told someone was en route only to find out when I called 90 minutes later I was only then told that the appointment was canceled. I later spoke with the repair facility and they told me they had declined the job because they didnt have availability!Seems Im luckier than most that my LG fridge has gone 8 years without incident. 16 days ago my wife opened it in the morning and it was totally dead. No lights, no compressor, just no power. The outlet tested fine but the lack of lights pointed to it being electrical. I called the toll free number for LG on the inside of fridge and the person seemed helpful enough; Said it probably needed a new motherboard, but because it was out of warranty he would need my credit card details and for $361 we could get this fixed. Thats cheaper than a new fridge so I gave him what I needed and they were certainly very expedient in putting the charge on my credit card! I started to look around on the internet to see if any other reports of this issue and if the fridge could in fact be saved and learned that this whole issue likely stemmed from a small, blown 15 amp fuse... A part that LG soldered into the motherboard rather than put in a easily bracket for easy replacement that could be purchased for about 25 cents.After the no-show appointment, LG Customer Service said they would give the job to another repair facility. They put me on hold, came back a few minutes later and told me they had left them a voicemail and they gave me the phone number and told me that I was free to reach out to them too. I phoned, and left a voicemail around midday that Friday and never received a callback. Over the weekend I phoned and left another voicemail to give them my cell # as well as Id be back at work on Monday and that would be the best number to reach me. By midday on Monday I still had not gotten a call. I did call the number through from the email confirmation the previous week and got a speaking person who gave me the true story on the canceled appointment and told me they could see me on Wednesday afternoon. Confirmed it with them and asked them to contact LG and that I would do the same to let them know that their other company doesnt appear to exist and they need to reassign it to the original technician they schedule. I called LG and was on the phone on hold for most of the time for almost an hour. After an hour and 20 minutes I was disconnected and nobody called me back (all this time Im at work and doing LGs work for them!). I called LG back on my way home and the told me all was good to go.Repairman comes on Wednesday (approximately 1 week since no fridge/contacting LG) after I take a half day to be home and the diagnosis is a blown fuse. Great, but despite it being known from the onset that the motherboard needs to be replaced he doesnt have the part, but they do have 2 in their warehouse and will work with the warranty company on the formalities to try and replace by Friday. No appointment gets made, Repair Service says theyre waiting on LG to approve. I call LG and they tell me another Department cant make the appointment as the Repair Services schedule isnt available online. I call the Repair Service and they tell me nonsense, theyre getting scheduling confirmations from them right now. I call LG back, they tell me theyre now waiting on the Claims Department to approve the part, a process that can take up to 3 business days (this despite charging me almost $400 to replace the part over a week ago).Monday this week comes and I have no phone call, and no appointment. I call LG back and again more being put on hold but now the explanation is were waiting on the part to come in. They couldnt answer me when their Claims Dept approved this so we arrived to this step, nor why we couldnt have had the repair facility (a LG contracted provider!) use one of theirs. They have in stock but Im starting to feel this whole thing is shady. They told me refrigerator repairs are given priority status (a joke!) and that my simple repair was being given a priority to be remedied this week.I called LG back 2 days later (Wednesday, 2 weeks of no fridge and first contact with LG) having not heard back from them and was told that the system shows that I was told that I would be contacted by Friday at the latest if the part had not arrived. I lost my patience at that point and told them I was not told the part coming in would take a full week and that I was instead told that my repair would be a priority to be completed this week and how could we be waiting on a part we knew it needed from the onset, that is readily available to purchase online at a fraction of what Im being charged, and that their repair service was in possession of 2 of them. I told them that rather than trying to bilk a few extra dollars of profit on this 5 minute repair job by using the cheapest available board they can assign in their system they really need to make this a customer resolution case as its been 2 weeks and I need to speak with someone who can look at this absurd situation and make an actual decision to get it fixed. They tell me they will try to forward me to a supervisor to see if they can help. After 10+ minutes on hold the person I was speaking with comes back online and tells me the repair appointment has been made for between 8 AM and 12 PM tomorrow. I thought someone in charge realized and was acting in customer-retention mode until they told me it was not the repairman who had seen me a week ago that would be coming but the one who never returned my 2 voicemails. I asked to confirm for certain hes bringing the board and fully prepared for the appointment to make the repair and am told is the case.I take another half day from work, and the repairman shows up early and when I let him in my house I half-jokingly say to him, Please tell me you have the board and he looks at me with no clue and says he didnt bring anything, the work-order he got only said LG Refrigerator - not cooling. Hes almost as angry as I am that he wasnt told the fridge was totally dead of electric and that another technician had already been here and made the diagnosis. I felt bad for him as he came from a good distance away in the teeth of rush hour having been told to make my call a priority but a total waste of his time and mine. At this point I called LG and just lost it with them and essentially told them their Out of Warranty purchase had to be some kind of scam bordering on criminality as there is no way a real business enterprise could be this incompetent! I was told my account was being escalated to their real Resolution people (i.e. the ones tasked with explaining the inexcusable) and it would take 24 to 48 business hours for one of them to contact me and no doubt the buffer is in hopes that Im much calmer.I have a family of 4 thats been living out of a cooler on my kitchen floor the last 16 days and running out every other night for a new 16 LBS bag of ice. I had to invest in a chest freezer for my garage so that we had some kind of food for my kids on-hand. Ive burned 2 full days off from work and have easily spent more than 3 hours on the phone during business hours on hold with LG. And my fridge is still not fixed, and no appointment in sight for someone to come here and essentially unplug 5 little plugs and then plug the 5 little plugs into the new board. And they charged me almost $400 for this level of service when I could have gotten a new board for $120 and done this myself.I think LG right now on the service front is trying to milk the last nickel of profit on these out of warranty purchases on the assumption it will be the last nickel they see from these customers. Perhaps a self-fulfilling prophecy experiences like this will make a reality. Maybe the US market isnt working out for LG Appliance as it doesnt seem like their heart is in it for the long-haul.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

I have owned my LG range for almost a year. I have no complaints as far as how my range works and with that part I am happy. But, there have been 3 separate instances where I have smelled gas in my home only to find one of my knobs turned just slightly enough to let gas leak out. For this feature, I am very dissatisfied and I would not recommend this range to anyone. I am constantly checking the knobs to make sure they are off.I called LG as many others have regarding this issue and they advised me to check on Amazon for some child protective covers, at my cost. I told them this was not good enough. I had bought all new kitchen appliances, all LG and have just purchased a new dryer which is LG also. It was very poor customer service but when I voiced how I felt, she offered to send a serviceman to my home to look at the knobs and if needed, he would try to fix the problem. Buyer beware, especially if you have children, this range is dangerous to have in your home.

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

LG Front Load Washer & Dryer - Bought new several years ago. Worst product, bad design, many problems, and bad smell despite frequent cleaning of the bottom trap hose and screw on filter thing (and despite sanitize/tub clean over and over). It never rinses clothing or even washes it satisfactorily. Not energy efficient because it takes 4 rinses to get soap and stinky sour odor out of clothing. It never smells or feels clean anyway. Spent a thousand dollars to have it fixed when it wouldnt turn around. The smell is bad. Lots of other bad design issues besides the biggest problem. It doesnt clean the clothing!! LG makes REALLY BAD QUALITY PRODUCTS. The gas range is awful and so is the gas dryer and the microwave. It is blue inside, which is the only good thing about it. NEVER BUY LG ANYTHING. Maytag Neptune are great. I had them before the LG and were amazing. LG SUCKS.

I bought this LG dishwasher 2 years ago. The dishwasher never worked well. Dishes were not clean, racks collapsed, the cycles it offered were useless. The Smart Diagnosis does not function. The app is not yet set up. Within the first year the dishwasher completely broke down and I had to replace the motor. I asked for a new dishwasher but the company refused. I figured it was a lemon. Now a little past the second year the dishwasher is not draining. I took the dishwasher out of the space to make sure that the pipe was not kinked. I found a tissue stuffed in a spot where a screw should have been. The repair man probably put it there to prevent something from jiggling. How do I know he repaired it properly? I spoke with customer service in the Philippines. The girl was cordial but explained that to fix the dishwasher it was going to cost me $400. I asked to speak to a supervisor. They transferred me to a girl in Alabama who was less than helpful. She was rude. She just talked and talked about how I should have bought an extended warranty and did not let me get a word in. Finally she ended up hanging up on me. It seems like highway robbery that I pay 899 for a dishwasher that breaks in the first year, then little into the second year they want me to pay another 400. I cannot afford to pay 440 dollars a year to have a dishwasher. I had a Maytag before this that lasted 20 years and I paid about $350 for it.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

Seems like from the very beginning we had issues. The water filters don’t last as long as they should, the main fridge door hinge got bent (somehow)? We had a serviceman come out to inspect. He wanted 300.00$ to replace a 50$ part. No way! I ended up getting small magnets to try and pull the door gasket closed, this kinda worked at best. And now, yesterday the whole fridge cooling system died? I pulled the fridge out, cleaned the coils, hoping for the best. This did nothing. Unfortunately service calls are out almost a month. We need it fixed now!! Food is going bad. We ended up buying a new GE Profile fridge. We’ll never buy anything LG again!!!

The refrigerator is great except for the ice dispenser. It freezes and will not come out. You then have to clean the ice tray out in order to get ice from the door.

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

Here is what I did about my problem. I went to Home Depot and bought what is called a Mini-Rester - $10.83 - one each for hot and cold. This is a device that attaches between your water lines and the washer. It has a tube with air in it. When the water shuts off abruptly the air in the tube takes the shock and drastically reduces the water hammer. If you have high water pressure as I do you will need these. You may have to adjust the water down some through the knob on the wall for both hot and cold but eventually you can find a happy medium.

Purchased a LG 1.5 ft.³ smart inverter microwave oven in August 2019. Three weeks later the unit quit heating. I called LG customer support and was eventually told the magnetron was defective. I was told I could send the microwave back to LG and they would replace me with a brand new one. Not wanting to wait, I decided to return the microwave to Home Depot where it was purchased and was given a full refund. Because Home Depot‘s return policy includes a 90 day exchange or refund, I decided to purchase a different brand. The moral to this story is don’t wait on LG to refund, replace, or repair your appliance if it is newer than three months. Take it back to the store you bought it from instead. Far less stressful.

Our LG fridge compressor went out after 3 years, so no cooling/freezing at all. Called LG support and it’s under warranty. They gave 10 repair places that they would pay for the repair. Of the 10, only 2 even serviced my Chicagoland area (not a rural area with very few companies). Of the 2 that did, the earlier either could come out was in a month. So I panicked and called a local spot that could. Over $700. LG will not honor my warranty because I used someone outside of who they approved even though everyone they approved couldn’t come and fix it within a months time. There is a class action lawsuit going on against LG for this exact reason. I’ll never purchase LG again.

Love this fridge, just wish the ice cube dispenser/maker would make more and quickly. It would be helpful if the vegetable drawer (the big drawer on the bottom of the fridge) would come apart to clean.

I purchased an LG top load washing machine and have been completely unsatisfied since the day I bought it. My clothes suddenly smell. I was told that is because on newer machines the drain is closer to the clothes, if that makes sense. The drain pump has broken twice. It is not a part that is in stock, so we often have to wait for the part to get it before the machine can be fixed. It also has the off balance problem that many have already mentioned. It is hard to get it balanced. Obviously, this washing machine has a defect with the drain. They should take responsibility and replace it, but are not willing. I would echo what others have said already--do not buy LG.

This is a great refrigerator....when it works. The compressor went out in year 4. This year, year 5, error Code Er Rf appears. Ice built up around the evaporator and blocked the fan so the fan burned out and the refrigerator did not cool. Serviceman shows up but did not have the part so we had to wait another week for repair. After the repair, a new error code, r dH which involves the defrost cycle came up a week later. Likely what caused the fan to go out the first time. I called LG for service and was told I would be called back to schedule service in 2 days. This is day 6 and no call. This is a very expensive refrigerator and well worth it....if it works. Extremely poor customer service for repairs.

My model is an LG top loading washing machine WT4870C. I bought this brand based on a recommendation from Consumer Reports. I like the many options such as water temperature, spin speed, and the quietness of the machine when its working. This machine also has sounds for things such as when the load is finished, and when the drum is unbalanced. Since my washer/dryer space is limited, size is the first consideration. Brand reputation is the second consideration. It can be a hassle to get a repair person at a time that is convenient. If the washer was noisy, that could be a deal breaker. This machine does well when washing heavy loads as well as light loads. Sometimes the estimated time shown on the washer isnt close enough to the actual washing time, so if you are in a hurry, wash later.

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

This washer is only 5 years old. There is no reason it should be failing already. Even with small loads, it continues to go into the UE mode, and repeats cycles constantly. So the alleged energy savings is out the window. It will frequently take as long as 2 hours to get one load done. And thats if it finishes at all. LG televisions we have are pretty reliable. No complaints. But their washers and dryers are not worth the money spent.

I bought my refrigerator in December of 2006. In Feb. of 2008, the light stayed on all night and warped the liner. There were burn marks under light cover which looked like it was melted. Thank God that my repairman, the Appliance Man, is smart and honest. He told me that LG was having a big problem with that refrigerator and that it was a design flaw - A defect in (on) the board and a known defect. He also told me to tell LG that it was unrepairable. Amanda ** from LG agreed to replace it.When they delivered the new one I was told that the new one would not be under warranty -??? It hasnt been a problem since although little teeny nailhead size dents appear out of nowhere. The drawers are cheaply made and all have one problem or another. I decided to write about my experience as many comments in the reviews sound as though they experienced my same problem. Thankfully I have a great repairman that knows his stuff!

The expensive refrigerator with French doors, we have had at least 5 repair calls, the ice/water dispenser leaked and the double doors at the freezer froze up and couldnt open doors. The company has not replaced the unit, they did replace the doors and they didnt work also. The repairman said nothing more he could do. They are ducking me, putting me on hold for almost an hour each time I call. I will never buy another LG product.

Very disappointed. We paid over $1,200.00 for our washing machine and it lasted us less than 5 years. The bearings are out and it would cost $800 to $850 to repair. Do not get LG products. We also got a refrigerator from LG that is slowly falling apart. When I called LG to express my disappointment, they acted very disinterested and pretty much said, “Thats the way it is.”

On Jan. 18, 2019 we purchased the above referenced microwave. It never worked when we brought it home, and Best Buy stepped up and just let us trade the non-working one for one that did work. Now, less than 3 months later, the machine stopped working overnight--lights and turntable work, but no heat or cooking is generated. Working with LG customer service warranty department is a nightmare.The customer service staff is very difficult to understand, when you are transferred to another department, there are very long wait times to connect, and instead of having it repaired locally, LG wanted me to pack it up and mail it to them. I have had LG equipment in the past and been satisfied. However, after this fiasco I will never buy another from them. All this hassle on top of not having a working microwave. My hope is that they will just pay me the purchase cost and let me get on with my life with a different brand. The customer service department and website are not user friendly at all.

We had bought LG refrigerator. It looks good brand and quality but beware its very bad and it stop working. This is all the LG product I bought, very upset and I will not recommend this product at all. Dishwasher LG not working, had insurance came, they came five times still does not work at all. They DID something and no steam working, does not clean. Well its a mess.LG stove - o my god the knobs are plastic and bad quality. They send twice, still melts and poor quality and when you turn the knob it breaks because its plastic not metal. Now the knobs dont work, it goes all around and dont do what it suppose to do, I can go on and on. Bad quality. Beware dont buy this. I will not even recommend it to my worst enemy.Beware LG are not good products. My sister have Maytag and her products are still working and she bought for less money. We bought this product waste a lot of money. All piece of cant say the word but Im very upset. So people please dont buy this product. Come to my house and you will see what I mean how they look and how bad they are. Now I need save up and buy all but this time it will not be a LG products for sure. Please LG clean up your mess and do something to those like me trusted your product and ended up with piece of junk not working.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

I bought a high-end LG French door refrigerator from Home Depot. Six months later, the fridge failed to keep the set temperature, becoming too warm to keep food in either the refrigerator or freezer. The LG customer service department scheduled a repairman for week later. They then called and pushed it out another week! Two weeks without a refrigerator, living out of a cooler. Ive placed numerous calls to their customer service department and they are unwilling to repair the fridge in a timely manner. Despicable, shameful, customer service! I will not be buying LG again. Beware.

We bought an LG Studio top of the line and are having issues with interior light bulb keeps burning out. Meat probe doesnt work. Uneven oven heating, the first call to LG was Sept 15th and they were going to send someone out, second call was Sept 25th, again they were waiting to send a technician out. Third call Oct 2nd, Nathan the customer service advisor promised he would get back to me by the end of the day with a resolution... Still waiting and it is Oct 3rd mid day. WE WILL NEVER PURCHASE ANY LG PRODUCT AGAIN.

Oven has a characteristic that is not mentioned in manual or by salesperson. Oven heats up to 100 to 125 degrees higher than what was set as preheat. If you put your food in when it beeps you will burn your food. Had techs out after buying my own thermometer to fix problem and was told that is how this oven works. Never had an oven operate like this. DONT BUY!!! Stay away from LG!

My gas range started having problems with the control knobs at about 4 yrs of use. We have babied and done all we could do to keep them together. I have looked at the price of replacement knobs and the price is crazy. By the time you purchase 5 knobs you could purchase another gas range. I guess that is what I will have to do. The stove still works very well. I would never recommend the purchase of any LG product. My dishwasher is LG and I cant use it. It started shocking everyone when being used.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

The vibrations started almost at day one. So I leveled it again with a 4 level and still the walls vibrated (its a load bearing wall 2x12 floor joists 1-1/4 thick flooring). We did not know of the problem until my son came and mentioned that it shouldnt vibrate like this (he has an older model LG), so the calls to LG started and trying to get an in warranty repairman is like pulling your own teeth. So after losing 2 days pay and a third on the way, still there is no fix or reason why its vibrating. LG has said that after 3 attempts, they would either replace/or refund our cost. Well, its still ongoing. I will keep you informed.

About 75% of the loads will experience an out of balance error. The washer will attempt to recover by entirely filling with water, agitating and attempt to re-spin. Doesnt work. Even after re-positioning the load, rarely will it complete the cycle. We generally end up removing about half the load and try to spin in batches. We have to babysit the machine to prevent it from using more and more water. We will never buy another LG product and do our best to dissuade others from making the same mistake we did. The one star rating we had to give is more than this machine deserves.

We recently purchased an LG gas range. We paid more and got the higher-end model. Like other people have reviewed is very dangerous. You bump into the knobs and the gas leaks out you dont know it happens unless you smell it or you hear the clicking. LG needs to do something about this Dangerous gas oven.I turn the oven on with my pocketbook. I reach up into the microwave. The oven turns on. Its crazy. If you have little children around its very dangerous and you have to remove the knobs. That looks great. Not when you have spent close to $1,500 on the oven. Yesterday I baked cookies with the grandchildren and the cookies in the front were not as cooked as the ones in the back. Thats another problem. I added a photo with three of the knobs off, doesnt that look like **.

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

We purchased our LG refrigerator last November. The ice maker stopped working in March. We were scheduled for service two weeks later. The night before it was to be serviced the refrigerator stops working altogether. I call the service company to give them a heads up that more parts will be needed only to be informed that LG doesnt give the repair service parts until theyve been out to analyze the problem. The service representative comes out and says its the power circuit board and orders a new one that takes four weeks to receive; another week to arrange the service appointment. The service rep (Jeff a good guy) returns to installs the boards and tells us all is well. The ice maker worked for three days and then stopped. I call the repair shop and was told that service cant come back out because LG has closed the ticket; so I have to call LG again. Jeff comes out to analyze the lingering problem to get the replacement part. We were told that the part is back ordered and expected delivery will be a month. Two months roll by without the delivery of the part. It is now July and the ice maker remains inoperable. While waiting for the part, in May we called the service shop to voice our concern about not having our functioning ice maker. The service shop told us that LG was likely going to replace or refund us for our refrigerator since the part is taking so long to arrive. We called LG and they said they needed a copy of our receipts for the refrigerator and they would send us a link to the LG service department. A couple of weeks later the service shop called and asked what was the status of the LGs replacement or refund on this ticket. I told the service shop I was still waiting for a link from LG to send receipts. She told me I should call LG again, which I did. LG said I had given them the wrong email address (my email address is my first and last name so essentially they were telling me I didnt know how to spell my last name). When I questioned why they thought I couldnt spell my last name and asked them to take ownership of the error they hung up on me. I sent in the copies of my receipts. LG never got back to me (as I had been promised). I asked them today (about a month after they had received the receipts) what was happening in regards to my replacement or refund and they said that since the part should be in next week, a replacement or refund was rejected. This action from LG is probably just a delaying tactic on their part. Ive been hung up on about six times from their warranty service, usually after being on hold for over fifteen minutes just waiting for them to pick up after a transfer. They have promised me a call back on several occasions and I have yet to receive a call from them. Their product seems to be of low quality based on it failing within the first six months of operation. Their warranty service would have to improve several steps to make it up to pathetic. I strongly suggest buying from a different brand.

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

We received our new LG top load washing machine at the beginning of Feb. 2016. Mid March (not even two months!). We noticed all dress shirts and golf shirts were coming out with oily spots on them. Contacted Home Depot who directed us to LG. So, we did contact LG since Mar 21st. You cant reach customer service right away; each customer service rep tells you so many different things. Customer service asks you if you are using HE detergent or fabric softener, and then tells you to try tub clean with clean water then with bleach which didnt solve the problem. The technician LG sends tells you it is what youre putting in the washing machine is the problem. One customer service rep tells you once the technician looked at it, it will be escalated to Mgmt. for exchange; another rep tells you it is rejected and asks you more tub clean while your dirty clothes is piling up. The next minute, the rep on the phone tells you that they dont have an updated report from the technician. Terrible machine and service!!! Wrong machine to get!!! Our old machine didnt have this problem!!

I purchased my LG Waveforce washer from Sears (thankfully it was on sale). I have the same problem as the Shannon in LA. Takes forever to wash a load, from the error codes. This started from the beginning and I called LG and every time they came out it would not duplicate. Finally after months of this and many phone calls to LG, they actually replaced it. Same thing. I just gave up and have been dealing with this washer for about 4 years now, waiting till it completely dies and I can buy a new washer. I sure do miss my old Kenmore that had a ringer in the middle. That one got my clothes clean. There is never enough water to get the clothes really clean, if and when it finishes washing which takes double time because it stops and starts over. The only setting I use is the bulky/bedding one because it uses the most water. I can never leave the house once I start a load, because it would never finish. Thankfully its only me, dont wash much and I sit near it, so I can hear when it ** up. The clothes smell moldy after washing them, and the machine is always smelly after a wash. I hate this piece of crap.

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

We purchased our refrigerator in November of 2015. Customer no service is worse than terrible. Our refrigerator broke down in August of 2019. It is now February 2020. We have had a working refrigerator for 3 days. Since then repair is a nightmare. Only comes on their schedule (A&E) and only when they want. If you ask to speak to management they hang up on you or put you thru transferring you to all incorrect departments. When they hang up on you they block your number so you cannot call back. The 4th person that came out said the parts he was installing looked used. Gosh wonder why they didnt work. Last person out said defect in refrigerator design was the problem even if they order parts will not work. He called LG. They are sending parts to repair defective refrigerator. LG model #lmxs30776s.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

I purchased an LG washer and dryer WM2140CW about two years ago. The washer did not work correctly from day #1 of installation. The door would only seal if I pressed very, very firmly to enable the lock to engage. However, this issue was such that I was the only person strong enough to make it happen and even then, I would have to close several times over before I could get it to latch. After about four or five visits, changing boards, door locks, and finally a new door, it was fixed. Within the past few weeks, the washer now has suddenly stopped powering on when the button is pressed. Since these devices come with a whopping one year warranty, its now out of that coverage. If I unplug and plug back in, a spark will appear, every time, and it may or may not work for a load of laundry. I contacted LG and they had me do a hard reset, power off, hold the power button, plug back in. After establishing the hard reset was probably not going to do anything, they gave me the names of the local businesses which were authorized to work on the machine. Now, I am looking at parts and labor in access of the original purchase price of the machine. If you buy an LG machine, after coming to this website and seeing a 90%+ unsatisfactory rating, then you get you what you deserve. I know I certainly regret not checking some review sites before my purchase.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

We had our washer for about 6 or 7 years. It did not clean clothes very well. About two month ago I started a load of laundry whenever our children went out to complete their outside chores (we live in the country). We still have 6 children at home, one is only 2 so he was in the house with me and our 17 year old. We heard a sound like a shotgun going off in the house. Our 17 year old and myself ran to see what it was, the washing machine literally blew up. Thankfully the children were out doing chores or someones could have been seriously injured or killed...our babies high chair was thrown across the room and nearly broke the window. LG has done nothing! I called them immediately after we cleaned up the mess and all the water. They said I wouldnt hear back from them in two days...never heard a word back from them. Will not be purchasing any LG products again!

Purchased LFX31945SST LG French door stainless steel refrigerator. Delivered 11/5/2013. $3499.00 3 year warranty 99.00, new water line 9.99, move old fridge 15.99 tax 212.24 from Home Depot. Fridge still looks brand new, except bottom right-hand corner of control panel is peeling with an appearance of ink stain. Contacted LG service, person said it was a known problem, out of warranty, that I could buy an extended warranty for 2 months at $366. Plus. Please Note: They told me this is a known issue. I called Home Depot they said they could recommend a repair service company but it would be at my expense for this known issue. I have told both Home Depot and LG I will never buy another product from either company again. My recommendation to you is do not give your money to these companies. They will not stand behind what they sell. Help them lose market share and vote at other business with your dollars.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

I bought a LG washing machine and dryer from Home Depot which is the worst experience ever. I went to the store on Strickland Road in Raleigh, NC and picked out the best LG washer and dryer they had on sale for Black Friday on the Black Friday pre-sale. We paid about $2400. They delivered it on Wednesday before Thanksgiving and then the problems started. They had a big dent in the dryer and said they were going back and pick up another the same day. They never showed back up and didnt call or anything. I ended up getting it 2 weeks later.Then the washing machine broke down in 3 days from the time it was delivered. Home Depot would do nothing and left it to LG. I am still waiting to use my Washer and it is now December the 8th and LG said it will try and get me an appointment next week. What POOR SERVICE! Dont Buy LG or anything from Home Depot! I think I received a Lemon and Home Depot wont help me at all and Ive only had the machine 3 days.

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

Bought this LG-fridge (24726S) about 2 yrs. ago at Best Buy. First Problems occurred after one year, now after 2 years fridge doesnt cool (freezer temp at 33°F). Five tries to get LG customer Service failed after waiting time of more than 15 minutes. Worst customer Service. // And: we have the same Problems with our LG fridge in our German home. For sure: never ever again a LG product!!! Where are your made in the USA products???

I am extremely discouraged at the quality of my LG refrigerator I purchased from Home Depot. It is almost 5 years old and the compressor has gone twice in the last month! I was told the Chinese admitted to buying poor quality compressors. My warranty runs out in September and I don’t expect the latest part to last a month. I paid $3000 thinking I was getting a great refrigerator and am letting you know this will be my last purchase for LG products! Sad service from LG!

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

LG High Efficiency Front load Dryer - I read through the complaints and have the same problem as many others. The only difference is my issue didnt happen right away. Ive had it a few years and recently it started making loud noises. I do OK with simple home repair so I opened the unit and found that the barrel was warped from a huge crack in the back seam that I couldnt see from the inside. Also over the agitators inside machine will start to develop a gap inside the barrel causing cloths to get stuck and twisted up ruining them. They also will trap change and other small items inside the agitators then make that noise as well. Why we cant have the old american made products again? Miss that.

Well, we are now scheduled for the 13th time for a certified LG tech to come look at my washer that doesnt work. This is the replacement machine for the first one that didnt work. After several calls to LGs 800 #, I was transferred to Robert in the executive call center (ha ha). At least he spoke English. He acted like he was concerned about the problem I was having and was going to help get it resolved. He talked to their techs, called the local service company, claimed to have had parts sent out and a service appointment scheduled. I was to receive a call when the parts arrived (2-3 days) to schedule a time that would be convenient for me (ha ha). Well, its been 4 days and no call, so I called the local service company and they had received nothing from LG. They had a call but nothing had been scheduled, no parts sent, and no authorization for service. Surprise, surprise, surprise!I called LG again, asked for Robert, and instead I got some silly girl that did not have a clue. I insisted that I wanted to speak to Robert and was finally transferred to him. I am not sure if it was the person I spoke with before but this time it was a new story. No parts were being ordered. They would have the tech come look at the machine and go from there. So it will be another week with a broken washing machine. It took 6 hours to do 2 loads of laundry. The machine continues to think it had an unbalanced load and fill to the top with water. Never really washes clothes, just fills, jiggles and few minutes, drains and starts over. Definitely energy efficient!

Does not dissolve deferment. Tried all kinds per repairman. Run hot water in sink. Very hot. Dishwasher water is 80 degrees.

I paid over 1,500.00 for a LG refrigerator LFC23760ST just three years ago. Its the last time I will ever buy LG products again. They carry just a 1 year warranty and will charge me an arm and a leg to replace any parts that I need. The circuit board went out and I was told that its $400 dollars just for the parts to fix it. Why do I need have to spend $500 plus dollars on parts on an appliance that is only 3 years old?I have a Whirlpool refrigerator in my garage that sits out in the heat and has been out there for 15 plus years and I bought it used... And it still works. If they are so confident in their products, make them last for more than 3 years. Im upset that this happened but if they carried a warranty that replaced and/or fixed my problems, it would not be as bad. But when I call and to get my refrigerator fixed, its a like buying a new one all over again. Like I said, this will be my last LG product I will ever buy.

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

On June 6, 2010 I bought an LG wm2301hr washer from Best Buy. Today we found that this washer had a slow leak in a faulty valve at the top of this unit that must have been leaking for a while. It was just a slow steady drip for a long time until today 3-2-2012. The way we found was that there’s a moldy smell in the closet behind the wash room with lots of black mold growing under the baseboards. Now, we have ruined carpet, ruined clothes, ruined sheetrock and baseboards and a washer that I have to fix myself. I expected a lot more quality for an $1100.00 washer. Best Buy said sorry. LG said sorry out of warranty. Wow, with the water dripping on the motor, I don’t even know if the machine is safe to put back in service. Any help would be great!

Had problem with cooler just after the one year warranty which (after many phone calls) was able to have service provided for free to fix. Thought we were out of the woods. Now after only 2 years, the liner on the fridge door is ripping so the door not properly closing thus freezing food (motor is overcompensating). Repair person will charge $279.00 to fix. No thanks. Not investing another penny into this poorly made fridge.

Only got 6 years out of my $1,000 fridge. While we were on vacation for a few days the fridge went from cold to hot. I was told by the repairman that the freon all leaked out (probably due to a pipe issue) quickly and the compressor blew warm air into the fridge for a few days (at least the compressor is working). He also said that the $ to get to the pipes to repair them doesnt makes sense to keep the fridge. Not buying LG again.

UPDATED ON 1/20/2021: We contacted LG about the problem that we experienced but to no avail. Even though their instruction booklet told us how to cook bacon (which we followed) the microwave caught fire. Apparently there was a problem with the unit. After going back and forth with them about this problem they finally e-mailed us a letter stating they would reimburse us the amount of money we spent for the microwave. The only thing that was required was that we purchase a new LG microwave, which we did. We had to send them copies of the purchase receipts from both microwaves and the labels off the old one, which we did in order to get the refund. We were then instructed to dispose of the old microwave. Unfortunately they did not hold up to their promise. After many calls on our part with promises of them getting back to us, with what appears no intentions of doing so. Now they are telling us that we were the cause of the problem, and will not refund our money even though they sent us the letter telling us otherwise.ORIGINAL REVIEW: Purchased a LG microwave about 5 months ago. While cooking food according to their instructions in their manual the microwave started on fire. Either the manuals instructions were wrong or the microwave malfunctioned. LG was called and a service person was sent out. We were informed by their service department that the service person they sent out would determine whether the microwave would be repaired or replaced. According to the service person we had been misinformed in that he does not make that decision, and that is left for someone else. We were told that he would turn in his report and we would be contacted. An engineer contacted us and said that the microwave did not malfunction and because there was a fire in it LG is not responsible. Why is it that we followed all the directions but yet they dont want to acknowledge that there is something wrong with the microwave? No pictures are available as damage was on the inside top of microwave.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

2 yr old LG French door LMX31985ST/0. Repaired at 16 months (defrost grill in freezer) $300. Repaired at 28 months 4x still not working (1/4/16 to today 2/12/16) error code F ds. LGs response to us was reset the fridge using the breaker from the electrical service box). We did and have had to do for 6 weeks. Repair company replaced at our expense: freezer defrost sensor $175 parts/labor. Main board parts and labor $175. Sensor for fridge $300 parts and labor.So after paying $950 in repairs over the course of 1 year and 1 month the fridge today was dripping water on the floor from the ice maker which we find is NOT WORKING now. No error code even on the fridge!! The fridge is not cooling, the ice maker is not working, and the freezer has thawed everything overnight (so the defrost is stuck on??) So 4 repairs and it is still not working, in fact it is ON but NOT WORKING! LG will do NOTHING like this has never happened before??? So after spending $950 for repairs and $3300 for the fridge in (Oct 2013) we have a piece of junk!

I purchased my LG top loader from Home Depot in 2014. Its been a nightmare. Laundry has become horrible. The load is never balanced. It fills and drains all day trying to balance itself. Even with my help its not happy. I cant imagine what balance it expects. I hate it!! Ive called with no help and live in an area where there is no service available. I will never buy LG or believe what I read in consumer reports. It was the top recommend. After reading the reviews, I see its not just me. Why do companies think its ok to take peoples hard earned money for crap that doesnt work like it should?

My 1st review 10/2020 was not acknowledged... My issues with LG was with my dryer shortly after I purchased my combo from Sears in 2004. Over the last year or so our washing machine has been leaking more and more. The mysterious thing is that it’s intermittently. Well, it finally decided to go all the way crazy & water was spewing from the bottom of the washing machine from somewhere. By the time we noticed it our washing area and hallway was completely flooded upstairs and water was leaking all through our house downstairs. It was horrible! I’m now stuck with a washer we don’t want anymore out of fear of flooding & knowledge the manufacturing company will be no help. After researching I see I’m not alone, but nothing has yet to be done by LG. Life’s not Good LG!

Machine does not fully drain, allowing a smell to build up and be washed back into your clothes. Difficult to clean debris from drain holes in rubber seal. In the event that you need to drain the machine, there is no drain function. It needs to be manually drained from a tiny hose at the bottom of machine. And for us, that meant into a hose, through the garage and down the driveway. Look for a drain feature on my next purchase!

July 8th called LG. Paid for extended warranty. Needless to say my refrigerator still is not fixed.:*( When I asked to speak to management was told 3-5 days! Like my refrigerator so sad. Single mother of 5 with 2 little ones in 100 degrees heat eating out of a cooler. I see some want to start a class action lawsuit, please contact me if you do!! Scam LG.

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

Weve had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

Our washer and dryer are labeled Kenmore but are actually made by LG, they both function perfectly, wash and dry great, no problems in the 3 years we have had them, look nice also. Cycles are pre programmed for a variety of types of materials and are customizable within types. The washer has a cleaning process which is a bit inconvenient but just requires a little time to accomplish, overall we like the machines and would buy again.

Our refrigerator with bottom freezer and french doors on top is very pretty. It has stainless steel covering, and Im still getting used to the difference between this one and the 27 year old one that died. Purchased it less than a month ago and already noticed a problem with the ice maker.

Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they dont repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didnt go over so well.All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a companys integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.

I purchased the refrigerator from HH Gregg and within a week or two, we were waking up to water on the floor and ice in the freezer on everything. Also the seal was frozen and the fridge was not keeping the food cold. LG sent out a repairman who was the first of many to tell us LG has a problem with their refrigerators and cant seem to fix it. They have so far replaced left hand refrigerator door 3 or 4 times, also fixed a few other things which did not last. They keep wanting to send out repair guys which means someone has to be here for a 6hr window for him to make it. My time is more valuable to me than that. Thank God HH Gregg is trying to do a buy back so I can get a unit that actually works right. Thank God for honest business that helps the customer.

I purchased the Wave Force True Balance LG washer in March 2013. Thirteen months later it stopped working and needed a clutch and motor, a repair fiasco that took over three weeks. It has consistently displayed the uneven load sign, adding water and taking an eternity to finish while I stand there rebalancing the load. Today a 50 minute cycle took three hours. I have called LG many times with no resolution to the problem. This machine has big issues. I will never buy an LG product again, and next time this machine breaks, and it will, it goes out in the trash. LGs website and customer service department is sadly lacking.

I bought a French door LG refrigerator stainless steel. The bottom freezer drawer has runs in it. I thought it was stainless steel. The control panel is peeling back and apart from a factory defect they will not cover neither of these things. I will never purchase another LG product again. Theyre all junk and they do not stand by their equipment.

We bought this unit in OCT 2017 since then it has failed twice and cost 198.00 in diagnostics and 1000.00 on lost food! In May of 2020 in the middle of the pandemic food shortage it quit cooling for four days, then magically started working again then in JAN 2021 it stopped cooling again and today Im told that it has a gas leak and that has leak are common on these LG units and to avoid all LG and Samsung refrigerators. Not at all what I was expecting from a very expensive fridge from a top name brand company. Never again. The was not my first but will be my last LG product unless they do something for me. Ill be contacting them tomorrow.

We purchased our gas range from Home Depot. The first range had a gas leak and home Depot replaced it with the exact same. Down the road the knob for the oven head broken. I called LG and mentions the broken oven knob and also mentioned that we had smelled gas coming from the stove. They sent out a technician to fix the oven knob but not check to see if the stove was leaking gas. We experienced natural gas smells on and off in our kitchen. So then I decided to call again and then they sent someone out to check on the gas leak. It was leaking gas due to a manufacturer defect just like the very first stove. This gas leak had been going on for about 9 months. LG has horrible customer service, long wait times on the phone and they do not care that this natural gas that has been leaking from their stove has caused health issues for all of our family members. The health issues that we as a family have experienced are lightheadedness, burning eyes, headaches, ringing of the ears, flu like symptoms, breathing problems and chest pains. After the repair of the gas leak we called LG to let them know we do not feel comfortable with having their gas range in our home after this being the second one that has been leaking natural gas. They did not care. They did not show concern. They were not willing to provide a new unit. The care of this company is not about the well-being of their customers. We have also had trouble with the refrigerator and dishwasher being stainless steel having rust on them. I did also bring this up during the phone call but they said thats not their problem. Not sure how you can call something stainless steel put your name on it and then say its not your problem. All of these experiences that we have had with our kitchen appliances happened within the first year we bought them. I hope this helps others make a informed decision on purchasing LG products.

I am completely shocked at the lack of accountability LG is demonstrating in our failed refrigerator compressor. We bought this refrigerator from Home Depot three years ago and the compressor failed in June of this year. When I called LG (who documents that they warranty their compressors for 10 years!), they directed me to their rip-off extended warranty department who charged me $450.00 for an extended warranty. After the service person came out and let them know it was the compressor, they said the parts are unavailable and they canceled my warranty without my permission, refunding my credit card MINUS $100.00 for the service person who diagnosed the problem!The contract of the warranty states they cannot cancel my warranty unless they give me 30 days notice in writing. After all of this happened I did some research online and it appears that our refrigerator is a lemon and LG is taking no responsibility for selling thousands of crappy appliances. We have spent hours on hold and hours talking to customer service people at LG who have no authority to do anything to help us. I am so disillusioned with this company and will stick to GE for any future appliance purchases. Hopefully this review will save someone else the frustration of dealing with LG.

The motor grenaded 5 months after the 4 year optional extended warranty expired. LG products are not made to last. My 3.8 year old LG fridge stopped working a month earlier, coils and compressor. LG products may look fancy, but they are NOT make to last.

LG Top Loader WT1001CW. DO NOT - DO NOT- DO NOT- BUY this washing machine. I agree totally with all the other reviews. It does not fill with water enough to even cover the clothes. There is virtually no agitation to get the clothes clean. Clothes usually remain in the same position in tub during the entire wash process and dry spots remain on clothes.. they didnt even get wet. I have had to rewash loads again just to try to get them clean but still they dont come out clean at all. Spin cycle is crazy and clothes just lay on top. This is the WORST machine ever made. I dont know how they get a good rating. Someone stacked the deck to trick consumers into buying this machine. I have had this machine for about 6 months and wish I could return it. Do not buy LG washers.

I purchased this Ceramic-Glass Radiant Cooktop on March 2, 2016. On July 7, 2016 called LG due to the front part of stove top would no longer lay flat. They sent a service person out July 8th and he stated that it was cosmetic and therefore it was not covered on the warranty. I stated to the service department that clearly this was a defect in the manufacturing of this appliance. At no prevail LG refused to repair my stove and hung up. The email sent only listed the company name which is East Electronics and their # 757-753-2907.

I bought a fridge 1 year ago and it has been repaired 3 times for the same reason. I contacted LG and each time, it was fixed. Obviously, its a bad fridge. I contacted Home Depot where I purchased it and they told me that after 3 events for the same reason, it should be replaced. I contacted LG, they told me that that’s not the case, that it is up to the technician to tell LG that it cant be fixed. What? Dont buy LG. Customer service sucks and they will do nothing except to keep passing you on to someone else and tell you sad, sorry with no action.