LG washer drum wont turn. Called number in the user guide. Customer service gave me a number to call for repair. Turns out they are too far to service me. Logged in to LG website and called number for washing machines. It was a Sears number that services LG. I advised the washer was 3 years old and out of warranty, but the drum motor was warrantied for 10 years. She said they could not honor the warranty since I did not buy it at Sears. She said I should go back to the store where I bought it, but the store cant do anything past warranty. Talk about a complete run around. All local appliance repair centers service all brands except LG and Samsung. Guess I am screwed.

For the second time in less than 2 years, my LG french door refrigerator has MAJOR issues. Im not counting the other service calls on this hunk of junk - just the one that two weeks to fix before (bad motherboard) and the one now which is a sealed system (or unsealed in our case). LG is SO UNHELPFUL it isnt even funny. Ive bought a lot of refrigerators over the years, and never, ever, ever have I had these kind of problems. And, if LG actually stood behind their product, I wouldnt be this angry. But they couldnt care less. They read the little scripted message to you over and over again, that when they receive the technician report theyll see what they can do, etc. Probably the same thing as they did the last time, which was absolutely NOTHING! When youve made a purchase of close to $3,000, youd like the thing to work for more than a year without a problem!!! Do yourself a favor, and NEVER BUY AN LG REFRIGERATOR UNLESS YOU LIKE HAVING YOUR BLOOD PRESSURE SHOOT OFF THE CHARTS!!!

I like the looks and the functionality of my LG and why I bought it. I especially like the meat drawer. Its in the middle of the fridge and its a 3-4 inch tall drawer that goes the length of the fridge. No other brand had that. My house is an LG house from phones, TVs to the appliances. No complaints. Life really is Good.

We bought an LG LFXS29766 in a new home build in October, 2017. Two days ago we came home to water on the floor, the cold box with a temperature of 55F and all the frozen foods half thawed. The repair technician told us today that it is a compressor failure and now I see that we are far from the only one. In fact, a Google search starts with a Class Action Suit against LG for just this problem. We lost all the food in our refrigerator & freezer and it will be weeks before it can be repaired. We paid thousands of dollars for this refrigerator and how are we going to keep food cold for the next weeks? I never would have bought an LG if I had known that this was a known problem.

Along with an LG refrigerator which I have already discussed at the same time, I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years, the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufacturers defect. The LG engineers are designing these appliances not to last and they dont. I called LG customer service and they could care less about my problem. They basically told me to take a walk. I will never buy anything from LG again.

I paid $900 for a top loading LG washer. Within the first 6 months the main board failed and had to be replaced. It took LG A MONTH TO FIX IT. It continued to require service and the repair company that LG uses is in no hurry to help. One service call was only a repair guy taking a picture of the model number. THATS IT. THATS ALL HE DID. They already had the model number anyway before coming to my house so this was a waste of my time, which I had to miss work for. This machine is total junk. Nothing works on it and the Energy efficient claim is a lie. It will double your electric and water bill.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

I was fairly happy with my LG washing machine for one year. Then it that stopped working. It wasnt the typical problem Im told (e.g. pump) and seems to be electrical. Its been 10+ weeks of calls, messages, visits. They have the wrong part listed in their manual so they dont know how to identify the part on my machine they needs to replace (fail). And they wont authorize a replacement of the machine (fail). No resolution, or hope for one, and no one to speak with that can actually help.

Purchased a LG model LSXS26366 at Home Depot. Delivery came 3 days later with a damaged door handle. Depot guy came to my house to replace the handle. Next day we loaded up the new refrigerator with loads of new food. Went to freezer and found all the frozen stuff soft. Door control center has an error code. Open owners manual and follow the written directions only to find out that phone number is no longer a working number. Called LG customer service. Someone can call me back the next day and no they will not replace the rotted food. No service is available tonight. They will have someone call to make a repair appointment. Called Home Depot to have them retrieve this refrigerator and issue credit. Do not purchase LG appliances. This was just a horrible mistake. Won’t happen again.

Rusted front panel replaced by retailer (Home Depot). LG said I cleaned it wrong. Rusted again. Doesnt clean dishes well, change soap, clean filters, change rinse agent, still worst dishwasher I have ever owned. Very disappointed.

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

I like my LG stove because all of my appliances is LG. I have refrigerator, washer and dryer. Theyre all the right size and fit for my home. The LG range is awesome and easy for my children to use. It cook evenly and plenty of room inside the oven in which I bake a lot. I have had all of my appliances for about 4 yrs or more now without any problems.

DO NOT buy an LG product. I purchased an LG dishwasher 3 ½ years ago on sale for $429.00. Model LDF7774ST. It quit working the other day due to the main control board going bad. If you google this model and problem, it was a common failure on this model and others. Good news is, the warranty covers the circuit boards for 5 years, but doesn’t include labor. So, I called to schedule a warranty service call. Here’s where it gets ridiculous. First, you have to pay $125.00 up front just to reserve a service appointment. Then, as it was explained, if the problem was due to something other than a warrantied part, the labor charge would be between $65.00 and $175.00, plus the part, plus the $125.00 service fee. But, if it was the bad circuit board, the part would be covered, but there was a flat labor charge of $250.00, plus the $125.00 service fee, for a total of $375.00. I could not believe my ears, so I called back a little later, spoke to a different person, and was quoted the same amounts. I am not going to pay $375.00 for a $400.00 dishwasher, and will NEVER buy an LG product again.

I bought an LG Refrig/Freezer side by side unit in 2013. Within four months, the doors stopped sealing causing all food inside to spoil while I was out of town. Not covered by warranty, spent over $200 to have it repaired. Repair seal was no better which resulted in a second spoilage and waste of hundreds of dollars of food. Spent another $200 - all this within a year. I bought LG because they were supposedly good. I have learned the hard way. This is far from the truth. This morning my refrigerator was dead at the age of 31 months. After calling support number I was told to hire a technician. Instead I have emptied it out and am pushing it out to the curb where it belongs - in a trash dump. Bottom line is LG refrigerators are LEMONS. Do yourself a favor and NEVER EVER BUY ONE.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

I purchased an LG Dishwasher model number LDF6920ST from Home Depot. This unit looks great and is quiet, however, it does not clean and does not dry your dishes. The internet is flooded with similar complaints about this model. When you call the LG service department, they are nice enough but will only offer to send a technician to check it out. What are they going to check? Its not broken! It is a pathetic design that has been compromised by all the emphasis being placed on energy efficiency.I am out around $700.00 for the unit which does not account for installations costs and the grief incurred!

We bought a brand new refrigerator from LG in 2013. No issues for 5 years. Around October 2018, the refrigerator stopped working and the refrigerator leaked water and damaged our floors. We called LG for repair and they said that the compressor is under warranty and we will need to only pay labor, which was around 350. So on October 31, 2018 the compressor was repaired and full service was done my a LG technician. The refrigerator again stopped working on Feb 23, 2019 with a compressor issue. LG gives a 90 day warranty on repairs. So I contacted LG and requested if they can waive any fees related to this repair as I was just 20 days over the 90 day warranty. I got a rude response from LG after multiple attempts to follow up. They essentially said: RULES ARE IMPORTANT THAN CUSTOMER SERVICE!!! I was shocked. It was bad enough that a replacement compressor broke and on top of this I had to face this from them. Anyways I got a licensed LG technician to come out and take a look at it.The scheduling of tech visit is another story. 2 different people called me from LG, one saying the tech will arrive on Friday evening and the other saying Saturday morning. The tech himself called and he said Friday evening. I didn’t know who to believe. Finally the guy showed up on a Friday. He looked at fridge, said it’s a bad compressor and said there is a lot of dust, so he cannot repair the fridge. Now am I supposed to open the back of the fridge and clean the compressor? Apparently that’s what this tech expected. He said clean it and then call me. I will not touch it unless someone cleans it.Please note that the same fridge was repaired by another LG tech some 100 days back. After this experience I said I had enough. I just got a used GE fridge. Some 12 days after, LG called to inquire the status. I told them I took their product to a dump, they said OK and were happy that they did not have to fix it. They didn’t even think once to apologize for this or give any compensation for the 2 times I lost weeks of grocery in a full refrigerator. LG sucks !! If you buy LG, life’s gone!!!

My wife opened the d/w last evening to load dishes; a loud bang sounded, and she almost dropped the door. I pulled the d/w out today and found that the door assembly consists of a heavy-duty spring attached to a piece of Venetian blind cord which rides on a small plastic pulley. The cord had snapped (see photo). The next hour was spent arguing with a customer service representative and a supervisor because I refused to pay for a repairman to tell me what part I needed and charge me for the installation. I was finally given a phone number of a parts company from which I could order the cord portion of the assembly. In 2006, I bought a 4-appliance package .The stove and fridge were repaired for fire hazard issues within the first 6 years. LG products arent built to last.

Model Lfxs30766d Manufactured October 2015 - failed compressor 3 times in 2019. The first repair lasted 4 days, the second repair lasted 6 days. The authorized technician told us this happens all the time with this type of LG fridge. There is no way we are going through the repair charade one more time. Holidays are here and all we have is a mini fridge. Weve wasted many hours dealing with the previous repairs and clean up (the technician is only available during workdays so Ive had to miss work four times so far). Weve also thrown hundreds of dollars of good food away. The water that dripped and pooled from the ice maker three times has warped and damaged our newly refinished hardwood kitchen floor. LG should stop selling these fridges - in fact shouldnt even give these away. At a minimum, we want LG to pay us for a new equivalent (non LG) fridge and for repair of our hardwood floors.

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

Recalled for the off balance spin issue; repair took a week or two, then after software upgrade, was told I could not use the washer for washing some items that I need to wash in it - the reason I originally bought the machine in the first place. No apparent solution to this issue - only to purchase another machine. After this experience, would NOT purchase another LG washing machine...

LG Wave Force HE machine, True Balance Anti-Vibration System, Inverter Direct Drive - bought about 18 mo. ago. First thing company did was sent me a check returning my warranty $$. I paid extra for 5-yr. added warranty. Have fought this machine since day 1 with finishing a cycle without the UE error coming on. I have king beds so our linens are larger but I do not overload. If anything, I underload to avoid the unbalancing of the tub. I even put the spin on medium in attempt to be easier on the machine. I am so sick of this thing!! I am going to sell it to the highest bidder on a Swip Swap page and hope they have better luck with it. Worst machine EVER! Seriously. It shakes so hard I am surprised there isnt a hole in the wall. All I remember is buying from Sears with a great big 10-year warranty on the front of the machine. Cant wait to get rid of this thing.

I purchased an LG fridge from Home Depot and within 13 months, it blew out, no power. I called up LG and they told me that it was the motherboard. I fixed it myself twice, otherwise it would have cost me a few hundred dollars. Gas range looks great but the plastic chrome knobs are shriveling and are not smooth anymore, maybe from the heat from the oven. I think I only used the oven 10 times since I had it. LG is the worst. I wish I would have reviewed it better. My personal review is LG sucks. Never buy it again. I created an account just to write LG really sucks.

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

The LG refrigerator was an awesome brand. It had features such as smart capabilities and had in drawer freezer as well if you rent as well as the side-by-side freezer. I did not like it because it had too many king some problems thermostat one keep it cool all the time. Also had to constantly fill it up with coolant and it had a leak in the back that will require a lot of house problems such as floors warping and moisture getting its in the house. I went with the LG because it was him highly recommended. It was cheaper and most friends and had a hell of a warranty on it. Was also a alfred hadley my friends and family and co-workers.

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

The refrigerator was ordered at Home Depot. I was contacted by LG directly that the product was on backorder and that they would not meet the delivery time frame. Two weeks later they called again to state that the specific refrigerator that I ordered was not available and discontinued. The offered a different refrigerator that did not meet the size specifications that were most important to me. When I stated the three specs that were mandatory to me - they basically said - This is what we can offer and thats it. They did not offer any other options. POOR customer service and even though they upgraded with one option that I did NOT want (wi-fi) the size is smaller, the product is disappointing. The refrigerator will either freeze produce or it turns to rubber. It does not maintain the quality of refrigerated products. I will not order another LG product as a result. The filter also only lasts 4 months - before having to be replaced. Freezer items get frostburn and ruins the quality of the product.

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

LG True Balance Washer - I agree with every negative review I have read. Bought this expensive laundry set that doesnt get clothes clean, throws itself off balance no matter how large or small the load is. Takes forever to do a few small loads and the clothes come out spotty (white clothes w/ detergent stains). I also bought the matching dryer that takes several tries to get the clothes dry. Dont use the high heat or your clothes stink. Very unhappy. Wish they would trade them out with something that works.

Cant believe this company can keep running this way. Service department unhelpful!! Washer barely 5 mo. old. Called a week ago for appointment was told scheduling would have to call back it would take 3-5 business days. NO call. Called Saturday was told A&E could come & repair on 26th. Said No way. They are awful and have to keep coming back somehow. Out of that conversation they made the appointment with A&E. Really. So called today to get more runaround. Waited on hold for 20 min. to talk to a supervisor who was EXTREMLY RUDE!!! Only to be told we made that appointment with A&E even when I told him we never did. He ignored me so much for customer being right. Then he put me on hold for 20 more min. to cancel that appointment and put me on a list for a scheduler to call me back for an appointment another 3-5 business days. But now they are not giving me runaround according to the supervisor!!! But lo behold today they called me with an appointment for Saturday AM. I am overjoyed. We will see what Saturday brings but LG customer service is the worst I have EVER experienced!!!

Bought LG DISHWASHER LDT9965BD in Nov/2016. We have a laminate floor in our kitchen. Didnt realize the dishwasher was leaking until the Pergo floor panels started curling up at the seams in front of the washer. The service man said our sump assembly seal was leaking from inside the washer. The dripping was unnoticed because the water was flowing under the laminate panels and soaking into the padding underneath. I have had many less expensive dishwashers in my life and never had a leak not even a drip. This was the most expensive dishwasher LG had at the time of purchase. Waiting to see if LG backs up the damage that was caused.

After washing a load of clothes the drum light will not go off. We have tried unplugging, holding the start button for 10 seconds then replugging it back up. It still stays on when unplugged. The washer wont come on. Why does it seem that all the LG washers have this or a similar problem? If there is a problem with the motherboard recall these washers and fix them. This is a factory problem not the customer that bought it. The problem is too similar in every case. You are turning people against your LG products. My model is WM2487HM.

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

I have contacted LG 4 times and they have never called me back. My fridge over time seems to have slowly gotten these dents... bumps... I am not sure if it is from suction of the fridge. Or if there is a space behind that is not solid (I have no idea) but this ABSOLUTELY WAS NOT done by us. We take VERY good care of our stuff... My mother had a fridge that basically did this same thing over time. When I called LG they said it is cosmetic and they will not help me. I do not like the look of this obviously, so I asked them to at least give me a price on a new door. (both sides if you can see are dented. 3 dents on one door. 1 on the other just above the linear emblem) They still have not gotten back to me on this either. DO NOT BUY THIS FRIDGE...

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

I like the fact that the machine has a sensor that adjust water based on the size of the load. It is over 5 years old with no problems. It cleans good and there are no issues with the spin cycle regardless of the type of load.

I love my dishwasher. If I could change one thing, its the extra dry mode. It doesnt completely dry the dishes. Its a beautiful machine and so quiet. Does a great job! Even on tough, stuck on foods! I dont even have to pre-clean!

Bought an LG DLGX5681 (white) at Lowes on 7/7/14 and on 3/1/15 it just stopped spinning. Only washing maybe 6-8 lbs of wet white clothes straight from the LG washer, which seems to do well. I got one revolution after I turned it on and off and manually changed the load from medium to load, but only one spin before it cut out again. Do NOT buy LG. I read the consumer reports. I purchased based on their recommendations. Dont buy consumer reports. I think theyre being paid.

LG LD1452WFEN3 - Purchased February 2015, its May now. Had approx. 4 call outs, dishes never clean, mostly never dry. Initially came up with the OE symbol. Unit was apparently not draining due to installation, unit removed, rebuilt. Technician excellent but the dishwasher is very very unreliable, simple product like kids yogurt doesnt wash out of plastic cups. I paid $798 plus $30 to have it installed. Waiting now on feedback and responses from LG and store I purchased from. I will not buy new or LG again. I have not had 1 successful full clean from it. Thanks.

We purchased our LG LRFDS3006S refrigerator on 12/20/19 and it was delivered 12/31/19. WE had it for 2 weeks when we noticed the middle pull out shelf in freezer had bowed up and the egg bowl boxes kept getting stuck. Called into Lowes and because it was so new said to call LG. Well I called LG and they are located in the Philippines. I asked to be sent back to the USA and was told they could not. I called Lowes back and they tried to get me to a USA office, but no luck. Finally was told we had to talk to a supervisor. With Lowes on the line with me I tried to explain my situation with LG. LG rep said she would send me a video on how to close freezer, (nothing to do with my problem). Then sent me a complaint form which you can not attach a video, so sent picture. They still did not understand and asked if I had overfilled the tray. Said it is bowed up not down. Finally after an hour on phone she scheduled a service appointment but said I had to pay for it if it was not an LG issue. Told her that I was not going to pay for anything. Lowes was so nice that they were just going to replace refrigerator. Well repairman came out and said he would order me a new drawer tray, saying that the drawer tray should not bow like that. I believe it is cheap plastic used by LG. Will see if new drawer tray bows again. From now on when I purchase an appliance I will check to make sure they have a USA customer service department.

We purchased an expensive LG French Door Refrigerator LFXS30766S/02 October 31, 2015. Two weeks and a half weeks ago (at not even three years old), the ice in the door melted all over the floor. Then, the whole thing died. I called LG and was told that someone would call back in 3-5 business days to schedule an appointment. No one called. A few days later, two huge boxes from FedEx randomly showed up. They sent a compressor and two other parts without even looking at it. Still no call. After reading an overwhelming amount of complaints/reviews and finding out that no one around here is willing to work on LG, we decided to just purchase a new refrigerator.We had lost at least $500.00 worth of food and not taking any chances. Who knows how long we would have had to wait. At 12 days in, LG called to see if anyone had called. I had told them no. 14 days in, another person called to ask the same question. I cant believe they havent been held accountable for this issue. Thankfully, we had our new refrigerator delivered this morning and had the LG piece of junk hauled away. We will never purchase ANY LG product again.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

In January of 2016 I took delivery of a set of LG Black Stainless Kitchen appliances from Lowes. I purchased stove, refrigerator, dishwasher, and microwave. They were very expensive and what I consider to be high end in terms of models. Within a short time, I began to notice the refrigerator scratched at the drop of a hat. This was not my experience with prior stainless appliances. I learned the black stainless just has a black film on it and it is not the true color of the stainless.Just 2 years later, I am seeing the black coating or film peel away from the handles on my dishwasher. Just having a ring on and opening the door to the fridge is leaving scratches. Plus spots of where the film is wearing off are on the front of the fridge and at the edges of the door. The film near the handles on the dishwasher is peeling away. I called LG and they could care less. Since it is more than one year old, too bad for the consumer. There is no product on the market to try and at least cover the appearance of this faulty coating. So, just 2 years and over $7000 later I am stuck with products that are obviously defective in terms of the finish. I will NEVER do business with LG again since they gave me a defective product and will not stand behind what they sell the consumer. I have seen other negative reviews about this same issue. There should be a class action against this company for this product.

Purchased all new LG appliances and 11.5 months to the day my freezer stopped working. I have had 3 different service companies come to my house all claiming its a different issue. Two weeks ago another company came out and replaced the compressor, it lasted two weeks. I lost most of the food in my freezer and now the refrigerator is holding a balmy 53 degrees. According to the USDA, food stores longer than two hours in temp over 43 should not be consumed. The repair place has to come tomorrow and declare a lemon, but who knows how long it will be before they take care of this, if they ever do. All I can say is NEVER BUY LG products.

Bought my house 1.5 ago and brand new appliances came with it including the LG refrigerator. Don’t get me wrong I LOVED this fridge at first, however December 31st my compressor went out. Called LG the next day they said a tech in the area would call us to schedule a diagnosis. Took the techs three days to call us. I won’t hold that against them because it was the holidays however the earliest they will be out here to diagnose my fridge is the 14th. That is TWO weeks without a working fridge and this is just to diagnose it.When I called customer service again I found out the technician may not even have the part to fix the fridge when he is here!!! To top it off local people where I live will not touch LG products because of a lawsuit going on with the compressor and the hassle it is to be paid and receive the parts from LG. Even if I could find a local appliance tech to fix it it will still take LG a week to provide them with a letter of approval! So it puts me right back at two weeks or possibly more without any means to cool my perishable items unless I buy a ton of coolers and ice or a mini fridge which still would not fit all of my items. If I could give LG less than a star I would. Poor products and absolutely no care for their customers. The next appliances I buy will be anything but an LG.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

We purchased a new LG french door refrigerator from Spencers in January, 2015. The 2 year full warranty was purchased at that time. The refrigerator compressor broke in May, 2018. The compressor was warranted but NOT the LABOR ($600). After researching, found there are tons of LG compressors going bad. LG should stand up and warranty their bad products when they know there is a problem. There is only 2 of us using this appliance and should not have happened. $2,500+ and this is what we get. I will never purchase another LG product!!!

I bought a top of the range LG fridge and freezer combination set Inverter Linear compressor with 10 year warranty in Dec 2016. Freezer has stopped working (three years old) and when technician opened it, the condenser and tubing was very badly corroded. When he touched a tube it collapsed and visible gas squirted out. This freezer is obviously not fit for the purpose for which it was sold and is an extremely poor reflection on LG quality.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

From the day we bought we had problem. Ice maker, ice cubes would all freeze together and ice would not come out. Bottom freezer will not keep things frozen. Had repairs made from company about 3 times, problem still persist.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

Purchased This $2600.00 LG LFXS30766S Refrigerator from Home Depot. Right side door will not seal properly. Thank God I purchased the extended warranty (So I Thought). Had a technician out and his answer was this is normal with LG. Called LG direct (that was a joke, they read a script off to me). They had me jump on one leg and rub my head and basically ask me if that fixed the problem. I was advised to call Home Depot again which advised me to call customer service again. Im done with both of them. Im selling this piece of junk and buy a $800.00 basic refrigerator like I had.

July 8th called LG. Paid for extended warranty. Needless to say my refrigerator still is not fixed.:*( When I asked to speak to management was told 3-5 days! Like my refrigerator so sad. Single mother of 5 with 2 little ones in 100 degrees heat eating out of a cooler. I see some want to start a class action lawsuit, please contact me if you do!! Scam LG.

I purchased the above appliance from Sears about 4-5 years ago (need to find the receipt to be accurate) and it has been a nightmare. I have used many boxes of the cleaning product made by Tide to deodorize and contacted a serviceman (at my additional expense) who instructed me to use bleach (only to discover the bleach dispenser is not dependable), remove the entire dispensing tray after each day of laundry, dry the door seal and inside of machine, and leave the door ajar when not in use...... I continue to have a problem with a sickening smell emanating from my clean laundry. I am quite convinced that this washing machine does not clean my laundry...... Whites are grey to beige! Very often, I find wads of soap in towels which I believe is due to an inadequate amount of water. An answer to this aggravating and unhealthy problem would be wonderful. Thank you.

We spent a lot of money on a good washing machine great for the environment but not good for washing clothes!! UE is the message I continue to get while I try to complete a simple wash load. I called Home Depot where I purchase it and they dont service it... saw that coming so I needed to contact LG... after 15 min they told me I need to contact a service company but like the previous person NONE IN MY AREA!!! I finally had a company come, paid for a new sensor and guess what??? UE UE UE. Im Done!!! Dont buy LG!!! I would tell you how I truly feel but I am a lady!!!

Bought a $3,000 LG refrigerator and the day after it was delivered, I called LG to have it repaired due to the refrigerator arriving damaged with a broken drip tray. Was told I couldnt get just the drip tray, that I would need the entire door assembly and that a tech would have to install it. I have spent 3 days and over 2.5 hours on the phone trying to get this tray fixed/replaced. Finally, I was transferred to a supervisor who set me up with a local service company. The service company would not order the part or come to do the repair because they said that trying to get reimbursement from LG was almost impossible and that LG fought them every time they did a warranty repair on LGs behalf. The service company said they would do it if I paid COD. Why would I pay for a part and labor for warranty work? Called LG back and spent another hour on the phone with no satisfaction. I will never buy another LG product.

You know I expected that LG would be a good company and that if should something happen to my recently purchased LG fridge, that they would provide good service to me. How wrong I was. LG really let me down with not just their product - this new expensive fridge that broke that just after 1 year, but especially with their service. I asked if they could provide a service technician and the only one in my area wont repair the coolant system. So they purposely have the only technician in the Greater Vancouver area not do coolant systems. This seems designed to frustrate customers. They then said they could get another technician a week later who would cost $500 for labor (5 times the other service rate). In the end, I decided to scrap my fairly new fridge and get a KitchenAid fridge because its a better quality product and KitchenAid does right by its customers. LG is a really terrible company and I would recommend staying away from their products if you dont want to go through service hell.

In July 2017 we bought an LG electric/convection double oven stove. Almost as soon as we installed the appliance our first incident with the stove happened. I barely brushed the stove knob and the burner turned on. My husband happened to have his hand on the burner and he felt the heat. That should have been our first warning. Jumped forward to December 27, 2017 @ 6:29 pm. Shortly after my husband had heated up his dinner in the microwave, which is above the stove, I smelled something like plastic burning. I said to my husband I bet you bumped a knob on the stove. He proceeded to the kitchen and when he opened up the door flames and smoke billowed into our living room. Between the two of us we contained the fire and help was on the way.My review regarding this stove cannot be put in stars because they don’t have a negative value. As far as cooking on the stove we had no issues. I loved the double oven. But from our first experience shortly after installation to the night our house caught fire, the knobs were a concern. We have grandchildren who use the microwave... I shudder with the thoughts of what could have happened to them. There were no push then turn knobs, which is a common safety on most stoves, Or the knobs could have been on the back of the stove like some stoves. Now we are facing a total remodel on the kitchen, new cabinets, multiple appliances... etc.Yes, we have insurance but that’s not the issue. This fire could have been prevented if the knobs had a safety feature. I feel for the individuals who have the gas stove. I understand their concern. Gas leak vs fire makes for a bad day. With as many reviews I have read regarding this particular problem, LG should have a recall on this model stoves. Look into rectifying the situation so this does not happen to someone else and turn their world upside down. So as far as LG products are concerned, I’m boycotting them. We even have several other household products but when the stop working, no more LG products in my house. LG needs to step up their quality control on the designs of their kitchen appliances. You should never live in fear of ACCIDENTALLY turning on an appliance.

LG sent a technician out and repaired our refrigerator at no cost. The technician did a great job and was very knowledgeable. Still think the customer service needs to be worked on so everyone understands one another better but my refrigerator in the end was repaired and I am satisfied.

I am so disappointed in our LG refrigerator with freezer on the bottom. Never again will I buy an LG product. Wish I would have seen these posts before we spent 2500.00 with extended warranty. Thats funny extended warranty spent that $ for the paper we signed I guess. The freezer is not freezing and an odor is coming from the refrigerator. Called LG and was told to call HH Gregg, she supposedly called the while I was on hold, she couldnt talk good English. I asked her where she was located in the US and she told me Alabama, yeah right. Dont purchase LG products, they dont back them and neither does HH Gregg. Wont be buying anything from there anymore. Where do I go from here? Dont have $ for repairs, should have been under warranty, oh by the way, manufacturer warranty I was told by customer serv rep Tammy from Alabama was on seals and compressor and that if she send someone out, I would have to pay labor. Imagine that.

I have a front-load washer that has made me and my family very sick. Before I bought the front-load washer, I called LG customer service to get details on how to not have smell/mold problems in my machine. I was very diligent in cleaning it. I cleaned around the rubber area in the door, I drained the old water, cleaned the filter, cleaned inside the soap area and the took the soap dispenser out and cleaned that too, as well as running the tub clean cycle - using afresh, running it with bleach, running it with vinegar, leaving the door open, using HE soap, etc. I called LG to see what they could do because the smell was in my clean clothes. An LG tech came out to look at the machine regarding the smell and found that I did everything humanly possible to keep it clean. He called LG and they told him to take the tub to a car wash and spray it down (ridiculous).The tech went further, because he knew this would do nothing, and got approval to replace some parts (the back part of the tub had been discontinued???). In cleaning the machine, I watched as black mold and bacteria came out of the hoses and it was on the back of the tub. I took this information to the corporate level and I was told immediately that it was maintenance. I was shocked as to how Tish could tell me that it was my fault immediately without talking to the tech. It was only after I told her that the tech said that it was going to come back again, that she called him. After being left on hold for 15 mins., she got back on the phone and said that she spoke to the tech, his manager, and her manager, and that they were going to review my case.Well 1 week later I called back; Tish told me that they werent going to do anything. She said after talking to their legal department they decided that it was a maintenance issue. They said I misused the washing machine...HUH?? I have had allergic conjunctivitis so bad that my eye doctor and my specialist have told me to go 2 hrs. away to UVA because after 2-3 years of misery and steroid eye drops, dermatologist testing, allergy testing and numerous visits to doctors, they dont know what is wrong with me. Funny how now that the tub in my washer has been replaced and many parts steam cleaned, I dont have the zombie look anymore. It is still in the clothes and the sheets that we sleep in, but it has improved. Bottom line, LG corporate is programmed to blame the consumer, even if they have a defective product. They dont stand behind their name at all. BUY A SAMSUNG!!!

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

LGLRFC21760ST - Numerous calls to retailer and independent repairmen re: water spilling out from freezer and unto floor (It has ruined the hardwood floor in kitchen area) since purchase in 2005. Have paid lots in labor and parts over the years, they all do something different than the last guy..... and it keeps leaking. Called again and repairman said, You should have called us earlier. Really???? How many times do I have to call - and pay - to get it fixed? Now read that many others have experienced the same problem, but I have never been advised that it was a common issue with this fridge. Guy today said he would check to see if there were any bulletins issued on this matter for LG. Are those bulletins available to the public? Really, really frustrated after seven years with this problem. And now likely a very expensive bill. Plastic bins have also broken and will be replaced - poor design said the repairman - but that is the least of my problems.

I purchased an LG top load washing machine and have been completely unsatisfied since the day I bought it. My clothes suddenly smell. I was told that is because on newer machines the drain is closer to the clothes, if that makes sense. The drain pump has broken twice. It is not a part that is in stock, so we often have to wait for the part to get it before the machine can be fixed. It also has the off balance problem that many have already mentioned. It is hard to get it balanced. Obviously, this washing machine has a defect with the drain. They should take responsibility and replace it, but are not willing. I would echo what others have said already--do not buy LG.

We purchased a LFXS30726S French Door Refrigerator Freezer approximately 18 months ago. On October 23, 2017 the refrigerator seemed to be getting warm. Changes to the temperature setting did not improve the issue. We called the LG customer service number on October 24 and walked through a diagnostic process over the phone. LG said a repair would be fully covered under warranty. No cost to the customer. It was determined there was an issue with the sealed system (compressor/evaporator) and would need a certified technician to come out to our home. Received a case reference number: ** and then the mess began. I live in the metro NYC area in CT and no technicians on their approved list wanted to do this repair. LG was unable to get a technician setup that day. Escalated the issue to Joan in their scheduling team (executive services). After five days they found a technician. When this company called, they said LG would only pay $100 and we would owe the balance which could be $800+. We called LG and they indicated it’s a covered repair with an approval number: **. Then, the phone tag began with the service company saying that approval maximizes out at a lesser expense and LG saying its approved. I three way called them both and LG said its approved and service company said not for the right amount. Apparently the fixed fee reimbursement is too low for many companies. Now on my third company --- Akosemi. Lets see what happens. Its November 7 and still not a repaired refrigerator/freezer. Lost all my food. LG makes a poor product with awful service. The whole experience is terrible. Never buy another LG as long as I live.

Front loader LG washer has worked very well over the several years we have owned it. No service calls have been made towards it and it survived two moves. Plus this mold concern I keep hearing about hasnt been a problem for me. I leave the door open and clean the seal around it often.

Purchased and LG LFXS32726S a year and a half ago. 6 months after the warranty expiration (of course) it breaks down. Refrigerator stopped cooling but the freezer still works. If I paid for an extended service plan, ($500 or so per year) I could have a tech come out the next day. I called a local repair company who came out and said that the compressor had a small leak and that I should call LG since the part would still be under warranty. I contacted LG who then scheduled an appointment for 4 days later even though with a service plan I could of gotten service the next day. Service tech texted he was on his way, my daughter was home and did not hear him knocking. He never texted me to state he was outside. Just left. I texted him numerous times to see what his progress of arrival was and no response, I called various times and left messages and no response.I contacted LG customer service who said my ticket was still open (at 10:00 am, tech we found out had come over at 8:34 in the morning). Waited longer and then was told at noon that the call was cancelled because he could not reach me. Funny his first text came in just fine to let me know he was on his way and when I had not heard from him and contacted him numerous times there were only crickets to be heard. Called LG customer service and was given the runaround. First I was given a number to follow up with that was supposed to be where the LG tech was being dispatched from. Called the company, this was a one man show with no employees who did not have a work order sent to him for our repair. Waste of time and aggravation there.Then with 20+ minute wait times on additional calls to customer service to just be told, call this company and see if they can help, we have no appointments available this week to reschedule you and when I asked for a supervisor... 40 minutes later I finally got one. My daughter in the mean time Contacted LG on Twitter and was given phone numbers of repair companies to call. Great customer service right? Here we are a week later with no diagnosis still and now as I am reading many more people are having the same problems. Finally got the repairman to contact me after speaking to the supervisor which was promising and he apologized and stated it must of been a problem with his phone and that he would be there first thing before 8:00 am the next morning. I personally waited for him and called him when he was late. He returned the call after 9:00 am to state he had family problems but was on his way.He then shows up just to tell me that the fan was frozen and we needed to disconnect the refrigerator and let it defrost. Hmmm when I checked online someone had the same errors and mentioned that it was a refrigerator fan that needed to be replaced so I spoke to my husband and daughter who had by then made a secondary appointment with another LG tech because we were not sure this one was going to show up after yesterdays fiasco. Lo and behold we got a third opinion, they agree with our diagnosis and changed the fan and now it is working again.One week and $429.63 out of pocket later so far (btw found fan only cost $80.00 online but we did not know how to install) hopefully this fan will last another year and a half so we can get money to buy a new NON LG refrigerator to replace this one! NEVER again will we purchase an LG product. I really thought I was getting quality and value for my money and now we have learned to do even more research before buying pricey appliances like this in our future.

I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

I bought an LG refrigerator 1-1/2 years ago and the rubber trimming has either gone out or maybe defective, which makes it hard to open the doors. I dont know of anyone that has had a refrigerator for 1-1/2 years with this type of problem occurring. I have called LG Premium Care Plan, which is the extended warranty that was recommended to me, but they will not come out to check without charging a service call. They told me it was wear and tear by opening and closing, which is nonsense. We are an elderly couple and cant image us wearing the rubber trimming. I would like to get someone to contact me and resolve this problem at no cost. I dont want to take it to a further solution. I would appreciate if you can call my daughter and speak to her about this problem. Her name is Nora ** (cell number is **). M-LMX25984ST; serial number is 008KRYP01690. Thank you.

We purchased the LG front loader washer & dryer for our daughter & son-in-law as a gift in 2012. It is only 3 years old & the washer start button does not work! They have been without a washer for weeks. This is ridiculous to have this happen with such a new expensive washer! Now the repairman said the part is on back order!!! OMG! LG should send them a new washing machine!! Needless to say, with a household of 3, there is a lot of laundry. On back order, how long will it take to get the part in?

I brought my LG Direct Drive in 2016. From 1st load powder still on clothes and hardly any water. Then clothes having blackish grey on all white sheets marks on not clean, Ive tried to ring LG for help, rude. Ive followed instructions from manual cleaning machine as well as drain. Also was told not to use fabric softener as they said that was the cause of the build up of blackish grey on my clothes. Ive used it in all washing machine never had a problem, so I stopped using fabric softener. 2 months on still have the same problems. I would like to know why they have a fabric softener slot in the top drawer of the washing machine ??? Rang HARVEY Norman. Warranty runs OUT in February 2018! Photos my white sheet!

Does NOT clean clothes! Every load is 1:36 or 1:56 minutes (repairman recommend extra rinse). Washer moves from wall, dispenser doesnt empty. Clothes come out with dry spots. I was told to just wash 1 set of sheets at a time even though it holds 3. At 2 hours a load that takes all day! My bad reviews dont show up on their site. DO NOT BUY!!!

PSA: DO NOT buy an LG refrigerator. Both they, and the service company they contract with, A&E are absolutely horrible. Back story: I purchased an LG fridge 2.5 years ago to replace an aging one which was keeping food in the 56º range. The new fridge worked fine with the exception of the black satin stainless finish on it which had started peeling off. About a month ago I called to report that. They sent out a service tech who said it was a manufacturers defect and it was covered. They would replace the doors in approximately two weeks.About a week after that, the fridge quit working. I checked all the stuff a non technical person like myself knows to check: had the door been left open; was the air intake clogged. Nope and nope. I busted out the manual. They said to call LG if it was failing to cool so I got on the horn with their service. Shortly into the phone call, the customer service person says, touch the inside of the fridge, does it have any condensation on it? It did not. He told me it was the compressor and promptly scheduled a service call which was about a week out. So I threw out stuff which would perish soon, got freezer stuff to my friends and cleaned the fridge so that it would not get stanky sitting closed up without power.The tech shows up as scheduled, confirms it is the compressor and also the motherboard and orders parts. The parts arrive a few days later, they are the wrong parts. We are now a week and a half in. He blames it on LG (who knows if it was LG or A&E at this point) and says he is going to order the parts and they will be overnighted. Had this been the case they would have arrived on a Thursday, come the next Tuesday, there are still no parts, so we call again. Now the story is that they will be ordering the parts and they will be here tomorrow. LG ships the parts to the consumers home, and A&E will not schedule until the parts arrive so first you get to wait for the parts, then you get to wait for them to have availability in their schedule. The parts arrive, three days later they schedule the tech yet again.They call the day that the repair is to be scheduled and say that the tech called in that day and they will need to reschedule. At this point another friend gets on the horn and basically tells them, oh hell no! and they miraculously find someone from Cape Girardeau and send him up. The guy puts the parts in, says to leave the fridge for 24 hours before putting anything into it. This was yesterday. Wake up this morning and the fridge is yet again a balmy 65º.Call LG AGAIN .... and A&E is closed and wont be able to schedule anything until Monday. Which will then of course be another service call scheduled days out, another tech coming out saying, yes the fridge is not working, ordering additional parts, waiting for parts, waiting to schedule said parts to be told that the fridge cannot be repaired.The fridge is under manufacturers warranty. The failed compressor has a 10 year warranty. I have the extended 5 year store warranty. There are so many 1 ⭐️ reviews on the LG fridge and A&E with people who are having the exact same issues as I am with both companies on Consumer Affairs, this entire debacle is being repeated all over the place. We are now three weeks into this, the doors never did arrive, the fridge still doesnt work and we are waiting on service yet again. If I can save any of you the headache, I wanted to put this out there.

Updated on 06/25/2020: I posted here on June 6 about my less than 2 year old LG French door refrigerator compressor failure. LG responded that they would resolve the issue with me. After much back and forth, they did not send me the promised email for resolution. I hope that by posting this, someone will respond and help me resolve my issue.Original Review: Bought this fancy LG in May 2018 for 2500.00 from Lowe’s. In March 2020 compressor goes out. I am still waiting for the compressor to arrive and today is June 6. I am on my fourth month with no refrigerator. Do not buy an LG refrigerator. I wish I never did!

We purchased 4 top of the line LG appliances (refrigerator, stove, dishwasher and microwave) for our newly remodeled kitchen in 2018. Unbelievably 3 out of the 4 have had issues requiring a service call only one of which was covered by warranty. They were all manufacturer defects and not normal wear and tear. So far, repairs have cost me $550. Needless to say, I will never purchase another product from this company and hope that I have spared you from making the same mistake I did.

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

Gas knobs on my LG 30 freestanding gas convection range (model number LRG3097ST) have malfunctioned twice; each time, theyre causing gas leaks. When my husband called, we got 4 replacement knobs with the identical issue. The issue is the plastic inserts - they break and they continue to break. This is a known issue! In my humble opinion, there should have been a recall issued a while ago on this; and you dont have to be a NASA rocket scientist to figure that out. I looked at the complaints the customers have made against the LG line, and its been going strong since 2009. I am not sure what the Consumer Protection Board is waiting on. But Im hoping to at least use this venue to get the message out. The rest of the oven works wonderfully, but the gas leak from those knobs should be addressed, and if not by LG, at least by our own Consumer Protection Board.

I asked the salesman at Best Buy which oven he would purchase. LG was his answer. It was a possible choice so that is what I bought. While installing the oven the floor was damaged. It took all day and since the stove has been installed. The light in front of the stove remains on. The clock on the stove does not work, never has been able to set for timed oven start. There is a crack in the left of the display screen for turning the stoves and oven on.

I researched ovens forever and finally settled on an LG. I was so excited. I used it twice - once for a frozen dinner and once for a turkey. All the moisture and grease went straight into the area between the glass. I tried the self-clean (both kinds) and water from the self-clean went between the glass as well. There was obviously a seal issue. I called LG and they said no - its cosmetic (didnt seem to make a difference it happened from cooking once). I kept going from service rep to service rep and speaking to people until they sent out a service technician. I asked him can you please fix the seal issue? I told him I didnt care if he fixed it or replaced the door, either way that would have been fine. He said no I am going to order you a new door, it should take 6 weeks. I asked do I need to do anything? He said no. I called to check on the status of my new door and they said OH...LG declined to send it... Not one person from LG or the repair place called me to tell me that, not a word from anyone, the repair place passed the buck and said they were supposed to let you know.So I called, spent more time on the phone trying to explain they need to either fix the seal as every bit of moisture gets in there or replace the door. They didnt care. They said its just cosmetic, your oven still works. I asked them so what you are saying is that all your ovens have this issue, mine is not an exception, and you stand behind the fact that even a brand-new oven is going to look like hell? No answer. I asked about the implied warranty of merchantability and she checked with Legal and said no, they dont have to do anything because its considered cosmetic. She then went on to say it says in the manual not to put a lot of water directly on the oven... I proceeded to tell her I did not, I only followed the self-clean instructions to the letter and the repairman could see that there is a gap and all moisture is getting in. Did not matter and furthermore did not have ONE word, not even an apology for not contacting me to let me know that they had denied the request. No one at LG calls back and follows up and they just keep saying this is cosmetic and they dont care because people keep buying the product. When I brought it up to them that their customer service was not good and they needed to at least speak to their customers and let them know instead of just letting them wait - no response. It is also my opinion the repair companies they send are just as bad since they basically lied to me--that repairman looked me straight in the eye and said your new door should be here in about 6 weeks. I am warning anyone who is shopping for an oven - do not get an LG - unless you dont care if it looks like hell even the very first or second time you use it. Now I am going to have to research and find a repair person to see if I can have the problem fixed on my dime when this was 100% not my fault and LGs defective product.In summary, on top of the fact there is a seal issue within the glass, the customer service is the worst I have seen of any business I have dealt with. The fact that they say its cosmetic even though its a brand new oven shows that once they have sold the item, they do not care if that item looks bad through no fault of the customer. I can understand if the oven gets scratched or has some sort of cosmetic issue over time, but for this to be an issue right out of the box and for them not even to attempt to fix it (not necessarily replace but fix) is truly beyond the worst customer service there can be. I have never written a consumer report before but I am so mad and do not want anyone else to have this happen to them. I will never buy LG again (or for that matter, Samsung as they are all part of the same company) and recommend when purchasing an appliance of any sort - go with another brand do not buy LG unless you are willing to pay for problems even if they are not your fault.

We had our home built 15 years ago and purchased GE appliances and decided in 2012 to upgrade to stainless steel. We purchased an LG microwave and a LG refrigerator.. Model LFX31925ST.... It was the biggest mistake we ever made. The first 6 months the microwave had to be repaired and now the refrigerator light is out in the water and ice dispenser area. In addition the ice maker no longer works. The Smart Diagnostics says the first time that we have opened the refrigerator frequently... There are no children in the house and we eat out. The second diagnostic report says we are not closing the door and air is escaping. We had the GE products and NEVER had a problem. The only issue was they were white. We are both retired law enforcement and have been asked by friends and relatives about the beautiful piece of junk in our kitchen. I have referred them to ANY brand but LG. We have an LG television and I am waiting to see what happens with it. We will get it repaired and probably put it in our rental property or donate it to the Goodwill. Your appliances ARE A PIECE OF JUNK. I am so angry because my husband wanted GE or Whirlpool... but no I chose LG. Believe me I hear about at least twice a day!!!! Extremely dissatisfied customer!

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

My wife and I purchased our LG refrigerator in Dec 2018, and it ran great for 90 Days. In March 2019 I had noticed that the freezer had started to warm up and ice started to melt. I called Lowe’s and they had told me that since it was still under manufacturer warranty, that I had to deal with LG. So first off I called and set up a service call. Their service window is from 8:00 am to Noon and 1:00 pm to 5:00 pm... Ugh... so my wife took the first day off, and the service tech did not show up until 2:30pm, whole day of wages lost. The techy comes in my house and proceeds to tell my wife that I need to remove a set of cabinets or cut vent holes in the one above the fridge, because according to him the fridge gets too hot and causes the compressor to fail. Crazy huh, so according to the owner’s manual, it states 1 on each side, 2 top and 3-4 on the back for proper ventilation, which I have. I designed my kitchen with this fridge in mind, so anyway I get home from work and the service guy is informing me that he does not have the right tools to diagnose my fridge. He said I need to set up another service call and he would get the right tools ordered, and he left. I have to say I was not happy about it. I argued with Lowe’s for the next 2 weeks trying to get a replacement, and Lowe’s could not do anything because of the warranty, so I call LG again and they will not replace it without a proper diagnosis. So it took another 2 weeks and multiple phone calls not only to Lowe’s but to LG as well to get this fridge diagnosed, come to find out the compressor went out after 90 days, didnt cost me anything but 2 day’s worth of wages and 400 dollar’s worth of food.

LG Washer #WT5001CW - LG sent out a recall on the washer, advised not to use it because it could cause harm. Confirmed recall with LG, sent in Proof of purchase, was told it had to be fixed before I could use it. Then was notified they had no-one that could fix it in my area. Advised they were sorry. Was advised by customer service that they were sorry they couldnt help me. Last I heard from them.

I never write reviews but I just had to. I got LG top of the line, top loader washer and dryer set. I guess I didnt research it enough. I have been doing laundry for 30 years and there really is nothing I like about this set. First and foremost, neither the washer nor dryer let you choose your settings. They have categories and it is what it is. Unfortunately they are terrible and dont work, e.g., nothing between normal and delicate. Does not get stains out unless you use 2 1/2 hour cycle with soak. Cant understand that one. Dryer same problem with settings. More dry is really almost dry. I gave it a year and still is the worst purchase I have ever made.

I have Model ldt5665st. It installed easy, looks great. When it works it does an ok job with everything but drying. I did say WHEN it does work. The button panel will stop working. Usually I have to go down, turn off the breaker over night, turn back on in the morning and it will work. I had the install company come out a few times and power is going to it as required. It seems to do this every few months and as soon as I start making appointments it starts working again. Now here I am having to cook more because of the lock down, dishwasher not working and no service calls are being made. This is the 3rd LG Appliance I have bought in 8 years and all of them so far have needed to be replaced far before what I would expect a normal time frame. If you buy one, and they offer an extended warranty, TAKE IT! You will need it.

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

Unresolved repair after waiting over 2 months on a new refrigerator. We contacted LG over a month ago because the ice maker on our NEW refrigerator quit working. They contacted a local tech who has changed out the ice maker 3 times and a control board at least once and still NO ICE. After a few weeks, I contacted the tech to find out what we were going to do about getting this issue resolved. I was told that he was waiting for LG to give him a direction to go. I waited another week then called back only to get a voice message telling me to contact the manufacturer. I contacted LG customer service and was told that their notes stated that the issue was resolved!!! I told them that the issue was never resolved and they told me that there was nothing they could do until the local tech updated his notes. I placed another request for an update on the LG customer service site and received a return email stating that they would contact the local repair rep and get back to me. Its been a week and still no response! I tried online chat... no response! At the time of this review, it is now almost 4 months later and still no response from LG!!!

I purchased the LG top load washing machine model WT4870C only two months ago. It kept giving this unbalance code and no matter what I tried it stopped. LG did a over the phone diagnostic and informed the repairman what was wrong with. I also told LG and the repairman over the phone it looked like the drum seam was splitting. They totally discounted what I said, and a week later the repairman showed up with a number of parts. He took one look and said the drum (tub) was splitting apart. I called Lowes but the only way Lowes would give me my money back or replace it, was if I got a return authorization number from LG. My concern was that I just got a lemon and wanted to avoid a bunch of repairs. I wanted a new one. LG executive department said she could not give me a return authorization until I gave the repairman a chance to fix it. I was not happy but I said Id do it. Then, I thought I would check the LG recalls. It seems that this drum problem was not new. Then, I got into the consumer affairs comments and couldnt believe all the different types of problems LG washing machines were having! Repair after repair! Serious issues... flooding?! Traveling across a room! Im afraid to have it in my home! Im already having nightmares. I will use every means I can afford to try to get my money back and buy a different washer. Open to any and all suggestions. Thanks.

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

After 7 months, our dishwasher control panel cracked for no reason. It also will start, flash, then turn off for no reason. Basically cheaper to get a different dishwasher than fix it out of warranty.

Saved up to get a new stove. The enamel on the floor of the oven started coming off, now it is rusted and actually has holes! So disappointed in this company. They say it is not covered. BAD BUSINESS!

I cant find my receipt so Im not sure exactly how long we have owned our LG Tromm washer and dryer. (Im going to guess about 9 years) The washer has practically give us issues the entire time we have owned it. From smelling moldy to not draining. I will NEVER own another LG washer again! Much less a front loading washer.

I heard great responses and reviews about this fridge in general and that made me think to buy that brand. It met my expectations. Other brands dont compare to the LG that I have. It was a smart purchase. It is easy, clean fun refrigerator to use. Its low on power. It save energy. Its time efficient, I would tell others to buy this product. It is a great investment to me and others. It is a really good fridge. If I need to improve it I would improve the space. I dislike the spacing. It could use more. Than that I actually has.

In March 2009 I purchased an LG TROMM washer model WM2487HWM. I loved the washer and dryer. Until October 2012, the washer suddenly without any prior dripping warnings, developed a gushing leak when filling. I had a waterfall in my finished basement, the ceiling destroyed and furnishings soaked. The first floor where the washer was the hardwood flooring buckled a couple days later. I took it with a grain of salt, just clean it up and fix it. The part cost less than $10.00. There are YouTube videos to show you how to replace it. The hardest part of changing it was getting the heavy washer moved out to access the back to remove the cover. Part replaced, washer working fine, I am happy. Now just clean up the damage it caused. December 13, 2015, the same thing happened again. I am not taking this mess very well a second time. I should have realized by all the videos this was not just a fluke, but a reoccurring problem. I would not recommend a LG washer to anyone unless you have a damage proof place to put it.

I am currently overseas and purchased an LG F1443KD front loading washer 3 years ago and as a lot of people have experienced the rotor plastic splines have stripped out. As soon as the washer started acting up I tore into it. I can replace the rotor here for around 80 dollars, so I am not even contemplating going through the hassle of the warranty and having to pay for the service call and then be at the mercy of someone else. So this is the cheapest and easiest route by far and I will have my washer back on line in a week. In the meantime I do have a smaller unit upstairs that will suffice until this one is fixed. So will I buy another LG? I am on the fence on this one. Maybe if I get a great deal. LG has been around for many years, but they were not always called LG. What I read is they were previously GOLDSTAR.... and if memory serves me correctly, GOLDSTAR was something you would buy at the supermarket.

We purchased a LG Washer and Dryer on March 26th 2011. On September 23rd 2011, the Washer (WT5101HW) created a very large bang and on inspection, we found the washer had rotated more then 100 degrees on itself, luckily not tearing the water lines from the connections. The top portion of the machine, lid and control panel, were no longer connected to the main chassis and were lying to one side. The drum was not on any of its mounts and the side panels around the drum were all pushed out, as if there had been an internal explosion. I now have two significant holes in the dry wall walls on either side of the unit and the thought that if any of my children were in the vicinity when this happened, they could have experienced serious injury or worse. We are in the process of working with LG on this issue but after reading the list of complaints about LGs lack of customer support, I am not optimistic of a satisfactory resolution.