I have waited over three months for my order to be filled by LG, I placed my order through an reputable online Dealer. The Dealer was very responsive at first, after the order was filled by LG and I paid in FULL they stopped returning my emails. The order was for a Multi F MAX LGRED System w/ four indoor units. The order was drop shipped by LG but I have not received ANY information from LG, all I have is a product shipped confirmation from the Dealer. So this sale is now in the hands of LG and I have no idea where my product is? Where it shipped from? Or how long I will wait for it? The Holidays approach and that may interfere with accepting any freight without prior arrangement for obvious reasons. I have no idea how to contact LG, or how I would reference my order even if I could contact them.Customer Care with this Company is ridiculously poor, I spent a bunch of money and I am in the Dark on my end. I cant review the product until I get my hands on it. But I can review the Manufacturer and their complete lack of customer Care and communication. I could have purchased something else, I should have, it would be installed by now and I wouldnt be wasting my time writing this out of sheer frustration with LG.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

Had my washer for just under four months. Extremely disappointed when it failed and leaked gallons of water on the floor. (Luckily, the washer is in my basement.) I contacted LG service at 10:00 a.m. on 1/6/15. The tech, Nate, showed up at 3:00 p.m. the same day. He ordered the part, water pump, which was delivered before 10:30 a.m. on 1/7/15. I called Nate to let him know that the part was in. He was at my house at 5:00 p.m., the same day as the part was delivered. I read all the reviews, including people waiting 6 weeks for a repair or replacement. I didnt hold much hope for having it fixed in a reasonable amount of time. My customer service and repair experience was, fortunately for me, great. Im not sure if I would recommend the washer as my old washer lasted 8 years with approximately 8 loads per week.

Did research when we built our new home on 2014 for a new washer and dryer... LG reviews seemed good. We were dead wrong. We have a top loading washer and matching dryer. This washer is ridiculous beyond compare. Clothes never seem clean, but the worst part is it is constantly unbalancing and using up tons of power and water. LG support said nothing they can do... WHAT??? The dryer, I have yet to have ONE SINGLE LOAD completely dry my clothes without having to restart it at least an additional cycle. I cant believe LG gets away with making a product so lame. STAY FAR, FAR, FAR AWAY!!! No stars is what their products deserve.

Why cant I buy parts for my range in Canada? A simple fix for a new igniter and I cant purchase one anywhere. Will not buy LG products ever. Are parts compatible with other brands?

Bought this Washer sometime in 2011 and since about 2 months after we bought it, it has a mold build up around the front gasket! Called LG and they said you have to clean the front gasket and keep it clear every few days or after a few loads as it blocks the drain. We started cleaning the front gasket and kept using the clean drum feature with bleach and still kept building up MOLD. Now I see that other people are having the same problem as me. Thanks LG. Will NEVER buy a LG product again.

Purchased an expensive french door refrigerator in 2015. In 2016 the motherboard went out and we were out of a refrigerator for 2 weeks. Was advised to purchase the extended warranty to lower the repair cost (to $300). Now, in 2017, the compressor is out and we are again without a fridge for a week and lost all our food. The kicker? The compressor is under a 10 year warranty but only for the $160 part. LG is still charging me $400 for labor. Its their flat fee for warranty work, regardless of how long it takes. They overcharge for the labor to cover the cost of all the parts they have to replace.This fridge has cost me ~$1,000 is service and lost food and its only 3 years old. Spoke with supervisor Donald and he was rude, interrupted me constantly, and flatly refused to provide any customer to lower the labor charge since Ive had so many problems with this fridge. He told me to call other techs and see what they would charge--I have. No one else will work on LG fridge compressors because they fail too often. Im filing a complaint with the Better Business Bureau and sending a letter to the corporate office. I encourage everyone here who is a victim of LG to do the same. There needs to be a class action lawsuit against LG. PO box 240007. Huntsville AL 35813.

Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

Purchased an LG dishwasher less than 5 months ago. We were doing a kitchen remodel so it has only been used the last month or so. I have never been so dissatisfied by an appliance. The dishwasher is designed poorly (we purchased the unit with the three racks - the top rack being slim and designed for spatulas, knives or small items). There is no correct way to load this machine as all the racks and prongs fall over during the cycle. The dishes are not clean - I hand wash everything before it enters the machine and they are worse when they come out than when they go in. The machine takes over 2 hours to run on a normal wash/dry cycle and the dishes are not dry, they come out saturated. The machine is not dry and requires cleaning after every cycle. The soap spills out of the door and somehow ends up on the outside of the front door. This is the worst dishwasher I have ever used and if I am unable to return it, I will feel criminal giving it away for free. I recommend not trying your luck and going with a different brand. This cost over $800. Awful.

LG LFX21960 - We have had our LG French door water dispensing refrigerator for 5 years and what a waste of money it has been. The ice crisper drawers are cheaply made and fall off their track on a weekly basis. This problem began happening within a year of use. In the last year (so 4 years of use), our interior light bulb malfunctioned and melted its own plastic casing, our ice maker has broken and had to be replaced, and our water line (the one that runs the ice and water of the refrigerator) has sprung 2 separate pinhole leaks. Those leaks have caused water damage to our kitchen floor as well as the wall behind the refrigerator. All of the problems have been fixed at our expense. Not only that, we have had to use the LG service repairman to come out and fix our model. We have not been able to use our own repair service. I will never buy an LG product again!

LG issued a refund for the defective fridge. Good experience with customer service but I had to push hard for it.

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

Is this level of service LG intends to provide? We visited LG PEL and New Allied Gujranwala, Pakistan regarding our one LG washing machine (product model: wd80150) issue, but both were saying, “We are not providing LG after sale service.” I even sent 5 emails to LG customer service on August 17, 2011, and they did issue a complaint reference number **. I received what I felt was extremely poor service, and I felt I should write and inform you. They did issue a complaint reference number **; still, they are saying that they do not have LG parts and testing equipment. Im sure that this isnt the level of service you intend to provide. I would like to continue being a customer of LG, but I feel this type of after sale service makes it easy for your customers to simply never do business with you again. I look forward to hearing from you.

Purchased LG refrigerator model LFXS24623S in March 2017. After 3 months, the ice maker would not work properly, (would not tumble ice into bin). Service man replaced ice maker. Waited 24 hrs, checked for ice, no ice! Called again, and same service man came, checked everything, replaced entire unit. Checked next day, still no ice. Same service guy came again, ( I knew him by name by now), said there was a problem with this particular serial number line, he had just received an update by email, replaced entire unit once again, you guessed it, still no ice in bin. Bill, (not his real name) said there was nothing he could do other than replace the fridge. Customer service called sometime later to confirm the replacement to be done at end of August. By 1st of August, freezer would not keep food frozen. Some stuff froze others didnt. By date of this posting, all food in freezer had thawed. We had to throw all the meat products out. We are now waiting for the replacement and hope this one actually does what its supposed to do. Im hoping we just got a lemon as can happen with any products. One other thing, the customer service rep we spoke with did not seem very sympathetic but seemed to treat our phone calls with total indifference.

After 20 years with Kenmore we decided to buy a LG refrigerator. We paid $2200.00. It broke down after 11 months. Called Lowes to find out about the warranty repair. Was told to call LG. Called LG and was told to call a service company. Was given the number. Called the company and was told by them they have not did service for LG over 5 years and told LG to take them off the list. Called back to LG. Got the same number. Explained to them they do not service LG anymore. Was the told they cannot find anyone in our area.After two days of phone calls was given a number to someone called. He came out. Had never worked on LG before. Didnt know how he was getting paid. Call LG to help walk him through the repair. They told us it was a fan and will order it 4 days later. Still no word. Called LG. Was told the part will ship today. Refrigerator is still down. Will have to wait until next week to see if it gets repaired. I will never buy appliance or any big ticket item again from Lowes or LG or anything LG sells. Will stay with Kenmore or with a company that offers local service.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

I purchased an the 22 Cu. Ft. French Door Counter Depth Refrigerator. Delivery was delayed 17 days. I moved to a new state where I know no one! 17 days of eating out during Covid times was challenging and expensive. I asked LG for an inconvenience fee and was offered $25! I said no. Then I was offered $50, then $75. I refused all offers. I was spending $30-$50 a day in eating out which cost me over $800! I asked to speak to a manager, who after one week of waiting, never called. I spent countless hours waiting on hold with LG customer service. The last attempt today I spoke with Tim who actually argued with me. He insisted that LG will not give more than $75. I work in customer service and call centers so I know what they are allowed to offer and say. Tim was more than rude and had zero understanding nor care of my situation. He continually cut me off when I was speaking! Who does he think he is?I love my fridge, but the customer service at LG needs a full revamp! I hope the call was recorded because Tim should be fired for how he spoke to me. Apparently a manager is supposed to contact me.... This is the 2nd time Ive heard that. Well see. LG has not heard the last of me. Im now even more angry with how I have been treated. After 17 days with no fridge and now 2 weeks of waiting on hold with LG....unbelievable!

Plastic drawers on the LG refrigerator break. Mine broke the first week of use, not from abuse. Two retired gentle people use this piece of junk. That was two years ago. There is no such thing as a warranty or service, just the runaround of calling someone else. I cant even buy the parts as there is no supplier that can find it. This sad excuse for a refrigerator sits there with little purpose other than to remind me of how much I hate LG. Total waste of money; stay away from LG!

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

We purchased a new LG Washer & Dryer 05-06-2013. The washer has been banging very loudly while the water adjustment turns on & off during its cycle. Also we have noticed a strong mildew smell in the washer as well. I have had to replace the hot & cold water valves due to this erratic banging of our plumbing pipes. We had contacted the LG contact people & they have not been cooperative/helpful. They gave me names & numbers of repair services that do not service our area. Called them the next week & was told a service would be contacting me within 3 days. However, no one had called us & they gave me conflicting info once again. We cannot afford to pay for any more plumbing problems due to this still erratic washer banging problem. Our other unit we had worked the same way. This unit does & it never gave us this disturbing problem. Sincerely!!!!!

Purchased refrigerator 3/6/17; currently on my 3rd compressor. Because of frequent compressor failure, sent certified letter to Huntsville, ALA President of LG Electronics USA 11/8/19 and again 12/27/19. Received Returned Receipt back both times, however, have never heard from anyone at LG. Replacing a failed compressor with the same type of compressor time and time again has proven to be very poor strategy, not to mention the inconvenience to your customer during the replacement phase. Loved LG; have 5 LG products in my home. Extremely disappointed with customer service.

Purchased an LG side by side model #LFXC24726S several years ago (2015?). The compressor went out and after reading the angry reviews on this site, I feared the worst. I called up LG, and after about 10 minutes they had scheduled a repairman to fix the fridge in two days. LG overnighted the replacement part and paid for the repair. The fridge is now humming along and everyone is happy. Thank you LG for the excellent service!

The worst dishwasher ever! I have had a 20-year-old cheap dishwashers leave my dishes sparkling clean. This thing ($699.00) left coffee rings and dull film on dishes. Yes, I do rinse dishes before I run the dishwasher and the cycle time length is very long! Just replaced it with a Maytag. Hope to have better results! The installer is here right now.

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldnt be more disappointed.

Our LG dryer stopped working on March 8th 2017. As of today June 2nd 2017 the dryer still is not repaired. After many attempts and replacing all the internal parts it still does not function. The LG approved technician (Modern Appliance of Jackson WI) and LG will not resolve the issue. They stopped calling and returning calls.

Washing Machine Model WT1101CW - There are several issues, the top being that the washer does a poor job of cleaning clothes. Ive had to soak white shirts in bleach to get out normal dirt. Ive had to wash clothes twice and three times to get them to even smell clean. I had a 20 year old Maytag prior to the LG and Im ready to get rid of this one after only having it 3 months. A second issue is that it leaves a full tray of water in the dispenser after the cycle is completed. I have to dump out the water every time. I called for service and they will not come out for that issue - stating that they only respond to technical issues and thats not technical. What??? Ive followed all of their instructions - and even called them 2 weeks after having the machine. No response from LG.

First my front loading dryer drum cracked. Clothes keep getting stuck in it and they rip. Next, the front loading washing machine is mildew smelling and the rubber seal has got holes in it and water runs into the motor compartment and the door leaks. The tray you put the soap into has broken and soap runs down the outside of the washer. Our clothes get caught in the seal and get ripped. The clothes dont come out clean and sometimes smell. This set is a piece of junk! I will never buy another set of LG products from Home Depot again!

2 year old LG dryer, electrical problems inside the unit. It is sickening to read about so many problems with LG and service. I don’t plan to pay for more than this first repair. It will be on the curb. Get me Hecho En Mexico products, not China.

We had bought a semi-automatic washing machine (model no. LG-P9545R3S; serial no. 112NWGN036175) on 20/1/2012 from your distributor M/S Electro World at Chawlas Main Bazar, Paonta Sahib, Distt. Sirmour, Himachal Pradesh, 173025, India. We were delivered a faulty machine for which we had repeatedly contacted your distributor. We had also lodged a complaint with your customer care on 14/02/2012 for replacement of the machine, but all in vain. Nothing happened till date.

If I could give this washer 0 stars out of 5 I would. I bought the washer in January of 2018. I used it for about 2 weeks when it started banging and sounded like it was going to come through the floor. I called LG and they sent out a service tech to come look at it. The balance bar was broken and numerous other parts had to be replaced, and of course one was on back order. We finally got it fixed after almost 3 weeks of it being broken.Now we are in April of 2018. The washer starts to shake again & make the same noises as before, only this time I have leaking all over my floor. I call LG again to see what can be done. I talked to 3 different people, was on hold for almost 2 hours, the last person being a manager who was rude, and very unhelpful. I ended up scheduling another person to come out to diagnose the washer, of course a week and a half out. The technician comes to diagnose the washer on a Monday, I dont hear anything back from them and on Wednesday I get a text from LG saying I have a repair order for yet ANOTHER appliance repair company. I call to see what is going on and LG states that the first appliance company said the job was too big for them and their company is not able to do it (this was a company that LG hired).They hired another appliance company and again, they are more than a week out with scheduling. After talking again to LG they are not scheduled to come FIX it, but to diagnose it. This is after I talked to the first appliance repair company and having them tell me that the washer needs to be completely rebuilt and that the LG engineering department told them that there is over $500 worth of just parts. At the end of my phone call I asked to speak with someone higher up, and they stated someone would call me in 24 to 48 hours, and of course 24-48 hours later, no phone call. I am BEYOND frustrated with LG. I have been without a washer for longer than I have actually used mine. I would NEVER buy this washer again, let alone another appliance from LG. Their customer service is terrible and it has been a highly disappointing experience dealing with LG.

I bought washer and dryers LG (Model WM3170CW and DLE3170W) in Sept 2015. Since that date I made 8 service calls. We had trouble with seal, door, water dripping, UE error code. Due to water dripping with poor seal, we have spot on both machines. We had to wrestling with the customer services. It is the WORST machine we bought in our life. AVOID LG!

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

We purchased this refrigerator in December 2016. The first issue was the very typical water tube leak which caused cascading icicles in the freezer (LOWES was very helpful with this problem). A couple of days ago, the right top hinge came loose, causing the door to hit me in the chest. I had to support the door to prevent it falling completely off. We were able to reattach the hinge pin and duct tape it to prevent a recurrence. This could have had catastrophic results. Prior to the hinge pin coming out, the door had been difficult to close properly, but we could not see what was causing the problem. I will not purchase any more LG products.

We have a LG French Door Model LFCS30726S, 2 1/2 years old. Stopped cooling. Called our usual service technician. They came out. Said the compressor was not working. Since the compressor is on a 10 year warranty called LG. The first person I talked to was so very helpful. He managed to set an appointment for 2 days, between 12-5. On that day we were at home entire day waiting. At 4:45 pm I call LG again. The man checks on status. Says the service technician was at his 2nd to last call for the day and would still be there. NO SHOW. Comfort Care Appliance did not call. Just did not come. I call LG again the next morning. They said that the call was rejected and I would have to wait 3-5 business days for another service company to accept the warranty call. My call was then escalated to another level, now the next person at this escalated level was NOT helpful. I got angry at this point. And was hung up on.I called back and was then told that Comfort Care had rejected my service call at 11pm the previous evening, that was 6 hours after they were suppose to be there, and there was nothing I could do but wait for 3-5 days for another warranty company to take my call. We paid over $2,000 for this refrigerator and it was only good for 2 1.2 years???? I must say that the service people who first answer the phones did all they could to take care of me, the person I was escalated to was NOT. I could live without a washer, dryer, stove, microwave, dishwasher, but when your refrigerator goes, you are reduced to coolers and neighbors generosity. It starts to get old after more than a couple of days.

I have been on hold for 3 days and at least 3-4 hours each day. I’ve taken 1.5 days off work and not once has any of the appointments been actually ever scheduled with an available technician or even scheduled period even though confirmation numbers for those appointments were given. Still no end in sight and no working fridge.

The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didnt the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

I have the same problem with my washer that was purchased from Home Depot November 2011. We really need to urge LG to fix or replace these faulty machines instead of doing the measly recall fix which does not seem to fix the problem. I just signed the petition LG Electronics: Replace or completely fix a recalled washer on Change.org. Its important that we pass the word and get as many people to sign as we can to get LG involved. Will you sign it too? Thanks!

We purchased our fridge on May 2015. Costed us about $2300. Since then we’ve had to have it repaired 6 times! I guess that pretty much sums up our experience with LG refrigerators. Fortunately, we had the extended warranty with Home Depot which saved us a bunch out of pocket expenses. My family is surely staying away from LG’s fridges.

We bought an LG Refrigerator back in 2013 and had problems with it closing properly, since day one. Over time my produce would not stay as fresh, so about a month ago we had it professionally moved to our garage for a backup fridge (to keep drinks cold). Due to it being a much warmer setting it caused my unit to have to work in overdrive to keep it cool. In return causing it to overheat and it stopped cooling the fridge and freezer causing everything in the freezer to spoil. I paid $90 for a technician to come out and he diagnosed it with a bad sealed system (which let me had that the sealed system was a terrible concept). LG said they will warranty the part but I am responsible for the $1,000 labor :( I will never again purchase an LG product for the reason. Poorly made and do not back up their poorly made products!!!

LRE 3203 ST stainless steel electric range smooth top convection - This electric range is a Junk. Dont ever buy any LG appliances, same issue with the LG refrigerator and dishwasher. In 2012 just before Thanksgiving I purchased new appliances because I wanted all stainless steel thinking that these high-end all computerized LG appliances will serve me and my family at least for 5 years. Unfortunately I went with LG!! Big mistake!!!!! The worst appliances you could ever buy!!!The stove basically started having issues after 2 years. The burners stopped working, replaced the control panel, didnt work!!! We replaced the cooking element, didnt work. Called the customer service, they told me that this stove is too old and basically I have to pay for a technician to come out who is going to tell me what is wrong with the stove and pay for everything! Junk, junk, junk!!! Thank you LG, Thanksgiving is just around the corner. My 3rd cooking element stopped heating Tuesday this week. I have to buy a new stove now. LG customer service is not helpful, dont even bother to call!

LG is ok. Big washer does what it does but far as water it need more water just enough go in there..also if you don’t have a full load that all it wrote it will not wash but after all that it will wash the clothes clean.

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

Have owned this dishwasher for 18 months and has never, never worked properly. I have not once gotten a clean load of dishes from it, even with pot scrubber, extra rinse high spray. There has been water stuck in the filter, foul, foul odor coming from it. Was foolish for once and did not buy extended warranty, so now stuck with piece of junk. Have had the E1 error code on it, appliance repair came out, ran through their diagnostics and came up with nothing. Week later same thing.Have now been on many forums looking at other peoples same complaints. Worse thing is with that error code there is no shutting it off. Mine is hard wired and need electrician to come in to disconnect it. Spending more on repair people and electricians than the piece of junk is worth. Would love if LG sucked it up and came up with recall on this product $899 later and is piece of ****.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

Bought a 30 in. W 20.2 cu. ft. Top Freezer Refrigerator in Stainless Steel with Multi-Air Flow and Reversible Door (Model LTCS20020S/00, SER 106MRKU08461) on June 19, Delivered on June 26. It never make any cold. Call LG, sent a service person come on July 1. Said no refrigerant and he had no license to handle it. Called again and again and send another service person come on July 21. It was said that the compressor is out of order plus other issues. Need to order parts which is a back order and will take a long time waiting.Called LG asking for a quicker solution. After a long time talking negotiating with a manager called Frances, Frances said waiting for over 15 days (it was almost a month at that time) was not acceptable and said would allow for reimbursement. She also gave me a number to do text communication with her and promised to respond in 24 hours. She did respond in the first several days but just asked me to wait. Then she never respond.Another lady called Garilee from the Return Authorization Department also texted me in another similar number to follow up. She first told me it was scheduled to have someone come but no one had come. Then she did not respond for a while then came back asking for update. I text her and never get response. I called again today (August 6) asking for talking to Frances. The customer service did not give me any chance but kicked me to the Return Authorization. Then I was kicked between the customer service and the return authorization a couple times. So, what I can do except desperation.I am not blaming Frances or Garilee for not doing what they said would do. It is all because of the attitude of LG to its customers. It reflects that LG cares much more on keeping their working procedures and dollars than taking responsibilities to care its customers. LG rather saves a few dollars than keeping customers away from suffering. Customers suffering from no use of refrigerators for one and half months means nothing to the company. LG does not want to keep the promises of its service representatives. As customers, do you still want to stick to buying its products? I switched. Though most of my appliances and TV are LG now, I wont buy any from LG. Very disappointed.

Last year we had an issue with the LG refrigerator. The compressor went out. Then one year later, the compressor went out again. They were trying to charge us to get it fixed when it was a manufacturing issue. They needed to fix it with the corrected part rather than brushing it off and putting the same part back in of a different model. The first tech that came out was terrible. So my husband called and talked to a supervisor. Then the next person that came out was the same guy who came the year before and he knew exactly what the issue was. So after going round and round with LG, they did fix it. That took two weeks and I was not satisfied with that timeframe at all. I was also told that it would probably happen again. So, were looking to get rid of it.

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

The refrigerator worked fine for the first 2 1/2years. Since then we have had repair out 4 times in the last 4 months. The cooling system keeps going out. Condenser, fan, you name it. I have lost food 4 times. My husband has called the 1-800 number numerous times. They just keep sending out a repair person to no avail. Last time, after going through 2 supervisors, LG agreed to send us a $200 check for food and said to give the repair person one more chance to fix the problem and if it did not work LG would consider doing something more. The repair person came out and my fridge has been working for 4 days now. I await the next outage. I have no confidence that the problem is fixed and I am sure I will be calling them again. LG makes a lot of great products but refrigerators are not included and I will NEVER buy another one.

The knobs of this range are beyond cheap. When using the super burner (right front knob), I turned it to the OFF position. I left the house shortly after and received a call from my family that they smelled gas. Went home of find, that the right front burner in off position did not have a flame, but left the gas on, thus filling my house with gas. When I call LG, they gave me the run around then said, since I purchased it from Best Buy, I had to call them to complain about the knobs. Now for the math, 5 knobs, 3 broke. By the way, one of the knobs that did not break had a metal strip around it, to reinforce the plastic. Husband works in quality and said it would have cost them around $1.00 per knob to put that little piece of metal on each knob. LG stand behind your stuff! And build more durable knobs to start! WILL NEVER BUY LG AGAIN.

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

Burners go to highest setting, even when set to low heat on control panel. Worse than that, you can not turn the burner off with the controls. The only way to turn the burner off is to unplug range or flip circuit breaker. When circuit breaker flipped on, burner turns itself on at the highest level and you still can not turn it off. Very, very dangerous. LG recalled one model for this reason but other models, that have not been recalled, have this problem as well.

I purchased all brand new LG appliances when we bought a new (to us) home four years ago. In the past four years I have replaced the washer door 3 times due to cracked Lexan plastic washer door covers. I just noticed the dryer door is cracking. These cracks originate at the pull open handle and increase in length until the Lexan comes apart in ones hand. I have emailed LG US customer support several time and they simply tell me to call a service provider. Suffice to say I will not be buying anything else from LG.

Almost 2 years to the day after purchasing my LG side-by-side refrigerator with bottom freezer, the freezer stopped freezing. Two LG-Certified repair people concluded it was the compressor and a $1300 repair on a machine I purchased for $1900. Really?!?!? Fortunately the part was covered, and the repair ONLY cost $600. Piece of junk.

I was on the market for a new fridge but I didnt do so with a specific brand in mind. The LG I have now just so happened to be what I preferred when wholly considered, monetarily included. Along with a lot of others Im sure, my favorite part was of course the ice/water section built into the door. It made life that much more convenient, which is something we as a species crave seemingly primarily, convenience. The side by side design was weird to me at first, I mean compared to the traditional top and bottom design which has the homey feeling of childhood, that felt more like staying the night at a buddies. But over time Ive grown to love it overall.

Choked by LG Side-By-Side (Model # LSXS26326S). I could have died. This product was defective and plastic from the ice maker got in my water. I was choked and my throat scratched by a piece of plastic that broke loose from the ice maker top cover. I do not recommend this product. There was a design change (i.e. material change) that was done in 2018 to the top cover. LG offered me $500 for my pain, suffering, and inconvenience, which was a slap in my face. I was finally provided a refund for the defective unit, but they did not provide any interest for the 2 months that it took them to give me a check. When they sent a company to pick up the defective unit almost $5,000 worth of damage was done to my home (i.e. new refrigerator was scratched, molding/trim damage, custom pre-hung door damaged and threshold broken), which has not been paid. LG said it is not their responsibility, but yet they sent the company to my home. I really appreciate Amazons customer service, because they treat their customers like they would treat themselves.

Our 4 year old LG front load washing machine started making a lot of noise during the spin cycle. We contacted LG who referred us to call an Authorized LG repairman. Well after a $100.00 service call that lasted about 30 minutes, we were told that the drum bearings were bad and not covered under the warranty and the machine would probably not be worth repairing.I will never buy another LG appliance again. It’s no wonder why LG has such a low rate of repairs on Consumer Reports magazine because their machines are not worth repairing!

Rusted front panel replaced by retailer (Home Depot). LG said I cleaned it wrong. Rusted again. Doesnt clean dishes well, change soap, clean filters, change rinse agent, still worst dishwasher I have ever owned. Very disappointed.

One has to appreciate the irony of the LG customer service rep answering the phone with Life is Good. My life is good, but this is despite an expensive washing machine that leaks, smells, and now holds my last load of laundry hostage since I am unable to unlock the door. I will likely pay a small fortune for a service call tomorrow morning. Ill sell the set for a song on Craigslist to some other glutton for punishment, and buy a Whirlpool or GE.

Purchased an LG refrigerator in 2013 model number LFX31925ST. Worse purchase we have ever made. Unit not cooling and freezer not freezing. Im going to make this short but calling LG to repair, this has been nothing short of a nightmare. I have had several LG techs come out. Replaced compressor. Weeks later computer board still not working - it has been over a month. Tech came out once again and gave the fridge a time of death. Dealing with LG was the worst experience. Rude customer service and supervisors that hung up on me. It has been almost a month of calling LG getting tossed around to different people and if you call back to speak to another supervisor on the same day they will NOT patch your call through. NEVER AGAIN.

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

I am writing you today regarding my LG3036-ST Gas range that I purchased from Best Buy earlier this year. Recently, while using my stove for the first time the top oven caught fire and the broiler would not shut off. This malfunction resulted in the fire department coming to my home to put out the fire and disconnect the stove. This was the second range that we had been given by LG, the first did not work upon arrival (3 of the burners did not work and the top oven would not turn on). Prior to buying my range, researched extensively for the best product for my limited funds and settled on the LG3036-ST. While I was disappointed that the first range did not work, I was horrified that the second malfunctioned and caught fire. Following the fire, we contacted Best Buy about getting a technician to look at the Range and to replace or fix it. Best Buy sent a representative who looked at the stove and decided that it did indeed malfunction and needed to be replaced. The tech even stated in his report that it was not a grease fire but was caused by a malfunction. As the range is under warranty from LG, Best Buy is requiring a return authorization number. So we began calling their customer service hotline to obtain this number. Our first contact was a call center employee who took our information and said that someone would contact us in 5 days. It was very frustrating that we had to wait 5 days to even TALK to someone who could potentially help us. Finally we spoke to someone at LG who forwarded us along to various departments and more equally unhelpful people. I think we have spoken to 6 or 7 people at this point, with each of them telling me that they couldnt issue a return authorization number but maybe the next person could. We are now heading into our third week of dealing with some of the most incompetent customer service I have ever encountered. The person we are now dealing with, Cindy ** at executive services, has stated to us that we need to obtain a fire report that shows it is a faulty valve that caused the fire. So, I took time off of work (which cost me money) and went to the fire station who then told me that in our city (Chattanooga, TN) they are not allowed to state cause of damage unless it is an arson investigation, which this is not. Their report is so broad, it simply states fire in the kitchen. After relaying this information back to **, she then told us that your technical department believes that the fire is a grease fire and not due to your products failure. They think this off of pictures taken by my wife on HER CELLPHONE. They are directly contradicting the actual repairman who has seen the oven in person based off pictures on a cellphone of the exterior of the stove. After a few days of stalling, LG agreed to return the stove yesterday June 19th only to rescind their offer today June 20th after their techs looked at the cellphone picture again. They literally took the word of a tech behind a computer in Korea over a tech who physically came to our house and diagnosed the problem. I realized in that moment that LG has no intention of helping us and are only seeking to further their corporate bottom-line. We have been more than patient as their customer service department has stalled, passed the responsibility and blatantly lied about the cause of the fire. There have been no apologies for our situation, no efforts to help and no basic human decency. To say that I am frustrated is a huge understatement. In building our home, we also purchased a few whirlpool appliances, two of which had a few small issues. Rather than give us the run-around, like your company has done, Whirlpool responded quickly and had a service person at our home within 24 hours who not only fixed the problem but went above and beyond in helping us. I was so pleased I have encouraged my friends and family to purchase Whirlpool products and I will continue doing so in the future. In direct contrast is the service LG has provided. I will never purchase an LG product again, I will also discourage everyone I know within my sphere of influence against purchasing LG products.

When I load my laundry into the tub and ask for HOT water, I expect a hot water wash. Never going to happen in this machine. I called technician thinking it could be fixed and was told the default hot temperature is 91 degrees! Thats like taking a COLD shower! Why? Some laundry needs hot water! I tried turning the cold water off and the tub drains! Not only that, I have a window I can watch my clothes through and the clothes on top never do cycle to the bottom or anywhere else. They stay right on top. The drum, clothes & water go right, stops, goes left, stops, agitates very little and repeats the process 3 times. How is that going to clean clothes?! The stains on top of pile never get agitated through the water. I am ready to throw this thing in the garbage because that is exactly what it is! Never another LG product in my house again! Worst product I have ever had the misfortune to buy and it was pricey to boot! Have hated it since day one!

Potential fire - The refrigerator light stayed on after the door was closed and melted the entire temp control unit, which also houses two light bulbs. We smelled smoke and determined it was the unit mentioned and disconnected the light bulbs.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

I chose LG because it stood out. It had all the features I needed and wasnt going to cost me an arm and a leg. It was organized and it looked clean. The LG refrigerator is one of the leaders in technology and it doesnt change with their refrigerators. Theyre spacious and stay cold. It has great durability too. There isnt too much I would say needs improvement. I would just say that the area to keep things on the door of the refrigerator could be more spacious.

We had an LG refrigerator and over-stove microwave. Little things broke, bits of plastic, brackets etc., large annoyance factor. Also freezer at highest setting but does not get lower than 20 degrees (should be zero). Panel above door of microwave broke loose, could not be reset, had to hold it in place with tape. The brackets that hold up drawers for fruit & vegetables broke, we got a replacement, it broke again. This was all in the first year. The things just feel cheap and unreliable. We junked the microwave a year ago. Today, last straw for the fridge. The auto ice maker, over several weeks, was working, then stopped, then started again, then stopped, then started once more -- then went crazy! It would not stop pouring water into the ice tray. Had to cut off water supply. If we hadnt been home at the time and noticed, it would have flooded our kitchen. I have had it. Good Riddance LG!

Bought this LG fridge (model LFX31925SW) in 2013. In 2016 the linear compressor went out on it and we had to toss out all our food. We paid $90 to have it fixed (parts were covered under the 10 year warranty and labor under an extended warranty). It took almost 2 full weeks to get it fixed. Now, 3 years later the linear compressor has gone out AGAIN!!! This time the labor will cost us $540 to fix because the extended warranty we purchased through Home Depot expired. This fridge is going to the landfill and we will be purchasing a new fridge that is not LG. Its just ridiculous to need to replace such a major component every 3 years.

We purchased an LG Fridge for our condo in 2007. We had a problem with it in September 2014. Because it is at our condo out of town there is no LG repair staff anywhere near. The local repair companies are not allowed to purchase parts and in spite of it being off warranty my own attempts to purchase the parts myself were denied. My only option was bring it into the city to have it repaired. I ended up buying a brand new fridge that was definitely not LG but was a brand that is locally serviced. Based on this poor service experience I would highly recommend against ever making any type of LG purchases.

We bought an LG washer because it looked like it had new features that others did not. Boy does it ever. Every complaint Ive read I have experienced with this top loader. When washing sheets, at the end of the cycle one sheet is tight over the rest of clothes like a balloon and clothes underneath are so wrinkled I have to rewash to get them out. Areas of clothes are dry, HOW DOES THIS HAPPEN??? The clothes then dont get clean or even smell clean. 48 hours after buying this washer, I used it for the first time. Was so disgusted I called Home Depot about getting a refund. I was told I only had 24 hours to return it, to call LG. I was then told they had the same rules, 24 hours. This is **! Here are my photos.

Purchased LG #LFX5307265 on 11/9/2014. Came home today to the water in the door running. Water everywhere, luckily I knew how to turn the water off. Could not find a switch to turn it off on the refrigerator. Could not believe my eyes. Thankful I was not on vacation. I do not want it repaired, I want it gone. $3,200 lesson to never purchase LG. Because it is under warranty I have Sears coming out but I will move it to the garage.

I absolutely love my LG refrigerator. Its middle drawer can go to 29 degrees. Great for water bottles and beer. The inside is very spacious and if the filter runs out on a Sunday night, you can still use water and ice not like another brand.

We noticed, when using the washer, that several items of clothing came out with small holes in them. At first I thought it might be due to the clothing. But it has gotten worse. Now items like new jeans, t-shirts and pants are experiencing holes. So I felt all around the drum and didnt see any sharp items that would snag the clothes. But then I looked at the drum design. The drum is supported by three brackets. Each of these brackets have small drain holes about 1/8 high and 3/4 long on each side. Two of these brackets are located not near the dimpled holes in the drum. But the third bracket is located about 1/4 from the dimples. In looking at the cutouts in the brackets, I noted that they had sharp edges. I wet a heavy cloth and pushed it in between the dimples and the slot, simulating centrifugal force of a rotating drum. At times the cloth was snagged by the bracket. Therefore, I believe that there is a design deficiency. I checked the newer models at Sears and the slot on the brackets have been relocated away from the drum dimples. Please advise how do I get LG to correct this situation and compensate for lost clothes.

I chose LG for the brand name, style and price. I love the LG brand. Its always a really good fit for me. Ive never had problems or needed repairs and I havent had to buy any new ones. I like the ice maker and water dispenser and the way the shelves were positioned. It was overall a really nice refrigerator. I love it. I love it. I love it. I wouldnt trade it for nothing in this world. But the drawer could have been easier to maneuver. It sticks sometimes and leaks and is pretty difficult to manage but otherwise its an awesome brand and they should definitely try to work it out.

A $1,000 joke - We purchased an LG Black Granite model from Home Depot in November of 2018. It has NOT worked more than it has worked. Dealing with customer service is one of the most frustrating aspects of this whole experience. We have had a new power board, a re-wire and now waiting on a door component. All while the CS rep is trying to tell me to pull out the unit and shorter the legs... ummm what?It is now March and it is not working again. All through the holidays we had no dishwasher and have spent hours sitting here either on the phone or waiting for repair service. I will NEVER again. Home Depot should not even sell this brand. All of the consumers that have has issues should band together and file a lawsuit to re-coup the cost of these poorly built units. We are so disappointed.

On September 6, 2020 we realized that food in freezer was soft and fridge was blowing rather warm air. Based on the instruction we clean the back side of fridge to eliminate dust immediately. No improvement. We unplugged to see if it will reset. No improvement. We tested from the motherboard. No improvement. We contacted LG and was informed us that it is outside of warranty that we will not be covered but approved list of service vendor in area maybe able to help us if they order LG parts directly. No one is willing to come repair using LG parts.

When you push bake oven comes up at 350 degrees. The key pad wont let you change the temp. In fact, now I cant even set the clock. Never, never, never buy an LG product.

In 2012 I bought LG French door refrigerator. This refrigerator last 18 months. After several attempts to fix and few hundreds dollars of groceries dumped in the garbage I had to buy a new one. Because of custom kitchen I created by appliances only LG can fit. My new refrigerator still working but I cant use water it still smelly. Another time I got upset and decide to look for similar complaints after 2 pages of peoples cry about this horrible products I realized how lucky I am it just stinky ice and water. My question is how come LG still in business??? Is any of high authorities ever read this feedbacks??? My experience to get in touch failed. Unfortunately I dont speak Hindi. I hardly I learned English. So my idea not to be writer of bad feedbacks but to see if someone has a balls to answer simple questions. I am waiting. P.S. This item price $3000.00. WOW!!!

Bought an american fridge freezer on Aug 1st 2014. From delivery the appliance didnt work. Phone lg. An engineer came out, had a look and said it needs a new circuit board which would take a week to come. So waited a week and nothing. So I rang lg. Ohhh very sorry, forgot to order the part. We will order it now, which will take a week. Yep another week. So a week has passed and engineer turned up this morning with the part, only to find that its the incorrect circuit board. Absolutely fuming isnt the word. So rang lg, and they have given me a code to take to the store where I bought it from for it to be replaced. So I did, only to be told that lg should have replaced it, not them. So I dont even know if and when Im going to get this resolved.

I have LG refrigerator LFC21776ST for less than 8 years. Suddenly both the freezer and refrigerator sections stopped cooling. I called LG for assistance with service. They provided a list of local LG authorized service providers (not an LG technician). I selected one, Advance Solutions of NY who sent a technician to diagnose for $108. After identifying the problem to be the compressor, the problem was passed back to LG who scheduled the only tech in my area to come a week later. The tech scheduled between 8-2, arrived at 2pm and performed the replacement of the compressor. I was given a bill over $600, which included the cost of the compressor part. I informed the tech that this part was covered by the 10 warranty (my refrigerator is less than 8 years old).After calling whoever he had to call, the discrepancy was resolved. I paid the bill and was told to wait 24 hours for the unit to completely cool. 24 hours later and neither the refrigerator nor freezer are adequately cooled. I called LG and was told the tech would not be available over the weekend or Monday and that someone would contact me in 1 or 2 business days to discuss scheduling. What?? I asked to speak with Executive Services Dept and was put on hold of 1.5 hours. Finally someone spoke with me but had little more to offer. The tech was texted and will hopefully contact me. When, I don’t know. All my food has spoiled. I still don’t have a working refrigerator and have no idea when the issue will be resolved. Not a happy camper. Life is not good at the moment.

I bought an LG Refrig/Freezer side by side unit in 2013. Within four months, the doors stopped sealing causing all food inside to spoil while I was out of town. Not covered by warranty, spent over $200 to have it repaired. Repair seal was no better which resulted in a second spoilage and waste of hundreds of dollars of food. Spent another $200 - all this within a year. I bought LG because they were supposedly good. I have learned the hard way. This is far from the truth. This morning my refrigerator was dead at the age of 31 months. After calling support number I was told to hire a technician. Instead I have emptied it out and am pushing it out to the curb where it belongs - in a trash dump. Bottom line is LG refrigerators are LEMONS. Do yourself a favor and NEVER EVER BUY ONE.

I own a LG Electric Front load washer dryer. The biggest disappointment is the Dryer Drum. I have already replaced it once. And now it is cracked again, and it is $200 just for the part. The stainless steel used is almost paper thin and always cracks near the welded seam. This is a DEFECT! I am looking for a regular steel drum in my next one, (they never cracked on me) and find it hard to even look at LG products other than matching the washer better.

The ice maker on our top of the line LG fridge has stopped working. I understand that the manufacturer offers only a one year warranty, but I have owned a number of refrigerators over the years and never had one fail in such a short time. The repair will be almost $400. I sincerely regret purchasing this product.

Very reasonable price, easy to operate and the brand well recommended. It was very easy and simple to operate. Like the features, Ive owned and used these item for over 13 years and have not had any issues or problems with them. Regular repairs would definitely be a deal breaker because, Ill be forced to pay or spend extra money on these items if not investing in another brand. Im a male who washes most of the time because the wife is away so, I have known what cycle and temperature to use when washing whites, colored or black garments. So because this product is seamless to operate Ive never had any problems doing my laundry. Beside the price fitted in my budget.

I bought a LG washer and Dryer, paid 2100.00 only to find I bought the worst products ever. I have contacted not only Home Depot but LG directly. I have emailed pictures to LG only to be told I did service my washer machine. How do you service a washer machine for rust? LG notified me to contact Home Depot for them to fix it or just buy spray paint to cover the rust. Home Depot stated it is a defect, that LG needs to repair it if not replace it due to defect product. After making numerous calls, I have come to the point neither stands by their product. This isnt a cosmetic issue. It is called junk defected product. Anyone looking to buy anything from LG dont do it. There is better out there. I will be taking this to every new station, Facebook and etc to get the word out to the public.

Has been a good product overall. Some of the plastic parts have broken - cheaply made - but otherwise reliable. Has held up well over the last several years but at around 10 years starting to show some wear on the drum suspension from what I can tell. Guess most washers are only made to last at most 10 years. Then when a repairman came to see why it was shaking more than usual would probably be more prudent to buy a new washer than have the old one fixed.

I purchased an LG dishwasher in 2018 and loved the concept. A third rack on the top and a large silverware basket on the lower bottom rack with plenty of room for dishes. In late 2020 I started experiencing times that it would stop running in mid cycle and as time went on it became more and more frequent and more difficult to restart. I had a technician come to look at it which cost $96.00 and was told it was a circuit board problem which would cost over $400.00 to replace. I was informed this was very common in LG and once that was fixed it was also very common for some other problem to occur. He advised purchasing another dishwasher.

We bought all new LG appliances several months ago. Happy with all except dishwasher (LDS5540ST). I too am having issues with the dispenser door not opening or opening and the cube is still in the compartment. Have found the cube in the bottom of the dishwasher not totally dissolved. I too just bought the liquid detergent and the door opened on the dispenser and the liquid is in the bottom of the dishwasher. I have called the company on 2 occasions. She has given some information but nothing changes. I was told to make sure the dispenser was not being blocked by dishes. I monitored but that is not the issue. We went back yesterday to the company we bought from. Different salesman and he had not one positive word about any of the LG appliances. I will call the service rep to come look and if not help will take it back!!! Anyone have any suggestions?

I will NEVER buy another LG product. This washer has almost made me lose my sanity. I keep getting uneven loads and I re-load and re-load and re-load and it takes a day or so to finish one load of laundry. This so called smart drum sucks. If you are smart you will never buy any LG products. I have told all of my family (large family) and all of my friends nationwide to never buy the LG product. You will only have a headache every time you try to do laundry.

Placed 1/2 load of towels in washer, started machine, then went shopping. Upon return washer door was open, water was pouring out of the door, and the towels were all over the floor. Apparently, this happened soon after we left because the washroom was flooded, the hallway was flooded, the bedroom was flooded, and the basement had the equivalent of an inch of water everywhere, it had even streamed into the garage through the wall from the washroom. After calling LG we were told the machine was out of warranty and to call an LG repairman. He was not available for two weeks. After performing extensive diagnostics in conjunction with LG tech support, he was advised that the machine checked out in all respects, but that LG recommended replacing the main board and both inlet valves at a cost for parts of over $500 plus labor. We could use the machine, but recommended that we not leave the house. We have had a number of repairs to the machine for the door not locking and have expensive switches replaced. Over $500 in repairs in the first two years. Now the machine is 4 years old and they want more money (see above) for repairs. Consumer Reports currently rates LG as the top front loader. We cannot understand how this can be an honest report, because our experience with these products and with LG has been abysmal. We noticed that on searching for LG washer problems, we came across three other reports under Consumer Reviews describing exactly our problem. LG told its repairman they had no other reports of such a problem, which obviously was a direct lie since we found three on our first search. Our order number on this machine from Home Depot is ** It was paid for on 6/22/11, and delivered on 6/28/11.

Purchased a LG French Door Refrigerator less than 2 years ago. Started to notice freezer was not keeping things frozen. Call LG, do the diagnostic where you hold the phone up to the appliance (crazy and doubt it works). They agree to send a tech. Wait a week to get on the schedule. Tech from Mr. Appliance comes out and says compressor, coil and evaporator are bad. We need to turn it off and wait for parts. Parts take another 2 weeks. Tech was here today and replaced all three parts. It took him 3 hours. When he went to start it up, no go. Turns out the heater in the evaporator is bad and blew out the main board. So now both need to be replace. Spent an hour on the phone with LG. First level is outsourced overseas and customer service reps do not speak good English. They follow a script. Begged to talk to a supervisor. Waited 30 minutes for supervisor to take the call. Spoke to Neil and Willie and they did nothing. Told us they couldnt escalate higher. As long as they deem the appliance repairable we have to wait for the new parts to be delivered and then schedule another tech visit by Mr. Appliance. Absolutely NO customer service. They could care less that we have been without a refrigerator for over 3 weeks, 2 days from Thanksgiving. Its very disappointing to hear them say Life is Good and we dont want you to be inconvenienced while on hold. And then when you speak to someone, you get zero assistance or customer service. We will NEVER buy another LG product. We bought a lemon which I get sometimes happens. But the reason we wont buy from LG again is their complete lack of customer service. Totally disappointed in how we were treated.

We purchased the washer and dryer set. Thought it was going to be great but has turned out to be the worst deal ever. We have had nothing but problems. We have same issues everyone else is having, uneven load, uneven balance. Takes forever to do one load of laundry. We paid a lot of money for the set. Now looks like we are going to have to buy another set but different brand. Anyone thinking of buying these please dont waste your money. LG needs to make this right for their customers. I will not purchase LG anything now.

Door in door side by side french door, bottom freezer, top freezer, stainless steel, mini eye catching style and the whole compartment for desserts and cookies. But the plastic barrier and the temperature in the the fridge the drawers just flat smoke damage the functionality. Needs to be slightly improve the shelves about 5 bin. Best french door refrigerator and the size of the ice maker it perfect for my meat and cheese, the led lights and the alarm in the door if you accidentally left the door open.

I purchased an LG Front Load Washer (model:WM2688HWM) on 8/19/06 from Best Buy, for $1,349.99, plus pedestal for $179, 2-pack of hoses for $26.99=$1,555.98 plus $101.14 for tax. My total payment was $1,657.12. In addition, we purchased the 5 year service plan from Best Buy for $199.99. Our total investment was $1,857.11. The unit was delivered on 9/15/06. Exactly 5 years and one month after delivery and 1st use in 2006, on 10/15/2011, our machine flashed tE on the display, and we could not use the machine, and we were out of warranty by 1 month. An authorized LG technician was called, and he came out, ordered a new thermostat, and replaced it on 10/24/11. 3 weeks later, on 11/18/11, the machine stopped, and again flashed tE on the display panel. The technician was not able to come out right away, so a new thermostat was installed on 12/3/11. On 1/31/2012, the machine flashed tE, is not working, and again I am waiting for the Authorized Technician to come. I called LG Customer Service this morning, (1-800-243-0000). The rep I spoke to was very nice, but could only give the answers he is trained to give. I then spoke to a very nice supervisor, who was also well trained to give non-helpful answers to the consumers. My first washer lasted 22 years, and it was not an LG. I never had a service call for a thermostat problem on that washer, but did replace it once on the dryer. At that time we were a family of 6. The children played sports. We did a lot of laundry, but the machine was made well, and I paid a fair price for a product that was predicted to last 20 years, but lasted longer. With all the laundry we did, I would have been thrilled had it lasted only 15. This LG has cost much more money. Our youngest was a senior in high school, and then left for college when we bought it, so basically I have done laundry for my husband and I, who dont get terribly dirty, and the machine was used 2 or 3 times a week. The repair man is now here, and the new thermostat he has installed is still flashing tE. He said he has spoken to the company, and was told that the problem could not possibly be the main board, that it has to be the thermostat. He is on the phone with them now. I will pay for another service call today, but as soon as I send this email, I am going to start researching and determine what washing machines have a better service record. I have been told that LG has such great technology, but what benefit is good technology, if it cannot be incorporated into a product that will work for a reasonable length of time?

We purchase a LG refrigerator Model LFX28968SM on November 29, 2016 from Home Depot and it had a 1 year warranty. On September 2018 the refrigerator section was not cooling below 60 deg F. I called the two LG Authorized Service Centers and they would not respond. I called another repair center and they ordered the part that arrived after 2 weeks from China and it did not fit. They tried to order a replacement and after six weeks they were unsuccessful. We discarded the LG refrigerator and ordered a brand that was made in the US. It was a terrible experience that cost us $2,000.

We purchased these items less than 3yr. ago.1st issue with dishwasher, secured contact with LG, would only replace defective part. Customers responsible for repair, only can use their factory-installers. It was cheaper to just replace with new dishwasher. Now the refrigerator is not cooling. There has to be some sort of being held responsible to their customers. Will never deal with this product again.

Don’t buy LG appliances. The front of my LG range. The paint is chipping off the stainless steel. LG says this is not a manufacturer defect. After owing this for 6 months this is definitely a manufacturer issue. Don’t waste your money on LG or their very poor service. They expect me to pay $230 to replace the top.

Overall this is a great washing machine and works as expected. I purchased this washer 12/16. The plastic housing has developed cracks on the inside where the wash drum is, more of a structural thing and not mechanical. Contacted LG and they stated only the Direct Drive Motor was under any warranty, 10 yr warranty. I explained that if the washer housing was falling apart around the drive motor what use would the motor be. They offered a one time warranty that would have to be reviewed by their underwriters. I received a call several days later stating it would not be replaced. Just want to let others know to look for these cracks/flaws after a few years of use. Weak plastic housing and poor quality control. I will not be replacing or purchasing any LG products in the future.

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!