It seems Im not the only one having a rust issue with my new LG washer. I also have rust forming around the bleach dispenser. And I now have orange stains on all my white sheets and clothes, which I can only assume is from rust... and it will not come out. I will be putting in a complaint with LG, but from what Im reading from other people, its not going to help.

I hate this fridge!!! It has been a joke and has not worked from day one. They (customer service) will not help us. I will NEVER buy another LG product.

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

Purchased the 7.3 cu. ft. Electric Double Oven Range with ProBake Convection (LDE4415ST), EasyClean and Infrared Heating System on 9/17/2016. I love the double oven. I notice the knobs do turn on the burner very easily. My biggest issue is the printed numbers on the knobs have worn off 3 times so far. I have only used the Weiman stove top cleaner and sometimes Windex to clean the top. I have replaced the knobs 3 times because I can no longer see the numbers. My current set is starting to go, not sure what if anything can be done, getting tired of replacing knobs! There is also a white residue on the burner, seems like its inside the glass though.

We purchased a new LG French door refrigerator from Home Depot in July 3 (delivery date) 2015. Within two months it started developing surface rust on the doors. This rust is continuing to appear all over the refrigerator!!! It is less than 6 months old!! I called LG and talked to the supervisor, then a manager. They wont do anything for me, and were extremely rude. They basically blamed me for incorrect cleaning even though all I have been using a stainless steel cleaner. Im not even convinced the fridge is truly stainless steel. It doesnt even hold a magnet??? And it is nothing compared to the quality of my GE appliances. BUYERS BEWARE!!! Do not buy LG. Horrible quality and worse customer service.

Purchase our LG dryer a few months ago-It has a sensor that won’t let dryer dry at any setting, VERY POOR DESIGN- the lint trap is the main reason for the sensor stopping the dryer from drying—DONT PURCHASE ANY LG DRYER.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

Think twice before buying a washing machine or any LG product!!! I got this machine back in the summer of 2011. It seemed to be a great product and you had the ability to washing extremely large loads of laundry at a time. But once something goes wrong then you are in trouble! The washing machine began throwing an error code nonstop during a laundry cycle which made doing a single load of laundry next to impossible. It would take me 3-4 hours to do ONE SINGLE LOAD due to the error code. It constantly kept refilling the tub with water and attempting to continue the cycle then it would knock itself off balance and start all over again. Finally I had enough and called LG to see what the issue was. Talk about an awful customer service. I could barely understand the person and finally was able to get that there was a recall which was a software update from what the person had said and that they would contact a technician around my area to come service the machine (do the software update). That was fine by me and so I waited around to hear from the technician. A few days later I got a call from the technician in my area and they said that LG had contacted them and once they received the part they would come out and fix it. How in the world I went from needing a software update to ordered a part when no one had even come and looked at the washer was beyond me but I simply said ok and went about my day. Here is when my nightmare with LG really began. The part apparently was on back order and they told me after going a month without being able to use the machine that the part would be in within the next few weeks. After the date they had given me was passed I decided to call them back to find out what in the world was going on which they would only reply saying that the part wouldnt be in until the end of the next month. Im sorry but I cant go without a washing machine for over a month and they wanted me to go without one for over 2 months?!! To make this story short after getting absolutely nowhere with their terrible customer service I ended up making a phone call to Sears who did have the part and sent it out to me that same day. I got the part and was able to get my washer fixed (hopefully for good fingers crossed). LG was not pleased that I got the part from another source and tried to convince me to cancel the order by stating that it could be the wrong part even though it was the same part that they claimed was the issue for the machine not working in the first place. Since I refused to cancel the order and wait on them to decide when they wanted to ship the part out, they refused to reimburse me for the part and were very rude. Please do some research before deciding on purchasing ANY PRODUCT from LG. I have dealt with plenty of customer service centers and this is by far the worst service center ever! The people you get connected to are nothing but rude and not one bit helpful if you have an issue with a product (especially washing machines!). They should really change their slogan from Lifes Good to Lifes Greedy because that is exactly what this company is! This washing machine is total junk and I ended up spending a lot of money (on top of the cost of the washing machine) to fix this piece of crap that is truly not all that old. The parts for this machine are apparently always on back order and next to impossible to get to fix these junky products. I have had multiple places tell me that they no longer service LG appliances because it is too difficult to get the parts to work on them and that LG is a difficult company to work with and I sure learned my lesson after having to deal with them multiple times! They do not care about their customers like they claim and have no problem making junky appliances and putting ridiculous price tags on them. I wish that I would have did even a quick search about the products before I had purchased this machine but I now know for future reference and will not be making the same mistake again. I recommend buying a different brand and staying away from LG!!! It will save you money and stress I promise!!!

Sheets do not get completely wet. We have to use heavy duty setting to get enough water over the clothes. The washing takes a very long time to try to get the clothes clean, but it never does the job correctly. The high efficiency is: not clean, long cycles, more water than a low efficiency. LG needs to rework the design.

I recently dismantled our LG front load washer piece by piece to locate the mold smell that had been permeating our home for about five years and this is what I found.

Bought the top-loading Inverter Direct Drive about 3 years ago. This is the biggest POS appliance we have ever owned! Washer gets unbalanced with almost every load - no matter how small or large. It takes a LONG time to wash any load. The display may say that its a 52-minute load. Thats ONLY if you monitor it getting unbalanced or shutting off completely. It mostly gets unbalanced at 34 minutes remaining and at 11 minutes remaining. Unless you use the bulky setting, you get next to NO water in the tub. And the very WORST PART is that it has RUINED countless shirts, pants, and shorts. It will put dark, short streaks (stains) ON YOUR CLOTHES THAT YOU CANNOT GET OUT. We have washed the Maxine-stained items up to six times using a wide variety of stain removers and NOTHING works. We wound up throwing items away after this machine stained them. Now we turn everything inside out. We hope to be moving soon and will GLADLY leave this machine behind. What a HORRIBLE appliance!!!

My 5 year old refrigerator suddenly stopped working. A technician came out the next day and determined the compressor had failed. I was shocked because compressors typically can last over 20 years. After doing some research I come to find out that this is a widespread problem with LG and possibly some other brands that use this Linear type compressor. LG knows about the problem, and continues selling this product. To make matters worse, they are or have been installing the same type compressor as a replacement which will likely fail again in a short time.LG - listen this is no picnic when you lose hundreds of dollars of food. I spent over $3,000 for what I was led to believe to be a top quality refrigerator. Though the compressor is under warranty, LG said the labor is not because its 5 years and a few weeks, are you kidding? I am not pleased to have to shell out $550 in labor on top of the cost of the lost food. If this is how you treat your customers, you can rest assure LG will not be my appliance brand of choice.

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my office shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

LG double door refrigerator - I had bought this 2 years back and from last September There is a problem with the cooling... ice formation in deep freezer and no cooling in the lower fridge door. It has been an harassment of sorts... different mechanics and experiments and still the same problem continues. Its even worse as its unattended despite innumerable calls to the customer care and the local customer manager doesnt answer. Planning to boycott LG.

The top loading LG Smart Drive was purchased when we moved to a new home. We have had nothing but problems ever since. It becomes unbalanced frequently. When it becomes unbalanced, it adds more water in an attempt to swish the clothes to regain balance. Waste!!! This washer is unbalanced more than it is in balance. Sometimes it takes 2 days to wash a load of clothes. Ridiculous. In addition, I am never able to wash a small load - EVER. A small load in this machine is like a free ticket straight to unbalanced status. On top of this fun, my clothes are frequently knotted and twisted so badly that I have to untangle and untie my clothes prior to putting them in the dryer. I WILL NEVER BUY FROM LG AGAIN! EVER!!!

We purchased an LG dishwasher last year. Since it has been installed, the performance of this product has been terrible. The washing and drying cycle is terrible. I contacted LG, and they sent a repair service 3 times and it is not working better. Now that the warranty is not good anymore, they dont even want to consider a replacement. But it never worked well. It is the worst purchase I ever did and the worst experience ever. I still have many error codes and it is not even drying anymore. They replaced the whole motor after only 3 months. My next step is sending them a legal letter and filing a complaint about their products.

LG Lifes Good? LG - Laundrys Grubby - Just like everyone else, I am incredibly frustrated with my top-loading LG WT4801CW clothes washer (purchased from Home Depot). I spend more time and money redoing many loads of clothes because they just do not get clean and sometimes a streak of dirt is left on the clothes, so back to rewashing the same small load of clothes again and again. (There goes the water economy function of the washer down the drain). And my washer is also starting to smell (great). Based on everyones reviews, the machine should be breaking soon and at that point, I will give it the boot out of my laundry room.

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

After the first six to ten months of use, I struggled to figure out what I was doing wrong. Very often, the clothing would actually come out smelling worse than when they went in. Lint and dirt particles were left inside the tub, on my clothing and in the laundry basket. This issue increased in degree as the months went by. The LG design places an odd drain tube and plastic filter at the front bottom which requires cleaning periodically. But actually, it is a reservoir for dirty water and also, the filter rarely had much lint or pet hair on it.I am a senior citizen and I never imagined such a design would even exist. The dirt, lint and pet hair rarely reach the filter and just build up in the washer. I have had to remove the plug, replace it with a clamp and open the drain onto the floor after every load. The instructions want you to get on the floor and find a bowl low enough for gravity to fill it, but not spill it when theres more water than will fit in a typical bowl. The washer needs special cleaning very often and the whole process is utterly ridiculous. I have spoken with customer service and my issue was moved up to the manager, but the company has shown no interest in customer satisfaction at all. Having a Kenmore front loader previous to this is like changing from the best to the worst imaginable.

The LG microwave we purchased went out on us after we cooked the first potato. We had the LG microwave no longer than 2 weeks and had troubles. After working with LG for almost a month to have them fix the microwave LG blames A&E and A&E says there is nothing they can do without LGs approval. This went on numerous times and 3 appointments with the tech. so no microwave for Thanksgiving. Now No microwave for Christmas. Warning for whom is interested in this product that buyer beware! Our Sears Technician said that this microwave seems to go out quickly. I am a General contractor and have been building homes for over 19 years. This has been the worst experience I have ever had. Sincerely, Curt with Nail it Down Construction

LG will not stand behind their product. I purchased this $1,595.81 refrigerator with an extended warranty 5 years ago. In all fairness the warranty expired 4 months ago but I found out from the repair man that this was a bad model that is no longer made by LG. There is a leak in the Sealed System which is built into the chassis. LG designed a poor product. I asked for some type (any type) of a credit toward a new refrigerator. Ive never had a refrigerator (with repairs) that lasted less than 20 years. A product that last 5 years is unacceptable. Especially if was due to poor design on LGs part. I currently also have an LG Microwave, Dishwasher. Bottom line is due to poor service they have lost a customer for life.

I bought my refrigerator 5 years ago to come home to leaking water and a warm refrigerator. I was on long holds with the LG department. They scanned the refrigerator telling me nothing is wrong, to just unplug it and call back. I called back. Was hung up on 3 times. Given repair companies that were not open not in my service area. I found someone to look at the refrigerator and was told it is a compressor issue. I paid over 3000 for a refrigerator that didnt last 3 years. Im very dissatisfied with this product and customer service. I will never buy another LG product. They know these refrigerators have this issue and they are doing nothing to fix it. Same type of compressor is being used to fix the problem which may occur again.

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

LG front load washer (WM0642HW) - The washer vibrates horribly when in the spin cycles! Our whole house shakes! You can hear the vibration outside the home! The floor vibrates when washer is in spin cycle! We have bought several different kinds/brands of shock-absorbers and installed them under each leg of the washer. Still no help! This is obviously a manufacturing defect. We called LG and they sent a certified LG appliance repair man to our home. All he would tell us was: LG makes a great product and use less than half the recommended amount of detergent to control the ‘smell’.” This is my second contact to you. Do you have other complaints against LG for this same problem? LG should replace my unit. I am willing to trade down just to get rid of this vibration! I have matching dryer. Together, these appliances were $1900.00!

My refrigerator is a double door with bottom freezer. Approximately one year after I got it the ice box broke and had to be replaced. Lucky for me the warranty was still active. Now, approx. 18 months and the refrigerator section is freezing my food. Without warranty, I am not sure what to do at this point!!!

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

We are without a washing machine and LG does not stand behind their products. From all the reviews, it appears we do have enough people to level a class action suit against LG. Are you in? We purchased a LG front-loading washing machine in November 2014 from Home Depot. When the machine was delivered, there was rust inside the drum. We called Home Depot and complained and two weeks later (a month and a half after purchase) we finally received a new washer. Around the end of June 2015, (6 months) I noticed a loud notice when the clothes were washing, it sounded like the drum was rubbing. I mentioned it to my husband who told me it was nothing. In July the noise was getting louder so I called LG for service. The customer service was atrocious! They told me that the technician was only available on 1 day and that if I was not available, then I would have to call back because they did not have a schedule for the technician the following week. I asked the representative to call me back when they had a schedule and he agreed, but I never got a call back. I called the following week and again I was told they only had a schedule for Tuesday. I asked for a supervisor, Cherry, who advised me to keep Wednesday, Thursday and Friday open for the technician and that she would call me. I asked her to have a member of management call me and she said they would call me back in 48 to 72 business hours. After 96 business hours, no one called me back, so I called again. A supervisor, Vincent, said he would get a technician out there on Monday. The technician arrived on Monday, and stated it was stator assembly and rotor assembly but stated hopefully it is not the drum, and that he would order the parts and be back on Tuesday to replace them. When he showed up on Tuesday to replace the parts, he said, oh no - the drum shaft is bent and that we would need a whole new rebuild of the machine. He then told my husband to call Customer Service because he could not order the parts (he was able to order them the day before) - that we needed to order them through Customer Service. While my husband was on the phone with Customer Service, the technician Nick just left. My husband then spent the whole day on Wednesday trying to get answers. Mid-day he was able to contact Sherry in the Executive Offices who told him she would research the issue and contact him by the end of the day about replacing the unit. She did contact him back and asked him to get the invoice because she did not have the information - however LG had the purchase date, model number and place of purchase. I then tried to contact Sherry the following day. Sherry indicated to me that she spoke to LG Management and that they refused to replace the machine but would order the parts for rebuild. When I asked Sherry when the parts would be in, and when we could expect the repairs to be done, she stated, The technician will give you a call when the parts arrive to schedule service. I then explained to her this was not acceptable to have a time frame and that I also wanted to keep the parts that are replaced for evidence. She told me she did not think I could do that, that decision would be up to the technician. I explained again that I was keeping the parts for evidence. My husband then called back and asked to speak with Sherrys manager. Amber, who answered the phone, said that she was Sherrys manager and there was no one above her to speak to. She stated that LG will not replace the machine, and that someone would call us when the parts arrive. We are without a washing machine, and LG does not stand by their products. NEVER, EVER, BUY LG. You will have dirty clothes and you will have $1000 less in your pocket! 10-year warranty - BS!

I go on and with all the problems I have had with this fridge from one month after I got it and all the food that I have lost and LG wont do nothing about it. Especially now that it is off of warranty. It first started with the ice maker and then the fans that keep going out in the freezer and you would have to turn the numbers and it would end up freezing the food on top and then it get so warm you end up throwing all of your food out. Just like the other day, I had to throw over half of my food and food is not cheap. I have had repairman and repairman after repairman out and it maybe fixed for a couple of weeks or a month and it would be back at it again. I have tried to get LG to replace it or give my money back and they couldnt care less. I have asked them about the lemon policy they mention in the paper and they couldnt care less. Just like would tell me there is no such thing and I would tell them I have it here in black and white and now that my extended warranty is out, Home Depot wont have anything to do with you. They just want to go away. I cant afford to buy another one but do they care? Heck, no. They think youll just go out and replace it. I paid close to $2,000 for it and they dont. Now the top half is keeping things so warm I cant trust putting food in it because in a couple of days, it would be sour and would just have to throw it out. Now dont expect them or anyone to help you. Now, my ice maker is at it again and my electric bill is really showing it because I have to turn it up. All I am asking them to do is replace it and not with the same model and you think they would even bother consider that, no!!!!!!!!!!!!!! What the consequences is that you dont get a replacement or get any money back and lime. I said I could go on for days of all the problems but what good would it do? So guess who does without a fridge, not them, me. Someone needs to do something with them not even wanting to replace it and when you are willing to even downgrade yourself. I have all the same complaints if not more as everyone else but you only can place so much on this. And no one cares anyways and NO HELP ANYWAY, but I thought I at least could write this and try and WARN OTHER PEOPLE, DONT EXPECT ANY HELP.

We bought a new LG Washing Machine from Lowes in March 2015. We have already had problems with the machine. Now we are getting the message E6 which means we have a clutch problem. We have had to wait a week for the service call. Very disappointed with Lowes and LG.Updated on 08/14/2015: It seems as if we are nothing to Lowes or LG. The repairman showed up Tuesday and now has to order parts. These parts are a clutch and PC board. Lowes and LG has no idea when the repair company will receive the parts. We have now been without a washing machine for over 2 weeks. I will not buy another LG product nor do business at Lowes unless it is an emergency. Thank God we do have a 5 year warranty on the washer and dryer.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

LG Electric range/oven, Black stainless steel, self clean. My wife and I had bought it almost 3 years ago from Home Depot. Love my stove, money well spent. Highly recommend this product.

I really like my LG washer. It’s fairly large, I can fit 15-20 of my largest towels and still have room for washcloths and hand towels. It’s very quiet as well. Lots of features and settings for example, setting for towels, cottons, perm press, delicate, and bulky items. There is also a setting to sterilize items. Very happy so far with my washer.

The refrigerator is side by side, 27 cubic foot capacity and without the water and ice in the door feature. It has been a good refrigerator but not a great one. The price was what I was willing to pay and it got ok reviews from Consumer Reports. I would have liked the capacity to have been greater. If anything I would have expected that it would have been better made. I bought the refrigerator because it was on sale at Home Depot and they offered free delivery and installation. If another highly rated refrigerator had been on sale near the same price, then I would have bought it.

We have paid for 7 visits to have the door seals replaced since we bought the thing in 2006. At $110 dollars a pop and repair costs amounting to $180 each trip, we could have bought a new fridge. The shelving runners are really cheap plastic and break if you look at them so our drawers are tilted. I will never ever buy another LG. The parts are extortionate to replace and hard to get. The model of the fridge/freezer is LRFC22750sw. We are so disgusted with this abomination we will likely never buy anything LG again including TVs.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

We purchased our set (LG Tromm DLG8388NM Washer and Dryer) in 2006 and for the first two years, everything seemed to work well. But now, the washer leaks, the drum is corroded with black disgusting gunk that is difficult to get to let alone clean. The clothes stink even after washing them twice, with bleach and fabric softener. The dryer spins but there aren’t any heat. We spent over $2,500 on the set from Home Depot and have been disappointed to say the least. We also had a bad experience with an LG dishwasher and refrigerator. Both had to be replaced a year after purchase. We spent a total of $6,500 on LG products and they have not lived up to their Lifes Good name. My suggestion is not to roll the dice with any of their products because you will be angry and frustrated.

The LG customer service is by far the worst that I have come across and I have worked in sales for god sake! The refrigerator we have had has broken about 4 times in the last two months with the repair people only being able to come in two weeks after the incident and saying that they cant replace the compressor until they have someone else come in and review the situation a week later making the first house visit a complete waste of time and not even necessary in the first place. On top of this upon calling the company themselves you will put you on hold for up to four hours while you hear the staff laughing in the back because they didnt even mute your end of the line properly with them telling you that theres not point in transferring the call to speak to someone else because they know what they are going to tell you already and this is coming from the staff themselves. Their products do not work properly as advertised so while the fridge wont give you any indicator that says that the temperatures are not adequate enough to store the food or cool it properly causes many health concerns that the staff did not seem to care about one bit. Due to the inability for this company to have some sense of product quality control I got very severe food poisoning to which I have a doctors note for and was told that I was lucky that it didnt result in death if I had eaten enough but unfortunately we dont all get so lucky. A couple of days ago we had to put my cat down due to sicknesses she received from her food not being cooled to the proper temperature and suffered greatly to the point she threw up so much bile that her insides became so inflamed that it made her unable to walk or even put pressure on herself to which I again have a Veterinarians note for and the staff not thinking it is a big deal because apparently it was just a cat and not a human even though I could have suffered the same fate as her to which they probably would not have blinked an eye too. After being put on hold and trying to solve this for the fourth time I was told someone would come in today that was sent by the company (11/29/2019) to which no one has came and they are not responding to my calls further proving that you will get the runaround. After all thats happened I just wanted to have a good thanksgiving or would have even settled for a thanksgiving at all but the food has been spoiled for almost three weeks now with my family being unable to refrigerate anything and still having to wait for a second review from the company themselves on the 6th which makes you question why the first person came in to look at the fridge in the first place. I was frustrated before not being able to eat properly but after four hours on hold and the head of their technology department saying that someone would be here today I had thought the problem was closer to getting fixed but im guessing that the no show for the promise that someone would come in today and the fact that they are not responding is their way of telling me that they dont really care and just said anything they could to get me off the phone. These products are not only unreliable but also unsafe and if you have a family or little kids should take into account that you are putting their lives at risk by using their products as well as your own with you being lucky if they take any accountability or even respond to your calls to do so. All in all I am not mad but just incredibly disappointed as I sit here waiting on the same problem to be fixed and not being able to feel the fur of my cat/hear her little footsteps around the house anymore as I am constantly reminded of it by the death trap that sits in my kitchen. If this can happen to me I am sure that it can and probably has happened to someone else and since I see that there are responses from the company on this website, I would also like the same with the hopes that this problem will be resolved because everyday that I wait is resulting in further irritation and if not responded to am prepared to take more extreme measures considering the loss of life that has occurred and negligence of this company/their staff. Also on a further note, keeping your customers on hold and then not even muting them properly while you take the time to joke and laugh about the loss of their pet is very unprofessional and needless to say not the way to do business especially if you dont know how to properly mute them so that they at least cant hear you while you mock them because they deserve that much at least. I will be awaiting a response on this matter and will reply with the best way to contact me/whatever information is needed to resolve this issue that has gone on longer than it should have and am hoping that you take into consideration how this could and probably has been affecting the others that trusted you enough to use your products/expose their families and loved ones to them. Thank you.

I bought the refrigerator July 2016 plus a 5 year warranty. The first year the water flow from the in-door water was very slow. I had to call for service and they fixed it. Now July of 2019 (3 years) the whole refrigerator stopped working. Customer service is a joke. Ive called customer service three times, speaking to three different reps. The first one walked me through a reset and literally said that she guaranteed me that would fix it. She said check in eight hours. I did and it was not working. This was Friday and they are closed for the weekend. I spoke to another rep the first of the next week and he said that it would take until the following Monday for a tech to look at it to diagnose. That will be the ninth day without a refrigerator and freezer.He told me to prepare to be without a refrigerator for another two weeks after the tech makes the diagnosis and orders the parts. That will make 23 days from the time I reported. I spoke to a third rep to find out how to get reimbursed for the loss of $1500 in food. She said she could only authorize a $100 reimbursement. I recently looked at the current reviews and realized everyone is experiencing this same problem. I will never buy an LG product again.

I have an LG dishwasher, purchased in October 2013. During many cycles, it whistles for minutes and minutes. I had a service guy come out, but the problem couldnt be reproduced. Its quite annoying and can be heard over the TV. Has anyone else experienced this, and if so, what did you do? Thanks.

I have a 2 year old white French door refrigerator on which much of the plastic has yellowed: ice maker surround and trim on doors and drawers. As others have reported, we now have expensive ugly refrigerators and LG refuses to correct the problem, calling it cosmetic. I wonder how many LG execs would happily live with this cosmetic problem. Good plastic does not yellow; vinyl fences look great for many years despite constant exposure to sunlight when they are made of UV-resistant vinyl. LG just made a serious error in plastic selection and does not care enough about their customers to fix it or rebate our cost. So I am reminded every day why I will never buy another LG product and will tell everyone I can to stay away from LG.

Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

We bought this LG refrigerator 2 years ago. The ice maker has started to work intermittently about 6 months into ownership. We live with it until 18 months into ownership when it quit working. We change the filter, reset the machine, search the Internet to find solutions nothing worked. Finally two years into ownership we Paid Over $200 to repair the ice maker on a new LG appliance.

I got a LG refrigerator, black stainless steel. But six months later I noticed that left door had cosmetic problems. I called LG and they send a technical. He told me that the door need to be replace it. He send all the information to LG, however, they did not reply. He provide me their customer service number. When I called them I was told that they did not do anything about cosmetic problems. I have been looking for background about these type of refrigerators, and there are more customers having this type of issues as well. How can a company does not take care of their quality? Why is this type of products in the market? Who is responsible for bad quality? I paid an extra warranty, and reported to them as well, but they told me that LG should be responsible for their quality.

Purchased refrigerator 12/13 and luckily I bought additional coverage on it because it stopped cooling in 5/15, 12/15, 9/16 and you have guessed it. 2/18 it is not working again. At this point I no longer have coverage on it but I have spent the last two days going back and forth with LG and finally after producing my original receipt they will as a courtesy schedule appt. It has been quite an ordeal when I complained of faulty refrigerator. They had the nerve to say there are no complaints on it... There really should be somewhere to file official complaints and not be stuck getting transferred back and forth and getting different answers from different people. DO NOT PURCHASE LG FRENCH DOOR REFRIGERATOR.

We have a six year old French door LG refrigerator, $2,700 purchased at Home Depot. It stopped cooling fridge and freezer. A local repair man told me it was the compressor and that he didnt work on LG refrigerators. I called the customer service number in the owners manual. The sealed system has a parts warranty for seven years and the compressor has a parts warranty for 10 years. When I called them, I told them that my compressor or sealed system was bad as the repair guy had told me. They acted like it was no problem and sold me a repair package for $459.00. They said that would include the repair and a year warranty on the repair. I said great and bought it. They send out the first guy after waiting several days. He said after a few minutes, the compressor is bad and he had to order the part. Well, after several days I hear that he is not coming back to fix it so now I have to wait several more days for LG to send someone else. Another guys shows up and says compressor bad, Im like yeah I know that. He says we will order the parts and it will take several days to get it. He gives me a card and receipt and is on his way. I wait days and never hear anything. I call the number in his card, they say we dont fix LG compressors. This is the same story that I got from the first one and this time I told LG to only send out a service that could fix it because I already knew that was the issue and they should have too since the first guy didnt want to fix it. So this time I was livid. They sent someone else that refused to fix it probably because LG will not pay them enough to fix it. LG continued to give me a runaround after they sold me this repair service for labor on what should be parts under warranty. Not to mention the fact that they screwed me around for three weeks sending their two chosen repairmen out who then refused to fix it but LG was not straightforward on that. I got the same BS story that I read in some other reviews that they say they dont have a repair person in my area. I told them that I live right outside of Houston and if you dont have a repair person in my area then you dont have one anywhere. They then said they would refund my repair purchase minus $100 for a service call fee. I was more livid! At this point I had been out of a refrigerator for over three weeks. We are a family of six with four children. It was our only refrigerator. We were living out of a mini fridge out of our attic and coolers! They did not care one bit. As I figured out that this was going to be a process, I went to Lowes and purchased a basic Whirlpool refrigerator for my garage. After threatening them with BBB and lawsuit, they refunded me my full purchase price of the repair package they sold me. I asked how they get away with not fulfilling their parts warranty. They offered me a one time chance to call my own repair man and I could call in or email his info to them and they would authorize him to get the parts under warranty but of course then I start over on service calls, fees and labor charges and Im sure, more runaround with LG sending the parts that my repair guy would need to fix it. I am so done with dealing with them. From the other reviews I read, Im lucky that my fridge lasted six years! I paid $2,700 for this refrigerator and we have kept it in perfect condition but now it is an expensive nice looking nonworking piece of junk! They are a horrible company. I called local repair companies and many dont even work on LG or Samsung refrigerators. They say their systems are too complicated and awful. I will never ever buy an LG again. I will not purchase Samsung either after what I have read and found out from repairmen. We have been operating out of the one I purchased for the garage and I am researching what to buy to replace my $2,700 LG. Awful, awful, horrible company for customer service!!! I will be purchasing Whirlpool/KitchenAid or maybe GE. It is really unbelievable what they put me through in this process and they do not care one little bit. I am a stay at home mom so I could be around without taking time off work but total and complete runaround and they lie non stop to you. They do not care about you one little bit and wouldnt care if you did have to take off work to deal with their scam and it is a scam!

Throws errors LG refused to fix. 2 months old. 3 errors. Model WT7060CV: We purchased from well known retailer, upgraded all external hoses, faucet, etc. at time they installed. Within 2 weeks, started getting errors requiring reset, that worked, now at 2 months of light usage, vacation home, the error claims no water coming into tub. The symptoms however are conflicting: water fills tub and washes, then as it goes into spin, error thrown, tub drains, washer stops working, items in washer are wet. Now we cant get washer to work at all, the current error says requires repair person, we call retailer, they give us LG Customer Service, customer service tells us the problem is no water is coming into tub, I explained that was not the case and reiterated symptoms.We did video call with LG, they found no problem and said the hose must be clogged since no water was coming in. We said yes water is coming in, they said to clean the filters which required taking back off of washer but they wouldnt stay on the call to assist, I said water is coming in and seems odd that after 2 months the filters have to be cleaned and I am not comfortable doing this on my own, they said to stop repeating myself and hung up on me. They gave us 2 repair people in Seattle, 1 out of business, 1 never called back. I asked for repair services closer to East side because anyone further out wont drive to our location, they gave me 2 that are further away than first repair service. Retailer told us LG was supposed to call repair service not us.Now the retailer, who really has been super helpful is dealing with LG and is going to pay for an LG repair company closer to our location that is not on LG authorized list to go out to try to repair the machine. The retailer told me LG is extremely difficult to work with when issues occur with their products. Lesson learned. DONT BUY LG, I now have a shiny new 2 month old washing machine that does not work and neither the retailer or LG will take back. The good news... The dryer works fine. So far.

I purchased the range in August 2013. In October 2014 after the 1 year warranty was over, it stopped working. I have a home warranty which covers appliances so I called them and a technician came out. The mother board needed replacing and was ordered by the technician. After 2 weeks it was replaced. 1 monthafter replacing it stopped again and this time I called the technician because it was 30 days after installation.He tells me I need an electrician because the switch in my electrical box needs to be replaced, its loose. The electrician comes and checks and says it does not need replacing because he now has the stove working after. Now this week I have another issue. Left the oven light on overnight and nothing is working except the clock. Waiting for a technician. In all fairness to LG, I own two other LG appliances, a refrigerator and dishwasher and Im praying they are better quality than the stove. I am very disappointed and will not purchase another LG product. Wish I had read these reviews before purchasing.

Purchased stove, dishwasher, microwave, refrigerator on May 07 2017. On 8/16/2020 our refrigerator stop working. Check the owner manual to see if there something we can but nothing, call LG customer service and was told that they need 48 hour for the repair to be approved, call this morning and was told that they have available 08/25/2020. This is unacceptable due to the fact that is almost brand new, we lost most of the food and by the way our dishwasher is not working either. Call two months ago and we was told that we need to pay for the repair, when I was told the the motor has ten years warranty and the error code that is giving is the motor.

I have an LG gas dryer, model# DLG2102W, and it leaks gas dangerously in the middle of a cycle. The gas initial comes on and ignites as it should. I recorded and tested this. At first, on a cool machine, the gas valves opens without igniter, causing it let out a lot of gas. This happened after the first 10 minutes. I turned it off, while the machine was already warmed up, I ran a new dry cycle. The gas ignited as it should, but then when it turned off after it reached a certain temperature, the gas valve opened up after a few minutes without the igniter coming on to light the gas. Instead it just spewed a ton of gas out. This is very bad. I reached out to LG and no response yet. Ill be posting the video on youtube. Heres a guy that had the same problem. **

Bought an LG suite of appliances for the kitchen remodel. Every piece except the microwave has had to be serviced right after the warranty expired. The dishwasher drain stopped functioning, the freezer drawer would not stay on the tracks, and the oven’s control panel got super hot when baking and after a couple of calls to troubleshoot that never fixed it, I tried to run a self-clean and the control panel got so hot it fried the oven completely and it went black and stayed locked. Been waiting two weeks for extended warranty to send out a repair guy. A couple of boxes of parts was mailed to me but still no idea when the repair will take place. Two weeks and counting with no stove/oven is terrible!

Bought an LG fridge from the box store. First one delivered had damage on the door. Delivery driver called and a replacement arrived within 2 weeks. Started having problems and called LG, after 3 LG repairman deemed it unrepairable, LG suddenly claimed it was damaged during shipping! My next step is litigation! DO NOT BUY LG, THEY DONT HONOR THEIR WARRANTY!

We had a 26yrs old Frigidaire 33w s/s fridge, changed to a LG model LRDCS2603S, stainless steel again, what a huge improvement, its deep and still 33 wide, so quite, so much room, cool white LED int. lights. Never a regret!

Purchased a LG top loading washer from Best Buy. Buying experience was positive with quick delivery and setup. After one year, washer has started leaking or rather pouring water out of the bottom of the washer. Additionally, the clothes do not get clean. I purchased the washer to handle larger loads like comforters, but it cant even clean a load of towels. I do not like that the washer decides how much water is needed to clean the clothes.

During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.

We purchased a LFXS30726S French Door Refrigerator Freezer approximately 18 months ago. On October 23, 2017 the refrigerator seemed to be getting warm. Changes to the temperature setting did not improve the issue. We called the LG customer service number on October 24 and walked through a diagnostic process over the phone. LG said a repair would be fully covered under warranty. No cost to the customer. It was determined there was an issue with the sealed system (compressor/evaporator) and would need a certified technician to come out to our home. Received a case reference number: ** and then the mess began. I live in the metro NYC area in CT and no technicians on their approved list wanted to do this repair. LG was unable to get a technician setup that day. Escalated the issue to Joan in their scheduling team (executive services). After five days they found a technician. When this company called, they said LG would only pay $100 and we would owe the balance which could be $800+. We called LG and they indicated it’s a covered repair with an approval number: **. Then, the phone tag began with the service company saying that approval maximizes out at a lesser expense and LG saying its approved. I three way called them both and LG said its approved and service company said not for the right amount. Apparently the fixed fee reimbursement is too low for many companies. Now on my third company --- Akosemi. Lets see what happens. Its November 7 and still not a repaired refrigerator/freezer. Lost all my food. LG makes a poor product with awful service. The whole experience is terrible. Never buy another LG as long as I live.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

I purchased an LG gas range from Best Buy approximately 18 months ago. I have recently discovered the knobs have been well-documented as dangerous and we have had to replace all on our own. This complaint is regarding sparking on burners out of the blue! Sunday evening, my husband and I heard a clicking noise and when I entered the kitchen, the stove burners where sparking! The only way it would stop was to pull the stove out from the wall. Still sparking, it was unplugged and we turned off the gas. LG came out today and has no idea what caused this and doesnt know what to do about it. I was told to call them if it happens again. Thats if we are home and, God forbid, not asleep. This is so dangerous!

We bought an LG LFX31925ST French Door refrigerator in January 2012. It has operated flawlessly. Both my wife and I have frequently commented on what a great purchase this was. We recently observed a periodic error message indicating that a freezer fan was failing. Since I dont expect anything mechanical to run forever, I was happy that the product pointed me to the likely problem with an error message. I was impressed that I was easily able to download owner and repair manuals online, and that part diagrams and the parts themselves were readily available from numerous sources. We ordered the needed part and removing the freezer drawer and replacing the back wall with new sensor and fans was a $100 repair that took 45 minutes at most.We have owned refrigerators in the past that required a new ice maker every year. Our LG ice maker is now more than 5 years old and with daily use still works perfectly. Im sold on LG products. I dont have the receipt anymore, but these are the registration details: Model Number: LFX31925ST. Serial Number: 106KREL0F452. Purchase Date: 01/12/2012.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

I have very very bad experience with LG Refrigerators since from last 3 months compressor broke 2 times and gas pipe leak issue, once lost my food 3 times and made my wood flooring spoiled with the water leakage.They are not willing to replace my food loss or neither replace my fridge with new one. I keep calling customer care and they are denying both of my requests. I am thinking of approaching consumer court now. This is totally not acceptable for new refrigerator of 3 years old. Thanks.

Complaint No. ** dated 18/6/14: We were told that refrigerator will be kept under observation for 3 days by Mr. Sanjeev **. But it was returned back the very same day and we were told that the problem has been rectified. Complaint No. ** dated 30/6/14: Another complaint was lodged by telephone due to the same problem. The above complaint was unanswered and receiving the same problem, another complaint was lodged on 7th July with attached images by email. Again no response from LG. Subsequently emails were sent on 11th July after which complaint was attended by Mr. **, who told us to mail the images again, keeping him in a copy. This was done on 19th July. The complaint is unattended for over 2 years.

***DONT BUY THIS FRIDGE*** We bought our LG french door refrigerator in March 2014. Model number LF33975st. Woke up this morning to ice on the floor, and the dispenser running nonstop. Even after turning off the ice maker, and making sure the dispenser paddle wasnt stuck, it continued to run. I called LG customer service. They cant send anyone until tomorrow. The motor on the door should be completely fried by then!!! Fortunately, I bought the extended warranty from Best Buy, because after reading this site, I am very worried about this $3700 dollar product. For this amount of money, I shouldnt be having any trouble. Especially after 2 months..

Updated on 08/15/2020: Its now 8/15/2020, nearly 10 weeks into the saga of my LG refrigerator. The tech called me on 7/1/20 to say that a refund had been approved. It took until 7/16/20 to get an email with instructions to follow to get the refund. I followed the instructions and used the FedEx label provided on 7/20/20 by putting the form in the FedEx box. I sent emails and texts to the LG customer service contact and their support center on 8/3/20, 8/10/20 & 8/14/20. I also scanned their letter with the label from the unit (which was fedexed on 7/20) and attached it to the last email in the event that they attempt to say they never got it. Still no response. This is now beyond ridiculous. Oh, did I forget to mention the fact that I have ordered a replacement unit, which is from another manufacturer, but due to Covid-19 wont be available for 4 - 8 weeks and I have to pay for the removal of the LG unit?Updated on 07/16/2020: I posted my story up to 7/11/20, and received a response from LG requesting more of my information on 7/13/20, which I provided, but have not heard back. Meanwhile the customer service rep sends text messages without responding to my texts. Apparently they want the model sticker off the fridge, which I sent a photo of, and since their factory tech already physically inspected the sticker, I am not sure why they want me to scrape it off and mail it in. At this point they should come pick up the unit and keep it for themselves and maybe figure out what is wrong with their product. Meanwhile, remember this started with the freezer side not working, their repairs rendered the entire unit out of commission. By the way, did I mention that it is mid-summer, heat wave time of year. Oh, yeah and now that I am shopping for a replacement, I come to find out there are none available for at least 4 - 6 weeks.Original Review: My 3 1/2 year old LG refrigerator side by side model #LSXS26366S began to act up on 6/7/20 when the freezer side stopped working. Called service on 6/8/20 and was told their factory tech would come out on 6/16/20. Received parts boxes delivery during same week. Tech spent 4 hours at my home on 6/16/20. Left me with trash and old parts, said it was fixed. Next morning some up to a unit that didnt work at all, had to throw away food since fridge side now did not work. Tech came back on 6/17, worked 2 hours and said he had to order more parts, which turned out to be the same ones.They arrived on 6/22, he came back out that same day, spent another 4 hours on unit, said it was fixed, give it 24 hours and then it would be good to go. Called tech on 6/24 since once again the unit was not working. More spoiled food. Good thing it was time to replace the unit. He started process of filing report with my proof of purchase and model info. I also called LG customer service and spent 2.5 hours on the phone to file claim. Provided same proof of purchase info. Got call from tech on 7/2/20 that my unit was approved for replacement. Followed up with customer service, another 1.25 hours later was told to submit my info again and would hear back in 7 to 10 business days.I submitted written request for response on 7/7/20 since they do not answer phone calls. Received email written by an semi-illiterate person named Alexuis ** at LG asking for my info all over again. I forwarded photos of proof of purchase and model that from unit. Now told to remove sticker with model info and FedEx to them and wait another 2 weeks for payment. Not sure how a company of this size can be so poorly run and how they have all these built-in delays to basically force you to just go away. Will never purchase another LG product again and warn everyone I know to beware!

Bought LG washer back in March 2014 From Home Depot. It will not clean childrens clothes. It does not have access to scrub dirt out.

DLE1501W - I am getting use to this new dryer but I do have one complaint. It will twist up sheets into a ball. I have to catch it and remove sheets and unwind so they will dry. I have tried a small load as well as a big load and the same thing happens all the time. Otherwise, Im getting use to this new stuff. It doesnt seem to dry as quickly as my old dryer, maybe thats the new HE.

Our LG washing machine exploded and imploded in less than three years. The outside walls of the machine are bent out and the inside components fell to the bottom of the machine. The machine moved 1-2 feet away from the wall and could have hurt our dog and gone through the opposite wall if we were not home. We are on our third case type number to track this situation. The number does not work to upload the sales slip for the third time in their system.Today was my fifth call to LG and I was on hold for 14 minutes to try to resolve the systems issue and have finally given up. LG made us have a service call to have the situation assessed and did not pay for the service. LG was told that there was no way the machine could be fixed and wed sent pictures to prevent the service call. The service person called LG and told them that hes never seen such damage to an LG machine. We are now determining the best approach to resolve this issue particularly with the safety concern. We are also getting rid of LG dryer due to our concerns.

Well my washer (LG wt5001cw) started making a grinding and whining noise after owning if for 2 and half years and come to find out my repairman tells me it cant be fixed and its time for a new one. Really it is not fixable? So if your washer has these issues and its this model number good luck. I also have emailed LG a letter and let them know I wont be spending anymore of my hard earned money on their products. At least they dont make any life saving devices I hope. Please do not buy their products. My repairman said that this is common with their products and they are only made to last about 3 years. He sees it everyday.

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

We bought this washing machine from Pacific Sales in March of 2011. I leave the door opened after washing. I dry the inside after each wash! I clean the filter at least once a week. The water coming from the filter is rancid. There is mold continually growing on the inside of the rim of the tank. The machine smells like mold, even a week after using the sanitize function with vinegar. I have called LG so many times I cant even keep track anymore. Each time they say have you called before? Are you kidding? They know my name and number from the number I dial from but dont know that I have called before? This is the worst service I have ever received. Bottom line.. I will never buy anything from LG ever again.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

LG front load. 6 years old. Very disturbed that washer seals went bad within 5 years and machine leaked. Dryer tumbler wall disintegrated, destroyed clothing. As long as it does not say LG on the cabinet I will consider it. Not buying: Poor quality construction is my number one element. Ive done well with Kenmore, Whirlpool, and Maytag over the years. LG equipment and service after purchase is very poor. I am looking for that rare combination of quality workmanship, efficiency, practicality, durability, and warranty backing at an affordable price. I dont need bells, buzzers, and whistles. I need it to clean and dry my clothes well and in a reasonable amount of time.

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

I purchased the over the range microwave from Best Buy just over a year ago. The microwave stopped working, will not power on. I verified the outlet is good by trying another appliance in it and I even replaced the fuse in the microwave, but still does not work. I called LG, but since it was out of warranty, they said there is nothing they can do and referred me to a local repair shop. The local shop said it would end up costing more than I paid to come out, diagnose, and potentially repair the system. At this point, it seems I have no options left other than buying a brand new microwave. I wasted my money on this LG microwave that barely even lasted one year. Poor quality product and poor customer service.

I got my new French door LG Refrigerator, Model #LFX31925ST/100, in October of 2011, for $2354.90. The ice maker has been replaced at least twice and currently they say the one installed in August needs to be replaced again, it quit in Dec. I have had at least 6 service calls. Not counting the times they couldnt get here and had me pulling the fridge out from wall & unplugging it for several hours and plugging it back in, to eliminate loud knocking noises.This week we finally figured out that even though 8/23/15 they replaced fan grill assembly in the back of deep freeze (new one has some sort of defroster in it) we still have no ice. Last summer the water spout on door stuck in on position and nothing we did would shut it off. It flooded our kitchen before we could get the water shut off. I have thrown out so much food during the past two yrs, it is insane. Finally went and bought thermometer and learned that even though door panel shows refrig. set at 33 temp is 46-48. Freezer varies. Now I have learned it is currently part of a Class Action Law Suit and Im not alone. Im done in and crying Uncle...

The range looked very nice when I first bought it, but the plastic inside the knob broke after a couple of months. There is no easy way to replace the plastic. I just redid my whole kitchen and its embarrassing that now, I have to use a pair of pliers to turn the burners on and off. On top of it, the cover on the oven door is falling apart. Im extremely disappointed. I expected a better quality from LG.

A year after I bought the expensive LG Gas range it started making a constant loud popping sound. According to Sears workman, it is normal. It is called contraction because of the cheap material. I am so afraid this is going to blow up. LG says it is normal but how can I live with this scary noise for the years to come?

Except for one very important aspect, over the past 18 months, I have been pleased with the LG front load washer. It is quiet and cleans well. I do keep the door open when not in use to avoid mold. Problem-1: At the start of each cycle, the solenoid that regulates drawing water is so powerful that its ruining the water pipes throughout my entire home. Problem-2: I’m still trying to find how to contact LG.

We purchased the fridge in 2012 because of the design, and we paid a lot for this fridge. It stopped working on June 10. After spending hours on the phone with LG customer service rep and have them diagnose our fridge via phone, I was given 3 phone numbers. I called these numbers and was told that the compressor is under warranty but I have to pay $499 for cost to install and tax on the compressor. We will never buy anything LG again!

We recently purchased an LG Gas Range. It became apparent early on that there was a serious and significant manufacturing defect with the knobs which could pose a major safety threat to you and your family and home. Basically, if you even lightly brush up against the knobs, they may turn easily in the on position and either ignite a flame unexpectedly or emit gas also unexpectedly. We have had several near misses of people catching on fire and a few gas emissions which last over 30 minutes. I thought once I contacted LG they would immediately take action -- WRONG -- I am absolutely stunned at their response. They told me that they couldnt do anything about it and that I should buy child safety locks for the knobs. My previous gas stove was in the same location for 17 years and NEVER had this problem. We plan to take legal action since several other consumer have experienced the same problem. Shame on LG. They should be put out of business!

Buyer BEWARE! Never knew a dishwasher could have so many problems. Sure wished I checked this website before purchasing. Wont even go into all the details because by now you have read all of the many negative reviews posted before me. Save yourself not only time and money but all the frustrations you will definitely get if you choose this particular appliance. There are many more to choose from so RUN away from this one...even if its free! No joke!

Use the sanitizing cycle every week otherwise the old water in the drain will contaminate your clothes. Not having an agitator is definitely gentle however, the spinning cycle if set on high will shred everything especially towels.

I was so frustrated with my LG Front load Dryer we purchased in 2016 as after about 1.5 years use, the dryer started DESTROYING our clothing. Clothing would catch off the edge of the lint filter ending up in a twisted knot, shredded. I checked online for other people with a similar problem and found someone else experienced what I had. I had my husband take a look and he found a collection of lint stopping the filter going in all the way. He added a cardboard extension to the long narrow vacuum cleaner attachment. (Has to reach down 10 into the narrow channel.) We could not believe the amount of lint was sucked out. PROBLEM WAS SOLVED - filter goes all the way down. Hope LG has fixed this issue in future models.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

After the freezer broke the fault has been diagnosed to a small leak that the technician cant find, He said LG would replace the fridge with new one. After all its only 2 yrs old. Still 3 weeks later and being told by LG for me to call the tech for the report and find out what is happening.... Promised phone calls never returned. LG Lifes grumpy.

The wash always smells mildewy. The white clothes do not get clean. The door hinge looks like it oxidized (its below bleach so I think that its dripping on the hinge somehow). The hinge locked up and now the door doesnt swing open properly and the door no longer seals so theres a leak on the floor all the time.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

I purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. My main board apparently went out... I am stuck without a refrigerator after spending more than 3,000 for it in 2013. Expected would last longer for the amount paid.

We purchased an LG refrigerator, microwave and range about 8 years ago, all stainless steel. I have had nothing but problems with each one. A few days after microwave was installed, little dents started to appear on top panel. When I called customer service about this problem, they told me that it must be my fault that the dents are appearing--really??? The range knobs have melted and stripped, so now I have to use a pliers to turn the stove on or off. They did send replacement knobs the first time it happened. Now when I call again because of this defect, they tell I have to purchase them at the tune of several hundred dollars!! And by the way, the supervisor I spoke to was nasty!! The plastic drawers have cracked in the refrigerator and the sliders to slide drawers back and forth are breaking. My husband has duct-taped the inside where it is breaking. We are so disgusted with LG and their customer service dept. We would never recommend their products or ever, ever purchase another thing from them.

The knobs on my gas range have been replaced twice because they are cheaply made. They have known issues and still LG isnt doing anything about them. There is no point in replacing them because they wont last more than a few months.

After only a year and two months after purchase, our LG dishwasher (LDS4821ST) is obviously having a drain pump issue, and thankfully we purchased the service plan at Home Depot. This washer sucks. It has become noisy, the panel freaks out and sometimes you cannot choose certain wash cycles, and now this drain pump issue. Its a huge piece of **. Follow my advice, since I know people with more expensive washers - get something like a Bosch or, if you really have the cash, a Miele. If you purchase an LG, you will regret it. Oh, and we also have an LG refrigerator, which also sucks. Although there are no real problems yet, it cools unevenly, and even when the unit is set at 36, some zones read 42-44 degrees (I have a digital chefs thermometer), which is in the danger zone for food (40/140 rule).

I bought an LG dryer 4 years ago and have already had it repaired twice. Only once was it under warranty. Now, my dryer was making large clunky sounds as it turned. I called the repair company that was used under the warranty and they came out to look at it. They found the drum to be cracked at the weld. I looked that up on the internet and found several other complaints for the same problem. Well, I immediately called customer service and talked with them. The gentleman I talked to said that he would email me the paperwork so that I could make a claim. Well, the email came in without a claim number which I needed to attach the pictures and original purchase receipt. Well, the email came without a claim number. I emailed them back and was told I needed to call customer service. Two days later, I get a phone call telling me that they wouldn’t cover the cost of a new drum because I already had it replaced. Mind you, this was two weeks after the initial call. Well, needless to say, they refused to reimburse me because I didn’t want to wait for them to send one of their repair people out to look at it so they could charge me another $80.00 just to look at it on top of the $50.00 already paid to another company to find the problem. For supposed to be top-of-the-line appliances, they are nothing but problems. I would not recommend buying any LG appliances whatsoever.

I’d seen the LG refrigerator in the store and thought it was the perfect size. I also liked that the ice maker was in the door and not taking up space inside the refrigerator. So, I bought it. But it just stopped cooling and they sent out a tech about six times to fix it. They ordered all of the parts, repaired all of the parts, and it still wasn’t fixed. This issue has been going on for four months and now, they’re refunding me my check. I called yesterday checking on the status of it and they said it’s with claims. So I should receive my refund next week. All in all, I would not recommend this refrigerator.

The ice maker on this LG refrigerator is cheaply built. It stopped working correctly about 5 years after purchase. Generally we are happy with the performance of this refrigerator. The only issue we see is freezing of items in the refrigerator section even when the temperature is set on one of the lower settings.

Purchased a LG electric range, dishwasher and refrigerator and microwave. My wife and I decided this would be a present for both of us for our 25th wedding anniversary. We decided to get the top of the line stove with the convection stove, black glass top self cleaning range. The oven was blue inside and all the appliances were stainless steel. Within a few months we used the self cleaning feature on the oven and afterwards, the stove digital display showed an error and nothing worked. We called and after a several weeks, we had a service person come and repair the oven. It seemed that an electrical component had burned out. We again after a month or so used the self clean feature and once again display showed an error and once again waited for a repair. The second repairman told it this the same electrical component had burned out. He informed us that it was an LG design flaw which vented the 500 plus degree cleaning temperature vented partially on the circuit board burning it out. He said to avoid this, to not use the self cleaning feature. So this top of the line self cleaning oven had to be hand scraped clean. We have now noticed that the outer door on the oven is starting to fall off. The inner door is in place and the only thing holding the outer door on right now is the handle. Why of course we are out of warranty and now do we pay outrageous service call fees and parts or let it fall the rest of the way apart and trash it? The refrigerator shelves are flimsy and several have cracks and it takes, if you dont use it, approximately 4 days for the ice bin to fill. Its too bad that you can spend a great deal of money on a product and have problems with it several months after making the purchase. My wife is a Real Estate Broker and will make sure no new or homeowners needing appliance to steer clear of LG products.

I have been loading home dishwashers for over sixty years and my LGF7774 is the worst, and I must say, nearly impossible to load effectively. Because it doesn’t seem to be designed for actual dishes, it takes longer to load, as I have to move things around constantly to get them where they will actually get clean. The top rack areas for glasses seems to be slanted wrong and are the wrong width. As a result the glasses often fall over and break as I’m closing the tray. The bottom rack is even more frustrating. Those prongs that flop down to accommodate (what?), pans perhaps, may have seemed like a good idea to some engineer, but in use they plop down whether you want them to or not. The bottom of the lower rack could also use some redesigning. I have many square dishes and have to be over-cautious about seeing that the corners don’t extend downward where they will interfere with the spray arm.The dishes washed appear to be clean, but don’t smell clean. I’m asking the world of manufacturers, “If the user has to rewash things, or wash them before using a machine, how much water and electricity is that saving? And if I cover the food-left-on smell with a scented rinse does that make the dishes cleaner?” In fairness I must add that I just discovered that it has an extra rinse cycle and am at the moment trying that one out.

Purchased an LG LMV1813ST/02 microwave on 26 June 2013 for about $250. This over the stove model stopped heating on 9 Nov 2015. The warranty was 1 year, except magnetron that was 10 years. Contacted LG and went through steps to restart MV. Was then told it needed a tech to repair it. I was given two local authorized LG shops. One did not work on microwaves, and the other wanted a bench charge of $95 plus parts and labor to fix it even though I dismounted it and brought it to their facility! It is almost cheaper to buy another microwave. I equipped my home with all LG products. I hope they did a better job on the washer, dryer, dishwasher, and stove. I am sorry I went with LG.

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!