Purchased a LG stove that I thought was nice. All knobs broke, company sent me others and they broke, no children playing with stove, just cheap plastic knobs, top grates a redlicious to clean and dont even come clean as also the hole top of the stove under the grates. Owned many stoves and own rental houses also and will never buy a LG product again. Customer service told me how to clean everything and it dont work. My cheap basement GE stove cleans and works much better and we use it more. Model number lrg30357st.

Had this LG direct drive 9 kg washing machine for 18 months now and its been a pain, had an engineer out once, called customer services twice lately and after saying someone would get back to me in 48hrs Im still waiting, that was 2 weeks ago! Machine is extremely sensitive, stops midway through a wash saying it has an uneven load when there is a small jacket in it! You also have 2 to drain the tub manually after it stops, all in all I would never recommend anyone buy this machine as its been a nightmare and LG customer services are just as bad???

I purchased Stove LRG30357ST and called about a problem with what seems to be stainless steel knob controls that melted off. Turns out, the knobs are plastic with some type of foil around them. They want 70 dollars each to replace and there are five knobs. We will buy a new stove before we pay 350 to replace knobs with cheaper knobs.Second problem has happened three times in the past two years and 11 months. Somehow, the knob gets turned in the on position either by accidentally knocking it or maybe the knob fully turning the burner into a safe position. We were thinking maybe our body was hitting it when using the above microwave or simply not turning off all the way. Normally, they make a clicking sound when its calling for gas and not lighting. We shook it off as a freak accident the first time. The second time really got our attention and we gave the kids a lesson on what was going on. The third time, we both were working and the kids microwaved some popcorn and must have bumped one of the burners. We have no idea how they could not have smelt the gas odor but it was so scary that we made another call to LG. We hope to here back since we have no choice but to get a safer stove.

This product I paid $854.99 plus taxes and is upsetting to know this washer is done forever. I purchased on May 3, 2012 at Best Buy. I contact Best Buy they cant do anything about it because I dont have the protection plan. Really for a new washer, my grandmas washer is 15 years old and works fine. My husband contact LG they cant do anything about it because the warranty expired within one year of the date of purchase. So we contact Sears for $200. They came over to do the diagnostic so basically the top computer is outdated, running on the wrong setting, needs to be updated and we need to buy the top setting which is $500.00 plus labor work!!! So if we do this means we basically expending $800.00 if you do the math. DONT BUY LG.

I am just disappointed that my fridge is so new yet had these problems. We were out of our main fridge for a week. First the compressor was replaced and then it still wasnt working. Luckily the LG technician was fantastic and was back ASAP and found a leak, which he fixed and so far so good.

We had an LG refrigerator installed in our home in late 2018. It quit working this past Sunday. I have spent at least 5 hours on the phone so far with no help at all. At the time of this writing I am on the phone for an hour and still on hold. I have called all of the companies on the LG service and they refuse to handle any calls with LG-Lousy Garbage, as LG has not been paying them. LG told me to call any appliance service and see if they would come and fix it???? I am ready to eat the $2300.00 and get this garbage out of my house. If I could give a minus in their rating, it would be negative 100. Whatever you do, read all of the bad reviews and buy a dependable appliance. I know I will get an automated response from Lousy Garbage. Lowes is trying to get me a return from LG. I am not holding my breath. I would be dead before this attempt to resolve this issue is dealt with. BUYERS BEWARE- Joe **

No one works on them hardly, read below... Not good experience... On 1/16/2018 my refrigerator stopped cooling & freezing. (Linear Compressor Unit), Model LFXS24623S, purchased for (note, compressor under 10 year warranty). My problems started in in mid-January 2018. I made the call to LG. There is a very good chance that the refrigerator has a compressor issue based on the symptoms per tech support. Tech support provided me with (4) certified LG service companies to call to schedule a service visit. Out of the four companies none of them would take the job. One was out of range, two did not work on the linear compressors and the other was not working with LG at this time.Summary of the long story: Calls to LG tech support were in excess of 15 and multiple to the service companies. Issues: every call to tech support I had to repeat the entire explanation of what happened, seems that the support group does not read all of the CNN# notes. Frustrating time after time. I had to tell the LG support group who could not work on my unit, who already came, who was out of range, etc… Support does not have direct contact with the LG certified companies to get direct feedback to the consumer (me). Support works with your service contract company to place a work order, consumer is not involved. Caused confusion many times.Many delays with parts coming from LG for first service call, caused many delays. Received (3) case numbers **. Should only have one to have all of the notes/history under one case number? Received (2) RNN numbers **. Received (1) APN number **. 3/15/2018 a certified LG service company (Broadway Sales) final took the job from 1 ½ hours away. After review the LC internal compressor unit has a hole that in “not” repairable. Broadway reported back to LG. Another call to LG for a follow up, LG informed me due to the severity they had to have a second certified company verify the issue. Keep in (8) weeks have passed. One – LG barely found a company to service the unit, Second- (8) weeks has passed. Still not fixed working on (12) weeks... 4/4/2018.

Purchased from Home Depot on 8/6/2016. Have had problem of ice forming in freezer from the beginning. Have purchase 5 year extended warranty. To date, have had following work orders from Home Depot: ** 4/18/18, ** 9/27/18, ** 3/19/19, ** 4/22/19, ** 5/19/19 and they cannot fix problem. LG Work orders ** 6/3/19 and ** 6/24/19. Same problem still exists. Home Depot is supposed to replace unit if they cannot fix it after three attempts to correct problem, but now seem to be getting the run-around from them. Can LG help me on this matter?

My LG Washer is only 3 1/2 years old. At the spin cycle, it makes very, very loud noise. The repairman spent 2 full days repairing it and replacing the spyder drive, 2 bearings and a bearing seal. He said that we used too much soap????? We paid 1/2 as much as it cost new!!! I will NEVER buy another LG washer again and hope that no one else will ever also!!!

Came recommended by family member to begin with. We liked the fridge size the most. A lot of room for veggies and other daily things we eat. The brand itself received a lot of good marks when my wife research it online before making the purchase. Customer service has been outstanding with this fridge. We made a great choice. Has ice maker with cubes or crushed ice. Everything fresh and cold, space for eggs and produce. Able to hold milk in the door. Doors fit salad dressing and the smaller bottle that need to be refrigerated. Freezer a little small seems like hard to put larger items in the freezer one or maybe 2 larger meat items. Small drawer can hold vegetables and popsicle ice cream bars but its a little small.

Since the first week I had LG, it made my clothes smell. Despite calling LG, and having a service company come out, the smell wont go away. I have a sick person with cancer, and they cannot lay on the sheets, because it makes them nauseous. I have to take the wash to my sons house. This is totally unacceptable. I have allergies, and the smell is giving me headaches. LG needs to take this machine back, because there is something gravely wrong. The reason is it does not empty all the water out, and sits in the machine. The water gets smelly, and goes into the clothes. To sit on the floor and empty the water after each wash, is unacceptable. Bleaching and numerous cleaning doesnt help, as long as it holds at least a gallon of water all the time. Please recall the LG front load model WM042HW/01. According to LG, this is normal, and are trying to say it is the soap/detergent that is the problem. This is not so. It is a water problem that always remains in the machine getting musty.

Its a modern washer with all the bells & whistles I could ever possibly use. It seems to be quality built & runs quietly. We previously had the older model of the same washer which we used daily for over 5 years with no problems & the new washer is an upgrade.a

I have had nothing but problems with our LG Waveforce top load washing machine. Since day one, it has been unbalanced in almost every single load. It doesnt matter if its a small load, normal size or large load. It is always unbalanced. Because of this issue, the machine tries to fix itself, which ends up using 2-3 times the amount of water just trying to get it balanced. So, when you buy this unit thinking you will save money of your water bill and that its energy efficient, think again. The 45-minute load ends up taking 2 hours and 3 times the water. Another issue I have had is the pulsator. It just pops off the bottom of the drum in the spin cycle. We have had to fix it multiple times and now is unfixable. We will either need to replace the whole inner part or buy a new washer. I have called LG multiple times with no help at all whatsoever. I wish I could go back to my old Kenmore washing machine that lasted 15 years with no problems at all.

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

I do like my LG electric stove. I have the convection oven as well as regular baking. Cleaning the oven has been easy with just water. The top also cleans well. I use Windex and a razor blade. I have had about 4 years and is an awesome product!!

I bought LG range LSE4611 costing me over $1400 dollars. Not even done paying payments on it. It melted away like plastic on fire. We had a pot of water on it. Somehow the heating element malfunctioned and melt the glass top. It seems as this range has no safeties. Don’t waste your money on this brand.

I have had my top loading machine for 4 months... 2 of those months my machine has been out of commission. The agitator plate comes off completely!!! The machine stops. After 3.5 weeks of trying to get a repair person out (since LG has the absolute hands down worst customer service on planet earth... And they are located in the Philippines and are difficult to work with). Finally the repair person comes out and glues, yes glues the agitator back in place. We wait 2 days for the glue to set. Then do 2 loads and the thing flies off again!!! Now the next repair person tells me they have to order a new transmission!! WTF??! I am marching into Sears today to demand a new machine. Buy anything at all, but do not purchase an LG product. Disgraceful company on all accounts!!!

At Thanksgiving our LG refrigerator and freezer stopped working. We bought it new a few years ago and loved its design and size. It was a lot of money for us but we splurged. We called the company we bought it from and they told us to call LG service direct. We could not get any response when calling LG so just decided to get a tech to look at it. Took him a week to get back to us because of the holidays. He told us the sealed freon system was broken and the compressor was toast and he could not do the repair. He charged us for the visit and left. He said it would cost a lot of money to fix - So we tried to contact another service company to fix it. The only one we could find to work on our fridge is a couple of hours away and we have to take the refrigerator to them. It is very heavy and taking it down a flight of stairs is pretty scary and we really dont want to transport it. We called LG again trying to get a service tech to come out to our home to fix it but cant get through to anyone. At this point we are probably going to buy another brand as we have been without a fridge for weeks. If LG wants our business please answer your phones!

Received a replacement compressor, but it was the wrong part. Had to contact customer service to let them know on Aug 12th. They asked for a picture of the serial tag, which I sent that same day. They replied Aug 14th, saying they were checking with their parts dept. I contacted them Aug 16 asking for an update, and again on Aug 22, to which they replied that they would be happy to look into this for you.On Aug 27, I got a message saying that the part should arrive that day. The tech we hired came 2 days later to install. So... after 2 months of living out of a cooler, we had our refrigerator back. As I said in my original review, the refrigerator is perfect for us, I love it. Unfortunately, I wouldnt buy another LG product, ever. If they start giving them away for free, Id be in line, but, nope. Not spending any money on their products. I still stand by the one star rating.

The pedestal washer catches fabrics and causes damage. The front load washer is loud - with just 5 t-shirts and 1 beach towel seem to stress the machine. When the cycle gets to rinse/spin it produces loud thuds and disturbing noise. The dryer drum is bent, or warped, it has a raised hard plastic that hooks and drags clothing items while the machine is in dry cycle thereby causing threads to pull away from the garments. It has only been 6 months since purchasing the washer and dryer and the extensive damage is deeply disturbing and unacceptable. Meanwhile the company we purchased from is making every effort to avoid responsibility/accountability or remedial action.

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

4 years of cursing and babysitting each rinse cycle. Maybe every 5th load was completed without filling over and over to re-balance. FINALLY problem solved and throwing it out. No more LG anything. Oh happy day!

I purchased an LG French door refrigerator a few years ago. Within a few months, all the plastic inside began to crack. It isnt from abuse. Its not from cleaning with harsh chemicals. Every piece of plastic in the top refrigerator is broken - those on the doors and those holding the glass shelves. The freezer drawers are held on the track with duct tape as the freezer inside is all cracked too. The egg holder is completely cracked also. Looks like dry rot. The parts that allow the drawers to pull in and out also fell apart and/or cracked. I am waiting for the plastic holding the bottom glass shelve which goes along the entire width of the fridge to finish cracking so far this one has a hairline crack.I wrote back and forth to LG who did nothing but tell me they would elevate my complaint higher - but I think they meant lower - as into the trash. It has been 4 months since I gave them my serial number to move the complaint along as they said right away. My entire refrigerator is held together with duct tape. Lucky me that duct tape comes in white now. This is a crime that this company gets away with this. There should be a class action lawsuit. I work hard for my money and this is just unacceptable.

Bought a LG topload washer and dryer on Feb 21, 2014, on March 21, 2015 the circuit board fried. I contacted LG and they had given me the extended warranty, so kudos for them for that. From there the bottom drops out. For over a week they said that no repair shop would come and fix it because I lived too far out, I looked them up and there were two within 10 miles of me. Finally I asked them what address they had, for some reason they had an address that we hadnt lived at in over 7 years. Got that fixed and a week later the repair guy shown up for 10 minutes to tell me that the board is fried and they will have to order one. So they order it and they deliver the wrong part, he calls LG and orders again, explains to them what he needs. They send exactly the same part, so he opens a claim. That was over two weeks ago, I have called them at least 3 times a week only to be told that they have to order the part, but they cant tell me when they will get it. They have put me on hold for over 30 minutes, hung up on me while I was explaining to them what was going on. It has been a nightmare, just got off the phone with LG and the guy was very nice and apologetic, and said he will escalate it, but I have been told that several times. We now have a $900.00 paper weight sitting in our laundry room and LG has been no help. They gave us the extended warranty, but it is looking like that was just to appease us as they cannot tell me when it might get fixed. Never buy LG again. Have no idea where to go from here, but wait more.

I have been without a refrigerator for 2 months. We live in the KC metro area and there are only 3 repair companies certified by LG. It took them weeks to come out as they were booked and then we had to order 2 parts of which both have been back ordered. Maybe I am spoiled but 2 months without a refrigerator is a long time. I called customer care and indicated I think they have a supply vs demand issue. Obviously they have a bad product if you cannot keep the parts in stock to repair. I also have a dishwasher, washer and dryer by LG. The dishwasher is awful and so far the washer/dryer have been fine. I need to find a new brand before we update our kitchen! Based upon repair time alone they are not worth it!

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

The motherboard on our 3-door French door style LG - LFX25960ST heated up, melted the plastic housing, and almost started a fire. Thank goodness I was home when it happened. The repairman said the he has had numerous complaints about the LG, and that this should not have happened. I am going to try to get LG to assume some responsibility, but after seeing the comments below I am not optimistic.

I really like LG products. Ive never had any bad experiences with them. They are dependable and reason I priced and Ive owned several appliances and electronics made by LG. Of course more room on the inside or make the best of the size with shelves and drawers is always good. I chose LG because of the color and the interior of the cooler part and of the freezer part and Ive been very satisfied. I am very pleased with my LG.

I am retired and live with my dog, so I bought the smaller, narrow LG Refrigerator, with freezer on the bottom. It doesnt look big but it holds a good amount. I love the drawers in the freezer, no more losing things!!! And the veg. drawer works better than any Ive had before.

We had a kitchen remodel in November 2009, we purchased all LG appliances. My LG convection oven has been serviced 3 times for the same exact problem. Error: F-9, the thermostat will not heat the oven. Obviously there is a problem with the oven and it should be replaced. The model cost over $1800.00, and I thought that LG stood behind their product. The oven (wall unit) is just 2 years old. I also have an LG dishwasher, which was serviced because the motor went out the first year.

Our fridge failed completely after just over a year. While LGs customer service has been polite and pleasant, they have done nothing to help. We are now without a working fridge for a week so far, with no end in sight. Weve already had one no-show repair appointment, followed by me calling twice a day for the remainder of the week. Despite an escalation to a manager, I still received nothing but empty promises. I finally convinced a customer service rep to just give me the contact info for the authorized technician and guess what - it will be almost another week before they can get out.Further escalation to the Executive Service team has been no better, with them finding a closer-in appointment and then having it disappear from the system seconds later. I am now waiting for a call back, in which I fully expect to be told sorry very nicely and expect nothing to be done. I would like a refund at this point, Ill take my $3000 and buy a better made fridge from someone else.

The LG front loader leaks and its not a year old. It also has a bad odor... before you load your clothes you have to run empty washer with detergent or your items with stink - really bad. LG ice maker on refrigerator Jams every day. Its a pain in the butt... should have kept my Maytag appliances. They gave me no problems. I wanted to upgrade and remodel home... very bad idea. I hate these LG junk. Spent over 6 grand for all my upgrades... which in fact was a downgrade. Refrigerator, stove, dishwasher, over the range microwave, front loaders washer and dryers with pedestal. Dont waste your money on LG... Ugh.

I love this machine. It is perfect in every way. It has all the cycles, gets my clothes clean and has a signal when its done. It also has a huge capacity, and handles blankets and dogbeds, no problem.

This dishwasher takes 2 hours to run a cycle! With a 2 hour cycle, you would expect spotless dishes. What a joke. I never have dishes that come clean in this dishwasher. The spaces between the tines are poorly spaced so that I am forced to use every other space or the dishes rest against one another. It holds about 1/2 the dishes that my old Kenmore held and doesnt get the dishes clean at all. This is the worst dishwasher I have ever owned. I have tried everything to get it to clean better. I run dishwasher cleaner through it all the time. I turned my hot water heater up to scalding to try to improve its performance. I have used pre-treater, rinse aid, different detergents, etc. It is just plain awful! I wish I had read these reviews before I bought this piece of junk. Never again! Im going back to Kenmore.

I had to get this microwave because it was the only silver microwave of its size for my mini kitchen. I read reviews before I purchased that said it was an average microwave. That is exactly what it is. Its very loud and has very basic features but it matches my kitchen and looks good.

Purchased special order fridge 8/9/14 for $3,500. First we had a leaky water dispenser. Then, the compressor went a year ago. Now, once again, all of my food is sitting in coolers. Keep getting error code rf. Fridge wont cool, freezer kind of works. LG told me to let fridge thaw and dry. Did that, but still have the problem. I thought I purchased a high end, quality product. No help. Model LFX25991ST/06. Serial 407KRPVKQ168.

Puchased LG Washer (top loader) in May 2018, had it delivered & set up, and got NO instruction on how to use the item. It tears rugs, uses too little water, wastes water, does not clean clothes, and I am told to not wash heavy items, then again not to wash light items. No response from LG even after unknowledgeable repair visit, and Home Depot (Seller) will not return calls. Worst washer on the marked, for sure.

We have a client that has an LG wf-t1050tp. The outer drum got damaged and needs replacement; unfortunately, LG does not carry this part. Can someone please advise me if there is a substitute that we can use? The washing machine is in a very good condition and the client wants it repaired.

I will NEVER buy any LG appliance again. The top-loading HE washer I bought at HHGregg in August of 2012 (Model WT5170HV) has been nothing but a disappointment. LG customer service is terrible! They blame the owner for any problems. Apparently, quality means nothing to them. The area around the bleach dispenser rusted when it was two years old. They did replace the top but when the service tech arrived he just laughed. I do a lot of this, he said with a smile. Your new top will do the same thing in a year or two. Gee, what a vote of confidence. I purchased an extended service plan and Im glad I did. The washer controls do not work. Two new system boards are on order. The repairman told me that without the warranty it would be an expensive repair. He noticed the rust and told me I needed to call LG and get an APM# so the top can be replaced. Just waiting on the new system boards and taking my laundry to the laundromat. Now, just two years later the rust is back but now it is even worse. The washer is rusting around the bleach dispenser and the entire top of the lid opening. Rust is falling into the wash. I phoned LG and was told that they only replace the top once. I must be getting water and bleach on the metal and that I should be wiping it every time I complete a wash. I told the customer service advisor that this was impossible since the rust was under the top. I got nowhere with them and was advised I could get it replaced at my expense. Do you want rust on your clothes? Really? Then why does use water and bleach! Is no liquid is ever supposed to touch it? LG told me the rust is just a cosmetic issue.After owning this washer a little over three years, it breaks! I cannot use it at all! I paid a large amount of money for this machine thinking I was buying the best Top of the Line. What a joke! Serviceman told me after he repairs it I will be lucky to get five years; the average lifespan of this washer. The washer displays proudly on the front a 10-year warranty, but it only covers the motor. I will NEVER PURCHASE another LG product. Buyer beware LG. Do yourself a favor. Buy an inexpensive machine without all the bells and whistle. You will be much better off. The service tech offered that advice.

In general I would rank my LG dutch door bottom freezer better than some other brands and comparable to the best brands. I would have no hesitation to purchase an identical model in the future and suggest that those needing a replacement refrigerator consider LG when considering the various manufacturers.

I purchased a Blast Chill LG refrigerator/freezer in March 2013, paid $3,700 for it. Of course the warranty has expired. A week ago, my ice maker stopped working & the refrigerator started freezing my produce. I called LG & was told to adjust the settings. The ice maker still did not work but the freezing stopped. Over the weekend (on a Saturday), my refrigerator was not cooling properly & the food in the top drawer of the freezer was melting. I called LG repair & was told that someone would come to my home on Monday between 1-5 pm but would call with a 2 hour window. They assured me that they had diagnosed the problem (my refrigerator has a system that they can use to diagnose using my cell phone). They assured me that the repairman would have all the parts with him and the cost would be $225 flat rate for parts and service.At 3:34 pm, I called LG to let them know I had not heard from anyone and they told me that they would text their repairman. An hour later, I still had not heard & called back. They again texted the repairman. Within 5 minutes, I received a call & was told that he was 20 minutes from my home. The repairman arrived and spent less than 10 minutes, all the while speaking to someone on the phone who was directing him on the review of the refrigerator. He told me that he had to order a part, a Grill Fan Assembly, and that he did not have the part available on the truck. He told me that the customer service operators were overseas and had no idea what they were doing. He told me he would squeeze me in the following day for the repair between 1-5 pm.At 3:45 pm, I sent him a text using the number he called me with the day before. No callback. I texted the number again at 4:45 pm. No return. I called LG who told me they would text him. I got a call within 5 minutes & the tech told me he would be at my home in 18 minutes. He arrived and changed the Grill Fan Assembly (while in and out of his truck talking on the phone) and left about 6:30 pm telling me that the refrigerator should start cooling. Needless to say, I woke up this morning and the food in the freezer is all defrosted, and the refrigerator/freezer is warmer today than yesterday, and the defrosted food is leaking all over the floor.I called LG repair this morning & spoke to someone in India (same as the first two times I called), who told me that the best they could do would be to send someone out on Friday or Saturday, 3 days from now. When I asked to speak to a supervisor, I was told that no one was available & that I could check the website for new available times for repair. I have now called a local repair tech and they have assured me that they will be out this morning to assist me with this problem. I would rather pay more to have the problem fixed correctly than to deal with LG. My entire kitchen is KitchenAid except for the refrigerator, I liked the LG better when I was looking for new appliances. WHAT A MISTAKE!

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

About 3 years ago I purchased an LG dishwasher Model LDP6797ST. I was very happy with it at first until about 1 year and a couple of months. One day a received the error message AE. At the time I did not know what it stand for. I contacted LG and to their credit they sent a technician to repair the unit. What he did that day is replaced a circuit board at the door and the machine was working. And now 2 years later after the repair I received the same AE error message. The thing is that error message according to LG is a water leak. I called a repairman who confirm I have a leak coming from the drain pump. It would cost about $600 to fix. In his word I better off buying a new dishwasher. I paid good money for that dishwasher (about $700) and it only last 3 yrs. I am not sure I will ever buy an LG appliance again. I am now again looking for dishwasher. Very disappointed.

LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

I purchased this microwave on Amazon a little over 2 years ago. The plastic tabs that hold the glass in place randomly broke one day while not even in use. LG does not care because the warranty is only for 1 year. They want to sell me a replacement door for $115 for a $250 microwave. There is no way the door costs this much. I refuse to buy anything else LG.

I have been loading home dishwashers for over sixty years and my LGF7774 is the worst, and I must say, nearly impossible to load effectively. Because it doesn’t seem to be designed for actual dishes, it takes longer to load, as I have to move things around constantly to get them where they will actually get clean. The top rack areas for glasses seems to be slanted wrong and are the wrong width. As a result the glasses often fall over and break as I’m closing the tray. The bottom rack is even more frustrating. Those prongs that flop down to accommodate (what?), pans perhaps, may have seemed like a good idea to some engineer, but in use they plop down whether you want them to or not. The bottom of the lower rack could also use some redesigning. I have many square dishes and have to be over-cautious about seeing that the corners don’t extend downward where they will interfere with the spray arm.The dishes washed appear to be clean, but don’t smell clean. I’m asking the world of manufacturers, “If the user has to rewash things, or wash them before using a machine, how much water and electricity is that saving? And if I cover the food-left-on smell with a scented rinse does that make the dishes cleaner?” In fairness I must add that I just discovered that it has an extra rinse cycle and am at the moment trying that one out.

I spent two ** days trying to find out what the codes from my LG LMX28988st refrigerator were trying to say. This fridge I bought From Sears for $2500 3 years ago stopped being cold. I called LG & Sears tech support asking for a service manual, both were less than helpful. I finally found a service manual on a blog link, it was so easy to find out the blinking code said the circuit board and the compressor needed replaced on my 3 year old fridge. (My parents fridge is over 20 yrs old still works.) So I guess dont buy LG or from Sears. I’m ** I wasted all that time talking to useless customer service and getting ** by them without any help.

We purchased an LG large capacity washer and dryer set 4 years ago. A few months ago, we noticed the so common thump, thump, thump. I looked inside the dryer and noticed the crack in the rear weld of the drum. I contacted LG. It took numerous calls over 3 weeks before I finally got someone who admitted that the drum had a 5 year warranty because of all the broken welds. Why wasnt this recalled? Why in the hell did it take me 3 weeks before someone owned up to this P.O.S. They put me in touch with Tanstel electronics for the repair. Tanstel tells me they will have to order the drum and will call me when it gets in. They say it should be in in about 2 weeks. 3 weeks later, I call Tanstel and am told, Yeah, the drum is sitting here, been here for a while, when do you want us to come out? Are you kidding me, why didnt they call me when it came in???? Tanstel comes out to do the repair, costs $150. The next load we put in, we notice that if the machine says it is finished in 5 minutes. It keeps on doing this. Apparently, when they replaced the drum, they damaged the sensor that tells the machine when the load is dry. Tanstel comes out again, repairs the sensor and leaves. The sensor still isnt quite right but is better than before. It is now a month later, and my drum doesnt turn anymore. I can hear the motor turning and can smell the rubber band that is supposed to turn the drum burning. I have had it!! I will never purchase another LG item again. Please learn from all the complaints on this board. LG doesnt care about customer service! LG doesnt care about repeat business!

On 2/18, we purchased an LG refrigerator, oven, microwave and dishwasher. After installing all of the listed appliances, everything appears to be working fine except for the dishwasher. The rinse cycle contains to display an LE error code. We contacted LG immediately after receiving the code and we were told that the LE code indicates that we need a new motor. I am really unclear as to how a brand new machine that has never been used needs a new motor! LG has been awful with responding to our repair needs. As of today, we still have not received the motor repair that we have asked for. They keep stating that they are going to send someone out, but no one has come out as of yet. Please help!

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

Model LSXS26466D/02. Love the refrigerator if it would make ice. Purchased Feb 9, 2018 and ice maker failed Jun 5, 2018. Still not making ice and LG customer service just keeps stalling. I have provided a local service company who repairs LG refrigerators, however LG wants to send a service firm that will not answer phone calls. I have contacted the BBB, PA Atty. Gen office, even Home Depot where I purchased. The customer service support from LG is one of the worst in the business.

Our Lg electric range knobs Model number LTE4815BD are on the front of the range and if you barely bump or brush by them they turn on. We’ve had pizza boxes burn, our wooden oven top cover and other items. My son is scared to death (he is a firefighter) and said this range is going to burn our house down. We literally can have nothing on top because if there is it will catch on fire with the slightest bump of the knob.

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

Lg microwave model # lcrt2010st - Stopped heating 1 yr. after purchase date. Call customer service and it was like calling a bush in my front yard.. No help at all. Miraculously stopped working 1 year after purchase. NEVER BUYING LG ANYTHING AGAIN!!!

Purchased an LG LMV1813ST/02 microwave on 26 June 2013 for about $250. This over the stove model stopped heating on 9 Nov 2015. The warranty was 1 year, except magnetron that was 10 years. Contacted LG and went through steps to restart MV. Was then told it needed a tech to repair it. I was given two local authorized LG shops. One did not work on microwaves, and the other wanted a bench charge of $95 plus parts and labor to fix it even though I dismounted it and brought it to their facility! It is almost cheaper to buy another microwave. I equipped my home with all LG products. I hope they did a better job on the washer, dryer, dishwasher, and stove. I am sorry I went with LG.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

Very nice fridge, all the looks and gadgets that we (my wife) wanted. But after 3 years the compressor died and LG was a nightmare to deal with. It took ~5 months of tech visits after it completely died but they never fixed it 100%. Despite the 10 year warranty, they just said sorry and offered me to either (1) deal with it or (2) take a check for half the price I paid for it 3 years earlier and void the remaining warranty. So overall were looking for a new fridge now. My advice is DO NOT buy this fridge unless you also are buying a 5+ year warranty through an independent company (big box store) who will back it up, because LG will not.

A few months after getting the range, the knobs started breaking. Like a good homeowner, I started repairing them, with epoxy, then tape reinforcement with epoxy and finally... after a while, I just couldnt repair them anymore. The design and materials are just plain wrong! Im a mechanical engineer and I can clearly see the design and choice of materials is faulty. I called LG and after an hour of conversation, they sent me out a complimentary set of replacement knobs, free of charge/ONE TIME DEAL. Well, those broke within 3 months. I called them back, and after being on hold for 45 minutes, the supervisor said, There is no point in continuing this conversation. We will not do anything about the breaking knobs and hung up. This is very frustrating. There has to be a recourse on this. How can we hold them accountable for selling a faulty product? Arent there consumer protection agencies specifically to protect us from irresponsible businesses such as LG?

Went to Lowes where I bought my LG refrigerator to buy a replacement filter and they said everybody was out of the water filter I needed. Sick of this, they told me the same story last year. They ended up giving me one of their filters from a demo on their floor after I insisted they do so. Im telling everybody NOT to buy LG cause of this problem. Model No. LFX31925ST/06 is the LG Refrigerator I have. This really sucks. If I had know this fact about LG not being able to replace filters for their refrigerator in a timely manner I would have never bought one. Like I said, Im spreading the news that LG cant replace your water filters.

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

Bought a brand new stacking washer/ dryer set in March of 2018. Loved the features and functions, and it ran smooth and quiet. By January 2019, the door hinge had seized, and we noticed dried soapy residue under the left side of the machine. Had to argue with LG to replace hinge under warranty, and they tried to charge me to un-stack the unit. The tech said that we should be more careful loading soap into the tray, and that dripping soap gets on the hinges and eats the metal. Seems like a pretty big problem for a washing machine where the dispenser tray is right above the door hinge.By April, the latch had also failed, but was out of warranty. Fortunately I had purchased an extended warranty. They also tried to hit me for $150 to un-stack the unit. Now here we are in June 2019, with a seized hinge again! Door wont fully open or close, and now the door leaks when a cycle is run. However, the unit is also leaking from inside the soap apparatus somewhere inside the machine. The entire leg, face plate, and the inside of the machine is rusting below the soap tray. This probably caused the first hinge issue.Warranty company says it is a pre-existing condition and will not cover corrosion and rust related issues as that should be by the manufacturer. LG says its not their problem, and only offer a 90 day warranty on first hinge replacement, which is expired. I am now on the hook for the entire repair, which is yet to be determined (since I have to pay for someone to even come out and tell me what is wrong). Not even a year into it, and this thing is a piece of garbage. With the two units, tax, delivery, installation, extended warranty, new floor pan, etc., I spent $2000.00 on this set, and all of that is completely worthless when you have a problem with it.

LG service lacks timeliness. I bought an LG French door refrigerator which we put in service three years ago (in 2015). Since that time we have had the circulation fan replaced in 2017 and the compressor failed in 2018. We have now been waiting for three weeks to have the compressor replaced and it appears we will be yet a fourth week before we have a technician here to perform that work. Took 2 weeks to get the tech out to diagnose and order the parts needed, another week to get the part and set up another appointment, then the appoint was cancelled because a plastic part I could snap on myself was not yet on hand. Like I said: Now looking to be 4 weeks (maybe) before I once again have another functioning refrigerator. NOT HAPPY!

2 and 1/2 years old and dead - Bad sealed system. Leaking Freon. How much to repair. Don’t bother says serviceman. Will cost as much as new fridge. Not happy at all. Last Kenmore lasted 15 years. Why is Home Depot selling this junk?

My refrigerator (LSXS22423) a side by side is 2 years and 3 months old. Wasnt making ice Sunday and by Monday everything in freezer was thawed. The compressor is shot!! Really... 2 years??? I was told by a person who SELLS LG refrigerators that he wouldnt recommend them to anyone. Their compressors are known to die after about 2 years... Really?? He said even if you wanted to repair it they would use the same compressor model that failed and since so many of them are failing we are looking at a 3 to 4 month wait-list... Really?? I bought a whole new LG kitchen 2 years ago. My fault I did not read the reviews first. Totally my fault, but when you pay $1700 for a fridge you expect more than two years out of it. I had a GE before and had it for 18 years. Still worked when I bought my precious LG. I am a senior who has to watch his money and this situation just makes me sick. I dont deserve this nor do any of the other LG customers who have been screwed. Where is the Quality Control?? It is a crime and you should be ashamed. 2 years... REALLY?? Yeah, really!!!

I purchased the set of washer and dryer last year from Sears but I have been regret to change my old Whirlpool set that I had it over 15 years. I only decided to change them because of water consuming. Other than this both were working perfect. I have two football player teens at home and I have to do laundry almost every day but most of the time the clothes are coming out smelly and I have to rewash them and using more electricity and water. I wish I could have my old one again.

Our LG dishwasher has a odor coming from the inside after a wash cycle after the dishes are removed and it is empty for several hours. Have tried pouring water in the bottom and pumping it out operating the pump by pressing the on button, normal then normal and power scrub together to pump water out of bottom. Tried wiping it down after a cycle, no help, poor design, wish I had never purchased this unit. My friend has the same unit with the same problems, will not dry dishes, odors, is this really a safe dishwasher to use. If it has a odor that means it is not getting hot enough to sanitize the dishes.

This refrigerator performed well the first 15 months however I noticed that the freezer was not freezing properly. I had purchased a service repair warranty with my Home Depot purchase and I thought no worries. I have been waiting since March 21 for repairs. After 3 visits and numerous repair calls with executive service persons Sandy, Gel, Willie and Shay I am still waiting to learn when my refrigerator will be working. Ask the merchant before you purchase how repairs are handled. Ask questions when you purchase a service policy as to what justifies replacing the item. A refrigerator is a necessary item in the kitchen and I feel that waiting more than one month for a repair is horrible.

We purchased a brand new LG Refrigerator LFX33975 fall of 2013 prior to moving into our new home. In less than a year 1/2, we noticed the bottom of the left side door beginning to rust on the bottom side. Directly below the ICE/WATER dispenser due to a manufacturers leaking problem. We called LGs warranty department and they sent an LG specialist to come out and take a look at our complaint. He determined that there was a leak caused by the ice and water dispenser. The leak was due to a manufacturers default. Because the dispenser should have never leaked out into the bottom of the door frame which caused the rust. The LG specialist said he would have to order a new door and a new ice maker that were shipped directly to our home. He then called to find out if both parts had been delivered and we told him yes. We then arranged an appointment for him to come out and replace these parts. Now they want us to be responsible for the repair cost of $224.70 that they should have come out and repaired at their cost. We are even being harassed by a collection agency which even sent us a letter demanding payment. Such an expensive fridge should not have this problem especially being just over one year of owning this fridge. I am sure that there are many disappointed customers dealing with the same manufacturers defect. They deserve to have a class action suit put on them. If LG is harassing us like this I can just imagine how awful they are to others. I will never again buy any LG products in the future!!! WE ARE NOT PAYING FOR THEIR MISTAKE!!!

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!

Placed 1/2 load of towels in washer, started machine, then went shopping. Upon return washer door was open, water was pouring out of the door, and the towels were all over the floor. Apparently, this happened soon after we left because the washroom was flooded, the hallway was flooded, the bedroom was flooded, and the basement had the equivalent of an inch of water everywhere, it had even streamed into the garage through the wall from the washroom. After calling LG we were told the machine was out of warranty and to call an LG repairman. He was not available for two weeks. After performing extensive diagnostics in conjunction with LG tech support, he was advised that the machine checked out in all respects, but that LG recommended replacing the main board and both inlet valves at a cost for parts of over $500 plus labor. We could use the machine, but recommended that we not leave the house. We have had a number of repairs to the machine for the door not locking and have expensive switches replaced. Over $500 in repairs in the first two years. Now the machine is 4 years old and they want more money (see above) for repairs. Consumer Reports currently rates LG as the top front loader. We cannot understand how this can be an honest report, because our experience with these products and with LG has been abysmal. We noticed that on searching for LG washer problems, we came across three other reports under Consumer Reviews describing exactly our problem. LG told its repairman they had no other reports of such a problem, which obviously was a direct lie since we found three on our first search. Our order number on this machine from Home Depot is ** It was paid for on 6/22/11, and delivered on 6/28/11.

I purchased an LG refrigerator double door, bottom freezer ice maker and its non working after only 6 months and have called repeatedly for service... its under warranty. They first sent someone out that doesnt even work on refrigerators and now going into week 3 saying they will call in 2 business days to schedule. And the more I called its now 3 to 5 business days just to get an appointment set which hasnt happened yet! Ive thrown out hundreds of dollars in food! I never have bought LG in the past. Always stuck with Samsung and I should have not ever switched brands... lesson learned. I feel like since they cant get a service person out here a full replacement should be in order and when I said I DID want to do a survey I was never given that call. When I told the man on the phone I wanted to make a complaint... he said, Maam other than it not working what do you need to complain about? And did not send me to another extension to even do that or take a formal complaint himself. What the heck is with this company. I will NEVER buy this brand again in any product...

We have a 3 1/2 year old LG refrigerator (French door, door in door) that we had installed in our new house. While I love the features, the repairs have been a nightmare. We are currently on our 4th compressor. Each time we have been 1-3 weeks without a refrigerator. We ended up having to buy a little one to get us through.With the installation of the last compressor, our warrantly was extended. The current compressor is supposed to be one of the “new improved” ones. After about 6 months, we lost cooling in the refrigerator and freezer. Part of our meat defrosted (we took pictures). The ice melted in the ice machine. There was no sound coming from the compressor for about a day. Then it started working again. 2 1/2 days later, we had ice. We called repair and it was going to take a week for “their” repairman to even make the first visit. This company had terrible reviews and no way to contact them. We asked to be changed to another certified repair company. We waited 5 days for them. When they inspected the refrigerator, since it had started working again, they could not find anything wrong with it other than high pressure in a line and told us we had to pay the bill. So now we are still on compressor 4 (5 would kick in the lemon law), it stops working when it pleases, fails to consistently keep our refrigerator/freezer compartment at the selected temperature (can be off by 10 degrees), and because the problem is intermittent, we have to pay for the repairman to come if it starts working again before they get there. Love the LG features but will never have another LG refrigerator.

We purchased brand new LG washer and dryer. After install on the very first wash cycle I heard an unusual sound only to find water pouring over our entire newly remodeled laundry room. The washer had a cracked hose in the internal compartment. We have spent many hours and many attempts to resolve this issue with LG. They have been very difficult to work with. Service people do not want to repair their machines so we are on week three with no ability to wash clothes after purchase of a new washer. LG has refused to replace the machine even though it was defective from the start. Save your time and especially money and DO NOT purchase from LG!!! I could not say it enough. They should not be in business as they do not know how to manage issues after purchase. Furthermore, they do not have a product worth purchasing.

We purchased our LG refrigerator last November. The ice maker stopped working in March. We were scheduled for service two weeks later. The night before it was to be serviced the refrigerator stops working altogether. I call the service company to give them a heads up that more parts will be needed only to be informed that LG doesnt give the repair service parts until theyve been out to analyze the problem. The service representative comes out and says its the power circuit board and orders a new one that takes four weeks to receive; another week to arrange the service appointment. The service rep (Jeff a good guy) returns to installs the boards and tells us all is well. The ice maker worked for three days and then stopped. I call the repair shop and was told that service cant come back out because LG has closed the ticket; so I have to call LG again. Jeff comes out to analyze the lingering problem to get the replacement part. We were told that the part is back ordered and expected delivery will be a month. Two months roll by without the delivery of the part. It is now July and the ice maker remains inoperable. While waiting for the part, in May we called the service shop to voice our concern about not having our functioning ice maker. The service shop told us that LG was likely going to replace or refund us for our refrigerator since the part is taking so long to arrive. We called LG and they said they needed a copy of our receipts for the refrigerator and they would send us a link to the LG service department. A couple of weeks later the service shop called and asked what was the status of the LGs replacement or refund on this ticket. I told the service shop I was still waiting for a link from LG to send receipts. She told me I should call LG again, which I did. LG said I had given them the wrong email address (my email address is my first and last name so essentially they were telling me I didnt know how to spell my last name). When I questioned why they thought I couldnt spell my last name and asked them to take ownership of the error they hung up on me. I sent in the copies of my receipts. LG never got back to me (as I had been promised). I asked them today (about a month after they had received the receipts) what was happening in regards to my replacement or refund and they said that since the part should be in next week, a replacement or refund was rejected. This action from LG is probably just a delaying tactic on their part. Ive been hung up on about six times from their warranty service, usually after being on hold for over fifteen minutes just waiting for them to pick up after a transfer. They have promised me a call back on several occasions and I have yet to receive a call from them. Their product seems to be of low quality based on it failing within the first six months of operation. Their warranty service would have to improve several steps to make it up to pathetic. I strongly suggest buying from a different brand.

Bought our house in May of 2014 and it came with the brand new LG front loading washer. I wish it didnt because it has been an ongoing problem since we started using it. Besides having to clean it all the time, it leaks constantly. First, the error message would go on and the water wasnt draining, so it would leak everywhere, plus we would have to empty the water. We had that repaired. Now, its leaking from a different area, which is a different issue Im being told. This is the 3rd repair done on this machine!! I will never buy a washer like this again especially from LG. I thought they were a reliable company, but they definitely are not!

If I could give this washer 0 stars out of 5 I would. I bought the washer in January of 2018. I used it for about 2 weeks when it started banging and sounded like it was going to come through the floor. I called LG and they sent out a service tech to come look at it. The balance bar was broken and numerous other parts had to be replaced, and of course one was on back order. We finally got it fixed after almost 3 weeks of it being broken.Now we are in April of 2018. The washer starts to shake again & make the same noises as before, only this time I have leaking all over my floor. I call LG again to see what can be done. I talked to 3 different people, was on hold for almost 2 hours, the last person being a manager who was rude, and very unhelpful. I ended up scheduling another person to come out to diagnose the washer, of course a week and a half out. The technician comes to diagnose the washer on a Monday, I dont hear anything back from them and on Wednesday I get a text from LG saying I have a repair order for yet ANOTHER appliance repair company. I call to see what is going on and LG states that the first appliance company said the job was too big for them and their company is not able to do it (this was a company that LG hired).They hired another appliance company and again, they are more than a week out with scheduling. After talking again to LG they are not scheduled to come FIX it, but to diagnose it. This is after I talked to the first appliance repair company and having them tell me that the washer needs to be completely rebuilt and that the LG engineering department told them that there is over $500 worth of just parts. At the end of my phone call I asked to speak with someone higher up, and they stated someone would call me in 24 to 48 hours, and of course 24-48 hours later, no phone call. I am BEYOND frustrated with LG. I have been without a washer for longer than I have actually used mine. I would NEVER buy this washer again, let alone another appliance from LG. Their customer service is terrible and it has been a highly disappointing experience dealing with LG.

LRE 3203 ST stainless steel electric range smooth top convection - This electric range is a Junk. Dont ever buy any LG appliances, same issue with the LG refrigerator and dishwasher. In 2012 just before Thanksgiving I purchased new appliances because I wanted all stainless steel thinking that these high-end all computerized LG appliances will serve me and my family at least for 5 years. Unfortunately I went with LG!! Big mistake!!!!! The worst appliances you could ever buy!!!The stove basically started having issues after 2 years. The burners stopped working, replaced the control panel, didnt work!!! We replaced the cooking element, didnt work. Called the customer service, they told me that this stove is too old and basically I have to pay for a technician to come out who is going to tell me what is wrong with the stove and pay for everything! Junk, junk, junk!!! Thank you LG, Thanksgiving is just around the corner. My 3rd cooking element stopped heating Tuesday this week. I have to buy a new stove now. LG customer service is not helpful, dont even bother to call!

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

Do not buy LG products! I purchased an LG refrigerator LFX21960ST from Home Depot. The refrigerator is only 4 years old and the fan for the freezer has failed. I purchased the extended warranty. I just spoke with the LG customer service organization and what a loser company. It will take 2 days to get service repair and in the meantime, the food in my freezer will be lost. The people I spoke to at LG were completely unconcerned about helping with my repair and made no effort to get service personnel to my house earlier so that I will not lose all the food in my freezer. I will never buy another LG product! Loser company!

LG came and replaced our compressor with a new one. The refrigerator is working great now but I am concerned because our new compressor only has a 90 day warranty on it. If it fails after 90 days we will lose all our food and will have to pay another $1000plus for a new one. I hope the new compressor works better than the last.

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

We purchased the top loading LG washer a year ago and it worked well for about 6 months. Then it started showing UE code and stopping due to a supposed unbalanced load. Shifting the clothes around and restarting it several times is about the only way we have now to complete a cycle. It takes incredibly long now to run a load. This now occurs no matter what the load size is. This appears to be a design flaw in this machine with bad load sensor, I think. All we can say is, DO NOT BUY An LG! No one seems to know how to fix this, UGH!

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

This washing machine is now 3 years old. From the beginning my wife complained that it does not get the clothes as clean as our old machine, with agitator, did. Every time you wash a small load sooner or later the machine stops, often two or three times, because the load has become unbalanced. If you do not use extra rinse the clothes come out smelling soapy. This is the worst washing machine I have ever owned and I am pushing 70.

Thought LG would be a superior product and good warranty. 2 yrs and the compressor is out. Told by tech guy that it is a thing with LG and they have only last about 2 yrs and will have to replace again. We have scheduled service and have been canceled 3 times. Going on 3 weeks without a fridge. Had to throw out food. Have missed 3 days of work. The people on the phone have no idea what they are doing and transfer you around and have to tell your problem again and again to each person. They say what you want to hear to get you off phone but then do not follow through. Again supposed to be here today and got a call that they are overbooked and rescheduled AGAIN. Do not be fooled by this company. Do not buy LG appliances. Their warranty is for crap and you will wait and wait and have to call a dozen times.

We bought our LG refrigerator 5 years. This was a $3500 unit. 1 week past the additional warranty we bought with Home Depot, the fridge stops cooling. We had an appliance repair technician come out and look at it. They indicated it is a sealed system issue. We were advised to reach out to LG as this should be covered under the LG warranty and a known issue. The tech told us it would be a battle to get the warranty honored, and it seems they are right. It has now been five days and after now my third email and a phone call, no one at LG can get back to us. This has been extremely frustrating, especially with the holidays coming up.

Besides being attractive, this refrigerator is the adequate size and the two fresh zone drawers are large enough and extremely handy to keep the fruits and vegetables. The outside is easy to clean and does not show fingerprints, which I appreciate very much!

I would like to inform you that I am using LG home appliances past 15 years, like TV, Refrigerator (LG-225BEDG5), Washing machine (T7267TDDLL), Microwave Oven (MH-6340PS), Split AC Inverter Type 1.5 ton etc. I have purchased the Refrigerator in Dec 2012. While defrosting the fridge normally melted water coming into the plastic tray which fitted above the compressor and it will help for cooling the compressor. In this model the compressor is mounted in a IRON RECTANGLE TRAY and water overflows from plastic tray and enters the IRON Rectangle tray and it get RUSTED due to accumulation of water. This will lead to compressor falling down and damages the product.In view of the above, to UP KEEP the GOOD WILL of LG Name and product kindly look into the matter in deserving seriousness. I suggest that present positioning of THE RECTANGLE PLATE BE REVERSED and mount the compressor on that, so that water will not be accumulated in the tray. Normally since this part is coming behind the refrigerator, this defect will not be visible before it is too late. This is only a suggestion for your consideration, myself being a regular customer of LG (Life is Good) brand.

We have an LG TV and it was a decent TV so when we decided to buy a new refrigerator, we looked at Costco and decided that LG was what we wanted to go with. I purchased it with Amazon and purchasing from them is always good so I had no problems there. But the quality of the refrigerator itself is bad. It was faulty and broken. I returned it immediately. I did not wanna risk the same thing because the repair guy who came out from A&E said that even though that wasn’t the problem with most LG refrigerators, the compression unit was definitely something that went out within the first 18 months. The repair guy would actually recommend GE over LG any day of the week. And customer service was terrible as well. I had several issues, especially since the LG product leaked water uncontrollably out of the ice compartment. There was nothing that we were pushing either. It was just dripping. We ended up having some water damage to our wood floors and Im still trying to get LG to pay for that. It’s been over a month.