A 12 year old built in double convection oven that has a retail cost of $4500.00 has its control pad discontinued. I cannot repair my investment. I spoke to the executive offices & they arrogantly told me that they only have to make parts for the length of the warranty. Suppose you had a 12 year old Honda that they discontinued a critical part would you feel swindled, I asked. We dont make cars was the response from the executive customer care agent. ARROGANCE How to destroy a company one customer at a time.

I have to agree with a previous responder. I have a 6 yr. old Cabrio washer. Everything else works fine except the motor control board. Paid $72 for an estimate and they tell me $350 for parts & labor to fix it. $350 to fix a $439 (new at Lowes) washer? Do we now have disposable large appliances? You can do better Whirlpool. This has been a good washer. You shouldnt be pushing me to buy a new one so quickly.

We purchased Whirlpool Cabrio Washer WTW5600 series in October of 2010. I bought the machine from Sears and also bought the extended warranty. Less than 6 months after I had been using it, I noticed that all my husband’s shirts were getting sweat stains under the arms and my hand towels were very smelly after drying with them one time. I called Sears to have someone come out and tell us what the problem was. He said I was using too much detergent so I reduced the amount of what I was using. It did not help the problem so I started using the extra rinse each time I washed, still did not fix the problem. I called them out 3 more times in 2011. One tech told me I was still using too much detergent so I reduced down to 1 tablespoon like he suggested. I stopped using softener in my washer because he said I needed to clean my machine more than one time a month, to clean it every 3 weeks. No solution to the problem still. I have had a tech from Sears and one from Whirlpool (who incidentally was the same man, he was from A&E Appliances). When he came in the door, my husband told him he had been here before and I said 2 times. He lied and said he had not been out before. Are we blind? No. He ran the cycle but sat in his truck while he was running it. None of the techs have ever put a tool on the machine to check if the water level is right. They just stand there and tell us to change the amount of detergent or clean the machine with Clorox more often. I cleaned it 8 days in a row and the clothes still smell and still do not get cleaned. We talked to main man at Whirlpool and said they couldnt do anything because their 1 year warranty had run out. We have been using Whirlpool appliances for over 30 years but I will not ever buy another one. I have probably had 5 Whirlpool washers over the years but never had a problem until we got this Cabrio top loader without an agitator. I would not recommend this washer to my worst enemy, if I had one.

Our Samsung self cleaning oven burned out. The wires in the back were burnt and brittle and its a miracle our house did not burn down. While shopping we were told the new self cleaners were so much better, not the high heat, odor etc. This Whirlpool stove does not self clean, its a joke. I have scrubbed for hours on it. It does not get any kind of grease etc. off. You need to scrub and work hours. It may take a small spill off the bottom of the stove but thats it. There is no way to get all the grease splatters off the walls etc. I hate this stove and see there was a class action law suit on it. If I would have known then what I know how it would have gone back as soon as it arrived. I plan to go looking for another stove and it will not be a Whirlpool Aqualift self cleaning.

I bought a whirlpool Washer in 2011 which I bought an extended warranty. Thank Goodness! It has broken every year. At first I was ok since they always fixed it. It is very inefficient and the clothes are not clean. But today I am so ticked. It broke in Sept. and they have come out twice and cant fix it. Now they say it will be Dec. before they can fix it as part is backordered. REALLY!!! Im expected to not have a washer from Sept. to Dec. with no compensation! I have called both Whirlpool and the warranty company and they say thats just the way it is. I WILL NEVER BUY A WHIRLPOOL AGAIN. The warranty service is through Federal Warranty Service.

I bought my Cabrio washer about 3.5 years ago. Little after the year, I had to replace the lid because the hinge broke. Then came the F1 code, which I noticed if you turn the machine off for a couple of minutes, it resets itself. About a week ago, it started making a grinding noise and staining the clothes with oil or grease. Transmission problems. I was told by the seller it had a 10 year warranty. I called them up and now I got to foot the bill for a technician to come to my house and tell me what I already know plus labor. Might as well buy a new one. Beware because I believe Kenmore is manufactured by the same company.

I have on more than one occasion and with small or normal loads had the washer stop and will not drain. My landlord says he bought the washer 2 years ago and it is my fault the washer wont drain. I read the instructions and can manually drain it but I shouldnt have to do this every time I wash. This has happened 5 times now and I am considering moving because of it since my landlord wont call a repairman to get it fixed.

Whirlpool cabrio wtw7800xwo - During the 12th month of the use of this washer, the lid broke. I called Whirlpool to schedule a repair on it. I got someone here to repair it, and it was 7 days over the 1 year warranty. I don’t think this is fair when they sent the repair guy out too late when I scheduled this right before the 1 year was up. I came about looking this up online, and I find I’m not the only one with a 1 year lid. My next washer will be a 1980s built to last. This was the worst $1,100 I ever spent. I had to choose 1 star. Wish it had a choice of - ★★★★★.

New stainless steel range 5.3 cu.ft. with convection oven delivered by Home Depot on time. Before the day was over the trim around oven glass was falling off. Double sided sticky tape was not holding. Yes its put on using double sided sticky tape. Called Home Depot, once you accept it, you deal with Whirlpool. They must first send someone to look and see. Yes its falling apart. Service tech will order new door. Mind you it will also have the sticky tape. We have also noticed that the glass top has many deep scratches, he will replace that also. A week later still no word, when. Used the oven because I couldnt wait and as it heated up smoke poured out of it and a loud noise from inside. Turned off and pulled out bottom drawer to unplug. Bottom panel had fallen down and undersides were rusted. Only had the stove 3 weeks and its Christmas Eve. Will read reviews first next time. No problems with my other Whirlpool appliances.

I purchased Whirlpool Microwave/Convection Oven a little over a year ago. It needed repair four times and the latest repair debacle appears that it will take ~5-6 weeks to get it repaired if the part that comes in works. The microwave model number is GMH6185XVS1. I will never buy another Whirlpool appliance. I spoke with Whirlpool (not the extended warranty company to which I was referred), and they refused to help, period.The extended warranty company (although very nice), werent much help and will continue to attempt repairs until the price of the repair(s) exceeds the value of the microwave no matter how it inconveniences my household.

I had my washing machine for about 10 days before it stopped working. I did about 4 loads of laundry. We have had 3 repair people come check it out, all referred by Whirlpool. They each had a different theory on why it wasnt working properly. Im now waiting for parts to be delivered and then service to be scheduled. When I contacted customer service, I was told (after waiting on hold for about 1 hour) that it was customer misuse. Ahem, first I heard that, and I think I know how to use a washing machine. I asked to speak with a supervisor. More waiting. Tina (#**) told me she will contact the service company about the parts. I told her to please conference me in on the call because I want to hear the outcome (and I dont want to wait another 1+ hour to reach customer service again). She put me on hold and then disconnected me! Really, all this time and 3 service people... Would be cheaper to just replace the machine altogether. What a headache!

I bought this appliance 9 months ago and it has broke 4 times now for the exact same reason. I have set aside 6 separate 4 hour windows for Diamond Factory service to come repair it. All four times, it has been repaired improperly or diagnosed as “nothing wrong with it”. My refrigerator constantly runs, eventually forms an ice wall of back of freezer, and then eventually ice gets so thick to where it stops regulating temperature. All four times, I have had to throw away all my food, defrost the fridge on my brand new hardword floors, and take off work so I can be home for these 4 hour window “service repairs”. They refuse to replace the appliance. UNBELIEVABLE. Never purchasing from Whirlpool or Home Depot in Sunset Hills again.

My best advice is save your money. Better off washing by hand. Bought a new RV that had Whirlpool washing machine. Used it twice and now it doesnt work. Whirlpool parts back-ordered till another month or more. I asked for replacement and they said sorry, our warranty only covers repair. We will not replace it. WOW What a CRAPPY Company. Dont even get me started on how many times you have to call their customer service to even speak to anyone. Im on my 28th call, their on hold keeps hanging up on you, or just says, Sorry we are busy, and then hangs up on you. No place for message or anything, just Bye! If anyone ever took my advice, Id hope this is it. DONT buy Whirlpool.

The refrigerator has excellent quality, low noise level, clean lines and enough room for produce and frozen foods. Would recommend this to friends. This replaces a Whirlpool refrigerator that was over 30 years old. The original unit still works extremely well and we gave it to a family that needed a refrigerator and they were very happy to receive it. It looked as new as the day I purchased it 30 years ago.

I just bought my washer 3 or 4 months ago. It is the worst washer I have ever owned. Anyone that has ever done laundry knows you need water to wash clothes. My clothes are not clean and my whites are very dingy. I use the same soap (Tide) and the same bleach (Clorox) that I have used for years. If I can find someone dumb enough to buy it I will sell it and get a good one. I would rather go back to the old wringer washers than this one.

We bought a Whirlpool freezer-bottom 18.5 cu ft. fridge from Lowes. The compressor broke in less than three months of regular use. I called Whirlpool who sent A&E to check it out. The technician didnt even file a report and lied to me about what was wrong with the fridge. They sent a different company to come look at it and they confirmed that the compressor is broken. I called Whirlpool customer service and was told that the warranty only covers repairs not replacement even though I paid over $1,000 for a defective product. The excuse: Its a man-made product so we cant guarantee it! So what used to be a 3-5 year warranty not too long ago is now what? A one-year warranty is virtually useless. I can see a future not too far off where there is no warranty at all. Where is the protection for the buyer? If I wanted to purchase a second-hand fridge, I would have. I will never buy Whirlpool again.

Bought this from Lowes in 2010 with the 12 yr extended warranty. Have not been able to keep it lit. Takes 4-10 days for repairman just to LOOK AT IT and then he usually has to order a new control valve, taking another 2-4 days (have had the control valve replace 3xs). This means, my husband has to get down at eye level to try to get it to light (hes 63) & if it doesnt light on the 40th try or the cramp in his hand stops him sooner, we have to heat water on the stove, carry it through the house to the bathtub, try to get the temp not too hot or too cool, then hope that our 70 yr old bodies can get down into the tub plus get back out without falling (showers are preferable). My husband bought The best hot water heater $ could buy at our local Lowes store. Because we are getting up there in years, we hoped that this would be the best answer by also getting the extended warranty. They have had numerous repairmen out to our house (6 or 7 last count)... two different men told my husband that they would only be here a couple of minutes knowing it was not going to light for them either. Time wasted. Patience gone. Still they wont replace it because if anyone can get it to light up again, no matter how long that may take, then theres no need to replace it! They have already put more money into parts, labor & repairs than it originally cost. I was told today by the ex. warranty representative that its not considered a lemon! So how do those LOWES/WHIRLPOOL people sleep at night????

Purchased new Whirlpool washer from builder - never worked. Serviced 4 times by Whirlpool - does not wash, does not sense, shakes like crazy. No resolution from Whirlpool - worst customer service experience.

Whirlpool Cabrio Washer and Dryer - The washer does not stay balanced even with a very small load (even though advertised can wash King size comforter). Even with a light load, we have to put the dryer on Heavy Duty or Bulky...and usually have to dry a second time. When attempted to contact Whirlpool, no help available. WORST PRODUCT I HAVE EVER PURCHASED... Would not even want to GIVE this set to a friend or family member. DO NOT PURCHASE THIS PRODUCT.

Originally, I loved my machine. At the one year mark, my washing machine began a f51 error code. I looked it up and it had a recall. The entire board had to be replaced. Now, I keep getting a ul code and it will not quit. Also, the inside of the top is rusting out so badly that chunks of rust fall into the washing machine and stain my clothes. I wish Whirlpool would fix these common errors. I see many other people complaining online that the same thing is happening over and over.

Purchased washer and dryer combo on 07-08-2013. I have a family of just 2 now. Under normal conditions I thought the machine should last 12 to 15 years. After 2 years of service the bearing and seal on the tub failed, I had to order parts and rent a tool to install. Then after 3 years had to replace suspension kit for the tub. Now after 3 1/2 years the water drain pump has failed and the sensor on the motor is acting up. This machine listed for $800. I did not purchase extended warranty but I have repaired myself. If I had not repaired myself the cost would have exceeded the cost of new. I have now purchased another makers model machine. I think Whirlpool should buy this machine back.

This product is unsafe and should be recalled. It has aluminium wires that connect the unit to the 220 Vol Power source. Aluminium and copper wire dont mix. I took a shower and was getting ready to leave for the day when I went into my garage to smell burning plastic and wires. I traced it to the hot water heater and discovered the wires in the Energy Smart were melted and burned. I checked with Two Electricians who told me that the wires in the unit can not handle the high heat and melt. If you have one get rid of it. Had I left for the day I would have lost my home, cars and pets. If anyone would like to see this unit I still have it and photos.

Same problem a lot of people have written about in your forum. Purchased a double door stainless steel refrigerator, bottom freezer, # GX2SHBXVY from Sears Canada on 12/17/2011. Warranty expired December 2012. Now we have ice forming on the floor under the bottom freezer though water hasnt seeped out as we are now cleaning it daily. Sears wants to charge $75 per hour + parts as there is no extended warranty. Whirlpool says its a common problem with most other Competitor models too. REALLY, ITS NOT. Have checked with a lot of friends of mine with similar models. Nobody is having a problem with especially units hardly one and a half years old. My bro-in-law also bought a Whirlpool a year prior to mine. He is having no problems. See no reason to spend $300-$400 on a comparatively new unit. Also have a 7-month-old stainless steel Whirlpool dishwasher and 4-year-old Gold Accura cooking range. Now spend morning and nights looking at them wondering when they are gonna blow. Need to replace my washer/dryer too but guess which brand I am not opting for.

Purchased a new Whirlpool water heater from Lowes. Two days into the reset switch kept tripping, Whirlpool wanted me to wait for someone to repair it. Lowes exchanged it for me. When I called Whirlpool service myself, Jessie was in technical support could have careless about my business and was dismissive about any issues or concerns I was having. This will be my last Whirlpool product ever.

I purchased a 50 gallon Whirlpool water heater, model FG1J5040T3, in November, 2005, and have had the same experience as reported by the hundreds of others, whose comments I have been reading. Basically, pilot wont stay lit. I called Whirlpool, relight the heater, when it doesnt relight, wait to receive repair parts, call a plumber, and pay to have them install it, then repeat same problems. Each time going for a week or so, without hot water.After relighting the heater 10 times in the past year, and service calls, Whirlpool authorized me yesterday to return it to Lowes, and get a replacement. I need to hire a plumber to unhook it, haul it to Lowes, get the new one, and install it. It cost me about $300 to $400. Will the replacement be any better? I am considering just replacing the heater with one made by Rheem.

We started noticing pools of water on the floor on the left side of the freezer. We would then open up the drawer and it was covered in ice. The water was not noticed until the morning so it has caused damage to the floor and molding in our house that was built in 2012. I called the repair company that I used to have my Whirlpool oven fixed (broke twice). That is when the manager gave me the lowdown on what has been happening with this fridge. He told me to call Whirlpool and have them pay for the repair and part and to research online, that it is a design flaw with the freezer and the p-trap and draining under the ice maker being not efficient.I called Whirlpool and complained. All of my appliances are Whirlpool and I spoke to a Supervisor. They only would not agree to pay for the repair and only will pay for the part (which is only $27.00). This fridge is 15 months old and I am irate at the lack of customer loyalty from Whirlpool. They responded the exact same way when my oven broke a month out of warranty. I will never buy another Whirlpool appliance again, and would like buyers to be aware before they buy an almost $2,000 fridge.

We bought a refrigerator Model# WSF26C2 EXB last June 2012, and it broke down! Our one-year manufacturer warranty did not cover for any food loss. We would not recommend Whirlpool refrigerator to anyone. We called at 12:30 pm and they could not send anybody out to repair the refrigerator until the following day. Bottom line is, there is no compensation with Whirlpool.

I bought my new ceramic top electric range/oven with convection, and the aqua-lift cleaning system in spring 2017. The aqualift cleaning function is a joke, so be prepared to be down on your hands and knees scrubbing. Im careful, and Ive not spilled anything yet, but the oven still gets splatters from roasting meats, etc. Id hate to see what Ill have to deal with when I actually let something spill. Today, as I was down on my hands and knees trying to clean it, I noticed that the enamel is chipping off where the oven racks slide in. Great. I have never had an oven where the enamel came off, much less within a year. I am struggling with heart failure, and I am not up to fighting with Whirlpool.

I purchased a Whirlpool washer in March 2007. That washer is now leaking from the bottom. I called Whirlpool. I was told that the machine only had a one-year warranty, so repairs would be at my expense. The CSR then offered to schedule a service call for me at $139, which I refused. A few weeks later, I received in the mail an offer for an extended warranty on my Whirlpool washer.

The control knob broke off the washer when it was only two years old. I contacted Whirlpool by email about what happened with the dryer. The control panel is held tight to the dryer now with duct tape and the knob is held on also with duct tape. The knob doesnt work. It is stuck on timed dry so I can at least use it and adjust the time. I cannot use any other setting. It would cost about the amount of the dryer to have it repaired. The customer representative informed me that sometimes things dont last. Im glad for his profound wisdom, but Im stuck with a dryer held together with duct tape. I was offered an extended warranty, but the cost of repair will be nearly the amount of a new dryer. I will seek a different brand in the future.

I bought the Whirlpool Cabrio washer 2 years ago. It started recently messing up and making a loud noise during spin cycle and gave me a UL code. I called the repairman and he is stating several things need replacing. Cost more than washer did at time of purchase. Bearings and 2 other items need replacing parts. 550.00 plus labor of 250. I will never buy another Whirpool. My previous washer lasted 10 years. I got rid of it for a matching washer and dryer by Whirpool. Worst mistake and Im out a lot of money. By reading all the poor reviews. Seems like Whirlpool would do something. Its a ongoing problem. Many people have reported. I have read many similar experiences and wished I knew before purchasing this set. If you are reading this do not buy this washer and dryer set.

Bought a model WRT318FZDW02 (top freezer) refrigerator (new) about 3 1/2 years ago and its already failing. The temperature regulation has failed and food in the lower compartment freezes while the temperature in the freezer compartment varies wildly. Unfortunately typical repair costs these days will probably make this a throw away item. Ive owned several different refrigerators over the years and theyve all lasted well beyond 10 years. I definitely cant recommend buying anything from Whirlpool these days.

This machine, like all other water sensor machines, will not let you wash a few items that are lightweight without filling the whole machine up almost all the way. The reason being is that if the items are light, they will float in the water above the water level and the sensor thinks it needs to put more water in and even with putting something in to weigh it down like a wet towel doesnt always work, nor should you have to do this. You will waste more water in the long run if you only have a few items to wash, ie baby clothes, underwear, rags, etc. I am so disappointed that I had no other choice but to get this machine.

We moved into our new condo a few months ago and my wife noticed that the knobs and front of our new Whirlpool Stove were getting too hot to touch so we called Whirlpool and since then never used stove. Was over one year old, we had to call their factor service representative. The charge was $98 plus labor $90 to tell us that even though the surfaces were way too hot to touch and dangerous to touch they were still within the factory specs of 167 degrees for the knobs, 152 degrees for the drawer, and 172 degrees for the front glass. He found the front of the unit reached 152 degrees which was hot enough to cause a serious burn when the stove was only set to 400 degrees. Why would a company set specs that will cause serious injuries? If my wife or grandchildren get burned by this crappy stove Whirlpool will be hearing from my lawyer. Stay away from any Aquaclean Whirlpool stove.

My Whirlpool microwave broke. Im not sure how or why so today I purchased another 2 actually. Both were too big. The model I purchased is discontinued. I had to remove part of my Marble Backsplash - the turntable is tiny however mic is huge. Work on making microwave for smaller areas. Stick to get or Samsung for a nice size microwave not a Mongo mega oven above your oven.

After reading all the reviews about the Whirlpool Cabrio washing machine, all I can say its just a piece of junk. We have replaced the agitator 3 times at $80.00 each, not including labor. Our clothes are never cleaned properly and it always seems to be out of balance. I will never purchase another Whirlpool product.

I bought all my kitchen appliances in Home Depot 4 months ago (April 2014). The wall oven, Whirlpool, never worked. Flamingo Appliances is the name of the company that does services for Whirlpool in my city. They keep changing parts and today is the 3rd visit that the technician will be in my house trying to solve the problem. Customer service in Michigan is DISGUSTING! I probably have to buy another oven because they say they wont replace it if they think its fixable. 3 MONTHS! I will never buy Whirlpool again. I hate them.

Whirlpool over stove microwave/convection oven model GH7208XRY-4 - I purchased this top of the line unit in April 2012 for a vacation home kitchen remodel. It wasnt installed until June 2012 and stopped working in May, 2013 just after the warranty period expired. The problem was with the touch screen panel that went blank and the fan/light control switches also failed. This unit has only had light use since my wife and I are retired and use it primarily for heating tea/coffee. I contacted Whirlpool customer service and they graciously offered to cover the cost of replacement parts but I had to pay a service charge of $125. The factory technician said the whole door needed to be replaced since the electronics were not readily accessible so it took about a week to get the replacement door which turned out to be the wrong one and needed to be reordered. The technician finally replaced the door and the faulty fan/light switch. Within a month the fan/light switch failed again but was still under warranty so it was replaced for free. A little more than a year after the last service the touch screen control panel began operating by itself changing screens and beeping randomly. This was somewhat disconcerting but the unit continued to work pretty normally until my wife placed a small plate of leftovers in oven to be reheated for 1 minute. She walked away to do other things and forgot about the food in the oven until we noticed a strong burning odor and found that the microwave was still running some 20 minutes later and had turned the food into a black mass of burned food and the plastic cover was melted and burned.I contacted Whirlpool service thinking that the unit was under warranty from the previous service but they said the parts only carried a 90 day warranty and my only recourse was to pay for another service call and purchase another door panel for approximately $400 or I could buy an extended service contract for $300. Needless to say Im not about to spend that kind of money to, at best, get another year of service from this inferior product. This is simply not a safe product that could have started a deadly fire if I had not been present to stop it when I did. I have probably owned a dozen microwaves from other manufacturers and have never had any kind of problem including a comparable GE unit that has been flawless for over 15 years. I am extremely disappointed that Whirlpool has cheapened its product line to such an extent but I suppose I shouldnt be surprised since I noted this product was made in China.

I apparently am one of the lucky ones to have an electric water heater. My unit started giving me failure codes during the Christmas holidays. Each time it would fail, I would get a different failure code indicating the upper element, the lower element, and a sensor failure. After testing all 3 of these components, it was determined to be a controller issue. After speaking with Chris on the phone, he overnighted a new controller to me. I installed the new controller and had no more failures. Hot showers for New Years! Thank you Chris.

My dishwasher is just under 3 years old. It has never cleaned well and doesnt dry well at all. I have replaced parts for the top rail 4x. I have 4 other Wp appliances and none are good. The plastic parts in these appliances are beyond cheap and yet they have no problem selling them at a premium. And they also do not stand by their products. Why in the world would you need an extended warranty to get you through 3 years? In other words they make crap and want you to pay them because their stuff is crap... Im done with Whirlpool.

Bought Model# wtw4800xq4 washer @ Lowes 9/01/13. Started having problems within months at our beach cottage unrented, our use only, no more than 4 small loads a month. Replaced circuit board, still same problem - stuck in rinse, never drains, wont spin. Another company came out, replaced solenoid. Thank God we bought year extended warranty. Quit again. Have to wring out clothes by hand, rinse out soap in sink. Another company comes, replaces shifter, breaks again. I go to Lowes, demand new unit. They send another company out, broke next day 1 load later. Got new washer from them same model. Within months problems start again. Now broken again. After new shifter 3 months ago, songs like rocks in coffee can. PIECE OF JUNK. CALLING again for service after Christmas. Absolutely disgusted with Whirlpool and the whole lack of admission of design flaws. NEVER WHIRLPOOL, new mantra here.

Whirlpool Cabrio washer - I had all the same problems as all the 900 others on this site. After 7 months, it died. The factory repairman told me it needed a new transmission and motor. I returned it to Costco for a full refund and did a lot of research and bought a Speed Queen. It has no computer. It’s just an old-school washer that cleans, and best of all, it’s made in the USA with a 10-year warranty.

We bought the Whirlpool Cabrio set from Sears in February 2010, for our second home. We counted up the weeks we have actually been here since then, it is about 10 weeks. We figure we used the washer about three times per week. So, we have gotten about 30 wash loads from this washer and it dies mid-cycle. We assume the motherboard crashed. It kicked the breaker. Lid was locked and we couldnt get it open. The washer would not power up. Repairman arrived three days later, got the latch opened but couldnt figure out what was wrong with it. He said it is probably a board and it might be better for us to replace. He wants to pick it up tomorrow to take to his shop. I called Whirlpool to complain. I know the one year warranty is up but to get 30 uses out of this expensive piece of junk and not get any consideration from the manufacturer is not right. I wish I had seen all these complaints before I bought it. No Whirlpool ever!

The washer is a lower priced but basic machine with few bells and whistles. However this is what we wanted. Less tech with less problems so for us it works. Does the job it is required to do. Cycles do take much longer than our old machine did. Probably due to water conservation.

I purchased a Whirlpool Cabrio washer (WTW6500WW1) on 9/11/09 for approximately $800. Now three years later, it needs a new rotor and stator costing $470 in parts and labor. I called Whirlpool and was told I could get no help with the cost of parts because of the age of the machine! A simple Google search of the F51 error code that I am getting will show you that these machines are $800 pieces of junk! I am not repairing this machine. I am going to run it until it dies and simply buy a new washer. You can bet your sweet self it will not be a Whirlpool! I can only hope to inform enough buyers about this to keep them from the same fate.

As you have heard from 700 other people we bought a whirlpool refrigerator because GE sucks, brand new refrigerator died in 4 years with 4 service bill costing more than the refrigerator. So we did some research and whirlpool was being recommended by several stores and the reviews were better than most. Well we bought the Whirlpool refrigerator and it has been nothing but problems from the start. Everything that can go wrong has and of course our warranty ran out. And we are sitting here with no water, no ice, water tray falls out and breaks. Called whirlpool many times and their answer every time is, we will send someone out for you, and then we get a 300 to 400 dollar bill. Whirlpool sucks as bad as GE. Its crazy these companies get away with this crap. They can build good refrigerators they have in the past. My grandparents have one for 25+ years, now you cant get 2 years out of them. Pure Junk! I dont know what a good brand is anymore, they all seem to suck. Good luck.

This is an EXTREMELY dangerous range. The burner knobs leak - turn on with just a bump and leak gas. Any slight movement causes the knob to move and allows the gas to leak before the igniter ignites the gas. Has happened THREE times!!!! Has this product been recalled???

One year to the day after the warranty expired, the meat drawer in the refrigerator began filling with water. Two repairmen have been to my home and cannot repair it due to a design flaw. Also, I had to pay for a cracked bottom tray that happened during delivery which I didnt know occurred at the time. Whirlpool is now ignoring my phone calls and emails. We paid in excess of $800 last year. What am I going to do now? Buy another refrigerator and get rid of this one? I dont make that kind of money and I feel Whirlpool should stand behind their products. This model is not even on the recall list so that means to me that other consumers buying this model are getting ripped off also. The customer service people say sorry but wont budge on reimbursement. I was told they cannot honor my request. Whether this was under warranty or not, it still cannot be fixed according to the repair tech that was at my home. I need to find someone to help me before this lemon I bought decides to burst into flames. I want a replacement refrigerator, not this model of course, of equal value. I am not asking for the moon, just for something that works beyond one year. In this economy, we cant afford to buy a major appliance after one year. My car is still running and I bought that in 1985. Please find someone to help me. I thank you for your time.

I bought this washer thinking it would last me for a long time. And now it wont wring out my clothes and I just wanted to say I am disappointed in my Cabrio Washer.

My model # is WTW4800BQO. Purchased 05/20/14 and, under warranty, had repair come several times and they finally supposedly replaced the brain of machine and said nothing further could be done. So all this time I operate the machine manually - timing everything from wash to spin. On all cycles I have to manually - actually turn off machine when first wash is completed and reset to rinse and spin otherwise it only partially fills and drops the water right away on the 1st rinse (besides also dropping water on 2nd rinse). Also I came home one day, after completing a wash load earlier, and found the machine filling up with water automatically so now I always have to be sure the machine is unplugged when washing is completed.

Purchased Whirlpool Gold appliances for a kitchen reno two years ago. Fridge and stove from a dealer and microwave from Lowes. Fridge - After one year the ice maker quit. $200 part plus labour. Seal on fridge door not sealing. New hinge and washers to adjust. $30 plus labour. Stove - three different stoves were delivered with the same paint flaw on the top of the control panel (3 inch section where paint did not adhere or was scraped off... Same spot on all three... clearly a factory issue). Stove door - when you touch it the interior light goes on. Warming button and switch was broken when purchased but didnt notice. Whirlpool wont warranty. $48 plus labour. Last piece in this puzzle... Microwave - magnetron went and wont heat. $300 plus labour. Obviously time to change brands. Now to figure out who is NOT under the same manufacturing umbrella.

We bought our Terrorpool Whirlpool refrigerator in 2006. We have had problems with the ice dispenser, bad motor replacement, and now we have cracks all down the right inside wall. I had bought an extended warranty of four years at the time of purchase which covered the cost of the previous problems. But it has now expired, and I was told it would be my expense for repair. What happened to reliable appliances that our parents and grandparents had? What happened to the name Whirlpool? I will never buy a Whirlpool product again, not to mention the customer service (which I wont mention). If you have model # ED5PHEXRQ00, please write about any problems you have had and help someone else not make the same mistake.

I purchased this rather expensive gas range and use the oven very little. We are empty nesters that eat out every day. Went to use oven and it had error code for cooling fan. Called repairman who replaced sensor and oven worked (literally used two times in 4 months). Now error code again. When I checked the code I realized this is a problem with these stoves. Whirlpool why no recall or free fix?

I have a kitchen collection of Whirlpool products, not even 2 1/2 years old. I have had nothing but issues. Microwave was completely rebuilt within few months, refrigerator and freezer multiple issues. Latest is the freezer stopped working, now my good is ruined!!! Wont always make ice in the icemaker. Already had to replace freezer door because it was warped and the seal didnt work and now my dishwasher isnt working!!! **!!! I waited 20 years for a new kitchen, finally got one and did extensive research thinking I was safe with whirlpool. I was wrong. So now what, what happens when the warranty runs out, Im screwed. Shame on you whirlpool for putting out crappy products and doing NOTHING to try and fix this!!

I purchased a Whirlpool range from Lowes for $750.00. After 13 months, the digital circuit board went out and cost $580.00 to repair. I thought this was odd since the range was fairly new. The service tech said the boards are a common problem. Two years later, when using the self-cleaning mode, the door was locked and the board was out again. So this must be the issue because that is the same problem that happened the first time. This must be a design flaw! The board cannot handle the heat generated in self-clean mode. Way to go Whirlpool, put the board near the oven door where it is subjected to extreme heat and melts!

I bought a brand new Whirlpool washer and dryer. The Whirlpool Cabrio washer does not clean my clothes no matter what size load you have. I have tried every combination possible to get my clothes clean and 95% of the time there are clothes that don’t even get wet let alone clean! I have only owned this washer since July 22, 2018 and am now willing to give it away - that’s how upset and displeased I am with it! If you read reviews, stay away from this model - not good!

Whirlpool 29 cu ft French Door Refrigerator WRF989SDAM - We purchased this refrigerator September 2013 for our new home. We moved in November 18, 2013. The refrigerator made a very loud buzzing/humming noise from the beginning and did not make enough ice. The shop we bought it from came on 2 occasions to work on the ice maker and finally totally replaced it. Then the rack on the bottom of the left door fell out and contained glass jars of pickled vegetables. They broke and made a big mess and etched our travertine tile floor. We called the shop and they sent their son out who put the rack in with duct tape which of course did not work so we took it out and put it in the cabinet. We had to pay to have the tile polished to remove the etching. On the weekend of November 15, 2014 the humming noise was so loud that we called the repair person again and they came out on November 17, 2014. At first they thought it was a fan motor but the freezer started making a loud noise and the owner came and said the compressor was going out. Our food was beginning to thaw and we asked if they could at least loan us a refrigerator to use. They brought us an old small fridge which was put in the garage. We took all our food out there. They came November 25 and picked up the fridge to be repaired. We had been told the warranty was out but after calling your company they were told Whirlpool would cover parts and labor. Today is Thanksgiving Day and we can not cook a big meal due to the small fridge and freezer and we are buying bags of ice every day. We have family visiting and must go out for dinner. We have no idea of when our refrigerator will be returned to us. This has been an expensive and disappointing experience. I would never recommend your refrigerator to anyone due to this experience. I really feel we should have been offered a new refrigerator at a discount. We bought all our appliances from Dons Appliances in Okeechobee, FL 34974 and they are all Whirlpool. This refrigerator cost $2299 and our total order was $9,642.84. We would appreciate a response from your company.

My washer and dryer have been a great experience. Doing laundry has never been my favorite chore but these energy efficient and state of the art machines live up to their advertising. One of the best things I like about the washer is the ability to set the run time for a future time. I do wish the dryer had something similar.

My microwave came with my house. I didnt choose it but it has been a great brand. I love the preset timers for defrosting & for popcorn. Its big enough to handle an 8x8 pan which was important to me. The turntable could be more stable. My model is a built in over the oven option. Black & digital. It has lots of preset options & is pretty user friendly. I like the size & it is super quiet.

My machine has been ripping clothes for a few years but I thought, initially, that it was a snap, zipper or hook causing the problem. I recently got fed up and found this: **. It makes it pretty clear that it is a manufacturing defect. I called their customer service centre and spoke to a supervisor that told me it is normal wear and tear and that perhaps the glass in the door had worn out. Yes, thats right, she said maybe the glass has worn out.They are offering ZERO assistance in what would be a $500+ repair for me. Admittedly, my machine is five years old and out of warranty, but to me, when the repair is to install an entirely new style of door so that the clothes no longer get caught underneath, it is a defect. 43 different models of their machines are included in this issue and it was identified in 2012, a year before my machine was made. Why didnt they correct it before that?

Whirlpool microwave came with my new condo, and its as aesthetically pleasing as it is functional. Very easy to use, sounds are not annoying (as my last microwave was) and heats food quickly and evenly, as needed.

After less than three months the oven control failed. Local repairman said it would cost $450, better to get new one. Whirlpool set-up service call with their Certified Technician, who didnt come. I had to pay compensation to rental guests in the property who went without an oven for almost a full week. Also had to buy a replacement ($633) to provide a functioning range for these guests and next weeks guests. Whirlpools only response was to offer to set-up ANOTHER service call. I am out over a thousand dollars. I have been a loyal and repeat Whirlpool customer for years, but no longer. What an extremely unsatisfying experience!

Purchased this Upright freezer model 160NZTQ02 approximately 2 years ago. Freezer had problems maintaining temperature from the beginning. Noticed it freezing up at air vents in back of interior. Unplugged, removed contents, and let defrost by ambient temperature (approximately 4 hours). After using this method for first three defrost periods (approximately two weeks apart) I began defrosted with hair dryer, then moved on to heat gun. Bottom line is this junk wont hold temperature and freezes up every few days to a week. No more Whirpool for me.

We have had our catalytic oven explode into millions of hot pieces again for the 3rd time. Contacting them they sold me an extended warranty which Im trying to cancel and have been trying since 30th Mar to contact on ALL of their lines. It is permanently on hold or engaged. This company should be avoided at all costs. If you work for this disgusting company DONT!! You will be out of work soon! It is unbelievable how bad they are at responding to their (now ex) customers. What the hell are we in the EU for when a supposed UK co is Italian and they never respond (AKA 1940). Ludicrous! Incompetent! Stupid! Totally without comprehension. Do NOT buy ANY INDESIT or HOTPOINT products EVER!!! They are dangerous and you will NOT get any help to put them right.

Whirlpool washing machine #WTW58ESVW1 - I bought this thinking Whirlpool was a good brand name. I was totally wrong. My machine is two years old and the auto sensor switch has quit working 6 times. One time it only did 6 loads of laundry. Another it only worked for 6 weeks. That time I replaced the switch myself to save money on a repairman. Ironically the switch is still under warranty but they will not replace it unless a serviceman comes to confirm that the switch is dead again. This is because 2 have already been returned to them. Obviously, there is a problem with the switch. The company will do nothing. They used the excuse that I did not purchase an extended warranty. This is merely an excuse. Do not purchase any Whirlpool products. You will be wasting your money and time having to end up going to go out to do laundry.

Whirlpool Duet - Front loading with additional base makes loading and unloading easy. We have had the washer and Dryer about one year now. They were replacements for Kenmore front loaders. We replaced a Kenmore front loading pair that served us faithfully for more than ten years. But when we purchased a new house we decided that it was necessary to upgrade to better units. The Whirlpool Duet pair has performed exceptionally well with one little caveat. Periodically we have to unplug the units to reset the computers when they dont function properly. Small problem, easily solved.

I love the way the clothes are clean when I wash them. I also love how well they are rung out when I get them out of the washer to be put into the dryer. The washing time isn’t too long either as compared to other washers I’ve used where it took almost an hour to wash and the clothes didn’t seem as clean.

We purchased a Whirlpool refrigerator (WRT5L1SMYF00) in April 2012. Within 2-1/2 months, items were freezing on the shelves of the fridge box. I called Lowes & was told to call Whirlpool. I did as suggested & they sent out their service co. tech, Turner Consumer Services. I had all the same issues as everyone else in these reviews. i.e., food freezing where it shouldnt or spoiling when the stat was turned down even one notch. The staff at Whirlpool was as uncooperative as is possible. They smiled and lied to my face during phone calls - anything to get me off the phone. During the next 4 months (till Nov.), techs came out 5 times, never having the part needed on the truck. Always, it was my fault somehow that my stuff was freezing. Their chosen tech service employees were rude, condescending and without knowledge. Five service calls, 3 parts replaced and numerous calls to Turner & Whirlpool got me nothing but stalling tactics. I, too, was told that their tech had to fail the appliance before they could consider replacement - all lies. The tech, when he gets here, says hes not allowed to fail the unit. On the 11th of Nov., I awoke to totally frozen-up coils which kept the fridge box from cooling. We had company here from out of town. We moved out the new fridge, moved back in our 21-yr-old unit and got through till our visitors left. Whirlpool has been completely unresponsive to my appeals for some relief from this fiasco. I continue to receive requests from Whirlpool to purchase an extended warranty. Really? My husband & I went out to Sears and purchased a GE & have had no issues with it whatsoever. We are older, on a fixed income, and can ill afford to purchase 2 fridges in 7 months, not that Whirlpool cares. Not only will I never buy another Whirlpool product, but I will warn everyone possible to not buy from them. In fact, my intention is to use every possible forum, Facebook, Twitter, any & all review sites here in KC, MO or anywhere to put Whirlpool down. I am, however, considering one more expense - a lawyer.

Bought a Whirlpool refrigerator from Lowes 5 months ago. Already had a repairman out two times. The refrigerator is defrosting out on the floor. We are constantly having to change towels to catch the water. The last repairman said it could be fixed and started the procedure to get an exchange since it was still under warranty, but now Whirlpool is saying they still want to fix it even after we were told we were getting an exchange. These people are crooks and put out low quality merchandise, then dont back it up. I have seen complaint after complaint on the reviews. Whirlpool needs to be put out of business.

Why are the Whirlpool appliances so badly made that they are not fit for normal use? Are they buying substandard parts? Do ConsumerAffairs advocate for more robust, long lasting products, particularly with current sustainability concerns for the world? Having to buy a new motherboard and burners, cups and knobs after a couple of years of normal, careful use, is unacceptable, surely? The motherboard, burners and fitting charge is almost half the cost of a new appliance (gas range). Is this acceptable?

Very dependable. Like the steam clean function. Love that it is front loading. Like that the machine has windows. The functions for towels is a plus. Time remaining convenient. Machine is very good looking.. A big plus is the choices of many different functions, many that I have not yet used, but are available too.

Purchased an expensive, Cabriolet Washer in 2014 to replace a well used Kenmore washer. Sucked into the, Whirlpool is a good brand and spent more than I would have. Lid lock fault started about 3 months ago, googled fix and found this to be a very common problem with this brand. Have been able to override and reset it but it is very frustrating to deal with. Called in a repair person this morning who, for $140 told us we had a faulty lid lock and for $360 he would replace it. I contacted Whirlpool and asked if they were aware of this very common complaint (just google it) and they were not but offered to make a record of mine. Please do not buy Whirlpool. Very disappointed with their product and their response.

Whirlpool is an awesome fridge. There was plenty of room for everything. I loved the freezer part too. I would love to have another one because mine was in a fire in 2015. You will like Whirlpool.

The front of the stove gets so hot you can burn yourself and I feel it is not safe around small children or grandchildren, and it should addressed to fix the problem not just cover it up. Please give me the info to fix the problem before I have to sue over my grandchildren and great children getting burned.

Whirlpool Cabrio washing machine - We purchased the (best name brand) from Get It Now and all we ever had was problems. We will fill the washer 1/2 full of clothes and the clothes on top would not even get wet. So we have to do it again, to make sure the rest of the clothes were washed. Many times there was white smudge marks on the clothes, sorta like powder (we use only liquid soap that you recommend). Today I washed a child’s bedspread for the 4th time because the stains would not come out (from a cookie). I had to turn the bedspread twice just to get it wet. I used bulk load and heavy duty load and it doesnt work. Your product is a very big disappointment for the price a person has to pay. I will recommend that no one purchase this product. Your people need to do further research on who this machine cleans clothes.

This is a great choice if you like a drawer for a freezer. It’s double door. The racks are easily moved. There’s are drawers for beverages and cheeses and vegetables. One downfall is replacing water filter cartridge every couple months and freezer could be set up a little better so you don’t have to pack things on top of each other.

We built a new house less than 2 years ago that included maple hardwood floors and upgraded Whirlpool appliances. The ice maker jams frequently, fresh vegetables freeze despite raising the temperature to 45 degrees and 2 service calls that didnt fix this. The latest problem is the worst. Ice built up in the bottom of the refrigerator and leaked out destroying our solid maple flooring. They are coming out again to service the problem, but who is going to pay for our swollen cupped floors?

We purchased a side by side Whirlpool refrigerator/freezer in June 2011 and have had nothing but problems with this piece of crap appliance. Ice maker has been repaired 3 times, water line clogged twice because of freezing and thawing. Now the machine only cools both sides to 45 degrees F. I am having a repair person come out on Monday to tell me what is wrong but I am so upset with the poor workmanship of this product I dont want to put another dime into the repair. We paid $1100 on this and have paid at least $600 in repairs over the past 4 years!! I agree with all of the other comments on the poor manufacturing choices. We had a GE prior to this and it lasted 10 years but we had the same issues. Repairing it every few years. I am not sure what brand to purchase next. If anyone has a suggestion I would be open to it.

Whirlpool Duet Washer - The washer after 14 months started to rumble like a freight train under spinning condition. I call Whirlpool and the answer was to purchase an extended warranty or buy the parts for over $700.00 and pay the tech to fix it for another $250.00. A washer should last more than 14 months. I think the parts and the repair cost more that the price of the washer. This is a rip-off.

On 5/3/16 I purchased an Amana high-efficiency, low water, top loading washer. What a joke, it is a piece of junk. There is no water so clothes dont come clean, and if you leave money in the pockets no worries. As it will be right there after the clothes are washed and dried (got matching dyer also). They dont even smell clean after two washing. And now you are to purchase a cleaner to clean your washing machine. This is truly not an efficient machine in any way.

I purchased a (second) Whirlpool washer (WFW87HEDW0) in October 2014. Since purchasing (and to this day), I manually dried the rubber gasket after completing my daily washes, knowing that mold growth was possible. I wash one to two loads of clothes about three to four days per week. During the first year, I did not notice any mold in this area and was confident that the manual drying and cleaning with Affresh was preventing mold growth. However, at the beginning of this year I discovered a little mold growth, which has slowly been increasing, in the inside lower lip of the rubber gasket. The image attached reflects mold in its current state. I was very surprise to see this happening since my diligent cleaning has been thorough and never ending. I even remove the soap dispenser tray to clean and air dry it outside of the washer and leave the washer door open at the end of the daily washes for extra fresh air circulation. This is my first official complaint about a Whirlpool front loader washer, even though I previously owned another (GHW9200LQ0) before this one and had mold growing on the rubber door gasket but, unfortunately, never officially complained about that old machine. Now, I dont qualify for the $500 compensation because I never officially complained three times within the first five years of owning the old washer. To my dismay, I did not immediately realize I had mold growth in the old washer. It was only until years later that a repairman told me that I had mold growth in it. In addition to telling me the price of replacing the rubber part and replacing a broken water pump plus labor would cost as much as buying a new washer. Before purchasing a new washer, I researched and read many reviews about Whirlpool and other brands before deciding on this new Whirlpool. I decided to give Whirlpool another chance and to follow their recommendations on the proper cleaning of the machine. Once again, I am disappointed and angry with Whirlpool and, now, have to figure out what to do with my current situation.

I purchased a Cabrio washer and dryer in 2011 and sold it in 2012 for half the price. I was tired of my clothes not being cleaned. My husband and I work in an office environment so our clothes do not get real dirty. On the other hand, we do work around the house and garden. When I put black pants in the washer, then take them out, they look clean because the mud is still wet. When I take them out of the dryer, it is dry mud. I called the company and they said get someone in our area to come in and see if anything is wrong. Yep, they came in, charged me $150 and said that nothing is wrong; they cannot find one thing wrong. I used the washer for about another 6 months and thought, This is crazy! My towels, bedding, nothing is clean. I then sold it for half price and I am now using a totally different brand. I will never purchase a Whirlpool again!

My fridge is less than a year old. Ive had issues with the part where the ice comes out to fill the trays. Now, I have no ice at all!! My product is less than a year old and this will be the third time Ive had to have someone out to fix it. I called corporate to ask them to stand by their product and ask them at what point they would just replace the whole fridge! The girl I spoke to never once said, Im sorry for your inconvenience! I now have to go without ice for a whole weekend and again wait around from 1-5 p.m. in Arizona with four kids to have ice!!! NOT HAPPY AT ALL!!!

I have use Whirlpool washers and dryer for years. I had Washer and dryer that lasted me 20 years, even when I thought they were going out I had purchased another set maybe two years before and they were still running so I left them in the house I sold, I would recommend Whirlpool to my friends and family.

I bought my house in 2009, and the previous owner bought this refrigerator in 2005. By 2012 The light and temperature read out went out. A circuit board had to be replaced. I have a home service company that I pay for yearly which takes care of the appliances. As usual, the fine print on the back of the contract said circuit boards were not covered. When I went online to purchase the part, the cheapest I could find it was $180. My service company said they would not cover it because they break down so frequently, with Whirlpool as the biggest offender. They gave me a discount and charged me $125 for the replacement. Whirlpool is making a fortune on these defective parts, which last long enough during the warranty period, and then you are on your own.In 2015, after the refrigerator was 10 years old, the compressor died. Hundreds of dollars of food spoiled. My service company said I was covered for the replacement, but I would have to wait 5-7 days for the part to come in. I was so furious that a refrigerator of this age would break down on me. The repairman told me he has seen these Whirlpools break down after 5 years. He said they are junk. When I was young, we moved into a new 20 story building in 1963. All the apartments had the same refrigerator made by Frigidaire. I lived there for 26 years. When I moved out in 1989, that refrigerator was still there working perfectly. It never needed a repair. I never heard anyone complain about theirs either. How is it that in 1963 a company could build a workhorse of a refrigerator, but in 2005, Whirlpool, a company in business since about 1911 makes this junk? I will never buy a Whirlpool product, and will tell the world not to do so as well.

This complaint refers to model number ET8MHKXMB. It was purchased in November of 2008 and the fan had to be replaced on May 29, 2012. The cost of this repair was $189.79. This is a terrible thing to have happened. Obviously, the fan was made cheaply. We are very dissatisfied and will not purchase another Whirlpool refrigerator ever!

We bought a Whirlpool oven in Costa Rica. Wanted a good oven from a reputable manufacturer. Oven has had numerous problems over the past 2 months. Local vendor is worthless and trying to run out guarantee time. Whirlpool U.S.A. says it will not help with problems for products sold outside US or Canada. Fair enough. THEN DO NOT SELL THE WHIRLPOOL BRAND WHERE YOU DO NOT SUPPORT YOUR PRODUCT.

My agitator-free washer began tearing small holes in my clothing and sheets about one year after purchase. I contacted Whirlpool and they sent out a service person, who ran a diagnostic test on the washer and said it was fine and I should learn how to wash clothes and load the washer, etc. The barrel of this washer has little holes and I believe that when it spins the clothing, some pieces may stick in one of those holes causing tearing. The service person also told me that my clothes were old. I guess that means this washer is not for washing old clothing. The tears in my clothing are in places that are very unlikely to tear, like the back of my jeans behind the calf of a leg, about half way up from the ankle. There are holes in my tee shirts at the bottom of the back. Even if I were a smoker, which I am not, I would not likely burn holes in those areas. Whirlpool obviously does not want to accept responsibility for this problem, even though there are many other people having the same problem with this type of washer.

I love the large capacity of the washer. But something is turning my whites YELLOW! I have never had this problem in 40 years of washing clothes. All of my whites come out yellowish and I am getting what could be rust stains on heavier cloth (white denim). Also, I regularly used the soak setting on my old Whirlpool. That setting is not available in the Cabrio. I have tried catching between cycles and the drum is constantly emptied. I wish Id read these reviews before I bought.

It seems the quality issue of the LED of the washer Whirlpool Cabrio. It was broken from the screw part of the glass and the plastic/alloy and the glass. They would charge me $416 to replace the LED but I rejected and was still required to pay $85 for labor fee. I called the company and they didnt admit that was a quality issue but I just found many consumers had the same problem. If someone would like to have a lawsuit, please contact me and I will join.

Im happy with my 9 year old purchase. They are front loaders and they sit too low for my comfort. The available pedestals cost hundreds of dollars for a pair...that I do not want to spend. I have not had any repairs needed.

After the one-year warranty ran out, my wife ran the self-cleaning feature, which since Ive found is a well-documented problem in online forums. The oven overheats and blows out the thermostat, fuse and some other cylinder device, all in all a $600 repair. I am furious that both Whirlpool and Ikea (where we purchased the electric oven) keep completely silent on this issue, not bothering to tell homeowners to use this function at their own risk. Just wipe it out! The well known nature of this self-destruction and potential high cost of repair should be information given to consumers, but of course this would affect their sales numbers. BE WARNED!

Microwave Hood Combination...moisture sensor failed...potato caught on fire. Service company Whirlpool sent failed to show (Whirlpool selected a repair shop over 100 miles away). 2nd service company told me sensor failed and they would return with new part (ignoring the fact the white microwave was not gray and black) in a few days. If I wanted a new microwave without the dust and ash, I had to call Whirlpool. Whirlpool is ALWAYS experiencing a high volume of calls.Whirlpool states 7 - 14 days (unit on back order of course) for the microwave will arrive. 21 days later..no microwave. More high volume of calls... Whirpool state a repair center has received the microwave on July 31st and should have called me. Said repair center has no record of this transaction. Whirlpool reps claim to have records of my claim...but... they keep asking did we tell you it had been handled? I say read my file... Customer rep says my file is hard to understand (i.e. it is long). But they assure me they are empowered to help me. Maybe they should look up that word.Today...it is not Whirlpool customer service fault! No... It is being handled by a Product Replacement Specialist... Sadly they cannot provide me with any contact info for that Specialist. Empowered but not informed! Lesson: Whirlpool dont buy or if you do... and it catches on fire...just buy a new one... They make it impossible to get a replacement.

I bought a Whirlpool Cabrio washer on 11/07/10. I brought it home, hooked it up, turned it on and water came pouring out the bottom. I should have known better then, but I took it back and got another one, same model. I dont even have it 2 years and its locked up. I had a repairman here and was told it needed a new water pump ($200 plus). There are 3 adults in my home so its not like I use it hard. I am really disgusted. This is the 3rd washer I bought from Whirlpool in less than 10 years. I went on the Whirlpool site and voiced my disappointment and my problems with their washers. I was told they take pride in their products and I should have a nice day. Yeah, right, they dont have to drag clothes up and down the stairs and then to a laundromat when theyre in their 50s with a bad knee and back. Yes, I will have a nice day when I get that piece of junk out of my house. I will never buy anything made by Whirlpool again.

After purchasing 3 whirlpool items in the last 4 years and 2 of them breaking down a dryer last year, and my water heater today. I no longer have faith in your products. I am disabled and was a whirlpool customer, but after my recent experience with your failing products, I will not be purchasing any more! Its great your willing to send the parts for the water heater but, it costs $65 to have them installed. I bought from you because you had a quality item and obviously that is no longer true. Contact me if you still want me as a customer.

We purchased our Whirlpool Cabrio platinum washer about 3 years ago. I am completely frustrated with it. When it is on spin cycle, it sounds like a freight train going through my house. During the rest of the washing... it squeaks. And right now this is the 5th attempt to wash the same load of laundry. Because it keeps getting unlevel and it will not continue after I move the clothes around to get it level. So I have to start all over. There is not a spin cycle option that is available by itself. Every time I have to choose the rinse/drain/spin option. Obviously it is not under warranty anymore! Only a one year warranty... really pathetic! And when we called they offered us a little discount to buy another one. No thank you!!! Wont ever buy Whirlpool again.

I bought a dishwasher Gold Series Top Control Whirlpool dishwasher at the Home Depot, April 4, 2015. Paid six hundred ten dollars and twenty-eight cents $610. 28. I noticed soon after that the top shelf falls off the rack when loading at front. I began loading from the back. It worked for a while but now it totally fall apart. The door will not close and I am unable to use the machine.

I purchased a washer and dryer from WHirlpool in March of 2019 based on the good word of mouth information I have heard from others. Today I reported to WHirlpool customer service how all my brand new towels were destroyed during the week of 9/8/2019. The towels were purchased on 9/3/2019 and are now unusable due to a defect from the washing machine. I called into the customer service to ask what they can do, they completely refused to cover the cost in any way. Original cost was $448.00.

No response from Whirlpool, but I did find out what the rust was. Instead of using stainless steel or plastic or rubber, the inside light frame is made of a cheap metal that has rusted and is literally falling apart, sharp and very rusty pieces were falling into the washer tub. No wonder I find holes in the clothes that werent there before washing. I removed what I could, including the part it should hold, a plastic plate that covers the light, protecting it from moisture. My husband covered it with electrical tape to prevent injury and possible electrocution. I contacted Whirlpool, but they have ignored my questions and have not answered. They do not have a replacement part for it (stated on their parts website) They give you no solutions to a problematic appliance that should have been recalled and taken off the market due to safety issues that have caused injury and possibly worse.

I purchased a new Whirlpool 29 cubic ft. french door bottom freezer Refrigerator 11-22-2013. On 4-18-2014, I noticed water on the floor and realized my ice maker had quit working and the ice melted. I called Stantons APL. where I purchased it from and a service tech came on 4-22-2014. He checked the fridge out and after five mins said this is a model that has a known defect in it and it would have to be totally rebuilt. I then called Whirlpool and told them I want a new Refrigerator. I told them I paid for a new appliance, not a rebuilt one. The Whirlpool rep said they would need a second opinion and scheduled a different company to come out for service. This happened on 4-25-2014 which by this time I lost all my food in ref and freezer. He was there about ten mins. and said its gone out and it will have to be totally rebuilt. He calls Whirlpool tech support to help him figure out how to take out bottom door because he didnt know how. WHIRLPOOL tells the tech they want him to tear my refrigerator apart and run diag. test on it to see how it performs under certain codes. I tell Whirlpool they can run all the test they want after they replace my refrigerator and my food. The Whirlpool rep says, That aint happening. So I say, Then I need to talk to your supervisor. After going through four supervisors, I finally get to the person who reluctantly agrees to replace the refrigerator and says give her 24 to 48 hours to make it happen. 60 hours, still waiting on a response. Will let you know what happens. Shame on you Whirlpool for deceiving the public.