We purchased a $2700 LFX33975ST piece of junk in 2014. The first repair for an error code resulted in a non-working fridge for 3 months because the part was on back-order and cost us over $500 to repair. Three months later the freezer is working but the fridge will not cool below 46 degrees. The repair shop spent over 90 minutes on the phone with an LG technician discussing possible solutions. 1 - Replace the main motherboard ($200) plus installation. 2 - Replace the thermistor. The technician did not recommend any of those solutions because there is some underlying issue with ALL of these refrigerators that they are not telling us. I have checked the fan (working), the fuse on the circuit board (good), and the compressor (working). Ultimately, the suggestion from BOTH LG and my repair shop BUY A NEW FRIDGE BUT NOT LG or SAMSUNG.

The refrigerator is side by side, 27 cubic foot capacity and without the water and ice in the door feature. It has been a good refrigerator but not a great one. The price was what I was willing to pay and it got ok reviews from Consumer Reports. I would have liked the capacity to have been greater. If anything I would have expected that it would have been better made. I bought the refrigerator because it was on sale at Home Depot and they offered free delivery and installation. If another highly rated refrigerator had been on sale near the same price, then I would have bought it.

Purchased a new LG dishwasher on 12/17/20. Model #LDT5678SS. Delivered on 12/20/20. Used MAYBE a dozen times & now there is rust in the bottom of the tub & on the door. Since it is now past 30 days Lowes will not fix/replace it so we reached out to LG since there is a 1 year warranty. The tech they sent out said he owned the same model & kept his outside & his didnt do that. Then he went out to his truck, made a phone call, came back in & told us to call Customer Service & left. We called customer service who informed us the tech said it was improper use on our part. We only used Cascade & water. I dont understand how this is improper use!We also purchased the 5 year extended warranty from Lowes, but because it is still under manufacture warranty, they cannot help either. They also stated that rust on the tub & door is considered cosmetic & would not be covered. Even though in the back of the LG book, that came with the dishwasher, it states there is a lifetime warranty on the tub & 1 year warranty on the parts/labor.So now we are stuck with a brand new rusting dishwasher that sticks like rust inside & Im sure will only get worse with time but thats considered cosmetic. I WILL NEVER PURCHASE ANOTHER LG PRODUCT AGAIN. Its sad because we used to love LG. Own several LG TVs & also just purchased a LG Microwave which Im going to return before the 30 days. We were also looking at purchasing the matching stove & refrigerator but that is definitely out of the question now!! Between the Dishwasher, connectors & warranty we paid over $1,000 & now were stuck with it!

We purchased our LG electric range model LRE3023ST in November 2012 and the buttons have stopped working now 3 times. Each time a repairman came out; however it works intermittently so when it stopped working on a Sunday and the repairman comes on Wednesday, and it has since begun working again, they do nothing. Once it was not working when repairman came and they replaced all the electronics, which worked only for a short time before happening again. It is completely unreliable and I never know if it will work. I cannot understand how LG can get away with selling stoves that dont work. Similar models have been recalled but not yet this one, but LG obviously has issues with the buttons on their stoves. Three times I have prepared dinner only to find out I cannot use my range. LG is not at all helpful. I will never purchase LG or any appliance from Home Depot.

Updated on 05/10/2019: Where do I start! First of all, I stand behind my comment to stay away from LG! I have my 1st replacement compressor after 3 service calls and guess what?? It DOESNT WORK!! Keep in mind it has taken over 3 weeks to get this far with a refrigerator that is less than 2 years old! Id like to say that I am surprised! 48 hrs after the repair with a bottle of water in the refrigerator and a bottle in the freezer, neither are cold let alone frozen. LGs response was.... What is the temperature of your refrigerator? Are you kidding me? I just told that it wasnt working and that is the response I get?Needless to say I am still waiting to hear what the next steps are because I was told that I dont qualify for a new refrigerator. There is a process that they will not elaborate on that needs to be followed and apparently it starts all over again with what is the temperature of your refrigerator.... WOW!! It is absolutely ridiculous! It should start with... I am so sorry for the issues this is creating and we will put a rush on another replacement compressor and schedule a new service date for the install immediately. Then it should be proceeded by... If we are unable to fix the issue we will STAND BEHIND OUR PRODUCT AND REPLACE IT!!! I think they need to take an ethics class and learn how to handle their business. RUN!! STAY AWAY FROM LG REFRIGERATORS!! Personally, I will never buy ANY LG product again.Updated on 04/27/2019: I am on round 2 of trying to get the faulty compressor replaced with a new faulty compressor in my LG refrigerator. Oh yes... I said it!! They know the replacement compressors are faulty and are continuing to install them and forcing people to deal with their unethical business practices!! They were supposed to replace the pathetic compressor on the first appointment but chose to lie to me and schedule a diagnostic first even though I had already agreed to pay for the repairs on the off chance it wasnt the compressor. Thats completely impossible by the way with all of their known compressor issues. The part that makes me extremely angry is the service tech had a new compressor in his truck but was unable to install it unless it was sent by LG specifically for my job or he would not be paid for the repairs.Now I get to sit and wait for an undetermined amount of time until someone in their scheduling department decides to call me back to schedule the next appointment. I even tried to schedule the appointment directly with A & E (who LG uses for repairs) and they cannot help me until LG does their job even though EVERYONE KNOWS that the compressor is bad! This is absolutely the most horrifying thing I have ever heard of and a class action lawsuit could not be more fitting for this type of behavior! I will never buy another LG product and have made it a mission to tell everyone I possibly know how unethical they are and to stay away from their products!! This type of behavior will end up destroying this company and they deserve it!Original review: They know they have a compressor issue with my model of refrigerator and have already been to my house once to replace the ice maker. My refrigerator is also less than 2 years old! Now, they will not even schedule a repair without the serial number (which they should already have from the previous repair) and could care less that I am without a refrigerator and have water all over my floor not to mention that it has ruined everything in my refrigerator and freezer! To say I am unhappy would be an understatement!!!

I purchased washer from Sears on 3/21/13. It is now 6/15/13 and the washer has been out of service for 8 weeks. It is always the same problem, the computer board. The first time it went out, the service person came out and said it would be 10 days to get the parts shipped. It worked for 2 days before going out again. This time, it again took 10 days to get the parts shipped. This worked for 1 day before it went out again. The service guy called and said it was another part and had it shipped another 10 days. When it got here, the service guy said it was the wrong part, so now another 10 days for the parts to ship. In between scheduling for someone to actually come out and repair the machine was always a couple more days. I called LG USA directly and was basically told nothing. Not even a Sorry for your trouble. Their response was that there was nothing that they could do. Apparently, once you buy an LG product, you are on your own. They already have your money so they dont care about anything else. If you see an LG appliance, run away, run far, run fast. Just stay as far away from it as possible. Buy a Samsung or any other brand but stay away from LG.

I bought LG washing machine and dryer, model wd-12316rdk, two years back (supposed its 5 years guarantee). In the first year, the main board had burned and I called the agency. (They told me that this model has main default which is this one. So why do you still sell it? I really dont know.) They didnt want to change it then they changed it after pressure from my side. One day later, its burned again then they changed again and now its getting burned for the third time. Three times within two years is really unacceptable. It cost me a lot almost $1000 so I really need to be compensated by a new one or I will raise and file official complaint against your company in front of the Egyptian courts.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

I bought a Kenmore Elite Refrigerator (LG compressor) in November 2015. It had a ten year warranty on the compressor. In November of this year (2019), the refrigerator stopped cooling suddenly. I lost over $200 in frozen/refrigerated items. It cost me $99 to just have a repairman show up and then another $260 to have diagnostics run to determine the failure mode. It was a bad compressor. Took another week to get parts (although repairman had a truck full of new compressors since he replaces over 30 a month) and then another couple days to get the repairman back out to fix. Total bill to have fixed was over $500. Repairman told me he has had three newly replaced compressors fail within 48 hours just this month. LG has a known design defect in the compressor system that they refuse to acknowledge or fix and continues to sell this faulty product. Do not buy an LG refrigerator.

I will never buy an LG washing machine again. They are the worst. Two different internal parts broke and LG would not cover it, plus they hung up on me three times. Total cost for both parts to fix was $310, installed by another company not affiliated with LG.

I purchased the LG DLE2050W Dryer along with the matching washer 2.5 yrs ago. We have replaced a sensor, a fuse and when the dryer quit drying a week ago, I thought here we go again, ordered another fuse and guess what, that didnt work this time. I have had a couple of dryers over the 32 yrs of our marriage, and never had to replace more than a heating coil even with 2 boys growing up here. It is just my husband and I now, 2-3 loads a week and dealing with this is ridiculous. You have to take the drum out to get to the most minute parts and what a pain that is. So, this dryer will be stuck in the corner of the basement and tomorrow, I am getting a new Whirlpool and feel confident I wont be dealing with these issues again.

The microwave is very easy to use and installed, love the way it looks. Has a very up to date style to it. It works very well, heats the food or beverage up very evenly. Love the color of the front glass window.

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

Frosting in the freezer, fan went out first month, then the fan went out in the refrigerator, now the fan is out in the freezer again. All in less than two years. Warranty is not covering the last fan, the warranty from the place who contracted with LG to fix the problems said they would come out and satisfy their warranty if LG will provide the parts. FRUSTRATING!!! Our last refrigerator lasted for 17 years, this one hasnt worked for at least 2 months of the year and a half weve owned it. Paid over $3000.00. Sad.

Within the first 5 months the water pump went out. It then happened again a few months later. Nine months later the agitator has quit. The earliest a “certified LG technician” can come is almost a week out. I am a working mom with 4 children. I have to now take all of my laundry to a laundromat to wash until mine is fixed again. All while I have paid for something I cannot even use. I will never purchase LG products again.

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

Updated on 08/10/2019: UPDATE 08/09/2019 update: For those of you keeping score this is repair attempt number five. We still do not have a working LG refrigerator. We purchased our LG refrigerator in August of 2017 for $3000, stop working on June 22, 2019. THIS UNIT IS NOT REPAIRABLE! This company can care less that we do not have a working refrigerator! This has put so much hardship on me and my family.POSTED 08/01/2019: I purchased an expensive (getting more costly but the day) LG refrigerator in August of 2017 that stopped working June 22. After four visits from the repair company (hired by LG because it is still under warranty) to fix, we DO NOT have a working LG refrigerator. The repair person flushed the tubing for hours on two occasions, and every replaceable part is now new. But the LG refrigerator still isnt cold. And I dont qualify for the lemon law? From just yesterday afternoon I am out another $100 worth of groceries that I bought 24 hours after the repair, to-date we have lo over $500 of food from spoiling.My daughters health has started to decline from eating canned microwave food. We have been very patient (see the timeline below). Now I am contacting a lawyer to understand my rights regarding the Lemon law. Find out about compensation for the decline in my daughters health due to the circumstances that LG has put us in. Lost wages (20 hours to-date) for having to take time off from work so a maintenance specialist can spend 3-4 hours trying to fix. At this point, I am convinced that there isnt a part in the world that can be replaced to make my LG refrigerator cold and working again. To conclude, LG has scheduled another repair (5th time for those of you keeping score). The earliest they can come is 8/9. They are going to try and flush the whole system for the 3rd time. If you have a story like this, please send me an email **.TIMELINE. Saturday 6/22/2019 - The LG refrigerator broke. Monday 6/24/2019 - We made our first service call to LG for a repair and scheduled for Wednesday, June 26. Wednesday 6/26/2019 - An automated message robot from LG called my phone rescheduling the repair for Friday, June 28. Friday 6/28/2019 - A LG hired tech shows up for 15 minutes says he needs to order replacement parts. Wednesday 7/10/2019 - LG hired tech shows up for 3 hours replaces compressor (asks us to give 48 hours). Friday 7/12/2019 - LG Refrigerator fails still not cooling. Sunday 7/14/2019 - Call made again on LG service order **.Wednesday 7/24/2019 - LG hired tech comes out replaces a small part and flushes system (again). Friday 7/26/2019 - Call made to LG service ticket number **. Wednesday 7/30/2019 - LG hired tech shows up replaces internal tubing that was leaking freon tech pushed dye through the system on the previous visit. Thursday 8/01/2019 - LG refrigerator still not cooling correctly lost $100 of groceries which included my families and me meals for today. Husband called for another repair. Fingers crossed that 8/09/2019 is still available.Original review: I purchased an expensive (getting more costly but the day) LG refrigerator in August of 2017 that stopped working June 22. After four visits from the repair company (hired by LG because it is still under warranty) to fix, we DO NOT have a working LG refrigerator. The repair person flushed the tubing for hours on two occasions, and every replaceable part is now new. But the LG refrigerator still isnt cold. And I dont qualify for the lemon law? From just yesterday afternoon I am out another $100 worth of groceries that I bought 24 hours after the repair, to-date we have lo over $500 of food from spoiling. My daughters health has started to decline from eating canned microwave food. We have been very patient (see the timeline below). Now I am contacting a lawyer to understand my rights regarding the Lemon law. Find out about compensation for the decline in my daughters health due to the circumstances that LG has put us in. Lost wages (20 hours to-date) for having to take time off from work so a maintenance specialist can spend 3-4 hours trying to fix. At this point, I am convinced that there isnt a part in the world that can be replaced to make my LG refrigerator cold and working again. To conclude, LG has scheduled another repair (5th time for those of you keeping score). The earliest they can come is 8/9. They are going to try and flush the whole system for the 3rd time. If you have a story like this, please send me an email **.TIMELINE. Saturday 6/22/2019 - The LG refrigerator broke. Monday 6/24/2019 - We made our first service call to LG for a repair and scheduled for Wednesday, June 26. Wednesday 6/26/2019 - An automated message robot from LG called my phone rescheduling the repair for Friday, June 28. Friday 6/28/2019 - A LG hired tech shows up for 15 minutes says he needs to order replacement parts. Wednesday 7/10/2019 - LG hired tech shows up for 3 hours replaces compressor (asks us to give 48 hours). Friday 7/12/2019 - LG Refrigerator fails still not cooling. Sunday 7/14/2019 - Call made again on LG service order **. Wednesday 7/24/2019 - LG hired tech comes out replaces a small part and flushes system (again). Friday 7/26/2019 - Call made to LG service ticket number **. Wednesday 7/30/2019 - LG hired tech shows up replaces internal tubing that was leaking freon tech pushed dye through the system on the previous visit. Thursday 8/01/2019 - LG refrigerator still not cooling correctly lost $100 of groceries which included my families and me meals for today. Husband called for another repair. Fingers crossed that 8/09/2019 is still available.

First time in over 40 years, I changed name brand. Sorry, sorry, sorry. Hate this new washer and dryer. Settings on washer are not convenient. Yes, there are a lot of settings but not all are necessary. I also have had to iron so many things that never were ironed before. Everything is in a ball in the dryer and makes for tons of wrinkles. Can I just say I hate this new modern washer and dryer?

Bought online Costco store. Paid over $2000.00. Both fridge and freezer sections died suddenly in less than 3 years. LG sent repaired person first visit Nothing wrong (But frozen meat are become soft.) Second visit he did something. It works but not as cold as you expect. In next few months again stopped working. I am so tired of cleaning out rotten food, dairy, meat and seafood. I never had such problem with GE or Kenmore. I will never buy LG anymore. So happy to have big fridge with bottom freezer, door in door latest style. I have not even call this time yet. Just finish clean up all inside this Fridge. I hope my warranty is still good or I will complain to Costco and LG to do something. I am tired of this again and again. I won’t expect after I spent this much money to get such useless material and service takes 9 days first time to come. How unhelpful. I tracked down my receipts and have everything but I have to search where I kept. No problem, Costco online always can get it again.

The LG True Balance washer is the worst washer! Every time I wash towels or sweatshirts the washer become unbalanced and restarts the washing process. It is so frustrating! I have to spin the clothing piece by piece to get the water out enough to put the clothes in the dryer. Worst washer I have ever owned. I will never, ever purchase another washer like this again! If I could give it a zero rating I would!

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

We have had an LG refrigerator for 6.5 years (Model LFC25765ST). It stopped cooling one day. When I called LG Canadas Customer Service Center (in Manila, Philippines) the agents were all very pleasant and professional. However, the experience to get a qualified technician out to support or repair the problem was beyond belief! The management in charge of this division, or divisions responsible to coordinate, and execute on field service and repair are irresponsible and doing incredible damage to the LG brand. Because LG insists on doing the services themselves, the experience is HORRIBLE! They have authorized a very small number of local companies/technicians to do warranty work as well, but the list is really short, and should include a much larger list of qualified service techs. I have 3 LG appliances currently. When I bought them, they were all serviceable by the company/dealer I bought them from. LG changed that a few years back, and really screwed up the potential to have appliances repaired by qualified companies with a positive experience. The details of all the pitfalls of my experiences over a 6 day period and my 9 different calls to the customer service group are too numerous to list here. JUST AVOID using LG techs to perform service if you already have an LG appliance, and AVOID BUYING any LG appliances no matter what!!!

Done with LG. The waveforce washer had to have the main circuit board replaced 3 times in the first 2 months of ownership. Nothing like spending this kind of money and still having to go to the coin op laundry... Within a year of ownership, the rust around the bleach dispenser was terrible and just continues to get worse.

So far our LG washing machine has lasted us 11 years. The first 6 years we were washing clothes for 6 people, then for 4 people the last 5. We have only had a few issues during this time. I hope it lasts for at least 4 more years.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)

Had nothing but problems from this machine, and with the service provided. Pump broke after 3 months, took 6 weeks to get someone over to fix it. Said they had no service in my area. Took 3 weeks to make an appointment, said computer would not accept, and to call back later. Finally talked to a service man on the phone, told him that I thought it was the pump, he said he thought so to. Shows up next day, yep it’s the pump. (Why not bring one with you)! Got to order one. Be back next week. Pump took 2 weeks to get here. Then another week to get them out to fix it. (Somewhere in the process. I went out and bought a cheaper washer, just to please the wife). The old pump had a straight pin in it, shut it down. Ok, now, after having the washer for over a year, the washer will never just wash the cloths, it stops with a UE error about every time. Took the wife 8 hrs to wash 1 load the other day. Got my service man on the way to try to fix this problem. Let you know how it turns out.

I purchased a French door/double freezer drawer refrigerator in 2011 from Home Depot. I renovated my kitchen in white appliances and cabinets. The control panel/water dispenser, as well as the tops of the drawers and doors have turned a very noticeable yellow. They are made of plastic and no longer match the white of the refrigerator. My house is air conditioned with an automatic dehumidifier. Not that it should matter but I cannot think of any reason this should happen except the parts were made from an inferior plastic. Its made my new expensive refrigerator look old and has ruined my all white kitchen. The ice dispenser is always clogged and difficult to get ice from. My main problem is the look of my refrigerator in my kitchen. I called LG customer service and of course they said its not covered under warranty and there was nothing they would do.

The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.

I have a new washing machine that isnt working. I called LG customer service to request service. They need the serial number. I would love to give it to them, but LG put it on the back of the machine. I cannot move the thing to get the serial number and they will not set up a repair until I do. Why do they put the serial number on the back?

Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldnt get a replacement. Will not buy again.

Very clean looking microwave with many features that my previous microwave did not have. I like the different auto selections and the fact that this microwave has a rack as well as a turntable.

I have a front loading washing machine, bought 3 months ago. There were soaking wet clothes water all over my floor, too much to mop up. I have called customer service 3 times about this machine, model # WM2240CW. They gave me two numbers to call. It will take a week to have someone come out to look at it. Meanwhile, I will spend my day off of work cleaning up all the water. The worst part is I have called twice before.

Top of the line did not last 3 years. It stopped getting cold. We know that happens but the customer service is the worst I have ever seen. I have been on the phone for 2 days now at least 5 hours and they first scheduled a repair with MODERN APPLIANCE SERVICE who said they would be here between 8 and 12 pm on Wed and at 11 pm on Wed they called us to inform us it would be 7 days before they could have someone here. We called LG back again and again and now they will call us back when their scheduling dept finds someone to look at it. Our son has diabetes and has to keep his insulin cold and thats not happening and LG could care less. We are buying ice to keep it cold. No one has called us back and we have talked to with 3 managers so far and no one has called us back and we have no service date yet. Wonder how long this will go on? I am getting ready to call them again and spend today on the phone begging for help after spending $4000 on a Refrigerator. Update. We took their phone survey after their 10th call and said we were not happy with the results of the call and they had the ** to call us right back tell me they did not appreciate the review or deserved the low score on the review I gave them. Now we still have a $4000 refrigerator that is not working, cant get anyone to fix it for any amount of money and they have time to call me and tell me they did not like my review. I am speechless. It seems they are not going to help us and I am not sure they will call back now. I think I am going to have to place these reviews every hour until I get some attention. So be it.

Bought a LG refrigerator Model LFX25991ST June 19, 2014 and it quit working in less than 1 year. The circuit board went bad. The technician had to replace the circuit board 3 TIMES before LG sent one that worked. After the first time I called LG to see if they would overnight the board. They ABSOLUTELY REFUSED even after talking with a supervisor. I also was told by LG that they would not pay for the food I lost. It took 3 WEEKS before the refrigerator was working again. NEVER, NEVER will I buy another LG product.

LG Premium service - I called LG on my washer that was out of service warranty. The washer had flooded out of the front door seal. They transferred me to the department that dealt with out of warranty repairs. They dont mention you are not working with LG even though all correspondence has the LG logo on it. Silly me for thinking I was dealing with a reputable company. The one time service was simply wiping down the seal of the washer that eventually flooded the washroom a second time. I called and they returned with a new seal. Next day it flooded the room again. 2 days out of work and $300 for 2 more floods. I called and requested a refund for poorly executed services. Realizing my downtime out of work and paying for the service paid for a new washer. I received a reference number and was told I would receive a refund in 6 weeks or so. 2 months now, and 1 hour of calls, I was told that the case was reviewed and my services were delivered as contracted. No calls or notification that a ruling was made. 2 supervisors later today basically told me the same. Next call is to corporate. If you have been taken by Assurant, the number its 212-859-7000. Its not the $300 but the lack of customer service and QC by this company. DO NOT BUY A CONTRACT FROM THIS COMPANY!! I will never purchase an LG device or appliance if they associate with a company like this.

Fridge stopped cooling in early May. Its only 2.5 years old. After six repair appointments 3 of which were to tell us they could not do it that day, and had to order parts and a four hour repair appointment it broke again a week later. Called LG. Called repair service A & E through Lowes. Still have no fridge and more parts on order including another compressor. LG refuses to acknowledge the first four hour repair in May because it was set up with the same repair company but through LOWES my extended warranty. I called and offered to walk away for the near cost of replacing it. They refused so I am taking them to Small Claims Court. LG is garbage.

My microwave not heating and it is just two years old.

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, This is why we dont even carry LG. Their appliances are pretty but thats about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

LG he washer do not clean clothes. The design is faulty - and now after I have tried to work with this machine, I give up and learn that everyone is complaining about the lack of water that is used.

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

The display panel on the LG 3500 is NOT back-lit, therefore you cannot see what the lights indicate without a flashlight. The markings are a light gray, behind a dark panel, making it very difficult to see without getting a flashlight. LG customer service says too bad, thats the way it is designed. No offer to replace brand new dryer, and they didnt flinch when I said I would go to another brand.

I have never written a review before but this issue has me so angry I felt the need. Our fridge is 2 years old. We wanted the best for our brand new kitchen... So sadly ALL MY APPLIANCES (WASHER AND DRYER INCLUDED) ARE LG!!! I wish I had my money back. I started talking to LG about my issues in mid-July. I was given two service people in my area to work on my fridge, which was at that time freezing all the crispers to the point I can keep nothing there. The fridge is 60m degrees, crispers at 20, chilling drawer at 20-30, depending on its mood that day and the freezer is holding at 0. One repairman came, talked to tech services and was told then there was a service bulletin on this model. He followed the techs advice and order a new board and a seal. (Customer service lied to me and said there was no service bulletin... told them my husband saw it and read it so they were lying about that!!!)Waited a week for the part. He installed and left. That evening the same error showed up in the screen... E rF... again! Tech support had told him this meant a fan error. He comes back to then tell me TS wants me to shut down the fridge for 24 hours so it can reset, which means you are really without a unit for 48 hours as it takes 24 for it to reach correct cooling temp. So we follow their request and start life out of a cooler. That seems like a very long time ago... Needless to say, the shutdown did not work. The error returned, servicemen refused to come back so I called the other name given to me. He flat out refused to come, stating he had one just like it in his shop that LG (the largest appliance company in the world), could not tell him how to fix, and he wasnt going to get stiffed by them for his effort.I have spoken to LG several times and am currently without a fridge, have a $341 bill for the misplaced efforts on repair attempt, and am waiting another 7-10 days until they decide to let me know if they will fix or replace. I can only assume from what I have learned that LG has a product with such a problem in multiple systems that they have NO IDEA how to fix and can only hope we will give up and just go spend another $3000-$4000 on a new one!!! I have lost hundreds of $$$ in food and expense of eating out because of this. I do not plan on giving up... I plan on turning them over to the Better Business Bureau and contacting a Lemon Law lawyer. I can totally understand that at times things dont work as designed but to tell customers they dont know what you expect is not acceptable to me. They have lost a very good customer over this whole issue. Add up in your heads, LG management, how much your top of the line appliances cost for a new kitchen and laundry room and tell me how many customers you can tick off before you wake up!!!

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

I purchased a $3000 LG fridge in April 2013 (less than 8 months ago). About a month ago, it started making a loud noise. I contacted Home Depot (where fridge was purchased) and they scheduled a tech to come look at it. He fixed it by defrosting a fan and setting the temp on my fridge higher. He warned to not have the fridge set too cold or the fan would keep freezing. Great, warm food. Less than a week later it broke down completely. We are now more than two weeks without a fridge. I have called every single day to try to get a tech out here and LG not only refuses to send someone out but cancels the techs scheduled by Home Depot. They have no time frame as to when they will allow someone to come out or when the fridge will be repaired. My five month old son has digestive issues and is on a special formula that has to be refrigerated. When I called LG to schedule repairs Bonnie from public relations told me I could ask my neighbor to store my son’s formula for me. Because I paid $3000 to use my neighbor’s fridge not to use my own fridge. The level of heartlessness LG and all their customer service reps show is beyond shameful and frankly Im shocked theyre still in business. Life is not good when Ive been storing my son’s formula in an ice chest for two weeks, feeding my other kids fast food every meal because we cant store any cold or frozen food at home, and LG has the attitude of we already have your money so now you can go F yourself. I will never ever buy an LG product again. I have filed a complaint with the BBB. No response yet from LG. Let me pretend to be surprised. At this point the fridge now stinks, is completely useless, and LG has no plans to repair or replace my fridge. Its under warranty and I had purchased the extra protection plan. Its completely unacceptable to allow a family to go without any fridge at all for two weeks and counting. Its unacceptable to know a special needs child could go hungry without his formula and NOT even send a tech out to look at it. Looks like I spent $3000 on a useless piece of crap.

My washer is 1 1/2 years old. Just before it went out of warranty, I noticed the bleach dispenser was starting to rust. I called LG and was told not their problem and if I want someone to look at it I have to pay for a repairman. I told them NO WAY. I would be glad to send pictures, still they said no. A couple months go by and I start to notice rust spots on my clothes so I called back this time. I was told there was a recall and they would fix that first then look into the rust problem. Repairman comes and just like everyone else did not fix the unbalance problem. I insisted on him taking pictures of the now very rusty bleach dispenser. After many calls, they finally agreed to fix. Well see. They are due here this Friday. This machine is junk!!!! I welcome a class action suit!!!!!!

I have been more than satisfied by the performance of this refrigerator brand, for almost 12 years now and its still working. Only this previous days when I notice that it stops performing what it intends to do. As I am an aircon technician myself, I immediately examine the unit and the only problem that I found is the PCB control needs to be replace. Thats all. The last time that I service other LG ref, I can easily bought those parts and, voila, its good as new. But now they change those policy. You cant buy the parts now. They keep on insisting that they will only do repairs, so I keep on wondering - how will they do some repairs for those minute parts of electronics in the PCB & keep the customer waiting for weeks? Are these the way they treat consumer after? So now Im considering to buy another ref. Perhaps as a consumer weve got to stick to the brand from the past for good after sales service even though the appliance is long overdue in service. Ive been with the LG service when its a GOLDSTAR brand name. Its their first brand name when they enter the market and they keep on saying that we need to satisfy & address the consumer needs & complaints for us to be known & admired by... so what now that this is one giant brand name???

We bought an LG refrigerator in October of 2015 when we moved into our house and had no issues with it for the first 4 years and now it has been nothing but problems! The refrigerator continues to go through periods of not keeping foods cold in the freezer. The issue has now moved into the refrigerator as we awoke this morning to our ice machine which had melted all over our hardwood floor. I have called technicians in the past and they have been unable to help and now when I call no one is willing to service the refrigerator as it is becoming a common occurrence and unable to fix! I would not recommend LG unless they find a way to fix this.

I have the same issue on my fridge that everyone else has (bad compressor) on a refrigerator that is only 2 years old. I have LG phones, TVs, dishwasher, stove, microwave, washer and dryer. But now I find out that the refrigerators are nothing more than junk due to issues with the compressor. There is a class action lawsuit on this. I spent about 3600.00 for something that lasted 2 years. Unacceptable. Really should be 0 stars.

We bought our refrigerator as an appliance set with stove and dishwasher on 4/24/2014. The model #LFX32945ST, our delivery date was 6/20/14. We did not buy extended warranty at that time. It began to slowly breakdown Nov. 2016. First the ice started to melt down onto floor, then everything in my refrigerator began to go bad then finally everything in my freezer started defrosting. I had to buy bags of 40 lb bags of ice, put everything in 3 coolers to stop from going bad. We had to go out to eat diner everyday. LG offered an extended warranty for $463.00 one repair visit including parts and extended for 1 year for one more breakdown. They said if they could not repair they would give us depreciated value of the refrigerator. Dependable Appliances who was contracted by LG to do the repairs came to my house 11/16/16. When the appliance repair man came to my house after waiting 5 days for his arrival he didnt even look at the back of the refrigerator. He told me since it is just over 2 years old and nothing is working in the refrigerator it really should be replaced. He told me he would put that in my report that I needed a replacement and it could not be repaired. After waiting 3 days for them to call me I decided to call Dependable to find out that no replacement was coming and that they were ordering a part. They could not tell me when it would come in. Three days before Thanksgiving we decided to cancel the warranty and just buy a new refrigerator after reading nightmare scenarios online and on BBB. I pray that my LG dishwasher and stove to crash also. Keeping my fingers crossed. Never again.

Purchased six years ago. We had to change the motor after three years of very moderate use... then we had to get new springs kit for the door. Now, the water inlet valve is in trouble. We had a KitchenAid pour close to 20 years with only one call to the repair shop... This LG dishwasher is going to cost more in repair bills than we paid for it. The worse dishwasher we ever had. We also got trouble with our LG fridge (door gasket to be change every 2 years) and now the microwave touchpad (control panel) is out of order.

LG Front Loader Dryer heating element does not function correctly. It take 4 or 5 cycles which really runs up your electric bill. Weve had a professional service it and still works poorly. The LG Front Loader Washer didnt last more than a 4 years.

Purchased a new LG French Door Refrigerator, over $3,500.00 with water and ice dispenser on the door. Refrigerator is only a few years old and I am working on my second service call. Cooling stopped working, freezer stopping working, ice cubes stored in the door melted and ran through the door and all over my floor. My freezer drawer was completely full and all frozen food unthawed, what a mess! All contents of the main refrigerator had to be thrown out. Services calls, replacing parts and replacing the lost food turns into an expensive venture. Extremely disappointed that manufacturers are unable to produce quality appliances in todays world. I am certain Quality Control does not exist at LG. They know how to assess a price tag and take the consumers money!

LFX21960** everything melted, they are sending someone out???? LG Refrigerator Class Action Lawsuit. A design defect in certain LG refrigerator models causes the interior light to stay on after the doors are closed, resulting in overheating, food spoilage, melted plastic and risk of serious fire hazard, according to a class action lawsuit filed in federal court in New Jersey. The defect alleged in the lawsuit involves French door refrigerator models sold since 2005.. I was not informed of the lawsuit and it has been settled. Ugggg.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

We bought the LG LFX25978ST French door refrigerator on 5-1-2013 from HH Gregg. Was working okay until Oct 5, 2013 (5 months) when it suddenly stopped making ice & freezer contents were mushy, soft. Called LG. They told me to reset the ice maker & it should be fine. Reset twice, still no ice. Called LG on Oct 6th again. They told me to get a new filter or bypass plug (which should have been left with me when they delivered) which I did on Oct 7th. Put the bypass plug in... still no ice & freezer not freezing. Called LG back. They said they would schedule a service tech to repair. After several calls from the repair people about the date of purchase, serial #, model # finally they said they would have to order a new ice maker & when the parts came in they would schedule the repair. Finally came out on Oct 17th!! 12 days with no ice & very little freezer. Had to buy ice & use ice trays in my garage freezer. When the repairman came out on Oct 17th, he had a new motherboard & a new ice maker.... Took him 2 hours to replace the ice maker in the door... Had to take it back out several times because the ice container was too tight. He said it would take 8 hours to make ice, to call him in the morning if it did not. Well... still no ice & worst now... no freezer. Lost about $80.00 of food... ice cream melted completely & all over the bottom. Called the repair service next day Oct 18th, told them no freezer, no ice. They told me they would send the tech out again but could not until Oct 21st. Also called LG about my defective refrigerator. They said it wasnt defective & they would not replace it until it was deemed unrepairable. Very unsympathetic & rude! They told me I must allow them to repair. Repairman came back out Oct 21st & was on the phone to LG Tech. Put thermometers in freezer & refrigerator was finally diagnosed as a bad compressor!! This refrigerator is only 5 months old!!! I had a Frigidaire before that was 16 yrs old & I never had a bad compressor. Called LG again & asked what they were going to do about my refrigerator. They told me that it was not unrepairable. That I had to allow them to replace the compressor or they would do nothing!!!! So after talking to HH Gregg a couple of times, with no help from them either, HH Gregg said I would have to allow them to do the repairs. You would think that HH Gregg would stand behind their products also. I had bought all 4 new appliances from HH Gregg but only the refrigerator was an LG. So as it stands now, I have a different service provider that LG sent an email to, not listing the replacements parts (I had to give them that info so they could order the compressor). They are scheduled to come out Nov 6th with the new compressor. But Saturday Nov 2nd, my refrigerator is not cooling!!! I bought a ref thermometer & the temp in the refrigerator is 55 degrees!!! I have no other refrigerator!!!I paid $2300 for this LG refrigerator on 5-1-2013. I have no refrigerator, no freezer & no ice. LG does not care!!! I am still trying to get either LG or HH Gregg to replace this defective refrigerator & I guarantee I will never purchase another LG product. You would think that there should be some help when a product you purchase does not meet even minimal standards.

Our French door fridge with bottom freezer stopped cooling/freezing. The fridge has a production date of 07/2017. I called the service department and the earliest appointment is June 17th. I called today at 9:30 am June 8th. As a result I have had to purchase a small fridge as going 10 days without a fridge is not possible. It is very disappointing and will influence any other purchases.

Avoid, Avoid, Avoid! We purchased a LG French Door refrigerator/freezer 28 cu ft (Model LFXS2926W/01) in April 2016. In late May of 2018 both lower and upper linear compressors failed along with the evaporators along with complete loss of refrigerant. Service rep came by in early June to identify the problem. Two weeks later the parts were delivered and they are back for the three hour repair. Three weeks from day of failure to day of repair. The service rep tell me that this appears to be a consistent problem with most if not all LG French door units. So $660.00 (labor and service call costs) later I hope to have it resolved. They have already warned me (because I asked) that this compressor/evaporator replacement will work properly for the next 2-3 years, before a predicted failure will occur again on the same components. The ten year warranty covers the compressor and a seven year warranty covers the evaporator. I asked their opinion on why such a generous warranty program given the predicted failure rate. The statement was the product (refrigerators internal cooling components) is over engineered and it is probably cheaper in the long run to provide the warranty than it is to have to submit to a product recall or redesign of the failed parts. I have purchased my last LG product of any kind and I am sharing our experience with everyone I can.

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

I have an LG front load. It does not have an option to add more water and there is never any extra water in it other than what is on the clothes. As a result I have to wet the clothes down before I start the cycle and do a “rinse and spin” at the end of a full wash as the “extra rinse” does not utilize enough water to justify the electricity being used but the rinse and spin seems to have residual water in the drum. Even with minimal soap and fabric softener or using vinegar in the mid cycle the clothes still come out with a chemical smell to them. Yes I clean the machine regularly as it also has a problem with getting smelly quickly. Had to replace the sensor that creates the spin at year 6 but DIY as this is such a common problem and instructions found easily on the internet.

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

I received this machine (LG washing machine WM3670HA) in January of 2017, in January of 2018 there was a problem with the motor that drains the machine, the machine would no longer work. I contacted the company, their customer support people really cannot help you and you go in circles with them. Appliance service companies do not want to do LG warranty work. It is February and I still have not had my machine serviced. I have never had a washing machine not work, especially a very expensive machine that I have had for just under a year. I have usually had Kenmore machines in the past and they have worked for many a year. I should not have bought a different brand and definitely should not have bought an LG.

My LG refrigerator is only 4 years old and it has gone out twice already. I have lost everything twice, it just stops cooling and service is terrible. I called service and today is the 3rd of Sept. - they can’t get anyone out here till the 25th. What am I suppose to do until then???

Redid my kitchen and went to BrandsMart and bought a complete LG kitchen package, Worst quality product ever. After about 2 or 3 months the fan stops working so we call Brandsmart. Worst customer service ever. They should be ashamed, the guy came out and didnt even have the proper equipment with him to de-ice the fan. My husband had to loan him the equipment. P.S. it works for about 6 months then stops working again so we call Brandsmart again. The guy comes out and resets the refrigerator by unplugging it and plugging it back it, of course that didnt work.I call LG who sends out their own technician who said it was the motherboard. That gets replaced, only to work another 2 months. Now they are replacing the compressor and the two evaporators. I am out of manufacture warranty but LG is covering the labor cost but are giving me a hard time. I requested a new refrigerator and a refund and who knows if that is going to happen. This whole process has been like pulling teeth, I have also been without a refrigerator twice, for 3 weeks each time. They are also giving me a one time food loss credit. Dont know how much, but I think a class action lawsuit is in order, the anxiety and stress dealing with the stupid techs and the customer service is too much. I dont think I can do this a 5th time. The refrigerator is only one year old now.

Purchased LG top load washer from Lowes this past March. I noticed issues with washer May. The Washer machine would not finish its spin cycle; stuck with one minute left for over 20 minutes. Stopped washer. Clothes felt heavy. Long story made short. Ive had two different repair companies visit 4 times in a three month period for the same problem. LG claims part sent out was defective. Last repair person told me I can either accept another appointment with another part (computer) or ask for my money back. He suggested to get money back and another brand. Not LG.When I spoke to an LG rep, he told me the report came back fine; no problems reported. I told him that is incorrect. I called the tech back and explained what LG said. He told me that is not true. However, it is out-of-his-hands. I called LG back, and came across horrible customer service. An LG rep hung up on me regarding to speak to a supervisor. I call back and ask another rep if I can schedule another appointment in order for tech to come out and reverify the same issue. LG rep said I couldnt make an appointment because the report said the machine is ok.I am frustrated and saddened that as a consumer I cant get this resolved. I did go back to the store where I purchased the washer. They called LG. They told LG I wasnt satisfied with the washer and that I have a warranty. Mind you this issue is still under the manufacturers warranty; less than twelve months. I also have a three year extended warranty. I do not recommend anything from LG. The customer service at LG doesnt care about the customer. I have more to say, but I wont. I spent a total of $700 for a washer that doesnt work. LG pretends everything is ok. I spend more time washing my clothes outside my home. This isnt fair. There should be a LEMON law for appliances.

Bought my house 1.5 ago and brand new appliances came with it including the LG refrigerator. Don’t get me wrong I LOVED this fridge at first, however December 31st my compressor went out. Called LG the next day they said a tech in the area would call us to schedule a diagnosis. Took the techs three days to call us. I won’t hold that against them because it was the holidays however the earliest they will be out here to diagnose my fridge is the 14th. That is TWO weeks without a working fridge and this is just to diagnose it.When I called customer service again I found out the technician may not even have the part to fix the fridge when he is here!!! To top it off local people where I live will not touch LG products because of a lawsuit going on with the compressor and the hassle it is to be paid and receive the parts from LG. Even if I could find a local appliance tech to fix it it will still take LG a week to provide them with a letter of approval! So it puts me right back at two weeks or possibly more without any means to cool my perishable items unless I buy a ton of coolers and ice or a mini fridge which still would not fit all of my items. If I could give LG less than a star I would. Poor products and absolutely no care for their customers. The next appliances I buy will be anything but an LG.

Bought this machine did about 10 loads (very lg. cap.) then had to move. Just before moving I received a letter from LG, didnt open it just put it in the lower drawer of the front load dryer bought at the same time. Had to put unit in storage for a little over a year. Finally got it set up again (both times moved by professional movers). The dryer was missing a leg, and when I read the letter it said dont use the washer unsafe and there is a recall. Wait to do laundry. He comes out switches a elec. board and tells me the life of the unit is about 5 yrs. They are filling our landfills and should have bought a Maytag simple unit with no bells and buzzers, will outlast anything! Do a load of colors and had a DL code pop. Played with shutting it off and got it to work. Two weeks later a load of white (all my undergarments). Come down in the AM before work on Friday and all the lights are on with the same code. Played with it the same way but nothing. DL code is door lock. Get out the guide and it tells me the unit needs service. Now Im pissed need to be at work and all my undergarments are locked in the machine. Call LG and speak with Sue with a Philippine accent, I could go on about this but wont. She tells me it needs service for sure its no longer under warranty and it will cost $89 and they could have someone out Monday. I hit the roof. This machine did about 10 loads before storage, since then had to be serviced before my first load and now needs to be fixed on the 2nd! What am I to do call in? Go and buy new underwear? When Sue came back to tell me she checked and the soonest service could be done was Monday and asked those? She said, Do you want me to see if someone can come out sooner? I thought thats what you were doing! I was thinking, What do you do in the Philippines go to work in dirty underwear?! Supervisor comes in at 8am so we will see? By the way the dry leg ordered also by a Philippine lady came wrong and reordered what I was told is now the right one?! I WONT BUY LG AGAIN! DONT BUY LG! LG SUCKS!

Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. This refrigerator had the compressor replaced 4 months ago and then again, one month later. Now, apparently, the electrical board needs to be replaced. This is a $2,300+ appliance that is less than 5 years old. Just talked to the company that is actually doing the repair and apparently LG wont overnight the part we need because they are paying for the repair. If we are lucky, the part could arrive by Monday at 4:00. Too bad I have two kids and a husband that require 3 meals a day. As far as appliances, LG does NOT provide customers with reliable refrigerators. LG customer service is by far, the worst I have ever had to deal with. Sorry LG, but life is not good with you!!!

Purchase this LG Electric Range LRE3012ST in 2011 and oven stopped heating correctly in August 2016. Repairman stated the oven control board and oven sensor need replacing. The oven sensor part was available, however LG no produce the oven control board. I call LG and they referred me to ENCompass who in turn sent an incorrect part; was later told by customer service, part was not available and there was nothing they could do. How can you produce products and not parts for the products? I have not been able to reach executives as of to date and still without a working oven. Bad... customer service.

In May 2013, I purchased a LG refrigerator with bottom freezer drawer, model LFX25991ST. The freezer stopped cooling in Aug 2013. Repairman replaced the freezer fan grill and the main circuit board. In Feb 2014 same thing happened. Again lost food to thawing. Repairman once again replaced freezer fan grill, this time with a built-in heater that was supposed to prevent it from icing up and malfunctioning. The repairman, for the second time, also replaced main circuit board. 24 Mar 2014 freezer again stopped working. Have to wait another week to get a repairman to evaluate it. DO NOT PURCHASE THIS REFRIGERATOR! IT IS NOT WORTH THE AGGRAVATION!

The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didnt the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned. LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

Lmx25988sb. After only 2.5 years this piece of junk has broken compressor. Nobody within 300 miles of Taos NM will touch it for repair as all refrigerant needs to be evacuated. Warranty only covers part and not labor. Customer service has been useless after hours on the phone. Will never buy anything from LG again.

We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit.I saw that the same unit offered a 10-year warranty on the motor. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? He replied He believe that it should also have a 10-year warranty on the motor and drum. I then went home. The next day I contacted LG customer service. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. I was giving the phone number to the L G certified appliance repair company in my area. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. I kindly requested the service rep to transfer me to a manager. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. He then sent me to the beginning of the call Queue. No manager. Waiting on hold now. Will be explaining this all to another rep. This has been a horrible experience!!!

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

We purchased a new LG French Door Refrigerator from Home Depot in May 2015. In May 2016, June 2017, and June 2019, the refrigerator has stopped working completely, resulting in a total loss of the contents of both the fridge and freezer. We are a family of 5, so we have lost a significant amount of groceries each time. I called LG customer service yesterday (6/27) and was told that they could not help me, as we had purchased a (now-expired) 3-year warranty through Home Depot. After much back and forth, the rep finally agreed to schedule a service appointment. The first available appointment is for Monday, 7/1.We will be without a refrigerator for 5 days in the middle of a Texas summer, provided the issue is fixable. However, as the same issue has already been fixed twice, Im not confident that this will be a lasting solution. We spent $2800 on a refrigerator that has completely stopped functioning 3 times in 4 years. We were also informed yesterday that we may need to pay for the repairs, if they determine it is not a warranty item. We will never buy another LG appliance again.

Have a three year old product that is off warranty. Purchased at Home Depot. Called to find out who repairs product in our area as water is surging out the bottom of the door. I was advised in our town of 70000 plus people no one repairs LG products. I contact LG: I have to pay from some to come from out of town to fix dishwasher. I contacted a number of local companies they stated they do not work on LG products because to poor customer service from LG and it is hard to get parts.

I bought my refrigerator in December of 2006. In Feb. of 2008, the light stayed on all night and warped the liner. There were burn marks under light cover which looked like it was melted. Thank God that my repairman, the Appliance Man, is smart and honest. He told me that LG was having a big problem with that refrigerator and that it was a design flaw - A defect in (on) the board and a known defect. He also told me to tell LG that it was unrepairable. Amanda ** from LG agreed to replace it.When they delivered the new one I was told that the new one would not be under warranty -??? It hasnt been a problem since although little teeny nailhead size dents appear out of nowhere. The drawers are cheaply made and all have one problem or another. I decided to write about my experience as many comments in the reviews sound as though they experienced my same problem. Thankfully I have a great repairman that knows his stuff!

Pros: Nice storage layout and plenty of freezer storage. Egg compartment holds two dozen eggs. Cons: Ice maker is a nice concept but poor execution. Ours leaks water and often clumps up. I would not buy one again.

Our refrigerator (model LFXC24726S) was bought at Best Buy Pacific Sales in 2/15. First there was a recall issue in the flat drawer and it kept freezing. It was fixed at no charge. Two weeks ago I went to get ice and all I got was water. My entire freezer was defrosted and the fridge part was getting increasingly warm. After calling the Geek Squad for repair and finding out that my extended warranty was applied to a Samsung fridge I had returned (did not fit properly in my kitchen) and never credited or transferred to the LG. So no warranty, even though it was not our fault. Now nearly 2 weeks later, I find out that the problem is a Freon leak and they cannot fix it. When the Geek Squad came to see about the reason for the failure of this very expensive fridge, he stated that he had 3 LGs have the same thing in the last few weeks. He noted that all the fridges were ALL approximately the same age (3 years or less). After going to corporate since I had gotten nowhere with anyone else at Best Buy, they are finally replacing it. Im hoping this wont happen again in the near future. Fridges are supposed to last more than 3 years.

Not even 1 month and the ignitor is shot. It has now been over 1 month (a bit over 2 months since I purchased it and still do not have a dryer. The LG under warranty dept has been a nightmare and nothing gets resolved. They send a service company that does not even want to deal with LG in warranty anymore. LG keeps trying to get other companies who are less than cooperative and full of lies. The LG customer service (that is obviously not American speaking) is also full of lies and the worst customer service I have ever encountered. Sorry I ever purchased these items. I think I am loading them on my truck and taking back to JC Penney.

My washing machine is new. I have never had such a bad experience over a washing machine before in my life. Basically my washing machine is broken, its not working. I have had it for six weeks. They said they would send an engineer to look at it today. They apparently cancelled it and told lies. They said someone had been around. They had not. They lied someone cancelled. I spoke to a manager. He was rude and told me I had to maintain it first. A brand new product??? He was so rude. He said, Why dont you ring trading standards. Which I did. Both Currys where I brought and LG are passing the buck. Trading standards said they are breaking the Consumer Act of 2015. I have filed a complaint with Currys, LG and trading standards. I dont even want a product of theirs in my apartment after dealing with ignorant rude people in LG.

Very sleek looking. Color (slate) is great. This is my first front load washing machine. Very handy. I love all the cycles. The quick wash is a nice feature. I like the way it really extracts the water in spin cycle. It really cuts down drying time.

Be super careful when purchasing a LG refrigerator floor model from Best Buy! Purchase a floor model unit in October 2019. The sales representative assured me the manufacturers (LGs) warranty would apply. Three weeks after it was delivered (four weeks after the purchase date), a water line failed. Called LG service and provided a copy of the sales receipt (proof of purchase) and they said Sorry, we well not fix it. Called Best Buy who said Sorry, you are on your own. Sent a letter to both. Zero response. Again, be SUPER careful with LG refrigerators from Best Buy. Charlie

My old washing machine gave out and I invested in what I thought was going to be a good washer. I decided to splurge a bit in order to get a good washer. I purchased from a 3rd party (JCPenney) so it took 4 weeks plus an additional 2 weeks because it was on back order. So for 6 weeks I was going to the laundromat. I took the day off work to be available for delivery. The delivery guys dropped it off, hooked it up and checked it and it was working. I did my first load of laundry and it would not complete a load. It gave me an error message. All day long I tried different ways around it and nothing. My husband changed the water hoses since it said it was the water pressure and nothing. We called LG that evening and basically was told because it was the water pressure in our home that they would not send a repairman. Our house is very new and our old washer worked fine water pressure wise. We told them to just take it back then and they agreed.Very long story short they would tell us they would take it back and or send a repairman and nothing would happen. We would call back and same promises and nothing. JCPenney has called them various times to have them send someone to repair and they refuse. Now its 2 weeks out and we, JCPenney and even the delivery people have called various times to get it repaired or returned and they refuse. Its insane were having to go through this kind of trouble when its brand new out of the box and we bought warranties on it. Im extremely disappointed in the way LG is handling this situation and I will never buy another LG appliance in my life nor will I recommend to anyone that they do either. They have lost a good customer because we are loyal to brands that are good to us. I wish they would just take this dang washer, refund us and we could just get a different brand. Never again will I make the mistake of buying LG.

In September 2011, we purchased an LG gas range. Within a month, we requested a service call because two of the top burners did not operate correctly. Five months since purchase, we now have total failure of the oven (doesnt come on at all) and when it did previously work, the convention option for the oven worked erratic. I still have trouble with two top burners. The grill does not get hot enough to cook a pancake. The largest burner goes out of control with huge flames (scary)! Service person was out two weeks ago and we were informed that replacement parts were not presently available and we will be contacted later. I called again to launch a complaint. I was then told we would receive a call back later that day to report the status of our claim. No call was received.I am a caregiver to an Alzheimer patient who also is diabetic. I have special foods to prepare on this new, pretty stove that doesnt work well enough to prepare a decent meal. I am severely limited in my ability to provide nutritional care for my family member. And, yes, Im angry about the situation. My range cost $1,232 and for that expense I get a bag of trouble and face a company that will not yet (after five months) stand behind the unit to properly repair or replace it.

We purchased an LG inverter direct drive washing machine four years ago, there seems to be some sort of ash looking material on our clothing after the first year. Today the agitator bolts snapped in half and the large circular agitator in the bottom of the washing machine came off. I pulled out the agitator since it was broken and underneath was a ton of ash looking junk and gunk. Horrible product. Do not purchase. Very unhappy. I have to buy a different washing machine today because this one broke and it is horrible.

Im very dissatisfied with the outcome of my LG range. Dont get me wrong I have been happy with the griddle cook top etc. but I am so very upset about the porcelain in the oven flaking off. This has been from not long after we got it. But I thought it originally was something that was spilled. When I wiped it off and cleaned the oven, it seemed like it was chipping but it was hard to tell with it being a small round circle. So I left it go. My oven does not get that soiled so I have not had to clean it much. Well much to my surprise when I looked in my oven to clean it, I noticed it looked like it was crackling. I took a plain wet cloth and wiped and the porcelain was wiping off like shards of glass. I called LG. They said I could pay $90 just to have someone look at it. Wonderful for something that is definitely a defect and not my fault. I have never had an appliance with porcelain ever do this before.

I purchased the WT5101HW washing machine in September 2011. Within the first few months the door would not latch shut to operate. Fixed under warranty. Then there was the recall for extreme shaking. February 2015 the drain pump needed replacement to the tune of $350 for parts and labor. Now in March 2016 the machine refuses to balance, even when empty. Balanced loads have been a nightmare since the beginning and have gotten progressively worse. My machine goes off balance on every single load whether it is small, large or normal. Today is the final straw as it will not complete the spin cycle, even empty, to fully drain the machine. It just keeps dumping more water in to redistribute the load (even though the machine is currently empty). Its going to the curb and Im going back to Maytag. I will never buy an LG washing machine again.

As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me its a different problem because of what their people wrote on their end. Im so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, dont buy. They are junk. Mine is a front load.

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

After looking at a few different brands and asking the sales person questions about the two different brands and the options on both we made the decision to purchase the front load steel drum LG. The size is perfect and while the space didnt permit the two in one option it is still awesome and it works great for all different washes including comforters. I couldnt be happier with it and as a bonus once my husband learned how to use it he does laundry now.

Updated on 03/24/2020: Well this is just a follow up to my last review. Still no change in the fact that LG has the worst customer service. As stated in my last review I bought the microwave last November and after 10 service calls they still refuse to replace the unit, forcing me to take day after day off work as they try and repair the microwave. DO NOT BUY LG is my advice if youre in the market for appliances. I only hit 1 star because it wouldnt let me put none.Original Review: Well I wish I could say my experience was good, but if I had to do it all over I would definitely not choose LG. It started in November of 2019, I was deep in the middle of a whole house remodel and it was time to purchase appliances. I chose LG because they had the look I was wanting and seemed to have decent reviews. So I made my purchase at the Home Depot and set up delivery. They were delivered the next weekend and as they suggested I unboxed everything at once before the delivery driver left and all looked just as beautiful as the ones I had picked out at the store. I was still a week away from actually installing all the appliances so I didnt think to plug each item in to make sure they worked. Thats where the trouble started, the refrigerator, range, and dishwasher all worked great and still do to this day. But when I got the over the range microwave installed and plugged in it wouldnt work. I immediately called home depot who referred me to LG direct. I called LG direct and they said since I waited 72 hours that I would have to have it fixed rather than replaced. Here we are March 1st 2020, 5 service calls, 8 calls on hold with LG, and a pissed off wife, I still dont have a working microwave, and the part they say it needs is backordered. I am beyond pissed off with LG and would definitely not recommend them on the sole reason as they do not stand behind their product. I wish I could return all of the stuff and go with another brand. Ill keep you updated if they make it right. But I have lost all faith in their customer service.

I wouldnt recommend anyone buy an LG product after what my husband & I have been through. We bought the refrigerator in 2007 and have probably had Sears out to work on it at least 12 times. We kept paying for the repair agreement because it became obvious very quickly that it was a LEMON! We have had the motor go out once and lost all the food in it. They have replaced the side of the door with the dispenser on it once...the motherboard 7 times. We lost all the food in it again a few months ago. Today was the third time in three weeks they have come out and arent sure what the problem is. It just stops running and you have to unplug it, wait a few minutes and plug it back in. LG always tells the technician to replace something on it and it never works. Today they said to put on another door & a new power cord. We have stopped storing meat in the freezer because we are afraid the refrigerator will break down again and we will lose it all. We store it in the 30 year old refrigerator in our basement that has never had to be worked on! We paid a lot of money for this refrigerator and could have bought at least one more with all the money we have paid in repair agreements. There should be no question that we should get a new refrigerator. But they dont want to do that because now its old! They spend more money fixing this than they would giving us a replacement. It makes no sense at all! If you are looking for a new refrigerator I suggest you steer clear of LG. I wont own anything again with LG on it!

My refrigerator is 4 months old. Recently we came home to a strong acetone smell in the house and noticed that appliance was not cooling. Called LG for warranty repair and they set up a service visit for 2 days later. I called the service company 3 times that day to confirm, left messages without hearing back. Missed one day of work. Called LG that same Friday and was told to a service company would come out the next Monday (3 more days with no fridge). They arrived Monday and determined that there was a Freon leak in one of the coils. They ordered parts. I then called LG and requested that they replace the 4-month old appliance and they refused. They said that the repair service would have to label the unit unrepairable. The parts then arrived on Wed. I called the service company and they came out in Thursday to complete the repair (3 days of missing work). After the repair in Friday, (9 days without fridge) the acetone smell continued for several hours. The freezer never really kicked in. I am now attempting to set up another service call. DO NOT BUY LG APPLIANCES!!!

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

I bought LG Tromm set washer and dryer on 10/12/2006. The washer has been a constant problem, and currently, I have been without the use of this machine as it has been waiting for parts. A service man came today to do the repairs (2 weeks without the parts) and found that the drum is bad and stated the machine is junk.I am with American Bankers on an extended warranty that expires today, and I now must wait even longer to see what they are going to do about this machine. The drum has created holes in the front assembly of the machine, and there is even a chance that they do not even make the parts any more. I feel that they need to do something immediately as we have waited long enough for the parts, and now, there are more issues.I would never buy appliances from a store that does not provide their own service contract as that seems to be what is causing such delays in this issue. Why pay good money for the machine and more good money for the service contract, only to be sitting and going on 3 weeks with no washer and no one contacting us to tell us what they are going to do about this issue? This is the worst washing machine I have ever owned, and I will never buy another LG product.

Who is up for a lawsuit against LG LFXS29766S refrigerator? This is unacceptable. I bought mine in 7/2016 and the compressor failed 9/2017. Called them and they dont care. I think we should all file a lawsuit against this horrible company.

My LG Refrigerator has gone out completely for the second time. The problem is the motherboard, again! The fridge is only 4 years old. This is the worst product that I have spent money for. Thank God we have another fridge as a back-up. I guess I should have checked where it was made! I might need to check an American-made product, if we still have one. LG is a cheaply made piece of junk! Dont buy them!