I purchased a Whirlpool (Cabrio) Washer on March 1 2018. I previously had a Roper top loader with an agitator that was 22 years old. I used that washer for that many years and washed clothes 6 out of the 7 days of the week. Probably at least 20 loads a week. I never had a problem with it getting my clothes wet & clean. It never left them dirtier after washing them than they were before washing them. I am so disappointed in this washer!!! I can see it will not do any good to complain to Whirlpool because apparently they dont care about their customers. They think theyre products are perfect when they are far from it. I plainly told the associate I wash clothes every day. Really dirt clothes. (My son is a mechanic). I need a good washer. I can wash them by hand better than this washer does. I am very thankful I have not paid the full price for this washer yet. I will be calling them to come pick it up when my next payment is due. I will be going to one of the local consignment or thrift stores and purchasing myself an old timey top loader washer with an agitator for $100 or less. Whirlpool I had high hopes with this product and would have been buying a dryer to match soon but I believe I will stick to my Roper products or anything other than Whirlpool.

We purchased commercial washing machines for our building, we discovered that the clothes were coming out of the machines with dry spots and partials of soap. When we asked the dealer about this they sent a tech. to check the machines. It seems that these machines do not allow a adequate amount of water into the tub to wash the clothes. Only 6 or 7 inches of water is not enough water to wash a full load. When asked how this can be fixed I was told it cant be fixed. I was told this is a energy saving machine, which means you can only wash very small loads!What is the point of running a machine for twice the amount of time to do what you used to do in one load? Had we known this before purchasing what we felt was a quality machine, we are now stuck with machine not capable of doing what is required of them. When asked if they would take the machine back, no is all they say. I would never buy any product made by Whirlpool or Maytag because of the way this problem of ours has been handled. We purchased these machines from Prestige appliance, they have been good, but with no support from Whirlpool.

I purchased a Whirlpool dryer Cabrio (model # WED7300XWO and serial # M03028918), which has had several issues. We had to replace the felt around the dryer tube twice, replaced the dryer tub itself twice, we had the air flow stop, and now the heat has stopped. Thank goodness I purchased an extended warranty, otherwise who knows what these repairs would have cost. I think I got a lemon. I have had multiple repairs, and days of not being able to use our dryer.

The washer can not spin dry, as the unit will not balance. When it spins, it will get out of balance, and shuts off. I have had a repairman out, but he said he can not fix it, and that this is common with your units, He suggested we get a new one, but not from Whirlpool.

We purchased a Whirlpool refrigerator because of the brand in August of 2011. Its December 2012, the entire door needs to be replaced. It appears the cost will be as much as the original $750 investment! We called Whirlpool expecting they would stand behind their brand after hardly 18 months, but no ... It is clearly a defective door to begin with.

Out of warranty, slab of ice forms every few weeks in bottom of freezer. I have to take a butter knife and chisel it out to prevent having to defrost the entire freezer. This is clearly not isolated as after reading online and this forum, it is a manufacturing DEFECT that should be fixed at no charge to the consumer. It was delivered and installed by the retailer that sold the brand - however it sounds that Whirlpool would rather lose customers to other brands - trust me I just bought a stove and bet your sweet behind it was NOT a Whirlpool. Neither will the replacement for this piece of crap be once I can scrounge up the money.

I purchased Whirlpool dishwasher in March of 2011. In July of 2011, the stainless steel front started getting rust spots. Called Whirlpool and they sent a local repairman out. After 3 weeks, I called Whirlpool again and was told that the rust is cosmetic. I insisted that I have other appliances with stainless steel and they do not rust. Either they used a inferior grade of steel, or its not steel at all. They repeated it was cosmetic and they are unwilling to do anything about it.

Whirlpool Cabrio top load washer: nice job Whirlpool! You designed a washer that breaks if you accidentally wash a coin! For the second time in a few months, were fixing our washer because a coin was in a pocket. The coin gets sucked into the discharge pump and sounds like popcorn popping when it drains. It rattles around the inside of the machine’s pump until it breaks the plastic pump housing. You will know when this happens because there will be water on your floor. Did you ever consider a screen to prevent a coin from ruining the washer? God forbid someone leaves a coin in their pocket. Well, if you leave a coin in your pocket and wash your jeans, it will cost you a repair every time with this hunk of junk. This would be my last Whirlpool. It will actually be cheaper to throw this thing out and buy a new one, since it won’t be the last time a coin accidentally makes it into the washer.

Purchased a Whirlpool microwave for new home in December 2013. Model WHM31017AW-1. This is the second time the heater element has to be replaced. Im starting to learn the warning signals: open door and then a short time later the microwave would die a sudden death. In my 20s I purchased for my house in Boca Raton Fl all Whirlpool products... they worked forever. Now not so much. In order to get this one fixed again, I had to get a service contract for $300 which would be cheaper than getting it fixed again, heating element $400 and service call another $100. Serious $300 service contract money too much for a senior citizen. Never will I buy another Whirlpool product as a result.

I could echo all of these complaints and more. I just gave up on the heater, junked it, and went to Home Depot and bought a Rheem. Recommendation: NEVER BUY A WHIRLPOOL!

I purchased the Whirlpool touchscreen gas convection range and I do not recommend this product at all. The oven cannot operate without using the touchscreen to set the temperature and it has a mind of its own. Woke up in the middle of the night and the oven turned itself on to 550 broil. I called Whirlpool, they sent a tech out who replaced the touchscreen and the same problem is happening. Not engineered very well. The range would have been fine without the touchscreen, if only it had an old fashioned knob to set the temp. I do not recommend buying this appliance.

Our Whirlpool refrigerator, model MODGI5FSAXVYO, began leaking water from the freezer onto the floor about 3 months ago. We purchased the unit in January 2011. We had to keep a towel on the floor to absorb the moisture. Our troubles began after the freezer door was left ajar and the interior became quite frosty. We had turned off the freezer several times to defrost but nothing helped until this morning when I read the comments of Marea of McClellanville, SC and Ruth of Vavenby, BC.I then decided to begin exploring taking apart everything until I reached the freezer unit in the back of the freezer. I discovered a lot of ice with the ice blocking the drain hole which is supposed to drain condensation from the freezer fins to a drain pan in back of the freezer. Apparently, leaving the freezer door ajar caused the drain hole and surrounding area to ice up. Condensation from the fins would keep dripping until it overflowed onto the bottom of the freezer until it filled up with ice. The water then had nowhere to go but out of the freezer onto the floor. The simple solution to this problem is to turn off the fridge, empty out the freezer and allow the frozen drain hole to thaw out. You can easily remove the back panel of the refrigerator to see if water is then draining into the drain pain. Good Luck! Ed

So, I have a house full of relatives from out of town staying over and as luck would have it, my Whirlpool water heater (model # BFG1F4033T3NOV) which I had installed 15 months ago, decided to stop working. The pilot light went out and would not stay lit no matter how long I held the red restart button. I called Whirlpool customer service and was informed straight away that their computer system was down and they wouldnt be able to order parts if I needed them (great start right?). I explained to the woman on the phone what my issue was and also told her that after searching online, Ive found that this is a common failure with these hot water heaters that Lowes sells where the thermal couple is defective and needs to be replaced. She began to inform me that before any parts was ordered (which she couldnt do because the computers were down), I would have to clean the vent openings on the bottom of the HW heater. No big deal. Then, Id have to have my gas line pressure verified by my gas company (what?). If both were found to be fine, Id have to confirm that my flue is at least three feet above my roof line before they would send me parts to repair my unit. This is about where I lost my mind.I run the RMA/Customer service department in my company and if anyone has issues with our products, we ship first and ask questions later. How can a company with known defective products give their customers the runaround and basically tell them that they are screwed until they can take off time from work for a gas co. to come to their home and will also have to have flue replaced before theyll warranty their product?! Whirlpool should be ashamed of themselves and Lowes should distance themselves from such a crappy company with substandard products and shoddy warranty practices. Ill never buy another Whirlpool product as long as I live and will warn anyone away from this company.

I do not use my oven much, mostly to heat up something. I noticed all of sudden I couldnt get the microwave to work at the same time as the oven. Then the controls stopped beeping. Then I went to heat up the oven and it started smoking and had a terrible smell. I am two weeks out and still no microwave or oven. The repairman was very nice. Came out and ordered parts. I wanted a new oven and I was told no. Parts came in. Repairman came out and nothing worked. Waiting, waiting and waiting. I will never ever purchase a Whirlpool appliance again. This is not my first bad experience with them. I thought maybe they got better but that did not happen.

I bought a Whirlpool water heater a few years back and have had nothing but headaches replacing the thermocouple every 1 to 3 months. The last one only lasted for 4 days. I did have a small flood in my basement well after the problems began. There are no visible signs of water damage to the unit, but Whirlpool has dropped my warranty completely. They sounded like they intend on not helping me anyway.

Whirlpool Cabrio washing machine WTW8800YC0 - My washing machine that I purchased a little over 3 years ago apparently is a piece of junk. Ive noticed a smell in the past few months, even while using Affresh. Now, its making so much noise that we must close the laundry room door while the washer is on. I called customer service and they will sell me a new 1-year warranty for about $345.00. Customer service thinks it sounds like the motor or the gear box! After reading the reviews on this washer, its not worth it to repair. More trouble looms for us. Whirlpool doesnt stand behind the product and as many complaints as there are, the washer shouldnt even be sold anymore! Never buy Whirlpool!

Our Whirlpool refrigerator breaks down after two weeks of purchase. I purchased a Whirlpool fridge for my son and his wife as a house and new baby gift. Just two weeks later, the fridge was not cooling and seemed to not be working. The technician was called, and he confirmed that the fridge was not working. We called the shop where the fridge was purchased from and advised they would not refund or replace the fridge.We are now forced to wait for a replacement part that could take up to 2 months to arrive. And there is no guarantee this problem will not reoccur with a new part, as per the technician. I called Whirlpool and lodged a complaint, but that went on deaf and ignorant ears. I am told to call the service repairer. I am sure there is a law to protect Australian consumers.I paid nearly $1,000 for a fridge that is useless! I would like Whirlpool to contact me, and tell me why they shouldnt be accountable for their product. I would like to return the faulty fridge, accept a refund and buy another fridge. My family are living out of an Esky, and this is a ridiculous way to refrigerate food stuff for adults and children in the heat of northern Australia. Whirlpool, I am waiting for your call.

We purchased a new home in July of 2011 and we paid extra for the upgraded appliance package, which included a Whirlpool Microwave/Convection Hood Combination unit. We have Model # GH7208XRS3. We use the microwave a few times a week and only used the home 6 months each year during 2012, 2013 and 2014, for a total of approximately 18 months. From the very beginning, we had trouble with the microwave control panel turning itself on and the electronics going through various timing and programming functions independent of any human operator.During the combined two-year warranty period from July 2011 July 2013 (the Manufacturers Warranty lasted one year and the Developers extended Warranty lasted an additional year) we had 5 service calls on the same issue. The Authorized Repair Center repairman called the Whirlpool Tech Line while he was in our home and was told that there was a flaw in the design of this model. They replaced the door and then when it acted up again, they replaced the control panel. In Nov. 2012, after the repairman told us the door needed to be replaced again, we asked for a new appliance since we had the same issue repeatedly and they had already tried to fix it by replacing the door and it was still under warranty. We were told that Whirlpool would not replace the appliance until they had tried to fix it three times and we needed to get a new door again. We were told that because it was the same issue repeatedly, we would get a replacement if it still went bad after the warranty was up. So we had the door replaced again, which did not fix the problem.In late 2014, we again had the same issue with the control panel and made a call to Whirlpools Customer Experience Center. At that time, we were told that the warranty was no longer in effect and Whirlpool would do nothing to fix the issue. Even though it was the same issue that they had attempted and failed to fix while under warranty, the company would no longer stand behind the promise of customer satisfaction and told us they will not replace a 3-year-old microwave. When I asked the Customer Service Rep to speak to a Manager to escalate the issue, I was transferred to the Tennessee Office. When I got the same repeated run-around from the Supervisor, Melissa, I asked that Customer Service Supervisor to let me speak to a Manager and she told me she could not give me the name of anyone else to speak with and hung up on me.I am writing to you to express my extreme disappointment in Whirlpool and the products reliability, the way the company has handled fixing the problem and especially in the conduct of the Customer Service department. Whirlpool gave us nothing but a run-around for the years the warranty was in effect, knowing that this model has a design flaw and trying to do band-aid fixes until the warranty ran out. We were told that our only option now is to pay to have the same problem fixed a fourth time or purchase a new microwave.Whirlpool has trained their Customer Service people to be polite but ineffective and obstructionist on the phone and then hang up on the customer when they cannot resolve the customers issue. I believe that Whirlpool should be committed to customer satisfaction and making sure that their products work as intended and fix the problem that was reported while under warranty, even if it no longer in warranty. Whirlpool should be as disappointed as I am that after three attempts the problem is still not fixed and should be committed to customer satisfaction enough to replace the appliance after three failed attempts.

My Whirlpool is reliable, however it does not have a soaking cycle which I would enjoy having. It also has an unbalancing problem when speeding if I attempt to wash heavy loads on the extra large load cycle. However, it responds very well on large loads for heavy washing. Shortly after I got it the timing had to be replaced, but no problems since then. Overall pound for pound for the dollar it is a good machine.

Our machine was bought via the employee purchase program. Its just under 2 years old and the bearing has been out for nearly 6 months. I called Whirlpool and our local Whirlpool repairman. They both want hundreds of dollars to repair it. Being pretty handy, my husband and I decided to fix it ourselves. Trying to find compatible parts for this model is a NIGHTMARE. Everything in my house is Whirlpool...range, dishwasher (also junk), microwave, fridge, washer, dryer...and it will all be systematically replaced with ANYTHING BUT WHIRLPOOL OR ITS COUNTERPARTS.

Purchased Whirlpool Cabrio top loading washing machine yesterday. When wash load is finished (dark load) white marks are visible on the clothing. It appears to be laundry detergent that has not dissolved. I am not happy with this washer and will be returning it.

Very dependable. We loved all of our appliances in the past as well as in the present. It has been a go to for us especially with bad experiences with other brands like OG and GE. We have gotten a washer and a good dryer and have worked. No complaints whatsoever.

Despite my claim being submitted within the first 4 months of purchase, Whirlpool would not assist in solving our issue. We purchased all major appliances from Whirlpool, to furnish our new home in August 2021. All appliances were white. The top of our gas range began discolouring immediately following the first use. The inside of the four corners immediately began to ware due to heat. I figured Id have time to put my claim in, and thought to see if it got worse. Once I finally had time to deal with the issue, I contacted them only to find out that we only had 30 days from the date of purchase (of which included 3 months of waiting for the products to arrive) to claim the issue, given that it was considered Cosmetic. Easy fix, since theyd simply have to change the top of the stove, but Whirlpool denied our claim. Do not purchase this product, unless youre looking for a sub-standard product and customer service.

My double ovens were locked and I could not open them. A repair man came, undid the latch, but did not have the replacement part. He ordered it and came back two weeks later to replace the latch. I paid the required $159.00 for the service call. In the meantime, I could use the bottom oven without any problem. He replaced the latch and discovered it was defective. In removing it, he damaged the ribbon in the control panel. He came back and put in a new latch, but now neither of the ovens would work because the control panel was inoperative. An attempt was made to order the control panel, but the control panel is no longer made. Instead, an attempt was made to repair the control panel. This took 4 weeks, and meant that I did not have an oven for Thanksgiving and had to totally rearrange my plans. Now I am told that the panel is not fixable and the best they can do is offer me a prorate on a new oven in which I would be charged $1374.00. I find this outrageous. Except for the latch, an easily repaired mechanical problem, the ovens were in excellent working order. Now I am being told that due to the problem caused by their repair person, I must pay $1374.00. I spoke to Stephen **, their customer service supervisor, who said that I have no further recourse with the company and there is no one else I can speak to regarding this problem.

This Whirlpool Washer Mod # 4800XQ2 eats holes in all of my clothes, came from Lowes. I still have the sorry machine.

I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months, it started rusting. I keep a meticulously clean kitchen and Ive never had this problem with any other appliance. I sent letters to no avail. They said that their warranty on rust was 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.

I bought new townhome on 2018, in 6 months the top drawer broken, because stuck, after one year passed from the one year warranty start freezing all my groceries, milk, fruits. I turned off many times, not fixed. I am surprised paying so much money for appliances and turned out so cheap products and last only one year!? Older fridge last 10-15 years!! Companies ripping off people pockets. Very unhappy about this. Now services technician coming we have to pay for ....

This product is not even worth 1 star mark. Like everyone else the Whirlpool Cabrio top loader does not clean clothes well. It leaves streaks of dirt and lint. It does not agitate well at all and does not put enough water to the point where some of the clothes dont even get wet. I had a repair guy that was selected by the warranty company to come fix it and we were told that this is a problem with the machine and there is no fix to it. I am now stuck with a $500.00 machine that doesnt clean clothes. Hopefully Whirlpool will have so many complaints they will at least find a fix to this machine. In the meantime dont waste your money like I did.

First of all, Whirlpool is fully aware of the problems with water heaters and intentionally places requirements on the consumer until they give up. This info from a distributor. I bought 30 gal. gas water heater 7 months ago. Six days ago the pilot light went out. Went to Lowes (purchased there) and bought a replacement. Wrong one. Returned to store and was told they dont stock repair parts, call factory. Monday called warranty number. They offers to send thermopile, it would arrive in 5 days. I paid $30 for overnight. Plumber installed new part. Still doesnt work. Whirlpool says have the plumber call them theyll walk him through troubleshooting. I ask, Whos paying the plumber? They reply, You are. Plumber calls Whirlpool. They tell him to clean the screen. He does. They tell him to disassemble the burner. I stop plumber. I ask Whirlpool, What if its not the burner? They reply, Then well troubleshoot something else. Meanwhile Im 5 days without hot water. I go to Lowes where heater was purchased. The manager thought it funny Im another victim. I ask, Why doesnt Lowes stock heater parts? He says because Whirlpool doesnt let them carry parts. Im beat. I surrender. Parts from Whirlpool would take another 5 days and theres no assurance itll work. Lowes refuses to assist.I go to Sutherlands and buy a $450 Rheem on recommendation from plumber. Manager from Sutherlands hears my sad story and writes on receipt: Any warranty failure and Sutherlands will replace water heater free. He signs his name on receipt. I pay plumber to swap out heaters. Anybody want a 7 month old Whirlpool water heater. Like new. Cheap! By the way... I originally went to a major appliance parts store asking for a thermocouple for a Whirlpool. The three guys at the counter started laughing Hey we got another one looking for Whirlpool parts. They didnt have them either. Lesson learned.

In addition to that I find the HE rating a joke as it takes 2+ hours to run a load of whites despite it saying on the read out that it will be 1 hour and 4 minutes, it literally tears up my clothes. I have now gone through 3 sets of sheets, 4 towels, 5 baby onesies... How can a washer that doesnt have an agitator cause holes and shredding in a garment? I honestly dont know what to do anymore. It takes two days to do the wash for 2 people when I could get it done in hours with my old machine. And to think I spent close to $900 on this washer makes me sick! I want to go back to my old agitator type washer from Maytag!

My washer is less than a year old and wont spin out all the water. Ive called out a repair person and they told me there was nothing wrong with the machine, and to read the manual!

We purchased 6 six appliances for our home just over one year ago. The initial problem with the washing machine literally took ten home visit to resolve with the final solution being total replacement. Far too many days away from work. The laundry appliances have a loud beeping noise that goes off with the slightest contact, annoying and designed to be eliminated or muted. Today we discovered that the water filter in the fridge is single sourced at over $50 with shipping, which seems usurious at best. Will look elsewhere for the next house/purchase and NEVER buy from this company, including their other brands...Kitchenaid, Maytag, etc.

I brought a water heater from Lowes in 2011 and I had a 6 year warranty on it which will end November 2017. Well now the water heater is leaking and they wont replace it because of the location of the water heater and they saying I need to get a direct water heater. Well what is the use of having a warranty if I cant get another water heater. I will never buy another water heater from Whirlpool! I cannot afford to get a direct water heater.

We have purchased 4 refrigerators in the past 20 years. The first three were not Whirlpool and were a constant issue for us. Once we purchased the Whirlpool, we no longer had issues. We have the side by side with a freezer at the bottom. This model has performed exceptionally well for us and hasnt presented any issues for us. I would highly recommend it to family and friends, thus the rating of a five.

Bought a new Whirlpool range in 10/20. In 06/21 the control panel stopped working. Now they say the necessary part will not be available until 10/21! 5 months without a working range! Dont buy Whirlpool--shoddy products and terrible customer service.

I purchased at Lowes and they say was without warranty. I have had all kinds of trouble. The pilot light was replaced in the burner easily because of recall. Now the pilot will not stay lighted unless you tap on the gas valve. Then as soon as the water temperature comes up, the burner and the pilot light go out. I went to Lowes for a new gas valve. They have one for natural gas of $58. They do not stock for propane. I have to purchase from Whirlpool which costs $228. Their comment is that it is more expensive to build another. They do not change offices any longer because of PSi difference bull crap. I purchased a Whirlpool gas stove 2 to 3 years ago and I had to purchase an LP change over kit to use it. This is nothing but a case price extortion. I will never purchase another Whirlpool product again and I would advise no one else either!

I just bought a brand new Sterling steel refrigerator not even 2 months ago, and since I got it, noticed rusty spots coming out,and now has spread all over. I called customer care, and they said it wasnt cover under the guarantee,and to buy a special spray out of my pocket expensive to remove the rust. I am Very disappointed with the service I received, for its not even 2 months old refrigerator and it looks like it is old now. In addition, the company didnt offer to send someone to take a look, checking and make sure theres no future problems with my new purchase, and as a courtesy removing the rust free of charge.

I purchased the Whirlpool Cabrio Washer WT5500XW2 from Lowes on 9/12/2012, which turned out to be the worst purchase of my life. It did ok for over a year. It had always been noisy. Now it sounds like a jet airplane when it is on the spin cycle. This machine is not yet 2 years old. Do not buy a whirlpool washer. They are Junk. Plan on getting rid of this piece of junk and buying a new washer. Dont waste your money on Whirlpool!

Less than 3.5 years use on a 2015 Whirlpool dishwasher...total costs to repair would be $600. This just to let other know. Whirlpool did nothing for me when the same issue showed 15 months after purchase and again 18 months later. Absolutely horrible experience. I dont want them to contact me and I post this as a warning to others. They just want to sell you high priced service contracts. Terrible dishwasher and even worse customer service.

My husband and I purchased a Whirlpool water heater from Lowes about three years ago. We have had trouble ever since! The pilot light will not stay lit. We have done everything imaginable to try to repair it. Every time I call Whirlpool, I get the same reply. They email me some instructions on how to repair this piece of crap. I dont understand how they can make a product that they do not stand behind. Whirlpool use to be a reputable company, not anymore! I will never buy another Whirlpool product ever! And I will tell everyone that I come in contact with not to buy from them either. I am also considering filing a lawsuit against them for making such junk! Do not buy Whirlpool water heater.

Have had this Whirlpool for 17 years at least. Only issue we’ve had with it was the ice maker that went out after about 14 years. There is plenty of space in the door. A place that holds cans, 2 shelves that go across the door, a small shelf and a butter shelf with a lid over it. Nice looking too.

Bought a new oven for my new kitchen. Two weeks after install, I had to have it repaired. Less than 6 mos. later, it is being repaired again, for the same problem. Whirlpools policy is to fix it till the warranty runs out, then not their problem. Buyer beware, and if you do buy, make sure you get the extended warranty.

We purchased a front loader Duet in August of 2011. It is now January 2013 and we had to have a service person come out. We did not buy the extended warranty because a washer should last longer than 1 year 5 months, but not ours! We need to have the drum replaced at $600. Are you kidding me! I will never buy another Whirlpool product.

Bought a Whirlpool fridge in a package from Home Depot three years ago. The fridge has already stopped working. It started having issues about 1 1/2 years in to owning the fridge and finally died 2 weeks ago.

I purchased a fridge from them a little over a year ago. First and LAST EVER. The freezer door started to sag and when I called them I was told my warranty expired a month ago. Had a Whirlpool service person look at it and told me that the cost is $110 plus $45. I said that is fine. They scheduled another appointment but I received a call 12 minutes before the time expired (as you know they say in the afternoon and no exact time and they said between 2 and 4:30) and the guy asked me what is wrong with the fridge. I told him that someone took a look at it a week prior but I had to go through the whole thing. Then he said that they dont have the part and I have to wait for a week. This was a Saturday before Xmas and waited all afternoon to be told that was very upsetting. Any how I called customer service and spoke with a Michelle. She said she is going to try and find out if she can waive the additional service fee, arrange the time and will comp the parts (around $15). After 45 minutes on the phone I had to jump off for a business call so Michelle said she will email me and I gave her my email.Few hours passed and no email. When I called back the idiot that answered the phone kept saying that the warranty is out and I need to call another number so I asked for a supervisor. I was on hold for 11 minutes then I was hung up on. I called again and asked for a supervisor. Spoke with Benjamin (Opt# **), he said that Michelle notes did not state anything about help in possibly waiving anything and that I refused the parts. I was furious. What a LIE. Long story short he said they cant waive anything and I should call the scheduling number for any help. I asked to speak to Michelle and guess what the answer was... SHE IS BUSY. What the hell. The service is well below zero as well as the quality of the product. I am going to send a letter to the office of President (Jeff Fettig) Whirlpool Corp. 2000 North M-63, Benton Harbor, Michigan 49022-2692. It is so sad when corporation are so big that little people who buy their products dont mean much to them.

My Cabrio is only 4 years old and it stop working properly. I call a service technicians to repair it and after aol $45 service charge level, he tells me that it has a Motor capacitor defect at a cost of $360 to repair. So I have paid useless piece of junk. I out and purchased another washer only $150 more than the repair. I will never buy a Whirlpool product again. My last washer a Maytag (before Whirlpool bought them out) lasted over 20 years. So if you do not want to buy a new $600 washer every 4 years. Stay clear of Whirlpool.

Our Whirlpool water heater needs a burner assembly replaced. Second time within the warranty period of six years. Parts have to be ordered, so you will be without hot water for several days to a week. The worst part is reaching them. Between my wife and I, we have almost 4 hours invested in sitting on hold waiting for someone in three different calls. They never answer the phone. They give an option to call back. They never call back. Im so frustrated. No Whirlpool products ever again. Im sitting at my desk, hoping someone will eventually answer the Whirlpool line. I dont even have the part ordered yet after two days of no hot water. Who knows how many more hours I will need to sit here and listen to this music on hold. It is incredible in 2021 a company can remain open while offering this kind of customer experience.

The duet washer is just over one year old and started showing F25 code on screen. It had been making a really loud noise in the spin cycle. Last week, a really loud noise and then the loads wouldnt be spun. There was a puddle of water on the floor near the machine. We had a repairman out today and he stated that theyre repairing these machines all the time. He stated it was the bearing and that theyd been told that Whirlpool had installed bad bearing from a different supplier. I called the Whirlpool experience and after 4 minutes and 19 seconds, I actually spoke with a service rep. She said since my machine is less than one month over the one year warranty, Id have to call the extended warranty people. I asked for a supervisor and after 2 minutes and 38 seconds, she came in line and wouldnt budge from her story. They also stated that there are no service issues with this model washer. Extremely poor attitude and Whirlpool is doing everyone, whoever purchased a duet washer, a terrible job on these washers. At least, Ive now found out that there are a lot of other folks out there with the same problem. We need to get some attorneys to start a class action just like the mold/smell customers did already. Sad, sad day for Whirlpool as Id been a customer all my life.

Less than 2 years old; a loud chirp began and the water dispenser stopped working, along with the ice. Repairman came out--ordered a part. One week later another repairman; another part. One week later another repairman--couldnt fix the problem. By now no cooling in the refrigerator at all. Tech line has to review the findings. Have heard nothing after nearly 3 weeks without a fridge, ruined food, and no ice other than my back yard!

55 Gal Electric New in 2003 / Limited Lifetime Warranty - I paid quite a bit more initially at Lowes for this unit. Its stainless lined. I have had numerous problems since purchase. I had to replace the sensing element in the Smart Box in 2006. Then the lights started flashing again making a humming sound in the box. I took each piece apart in smart box and cleaned them, which seemed to help. Then the upper element that is also stainless that requires a special wrench to replace went bad according to the blinking lights. Lights stopped after several resets. Now, the water is boiling out of the top of heater and they tell me its the seal in the element that I never replaced. The cover for the element is off. Water cannot possibly build up and force out the top of the cover of tank. I am not an idiot, yet they tell me that is most likely the problem. They didnt listen to me long enough to properly assess my concern. Every plumber I talk to says its the separation of the liner inside the heater. Nonetheless, I have a water problem now in the basement and have never heard back from Whirlpool as promised with troubleshooting guide on an email. I am sick of calling and getting the runaround with every issue. The warranty is horrible for the consumer. Sure, you have a limited lifetime warranty, but when you cant get proper information when you need it, what good is it? Made in America is why I bought the product. I also need a new washer but will not be searching in the Whirlpool line due to their lack of care with an important issue with my heater.

Its a very good one, it kept my stuff cold, and fresh when my other fridge went on the Fritz, but only one problem, and that is, it has glass shelves and if you have kids, it’s hard to keep clean!

Five years ago, I decided to splurge on a really nice (expensive) over-the-range microwave during a complete kitchen remodel and had the Whirlpool Gold Velos Microwave GH7208XRS installed, thinking Whirlpool would be a reliable brand to replace our 18+ year-old (still working) Kenmore countertop model that we had used previously. About 4 months ago, after a couple of mysterious cases of the control panel going haywire (turning on by itself in a different modes), it started pouring smoke out the top and service was called and the magnetron and inverter were replaced to the tune of $482.Fine, things happen. Yesterday, while opening the door, the handle snapped off and (upon closer inspection) I noticed cracks around all sides of the door frame - see photos. After reading about similar complaints about Whirlpool microwaves on this forum, I really feel that this is a defect in materials and should be recalled or at least addressed by the company if they want to maintain their reputation. Right now, I am waiting on their authorized repair service to see what my recourse will be.

I closed on our new home in December 29, 2019! The first issue we experienced with our Whirlpool Oven was March 2020! The first technician who arrive in March 2020 was supposed to replaced two parts, but, one part in her possession was the wrong part that Whirlpool ordered for an electric oven, not a gas oven! Since March 2020, three additional technicians have been sent out from Texas Home Appliance Center, and accomplisnhed nothing! As a matter of fact, the third Technician, Edward, came out to service the oven and all he did was turn the oven on! He had no instruments and did not appear to check on any other issues! Three visits from Technicians later, I finally received a call from a Whirlpool Supervisor, today approximately, 1:47pm CST! Her explanation was the following: The documentation from the so-called professional technicians stated there was no issues with the oven! Even though the oven is still not operational according to its specs! Theres even one part that is missing where Whirlpool ordered the wrong part, ac cording to the Technician. And, we never heard from that Technician again with respect to the followup on the missing part! The Supervisor I spoke with today ~1:47pm today, Dec 9, 2020, stated I was welcome to call again to place a warranty work order, but, if they dont find anything wrong with the oven, I would have to pay for the visit! This is ridiculous on many levels. I will be writing other reviews to influence the public not to purchase Whirlpool Ovens if this is the kind of Customer Service Orientation they will received. This is unacceptable Customer Service Orientation! I have a Whirlpool oven, where 3 techncians have serviced it, and, it still doesnt perform correctly! It still takes 30 minutes to cook a can of biscuits, and, they still required more time in the oven! Whirlpool states if the documentation from the technicians states the oven is working properly, then, Whirlpool cannot do anything for us - even though the oven is still under warranty! UNACCEPTABLE! Ive purchased my last Whirlpool Oven!

We purchased Whirlpool Cabrio 8.8 cubic ft Electric Dryer with Steam Cycles (Chrome Shadow) Energy Star Model WED8500DC and Whirlpool Cabrio 5.3 cubic ft High-Efficiency Top-Load Washer with Steam Cycle Model WTW8500DC and have had no issues at all, only personal issues, such as me being 54 tall and cant reach the bottom of the washer tub to take out all my clothes, so my husband helps, he is 5 9 tall and can reach in it fine, so we do laundry together now! We have washed very small loads to large loads such as, bedding sets without any issues at all. We love the gorgeous look as well. We have only owned these since November 2015... so about 4 months now, but we are completely satisfied! We have always owned Whirlpool, our old set we bought in 1998 and they finally gave out in 2015! Whirlpool for life for us!

The wife and I are retired and when it came time to purchase a new washer, we thought we would spend the money and buy top of the line so it would possibly outlast us. So we went to Lowes and spent $1000.00 plus on a Cabrio. Within the first year, the control board went bad, replaced under warranty, now no matter how little or much of a load the wife puts in this piece of crap, it goes off balance!!!Of course as previously stated, customer service doesnt give a crap because we also saw no need for an extended warranty having made such a large investment in a washing machine that we thought was built with a high standard of quality, SHAME ON US, SHAME ON YOU, WHIRLPOOL!!! You have lost a customer who has been buying your products for a long time but will never buy another and will be warning everyone we can to do the same.

In Nov 2004, I purchased whirlpool oven GW395LPQ-00 from Sears. Let me preface this by saying I rarely use the oven usually just the stove top. In July 2007 after baking in the oven for a couple of hours and cooking on the stove top the oven went out of control. The temperature rose and burned the food in the oven. Whirlpool dispatched a technician and said nothing was wrong. Dec 2007 during a dinner party the oven again went out of control, raised the temperature on its own and burned the dinner. By this time I have used the oven maybe 25 times. Jan 2008 Whirlpool sent a technician to replace the circuit board. Dec 2011 Stove was on for 3 hrs at 375 - a batch of cookies in the oven for 6 minutes torched on fire, smoked up the house. I have had it with this stove!The oven displays error codes every time and the only way to shut it down was to throw the circuit breaker. I checked the internet to see if there was a recall on this stove - none. I cant believe it. I contacted Whirlpools Safety Department and once again got the run around that they want to send a technician to inspect the oven. I just want the oven out of my house and for Whirlpool to take responsibility to recall this oven & to protect their consumer. There are endless complaints from customers on the internet regarding this make and model. Consistently, Whirlpool takes no responsibility for their faulty products.

Whirpool has its main washers, then the off brand of Whirlpool. After using the washer after a few months the balance starts to get off balance. Trying to find parts and get them put in is easy, hard part is replacing them after they wear off after use a few months.

We have a Whirlpool Gold fridge that was manufactured in 2009. MOD: GS2KVAXS01. SER: HRY0570897 and it has not been cooling properly for the last few weeks. Some days it is fine, the next day not and we have had to throw our a lot of rotting food. We got the fridge checked out and were told the Electronic Control Box for the fridge was not working. My question is, why would a Whirlpool Gold fridge that costs $1800 or so have such a large issue with 3 years? Its practically a brand new fridge and Im outraged that a large part of the fridge is not working. I understand parts break and there is warranty but its pretty bad that after the warranty expires the control box would become defective. I have been a loyal Whirlpool customer and solely buy the brand and this break upsets me very much. Especially since replacing the part will cost me $400 plus labor, we are talking about a part costing 30% of the total fridge cost! That is ridiculous. I am hoping there is something you can do to rectify this, as a fridge manufactured by what I thought was a great company should not cause such an issue and I would like to continue to buy Whirlpool products but not if this is the case.We have called Whirlpool customer service many times to be ignored, berated, told I cannot speak to a supervisor and nothing will be done. Never in my entire life have I ever known a company so horrible to exist. I have had bad service before but this takes the cake. Plus, no company that I have ever dealt with would ignore you and not provide any discount or remedy. I cant believe this is a big brand with the way they carry on. You would assume they would be some one person owned company who doesn’t have a penny to spare. I don’t respect this company at all and expect a resolution because they are truly insulting in all the channels.

Bought a Whirlpool refrigerator from Lowes 5 months ago. Already had a repairman out two times. The refrigerator is defrosting out on the floor. We are constantly having to change towels to catch the water. The last repairman said it could be fixed and started the procedure to get an exchange since it was still under warranty, but now Whirlpool is saying they still want to fix it even after we were told we were getting an exchange. These people are crooks and put out low quality merchandise, then dont back it up. I have seen complaint after complaint on the reviews. Whirlpool needs to be put out of business.

The reason for the call was to find out how to file a claim after replacing the ice maker and paying for it the 3rd time, they were very argumentative and would not listen to me about the design flaw in the wire harness that burns up the motor for the ice maker. I found out about the design flaw from talking to the repairman that replace the ice maker who works for Dick Kearsley Clearfield UT. He told me that Whirlpool knows about the problem for the 22 cubic foot and 25 cubic foot refrigerator and that is why they have 2 different new wire harnesses in the box for replacement of the old wiring harness.

We bought this washer on 9/05/09. Recently, it sprung a leak due to a worn out seal that the repairman said would cost more to fix than just getting another washer. You would think this might be cause for distress, but I literally jumped in the air and clicked my heels with joy! This washer has been nothing but a pain. First of all, I have to pre-soak every load before washing or the clothes come out just as dirty as they went in. I would set the timer on my stove to let me know when the 40 min soak cycle ended so I could change it to wash. Then I reset the timer for another 40 minutes. I also learned the hard way, that using any kind of heavy duty setting would turn towels into a pile of yarn. This washer cost $998, and guilt is the only reason I didnt replace it years ago. Ding Dong the washer is DEAD!!!

We purchased a Whirlpool washer/dryer set 19 months ago and the washer just stopped working. Our trusted fix-it man came out and diagnosed it as a spin bearing problem assuring me it was not anything we had done. He stated it was a defected part or Whirlpool had never put grease in the bearings. A 450.00 part not counting diagnosis and labor. When I called Whirlpool, the first response I got was that they were sorry but we didnt buy the extended warranty, and of course the warranty it had was only a year. I asked to talked to a supervisor and finally she agreed to supply the part, but I was still responsible for the diagnostic and labor fee, which will be a couple of hundreds of dollars! Not happy with Whirlpool and will NEVER buy any product with their name again. Beware consumers!!!

I have a Whirlpool Gold Series dishwasher. I would recommend this dishwasher. It is large enough to hold dirty dishes for a family of four. It is a little loud but not that bothersome. It is stainless steel but I don’t have a lot of fingerprint smears and stains.

We purchased a Whirlpool Overhead microwave and Quiet Dishwasher in May of 2017. Within the first year, the microwave needed new sensors installed. The repair person said this was a design flaw and he was getting many calls. Then at 13 months, the dishwasher wouldnt drain. The repair person fixed the problem and left reset directions because this can commonly happen. Now at 18 months later, the drainage problem wont resolve even with the reset. Whirlpool extended the warranty by 6 months but wont cover this repair. Two appliances, two problems. Dont buy Whirlpool.

Electrolux dishwasher model EI24ID50QS - My husband picked this dishwasher after reading all the good reviews. However, after having issues with it, I tried to post my review and it would not post. I think Electrolux is somehow only posting good reviews and leaving out the bad. I had a technician come out to see why it took 6 hours to go through the cycle along with not cleaning the dishes well. He said I needed to run hot water before starting the cycle and that I needed to prewash my dishes before loading.In other words, its not a dishwasher but a sanitizer. Keep in mind that I rinse my dishes before loading, so I dont have food particles stuck dry on my dishes. So, I used his method of running hot water before cycle is started. It works ok when you dont use your kitchen faucet during the dishwashing cycle. However, the minute you use your faucet, the dishwasher runs for 6 hours! This is the worst dishwasher ever! Not to mention, the control panel is so sensitive that if you accidentally touch a cycle to start, you cant get it to cancel. It is ridiculous. Dont buy! It will be your biggest mistake.

I have had the Whirlpool washer for almost a year. It has multiple settings for different types of laundry, i.e. towels, bedding/bulky, colors. It is intuitive. My husband is able to put laundry in and is able to figure out which cycle to use. The tub is roomy and holds large items well. The dryer I just purchased in the last month or so. It matches my washer and so far I love it. It has very similar settings that match the washer. The lint filter is very effective, cleaning after each load is highly recommended. It dries quickly and is quiet.

WHIRLPOOL WASHER FOR SALE! Your clothes will come out just a bit dirty, but thats OK isnt it? (You can see for yourself.) Oh yeah the Smell. OMG, its a heavenly Wet Dog smell. I know youll be as happy as I am with this WHIRLPOOL CABRIO WASHER. I almost forgot to mention, that most clothes will come out dry (not because of the high power spinning cycle) so youll save on your power bill, since you’re not using the dryer... This is a must have WHIRLPOOL CABRIO WASHER - NEW, ENERGY EFFICIENT. Youll use little to no water, another savings! But youll spend a wee bit more for the HE detergent, sorry! Oh yeah I forgot to mention its still under WHIRLPOOL 1 YEAR WARRANTY. Youll BE GLAD YOU PURCHASED THIS WONDERFUL MACHINE... Just as I am! :-)Back ground & Information about problems: A) We purchased the Cabrio Model# WTW5840BW0 washer 8 months ago and it has been nothing but trouble. And yes Im very busy in the summer - always on the go with school, kids, vacation, homework, finals, and work, etc. For the past 2.5 months. Started off by not spinning out, first problem. Does not fill up on deep washer cycle. Clothes come out as dirty as when I put them in. I have pictures. Some clothes never get wet; no water touches them (Small/Large loads). Now whites are coming out with yellow blotches on them. The clothes smell like Wet Dog - yes wet dog. Ive used the Powerball cleaner three times in 8 months. Yes, a service man has been out. He recalibrated everything. Now it’s worse. He is/has ordered ALL new computer parts, and I do mean ALL. If you need to replace every computer part on a brand new machine, I feel as if this alone, is a red flag… Wouldnt you agree?Im not happy with your Whirlpool Cabrio Washer and no longer want this washer. Maybe a different one, but not this one! It has been nothing but a headache. What can be done? Ive called Whirlpool USA 4-5 time being on endless hold @ the 800-253-1301 number and finally today is the first time talking to a rep. The young man was nice; however Im still no closer to getting this machine fixed today! Ugh. I would not recommend the CABRIO WASHER to anyone at this point. You can understand, cant you? B) Sad ;-( I had to tell my husband he was right and I was wrong about the new washer, and not to mention the smell he has been complaining about. Yuck...Explanation: I had washed towels in the new WHIRLPOOL and did not get around to folding them. Then after washing last night outside (yes outside) in the ole GE. I was folding the towels and happened to pick up the first set washed (Whirlpool); put them to my face and sniffed, yuck! WET DOG came to mind. Then sniffed the ones washed in the GE and he was right. I was wrong! Ugh... A $800+ Whirlpool is in the laundry room yet, Im outside on the deck - again yes Im hanging out with the mosquitoes on our deck washing clothes with the good ole GE. (It’s outside because it need a shutoff switch, or something like that.) Lesson learned the expensive way, dont buy a computerized Whirlpool washer. Its money down the drain... Needless to say Im not happy at all with this product.

We bought a Whirlpool Washing machine a couple of years ago. We have been having problems. It does not get the clothes clean and laundry has an odor to it. We bought it at HHGreg by the Dayton mall in Centerville, Ohio and also bought the extended warranty. It was the largest capacity machine they had in Whirlpool so I dont need to mention what we spent for this thing. We have had a service tech out 3 times. The first time he replaced a part. It still didnt fix it. So they were out two other times saying nothing was wrong with it. Not only is it not getting the clothes clean, but is putting lint pieces all over the laundry. The warranty place already said if they come out again and they cannot find out what is wrong, then we would have to pay for the service call. We then went to the store we bought the machine and talked to the manager. We got no help from him. All he did was throw us back to the warranty place. Not to mention, the family is having itching problems with their skin because the clothes are not only not getting clean but the soap is not rinsing out. In other words, we are suppose to eat this expense and move on. This is a new machine!!!!! And all it is worth is taking it to a metal place to scrap out!!!!! We will never buy another Whirlpool product again. It is really **. They don’t back their products up and do the consumer right. There are a lot of complaints online about the same identical thing I am writing about. They should reimburse the people the money that they wasted. Thank you.

I am a single mother of a 5 year old and I take care of my mother as well. I purchased a whirlpool because I believed them to be reliable, boy was I mistaken! I am in the military and while on an 8-month deployment I got a message from my mother that the washing machine had stopped working. Here is my mother who cannot drive - with laundry bags and a 5 year old in tow walking to the laundromat to wash, only to carry wet laundry back to the house to dry. Thanks a lot Whirlpool! My cousin in Michigan tried to help my mother with the company and a repairman as much as possible from over the phone. Here is what I got:The washer repairman came this morning. He did the diagnosis but I did not approve the replacement parts and repairs. First of all, he said that the motor control board was bad. To replace it with a new board would be $503 and a refurbished one would be $490.03. If the motor control board was replaced, it might fix the problem with the user interface. If not, the cost to replace that would be $302.62.Apparently there are 4 boards that could have problems. He also said there was a problem with the start button. Anyway, we ended up paying for the service call ($129), but I thought the cost for the replacement parts was too much to justify when we could get a new one for about the same cost. He recommended that we get a Service Contract when buying something new because of the cost to replace the parts.While doing some research online, unless you purchase an extended warranty or have experience in 2M; you will be researching new washers every 2-4 yrs. What happened to built to last? It seems to me all this technology/circuit boards/computers to make things work have degraded the appliance quality.Im sorry for the bad news but I just wanted you to have all the info. Let me know what you think. I know the washer is only a little over 2 years.

I purchased and had professionals install a Whirlpool 30-gallon water heater in 2007. Since that time I have had issues with the unit not staying lite, but have been able to deal with it myself. Then in November 2011, it wouldnt work. After paying a plumber to come out and check everything, we got on the phone with Whirlpool who goes through their generic checklist, and after all that they agreed the control was no good. They sent a replacement part out at which time I had to pay to have put in. Now, March 2012, the same thing is going on with the unit. Customer service is their same polite self and have to go through their checklist, but unfortunately we were cut off. This was followed by calls and trying to get the same operator, who was supposed to call me back. It didnt happen. I then called and was hung up on. Finally, I had to work with another operator who again wanted to go through her checklist! She finally agreed the same control unit must be bad and is sending me a new one so I can pay to have it installed! They will not admit the unit is bad and replace it completely. I guess when buying Whirlpool you need to understand they dont back their products. It appears to be normal that a control unit from Whirlpool only has a life expectancy of 3 or 4 months. Last Whirlpool I ever buy!

Ive had this microwave for about a year and a half. Like some others I get the door sign frequently. I open the door and cant turn it on until the light goes on, which can take a minute to two. I have NEVER had problems with any microwave other than this one. I had a problem with the Whirlpool refrigerator too, which was fortunately still under warranty. I bought the fridge, oven and microwave as a deal. Trust me, there is no deal here. I will never buy this brand again. Lesson learned. Given other reviews, I might just buy another brand of microwave. Worth not having the hassle.

Purchased front load washer & dryer 2009 - have had issues with the washer ever since. The last episode has taken 3 visits from repairman - they cant figure out what the problem is - wont finish a cycle (any of them) and locks up. Cant open the door without turning it off and then back on. But the load wont spin dry - leaves clothes wet. Already had the harness replaced a couple of years ago and now they replaced the flywheel (it was warped) thinking that was the problem. Nope. Still wont work & the repair company said they cant figure it out & neither can Whirlpool. Im very angry after reading all of these posts about Whirlpool. Not a happy customer. But what can you do???

Bought a Whirlpool standing freezer EV161NZTQ 10/8/2013. Been fine to a week ago and meat was soft, not frozen and veggies on door soft. Dont hear compressor cycling on and off anymore. Still under warranty so well see what repairman says. Things just dont last anymore. Last Frigidaire freezer lasted 10 years but they werent rated good by consumer reports.

Light bulb went out in the freezer. Come to find it is a led cluster with a circuit board only cost $30 to $100. Engineer should be fired. What is the reason to take simple bulb and custom bastardize into an expensive hybrid. Greed.

My Whirlpool microwave door started cracking little by little. Pieces started falling off. My warranty company stated it was cosmetics, so my warranty did not cover it. Finally, the whole door came off. The warranty company finally agreed to replace the door. Less then a month after replacing the door, part of the handle cracked off. There must be some sort of defect in the plastic used to make these doors, and if so, there should be a recall.

Whirlpool Cabrio Top Load, Short Agitator to protect clothing, cost reasonable, on sale $800.00 both (Aug. 2013) - Sears credit no interest. Moved, and had to sell after a year, but I anticipated a long life r/t rating/reviews online. One Problem: no setting to soak clothing that may need it. I bought the largest Whirlpool Cabrio to make sure my Queen bedspread (heavy blanket type fur on one side) would fit. Because of the short agitator I could have bought the smaller one I discovered. I could fit 6 regular side and 4 beach heavy beach size towels in it easily, or two Queen quilts in at a time. I rarely needed an Xlg water setting. The dryer had a steam only setting but I never tried it because it was set up in the apartment when I arrived and the delivery people were not very bright. Put the Dryer farthest from the vent, washer farthest from faucets, and put hot and cold hoses on opposite spigots. I did not want to chance they set up the steam section wrong, as well. I moved across country 1 year later, but have trust the W/D would do well. My last Sears brand (made by Whirlpool) only had one minor problem (on warranty) and lasted a good 8-10 years before moving and selling them to another couple. They were still in wonderful working order (front loader).

I have been TRYING replace a damaged panel on a $10,000.00 Jenn-Air refrigerator for over 10 months now!! Whirlpool is the supplier of Jenn-Air - I have probably spent at least 3 HOURS on the phone talking with one rep after another who ASSURES me they will deal with my problem!! Last week I gave my credit card # to the rep - who told me my part was sitting there, waiting for my # to be shipped. When I asked why no one had called me to let me know, especially considering the amount of time I have been waiting - she said she didnt know. One week later, I call AGAIN to find out why my credit card does not show the payment. Only this time to talk to a fellow who says my part is still on backorder, and they used my card # to put a $1.00 charge against it - to hold it for when my part arrives.. BUT has NO IDEA when that may be! I feel Angry, totally discouraged, lied to, and used! I will NEVER purchase any appliances under the Whirlpool affiliate. This is abhorrent customer service - a $10,000.00 appliance and this is how it is dealt with!!! Bad, very bad!!

Ive spent more repairing this washer than what I paid for it new!!! Its really ridiculous that Whirlpool isnt more responsible for their equipment that doesnt stand up to their name! Ive replaced more things than I want to type but just to start the computer board, pump, bearings just to name a few. Each time I had my repairman out it was a minimum of $300 to repair. Ive had my repairman out 5 times to repair things. Thinking each time its cheaper to fix it than buy another which I surely didnt think I would be repairing it several time! At this point Im just sick to death that a washer that is for a home of myself and my daughter has broken down so much. I cant imagine what a family would go through. Even after all the repairs it still isnt right but Im done sinking money into this sinking ship of a washer! Its loud constantly stops due to un level so I have to move the clothes around usually having to repeat this several times before I can get the load to finish!!! Then they come out wrinkled more than they went in and I have to iron clothes. A person should NOT need to iron! May as well wash them in the river on a rock. It would be easier!!! SO DISAPPOINTED!!!

I purchased my Whirlpool gas range about 5 yrs ago as brand new. Two and a half years after purchase, I started getting the F2 error and always had to pull the breaker to stop the oven. Whirlpool would not do a thing, they wouldnt even listen to me. So I bought a new control panel. Now once again here it is the holidays and Ive started getting the F2 error when I try to use the oven. So needless to say this is my last Whirlpool appliance. And the Service Officer wont even listen to me when I say I have to buy a new oven.

We purchased our oven from Sears, and less than two years later, the oven would not cook a chicken. We do not use the oven very often. We grill out and use the top burners often. We had the oven repaired through our home warranty program, and now 8 months later, it seems to be occurring again.

My 3 year old Whirlpool dishwasher (model GU3200XTXY3), broke down for the third time. Under extended warranty with my insurance company, a repair tech was sent out to diagnose the problem. He quickly found that the heater had been continuously running (not just during drying), which caused the machine to quit working. He also found that all the wiring inside the dishwasher was spliced together, those two things=fire hazard! Because the heater was always running, it was super heating all the water used to clean the dishes. The vent to release the steam is located on the top of the door (right under counter edge). The dishwasher was producing hotter and more steam which slowly ate away at the particle board under the cabinets. No, we dont have the most expensive countertops, but Whirlpool should be held responsible for producing a faulty product with a faulty design. I have contacted Whirlpool and they claim to have mailed a claim form 3 weeks ago. I have not received it. Posted on social media about it, and was told I must only speak with the person who sent me the form. I would love to, but since I havent actually received any contact from anyone (other than a fb post) I dont know who to contact, at what number, or email!

This seems to be a very common complaint with Whirlpool French door especially after reading other reviews. Bought a WRF560SMY in 2/2014, from Lowes who installed it and promised good service for that first year. Whatever went wrong, they would take care of it, replace if needed, pay for lost food, etc. So far, so good. Now in 7/2015, warranty is up of course!!! And we are selling our home, so thought I would get an extended warranty as another selling point that would transfer to new owners. Well, of course, right after I purchased the warranty, the day after actually, the freezer started buzzing. Took a look and the whole back wall of freezer was covered in frosty ice. So defrosted it, seemed to run okay... For a few hours, same problem. It sounds like the compressor fan is scraping on ice, and it runs continuously. Defrosted again, same problem. So now it is time to break down and get on the phone, which I hated to do since I went through this with Samsung in late 2013, took me 3 months to resolve. Anyway, called Whirlpool Michigan office, which I recommend. They claimed they would cover repairs, and to call their warranty repair dept. to schedule service. THEY told me I was out of luck, as my just purchased warranty would not be good for 60 days. Back to Michigan, they told me it WOULD be covered, and to try again. No go, and this time someone with a middle eastern accent told me not only would it not be covered, but even after the 60 days, it still would not be covered as it was a, GET THIS!!! pre-existing condition! Excuse me, this is not a brain tumor, and Obama did away with that anyway. So tried to call Lowes, who sympathized, but could not help since the warranty I purchased was from Whirlpool, but they would repair if I paid. And be aware that most chain stores require you purchase an extended warranty within 30 days of installation, so out of luck there, but they were nice about it, told me go back to Whirlpool. So another call to Michigan, and FINALLY got a gal at their call center in Tennessee, who resolved my problem in about three minutes. All in all, 12 phone calls. This is a manufacturer issue. she said, not a repair problem. which is what the others were apparently not educated about. It appears, although she did not say so in so many words, that this is a very, very common problem, and Whirlpool will indeed cover condenser or defrost heater assemblies for 3-5 years depending on the model. So she is supposedly calling a local repair and someone will be out in a day or two, but will call us first. No call yet, so still nail biting. I would recommend to all of you with this or other issues to read the manufacturer warranty very, very carefully. There are some things in there that go beyond the standard year, and I KNEW I had read that this problem was covered beyond the one year, and indeed, it is. And also to call, call. Call their Customer Experience Center in Michigan (1-800-253-1301) and if your freezer is icing up, you will most likely get them to fix, depending on the age of your unit. If you dont get satisfaction with the first person, keep calling back again and again, and get the NAME of the person you have spoken with and tell them to document your call. This saved me, as every call I made came up on their screen so they knew I was getting frustrated. But, she assured me, this particular problem is ABSOLUTELY COVERED BY WHIRLPOOL, so obviously it is a defect they know about. Why they dont fix it at factory, dont know but will continue to look for that answer. They got especially cooperative when I told them I was purchasing a home that would need all new appliances in the near future, which is true. Use the Michigan number and keep calling and calling until you get satisfaction. This is a covered repair beyond the one year. By the way, I do not have my ice cube maker hooked up and never did, but still had this issue. With this being said, I am very unhappy that yet another refrigerator failed on me. The Samsung after only 3 months, and the Whirlpool after only 17 months. But I will follow up on this report when and if these repairs are made in a day or two ;-] we shall see, and let you all know. The repair service is Whirlpool certified, so will grill the guy they send and see how many of these he has to fix, and whether it really is fixed So stay tuned. Just dont take your time and get frustrated talking with people who turn you down right off. Be persistent, and plan on about a dozen calls and two hours of your time. Remember to take notes of times, names, what was said, etc. This is the only thing that saved me with Samsung by the way. After 3 months they told me they HAD NO REPAIR PEOPLE in my area, and sent me a check for the purchase price to buy whatever replacement I wanted, but they also made me jump through many hoops, send pictures, docs, all kinds of stuff. Think I can almost speak a mid-eastern language now as well. Not so with Whirlpool though. It seems most if not all of their call centers are in the USA. Good luck to all of you. On my way to defrost again so we can get some sleep tonight without the chainsaw noise, and will update as soon as something occurs here. Hope I helped a little. As a PS, the last gal I spoke with was so very nice and knowledgeable. I told her she should not be taking calls, but promoted to training the call takers, and did take the time to call her supervisors and leave a message at how very good she was, which we should all do if we ever get a nice, educated person on the other end.Updated on 07/29/2015: I promised an update, so here it is. After thoroughly explaining my issue, they promised and delivered a repair person who arrived within the time they gave. He was very nice, but even tho they knew what my problem was, the guy did not have the parts onboard. He said it may take a week or two. So I am defrosting my freezer about every 48 hours to keep it from totally destroying itself. To the guy who exchanged his Whirlpool for a Samsung, I wish you a whole lot of luck if something goes wrong, and it will for sure. You wont get anyone who speaks English, but if you have a Lowes warranty, you may fare better. I can give you details on what will go wrong and how they deal with it if you want. I would advise you to have the Lowes warranty, and not a Samsung warranty, and make sure you get one within 30 days, or you are out of luck with Lowes. Good luck to you. Will update more on my Whirlpool, will say the repairman was very, very nice and gave me his card to call if I had more problems I could not solve myself until the part comes in. By the way, I do not use the icemaker and never did connect it, nor with the Samsung. I pity anyone who has to deal with Samsung directly and strongly advise you to get the warranty thru the store.

I purchased a Whirlpool Washing Machine in November, 2015 and today, I had a repair person out who said the bearing had ruptured and the washing machine cannot be repaired - 2 1/2 years later. Contacted Whirlpool Customer Service who would do nothing other than try to explain to me that I should have purchased an extended warranty as they could not stand behind the machine past the one year. Would not even offer sending a tech out on their dime to confirm what my repairman had said that this is a failed production process of these machines - it was nothing that I had done caused this issue. But yet they wanted to sell me another machine. It will be a cold day before I purchase another Whirlpool product.I was shocked at the lack of customer service to assist with a situation that both the location I purchased it from and my own repair tech said that they are seeing so often with these machines. I would never purchase another item from Whirlpool again nor would I recommend any of their items. I will go to great lengths to give others the background on how Whirlpool will not stand behind their products, lack of customer service to resolve a situation or can work outside of what is given to them to correct a situation - this is not OK!

The washing machine does not wash the clothes. It does not clean the clothes and goes off balance all the time. I have had it 9 months and waited to write the review to make sure I using it properly and giving it a chance but to no avail. It is awful. It leaves white lines on the dark clothes and does not take makeup stains out of the white towels. Those are just a few examples. The clothes have to be washed sometimes twice to feel they are clean enough. So it is not cost effective and uses more water which is counter productive to the HE.

Front Load Washing Machine, Model WFW97HEDBD0 - This is the worst appliance we ever owned. Purchased in 2015, multiple problems since! 1. Soap dispenser did not dispense and leaked down the front of washer... 4 service calls, control panel finally replaced, clothes not clean, leaking continued. Had to place soap into washer drum. 2. Pedestal drawer made grating noise, track off, drawer replaced, opened better but still made irritating noise. 3. Grease oozing from side of washer both sides. Decided to look in back of washer and OMG! A copious amount of grease is also beneath & behind the washer & dryer. I had to scrape with a metal spatula device to pick up and it took over 1.5 hours to remove & clean. We are lucky a FIRE did not start when using either machine. This machine was a LEMON from the beginning. In fact when we were having it serviced, I stated I wanted it replaced but was informed 2 visits were counted as 1 and did not qualify for further investigation. We cannot rid ourselves of this machine fast enough after the last issue. New washer coming tomorrow, not a WHIRLPOOL! New machine is LG WITH 10 year warranty on motor.

After having the ice maker replaced on our 14-month old Whirlpool refrigerator, things seemed to be working fine for a while. However, now there are puddles appearing on the floor in front of the refrigerator. This is a freezer-on-the-bottom model and the ice maker is at the top so I was fairly certain it has nothing to do with the ice maker. Turns out there is something dripping into the back of the freezer and over time it builds up a giant ice sheet on the bottom of the freezer compartment. When the ice sheet gets large enough, the dripping water flows out onto the floor. Now Im going in every couple of weeks and chipping the big ice sheet off the bottom so it will stop leaking for several weeks. When I see puddles in front of our refrigerator I know its time to go chip the ice sheet out again. Seriously, I dont think Ive ever had a brand new, and expensive, appliance perform so badly. Whirlpool... never again.

I have a cabrio washer which is the worst washing machine I have ever seen. I can wash a small load of clothes and the ones on the bottom dont even get wet after being in the machine for 60 minutes. I have tried setting it to heavy loads, added water, stopped the machine and redistributed the clothes, it was a total waste of money. Dark colors come out looking worse than when they went in. If I save money on water I spend twice as much on electricity because I have to wash everything twice. The store where I bought it went out of business so I have no recourse.

Got a simple error code E6 F2 on the display of my oven (only 8 years old). Called Whirlpool to schedule a repair. They told me there were no available dates for one of their techs to fix my unit. They referred me to 3 outside companies that wanted to charge me over $100 just to come out and take a look. One of the phone numbers to the companies they referred me to was a wrong number. I asked them to tell me what the error code means and they said they couldnt tell me with any degree of accuracy. (What use is an error code, then??!!) I checked all over the internet and different websites say it might be a control board (over $300 for the part) issue. But several techs also said that it is a crap shoot and could also be a Temperature Sensor. I called back Whirlpool to see if they could get me a deal on the part. But, guess what? They dont sell it anymore...in fact they dont even sell their own parts at all!! And, they transferred me to some outside company that refused to even give me part numbers, to avoid me shopping for a better deal (which I did end up finding on Amazon after number 6 below). I called back Whirlpool and after getting transferred around to 2-3 different people and wasting about an hour I finally got someone who finally wanted to just give me whatever decent service they could and they finally got me the part numbers of the 2 different control boards (Main Control Unit and Sister board that controls the locking mechanism, $367 and $140 respectively). Now I am faced with paying an Appliance Repair person over $500 for what seems to me is a BIG FAT LEMON of an appliance due to the sheer number of unsatisfied people that are having the same issue, have had it fixed, and had the error just return again. THUS.... WHIRLPOOL AND THEIR CUSTOMER SERVICE AND THEIR PRODUCTS JUST SUCK!! AND I WOULD NOT RECOMMEND THEM TO ANYONE! THE LEAST THEIR COMPANY COULD DO IS TRY TO HELP FIX THE PROBLEM, NOT EXACERBATE IT BY GIVING SHADY CUSTOMER SERVICE AND REFUSING TO HELP FIX THE PROBLEM!!!

Model: Whirlpool Professional FF 32 Elite. Purchase date: 06/2009. Problem: Temperature maintenance issue. The basic need of refrigerator - unable to set/maintain temperature. The cooling system is not working! Poor customer service: Representative charged for visit. The representative is unable to find the root cause! Approximate expense of 4-5k with no guarantee of problem being fixed. Better go for other brands like LG, Samsung.

Aqualift technology does not work!! This is absolutely the worst product I have purchased from Whirlpool. The aqualift technology DOES not clean the oven, even if you clean the oven after EACH time you use it! I am not able to bend over and spend the afternoon in the oven. And even when I do, I cannot get this oven clean!!! Please DO NOT buy a Whirlpool stove with an aqualift technology oven cleaning process!!! You WILL be sorry!!!

This refrigerator is less than 1 yr. Old and this repair will be the FOURTH. The severe lack of craftsmanship and customer service is shocking! Most states do not have lemon laws for appliances, however something needs to be done to compensate me for THE TIME and inconvenience this caused my family. I needed to purchase a second compact refrigerator because I knew that it would break down again!

I bought my refrigerator model WRS49/WR151 from Courts our local appliance store in November. The side panels of the fridges gets extremely hot which make me think it can set on fire at anytime. When I contacted the store two days after purchase they made it seem as though it is something normal. I never had a refrigerator that got extremely hot that I can scramble some eggs on it. Thats why I cant even rate my experience.

I have had my Whirlpool stove for over 30 years and use it daily. Still a great stove. I would not trade this stove or any of the new types. I just need to get the self cleaner repaired. The only problem I have is finding parts to fit this older stove.

I purchased 5 Whirlpool appliances when I remodelled my kitchen and am extremely disappointed with the quality and ability of them. The self-cleaning range (this phrase is a joke) has proven to be useless. I followed the cleaning direction according to the manufacturers direction even using the distilled water as indicated. The AquaLift self-clean did not clean the oven at all. It looks like I never turned the self-clean on. I gave up a great working GE self-cleaning oven that actually did clean itself. If I could afford to change this product for another brand I would do it in a heartbeat.

I feel Whirlpool has a terrific portable dishwasher. I really like the way it is set up and it is a very nice looking unit. They could improve on their customer service towards their customers. My dishwasher got a crack in it at the top of the door where you open it and they would not send anyone out to fix it for me. I paid a pretty penny for this dishwasher and felt they should have fixed it for me. This happened in the 1 year warranty period. Otherwise I am very happy with it. I had previously had another one that lasted me 14 years.

I have Whirlpool Gold washer and dryer and microwave. All handles and grills and trays have broken. What a disappointment ! Their top of the line? We, at this house, will always avoid buying anything from crap pool gold!! Its a disgrace the way they make these things. And the support sucks!

This washer is an extremely poor choice if you wash clothes. It has so little water it does not dissolve HE detergent, Clorox 2, or OXI Clean. After even one wash it does not clean your laundry. If you choose to wash your sheets (even though there is a sheets and deep washer setting) its a joke. I could do better by washing things in the tub. I realize its a low usage water washer but you cannot even add more water unless you put it in with a bucket.

When I bought my new retirement home, a Whirlpool dishwasher Model No. DU1055XTVS1 had been installed. After only three years of use, the dishwasher would not complete a cycle except to drain and cancel. The repairman replaced a computer board and when the parts cost and the service cost were combined, they amounted to about half the cost of the dishwasher. I have a PC that is twice the age of the dishwasher and it is still running.

We bought a Whirlpool Gold French Door refrigerator in 2010. Just when the warranty period passed, the refrigerator started leaking water from the bottom floor. Initially, it only leaked about once per month. But as time passed, the refrigerator started leaking more often, and now its leaking every 2-3 days. I saw many people complaining on the same problem and some of them even submitted since 2006. I dont know why Whirlpool doesnt resolve this issue in many years.

I purchased a Whirlpool water heater with the Flame Lock Safety System on 6/4/12. When installing the water heater, the cold water pipe would not screw into the top of the water heater. I exchanged this water heater for a new water heater of the same make and model. I brought this water heater home and had it installed and noticed that the flame on the burner was orange and too high. I called the 877-817-6750 number for warranty and was told by the customer service rep that it was either the gas regulator or the orifice inside the water heater. I was told to contact a plumber to take care of this issue and it was not a warranty claim and not their problem. I then went to the Lowes store where I purchased the unit and spoke to a manager. The manager called the same number I called and was told the same thing, that I was responsible for the repairs to the unit. How can this not be covered? Both pieces are internal to the unit and were never touched during installation. I now have to remove and return this unit and install a new water heater that will not be a Whirlpool at my own expense. Do not buy Whirlpool.