Wash machine about a year old died. Most of the time the machine washed clothes for a single man with a white-collar job. So very little clothing once every couple weeks and certainly not soiled at all. Service took 3 weeks to show up and then told the machine is junk by LGs own serviceman and then told part to fix it is discontinued! On a 1-year-old machine? Then constant runaround from LG about a proof of purchase (which I do not have). The machine was purchased at Best Buy with a Best Buy gift card so no credit card or check or other means of proof. Best Buy says they cannot trace gift card purchases. The machine has a 10-year warranty and I only know this because LG told me I registered the machine with the serial number on October 10, 2017. THEY KNOW the machine was purchased and registered for the warranty! I didnt steal it! You cannot walk out of Best Buy with clothes washing machine hidden in your pants pocket! So they know when it was purchased and where it was purchased from. They (LG) have a record of all serial numbers and where they are delivered. Now they refuse to honor the warranty.

I have only had my over the stove microwave for a little over a year (model # LG - LMV2031ST). It stopped working. I am very surprised. I spent time researching it and expected to have it last longer than a year. My previous one lasted 11 years. It was from a different company. The warranty has conveniently expired. I now have to spend precious funds for repairs or to purchase another one. I am on a fixed income and would never consider buying another LG product.

Worst washer I have ever had. Does not wash dried food etc off clothes. I think it dont give enough water to wash properly. I always do extra rinse cycle because I dont like the thought of wearing detergent in my clothes. If I could afford to get rid of this piece of ** I would. But right now Im stuck with it. If I could give this washer a no star I would because it is worthless.

I bought LG LRE3083ST/01 range from 5 years ago. I noticed that the Stove rusted in the down part in different area, it is manufacture defective, I am not happy with this product which show defective and bad quality product.

Purchased a new LG Steam dryer-DLEX3370W and washer in June 2018. Within 2 months of purchasing the dryer would not come on. Interior light would come on but electronic panel lights would not, so it is a bad board. Called LG for warranty service. Never received another call from them ever. Service repairman came 3+ weeks later with a front panel plastic part, knowing the dryer would not turn on. He threw the part in the box and stated LG sent him the wrong part. I stated I knew he orders parts not LG. LG confirmed this also. Said he would order a board and be back another day. I filed a complaint with him due to him lying about the part along with him not even opening the dryer to diagnose the problem. I have called LG every few days for 3 months now regarding the status. I am told pending. They asked for receipt of the purchase, I uploaded it to my claim. Then 2 weeks later asked for it again, uploaded it. Never in 3 months has anyone from LG called me to let me know the status. They refuse to give anything in writing also. This dryer has a lawsuit against LG due to the stream drawer and a house fire. After 10 weeks we finally purchase a new dryer and expect they would reimburse us due to not being able to find another repair company to come out to our area. They asked me to upload the receipt, I did, along with our Governors state of emergency in our county due to flooding in Texas, I did that also as asked. Today, 11/8/18, I called and spoke with a Supervisor in Executive Services who was not customer friendly, stated the claim had been denied last month! No notification, nothing! I asked for the address to send a small claims notification letter. LG Legal Dept, PO Box 24007, Huntsville, AL 35813. We will be filing a suit not honoring the warranty of a 2 month old dryer. FYI, a lawsuit was filed for a house fire due to the steam drawer.

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

I gave it 18 months of aggravation washing... I do not see how bumping the clothes around in limited water will get my clothes clean. I use the extra rinse button and my clothes still smell of BO, stains are still there. I am tired of ranting about the washer EVERY TIME I use it... I do not get how they think clothes will come clean with this system. I HATE IT. I HATE IT.

We just past the 5-year mark on our DLE3777W and got the diagnosis that the drum would need to be replaced. I asked why the weld would give out. The repairman said, The heat. The heat? Its a dryer! We should expect more out of the premium price we paid for this unit. We spent $360 for the repair fee and had a week without the dryer while were waiting for parts.

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

I have always enjoyed LG electronics and products and have never heard negative feedback. All lg products that I have owned have all lasted as long as they were guaranteed to last while keeping their word on the productivity of these products and much much more. I loved the double doors, large compartments, the removable bins and freezer shelves. The ice compartment size was amazing and never ran out of ice and had to wait on more to be made. I also enjoyed the filtration system as it did not need to be changed as often as a lot of other refrigerators I have seen. I would improve some of the ways the shelves were built into the inside to where they are all adjustable, making it easier to store larger items and more items altogether.

In 2012 LG issued a recall on a series of ranges due to a major safety issue many consumers experienced with faulty burners. The recall was issued in the first place to have the burners replaced BEFORE there was a fire or injury. However, I just discovered the recall yesterday, and after finding that our stove was subject to it, called LG today to schedule an appointment for repair. What I encountered instead was a stonewalling by the CSRs. I disclosed to them that we had not experienced any issues with the burners, but that as a precaution, we would like to have the repair affected. The CSRs were adamant that unless we had experienced a safety issue, they were not authorized to schedule an appointment. I then insisted that they schedule an appointment anyway, and that I would deal with the tech as to whether the repair was qualified under the recall.I was then finally transferred to another CSR to schedule the appointment. I had to once again go through my reasons for seeking to have the repair done, and since this CSR had internet access, I pointed her to http://www.lgelectricrangerecall.com/faq.php (The first CSR did not have access to this site). At q.3 of the faq, LG itself states that if you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair. Prior to reading this direction on their own website, the CSR was adamant that in order for her to schedule a repair, as a prerequisite, the consumer must be experiencing a problem with the burners. However, after reading it, she then consulted with her manager.After several minutes, the CSR came back on the line to schedule the repair. After I inquired as to what the manager said, she advised that as the direction conflicts with LGs policies, they would be removing the page from the website. I find this to be quite alarming, especially in view of the fact that at least 80 dangerous situations of the burner reaching extremely high temperatures, or not turning off, had been reported and are known to LG, and that over 161,000 ranges had been recalled. As they will be taking the page down soon, if you are interested in following up on this as a possible story, it would be prudent to visit it soon.

This LG dishwasher is very underpowered and cannot clean the dishes. I think they used a low pressure water pump to quiet the machine. Also, you cannot open the machine without resetting the cycle.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

I just purchased this house in July, all appliance are LG. During home inspection the stove blew up and had to have heating element repaired, now the Fridge is not cooling and its control board is not working. Repairman out for Fridge twice said it will cost $600 to repair, better to buy a replacement. These LG appliances were purchase June 2012, they are a 2 1/2 years old. What a joke. Junk in my mind. Parts come from Korea so you have to wait a week to get them. JUNK.

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

Ive cleaned houses for 14 years and use a lot of different appliances, vacuums, cleaning equipment and supplies. This particular microwave has broken twice. I spray the outside very lightly to clean the stainless and wipe down to a shine. The moisture somehow gets into the panel on the bottom of the oven and it stops working. So frustrating! Not a good design. LG MODEL NUMBER LMVM2055ST.

Freezer and Fridge section stopped maintaining temperature. Called to get a smart diagnostic but after describing the symptoms, skipped the diagnostic and went straight to need a technician. Thursday morning phone call results is an appointment for Wednesday. I understand that the times are challenging but a week seems a little extreme for a service appointment. The $3000.00 refrigerator was purchased on 4/15/18. The good news it is under warranty and may only have to pay for labor.

We have a two year old LG fridge, model number LFX33975ST that stopped cooling completely three weeks ago. We contacted LG customer service and they gave us three companies that were LG certified repair centers. We made an appointment (had a horrible time with them) and after three weeks they told us the fridge needed to be replaced and they would work with LG warranties to get that done. LG warranties will not work with them and have forced us to use another service tech. We have the live chats from LG customer service proving set appointment times. Of which nobody showed. We have proof from the service company LG told us to use that our two year old fridge should be replaced and LG wont work with the service company they told us to use. LG says they will not replace our fridge, only the parts even though their service tech said the fridge should be replaced and that the seal system should not go bad in a 2-year old refrigerator. They also said that if LG says they will fix it to let them know this is the type of warranty problem that will go bad every year and we will have to replace the seal system every year. LG still refuses to replace - the manager at LG customer service told us they will never replace only repair. HORRIBLE!

On the surface, this is an awesome refrigerator. It looks good, has lots of space and makes ice like crazy. Too bad its broken down 4 times in as many years. The first time was because it wasnt properly ventilated. Never mind that our Frigidaire that we keep in the garage goes through winter and summer cycles without complaint and cost about 1/4 of what this one did. Ok, my bad. That one was at least covered under warranty. Next time it was the compressor. And the time after that, the water valve. Now the freezer light of out (probably the freezer drawer switch). This is pathetic. The last couple of problems werent covered and neither will this one be.

We purchased this product in June 2015. About a month after the 1 year warranty period was over, the refrigerator started making a loud noise, almost sounding like a lawn-mower was hiding inside the unit. It was soon followed by an error E RF on the display panel. Upon contacting LGs customer support, who were quick to point out that the warranty period was over, they informed me that the error indicated that the refrigerator fan was malfunctioning possibly due to ice forming around the refrigerator fan unit causing the issue. I was asked to do a manual defrost, i.e. physically shutting down the power and letting it sit for 8 hours for the ice to melt before switching it back on. This seemed to resolve the issue; however, this seemed to keep happening every other month. On doing some research on the web, I found that this is a very common problem. Since then we have been doing this ritual every other month to power-off the unit to perform a manual defrost. Since the last such operation, the E RF message pops-up daily and then disappears. The temperature in refrigerator is not cold, resulting in food going bad. On contacting a local appliance repair company and providing the serial number of the unit I was given to understand that a service bulletin from LG indicated that the software on some board needs an upgrade or replacement and a fan panel needed replacement, possibly costing hundreds of dollars. I was also informed that the replacement boards are not in stock and could take weeks. On contacting LG Customer Service, I was provided the solution to perform a manual defrost. For now, Life is not so Good.

LG fridge bought in Aug. 2017. Worked good for almost 2 years, and then the madness started in July 2019. As of today the compressor has been changed, then a 2nd trip to fix a leak supposedly, 2 weeks after that the ice maker quits working. Technician is now saying it is the flanges on the freezer doors not sealing properly. Technician orders parts and I get a call today from the parts department saying that parts are on backorder and they have no clue how long it may be. I will never buy an LG appliance again. $2000.00 just does not buy you what it used to. If LG would just own up and say they are selling a defective product and make it right, it might not be so bad. But all they keep doing is kicking the can down the road. I am officially, over it. If something is not done soon, I am to the point of trying to see if I can do anything legally. There has to be a lemon law or something like that on products like this.

We purchased this dryer less than a year ago at Lowes. Since purchasing this new dryer, I have to run all loads on a minimum of 2 cycles to dry, mostly with towels and not huge loads but maybe 10 towels I usually have to run through 4 dry settings to get them dry enough which is ridiculous. This is why we replaced our old Samsung dryer. Gonna be replacing our washing machine soon, and after this complete waste of a dryer purchase, we will definitely be looking at other avenues and brands for our washing machine upgrade. I have 2 college students and one middle school and 3 people working in my house and dont have time to wait 3 hours for dry clothes. Do not recommend this product as a dryer for anyone.

I originally gave LG a poor product review regarding my LG fridge. The control panel, icemaker, and water dispenser stopped working. It got off to a rough start working with LG customer service. It took a couple of visits from the LG technician to figure out that the left door would have to be replaced. This was an expensive repair. I contacted LG and requested assistance with the cost of the repair. It took a while (about three weeks), but LG stepped up and bought the part and I paid the labor. My fridge is 4 years old and long out of warranty. Its not lost on me that LG didnt have to do anything. LG is the first appliance/electronics company that did anything for me out of warranty. I should also add that the LG technician was very professional and reliable. Overall, LG turn me around from frankly a pissed off customer to a loyal customer. LG will be first on my list next time Im in the market for appliances, televisions, etc. The only reason I didnt give LG a full five stars was it just took so long to get my fridge fixed and it took several phone calls to LG customer service before I found and agent who took and interest and went to bat for me. I think her name was Marsee. Im not sure about the spelling. One last thing, LG does not mark up their parts. I checked. If you have an issue with an LG product, make sure you use LG technicians. If you call and independent outfit, you can expect that they will (in some cases) mark up the parts double.

I have very very bad experience with LG Refrigerators since from last 3 months compressor broke 2 times and gas pipe leak issue, once lost my food 3 times and made my wood flooring spoiled with the water leakage.They are not willing to replace my food loss or neither replace my fridge with new one. I keep calling customer care and they are denying both of my requests. I am thinking of approaching consumer court now. This is totally not acceptable for new refrigerator of 3 years old. Thanks.

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

My 5 year old refrigerator suddenly stopped working. A technician came out the next day and determined the compressor had failed. I was shocked because compressors typically can last over 20 years. After doing some research I come to find out that this is a widespread problem with LG and possibly some other brands that use this Linear type compressor. LG knows about the problem, and continues selling this product. To make matters worse, they are or have been installing the same type compressor as a replacement which will likely fail again in a short time.LG - listen this is no picnic when you lose hundreds of dollars of food. I spent over $3,000 for what I was led to believe to be a top quality refrigerator. Though the compressor is under warranty, LG said the labor is not because its 5 years and a few weeks, are you kidding? I am not pleased to have to shell out $550 in labor on top of the cost of the lost food. If this is how you treat your customers, you can rest assure LG will not be my appliance brand of choice.

Pump was replaced two times on machine within 6 years of purchase. First time it was covered under warranty second time not. Agitator eats delicates even though it is front loader. Otherwise it has great features and has a sanitary wash mode and drum cleaner mode.

The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

I bought this LG 5-Burner Gas Stove about 4 years ago. The actual stove works great! But, unfortunately, LG really messed up when they designed the plastic knobs. Not only are they cheap and the inside of the knob breaks, they are very dangerous. If you keep the bottom stove open while you are cooking the plastic knobs melt. Whats even worse, is the knobs cost a minimum of $25 each to replace and the knobs havent even been upgraded to metal. I have other LG products and like them but, if they dont change the knobs, I will never buy an LG stove again.

We a LG front load machine WM3250HWA from Home Depot, washer didnt last 2 months and now were stuck with a brand new washer that does work! The washer locked and we couldnt get the door open and it was full of clothes and water. Home Depot wouldnt replace it cause it was a few days past 1 months and they couldnt fix it. I will never, ever buy an LG product.

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called customer no service. Dont make the same mistake and throw away good money on cheaply made appliances.

I bought this refrigerator 7/21/2014. One year later, approximately 3 days outside the warranty, we had the circuit board and fan system replaced under LG warranty, in 8/2015. Now again, 1 year later 8/2016, we have the same problem with the refrigerator. I called LG and they basically said its not their problem. This company does not stand behind their product. I could understand if it was a different problem but it is the same problem diagnosed by the same repairman who repaired the refrigerator in 2015, one year ago. This refrigerator is just 2 years old and cost 2300+ dollars. I will junk this piece of crap and buy another reliable brand. I will never buy LG again on any of my appliances. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS; CONSUMER BEWARE!!!

Received letter in May 2013 about recall of LG washer that I purchased about 18 months previously. Called the number listed and set up appointment for replacement of motherboard. That is when the problems started. There were numerous problems and it involved many calls to the company. Six months and eight technician visits later I finally got through to a company supervisor who agreed to replace the recalled machine. Delivered on November 27th, 2014. The very first time I used it the machine shut down completely while full of water. Put cycle on drain and spin and it solved that problem. In the following four months there have been a number of other problems including very low water fill, even for smaller loads. Extremely frustrating because I have to keep pressing the button for extra water and it only puts in a small amount. After the fourth press, it fills to the very top which is too much water. There is no happy medium. Also, there is a button for warm water but it always fills with cold water. As with all the other complaints I have read, there is also a balance problem with this machine. I have placed several calls to the supervisor I spoke with in November but they have been ignored. The machine that I had before the LG was a Maytag and I used it hard (we were a family of three children and three adults) and it went strong for 23 years. The only replacement on it was a belt. If my calls to the company are not returned, I intend to fill out a complaint with the BBB.

In less than two years the compressor failed. Waited six weeks for parts for replacement. Refrig failed again a year later. Repaired again. Now everything defrosted again and refrig at 50 degrees. This happened a week ago for two days then started functioning again. Today got up to defrosted freezer and refrig warming. On my way to refrig shop—not for LG!

Opened my refrigerator only to find the items on the top left hand shelf were warm. To my dismay, the cover over the lights was dropped down because the countersunk area for the screw keeping the cover in place was melted away. Not sure if this is a fire hazard so I removed the lights just in case. Not sure if anyone even reads this stuff so I will have to go out and purchase another refrigerator. It wont be another LG product.

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

I have owned my LG washer and dryer for about a year. Both have extraordinary capacity. Washed a full size down duvet without issue The washer adjusts water to load size and uses the least amount of water needed. I do not understand how it cleans perfectly using so little water. The dryer uses a cool setting for normal. Heavier fabrics come out damp and need an extra dry cycle to finish. Towels dry completely on the heavy duty cycle. Wrinkling is not a problem.

I bought an LG French door refrigerator November of 2014. Just before the end of the 1 year warranty the refrigerator started making noises. I didnt get around to calling LG until the beginning of December 2015. LG refused to help me unless I purchased an extended warranty for $250. I later called an appliance repairman and was told the noise was my compressor going out. After a year of service?! Are you kidding me?! I proceeded to call LG back to get the compressor replaced (which has a 10 year warranty), they once again wouldnt help me unless I purchased the extended warranty for $250. Really? You spend $3000 on a refrigerator and call for a repair under the warranty, after a year and half (at this point) and you have to spend more money to repair your piece of $3000 junk?! DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU!

We bought our 4 door LG refrigerator in 2015 when we remodeled our home. It is by far the worst appliance purchase we have ever made. Weve had the compressor fail and replaced early on, then the ice maker was replaced, then one of the glass doors cracked, and now the compressor has failed again. In both cases when the compressors failed, we have had to throw away the entire fridge full of food, which is very expensive for us. I understand that the technology in newer refrigerators may be more sensitive, and life expectancy may be less than what they used to be, but this has been an inexcusable experience with a very expensive appliance.

I bought an LG refrigerator in 2013 and the warranty for the compressor was 10 years. In 2017 it stopped working and we spent over $700 and 5 months trying to repair it. After 4 months of the repairs it stopped working again and LG wanted to charge again for repairs and never offered to replace the unit. The appliance was a piece of junk and LG was not willing to offer a viable solution. It was a waste of money, time and food! I will never buy another LG appliance again. Terrible service!

At Thanksgiving our LG refrigerator and freezer stopped working. We bought it new a few years ago and loved its design and size. It was a lot of money for us but we splurged. We called the company we bought it from and they told us to call LG service direct. We could not get any response when calling LG so just decided to get a tech to look at it. Took him a week to get back to us because of the holidays. He told us the sealed freon system was broken and the compressor was toast and he could not do the repair. He charged us for the visit and left. He said it would cost a lot of money to fix - So we tried to contact another service company to fix it. The only one we could find to work on our fridge is a couple of hours away and we have to take the refrigerator to them. It is very heavy and taking it down a flight of stairs is pretty scary and we really dont want to transport it. We called LG again trying to get a service tech to come out to our home to fix it but cant get through to anyone. At this point we are probably going to buy another brand as we have been without a fridge for weeks. If LG wants our business please answer your phones!

This washer is supposed to be water and electrically efficient. It is neither. It doesnt get the clothes clean, takes forever to run a load, not enough water but refills every time it is unbalanced (which is about 2 x/load). I have contacted LG. They just told me to check detergent and they were sorry I was unhappy. I went back to retail store. They contacted LG. A maintenance person was sent out but had to order a part. He has not returned because part has not come in after 3 weeks. I purchased this washer in June, 2014 and have disliked it ever since!

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

I thought a purchase price of $900 would give me a machine that would last like my previous washing machines, both 12 and 15 years. After six years, a pump went out costing $160. Within another month, a rotor went out, along with an outside basket. I was told that this would start at $500 parts and labor. My opinion at this point is until more money means a longer lasting machine. Buy something cheap and replace just as often. I will not buy another LG.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

Got my moneys worth, as had washer 8-9 years and finally was condemned. Washed 8-10 loads a day, everyday with 8-10 family members in living with us at anytime. We live out in the country and have moved 3 times in the 9 years making it hard on the machines, but they always gave great service.

We purchased the LSXS263265 refrigerator a year ago and it has already stopped working. First the freezer went and leaked all over the kitchen hardwood floor and then an hour later the fridge stopped cooling. Beyond disappointed in this brand. We bought this model due to the extra large capacity but unfortunately the product just did not last.

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

We had a 26yrs old Frigidaire 33w s/s fridge, changed to a LG model LRDCS2603S, stainless steel again, what a huge improvement, its deep and still 33 wide, so quite, so much room, cool white LED int. lights. Never a regret!

Came recommended by family member to begin with. We liked the fridge size the most. A lot of room for veggies and other daily things we eat. The brand itself received a lot of good marks when my wife research it online before making the purchase. Customer service has been outstanding with this fridge. We made a great choice. Has ice maker with cubes or crushed ice. Everything fresh and cold, space for eggs and produce. Able to hold milk in the door. Doors fit salad dressing and the smaller bottle that need to be refrigerated. Freezer a little small seems like hard to put larger items in the freezer one or maybe 2 larger meat items. Small drawer can hold vegetables and popsicle ice cream bars but its a little small.

I bought brand new DLGX5102W in 2011 (I had a Kenmore that was still working when I replaced it after over 20 years and that was a handy me down - and never had that repaired once but wanted the bigger capacity). Two years later in 2013...the power would turn on but drum wouldnt turn... Had that repaired, costs approx. 300.00 in total... Now the power turns off and the drum keeps going. And LG service dept stinks. They charge 100.00 just to come out to look at it, and then you have to pay for them to come back again to fix it. Doesnt anyone stand behind their product anymore? Oh, and the washer smells... When that breaks, I wont even try to repair it. Think I will cut my losses and buy a different brand, Kenmore.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

We bought a front load washing machine (LG) 2 years ago. I have written customer service to remedy the problem weve had (the SMELL), but they didnt tell me anything that I hadnt already tried. Every time I would do a load of laundry, my entire hallway would stink like rotten eggs. We finally discovered that there was a hose at the bottom of the unit, and learned we were supposed to drain it from time to time. Actually, I have to drain it EVERY TIME! Every time I empty the water from the hose (about 4 cups of water), it stinks like sulfur or eggs. If I dont drain it, that water just goes onto my next load of laundry that Im washing. Im so frustrated & want to give this thing back!!! Im tired of my laundry smelling bad when I use fabric softener AND dryer sheets!!!

My 2-door side by side refrigerator is only 4 years old. The inside back has hairline cracks all over it from top to bottom. The plastic handles and door shelves are all broken and duct taped. I called and text them and all they say is how I can purchase new ones. That will never happen. I will never purchase LG again. Its not like my husband and myself ever abused it and we are the only 2 people that have ever touched it.

After 2 years $1200 washer drum literally fell apart by the main nut coming off. LG has a lifetime warranty on the drum but they will not honor their warranty. You have to spend a minimum of $200 for LG to fix it. The repairman said its common with LG washers and they are only instructed to tighten the nut as hard as they can. They dont even put Loctite on the nut to prevent it. LG customer support is absolutely horrible. I even spoke to the executive office in Alabama and the guy didnt even know about their warranty and told me it doesnt exist until I had him look it up. Then he was really short with me on the phone and told me to have a good day and hung up. LG has JUNK washers, JUNK warranty, and is a JUNK company. Spend your money elsewhere!

Our LG washing machine is not working. Dryer motor or front cover, damaged.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

I chose LG because of the price and the amount of shelves options for water and ice dispensing and more. Also I think the salesperson did an awesome job at telling the features on the fridge. I dislike the amount of money it adds onto my bill at the end of the month though. Also I do not like how the steel on the fridge is super easy to scratch. But I like the amount of ice dispenser options it has including cubed crushed and some others. In addition I like the taste of the water because of its awesome filtration system.

I bought this refrigerator three years ago when I bought my new house. However, this refrigerator has broke down about every 6 to 8 months. I had a warranty with Lowe’s for the first two years which covered it. Now that is expired. LG tells me I have a 10-year warranty and they’re going to fix it now it’s broke again. But I would never ever ever ever buy an LG again.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

I purchased a new LG top load washer from Home Depot 2 years ago and it has been a nightmare ever since. It cost $899 and I thought it was going to last at least 10 years, my other machine lasted 20 years. The unbalanced code happens on every wash, even with a few pieces of clothes in the machine, each load takes over 1 hour, even the quick load cycle of 35 mins, what is wrong with that picture??? LG service is of no assistance at all and does not know as much as the average consumer!!!Repairman says and I quote: give the machine to me and I can dispose of it for you, WHAT??? I promise one thing I will never, ever purchase any product from LG in my life. I now have to junk a 2 year old LG machine and get a $300 machine. So thanks to LG: add 899+300=$1199, for ONE washing machine that works! I feel so bad for all of us owning THESE PRODUCTS. Someone should be contacting us ASAP to take these LG machines back and give us a FULL REFUND to get a washing machine of our choice, THAT WORKS!

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

Purchased LFC24786ST from Lowes. Lowes staff was very good but LG customer service was terrible. The fridge compressor emits a high frequency noise that is horrible. LG denies they have ever had any problems with this. The delivery company who brought the replacement model told us he just replaced the same fridge for another customer because of the same problem. I will not purchase another LG product and recommend others go to another brand with another compressor.

Front loader LG washer has worked very well over the several years we have owned it. No service calls have been made towards it and it survived two moves. Plus this mold concern I keep hearing about hasnt been a problem for me. I leave the door open and clean the seal around it often.

I would give this product 0 stars if that were an option. I purchased this appliance 4 years ago and while it looks great, it has been nothing but trouble. We first had an issue about 2 years after purchase - it stopped cooling in the freezer. We lost quite a bit of food but the repair was covered by the warranty. Now 2 years later, the same thing has happened except now it is both the freezer and refrigerator that will not cool. I have lost hundreds of dollars in food and have to take time off from work to wait for the repairman. And to top it off, LG customer service is terrible. I spent nearly an hour on the phone scheduling an appointment, only to have them reschedule for a day later. I am furious. After doing some research, I see that there is a class action suit against LG for just this problem - issues with their compressors. Unfortunately for me, the suit is in California and Im in NY or I would jump on that.

The good part about LG is that they do try to present a customer service initiative to folks who post on social media. Sadly, it is a hollow effort. As anyone can read on this site, the response is either a really poor AI or worse, a person who types the same thing. Buying a $2,000+ refrigerator that makes excessive noise is unarguably a significant issue. LG claims this noise is normal, and I dispute that. Compressor noise that can be heard in other rooms is not normal.While LG did send a technician out to assess this issue, that was inconclusive, and the best LG can offer is to send another one out. But if the noise - the worst Ive experienced with any refrigerator for decades - is considered normal, why bother. When buying an LG refrigerator, be sure to buy the retailers extended warranty that allows a return after 3 (or whatever) attempts to repair.

I chose to purchase an LG refrigerator over other brands because this brand had what I was looking for at the time. LG has met my expectations. I would still consider purchasing an LG brand, but I would consider getting a different style. The features that I like most about the refrigerator is that it has a built in freezer, as well as an ice dispenser and water dispenser. I like to be able to have my fridge produce ice rather than going to buy ice or having to make it with a tray. The features that I dislike about the refrigerator is that after a while, the freezer component becomes very noisy when you open it. Another feature that I dislike would be that the ice dispenser becomes very frozen and the ice gets stuck together and I have to break off the ice pieces individually.

No stars - I would never by an LG product again. My wife has cancer and it took them 4 months to get one part - once it came in 5 repair men called it unfixable. This was a 2009 high end fridge that has us running to the garage in sub zero temps to use a 20 year old Kenmore. Worst experience ever.

We have both a front load washer and dryer (Model WM0642H). Ive been reading the letters being sent for over an hour. I wish I had known about this site before I purchased any LG anything! The pump went out on our washer last fall. At that time, it was under the extended warranty. The tech came out and diagnosed the problem and ordered the part. In the meantime, we were going to the laundromat, at a cost of about $60 each time. I called the repair company after a week. They were still waiting for approval from the pump/repair - another $60 trip to the laundromat. I called after another week - still waiting, another $60 out the door. Finally, I called HHGregg for help. They contacted LG and finally got the ball rolling. Now, about 6-7 months later, the pump is gone again. How much money and how many trips to the laundromat will it take this time? My husband says he will just fix it himself this time, but you can get no help from LG. They will not give a customer the schematic.After reading all these letters, and from our experiences, we will never give another dollar to LG. Their products are not cheap dollar wise, but certainly are cheaply made. We are looking at refrigerators and were considering an LG. That will not happen! I cant believe I fell for the hype. LG appliances are rated among the best. Makes you wonder just how they got those ratings. It does not appear they were from actual customers!

We bought our LG Smart Inverter fridge last year. When we were shopping, we were looking for a spacious freezer and of all fridge weve seen, its layout stood out. The height and the depth (the z-axis) is greater than others. We could stuff a lot of meat, ice cream, ice inside and since last year, we have never filled it up to its full capacity even though weve hosted large parties in our house. It also have compartments inside that are intuitively placed, not just placed there for the heck of it. My favorite is the chiller, its spacious and it can semi-freeze meat, hotdogs, chorizo, making it still fresh.We have not had any problems with the fridge. Hope we dont have to use its 10-year warranty. The only downsides with the fridge is that the egg tray can only accommodate 8 eggs and even though the doors are closed, somehow, insects are able to creep inside. I dont know how they can get inside to both the freezer and the lower compartment. I constantly remove dead insects inside. So far, fridge is performing as expected.

Purchased a LG stove that I thought was nice. All knobs broke, company sent me others and they broke, no children playing with stove, just cheap plastic knobs, top grates a redlicious to clean and dont even come clean as also the hole top of the stove under the grates. Owned many stoves and own rental houses also and will never buy a LG product again. Customer service told me how to clean everything and it dont work. My cheap basement GE stove cleans and works much better and we use it more. Model number lrg30357st.

LG Tromm Washing Machine (Model WM2455H) - I constantly get some sort of sludge from this machine on my clothes even though I regularly clean the filter out at the bottom of the machine. The machine always smells like sewer water and/ or moldy. It has been this way for the entire 6 years I have owned the machine. I have never experienced this with any other machine. I hate it!

I loved that refrigerator, it kept everything cold as needed. It had very good storage space and sturdy shelves. Thank you, LG for the fantastic customer service, I was impressed. My refrigerator was delivered on time and in amazingly great shape for a very low price. The LG refrigerator was actually a pretty great refrigerator, I didnt like that it quit on me lol. Im thinking about buying another LG refrigerator. I loved my LG refrigerator. It worked better than I thought it would. Very easy to use. It was also very easy to keep clean and tidy.

I purchased a washer in January 2013. It started giving a UE signal and delaying the cycles. No matter the size of the load, it kept doing this. It was serviced on April 9th, 2013. It worked fine for several weeks. By June it started the same problem described above. I attempted to make a service appointment online and it keeps saying there is no service for my area!!! I chatted online with an agent and this person (Gus). He asked me for all the information and also stated there was no service for my area and that he would talk to a supervisor to call me. This has not happened (7/18/13). On Monday 7/22, I called LG and the person (Richard) told me that all I had to do was to rearrange the clothes I was washing. I told him that was not a solution and I wanted it to be replaced or money refunded. There was a lot of discussion and then he told me that a repair person (who I need to call instead of them) would charge me for the service, which I refuse to do since this is a new appliance. I went to the store I bought the washer from (HHGregg) and the store manager called LG and there was no solution to the problem. I am not willing to keep this washer giving me such hard times!!

I purchased an LG refrigerator From Lowe’s on September 13, 2017. I even purchased the extended warranty. With that said I am unable to get ANY assistance!! My refrigerator broke, for the second time, on June 27, 2019. I was instructed to call the service contractor per my warranty. They sent a repair person out BUT for the compressor to be repaired, I would have to wait 4 weeks... No offer of sending me a replacement to use only rent something and you will be reimbursed. I sent a letter to the local LG rep for guidance and support but he never responded. Long story short, the repair person came yesterday and said “I did the best I could but they need to replace your refrigerator!” He said it would take a couple of hours to cool but it never did. I am beyond unhappy! To make matters worse I called the 24 hour customer service number and they hung up and I have not been able to get through again. Invoice # **. Store # 0532. Model # LMXC23796S. Warranty # **. THIS HAS BEEN A NIGHTMARE!!! I paid over $3000 for a product that does not work and I am unable to get assistance!

My LG dryers drum broke after 5 years of use. The welded seam had broken causing the famous thump that LG is so well known for and wont support. I suggest none buy LG products so that they learn then customer support of bad practices in manufacturing is resolved and they service their customers complaints. Their customer support is full of words but will not resolve the claims against them. DO NOT BUY LG PRODUCTS.

While we were away our LG refrigerator, LMXS30776D/02 model, compressor quit working. We lost all our food in freezer and refrigerator compartments. Our home and refrigerator has a horrific smell, I havent been able to neutralize. (Baking soda, vanilla, and coffee beans.) A technician came to our home a few days later and was not able to repair the refrigerator. Since LG knew it had an ongoing problem with the compressor, it was discontinued. Technician from LG had to order a universal compressor. Once the part is installed, he then needs to check for leaks since coils may be corroded. We have been buying ice everyday for our cooler and can only buy enough for for the day. Inconvenience. Sad we replaced all our appliances 3 years ago for LG. Poor reliability and service for an appliance costing $2800. I am very concerned about another failure in the universal compressor after reading the previous reviews. LG had a poor response and was not acting in good faith to loyal customers. This is a major investment for families, not to be taken lightly.

Purchased over 3 years ago. Just like everyone else I now have a $4000 dollar broken fridge!!! Will not cool, I lost hundreds of dollars of food. LG what is your solution? Now Im waiting for a call from a technician, and if it goes anything like my LG dishwasher (that broke 3 times) Id better be prepared for a long process.

Updated on 07/25/2019: I thought I would be coming back here to change my rating. An LG rep contacted me in private conversation on this site after I posted my original review. He promised in writing (sent the transcript to LGs repair website) to fix the problem with no charge. I spent hours of submitting the required pictures, information, and the transcript of the conversation. The rep who spoke with me and reviewed the conversation said that since I was promised a courtesy repair and since I submitted the proof, that an LG rep would be contacting me by phone within the next two days. Instead, I just received an email in my junk mail that THEY COULD NOT APPROVE THE REPAIR. So, my original review stands at one star. It should be lower because they did not follow through on their promise. On my original review, it states Resolution in Progress. SADLY, THEY HAVE NO INTENTION ON RESOLVING THIS. It would have been better for them to turn me down OR NOT OFFER in the first place than promise the courtesy repair and renege. I DIDNT ASK THEM TO FIX IT, I was just writing a review on their product. They offered to fix it. Never again will I buy and LG product. And I will discourage all my friends and acquaintances against it. Dont buy anything LG--there are so many other better brands out there with real customer service!Original review: We purchased an LG refrigerator and almost immediately the covering on the control panel started peeling. Its my fault that I didnt take care of it right away, but it was only cosmetic. At the time, we were in the middle of a military move and had many other things that needed attention. The fridge is only 6 years old, but now the peeling has almost reached the fonts that tell you what your choices are. As it peels, it turns black underneath so once it reaches the wording, we wont be able to read the available choices.The customer service rep says it will be $125.00 to send someone out and they do not sell the required part to customers. Only a technician can bring the part. Cheap product- wont buy again.

We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before its going to need a repair call and expense for me.We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65 LG TVs and an LG washer in our house. Doesnt matter how long we have been a customer, LG is making this difficult.

A few months ago I purchased an LG dryer model DLE1101W with automatic sensors. However, every time I start a sensing cycle it stops after few minutes. I use mainly small loads. When I called the company they said it is because in small loads the sensor is not being able to detect and therefore shuts down the cycle. When I purchased the unit nowhere did it say that the sensing happens only when using big loads or else I would not have paid more for unit with sensing capability.

I purchased the LG Smart Drum top-loading washing machine a few years ago. The clothes come out very wrinkled. I now put almost all my laundry in the dryer; it helps remove the severe wrinkling. I used to just hang clothes up after washing them. Now it takes more energy: my own, and the electricity. I just finished ironing a top which I have had for well over a decade, used to just remove it, nice and clean, from my beloved Kenmore front loader, and hang it up. This was the case with all my clothes. I purchased my machine at The Brick, had to leave the country for a few months, and when I returned it was too late to have the unit replaced. Cant really fault The Brick, but they should know these machines are not-so-great. I have read the other reviews on this site, and my experience is not as truly awful as many others. But I will stay well away from LG in the future, and do more homework before purchasing.

We recently went through 4 months of renovations. What a nightmare and the contractor is not coming back to do the final touchups. We had our kitchen completely gutted and when it came to appliances we purchased and LG range and fridge. Both are working just fine. It takes a bit of getting used to when going from appliances from the 70s and 80s to new. We have had no problems with the fridge but then we have only been using it for a couple of months. The stove works fine. I thought getting a new stove would mean that I would wait a shorter time for a pot of water to boil but no. We are having a problem with the smell of gas every time we use the range. Whether it be the oven or burners, we smell gas. There is conflicting information on the internet as to whether this is normal. We shouldnt be able to smell gas in other rooms other than the kitchen but we do when we use the range. The other issue which is major is the knobs for turning on the burners. This is a complete safety hazard and how this design passed any safety inspections before selling to the public is beyond me. I have singed my long hair twice, once reaching into a cupboard near the stove and another cleaning by the stove just because I barely leaned against the range. The knobs turn by barely brushing up against them and instantly the burner is on before you can get out of the way. If my children were still small I would not keep this stove. It is a accident just waiting to happen. I find this design terribly irresponsible for a company to have and this range should be recalled. I also find the venting of the oven across the cook top not the best design also. When I use the oven and the burners at the same time too much heat is being created and at one time our range hood fan went off on its own and didnt shut off until the heat had dissipated. At the same time the oven vent causes the pots on the stove to heat up even more than from being on the burners and the handles can not be handled unless using a pot holder. It bakes well. We find we use the convection more because on bake food isnt crisping up as much as we would like. I guess thats the difference between electric heat and gas. Companies need to stand by their products better. Our old fridge of 25 years is still going on strong and has been relegated to the car port as an overflow fridge. I am certain that these new appliances of today would never last that long. If the new LG fridge goes we might have to bring the old one back inside. Oh and our 2 year old Samsung T.V. just completely died. What quality!!!

I spent $2000 on this front loading brand new LG wash machine. I bought this machine in July 2016 - delivered in September 2016 - power stopped in February. LG sent Precision Television (took a month) with a new brain. They put the new brain in - guess what - worked for about a week. No power again. I had electrician come out - nothing wrong with my power. Called LG again - sent me to Appliance Doctor. They do not call back. Had to write to LG again and complain. I wish for a Samsung like I had before. These people need to give me my money back.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

Purchased a freezer on the bottom, French door on top refrigerator that ran for six months. When I called LG to repair, I was told originally that I was not in their repair area (A&E). After much discussion, they decided to send someone out (from Sears, not A&E) and my earliest appointment was three weeks away. I had to rent a refrigerator. When they called to say they would be there after lunch, I made the wrong assumption that it would be at least 12:30 to 1:00 pm. Wrong, they got there at 12:15, I did not get there until 12:30 after leaving work. I was not aware that 12:15 was considered after lunch. They would not come back and now I had to wait another three weeks for someone. Again they will not tell me what time they will arrive, just between 8 and 5, even though I requested an afternoon appointment rather than take off all day from work. Very unsatisfied with the service of the refrigerator and the service of their outside repair contractor. If parts have to be ordered, it will be additional time on top of the six weeks I have already waited.

Purchased a LG French Door Refrigerator less than 2 years ago. Started to notice freezer was not keeping things frozen. Call LG, do the diagnostic where you hold the phone up to the appliance (crazy and doubt it works). They agree to send a tech. Wait a week to get on the schedule. Tech from Mr. Appliance comes out and says compressor, coil and evaporator are bad. We need to turn it off and wait for parts. Parts take another 2 weeks. Tech was here today and replaced all three parts. It took him 3 hours. When he went to start it up, no go. Turns out the heater in the evaporator is bad and blew out the main board. So now both need to be replace. Spent an hour on the phone with LG. First level is outsourced overseas and customer service reps do not speak good English. They follow a script. Begged to talk to a supervisor. Waited 30 minutes for supervisor to take the call. Spoke to Neil and Willie and they did nothing. Told us they couldnt escalate higher. As long as they deem the appliance repairable we have to wait for the new parts to be delivered and then schedule another tech visit by Mr. Appliance. Absolutely NO customer service. They could care less that we have been without a refrigerator for over 3 weeks, 2 days from Thanksgiving. Its very disappointing to hear them say Life is Good and we dont want you to be inconvenienced while on hold. And then when you speak to someone, you get zero assistance or customer service. We will NEVER buy another LG product. We bought a lemon which I get sometimes happens. But the reason we wont buy from LG again is their complete lack of customer service. Totally disappointed in how we were treated.

I have an LG top loader WT5270CW. Not having other review problems like leaking or vibration BUT washed clothes, have a heavy white residue visible on black or dark clothes. Not sure about lighter clothes. Residue is probably there too but not as noticeable. Recommendations say wash dark clothes in cold water but I have tried everything. Warm, adding additional rinse, Woolite for darks detergent. Very frustrating.

Bought a $2600 LG refrigerator 3 years ago. It no longer cools and has ruined the contents twice. First repairman refused to do any warranty work for LG. Second repairman said that parts are covered under the warranty, but labor will be $390 - $450. THIS IS THE BIGGEST PIECE OF JUNK THAT IVE EVER PURCHASED. I wished that there was a Lemon Law for refrigerators. Both repairmen said to stay away from LG refrigerators. Not only are they a piece of junk, but you cant get parts in a timely manner. It appears, from reading the reviews, that this is a common problem with LG refrigerators and it looks like the compressors go bad frequently. Im switching to Magic Chef or other Whirlpool brand. I hate to throw away a three year old, $2600, refrigerator, but Ill never trust this or any other LG product again. No wonder LG doesnt participate in this website. My Advice: DO NOT BUY AN LG REFRIGERATOR UNDER ANY CIRCUMSTANCE!!!

I paid $900 for a top loading LG washer. Within the first 6 months the main board failed and had to be replaced. It took LG A MONTH TO FIX IT. It continued to require service and the repair company that LG uses is in no hurry to help. One service call was only a repair guy taking a picture of the model number. THATS IT. THATS ALL HE DID. They already had the model number anyway before coming to my house so this was a waste of my time, which I had to miss work for. This machine is total junk. Nothing works on it and the Energy efficient claim is a lie. It will double your electric and water bill.

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

My dishes are squeaky clean!!! Extremely quiet dishwasher with many options. Cycle can run just over 3 hours, but I finally got it set to run just over 2 hours. Dont know how I did it though. Holds a large capacity of items. Adjustable height upper shelf. I highly recommend this LG dishwasher!!!