Purchased a Whirlpool Cabrio washing machine from Sears in August 2010. Last week, while my wife was washing clothes, we smelled smoke and the washing machine stopped working in mid cycle. Called Sears repair and came out Saturday 10/10/2015 to inspect the machine. When the repairman checked the codes he determined there was a problem with the motor. When he lifted the machine up the capacitor fell out in 2 pieces. It had blown apart and the motor had burned up. The estimated repair bill was $480.00. Needless to say we did not repair the machine. We will never buy another Whirlpool product or any other product that they manufacture under a different name.

After purchasing three gold series kitchen appliances in 2013 two months after purchase refrigerator failed. Whirlpool did not have a fix at the time. Told me I had to wait two months for a part to be engineered and then service to be scheduled which is not acceptable. They would not take back the refrigerator and give me a different model so I had to press Lowes to accept it back and they did give me a refund. I then had to purchase a different brand refrigerator which now I dont have a matching set in my kitchen.Then the dishwasher became part of class action lawsuit and now my gold series gas range is obviously damaged too. The control had the plastic panel is bubbling and it is split. Again after talking with Whirlpool customer service they refused to help with this at all claiming this is a cosmetic issue and it wouldve only been covered for 30 days from date of purchase. This gas range also has an aqua lift self-cleaning feature which does absolutely nothing. It does not clean the stove. You have to go into it and clean it the old-fashioned way with chemicals, gloves, mask and a scrub brush. These products are absolute junk and the customer support is non-existent. Do not buy Whirlpool products.

Whirlpool Refrigerator Freezer WRF560SEYB01. Purchased the Whirlpool Refrigerator Freezer in 2012 at Sears. Ran okay for 2 years. Bottom freezer door came off the track. Called Sears. Sent out repairman for $200 to replace the door. He did not check the ice buildup on back of freezer. Next problem, severe ice buildup, loud noise. Used hair dryer to melt ice and took the blower fan out of freezer. Solid ice on all the blowing fans and found a chunk of solid ice. Freezer no longer made the noise until the ice built up again. Now, it continues to build up and we have to use the hair dryer every two weeks. A refrigerator should last at least 10 years. This model doesnt even warrant a rating of any kind.

We had purchased an 80-gallon hot water heater less than five years ago. The tank started leaking, so the whole hot water heater had to be replaced. The previous unit we had was at least 10 years old, if not more. We are extremely displeased with the quality, and very upset with having to outlay such a large amount of money within five short years. Whirlpool has certainly not earned our trust in their workmanship.

I purchased this set in November 2013, it is now October 2014. I made the same mistake as many others have made (according to the reviews that I have read on this site). Because I have owned Whirlpool brand appliances before - including washers/dryers - I assumed this new HE machine set would be every bit as good + quality. Unfortunately, I did not do my homework!Everyone is right - this Cabrio HE washer/dryer combo is nothing more than expensive JUNK!. My complaints are all the same as everyone elses: the clothes do not get clean, soap residue remains on clothes, the clothes even have parts of the articles come out of the wash cycle dry not even having had the water touch the articles in areas! The dryer has been repaired once already for a dryer sensor problem & overheating, now both the washer & dryer are making some ridiculous hum-drum noises! Even with the extended warranty that I purchased, I can see the loop holes built into it; theyve got me over a barrel with the nonsense mumble-jumble tactics of having to qualify for adequate service repairs for replacement of parts (3x on each machine) they cant find, before even attempting to negotiate a buyout that will never happen. Never again, Whirlpool anything!!!

My contractor purchased a Whirlpool NU50T61-403 water heater at Lowes. After several months the gas valve stopped working. Whirlpool sent a replacement gas valve which stopped working after a month. When I complained they offered to send another replacement, which I declined. They also offered to have it repaired by 2 firms which were very poorly rated on Yelp. Whirlpool stubbornly refused any other remedy. As I needed to resolve this right away because tenants were depending on having hot water. I replaced it with another hot water heater. In summary I wasted $570 for 9 months of use.

Had washer less than 1 year and washer stopped and was flashing code F 51. Called Whirlpool and they sent a repair person. He worked on it and didnt fix problem. Called Whirlpool back. They had to order parts. Repairman came back - replaced parts. Now not 6 months later same thing happening. Whirlpool said we have to pay for labor to repair again. We went online after this happened the first time and saw where others had same problem - this washer should be recalled. The repairman said this part was corroding. This should not be happening on a new washer. We will never buy another Whirlpool product again!!!! Im concerned that it will keep repeating over and over and we paid 700+ for this washer not 1 1/2 ago. My last washer lasted 15 years!!! Wasnt a Whirlpool!!!

We bought a Whirlpool dishwasher when we learned that my daughter and two children would be living with us for an extended time. We bought it a couple of months before they came. During that time I used it maybe four or five times as there are only two of us and didnt need to use it. Since they arrived in early June, the dishwasher malfunctioned almost immediately. Talking with their representative was useless and frustrating. The only words she seemed to know were circuit breaker. That is where the conversation started and ended despite my assurances that it had nothing to do with a circuit breaker. We wrangled round and round to no avail. This company used to be an American standard. Now it is a class A maker of junk.

I purchased this range 7 2013. I was a snowbird at the time so after November I went south. Upon returning my top oven when lit had a gas smell. It took three weeks to get someone out and was told it was the igniter and would cost 350.00 to fix. I then called dte gas for them come out as I have full house warranty. Since then five calls a new igniter and a new board just put in two weeks ago the board doesnt work. This unit has been discontinued. I would like to know why. And if there is a class action suit against. Whirlpool. Co.

We bought a dishwasher, stove and refrigerator last month. Dishwasher and stove work great, however the refrigerator is junk! The freezer part works great, but the refrigerator doesnt cool at all. The first time he was here the repair man said the seal on the door was bad and he glued it. He told us to not open the door for 48 hours then everything would be fine. IT WASNT. A week and a half later he came back. He looked inside, scratched his head and told us, “This model should have the “deluxe” fan and I dont think it does!” Said he would be back in 6 days with the fan and well “see if that fixes it”.I called Whirlpool service waited on hold for an hour before getting cut off. Called back waited 35 more minutes but actually got to speak to someone. The big solution... They offered me a 6 month extended warranty!!! Ive lost an entire refrigerator full of food. Missed two days of work and am going to miss another when he brings the “deluxe” fan. Also been eating out all month and probably spent $100 buying ice. IE... MOST EXPENSIVE REFRIGERATOR EVER!!!

The refrigerator is 7 years old and I have already replace parts. The appliance is not made as well as they were made in the past. The inside of the Whirlpool refrigerator is small. The design of putting the soda can dispenser on the door was not a good one. Due to the weight of of the soda in the dispenser is breaking the hinge on the right door or the french door. The rubber gasket is shredding as well.

Two years ago, I bought two Whirlpool Water Heaters. Like the others who have posted, after one year the first one went out. Last night the second one went out. I just wish that I had read the prior reviews before I bought these replacement water heaters. I also had to navigate a very unfriendly customer experience, first with Whirlpool and then the manufacturer. After that I had to wait a week to get a repair person out only to have to order the part and then be asked to pay for it and the express shipping. Totally amazing! I have decided to buy new water heaters next quarter because I just cannot put up with either the aggravation or the expense of constant repairs. I will returning these two water heaters to Lowes, where they were purchased. Perhaps if enough of us return them, Lowes will decide its not worth damaging their brand to sell a known inferior product. When this many people complain about a product and they all have the same experience its a lack of quality, plain and simple. And I would think that Lowes would not want to go on supporting a known inferior product when even Whirlpool is lukewarm in their response to our complaints.

I waited years to buy this machine. I hate it!!! I agree with the other bad reviews. It destroys clothes. There is barely enough water in it to cover the bottom of the machine much less the laundry. Even deep water is a joke. It does not clean. I put it on the hottest water temp and I can put my hand in there and it is barely warm (it is not my hot water heater). My lightweight comforters come out all tacky and grungy in the middle. The softener dispenser (I use vinegar) dumps in the laundry (no it is not over full) (no I do not slam it shut). I can not let anything soak because the machine will drain after a few minutes and all my detergent, scent crystals etc. are all wasted. I feel like I have to take a survey and complete a questionnaire every time I do laundry. Can someone tell me how to put a comforter in there and leave that little middle eye open? They say the water saver is government regulated? Yup I need the government to do my laundry... I believe in saving water. I have a water saver toilet, shower, faucets. However I can not clean dirty jeans in a gallon of water. My clothes do not even get wet. How does whirlpool get away with advertising this machine can do king size comforter? The gentle cycle will tear apart anything I might put in there because there is no water and that blooming thing just twist and turns so it tears anything delicate. This is the 21st century. I think I should not have to babysit my washing machine. Why should I have to readjust everything in hopes it might be almost clean??? Place this here and that there, wipe the lint out before doing dark laundry. This machine belongs in the dark ages. It is so complicated yet it achieves nothing. A big rip off. I so tired of crying over this purchase. I hate this machine!!!

We purchased our Whirlpool Water Heater about 2 years ago. Three weeks after we bought it, it stopped working; the pilot light would not light. They sent a tech out to replace the thermostat and the thermocouple. Now, it has stopped working again. My husband and I have spent nearly 20 hours on the phone with the WP customer service girls and replaced nearly every part but the tank it self. We have not had hot water for over a week and are at wits end! My husband finally got them to authorize us to get a new water heater from Lowes after they told him there was nothing else they could do to help us. Ive read pages and pages of complaints from other people having this same problem. Why do they put you through all the torture if they know its not going to work? Its very frustrating! We are almost to a point of ripping out all the gas lines and going electric! Will the new one we picked up today have the same problems? Only time will tell!

My washer is a top load, energy and water efficient model. I am amazed at how little water it uses and how well it cleans. I do have two issues, the capacity looks huge but it will not take a queen size and double sheet set in the same load. It unbalances and then cant seem to get going again. The other issue is that you cant pause the wash and adjust things, you have to cancel and start over.

The control panel is difficult to use. It’s much too easy to switch power from the top oven to the bottom oven without knowing it. In addition, the plastic cover over the control panel makes it difficult to use especially if your fingers have flour or oil on them. It would be much easier and more accurate if knobs were used to control the all the functions instead of a electronic screen. Also, the clock has never operated accurately. Always runs fast. Temperature of the ovens is pretty accurate. However, it does take a long time to reach chosen temperature. Both ovens are large and able to handle an 18 inch round pizza dish. Other than the control panel, I’m pleased with both the gas stove top and both electric ovens.

I have a Whirlpool cabrio washer (Model: wtw6300 Serial Number: CT3573525) and I am very disappointed with it. The spin cycle is the worst--sounds like a jet engine and gives me the UL error message of unbalance load. The machine was purchased in 2007 but was kept indoors. At the beginning, I didnt care because I had warranty with BrandsMart. I had to call at least four times. But now, I bought the automatic control and it didnt work. For two days, I was trying to balance this machine but it is impossible since the beginning.I contacted customer service and they advised me to contact the repair service in my area to get a diagnostic analysis of the issue. Hello! I already know what the problem is after reading all these reviews! I cannot tell you how pissed off I am. I will never purchase anything Whirlpool. Two of the gas burners of my Whirlpool kitchen, after two years of use, are no longer working. I will definitely contact BBB as soon as possible. Come on, fellow complainants, let us continue to fight to get a possible recall soon! We all have the same problem because this is a manufacturing defect!

54 weeks ago, I purchased a Whirlpool Duet Washer & Dryer. The first time I used the washer, it flooded my laundry room. After some grief, it was replaced with a second Duet washer some 53.5 weeks ago. Yesterday, that washer, 10 days past the 1-year warranty, failed. It gives error messages F06/E01 and wont complete a cycle. Calls to Whirlpool resulted in a refusal to acknowledge any product responsibility (out of warranty) but offers of extending the warranty for the cost of repair. I will never buy another Whirlpool product and will actively encourage any other consumer to shop elsewhere.

It is in the mid-range of cost and functions. For a mid-range dishwasher, it has many options, sometimes too many. It does not have rinse and hold. I think its cycles run too long; not always energy efficient (i.e. the simplest one uses the most energy).

The repair technician just left telling us that our Whirlpool Cabrio washing machine is fine. It is a little over a year old, makes LOUD noises as it runs, doesnt get the clothes clean and often doesnt even get them wet. The clothing sits above the water and comes out with pet hair, soap and dry spots. We use it the way the manual directs but it seems to be a totally defective machine. We sure wouldnt sell it to anyone nor give it away to some poor unsuspecting soul. Guess it needs to go to the dump. Shame on you Whirlpool for taking advantage of so many of us.

I purchased my Whirlpool Duet in 2007. I have since paid more than what the washer costs in repairs. Now, the metal that braces the basket has corroded and fallen apart. Ive read that this has happened to many people and since then the company has changed the part. However, they are unwilling to send a new part to me. I will never buy a whirlpool appliance again.

Washer, barely 6 months old, purchased at Lowes. While my washer cleans and I am happy with it, my washer started making loud noises during the spin cycle. I called Lowes warranty service approx 9/26/13; tech scheduled for 10/8, over a week later. Diagnosis: stripped bearings; total bearings and all tub components must be replaced. Parts ordered to be delivered to my door. Cost of washer: approx $800. Cost of parts: over $1600. Washer cannot be replaced until they have attempted to fix it at least 3 times. Repairman returns on 10/18 to repair. Oops, large plastic tub component shipped broken from manufacturer. Reorder parts for repair on 10/29. Finally a repair BUT A&E left the large tub part saying they had no room to take the part. So now Lowes is trying to arrange to dispose of the huge part sitting in my home. I live in a condo so the part cannot be disposed of in our facility. This has been a nightmare to fix and while customer service was cordial, they were totally unable to provide what is considered excellent customer service. So whose fault is it? I have missed several hours of work to try to get this taken care of. I spent money visiting a laundromat for over a month. I am the customer and guess what that means? Nothing! Now my concern is getting that large part out of my home and whether to buy an extended warranty OR just throw it out if it breaks. Very dissatisfied customer! And no the warranty for this major part overhaul is not a year from installation..... my warranty still starts the day of purchase. Are you serious? My advice: ask your friends about their appliances & esp service if they received it.

This Whirlpool refrigerator/freezer Model W10314956B was purchased from Lowes on June 29, 2012. Recently noticed rust appearing under ice/water dispenser tray. Requested warranty service, but was told the problem was considered DUE TO WEAR & TEAR! TOTAL COP-OUT! There are NO MOVING PARTS in this area; how can there be WEAR and TEAR? To my mind, this can only be charged as SHODDY MANUFACTURING or INADEQUATE QUALITY CONTROL by the manufacturer.This appliance is only 6 1/2 years old! Consumers expect refrigerators to last much longer than that. The only possible cause for this problem is as stated above: poor quality control by the manufacturing plant, and I completely discount being told the problem was due to WEAR and TEAR! I will think long and hard before I ever even CONSIDER purchasing another Whirlpool product, and maybe YOU SHOULD TOO!One issue that keeps gnawing at me is HOW, since this is supposed to be a STAINLESS STEEL refrigerator, can it rust? The best answer I found on Google was that its likely due to insufficient chromium in the mixture of metals used to make stainless steel. To me this continues to point to shoddy workmanship at the manufacturing plant. I have pictures of the problem, but for some reason Im unable to copy them to this complaint. Probably because Whirlpool is afraid of pictures that confirm their shoddy craftsmanship!

I purchased a Whirlpool 50 gallon gas hot water heater 3 years ago. I have 3 daughters all in school age. When my old one finally quit due to tank failure and out of warranty, I went to Lowes and bought a 6 year warranty hot water heater costing around $600. Now I figured you get what you pay for RIGHT! WRONG! So about 2 years ago the pilot light started to just go out on occasion, a bit of an inconvenience but there was no default code warning me of any other issues. So typically we just relight it. I called Whirlpool to get help with this issue, but they wanted me to pay for a technician to diagnose the problem. Um isnt that what the warranty is for? I said dont bother. Im not paying $150 for someone to tell me what I already know. Ill just keep relighting it myself. So finally the pilot light goes out for the 100th time but this time I go to reignite it and BOOM! It sounded like a twelve gauge shot gun going off in my face! Then it flutters flames into the chimney of the hot water heater. Scared the crap out of me at first. But it finally stopped and run fine. Well Im laying in bed a few nights later and woke up to a loud thumping noise, I go down stairs and it stops. The following day Im in the kitchen and THUMP THUMP THUMP BURP BURP BURP. Run over to the hot water heater closet and theres the flames shooting out of the gas valve into the hot water heater then BOOM! Its out! The valve unit finally took a crap I guess. I call Whirlpool again to get my warranty - this time it definitely needs to be replaced. So the guy tells me the parts are covered in the warranty but a technician needs to look at it first and the technician Ill have to pay.. Excuse me but what the ** did you just say? I have to pay for a technician to look at your failing part? No I dont think so! Just send me the part - Ill replace it myself. Im a millwright electrician by trade. I specialize in power plants and refineries. Im sure this little gas valve wont be a problem. I spoke with these idiots on a Friday and he said I could have it ground shipped for free and it should be here in 5-6 days or pay extra for quicker delivery. What the hell did he just say? I could pay extra for quicker delivery on Whirlpools faulty part? ** whirlpool should be saying Well have the part overnight to you.Now since it was a 3 day weekend theres no sense in me paying $40 to have it delivered 3 day because it still wouldnt arrive until close to the five day. So I just looked to see where my damn part is because it shouldve been here by now according to the guy on the phone. NOPE! Its set to be delivered in 5 more ** days. DONT BUY A WHIRLPOOL PRODUCT. THEY DO NOT PRACTICE ETHICS.

This washing machine was already in the house when we purchased the house two years ago. In those two years, it has performed well for the most part. It has many different cleaning options, the clothes come out clean, it saves on the amount of water it uses, it’s quiet and I like the fact that it is a front loading washer.

I chose this dishwasher with stainless steel exterior to match other appliances in the kitchen. It functions very well and has for years. Very easy to keep clean. The interior shows no wear and the racks provided make it easy to arrange the dishes and silverware.

Within six months of moving into our new condo, the microwave started making noises like something was loose - like a fan or something - it would sound as if something was catching and would be quiet and then begin making noise. Mostly noisy but once in a while quiet performance. In talking with adjacent condo owner, he said his had just started making the same noise. Asked some of the other neighbors; many said the same thing. Some had theirs repaired; others were ignoring. We had all moved in within a few months of each other in our Phase of completion.Called Decker and Sons where microwave purchased; they said Too bad. Call Whirlpool direct. I did. Was told I could pay to have repaired through a service company. When I said several residents had been having the same problem and it would seem a recall should be made, I was told that 250 similar complaints had to be received before a recall would be considered. If I could find that many, I should contact Whirlpool. Well, that was obviously not possible. My next door neighbor had his repaired before he sold his unit; the new owner recently said she had just replaced the Whirlpool stove because of the poor oven performance (which I have also experienced even though I ungraded) and microwave due to the noise it made. I have also learned that three other neighbors paid over $100 each to have their microwaves fixed over the last few years. I have just continued to use mine. Today an error message came up but a motor noise continued. Came to my computer to check on Error Message meaning and found this site and registering complaint for an obviously poorly constructed/engineered microwave. Obviously, Whirlpool does not care or listen. I will not buy another Whirlpool appliance! I will do my best to warn anyone purchasing appliances to not buy Whirlpool. Had the company admitted poor quality, no problem, as a production problem can occur but to knowingly disregard and ignore is inexcusable.

My Whirlpool dishwasher is 11 years old and has performed satisfactorily throughout. The utensil container is in the door, saving room inside but making it a bit less convenient to remove. The results are satisfactory, but I carefully rinse everything before putting it in the dishwasher. I dont believe dishes with hardened food would come out clean without this step.

The first day I set foot in IKEA changed my life, innovative and sensible and affordable. Some years later I had the opportunity to remodel a kitchen and I immediately thought of IKEA. I used their online planner, researched the appliances and knew that they were made by Whirlpool and that they offered a kitchen package discount if I bought 3 or more appliances with all the cabinetry. So I hurriedly designed the entire kitchen from top to bottom with IKEA.Included in the design was my center piece, my 5 burner Praktfull Pro Gas/Convection oven range with stainless steel backsplash and top of the line hood fan, basically a thing of beauty! I loved it and I visited the store several times to look at it. I finally bought everything, and installed it. Absolutely the most beautiful kitchen in the world.We have a historic building and were on several historic tours, interviewed for the newspaper, our kitchen was the highlight of the tour. My gas range drew oooos and awwws. The range is an exceptional appliance, beautiful and amazingly efficient, easy to clean…I was in love. Then one day it happened, the love affair was quickly over, devastatingly over. The door fell off the oven and the hinge broke! Yes you heard me right, it fell off, but that is not the worst part. It appears that not only are there no parts to fix it… there IS no fix for it, period. The door fell off because it had been glued on!!! Yes glued on. Whirlpool and IKEA had actually manufactured an appliance that failed in less than 4 years of use and no apparent intention to ever provide service or parts for it. This is criminal and they should be fined for their neglect of the customer, their calculated malfeasance and fraud to the customer.So my beautiful kitchen has a big black angry cavity in it and now I must try to find a new range that will fit in the opening left by this piece of junk and also pay probably over $2,000 to $4,000 for it. Most of all I am heart broken, mad and distrustful of anything IKEA in the future. Oh and by the way, my entire house is IKEA, my living room, my patio, my bedroom (s), my library, my office! Ive spent thousands and thousands of dollars at IKEA. No more! THE FINAL INSULT: Ironically…. my kitchen was featured on the IKEA website!!!

Purchased side-by-side model fridge, and within a month, the ice-maker froze up. Within a year, the relay switch failed, and caused the compressor to fail. What a lemon. Also, the clear bins in the door of the fridge side, have all cracked. Whirlpool says it is a cosmetic issue, but I think it is hazard and a material processing failure during their manufacturing process. They obviously would not cover any cosmetic issues under the warranty.I was one of the lucky ones, at this point, as the repairs were under warranty (expensive compressor, only by one week), had to buy an extended warranty to cover me in the future. I was only out the cost of extended warranty, and a fridge full of food. Lucky me. Customer service is worthless for any issues. I dont think Ill buy another Whirlpool product again. Buyers beware.

My wife and I tried to buy a Whirlpool refrigerator and when dealing with their customer it seemed like the left hand didnt know what the right hand was doing. My wife and I were really disappointed being that these refrigerators are supposedly made in America; thats why we wanted a Whirlpool; but we would never buy a Whirlpool now because of the way we were treated also. Sincerely unhappy with our experience!

Bought Whirlpool 30 gal propane water heater in Feb, it lasted until May before the unit died. Paid for the extended plan warranty (NEVER do that!). Called support and they said they could send someone out in a little over a week (week with no hot water). The week goes by and on the day it was suppose to be repaired the guy calls and says his van broke down (this was a Friday, getting that early weekend). The earliest they can reschedule is in another week (over 2 weeks no hot water). Called Lowes to see if I can just return it (extended plan and all), no, you need a return code from the whirlpool customer support. Call the Whirlpool number again to ask for a return code, no, it is a repairable problem (even though no one will come repair it). Lesson learned, will never buy Whirlpool or anything over $50 from Lowes again.

We purchased our a model WTW7800XWO 7 years ago. Our lid kept falling down when loading and unloading. Very annoying. 3 years ago it failed to lock down which means the washer will not start. We learned to press down on the lid sides to get it to lock. Then it became loose where it connects to washer and we duct taped it to make it work. We put up for that for a year before having a repairman attach a new lid. 1 year later it did the same thing... And we put up with it hoping it wouldnt totally fail. Today it failed. Since the 1st repair cost 250.00 we decided that we will get a new washer rather than spend another 250.00. We will go with American made Speed Queen. We have had Whirlpool appliances since we were married 50 years ago.

Bought the hot water heater, installed it. It leaked from bottom. Whirlpool warranties it. Replace it with new heater. It too leaks. I Google problems with Whirlpool hot water heaters. Found over 1500 complaints.

I purchased this Whirlpool dishwasher from Sears on 3/25/2010. Then on 8/11/2012 the dishwasher completely failed to operate. I called for service and they checked it out and they found out that the control board had failed due to moisture getting into the electronic components. They replaced the control board & control panel and the dishwasher has worked until today (2/08/2014) - 17 months, and now exhibits the same problem. The original repair costs including labor was over $400. Not really acceptable and demonstrates very poor quality control and design @ Whirlpool. As of now, I am considering whether to purchase a new machine (obviously neither a Whirlpool or Sears product). As part of the original service the soap dispenser also failed and had to be replaced. I believe Whirlpool should be responsible for some of the repair costs.

My Whirlpool Cabrio Washer is only 4 years old. I have had balancing & spin issues since day one. Thought it was just me. Constantly had to drain and spin after rebalancing. Now 10 days ago it cost me $250 to have it fixed. The aqcuator (?) Went. It wouldnt spin out. Now 10 days later it stops again. The appliance guy reads code. F7E7. He tells me the bearings are no good. Will cost another $400 and they need some special tool to fix it. IM DONE. My last set was 15 years old. The price is ridiculous and quality not worth what this triple capacity set cost.

My water heater stopped lighting. I found out that I needed to replace the thermocouple. I wasnt able to find the right one anywhere. I called whirlpool and they sent me the parts I needed totally free. I was so happy to get it in the mail the next day cause I have gone 1 week without hot water. I went to work and got a call that my kids are dizzy and throwing up. The house had filled with carbon monoxide. The only thing that saved us was the fact that my AC unit for the downstairs was broken, so it could spread the carbon monoxide to where we slept. The gas company said that we most definitely would have not woken up. I now have a notice for hazardous material on my house. I thought we all just caught the flu. I had no idea that we were being poisoned because of this damn water heater. I could scream. Im a single mother with four kids and a sick mother and cannot afford a plumber for this madness.

I purchased a Whirlpool French Door refrigerator (G16FDRXXY07) from h.h.gregg appliances and electronics in Columbia, South Carolina, on August 3, 2012. It was delivered and installed on August 11, 2012. It functioned well for three weeks, and then temperature of refrigerator dropped to 25F. Vegetables and eggs got frozen. I made a service call to Sloan Appliance Service as soon as I was aware of the problem. In the 3rd visit, the thermometer was replaced after troubleshooting. After replacing the thermometer, the temperature of the whole refrigerator got higher than it was supposed to be. Refrigerator got around 53F, and freezer got 34F. All foods in the refrigerator got spoiled. In the past six weeks, the company sent technicians to my house to check the problem, and they tried to fix this refrigerator for 5 times. The situation got worse and worse. I have not had a functional refrigerator for 6 weeks. A technician came with a compressor on 10/22/2012 to see if replacing it could fix the problem. When he cut the copper pipe, he found that refrigerant was leaked out. There is no refrigerant at all. He refilled refrigerant without changing compressor. Because he thought the leak was slow, it should be caused by the evaporator. He thought it should work and last long enough when a technician comes back with evaporator replacement. It turned out what the technician thought was wrong. The temperature of both refrigerator and freezer did not drop to normal, 53F/34F. The problem persists. I called Whirlpool customer support line several times. The response I got was that Whirlpool would not replace for having manufactured a faulty appliance during manufacture warranty. They can only keep sending technician onsite to check and repair. For 6 weeks and 5 times onsite visits/repairs, this newly purchased refrigerator still does not function.

The front of the stove gets so hot you can burn yourself and I feel it is not safe around small children or grandchildren, and it should addressed to fix the problem not just cover it up. Please give me the info to fix the problem before I have to sue over my grandchildren and great children getting burned.

Whirlpool Cabrio Platinum WTW8800 model - In the words of the service technician who came out finally to service the machine. This machine is a piece of crap that should be recalled from the market. It is a low level-water unit that has no agitator ability in it and does not provide enough water to even slightly clean clothes. Everything must be sorted into the smallest loads possible and even then the clothes dont clean because they beehive into a ball and do not agitate. Technician says the machine cannot be fixed and simply recommends it be trashed (it is 1 1/2 years old). Technician recommends going back to front loaders where at least the clothes agitate. Called Whirlpool for help and was told all system are down...duhhhh. Call back in an hour and Good Luck.

I purchased this machine, a Whirlpool Cabrio WTW5640XW, from Lowes on Dec. 11, 2010. I just realized today, Dec. 24 2012, I had a 2-year extended warranty plan! Shame on me. At any rate the washing machine is very hard on clothing, tearing light fabrics and ruining my wifes bras. The clothes often come out with shreds of fabric from the other clothes in the washer. Oftentimes, it will not complete a cycle because it constantly goes out of balance. Today I paused the machine halfway through the wash cycle after the soak cycle to throw in some more laundry and start the cycle over. Half the clothes were still dry! Yes it may save water, but if you only use a cup of water for a load of clothes, how well can it clean? My wife has sensitive skin. So now we wash a load with extra rinse and normal soap then run the cycle again with no soap to get the soap residue rinsed out. Were saving big now! Yes, we are using HE detergent and the recommended amount. The machine is pure junk. I would love to see a class action suit against Whirlpool for selling such an inferior product. I know thats asking a lot in the land of no accountability we live in today, but one can always dream.

The washer worked well the first year and has gone downhill since. There is mold on the rubber seal where the door closes. This was supposed to be a recall and was never sent the replacement part. We have to constantly use bleach to clean the rubber.

I purchased a Fridge/Freezer just over 4 years ago. It was an expensive one. The gas is gone and they cannot re-gas it. If I was told this when I was purchasing it I certainly would not have spent this money. I rang the concessional team. They would give me nothing towards a replacement as they had not one in stock, POOR Service for a big company. I am in business and this is not the way I would treat my customers. This has certainly turned me away from purchasing Whirlpool Products, despite having a industrial washing machine and Dryer. For the record, I had 2 servicemen to check it and they were most pleasant. It was beyond repair.

Purchased a Cabrio large capacity washer. It NEVER seemed to get the clothes clean enough, and after the sensors and bearings went bad within three years (out of warranty of course) I gladly kicked it to the curb. I bought a Samsung that has been great. Id like to support USA made, but not when it is AWFUL.

I bought a Whirlpool over the stove microwave. It was to replace a GE that was over nine years old. 40 days after purchase and installation the plastic started chipping and peeling. I contacted Whirlpool customer service and was told that it was a cosmetic problem and my warranty stated that I had thirty days of warranty on cosmetic problems. This was a problem because chipping and cracking didnt happen within 30 days. The chipping and cracking continued to get worse. I again called customer service because the warranty stated that workmanship and bad parts were covered up to one year. I was told that because it was over my stove that this was to be expected. I thought this was a dumb answer because had I known that an over the stove microwave would have problems from cooking I would have installed it in my living room over the television. I called customer service several times. One of the times I called I talked to a representative who actually acted as if she wanted to help me. She suggested sending an e-mail with pictures and gave me an e-mail address. I did this and got no response. I was getting close to the warranty expiration date. I called again and was told that pictures wouldnt work; I would have to pay to have a serviceman come out and write a statement saying that it was not cosmetic. The cracking and chipping is so bad that I cant clean parts of the door because the cloth or sponges catch on the cracks. The door on the GE microwave did not look as bad after nine years of use as the Whirlpool does after 1 year and 8 days of use. I am not the smartest person in the world but I know the difference between poor quality material and workmanship as opposed to cosmetic problems. Im pretty sure that if my wife put her makeup on and pieces of her face started cracking and falling off she wouldnt want to hear that it is not a real problem its only cosmetic. Bottom line is I am very dissatisfied with the poor customer service and warranty problems I have experienced. I will not buy another Whirlpool product and would strongly suggest to others to buy any brand but Whirlpool.

I purchased a Whirlpool microwave at the end of November 2015. Since then it has needed repair 3 times. Now I am being told it is not repairable. Microwave is only 1.5 years old and Whirlpool would not stand behind its product and provide additional warranty service or even a discount toward a new one. When I asked to speak with a supervisor I was just left on hold, 20 minutes later I hung up! Poor customer service!

HORRIBLE! I purchased a Convection Oven Microwave in Oct. 2010 and 3 months later, the microwave stopped heating! I called customer service and they replaced the magnetron and two other parts. Two months later, the appliance broke again with the same problem. They serviced it again. Today, it was broken again and the service technician stated that its the magnetron again. I called to get it replaced and they said Whirlpool doesnt replace appliances, they just keep servicing it. **! How can they get away with this!

ET8AHKXRQ00 - Contacted store where purchased brand new in box, also contacted Whirlpool Corp., was told no repair nor replacement could be offered. Paid $1,500.00, freezer still works but lower box stopped exactly 7yrs after manufacturing date and purchase. A lot of $ to pay for a refrigerator that costs more to repair than large purchase price. I am extremely upset with this situation and brand.

Purchased set of eco friendly whirlpool Cabrio top load washer about 4 years ago. Im at my wits end with the washer. Ever since I bought them the washer has continued to bleach my clothes; after we would wash our whites with bleach the 2-3 loads after would have random clothes bleached, this has happened for many years. We called someone in for it to be fixed but they told us nothing was wrong. So now to prevent bleaching we have to run it a few times w/o clothes, what a waste. It also does not wash clothes thoroughly, clothes come out smelling of cologne and the boys sports uniform still smell musky and like grass. What has sparked me to write this review after years of re-washing and bleach stains on newly bought clothes is I washed a sheet after my son vomited on it about a week ago (mind you it was a sheet and thin comforter alone in washer). I put the sheet on today and see dried up vomit, so disgusted. Do yourself a favor and avoid this product.

I was a salesperson for GE for years and thought that they made the best washer for several reasons, but eventually had to purchase another washer which was a Whirlpool. Have been very pleased with my choice and would purchase a Whirlpool again. Washer is 14 years old.

My Whirlpool gas range was installed in December 2008. The control panel for the oven has now died for the third time! Push the buttons to set the temperature and nothing happens. The first time the control panel died, Whirlpool replaced the parts. The second time it happened (6 months later), they didnt want to hear from me. The oven worked satisfactorily for about three years and here we are again. It will be about $500 to fix the problem which clearly is not an isolated issue as I have seen this same complaint raised a number of times. Looks like its time for a new gas range. My dilemma is that I have the greatest serviceman who exists... and he only sells and services Whirlpool. But...thanks to Whirlpool, hes probably losing some business.

We purchased a Cabrio top loading washer WTW6400SW2 and 2 Cabrio Dryers WGD6200SW1 (one for our cabin) in 2007. Since day one the washer tied clothes in knots, never cleaned the clothes properly, and went out of balance several times each load. We purchased from Best Buy who did their best to service the dryer (black, rusted vents replaced inside dryer). But as for the washing machine, we were told there was nothing they could do. The repairmen stated Whirlpool was aware of this issue and doing nothing. When I called Whirlpool, they said no repairs were logged for the washer. No, of course not. The repairmen said there was nothing they could do! This went on and on until our machines went out of warranty. Now Whirlpool happily tells us with glee in their voice that its out of warranty and there is nothing they can do. They know there is nothing they can do. The design is faulty! The line needs to be pulled out of manufacturing! Whirlpool did say they would log a customer complaint on the design. Right. Im sure they dont have any of those yet. Whirlpool is defrauding the consumer with products they know are defective. Please people, do not purchase any Whirlpool products. Put them out of business where they belong.

Model # WRF990SLAM00 Ser# K23919328 - It should be possible to rate this piece of junk zero stars!! Purchased on Feb 2013, it is driving me and my wife insane. It is noisy compressor wise all the time (Our kitchen and living room in the townhouse are one room). The problems started after the hurricane in 2016 killed our power for three days. I had to shut the refrigerator down to manually defrost the freezer section because the fan on the fan-coil was hitting a huge accumulation of ice. Then the weird blackouts started approx once per month where the panel light as well as the interior lights went on and off every minute with that dreadful BEEP. This went on for over 24 hrs and made living in the same room HELL. The beep and three clicks happen every minute and the cooling is none. Whirlpool service came ($80.00) just to look at it and will come back with the rest of the bill which probably will be astronomical. I feel cheated big time!! Minute and the cooling has worsened big time. Whirlpool service came ($ 80.00) just to look at it and stated it needs a new computer board as well as a new front panel on the left door.

We have a Whirlpool Quiet Wash Plus dishwasher thats been doing a great job cleaning our dishes for just shy of 24 years. We use a cleaner every 2-3 months to keep everything cleaned out and sanitized. We use a liquid detergent and a rinse aid and the dishes come out clean every time. We feel like weve been blessed with this machine and would definitely buy Whirlpool again.

The washer can not spin dry, as the unit will not balance. When it spins, it will get out of balance, and shuts off. I have had a repairman out, but he said he can not fix it, and that this is common with your units, He suggested we get a new one, but not from Whirlpool.

I purchased the Front-Loader Duet in June of 2008. Like many of the consumers here, my machine began making a thunderous sound during the spin cycle. I contacted Whirlpool and arranged for service. The service call was $129, the estimate was over $1100 to repair (bad bearing). The machine originally cost $899 plus tax. I called customer service to complain. I had owned two top-loader Whirlpool machines; one for 15 years, the other for 12 years with no service calls ever needed. How can Whirlpool possibly justify what is obviously a design defect by telling me that I should have bought an extended warranty? I replied that in my experience, an extended warranty is an unnecessary expense for a Whirlpool product.

I thought with the big tub I would be able to wash my king size bedding and other large things. Theres barely enough water to wash a small regular wash. Since it has no water it does not clean my clothes. Why the big tub if you cant use but one fourth of it?

We purchased our home brand new in June 2010 and with it came all Whirlpool appliances. We started having cosmetic problems with our over the counter microwave about 2 years later (model WMH2175XVS-2). The plastic casing around the door handle started to crack on the top and the bottom and now both pieces are completely gone as they fell off. The handle is still attached and the microwave is usable; however, it looks shoddy. To replace it, we were told by a Whirlpool authorized repair person that you would have to replace the whole door at a cost of $300 or more if you include labor. I am disappointed that this happened and that we cant get it repaired. It makes me think again about purchasing more Whirlpool appliances.

Purchased a Jenn-Air single wall oven model JJW2427WS after seeing it displayed in an appliance store. Oven was installed as directed. Upon viewing the panel, I discovered that it does not light up. You cannot read the function or numbers, never mind start and cancel without a flashlight. I have been a Jenn-Air customer for over 20 years. This is the first time I have been disappointed. Also, has this model been discontinued or recalled?I wrote to the CEO of Whirlpool and explained my problem. I was told that this is not a functional problem, but perhaps a design dissatisfaction. I cannot believe that there are other consumers who are not having difficulty using their appliance without additional lighting in their kitchens.

On April 10, I bought a Whirlpool washing machine with a sensor. My clothes do not come clean. The dirty spots are still visible. I had three technicians come to check it out and after they just made the machine start, make the water run, and make the water empty, they confirmed that it was working normally. I have insisted on having someone come and just do a small wash and they did not agree because they are not there to wash clothes. I went back to Leon’s where I bought it and the saleslady told me that she could not do anything about it. I have been dealing with the customer service and the person has tried three times to get someone to come and check the washer properly and was insisting in front of me that I wasnt at all satisfied with the performance of the washer and still confirmed that the washer was working fine. They keep saying that there are no parts that need to be fixed or exchanged, so that means there is nothing wrong with the washer. I have tried all different kind of soaps. They were suggesting that I use Tide, which was the best performing soap. I used Tide or Purex - I even tried half a bottle of bleach - and it would not clean my clothes. The problem is the clothes are not turning, they just hardly moved with water that just keeps the clothes humid. I tried putting in more water with a bucket and when I push the start button, it would drain out all the water that it did not put itself. Ive called the consumer protection and they have advised me to take legal actions against the company and the store that sold it to me. They confirmed that whatever we buy, the article has to do the work it was made for; so the performance of a washing machine is to wash clothes. I even took a three-year prolonged warranty and the store told me that once the one-year warranty with the company has expired, then they could help me with sending their technicians and see what the problem was and they would take it from there. I have an account with the store and I have eighteen months to pay it off. So I was wondering if the saleslady did sell me an appliance saying that it was very good and that I should not have any problems with it. Can I take steps going against her for false advertisement? It’s a month now that my clothes are not washed properly and I need to rewash them by hand before putting them out to dry. The consumer protection office has been telling me that the store should be the one to finalize the problem with the company, but it seems that not even they can come to an agreement. Whatever steps I will take against the company and the store, what are my chances of getting my washer replaced? Whirlpool has been advised about me taking them to court and I got permission to do so. Actually, they invited me to go ahead and do what I thought was right. I do not have the money or time to waste on something that maybe I will have no chance to get anywhere. All I want is to have it replaced with another washer that would be more performing. If anyone has had the same problem and had their case solved, maybe it will give me hope to go on. Please, what is the best and fastest way for me to get this problem resolved? I do need a washing machine. I do need to wear clean clothes. Thank you for your patience and understanding.

Purchased the fridge from hhregg in August/September 2012. Model G16FARXX. After less than three years of owning it, found out today that the compressor is shot and will have to be replaced. Replacement/repair costs are ~$900, almost as much as the fridge brand new. Chatted with customer support and then would/could not do anything. I feel ripped off. If it happened after 5 years of use, then my attitude would be different, but not a major component going out in less than 3 years.

Freezer side went out on model# ed5kvexvl00. Fridge is less than 2 yr old. Didnt expect anything to go wrong so quick. The extended warranty, I did not purchase. Replaced relay switch - no changes in problem... Contact them (Whirlpool) and like every else, got nowhere with them. 3 weeks and no fridge... Hopefully the compressor is not bad. Will find out soon. I will be researching before I select new appliances in the future. They need to be ashamed of themselves.

My microwave is very reliable and has lasted a very long time. I have never had a problem other than the circular glass plate that broke. It took me a little time to get use to the timer on it which is a little different than other microwaves that I have used. Overall a good buy.

I am in construction and have had to deal with failed motherboards on new Whirlpool fridges that we put in some rental properties. Knowing that, when I went to buy a fridge for my own house, I went to a very reputable appliance company and talked openly about getting a fridge that wasnt going to be a problem. My sales agent and I go back always and he was very open about the problems with the more gadgeted Whirlpools so we picked a low bells and whistles French door fridge to avoid that. It stopped cooling at about the same age as all the rental units did and had a control panel fail. The sales guy and I laughed about how even knowing about the issues I didnt avoid it. Their company came out and fixed it for just short of 300 bucks.Two months later, it stopped cooling again. The service tech came out and this time hit the side of the fridge with his hand and opened a relay getting it to work, at least for another week. The tech told his boss that I must not have shut the freezer causing it to go into defrost mode. The third time it failed, we were out of town and lost all our perishables. We had the same tech come out and replace the board he got to work the last time with a whack to the side of the unit. That board should have been under a parts warranty for 90 days but I may have missed that with the slap repair working for the additional 2 weeks.Im trying to put this behind me but Whirlpool sent me an Extended Warranty Plan opportunity. I can now buy a plan on an almost 3-year old fridge. I am wondering if they are trying to give me the hook up on a bad product or just hoping to prey off my fears and cash in. The company I bought the appliance from has been first rate but their hands are tied by Whirlpool who has virtually no support for their vendors. Before buying a Whirlpool, consider a Sub-Zero. After you figure in the repairs, they arent too far apart in price.

We have a new home with a Whirlpool gold refrigerator that has been fixed twice in 3 years for not cooling adequately (over 45 degrees), a dishwasher that the mother board has gone out twice with 3 different service calls (repairman recommended trashing and buying a new one), microwave that is rusted out on inside door below glass, and washer with horrid smell if you dont wash with bleach weekly and dryer whose sensor doesnt sense anymore after 2 service calls!!! I cannot believe the poor customer service and lack of responsibility the company has taken on these not inexpensive products!! Like others on this post they will not acknowledge problems and tell me I should have bought extended warranty. I am so angry - there should be some sort of law that allows recourse for such bad behavior!

Talked to tech & checked the manual for testing the thermocouple on my natural gas water heater. Everything checked out fine but pilot wouldnt stay lit. Tested thermal switch.... everything. They said replace the valve/thermostat. Still no dice. Turns out the thermocouple was cracked on the inside near the burner assembly & would give passing readings on the voltmeter 9 out of 10 times. If you have any pilot problems, replace the thermocouple first. Was only 10 bucks. I keep a spare now. Dont forget to vacuum any dust from the fine mesh screen on the very bottom. Fresh air supply.

Ive spent more repairing this washer than what I paid for it new!!! Its really ridiculous that Whirlpool isnt more responsible for their equipment that doesnt stand up to their name! Ive replaced more things than I want to type but just to start the computer board, pump, bearings just to name a few. Each time I had my repairman out it was a minimum of $300 to repair. Ive had my repairman out 5 times to repair things. Thinking each time its cheaper to fix it than buy another which I surely didnt think I would be repairing it several time! At this point Im just sick to death that a washer that is for a home of myself and my daughter has broken down so much. I cant imagine what a family would go through. Even after all the repairs it still isnt right but Im done sinking money into this sinking ship of a washer! Its loud constantly stops due to un level so I have to move the clothes around usually having to repeat this several times before I can get the load to finish!!! Then they come out wrinkled more than they went in and I have to iron clothes. A person should NOT need to iron! May as well wash them in the river on a rock. It would be easier!!! SO DISAPPOINTED!!!

I have had almost all the same issues everyone else who reviews the Cabrio WTW7800XWO washer. Now, the spring loaded lid wont stay up, so we have to use the Downy bottle to load the clothes. Thankfully, I have not had the lid crack... yet. We have had it serviced once while under warranty, that tech told us it wasnt good to wash small items, like socks. Are you kidding me? Now, the heavy lid falls on you while you are loading. I also have the Cabrio dryer, and we have fixed that more than the washer. DO NOT BUY A WHIRLPOOL CABRIO. We bought it because it was the largest unit in the store, but it is junk.

I purchased a dishwasher from Menards. It was a top of the line Whirlpool Dishwasher. We ordered new cabinets for a kitchen upgrade and when the cabinets arrived they were damaged during Thanksgiving holiday. We purchased the dishwasher and it sat in our garage until the second set of cabinets arrived in mid January.Once the GC installed the new cabinets we noticed a small dent in the front of the stainless steel dishwasher. I notified Whirlpool and they took my model and serial number. The supervisor April said there is nothing that I can do. You passed the 30 day cosmetic warranty. I explained the issue to her and she didnt seem to care.The dishwasher sat in the garage for 7-8 weeks. This is not the consumers fault. This company could of sent a service mechanic out and replaced the front panel. But she chose to ready some meaningless policy to me. I will never buy a Whirlpool product again, and I will tell everyone about the poor and unprofessional service that Whirlpool offers.

We bought this Whirlpool Cabrio washer 2 years ago and have hated it since the first load. It does not clean clothes, and the so-called large capacity will barely clean 5 regular towels. And if you wash diapers, do not buy this washer. If a load is really dirty, you have to wash it 2 or 3 times for clothes to be clean. Then, there is the awful mildewy, moldy smell after a few washes. How can a washer that gets so bacteria-laden be allowed to be sold on the market. Ive been washing laundry for 45 years, and Ive never had this kind of wash-related problems. This washer is an overpriced nightmare. I cannot wait until I can save enough to replace it. And I am watching and hoping a class action suit comes out to force Whirlpool to take these washers back, refund the money spent, and apologize to all the people who purchased one.

My new washer quit working properly. It does not spin or wash properly.

Worst refrigerator Ive ever bought. Previous one still perfect shape. 22 years old. Freezes everything on top shelf. Motor making grrrr noises. Had repaired. Now bottom crisper drawers so cheap the plastic is breaking. Drawers wont slide. Now Deli tray lid snapped in half! STAY AWAY from this USA made product.

Our ice maker was not producing ice. Whirlpool Warranty sent a co. Kens Appliance Services to our home. The repairman diagnosed freon leak. When he came back on Oct. 7 with parts he blowtorched the electronic board & wires while fridge was plugged in. We still dont have refrigerator weeks later. We are buying food & ice every day. The next co. they sent werent licensed to add freon. He verified burnt board. Third company they sent told Whirlpool warranty to replace our fridge. They tried to sell our warranty back instead.

Bought this front loader washer. It is unbelievable this thing will not wash a load properly. It refuses to spin at high speed because it is constantly out of balance even if you only have one or two garments and it keeps saying add more garments. As you keep adding garment its even worse literally. If you have anything that is heavy in this like a towel or a pair of pants or a hoodie or something like that for sure youre going to have to wash one thing at a time. I will never buy another one. I wish somebody would sue the living crap out of him for this piece of junk. I want my money back...

I bought the Whirlpool Gold Series dishwasher on November of 2014 from Home Depot. The first thing that happened was that it started to leak. I called Whirlpool and someone came out to look at it. It took about a week for them to come. They said it was installed incorrectly and they do not handle installation issues. They left. I took the dishwasher out and reinstalled according to the guide. It still leaked. The dishwasher had to be perfectly level before the leaking stopped.The next issue was that the dishes were not getting clean my dishes. The top rack was the worse. I called Whirlpool again. They came out, took the dishwasher apart and said the part called the diffuser had become dislocated. He placed it back into its proper position and left. This was April of 2015. The dishwasher did an ok job. Some dishes still came out with food on it. By the end of 2015, close to the warranty expiring, the top rack was no longer being washed. I took the dishwasher apart from the inside and found the diffuser was not in the right position again. So every time I want to run the dishwasher I need to take the spray arms out and the racks until I have access to the bottom of the dishwasher to reset the diffuser. Now the warranty was expired, Whirlpool wanted about $150 just to come look at the dishwasher. Sears wanted $59. So I called Sears. Their tech said the dishwasher has a broken motor. For Sears to fix it would be around $400. I called Whirlpool. I felt that the motor was already broken within the warranty period and that the problem finally got diagnosed now. Whirlpool felt this wasnt the case. Their price to fix was also close to $400. Now I need to buy a new dishwasher and throw away a one year old dishwasher. Only this time I will buy the extended warranty. Overall, poor product, poor customer service, and poor warranty coverage.

I am concerned that Whirlpool microwaves installed over the stove have extremely faulty doors. I have two homes in which I have Whirlpool microwaves, and both have huge cracks in the door and small pieces inside the doors beginning to fall out. It deeply concerns me that it will cost more to replace the doors than to replace the microwaves. I have always believed in Whirlpool appliances but now feel that I will have to change brands. My question is “What in the world is wrong with your doors that they crack so easily and the company holds no responsibility with such faulty work?” I would simply think that this was just a faulty door on my microwave, but I have two that are cracked! This definitely means you have a faulty product.

In 2002, I purchased an EE3Z50RD055V 50 gal. Whirlpool hot water heater. Recently several solder joints on the computer module became unsoldered so I cleaned the joints and resoldered them. But several months later another joint became unsoldered so I thought Id just purchase a new module. I called 1-877-817-6750, explained the problem to the young lady. She informed me that they would ship me a new one overnight. I asked her how much this would cost and she told me there would be no charge as it had a lifetime warranty. SURPRISE! Thats what I call customer service! A few years ago, I purchased a Whirlpool Duet front load washer and dryer. Now Im twice as glad that I did. My wife and I LOVE the Duet.

I have spent 30 minutes trying to change light bulb under the oven and get the cover plate back on. I watched the film on how to do it, it was amusing to watch the struggle to get it on. It was amusing to say the least. Whirlpool watching it??? I do not believe whoever designed this worthless time consuming light cover never tested it one time, or it would had been more user friendly. It amazes me what kind of trash they can build for us consumers to have to deal with at times. Tomorrow this overhead piece of junk is coming out and being replaced by a non Whirlpool one. I am going to get a tractor and smash it into little pieces and put on side of street with a note saying this is what happens when you try for an hour to change the bulb.

Cabrio washer bought 5 or 6 years ago. Started a whining noise when spinning, so loud we close the washroom door to hear the TV. Called service, they immediately knew that the main bearing was going out & quoted the two parts needed to fix THAT COSTS MORE THAN THE MACHINE DID NEW! Labor was not included. Was also told that it will eventually start leaking. Piece of junk. What happened to simple washers that did a good job washing in half the time that lasted 15 to 20 years???

Have had it replaced. It is not a great value. Need one with freezer on the bottom. Will buy another brand. Not 2 years old making noise and it sounds like someone pounding on the side after the doors are open. This is a side by side fridge and has space but I question when this will go out.

My whirlpool Duet Washer has been repaired twice in three years for more than half the cost of the original product. Now it faces another repair--not worth it!Shouldnt a major appliance last longer than three years? Whirlpool will do absolutely nothing.

On November 1, 2011, I purchased the Whirlpool Estate washer (model # ETW4400XQ) from Wholesale Appliance in Charleston, SC. The first time I used it I knew something wasnt right when both the regular and so-called gentle cycle agitated at an incredibly fast speed. It is damaging my clothes. I called the dealer and they sent out a service person. He said that was just the way it was and he couldnt do anything. So, I keep trying to use the gentle cycle, but it was the same thing. I would have to stand by the machine and stop it after a couple of minutes so it wouldnt ruin the clothes. The more I thought about it, I decided that the repairman wasnt right. I called Whirlpool customer service and they sent a different repair service. He also said that he couldnt do anything to make it slow down as it was programmed by a computer inside and he could not change it. I went to the dealer, Wholesale Appliances, and they said there was nothing they could do as far as giving me a refund or a discount on a better machine. The setting on the washer clearly says gentle cycle.” Well, the whole world knows that does not mean beat the clothes to death as fast as possible. Can you make any suggestions? Thanks.

We’ve had problems with our fridge where after we had it for about 2 months a crack formed on the inside, the repairman came and put a piece of tape, tape on a new fridge I wasn’t happy. Then we had our stove for about a month and the front right element went it was replaced but to this day it works when it wants to and I brought this to the repairmans attention when he came to replace an element in the oven and he didn’t even offer to take a look at it. We called Whirlpool on the 27th of December to get service on the oven and was told nobody could get here until the 2nd of January. This ruined New Years Eve Plans, New Years Day Plans and our turkey which should have taken a max 5 hours on Christmas Day took 11 hours putting our dinner off until 8:00 pm. We purchased the extended warranty ($700.00) to protect us from high bills for repair and this oven issue ended up costing us about $800.00 for meals out. I asked at the time of my call if there was some kind of rebate to cover our meals and the inconvenience over the holidays and they told me no, that’s pretty bad for such a huge company. Our dishwasher which is also Whirlpool hasn’t worked since day one, we had a repairman out and all he said was, run your hot water before you use it and use Cascade, it’s no longer under warranty and there’s pieces falling off and I have to wash my dishes before I put them through the dishwasher so what’s the use of having one. We purchased all Whirlpool because of the reputation but well never buy Whirlpool again or recommend them.

Cabrio Top Load Washer model WTW6800WW1 - Although we were very happy with the vendor where this was purchased and happy with the majority of the washer function; there is a problem with the cabinet & lid connectors rusting. Specifically, the lid connector on the left side totally rusted out, and also around the bleach cup, rust. There are also rust spots where the seam of the top section of the washer meets the bottom part. The washer was purchased in 2009. We have had it serviced in the past, prob 5 years ago, it needed a new motor and the rust was beginning to show then, while under warranty. I recently called Whirlpool and the associate told me that she had never received a call with regard to this type of problem. She did give me names and phone numbers of appliance repair in my area. I find it odd that Whirlpool would not make their associates aware of issues like this. I searched online and saw more than a few complaints about rust. So on it goes, no recourse, and as I read about the problem from others reporting this; it was mentioned that the vapors from the bleach cup etc, contribute to the rust. Additionally, even if it was under warranty, I was told that this is considered cosmetic and it would not be covered. Until... and I can only suppose, that until the lid possibly falls off while lifting, the cosmetic ruling may then turn into a function problem. Now there is also a squeaking sound, so off to call the appliance repair, check the cost and next time... buyer beware. I guess a lesson in science as well, hopefully this design flaw will be corrected for the next models in process.

The Whirlpool I purchased has been the worst ever! Nothing comes clean even when I hand wash everything first and never has even from the beginning. I will never purchase a Whirlpool again. Now the machine wont drain I have gone through all the recommended steps for cleaning. The Whirlpool stove is almost as bad!

We have the four-door model, french fridge part, drawer, and bottom freezer. Overall has been a good appliance. Icemaker burned out in third year. Icemaker replacement is very noisy, popping and groaning during drop-out and refill. Noise level otherwise is average.

People should consider themselves lucky to get 2 yrs, 1yr, 6 mos out of these pieces of junk. Mine replaced an 8 year old Bradford White that was originally installed when the house was built. Funny thing, we had the exact same BW in our last house. Same problem after exactly 8 years - tank leaked. Anyway, this Whirlpool 40 gal gas was installed by a professional plumber ($200) and ran fine for 6 days before the pilot went out the 1st time. In the next 10 days it went out 9 more times until it wouldnt stay lit at all. I would light the pilot and it would be out in 5 min or less. I watched for the error code the last time - 2 flashes which indicated thermocouple low voltage. This is totally ridiculous. After research - which I should have done before I bought - it looks like a total bad design problem with associated customer service nightmares and much additional cost to the customer. AND EVERYONE WHO MAKES AND SELLS THESE THINGS KNOWS ABOUT IT. Attempting to fix this thing - even IF labor was included - looks like throwing good money after bad. When are these companies going to be held accountable for producing cheap poorly designed products and then let the consumer foot the cost of labor and/or replacement. You can say all you want about less government but this is just a small example of what you get when you have less government. Doing further research, it looks like NO manufacturer of gas water heaters can produce a reliable product now. So now, Im installing a Bradford White ELECTRIC water heater. Thats and extra $250 for the electrical service that needs to go in. AND additional for the actual install by a plumber. At least Lowes is not giving me a hard time about getting all my money back for the Whirlpool since its less than 30 days since the purchase. I guess I should consider myself lucky it malfunctioned almost immediately. Total out of pocket on the initial Whirlpool install: $560. Total out of pocket with reinstall of BW Electric: $1000. My time spent on this mess: priceless. At least we will have hot water, even though it will cost more per month in electricity to do it. Thanks Whirlpool - stay classy.

Purchased washer and dryer in 2013. After several months I noticed small holes in my clothing. I called for service since my machines were still under warranty. There was nothing the repair service could do except make suggestions on water amount and settings. Which I tried with no improvement. I also contacted Whirlpool and was told I could call for service for several weeks since it was still under warranty. I asked why call for service when I was told it could not be fixed. I did have it serviced again and told it was a problem with the design. Numerous items of clothing were ruined which I showed the technician. He gave me a phone number to contact Whirlpool. They in turn said there was nothing they could do for me. I usually place items in laundry bags for delicate fabrics but for obvious reasons not all items fit in a bag. I have never had such terrible service nor experienced an appliance that operates so poorly. I am surprised there are not more complaints with this problem. Purchased from ABT because of their reputation for customer service.

Whirlpool Gold Class Refrigerator is not quiet 4 years old. Starting at about a year old, I had to start defrosting the freezer periodically because the freezer coil would build up ice to the point where the fan would start rubbing on the ice and making a loud noise. Then about a year ago, it started leaking water from somewhere around the water filter. The water damaged my cabinets and flooring. Then the freezer slowly started to warm up. I had a technician look at it and he determined the compressor is bad. That would cost about $900 to fix, according to him. I thought it had a 5 year warranty on the compressor and associated parts. Whirlpool is claiming this is not true. The repair costs will not be covered. I paid almost $3,000 for this refrigerator! Didnt last 4 years and caused thousands of dollars in damage to my cabinets and flooring! I will never buy another Whirlpool appliance! Buyers beware. Stay away from Whirlpool at all costs!

I hate this washing machine (Whirlpool Cabriolet) with every ounce of my being. That may sound harsh when talking about a washing machine. But, I assure you it is warranted. I have owned many washers in my day. This machine came to me after a family member passed away. The machine was almost new and had not been used very much at all. I found out very quickly that in order to simply wash a load of laundry could take as much as four hours. Every time you go to do laundry you get continuous codes and alarms. So it is a series of trips up and down the stairs to reset the machine, try to equalize the balance, and in many cases I have to unplug the machine and reset it all together. I have researched it extensively. And I have followed the instructions in the manual and from online instructional videos trying to resolve the multiple issues. I cannot wait to get an average everyday washing machine that is not too smart for its own good. I hate, hate, hate this machine!!!

It took several delivery attempts to get a refrigerator without cosmetic flaw and it only lasted four years before Freon leak in evaporative system occurred. It would have cost more to repair than replace. Needless to say, I replaced it with another brand.

Purchased Whirlpool refrigerator model #WRF532SMBM & a new dryer on 11/14/15 from Community Appliance in Middletown, NJ. Waited 3 wks for delivery. Worst purchase ever! Very cheaply made. There is a 1 space between shelf edge & walls all the way around. Put a lb. of butter on shelf & it fell down to the bottom. There is no butter keeper which allows orders to be absorbed by open butter. No egg keeper. In the freezer, the bins are wire baskets. So far I have dropped a bag of frozen blueberries & they fell to the bottom of the freezer. In French door bottom freezers it is almost impossible to retrieve items falling through. Ice packs fall through, very poorly designed. Very loud, supposed to have a water filter in upper right corner for easy access... its not there!Called Whirlpool, waited 20 min. & all the rep could say was, So sorry youre not happy. Asked if modifications could be purchased or made... nope. Asked to speak to quality control, a supervisor, anyone that may be able to give some satisfaction. Nope. She was making notes of all my complaints so they can be passed on to engineers for future models!!! Had a rebate offer, rep transferred me to that dept... cant/ wont honor it because 1 day too late. KitchenAid, Whirlpool doesnt care once they have your $. NEVER again. Ill shop Kenmore products from now on.

What a horrible machine! From the day that it was installed not one time it gave me good cleaning. I spent so much money servicing it. Costed me over $700! I am done putting money into it! I am washing by hand! If you want a dishwasher where you can hand wash and God forbid your rinse with the machine (you will have to rewash everything) then this is the machine for you!

We bought a new Whirlpool refrigerator from Sears last summer --- and after experiencing some motor noise we thought this would be ok. We went away to Mexico for 4 months this past winter and this spring the noise seems to be much worse. It seems to have changed -- and we called Whirlpool and they would not help. They said we pay even though we bought this fridge less than a year ago. Consumers should be made aware that if your fridge is noisy you pay for any servicing - they only cover a malfunction. My fridge needs a professional to look at the cause of the loud motor noise.

We purchased a Whirlpool water heater from Lowes in 2011. Everything was fine up until June 2015. We got the dreaded 4 flashes. We called for service to come out, that costed us around $300. December 23rd of 15 it goes out again. We called Whirlpool instead of a service company and the part was under warranty. We paid for overnight shipping but because of the holiday it was not guaranteed. We told them we are fine with Sat. delivery. In the meantime we had to cancel a holiday party scheduled at our house the 24th. We waited around all day Sat. for the part to show and nothing. We called Whirlpool to get the tracking number and we find out that the other service rep didnt mark our package for Sat. delivery. I am very close to just buying a new heater. I am trying to tell everyone I can about how horrible Whirlpool is. I feel sorry for any suckers that buy based on the name and dont do their research.

Bought Cabrio 3 years ago, started getting ul code and f1 code. We leveled machine, but cycle kept getting stuck mid-cycle. Called repair guy, they say it is going to cost between 6 to 800.00 to fix???? Really. Its three bloody years old. Very disappointed. Do I now get it fixed or break down and buy another washer. I would not buy Whirlpool again. Very pissed.UPDATED ON 02/05/2015: We called an appliance repair company and initially paid $440.00. After installing a motherboard computer system, it still did not work. We were then told that the other part would be another $120.00. We were already soaked for $440.00 so we decided to pay. After that was repaired the washing machine was still stalling mid cycle. We were then told that it has something to do with the wiring and it would cost another $120.00-$140.00. Needless to say, we declined. Complained to whirlpool that machine was three years old. We are pissed and $570.00 out of pocket. Just bought a lg front loader and paid for a 5 year warranty!!

Bought a New Whirlpool washer. Was ok at first then began to have problems. Called a repairman. Only to find out it was made in Mexico and was a piece of junk!! So in order to fix it the cost was 300 dollars. Then I was told that all the new washers were not so good. My heart broke. If you need a washer youre in for a problem. Look to see where they are made. Theres more new washers in the junkyard than ever. Buyer beware.

I bought this machine in September of 2014. Six months later I HATE IT!! It does NOT get the clothes clean and dont even try to bleach white towels or socks, it doesnt pump the correct amount of hot water and things come out just as dirty as when they went in. It tangles everything together and frequently stops working because it unbalances the load with its lack of water. Ive always been proud of how my familys laundry looked and now Im just embarrassed. Im considering donating this to a human society for dog towels. Stay away from this washer, its horrible. Im going to the laundromat and shopping for a new machine ASAP!

Bought whirlpool Cabrio at Lowes. Would not complete spin cycle. Had Whirlpool Service Tech out. Seals were gone. Bearings shot. Rotor and stator from motor shot. Wanted over $500.00 to fix. Called Whirlpool and they did nothing. Spent $100.00 for the service call. Ive read all over the internet about similar issues. Never heard of 4-year old washer so badly damaged. Piece of garbage. Very unhappy and will avoid anything made by Whirlpool again.

Whirlpool’s water heater coupler. Our plumber came to our home and explained how there was a problem with our type of water heater from Whirlpool that had been sold from Lowe’s between 2000 and 2006. We purchased ours in 2004. I have the receipt. Our plumber stated the underneath screen was clear and in good shape. He also said they had other water heaters with the same type of problem and those companies had provided the new part free and free shipping due to the suit. Whirlpool has not. We have been without hot water for a couple of days and we are hoping to have the piece by tomorrow. Since this suit has already been dealt with, then how do I get my money back from Whirlpool for being dishonest with requiring me to pay? Do I need to file something? I have followed the links and I have been researching it and our model number and serial match the product that was found faulty.