Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. Ive always have loved LG products. I have no negatives to say about all LG products.

I have the same problem with the moldy smell. I had a service guy in today and I am going to follow his advise and see what happens. The washer is already smelling better! His advise; First, he adjusted the front feet so the machine sloped slightly back so the front gasket drains fully, then he showed me how to drain the washer by using the dials (no one explained this to me!). Turn on machine, dont touch the main dial, go to spin speed button and press it. Display should read 13 minutes, then start washer. This will completely drain any standing water! Good luck **. He also recommended to use half a cup dish washing detergent in the drum, wash on full hot cycle. Do this at your own discretion, I am trying this tonight!

We bought set of front loader. Weve had nothing but problem. There is always something happens with them. It costs so much to have them fix. I wish I knew about the problems with these.

Have had no problems with front loading washer and dryer. Bought biggest capacity of both appliances with pedestals. No more getting on my knees to check for left behind clothes. They are so quiet, I have to check if they are done.

Bought a LTC22350 fridge 3/26/12 for my elderly parents, $1,000. It has never kept the bottom cold (milk goes bad in three days) and frost up in the freezer. I read their instructions and removed about half the food in the freezer to allow room around the vents. Still have the same problem. Contacted them and of course it is not their fault because it is past a year. LG was successful in making a one year fridge.

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

We had bought an LG television which was our first LG purchase. Then I was at Lowe’s one day and needed a new refrigerator. We ended up purchasing the LG French door refrigerator in a little over four years ago and I loved it. It was everything I expected until the compressor went out. It took four weeks to get it fixed which was a long time. There are two ice makers. One in the door and one in the bottom drawer. We noticed that it wasn’t making ice. At first, it was still cold, but over a couple of days it stopped keeping things frozen. A couple of days after that, nothing was cold in the refrigerator.I called the number that’s inside the refrigerator and they wanted to know the details of when I purchased it and did I have proof of purchase. I’m not sure how that worked between LG and the people that came out but they had to contact a rep and she said, “We don’t have a rep in your area.” Someone else called me and scheduled. They said it would be a week. Then I called back and they said they had to reschedule because they didn’t have an LG repairman in Alabama. They were gonna have to get a certified LG repairman to come and fix it. They had me describe what the unit did. They were able to determine that it was probably the compressor and they sent the parts. About two weeks after we got the part, the LG repairman came from Georgia and fixed the refrigerator. I haven’t had any issues with it since the gentleman fixed it but I probably wouldn’t buy any LG refrigerator again.

We purchased an LG Counter Depth, French-Door Fridge (LFXC24726D) from Costco 21 months ago. We have been working through Costco Concierge Service, LG and our semi-local repair crew. The problem was diagnosed with a major leak in the system. The local repair crew replaced the compressor, two evaporators, and a dryer. The repair lasted about 24 hours. On the subsequent return visit, the tech checked for dye leaks on all of their solder joints. None were found and the tech deemed the fridge as not repairable.This fridge is still under Costco 2-year warranty, and it has been tough getting the repair/refund resolved. LG warranty support sucks -- even with Costco pushing them. As of this writing, we have been living with this defective fridge for 4 weeks! If half of the prospective refrigerator buyers shopping at Costco, Home Depot, Lowes, and Best Buy had a clue about the way LG handles their customers they would never consider anything manufactured by LG product -- NOTHING!

The dealer was no help with delivery. The LG refrigerator itself is pretty good. Had 1 problem, after 2 yrs. Ice maker door (flap where ice drops from) had to be replaced. Which I had to pay for my self.

We got an LGLMX25964ST/02 refrigerator 7.5 years ago. Last week water started leaking from the ice dispenser door. Two days after that my wife called to say that all the food in the freezer part had defrosted. When I got home I pulled the fridge away from the wall and checked the fan and compressor, they seemed to be running fine. I called LG and I was told the fridge is out of warranty and diagnostic would be $185 plus parts and labor! I am still trying to figure out what to do, fix the 7 year old one or buy a new one, from what Ive been reading its not going to be an LG. I have a 26 year old Amana refrigerator at my rental still going strong.

Unhappy at first, there wasnt sufficient water filling the machine. The result was that the clothes had a musty smell, they were simply not clean. The solution was quite simple; however, it may not be found in their user book. Beneath the top of the washer, there is an upright screw mounted on top of one of the sensors. There is only one screw that may be turned, hence, you cannot go wrong on this. Take a Phillips head screwdriver and turn the screw 1/2 turn clockwise. This tells the water sensor to allow in more water. Caution: Do not turn it a full turn or you will have too much water. Now Im happy. There is ample water in the machine and the clothes come out refreshingly clean. In this day, when everyone is going green, LG thought it prudent to just dampen your clothes and thereby save 3 gallons of water during each load. The result of going green, caused clothes to come out of the wash still soiled and smelly. Wash these a few times more and they smell even worse. LG should wise up. Important note: The top of the washer should not be pried off as it will bend the retaining metal. Pull the machine out, unscrew the holding screws in the back top of the lid. Then pull the lid back towards the rear about 1, the lid may then be lifted up. The LG front-loading washer works wonders with ample water. Adjust the water sensor and enjoy clean clothes.

4 year old LG refrigerator keeps breaking. Already had a service repair but now past warranty & same problem reoccurs. Wastes food & LG giving us run around. DO NOT BUY AN LG REFRIGERATOR!

Bought LG washer and dryer just over 6 years ago. Had no problems till today when the dryer started to thump. I am a retired millwright-machinist and have repaired washers and dryers as part of my job for years in a large hospital. I took the dryer apart to discover the drum was cracked on the welded seam. My extended warranty ran out in March. Called the Warranty Department at LG and was told they never heard of such a thing and could not help me (I did tell them that there were hundreds of similar complaints on the internet). Called the local service company and was told a service call would be about $300 plus parts. They couldnt understand I already had it apart.I called another company and was told that I could buy a new drum for $133.58 but the drum was back east and it would take several weeks to have it shipped here, so I will weld the drum for now and order it at a later date. Not happy. The washer has performed O.K. but has a funky smell if you keep the door shut. We wash and dry about 4 loads per week so its not abused. Will not buy another LG.

Our 3 yo fridge has been a total nightmare. The compressor went, we lost all the food in the freezer. That was my first problem. Then I tried to contact LG for customer service. After trying to converse with an operator in the Philippines, I was able to get an authorized service tech to try and fix it. Tomorrow will be the second time I am calling him. He has replaced the main board twice. Still I have no ice and the bread in the freezer along with the veggies are all defrosted. I AM DONE. Tomorrow I am going to my friends Printing shop and having 500 bumper stickers that Read : DO NOT BUY LG PRODUCTS, Google LG Reviews to see for yourself. $1800 Fridge junk in 3 short yrs!!!

Purchased a LG 1.5 ft.³ smart inverter microwave oven in August 2019. Three weeks later the unit quit heating. I called LG customer support and was eventually told the magnetron was defective. I was told I could send the microwave back to LG and they would replace me with a brand new one. Not wanting to wait, I decided to return the microwave to Home Depot where it was purchased and was given a full refund. Because Home Depot‘s return policy includes a 90 day exchange or refund, I decided to purchase a different brand. The moral to this story is don’t wait on LG to refund, replace, or repair your appliance if it is newer than three months. Take it back to the store you bought it from instead. Far less stressful.

LG direct drive top load - This machine makes me wish I bought the $300 basic Whirlpool. Every load gets UE code. It’s loud. Uses a lot of water. Ends up taking all day to get laundry done. Is it even worth fixing the constant unbalancing?

In 2015 I bought all my LG appliances just to get to the 4 yr with them when all came apart. Just in this yr my microwave stop working, my stove supposed to be fitting 5 pots, it only fits 3 on it. My wall oven broke as well, but my worse nightmare is the experience I’m going through with my refrigerator, a MODEL: LMXS30776S/01. This refrigerator has stop cooling and making ice 3 times this yr, between April and November. I called the warranty company and they throw the ball to LG, LG keep sending this A&E Factory service to work on this refrigerator and for the second time in this month they supposedly fixed and leave saying that it would take 24 hrs for the fridge to cool again, 24 hrs passed and The fridge still not working.LG customer service keep say that they can’t replace the unit until the technician writes in his report that the unit is unrepairable. Meanwhile they have the customer without a fridge for almost a month. Christmas is around the corner and this is becoming a nightmare. All I keep hearing from the technician is that this is happening a lot with LG Appliances and LG stead of replacing or reimburse the money prefers to keep expending money paying to service companies.

I just saw a lot of my relatives and friends own an LG refrigerator so I decided I might as well get one too. Its more because its popular and my local store had one on sale that I found very appealing. I really enjoy how slick and modern the design appears. Modern design is what I can really appreciate especially since it saves energy. But I realized that it comes with a lot of technology features that I really enjoy and find tremendously helpful. Honestly there is nothing I donit like about this refrigerator, very cool and very efficient at what it does, its technology is top-notch with a touch screen and the ability to save power, theres no reason not to love it.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

We got our LG refrigerator about three years ago. I was very surprise when my wife said it stop working. We called LG and was told it would be $125 for a servicecall, plus labor. They sent a compressor out that morning before the service man got there. In talking with the guy he said they knew it was the compressor. It would $225 to fixed. He said he did three a day. The company know this is a problem.

Bought LG DLE3170 dryer about 3 years ago. In 6 months I started to get troubles with lint screen. During the spinning the screen would start to rise up above the edge on 3-5 mm, just enough to catch the piece of cloth. Then it would swirl it to a tightrope, which would bring along other pieces of clothes and all of them tight up in one huge spiral. At the beginning it have happened extremely rare, but last few months it happens pretty frequently. I tried to level up the dryer to perfection, but it didnt help. Seems that the screen is simply too big and doesnt stay in place for longer than 1 minute even when the dryer off.

My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.

Dryer worked very well until it just stopped. Used about 2x a week for 3 years. Called LG and used their repairman for $150 to diagnose the problem. He took off the top of the dryer and the motherboard and wires were fried. Said he had seen it before and that replacement of motherboard would be $850. LG unresponsive. Junked this beautiful, new-looking dryer and bought a Samsung. Read my negative review of an LG steam DW. NEVER under any circumstances, no matter what you think about your being an exception. Never buy LG.

LG counter defpth fridge LRFD21855ST: I have had my fridge since 2007. In the last 3 years, I have had an appliance repairman come out no less than 6 times to repair the water lines to the water dispenser/ice maker. This last time, it worked for 2 months so I have to call again. I trust my repairman (who hates LG btw). The cheap plastic parts they put in just keep breaking. For the money I spent on it, it should last longer than this.

After two years of purchasing, the units (LG Tromm) started giving error codes with the door. Several parts replaced, cant fix a washer that cost $ 800.00. It has to be a way at least to fix and not to deceive customers like this.

I bought an LG washer model number WT5001C in April 2012. One year, the water pump is so close to the tub that the tub knocked the water pump out of place causing it to cut into the water outlet. This resulted in water being released all over the floor. In trying to get this repaired, I discovered that LG parts are not stocked here in Dallas but at one distributor. And the best case lead time is 7 days to get the new water pump.

I am buyer of fht1409zwl model, paid 38k INR. Biggest drawback is washing quality. (Reviewing after 15 day use) When I compare with my old top load washing machine it not even near by it. Second drum size for 9 kg are same as 7 and 8 kg. When I ask same thing from their representative they say their inner motor is differ, motherboard is different. Practically you cant put 9 kg cloths in one run. Waste of money for 9 kg. I am not writing this because of 7, 8 and 9 kg drum issues, but due to washing quality. I use other products of LG. They are extremely good, but not in case of WM. I dont need this product anymore. I love to use old one. BTW I am using other LG product like TV, refrigerator and they are working awesome. Not posting because of any hate feeling but my genuine problem.

LG over the stove microwave caught fire while not even in use. Flames coming out of vents across the top of unit. l have reached out to LG numerous times. Spoke to liability agent once and was virtually dismissed because I had hired a claims adjuster which had zero to do with LG. All I wanted from LG was my homeowners insurance deductible. Now that my ins. claim is settled, I have called LG, was given liability agent Tim **s direct line by a supervisor. I have left him two messages; but he has not returned my calls. I will update this review soon.

Ive had numerous problems with my LG Washer TROMM WM2688. There is bellows hose underneath the tub that gets a hole in it and leaks every few months. It takes about an hour and a half to fix it. I’m on my 5th bellows hose now. It just went out again. Ive also had the water fill valve get stuck on and stay on. I had to replace it. It also has a problem with draining the water from the tub. I get an error saying water is not draining. You hit restart from the pause and it will continue. It could be the pump out, the sensor out, or the control board out. Not sure yet. If I couldn’t work on it myself, I would have spent enough on service to buy a new one. It wouldn’t be an LG. I’ll buy no LG products.

As most of you know, I do not use social media as a living diary to post what I’m feeling, what I’m wearing or what we’re having for dinner tonight. However, today I am going to make an exception and share my story about why you shouldn’t buy an LG refrigerator as I head into week three without one as I continue to work with LG support.Let me start by saying, you can’t make this stuff up. The morning of Monday, May 18th started as any other Monday. I woke up at 5:30, turned on my computer, started my coffee, put the dogs out and reached into the refrigerator to get my cream. Imagine my surprise when I realized my 16 month old refrigerator [LFXS30766S] and freezer were warm. I’ve bulleted a the rest of this story to make it read faster for those of you who care to. • Called LG support, who deduced that it was probably the compressor and issued a service ticket [**] for 5/19 between 8-5 am EDT. [At no time does he mention that they have a known problem with their compressors which is why they have extended their one year parts and labor warranty into a five year warranty.] o I was thrilled to receive a call around lunchtime from the service company [J.O.A. ELECTRONICS] who told me he could come that same afternoon [5/18] to look at the refrigerator. o J.O.A. comes at 3 pm EDT, runs diagnostic, confirms it was the compressor, charges me $50 and starts to leave. I ask him how long it will take the part to come in.o J.O.A. then tells me LG will order compressor and fix the refrigerator that he can’t do it. [Are you freaking kidding me?] • Called LG support back and talked to a new service rep who told me: o J.O.A. Electronics shouldn’t have charged me $50 as my refrigerator was still under warranty and he should order the part so he can come back and fix it. o She then supplies ME with their contact info and tells ME I need to:  Call them and tell them they have to return my check. [as they shouldn’t have charged me] Confirm that they can order the part and fix the refrigerator. [Isn’t this why she’s getting paid?] • So at this point my husband gets home from work and calls J.O.A: o who refuses to return or destroy our check, causing us to call our bank and issue a stop payment [$30].o who also tells Steve that his job was to do a diagnostic, not order the part or fix the refrigerator just do a diagnostic. [seriously, this is who my service ticket from LG went to? What happened to a certified tech or company…] • Called LG support back [for those counting, this is call three on 5/18], and talk to another service rep who: o Listens to my tale. o Puts me on hold to talk to management; and then gets back on the phone to tell me, she can:  schedule an appointment [**] with Jude an LG certified technician, for 5/26 between 8-12 EDT [because Monday, 5/25 was Memorial Day] NOTE: that’s a week without a refrigerator DURING THE COVID-19 PANDEMIC, OVER THE HOLIDAY WEEKEND AND AFTER DOING A MONTH’S WORTH OF FOOD SHOPPING.o After slightly losing my **, let’s be honest folks, for all of those of you who know me, patience is not my strongest strength, I tell her fine and graciously accept the appointment with Jude the Savior for over a week away. We make due for the next week without a refrigerator [shopping daily/borrowing refrigerator space from friends]. Again, you can’t make this ** up. • So, joyous day, 5/26 arrives: o Jude [the long awaited LG certified tech] calls to tell me he’s running late and will be at our house closer to 1:30/2:00. o In the meantime, our address update from my calls a week earlier take effect and our town is updated. [they had the correct street address but the wrong city]o I immediately get a call from Jude, the LG certified tech and savior, who I have waited a week to come fix my refrigerator, who tells me our town isn’t in his territory so he won’t be coming because it’s too far. He cancels my RNN ticket. [We live 15 minutes from the wrong town in the ticket.] • Pissed off [major understatement], I called LG support, tell the service rep I want to speak to a supervisor, get put through to another minion, tell my story, AGAIN, including the J.O.A. mess, tells me he can get us serviced the next day [you see there’s no way we can get same day service because of COVID-19 and such – really, there’s a pandemic in play, this is news to me], 5/27, new ticket issued [**]. [We wait with baited breath to find out who is going to be coming to fix our refrigerator.] o I get a text telling me a service ticket has been issued and I will be contacted once a service center has confirmed.o J.O.A. ELECTRONICS accepts my ticket is confirmed as our service company. [again, you can’t make this ** up] • We call back LG support, express our frustration and concerns about J.O.A. being assigned the ticket and again tell him the story about J.O.A. an the incident that happened back on May 18th. o While we’re on hold, the service rep calls J.O.A. himself. [props Arnell as it was more than Diane did for us on 5/18]  They assure him they can do the job and they will call us to set up an appt.o We wait. [NO CALL. NO APPT SET UP.]• The morning of 5/27, I literally get woken up by a text from LG that says they are still looking for a provider to come as quickly as possible. I will be notified when an appt is confirmed.• I send an email complaint to the office of the president because he wants to be connected to his customers (5/27), outlining our dilemma and the challenge we’ve had getting service for our refrigerator. [Again, it’s only 16 months old]• 5/27, call LG support (again), to be disconnected (again), but this time Service Representative calls me back. We now have a case ticket (vs a repair ticket [CNN vs an RNN]) which will take 3-5 days to be reviewed before hearing back from LG. [AT WHAT POINT IS LIFE GOOD WITH LG because I’ve missed the GOOD LIFE EXPERIENCE!]• 5/29, receive a standard letter from an executive advisor in response to my letter to the president thanking me for my letter, telling me that my case is in review and let her know if there was any immediate needs that she could help me with…SERIOUSLY, ARE YOU KIDDING ME? IMMEDIATE NEED. HOW ABOUT A REFRIGERATOR THAT WORKS!!!The worst part is we are out hundreds of dollars in food, the returned check fee, a couple of vacation days and I still do not have a working REFRIGERATOR. At this point, I just want my money back so I can buy a refrigerator that works and will work 10 years from now. Again, our compressor didn’t even make it 24 months. So if you’re in need of a refrigerator, do not buy the hype – LIFE IS NOT GOOD WITH LG. Buy a Samsung, GE, Kenmore, or another brand. Life is not Good.

Runs silent and cleans well. Steam sanitize, power scrub, regular modes as well as ability to choose wash strength. Standard, under counter. Has very clean lines with no brand on the visible front of the machine. When first purchased, the original dishwasher was faulty and would not work. We purchased through Best Buy who replaced the machine a week later and since then we have had no issues with it.

Model Number LDCS24223 stopped working after 4 months! This refrigerator worked well for 4 months. Then the top refrigerator portion stopped cooling. It took over 2 weeks for LG warranty repair service to determine we needed a new fan motor and a new compressor, then another 2 weeks for these parts to be installed. A month without a refrigerator was difficult. The repair person who came was courteous. He said this model is known to have this problem. If you buy this model, I recommend you buy the extended warranty.

3 times LG tech. replaced the linear compressor in my LG refrigerator. Each time cost me $375.00 in labor cost time 3. Total cost $1,150.00. Me and my wife we are over 70 retire. We did spend so much food and time talking by phone to LG customer service and supervisor trying convince them to replace the lemon refrigerator with new one or help paying for the labor cost because no longer we cant afford buying new one or continue waste money for repair labor cost. NO WAY. I wonder a many LG linear compressor need to be replaced and a many thousand of dollar need to be waste before LG electronic replace my LG lemon refrigerator with new one. Sorry for my English.

The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

WT5001CW - We are still having significant problems with our LG washer. The latest issue involves the troubled spin cycle particularly when washing items in the Towel Setting. While trying to wash just 3 bath towels along with several smaller items, our washer will become unbalanced during the spin cycle subsequently causing our machine to stop operating! After having to stop, adjust, and rearrange items, the machine will resume the spin cycle only to have the washer once again cease normal operation requiring me to repeat the process of pulling out these wet items. As I indicated previously, I believe this chronic balance problem is due to a defective LG software issue rendering our washer unsuitable for the ordinary purpose for which it was sold to us. This LG washer is defective. We cannot operate the washer for which it was intended.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

We have a model lfxs29766s French door fridge. The linear compressor just broke after only fours years. Apparently LG is very aware of this and their solution is to charge you $350 for a new compressor. Tech that came to the house says he replaces 4-5 of these compressors a day. Incorporate that additional cost into your evaluation because I think you can get a better fridge for that additional money....and it will happen to you.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

We purchased our LG Tromm 3 years ago. The first thing that happened was the boot on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didnt fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop. We do a monthly bleach tub clean and have used the pucks you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. Im not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.

Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

The refrigerator stopped cooling 1 week ago. The LG repair person has been out multiple times, tested everything (even consulted with LG), finally replaced coils suspecting there was a blockage, still not cooling and it is Thanksgiving tomorrow. The compressor was replaced under warranty within the 1st year. Weve had refrigerators last 20+ years with no repairs, this is ridiculous. So the repair guy got paid yesterday, was supposed to call today, have heard nothing and his mailbox is full. We have family visiting and no refrigerator. Been living out of a cooler for the past week.Disappointed that this refrigerator has turned out to be such a piece of excrement. We bought it because LG had a good reputation. Apparently theyve cut huge corners on quality and are following the planned obsolescence that is becoming common practice so you are forced to buy appliances more often, whether you can afford it or not. And getting more business for their repair people....

This LG dishwasher is very underpowered and cannot clean the dishes. I think they used a low pressure water pump to quiet the machine. Also, you cannot open the machine without resetting the cycle.

We purchased an LG fridge from Home Depot on the 19th of January 2011. This fridge went hot and destroyed most of our food on July 13th, 2011. I called LG and they ended up getting a technician out to the house that afternoon. LG said the issue was the control board, but the tech thought there was more. He ordered a compressor as well. Home Depot gave us a fridge to use in the mean time. They returned to fix this on the 26th of July. The panel didnt solve the issue so the tech went to install the compressor and found there was no freon in the system. LG didnt believe this was the problem after two days of waiting, so the tech had to come back on Friday on the 29th of July to install an evaporator with UV chemical in it. The fridge had a bunch of freon on the charge side indicating a blockage somewhere in the system. We had to run the fridge for all weekend and then late Monday, came back to find it still was not cooling or working. LG, at this time, said they may replace it. After a bunch of calls to LG and getting nowhere, we finally are being told they will replace it. This is another 7-10 business days with no fridge and no results. LG informed us that they will NOT pay for destroyed food. I would not purchase another LG product. We have 4 other LG products in our house not including this fridge. The customer service sucks and response times are unacceptable.

I have bought LFX31925ST French door refrigerator from Home Depot with extended warranty for 5 years on Aug 2013. I had to replace new compressor and some other parts from warranty which took 2 months to get the refrigerator back again. Then last month, our refrigerator and freezer went down again and this time we were out of warranty and only covered parts and labor cost were $450 from LG certified technician.I have called LG and they said that they cant help and it has been 7 years and it is common to have compressor down, but I think my compressor was replaced 2 years ago. Can someone advise on who to call to file a complaint on this matter? I have distance learning kids and having to buy food for each meal is very cost consuming and I just hope that this time our refrigerator will work for long time, but need to know if LG has low satisfaction with high cost.

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldnt be more disappointed.

After one half hour on the phone with LG customer service, I left so mad I would never buy an LG product and will do anything I can to discourage anyone I know from buying one. My two thousand dollar refrigerator did not have one (the owners manual clearly states one should come with unit). But after spending more than a half hour with their customer service I still have no plug, and now can look forward to wasting even more time with Home Depot, trying to get something that should have come with the unit. If LG cant handle a problem over a 50 cent plug, think how they will react to a real problem. I owned retail stores before retiring, and would have fired any employee that handled a problem like this.

The sour smell. I have run hot water runs in it but it still makes your cloths stink. The money we spent on towels and clothing. You have to buy them every 3 month. But I see I have the same problem as every one else. So what can we do about it? I want some help!

I have the French door with bottom freezer and I love it. At the bottom I have 2 drawers, that way I do not have to dig too deep. Love the way its laid out. On the downside you have to have a second freezer if you really like to cook!! LG makes great appliances!!!

My husband and I bought this what I thought was an awesome refrigerator. I was mistaken. It has stopped working. Does not cool or freeze and we havent even had it a year. We bought the five-year warranty with it and called them to have someone come look at it (to uphold the warranty) and they transferred us to the Philippines!! Though we bought it at Lowes fifteen minutes away! The person on the line who can barely be understood tells us they dont have anyone near us to come look at it and that someone will be getting in contact with us within the next 24 hours. That was two days ago. I had just went shopping and filled this fridge and woke up and everything was spoiled!! I would definitely not get this refrigerator!! I have a child who now has to get her (what will fit) drinks out of a small cooler because I dont have another 4-5 thousand dollars to go purchase another refrigerator! Im extremely upset that no one has even attempted to contact us in regards of the warranty but took our money quick like! DO NOT BUY THE LG KNOCK REFRIGERATOR!!

Purchased 28 cu ft. fridge (LFSX29766S) 12/15. Worked for great 2 1/2 years and quit. Told compressor was bad. Compressor was covered but labor was $550 plus 4+ days to get one shipped in. Our other option was to buy compressor @ $250 and get it installed next day. I figured $900 and no idea how long it would last wasnt an option. Bought a new one, not an LG. And I will never purchase anything with LG on the product.

About 4 years ago, my wife and I purchased a top load LG washer/dryer set from Lowes for~ $1400 after our MAYTAG washer died after 20 YEARS. They worked fine for about 2 years. After that time, the washer started to get the UE error more frequently, and started to growl and squeal. For weeks, I tried to get a service appointment from LG under warranty. None of the listed repair shops would touch this thing for less than $90 service call. In talking to the tech, evidently, this is a common issue with these products and costs around $450-$500 to repair. I considered fixing it myself, but the expense of the part(s) and special tools required made it not viable.As a mechanical engineer, there is no way this device should fail so quickly. We do maybe 6 loads of wash/week of normal clothes and towels. Bottom line, I will NEVER buy LG again!!! That includes phones and electronics. We just purchased and old school agitator machine from a domestic manufacturer. AND when in the market for a flat screen TV and phone, didnt even consider LG!

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

I remodeled my kitchen at the end of 2015 and bought brand new LG appliances: a fridge, a range and a dishwasher. The fridge broke twice since. The dishwasher broke once. The range has not broken yet BUT all the markings on the knobs came off and it is very hard to know at what temperature we are setting the burners. This has been for me an awful experience. I will never buy LG again.

I have an LG front load. It does not have an option to add more water and there is never any extra water in it other than what is on the clothes. As a result I have to wet the clothes down before I start the cycle and do a “rinse and spin” at the end of a full wash as the “extra rinse” does not utilize enough water to justify the electricity being used but the rinse and spin seems to have residual water in the drum. Even with minimal soap and fabric softener or using vinegar in the mid cycle the clothes still come out with a chemical smell to them. Yes I clean the machine regularly as it also has a problem with getting smelly quickly. Had to replace the sensor that creates the spin at year 6 but DIY as this is such a common problem and instructions found easily on the internet.

I purchased a LG washer and dryer set 3 years ago. There was a recall on my washer. I was never notified and this caused my computer board to go out. My clothes have been locked in my washer for 5 weeks. LG sent the recall part, but not the computer board. They have me on hold for 20 - 40 minutes and do not provide service. NEVER PURCHASE LG APPLIANCES. They are defective and the company does not back their products and customer services is non- existent!

Bought an LG french door, lasted all about a year, just stopped cooling. 6 repair attempts were made, none worked, so after months of not having a working refrigerator, LG refunded our money. Well I went to Sears, bought a Kenmore. Well it is made by LG, but hoping to Kenmore standards. Now less than 3 years later, this one has also failed. LG may make good TVs and washing machines. But they need to get out of the refrigerator department, complete failures, TWICE!!

LG True Steam Washing Machine is a piece of junk! I had problems from the get go (bought in 2010). All of the complaints that I have read are valid. I too take care to leave machine open to dry and clean tub on clean cycle with bleach once a month. I use the correct detergent and amount and even periodically use the refresh tablets in the machine. I have also spent money on service calls. I never had even one problem with my cheaper top load models. But this one sure looks good! Who cares! I just want a washing machine that cleans our clothes well and is problem free. This machine is a zero.

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

This WT5075CW washer is completely useless. I am going to have to replace it, and I have only had it a little over a year, but I cant take it anymore. It gets unbalanced on the spin cycle for no apparent reason. I only was like weight and size clothes together. I rearrange the clothes when it gets unbalanced and then restart. It starts filling with water again and stops unbalanced again. I try the Spin Only cycle. Same thing. I was the same loads every week and it is completely random as to which load will have this problem. Last week, it was the delicates – how can they cause an unbalance???!!! I am left with an entire load of sopping wet clothes that I have to drain over the top of the washer, hang out on the patio until the dripping stops and then dry in the dryer for over an hour. I called my BrandsMart extended warranty repair team out and they said that is how the washer was designed and charged me $60.

A few months after purchase the filter compartment started to leak so we had water pooling on the top shelf. Got it repaired. Then the ice maker had a leak in the back so large sheets of ice would get stuck behind & prevent us from taking out the ice tray/compartment. Got it repaired. Then the filter compartment started leaking again. Got it repaired. And the biggest problem of all, the compressor died and it took a week to have it repaired. Lost a lot of food & homemade prepared meals in the freezer not to mention being a week without a fridge!!! Got it repaired. 5 days after the repair, the new compressor died again!!! The day after I went to Costco to restock the fridge & freezer!!! Im still waiting for the warranty people to call me to set up a service! I just might lose my mind! There is no way on earth a fridge costing nearly $3K should give this much trouble so early on in its life!

Our refrigerator went out about 3 weeks ago. We had one repair technician come out who said the compressor and motherboard needed to be replaced. He ordered the part and 4 days later came to do the repair. Upon disconnecting the compressor, he said there was something else wrong with the refrigerator as there was no Freon in the system. He indicated that either the evaporator was bad or there was a leak in the line. He said there should have been Freon in the system when he disconnected the compressor, but there was none. He indicated we needed to contact LG to have them send out one of their service technicians to complete the repair. That is when all the problems arose. LG issued a repair order and a new technician called us. When he learned that another technician had opened the refrigerator to change the compressor, he said he would not touch the refrigerator. We call LG back and requested the work order be directed back to the original technician at our request, but to our dismay, the technician said he did not have the equipment to do the repair. Since then we have been trying to get in touch with LGs executive services and they saying they will call us back if we get disconnected. Sure enough, when they attempt to connect us to their Executive Service group (about 2 or 3 times), we get disconnected and have not received a call back.We contacted several companies that LG has referred us to call and found one that said they would come out and evaluate the refrigerator, but we needed to get a work order from LG assigned specifically to them for them to come out and work on the refrigerator. We are still waiting on LG for that work order. What else can we do?

Purchased LG dryer DLEX3250W in 10/14. The lint filter has not fit into the spot for a while - seems to have swelled and pops up. Twists all sheets and clothes. Now, the corner broke off and 10 items (sheets, womens underwear, tanks, camisoles, summer dresses) all are ripped and destroyed!

We bought this LG WM3670MWA washer and paired dryer at Nebraska Furniture Mart in in June 30,2018. The Silk screened Cycle Name lettering is now dissolving and even rubbing off the washer. LG says its COSMETIC damage because something other than warm water and a damp cloth was used to clean the washer. We use Shout as a pre-wash and have for the last 15+ years. Our 13 year old Samsung front loaders never had any issues with lettering rub off. I sprayed Shout on a 9 year old silk screened plastic cup and let it sit for a week, adding Shout each day, and its still perfect. Never buy another LG Product. NFMs $270.00 extra warranty was worthless for this as they say if LG says its cosmetic, theres no reason to even come look at it. They only cover mechanical breakdown. Not happy with performance either. Also, Turbo-Wash times are reasonable but will only take 3 items (?).

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.

Purchased an LG side by side model #LFXC24726S several years ago (2015?). The compressor went out and after reading the angry reviews on this site, I feared the worst. I called up LG, and after about 10 minutes they had scheduled a repairman to fix the fridge in two days. LG overnighted the replacement part and paid for the repair. The fridge is now humming along and everyone is happy. Thank you LG for the excellent service!

Great price for all the features I was looking for. Met all needs I was looking for. I was looking for black stainless steel and LG had the best look. I like the black stainless steel, the display and how I can change the shelves inside, the pull out freezer and side by side doors. Ive always liked the look of the aide by side doors. However, Id like more space in pullout freezer, not freeze things in the fridge as easily. If the freezer was bigger I wouldnt need a separate freezer. I wish it were also easier to change the temperature of the fridge and freezer. Overall I would definitely buy again.

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.

I bought a top loading washing machine (no agitator in November 2013). The first week I washed a pillow and it shredded it and any towels to pieces. I called Home Depot and they said I had to deal with LG. A repair person came out and determined that the plastic rim around tub needed to be replaced. I wanted LG to replace my washer and they said NO. They told me that I had to have repair people out 3 times for same issue before they would consider replacing it. The plastic rim got replaced and the washer continued to shred clothes.The next repair person came out and found sharp edges in bottom of tub that have been ripping clothes. He then contacts LG and they say that this not covered under warranty. The repair will cost $800 (which is more than I paid for the washer!). The repair guy told me to only wash clothes on Bulky bedding setting so that clothes will less likely shred because it uses the most water. The following month I had a loss in the family and gave up trying to deal with LG. So for the past 4 years I have been using this washer only on Bulky bedding setting and throwing out a piece of shredded clothing about every other wash.The washer never cleans well, my whites are always dull and makeup never washes out of washcloths. The top latch also broke and I have to hold the lid down for a while before it will start. For past two weeks I have been getting a an error message that my brother who works on washing machines could not fix. It will not drain/spin. My brother took the back of the washer off to see if he could help and there was tons of pillow stuffing and shredded clothing pieces from the very first week of having this machine! LG says all repairs are up to me and there is nothing they can do. I will NEVER buy anything LG again!

I have the LG refrigerator Model # LFD25860SW. I just tried to clean the refrigerator and had great difficulty removing crisper drawers, the bottom shelf, etc. I ended up breaking off many pieces of its cheap plastic. I havent contacted the company yet about replacement parts, but Im not sure if I want more cheap plastic parts!

Horrendous Experience! On 7/13 I reported that twenty expensive Brooks Brothers non-iron shirts were destroyed due to the fault of the lint filter of this dryer. The shape of the filter was not manufactured properly and did not remain in place. As a result, pockets, sleeves, button holes and collars of twenty shirts in a load were ruined. I immediately contacted LG customer service and spoke to someone about this event. They offered to mail a new lint catch and then said that I would have to complete a full report of the incident. A follow up email arrived to me with a claim form that I submitted on 7/20.I completed the form in full and also took detailed photos of every shirt and the damage caused. I had heard nothing back at all for two months until on 9/3 when I began to submit daily written complaints via the LG website complaint portal. Finally on 10/5, another representative contacted me via e-mail and asked me to once again forward my claim for and all of the photos of the damage. After review, the representative said that the most they would offer was a reimbursement of $250.00. I sent examples of the current value from the Brooks Brothers website, segregated the shirts for physical inspection and was informed that I would need the original receipt for each one in order for the reimbursement to be reconsidered.A collection of twenty shirts bought over a series of time that were not defective prior to their placement in this dryer would have had no reason to have receipts available. I offered to have them viewed in person and made between 3-4 photos of each shirt as described, showing their tags and damage! Brooks Brothers shirts are quality and time tested to last because they are made properly; quite unlike this dryer! I have yet to get any response to my dissatisfaction for this companys resolution. I did, however, receive this e-mail from 12/21 that had the gall to offer me $500.00 for having completed this survey.My loss of value due to the shirt damage was in excess of $2800.00!! This company has a terrible amount of nerve and complete lack of concern for the customer experience as a whole. This dryer is an abomination and I am sorry that I ever decided to purchase it. Your company should be ashamed of itself for all of the aggravation that I have been put through for this incident...never mind the financial loss!

We have had numerous dishwashers over the years but this LG Dishwasher Model LDF7551ST is the WORST dishwasher we have ever had. Both trays collapse when dishes are loaded, the drain line is insufficient so it periodically doesnt drain. This Thanksgiving dinner at 10:30 p.m. we had to empty the entire thing and wash dishes by hand because the dishwasher wouldnt drain. ABSOLUTELY DO NOT CONSIDER THIS DISHWASHER - warranty is dreadful - ours said we had a lemon warranty but despite calling a service man NUMEROUS times our lemon is still being squeezed! Dont know if the warranty issue is with Sears or LG.

On June 6, 2010 I bought an LG wm2301hr washer from Best Buy. Today we found that this washer had a slow leak in a faulty valve at the top of this unit that must have been leaking for a while. It was just a slow steady drip for a long time until today 3-2-2012. The way we found was that there’s a moldy smell in the closet behind the wash room with lots of black mold growing under the baseboards. Now, we have ruined carpet, ruined clothes, ruined sheetrock and baseboards and a washer that I have to fix myself. I expected a lot more quality for an $1100.00 washer. Best Buy said sorry. LG said sorry out of warranty. Wow, with the water dripping on the motor, I don’t even know if the machine is safe to put back in service. Any help would be great!

This LG dishwasher cleans the dishes very nicely. Its quiet, offers a variety of cycles, looks good, etc. Of the ten or so dishwashers Ive owned over my lifetime, this one is my favorite. Things that I like about the LG dishwater: very quiet, thorough cleaning, looks attractive, lots of options inside for placement of dishes, drinkware and pots, and a pleasant little tune when each load is done.

I bought an LG W2101HW and a matching dyer in February 2010. First, the washer ran great with no problems, and then July 2012, error code comes up for heating element. Warranty is out. I find that only two repair companies will even touch them - out of fifty or more repair places. Here comes the great part - it needs diagnosis to determine the cause of the problem that the machine tells you with the code. They wont to charge you, but then if it is stacked, you have to help them unstack it. Great when you’re disabled then find out you dont need to after all! So you call them and they tell you it will take a week to ten days. He comes out and reads the same code. That will be $79.00. When we fix it, it will be fifty more plus part, which is fifty dollars. We have to order the part and that will take five days. They come back more than week later. We got the wrong part and needed to order new one. A week goes by and no one calls. I give them another four days and no one calls (forgot about you). They will come the next week. They only go by zip code, so it’s always a Thursday. Repairman brings part and installs part (no unstacking), I pay the money, and everything is fine. Two weeks later, it’s the same thing again. I called repair and no one ever called back. More than a month later, still no call. I bought a new washer and dryer (GE). I will never ever have an LG. Nothing, the company does nothing for you when called, only a stupid email, so sorry. What a joke. Never buy LG washer or dyer; you will be sorry. I paid over $1,600 for both.

We have ordered 4 compressors in the past month. First one through Amazon. Last three from Sears directly for our Kenmore which was guaranteed to be the same as in original refrigerator. Connection is upside down from original on each one. Please advise!

LG customer service is almost as bad as their top load Washer. Machine grinds, bearings are shot. It rusted at the fill reservoir & top lip. LG service asked to hear it over the phone. I think we should all join in a class action lawsuit as LG knows these are all defective. We bought ours at Best Buy (huge mistake) as their extended warranty dept says 2 weeks to get parts before even seeing the machine.

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

PAID 1900 FOR HIGHLINE UNIT. Unit fan in freezer went out. Took 3 weeks to get part, lost $400 in food. Home Depot was helpful after screaming at them. Now fan out again and all food lost. Out of warranty and they want to send their people to my home. Awful service and awful appliance. No help and left with mess.

We purchased Model LFXS30726S in late 2015. About a month ago we came home to find water all over the floor and the fridge had stopped being cold. I called LG the following day as it appeared that we had a compressor stop working and cooling the fridge. The compressor has a 10 Year Warranty on it, and LG has had known issues with this particular compressor that they used then because there is a class action lawsuit about it. Anyways, I call LG the next day and they tell me that it will be 15 days...YES over 2 weeks before someone can come even look at the fridge!! Not repair it, just look at it and order parts. Parts were going to be an additional 3-4 days I was told. I said that was unacceptable to go without our fridge with a family of 5 living here. At this point she offered no more options that were suitable to our needs so I moved on and made a few phone calls myself. I fortunately spoke to a great repair company in Denver that said they repair 3-4 compressors on LG fridges a day and that they have the parts needed to complete the job and could be here in 2 days to fix it. So I have the refrigerator repaired and it works fantastically, I call LG to file a warranty claim to at least recover the cost of the parts, and maybe a little labor if possible. LG tells me Theres nothing they can do!. Since they didnt order the work through their network of repair companies, then they wont pay for anything.Seriously!?!? You have to be kidding me?? I was going to have to wait almost 3 weeks to get my fridge repaired through LG, which is completely unacceptable, or else they wont buck up $1000 for the repairs. They have basically told me to go pound sand every time Ive spoken to them.MY ADVISE NOW - DO NOT BUY ANYTHING LG...EVER!!! There are plenty of competitors with as good, if not better products in the market who will make things right. LG is not concerned about doing the right thing as a company. LG is only concerned that their big corporation gets to keep a $1000 instead of making a customer whole by doing the right thing.

Purchased an LG gas range on 06/28/2014 from HH Gregg. The 5 top burners work fine. The oven does not work properly. Set the temperature for 350 degrees, wait for over an hour for it to warm up to the correct temperature. And it will not exceed 320 temperature. Waited an additional hour to warm, gave up on dinner. Called LG technician on phone today, response was to put something to bake in the oven as it is warming up, and this would speed up and solve the heating problem. Again after one hour, oven reached a temperature of 295 only. Gave up again!

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

LG Direct Drive WT 4801CW - Top of the line, we were told. At first small black marks were on our clothes & required a second washing. But today was the worst - its as if there is a hidden filter or holding area that fills up & then discharges filth all over clothes & sheets! I checked our water filters & lines into the machine & nothing was found. We are retired so no clothing caked with dirt/mud. Is there a filter that we are unaware of? Nothing in the manual. I wrote to the Manufacturer but no reply.. Very poor Customer Service. Local Dealer said they would have to pull machine all apart but I have to pay for it! Ive had LG products in the past but this one has done them in as well as their wonderful refrigerator, so we are done with LG anything!

Water dispenser has scratches from usage after less than 12 months of purchase. (Am very cautious when using & cleaning.) Advised not under warranty, due to wear & tear?? Purchasing an expensive fridge One would expect the component to be fit for its purpose. Dispenser has failed to meet requirement as has LG.

Ive had this LG model LMV1683ST microwave under 2 years. I had my house remodeled by a contractor and spent $13,000 for new appliances. They choose LG for Refrigerator dishwasher stove and microwave. Then after 2 years later it suddenly started to making sparks and flames from one of the shelf hooks in the microwave started. If hadn’t been there in time, it had all the makings of a major catastrophe and burning down my home. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and Im at the point of removing it from my wall and tossing in trash. When it comes to LG customer support or Technical support even executive services they’re useless. I’ve been trying now for weeks to get this resolved and get a replacement but as of yet there’s no resolution sight. I don’t trust this unit even if it’s repaired. Microwaves are not supposed suddenly burst into flames. I asked customer support if they would want this defective unit their home. Reply no. So then they’re saying it’s ok for a consumer to have it their home and risk harm to their family. As stated before. LG says their initials stand for Lifes Good. Should be Looking Grievous. Or LNG Life’s Not Good.

My sister in MN and I (in AZ) each purchased a new LG top loading washing machine in fall of 2019. We both have a problem with the washer leaving an ashy, white residue on all our black or dark clothing. It happens whether or not we have used soap and even if I just ran the cleaning cycle. Also, the dryer never dries a load of towels on one run. It always stops while the towels are still damp, so I have to run it again. Im very disappointed in these two defects.

My washer is less than a year old. Already had to replace 4 parts, one is the motor and electronic board and couple other parts! Due to a UE code it was throwing for being unbalance. The other thing it was doing is turning off on its own and not coming back on unless we unplugged it and then turned it back on then it would work! This happened a couple times. I am happy I have a 4 yr warranty!

I bought this WT110CW washing machine at Sears and paid $722.24 including R.I. tax, in December 22, 2014. It is now May 23, 2015. I get a error code E6 that clutch is BAD, unplug machine and call service! I now see the same piece of ** is on sale at Home Depot for $576!! NEVER AGAIN A L/G PRODUCT, when the rating for them was excellent!!

This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

This washer is only 5 years old. There is no reason it should be failing already. Even with small loads, it continues to go into the UE mode, and repeats cycles constantly. So the alleged energy savings is out the window. It will frequently take as long as 2 hours to get one load done. And thats if it finishes at all. LG televisions we have are pretty reliable. No complaints. But their washers and dryers are not worth the money spent.

Purchased a BRAND NEW Kenmore Elite 2014. Within 6 months, had a frozen drain which froze up the food in the refrigerator part. It was under warranty, so fixed without cost. I lost food though. In Jan 2019 the evaporator, compressor and dryer broke!! It would have cost close to 1,000.00 to fix, so I bought a service contract with Sears, monthly cost of 50.00 to cover all the new appliances I had purchased from Sears. It still cost 99.00 for the diagnostic. I lost food again!!! Now July 10, 2019 the evaporator broke again, not even 7 months old and again I LOST FOOD!!! LG you owe me for all the food I lost, in addition to lost time at work to be home so the repair people can FIX MY LESS THAN 5 YEAR OLD REFRIGERATOR.

Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and Im looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though its roomy but it could use better build up because we need support there.

Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

The evaporator and compressor gave out on my LG fridge as well (LFXS29626S) and it appears many other people are having the same type of problem (coincidence? I dont think so... more or less the same timeline (2.5 years or so), same defective part (compressor)). Its also difficult to order the parts needed because they are back ordered. My previous fridge was a GE and never had this kind of problem. This needs to be rectified and LG to acknowledge that it has sold an unreliable appliance to consumers!

Like many reviewers before me, my 2.5 year old LG fridge stopped cooling yesterday. I called LG and spoke to CS who instructed me to change the temperature settings from Celsius to Fahrenheit and wait 2 hours, then call back if the fridge isnt cooling. I asked what changing the settings had to do with diagnosing my fridge, and the rep kept instructing me how to change the setting. After much persistence, I finally got the rep to tell me about the Smart ThinQ app ( to diagnose the problem). We downloaded the app, tried the program... only for the answer of the fridge door has been open longer than normal over the last 24 hours... yes of course! Everything is melting, I was transferring my food to coolers! I called again and asked to be transferred to Tech Support... I was put on hold to nowhere. I called a third time and spoke to another rep who found some equipment on the floor that could diagnose the problem. While the fridge did make a tune that the CS rep listened to, the final answer lead to sending out a technician. Now we were faced with: do we pay $299 for a One Rate fix, which guarantees a complete fix for the one rate, or do we pay $80 for a house call and then a variably increasing rate depending on the complexity of the fix. To pay anything for fixing a compressor that has a 10 year warranty is absurd! The fridge is going to the dump today, and my 20 year old KitchenAid which we replaced with the LG is coming back up from the basement! NEVER AGAIN will I purchase ANY LG product! If you havent bought an LG fridge yet, DONT!

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.