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Maytag Distancia Garantia
Maytag Distancia Garantia

Maytag Distancia Garantia

Maytag home products include a range of powerful kitchen and laundry appliances and HVAC systems that are built to last. On the rare occasion that a broken machine derails your daily routine, you need a warranty to cover your Maytag product.

Manufacturer€s warranty € This warranty only covers appliances and electronics manufactured under a specific brand. For example, Maytag appliances or parts may be covered for several years under a Maytag manufacturer€s warranty.
Extended warranty € Manufacturers and third-party providers often offer extended warranties, which are extended service contracts that protect you after the Maytag appliance warranty expires.
Home warranty € This is a service contract that covers regular wear and tear of major home appliances regardless of brand name or age. It€s different than home insurance, as it doesn€t cover events that may damage an appliance. Instead, it€s meant to help pay for repairs that are anticipated in the long term.
Homeowners insurance € Homeowners insurance is a required form of insurance coverage that is specific to structural damage or property loss caused by theft, natural disasters, and specific occurrences.

LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, the Maytag brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter €Maytag€) will pay for factory specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Maytag designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original purchase date is required to obtain service under this limited warranty.

ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs, air filters, or water filters. Consumable parts are excluded from warranty coverage.
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by Maytag.
5. Cosmetic damage, including scratches, dents, chips, or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported to Maytag within 30 days from the date of purchase.
6. Any food loss due to refrigerator or freezer product failures.
7. Costs associated with the removal from the home of your major appliance for repairs. This major appliance is designed to be repaired in the home and only in-home service is covered by this warranty.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Maytag servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
11. Major appliances with original model/serial numbers that have been removed, altered, or cannot be easily determined. This warranty is void if the factory-applied serial number has been altered or removed from your major appliance. The cost of repair or replacement under these excluded circumstances shall be borne by the customer

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

If outside the 50 United States and Canada, contact your authorized Maytag dealer to determine if another warranty applies.

SOURCE: https://www.maytag.com/content/dam/global/documents/201202/warranty-W10419382-W.pdf

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Maytag Distancia Garantia


Product Reviews:

I purchased a Maytag refrigerator (MBF2258XEB), stove (MER8674AB) and dishw
I purchased a Maytag refrigerator (MBF2258XEB), stove (MER8674AB) and dishwasher (MDB7749SBB) on May 26, 2013. So far all three have been worked on. First, the dishwasher would not fill up with water after the trial run. Called the repairman out. A tag was placed in a position that was preventing the dishwasher from loading up with water. Granted, we should have taken the tag off, however, it stated not to. Lucky for me, I am still under warranty. Second, the refrigerator, which is a freezer at the bottom, started to leak. I thought that maybe we were dropping ice. However, I finally called and had the repairman back out. He knew exactly what the problem was because Maytag knew about it. There was a faulty plug. So in a matter of mins the problem was fixed. Lucky me still under warranty. Those two things happen within six months of purchasing these items. Now, the oven does not work. It heats up to the desire temperature but then cuts off. Called the repairman and he thought it might be the lower baking element. Unlucky for me, warranty has expired. So, $90.00 for service call. Received a called from the repairman, $120.00 for labor and $70.00 for the baking element. I purchased the baking element myself, $58.08 and installed it. Still does the same thing. Now I have another appointment for him to come back out and see what is wrong. Another $90.00! So far I have spent $238.08 on a $699.99 stove. I will never buy Maytag again. Depending on the amount to repair will depend on whether or not I go back to Sears and buy Kenmore. I had Kenmore for 10 years with no problems. I should have gone back to Sears for my upgrade. I did contact Maytag via email. I am still waiting for a reply. Live and learn!
Published: August 29, 2014
Barbara of Bowie, MD
Source: consumeraffairs.com
I purchased the gas stove in June of 2012 from Home Depot, along with a May
I purchased the gas stove in June of 2012 from Home Depot, along with a Maytag microwave (Model MGR7662WB4). Home Depot installed both items. After trying to reach into the microwave about the stove, the knob would turn itself on with me brushing up against it. This happened several times, and one time the flame shot up and I almost got burned. The last time it happened, I did not realize that the knob was turned very slightly and gas was coming out of the burner for several hours. If it were not for a friend stopping over, I would not have considered the odor being from the stove. I assumed that the drains were probably backed up and started to add cleaners to the toilet bowls. I had to open the windows for several hours to get the smell out. So I called customer service 2 times. The first person said I would have to pay for the call if the problem was not Maytag and I said, “Forget it.” Then I went into Home Depot and the salesperson in there gave me another number to call for service. They came last Friday and said that he had seen at least 10-15 calls about this and since the unit was working as designed and no recalls, there was nothing they could do. “Just wait and see if a recall would be put into place and I would be on the list to fix it. In the meantime just keep the knobs off (which I was doing already out of fear).” My sister just bought a Whirlpool gas range this summer as well and asked if I could try her knob and it worked perfectly. Again I called CS and was told they could not send me those at no charge and that it would cancel out the warranty. So I asked her what I have to do before I or someone else gets injured and she said that until there was a recall, there was nothing they could do. I told her I was going to contact Consumer Report as well as Pam Zekman on Channel 2 news in Chicago. End of story; I still have the problem and no knobs on the new stove. Anything you can do to help please contact me, and thank you in advance.
Published: January 22, 2013
Elizabeth of Rolling Meadows, IL
Source: consumeraffairs.com
I purchased a Maytag Neptune 24” front load washer (MAH2400a) and 24” e
I purchased a Maytag Neptune 24” front load washer (MAH2400a) and 24” electric dryer (MDE2400AYW) on October 26, 2005 from Sears in Chesterfield, MO. In April 2011, the drum in the washer began to slush and grind. Water also began pooling around the machine. I called Sears and arranged for service repairman. Before he even looked inside the washer, the repairman wanted to give me a coupon for $50.00 off a new washing machine from Sears. After my insistence, he finally opened the washer and told me I needed a new drum. Because of the Sears repairman’s reluctance to look at the machine, I had another appliance repairman review it and was told that the water pumps for this model were defective. Any loose items the size of coins collected inside the pump and damaged it. I paid $340.00 to get the pump replaced. Ten months later, the dryer started smoking. After scheduling a service call, I was told the heating element burnt out and it would cost $360.00 to replace. It was then I noticed that the washer was leaking again. I took the front base cover off and saw mold growing under the machine. A little research uncovered that this set of machines has had many dangerous problems, from mold to catching on fire. There was a class action lawsuit filed and won by consumers in April 2005, yet I was sold this model in October 2005. I feel both Maytag and Sears knowingly sold me a defective and dangerous product. I would like to be refunded for this set.
Published: February 23, 2012
D. of Los Angels, CA
Source: consumeraffairs.com
Bought this stove in 2011. 9 months ago I had a 300$ repair for fuses to tw
Bought this stove in 2011. 9 months ago I had a 300$ repair for fuses to two out of the five stove top burners. Several days ago the ovens were not lighting and I called for repair again. Well the ignition switch in the lower oven had a frayed wire from the factory which created an issue with the control panel. Today I was quoted 600$ to repair the ignition switch and the main control board. PARTS ONLY. I am not repairing this stove. Called Maytag due to the issue of a defective ignition switch wire and got nowhere. Very poor quality product.
Published: September 1, 2015
S of Clinton, CT
Source: consumeraffairs.com
Havent even used the range yet and the paint is peeling off of the top. I h
Havent even used the range yet and the paint is peeling off of the top. I have had the repair guy out. The new top piece of the range arrived with peeling paint also. I put in a claim to have the range replaced and was told they would contact me in 24 to 48 hours. That never happened and so I called again. They said that they would call and, of course, it didnt happen. I paid $1,300 for a stove that looks horrible with the paint is peeling off of it. What kind of ** is Sears selling? Maytag is owned by Whirlpool and nobody wants to make this right.
Published: July 7, 2013
Merrit of San Clemente, CA
Source: consumeraffairs.com
Purchased new stove from Home Depot. Was delivered damaged after I opened i
Purchased new stove from Home Depot. Was delivered damaged after I opened it. Called Maytag and they cannot get a service man there to look at it. They keep on telling me I have a 30 day unconditional warranty, yet they cannot live up to their words. Absolutely amazing. Bought the Maytag because of the 10 year warranty. Do not waste your time. Buy locally at an appliance store not big box stores. Do not buy Maytag either - service is just a bunch of well qualified talkers and key punchers. Very poor buying experience.
Published: October 18, 2016
Edward of Bellmore, NY
Source: consumeraffairs.com
Purchased a Maytag range with Aqualift technology in 2013 thinking it was a
Purchased a Maytag range with Aqualift technology in 2013 thinking it was a good brand and *happy* to find a new way to self-clean my oven. This turns out to be nothing but a joke and I am not *happy* with it. After following directions to the letter, there is some loosening of anything on the floor of the oven, but the sides and top are slowly being coated with more and more grease. Ive spent way too much time with my head in the oven trying to scrub stuff without using a heavy duty cleaner but feel I now need to resort to Easy Off as there is no other way to get it clean. I also dont understand why they tell you to remove the racks since there obviously isnt enough going on to even clean the oven... How would the racks be damaged? And now I believe there is a problem with the Dual Choice element where Im not able to turn the temperature down. Even turned back to the low setting, the pan cooks away like its on high. I have to keep turning it off and then back on in an attempt to find something similar to medium or low heat. Im so very disappointed in Maytag and feel this method of oven cleaning should never have been put on the market. Its a scam!
Published: December 30, 2018
Lori of Fairbanks, AK
Source: consumeraffairs.com
Bought new in 2006. From the beginning it shook a little. I could not use h
Bought new in 2006. From the beginning it shook a little. I could not use high speed without leaning against it and pulling upward on the unit. Maytag service workers came out and at first said they needed to balance it. That was not it. Then they said it was the drawers that I purchased as an option. Finally, one guy just straight up said they had no answer for it. Then came the day, last month, it was spinning and suddenly it started to rock and I ducked out because I thought the tub was coming through. I seen smoke. Yelled for the kids to get outside. With the phone in one hand calling the fire dept, I ran for the electric box & started throwing switches. Fire dept said that is what saved my house. Now it sits in my dining area because of a lawsuit I was never contacted about. No parts are available. Thats what happened when Maytag chose to send the business to China. Now they are back to making them in the USA but why would I buy again from a company that does not make good? Well I love blogging and Facebooking. I know 40% of Central FL because Ive lived here 60 years, plus my husband serve all of Orange County 35 years. This review will go out all over. Anyone need a tall table?
Published: August 30, 2015
Wanda of Orlando, FL
Source: consumeraffairs.com
Purchased an expensive brand new home which had Maytag appliances in it. Af
Purchased an expensive brand new home which had Maytag appliances in it. After about 1 1/2 years the freezer bottom began to constantly freeze and drip onto my floor. I researched the issue and found it was common, simply thaw the area where it freezes. Did it multiple times, we do not overfill our freezer etc. We must take the ice out of the bottom every 4-5 days. My hardwood floors are destroyed now. We purchased a Samsung fridge freezer bottom when they first came out years ago, had it for 7 years, 0 issues, but it went with the house. Now my Maytag oven door is locked shut, also it takes a very long time to boil water. Maytag junk. I am going to buy another Samsung fridge tomorrow.
Published: September 12, 2015
greg of Coalhurst, AB
Source: consumeraffairs.com
I purchased a Maytag built-in microwave and oven combo in 2005 for my newly
I purchased a Maytag built-in microwave and oven combo in 2005 for my newly built home, but I did not move into the house until 2008. So the appliance has only been used for 3 years. The microwave stopped heating after only 3 years of use, which was for microwave popcorn mostly. I also purchased, at the same time, a Maytag cooktop. The knobs had to be replaced, a dishwasher, a rack and utensil holder had to be replaced and a washer dryer that doesnt work properly. I also purchased a side-by-side refrigerator which is okay so far. Im very disappointed in their appliances and they were expensive.
Published: September 26, 2011
Kim of Floyd, VA
Source: consumeraffairs.com
I bought an off-white or light cream color gas Maytag stove about three yea
I bought an off-white or light cream color gas Maytag stove about three years ago. When I first used it to boil some water for tea, the light colored grills turned black. And this is without cooking a full meal, merely boiling water. After a few more uses with light cooking, and a few spills on the cooktop, I discovered that it was simply impossible to clean. The glass on the oven door became discolored with the first use, and is also impossible to clean. I purchased several types of cleaning items and sponges, and nothing works. This is a disgusting stove. I hate it and I wish I never bought it. I will never purchase a Maytag anything ever again. Its the poorest and cheapest no-quality item - a total waste of money.
Published: May 24, 2013
Linda of Syosset, NY
Source: consumeraffairs.com
I’ve had this new stove just over a week. Used 3 times (I just moved). I
I’ve had this new stove just over a week. Used 3 times (I just moved). I have cooked on staying already on the ceramic top. I’ve had a ceramic top stove for over 20 years with barely a mark in it. Terrible. I’ve left a message with the store with no reply.
Published: October 10, 2020
Lorraine’s of Belleville, ON
Source: consumeraffairs.com
I purchased Maytag gas range in March 2011 at Home Depot, Model No. MGR5605
I purchased Maytag gas range in March 2011 at Home Depot, Model No. MGR5605WWO. I received the product in May 2011. The porcelain on the grates chips away leaving large grooves in grate, which affects cooking efficiency, (the fire burns erratically). First, I called 1-800-688-9900. The grates were replaced. And then same problem, it was replaced again, and again the same problem. The warranty to cover stove was extended by 6 months. The enamel on the round magnetic cover for the burner is also chipping away. I was told that this chipping of the enamel is a cosmetic problem and does not affect the functionality of the stove problem.A repair technician was sent out at my request to see firsthand the problem grates. I was told by him that if it occurred again, the manufacturer needs to be made aware of the defective grates. He noted that the enamel covering on the grates was not uniform. I have been told by Maytag supervisor today that she will get back to me within 3-5 days and let me know what is going to be done. I have had gas ranges before, but this is the first time this problem has occurred and its continuation is unacceptable. Is there anything further I can do to ensure I have stove grates that do not chip continuously?
Published: November 2, 2011
Christa of Mims , FL
Source: consumeraffairs.com
I have a Maytag Range that I bought new and installed 6-1/2 yrs ago for ove
I have a Maytag Range that I bought new and installed 6-1/2 yrs ago for over $1200.00. I am single so I rarely use the ovens. The upper over I use maybe 1-2 times a month and the lower oven I may use once a month. The night of 3/7/2016, I used the cleaning cycle set on medium for both ovens. Yesterday, when I went to wipe the ovens down, I found the lower heating elements, on both ovens, had snapped. The top ovens lower bracket had broken in 2 places, the first break is about 2 from the connection, on the right side leaving about an 7 gap. The lower ovens element had broken in only one place about 2 from where it connects into the back of the oven. This has to be a flaw in the either the design or the material. In the 45 yrs that I have been using ovens and stoves, my last stove was over 35 yrs. old, I have never had a heating element break. While I can understand a break at the connection, I can see no reason that the it would break in the center of one side on both lower elements in the same oven. I also noticed that lower heating elements are a much small gauge than the top which I find strange.The other issue with the stove is the seals around the windows are not tight. I noticed dust was inside the two glass panes. The rubber seals were sunk down into the door, but Maytag said it was not their problem that I must have done something. When I remodeled my kitchen, I bought all Maytag products: 1.H20 Frig - The electronic panel went out after 3 months and had to be replaced. Manufacturing Defect - When the repairmen came to fix it, he told me to call Maytag which I did. They refused to pay for the repair because I called a repairman first, even though the business was Maytag certified. Even though I said I would cancel the service call they said because I had made the appt. and they recommended I call Maytag, they would not cover the repair. 2. Stainless Steel Dishwasher (Cost over $700.00) - Motor went out after 3 yrs. 3. Microwave/Convection Oven (above the stove)- Convection light out after 4 months. The replacements are not inexpensive.One other complaint I have is when I bought all my large kitchen appliance Maytag had a $600.00 rebate offer. Even though I mailed all the required documents to the company over 2 months before the rebate ended, I never received my rebate. The explanation I received was that the center that received my documents delayed forwarding them to the proper department that processed rebates and they were received after the offer ended. When I questioned the legality of the practice, I was told that this was all explained in the Terms and Conditions (ie: small print).
Published: March 9, 2014
Karen of Oroville, CA
Source: consumeraffairs.com
We had the same problem that everyone is complaining about re: frozen water
We had the same problem that everyone is complaining about re: frozen water in bottom of freezer dripping out onto floor. Swore when I got rid of the Maytag smooth top stove that broke after 5 years that I would never get another Maytag but broke down and bought this fridge. Maytag rep made it clear that the Fridge had a NOTE on file about the drain, but it was NOT a product recall. So after virtually taking the freezer apart before the repairman came, we ended up paying $120.00 for the repair, not the part. Yippee. Please note that the repairman told us we saved a lot of money by taking apart the freezer so most repairs probably cost a lot more than ours.
Published: September 3, 2015
Pat of Victoria, BC
Source: consumeraffairs.com
We purchased the Maytag over the range microwave December 2014. Three month
We purchased the Maytag over the range microwave December 2014. Three months after installing it the door cracked. Maytag did replace the door and the repairman thought it might be due to the heat from the stove (huh, it was designed to go over the stove, where there will be heat). Now, six months after that, the layers of plastic on the door are separating and the piece around the control panel is cracked. Maytag agreed to replace the control panel but refuse to replace the door as it is only cosmetic (their words). So much for paying a little extra for what we thought would be a quality product. It seems to me that if something was made to go over the stove, it should be made to withstand the heat.
Published: November 4, 2014
Michelle of Hudson, OH
Source: consumeraffairs.com
My Maytag (MER7662XQ) oven has stopped working after barely 6 months of use
My Maytag (MER7662XQ) oven has stopped working after barely 6 months of use. I filed a warranty-repair complaint and reported the error codes shown: F1 (faulty touchpad) and F3 (faulty temp sensor). Although Maytag promptly sent a repairman, he arrived without parts and left within 5 minutes without fixing anything. He said he would order parts. Whenever they were delivered to us, by mail, we should call again to schedule another repair. But he warned he was prohibited from coming out for another 7 days. So far, Ive been without an oven for almost 3 weeks and there has been no action or information. My calls to Maytag produced nothing, except confirmation they show the repair as open since they do not actually distribute parts, and the repairman is with an outside company. A terrible product and a worse service! I would not ever buy another Maytag product and recommend that no one else does either.
Published: December 7, 2011
Kevin of North Royalton, OH
Source: consumeraffairs.com
I purchased a Maytag range (YMER8875WS) on June 20, 2011. When I put my Chr
I purchased a Maytag range (YMER8875WS) on June 20, 2011. When I put my Christmas turkey in the oven, the rack fell! It seems the oven wall has gotten wider in the middle, so the rack doesnt stay in place. I have read several comments online about this, particularly relating to Kenmore ranges. This is a very common problem apparently caused by the oven liner bowing outwards.
Published: December 28, 2011
Joanne of Kamloops, BC
Source: consumeraffairs.com
MER8700DH - Within 6 months, left rear burner stopped working and Maytag re
MER8700DH - Within 6 months, left rear burner stopped working and Maytag repaired it under warranty. Within next 6 months, and just before end of warranty, right front burner stopped working and again Maytag covered it under warranty. Within the second year of ownership, the oven was not working correctly and Maytag refused to cover it because it was off warranty. So I called a local appliance repair company who gave me an estimate of over $300 to repair it and basically advised against repair stating that this stove was a piece of junk. So I replaced it with a GE and junked the old one before it was even two years old. I filed a complaint with Maytag. At first they said they would go half on the labor, but then they said I should have bought the extended warranty and refused all further help.
Published: September 13, 2015
William of Homosassa, FL
Source: consumeraffairs.com
We purchased a Maytag convection oven less than a year ago! Today is the 3r
We purchased a Maytag convection oven less than a year ago! Today is the 3rd time the heat sensor has gone on it! I want a new stove! I am beyond disappointed with the business and the product! Have always bought Maytag! Rethinking it now!!!
Published: November 29, 2014
Heather of Yorkton, SK
Source: consumeraffairs.com
wW have had this Maytag gas range for twenty years. It has performed well f
wW have had this Maytag gas range for twenty years. It has performed well for that length of time (maybe longer). During that period I replaced one burner. Only complaint is that the oven does not heat as quickly as I believe it should.
Published: February 10, 2021
william of Seekonk, MA
Source: consumeraffairs.com
We purchased this microwave in Jan. 2012 to accompany a Maytag double oven
We purchased this microwave in Jan. 2012 to accompany a Maytag double oven for our kitchen remodel. Last night while using the microwave, 2 sparks shot up out of the top of the microwave and an electrical surge noise. I quickly un-plugged the appliance. The next day I attempted to use the microwave again and dense electrical smelling smoke poured from the top of the microwave, again un-plugged the machine. I have called an appliance repairman since the 1 year warranty is up. This machine is not even 2 years old and we will never again purchase a Maytag product. PS If the problem is the magnetron (whatever that is) I will contact Maytag for the warranty information.
Published: November 4, 2014
Richard of Mount Dora, FL
Source: consumeraffairs.com
Purchased my microwave in 2005 and seldom used it. However in the last few
Purchased my microwave in 2005 and seldom used it. However in the last few months, the halogen light which lights up the range surface has been flickering. When I asked an electrician doing other work around my house to repair it, he discovered that the halogen light is attached with a dual pin socket which is plastic. When the halogen light gets overheated (and halogen produces alight of heat) it melts the plastic. It has already melted some of the plastic socket. When it fails to operate, I will have to repair the light socket which will be very expensive or buy a new microwave. This microwave cost $800 or more because it offered convection cooking which I have seldom used.This is what is presumed quality appliance? Plus I added the cost of an extended warranty.
Published: January 17, 2012
Cay of Cincinnati, OH
Source: consumeraffairs.com
I take pride in my cooking and love my kitchen. As you know this is where e
I take pride in my cooking and love my kitchen. As you know this is where everyone gathers when you are entertaining. The Aqualift system does not work. I have run the process 3 to 4 times consecutively in row and the inside oven the oven is never clean. I wipe out the sides over and over. So disappointed. The only saving feature is that you can not see into the horrible look of the inside the oven when it is closed. Was this feature really tested before it went to market????
Published: February 20, 2020
paula of Hopedale, MA
Source: consumeraffairs.com
We bought a new home with all new Maytag appliances. Our Maytag dishwasher
We bought a new home with all new Maytag appliances. Our Maytag dishwasher has had 3 new handles, 1 inside tub and now needs a new touch panel. Our Maytag oven/stove has needed three ignitors and the oven door has never been right! The microwave is the only appliance that we have not had a service call. Appliances are expensive along with parts and labor for service calls. I will not be purchasing any more Maytag appliances. The standard comment by repairman: They dont make them like they used to. How sad is that!!
Published: July 15, 2015
Louise of Wyoming, MI
Source: consumeraffairs.com
My stove has been reliable and efficient. I bought it about 11 years ago an
My stove has been reliable and efficient. I bought it about 11 years ago and it looks nearly new. I have a gas range with 2 ovens. The top looks scratched a bit from just cleaning. The only negative is the top which has some scratches if you look closely and when I first got it, I had to have an oven gasket replace. Still I feel it was a good purchase.
Published: February 20, 2021
Valerie of Aberdeen, WA
Source: consumeraffairs.com
My Maytag refrigerator, model number mff2557heb, serial number 10375839gv,
My Maytag refrigerator, model number mff2557heb, serial number 10375839gv, was purchased in 5/2005. Two weeks ago, this refrigerator stopped working. I called the Maytag technician and then right away came to my house and find out it is the compressor that needs to be replaced. He told me to search if it is under warranty. I searched in the internet Maytag compressor warranty and I found it and then called the Maytag representative. I told them I have found in their website that compressor of this Maytag is covered for 10 years but labor is not included. Then they asked me to fax it. I faxed the copy on 6/20 and they responded on 6/22. He said they received the copy and he said, Yes, it is covered for 10 years but you will shoulder the labor. So to make the story short, this Maytag representative scheduled Friday, 6/29 for the Maytag technician to fix my refrigerator. My husband did not go to work yesterday, 6/29, Friday, so he will be home for this Maytag tech. Maytag tech came at about 2pm yesterday and when he confirmed that it is the compressor that is the problem, he asked for the warranty paper. And when my husband present the proof, the copy of their warranty coverage that came from the Maytag website, he refused to work with my refrigerator because he said the one in the internet is not valid. It is really upsetting because I faxed the copy of it to them on 6/20/12 and they honored it. Thats why they arranged the technician to come to my house and then my husband did not work for them to work with our refrigerator and then asking me $79 for just saying that it is not covered by the warranty. I even gave them the model number and the serial number of the refrigerator so they can verify if it is covered. He said yes 10 years warranty on the compressor. In fact, two employees that I have spoken to both agreed that it is 10 years coverage except for the supervisor named Rachel. Her employees agreed to 10 years based on the paper that I have faxed them and it came from their website and they dont want to honor it after they sent the technician to my house. Thank you so much for your time and for reading about my grievances against Maytag employees.
Published: June 30, 2012
Raquel of Buena Park , CA
Source: consumeraffairs.com
Shortly after having this appliance custom wired and installed into the kit
Shortly after having this appliance custom wired and installed into the kitchen cabinets above our gas range, we found that the microwave no longer worked. The window where the digital clock shows the time instead Showed SE. I hit the clear button and the microwave once again worked. This happened again on many occasions and the clear button corrected this malfunction. Now this has happened once again but nothing Ive attempted clears the System Error or reboots the microwaves brain. Ive contacted many appliance repairmen but as soon as I mention Maytag they inform me not to repair the microwave as it costs more to repair than to replace. Ive attempted to purchase a new circuit board and repair it myself but no one has the part available. This appliance was purchased in April, 2009. Can anyone recommend a Microwave Brand as a replacement for this disappointment?
Published: May 12, 2014
David of Buffalo Grove, IL
Source: consumeraffairs.com
We had a $1700 French Door refrigerator delivered in January, the ice maker
We had a $1700 French Door refrigerator delivered in January, the ice maker worked for 4 days. 4 service calls by 2 different companies and still not making ice. After fighting tooth and nail, we finally got a new fridge.. upon installation the water in the door spewed everywhere and would not shut off, so yet another new fridge was ordered and delivered last Friday. So, after countless hours, missed worked wages and having strangers in and out of our home 7 times, they offered us a lousy $50 prepaid gift card for our trouble. After a little long drawn out fight, they increased it to $130 and said that was their maximum compensation: Shame on you Maytag, that values our time and hourly wage at about $1.00 an hour. NEVER AGAIN!!
Published: March 5, 2018
Ronda of Normal, IL
Source: consumeraffairs.com
I purchased a Maytag Electric Range (Model: MER7662WS1) at Lowes in Februar
I purchased a Maytag Electric Range (Model: MER7662WS1) at Lowes in February 2011. After few months, we found many rusty areas on the stainless oven door and on the stainless drawer.On 9/8, I called Maytag at 1-800-688-9900 to complain that stainless steel is not supposed to rust. A representative took the initiative to schedule A&E Factory Service to come to my house for a warranty repair, and assigned me an order # 40629499. I did not request for this service call and naturally, I regard this as a warranty service or a service of quality check of a product.On 9/19, a technician came to check the rusty area and confirmed that the stainless steel have rusted and the rust will eat through the panel. The technician called Maytag, and got the answer that Maytag will not pay for his visit because its not under warranty. The technician then checked the warranty manual, but could find not any statement that neither rust is cosmetic nor rust is not covered. The technician asked me to pay $132 for his five-minute checking service. I was so upset and called Denice at A&E Factory Service at 1-800-905-9505 to bill Maytag directly. She ignored my request and said that I should take it to Maytag.After a couple of hours waiting, holding and transferring, I explained to two Maytag customer service representatives my problem, only to get a Sorry, its not covered, its cosmetic, reply. I insisted talking to a manager and finally got Melinda at Care Solution Team. She, too, refused to waive the charge for me and claimed herself as a supervisor and decision maker and theres no one above her who could resolve this issue.I emphasized that A&E service call was authorized by Maytag, I did not order the service. Who would have thought that a service authorized by manufacturer is not covered under warranty? Besides, this representative failed to inform me that rust would not be covered, she should have known better. Therefore, I believe that the person who initiated the service call to A&E should be held accountable. But Melinda never wanted to agree with this logic and kept saying, We dont force customer to have home service. You are liable for the bill.She refused to pay for the service and forced me to pay the bill from the mistake they made. She even refused to give out the persons ID # and name of the person who called A&E. She only documented my complaint--whats the point of their documentation? If this is the tactic that Maytag is using to categorize rust as cosmetic (if rust can damage material, then you should not call it cosmetic), and ban customers from claiming the rust damage so they can use poor quality of stainless steel on their appliances to save the cost, then, it is dishonest to advertise that this oven is stainless.A representative even said that Maytag should have emailed me with the confirmation of service call and noted that its a non-warranty service. Also, A&E should have informed me before arrival that the service is not covered. All these were not true. First, I did not receive such email from Maytag or Whirlpool. If Maytag would have warned me with non-covered policy such as this, they should have the courtesy to call me in case the email was unreliably routed to spam box. A&E only informed me that they are coming the next day, but no such thing as telling me that the service will not be covered. Even their technician did not know about the non-covered issue, and had to call Maytag today to find out.Had the person who scheduled the service told me that the rust on the stainless panels is not covered under warranty, will I still allow the service call and agree to pay $132 for a five-minute checkup and watch the technician leave without performing any repair? I asked Melinda to let me talk to her supervisor but she said that theres no one who can talk to me, and the only way to appeal is to write to the companys executives. The address is: Whirlpool Corporate Office553 Benson Rd Benton Harbor, Michigan 49022. I doubt that an appeal will help me at all. I will take this matter to small claim court, I wont let them force me to pay the bill when I am not at fault.
Published: September 19, 2011
Wen of Gaithersburg, MD
Source: consumeraffairs.com
I purchased a Maytag gas range in the past few weeks with Aqua Lift Cleanin
I purchased a Maytag gas range in the past few weeks with Aqua Lift Cleaning System. I have only cooked once when grease spattered on the walls and floor of the oven. I have used the Aqua Lift Cleaning System 5 (five!) times and the grease is still there and very sticky. This system clearly does not do what it was supposed to do. I was fortunate to have bought the appliance where I could return it; however, it has been quite a hassle and I will have to pay an additional $100 to have the old one removed and the new one installed! I feel like Maytag should reimburse me the $100 because it is obvious to me now that I have found hundreds of reports of people not being satisfied with this feature.
Published: November 18, 2016
Karen of Dundas, VA
Source: consumeraffairs.com
I am extremely dissatisfied with the Maytag Gas stove and oven. The setting
I am extremely dissatisfied with the Maytag Gas stove and oven. The setting are too high and you cannot simmer something, it burns. I tried the oven cleaner and my oven is still dirty. The burner knobs do not have a click feature. I came home to a house filled with gas. I was not using the top burners, so I must have brushed up against the burner knob while using the oven. I was only gone an hour, imagine if I had been gone longer and walked in the door and created a spark on the rug.
Published: July 29, 2019
Janice of Bettendorf, IA
Source: consumeraffairs.com
I purchased a Maytag over the range microwave a couple of years ago when I
I purchased a Maytag over the range microwave a couple of years ago when I had my kitchen remodeled. I have had it repaired twice already. Each time, it cost over $150. I bought this product with confidence that it was a quality product. To say the least, I am very disappointed and I will never buy this brand again. My previous microwave lasted over 15 years without a single problem. The only reason that I got rid of it was to have matching appliances. It was not a Maytag. I am looking to buy a new microwave and I will be sure to look at the reviews to prevent being suckered again!
Published: April 23, 2013
Veronica of Downingtown, PA
Source: consumeraffairs.com
We just purchased a house with new appliances. They are Maytag. When I use
We just purchased a house with new appliances. They are Maytag. When I use my stove the oven heats. I have no idea why. I wondered if anyone else has had this problem. When I turn it off it turned off but it turns back on when the oven is on.
Published: January 5, 2020
Eleanor of Myrtle Beach, SC
Source: consumeraffairs.com
My built in electric double wall oven, Model MEW6630DDB, convection on the
My built in electric double wall oven, Model MEW6630DDB, convection on the top, has been the most frustrating appliance I have ever owned. It has never kept an even temperature. It has been repaired several times and still does not keep an even temperature. It takes 14 hours to cook a 20 lb. turkey and baking cookies are not even an option. I have complained to Maytag and have paid for repair services. Their solution buy an extended warranty which is absolutely insane because they havent been able to repair it since it was new over four years ago.
Published: November 22, 2011
Marcy of Freedom, PA
Source: consumeraffairs.com
I have been on the chatline with Maytag customer service for two days, tryi
I have been on the chatline with Maytag customer service for two days, trying to enforce my warranty, which expires next week. My washer flooded my kitchen over the weekend, and I contacted Maytag to schedule the repair under the warranty. First, the woman, Aisha, looked up my registration, and confirmed that I was who I said I was, that my address and phone number had not changed, and told me that according to the records, the washer was purchased on 2/7/2011. Whats the problem? First, they wanted the model and serial numbers. I realized that this is important information in determining what machine needs what repairs, except there was not one sticker anywhere on my washer! Aisha said that the technician would not perform the repair, if the manufacturer did not install the model information properly on the machine. As if I had any control over the placement, or lack thereof, of proper ID for the washer. This was followed by a request for proof of purchase. I explained that I moved, and misplaced it, but I would have it emailed to me from the original purchaser. I was told that unless she could verify the proof of purchase, and the date of purchase, she could not schedule the repair under the warranty. This is despite the fact that not 5 minutes ago, she had just read this information from her computer! I asked her why would I register someone elses washer under my name and address? She didnt care. I told her I would have the receipt emailed the next day, and she stated that regardless of the date I requested, and scheduled the repair, if the actual repair took place after the expiration date of the warranty, it still would not be covered! I told her that makes no sense. I have no control over your scheduling issues. If you cant honor the warranty if the repair is made after the expiration date, then I need a date prior to that. I am entitled to the terms of the warranty, and intend to use them. Aisha said again that, without proper proof of purchase and purchase date, without proper tags on the washer, and if the repair takes after the expiration date, it would not be covered. I disconnected from her, and reconnected with another rep, who told me that some of the information Aisha gave was incorrect. I can schedule the repair, get the receipt and email it, or submit it through the chat, and regardless of when the repair was actually done, the warranty would still be honored. This person couldnt be sure what effect the lack of proper tags would have on that. My third re-entry into the chat was no better. I located a copy of the receipt in my email, and contacted the chat again. An almost amazing thing happened! This woman again confirmed all of the information Aisha recited last night, and was prepared to schedule the repair, without even asking about proof of purchase. This woman, Jennifer, was willing to schedule the repair, verify that it would be covered under the warranty, even if it was after the expiration date, because I had called and arranged the appointment before the expiration date, and she was willing to have the missing manufacture tags replaced. I had to ask her three times to review the email, and confirm that I had the correct receipt for the technician. I asked if the technician in the course of repairing the washer, had to remove the drainage hose, could he either replace it with a longer one, or add an extension, because according to Lowes at the time of installation, the hose they installed was supplied by the manufacturer, not them. Jennifer stated that since he was only there to repair the leak, and installation is not covered under the warranty, I would have to pay for him to replace the wrong hose, with the correct hose myself, even if he removes it! I told her that she needed to ensure that the technician absolutely did not remove the drainage hose from the back of the washer during his repair, because if he removes a part that is obviously the wrong part, and then replaces the wrong part after his repair, I would file a complaint every single place I possibly could. Why would a repair technician remove a part, determine that it is the wrong part, and then put it back! That is like a mechanic repairing the axle of a car, and discovering the brakes are bad, but since he is only there to repair the axle, he replaces the bad brakes after fixing the axle! He was going to be able to replace the missing manufacturer tags, though! This entire process took at least 3 hours and two days. To date, Maytag/Whirlpool is absolutely the worst company I have had to deal with, right after Sears, and ahead of AT&T. The consequences are that so far, Maytag refuses to have the technician replace the wrong hose with the correct hose, if he removes it in the course of repairing my washer.
Published: February 1, 2012
Yvette of New Haven, CT
Source: consumeraffairs.com
I purchased an over the range microwave (OTR), boxing day 2018. It failed J
I purchased an over the range microwave (OTR), boxing day 2018. It failed January 2021. It worked great before failing. The issue with Maytag/Whirlpool is their service. I told them before they came out that I was only interested in having it fixed if it could be done that day. They checked that they had the parts and said they could do it, so I moved forward with the appointment. Well they didnt fix it, and said that they need to order a part, which they said would take several weeks. They are trying to bill me the service fee $167, and expect me to wait a month or possibly more to get the part and fix the microwave. Now Im faced with having to pay a service fee for something not fixed and buying a new microwave. Lesson: Never try to repair, cheaper to buy a new product. Other lesson, never buy Maytag or Whirlpool product again. Despite what is on their website and advertising, they have terrible customer service.
Published: January 29, 2021
Robin of Langley Township, BC
Source: consumeraffairs.com
I have had 2 Geminis. The first one was fine, this second one is a mess. I
I have had 2 Geminis. The first one was fine, this second one is a mess. I have had at least half a dozen parts replaced. I have insurance to have this oven repaired but have paid to have the window seal replaced on at least 3 occasions. The top of the oven is so hot that when I have used the burners to cook on top I have received 2nd degree burns. I have received burns on several occasions. I asked dealer if I could trade this in but said I would have to sell it on my own. I would not subject this oven to another person as I feel it is very dangerous.
Published: July 30, 2015
Patricia of Hanover, MA
Source: consumeraffairs.com
We bought a Maytag range Nov 2013. My daughter has maytag appliance and sta
We bought a Maytag range Nov 2013. My daughter has maytag appliance and stand by maytag. We grew up with maytag. But those days are no longer. It is not about quality, it is about how many did we make, how many did we sell. I am very disappointed with my range. I tried several times to use my upper oven, in disbelief my lower oven was heating. This happened so much that I touch to make sure that the Correct oven is on. I also have problems with my knobs for my burners. I could not turn off burner after finished cooking. We had to unplug range and turn off gas, if we did not do that the burner would have remain burning. This very uncomfortable for us.I still believe in maytag. I am sure we have not talk to the right person. There is too much at stake for the company, too many complaints are bad for any business. I too am a victim, very disappointed, I wont give up. I have a warranty with home depot and they have been great. It is not their product but they sold it. I hope everyone with a lemon will get problems solved. We only want what we pay for, even manufacturer when they buy other products they want quality as well, we all do. Hoping everyone will be able to get justice. Thank you.
Published: April 23, 2015
Elnora of Vacaville, CA
Source: consumeraffairs.com
Control panel is defective on my Maytag dishwasher. Found a phone number th
Control panel is defective on my Maytag dishwasher. Found a phone number that was created to deal with this problem. I only had to hold for a few minutes but the first person I spoke to was rude and unhelpful so I asked to speak to someone else. When another agent came on the line I told her that only the normal and rinse button light up but do nothing when pressed. She arranged for a repairman to come to my house and determine if my control panel is defective at their cost. When he arrived he asked me what the problem was and I said, The touch pad control panel is not working. He stated, Your control panel needs to be replaced. I have to order the part and come back to fix it. He was there for about five minutes and he never laid a finger on the dishwasher. When I asked if the control panel design has been fixed he said, No, you will probably have to replace it again.There is a video on the internet that shows how to seal the electronics with silicone. The repairman said that they cannot seal the electronics unless Whirlpool provides a kit to do it. I guess the Maytag repairmen may have to come out of retirement. My husband will seal ours after it is replaced so we hopefully dont have to deal with this problem again. So now I am waiting to see if he returns in a reasonable time frame and gets my dishwasher going. There is a class action suit about this issue filed in 2013 about this defect.Updated on 09/23/2015: A repairman came to my home on August 20, 2015, at Whirlpools cost, and he determined my touch pad did not work. He informed me that Maytag would provide the part, free of charge, but it would cost me 85.00 for them to come back and install it in 2-3 days. As of today I am still waiting for the part to come in, apparently due to high demand Maytag was out of touch pads, which were out of stock. No idea of when that would be, the repairmans company said, dont call us, we will call you when the part arrives. So I began to look for the part myself, found a couple on an auction site, but most companies that sold parts were on backorder. Until I found a company that said their inventory was out of stock but they had five, stashed in the back. The price of 105.00 was not that much more than the 85.00 cost for the service call. Got it in two (2) days, installed (in about five minutes), sealed by my husband and I loaded it and washed my dishes. I was so overcome with relief, tears came to my eyes and I almost fell out. I give five star to the fella that had the part stashed until I needed it.The Maytag repairman is still waiting for the part so he can fix my dishwasher.
Published: August 20, 2015
Loretta of Moscow , TN
Source: consumeraffairs.com
First let me say I have used Maytag products for 46 years. A little over a
First let me say I have used Maytag products for 46 years. A little over a year ago bought a new Maytag Centennial Washer (Model MVWC555DW) for a cousin which was responsible to looking after as he had been brain damaged since birth. Needless to say when I started having trouble with clothes not washing and having to bring to my home and wash was not satisfactory. This machine never worked right but until after the 1 year warranty could get by. Needless to say I will never buy another Maytag appliance but now have a Maytag washer/dryer, stove and dishwasher in my home. Maytag is Not the quality that is use to be. WOULD NOT RECOMMEND THIS MACHINE AND ALSO UNDERSTAND FROM LOWES THEY HAVE HAD A LOT OF TROUBLE WITH THIS MODEL.
Published: February 19, 2017
Brenda of Madison, NC
Source: consumeraffairs.com
Maytag gas range model #MGR8670XS 1 - I would not recommend this range. We
Maytag gas range model #MGR8670XS 1 - I would not recommend this range. We bought it new and when I used the self clean oven, it did not work. It took four months to get this resolved. I self cleaned again, and I had to clean the oven by hand. It did not clean very well at all. I wish I had my old oven back.
Published: April 26, 2013
Linda of Ottumwa, IA
Source: consumeraffairs.com
I purchased all Maytag products for my new home three years age. The dishwa
I purchased all Maytag products for my new home three years age. The dishwasher stopped working 13 months after we purchased it. Since the home was under renovations for the first month, we only actually used it for 12 months. When I called Maytag, they told me that it was either the control panel or mother board and that they could not do anything because the warranty was only for 1 year... and didnt offer me anything to make good on this...NOW three years later, my microwave is displaying error code SE.. control panel is bad. Now I have not had a working dishwasher for two years and this just added salt to my wound. I called Maytag furious that this keeps happening with new products. The only thing they would offer to do is for me to purchase an extended warranty at $350.00 and they would have a repair guy fix the microwave. A brand new microwave would cost the same thing???? They flat out told me that there was nothing that they would do for me, and that they were not going to fix it for free.I filed a complaint with them and never heard back from anyone at Maytag. It seems strange that the control panels craps out within one to three years on two of the four Maytag products I purchased. I WILL NEVER BUY MAYTAG AGAIN... I went back to Home Depot and told them that MAYTAG has LOST me as a customer and that I purchased 4 major appliances from them and two stopped working with in 1 to 3 years. Home Depot was shocked and gave me $100.00 towards a new dishwasher. And I did not buy a Maytag.... I still do not have a working microwave... But when I do have the money to replace it, it will not be MAYTAG. Looking online, I notice a lot of the same complaints about Maytags control panels...... Could it be a scam on Maytags part???
Published: December 30, 2013
Kristine of Montgomery, NY
Source: consumeraffairs.com
Echoing the sentiments of others on this site, I am deeply disappointed in
Echoing the sentiments of others on this site, I am deeply disappointed in Maytag brand appliances manufactured by the Whirlpool Corp. When, for the first time in my life, I was able to buy all brand new kitchen appliances, I didnt even consider any other brand but Maytag. This was based on many decades of using Maytag products and watching my mother use them. I come from a big family so our appliances got used hard, and the Maytag brand ones worked year after year, decade after decade with little or no maintenance. To put it quite frankly, my new Maytag products are junk. I could supply a whole laundry list of problems but, in the interest of space, will just tell about the latest. A couple of weeks ago the fake tin foil paint on my oven and burner knobs just started falling off, revealing cheap plastic underneath. When I called Maytag to complain, I was asked how I clean the knobs. I told them that when I clean the stove front I remove the knobs and drop them in warm water with a couple drops of Dawn dishwashing liquid for the few minutes it takes to clean and polish the stove front, and that I had been using this same procedure for 2 years. The rep. hemmed and hawed awhile and then went away to consult her database. When she returned she told me that one is not allowed to soak the knobs per the manual, and therefore she could not offer any help. She then generously offered to transfer me to the parts department, where the rep. informed me that replacements would cost $70 EACH, thats a total of $350 plus shipping for 5 cheap plastic knobs. WOW! What a deal! I tell everyone I meet NOT to buy any Maytag branded product, and to apply extreme skepticism before considering any Whirlpool product. (BTW - the last certified Maytag appliance repairman to come & fix one of the appliances essentially admitted they are junk.) Model #: MGR8775AS SN: R32810432.
Published: October 12, 2017
Bev of New Hope, MN
Source: consumeraffairs.com
I purchase all new appliances in 2010 when I built my new home. The dishwas
I purchase all new appliances in 2010 when I built my new home. The dishwasher, stove, and over the stove microwave are Maytag. Thank goodness my refrigerator is a Kenmore. My microwave is coming up with the SE or 5E code and wont work. It would cost more to have a repairman come out and fix than to buy a new one. And from the reviews I have read it would just happen again. I cant believe with all the complaints about Maytag that any stores are still selling them. This company should be sued for selling such pieces of junk and taking our hard earned money for them. Never ever buy a Maytag anything!!!
Published: July 17, 2013
Katherine of Fort Wayne, IN
Source: consumeraffairs.com
Maytag is a reputable brand name for a washer & dryer. However, they ha
Maytag is a reputable brand name for a washer & dryer. However, they have done very well in the oven/range industry as well! I own a oven/range for over 4 years now and it works great???! Food is cooked to perfection and cleaning???? And self-cleaning is a snap!
Published: February 11, 2021
Thomas of Little Elm, TX
Source: consumeraffairs.com
We purchased the Maytag MDB8959SAS0 dishwasher about 2.5 years ago. A coupl
We purchased the Maytag MDB8959SAS0 dishwasher about 2.5 years ago. A couple of days ago, the lights on the control panel started blinking and beeping erratically. I contacted Maytag and they said the control board likely needs to be replaced to the tune of around $250, not including labor! We spent $800 on this dishwasher and it cant even last 3 years?? Ridiculous. The only other advice the service rep. had was that we should have bought the extended warranty. Gee, thanks. I guess with Maytag, you really DO need that extended warranty because their products are junk. I think I will just scrap this dishwasher and go with a Bosch. We also have a Maytag range that needed servicing after owning it for only 18 mos. And a Maytag dryer that needed servicing after a month (at least that was under warranty). I will NEVER buy a Maytag product again... they are complete junk.
Published: January 21, 2015
Sara of Marysville, WA
Source: consumeraffairs.com
My Maytag model MMV4205BAB microwave turns on and heats when the door is cl
My Maytag model MMV4205BAB microwave turns on and heats when the door is closed. We paid a lot of $$ for this overhead microwave and it has not been a satisfactory product. The turntable broke within a couple of months and now this. Im afraid it will burn my house down. This is a defective product and in my opinion it should be recalled. I have read several other posts about this exact model and problem. We purchased all Maytag appliances for our new home and we have had problems with all of them. The auger on the ice maker on the freezer broke within a couple of months. The handle on the oven door broke off while the builder was installing the appliances, and the top of the line dishwasher doesnt clean the dishes. It leave deposits on everything, no matter the detergent used. Ill never purchase Maytag again!
Published: March 26, 2015
K. N. of Gunnison, UT
Source: consumeraffairs.com
Approx four months ago we got new stainless steel Maytag fridge, stove and
Approx four months ago we got new stainless steel Maytag fridge, stove and dishwasher. Terrible, terrible, terrible. The dishwasher rack was broken, and the parts are plastic and hardly any room on the racks. The fridge had the wrong hinges and doors on them. We have been waiting for four months to have them replaced. Today we checked with Maytag and still not coming. The fridge makes a very loud humming noise it almost shakes the floor. This was some sort of compressor problem. Now the fridge is having problems with the freezer. It is freezing up with frost everywhere. The stove is terrible. I waited an extra month to get a convection oven which I have had before and this one is terrible. The double oven is a great feature if they work. They take forever to heat and if you do anything with the food you have reset the temperature? The top is the worst for cooking as the only one that works fast is the boost but then it slows down and you have a hard time cooking the food. The black top is very very hard to clean. I have owned a Maytag washer and dryer for the last 34 years. They have been excellent. Since Whirlpool took over Maytag they seem to have run the name into the ground and all the good service and products they had built up are now ruined. I told my neighbor a few years ago to buy a Maytag washer and dryer and they did. They have had nothing but trouble and are now having to buy new ones but not Maytag. It is a shame that with all the technology that Maytag has built up over the years is now gone. If you look at all the terrible reviews I dont think Whirlpool will be in business much longer with products and service like this. I still have a fifties fridge for pop and beer and it is the best fridge ever with no problems and my last fridge in my garage, that I replaced with this Maytag is still better than this new fridge. The service man that came to fix the fridge said we had to build in the fridge to keep the noise down. How come they never had problems with Maytag products years ago. I feel its all about the almighty dollar. They only last a few years and you have to buy expensive warranty. If you made them properly you would not need warranty and they would last for years like before. If anyone knows if there is a class action suit against these companies let me know since all of us should not be ripped off and costing us time and money.
Published: August 18, 2015
Gloria of Sanford, MB
Source: consumeraffairs.com
I built my home and bought all Maytag appliances. The freezer and fridge kn
I built my home and bought all Maytag appliances. The freezer and fridge knock on wood have been repair free. Replaced control panel on stove for 400.00$. Washer after 2nd repair had to replace 600.00$. Dryer repaired once 95.00$. Replaced dishwasher with a new Maytag. After 2 1/2 years the control panel on my Maytag Dishwasher will not work. This is the 4th repair. I have paid for 2 repairs out of warranty. 380.00$ the last repair. I did request some help from Maytag. They said no... My dealer did only charge me for the parts.
Published: October 29, 2015
jerry of Union Bridge, MD
Source: consumeraffairs.com
148013 Stan & Pauls Dartmouth MA - 3 yrs ago we remodeled the kitchen..
148013 Stan & Pauls Dartmouth MA - 3 yrs ago we remodeled the kitchen... I went with Maytag appliances because I was always told they were good. I should have stayed with GE. Dishwasher touch pad is gone again... 2nd time in 3 yrs. Last one cost us 265.00. We are senior and thought these appliances would outlast us. We only use it about twice a week. Our freezer door tracks and door needed to be replace 6 mo after purchase. WE lost all the food that had defrosted. Our oven coil burned out already also... that was expensive to replace. Only thing that we have not had to repair (knocking on wood) is the microwave. STAY AWAY FROM MAYTAG, FOLKS!!
Published: January 22, 2017
William of Mattapoisett, MA
Source: consumeraffairs.com
Bought a new Maytag Over the stove model Microwave from Lowes. It worked fi
Bought a new Maytag Over the stove model Microwave from Lowes. It worked fine for a while. Then it started saying open close door. We opened the door and closed it, and sometimes it would work. This went on for a while till it finally would not work at all. Called for repair, the service guy came and took it apart and one of the door switches needed adjusting. He left and it was working, good deal. 2 days later open close door started all over again. We found if we lifted the door when closing it, then it would work sometimes, until one day it would no longer work. We called for another appointment, and got a new company to fix it called ABCO. The service guy showed up and tightened a screw and it worked again, said the other service guy might have forgot to tighten it down. I tried it and it worked. We did not touch it again till next morning and back to open close door again. Called ABCO back and got a new service time for Wednesday next week. Wednesday came and went, called to see why no show. They said we were not on the service list and were very sorry. So we set up a new time for them to show the following week Tuesday between 12 and 3 pm. At 3:49 they called and said sorry, but they were not going to be able to make it today. I told her then get us tomorrow and was told they were very busy and maybe Thursday would be better. I told her we were in line and and should get service before others that came on later. Her reply was maybe Monday of next week was better. After the runaround she said they would try for Wednesday tomorrow, but no promise made. After that I called Maytag direct and they said nothing they could do except make another service appointment. She told me I could get a service appointment tomorrow Wednesday between 8 and 12am or 12 and 3pm. I asked with who this time and was told ABCO who just told me they were too busy to show up tomorrow and had put me on standby. In the meantime I paid over $300 for the Maytag microwave that is never going to need service because the Maytag service man is so lonely. And bought a $ 200 Panasonic counter model so we could have a working microwave. So now we are in over $500 and still no Maytag working microwave. They did send me a letter offering me a discount on extended service plan if I want one. I told them it would be cheaper after the one year runs out under warranty, to just junk the microwave because it has cost me way more in wasted time, waiting for the lonely Maytag repairman to show up. Bottom line do not buy a Maytag Microwave model MMV4205DS-1 unless you just want a good looking decoration over your stove with a nice light, and have plenty of time waiting for the lonely Maytag repairman.
Published: May 10, 2016
Dennis of Loxahatchee, FL
Source: consumeraffairs.com
Oven was purchased and put in May 2014. I have not be able to use. The oven
Oven was purchased and put in May 2014. I have not be able to use. The oven temperature is off. If the oven is used at 500 degrees the temperature is really 900. I thought I had a gas leak because I got a bad headache because of the smell. The gas co told me to get a repair person to look at it. Maytag has been horrible to deal with. I have taken 3 separate days off trying to get it fixed. The last Maytag repair man had the nerve to ask me where the gas line was. He shut the wrong off and had a gas leak in my house. I had to open all windows. He was supposed to come back the next day. He did not and I received no calls. I have paid for an oven that is dangerous that I cannot use. I feel Im being treated this way because I am an older woman. I will never buy another Maytag.
Published: February 9, 2015
Sheilah of Brea, CA
Source: consumeraffairs.com
I have written to Whirlpool about complaints with this range and was very d
I have written to Whirlpool about complaints with this range and was very dissatisfied with response. The following were complaints on above range: Range does not have a light on it as the past ranges had. It is very much needed. Grates on burner are to high, therefore it takes longer for items in pot to heat up. Type of steel used on range is very thin and tiny, in other words very poor quality. This is what has happened since Whirlpool bought out Maytag. Quality of Steel that Maytag used is no longer since Whirlpool took over their products. This is true of All their Appliances (Refrigerators, Washers, Dryers, and Ranges). All meaning appliances manufactured by Whirlpool.Manual knobs for turning on oven have been replaced by touch screens, these eventually wear out and are very costly to replace. If it works why change it. Drawers on bottom of range used to be larger, now they are narrow and smaller height wise. Residue on base of burner appears quite frequently and has to be cleaned even if no overspills occur. And why cant Whirlpool make quality merchandise as good as Maytag use to make. Regarding the physical appearance of Range it is very attractive in looks, however Looking good and functioning poorly with inadequate materials used in construction of Appliances outweighs benefits of looking good. My wife and I regret not returning this appliance within 90 days of purchase. In the future we will not purchase Whirlpool or any other appliances manufactured by them if that is possible. Kenmore, LG and perhaps other appliances parts are made by Whirlpool. I received a response from Jake **, Whirlpool Corporation, Executive Office. The Comment from Jake that did not impress me was this: While we regret you are dissatisfied with the current design of your Maytag Range, this is the model that you selected. His comment says too bad better luck next time. Letter was dated March 5, 2014 received on March 13th or 14th.I sent a handwritten letter to Mr. Jeff Fettig on March 12th which was written on March 11, 2014. No response to handwritten letter to Mr. Jeff M. Fettig. Verification that the Executive Office that my email to you Mr. Jeff Fettig Chairman and Chief Executive Officer Whirlpool Corporation was received on February 20, 2014 by Delores **, Corporate Office Staff. Supposedly Mr. Jeff Fettig.
Published: March 21, 2014
Joseph of Park Ridge, IL
Source: consumeraffairs.com
When we turn up the temp in the oven above 400 degrees, noxious fumes come
When we turn up the temp in the oven above 400 degrees, noxious fumes come out giving us headaches and nausea. We have to open all the doors and windows and bring extra fans...very toxic. PLUS the vent for the oven is at the top of the oven door, so the knobs for the burners get so hot you cant touch them!
Published: February 7, 2015
carole of Portland Oregon, OR
Source: consumeraffairs.com
Dishwasher Model MDB7749SBM1 - When I returned home from work today, I noti
Dishwasher Model MDB7749SBM1 - When I returned home from work today, I noticed the cancel drain button was on and the unit was continuing to try and drain but the dishes were not clean and the cascade pod was still inside the unit unused. I then proceeded to run another cycle to clean the dishes and what happened next simply amazed me. I pressed the jet clean button, tough scrub and 2 hour delay button and thought I was all set but the start/resume button would not engage or light up at all and subsequently the cancel/drain button lit up and the unit started draining. Now the control lock and start/resume button just flashes intermittently and wont disengage. I purchased my unit along with several other new Maytag appliances when I renovated my kitchen. I guess the microwave, stove and refrigerator is next -- unit are only 29 months old. Any assistance will be greatly appreciated. Im in deep ish I guess.
Published: October 20, 2015
Gregory of Dacula, GA
Source: consumeraffairs.com
I renovated my kitchen 3 years ago. I decided on purchasing new appliances
I renovated my kitchen 3 years ago. I decided on purchasing new appliances which included refrigerator, dishwasher, microwave, range, washer and dryer, all of which I got from Maytag. Of course they were always known for dependability but apparently they were not! What happened to this American product? In the last 3 years, I have had my refrigerator (**) serviced 4 times for the same problem. Each time servicing has been a nightmare at the hands of AE service, Preway service and of course at the helm of my nightmare Maytag Customer service. The first mistake I made was purchasing Maytag products followed by the second mistake of purchasing Maytag service contracts. I now have a refrigerator that is not working, waiting on parts since end of august. When I called Maytag customer service, they confirmed the parts were not available and recommended I go online and try to find the part! This added insult to injury. Today, Preway service finally came to install my parts and upon technician’s arrival he opens the part box and realizes he ordered an ice tray cover, when he should have ordered an Interface Control Board. Maytag continues to have their products serviced by incompetent companies and appears to have no interest in keeping you as a customer after you purchase, whatever happen to the dependable people?Maytag had built their reputation on reliable products and dependable service, what happened to this American Made appliance? Here is a prime example of what happened, and why companies like LG and Samsung are gaining more and more customers every day. The best advice I can give someone is avoid Maytag. By the way, I forgot to mention I have 2 small children ages 3 and 4 and Maytag is not concerned about how I would provide food for them with a refrigerator that does not work. Shame! This is not what I expected from what I thought was a reliable company.
Published: November 2, 2011
Anthony of throggs Neck , NY
Source: consumeraffairs.com
Model mdb7749sbm. Unit is just over 1 year old and fails in the same way ev
Model mdb7749sbm. Unit is just over 1 year old and fails in the same way everybody else in complaining about. Here is my question, this failure mode is obviously a designed in feature providing planned obsolescence to the device. Why is this company not being held to account for the damages in this case? Are all the judges that bought that no suit can be brought?Have all of you contacted your state consumer protection organizations regarding this issue? I would also recommend that you write both your state senator, the state consumer protection organization and any media outlets you can think of. High rate of control panel failure, devices activating by themselves when people are potentially away from the house, risk of fire or flooding... these are serious things and I would think a story that some news organization would surely be interested in digging into. Now that would serve to light a little fire under the Maytag organization if something like that was to occur.This sure seems to me to be a defrauding of the consumer - selling them a product at the top end of the price range that has such a significant design flaw that in the end can only be considered not fit for purpose. I havent yet contacted Maytag and Home Depot (who I believe are fully complicit in this as well), but I will be doing so to give them a chance to make this right, which I fully expect them to decline to do. Then I will begin writing letters. Am also considering small claims court. But above all, do not just accept this and move on! Companies like this need to be held to account, and they need to be reported so that others purchasing new devices in the future know to stay away from them.
Published: May 26, 2015
Harry of Los Angeles, CA
Source: consumeraffairs.com
I purchased this machine and after 2 loads it started making a very loud an
I purchased this machine and after 2 loads it started making a very loud and awful noise. Maytag sent a local service person and he found a screw that had come undone and was in the motor. Since then there are a few strange noises that the machine makes during different cycles, usually involving spinning. Called Maytag and then sent repair person. This young man was non-verbal, was probably 20 and it was impossible to communicate and try to figure this out. Person sat through a full cycle and he said the noises are because the machine is out of balance. Well, why did the sync system not balance at the beginning of the cycle. No answer to that. He reported to Maytag that nothing was wrong with the machine.Machine is still making noises and I cannot wash a small load or it will still be wet at the end of the cycle. I am a widow and live alone. I dont wash large loads. So I called Maytag again. They dont care. Finally they agreed to send another 2nd opinion. I have a lot of videos of the machine making strange noises and the repair kid does not care...lots of blank stares from him. I highly suggest not going with Maytag. They dont back up their products and they leave you with a bad machine. My LG FL was perfect. Never an out of balance load. I could wash a single item with no problem. MAYTAG IS A TERRIBLE COMPANY.
Published: June 28, 2019
Carolyn of Port Deposit, MD
Source: consumeraffairs.com
We updated our kitchen appliances in 2013 and purchased all from Home Depot
We updated our kitchen appliances in 2013 and purchased all from Home Depot. Purchased Maytag Refrigerator, free standing range and microwave. What a big mistake!!! Not one of them are worth what we paid for them. I just noticed that I was getting a (chemical) smell from inside our 6 year old 3 door model MFI2670XEM5 refrigerator. Well being I know what refrigerant smells like I have a leak in the interior of unit. This is my final issue with Maytag and their so called great built appliances, I have had nothing but troubles since about 2 years after we purchased it.I guess what really surprises me is that unit is built by Whirlpool and has their name all over unit and I always had good luck in the past with the brand. This is one of several issues including rust on freezer door, broken plastic drawer frames to French door hinges broken, ice maker door issues. What a waste of my money that I spent on these and now after 6 years need to buy all new. IT WILL NOT BE Maytag or Whirlpool!!!
Published: January 1, 2018
Tom of North Mankato, MN
Source: consumeraffairs.com
Machine (Washing machine front loader model # MHW 5500 FC1) purchased Augus
Machine (Washing machine front loader model # MHW 5500 FC1) purchased August 2017. From the start Service Dept USA told me to unplug and re-plug anytime I had a problem as this problem started right away right after installation. In January it was getting stuck on the spin cycle. Unplug and re-plug to no avail. MAYTAG DO NOT have their own technicians just so you know. In the my area they use two subcontractors. In January they sent out the first sub-contractor from Appliance Wizards. He is a one man operation I later found out. As soon as he saw that I had a stacked washer and dryer he told me that this was my problem. He pushed a bunch of buttons on the machine, obviously re-setting the motherboard in a different way than unplug and re-plug and told me that there was nothing wrong with my machine. Not true. Machine was getting stuck again. Called Whirlpool service USA again. Told them not to send the same company. This time they sent JC Service. Excellent company. Kyle came out, identified that it was the motherboard. He claimed that they had other consumers with the same problem but that MAYTAG has corrected the problem and he went ahead and ordered a new motherboard. Waited 8 days and Kyle and another serviceman came and installed the new motherboard two days ago. Yesterday I put in my first load and the whole machine went dead. Kyle came again. He claims it is the motherboard again and he ordered a new one. I called Whirlpool service USA and spoke to Tina. All I wanted them to do is to ship my now, third motherboard quickly by courier so that I would not have to wait another 8 days without a washer. Her resolution was to extend my warranty by 6 months. I advised her that I had purchased a 4 year warranty but if they did not fix it so I can use it, even a ten year warranty would be of no use. So then she went and started reciting THEIR RULE OF LAW with regards to their protocol and told me that if needed they will replace my motherboard as many times as needed. She would not address sending the motherboard quickly. I asked for a supervisor several times and finally she agreed to put me through to the supervisor. She was worst than Tina. She agreed to check with the parts department and if possible she would ship it out by courier. I asked her to keep me on hold while she checked. She came back saying that they were not answering and that IN FACT they could not ship it out expeditiously. So, IN OTHER WORDS, SHE WAS LYING TO ME TO GET ME OFF HER LINE!!!! I asked her to give me the e-mail address of the EXECUTIVE OFFICE for Whirlpool. She claimed that she did not have their e-mail address and that the only way to communicate with them was by snail mail. I checked the internet and found a telephone number for the Executive office in Mississauga. I called them. The menu asked to push 5 for... get this... CUSTOMER EXPERIENCE... I pushed 5, followed by a bunch of beeps and a busy signal and disconnect. I tried 3 times. So there you go. This is their way of giving you a Customer Experience. Then I found a number for the Executive office in the USA. I was able to reach Latisha from the executive team and she assured me that if I were a USA resident she would have that motherboard shipped to be by courier right away. Because I am in Canada she was going to contact them to give me a call but that now I had to wait till Monday. 4 days to get back to me from Canada. Yet when it comes to service and parts, everything is arranged in the USA and everything comes from the USA because it is more cost effective for them. Who cares about the consumer. By then the motherboard will have left three days to arrive. 7 days take away 4 equals 3, take away a day for courier, depending on what time they call me on Monday, otherwise you have to take away two days, and then it will be all for nothing. But again, they must have so many complaints at the EXECUTIVE LEVEL, that they cannot call right away. So folks, note that Whirlpool has not recalled these machines with a defective motherboard, they are still selling them to unsuspecting consumers. They are not making an effort to send them out quickly or keep some in stock locally. BUT THE WORST OF ALL IS THAT THEY ARE REPLACING THE DEFECTIVE MOTHERBOARDS WITH OTHER DEFECTIVE MOTHERBOARDS!!!! This is outrageous!!!! I shall update my review once I hear from the very busy executive office for client care, and again once the new motherboard goes in. I shall post my order number and receipt when I update this review as my husband has all this and he is away. However I can give a work order number from service: **.
Published: March 9, 2018
May of Oakville, ON
Source: consumeraffairs.com
I called Maytags customer service about an over the range microwave that wa
I called Maytags customer service about an over the range microwave that was bought 2 years ago and barely used. The mechanism in the microwave on the latch for the door, clicked into the body of the unit and therefore the door does not register closed which doesnt allow it to come on. After explaining this issue to the customer service rep, she insisted that the only thing that Maytag would stand behind was the part if needed. A service call would be between $100 - $150. The microwave isnt even that old and why would Maytag not stand behind a like new unit? I bought 3 Maytag products and I am now regretting it. I had asked to speak to a supervisor and she just proceeded to repeat the same thing the sales rep did. They will only cover the cheap part if needed.What happened to Maytag being top of the line? Apparently they dont care about standing behind their products and would rather you buy an expensive extended warranty to cover their cheaply made appliance. I think they should be under review as a company. I would somewhat understand paying if my appliance was 5 to 10 years old. But its basically new. How is there no protection for customers when it comes to purchasing lemons from an appliance dealer? I will NEVER buy Maytag again and plan on selling my 2 other newly purchased appliances before they have issues. Maytags reviews on social media are terrible. All they offer are the words Im sorry and I understand your frustration. I assume thats just what they have written down in front of them to tell everyone who calls with issues. How do you not stand behind your products! I wish I could select no stars vs the 1.
Published: June 10, 2019
Mia of Kansas City, MO
Source: consumeraffairs.com
Wow, my dream oven, or now nightmare! I purchased a Maytag dbl oven MGR6775
Wow, my dream oven, or now nightmare! I purchased a Maytag dbl oven MGR6775BDS in 2007. The top oven stopped working first after about 3 years and this week, the bottom. I cooked a meal on Monday and Wednesday. Without notice, it would not go past pre-heat. I have called several people and they all act as if this was a truly unique situation. Since I have been out of work, both my regular and extended warranty have expired. I had good faith in a product that carried the name Maytag and the fact that it was on sale for $1,200. I didnt know I had so much company. Yeah, I was told I could purchase a repair warranty for the sale price of $340. Oh yeah, I replaced a 20+ year old oven for the new and stainless dbl oven of my dreams.
Published: June 21, 2013
Shirley of Lithonia, GA
Source: consumeraffairs.com
I bought 4 appliances - stove, refrigerator, dishwasher and microwave. Just
I bought 4 appliances - stove, refrigerator, dishwasher and microwave. Just after 1 year, our dishwasher stopped working. Serviceman said it was the motherboard. I had to talk with a supervisor in customer service to get it covered and found that it was only a switch that was bad. Next, our ice maker overflowed with water, causing damage to our new hardwood floor. Again, I had to talk with a supervisor to get this covered and I did not file a claim for the floor. Then, our stove shut down. Repairman found that a wire was shoved into the top box, causing them to be exposed and shorting out the system. Now 2 years and 4 months, our microwave is not heating and I have to call for service. This was a brand-new kitchen that was remodeled and all appliances were new.I am very disgusted with Maytag products and their attitude of We are sorry, but there is nothing we can do as the warranty has expired. It used to be 3-year warranties for Maytag products until they were bought out. Never will I buy their products again. Have been married 40 years, and our other appliances for 38 years never failed and to find that these products are made in the USA.
Published: October 12, 2012
Joseph of Elma, NY
Source: consumeraffairs.com
Was assured the washer could do comforters, etc. Well, I took a video of th
Was assured the washer could do comforters, etc. Well, I took a video of the washer doing 5 t-shirt, 1 pair of pants, and 3 pairs of socks on the power wash cycle. Nothing tumbled. All the plate did was swish some water around on the bottom. Clothes werent clean at all. Check my Youtube video, and you can watch the leg of the pair of pants sticking up out of the water and never getting back down in to get wet. Horrible horrible machine. With that said, called the company I bought it from, and they arranged for a front loader since Id only had the machine for a couple hours. Stuck me for a second delivery fee though, which I wasnt happy about. Well see when the new one gets here Tuesday.
Published: April 16, 2017
Jaye of Grants Pass, OR
Source: consumeraffairs.com
The paint (stainless steel) on the top panel surrounding the digital screen
The paint (stainless steel) on the top panel surrounding the digital screen is deteriorating from the heat and steam from light cooking. This happened the first time I used one of the back burners for light simmering. I purchased the range in December 2011, but had not used the back burners because I dont cook large meals. The black paint on the range top is also easily scratched when moving the grates for cleaning. This product has defective paint and Maytag has NOT responded to my questions sent to them by email. I will never purchase another Maytag product NOR will I purchase appliances from HOME DEPOT again. Home Depot should not sell shoddy products!
Published: August 21, 2013
Sandra of Hilliard, OH
Source: consumeraffairs.com
I purchased a Maytag electric slide in stove, in stainless steel. The aqua
I purchased a Maytag electric slide in stove, in stainless steel. The aqua clean is a joke, ran it for three cycles after cooking one roast and it does not work. Then to add insult to injury I had to get on my knees using a turkey baster to remove what was left of the two cups of water. The finish on the front is coming off. Not at all what I expected from a 1500.00 range. Poor quality. Now there is the sound of a fan running and I am not using convection.
Published: September 26, 2019
Heather of Chilliwack, BC
Source: consumeraffairs.com
Bought a stove in May of 2014. In July of 2014 we noticed a 1x6 stain insid
Bought a stove in May of 2014. In July of 2014 we noticed a 1x6 stain inside the glass of the oven door. I called Maytag and they stated only 30 day warranty on cosmetic flaws. I said this was not there when we bought it. They asked if anything had boiled over because if liquids get in the vents on the oven door it can get in between the glass. I stated no, only cleaned with Stainless steel clear. They stated most likely when I sprayed the door it ran down in between the glass. I said that is a flaw. They said, no the vents are there to allow heat out. I asked if they also were designed to let liquids inside the glass, they said no, I said design flaw. They will do nothing. I also pointed out that nowhere in the owners manual is there a reference to this possibly happening. Our sons in laws have a 3 year old LG stainless steel with vents and have never had this problem. Maytag will not stand behind their products even when they are the ones at fault. Buy a different brand.
Published: August 27, 2014
Tim of Holland, MI
Source: consumeraffairs.com
I purchase my Maytag Side by Side Refrigerator back in 2006 New. I purchase
I purchase my Maytag Side by Side Refrigerator back in 2006 New. I purchase a Maytag based on the supposedly quality of their Products. And I have stove, and dishwasher as well. A week ago, after purchasing groceries, and made it home. The Refrigerator had gone out. I tried calling Maytag without success and broke down and called sears repair to come out. Well they made it today, and I was informed the Compressor had gone out, and would cost me $998.00 to repair. Of course I told him to get out of my home, because at that price I could purchase a new one. And you can bet it want be a Maytag ever again. I am so disappointed in their claims of being the best. Hype!!!
Published: April 12, 2014
Leonard of Stone Mountain, GA
Source: consumeraffairs.com
My model has 2 ovens which I love. A smaller one & a regular sized one.
My model has 2 ovens which I love. A smaller one & a regular sized one. It also has a cooktop. The cooktop always has “marks” on it from the pots & pans. No matter how careful we are, the pots leave marks. We even bought new pots & they leave marks. Something that we do like is that 2 of the burners have “select a size” so these burners can be used for small or larger pots.
Published: February 12, 2021
Nancy of New Prague, MN
Source: consumeraffairs.com
CONSUMER BEWARE: Maytag is the WORST corporation to deal with. We have purc
CONSUMER BEWARE: Maytag is the WORST corporation to deal with. We have purchased a Maytag range from them recently. Unfortunately we have had 4 appliances delivered to us damaged from Maytag. The fourth time around we finally got a supervisor on the line. In order to expedite the situation. And the supervisor (Frank) refused to expedite or even call to try and move up the 5th delivery date. All he talked about was Maytag company policies to us. To make a long story short and I do mean long. Buyers beware. Maytag DOES NOT HOLD THEMSELVES ACCOUNTABLE FOR ANYTHING. Once the appliance leaves their facility they are not responsible for it. I CANT SAY THIS ENOUGH. DONT PURCHASE MAYTAG PRODUCTS.
Published: May 11, 2018
Allison of Los Gatos, CA
Source: consumeraffairs.com
Maytag model #MDB6949SC, purchased Feb 22, 2015. In early May plastic parts
Maytag model #MDB6949SC, purchased Feb 22, 2015. In early May plastic parts from the top rack wheel assembly broke. Assembly unit replaced at no cost through the 1 year warranty. (cost = time and effort to arrange replacement with repair person). Same parts broke again in November - replaced at no cost again under warranty. Warranty expires in two months. If past performance indicates future performance, this part will need replacing twice a year at ~$140 per visit or $280 per year. Not a good thing. Called Whirlpool and with several calls and emails. They offered an extension of a year on the warranty. I think using plastic for this wheel assembly unit is a design flaw. Would not recommend this dishwasher.
Published: December 29, 2015
Kathleen of Parry Sound, ON
Source: consumeraffairs.com
2 years ago I purchased a Maytag Washer & Gas Dryer. Unfortunately, I d
2 years ago I purchased a Maytag Washer & Gas Dryer. Unfortunately, I did not invest or believe in extended warranties. I believe in trying to buy quality products. The door on the washer would not open and 2 error codes were displayed. I was trying to add another piece of laundry and the washer had just started. I canceled the load, waited for the door lock light to go out, but the door would not open. The error codes began displaying E3 and F5. I immediately went to the Maytag website for a resolution. The suggestions did not work and was instructed to obtain service if they did not. I called for a service call for $35, but was told that the repair would be over $300 for parts and that was not including labor. The parts I needed were a control panel and a part for the door lock. This was not a Maytag Company service tech and he told me that this happens because the parts are plastic. Currently, besides a Maytag Washer & Dryer I have a microwave, stove, and dishwasher that are also Maytag. When I replace these appliances, I WILL NEVER BUY ANOTHER MAYTAG PRODUCT. I expect the quality and life of an appliance to be more than 2 years, without buying an extended warranty. When I told a friend what had happened with my Maytag Washer, she told me that she had a Maytag Washer broke down with a control panel problem, and she couldnt remember the other part. She informed me that her repair was over $500.
Published: September 28, 2016
DIANNE of La Palma, CA
Source: consumeraffairs.com
Maytag Quiet Series 200 only 1.2 years old: I moved into my home about 2 mo
Maytag Quiet Series 200 only 1.2 years old: I moved into my home about 2 months ago and the touch panel on the dishwasher, which is of course just past the warranty expiration date, has progressively gotten worse until now, doesnt work at all. I have tried calling Maytag many times on numerous occasions, who apparently only has one phone line because its ALWAYS busy. The cost for the touch panel on this dishwasher (model# MDBH945AWS3) is $150 which isnt even worth fixing since I can go to Lowes and buy a new FRIGIDAIRE for $300. The problem is the circuitry from the touch panel to the control board gets too much moisture in it with no protection around it. If I were them, I would find a way to make all these parts separate so regular people, like you and I, would be able to buy parts a lot more cheaply and repair these items ourselves. However, since the front panel and the circuitry attached to it is all one cohesive unit that cant be taken apart from one another, nearly at all without ruining it, then I might have been posting a different review here. However, that is not the case. IF I could actually get in touch with Maytag, I would ask why on earth isnt this a recalled item and when they are shipping me a new part since it seems everyone is having the same issue with their Maytag dishwasher, no matter what series it is. I do not plan on buying a Maytag appliance in the future. I do plan on buying a Frigidaire since the rest of my appliances (stove, fridge and overhead microwave) work perfectly without any issues whatsoever.
Published: July 4, 2013
Nikki of Fenton, MO
Source: consumeraffairs.com
I bought this after having a Frigidaire for 40 years and was immediately di
I bought this after having a Frigidaire for 40 years and was immediately disappointed upon installation. This OVEN, not a range, was smaller inside and a lot of new pans would not fit! I have replaced the burners and the bulb wiring several times. Would not buy another one!
Published: February 4, 2017
Romayne of Lebanon, TN
Source: consumeraffairs.com
Totally DISGUSTED!!!! Have owned my range for several years! Love have doub
Totally DISGUSTED!!!! Have owned my range for several years! Love have double ovens, however it is double the repair!!!! Every year we must have the handles replaced as the connection loosens and handles fall off!
Published: December 6, 2014
evan of Barkhamsted, CT
Source: consumeraffairs.com
Does not wash. Only very small loads get washed even though it claims to wa
Does not wash. Only very small loads get washed even though it claims to wash bedding. Some clothes NEVER get wet. Many times the clothes have to be rearranged and re-washed AND extra rinse. Cycles are over an hour each (then multiply x2!!). Maytag service has been called MULTIPLE times. They replaced the touch pad then the computer board. Both times saying the machine works “according to design/specs”. This is a Very poor design. Maytag should recall this inferior machine as it does not perform the job it is being sold for.
Published: August 5, 2019
E. of Ellabell, GA
Source: consumeraffairs.com
A month ago I purchased a 25 cu ft side by side. First the recirculating fa
A month ago I purchased a 25 cu ft side by side. First the recirculating fan quit. It was repaired. But the water and ice hose in the door froze and cracked the entire freezer door. Must be replaced, unfortunately they dont have any, so I was quoted 6 weeks for a new door, that has turned into 12 weeks and they cant guarantee me a date. I requested a replacement fridge and was told, They cant do that. I purchased the full Maytag package - stove, dishwasher, microwave. I expect better customer service than that, Take a door off the assembly line and ship it to me.
Published: April 4, 2019
Patrick of Bradenton, FL
Source: consumeraffairs.com
The top of the range has blistered and has worn off. It cannot be cleaned.
The top of the range has blistered and has worn off. It cannot be cleaned. I spoke to a Maytag representative and was told to try and use magic eraser to clean around the burners. This did not work. The model number is mgr7775xs. Is there any solution to this problem. My range looks terrible.
Published: January 12, 2016
margaret of Lancaster, NY
Source: consumeraffairs.com
We have had the oven, a Maytag Gemini Double Oven model mgt8775xs02, for 3
We have had the oven, a Maytag Gemini Double Oven model mgt8775xs02, for 3 weeks now and I am so upset. First off, I became violently sick from the oven when we first used it. I had a horrible headache and then nauseousness and then the worst stomach problems I have ever had. The toxic smells coming from the oven were too much for me. We had every window open. I looked online and found other people who reacted the same way to their new oven smell. But now we are on the 4th time using the oven. We did a self-clean and I thought that would help but no, it smells like someone is pouring gasoline into my home. I smelled it in pockets throughout my house. I have had the gas company out twice and a repairman. They all cannot figure out the problem. I looked online to see if other people were having a gas problem from this model and I am not finding it. It is horrible. I feel like I am being poisoned. I have not had a working oven in 2 and half years and I was so excited to get this oven and now my new oven is making me so sick. I am not sure what to do from here.
Published: November 12, 2012
Kelli of Temecula, CA
Source: consumeraffairs.com
First we design the cheapest, flimsiest drawer possible on the bottom of th
First we design the cheapest, flimsiest drawer possible on the bottom of the stove. Then we mount it on cheap plastic guides on a flimsy metal track. What a joke! Listen, drawers have been around over 700 years. If you cant do better than that, you need to look for another line of work.
Published: September 29, 2020
Richard of Chambersburg, PA
Source: consumeraffairs.com
I bought a Maytag side by side fridge freezer in 2010 at a cost of £2000.
I bought a Maytag side by side fridge freezer in 2010 at a cost of £2000. Having come back from a week away it had entirely defrosted spoiling all the contents. An engineer came to look at it but said the fault was unrepairable so he wrote it off. Maytag (Whirlpool) think that it is perfectly ok for a 5 year old fridge freezer costing two grand should now pack up. I, on the other hand, do not... They offered me £700 of the cost of a new Maytag. Joy! I thought. However, this one does not make ice or have chilled water (the principal reason for buying Maytag in the first place). I was then told that this was the ONLY fridge freezer in the entire Maytag or Whirlpool range. Is there nothing else you can do to help? I pleaded. No was the reply. The moral of this story is going posh on an American Fridge freezer is not guarantee that you will get the after sales service that the price would suggest.
Published: July 15, 2015
Oliver of Petersfield, Other
Source: consumeraffairs.com
We purchased a gas range and over the range Maytag microwave a few years ba
We purchased a gas range and over the range Maytag microwave a few years back and have had problem after problem with the microwave. Weve had 3-4, maybe more, repairman here and they replaced pretty much everything. Its been going for about a couple years now without a service call, but it went out again today. Very frustrating when you spend good money on junk. We are now to the point that we either replace it with another brand or we just put in a hood and have a microwave on the counter. Just so frustrating. I would not recommend Maytag over the range microwave to anyone!
Published: November 1, 2014
Brenda of San Jose, CA
Source: consumeraffairs.com
I purchased a Maytag gas range after remodeling my kitchen. I thought I was
I purchased a Maytag gas range after remodeling my kitchen. I thought I was getting a good product, boy was I wrong. The ceramic gas grates are so slippery that pots tend to slide off but the real problem is that the racks inside the oven fall when you place pots on them. I tried cooking a Thanksgiving turkey in it and the racks fell to the bottom of the oven. It appears that the top rack and the bottom rack are the only two that stay in place. And it also appears that when the oven is on, the sides of the oven expand so that the racks fall. I have tried to contact Sears as thats where it was purchased to no avail. I will now attempt to contact Maytag directly but it appears that I will also not get anywhere there. I have read at least one other complaint of this exact same type happening to someone else. This is very dangerous. Do they really want a lawsuit?
Published: June 12, 2012
Donna of Philadelphia, PA
Source: consumeraffairs.com
I just bought my Maytag Range model #MGR8700DS2 in August 2016. Bought Mayt
I just bought my Maytag Range model #MGR8700DS2 in August 2016. Bought Maytag because I always thought it was one of the best with the best warranty around. Now I am not so sure. After using it the first time, found that when you are baking anything in the oven the burner control knobs get very hot. That is because they designed the knob area to be right above where the heat vents out from the oven door. The knobs get so hot that you almost burn yourself if you touch them. This is a bad design in my opinion especially if you have any kids around. Even the sides of the oven get way too hot. This is also bad because of the tight spacing to your cabinets. I contacted Maytag about this and got a OH WELL kind of reply to my problem. You bought it and you are stuck with it. I would not recommend buying this model to anyone.
Published: September 5, 2016
Steve of Richfield, WI
Source: consumeraffairs.com
After writing a polite but stern complaint to several of the executives at
After writing a polite but stern complaint to several of the executives at Maytag and Whirlpool we got a call from their executive assistant. She arranged to have a technician come out to our house and assess the installation. He found nothing wrong and Maytag replaced the control panel for free. The technician has seen numerous faulty electronic control panels, and not just with Maytag. He would not recommend a preferred make or model. He longed for the old mechanical timer switches, which we could no longer find in the newer models. With enough customer complaints maybe they will do something about the electronic control panel in the future.
Published: January 1, 1970
John & Jennifer of Fort Collins, CO
Source: consumeraffairs.com
The $1,100 Maytag Bravo XL does not have a dedicated spin cycle. Its rinse
The $1,100 Maytag Bravo XL does not have a dedicated spin cycle. Its rinse and spin. When out of balance, you rearrange and it rinses AGAIN - 15 minutes - before you know whether its balanced. By rinsing again, it can redistribute to be out of balance. Repairmen (w/ extra warranty) said you cant wash bath mats, bedspreads or pillows though it had giant capacity! They would charge me if I called again about it (3 strikes). So bought a used Kenmore with no computer panel... Its great! My dealer had the Maytag hauled to a dump, he would not sell it to anybody as he had integrity.
Published: February 12, 2019
Nancy of Grovetown, GA
Source: consumeraffairs.com
This oven has been used so very seldom that I didnt feel I could rate it un
This oven has been used so very seldom that I didnt feel I could rate it until now. We use the oven 1-2 times a week since purchasing it in March of 2018. There hadnt been any reason to use the Self Cleaning part of the oven until last week. I have had a oven with self-cleaning for 20 years and the oven went out so we purchased this one because of its sleek look and features. However last week I decided to use the self-cleaning setting on it and came home after being gone all day to find that the house smelled like it had a fire burning in it. I ran to the oven to find the whole inside cover in a white powdery substance. It looked like a snow blizzard had gone on inside of it. I was use to a small amount of white residue being inside the oven after it finished and it just wiped right up. We spent hours vacuuming it out then scrubbing it down with vinegar water and a sponge with a scouring pad on it. The casserole spill was still on the bottom, most of the enamel is gone and the glass will not clean off. I did not use any chemicals in the oven prior to turning it to the self-clean mode, I believe that it overheated and burnt the enamel off and distorted the glass. Whirlpool offered to send me a cleaning kit. I told them that would do no good. I had already scrubbed and used a razor blade to try and clean the bottom and the glass and them sending me different cleaning supplies would not fix the fact that 80% of the inside protective coating on the oven is gone. Now it is a porous surface. A Serviceman was scheduled and he called prior to arrival today and asked me to explain what was going on with my oven. I explained and he said I can almost guarantee that Whirlpool will say that it is cosmetic and they only cover cosmetic for 3 months and that I will have to pay for a $100.00 service call. This is a load of crap. This coating is part of the oven to keep it clean and protect the metal from the high heat of baking in it. This is not cosmetic feature like the outside stainless steel finish or the black trim decor. The inside doesnt look pretty. It is a function. See the photos below. Whirlpool Range Item # 805150. Model # WEE510S0FS.
Published: January 15, 2019
Ronna of Belton, MO
Source: consumeraffairs.com
Such a horrible and expensive kitchen purchase. The stainless looking piece
Such a horrible and expensive kitchen purchase. The stainless looking pieces are either fake or very poor quality - they scratch so easily. After the first year of use the top of the stove looked like it was 30 years old. The oven glass is extremely hard to get at to clean - you have to remove very finicky screws that dont go back into place easily. Oven temp is questionable and it takes a very long time to heat up. I would never recommend the Maytag Gemini oven to anyone.
Published: December 3, 2017
Janet of Chatham, ON
Source: consumeraffairs.com
After only 4 years, the door handle of my $1200 range simply fell off. This
After only 4 years, the door handle of my $1200 range simply fell off. This seems to be a common problem with this range (Maytag Gemini Electric Double Oven), but what is inexplicable is why a part that perhaps is exposed to the most amount of pressure on a daily basis (opening and closing the oven door) would be held on with a plastic fitting! It seems like planned obsolescence to me. Apparently, the part is $100 (once shipping is included) from Maytag and for that I get the pleasure of taking the entire door apart to install it! Garbage.
Published: January 3, 2013
Barb of Alexandria, VA
Source: consumeraffairs.com
We purchased a Maytag Gemini with serial number D40941338 and model number
We purchased a Maytag Gemini with serial number D40941338 and model number MGR6875AD826. It has been a complete disaster. The control panel keeps breaking down, and its now going to be replaced for the 6th time. I have asked for a new stove when I called the Maytag Extended Warranty Department, and they will not replace this defective product. Please help me.
Published: February 24, 2012
James & Caroline of Union, KY
Source: consumeraffairs.com
Maytag washer, dryer, oven, microwave over-the-range - all crapped out in f
Maytag washer, dryer, oven, microwave over-the-range - all crapped out in four years. I will never buy or recommend Maytag. I believed them to be one of the best brands but apparently theyve learned a few too many shortcuts.
Published: July 6, 2012
A of Mycity, TX
Source: consumeraffairs.com
Purchased 4 Maytag kitchen appliances - stove, double oven, fridge, dishwas
Purchased 4 Maytag kitchen appliances - stove, double oven, fridge, dishwasher - was told that they were all made in the USA. WRONG. The microwave comes from China - not sure why Maytag is not being honest. Not happy with my purchases - even though we spent $4000 to buy American. Warranty service is awful - even extended warranty is a joke. Would never purchase Maytag again.
Published: December 14, 2015
Violet of Cocoa Beach, FL
Source: consumeraffairs.com
Purchased a Maytag Electric range Model MER8800FZ2 in 2019. The surface Scr
Purchased a Maytag Electric range Model MER8800FZ2 in 2019. The surface Scratched the first week of purchase and the stains will not come off. When I called customer service they claim they are not responsible for cosmetics. In my opinion, This model was put together with the cheapest material they could find. Maytag is not what it used to be. The Elements take a long time to heat up. Inside the oven, the Glazed Paint is cheap product also where once it stains with food it never comes off.
Published: September 29, 2021
Helpless of Stafford, VA
Source: consumeraffairs.com
I bought a complete kitchen: stove, fridge, dishwasher microwave. Suppose t
I bought a complete kitchen: stove, fridge, dishwasher microwave. Suppose to be stainless steel. All have rusted out within 6 months. Maytag does not stand behind their products. They sent me cleaners and all my appliances rusted more using their cleaners.
Published: May 9, 2015
tommy of League City, TX
Source: consumeraffairs.com
I am very dissatisfied with this Maytag Gemini oven Ive had it for 4yrs. It
I am very dissatisfied with this Maytag Gemini oven Ive had it for 4yrs. It has been in the shop twice for the same problem. Temperature control. It is down again for the same thing temperature control. The repairman, who I had to look at it, says the bill will be over $500.00. I paid $1300.00 for this stove. I cant afford to put any more money in this stove. I had to pay $100.00 for repairman to tell me this. The model # met8665xw02 serial#D30522404. Is there a recall on this stove? There should be. I sold Maytag products for several years at Circuit City. I always pushed Maytag instead of another brand. I believed in Maytag. The repairman hasnt been lonely to me.
Published: April 27, 2017
Letha of Cordova, TN
Source: consumeraffairs.com
OK, Im at wits end. I bought a very expensive Maytag Gemini range four year
OK, Im at wits end. I bought a very expensive Maytag Gemini range four years ago. Since then, I have replaced 10 burner valves. There are only five of them. They have each been replaced twice, and tonight yet another has broken. This time it is broken in the ON position, which means I cant have the range on without that burner on. It means unplugging it when not in use and lighting the burner with a match when I re-plug the stove, until I get it fixed. I had just replaced valve number 10 on Tuesday, and had a fully working range for only 5 days. These valves are under warranty but the labor is not, and it is always close to $200 to have someone come out to replace them. I cant afford a new stove and I cant afford to keep having these defective valves replace.
Published: August 20, 2018
Joe of Long Beach, CA
Source: consumeraffairs.com
I have a major complaint with the Maytag double oven design. With the small
I have a major complaint with the Maytag double oven design. With the smaller oven above, if you spill any liquid while taking something out of the top oven, the liquid drips down between the two panes of glass on the lower oven door. This makes it impossible to clean. Maytags reply - call a service rep and have him make a house call and take the door apart for you and clean it. Not warranty work so I would have to do this every few months. Also, when baking in the upper oven, cakes and cookies tend to overcook on the bottom as the dishes are so close to the element.
Published: January 31, 2016
Chris of Timmins, ON
Source: consumeraffairs.com
I bought Tapan gas stove last year, but all your ranges have a problem. Whe
I bought Tapan gas stove last year, but all your ranges have a problem. Whenever we clean the range, it never goes straight stay up ,even when I bought from Lowes Store and I told them they said that defect from manufacturer. You have to correct your manufacturers defect, I want an answer as soon as possible. Thank you.
Published: February 1, 2012
Jayshree of Silver Spring, MD
Source: consumeraffairs.com
I purchased this five-burner gas stove two years ago. I have this stove rep
I purchased this five-burner gas stove two years ago. I have this stove repaired three times. The first and second problem with the stove is when I turned on the oven, it would never click on. This was a month after I purchased the stove. They sent someone over to correct the problem and that did not work. The third time someone came. He changed something in the oven and it started to work. After that, I continue to have trouble with the oven. When I have the top eyes on, the oven will not work. When I only turn on the oven, it will go to 350 only. It will cook for an half hour and then cut off. I smell gas in my house and my food is smelling like gas. I have stop using the oven. I did not purchase a stove to not use the oven. This is totally ridiculous!!! I am tired of this situation. Maytag needs to recall these ovens, so I can purchase an oven that works. I have thrown food away because it smells like gas - because the oven will cut off in the middle of cooking. I am very tired of this situation and when you call Maytag, their customer service is terrible. I will never buy Maytags products again. Please help.
Published: July 13, 2014
Elana of Chicago, IL
Source: consumeraffairs.com
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