I purchased this oven about 6 months ago. This is my second Maytag oven which I had for 18 years. I am extremely disappointed in the quality of this oven. I did my homework and shopped around and chose another Maytag. First, the ignitor clicks and clicks but doesnt ignite. After 4-5 times I have to shut the oven off and restart it. But worse than that is the enamel on top. The quality is HORRIBLE. You cannot use anything but a soapy sponge to clean the top. With my last oven I was able to use anything (softscrub, ajax, the scrubber side of a sponge) and the top was shiny clean. My stove top is covered with scratches and is not even thoroughly clean. There are grease spots around the burners that if I scrub any harder Ill take the enamel off completely. Very, very poor quality. Will never buy another Maytag.

I can honestly say that my Maytag refrigerator is indeed the worse appliance that I have ever purchased. This is how it rolled... I bought a new Maytag stove, frig, microwave, and dishwasher in June of 2006. Here is what I am now dealing with... the frig went on the fritz 2 years ago (warranty expired). The problem being the freezer would not automatically defrost. Because of this the coils would ice up and this prevented the cold air from moving from the freezer into the frig part. Things remained frozen in the freezer, but everything became warm on the other side, the frig side. I had it repaired about a year and a half ago to the tune of $165. Then about 6 months ago the problem reoccurred, but instead of paying for another repair I figured out that if I used my blow dryer I could defrost the ice from the coils on my own.Unfortunately, the problem reoccurs more frequently now and I have to manually defrost the coils almost every week. This past weekend things finally came to an end as no matter how many times I manually defrosted the coils, it would be fully iced up again with an hour or so. Also, all the time it is acting up it just sucks up electricity, and I have notice a spike upwards on my energy bill. It must be related to the frig. So, I bit the bullet and bought a used frig on craigslist just to hold me over until I have time to do research on what appliance brand is indeed reliable. I should of done this before I bought my Maytag appliances from Home Depot. As far as my other Maytag appliances, here is their current condition. Microwave about the stove: the handle broke off a little less than 2 years after purchase. Stove: now has rust on the front of stove, at the bottom of the stove which is a pull out drawer.Dishwasher: not working at all. The start button doesnt work. Normally, you just push the button and a green light comes on and it begins the first cycle. This is no longer happening and no green light comes on. Refrigerator: Took it to the dumps this morning to be recycled. Cant believe it, all of these appliances are nothing but crap and I will never purchase another Maytag. I have shared my experiences with all my family and friends and have encouraged them to avoid Maytag, as it is not even close to being the product it used to be. Another piece of junk coming from somewhere other than here in the USA. We lose jobs here in the US, and then end up buying the goods from another country that makes inferior products. How stupid can we get!

My Maytag range from the 1990’s is the easiest to clean top of the range I have ever had. Controlling the temperature of cooking is very easy. The oven is not as responsive As it takes about 10 minutes to preheat. Once heated it maintains an even temperature.

According to Maytags manual Odors and smoke are normal when the oven is used the first few times... Exposure to the fumes may result in death of certain birds. What about humans? I had serious respiratory problems and the industrial-level fumes lingered after dozens of uses. Neither the upper nor the lower ovens are calibrated. Upper oven baked at 325 when digital readout said 350. Lower oven had to be set to 365 to cook at 350. (After several puzzling baking disasters I bought an oven thermometer.) YOU are supposed to calibrate it yourself with cryptic instructions and a lot of trial and error.

We purchased this double-oven range (model: MGT8775XW01) about 5-6 years ago. It came with some slight bubbling on the plate that the control knobs go through/are mounted onto. A few years later, the bubbling paint began to chip/peel off - revealing rust (its a white range). I bought some touch-up paint, but that didnt look very good. Now that entire plate is bubbling and peeling and makes the whole range look like crap. My wife swears well never buy another Maytag product...EVER! Shes ripped! I cant seem to find the replacement part to purchase. Lousy products!

I purchased a Maytag refrigerator, stove, dishwasher and microwave in 2006. Like another commenter, I also insisted on all Maytag appliances. What a huge disappointment. About four months into owning the microwave, a computer module had to be replaced. The microwave stopped working about six weeks out of warranty. It just stopped working, period. I was told by Maytag that they consider microwave a disposable product and they would not cover the repairs. It was cheaper to buy a new one than repair the old one so I replaced it with another brand. The dishwasher failed after 4.5 years (would not drain) and again it was cheaper to replace it than fix it. The oven range handle broke off (normal use) in August 2011 and that cost me approximately $200 for the part and the service call. The refrigerator has had two service calls for the ice maker to replace the motor. The first was covered by Maytag, the second by me. This occurred when the unit was approximately three years old. In August 2011, I had another $90 repair because the ice maker drain (?) was plugged and had to be cleared fixed. I have never been able to pay what I paid for these appliances. Prior to this, we always purchased a middle-range appliance and we never had problems like this.I will never purchase another Maytag product again. This is so disappointing. I live in MI and I wanted to support a MI business. Unfortunately, I wont be able to help out this particular company any longer. Dont buy Maytag appliances. It is a waste of money.

I have a dishwasher that would randomly leave chunks of food on dishes, above and beyond not working and would take entirely too long to clean the dishes. This silly thing would run for hours but still produce dishes that were clumped with food. The local Maytag could have cared less. They said that it was the wrong detergent or hard water or we have not pre-cleaned enough. I am taking the old dishwasher to the range for proper disposal as a backstop, and buying something not made by imbeciles.

My Daughter got me a Maytag oven with the AquaLift technology and is a piece of Junk. Half the time the Water is still there when the cycle is over. The water has made it between the front glass pieces and the finish on the top of the stove looks horrible, it just looks dirty. The knobs are cheap and the fake chrome finish is flaking off. Unfortunately Im stuck with it because I cant afford a new one... this was a gift to me because Im disabled and it was to make my life easier.

We purchased this oven (MER8880AS) as part of a package during remodeling in 2012. I was particularly interested in the bridge element, and in fact, its about the only part of the range Im satisfied with. Our first problem arose when we began using the range in 2013, and I got cut on a sharp edge while opening the storage drawer under the range. We contacted customer service, got a prompt and concerned response, and shortly after, a visit from a technician. Heres where it started to go south: the technician insisted that design as fine and that we were reaching too far into the drawer to open it. He left, saying basically not a Maytag problem and the customer service agent, who had promised to call after the visit, never responded to our calls. Fortunately, we have a good hardware store nearby and my husband and their staff came up with a solution.Burners and oven work okay, though with slower response time than other electric ranges Ive used. Convection feature seems ineffective on this range - I hardly use it anymore, though do use it all the time on my other range. The absolutely worst feature of this range is the Aqua Lift Cleaning System. This is a hoax by Maytag, marketed under the guise of an environmentally friendly system. It does not work, and pre-cleaning doesnt improve the outcome as only portions of oven that are clean are the ones pre-cleaned! If you like to cook and bake, do not buy this range!! Based on this experience, I will never buy another Maytag product, and though Im of the school that expects major appliances to last a long time, I can hardly wait to replace this range!

I purchased a Neptune set in the late 90s when they first came on the market. I remember my delight - after the first use my clothes looked like new. Most impressive was I never needed to iron anything. Incredible. After 20 years of maintenance free operation, I finally decided they were getting too loud and was afraid theyd break down and spill water. Of course, I bought the latest version of Neptune again. What a disappointment. These machines are terrible. My clothes come out a wadded up, wrinkled mess. I have tried every recommendation in the book - the wrinkle free, the steam fresh, you name it. I have never ironed more iron free clothes before. Its added hours a week to my chores and we all look a frumpled mess. I really regret my choice. Strange that I cant wait for these new machines to break down so I can justify a do-over.

The washer 4 years ago we had the control panel replaced at our expense. Now, control panel is going out again. Also this summer I took the dryer apart to snug up some screws that had come lose, that were scraping the inside as the dry ran. I own a range and a dishwasher Maytag brand but will not buy another Maytag unit, even if they are built by my union brothers and sisters.

I just had an astonishing phone call with Maytag customer service (1-800-344-1274). My mind is boggled; my tongue is tied. Only Consumeraffairs.com can offer relief from the bleak, solitary misery engendered by this disorienting encounter. I called Maytag to seek information regarding the number of gallons used by any of the wash cycles of the Maytag BRAVOS series 300 (Model: MVWB450WQ2). I live in California, and like millions of others, Im curious as to what the maximum amount of water used per wash might be. I told the customer service agent that Id be happy with an estimate of any parameter: the maximum water demand for any cycle, the minimum, the average any ballpark estimate would be great! My goal is to change in a meaningful way our weekly water use. How much does it matter if I do my familys laundry once vs. twice per week? Is it any more water-efficient to run one large load vs. two small ones? The Customer Service agents would offer only a scripted response to my query. Could they tell me the minimum or maximum amount of water used (on average) by any of the cycles? Any cycle any condition, just an estimate, please. A universal it depends was all I could extract.The scripted answer? The amount of water used depends on the sensor and the exact conditions. Well, yes, of course; I dont expect a specific amount. Just as the amount of gas used by a car depends on the length of a trip and the speed driven, the amount of water used per cycle will vary, but nevertheless we know, more or less, how much gas is used by a Toyota Camry on a trip between New York and the Maytag Customer Service office in Benton Harbor, Michigan. I noted that, if Maytag claims to build high efficiency (HE) machines, then they must be HE in comparison to something, right? -- otherwise how could they claim that these machines used less water? Less than... what?** insisted that no one at Maytag could tell me the answer. He asked, What reason could Maytag have not to disclose this information? I know this isnt the answer you want to hear, but its simply not available. Not even a range of water use per cycle required/solicited/demanded by the sensor? Can Maytags engineers be so indifferent that they never tested any cycle for its water use, but instead they just imagine that, by virtue of its mysterious sensor, it was lower than the use by their non-efficient machines? Your help in getting to the bottom of what felt like an act of stonewalling would be highly appreciated!

We bought this stove in 2014. One knob got stuck while my teenager was cooking food on the gas stove. He called me at work worried because he couldnt turn it off. My husband left work right away to go home. We thought it was just a bad plastic knob. Now a second knob is stuck in the on low position. There is a third knob that feels hard to turn. That will be 3 burners. This is ridiculous. Its a safety hazard. We consumers have to worry if the house will burn down, get CO2 in the air, and if our family and children are safe. We thought Maytag was a good appliance. I will not buy another Maytag. They should recall this stove top/oven. I have read so many of the same complaint on this website as well as online in general. I cant believe they continue to sell this with this much of a safety issue. Please take it off the market.

Discovered that thousands of others are having problems with the control panel on their dishwasher. Mine is Model # MDB7749SBM2. Looks as if I should just junk this horrible product and buy a new one (another brand, of course). My biggest concern is that I purchased other Maytag products along with this dishwasher, ie, a refrigerator-freezer, a built-in stove top/oven and a microwave. I have had a service call on the fridge (water line), the oven (gas) will indicate a set temperature (400 degrees for example) sometimes it will only be abt 200 degrees via a portable thermometer... Sometimes it doesnt ignite at all (have to reset it 3 or 4 times, the microwave has issues with the digital readouts, and on and on and on.I have only had these appliances about two years (after warranty expired) when each unit started exhibiting problems. I paid $175 for the fridge repair and am now considering biting the bullet & replacing everything as MAYTAG/WHIRLPOOL apparently isnt going to take responsibility for any defect on ANY OF THEIR PRODUCTS! Im 75 years of age, retired and cannot afford the replacement route but it looks like I dont have a choice unless someone has a better suggestion. I dont have the skills or energy to attempt the repairs myself.

I owned my double oven Maytag Gemini for 14 months and I was absolutely satisfied with it. I was running a cleaning mode on the bottom oven and the lock froze. I have tried everything with it to unfreeze it, including the suggestions offered on the internet. I havent been able to do it on my own and I cannot afford to hire a repairman. I called the help line offered by Maytag (after waiting for 32 minutes), the representative actually laughed at me when he found out it was past the 12-month warranty. Though this laugh may be unusual, I feel it is very indicative of the way Maytag handles any problems; Maytag doesnt stand behind their items, they are now built shoddily and they could really care less about retaining their customer base.

Maytag is a reputable brand name for a washer & dryer. However, they have done very well in the oven/range industry as well! I own a oven/range for over 4 years now and it works great???! Food is cooked to perfection and cleaning???? And self-cleaning is a snap!

This review is for a Maytag Gemini MGT8775XW 30 Freestanding Double-Oven Gas Range w/ 5 Burners. I cannot believe the amount of problems I have had from this $2000+ range. Within just a few weeks of getting it, the paint started scratching off the surfaces nearest the heat. Then, the plastic cover over the digital display and controls bubbled up due to the heat of the broiler being in use. They designed it so that the heat escapes from the oven right in front of the control panel, so when you want to adjust temperatures on the control panel, you chance getting burnt from the hot air every time.The very worst design are the manual knobs for the burners on the front. They are at an angle, and if you look at the oven straight on, you see they are higher than the burner surface. A hot pan that overhangs the burner cooks the knobs. The plastic interior of the knob lacks any kind of heat resistance and actually starts to turn soft, keeping you from being able to turn off the burner at all!Most dangerous of all, the knobs are frighteningly easy to bump, pouring gas into your house. We have had this problem multiple times. Today, my dog must have wanted to investigate the top of the stove, because when I came home, the burner was on, had burnt through a pot on the stove, and was just at the ignition point for an item sitting next to the stove. If I had come home 15 minutes later, my house would be in flames right now. I am having to air out my home as I type this. I am DONE with this dangerous oven and will be shopping for a new one, and it certainly wont be Maytag.

I have a Maytag Range that I bought new and installed 6-1/2 yrs ago for over $1200.00. I am single so I rarely use the ovens. The upper over I use maybe 1-2 times a month and the lower oven I may use once a month. The night of 3/7/2016, I used the cleaning cycle set on medium for both ovens. Yesterday, when I went to wipe the ovens down, I found the lower heating elements, on both ovens, had snapped. The top ovens lower bracket had broken in 2 places, the first break is about 2 from the connection, on the right side leaving about an 7 gap. The lower ovens element had broken in only one place about 2 from where it connects into the back of the oven. This has to be a flaw in the either the design or the material. In the 45 yrs that I have been using ovens and stoves, my last stove was over 35 yrs. old, I have never had a heating element break. While I can understand a break at the connection, I can see no reason that the it would break in the center of one side on both lower elements in the same oven. I also noticed that lower heating elements are a much small gauge than the top which I find strange.The other issue with the stove is the seals around the windows are not tight. I noticed dust was inside the two glass panes. The rubber seals were sunk down into the door, but Maytag said it was not their problem that I must have done something. When I remodeled my kitchen, I bought all Maytag products: 1.H20 Frig - The electronic panel went out after 3 months and had to be replaced. Manufacturing Defect - When the repairmen came to fix it, he told me to call Maytag which I did. They refused to pay for the repair because I called a repairman first, even though the business was Maytag certified. Even though I said I would cancel the service call they said because I had made the appt. and they recommended I call Maytag, they would not cover the repair. 2. Stainless Steel Dishwasher (Cost over $700.00) - Motor went out after 3 yrs. 3. Microwave/Convection Oven (above the stove)- Convection light out after 4 months. The replacements are not inexpensive.One other complaint I have is when I bought all my large kitchen appliance Maytag had a $600.00 rebate offer. Even though I mailed all the required documents to the company over 2 months before the rebate ended, I never received my rebate. The explanation I received was that the center that received my documents delayed forwarding them to the proper department that processed rebates and they were received after the offer ended. When I questioned the legality of the practice, I was told that this was all explained in the Terms and Conditions (ie: small print).

I dont even bother repairing those things. Customer calls and I say, Sorry, those are worthless. I did try but gave up. Buy Speed Queen. Traditional, heavy duty, with three-year warranty. Whirlpool who owns Maytag doesnt give a crap. They want their warranty repairmen to pass drug tests but no longer give appliance training. Speed Queen is built in Wisconsin. Who knows who is building the Maytag crap. Another customer had a similar problem with Maytag stove, 1 year old. Whirlpool and Menards said, Sorry, you didnt buy the extended warranty. I have conversations with just about every customer about junk appliances these days. Try to find used 20-year old Maytag for quality. Good luck.

I bought all new Maytag appliances for a new house built 2 years ago. The oven fan, while in warranty, began coming on in the middle of the night. It would turn on, cancel, began not working, and then the ticking noise began. Maytag sent 5 different service people out, sometimes without the part. We are afraid to use it now and have turned off the breaker for it. Now, it is turning itself back on again. Maytag says we must now pay for any repairs/service calls as it is out of warranty. It was not out of warranty when all these troubles began.I called Maytag customer service today and could not have talked to a less customer friendly person. She didnt care that it was in warranty when the trouble began. It is out now and is our problem. There is no one else but her we can talk to about it. She is the decision maker. What experiences has anyone had with trying to call the president of Whirlpool, or filing a small claims court action? Any help is appreciated. Who is going to cook our Thanksgiving turkey?

Maytag Model #MGR7662 range - We inherited this oven when we bought my mother-in-laws house 2 years ago. We had to get a thermometer to keep in the oven since the temperature is never consistent and is usually 50-100 degrees lower than the digital readout. We will be replacing this oven as soon as we can and it will NOT be a Maytag.

OK, Im at wits end. I bought a very expensive Maytag Gemini range four years ago. Since then, I have replaced 10 burner valves. There are only five of them. They have each been replaced twice, and tonight yet another has broken. This time it is broken in the ON position, which means I cant have the range on without that burner on. It means unplugging it when not in use and lighting the burner with a match when I re-plug the stove, until I get it fixed. I had just replaced valve number 10 on Tuesday, and had a fully working range for only 5 days. These valves are under warranty but the labor is not, and it is always close to $200 to have someone come out to replace them. I cant afford a new stove and I cant afford to keep having these defective valves replace.

All in all I have liked my electric range, but I have 2 issues that I am having trouble resolving. I bought the range in 2003 and to find the model number I have to pull the range out from the cupboards on each side which would be extremely difficult under the circumstances. The reason I want to get the model number is so that I might find replacement parts for the doors edging that has flaked and rusted and is quite unattractive.

Does not wash. Only very small loads get washed even though it claims to wash bedding. Some clothes NEVER get wet. Many times the clothes have to be rearranged and re-washed AND extra rinse. Cycles are over an hour each (then multiply x2!!). Maytag service has been called MULTIPLE times. They replaced the touch pad then the computer board. Both times saying the machine works “according to design/specs”. This is a Very poor design. Maytag should recall this inferior machine as it does not perform the job it is being sold for.

I bought this over the range Maytag microwave model MMV4205DH-1 5 months ago and today a hairline crack appeared alongside the door handle. I called Maytag to find out how I can get this repaired since, as time progresses, it will become worse due to using the handle to open and close the microwave. I was told this was a cosmetic warranty which expired after 30 days. They would fix it only if the microwave couldnt be opened. Apparently, the handle can become loose but as long as the door opens, they wont do anything.I bought Maytag because of their supposed reputation. Im so glad this happened with my $300 microwave as we were getting ready to replace our washer and dryer and were looking at Maytags. Good to know they dont back their products before I spend several thousand dollars on a washer and dryer. I will NEVER purchase another Maytag. My $120 generic microwave lasted 10 years and I gave it to my son and it is still going strong.

Maytag Free Standing 30-inch Gas Range - In 2004 we bought our model MGR5775QDS gas range with 5-burners because it offered the most BTU variety for the price: 1 burner with a high BTU (16K), 1 with low (5K), plus 2 in mid-range (9.5K) and 1 with 12K. Within half a year of using the oven, we turned on the self-cleaning function. Big mistake. One cleaning cycle later, our oven refused to ignite. The cleaning cycle burned out the ignition unit. Cant remember if its replacement then was under warranty but the repairman said this was a COMMON PROBLEM with Maytag and we best not use it EVER. In 2014 our cleaning lady mistakenly thinking she was doing us a favor, set the self-cleaning function. Once again, the ignition unit was destroyed. This time its replacement was $350 with part and labor. One and half months later, the oven is again non-functioning. This time our repair guy said the part is a very minor, inexpensive one BUT MAYTAG IS NO LONGER MAKING IT!!! The only way well get our oven back is if he can find another model and cannibalize it to fix ours. Are we disgruntled? Yes. Would we like to see a class action suit against Maytag for knowingly manufacturing a gas range with a malfunctioning self-cleaning unit that destroys oven parts? Yes. Will we ever again buy Maytag? Not on your life. A once stellar manufacturer gone down the tubes with a growing reputation for making junk. American-made appliances mean zip these days. Thank you for nothing, Maytag.

Maytag is supposed to be the best. I wanted a top loader again. This washer is almost worthless because of the water control. I have to add buckets of water before I start the washer. Otherwise the clothes are not clean. The cycles are strange with the amount of agitation. I will continue looking for an OLD model. DO NOT BUY THIS WASHER.

The oven works. However, there are two safety issues. First, the flat metal panel above the air vent and below the instrument panel gets extremely HOT. This is the location we can easily touch, especially when we operate the instrument panel. We almost burned our hands. Second, the edges of the unit are very SHARP. We almost cut our legs. These are serious safety issues. In addition, we/I tried to post a review at Maytag site pointing out these safety issues. The review was twice moderate (i.e., rejected). Even though I used to like Maytag, this experience changed my mind.

We (family of 2) purchased our Maytag Bravo XL Washing Machine Model#MVWB880BW in Nov. 2013 for over $700.00. Last week, Dec. 2019, the washer would not finish the rinse/spin cycle. The clothes were still wet. I researched troubleshooting in the Maytag booklet included with the machine and tried everything. It still showed an OL on the readout. It was not overloaded as I only had 3 towels, 3 washcloths, and 3 hand towels in the washer. I tried just the rinse/spin cycle alone to get the water out of the clothes, but they remained wet, and the OH still appeared on the machine. When I called the place where we bought it, they suggested unplugging it, waiting and plugging it back into the outlet to possibly reset the machine. That seemed to work for 1 very small washload. The next day, I tried washing again and the OH appeared with the clothes still being wet. We had a repair person come out. The service call/diagnostic of $116.98 plus repairs of $304.41 plus $95.00 to install of the new Motor Control Board. I feel that cost is excessive for only 6 years of service. Before we bought this machine in 2013, I had a Maytag which lasted over 20 years with NO problems. I always thought Maytag was the best washer, but this experience has proven to change my mind. We went out and bought another washer rather than replacing the board not knowing how long the new one would last. Needless to say, we did not buy another Maytag. I do not feel I can trust the Maytag products anymore. After this experience, I did more research on the Direct Drive used in this particular model washing machine and found that it had been problematic. I would have thought Maytag would have offered a recall to avoid these costs/problems and avoid dissatisfied customers. Along with the original purchase of the Maytag washer in 2013, we did buy the matching dryer and are hoping the dryer will last longer than the washer. We shall see.... This has been an unexpected and expensive lesson.

I purchased and installed a high end MAYTAG above the stove microwave. After 3 years of light use I hear an electric cracking sound and it dies. Of course no warranty coverage. Model MMV5208WB-1. I have to conclude MAYTAG builds junk and does not stand behind what they sell.

I bought this range Nov 2019, beautiful range that’s it. Stove top scratches very easily and hard to clean. Oven racks rust, got them replaced on the guaranty they still rust. Oven dirty never gets clean, If I could afford it I would on the curbside. I wouldn’t even give it away. 3 oven in 48 years of marriage, worst oven ever.... Sure would like a full refund, I mean 1500. What a ripoff.

My oven smelled for weeks after being installed. The first time I self cleaned, the oven stopped working and the door remained locked. It took weeks to get it repaired because we needed a part that had to be ordered. The second time we self cleaned, the oven smoked, set off smoke alarm that had to be disconnected, the control panel bulged, and the door locked. It was Sunday. I wrote a nasty email to Maytag. The service man who came Monday could not unlock the door, and said he had to order a part and would return the next Tuesday if the part arrived.Next, I had warranty issues. I had to get a copy of the purchase receipt from Home Depot to prove that the oven was still in warranty. Out of the blue, my phone rings on Thursday and it was Joe ** from Maytag in Michigan. He had read my email, said he was sorry for all the problems, and if I did not mind waiting 2 to 3 weeks, he would send me a brand new oven, would have it installed, and would have the old oven sent back for inspection. I did not mind (although there is only so many things that can be grilled or you can bake in a toaster oven). Three weeks later, I have my newly-installed new oven with its new, year-long warranty. Thank you Mr. ** and Maytag for the great service.

Dinner ruined again... I bought all brand new Maytag stove MERS755RAW, I can only use one area and that has cant move them, the racks fall through. I have burned myself time after time when attempting to pull the racks in or out. Friends arrived and when we pulled cooked dinner out the rack fell through and it was so hot I could not hold it causing the entire dinner to come crashing down and spilling everywhere. I along with my family cannot use it again. Can anyone assist or make a recommendation? New racks do not work as it appears that oven has expanded and the dimension have changed. Do they have a recall or safety repair bulletin?

I purchased this Range about a month ago and would return it to the store if it wasnt such a hassle. The set of grates that came with had 1/4 drop from the center to front of stove. Whirlpool sent a new set; they were no better. Then customer service wanted to send a Tech out to see if the grates were out of spec. If they are out of spec they will replace. If not I will be charged $89 for a service call. Whirlpool customer service assured me their service rep would have new grates on his truck. So I drove to their service provider, he laughed and said imagine they want me to send a service Tech out to look at cooking grates and NO they don’t stock them. If you want a cooking surface that is level and does not SCRATCH BOTTOMS all your cookware. The convection oven is also a joke. In order to bake something in the specified recipe time, I have to set bake temp 25 degrees higher to compensate for convection ovens automatic temp set back feature. When I turn on LF burner flames engulf 10” pan, a truly fire hazard. I have a Maytag dishwasher and dryer, love them both. Maytag should stick with dishwashers and laundry. I never have been more dissatisfied with a major appliance. I would NOT PURCHASE THIS PRODUCT.

My dog had to be on a special diet to recover from a stomach disorder. I placed 1/3 cup of dog food plus chicken broth and baby food in a bowl. I intended to heat it for seconds. Minutes later, my dog was whining and sneezing. I immediately returned to the kitchen to find the food and bowl were completely charred. The biggest problem however was from the plastic splash guard that melted down. Smoke filled my home. I had to call the fire department. I was coughing and had difficulty breathing. The smell was horrible!The insurance company and I have had thousands of money in restoration cost due to the damage. I was out of my house for weeks and got very sick due to returning to the home that was not remediated properly (allergies and asthma). The microwave was an over the range Maytag MMV4205BA. I would like to find out if the fire was due to a malfunction in the microwave oven. If so, Maytag should be paying for the damages. I still need living room furniture and carpeting replaced due to smoke damage.

Dishwasher Model MDB7749SBM1 - When I returned home from work today, I noticed the cancel drain button was on and the unit was continuing to try and drain but the dishes were not clean and the cascade pod was still inside the unit unused. I then proceeded to run another cycle to clean the dishes and what happened next simply amazed me. I pressed the jet clean button, tough scrub and 2 hour delay button and thought I was all set but the start/resume button would not engage or light up at all and subsequently the cancel/drain button lit up and the unit started draining. Now the control lock and start/resume button just flashes intermittently and wont disengage. I purchased my unit along with several other new Maytag appliances when I renovated my kitchen. I guess the microwave, stove and refrigerator is next -- unit are only 29 months old. Any assistance will be greatly appreciated. Im in deep ish I guess.

A month ago I purchased a 25 cu ft side by side. First the recirculating fan quit. It was repaired. But the water and ice hose in the door froze and cracked the entire freezer door. Must be replaced, unfortunately they dont have any, so I was quoted 6 weeks for a new door, that has turned into 12 weeks and they cant guarantee me a date. I requested a replacement fridge and was told, They cant do that. I purchased the full Maytag package - stove, dishwasher, microwave. I expect better customer service than that, Take a door off the assembly line and ship it to me.

I built a new house in 2006. As part of a builders package, we had all new stainless steel Maytag appliances installed. The side by side refrigerator compressor stopped after 26 months (of course, passed any warranty). No customer support through Maytag and as previously posted very scripted responses. Maytag microwave handle has broken off several times, the glass seal in the oven door was compromised and the inside glass is stained - most recently the on-going issue with my Maytag dishwasher model mdb5601. Ive already replaced the handle /door latch assembly twice and am confronted with the current dilemma if I should replace the control panel that now appears not to be working. It goes without saying that I will never purchase Maytag products again. However, I am not in a position to replace what are fairly new products. That being said, I am reluctant to purchase costly replacement parts given their poor performance and ratings as mentioned in this thread.

The Maytag range was purchased locally in 2012. The racks kept falling as the oven cavity warped in a convex making the rack supports too wide. The racks fell at the best position to cook a turkey. This could be dangerous when lifting something like a turkey or pie with filling! I was told that the oven cavity is NOT replaceable and I needed to purchase a new range! $1,600.00 plus taxes were spent just three years ago and now Im being told it cannot be repaired, no parts are available and needs to be replaced! Im sorry but I feel cheated and hurt because Maytag will not give any concession despite my pleading. What a dirty way to conduct business! No concession except an offer to cancel the service charges so far if I replaced it with another Maytag range from Delhi Radio Ltd. Are you serious?Why cant wider racks be provided for in these cases? Just what kind of engineer would compromise the thickness of a ranges oven cavity? Then build the range in such manner that the defective part is not available and cannot be replaced? Its a sad day for Maytag! Shame on you! Ive seen Maytag washers built in Newton last 35 years of hard family type washes! Whirlpool has purchased the name, stamped their own products with the Maytag name, and rested on the fine reputation of the name brand. Everything else is different! The Newton plant is in mothballs leaving hundreds of proud faithful employees stranded. Its a sad day for me and many others who were duped by a brand name and got something completely different.

We purchased a Maytag electric convection oven with a warming drawer 3 months ago. We have been happy with the cooking features, but not the Aqualift self-cleaning. It does not work and Maytag does not acknowledge this. Instead they have offered cleaning products to us which their own instructions tell you not to use! Does this sound like a self-cleaning oven? They have offered to send out a service person to check the temperature. However, from reading multiple reviews by others, there will likely be no satisfaction from this company.

My model has 2 ovens which I love. A smaller one & a regular sized one. It also has a cooktop. The cooktop always has “marks” on it from the pots & pans. No matter how careful we are, the pots leave marks. We even bought new pots & they leave marks. Something that we do like is that 2 of the burners have “select a size” so these burners can be used for small or larger pots.

Oven racks falling down and theres appears to be no solution because the interior liner of the oven has warped. The 3rd party repair guys tell me the interior liner needs to be replaced, its not worth the repair cost, Im better off shopping for a new set. Its so unfortunately that this happened (we moved into this house with existing appliances that we cannot use...) and it seems to be a common problem, yet Maytag claims they have NOT received any complaints about this.

My stove is approximately nine years old. During the past year both my husband and I enjoy cooking from recipes 3-4 times a week thus the stove has become essential. Functionality and size is important when trying to cook meals with two or three components. One of the oven racks was missing from the oven when we moved into the house. Even though it is self cleaning, spills pile up between cleanings so it is great that it has a really cool steam cleaning option. Just wish it were 5-6 years newer.

I bought a Maytag Bravos Quiet Series 300 washer just over two years ago from Home Depot. The control board and sensor went out last week. The service technician seemed rather surprised that a newer machine would have that kind of non-wear-and-tear problem and suggested that I contact Maytag/Whirlpool to see if they could help offset the parts costs, as the repair was going to cost over $600! The customer service agent I spoke with said that there was nothing they could do because the item did not have an extended warranty. I explained to her that we purchased this unit, even though it was out of our price range, because we were told that it would last a lifetime. I would have been happy if it would have just lasted 5 years! She was very detached and it was clear that Maytag/Whirlpool was not going to stand behind their product. I will now take the repair money and go buy a new washer. You can be sure that it absolutely will not have the Maytag/Whirlpool brand!

I bought a new Maytag stove and it is less than two years old and the oven has already quit working. It only has a one year warranty and will cost about $200 to fix. I am very dissatisfied with what I thought was a good product.

My Maytag refrigerator, model number mff2557heb, serial number 10375839gv, was purchased in 5/2005. Two weeks ago, this refrigerator stopped working. I called the Maytag technician and then right away came to my house and find out it is the compressor that needs to be replaced. He told me to search if it is under warranty. I searched in the internet Maytag compressor warranty and I found it and then called the Maytag representative. I told them I have found in their website that compressor of this Maytag is covered for 10 years but labor is not included. Then they asked me to fax it. I faxed the copy on 6/20 and they responded on 6/22. He said they received the copy and he said, Yes, it is covered for 10 years but you will shoulder the labor. So to make the story short, this Maytag representative scheduled Friday, 6/29 for the Maytag technician to fix my refrigerator. My husband did not go to work yesterday, 6/29, Friday, so he will be home for this Maytag tech. Maytag tech came at about 2pm yesterday and when he confirmed that it is the compressor that is the problem, he asked for the warranty paper. And when my husband present the proof, the copy of their warranty coverage that came from the Maytag website, he refused to work with my refrigerator because he said the one in the internet is not valid. It is really upsetting because I faxed the copy of it to them on 6/20/12 and they honored it. Thats why they arranged the technician to come to my house and then my husband did not work for them to work with our refrigerator and then asking me $79 for just saying that it is not covered by the warranty. I even gave them the model number and the serial number of the refrigerator so they can verify if it is covered. He said yes 10 years warranty on the compressor. In fact, two employees that I have spoken to both agreed that it is 10 years coverage except for the supervisor named Rachel. Her employees agreed to 10 years based on the paper that I have faxed them and it came from their website and they dont want to honor it after they sent the technician to my house. Thank you so much for your time and for reading about my grievances against Maytag employees.

We have owned a number of dishwashers, some cost a great deal and some were inexpensive. Our current dishwasher is a Maytag and it has proven itself to be the best dishwasher we have ever owned, not only is it quiet, it cost less to operate and cleans all dishes and utensils excellently.

I am extremely dissatisfied with the Maytag Gas stove and oven. The setting are too high and you cannot simmer something, it burns. I tried the oven cleaner and my oven is still dirty. The burner knobs do not have a click feature. I came home to a house filled with gas. I was not using the top burners, so I must have brushed up against the burner knob while using the oven. I was only gone an hour, imagine if I had been gone longer and walked in the door and created a spark on the rug.

My double oven was purchased over 6 years ago. They have been served yearly and work fine. The only thing is the cleaning cycle which if used at the high temperature to clean can affect the oven temperature control. I don’t use this function anymore.

We too bought a Maytag range (MER5755QAW) approximately 5 years ago. While making Christmas dinner, it quit working. The oven would not heat. Too bad it had to quit that day (or at all for that matter). Unfortunately, every single appliance I bought for my house 5 years ago is a Maytag appliance! The microwave quit last month and I have yet to replace it. I bought Maytag because for the longest time it was such a positive household brand name. Unfortunately, with 2 appliances less than 5 years old and out of warranty, I will never purchase one of their products again! I will spend the extra money and go with LG especially after reading some of the reviews on here on Maytag’s products (there are over 192 complaints on the Maytag ranges and ovens alone on this one forum).

Purchased Maytag front load washer model MHW6630HW from Home Depot. Machine was installed 9/15/19. From inception we had issues that have escalated. Machine leaks and makes strange hissing sounds. Home Depot has no record of the purchase in their website now. We tried to return it within days. We contacted Home Depot executive offices and they keep sending Paradise Appliance repair. The repair people do nothing and keep saying we have to come back again for you to be considered for replacement. Home Depot is dragging their feet and we are concerned about the six month deadline. The Maytag does not do an effective job washing and clothes comes out wrinkled. Concerned about the sporadic leak getting worst and doing damage to floors.

We bought this stove because of the self cleaning oven feature. What a ripoff! The Aqualift technology simply does not do the job that it is supposed to do. As the lady of the house says, Self cleaning means clean it yourself. Whoever engineered this thing needs to go back to school. Adding insult to injury, we have adjusted the oven temperature to its highest and it still cooks so low that a cake has to be cooked for half as long again than the recipe calls for or the middle of it is still raw. We would like to sell the stove but would hate to burden someone else with this piece of junk.

The oven hasn’t caused any issues. It’s beautiful stainless steel and black finish creates a shiny but modest finish to my kitchen. It’s self cleaning power is also useful and saves time and where I come from time is money. It cooks food evenly just as an oven should.

I purchased a Maytag refrigerator (MBF2258XEB), stove (MER8674AB) and dishwasher (MDB7749SBB) on May 26, 2013. So far all three have been worked on. First, the dishwasher would not fill up with water after the trial run. Called the repairman out. A tag was placed in a position that was preventing the dishwasher from loading up with water. Granted, we should have taken the tag off, however, it stated not to. Lucky for me, I am still under warranty. Second, the refrigerator, which is a freezer at the bottom, started to leak. I thought that maybe we were dropping ice. However, I finally called and had the repairman back out. He knew exactly what the problem was because Maytag knew about it. There was a faulty plug. So in a matter of mins the problem was fixed. Lucky me still under warranty. Those two things happen within six months of purchasing these items. Now, the oven does not work. It heats up to the desire temperature but then cuts off. Called the repairman and he thought it might be the lower baking element. Unlucky for me, warranty has expired. So, $90.00 for service call. Received a called from the repairman, $120.00 for labor and $70.00 for the baking element. I purchased the baking element myself, $58.08 and installed it. Still does the same thing. Now I have another appointment for him to come back out and see what is wrong. Another $90.00! So far I have spent $238.08 on a $699.99 stove. I will never buy Maytag again. Depending on the amount to repair will depend on whether or not I go back to Sears and buy Kenmore. I had Kenmore for 10 years with no problems. I should have gone back to Sears for my upgrade. I did contact Maytag via email. I am still waiting for a reply. Live and learn!

I bought an off-white or light cream color gas Maytag stove about three years ago. When I first used it to boil some water for tea, the light colored grills turned black. And this is without cooking a full meal, merely boiling water. After a few more uses with light cooking, and a few spills on the cooktop, I discovered that it was simply impossible to clean. The glass on the oven door became discolored with the first use, and is also impossible to clean. I purchased several types of cleaning items and sponges, and nothing works. This is a disgusting stove. I hate it and I wish I never bought it. I will never purchase a Maytag anything ever again. Its the poorest and cheapest no-quality item - a total waste of money.

In 2009, we purchased $5,041 worth of Maytag appliances. Three years later, we have had issues with every appliance except the dryer. The washer needed a new motor and circuit board in February 2011. The oven light came on and stayed on because the switch malfunctioned in June 2011. The ice maker in the bottom drawer sprung a leak in February of 2012 and today, the over-the-range microwave stopped working without any sputters or warnings. While I was investigating the possible reasons for my microwaves demise (Im concluding that it is poor craftsmanship!), I found that my dishwasher is on recall. I did not have any problems with that and it is the one appliance that could have started a fire! Maytag appliances will not be bought again by me or anyone I know. They are a huge disappointment and waste of my money!

We renovated our kitchen in 2008 and installed all Maytag appliances. We had purchased a Maytag dishwasher 3 years prior to the renovation-- that we kept. Well, the dishwasher was the first Maytag appliance to go. After replacing several cheap plastic parts on the dish racks (I resorted to use twist ties at one point to hold the racks together) the racks started to chip and rust, leaving stains on our dishes. The cost to replace the racks was about $150 so we just replaced the dishwasher (with a Bosch - so far, no problems!)Then, a couple of the igniters on our gas cooktop stopped working. Since they were the back burners that we didnt use much, we just used a match to light them and let it go. Next, one of the hinges on the double wall oven door snapped. This is a little concerning because the doors are heavy and will need to be replaced. And the final straw concerns our French door refrigerator. The control panel started flashing wildly and the ice door was opening and closing with a loud clicking sound. Of course this happened on a weekend so I looked online and found hundreds, if not thousands, of similar complaints. So I called Maytag and spent nearly an hour on the phone only to be told that my model number was not one of the recalled ones. I explained that my problem was exactly like the others and was told that the best they could do was offer me 50% off any parts. The service call and shipping would not be covered either. The Maytag representative that I spoke to tried to cheer me up by telling me that at least they had the part I would need in stock, unlike the recalled models. Those parts are discontinued and have to be specially manufactured and have a two month waiting period. The part is about $250 and add to that the shipping and service call and I am sure this is going to cost me several hundred dollars even with the discount on the part. Very, very disappointed. Never again will I buy Maytag, never again!

I had a problem with my 1 year old oven. I scheduled an appointment and no one showed up. So I fixed it myself. A week later they called to schedule an appointment and I told them that they were scheduled for last week. So their response was OK, I dont need them anymore - goodbye. The parts are under warranty so I send them the part I replaced myself and the invoice for the cost. I didnt get a response. So 3 months later I send a second letter. Three more months and still no response. I can remember when Maytag had commercials showing their repair sleeping because they had no work to do. Now, their products are failing and their entire service depart is asleep.

I bought this MMV4205BAB microwave thinking Maytag was a good brand and I wanted an over the range type. Problems began when it would stop in the middle of a cooking cycle. I called the repairman as it was under warranty. It was decided by the repairman that the weight of thing was too great for its thin frame, not letting the door close correctly. I got a new one and it, from day one, would make a shorting sound every time anything was cooked, on the stove top, under it, while it was on. It finally just shorted out. I have a Maytag washer and dryer that are also junk. So, needless to say, Maytag, 3 strikes and youre out. I will never have another Maytag product and I let others know what a great product it is.

I bought a Maytag MGR5605WW range on July 3, 2011 and it took till mid August before I received it. Right away I noticed when I put a pan on the grates, I had to be careful so they did not slip off. Dangerous! Then I made a pizza, and when I pulled the rack out of the oven, the rack tipped down and the pizza slid down on the oven. Danger again! I went over to Menards and they gave me the number of A&E (1-800-771-3029). I called them when I got home and an A&E person said they would call me back. After a few more calls, no one ever called me back. I went back to Menards. They said I need to deal with Maytag. I am very concerned with the racks, and so is everyone else. They are cheaply made. Tonight I had a family member place the frozen turkey on the rack and it bowed down! Danger again. The grates have a few chips. This is a nightmare. What a piece of trash. I’m trying to get someone to respond. This stove is dangerous to my well-being, and I have no other choice but to use it.

We purchased our home five years ago. We bought a new Maytag oven and fridge/freezer. Within one year, the oven control went out. Then a few months later, the heating element went out. Within two years, our fridge/freezer went out. I purchased Maytag products because of the commercial where the Maytag repairman is doing nothing. I will never purchase a Maytag product again.

We bought this range (model MER8700DS 1) March 25, 2015. Manual states when you use the oven first few times odor or smoke may happen and is normal. It also tells you this is not harmful but remove birds to another room because the fumes can kill them. Noxious fumes? Forget about the birds! Had to open up the whole house and go outside. Burned my eyes, throat and lungs. Day after day, repeatedly turned temp up to 400 trying to burn off what we thought might be a coating. No luck.Maytag got very concerned when I explained about the noxious fumes and had someone come out right away. Tech took it apart. He removed bottom (screwed in) plate that covers the bottom heating element. That plate gives the added ability to have 3 racks and make full use of the 6.3 cubic ft. capacity. Under the plate we found bits of insulation. We think that is what we smelt as it burnt up. He couldnt smell anything when he had it up to 400. So off he went thinking problem solved. Well, it still stinks. We will have Home Depot take it back. Oven takes forever to come to temp which we read in many complaints but thought thats minor. Dont know what oven to get instead since Whirlpool makes so many brand names. And other brands all seem to have their own problems.

CHRISTMAS morning Set oven to 325 for ham. Control board caught fire and burnt wires and burnt inside of rear cover. It got hot enough to char the wood wall behind stove. This could have killed my family on CHRISTMAS.

Purchased French Door MF12269VM 22 inch from The Brick furniture April 1, 2012. Turned out to be a real April fools joke. Purchased extended warranty with TransGlobal for 5 years. First, fridge delivered after about a couple of weeks because it actually wasnt in stock. Naughty Brick lied about availability. Fridge arrives and after a service call from Maytag repair, they ascertain compressor doesnt work.Order fridge number 2. Two weeks later, get second fridge but lever for dispensing water is broken off. Order fridge number 3. Usual two-week wait and fridge finally arrives but the whole side panel is damaged. Send it back and order Fridge number 4. Service from Brick, Maytag and Whirlpool, terrible customer relations. Misrepresented delivery dates, supply issues, and operational damages.Fridge finally installed. Ice maker operates intermittently for the next year. Service techs from TransGlobal offer a variety of suggestions including changing filter, water pressure issues. Finally ice maker stops entirely in Summer of 2013. Is replaced after a month of waiting for parts of which the wrong part was sent. Ice maker continued to operate intermittently. Sometimes just a small of ice or no ice for a day. Finally in May after another service call, ice maker stopped working for about 4 days. Tech comes out and miraculously, it starts working again. A month later stops again and hasnt worked since.Contacted TransGlobal off shore call centre? And arranged to have an assessment to see if we needed a new fridge. Request declined and Maytag (Whirlpool) sent a tech out after another week. Service tech recommended new freezer. Waited a week for parts and arranged for Service tech to replace ice maker. Wrong ice maker part (for the second time) in less than a year.The latest trick from our possessed fridge is recent alarms from the temperature control. To say we are disappointed in this product, the retail experience, the quality of the manufacturing, the shipping procedures, the poor engineering and design, doesnt come close to describing the shoddiness surrounding this appliance and the service weve received.In conclusion, we are still awaiting an ice maker and are contemplating buying another fridge. What it is fair to say, we will never ever buy another appliance with their the Whirlpool or Maytag attached to it. Nor will we ever again buy anything from the Brick, or depend upon TransGlobal for repair services. Are there other Manufacturers and retailers out there who understand the meaning of service and quality. I certainly hope so. Otherwise Im going to invest in a good icebox.

I purchased an over the range microwave (OTR), boxing day 2018. It failed January 2021. It worked great before failing. The issue with Maytag/Whirlpool is their service. I told them before they came out that I was only interested in having it fixed if it could be done that day. They checked that they had the parts and said they could do it, so I moved forward with the appointment. Well they didnt fix it, and said that they need to order a part, which they said would take several weeks. They are trying to bill me the service fee $167, and expect me to wait a month or possibly more to get the part and fix the microwave. Now Im faced with having to pay a service fee for something not fixed and buying a new microwave. Lesson: Never try to repair, cheaper to buy a new product. Other lesson, never buy Maytag or Whirlpool product again. Despite what is on their website and advertising, they have terrible customer service.

I bought a complete kitchen: stove, fridge, dishwasher microwave. Suppose to be stainless steel. All have rusted out within 6 months. Maytag does not stand behind their products. They sent me cleaners and all my appliances rusted more using their cleaners.

Wow, my dream oven, or now nightmare! I purchased a Maytag dbl oven MGR6775BDS in 2007. The top oven stopped working first after about 3 years and this week, the bottom. I cooked a meal on Monday and Wednesday. Without notice, it would not go past pre-heat. I have called several people and they all act as if this was a truly unique situation. Since I have been out of work, both my regular and extended warranty have expired. I had good faith in a product that carried the name Maytag and the fact that it was on sale for $1,200. I didnt know I had so much company. Yeah, I was told I could purchase a repair warranty for the sale price of $340. Oh yeah, I replaced a 20+ year old oven for the new and stainless dbl oven of my dreams.

Machine (Washing machine front loader model # MHW 5500 FC1) purchased August 2017. From the start Service Dept USA told me to unplug and re-plug anytime I had a problem as this problem started right away right after installation. In January it was getting stuck on the spin cycle. Unplug and re-plug to no avail. MAYTAG DO NOT have their own technicians just so you know. In the my area they use two subcontractors. In January they sent out the first sub-contractor from Appliance Wizards. He is a one man operation I later found out. As soon as he saw that I had a stacked washer and dryer he told me that this was my problem. He pushed a bunch of buttons on the machine, obviously re-setting the motherboard in a different way than unplug and re-plug and told me that there was nothing wrong with my machine. Not true. Machine was getting stuck again. Called Whirlpool service USA again. Told them not to send the same company. This time they sent JC Service. Excellent company. Kyle came out, identified that it was the motherboard. He claimed that they had other consumers with the same problem but that MAYTAG has corrected the problem and he went ahead and ordered a new motherboard. Waited 8 days and Kyle and another serviceman came and installed the new motherboard two days ago. Yesterday I put in my first load and the whole machine went dead. Kyle came again. He claims it is the motherboard again and he ordered a new one. I called Whirlpool service USA and spoke to Tina. All I wanted them to do is to ship my now, third motherboard quickly by courier so that I would not have to wait another 8 days without a washer. Her resolution was to extend my warranty by 6 months. I advised her that I had purchased a 4 year warranty but if they did not fix it so I can use it, even a ten year warranty would be of no use. So then she went and started reciting THEIR RULE OF LAW with regards to their protocol and told me that if needed they will replace my motherboard as many times as needed. She would not address sending the motherboard quickly. I asked for a supervisor several times and finally she agreed to put me through to the supervisor. She was worst than Tina. She agreed to check with the parts department and if possible she would ship it out by courier. I asked her to keep me on hold while she checked. She came back saying that they were not answering and that IN FACT they could not ship it out expeditiously. So, IN OTHER WORDS, SHE WAS LYING TO ME TO GET ME OFF HER LINE!!!! I asked her to give me the e-mail address of the EXECUTIVE OFFICE for Whirlpool. She claimed that she did not have their e-mail address and that the only way to communicate with them was by snail mail. I checked the internet and found a telephone number for the Executive office in Mississauga. I called them. The menu asked to push 5 for... get this... CUSTOMER EXPERIENCE... I pushed 5, followed by a bunch of beeps and a busy signal and disconnect. I tried 3 times. So there you go. This is their way of giving you a Customer Experience. Then I found a number for the Executive office in the USA. I was able to reach Latisha from the executive team and she assured me that if I were a USA resident she would have that motherboard shipped to be by courier right away. Because I am in Canada she was going to contact them to give me a call but that now I had to wait till Monday. 4 days to get back to me from Canada. Yet when it comes to service and parts, everything is arranged in the USA and everything comes from the USA because it is more cost effective for them. Who cares about the consumer. By then the motherboard will have left three days to arrive. 7 days take away 4 equals 3, take away a day for courier, depending on what time they call me on Monday, otherwise you have to take away two days, and then it will be all for nothing. But again, they must have so many complaints at the EXECUTIVE LEVEL, that they cannot call right away. So folks, note that Whirlpool has not recalled these machines with a defective motherboard, they are still selling them to unsuspecting consumers. They are not making an effort to send them out quickly or keep some in stock locally. BUT THE WORST OF ALL IS THAT THEY ARE REPLACING THE DEFECTIVE MOTHERBOARDS WITH OTHER DEFECTIVE MOTHERBOARDS!!!! This is outrageous!!!! I shall update my review once I hear from the very busy executive office for client care, and again once the new motherboard goes in. I shall post my order number and receipt when I update this review as my husband has all this and he is away. However I can give a work order number from service: **.

I purchased this range from a Maytag outlet in Nov. 2006. No problems with it until Nov 2015. The oven igniter failed. This was serviced locally and replaced in an efficient manner by the local service tech. All is good until 2 days later when I decided it is time for an oven cleaning cycle. I set the cycle for Medium Soil (3hrs). After the conclusion of the clean cycle, the oven (bake) would not work. Called Maytag service, the service tech replaced burned up oven wiring as well as the igniter again. However, the cleaning cycle had taken out the gas safety valve control as well. I am now told there is no replacement oven gas safety valve unit available anywhere. I even called Maytags 1-800 number and searched online only to find the part on backorder and not available.I find this particularly frustrating in light that I spent over $1200 on a Maytag product I thought would bring way more than 9 years of service before it is deemed unrepairable. The average gas range lifetime is 18 years. In my opinion, not a good return for the investment. Its a shame because the rest of the range works and looks fine, which is now destined for the dump. I am replacing the Maytag with a $550. Frigidaire with manual cleaning. Will never buy another Maytag appliance or a self cleaning oven again. If the self cleaning feature has the potential to fry the controls, why would they offer such a feature, or why couldnt they warn one of the potential failure.

Less than four years ago we purchased a new set of Maytag appliances, refrigerator, stove, dishwasher, microwave, and upright freezer. To date, the only appliance we have not had a problem with is the microwave. The bottom element is not working on our stove model # MER8775AS. We will never buy Maytag or Whirlpool products again. Save yourself time and money!

A week after warranty expired, our 1 year old Maytag gas range (model# MGR7662WS 4) required new Direct Spark Ignitor (DSI) board. Knowing it was just beyond warranty, I inspected wiring first and found that the Bake connector on the DSI was loose, flopping around from a bad solder point on the board. Called Maytag and informed them of this manufacturers defect and all they offered was a $20 discount on a replacement part ($220 instead of $240). It worked with new part for 4 days, then something else went bad causing oven to spark, light, heat to less than 100 degrees, then shut down, then restart, then shut down, then restart, then stop doing anything. It has never worked correctly since then. How can a manufacturer of almost all domestic brands get away with such shoddy workmanship.. Taking advantage of defective or poor quality parts to sell more of the same when they fail and for an enormous markup? Where are the regulators who oversee monopolies and blatant scamming of American consumers?

I have the model with a smaller oven on top. I use it about 98% of the time so Im not wasting energy having to heat a larger oven space. I also like the fact that I can clean one oven. The larger oven is used when I cook turkeys. I can cook many dishes at a time, by using the smaller oven for dressing or cakes.

MER8700DH - Within 6 months, left rear burner stopped working and Maytag repaired it under warranty. Within next 6 months, and just before end of warranty, right front burner stopped working and again Maytag covered it under warranty. Within the second year of ownership, the oven was not working correctly and Maytag refused to cover it because it was off warranty. So I called a local appliance repair company who gave me an estimate of over $300 to repair it and basically advised against repair stating that this stove was a piece of junk. So I replaced it with a GE and junked the old one before it was even two years old. I filed a complaint with Maytag. At first they said they would go half on the labor, but then they said I should have bought the extended warranty and refused all further help.

I’ve had this new stove just over a week. Used 3 times (I just moved). I have cooked on staying already on the ceramic top. I’ve had a ceramic top stove for over 20 years with barely a mark in it. Terrible. I’ve left a message with the store with no reply.

We purchased the Maytag MDB8959SAS0 dishwasher about 2.5 years ago. A couple of days ago, the lights on the control panel started blinking and beeping erratically. I contacted Maytag and they said the control board likely needs to be replaced to the tune of around $250, not including labor! We spent $800 on this dishwasher and it cant even last 3 years?? Ridiculous. The only other advice the service rep. had was that we should have bought the extended warranty. Gee, thanks. I guess with Maytag, you really DO need that extended warranty because their products are junk. I think I will just scrap this dishwasher and go with a Bosch. We also have a Maytag range that needed servicing after owning it for only 18 mos. And a Maytag dryer that needed servicing after a month (at least that was under warranty). I will NEVER buy a Maytag product again... they are complete junk.

I purchased a new Maytag range (gas) in June of 2012 - 6 months ago. I have had the same problem many others have had (as Ive just read) with the toxic smell every time I used the oven. I was told it was just the chemical burning off from being new. I have never owned a new oven so I took their word for it. On Christmas day, my kids and I were going to bake cookies and set the oven to preheat. Flames and black smoke were shooting out of the range, and the fire department was called. Even after the fire department put out the fire and removed the stove from my kitchen to my front porch, they spent more time investigating the situation to make sure my home was safe than the certified Maytag repair person that was dispatched out by Maytag to service the range. This stove is only 6 months old and still under warranty with Maytag. The service person they sent out did not take the stove apart and spent less than 5 minutes looking it over; then he determined that it was a grease fire caused by owner’s negligence. I disagreed with him and told him I have been cooking for many years and thought he did not do a thorough job to determine the problem with the range. He got very upset with me, took his bag and left without leaving me a service slip. I asked Maytag to send someone else out and explained to them that this service person did not do a sufficient job in examining the range, nor did he perform any kind of service to get the range back in working condition. Maytag claims they will not send anyone else out, and there is nothing more they will do for me. They say it is my fault it caught fire; and if I want it fixed, I have to pay for it myself even though it is still under warranty with them. My stove is still on my porch where it has been since Christmas day. I then visited Maytags Facebook page and corresponded with others whom have had similar issues with their products and the lack of customer service from this company. Maytag has now blocked me from commenting on their Facebook page. The customer service rep on that site asked me to email her all my information about the range and my issues with it, and she assured me she would respond to the matter. As of yet, I have heard nothing back. I am terribly dismayed by the way I have been treated by this company, their so-called certified service technician, and that they do not honor their warranties or stand by their products. I am cooking for a family of 5 in a 12-year-old microwave (which is not a Maytag by the way) after spending over $600.00 on a brand new range.

I have a self cleaning Maytag electric stove. I discovered the self cleaning starts after so many times of using the oven. But the stove didnt give me warning of this when I put my Thanksgiving turkey in the oven. Halfway through cooking, the oven door locked and went into cleaning mode which scorched my turkey and could have possibly caused a house fire. Also, my top burners have a mind of their own, while cooking they turn up on their own. This stove is very dangerous.

This range and oven get unsafe, very hot on the surface and sides. Also, first time we used the oven, our oven mitts and bbq tools caught fire in the storage drawer.

I have had 2 Geminis. The first one was fine, this second one is a mess. I have had at least half a dozen parts replaced. I have insurance to have this oven repaired but have paid to have the window seal replaced on at least 3 occasions. The top of the oven is so hot that when I have used the burners to cook on top I have received 2nd degree burns. I have received burns on several occasions. I asked dealer if I could trade this in but said I would have to sell it on my own. I would not subject this oven to another person as I feel it is very dangerous.

When we turn up the temp in the oven above 400 degrees, noxious fumes come out giving us headaches and nausea. We have to open all the doors and windows and bring extra fans...very toxic. PLUS the vent for the oven is at the top of the oven door, so the knobs for the burners get so hot you cant touch them!

Angie from WFCC-PREFERRED APPLIANCE REPAIR had the wiring harness delivered to her personal address and then came out and installed it that same afternoon past 5pm to ensure I had a working stove. She explained what had happened with the parts delivery mixups and also delivered a $100 gift card. Very happy to have my range working and all has turned out well. I am a long time Maytag customer and its great to have all my appliances back.

Every appliance in my kitchen is Maytag. I went with Maytag because its made in America and now Im annoyed. The microwave died after about 5 years and since I had a spare, I have yet to repair it. I am just now removing the panel to see whats going on in the inside so I can replace whatever broken part is broken. The double oven I have Ive had to repair twice. Once I had to replace a capacitor on the board because it blew. It cost me zero to replace it as I have an old home theater system I part out. The next item was the control pad itself which I tried to repair but had to replace for $200. The dishwasher died after 6 years of use and after replacing the control pad (couldnt be repaired), it still didnt work. And I got a replacement from my wifes dad who was moving and had to get rid of his. Ultimate timing. I purchased a Maytag refrigerator instead of a Samsung like an idiot (which I suppose I am at this point). The fridge leaks water because the drain plug is jammed and it will take a lot of work to get back there to unjam it. I think Maytag wants to sell you expensive parts that are doomed to break after a couple years of normal use. They want to send repair guys out to your house to charge you to fix their junk. I cant wait to move and buy all Samsung products and do away with this Maytag relationship once and for all.

We purchased our range in May of 2012. It is now November 2014 and the stove has had three brains, three ignitors in the oven and one ignitor in the back of the stove. When I set it to bake at 350 degrees, the oven heats up and I put the food in the oven. When I go to check the food, I find the oven stone cold and the brain is still displaying 350 degrees. According to Home Depot Warranty department, if the oven has been fixed three times for the same problem, then the unit is considered a LEMON. Ok, what about the three brains? What about the three ignitors? The ignitor in the back of the stove controls the oven as well. SEVEN times for a technician to come out and fix my LEMON stove is ridiculous. California has lemon laws. I will file suit against Home Depot, Whirlpool, A&E and Quality Appliance if this stove is not replaced within the next seven days. IT IS A LEMON! I have lost way too much food in this oven because I dont know when it shuts off.

Maytag washer, dryer, oven, microwave over-the-range - all crapped out in four years. I will never buy or recommend Maytag. I believed them to be one of the best brands but apparently theyve learned a few too many shortcuts.

When my husband surprised me with a double oven stove I was leery. First Thanksgiving my thoughts were concurred as the 20lb turkey fell from the chinsey rack.....even a cookie tray with almonds fell down.... Unfortunately the lower oven is off by 1/2, no racks work in there. My biggest gripe is that the seller did not exchange it, just tried more racks. Now Maytag will not do anything but allow me to order more racks. This item is a huge piece of junk.

Why is no one doing anything about the crappy product that Maytag is putting out. I am a single mom of 4 and I had to purchase a new refrigerator about 3 years ago. Spent a lot of money on this Maytag, approx. $1400 and it is now useless. I had nothing but issues with it from the time I got it. The bottom freezer kept icing up and then leaking all over my kitchen floor. I had to call a repair guy out, who charged arm and a leg and said it was fixed and 3 months later it was doing the same thing. Since I could not afford to pay ridiculous amount of money to repair it again (although I question what they said they fixed), I had to chop up the ice each month and take huge pieces outside and i had to keep towels always at the bottom of my fridge (yes very attractive) but it ruined my floor and carpet. Now all of a sudden the piece of junk just shut off and stopped working and keeps making this popping noise. Lights went out in front panel. So I had to call a service guy out again but this time I called an independent local guy that is not gonna rape you in charges like Maytag does and he told me to look into this that he has heard so many complaints that the front board with control button has been known to blow out the back circuit board, which is what happened. He told me that parts are MDs, so he would have to get another manufacturer and he heard that even with replacing both of them, it has been known to not work and Maytag takes NO responsibility at all for any of this. THIS IS WRONG. I cant afford to spend around $800 to now fix this or another $1,400 to buy a new one. So I am without a refrigerator. What a nightmare. MAYTAG, TAKE RESPONSIBILITY FOR YOUR CRAPPY PRODUCT. We are hard working people that spend our money and expect a good product. I also have an oven I bought and I can tell you it is a piece of crap too. I swear at it all of the time, as it takes forever to cook anything and the outside that is supposed to be stainless steel is all yoked up. It is like a tin can, looks horrible. I will never ever buy another Maytag product and I hope that ConsumerAffairs steps in and does something about this.

I have written to Whirlpool about complaints with this range and was very dissatisfied with response. The following were complaints on above range: Range does not have a light on it as the past ranges had. It is very much needed. Grates on burner are to high, therefore it takes longer for items in pot to heat up. Type of steel used on range is very thin and tiny, in other words very poor quality. This is what has happened since Whirlpool bought out Maytag. Quality of Steel that Maytag used is no longer since Whirlpool took over their products. This is true of All their Appliances (Refrigerators, Washers, Dryers, and Ranges). All meaning appliances manufactured by Whirlpool.Manual knobs for turning on oven have been replaced by touch screens, these eventually wear out and are very costly to replace. If it works why change it. Drawers on bottom of range used to be larger, now they are narrow and smaller height wise. Residue on base of burner appears quite frequently and has to be cleaned even if no overspills occur. And why cant Whirlpool make quality merchandise as good as Maytag use to make. Regarding the physical appearance of Range it is very attractive in looks, however Looking good and functioning poorly with inadequate materials used in construction of Appliances outweighs benefits of looking good. My wife and I regret not returning this appliance within 90 days of purchase. In the future we will not purchase Whirlpool or any other appliances manufactured by them if that is possible. Kenmore, LG and perhaps other appliances parts are made by Whirlpool. I received a response from Jake **, Whirlpool Corporation, Executive Office. The Comment from Jake that did not impress me was this: While we regret you are dissatisfied with the current design of your Maytag Range, this is the model that you selected. His comment says too bad better luck next time. Letter was dated March 5, 2014 received on March 13th or 14th.I sent a handwritten letter to Mr. Jeff Fettig on March 12th which was written on March 11, 2014. No response to handwritten letter to Mr. Jeff M. Fettig. Verification that the Executive Office that my email to you Mr. Jeff Fettig Chairman and Chief Executive Officer Whirlpool Corporation was received on February 20, 2014 by Delores **, Corporate Office Staff. Supposedly Mr. Jeff Fettig.

Freezer leaks water all over the kitchen floor in front of this $1900 piece of garbage. My husband disconnected the water line (for in-door water and ice cube dispenser) and it STILL leaks water. I can vaguely remember a time when the purchase of a refrigerator (manufactured in the USA) wasnt necessary more than once or twice in the average persons lifetime. This Maytag refrigerator is our second french door fridge in 5 years. The last one was an LG that had a shoddily designed and manufactured compressor that sounded like a diesel engine idling in our kitchen. Of the two, this one is equally defective but doesnt wake the dead when the compressor starts.It has become glaringly apparent the Chinese practice something I refer to as Cargo Cult manufacturing. Google Cargo Cult and youll understand what I mean. Briefly, they manufacture products that APPEAR to be refrigerators, washing machines, ranges, etc. However, lack of quality control and zero competition from companies that provide a well-made, quality product that lasts more than a year or two allows and encourages these slobs to continue pumping out what appear to be appliances until the consumer plugs them in. Thats when the fun begins.

This has the aqua cleaning technology, sounds real good. DOES NOT WORK! The cleaning is done by you as you nearly climb into the oven with a plastic scraper which they supply to scrape prior to the cleaning cycle. Then after you have used the distilled water in the bottom of the oven during the cleaning cycle (steam), you climb back in to wipe out the water and use something similar to a magic eraser to SCRUB the oven.Here is the real kicker....during the cleaning process, in between the glass (in the door) you develop water spots that cannot be cleaned unless you pay to have a service technician come out and tear it a part to clean it. According to Maytag THIS IS NORMAL and is proven (by their engineers without any documentation for the customers to be able to see) to be normal?? The consequence is a brand new stove will never be clean and it is the first thing you see when you come into my house. I AM EXTREMELY DISAPPOINTED!!!!

Maytag Oven MGR8670WS1 - Purchased in the Fall of 2011 (along with a fridge... also faulty the freezer stopped working within a year). Ive had the oven stop working twice (in 2012). This week (spring 2014) would be the third time. It seems to be a faulty ignitor already replaced having to be replaced yet again. I have never used such faulty appliances EVER and never AGAIN. This is absolutely ridiculous.

My husband and I purchased both a Maytag washer MVWX655DW1 and dryer MEDX655DW1 less than 3 years ago from Sears. We had both the washer and dryer professionally installed. Yesterday, we had an authorized service man come in and look at the problems we were having. He told us our Maytag washer would need a new gear case and gears costing $750.Our Dryer, same age, needed a new cycling thermostat. He said it was due to not cleaning out the lint trap. My husband and clean the lint trap after every load religiously. He said there was a pile of lint built up in the dryer. I could only think this would be a design flaw. To repair the dryer it would cost $350. The grand total to repair our Maytag Washer and Dryers would be $1100. We paid $1082.38 at Sears for both. The only thing Maytag offered to cover was a part for the washer which would cost $640 and we would need to pay the extra $110 for service in addition the $150 diagnostic charge, due to use being out of our one year warranty.We decided to not fix this machine to avoid similar problems in the future. I talked to customer service and asked them to cover the diagnostic charge instead of sending the part, which is far more costly. I got the runaround and 3 rejections before they finally agreed to pay for the diagnostic charge. My husband and I are extremely disappointed in this experience. We currently own a Maytag Microwave and Electric Glass Top Range. We will never buy Maytag again. Our Stove is also lacking. We have the AquaLift cleaning stove. The AquaLift technology does not work.

Bought this Range in March of 2019. I really liked the large oven in it. Right away I noticed that the oven didnt back things very uniformed and very quickly, so a lot of burnt cookies. But I adjusted to that, not super happy about it but it was fine. Tuesday while cooking the cooktop suddenly went out. I had been smelling something strange the last couple of times I had cooked with the oven and cooktop on so I just assumed it was the oven, it did need to be cleaned. Well I ended up pulling the range out from the wall and taking the back metal piece off...the wire running to the cooktop was burned, like 3 inches up the wire and also the wire coming into that wire on the range cord. Just destroyed. I was shaking. My house could have burnt down.I just attempted to call Maytag, knowing my warranty is up (1 year) but thinking they should know about this issue. I was told that they would need to send out a certified tech would need to come out to access the situation...ok...when are they available and she said the 29th of December, really? How many people can go 3 weeks with no oven? I take care of my 93 year old neighbor and make dinner every night. So obviously I cannot wait. I have a tech coming today to fix this fire hazard. I was told there was nothing that can be done as it was not under warranty anyway. What so your certified tech was going to come out for free and then charge me what I probably paid for the range to fix it.

We have reported the first time use of New Gas Range using the oven and range top at the same time is impossible because of BURN HAZARD AND the response was soft with no explanations. The range arrived March 26, 2015. We were impressed with first baking only. Family arrived at our vacation home for Easter celebration. Our first meal on Good Friday using both oven and range top was a disaster and the cook was burned on the stainless steel knobs. The oven vents below the knobs were about the temperature of the 380 degree setting of the oven!We rendered the unit unusable and called Maytag customer care department during the late table dinner. I explained on the 45 min call we were having this event and would be all leaving Thursday and their solution was 8 to 10 day shipping of Fake composite stainless looking knobs. These knobs will have to be sent to our Ohio home 500 miles west of the Range location?? If they could ship that day why not overnight??THE SOLUTION OF WEARING OVEN MITTS FOR STOVETOP COOKING IS NOTHING SHORT of silly to conduct meals for our guest. And other members of our family that we permit occasional use of the home open to burns using this Range until we drive 1000 miles round trip to drive the knobs back to NJ from Ohio??? Customer Care fails to listen. We will not be returning until May. To illustrate my concerns about the logistical issues I asked if Maytag would pay for the mileage and tolls for me to replace BURN proof knobs. Oh and will it work or melt? Furthermore who will pay for the takeout needed to feed our family? He did not get it and consulted with supervisors for most of the call therefore 45 min of wasted call. No solution, self installation on an $800 Range. Dissatisfied CUSTOMER with an unusable Gas Range Burn HAZARD!! Poor Design oven vents less than 2 inches below stove knobs! See Photos.

We updated our kitchen appliances in 2013 and purchased all from Home Depot. Purchased Maytag Refrigerator, free standing range and microwave. What a big mistake!!! Not one of them are worth what we paid for them. I just noticed that I was getting a (chemical) smell from inside our 6 year old 3 door model MFI2670XEM5 refrigerator. Well being I know what refrigerant smells like I have a leak in the interior of unit. This is my final issue with Maytag and their so called great built appliances, I have had nothing but troubles since about 2 years after we purchased it.I guess what really surprises me is that unit is built by Whirlpool and has their name all over unit and I always had good luck in the past with the brand. This is one of several issues including rust on freezer door, broken plastic drawer frames to French door hinges broken, ice maker door issues. What a waste of my money that I spent on these and now after 6 years need to buy all new. IT WILL NOT BE Maytag or Whirlpool!!!

I purchased this gas range from Home Depot in 2011. From the beginning I had problems with the cooking racks slipping off the oven wall. In some instances hot liquids poured on the oven floor. I had bought a service contract on this product and when I asked that this be repaired I was told that it was not covered as it was a design flaw. The condition has slowly worsened and now I cannot cook anything in the oven for fear of the racks falling down. This is a safety feature and the oven should be replaced my Maytag.

Purchased a Maytag Dryer, Washer and Oven Range in December 2011. Both washer and oven were serviced within 1 year under warranty. The dryer stopped working in August 2013, not under warranty. Total cost to repair is $450. Called Maytag to see if they could reduce the repair cost, answer... NO. Maytag spends millions of dollars in advertising... Built Strong to Last Long but they cant spend several hundreds to keep customers. Will never buy a Maytag, Whirlpool, KitchenAid or any other related company product ever. Their motto should be Built Weak to Last Weeks.

I purchased Maytag gas range in March 2011 at Home Depot, Model No. MGR5605WWO. I received the product in May 2011. The porcelain on the grates chips away leaving large grooves in grate, which affects cooking efficiency, (the fire burns erratically). First, I called 1-800-688-9900. The grates were replaced. And then same problem, it was replaced again, and again the same problem. The warranty to cover stove was extended by 6 months. The enamel on the round magnetic cover for the burner is also chipping away. I was told that this chipping of the enamel is a cosmetic problem and does not affect the functionality of the stove problem.A repair technician was sent out at my request to see firsthand the problem grates. I was told by him that if it occurred again, the manufacturer needs to be made aware of the defective grates. He noted that the enamel covering on the grates was not uniform. I have been told by Maytag supervisor today that she will get back to me within 3-5 days and let me know what is going to be done. I have had gas ranges before, but this is the first time this problem has occurred and its continuation is unacceptable. Is there anything further I can do to ensure I have stove grates that do not chip continuously?

In the process of self cleaning mode, oven died with door locked. Thermostat and thermal fuse went out, couldnt get oven door open or control the situation in any way except pray for no fire and wait for hours till oven cooled down. Door could not be opened, it died in lock mode. Called repairman, already in to 2 repair bills, still not operating. Called Whirlpool and Maytag, no help!! But amazingly they have created a new kit for the blower unit in this oven, model # Mew7527AW00. I paid a bunch of money for this oven, which replaced a 40 yr. old oven that had been in its place, operating fine, but it was Aqua Blue!! Its so sad that a huge Company as this will not help with an almost new Oven??

Gemini Twin natural gas range - I bought this range approximately 18 months ago. I thought it had all the features I needed and it looked good -- looking good is just about all it does! If you are a real cook I would suggest you avoid this range. The burner controls are preset and it is impossible to turn the flame very low if a simmering heat is required. If you are making meringues, again, the oven heat cannot be turned to a cool enough temperature. Ovens bake/broil unevenly. It takes forever to bring a pot of water to a boil, not because the flame is not hot enough, but because the pots sit far too high above the flame. Bad, bad design. Probably designed by someone who eats take-out!!

CWG3600AAS13 - I purchased this advertised as Double Oven. It is NOT - its an oven w/ broiler. The oven shuts off completely during cooking time and comes back on approx. 2-3 mins. This takes place often and loses heat. I have to adjust cooking times and oven temp to make up for the loss. This also happens when broiling. Needless to say it takes MUCH longer to broil anything. When I notified Maytag of this, they responded with it is an open door broiler. Are they serious? I have 2 dogs and 11 grandchildren - burn factor anyone? (P.S. It did not change anything.)