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Maytag Refrigerator Troubleshooting
If you're looking for help fixing your Maytag Refrigerator, look no further! Our comprehensive Maytag Refrigerator Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.
THE REFRIGERATOR ISN’T COOLING OR IS TOO WARM
There may be a simple reason why your fridge isn’t as cold as you expect. If it’s just been installed, you’ve recently loaded in a lot of food or the doors have been opened a lot that day, you may need to wait up to 24 hours for the temperature to drop back down. If not, run through these other steps to narrow down the cause.
ADJUST THE TEMPERATURE
The recommended temperature for the refrigerator is 37°F and the freezer 0°F. But, if your refrigerator is located next to a heat source or in a room that’s warmer than usual, you may need to adjust the temps from the factory settings.
CHECK THE SETTINGS
A setting that restricts cooling could have been accidentally turned or left on. For example, many refrigerators have a “Cooling On/Off” setting, a “Power Outage” setting that kicks in after a power outage or a “Showroom Mode” that will need to be turned off when you bring the refrigerator home.
CHECK IF VENTS ARE OBSTRUCTED
There should be vents somewhere in your refrigerator that promote air flow from the freezer to the fridge and keep things cool. Make sure these aren’t blocked by food items.
THE ICEMAKER ISN’T MAKING ENOUGH ICE
A standard icemaker should produce about three pounds of ice a day. If your refrigerator was just installed, it may take 24 hours for ice production to begin and up to three days for full ice production. If a large amount was recently removed, it could take 24 hours to fully replenish. If your icemaker isn’t making enough ice, try these three things before contacting a professional:
MAKE SURE THE ICEMAKER IS TURNED ON
Sometimes an icemaker can get accidentally turned off. Turn it back on by turning the dial to “Ice Maker On” or moving the lever over the ice bin down.
CHECK IF THE WATER LINE IS KINKED
Locate the water line behind the fridge. If it’s looped or kinked, straighten it to enhance water flow.
MAKE SURE WATER SHUT-OFF VALVES ARE FULLY OPEN
Double check that the refrigerator is connected to the water supply in the back of the fridge. If so, make sure all water shut-off valves are fully open. The main valve is usually located under the sink, in the cabinet next to the refrigerator or in the basement, while additional valves may exist in the tubing.
EXCESS MOISTURE IN THE FRIDGE OR FROST IN THE FREEZER
A minimal amount of condensation and moisture is normal, especially during higher humidity conditions. To avoid excess moisture buildup, limit door openings. Get all items out at one time, keep food organized and close the door as soon as possible. If you’re still noticing excess moisture, run through these three steps:
MAKE SURE THE DOOR IS SEALED PROPERLY
Ensure door seals are making full contact with the refrigerator, so no humidity can sneak in. If they’re not, check that nothing is obstructing the door.
WIPE DOWN THE DOOR SEAL GASKET
Sometimes food pieces and soil can accumulate on the door seals, so wipe these down with a simple cloth, water and soap.
CHECK THAT THE REFRIGERATOR IS LEVEL
An unlevel fridge can cause the doors to close improperly, letting humidity in. It can be unlevel if it wasn’t installed properly or the floor itself is unlevel, causing the fridge to lean. Use a level to measure from front to back and side to side, then adjust the leveling legs as necessary.
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Maytag Refrigerator Troubleshooting
Maytag Refrigerator problems
Maytag Refrigerator broken
Maytag Refrigerator issue
Maytag Refrigerator difficulty
This refrigerator has been my worst nightmare come true. Everything existent freezes: salads, tomatoes, berries, cherries, milk, water, etc. Never again will I purchase a Maytag product. Service is non-existent.
It is not worth the money. I paid $2500.00 for a Maytag refrigerator that I had for two months. Two service calls were made to Maytag as of 07/07/2014, the problem no ice and the refrigerator stays warm. The problem has not been resolve and Maytag refuses to replace the item.
I purchased a Maytag model # MRT 18 FFFHO1 refrigerator from Home Depot. After 7 months, it stopped cooling (wouldnt cool below 52 degrees). Fortunately, I had taken out a 5-year extended warranty. Thats the good news. The bad news is that after numerous trips by a certified repair man -- and three spring/summer months without reliable refrigeration -- Home Depot promised a refund. Well see.Bottom line: keep looking for a refrigerator that works. I have tried GE, Frigidaire, Maytag and Sanyo. Since many of these companies are really just one inept cooperation with more names than Frank Abagnale (Catch Me If You Can), let the buyer beware! I would give Home Depot protection plan 5 stars, though. They stayed with me through thick and thin: by emails, phone calls and text messages. However, their protection plan is worth more than Home Depots appliance products -- through no fault of theirs.
I have a 4-year old Maytag refrigerator. The back of the top freezer compartment is frosted and frozen, and the bottom refrigerator is now too warm to put food into. I wonder if a lonely non-busy Maytag repairman can come and fix it? Oh wait! Thats the deceptive false advertising that I bought into when I wrongly assumed that these were great appliances. I cant afford to get this fixed and after what Ive read from other peoples experiences, it wouldnt matter anyway. It would just break again anyway. What a joke! Ill unplug it and try replugging it in after it thaws and maybe that will work.
We bought a Maytag French Door 21 cu. ft. refrigerator in 2008. 2010, 3 repairs later, the ice machine went out, we went back to ice trays. Now the compressor died. The old ad of bored Maytag repairmen cause they never need repairs is bogus.
Bought it in 2013. Just replaced freezer motor. I thought for sure it would give me better service.
We received our new Maytag French door refrigerator today via delivery and got everything set up and magnets stick to the front. The last I checked magnets should not stick to stainless steel. So I called the Menards where we purchased the refrigerator almost 2 1/2 weeks ago and the store manager said there was metal liner under the stainless steel and states this on the technical specifications. And everywhere I went to look under the technical specifications NOWHERE does it state there is a metal liner underneath and even if there was the top is stainless steel regardless so why would magnets stick to it. I paid for a Maytag and basically got a cheap piece of crap Frigidaire or Whirlpool and paid extra for Maytag to stick a Maytag label on it. What a joke. If I have any other problems I will personally deliver this refrigerator to Maytag/whirlpool corporate and put it on the front step. I am VERY ANGRY!!
We purchased a Maytag refrigerator, model #mf12269veb on 2/1/12 and for the past few months it has been leaking water out of the bottom freezer unto my floor and ice is forming inside the bottom of the freezer. I have read many complaints about this and if there is any recourse to this problem please let me know. So disappointed with this appliance.
I unfortunately just had the same issue concerning my unit. The unit went berserk, stopped cooling and ruined all my food. I managed to get it outside after leaking spoiled food all over my floor. I washed it out and contacted Maytag after reading the hundreds of complaints. They sent someone out to fix the panel but he couldnt get it to cool. He said many times when a unit goes down that the acidity from produce along with moisture can eat through the aluminum components causing a freon leak. Obviously, this happened to me. I contacted Maytag and they said they would fix that too but once I called back, they said that it was a separate issue. Then I spoke with another person who said they would send a tech to inspect. I took off work and finally got a courtesy call from tech saying he was told not to come. I was amazed I missed work waiting and got no call from Maytag saying they changed their mind. I called back in and was told flat out I would not be covered, even though the fridge was fine before this happened. I suggest everyone read over the Consumer Protection Act which covers defective equipment causing issues by both injury and property damage. A class action lawsuit needs to be organized concerning this also. In the meantime, I implore each of you to file a complaint with the Better Business Bureau in your state along with Michigan where Maytag is headquartered. This will guarantee a response from corporate. Also, make copies of this forum and send it to your State Attorney General explaining how you have been sold a defective item. They say ABC news once did a segment on this fridge issue also, so I suggest contacting them asking for a follow-up story. For those that use social media, go onto their Facebook and Twitter page to post a link to this site and the way you have been treated after spending over $2,000 and a fridge that has lasted 7 years or less. Its time for small voices to unite to form one that is much larger.
I built a new home in November of 2013 and filled my house with all brand new top of the line Maytag appliances. Almost a year and a half in, my $2500 refrigerator is broken and all my food is lost. They send a repair man out; and guess what, the warranty is expired. So they wanted me to pay $800+ to have my refrigerator repaired a year and a half after I purchased it. I cant believe they have no shame in sending out products with their name on it that only last 1 1/2 years! I would never treat anyone like they treat their customers. They hold no responsibility. Their name holds no value to me anymore. I was extremely disappointed.
The engineers at Maytag saved a few pennies by only using one thermistor for temperature control. It is in the box. There is nothing monitoring the temperature in the freezer. If you put your fridge in the garage where the temp is 40 degrees, the motor will never come on, and your frozen foods will melt! In my new MRT118FFFZ01 unit, the temperature in the box varies by plus or minus 3 degrees F, but the freezer varies from minus1 1 to plus 25 degrees F. 36 degrees difference! Lousy design. Have had two service calls, and they both said that this was the way it was designed and there is no fix for it.
Purchased a Maytag fridge in August of 2010. Had issues January 2014 - needed a new circuit board. At the happy cost $230.00. Well it is now May 2014 and had to have the repair man here again for another circuit board $258.64. Maytag will not stand behind their product or parts they use in their products. They flat out told us that we shouldnt have to replace the circuit board that often and then said they wont stand behind it. So buyer beware. DO NOT BUY ANYTHING MAYTAG!!!!!
I’m so disappointed in this refrigerator! It does not keep a steady temperature. It’s only 3 years old and will not buy another Maytag. I do like the freezer on the bottom but it also does not keep a steady temperature.
My refrigerator temperature control panel started flashing lights and the ice maker flap started opening and closing over and over. I checked online and there are numerous model #s doing the same thing, most all contacted Maytag, some were fixed for no charge. Some were not even though they admitted there was a defect in the electronic control panel. I was one of the ones they refused to fix because they said it was an older model but they fixed a 2006 model, a defective part is a defective part no matter the age especially if they know and admit there is a problem with the control panel.I cant understand why they wont take care of their problem, so now I have to spend over $300.00 to fix a problem that they made in manufacturing, that is not an outrageous amount, thank goodness, but I just dont understand why they wont stand behind their product when they can fix out for probably half that cost to take care of their problem. I didnt make the refrigerator, they did.
Purchased new Maytag Refrigerator from Mannys in Western MA. Top freezer, over $900.00. Never has worked correctly. We need to turn the freezer way up to freeze the ice cream and it forms frost all around the freezer with mini icicles hanging! But even worse... no matter what setting you put the refrigerator on it ruins your food by freezing everything. The only safe spot is in the deli drawer. I have thrown away hundreds of dollars worth of food that is destroyed because it froze in the refrigerator.A service man from Mannys came and ordered parts. He came back and said they were the wrong parts. Now he says that the refrigerator has a problem and Maytag is trying to come out with a plan on how to fix it. I talked with Maytag (took 44 minutes to get someone on the phone). The manager in service was rude, said they dont replace food and they would work on fixing it. 2 weeks later... no calls from either place. I called Mannys and they said they should have some news by next week. In the meantime I dont have a refrigerator that works! NEVER BUY A MAYTAG REFRIGERATOR!!! It is still under warranty and I asked for a new refrigerator... both Mannys and Maytag said no way.
Just after a year the bottom freezer began to build up frost. I had to thaw it every day. A repairman changed part and ran well for about 5 months when it started to frost up again. Again, I had to call a repairman in. $500.00 later, my fridge is working again. I am done with Maytag appliances. Never again!
Weve had 2 Maytag washers that lasted a combined 41 years. Five years ago we purchased a Bravos XL top load washing machine directly from Whirlpool. Like many other reviews, it is impossible to keep the machine from going out of balance and trying to tear the laundry room apart. I called Maytag and of course they want to make sure the machine is level in at least 3 dimensional space as well as 2 parallel dimensions per String Theory. As far as the 3 dimensions, I assured them I had already thought of this (as an aside, ever try to find any flat metal on one of these machines? Kind of helps when using a level.)So after more exciting conversation, they offered me a Warranty for $437. While trying to control my laughter, I said I could trash the Bravos and buy a new machine for that price. As far as repairing it, it cost $120 for a repairman to grace my door step plus $35 every 15 minutes plus parts -- again, the decision is to trash it and buy a new machine. In case I was too subtle in my comments, I WILL NEVER BUY A WHIRLPOOL PRODUCT AGAIN. Im too frustrated to tell you about my KitchenAid fridge. As much as I detest it, I am forced to join the buy and trash 5 year club . Sometimes the good old days were really better.
Same as everyone else, ice freezes up on the bottom and water runs out all over the floor, ruining my new floor. Whole kitchen was new including all appliances. Maytag is ruining my floors. Can find no drain pipes so not sure where the water is supposed to do. I think they forgot to install one. But I am getting pretty sick of seeing my floors ruined and stepping in water.
I emailed Maytag https://www.maytag.com/contact-us/ about my model number MBL2258XES3 Fridge on Dec 31. They scheduled a local appliance repair company and they came out today, Jan 5 and did the repair and defrosted the compressor and freezer compartment. 45 Mins is all it took. Thanks Maytag.
I bought a brand new refrigerator and about four months into using it, the freezer door began to become loose and opened by itself automatically. It also started to leak so I called the company continuously looking for a solution. However, they never resolved my problem. The company sent a technician. However he was unable to fix the problem. The technician said it was fine and did absolutely nothing. And now I am still waiting, but now your company says my warranty is up EVEN THOUGH I called much earlier and your company did NOTHING to help me. I need someone who can handle my problem. Ive been using your products for many years, and have always been satisfied by it. But this refrigerator has changed my perspective. I hope you give this a peace of mind and treat your other customers better.
I purchased my new refrigerator in 2005. Within 3 months, the bottom freezer went out. I had purchased warranty and it was fixed. Again, the fan went out 1 year later with the same exact problem. Now, it went out again 2 years later with the same exact problem. I called Maytag and they do not care. They are rude and simply will not fix this refrigerator. The warranty is gone and again, I have to pay for this constant problem. Why doesnt Maytag own up and service this problem. Didnt we pay for this? It wasnt given to us free. Someone needs to step up and gets it resolved for consumers. If legal action needs to bring this to their ignorance, so be it. We all have spent a great deal of money on a refrigerator and all they do is say, is “Too bad. How can any company continue to be in business and operate this way?
Have used for several years, no problems. Not even with ice maker. The black color is good and matches other appliances. I like the pull out drawer for freezer items. However, the filter is very hard to change but other than that everything ok.
I ordered my dream refrigerator (Maytag Model MFT2776FEZ) on 05-12-2017. I had to wait 4 weeks for it to arrive because it was on back-order. I was willing to wait. All was good for 6 months. January 2018, the six month old refrigerator quit cooling. It took 2 1/2 from the service call until the part came in to fix before I could use my refrigerator again. I lost all my food. The same thing happened again in March 2018 except that it took 4 weeks for the part to come in once the serviceman ordered it. I lost all my food for a second time. February 2019, the same thing happened again. I placed the service call on 01-31-2019 for service, but the tech could not come out until 2/6/19. The part had to be ordered and could not be installed until 2-28-2019. For the 3rd time, Ive lost my food. My best friend that has appliances that are nearly 30 years old. She was going to replace all of hers and get exactly what I ordered. She has changed her mind and has decided she would rather keep her outdated appliances because they work.
Leaking water and puddles in front (each side) of refrigerator. Purchased from Home Depot on 12-20-2011... After doing a search on the internet I found that this is a common problem with the Maytag refrigerator. This model is a two door with ice maker on left door and freezer on bottom of unit. Looks like Maytag does not want to be bothered with my problem. Model #MF12569YEW. It certainly was not an inexpensive model. Whatever happened to the Maytag repairman who was never needed because the Maytag products were so great???Updated on 03/21/2015This is not the first time this Maytag product had problems. Expensive piece of junk in my book! First, as many consumers have experienced there was water leaking in front of the refrigerator onto our hardwood floor. Now the door gasket seal ripped on the end tabs. What happened to Maytag?
When our ice maker (Model # MF12269VEM10) stopped working, we contacted Maytag, only to be told that the 1-year warranty had expired. So we had no recourse but to contract a repairman. He replaced the valve (and in the process, because of Maytags decision to use plastic tabs instead of screws, the tabs for the filter housing broke off in his attempt to reach the rear of refrigerator where the valve went and we had to pay to have the housing replaced, also). The new valve did NOT fix the problem. Water continued to run out of the water dispenser after you removed your glass. We re-contacted the repairman who returned and proclaimed that there was air in the lines and it should work itself out over the next several days. Yet that night, I noticed drops of water running down the control center and filling the drip tray. I placed a towel on the floor and emptied the drip tray several times that night, before turning off the ice maker completely the next day.Unhappy with the original repairman, we contacted another who came out and discovered that the new valve was leaking from the top. That is when the filter housing broke and we had to use duct tape to hold it in place while the new repairman ordered a replacement. He tightened the valve and cycled the ice maker several times only to discover that the water overflow switch on the ice maker wasnt working, thus water was overflowing into the ice maker container. He turned down the water pressure to the refrigerator, and we tested it again. All seemed to be well until the next day when no ice was released from the ice dispenser. When I removed the ice storage bin, I found everything frozen from water overflow. I turned off the ice maker entirely and contacted the repairman, who ordered a new ice maker, which took about a week.After the new ice maker was installed, along with the new filter housing, the repairman cycled the unit several times before leaving. Yet by the next day, the ice in the storage bin was frozen in place again (I have pictures), and we contacted the repairman who ordered yet another ice maker. It took yet another week for the part to come in. After it was replaced, I monitored the ice container each time I heard ice drop into it. The 1st time there were a few drops of water in the bottom of the ice maker. The 2nd time, there was a 1/4 cup of water in the bottom. I immediately contacted the repairman to let him know and turned off the ice maker yet again.I find it hard to believe that a new valve, fresh from the package, and 2 (TWO) ice makers, fresh from the box, were all faulty. The repairs started on February 25th 2015. It is now March 21st and the ice maker is still not repaired. The 2nd repairman is doing his own research into the problem (for which we applaud him!) and now we ask you for your feedback as to the problem and how it can be solved.
The glass shelves stop 2 1/2 inches from the back of the refrigerator. Things keep falling down in back. I have a counter depth. Cant afford to lose any space. Freezer poorly designed for space compared to one I had before.
We purchased a refrigerator in December 2013. It quit working less than 8 months later. The company contracted to repair it made us wait 4 days for service; they did not repair the unit. We are now expected to wait another 4 days for them to return. STAY AWAY from Maytag!!!
In July, 2014. I bought brand new Maytag refrigerator with bottom freezer. After 4 years, compressor leaked, and not cooling at all. I tried to check warranty, and Whirlpool Canada said that only specific model has 10-year warranty on compressor issue and mines does not have. So frustrating. Simply dont buy Whirlpool product. This is totally garbage and not reliable company. LG or Samsung has 10-year warranty on compressor for every product.
We purchased a Maytag refrigerator (MBF2258XEW) less than 6 weeks ago, and the compressor has already failed! Its not good, but the reason I am writing is their customer service (or lack of it)! We were told that it would take 3 weeks to get the replacement part, which was only 45 days old. Home Depot, where I had bought it, has been great; and they pushed Maytag/Whirlpool to agree to replace it. But Home Depot cannot not get us a new one until the paperwork comes from Maytag. We were told by their customer service that it would take 4 working days just to process the paperwork! Thats working days, and this is a Friday! So now, theyve all left for the weekend, and I still have no refrigerator and no idea when I will get one! They said no to getting the part faster, no to speeding up the paperwork, no to me returning it and getting a refund, and no to providing me with a rental. Please consider this when making any new appliance purchase.
April 26, 2011, I purchased a Maytag top and bottom fridge from Home Depot. After a few days, I noticed frost starting to form in my frost-free freezer and the fridge wasnt really that cold. I adjusted the dials thinking that may do the trick. Nothing changed, it was all the same and instead, frost was thicker. I contacted Maytag, which by the way was taken over by Whirlpool. I told them my situation and since I had just bought the fridge, I wanted a new replacement. They told me things didnt work that way, that I had to honor the warranty. Fine, we are almost entering October now. I have had several services calls, I have written to the Better Business Bureau, I have lost a few hundred dollars worth of food for it would be full of ice and had to be thrown out, I have contacted the executive offices of Whirlpool but they, along with the Better Business Bureau are not doing a thing. Tomorrow, once again, I am having a service call and once again, I know the issue will not be fixed. All I wanted was to either get my money back, along with extra for the loss of food or for them to just exchange it for another one, since this one was purchased with a problem. I really dont think that its right that they are able to get away with this. Just looking at this page, I see that there are plenty of people with this same issue. What is being done about it? If it were them with this issue instead of us, you know ** well they would have had a new fridge the following day. Here is my model# M1TXEMMWQ and serial# VS04658359 for this fridge. Please, I would really appreciate some help here.
We purchased our Maytag Refrigerator brand new, about 18 months ago. It always ran loud so the repairman came out during the 12 month warranty period. He told us to unplug and reset it, but that never did the trick. Eight months later, the fridge stopped cooling. We called our local repairman and he told us ($97 later) that the compressor was out. He said we should contact Maytag because the compressor should be under a 5-year warranty. Then the nightmare began. I spoke to four different reps with a total hold time of about 2 hours. Two of the reps put me on hold to get a supervisor and/or consult another rep and I was mysteriously cut off each time. One rep told me my compressor wasnt covered under warranty. The last rep I spoke to told me it was covered and he scheduled a Maytag repairman to come and replace the compressor. I was thrilled. The repairman came out and informed me that the compressor was indeed out and handed me a bill for $137. I asked why I was being billed and he said because that was the way that Maytag had ordered the service call. I told him that the Maytag rep had assured me that Maytag was covering the repair. He apologized and said that not only was I obliged to pay for the diagnosis (which I didnt need because I had already paid my local guy for the same information), but that it would cost $900 to replace the compressor. I was flabbergasted. I called Maytag and they denied all responsibility. They said that even though the rep had assured me of Maytags commitment to replace the compressor under the 5-year warranty, he had made a mistake and I wasnt actually covered. So I paid our local repairman to replace the compressor, because by that time, we had been living out of ice chests for 2 weeks. That was 3 weeks ago. Now the unit is freezing water on the bottom of the freezer and then leaking water on the floor. It is unconscionable that this company be allowed to defraud people to this extent. I will never buy a Maytag again and I would like to be informed of any class action suit. This company should be deeply, deeply ashamed of itself.
We purchased a MAYTAG refrigerator when we recently built our present home. This refrigerator has been a nightmare! Ice forms in the bottom freezer and then constantly melts out of the bottom of the appliance all over the floor. Weve had a number of service calls with no real effect. The computerized function that sets functions do not work well and often shut down the appliance with little clear way to start it up again. The ice maker/dispenser often clogs up or will not produce ice. Weve had it! We broke down today and spent the money on a new GE refrigerator. My very strong advice is DONT BUY A MAYTAG refrigerator with the freezer on the bottom!
This new refrigerator, which was delivered to my house on 9/20/17, is so loud that I cannot have a conversation in my kitchen. It is supposed to be energy efficient. I do not know how that is possible as it runs 50 out of every 60 minutes. I contacted their customer service about this appliance. They repeatedly put me on hold or disconnected me. If I could give lower than one star, I would. Learn from my mistake - dont purchase from this company.
I had a brand new Maytag refrigerator freezer delivered to my home. Not three days later, the freezer compartment is frosting over on the back wall, while the refrigerator fails to keep my drinks cooler cold like I demand. Ive heard of planned obsolescence, but this is ridiculous!
To begin with, the Bravos 300 washer was bought because we owned a Maytag previously and it was with us for 25 years. It was still running when we gave it away and the only problem was a small oil leak starting at the drive. The new washer has no agitator, just the new style flat thing at the bottom of the tub. You cannot wash a set of fitted sheets without it turning into a tangled mess. The washer quit working after about 5 years and all indications pointed to the control. The control would reset after unplugging, but would freeze immediately when you tried to enter a command. We live in an isolated place and it is not feasible to fly in a service person. I ordered a new control, but there was no change in function. After several hours of detective work, it turns out that the mickey mouse plug for the electrical connection at the pump had broken inside. Because the pump would not work, the whole control would freeze. We will never buy another Maytag.
I just bought this refrigerator a bit more than 2 years ago. I have to change electronic module for $300 CAD including labor. Home Depot advised me to contact directly Maytag and to express my dissatisfaction about this unreliable product.
Maytag French door model is four years old. Water accumulates on the freezer floor in small puddles. As I read other comments, this seems quite often the case. I should probably pull out the refrigerator to see if I have water leakage on my floor. From reading other reviews, it appears that Maytag does not stand behind the product. Am I forced to do the repairs myself, or am I forced to find a repair person and hope their fix eliminates the problem? Any advice would be helpful.
Currently own model MTB1504ARW, serial number 12541413GT refrigerator. The defrost thermostat broke and it is causing the device to frost over and not cool. Maytag is trying to replace the part with part number 63001051 and that part does not match the part that came with the machine. I spoke with a supervisor, Mr. ** who certainly was not a problem solver or any help, in other words, lacks customer service. I explained the installation of the wrong part may be dangerous and could cause a potential fire or hazard. He assured me this was the part available, but also said it was discontinued and I would have to find it with an outside vendor. I explained I compared the part removed and the part they are suggestion, per the part list, and its the wrong part. As a supervisor, Mr. ** failed to provide true customer service for myself and future customers who may be in the same situation, with the potential of causing a hazard for customers. The Maytag supervisor should learn to provide customer service and prevent possible hazards for customers, taking the next necessary steps or research the issue with other departments within Maytag. The parts below are evidence of the issue, the suggested part has two wires, the one from the refrigerator has three... poor customer service, at best with potential hazards to families and children. It may because their appliances dont break, according to their commercials, they just have too much time on their hands and cant provide the assistance that is needed.
Purchased side-by-side with bottom freezer 2009 after Hurricane Ike. Fridge has stopped cooling. Called Maytag Customer Center and was told nothing can be done only to find theres a 10 year warranty on the compressor. This malfunction should not be an issue after 8 years. My GE fridge still works after 25+ years. Horrible!
On Nov 1, 2018 - 14 months after purchasing this top of the line refrigerator - the compressor broke and the freezer stopped functioning. I called Maytag Service who said the soonest they could repair it was Nov 12 - 12 days after it broke. Also they said my 10 year warranty didnt apply unless I had proof of purchase. I said I registered my product online when I bought it but they said they had no record. So they had to charge me full cost of service and parts which would be $1000-$1500.I then called LOWES SERVICE ADVANTAGE - I really like Lowes by the way - and they verified my proof of purchase and that in addition to the appliance warranty I have a 5 YEAR mechanical parts repair warranty through LOWES. Thank goodness I purchased the service warranty from LOWES because Maytag was NOT honoring theirs! So then a repair person from FAST APPLIANCE REPAIR INC came to fix the refrigerator and said because it was the compressor he couldnt repair it so I had to wait a few days later for the COMPRESSOR SPECIALIST to come out. The compressor specialist came and said he didnt have any in stock so had to order one.Six days later - Nov 19 - the compressor arrived at my house. I called FAST APPLIANCE REPAIR and asked for someone to schedule an installation. I said Im RETIRED and can do it any time. They said the soonest they could install it is NOVEMBER 28 - ONE MONTH AFTER IT BROKE. So now Ive lost two large drawers of frozen food that spoiled. I have no refrigerator this week for my birthday and for Thanksgiving. I have to wait another 9 days to get it fixed. I am NOT HAPPY. I am sharing this experience so anyone considering buying this or any other MAYTAG product will think very carefully before making their purchase. Also, be sure to buy from Lowes and get the Lowes service plan for any appliance. Ill try to update this if and when my refrigerator gets repaired.
My stainless steel french door refrigerator started to rust 4-5 months after purchase. Upon contacting Maytag/Whirlpool I was advised that this is cosmetic and the cosmetic portion of my warranty is expired. I think this is a poor grade of stainless steel and should be recalled and/or replaced. I would not recommend.
Purchased new Maytag MF 2558 VEM5 for over $1000 and have had nothing but problems. Water constantly leaking on floor, ruining kitchen wall trim. Now ice maker doesnt work. Bought in 2011 and started leaking after 2012 on out of Warranty. Now in 2014 ice maker stopped working. Bought at Home Depot who refused to fix. The worse fridge I have ever had.
This has nothing to do with the vendor. This is clearly shoddy workmanship on the part of Maytag. I bought this refrigerator in 2005 and already the compressor is gone. So therefore, I have to replace the whole unit.What kind of ** is this? You mean to tell me that you people cant find someone to build a compressor that holds up more than a few years? Why dont you try American made and built.I am disillusioned by the whole industry. Im sure the people at the top could care less.
I have had this refrigerator for a few years and never have had a problem. It keeps food uniformly cold, and is frost free. While appearance is attractive, it doesnt look like a $3,000 refrigerator. However, black pebbled-surface exterior is easy to clean and scratch-resistant. Plastic and glass interior fittings also have held up very well. I originally thought it would be too small because I was buying it to fit a certain space in the kitchen. But it has turned out to be just the right size because there is no wasted space inside. I bought this at Home Depot on sale for about $400.00 and it has turned out to be an excellent buy. Delivery was on time, efficient, and people were polite and helpful. Refrigerator was ready to be used about 15 minutes after delivery arrived. I have found Maytag appliances to be extremely reliable and made to last. They have never disappointed me. I will continue to buy them. I highly recommend it.
Purchased standard Maytag refrigerator w/ freezer on top in 2012. Freezer has never been able to keep ice cream. Never called for repair because after reading several of these complaints, mine seemed to be a minor frustration. However, I am waiting for the other shoe to drop.
The ice maker in my Maytag French door refrigerator quit working 11 months after purchase. It was replaced under warranty, but again quit working 12 months later. That one was replaced at my cost, and lasted another year. It was again replaced at my expense and that lasted two years. I am now back to the dark ages of filling ice cube trays. I have been reading reviews, and find I am not the only one who has had problems. My letter to customer service was responded with a sorry about your luck letter. I would never purchase another Maytag appliance.
I bought my first Maytag French Door fridge about 7 years ago. When it was two it started running water on the floor. I paid a service guy to tell me a tiny little drain in the back clogged up and stopped coil defrost water from draining out. He fixed it. A year later, the fridge stopped cooling but the freezer was cold. I hired another service man who charged me a mint to diagnose that a fan that blows cold air up into the refrigerator failed. Rather than pay him again, I ordered the part. Heres the joke--the part wasnt available. An older part was substituted. Why? The first fan motor was small to make the energy start requirements--but it was too weak to be reliable. The new motor was an earlier model--almost twice as large and powerful. So much for Energy Start. At exactly 5 years and six months, the compressor went out. Im on year two with the new one. I said to myself they cant all be that bad. Now it is leaking on the floor. I have to disassemble the freezer, remove the inner wall, defrost the coils and clean out the drain hole. Wouldnt smart engineers make an easy way to do that from the back? Seems simple.
I am not complaining at all about my dealer. I am complaining that I also am like the many others with the French door fridge/freezer. The bottom of the freezer freezes up and water pours all over the floor. I thought that Maytag was a good appliance, but also had problems with the pump and drain on my washer. Both of these are only 2 1/2 years old.
I purchased this refrigerator 1 1/2 yrs. ago. The refrigerator stopped getting cold about 3 months after warranty expired. I called Maytag company and told them how disappointed with their product and also how angry I was after spending $1500 only 18 months ago and now it is useless! They kept asking me if I bought the extended warranty and I said I didnt think I would have to after buying a brand new product. And then it breaks so soon!! And now they want me to spend an additional $359 to get the warranty... what a racket! She told me to look under the fridge for leaks. Sorry I cant, Im disabled. She said too bad and would have service man call me but that would be even more expensive. Woops, disconnected.
Yesterday, the main compartment of the refrigerator is not cooling. The freezer still is working. This unit is 2.5 years old! I have never bought an extended warranty before, but on day one, this unit hardly ever shut off. It didnt seem like the electric bill was any higher but never felt good about the unit. Plus, I hated the ice cubes all over the floor when I pulled out the lower drawer. The monitoring device is in the roof of the fridge and takes up a lot of square footage. Nope, will never buy another Maytag. If their products cant last more the at least eight years, then it is such a waste of our money. Do better! Im writing Consumer Report and the President of the company. Who replaces all the food loss?
I purchased a Maytag side-by-side refrigerator in May 2010 to replace a 20-month-old Whirlpool fridge with a dead compressor. The now 14-month-old Maytag has a dead compressor. I have been told by the repairmen that I have come to know that the compressors used in these units are of poor quality and do not last. That must work out well for the appliance industry if consumers must replace a $1,000 + unit every year or two.To Maytags credit, I spoke to customer service and they agreed to cover the parts and labor for the repair even though it is two months past warranty. Maybe I can get another year out of this reliable appliance. I am told that all of the major brand appliances use the same compressor.
DO NOT BUY MAYTAG REFRIGERATOR. I purchased a Maytag refrigerator 3 years ago, now it started to leak water on the floor. Repairman said this happens after about 3 years to all Maytag refrigerators because the water hose is too small and gets plugged which causes water to flow into bottom of freezer; 2 inches of ice on bottom of freezer. Now we have to remove everything from freezer and refrigerator, unplug for 2 days to melt ice so we lose all of our food in freezer and refrigerator.
We bought this refrigerator one year & 3 months ago & we have had various issues that are now no longer covered under the warranty. The pantry drawer has a peg on the side that is plastic & broke off on the right side. Will have to replace the whole right side panel. One of the door handles is coming loose which should be an easy fix, but its just annoying that it happened at all. Now the control panel is reading OFF/OFF & isnt responding at all. Tried unplugging for 10 secs, then plug it back in, but no luck. I cannot find any info online regarding this issue, so we will have to call Maytag. Hopefully, there is an easy resolution to this problem & we wont have to buy a new motherboard.
I have a Maytag fridge (model # 2258VEM4) which I have had for 4 years. A few months ago, it started leaking water on the floor and notice that it had a bed of ice on the floor of the freezer. Reading the list of complaints in this site for the same issue, it sounds like it is a design problem.
We bought this Maytag MFI2269DRM01 Fridge/Freezer in June 2016. We have nothing but trouble. First the center rail holding up the Fruit/Veg drawers snapped within a month then the freezer drawer would not close properly which gave us all sorts of problems (door open lights flashing and fridge staying on longer. Lights not working etc.) The service tech came out and tried to fix it and went away saying it was not repaired that he would need a new freezer drawer. In the meantime I had to push the drawer to try and get it to work right. Now the handle is loose and the stainless steel front of the drawer is damaged by pushing it in so much.This repair started in November and now it is the end of March. I asked them to replace the complete unit but they say that the warranty is just to repair. It seems like they have no parts to fix this. Then the new center rail snapped again!!! When they sent the part out to me to install, I found the main frame of the Fruit/Veg rack at the back had snapped. Everything is brittle plastic with not enough support. (The only vegetable that I think I can put in the drawers is mushrooms.) I thought by buying a Maytag that the name sold it. What a piece of junk it is!!! Will never buy another Maytag product!!!
Shame on Maytag! Customer Service is appalling! Paid 2500 for one of their top of the line refrigerator/freezer and had the repair people 5 times in one year. It was determined that it is a bad model number that Maytag wont recall but knows it is faulty. Started with ice build up in freezer making it sound like a plane taking off. It kept running trying to defrost (energy efficient-right). The repairman put in a request to have the product replaced based on symptoms and freezer being at 26 degrees. We had to wait five business days for Maytag to review it. I have a family and was having guests. They told me to buy a dorm refrigerator and they would send me a small credit towards it in 4 to 6 weeks. They finally agreed to replace the known faulty model, but I have to wait for the exchange team to contact me (2 weeks later). I keep calling and leaving messages but cant get the exchange team to even return my calls. I have my sons graduation this weekend and I dont have a freezer and my refrigerator is faulty with all my vegetables rotting within two days. It also took two days to originally get someone in management to call me back (even though it did no good - she cant help me). You cannot talk to management if you call customer service. They downright refuse! What a company!
We bought a bottom freezer Maytag refrigerator a little over a year ago and have nothing but problems with it. It leaks and has ruined my hardwood floors. The lift lid for the meat and cheese broke. I have had other refrigerators with kids at home for 10-12 years and never had these problems. It is just my husband and me now so I know it does not get the abuse other refrigerator that were different brands received. I would never buy another Maytag refrigerator. I have been so disappointed with the product and the service. I read some other reviews and have to agree that Maytag could care less about their customers. I have also received several Im sorry, but basically we cannot help you.
Purchased refrigerator model # MFT2976AEMOO September 2013. First repair was 1 month after purchase. From compressor to moisture build up inside fridge. 7 repairs in the first year. Customer service disgusting. They simply dont care, and do not back their products. Work time lost waiting at home for repairs. Service men come and always have to order parts, which means 2 service calls for each problem. Our service man broke one of the drawers when removing it to do a repair which meant another visit for that replacement part. Continued to have more problems when warranty was done. Just replaced my 3 year old fridge. Could not afford to keep it any longer. Have never been more disappointed with any appliance that I have bought. Will never buy MAYTAG again. Product is inferior.
My refrigerator outer case has felt very warm to the touch at the section between the top freezer door and the lower refrigerator door for several years. I thought this was a normal function of the defrost mode. It is now very hot to the touch so that I cannot touch it for more than a few seconds. I dont know how long it has been like this. This cannot be normal. I did some online checks and found that there was a Consumer Product Safety Commission Recall release #09-145 and 09-322 that warns about the same problem I am having. My model # (MTB215) matches the recall, however, the last two characters in my serial # is WQ does not. This problem appears to be very consistent with the problem in the recall releases.
Maytag refrigerator - After 3 months, a water line broke and caused $350 in damages to our kitchen floor. The next month, the ice maker jammed. The next month, the ice maker went out. I have agreed to let the Maytag repairman (youve seen the commercial where he never has anything to do) use our spare bedroom. Seriously its the worst appliance, by far, Ive ever owned and Ive had plenty as I am 71 years old.
Purchased my Maytag in November of 2010, with the freezer on bottom. Within 1 year the ice maker stopped working, and every 8 to 10 days it gets a sheet of ice on the bottom, and water runs out all over the floor. Guess, Yes the warranty expired and scared to death that Im gonna have to replace my floor. If there is a class action suit out there please inform me.
We are on our 2nd Maytag refrigerator in 6 years and both units have failed. Maytag will not stand behind their product and the service company declined to come out to look at the unit because we were upset and contacting the BBB. So we have spent thousands on 2 refrigerator units that have lasted 2.5 to 3 years a piece. If I could give no stars I would and I would advise to look at other companies and models.
Maytag fridges, obsolete in less than 3 years. TWICE! My last Maytag fridge dies at about 2.5 years. I called up customer service. It was a compressor not repairable. This was an expensive fridge. Reluctantly we bought another one as the space could only accommodate a Maytag. Again less than 3 years old, the ice maker is shot and the plastic inserts are all falling apart. This time Ill renovate my kitchen for that extra 2 inches to accommodate a different brand.
March 7th. My refrigerator ice door started flapping and the lights flickering. The next day it quit working. I called Maytag. They said they would have someone come fix it the next week. The repair service people called me back the same day to tell me that the part I needed has been on back order for 2 months. I called Maytag back. They told me to wait a week they put out an all alert for the part. I called back in a week. Now they tell me its 2 months. This is ridiculous and a huge inconvenience. I will not buy anything again from Maytag. $2,800.00 refrigerator should last a minimum of 20 years. This should be a recall. Thousands of people are having this problem.
I have gone several years with wasted food at random times because my Maytag refrigerator decides to stop cooling whenever it feels like it. This is a continuing thing that started since the appliance was brand new and it has never been resolved. Maytag claims that they cant do anything about my refrigerator. They can do what they want to. From my experience, I feel like the issue is that they dont care to make it right. I am finally fed up with this refrigerator and I am buying a new one. I can guarantee that it will not be a Maytag.
I purchased a French Door, Bottom Freezer refrigerator in the summer of 2006. Less than 3 years later, the ice maker door kept opening and closing and the lights on the door panel kept flashing. I called Maytag and found out there was a problem with the circuit board, and that it was under recall. The refrigerator was fixed at no charge and I was happy. Approximately 2-1/2 months ago, less than 7 years after I bought the fridge, it started getting too cold inside and then too warm and then too cold, etc. Then it stopped cooling altogether. From what I read, it was either a problem with the compressor or the relay on the compressor. There was a recall on the relay on some models, but not on mine. I cant even afford a service call. Let alone a repair charge. If the compressor is the problem, Im looking at a repair bill in the hundreds of dollars. The online price for a compressor is over $300. I dont have the money. So the beautiful refrigerator that I paid $2,000 for sits in the kitchen, unplugged. I never figured that Id pay that kind of money for a refrigerator and have 2 major problems with it in less than 7 years. I just got off the phone with Maytag and, of course, they cant do anything to help me. I was hoping to never buy another refrigerator, but if I have to or if I have to buy any other appliance, I will never ever buy another Maytag or Whirlpool. I will post everywhere I can about my experiences with this refrigerator.
I have used several brands of refrigerators and Maytag stood out for me. Everything works as good as new. However, my experience with ice machines, has been the first thing to quit.
Oh my god, I feel your pain, folks. My mother is sick in the hospital while I try to maintain my house with this totally POS refrigerator!! 3 defrost cycles to remove ice and now the service guy tells me that compressor is shot, 6 week back order for parts!!! Just two years old!!! Also had the same water overflow issue to boot 1 year after getting it. Maytag (whirlpool)- youre killing me!!!!
I bought a brand new Maytag bottom freezer fridge in May 2005. The first thing to go was the timing switch. I lost all contents of the fridge and freezer. The next to go was the compressor. Again, all the contents of the fridge and freezer were destroyed. This was after the 5 year warranty was complete. The cosat of repairs is around $800.00, which is the cost of a new fridge. I emailed someone from customer service, who replied how happy they are to hear from me, and how I can call anytime. I called customer service, and spoke to a supervisor. The fridge was built in the USA, but cannot tell me where the parts are from. No one seems to get, that I am disgusted that an appliance would last only as long as the warranty lasts. Oh, and the repairs are only covered for 90 days. My parents have a 62 year old RCA chest freezer that is still going strong. The lesson is, dont get rid of your old appliances. They may use a lot of energy, but they last. I will never buy from Maytag, ever again.
I saved for this refrigerator for some time and assumed at my age this would be my last one. Thats a joke, less than 2 years and I see this water leaking on my floor. I blamed my dog at first. This was a Home Depot purchase. I love the middle drawer but the freezer has this problem. I removed the ice but it comes back. I did not purchase the extended warranty because if you have an excellent product, you dont need an extended warranty. And of course this happened RIGHT AFTER the warranty ran out. I am VERY upset with Maytag/Whirlpool. Will NEVER buy another product from them. This fridge should not have problems in less than 2 years.
We have a purchased a Maytag two door refrigerator a few years ago despite my wifes repeated request not to buy any Maytag product. We had a bad experience with another Maytag product in the past. Now like many others we are experiencing the horrible nightmare of getting a water leakage from time to time that floods our tiled floor and it is getting worse and causing damage to floor and other kitchen cabinets that are anchored to the floor. We had a certified technician who suggested us to thaw the freeze and then reconnect it back. We did what we were told but that did not fix the problem. My wife found out that there had been 913 complaints from consumers on Maytag refrigerators. Why Consumer Affairs is doing nothing about it and why there is not a recall of Maytag refrigerators. We will never buy another Maytag product nor will we recommend others to buy. Enough is enough being discontent.
Please let me know if there is a class action suit. This refrigerator leaks water all my floor every three days or so. I have to chip the ice off the bottom of freezer every three or four days. Storage is also a joke. Poor design.
What junk. Bought this gx2shbxvy05 french door fridge. In less than 16 months the freezer is fine the fridge section gets up to 80f. Throw all the food away. Found the freezer coil covered in ice. Took the back panel off and noticed ice around the copper tubes by the compressor going up into the body. Not good. Put a small brick heater in and slowly melted the ice into the drip tray. Warning, it filled up 4 cups of water and of course spilled and killed the wood floor. After the clean up. Plugged the unit in and it seemed to work for about 3 months. Now its dead again. Looked into parts around 300 to 400 bucks plus labor to replace the system needed parts. P.S. the fridge, this junk replaced is downstairs working after 25 years not one issue other than the color. NEVER BUY A MAYTAG product please. TRAIL APPLIANCE should never have sold this product and should have stepped up to help out. Wont buy from them again.
We bought our beautiful Maytag refrigerator model MFI2568AES at our local Home Depot approx. 4 to 5 years ago. The refrigerator stopped cooling last week and we had just renewed the warranty for 3 years. The service repair stated that the problem was not covered (internal corrosion) and they could not do anything for us. Is this how long Maytag refrigerators last? Home Depot was also not willing to do anything for us. Were very upset and disappointed and using ice chests for now.
Please let me know if there is a class action suit. My lower freezer froze within a year, now 2 years later same problem. Im all in, this is clearly a design defect that we are all paying for. I would have bought something else. Ridiculous product.
Ice builds bottom of freezer then leaks onto floor. Should be a recall.
We bought a Maytag refrigerator serial # K11101146 and model # MBL2258XES1 on 5/7/2011. We started seeing puddles on the floor about a month ago coming from the bottom freezer. The warranty on the refrigerator was only good for a year. We investigated it further online and saw that a lot of other people were having the same problem. We found a video on Youtube on the solution, which was to tear the bottom frig apart (which is a pain and takes about 3 hours to complete) and to thaw out all the ice accumulated on the coils and run hot water down the drain until that thaws out. It makes a real mess. Now we see that this will probably have to be done again and again from others online who are having the same problem. We never had this problem with any of our refrigerators or any problem with them for that matter. Our last one was a 15-year old Amana and we wanted a more energy efficient refrigerator. We bought this one at Home Depot thinking that this one would last us for the rest of our lives. We are in our mid 60s now. This should not be happening at all especially as much as we paid for the refrigerator. I contacted Maytag and they more or less said, “Sorry about your luck.” I hope something can be done about this, especially for the amount of complaints filed. Unfortunately I did not take pictures but if it happens again, which I understand from other complaints that it will. Thank you.
1 year 4 month old fridge went out. Waited a month for part/repair. No help from customer service. $1200 fridge, $700, lots of angry calls, no luck. Customer service is horrible. Will never buy Maytag again. Someone suggested to take it to small claims court. Has anyone successfully done this? Any advice how to get my $700 back? Please email me **. Thanks.
We purchased a bottom freezer refrigerator from the Home Depot in 2013 and I am sorry to say this refrigerator does not deserve any stars. Immediately after the warranty was up our refrigerator started leaking all over the floor. The drain clogged and freezes up on the bottom under the freezer. When it becomes full, it leaks all over my hardwood floor. I have now become a slave to this refrigerator. Each week I have to open the freezer and get down on my hands and knees to break up the ice, scoop it out, toss it in the sink. I have spread the word and I hope anyone who reads this does as well. Never buy a Maytag product because not only do they make defective products, they wont own up to it and recall it.
I purchased all new appliances and decided to go with Maytag. My Maytag Refrigerator model MFI2569VEM after 12 months, just after the warranty expired, started leaking all over my kitchen floor. I called Maytag and all they told me was there is no recall on this model and there was nothing they could tell me over the phone. I purchased an extended warranty and that is a whole other problem to get someone out. They said to check the freezer problem I need to call when the leak was occurring, so they could see what is happening. So basically, I need to leave water on my kitchen floor so they could see what is happening. Who hires these people?
Maytag model MBF1958XEQ1 frost build up and ice build up bottom freezer 2011 model. Recently refrigerator not able to stay cold. Contacted Associated Service Corp. because my fridge had a ten year warranty on the compressor only. It cost me $377 dollars to have a service tech change the circuit board and remove a rubber drain valve that was blocking the excess water drain to the evaporator tray. It is working well now but will keep looking for ice build up.
At 10 months old, the compressor fails. It took one week to fix. Exactly two months later, the compressor fails again. This time, there are no compressors in stock per the manufacturer and the extended warranty folks. Ten days and counting. 90 degrees outside. No idea when they will be available. It’s time to walk this one year old to the curb and get a responsibly built one. I should have held on to my old one. DO NOT CONSIDER A MAYTAG refrigerator.
Got woken up to the sound of my refrigerator ice lid flapping. Boy is it loud! Called Maytag and found out it was a recall so they will fix. They set up for someone to come out to fix the following week. That was a flop because they did not have the part. I waited 4 hours for someone to show to find out that Maytag scheduled the appointment for nothing - not only did they NOT have the part but they did not have a clue as to when it will come in. Time is valuable! Here we are 5 weeks later and my refrigerator is still flapping and loud. Has been calling Maytag for them to say that the part has been expedited. Well it has been expedited for more than 3 weeks now! Today they say that it will be another month before the part comes in! Not Good! This is such an inconvenience and Ive lost a lot of sleep over this flapping noise. Its an embarrassment when guests come over to our home! Tired of it!
Shortly after purchasing my Maytag refrigerator had to pay for a new motor in the ice maker. The cover for the lower large food tray broke. Now approx. 4 years later am getting ice build-up on the bottom of the lower freezer unit, about one-half inch thick. It is enough so the freezer door wont seal when it closes and the inside builds up with frost. Not happy with Maytag or this refrigerator.
Maytag French Door Refrigerator (Counter depth) #MFC2061KES14 which cost over $2,500 dollars is a DUD and the company is EVIL. The freezer leaks all over the floor and the company will not stand by their product. When I called the company they said they have had to upgrade a part called the drain tube kit because of this problem but did not put a recall. They know that this problem will occur just about the time the warranty runs out. I bet the wife of the CEO of this company has a very expensive good brand of refrigerator. Stand by your product and pay for the repairs and labor to get it fixed and put out a recall. LIFE IN AMERICA!!!
This fridge is a piece of crap. Bought brand new and right after warranty the freezer started freezing up and leaking all over the floor, ruined the wall behind the fridge which created mold as well as the puddle on the floor that multiple people in my home slipped and fell and it started shocking anyone who touches it. Called a repair man he says he doesnt know why its shocking probably is the manufacturers fault as well as the defect causing it to freeze up and leak. I call Maytag and the guy doesnt seem to care that my 7 year old has been shocked and says unplug it and I will just need a new fridge. I already spent the money on the new fridge. Why should I have to go buy a new one now after 2 years, that I cant afford. Its ridiculous how many other people are having problems. Its a defect and should be recalled and they should have replaced the crap fridge they sold me in the first place. You would think for such a big company they would do something but yet people are getting seriously injured and this seems like it should be taken to court for a lawsuit. I am extremely unsatisfied and wont ever buy a Maytag and will let all my family and clients through my cleaning business not to ever purchase a fridge from Maytag.
I innocently purchased cash from BrandsMart a Maytag French refrigerator MF12665XEM 7, serial #K22311026 in 06/30/2012 in Boca Raton, FL. I assumed I had bought the last fridge I would ever need because it was supposed to be a product that never needs servicing, according to the wide advertising of the bored Maytag repairmen. So I did not buy a warranty. This fridge is completely useless 3.5 years later and I do not have a leg to stand on, Maytag assures me. The only part thats still working is the compressor, which is also the only part that is warranted! Coincidence? What do you think? I cannot afford to replace it. Neither can I afford to fix it.It started with water from the lower freezer pouring out on the kitchen floor. The next few days the cooling element in the upper fridge went, followed by the inability of the fridge to make ice. Then the freezer at the bottom went completely. This appliance was well cared for by me, personally, ever since I bought it. In a week, it was totally gone (with the exception of the compressor). It has been inspected by accredited appliance repairmen who have told me it is gone! Gone? $2200 gone? I am a widow living on SS, now with no fridge. I bought this appliance with what I made from the sale of my house, when they couldnt give them away in 2012. I need a fridge! This is South Florida and temps even now are in the 90s F. I demand satisfaction from Maytag. I was told their very best warranty would have only been for 10 years. Listen, Ive had fridges that have lasted 20 years without any problem.My name is Elaine **. **, Boca Raton, FL. 33434. TEL# **. My e-mail is **. I demand a refund of this $2200 or at least a repair or preferably a replacement of this mess of a fridge. This is wrong! I am a widow and cancer survivor and I deserve better treatment than this! Contact me and tell me what you are going to do to correct this wrong! Or I will go to the press about your non-service and terrible products. I want redress for this injustice!
Maytag french door bottom freezer model #MFF2558VEB5 - It stinks to read all the similar problems Ive had with my unit. Purchased Nov 2011. Problems started within a year. First minor, deli drawer broke. I use clear duck tape to operate it and that has been fine. But not acceptable. About a year ago the water leak out of bottom freezer was noticed. The bottom inside is frozen sheet. I break up and manually remove quite often. NOTE: I intentionally do not use, did not install, the ice maker - historically they are poor risk so I dont bother. The ice unit is in the machine but not installed. I assume my water build up which freezes on bottom related to poor design of defrost drain and that is supported by other comments here. I find it disgusting. Live and learn. Its B.S.
This is about my model MFI2569VEB2 refrigerator. It has French doors with bottom pull-out freezer, refrigerator door ice and filtered water dispenser. The delivery person installed the fridge and took off outside plastic and left inside plastic in. It froze everything until I took out the inside plastic. Within the first year, water started shooting out of the top of the fridge. A rubber connector for the icemaker, which was on top of the fridge, had broken. Within 18 months, it freezes everything in the refrigerator, even on the warmest setting. I have to leave it unplugged each night. The icemaker gets big chunks of ice stuck to it and wont let ice out. On top of all of that, the water from the fridge door pours out extremely slowly, this just how they are built.I will have to fix the thing myself and eat the expenses, so to speak. I bought the Maytag because Samsung had poor reviews. No matter how fancy you want your refrigerator to be, and how nice you want it to look in your kitchen, stick to the basics. The fewer bells and whistles, the more reliable.
Had a problem with the control circuit board on my 6 year old refrigerator. Had it serviced and found that the problem was common, the main circuit board needed to be replaced. The service person advised me it wasnt currently available from his supplier. I call Maytag and they said it was back ordered from their parts source. When asked for an availability date, I was told the date was unknown? I started a search for the circuit board and found it was indeed a problem for many many other consumers who owned this model refrigerator. Lesson learned: Maytag is no longer a good brand to own.
Well I like all the other people have the very same problem. Ruined floor from sheet of ice that forms on the bottom tray daily. I was told I need a new main board which I understand is about $500.00. I am 55 years old and this was my first brand new fridge. I am so so upset. I grew up with the whole Maytag repairman commercials where he was so lonely cause he never had any repairs to do. All my life I grew up with these commercials. I thought I was buying the best. What a disappointment. It has been in my living room for 2 years. I keep thinking something wonderful is going to happen. Now I have to pay someone to haul it off. Great.
Model MBF 2258XEW3. I am very annoyed with this fridge. Never will buy a Maytag again. I went to this site to see what the problem with my fridge was and read that I am not the only one with this problem. From the beginning it never worked right. Often the food in the fridge got ice crystals in them so I had to up the temp. This made the freezer not cold enough so I had to lower the temp again. This is a constant affair. Now the bottom of the freezer is collecting an ice sheet or a water bath that has to be removed every other day so that it doesnt built up or leak out. Will have to buy a new fridge. But now I am worried that I might buy another lemon.
I bought this Maytag French door model MFF2258VEW2 in 2010. Within the first year, it was freezing my vegetables. They sent someone out to fix it. Thank goodness it was under warranty. The man laid the bill down and it was over $800 to fix it. Six months later, it froze up. I called and they said they would send someone out, but I would have to pay for it. Im on disability and cant pay that kind of money. I got someone to come out and fix it. Well, guess what? It has started freezing my vegetables again. This is the third time this thing has gone bad. What do these people think they are doing putting things out like this? I had a Maytag for 30 years and never had any problem with it. So I saved and saved to get me a new one but I will never buy another Maytag. The company should have to replace all the refrigerators that are like this one.
We purchased a new Maytag french door refrigerator and from day one had issues with the ice maker. After three replacements Maytag informed me that this was an inherent issues and no fix available. So we had a $2000+ refrigerator with a non-functioning ice maker. Our 20 year old Frigidaire continues to make ice with no issues. Then the control panel lights started blinking and evidently this is also a known problem and when I called Maytag to buy the part, they said SORRY we dont offer parts on our appliances over 6 years old. This is the worst piece of ** I have ever owned coupled with the lousiest customer service in the world. I will never buy another Maytag.
Bought a 2400.00 refrigerator 1 year and 4 months ago. The freezer quit working and we lost everything in the freezer. We called and were out of warranty. The commercial on tv shows the bored repairman who never has any work because Maytag is so reliable. What a crock! We are going to have to pay for the labor which could be as high as 800.00. This is so wrong. This is a high end refrigerator and the fact that it only lasted a little over 1 year is unbelievable. I would dump it if I could afford to. It is a piece of junk. I will never ever buy Maytag again. Make a new commercial, one where the repairman is so busy he works 24/7. We got screwed by Maytag. They do not stand behind their product, they rob you blind.
I purchased my Maytag 4 door refrigerator with the freezer at the bottom (model #MFX2570AEM) in December of 2012. A couple months ago it started leaking small amounts of water. I now notice that there is such a build-up of ice under the freezer drawer that it wont even close properly. I, like all the other consumers that have complained am fuming mad. I purchased the Maytag brand because of its great reputation for quality products. However, this is totally unacceptable that I should be having issues with this refrigerator less than 3 years later. Shame on you, Maytag!!!
My fridge and freezer got warm and compressor is not running. It is not even 8 years old. I replaced start relay and start capacitor. It cost me $75, from Maytag store. I worked two days the bam! It’s broke again. It’s a Maytag junk, now what? I have two kids in college. It will cost me $100 for a service call. Our food is ruined.
We bought a Maytag refrigerator around 2 yrs ago. Ive had repair out a couple and tried to take care of this myself. I am being told by repair men that it is a design flaw that the line gets plugged and water pours out all over my floor. The refrigerator I replaced was 20 yrs old, never had a service call & never poured water all over my floor. From reviews Im reading Im not alone in this problem. Needless to say Im less than happy with Maytag at this point! Model #:MBF1953YEB3, SER. #:K22812455, reciept #:** pd 1/19/13 DECKER & SONS 430 FULLER GRAND RAPIDS MI.
The circuit board on my seven year old Maytag French door refrigerator died. I called a repair company out to see if it could be repaired. He went to order the part and said that it was not available. Now I read a review from someone else saying that Maytag does not have parts for appliances that are over 6 years old. Thats ridiculous that after spending so much money on an appliance that parts are not available. I will never buy another Maytag appliance.
I purchased a Maytag refrigerator from Home Depot on 5/17/11. It would run, then not run. It spoiled all the food not in the freezer and most of the food in the freezer. This happened early November, being less than six months old. My wife called on 11/8/11, they repaired it on 11/18/11. Ten days of no refrigerator and a lost of about $200 in spoiled food. The company would not pay for any of the money I lost for the spoiled food!


