I think the whirlpool washer is a very nice machine. I think it does a good job of cleaning but still has the tub odor problem that a lot of front load machines have. As far as reliability it has done pretty well but I did have to replace the tub bellow and it is only 5 years old. It also makes a lot of noise so it is not a quiet machine at all. The steam option on the washer is a nice feature but not sure how much it does to help clean stuff.

Does not clean clothes as well as I was told it would. Very dissatisfied with the price and performance and would not recommend this brand to family members as well as friends. With the way the current economy is, companies like Whirlpool should reduce their prices!

Purchased a Whirlpool Cabrio Washer a few years back... Started getting F1 error message and just proceeded thru it like most did initially, but now has become pain in the rear just to do one load of laundry as we get the error 2-3 times when we start each load - then on every load w/ 21 minutes left on the cycle. From the looks of things online this is a chronic problem and should be fixed by manufacturer. I called Whirlpool customer service and first person I talked with said they understand it is an issue but no longer are any recalls or reworks on that machine. I asked to speak w/ supervisor and sat on hold until I got one. Was then informed they do know it was a problem but was not something they could do anything about other than schedule a service company to come take a look. I specifically asked if there was at one time a recall or if they were fixing this issue for a while. She said Yes, they took care of some of their customers but are no longer doing that for this model. So basically because I didnt call in at the right time I need to fix my machine myself. I said it will be the last Whirlpool or Whirlpool associated appliance I ever purchase if this is the kind of customer service I can expect... The supervisor just said she was sorry to hear that and to have a nice day. Hopefully enough people read these reviews as I wish I would have before purchasing my Cabrio and dont buy Whirlpool.

I have a Whirlpool top-loading washing machine model 3LA5580XSW3. The timer switch is not working and I have been told that spares are not available. Is this true? Everything else works well. Please advise as I really need a new timer.

Design is made so you will need a repair man to clean filter. The machine has to be taken apart to get to filter. About one hour of your time. If youre not handy its a paid repair About $250 to $300. Also the valves that control the water into the washer failed after about 5 years. An easy fix part costs about $60. All appliances are designed to fail after the purchased extended warranty expires. More features more repairs. So if you arent going to use a feature get a simpler machine. More money does not mean better machine. Or that it will last longer. The days of an appliance lasting 10 to 20 years are over.

Bought this front loader washer. It is unbelievable this thing will not wash a load properly. It refuses to spin at high speed because it is constantly out of balance even if you only have one or two garments and it keeps saying add more garments. As you keep adding garment its even worse literally. If you have anything that is heavy in this like a towel or a pair of pants or a hoodie or something like that for sure youre going to have to wash one thing at a time. I will never buy another one. I wish somebody would sue the living crap out of him for this piece of junk. I want my money back...

My Cabrio washing machine is 3 years old, and is working the way it has been designed to work. It does not clean clothes and it consistently has a foul odor. Due to the odor, I must use the cleaning cycle with Affresh (pricey product) 3-4 times weekly. Even that is insufficient. Because it is in an indoor laundry area, the odor permeates the hallway and nearby bedrooms. The extra cleaning cycles are contrary to the energy efficiency of the washer, and detrimental to the severe drought conditions in California. When I contacted Whirlpool about my situation, they recommended I substitute bleach for the Affresh to keep the cost down.

My husband and I purchased a new Maytag top load washing machine from Best Buy in May 2017. On June 19th, a month later, as I am washing, all of a sudden the machine dies down. I checked everything from the outlet, the plug to the circuit breaker, and nothing seemed to help get my washer to start up again. Unfortunately I had wet clothes inside and the lid is one of those that locks itself and it would not open. :( I called Whirlpool/Maytag to explain my situation and could not believe that they told me that they only have 1 authorized appliance repair dealer they work with in my area and that they didnt show any available appointments until 4 weeks from now? WHAT? Are you kidding me? I could not wait that long, especially since I had soaking wet clothes sitting inside the washer.I asked if I called someone else myself and have it repaired sooner, would they reimburse me for the expenses. They refused to do that and told me I need to wait for their own authorized repair dealers. Talk about bad customer service here :( My husband called them back and asked to speak to a supervisor at Whirlpool and was told that it shouldnt have to be that long for us to wait for repair so why was I told that in the first place? The supervisor proceeded to tell my husband that we will get a call back in 5 days? ARE YOU KIDDING ME? 5 days just for someone to CALL us? And then have to wait longer to get our service done? No way!We think that Whirlpool sold Best Buy a lemon and we are paying for it! Why cant they say that they will get in touch with Best Buy so they can deliver a new working machine and take this lemon back? We are not happy with their responses so we will be paying Best Buy a visit to see what else we can do. I already spent unnecessary money to go to a laundromat to wash clothes :( I would recommend that people stay away from Whirlpool products. Well see if we can exchange ours for another brand.

I bought in 2008 a Whirlpool Cabrio washer because it was the best. It cost me $900 plus 170 extended warranty for four years.This month, my washer showed an f1 code. I call the Maytag store and guess what, they are not there anymore. They closed the store. I called for my extended warranty and guess what, they are not with Maytag and they filed a chapter 7. So, I spent over $1000 in a machine that only worked three years and now I have to buy another just because no one wants to take the responsibility on the warranty. I have to pay another $300 to fix the problem and even doing that, theres no guarantee that it wont fail again. So, and this is to the people of Maytag and their cheats, you may take my money but you lose me as a customer forever. Thank you for nothing. I will keep that in mind next week when Ill be in the store buying another washer.

Model no. WTW4950XW is a piece of pure junk. Bought this machine 2yrs, 4 months ago. I just replaced it and to be sure not with another Whirlpool. The machine went out. Just quit. Nothing on control panel (computer). Didnt call for service tech as this machine has been crap since I bought it. Tried to return it but couldnt after I first used it. It would only give hot water on 2 cycles and that was on bulk or delicate. The regular cycle would only give warm but actually it was cold. Not enough water for 6 pieces of small clothes on regular. More water on delicate. Didnt wash very well. Clothes were not really as clean as they should have been. I used to only buy Whirlpool appliances but have now switched. They are bilking the consumer with subpar machines.

Whirlpool Duet Steam Front Loading Washer Model #WFW9750WW01 - The washer is only 5 years old and sounds like the space shuttle landing while in the spin cycle. Cost to repair parts only will be $896.87. The bearings among other parts are shot. I will NEVER own another Whirlpool appliance under any circumstance. Angry is putting it lightly!!!

So far this washing machine has been perfect. Its a top load not front load which I prefer. Im not a big fan of how it locks and I cant throw other stuff in once it started. Other than that Im very satisfied.

I have a Whirlpool Duet front loader. Sick of it since I bought it! Not enough water to wash & rinse clothes. After consulting sites on internet, husband decided to try adjusting part. He just took off the 3 screws & lifted top off. On the outside part that has a white plastic housing, he turned the longer screw 2 1/4 times clockwise. EUREKA! We have more water! You may need to start out adjusting 1 turn & work up till you see a water level you like. Just dont let the water come over the wide rubber water guard.

I purchased a Whirlpool Dishwasher, model DU1010XTXB1, 13 months ago and now it wont drain nor come on. Interestingly enough, the company claims no fault and wants to charge $129 just to diagnose it. This product has never worked properly, happens to have recalls for the exact same model number, yet wont acknowledge or expand its serial # coverage despite that it is the same exact problems! Do not buy from Whirlpool!

This machine cannot handle washing jeans, towels, blankets, pillows or anything bulky or very small loads. The load becomes ul unbalanced almost every time I try to wash a load. It has never gotten things very clean.

I had my Whirlpool front load washer stop working all together. Well the pump went out it filled up with water and shorted out the circuit board/control panel. Was going to cost more to repair it than to just go get a new one. I will never get a whirlpool ever again.

On April 10, I bought a Whirlpool washing machine with a sensor. My clothes do not come clean. The dirty spots are still visible. I had three technicians come to check it out and after they just made the machine start, make the water run, and make the water empty, they confirmed that it was working normally. I have insisted on having someone come and just do a small wash and they did not agree because they are not there to wash clothes. I went back to Leon’s where I bought it and the saleslady told me that she could not do anything about it. I have been dealing with the customer service and the person has tried three times to get someone to come and check the washer properly and was insisting in front of me that I wasnt at all satisfied with the performance of the washer and still confirmed that the washer was working fine. They keep saying that there are no parts that need to be fixed or exchanged, so that means there is nothing wrong with the washer. I have tried all different kind of soaps. They were suggesting that I use Tide, which was the best performing soap. I used Tide or Purex - I even tried half a bottle of bleach - and it would not clean my clothes. The problem is the clothes are not turning, they just hardly moved with water that just keeps the clothes humid. I tried putting in more water with a bucket and when I push the start button, it would drain out all the water that it did not put itself. Ive called the consumer protection and they have advised me to take legal actions against the company and the store that sold it to me. They confirmed that whatever we buy, the article has to do the work it was made for; so the performance of a washing machine is to wash clothes. I even took a three-year prolonged warranty and the store told me that once the one-year warranty with the company has expired, then they could help me with sending their technicians and see what the problem was and they would take it from there. I have an account with the store and I have eighteen months to pay it off. So I was wondering if the saleslady did sell me an appliance saying that it was very good and that I should not have any problems with it. Can I take steps going against her for false advertisement? It’s a month now that my clothes are not washed properly and I need to rewash them by hand before putting them out to dry. The consumer protection office has been telling me that the store should be the one to finalize the problem with the company, but it seems that not even they can come to an agreement. Whatever steps I will take against the company and the store, what are my chances of getting my washer replaced? Whirlpool has been advised about me taking them to court and I got permission to do so. Actually, they invited me to go ahead and do what I thought was right. I do not have the money or time to waste on something that maybe I will have no chance to get anywhere. All I want is to have it replaced with another washer that would be more performing. If anyone has had the same problem and had their case solved, maybe it will give me hope to go on. Please, what is the best and fastest way for me to get this problem resolved? I do need a washing machine. I do need to wear clean clothes. Thank you for your patience and understanding.

I have called and emailed Whirlpool numerous times, complaining about the fungal odor emitted by my Whirlpool Duet front-loading washing machine (model #WFW9400SU01, serial#CSW0416732). I did everything they suggested that I do to no avail. A customer service representative said that the only thing left to do was to schedule a repair with a Whirlpool service person which I did. He called me when he was on his way and asked me what the problem was, and he told me I would be charged for nothing because hed seen this problem many times before and theres nothing he can do. Please advice.

Off balance, wont wash correctly. Familiar stories online. Wasted money on a washer that is not very old. Wont buy another one ever again.

Whirlpool Washer W10740628A - So disappointed! I have made adjustments for a year trying to get clean clothes from this machine. Compared to my previous machine which wore out, I now use more water because only deep water wash provides enough water; I always choose double rinse because if the machine does not clean, I do not trust it to rinse effectively either. I use more Tide than previously per wash; I use more Clorox than previously per wash. Everything from tea towels to heavily soiled jeans show stains and soils after washing. Instructions say not to spread the item in the washer but allow it to stack on itself, so twisted and tangled wet clothes are the result. I try to soak and scrub all visible dirt before I start the machine now; additionally, I use a mop or plunger or my hands to thoroughly immerse the clothes in the washer, somewhat like my mother did in 1950s. What on earth is this about and what is the buyer supposed to do???

We purchased a Whirlpool Cabrio Washer and Dryer in 2007. The washer sounded like it was going to take off and started leaking water. Two repair techs later, we found out it was the center bearing. They actually laughed and said they saw it all the time. It could be replaced (you need to replace the whole drum) for $300-$500, but I was told it would never be the same. I spoke with Whirlpool numerous times and they said they would do nothing, and I should have purchased the extended warranty. All I ask is for a company to stand behind their product. Im very disappointed.

Water saver does not provide enough water to wet the clothes. Even deep wash cycle does not provide enough water. This is right from the start. We should have returned it the next day rather than trying to learn how to use it wasting time so it could never be returned. I rated them as 1 star because there was nothing less I could have given them. DO NOT BUY ANY WHIRLPOOL PRODUCTS.

Its now Nov 8 and Ive been officially dealing with this issue since Sept 26. This washer was installed in a new home. After less than 10 loads, my washer stopped draining and I was left with a load of towel soup for over a week while waiting for a service call. I still have the same defective non functioning washer sitting in my home and have been unable to do laundry at home in all that time. So far Ive spoken with 2 customer service representatives. The first was incapable of scheduling a service call. She clearly did not understand how to operate the database used for scheduling. I was finally able to schedule appointment on my own but had to wait a week before the technician was able to come by. It was determined that either the latch mechanism or the mother board or both are defective from the factory.The second was just plain dismissive and completely unhelpful. I sat on hold for about an hour each time before getting to speak to a person. Ive also received two canned emails in response to my poor review of this washer on the Whirlpool website. They basically blame COVID for the delays and state the parts delivery should take 3-4 weeks. I was originally told 14 working days for delivery of the parts. We are already past both deadline with no end in sight. At this point, Id like the defective washer replaced rather than repaired. And for the record, this was a new washer (less that one month old) installed in a new house that now stinks to high heaven because slimy, scummy water that will not drain out has been there since September 26. Id really just like for someone at Whirlpool to honestly care about this and take a moment to address this issue.

We bought a Whirlpool Cabrio washing machine a year and a half ago. It started making loud noises over time and finally stopped. Whirlpool did advise us that it was out of warranty but suggested they send a factory repairperson out. They told us depending on the problem they might pay the bill. It turned out that a nut holding the pulley had not been tightened up properly at the factory and had no restraining device, so it simply rattled off over time. Since we dont use the machine that much, the problem went past the 1-year warranty. It cost us two hundred and fourteen dollars for repairs. I could have put the nut back on myself for free. The service guy also said they had multiple similar problems and I should contact Whirlpool and they would probably work with me. No chance. They only kept repeating that it was out of warranty. I even talked with a supervisor who said the same thing. I asked to appeal further and she refused to give me anyone else I could contact. I asked for their legal department information, and she said she did not have that and I would have to get that through my attorney. What a joke. No more Whirlpool for me.

We bought the Whirlpool Duet set for $1,000 18 months ago. About four months ago, it started shredding our clothes. I would get them out with holes in them, but there was nothing sharp in the washer. Then the grey outside seal started deteriorating and getting tiny balls of rubber all over my clothes, ruining several white shirts. It always smells like mold. I just went to get my clothes out of it to find out it leaked water all over with that disintegrated rubber from the seal. The seal had completely ripped from the top to the bottom drain for no apparent reason. Now we are replacing the below. We JUST paid it off this month. It is crazy, it is already breaking!

My top loading Whirlpool washer model WTW57ESVW1 failed after just over two years. When I called my service man, he turned it on and immediately told me it was not worth fixing as the transmission was bad and this model was known for this issue. I contacted Whirlpool Corp. and the person on the phone stated she could do nothing for me. I asked for a supervisor and was told she would give me a discount on parts, but I had to find out just what part it would be before she would tell me what percentage of a discount she could give me and the service call was my responsibility. Due to this treatment, I will not buy another Whirlpool nor will I recommend it to any of my friends. I will also post on Facebook my experience with Whirlpool.

The washing machine started leaking and making a noise like a freight train 6 months after purchasing it. We complained in February 2011, but the parts were not available until March 31, 2011. The same problem occurred in September 2011, and we are still waiting for the parts until October 18, 2011. In the mean time, I have been spending hundreds of dollars doing wash at the laundromat.

What a horrible experience. I purchased a Whirlpool Duet HE Front Loading Steam Washer in 9/9. I have used it no more than 15 times. It has an error code F70. I called Whirlpool and used one of their recommended technicians. He was there for no more than five minutes and he informed me that it was one of the two parts--one is $300, the other is $500. Both these parts are computer chips. He instructed me to call Whirlpool stating that they would give me the parts for free. I did, and they refused stating that the product is now out of the one-year warranty. This is clearly defective. I am now faced with $1,000 fix. I feel that I was further misled by Whirlpool because they should have told me before the service call that I was going to have to pay $1,000. The customer service reps and the manager were both unresponsive and rude.

My Duet washer is just 3 years old and has had light use as there are only two people in the household. After just 3 short years the machine stopped working. We were told it needed a controller board and new valves. The cost of the repair was quoted at $733.00. This is far more than we paid for the machine. So we called customer service and at first they thought they could sell us a plan for $350.00 that would cover the repair but it was denied by the supervisor. So zero help, absolutely nothing. Now the backdrop here is that our last Whirlpool (same type) is still in use with our son no repairs in 15 years. Does anyone reading this think we should buy another Whirlpool or recommend it to our Friends and family? I think a Maytag is in our future. Whatever happened to companies standing behind their reputation in America?

Bought the Whirlpool Cabrio in March of 2013. From the first day we used it, it Never cleaned our clothes. There is not enough water to clean the clothes. I put some grape jelly on one towel and washed 5 more towels with it, and guess what the stain and jelly are still on the towel. l went over to my daughters and washed the same towels on rinse, and the jelly was gone. Remember, it was on rinse. I THINK the CEO NEEDS to come to my house and wash his white shirts. This is a design problem. Yes, it will save you money, you dont need soap, because the washer doesnt clean your clothes with water or soap. SO, l would like to send the head CEO, this washer. l would love to see how his wife likes this WHIRLPOOL CABRIO... REMEMBER ITS US THAT KEEPS YOUR COMPANY GOING.

The first washing machine I bought was a Cabrio. Started having problems right off. After the repair people had been there several times we finally got Whirlpool to replace the machine. We got another washing machine. We bought two warranties because it kept tearing up. Repair people said this time it would take $1500 to fix it so of course AIG said, We will not pay this much. So I have a washing machine I have spent $1600 on and it leaves, greasy spots all over my clothes. So fed up with Whirlpools trash!!

Cabrio (h2low system) top load washer ..USA 120 volt - A true piece of crap... Bought 2010... Even when it does work, 5% of any load will NOT spin out... The damn thing will refill its tub with rinse water to redistribute load so as to get a spin out. SOMETIME month ago, thing just dies... nothing. Technician comes out for two hours its the shift sensor. Replace for 200+ bucks... done. Works for three weeks, dies, tech is back. 4 hrs... its a bad processor board. Ordered 140$ rebuild, comes in mail few days later. Tech is back, replaces board. We have smoke!! Looks like a bad motor part. I could go on... but why. Never ever buy one of these sorry pieces of dreck. Absolutely the worst. Poor quality even when it works. Horrible wash quality. Never again Cabrio. Remember it.

Thank God for this website and Frank of Dover (postings on Feb. 11, 2013 and Jan. 7, 2011). We just had exactly the same horrid experience with the lid on our Whirlpool Cabrio Washer WTW7800XW. Just as with Frank, our home warranty provider first accused us of abusing the machine. I merely printed out Franks comments and description, whereupon the home warranty provider reluctantly agreed to replace the lid. We also bought an extra lid and are keeping it in our attic for the next failure. Do not purchase this washer!

Cabrio Washer WTW660SW2 - For 2 years I have been getting f1. When I talked to Whirlpool they said they were not aware of this problem. Now I have to pay to fix it. Looked online thousands are having the same problem.

I have Whirlpool Washing Machine bought at end of 2012. In 2014, I faced an issue where the washing machine board ics are gone. The services people came and check the replaced a board. It was cost me 6000 Rupees including the service cost. Very next year 2015, again the same issue. Board of the washing machine gone. Now I have to change the board. It seems it may cost more than previous one.I heard that these service engineers are taking the previous my board / replaced board. They are repairing it and sold it again and again so the quality of the board is question mark. As a customer I / we cannot spend money and change board every year. I just want everyone to think twice before you go to Whirlpool Washing Machine & its products. I had a same kind of poor quality issue with even water purifier too. Consequences - I have spent Rs. 10000 already, it is loss for me beside the buying cost of the products.

I purchased the Cabrio washer during the black Friday sale. The washer was a pretty slate gray. I loved the color and the fact it was a Whirlpool, which I thought meant quality. It was expensive but we were updating our appliances as our 10 year plus washer needed replacing. Big mistake. This washer is terrible. It keeps me stressed. There is not enough water to clean the clothes, my husbands white underwear is always dingy and dirty looking. The sheets are dirty and smells. I try putting bleach on whites before washing and the whites still come out with underarm stains. I tried all the recommendations to no avail. This machine is awful. This was a big financial mistake. As soon as I am able this machine is gone. Will go back to the agitator in the middle, and NOT a Whirlpool. I DO NOT recommend this machine unless you want something pretty because this is NOT a washing machine.

Cabrio Top Washer - Disappointed!! Its selling point was using less water but do they realize that you DO have to use a little water to clean clothes. Leaves residue on every load and where I have to use the extra rinse cycle and that still doesnt work. This product is going on eBay today! Never again Whirlpool.

Completely disgusted and angry with Whirlpool! We own a Cabrio and just after 1.5 years of owning it the stupid washer has broke down. It wont spin or rinse or wash! Pretty sure its the bearings as I have seen several peoples complaint about this same issue! I contacted Whirlpool to only be told that they only offer 1-year warranty and after that the consumer is out of luck. They only stand behind their products for 1 year and after that its on you! They refused to help me in any way including sending someone out to look at it! Im very upset and will never buy another product of theirs! They need a class action lawsuit brought against them!

Machine wont go through the whole wash cycle., Wash, Rinse, Spin. It stops and shows an error message and then I have to keep rearranging contents, over and over. This is worse if you try to wash a small load.

I purchased it new in July 2008 for $550, a single homeowner average 4-5 loads a week. First time it broke down, it was just inside the one-year limited warranty. It broke down again Sept. 2011, the basket separated from spinning mechanism. I learned that after $75+ missing day of work, repair tech quoted cost of repair $885 and a minimum of 10 days waiting for part to arrive.I called Whirlpool, the guy on the phone was nice but told me I was out of luck. Even if I had purchased the 3-year warranty, I would still be out of luck. The washer was manufactured in April 2008. What a piece of junk. Save your money and skip it. I wish I had. Aside: Whirlpool, whatever happened to standing behind your products? I used to think you were a quality brand. Im extremely disappointed and wont be purchasing any of your products in the future.

I purchased a Whirlpool 4.3-cu ft top load washer with a stain steel basket, in March 2020. Machine is able accommodate comforters, automatic water level adjust to loads. Washer has an extra rinse and spin feature. Low noise when operating. I would purchase washer again.

Had washer since 2016. Have NEVER washed a load where there was not a problem from washer dancing to having clothes come out without water ever touching them. Would NEVER recommend Whirlpool! Tried to contact Whirlpool website to register a rating & even their website is defective - could not get through after several attempts.

Whirlpool Cabrio Washer - Owned this appliance for a couple of years and we are constantly receiving UL and F 51 codes on display. Washer stops spin mode after washer shakes violently.

We purchased the Top Loader Cabrio in 2006 for $1100. About 1 yr. later it just stopped, but was covered under a recall. A year later it stopped working again and cost $400 plus we bought a 3 yr. service contract for $350. A few months after the service contract ended, the spin cycle got very loud and it started leaking grease and water. It now need a ball bearing and $600 of work. So now we spent almost $2000 for this washer in 8 yrs. Our Maytag was $400 and lasted 15 yrs and we gave it to someone else who is still using it and we never had it repaired. It sounds like Cabrio customers have been complaining about the same issues for several years but they keep recurring and Whirlpool is doing nothing to correct them. We are not putting more money into it after reading all the complaints. We are buying another washer and another reliable brand. I would have been a customer for life because I did like the way it worked and cleaned, although I hear so many people had problems with that so I am not waiting for that to fail too. And I recommended the Cabrio to several people who bought them and now I hear they are starting to have problems. You should stand behind your product and correct these problems and recall or fix them at a reasonable cost.

I have purchased 2 Whirlpool washers in the past 6 years. Both have been a huge disappointment in quality and dependability. The 2nd washer I bought May 8, 2015 had problems from the initial purchase. In just a little over 2 years I have had to replace the suspension rods, and now the transmission is broken. Both washers had transmission problems. I have bought my last Whirlpool products. I recommend persons considering buying a Whirlpool product check the reviews before you purchase! I cannot believe this company continues to survive.

Whirlpool Cabrio Model WTW6500 - I ask all of you to stay away from the Whirlpool Cabrio sets. I have spent hundreds of dollars trying to fix my washer. I just spent $260 for a computer board. Now it stays on rinse cycle. So now I need the motor sensor harness which is another $90. Service call $80 x 2. So, now I am going to take the computer board back and get my 260 dollars back. For the cost of $400 to fix this washer. You can go and buy a new one for around $400. Then, Im going to the lawyers to file a class action suit against Whirlpool. So, owners; be looking in your mailboxes for a class action suit against Whirlpool for those who own the cabrio set. Im tired of having to deal with whirlpool customer service. Maybe, whirlpool should think of having their laundry made back in America.

As with other posts here, the rear bearing is going out of Whirlpool Duet front loading washer. I purchased mine in late 2008. Moderate use always according to recommendations. I called Whirlpool and same story--no recall and it would be expensive to have it repaired. I cant see putting $400 to $500 in parts even if I repair it myself. I cant believe that with such a common problem, Whirlpool wouldnt either honor a repair or offer a reasonable bearing package to fix. It requires the entire back, half of a new drum. Poor design, but whats worse is no effort by Whirlpool to rectify the situation.

I have been noticing my husbands shirts as well as my clothes continue to get what are spots of bleach and I do not use bleach on anything other than whites. This has been going on for quite some time and I noticed this morning another outfit is RUINED because of bleach spots. I decided to look up on the internet if this is a problem with this machine - AND IT IS! I am so disappointed I could cry. The clothes I have are donated to me. All my clothes are hand-me-downs - and my Whirlpool washing machine is ruining all my clothes and my husbands.

I purchased a new Whirlpool Cabrio washing machine from DeWaard & Bode at Bellingham, WA in January of 2007. The serial number is **** and the model number is ****. Several months ago, the dreaded F1 code appeared. The code initiates when the washing machine is started and must be cancelled and started 3 times to continue washing. Later, with approximately 19 minutes left in the cycle, the code reappears and requires canceling and restarting another 3 times, at times 4. I have no extended warranty so I have no coverage for repairs. I also dont want to pay for a service call for what is most likely the computer module as evidenced from the majority of complaints online. This washing machine still looks new and works other than the inconvenience of having to stand by when starting the cycle to reset the code and then having to run upstairs later to reset the machine when its partially through the cycle. At some point, it will likely quit operating all together. I have purchased several appliances over the years from DeWaard & Bode and will be replacing all kitchen appliances again next year due to a planned remodeling but at this time, I do not intend to get them locally due to this issue. I have reviewed several comments online and feel that Whirlpool has a real problem with this particular machine that they refuse to be responsible of. I was offered an extended service plan for 1 year at $132.01 or 3 years for $336.61 but Id have to wait to be allowed to utilize it due to existing circumstances. Im not sure if a fix is actually available. The local dealer did not offer any assistance.

My new Washing machine was to be energy efficient. Yes, It uses less water to wash a load of clothes. Problem is, it takes twice as long to wash a load of clothes as older models. If it uses twice as much electricity, In what universe can this be considered energy efficient?

I purchased a Cabrio high efficiency washer in 2011 and have had the glass top lid crack twice. The hinge is rusted, shedding rust all over the corner of the washer. It is a design flaw, for I see others have had the same problem with this particular year. I have also looked at the newer versions of the Cabrio and the lids have been redesigned. This lid should be recalled and replaced with a newer version, because this lid will always rust and crack with use.

I purchased a Whirlpool Cabrio on October 27th, 2010. The Cabrio is always giving me the UL code, which indicates the load isnt in balance. Ive been doing laundry for 27 years. I know how to load dirty clothes into a washing machine evenly. Sometimes it will take me all day to do one load of laundry! Seven months after my purchase, my Whirlpool Cabrio washing machine started giving me the F51 error code. I called the phone number on my Lowes receipt for warranty work. Two weeks later, I finally had my washing machine running again. I was happy and thought Id only have to deal with the UL code. Boy was I wrong?!Now Im two weeks away from my warranty expiring. Im getting the F51 error code again! This washing machine is an $800 piece of junk! Hopefully, I can get the Cabrio repaired before my warranty expires in two weeks. I do a lot of laundry. We are a family of six. So, I know Im hard on washing machines but come on. Shouldnt an $800 washing machine last at least two years? Im not even a full year into owning this junky washer and Ive had two breakdowns! In my opinion, this washing machine needs to be recalled and people need a reliable replacement or refund.

The agitation is too loud. I called Whirlpool customer service and said I wanted to return the washing machine because it was so noisy. Whirlpool customer service agreed that it was noisy and said they would send a technician out. Whirlpool customer service never told me the technician they were sending would cost me 25% of the washing machine cost. The technician said this is normal all machines are this loud. Now I am out the cost of the washing machine plus the cost of the technician and all I have is a very noisy washing machine. Im a real satisfied customer. The machine was bought 12 days ago.

Whirlpool Cabrio - This expensive machine should be called the Presidential. First it spins, spins, spins. It sprays tiny amounts of water, so little, that there is 2 inches or less. There isnt enough water to cover the clothes so no agitator to stir and mix them. There are ridges on the bottom of the tub called aggrivators to twist everything into pretzels. This twisting spreads the dirt around, but does NOT remove it, the utter lack of water giving it no where to go. I use a hose to add extra water, and I hand soap dirty spots. I stop the washer frequently to hand rub and slop the clothes around and un-twist them. Explain to me how running this machine 3 times plus adding water saves water and energy. I cant, in good conscience, sell this POS to someone else, and I cant afford something else. I sure miss my simple reliable old Maytag. I could say even more about this atrocity, but not now. I HATE THIS POS!

Originally, I loved my machine. At the one year mark, my washing machine began a f51 error code. I looked it up and it had a recall. The entire board had to be replaced. Now, I keep getting a ul code and it will not quit. Also, the inside of the top is rusting out so badly that chunks of rust fall into the washing machine and stain my clothes. I wish Whirlpool would fix these common errors. I see many other people complaining online that the same thing is happening over and over.

We purchased a new Whirlpool washer in March 2010. Yesterday, 2/19/12, the washer stopped working. We called a repairman who checked the machine and told us the motor needs to be replaced. We called Whirlpool today, 2/20/12, and were told by their customer service department that since we did not have an extended warranty. We told them that we believe the motor should last more than 2 years. Their response was that if the motor lasted more than a year that was all they cared about. The only thing they would do is replace the motor if we gave them $299.00. I think it is very clear that Whirlpool knows it makes inferior products as they fail to stand behind what they make. I will never buy another Whirlpool product and would advise anyone who is looking for a washer to buy something other than Whirlpool.

I purchased washer (Whirlpool Cabrio wtw5600xwg) on April Fools Day 2011. The first repair was check on 1-27-12. I complained the machine was too loud and clothes seemed too wet - the call was under warranty but tech was unable to verify complaint. So guess what? On Jan. 21, 2013, machine sounds like a stressed jet engine. Now we are diagnosed with a bad gear case for a total repair of $439. Now we are not under warranty and Whirlpool takes no responsibility. Doesnt the consumer have any rights? Do you think Ill buy Whirlpool again?

We our adding our name to a list that is remarkably long. We purchased a top loading Cabrio washing machine just over a year ago and the problems with the balancing of the unit are the same as everyone else who has written in. The service company A&E has promised a lot but has done little to resolve the issues we have had with the machine. One representative told us that she would order the part and have it sent to our home. When the part did not arrive, we called A&E back only to find out it was never ordered because the service technician would not return their phone calls. I find this excuse ridiculous and similar to other false statements they have given us on the other four phone calls made to address the problem. After reading these reviews, we realize that this is only the beginning of what will be a frustrating and costly experience. Never again will we buy a Whirlpool!

Whirlpool Duet $1300, in the past we had great service from other Whirlpool products. Just a more modern look and knowing it was a company we had used in the past with very little or no problems so we expected the same only with energy and water savings. We are energy aware and believe in conserving energy and water where we can. My wife wanted to stick with the brand that gave us good service in the past and chose one of their most conservative units on the market (I believe it was based mainly on looks). What burns me the most about this unit is its constant consumption of clothing, the repair guy found nothing askew with the unit and suggested smaller loads. So we reduced the load size smaller and smaller till we were washing each outfit separately and guess what, it still ate clothes, just chews them up.We lose about a hundred dollars a month in clothing. This washer tears holes and shreds clothing on almost every load, I have to put shirts and lighter clothes to the back of the washer then load the heavier blue jeans and such toward the front and hope they finish in the same position or something is ruined. The fabric becomes distressed, stretched, shredded or has holes, or any combination of the above. We have taken to going to a laundromat or sending clothes to the cleaners. These units are three years old and we are now looking for a replacement for the washer because the local service guy won’t even come out any more. This problem surfaced within a week of the first use of the machine and has remained steady, as we are retired and travel a lot we are not always using them so they are what I would term very lightly used.

I purchased this machine in February 2019. The standard one-year warranty covered the first service call less than one year later. This call was related to the main control board. If this part goes out it will prevent the washer from advancing through the cycles. A technician was able correct this problem by resetting control board. That was sometime the first year. The next call was for the same problem and it cost me $90 to have a technician reset the board again. I then learned how to do it myself through online research. However, I had to do it more regularly and this got old as you can imagine. I did buy myself about two months of time by purchasing a used part but it soon failed as well. This main control board cost $564 if you get it from the manufacturer. This exceeds the cost of the machine. It was purchased in 2019. (The same machine has gone up to $740 today.) I had no other problems with that appliance however, it appears nowadays with electronics taking over cycles vs. mechanical parts you will not enjoy the same longevity as I did when I got 16 years out of a GE washer before this one. I have replaced this machine with a competitors product that costs less than the part except for the 5-year warranty from Lowes.

My husband and I bought a new Whirlpool Cabrio Platinum Series Washer and Dryer in November 2012 from Lowes. My clothes, especially towels, smell like mildew and mold since I have used it. I thought it was just me. I have even thrown some items away when they smelled so bad. I love doing laundry but this not being able to have clean smells was driving me crazy. I tried everything I could think of but to no avail. Finally in October of this year 2015 my washing machine began to make a loud noise. My husband said sounds like a bearing is going out. I immediately sought a repairman thinking that it would be a simple fix. $420 later I had a new bushing, bearing, sleeve, etc. The machine was still making noises even louder and my repairman came back, this time to the tune of $180. So far weve spent $600 on a washer that we gave a little over $800 for. Now I have a UL code showing up when my load is almost completely done and guess what? My repairman says he has yet another part that should take care of the noise but he wasnt so sure about the panel. He may have to do a little research on that. I think all I have is a repairman that is a parts replacer so we were forced to purchase a new washer yesterday and my Cabrio is sitting in my garage. If someone needs a boat anchor just please contact us. I wrote a letter to the corporate office of Whirlpool before I even knew that so many consumers were having problems. Two repairmen told me that the Cabrios were junk. Most of them belonged in the landfill. Whirlpool customer service called me and offered me a discount coupon on a new washer. I told them that I didnt think I needed another piece of crap. I also questioned them as to why they could foist these crappy machines off on the American public. They had no apologies whatsoever. While researching what brand washing machine to invest in, I realized that there were numerous complaints regarding the Whirlpool Cabrio. With as many consumers who have been taken advantage of with this awful product, why cant someone do something?

Whirlpool Corp. stands behind its products. Bought the Cabrio Washer in June 2011. Lid cracked in October 2012 and was not covered under the Lowes extended warranty because they called it a wear item. However, our local Lowes store in Avondale, PA replaced it for us. In December 2013, the lid cracked again. I called Whirlpool customer service and they couldnt do anything. I called the Whirlpool corporate headquarters and was directed to a member of their executive staff. After explaining my situation, Whirlpool agreed to send me a new door free of charge and even pay to have it installed (which I told them I can do myself). Aside from the cracking of two doors, this washer is an exceptional unit. Its good to see Whirlpool stands behind its products this way, outside of the warranty period. I would guess that they always hear a lot of whining and complaining, but it seems if you explain things logically, people listen and are willing to help.

So I have had the washer for a few years - bought it new or at least I thought. First came a clunking noise - fixed that. Next came the F1 code and installed a new pump $90 plus dollars. After installation, Im still getting F1 code and am now being told it is the ERC control board or water inlet valve either way a guessing game which in the end will have cost me over $400 to fix myself. I wish companies like this would stand behind their merchandise.

Whirlpool Cabrio Washer - I have had my washer for about 4 years, paid $1,000.00 for the unit and now I am being told that the control board needs to be replaced and it will cost me anywhere between $300-$600 to fix it. My point is, a washer should last longer than 4 years especially if you paid good money for what I thought was a reputable brand.

Piece of crap! Approximately 18 months of aggravation. Clothes don’t come clean, leaves residue on them. Just absolutely the worst experience I have had in six plus decades of doing laundry. When next I get a washer...it won’t be a Whirlpool or anything made by the company. There should be recalls on these washers.

I purchased a Whirlpool duet front load washer 1/2013 new from Lowes. In 5 yrs it is my 2nd washer of Whirlpool. After 2 1/2 yrs, the bearings have gone out, also every time I run the cleaning cycle, water leaks out under the washer. My boyfriend looked the parts to fix the washer, since I called Lowes concerning the warranty and its out. Cost to repair, just in parts would be around $400, I paid a lot of money for a product to last only 2 1/2 yrs. Such a lack of quality in workmanship. With these price, there should be better quality. Do not purchase a whirlpool. 2 washers for them in 5 yrs is not a great track record.

Bought the Cabrio washer in March 2011. Have had the same problems as everyone else. The machine is constantly off-kilter, does not wash well due to lack of water. Sounds like a freight train when spinning. Bulky clothes dont drain properly and have to be rinsed and drained a second time. After one year of ownership, the entire control panel had to be replaced. The next year, the same control panel had to be replaced again plus a water valve had to be replaced. Thank God I bought the extended warranty. The repairs would have cost me $1000, more than I paid for the washer in 2011. Total piece of junk. AVOID AT ALL COST!!!!

I bought a Whirlpool Cabrio washer about 1 1/2 years ago. It has been in the shop 2 times and is doing the same thing again of not completing a wash cycle and draining. I WILL NEVER BUY Whirlpool appliance again. If I could sue I would.

High end Whirlpool dual front loader washing machine model number WFW94HEXW2 died after 5+ years of less than moderate use. Used no more than once a week. Paid for a top end model. Had 2 mechanics look at it. Mechanically it is fine. The CCU is not working correctly and wont allow it to start. We replaced it, but to no avail. It is barely out of warranty at 5+ years old. Called Whirlpool and they said they would do nothing. Asked for a manager and she was rude to add insult to injury. Cant get to the serial number because the door is locked shut as part of the shutdown problem. Cant find original receipt so including a picture of the credit card purchase. Trying to contact retailer but so far have not heard back from them.

Dryer panel broke washer. The smell is so gross I will need to throw it out. I used only HE detergent.

I got a Whirpool Cabrio Washer that I purchased in 2008. I am constantly getting ul code. If washer is leveled, it leaks water out the bottom rear of the washer. Its a piece of junk. I called Whirpool to no avail. Whirpool will not stand behind their product. They know they have a problem but wont do anything about it.

The washer never uses enough water ever. The clothes are not clean and it sucks! The clothes are half dry when agitation is going. The bulky setting doesnt clean the clothes either. Ive tried every detergent on the market to see if it would help. No different results. I paid a lot of money in 2015 for this washer and Ive had bad experiences ever since. No change in my water bill since I have to usually wash clothes and towels twice. I want my money back so I can buy a better washer! Im beyond aggravated! I have looked for my receipt but its been awhile. I did get insurance on it. I bought it at Lowes it should be on my card they scan.

Six months after purchasing my Whirlpool Washer model number WTW5000DW0 I would hear what sounded like rocks in the bottom of spin drum during spin cycles. Then noticed it was taking longer for clothes to wash and sometimes the water did not completely drain. Called for Service under LOWES warranty (the worst people to deal with). Tech comes removes a penny and dime and tells me that is the problem. Leaves. 45 minutes after he leaves there is the noise again. Call and set up for this Service Company to come back. Even though they went out of business prior to the appointment Lowes Service would not listen to me and insisted I stay home ALL DAY for someone who did not show up. Repeated calls to the Service Company resulted in nothing - phone disconnected.So finally after much frustration I am given new appointment with new Service Company - PARRISH. Tech comes in here five minutes and wants to know the sound, I explain. He checks out the unit and tells me it is a major problem and the part and labor will be costly. Best if they just replace the machine. His added comment - I see a lot of this. So if this machine is such a problem why was it not recalled? I am getting a replacement as I have warranty and machine was not a year old when problem started. Lowes Service Contract is another problem but I will deal with that later.

I am very sorry I bought this machine. CU rated it pretty good. Nope. 1 - It rarely dries everything completely. e.g., the collars of t-shirts or turtleneck shirts are damp after the load is finished. I have to run the machine again....Energy efficient? Energy schmefficient. and I havent even TRIED to use the low heat delicate cycle. 2 - The cute modern buttons are hard to push in. 3 - The top of the machine doesnt have a level lid... Its curved. Not very useful for setting anything on while you work at any part of your laundering process.

We purchased a Whirlpool front loading washer about three years ago. During our first year the machine worked OK, but three months after warranty expiration (12 month warranty), the sensors seems to go wonky and it no longer worked (at 15 months of age). We paid about $95 in the Minneapolis area for a service call. The repairman had to call Whirlpool from our home to inquire about the sequence of flashing lights on the sensor. After getting off the phone he told us he thought he knew the problem, but could not guarantee that the $200+ part he suggested ordering would solve the problem. The installation would require additional labor charges, of course. I reported the incident to the manager of the repair service and was told the repairman was expert in Whirlpools but this did not further inspire confidence. We were not willing to sink this amount into the machine, so ditched it and bought a top-loading inexpensive Roeper. The top-loading machine definitely appears harder on the clothes than the front loading Whirlpool, but it gets the clothes cleaner and has been problem-free so far.

I bought a whirlpool Washer in 2011 which I bought an extended warranty. Thank Goodness! It has broken every year. At first I was ok since they always fixed it. It is very inefficient and the clothes are not clean. But today I am so ticked. It broke in Sept. and they have come out twice and cant fix it. Now they say it will be Dec. before they can fix it as part is backordered. REALLY!!! Im expected to not have a washer from Sept. to Dec. with no compensation! I have called both Whirlpool and the warranty company and they say thats just the way it is. I WILL NEVER BUY A WHIRLPOOL AGAIN. The warranty service is through Federal Warranty Service.

Add us to the list of those whose Whirlpool Cabrio washer has failed. First, it was the infamous circuit board at a cost of $475 installed. Now, the tub bearing is apparently beginning to fail given the machines new propensity to roar like a freight train during the spin cycle. A letter to Whirlpool resulted the too bad ** letter that everyone else has gotten. This really should be a class action suit money-maker for some attorney. So now the question: Throw good money after bad hoping to get an additional couple of years out of it or bite the bullet and buy some reliable brand?Never again a Whirlpool, thats for sure. I pointed out to them that in the age of the internet, they wont go unpunished for this but theyre nothing if not shortsighted. An $800 machine requiring $475 worth of repairs and apparently soon to need another $500 worth of repairs. Whats wrong with this picture?

I came here to see if others have had problems with their Whirlpool Cabrio top load washers. I was amazed at how many others forked over nearly a grand ($1000 with tax and extended warranty) for such a heap of nothing. I have lived in the same house for over 35 years, same water supply with water softener. Over this time, I have raised my family and been lucky enough to only go through two washers until 2 years ago when I purchased this Whirlpool Cabrio machine at Lowes. As with others, clothes do not get cleaned. Residue is present and in the creases of the tightly spun and tangled load. After calling Whirlpool and Lowes on nearly day one of my original purchase, no concern was given. Instead, I received the What type of detergent or Could it be your water supply? or What degree of soil does your family have on their garments? A white terry cloth washcloth should not come out grey, even after bleach! My GE and Maytags of the past always did fantastic jobs. They just plain old wore out. As for my new energy efficient machine that takes 86 minutes to wash a load, with expensive HE detergent, an oxy clean pouch, special fabric softeners, I scratch my head wondering how can this be efficient? If a pair of jeans needs pre-soaking, it cant be done in this washer. Instead, I spray the jeans with pre-soak, add my HE products, then fill a mop bucket full of water and dump into the machine 5 minutes after the 86-minute session has started. What a joke! For two years plus, I have vented to my poor husband who thought he was buying me a new innovative state of the art machine to make my life easier. I only wish there was somewhere or someone that I could contact to get some satisfaction for my agony with this poor quality product! Yes, I am venting. I dont have another thousand dollars to spend for a new machine. Believe me, if there were to be a class action lawsuit for this lemon, I would be first to sign up!

Purchased a Whirlpool Cabrio washing machine from Sears in August 2010. Last week, while my wife was washing clothes, we smelled smoke and the washing machine stopped working in mid cycle. Called Sears repair and came out Saturday 10/10/2015 to inspect the machine. When the repairman checked the codes he determined there was a problem with the motor. When he lifted the machine up the capacitor fell out in 2 pieces. It had blown apart and the motor had burned up. The estimated repair bill was $480.00. Needless to say we did not repair the machine. We will never buy another Whirlpool product or any other product that they manufacture under a different name.

This washer has been a lemon since the day we bought it. Always leaves marks all over dark clothes. Had to have a part replaced before we owned it a year & repairman from the company said they have to replace that same part every time they go out so they carry them on the truck. Latch broke after owning it for less than 2 years & now it no longer spins water out of clothes. All this & we havent even owned it 3 years. I had a GE washer for years when I first got married & had children. Never had problems like this. Paid it off on Monday & on Friday it became a piece of junk. How is Whirlpool getting away with this misrepresentation? I dont even see how they can call it a washer.

We purchase a Whirlpool duet washing machine 4.5 years ago. Just recently the bearing went on the machine. Took the machine apart to fix and was originally told new parts will be delivered free of charge since this is a common occurrence. 5 weeks later and several phone calls, we were told the part is on back order and they do not make it anymore. Then they send an email to keep us as customers for 15% off. Ridiculous. How do you go from getting parts for free since it is a frequent occurrence to not having the parts at all and getting 15% off for a new product? Why would I want to stay with these false claims? Talk about a slap in the face!

I have the 4.3 cu. ft. washer. This washer worked OK, but the lid lock does fail after about one year if the washer is in an environment where moisture may be present.I noticed the lid lock not working all the time about two months before the warranty expired. If this happens, call the warranty department immediately. After checking the ground wire and resetting the washer power over and over again, the lid lock finally stopped working completely. Here is how to fix it:There are two screws on the back of the top portion of the washer. Unscrew them from the silver straps. The washer lid will now push forward and up and off. Prop it up with a stick.Unscrew the two screws on the lid lock and start taking it apart (after reading this entire review). Be careful not to lose any parts and be sure to know where everything goes for re-assembly. Take pictures if necessary. Take the lid lock completely apart including any small pieces.The plastic slide needs to be cleaned. It has a spring that may fall when you pull it apart.The metal contact points inside the lid lock mechanism need to be cleaned. Be extremely careful when pulling the red cover off of the housing assembly. Pull the four metal contact points completely out of the plastic assembly. Be real careful with the black plastic slide piece, the metal rocker switch and the switch actuating motor. Use a small file and rubbing alcohol to clean off any green or white corrosion. Make sure to check all contact points.Re-assemble and you will immediately notice the lock switch working better. Re-install onto the machine. Re-install the upper portion of the washer. Start your laundry. Repeat after one year or when the lid lock becomes faulty again. These points should have been made out of a less corrosive material. Poor craftsmanship. Would not recommend.

We purchased a cabrio washer about 3 years ago and have had trouble with coins getting into the drain pump and cracking it. We have repaired this at least 5 times and dont understand why the washer allows this to happen. Yes we do accidentally leave coins in our clothes but we have not had this problem with other washers. Clothes also have odor.

Cabrio - In Dec 2013: Ran the Clean washer cycle and it would not cut off. I had to shut off manually. Called the company and they sent a technician, who said he fixed it and that everything was good. Fast forward to Feb 2015: Tried cleaning the washer again. When I left the house there were 10 minutes left in the cycle. When I arrived home 7 hrs later, the washer was still running and my hot water heater had cut off. I had to reset via the circuit breaker. This will be my last Whirlpool appliance for a long while.

My Whirlpool Microwave is cracked all around the door handle and the frame with the insulation foam hanging out of the cracks. Dishwasher also having issues. Completely dissatisfied with Whirlpool Appliances. No longer under warranty.

Whirlpool duet steam model: WFW9750WW00Serial: CSY3601165Please see attached the pictures of our washer that was purchased without a top counter balance from HH Gregg in May of 2010. We were told by the extended warranty technician when he came to diagnose the machine on 6/24/13 that the bearing and basket were bad. He ordered the parts and returned on 7/2 to repair the machine. Upon taking it apart, he discovered the top counter balance was missing and was the reason that the bearing and other parts had failed. I will include pictures of the plastic that the counter balance should have been attached to. You can see there are no screw holes or scuffs on the plastic. It was suggested by one of the customer service agents, Kitty in TN, that we remove the counter balance. Per Kitty, Because had it come from the factory like that, it would have walked all over the laundry room and not worked right since the first day. Honestly, we have scuffs all over our walls and my husband just thought the legs needed adjusted or it wasnt sitting properly on the pedestal. We have never owned a front load washer, so we didnt know what to expect. The washer sits in a very tight space under the cabinets, but will walk in the middle of the floor especially before we installed the pedestal.The top counter balance was ordered on 7/2 and we were told it would arrive and be installed today. The technician called me at 10:55AM today and stated the package had not arrived. We are asking Whirlpool for a replacement washer as the one we purchased brand new came from the factory defective. We have been told a solid NO. Upon further inspection of the machine while taking pictures, I noticed that the bottom counter balance is cracked clear through as well. Im attaching pictures of that. I did speak with Laticia in MI. She was VERY nice and more empathetic than the other 6 or so people we have spoken with at Whirlpool customer service. She was professional, helpful and I hope who Whirlpool would want representing their company and brand.We feel Whirlpool sold us a faulty machine and they should replace it. We have been told by them that they are sending the parts as a GOODWILL gesture, and will have the parts installed. Now after the whole inside of it is shot and possibly the motor and boards, thats awesome. We are now an LG/Samsung family. This was our 3rd and last set of appliances from Whirlpool. When the rest of these die, we will replace with another brand. How sad that what once was a great company, and I grew up with my mom and grandma thinking there was no other brand to use beside Whirlpool, now we are left washerless for 3 weeks. They refuse to stand behind a mistake that was made in the factory. Ive read these are made in Germany. Maybe Whirlpool needs to bring jobs back to the US and improve their quality control.

I HATE this washer!!! Did I say hate this washer? YES. Do not buy it. Delicate cycle. Ha ha ha. NO!!! Good thing Im retired because I need to check it every 5 min to see if its getting clothes wet or untangle a mess. I find I use the rinse and spin cycle once with a little soap and run it again to rinse. A lot of extra work. Sheets washed in the deep water cycle turn into a giant twisted mess if you dont stop machine and untangle everything. Hate it. Hate it. Do not buy this machine. I use more water by washing things twice or fewer items. What a waste of time!!! Locking lids are the worst thing ever designed. Why?? Dont tell me some stupid kid is going to climb in it. We should have a choice or be able to disable it!!! Worst machine ever designed???

I have called numerous times to complain about my new Cabrio washer. The first thing the employee did at the service center was to send me an owners manual, which I did not receive when I purchased the washer at Lowes. I followed all of the washing recommendations and still had problems with soap being left on the clothes. I called again and they said that perhaps there was something wrong with the washer and they were going to send a service technician out. I told her that he would probably not find anything wrong with it. I was just very unhappy with the product. She told me that we should check it out and not to worry. It was still under warranty and Whirlpool was going to take care of the service call. The technician told me that they have received many complaints about the machine, but there were no fixes available at this time. Yesterday, I received a bill from the service company for $129.00. I called the service company and told them that Whirlpool should be billed for this, not me. She told me that I had to call Whirlpool and if they wouldnt take care of it, I would have to. I then called Whirlpool, only to be told by the customer service rep that since they didnt find anything wrong with the machine, there was nothing that could be done. I asked to speak to someone else and she let me talk to her supervisor. She pretty much repeated what I was told by the first person and it is in the owners contract. I told her that I wanted to cancel the extended warranty that I just mailed in this week and she gave me another phone number to call. I cannot express how unhappy I am with your customer service department; the lack of compassion your company displays; and how I was told one thing and then charged a fee. It would seem that you have no eagles working for your company. I cant believe that a company as large as Whirlpool does not stand behind their products.

I purchased the Cabrio washer about 2 years ago. This summer, I began to hear a roar in my washer when it was spinning. I called a repairman and in order to fix it, the tub has to be replaced and it will cost $258 plus service call. My sister purchased her Cabrio 3 years ago and her washer has the same problem. This sounds like a recall issue to me. I think Whirlpool needs to recall this washer or pay my bill.

Right at 18 months ago, we bought the Whirlpool Cabrio Top Load washer. The last washer we had was the bottom of the barrel Whirlpool model and it lasted 8 years. So, I had no problem purchasing the brand. But now, our washer wont go through the cycles and we hare having lid lock issues. The repair guy said the lid lock was fine which I thought was good news because he said it would be $300 to replace including his service call. Now, it looks like our choice is a $350 motherboard, or a new washer. Whats wrong with this picture? I can go to Lowes right now and buy a used one (exactly the same for $399), pay $350 to repair my two-year-old $750 washer, or buy a different washer? Its hard to believe that a $750 washer is only good for 2 years.

I have had a Whirlpool washer for less than 1 year and have had it serviced over 7 times with drain problems - code A10 being displayed. Have not been able to resolve the problem with neither the dealer nor the manufacturer. What a lemon!

Bought a Maytag Bravo XL Top-Loading Washer Model MVWB880BWO. It was installed on Jan 22, 2014. In December, the spin cycle became very loud. I contacted Whirlpool on Dec. 2. They said a local technician would be out on Dec 5. They make up this date. I called the local technician. They came out on Dec 16. I was informed that if there was nothing wrong with the washer, I would have to pay for the service call. The tech. found there was a bearing problem. He said they would contact Whirlpool about the warranty repair. Had not heard from the repair shop. Today is Jan 5. I called the local repair shop. They said they were waiting to hear from Whirlpool. I called Whirlpool. (Thats another nightmare). They said they were waiting to hear from the tech. The man at the repair shop said he has been trying to get a hold of the rep for our area in Eureka, CA. Apparently he doesnt return emails when he is in training and apparently he is in training most of the time. It is totally unacceptable to have to wait for over a month to have a washer repaired. Not sure what a consumers recourse is for getting something that is under warranty repaired in a timely manner. Maytag used to be a good product. Since Whirlpool produces the Maytag, the quality just is not there. Very poor service. I would not recommend buying Whirlpool. You will not be happy with their product or their service.

Model WTW7600XOW, installed 12/9/2010. For about 4 months this washer has sounded like a jet plane when spinning. I called Whirlpool to see if it was recalled or what they recommended. They provided 2 repair places near me. The repair shops recommended buying a new washer since the repair is so costly. A 4 year old washer used by 2 people should have bearings that last more than 4 years.

I bought a Whirlpool washer (model wtw57esvw1) about 17 months ago. In that time, the same part has gone out three times. It happens every 5 to 6 months. The part runs 97 dollars plus labor. In the mean time, I am without the use of my washer. They say they are sorry, but they only cover their product for one year. After that, you have to buy their extended warranty so you can get it fixed by them. I feel that if I pay that much for a product I should expect at least 3 years without having to repair every 6 months! I have no washer. I am giving one star only because I have to.

Whirlpool Cabrio washer w103386894 - I have had nothing but problems with this piece of crap washing machine. Either the clothes come out soaked at the end of the spin cycle, or it gets stuck in a cycle and repeats. It makes so much noise you can hear it through the whole house. It is less than three years old and now it is leaking water. I had a base model Sears Kenmore that I had for over 12 years and it died from old age. This Whirlpool is pure crap, do not buy.

Purchased Whirlpool clothes washer Cabrio Platinum about one year ago. Never sufficient water to clean items. Appears that there is no way to add additional water to ensure that items are cleaned. Many items come out dry and still soiled.

I bought this washer on 2-28-09. By 3-12 the thing took a crap. The whole counter balance broke off away from the drum. This washer lasted 3 years and 1 month. What a piece of garbage. I expected this front loader to last a lot longer than 3 years! Of course when I called Whirlpool they said, “Well its not under warranty so you can buy the 1-yr warranty for $300.00,” and theyll come out and fix it for me. If Im going to pay $300, I might as well buy a new machine! I only paid $600 for it and to last 3 years is pitiful. This is defect in workmanship if the machine breaks in only 3 years. I told her that something should be covered because it should last longer than that. She basically said “oh well”. Oh well, I guess I wont be buying another Whirlpool again. Steer clear of this Duet Sport machine!

This is the worst washer ever. I purchased this washer (Whirlpool Cabrio Washer Top load) brand new in the box thinking it was a great price and a good deal. Worst choice ever. I have been so disappointed in this product. It is very noisy which is something I have learned to live with. It doesnt even get simple stains out. I have tried every load combination and change detergents and stain remover a couple of times. Most time I have to soak stains again and again and then wash several times and most times it simply doesnt clean clothes. It leaves detergent residue on dark clothes so of course I end up washing those again as well. The towels and sheets turn into mushrooms in the bottom of washer.

The repair technician just left telling us that our Whirlpool Cabrio washing machine is fine. It is a little over a year old, makes LOUD noises as it runs, doesnt get the clothes clean and often doesnt even get them wet. The clothing sits above the water and comes out with pet hair, soap and dry spots. We use it the way the manual directs but it seems to be a totally defective machine. We sure wouldnt sell it to anyone nor give it away to some poor unsuspecting soul. Guess it needs to go to the dump. Shame on you Whirlpool for taking advantage of so many of us.

I purchased this Cabrio top loader washing machine (model #WTW5640XW3) after I had a Kenmore front loader for 14 years with not one problem. I bought the Cabrio thinking it was good for the price. Well, let me tell you first of all, I dont like the no agitator. The salesman said it was a big seller. I started doing wash and it was smelling like dirty socks when it was done. I own the machine for two months. I cleaned the machine with Afresh thinking the smell on my clean clothes was from being a new machine. Imagine that I have to use extra fabric softener, vinegar. I dont know what to do. This machine stinks. I am going to try to return it. Wish me luck. I dont think it washes right.